Quadrox QGuard I Installation Manual
GuardNVR
Installation Manual
Let’s make things safer!
© Quadrox 1997
–
2005
© Quadrox 1997
–
2005
GuardNVR Installation Manual
Contents
2
CONTENTS.......................................................................................................................................................................................................2
1 INTRODUCTION.................................................................................................................................................................................. 4
1.1 E
QUIPMENT CHECKLIST
1.2 M
2 GETTING STARTED...........................................................................................................................................................................6
2.1 G
2.2 I
2.2.1
2.3 S
2.3.1
2.3.2
2.3.3
2.3.4
2.3.5
2.3.6
2.4 G
2.4.1
2.4.2
2.4.3
2.4.4
2.4.5
2.4.6
2.5 T
2.5.1
2.5.2
2.5.3
3 UPGRADING & RESTORING GUARDNVR.................................................................................................................................. 35
3.1 U
3.2 S
4 ADVANCED TOPICS.........................................................................................................................................................................36
4.1 E
4.1.1
4.1.2
4.2 V
4.3 C
4.3.1
4.3.2
4.3.3
4.4 G
4.5 C
5 STORAGE / BANDWIDTH CONSIDERATIONS........................................................................................................................... 51
INIMUM SYSTEM REQUIREMENTS
UARD
NVR IIS S
NSTALLING GUARD
Trial mode.................................................................................................................................................................................. 14
TARTING UP FOR THE FIRST TIME
Desktop icons overview.............................................................................................................................................................. 15
Logging on to GuardNVR server................................................................................................................................................ 16
Changing password.................................................................................................................................................................... 16
Setting time................................................................................................................................................................................. 16
2.3.4.1 Through GuardNVR Web Application............................................................................................................................... 17
2.3.4.2 Through Operating System (XP or Vista)...........................................................................................................................17
2.3.4.2.1 Changing time zone........................................................................................................................................................ 17
2.3.4.2.2 Time synchronization..................................................................................................................................................... 18
Changing keyboard settings....................................................................................................................................................... 18
Adjusting screen resolution........................................................................................................................................................ 20
UARD
NVR
IN THE NETWORK
Network overview....................................................................................................................................................................... 21
Connecting GuardNVR to the local network..............................................................................................................................22
Assigning IP address.................................................................................................................................................................. 22
Firewall configuration............................................................................................................................................................... 23
Connecting a client .................................................................................................................................................................... 25
2.4.5.1 Minimum client requirements............................................................................................................................................. 25
2.4.5.2 Client configuration............................................................................................................................................................ 26
Connecting GuardNVR to the Internet....................................................................................................................................... 28
2.4.6.1 Creating a network connection........................................................................................................................................... 28
2.4.6.2 Router and firewall............................................................................................................................................................. 29
2.4.6.2.1 Configuring router.......................................................................................................................................................... 29
2.4.6.2.2 Configuring firewall....................................................................................................................................................... 30
ESTING GUARD
Local client test.......................................................................................................................................................................... 33
Connection test........................................................................................................................................................................... 33
Remote client test....................................................................................................................................................................... 34
PGRADING GUARD
AVING AND RESTORING CONFIGURATION
XTENDING STORAGE SPACE
Adding hard disk........................................................................................................................................................................ 36
Configuring added hard disk......................................................................................................................................................37
4.1.2.1 Multiple Logical Disks....................................................................................................................................................... 39
4.1.2.2 Single Disk Extension........................................................................................................................................................41
IDEO CLIENT COMPONENT (ACTIVE
HANGING NETWORK PORTS
Changing GuardNVR video ports............................................................................................................................................... 48
Changing TCP port....................................................................................................................................................................48
Changing remote desktop port...................................................................................................................................................49
UARD
NVR
POWER ON AFTER POWER FAILURE
ONFIGURING AUDIO OVER THE INTERNET
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PLIT
.......................................................................................................................................................................... 6
NVR...................................................................................................................................................................11
......................................................................................................................................................15
...........................................................................................................................................................21
NVR ........................................................................................................................................................................33
NVR
SOFTWARE
................................................................................................................................................. 35
......................................................................................................................................... 35
