....................................................................................................................................12Our experience is your profit
....................................................................................................................................13Extend of Delivery
Card information
....................................................................................................................................21General information
....................................................................................................................................41Customer Communication and Help
....................................................................................................................................72Technical Support Formular
....................................................................................................................................83Documentation comment form
....................................................................................................................................94Hardware and software configuration form
Congratulations on the purchase of its QUANCOM CLOCK77-Amplifiers! You are now able
to extend the cable length between the Clock77-receiver and the PC with a Clock77/ISA or
Clock77/PCI up to about 100m to 200m.
1.2 Our experience is your profit
QUANCOM is specialised in development of hard- and software. QUANCOM has become
one of the leading suppliers of measuring and automation technology in industry. At its
design centres QUANCOM has developed an impressive range of products.
1.3 Extend of Delivery
· Clock77-Amplifier (PC module)
· Clock77-Amplifier (receiver module)
· QUANCOM CD with user manual (pdf)
If a component is missing please contact your dealer. QUANCOM reserves the right to
change the extent of delivery without a preliminary announcement
The signal is transformed by the two amplifier modules by the DCF77-receiver into a
differential data signal, which will transfer long data line over a 100m to 200m without
distribtion.
You can find the latest version of QUANCOM
software on our internet website www.quancom.de .
You can also find a lot of information and "Frequently
asked questions (FAQ's)" there., please check if you
are using the latest software version of the
QUANCOM software before contacting the
QUANCOM support.
If you are not sure whether your QUANCOM board is
defective please call the QUANCOM Hotline:
Tel.: +49 22 36 / 89 92 – 20
Before sending us the QUANCOM board to be
repaired call:
Tel.: +49 22 36 / 89 92 – 20
If you send your QUANCOM board to us, please use
original package or any other suitable package, to
protect the contents against transport damage. You
also need to send us a copy of the original bill and
the RMA number.
You can shorten the repair time by sending us an
exact failure description, so that a faster failure
search is possible. Send your QUANCOM board
directly to the service department of QUANCOM
Informations-systeme GmbH.
Name:
Company:
Address:
Phone:
Fax:
Computer brand / Processor:
Operating system:
Display adapter:
Mouse:
QUANCOM board:
Other adapters installed:
Hard disk (capacity, free):
The problem is:
List any error messages:
else photocopy this form and use the copy of this form as a reference for your current
configuration. Complete this form before contacting QUANCOM Informationssysteme GmbH
for technical support help and our applications engineers may answer your questions more
efficiently. If you are using any other QUANCOM hardware or software products please add
them to this configuration form. Include additional pages if necessary.
QUANCOM Informationsysteme GmbH would like you to comment on the documentation
supplied with our products. This information helps us to provide you with quality products to
meet your needs. Include additional pages if necessary.
Mail to:[email protected]
Fax to: +49 2236 89 92 49
Address: QUANCOM Informationssysteme GmbH
This form allows you to record the settings of your hardware and software. Complete this
form each time you revise your software or hardware configuration, and use this form as a
reference for your current configuration. Completing this form accurately before contacting
QUANCOM Informationssysteme GmbH for technical support helps our application
engineers answer your questions more efficiently.