QNAP VS-2004L User Manual

VioStor NVR
Network Video Recorder
User Manual (Version: 3.6.0)
© 2012. QNAP Systems, Inc. All Rights Reserved.
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Thank you for choosing QNAP products! This user manual provides detailed instructions of
product!
The VioStor NVR is hereafter referred to as the VioStor or the NVR. This user manual provides the description of all the functions of the VioStor NVR. The
product you purchased may not support certain functions dedicated to specific models.
This user manual (version 3.6.0) is applicable for the VioStor NVR firmware version
3.6.0 only. If the VioStor NVR is running an older firmware version, please refer to the
previous versions of the user manuals.
Legal Notices
All the features, functionality, and other product specifications are subject to change
without prior notice or obligation. Information contained herein is subject to change
without notice.
QNAP and the QNAP logo are trademarks of QNAP Systems, Inc. All other brands and
product names referred to are trademarks of their respective holders.
Further, the ® or ™ symbols are not used in the text.
LIMITED WARRANTY
In no event shall the liability of QNAP Systems, Inc. (QNAP) exceed the price paid for the
product from direct, indirect, special, incidental, or consequential software, or its
documentation. QNAP makes no warranty or representation, expressed, implied, or
statutory, with respect to its products or the contents or use of this documentation and all
accompanying software, and specifically disclaims its quality, performance,
merchantability, or fitness for any particular purpose. QNAP reserves the right to revise or
update its products, software, or documentation without obligation to notify any individual
or entity.
CAUTION
1. Back up the system periodically to avoid any potential data loss. QNAP disclaims any
responsibility of all sorts of data loss or recovery.
2. Should you return any components of the product package for refund or maintenance,
make sure they are carefully packed for shipping. Any form of damages due to
improper packaging will not be compensated.
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Important Notice
Reading instructions
Please read the safety warnings and user manual carefully before using this product.
Power supply
This product can only be used with the power supply provided by the manufacturer.
Service
Please contact qualified technicians for any technical enquires. Do not repair this
product by yourself to avoid any voltage danger and other risks caused by opening this
product cover.
Warning
To avoid fire or electric shock, do not use this product in rain or humid environment.
Do not place any objects on this product.
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Regulatory Notice
FCC STATEMENT
This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This equipment
generates, uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in particular installation. If
this equipment does cause harmful interference to radio or television reception, which can
be determined by turning the equipment off and on, the user is encouraged to try to correct
the interference by one or more of the following measures:
Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
Consult the dealer or an experienced radio/television technician for help.
The changes or modifications not expressly approved by the party responsible for
compliance could void the user's authority to operate the equipment.
Shielded interface cables, if any, must be used in order to comply with the emission limits.
CE NOTICE
Class B only.
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Table of Contents
TABLE OF CONTENTS ..................................................................................................................................... 5
SAFETY WARNING ........................................................................................................................................... 9
CHAPTER 1. INTRODUCTION .............................................................................................................. 10
1.1 OVERVIEW ............................................................................................................................................. 10
1.2 HARDWARE ILLUSTRATION ................................................................................................................... 11
1.2.1 VS-12164U-RP Pro/VS-12156U-RP Pro/VS-12148U-RP Pro/VS-12140 U-RP Pro
11
1.2.2 VS-8148U-RP Pro/VS-8140U-RP Pro/VS-8132U-RP Pro/VS-8124U-RP Pro .... 13
1.2.3 VS-8148 Pro+/VS-8140 Pro+/VS-8132 Pro+/VS-8124 Pro+ ............................... 14
1.2.4 VS-8040U-RP/VS-8032U-RP/VS-8024U-RP ................................................................. 15
1.2.5 VS-8040/VS-8032/VS-8024 ............................................................................................... 16
1.2.6 VS-6020 Pro/VS-6016 Pro/VS-6012 Pro ....................................................................... 17
1.2.7 VS-4016U-RP Pro/VS-4012U-RP Pro/VS-4008U-RP Pro ......................................... 18
1.2.8 VS-4016 Pro/VS-4012 Pro/VS-4008 Pro ....................................................................... 19
1.2.9 VS-4016U-RP ........................................................................................................................... 20
1.2.10 VS-2012 Pro/VS-2008 Pro/VS-2004 Pro ....................................................................... 21
1.2.11 VS-2012/VS-2008 .................................................................................................................. 22
1.2.12 VS-2004L/VS-2008L ............................................................................................................. 23
1.2.13 VS-1004L ................................................................ ................................................................ ... 24
CHAPTER 2. INSTALL THE NVR .......................................................................................................... 25
2.1 PERSONAL COMPUTER REQUIREMENTS ................................................................................................. 26
2.2 BROWSE CD-ROM ................................................................................................................................ 28
2.3 HARD DISK DRIVES COMPATIBILITY LIST ............................................................................................. 30
2.4 IP CAMERAS COMPATIBILITY LIST ........................................................................................................ 30
2.5 CHECK SYSTEM STATUS ........................................................................................................................ 31
2.6 SYSTEM CONFIGURATION ...................................................................................................................... 34
CHAPTER 3. USE THE NVR BY LOCAL DISPLAY ........................................................................... 38
3.1 QUICK CONFIGURATION ........................................................................................................................ 40