..............................................................................................................................................................36
X)............................................................................................................................................. 46
..............................................................................................................................................................48
................................................................................................................................. 49
......................................................................................................................................... 49
GuardNVR Installation Manual
5.1
T
ERMINOLOGY AND BASIC VIDEO TECHNOLOGY
5.2 F
ACTORS THAT INFLUENCE BIT RATE AND VIDEO QUALITY
5.2.1
5.2.2
5.2.3
5.2.4
5.2.5
6 SECURITY POLICY .......................................................................................................................................................................... 57
6.1 P
6.2 S
6.2.1
6.2.2
6.2.3
6.2.4
6.2.5
6.3 E
7 TROUBLESHOOTING ...................................................................................................................................................................... 64
7.1 P
7.1.1
7.1.2
7.2 S
7.2.1
7.2.2
7.2.3
7.2.4
7.2.5
7.2.6
7.3 I
7.3.1
7.3.2
7.3.3
7.3.4
8 APPENDICES......................................................................................................................................................................................74
Compression technique (codec).................................................................................................................................................. 53
Resolution ..................................................................................................................................................................................54
Frame rate .................................................................................................................................................................................55
“Differential” live streaming..................................................................................................................................................... 56
Activity detection for storage...................................................................................................................................................... 56
ROPER USE OF GUARD
ECURITY POLICY
Password policy......................................................................................................................................................................... 58
Windows security updates..........................................................................................................................................................60
Network security ........................................................................................................................................................................ 60
6.2.3.1 Dedicated network versus integration with the corporate network ..................................................................................... 60
6.2.3.2 Connecting GuardNVR to the Internet............................................................................................................................... 61
6.2.3.3 Limiting the number of protocols....................................................................................................................................... 61
6.2.3.4 Firewall .............................................................................................................................................................................. 61
6.2.3.5 Allowing only known clients..............................................................................................................................................62
6.2.3.6 Securing the applications....................................................................................................................................................62
6.2.3.7 VPN.................................................................................................................................................................................... 62
Other types of access.................................................................................................................................................................. 63
3rd party security tools................................................................................................................................................................ 63
RROR RECOVERY MECHANISMS
ROBLEM SOLVING PROCESS
Preliminary checklist..................................................................................................................................................................64
Analyzing the problem................................................................................................................................................................ 65
OLUTIONS FOR COMMON PROBLEMS
Start up problems....................................................................................................................................................................... 66
Monitor problems....................................................................................................................................................................... 68
Windows logon problems........................................................................................................................................................... 68
Remote connection problems...................................................................................................................................................... 69
Camera problems.......................................................................................................................................................................70
GuardNVR software problems ................................................................................................................................................... 70
F YOU NEED FURTHER ASSISTANCE
Before you call........................................................................................................................................................................... 72
Collecting the necessary information......................................................................................................................................... 72
How to contact Quadrox............................................................................................................................................................ 73
How to allow remotely access to your GuardNVR by Quadrox support..................................................................................... 73
NVR..............................................................................................................................................................57
............................................................................................................................................................................... 58
........................................................................................................................................................63
..............................................................................................................................................................64
................................................................................................................................................. 66
....................................................................................................................................................72
................................................................................................................................ 51
................................................................................................................53
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1 Introduction
GuardNVR is a unique digital video surveillance solution, which combines three major
functions in one Network Video Recorder (NVR) or Digital Video Recorder (DVR): local
digital recording, multiplexing and simultaneous transmission of the video via existing
networks (TCP/IP). To a standard GuardNVR, up to 20 cameras can be permanently recorded
while multiple operators at different locations on the network are accessing the GuardNVR
network video server.
Being a networked device, GuardNVR utilizes two basic principles of the
Internet/Intranet technology:
GuardNVR works over the TCP/IP network protocol, which provides maximum
connectivity. This means that the existing computer network infrastructure can be
used eliminating extra installation expenses.
GuardNVR uses a web-based user interface to view live images, recordings, etc.
More specific it uses Microsoft Internet Explorer.
Remote and Local Monitoring
To remotely monitor the connected cameras, the
GuardNVR uses Web Browser technology. To
locally monitor video, the GuardNVR also
provides a local interface via a PC monitor
directly connected to the GuardNVR. This local
interface allows an operator to see live video
from the connected cameras without the need for
additional client computers on a network.
Continuous Activity-Based Recording
By default, a GuardNVR continuously records all images from all the connected cameras
based on activity detection. In this case, only movement is recorded. If there is no movement,
no recording takes place. If necessary, the GuardNVR can be set to record continuously.
Intelligent Storage Option
GuardNVR uses a first-in/first-out (FIFO) overwrite principle. Once the disk is full, the oldest
images are overwritten.
Semi-Continuous recording (recording based on activity detection) allows a GuardNVR to
store pre- and post-alarm video. Pre- and Post-alarm images are often more important than the
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GuardNVR makes a distinction between common activity recordings and pre/post alarm
recordings. In the way that, alarm recordings have a higher storage priority and will not be
overwritten by non-alarm recordings.
The GuardNVR is operational even when no live monitoring occurs. While the
GuardNVR continuously records images from all the cameras, video is transmitted
from the server to the client only when an Internet browser is connected to
GuardNVR and someone is live-viewing images from one or more cameras.
1.1 Equipment checklist
The following items you’ll find on the GuardNVR installation CD/DVD.
GuardNVR4 Video security software suite
Adobe Acrobat Reader 8.0 or higher
GuardNVR Installation manual in PDF format
GuardNVR User manual (=WebCCTV User manual) in PDF format
Remote POS Monitor Guide in PDF format
Alarm Component Installation manual in PDF format
1.2 Minimum system requirements
The following system components are the minimum requirements for a proper GuardNVR
operation:
Hardware
Intel Dual Core or higher
2048 MB RAM
512 MB RAM on the video card
Operating System
Windows XP Pro Service Pack 3
Windows Vista
Windows 7 (32 or 64 bit)
Software and MS Windows components
Internet Information Service
Internet Explorer 7 or higher
DirectX 9.0c
Media players and codecs
Windows Media Player 11
Windows Media Formats 11
s (IIS)
Some useful downloads are available in the System Downloads menu. See the User
Manual for more information.
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Some useful downloads are available in the System Downloads menu. See the User
Manual for more information.
2 Getting started
This chapter provides information to get you started using your GuardNVR. It covers the
following topics:
GuardNVR IIS Split.
Installing GuardNVR.
Starting up for the first time.
GuardNVR in the network.
Testing GuardNVR.
2.1 GuardNVR IIS Split
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As stated before, the GuardNVR application is a real web application which increases the
flexibility and connectivity considerably. This web application is managed by IIS (Internet
Information Services) which is installed on a computer of choice which can run IIS.
Versions prior to version 4.0.8.0 only have the ability to install IIS on the Video
Server itself.
By having the option to install the web application (by using IIS) onto a computer of choice, it
is possible to simplify the connection and scalability of the global security installation as the
server itself and the web application don’t have to be installed on the same unit.
In the beginning of the installation, you will be able to choose whether to use the split
functionality or not. You must choose one of the options: typical or custom. The Typical
(single server) option will install the web application and the video server on the same
machine.
Setup Type Selection Screen
If Custom (multiple servers) is selected, there will be three possible options:
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Video Server with User Interface Server (default) – Both the video server and the
web application will be installed on the unit. Option Typical (single server) or first
option in the Custom menu.
This is the default installation and recommended if you have only one GuardNVR
system.
Video Server without User Interface Server – Only the Video Server is installed.
This means you have installed the Web Application (User Interface) on another system.
Option Custom (multiple severs).
User Interface Server without Video Server – Only the Web Application is installed.
Ideally this web application will be used as the central web application for all the
GuardNVR systems in your network. Option Custom (multiple severs).
You can choose one of the three options during the installation of your system by
selecting Custom. Ask your installer for more information if you didn’t install the
system yourself.