3.2 SYSTEM CONFIGURATION ...................................................................................................................... 47
3.3 MONITORING ......................................................................................................................................... 49
3.4 VIDEO PLAYBACK ................................................................................................................................. 60
3.5 VIDEO CONVERSION & EXPORT ............................................................................................................ 62
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CHAPTER 4. USE THE NVR BY WEB-BASED INTERFACE ............................................................ 64
4.1 CONNECT TO THE NVR ......................................................................................................................... 64
4.2 MONITORING PAGE ............................................................................................................................... 66
4.2.1 Live Video Window ................................................................................................................. 75
4.2.2 Display Mode ............................................................................................................................ 77
4.2.3 PTZ Camera Control Panel .................................................................................................. 77
4.2.4 Multi-server Monitoring ........................................................................................................ 78
4.2.5 Monitor Settings ..................................................................................................................... 79
4.2.6 Auto Cruising ........................................................................................................................... 83
4.3 E-MAP ................................................................................................................................................... 87
4.3.1 Icons and Description ........................................................................................................... 89
4.3.2 Add a Map Set or an E-map ............................................................................................... 90
4.3.3 Edit a Map Name .................................................................................................................... 93
4.3.4 Delete a Map Set or an E-map .......................................................................................... 93
4.3.5 Indicate IP Cameras on an E-map ................................................................ ................... 94
4.3.6 Enable/Disable Event Alert ................................................................................................. 96
CHAPTER 5. PLAY VIDEO FILES ......................................................................................................... 99
5.1 USE WEB-BASED VIOSTOR PLAYER .................................................................................................... 100
5.1.1 Play Video Files from NVR ................................................................................................. 103
5.1.2 Play Video Files from Local PC ........................................................................................ 115
5.1.3 Multi-view Playback ............................................................................................................. 120
5.1.4 Intelligent Video Analytics (IVA) .................................................................................... 128
5.1.5 Convert NVR Videos to an AVI File ................................................................................ 135
5.2 DIGITAL WATERMARKING ................................................................................................................... 139
5.2.1 Export Video Files with Digital Watermark ................................................................. 139
5.2.2 Watermark Proof .................................................................................................................. 141
5.3 ACCESS THE RECORDING DATA........................................................................................................... 143
5.3.1 Microsoft Networking (SMB/CIFS) ................................................................................. 144
5.3.2 Web File Manager (HTTP) ................................................................................................. 144
5.3.3 FTP Server (FTP) .................................................................................................................. 145
CHAPTER 6. SYSTEM ADMINISTRATION ....................................................................................... 146
6.1 QUICK CONFIGURATION ...................................................................................................................... 149
6.2 SYSTEM SETTINGS ............................................................................................................................... 156
6.2.1 Server Name .......................................................................................................................... 156
6.2.2 Date & Time ........................................................................................................................... 157
6.2.3 View System Settings ......................................................................................................... 158
6.3 NETWORK SETTINGS ........................................................................................................................... 159
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6.3.1 TCP/IP Configuration .......................................................................................................... 159
6.3.2 DDNS (Dynamic Domain Name) Service .................................................................... 165
6.3.3 File Services ........................................................................................................................... 166
6.3.4 Host Access Control............................................................................................................. 167
6.3.5 Protocol Management ......................................................................................................... 168
6.3.6 View Network Settings ....................................................................................................... 169
6.4 DEVICE CONFIGURATION .................................................................................................................... 170
6.4.1 SATA Disk ................................................................................................................................ 170
6.4.2 RAID Management Tool ..................................................................................................... 174
6.4.3 USB Disk .................................................................................................................................. 176
6.4.4 UPS ............................................................................................................................................ 177