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Setup Type Selection Screen
The following pictures give you an idea how it works:
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Centralized IIS Server on separate unit
Centralized IIS Server on a Video Server
Let us explain how this works in reality!
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If you have multiple Video Servers installed and have installed a centralized IIS server (On
one of the Video Server or even on a separate PC), then you can connect to each Video Server
by connecting first to the centralized Web Application by typing the IP of that unit. At that
time you can choose which server you want to connect to in the network from the extended
logon screen. In this case you only need to remember one IP address to connect to all your
GuardNVR servers.
This means that when you connect to a Video Server that also has the Web Application
installed you will need the basic logon screen shown below:
Basic Logon Screen
If you want to connect through the centralized Web Server, you have to use the extend logon
screen by clicking Options. There you select or type the video server IP or DNS name:
For more information about the configuration of this setup, see chapter 3.3.7.
Network Video Recorders of the GuardNVR User Manual.
You can choose which server you want to use as the default server to connect to. For
more information, see chapter 3.3.7. Network Video Recorders of the GuardNVR
User Manual.
Extended Logon Screen
When you choose to install and manage the Web Application on your GuardNVR server or
one of your GuardNVR servers, IIS has to be installed as stated before.
If IIS is not yet installed, follow the steps below:
1. Switch on your computer and login as an Administrator.
2. Insert Windows installation CD into your CD/DVD drive.
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3. Click Start->Settings->Control Panel->Add/Remove Programs. Choose there
Add/Remove Windows Components tab.
Windows Components Wizard Screen
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4. Select Internet Information Services (IIS) item in the window that appears and click
Next.
5. After installation is completed click Finish.
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2.2 Installing GuardNVR
To install GuardNVR follow the steps below:
1. Insert GuardNVR installation CD/DVD into your CD/DVD-drive.
2. If Autorun is disabled go to My Computer and double-click on the drive icon that
corresponds to your CD-ROM.
3. Wait while installation procedure is loading and click Next button in the screen that
appears.
4. Carefully read the License Agreement and click Yes if you agree.
5. For a default installation, select Typical. For a custom installation, select Custom. Click
next. If you selected custom, you need to define the type of installation in the window
that appears and click Next.
There are three possible options:
Video Server with User Interface Server (default) – Both the video
server and the web application will be installed on the unit.
11
This is the default installation and recommended if you have only one GuardNVR
system.
Video Server without User Interface Server – Only the Video Server is
installed. This means you have installed the Web Application (User
Interface) on another system.
User Interface Server without Video Server – Only the Web Application
is installed. Ideally this web application will be used as the central web
application for all the GuardNVR systems in your network
You have to choose one of the three options during the installation of your system.
Ask your installer for more information if you didn’t install the system yourself.
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6. Choose the destination where GuardNVR will be installed and click Next. If the folder
not yet exists, it will ask to create it. Click Yes in order to create it.
7. Choose the destination for movie storage in the next window.
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Movies Storage Screen
It is recommended to make a separate disk partition to store movies.
8. In the same window you are able to choose the amount of the disk space reserved for
movie storage, by default 1 GB (Gigabyte) is specified.
It is recommended to reserve as much disk space as possible for movies. This value
defines how fast GuardNVR will rewrite the stored video footage.
9. Click Next.
10. Choose the appropriate GuardNVR shortcuts by selecting the corresponding
checkboxes. Click Next.
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11. In the last window click Next once more in order to start the installation.
The installation process will ask you to allow making some changes in the Windows
FireWall. The following ports will be opened automatically:
1. TCP Port 80: httpa
2. TCP Port 1518: GuardNVR control connection
3. UDP Ports 4096 till 4223: GuardNVR video streaming
12. Enter your Activation Code that is generated based on the Authorization Code after
initial installation and click Next.
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Activation Screen
You are able to enter the activation code during the installation, during the first
GuardNVR launch or even afterwards.
To get your Activation Code contact the Quadrox sales department.
Store your activation code somewhere or write it on a label stuck on the inside of your
Server. This code always stays the same and is needed again if reinstallation of the
GuardNVR software is required.
13. Select Restart the computer now and click Finish.
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2.2.1 Trial mode
You are able to use GuardNVR in trial mode. To do so click Continue Trial during the launch
of the GuardNVR web application in the Activation screen.
Activation Screen
Trial mode is valid during 30 days starting from the initial installation. After 30 days you
won’t be able to use GuardNVR and need to activate the software. Contact the Quadrox sales
department to get an activation code.
You can see the remaining trial days in the right top corner of the GuardNVR web application.
To activate or upgrade your GuardNVR server, go to Video Manager -> Info and click
Update. Enter your activation code in the window that appears and confirm.
You can activate your GuardNVR server during installation, in trial mode at start up
of the GuardNVR web application or afterwards as described above.
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2.3 Starting up for the first time
This chapter provides information on the following topics:
Desktop icons overview
Logging on to GuardNVR server
Changing password
Setting time
Changing keyboard settings
Adjust screen resolution
2.3.1 Desktop icons overview
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GuardNVR Server’s Desktop
The following shortcuts should appear on your desktop after GuardNVR installation
Start Video Server. By double-clicking this icon, the user can start the
GuardNVR’s video server. If the video server is already started, doubledoesn’t change anything.
Stop Video Server. By double-clicking this icon, the user can stop the GuardNVR’s
video server. If the video server is already stopped, double-clicking doesn’t change
anything.
Video Browser. By double-clicking this icon, the user starts the GuardNVR web
application on the local GuardNVR video server.
Video manager. By double-clicking this icon, the user starts the GuardNVR web
application on the local GuardNVR video server. The system can be managed and
configured here.
Local Application. By clicking on this icon in the system tray, the user can access
the GuardNVR local application.
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2.3.2 Logging on to GuardNVR server
GuardNVR software uses the Windows Authentication system. Since the Windows main
administrator is an administrator of GuardNVR, you are able to log on under its credentials.
If you’re logged on to Windows with an account that is also registered as user in
GuardNVR, you will be logged on automatically when opening the web application.
To create GuardNVR users, see chapter 3.2 Users of the User manual.
2.3.3 Changing password
To change the Administrative password, follow the steps below:
Go to Start -> Control Panel.
When in Control Panel, select User Accounts from the right-hand list.
In the User Accounts screen, select the Administrator user.
Click Change my password link.
Enter your current password.
The default Administrator password is webcctvnvr.
The default Administrator password is webcctvnvr. If you have an ‘AZERTY’
keyboard, it becomes zebcctvnvr. See Chapter 2.4.5 how to change this to Azerty
settings.
Enter a new password and confirm it.
Click Change Password button to save new Administrator account password.
When you change the Administrator password in Windows, the Administrator
password of the GuardNVR application is automatically changed to this password.
This means also that when you change your password in the GuardNVR application,
that your Windows password will be changed automatically!
2.3.4 Setting time
For proper functioning of GuardNVR, it is very important to use the appropriate Time Zone
setting because the movie recordings are always stored in local time This can be done in two
ways, or by the GuardNVR application configuration (See GuardNVR User Manual
Chapter 3.3.10 Time Synchronisation), or by the Windows OS configuration.
We strongly advise you to use the GuardNVR application way as this is the easiest
way to configure your time settings.
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2.3.4.1 Through GuardNVR Web Application
Time synchronization allows you to synchronize time on all devices connected to your unit
(e.g. cameras) and synchronize your server with a specific time server. This can be done by
going to the Settings menu in the Video Manager Web Application and selecting the Time
Synchronisation link in the top bar
Time Synchronization Screen
There are three options:
Use video server as a (proxy) time server – The unit will synchronize with an
external time server if configured in the bottom part of the screen. If empty, the unit
will act as a time server for itself and the connected devices (e.g. cameras).
Synchronize all devices with an external time server – The unit and all the
connected devices (e.g. cameras) will be synchronized with an external time server.
Configure the IP address or DNS name of the external time server in the bottom part of
the screen.