6.5 USER MANAGEMENT ........................................................................................................................... 178
6.5.1 Create user ............................................................................................................................. 180
6.5.2 Edit User .................................................................................................................................. 181
6.5.3 Delete User ............................................................................................................................. 181
6.5.4 User Access Rights Comparison ..................................................................................... 182
6.6 CAMERA SETTINGS ................................................................ .............................................................. 185
6.6.1 Camera Configuration ........................................................................................................ 185
6.6.2 Recording Settings ............................................................................................................... 188
6.6.3 Schedule Settings ................................................................................................................ 190
6.6.4 Alarm Settings ....................................................................................................................... 191
6.6.5 Advanced Settings ............................................................................................................... 209
6.7 SYSTEM TOOLS .................................................................................................................................... 211
6.7.1 Alert Notification ................................................................................................................... 211
6.7.2 SMSC Settings ....................................................................................................................... 212
6.7.3 Restart/Shut Down .............................................................................................................. 214
6.7.4 Hardware Settings ............................................................................................................... 215
6.7.5 System Update ...................................................................................................................... 217
6.7.6 Back up/Restore/Reset Settings ..................................................................................... 218
6.7.7 Remote Replication .............................................................................................................. 219
6.7.8 Hard Disk SMART ................................................................................................................. 223
6.7.9 Ping Test .................................................................................................................................. 224
6.7.10 Advanced System Settings ............................................................................................... 225
6.8 LOGS & STATISTICS ............................................................................................................................. 226
6.8.1 System Event Logs .............................................................................................................. 226
6.8.2 Surveillance Logs ................................................................................................................. 227
6.8.3 On-line Users List ................................................................................................................. 228
6.8.4 Historical Users List ............................................................................................................. 228
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6.8.5 System Connection Logs ................................ ................................................................ ... 229
6.8.6 System Information ............................................................................................................ 229
CHAPTER 7. SYSTEM MAINTENANCE ............................................................................................ 230
7.1 RESET THE ADMINISTRATOR PASSWORD AND NETWORK SETTINGS .................................................... 230
7.2 POWER OUTAGE OR ABNORMAL SHUTDOWN ...................................................................................... 231
7.3 HOT SWAPPING HARD DISK DRIVES (RAID CONFIGURATION) ........................................................... 231
CHAPTER 8. LCD PANEL ..................................................................................................................... 232
CHAPTER 9. TROUBLESHOOTING ................................................................................................... 238
APPENDIX A DYNAMIC DOMAIN NAME REGISTRATION .......................................................... 241
APPENDIX B CONFIGURATION EXAMPLES ................................................................................... 246
TECHNICAL SUPPORT ................................................................................................................................ 251
GNU GENERAL PUBLIC LICENSE ............................................................................................................ 252
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Safety Warning
1. This product can operate normally in the temperature of 0ºC–40ºC and relative
humidity of 0%–90%. Please make sure the environment is well-ventilated.
2. The power cord and devices connected to this product must provide correct supply
voltage.
3. Do not place this product in direct sunlight or near chemicals. Make sure the
temperature and humidity of the environment are in optimized level.
4. Unplug the power cord and all connected cables before cleaning. Wipe this product
with a wet towel. Do not use chemical or aerosol to clean this product.
5. Do not place any objects on this product for the server's normal operation and to avoid
overheat.
6. Use the flat head screws in the product package to lock the hard disks in this product
when installing hard disks for proper operation.
7. Do not place this product near any liquid.
8. Do not place this product on any uneven surface to avoid falling off and damage.
9. Make sure the voltage is correct in your location when using this product. If you are
not sure about the voltage, please contact the distributor or the local power supply
company.
10. Do not place any object on the power cord.
11. Do not attempt to repair this product in any occasions. Improper disassembly of the
product may expose you to electric shock or other risks. For any enquiries, please
contact the distributor.
12. The chassis models should only be installed in the server room and maintained by the
authorized server manager or IT administrator. The server room is locked by key or
keycard access and only certified staff is allowed to enter the server room.
Warning:
Danger of explosion if battery is incorrectly replaced. Replace only with the same or
equivalent type recommended by the manufacturer. Dispose of used batteries
according to the manufacturer's instructions.