Manually configure time synchronization on each device separately (not
recommended) – No synchronization at all is performed, neither for the unit nor for
the connected devices (e.g. cameras)
If your unit is part of a domain, this menu will not be available. The unit and
connected devices (e.g. cameras) will be synchronized automatically with the Active
Directory of the domain.
Click Apply to save the settings.
2.3.4.2 Through Operating System (XP or Vista)
2.3.4.2.1 Changing time zone
To change the time zone, follow the steps below:
In Control Panel, in the left upper corner click the link ‘Switch to Classic view’.
When in classic view, select Date & Time from the right-hand list.
On the Date and Time properties dialog, select the tab ‘Time Zone’ (XP) or click
‘Change Time Zone’ (Vista)
When in the ‘Time Zone’ menu, select the correct time zone.
Click OK to save the ‘Date and Time’ changes.
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To adjust the Date and time manually follow the steps below:
In the Control Panel, in the left upper corner click the ‘Switch to Classic view’ link.
When in classic view, select Date and Time from the right-hand list.
On the Date and Time properties dialog, select the ‘Date & Time’ tab (XP) or click
‘Change Date & Time’ (Vista).
When in the ‘Date & Time’ menu, set the correct date and time.
Click OK to save the ‘Date and Time’ changes.
2.3.4.2.2 Time synchronization
Synchronize your computer time with the atomic clock on the Internet for the best time
accuracy.
Optionally the installer/user can configure a GuardNVR to synchronize its time and date
automatically on a regular basis using a so-called ‘Time Server’. These special servers exist
often on bigger corporate networks or on the Internet. To set this up, follow the steps below:
Click Settings -> Control panel.
In Control Panel, in the left upper corner click the ‘Switch to Classic view’ link.
When in classic view, select Date and Time from the right-hand list.
On the Date and Time properties dialog, select the tab ‘Internet Time’ (XP) or click
‘Change Settings’ (Vista).
Check the box ‘Synchronize with an Internet time server’.
Enter the name or IP-address of a known time server into the 'Server' edit box. Note
that when using a name in the IP-address settings of the GuardNVR server, a correct
DNS IP-address should be supplied. Otherwise this name will never be resolved/found.
If you use an IP-address there is no need to provide a DNS server.
Click OK to save the ‘Internet Time’ changes.
The default Internet Time Server is time.windows.com; however you can use other
time servers for synchronization, such as those provided below:
time.nist.gov (IP-address: 192.43.244.18)
utcnist.colorado.edu (IP-address: 128.138.140.44)
Make sure that there is no computer in the network with the same IP address.
2.3.5 Changing keyboard settings
Follow the steps below:
In Control Panel, in the left upper corner click the link ‘Switch to Classic view’.
When in classic view, select Regional and Language Options from the right-hand list.
In the Regional and Language Options dialog, select the ‘Languages’ tab.
When on the ‘Languages’ tab, click the ‘Details’ button. The following window
appears:
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Keyboard Settings Screen
In the Text services and Input languages dialog, add the desired keyboard layout.
After adding the new keyboard layout, delete the other keyboard layouts.
Use the ‘Default Input Language’ combo box to select the keyboard layout you added.
Click OK to change the keyboard layout.
In the Regional and Language Options dialog, select the ‘Advanced’ tab.
Select your language in the upper list box and enable the check box for Default user
account settings. Click OK or Yes for all pop ups.
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Changing keyboard settings on Vista is almost the same. Please check your OS
manual for more information if necessary.
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Click OK to save the ‘Regional and Language Options’ changes.
2.3.6 Adjusting screen resolution
To adjust the screen resolution, follow the steps below:
Click Start-> Settings-> Control panel-> Display.
On the Settings tab, under Screen resolution, drag the slider, and then click Apply.
When prompted to apply the settings, click OK. Your screen will turn black for a
moment.
Once your screen resolution changes, you have 15 seconds to confirm the change.
Click Yes to confirm the change; click No or do nothing to revert to your previous
setting.
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A higher screen resolution reduces the size of the items on your screen and increases
the relative space on your desktop.
Your monitor and video adapter determine how high you can change your screen
resolution. You may not be able to increase the resolution beyond a certain point.
Changes to screen resolution affect all users that log on to the computer.
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Only the recommended screen resolutions are listed. For additional settings, click the
Advanced button on the Settings tab, click the Adapter tab, and then click List all
Modes. Select the resolution, colour level, and refresh rate you want.
For Vista users, please check the OS manual. The configuration differs slightly but
the idea behind the configuration stays the same.
2.4 GuardNVR in the network
2.4.1 Network overview
This chapter gives the schematic representation of the network camera and WebCCTV NVS
connections. To connect your network camera and NVS properly look at the following figure:
Connecting Network Camera and WebCCTV NVS Scheme Screen
To configure your network camera, please refer to the manufacturer’s manual
supplied with the network camera.
To add a network camera to GuardNVR (WebCCTV NVR in this scheme), refer to
the Camera Wizard chapter in the User manual.
Please note that a list of all supported cameras may be found in Appendix C.
Analogue cameras can also be connected directly to the GuardNVR when a digitizer
card is present on the GuardNVR.
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2.4.2 Connecting GuardNVR to the local network
When you start your GuardNVR system, your operating system detects your network adapter
and automatically starts the local area connection. Unlike other types of connections, the local
area connection is created automatically, and you do not have to click the local area connection
in order to start.
A local area connection is the only type of connection that is automatically created
and activated.
To establish connections of another type follow the steps below:
1. Click Start -> Settings -> Control panel -> Network connections
2. In the Network connections window click File-> New connection. You’ll see the
following window:
Network Connection Wizard Screen
Follow the prompts the network connection wizard provides to define your unit in the network.
For obtaining more detailed information about your network settings, please contact
your system administrator or check the OS manual.
2.4.3 Assigning IP address
If you cannot use DHCP or APIPA for IP address and subnet assignment, the IP address for
the Windows OS-based client must be manually configured. The required values include the
following:
An IP address for each network adapter installed on the computer.
The Subnet mask corresponding to each network adapter's local network.
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In order to facilitate remote connections to GuardNVR, it is recommended you use a
static IP-address.
To manually configure an IP address on Windows XP, follow the steps below:
Click Start->Settings->Control Panel.
In Control Panel, select Network and Internet Connections.
On the Network and Internet Connections sheet, select Network Connections.
In Network Connections, right-click the local area connection that you want to
modify.
Select Properties.
On the General tab of the Properties sheet, select Internet Protocol (TCP/IP).
Click Properties.
On the General tab of the TCP/IP Properties sheet, select the Use the following IP
address option.
Enter the IP address, subnet mask, and default gateway for the selected adapter in
their respective text boxes. The network administrator must provide these values for
individual users, based on the IP addressing scheme for your site. The value in the IP
Address text box identifies the IP address for this network adapter. The value in the
Subnet Mask text box is used to identify the network ID for the selected network
adapter. If needed, the DNS server address can be entered also.
Click OK to save the IP addressing information.
Click OK to save the connection properties.
For Vista users, please check the OS manual. The configuration differs slightly but
the idea behind the configuration stays the same.
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2.4.4 Firewall configuration
The following ports need to be opened for connections going towards the
GuardNVR:
1. TCP Port 80: Web application
2. TCP Port 1518: Control connection
Like all applications which communicate over networks, GuardNVR uses communication
channels to pass data (commands, video, web-pages, etc …) back and forth. The network
language that the GuardNVR uses is called TCP/IP. This is not a unique language but a
Version 4.4 Series
3. UDP Ports 4096 till 4223: Video streaming
4. TCP Port 3389: Remote Desktop connection (Optional). Frequently asked by
support when you have an issue)
5. TCP Port 5666: Q-Monitor Service.
RTP uses two UDP ports per stream (versus one in the old streaming format in
versions prior to V4.0.0.0), one for RTP (the video stream itself) and one for RTCP
(QoS signal stream), limiting the software to a maximum of 64 concurrent streams.
This number can be limited (e.g. for security purposes) or extended using the Settings
> Network settings page. In that case, Quadrox recommends you to open a number of
spare ports to avoid switching issues, e.g. 4 ports extra. The first port in the range
should be even.