Do NOT touch the fan inside the system to avoid serious injuries.
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Chapter 1. Introduction
1.1 Overview
The QNAP VioStor NVR (hereafter referred to as the NVR or the VioStor) is the high
performance network surveillance solution for network-based monitoring of IP cameras,
video recording, playback, and remote data access. Up to 128 channels from multiple
QNAP NVR servers can be monitored simultaneously. The NVR supports IP-based cameras
and video servers from numerous brands, for more information please visit
http://www.qnapsecurity.com/pro_compatibility_camera.asp.
The NVR supports video recording in H.264, MxPEG, MPEG-4, or MJPEG video compression.
The NVR offers diversified display modes and recording features, e.g. scheduled recording,
alarm recording, alarm recording schedule. The NVR also supports data search by date
and time, timeline, event, and intelligent video analytics (IVA), including motion detection,
missing object, foreign object, out of focus, and camera occlusion. All the functions can be
configured by an IE web browser.
The VioStor Pro Series NVR is the world's first Linux-based NVR capable of truly PC-less
quick configuration, monitoring of IP cameras on the network, and video playback via the
VGA connector. The NVR can be operated by connecting to a high-definition (HD) VGA
monitor or TV, and a USB mouse (optional), USB keyboard (optional), and a USB sound
card (optional).
* The MxPEG video compression feature is not supported by VS-2008L, VS-2004L
VS-1004L.
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1.2 Hardware Illustration
1.2.1 VS-12164U-RP Pro/VS-12156U-RP Pro/VS-12148U-RP Pro/VS-12140
U-RP Pro
1. Power button
2. LED indicators: 10 GbE, Status, LAN, eSATA Select button
3. VGA
4. Expansion slot x 1 (reserved)
5. Gigabit LAN x 4
6. USB 3.0 x 2
7. USB 2.0 x 4
8. Password & network settings reset button
9. eSATA x 2 (reserved)
10. Power connector x 2
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1.2.2 VS-8148U-RP Pro/VS-8140U-RP Pro/VS-8132U-RP Pro/VS-8124U-RP
Pro
1. Enter button
2. Power button
3. Select button
4. LED indicators: 10 GbE, Status, LAN, eSATA
5. VGA
6. Expansion slot x 2 (reserved)
7. Gigabit LAN x 2
8. USB 3.0 x 2
9. USB 2.0 x 4
10. Password & network settings reset button
11. eSATA x 2 (reserved)
12. Power connector x 2
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1.2.3 VS-8148 Pro+/VS-8140 Pro+/VS-8132 Pro+/VS-8124 Pro+
1. USB 3.0
2. One-touch-auto-video-backup button
3. Power button
4. Hard drive LEDs
5. Select button
6. Enter button
7. LED indicators: Status, LAN, USB, eSATA, 10 GbE
8. Tray lock
9. Release button
10. Power connector
11. Expansion slot
12. Kensington security slot
13. VGA
14. HDMI
15. eSATA x 2 (reserved)
16. Gigabit LAN x 2
17. USB 2.0 x 4
18. USB 3.0
19. Password & network settings reset button
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1.2.4 VS-8040U-RP/VS-8032U-RP/VS-8024U-RP
1. LED indicators: Status, LAN, USB, HDD1–8
2. Power button
3. Select button
4. Enter button
5. Power connector
6. Password & network settings reset button
7. RS-232 port
8. VGA
9. USB 2.0 x 4
10. Gigabit LAN x 2
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1.2.5 VS-8040/VS-8032/VS-8024
1. One-touch-auto-video-backup button
2. USB 2.0
3. LED indicators: Status, LAN, USB, HDD1–8
4. Power button
5. Select button
6. Enter button
7. Power connector
8. Gigabit LAN x 2
9. USB 2.0 x 4
10. RS-232 port
11. VGA
12. Password & network settings reset button
13. Kensington security slot
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1.2.6 VS-6020 Pro/VS-6016 Pro/VS-6012 Pro
1. One-touch-auto-video-backup button
2. USB 2.0
3. LED indicators: Status, LAN, USB, eSATA, HDD1–6
4. Power button