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family of related network languages, called network protocols. These TCP/IP protocols are the
network protocols used on the Internet and on most networks throughout the world today.
GuardNVR uses two protocols specifically: TCP and UDP.
A communication channel on a TCP/IP network can be represented as a tunnel with two
endpoints. The two programs communicating with one another are each said to be at each
endpoint. These endpoints are called ports.
When the two programs communicating with one another are not located on the same
corporate network (like most communication between a program on a client PC and a program
running on another computer on the Internet), often there is some kind of guardian device in
between them. These guardian devices are called Firewalls. Their job is to guard all network
communication between the corporate network and the Internet and block certain unwanted
communications while allowing the desired communication to pass.
There are several levels on which a firewall can guard network communication. The most
common way is to allow or disallow certain ports to be used, depending on which applications
are allowed to communicate.
A firewall guards a port in a certain direction. Communication that is initiated from the
Internet towards the corporate network is called incoming traffic, while communication from
the corporate network towards the Internet is called outgoing traffic. Note that the initiation of
the communication is important: once a connection is made, data can be transferred in both
directions.
Let’s apply this principle to GuardNVR network communication. The GuardNVR client (the
ActiveX component embedded in Internet Explorer at the client machine) will try to create
network connections to the GuardNVR server. The eventual result of these connections will be
video data streaming from the GuardNVR server to the GuardNVR client, but since the
GuardNVR client initiates them, they are referred to as connections towards the GuardNVR.
From the client perspective, it is outgoing traffic, while for the server it is incoming traffic.
In order for the GuardNVR to function correctly, the appropriate ports need to be
opened for communication towards the GuardNVR.
There are three port configurations to perform:
1. TCP Port 80: to allow external users to see the web interface (HTTP traffic). This port
is usually opened by default.
Some ISPs block port 80. Please inform yourself.
2. TCP Port 1518: to allow external users to receive alarms, control PTZ cameras, send
commands, etc. This is called the GuardNVR control signal.
3. UDP Ports 4096 till 4223: By default the GuardNVR uses a range of UDP ports to
transport video streams. These UDP ports are not listening all the time. The GuardNVR
software enables them at random to enhance security.
Typically when the UDP ports are not opened correctly, the user only sees the webinterface but no live images.
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To allow Quadrox support personnel to get remote access to the WebCCTV, TCP Port
3389 needs to be opened for Remote Desktop Connection.
If the Video Server is monitored by the Quadrox Monitoring Department, TCP Port
5666 needs to be opened.
A firewall can be placed on several positions in the network. The most common place is at the
edge of the corporate network, or in other words between the corporate network and the
Internet. Recently it also became popular to place a firewall to protect the network traffic from
a single computer. A firewall that is placed between the computer and the network is referred
to as a ‘Personal Firewall’ application.
In practice, a corporate network firewall is often integrated with the router connecting the LAN
and the internet. For more information on routers, see the section on connecting the
GuardNVR to the internet. A personal firewall is software running on the computer that it
protects. Personal firewall applications can be installed separately but are also included in the
Windows XP operating system (Service Pack 2) or Vista and in many virus protection
software packages.
There are several scenarios where firewall configuration is necessary:
1. A user on a corporate network or at home behind a broadband router wants to access a
GuardNVR on the Internet
2. A user on the Internet wants to access a GuardNVR on a corporate network.
These situations are explained in more detail in the section on how to connect your GuardNVR
to the internet. If a user on a corporate network wants to connect to a GuardNVR on another
network, a logical combination of these two situations can be applied.
1. A user with a personal firewall application on his computer wants to access a
GuardNVR on the corporate network or on the Internet.
2. There is a personal firewall application installed on the GuardNVR.
2.4.5 Connecting a client
2.4.5.1 Minimum client requirements
Operating system
Windows XP SP3
Windows Vista
Windows 7
64-bit Operating Systems are supported.
Hardware
Intel Dual Core or higher
1024 MB RAM
128 MB RAM on the video card
Software
Internet Explorer 7 or higher
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