5. Select button
6. Enter button
7. Power connector
8. Gigabit LAN x 2
9. USB 2.0 x 4
10. eSATA x 2 (reserved)
11. VGA
12. Password & network settings reset button
13. Kensington security slot
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1.2.7 VS-4016U-RP Pro/VS-4012U-RP Pro/VS-4008U-RP Pro
1. One-touch-auto-video-backup button
2. USB 2.0
3. LED indicators: Status, LAN, USB, eSATA, HDD1–4
4. Power button
5. Power connector
6. Gigabit LAN x 2
7. USB 2.0 x 4
8. eSATA x 2 (reserved)
9. VGA
10. Password & network settings reset button
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1.2.8 VS-4016 Pro/VS-4012 Pro/VS-4008 Pro
1. One-touch-auto-video-backup button
2. USB 2.0
3. LED indicators: Status, LAN, USB, eSATA, HDD1–4
4. Power button
5. Select button
6. Enter button
7. Power connector
8. Gigabit LAN x 2
9. USB 2.0 x 4
10. eSATA x 2 (reserved)
11. VGA
12. Password & network settings reset button
13. Kensington security slot
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1.2.9 VS-4016U-RP
1. One-touch-auto-video-backup button
2. USB 2.0
3. LED indicators: USB, Status, HDD1–4, LAN
4. Power button
5. Power connector
6. Gigabit LAN x 2
7. USB 2.0 x 2
8. Password & network settings reset button
9. VGA
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1.2.10 VS-2012 Pro/VS-2008 Pro/VS-2004 Pro
1. One-touch-auto-video-backup button
2. USB 2.0
3. LED indicators: HDD1, HDD2, LAN, eSATA
4. Power button
5. Power connector
6. Gigabit LAN x 2
7. USB 2.0 x 2
8. eSATA x 2 (reserved)
9. VGA
10. Password & network settings reset button
11. Kensington security slot
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1.2.11 VS-2012/VS-2008
1. One-touch-auto-video-backup button
2. USB 2.0
3. LED indicators: HDD1, HDD2, LAN, eSATA
4. Power button
5. Power connector
6. Gigabit LAN x 2
7. USB 2.0 x 2
8. Password & network settings reset button
9. Kensington security slot
10. eSATA x 2 (reserved)
11. VGA (reserved)
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1.2.12 VS-2004L/VS-2008L
1. One-touch-auto-video-backup button
2. USB 2.0
3. LED Indicators: USB, status, HDD1, HDD2, LAN, power
4. Power button
5. Power connector
6. Gigabit LAN
7. USB 2.0 x 2
8. Password & network settings reset button
9. K-Lock security slot
10. Power cord hook
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1.2.13 VS-1004L
1. One-touch-auto-video-backup button
2. USB 2.0
3. LED Indicators: USB, status, HDD, eSATA, LAN, power
4. Power button
5. Power connector
6. Gigabit LAN
7. USB 2.0 x 2
8. Password & network settings reset button
9. K-Lock security slot
10. eSATA
11. Power cord hook
Note: This model is designed for some projects only.
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Chapter 2. Install the NVR
For the information of hardware installation, see the ‘Quick Installation Guide’ (QIG) in the
product package. The QIG can also be found in the product CD-ROM or QNAP website
(http://www.qnapsecurity.com).
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No. of
Channels
Format
CPU
Others
4
M-JPEG
Intel Pentium 4 CPU,
2.4GHz or above
Operation system:
Microsoft Windows
7, Vista, XP
Memory: 2GB or
above
Network port:
100Mbps Ethernet
port or above
Web browser:
Microsoft Internet
Explorer 6.0 or
above
CD-ROM drive Recommended
resolution: 1024 x
768 pixels or above
MPEG-4/MxPEG/H.264
Dual core CPU, 2.0GHz
or above
8
M-JPEG
Intel Pentium 4 CPU,
2.8GHz or above
MPEG-4/MxPEG/H.264
Dual core CPU, 2.4GHz
or above
12
M-JPEG
Intel Pentium 4 CPU,
3.0GHz or above
MPEG-4/MxPEG/H.264
Dual core CPU, 2.8GHz
or above
16
M-JPEG
Dual core CPU, 2.4GHz
or above
MPEG-4/MxPEG/H.264
Quad core CPU,
2.33GHz or above
20
M-JPEG
Dual core CPU, 2.6GHz
or above
MPEG-4/MxPEG/H.264
Quad core CPU, 2.6GHz
or above
40
M-JPEG
Quad core CPU 2.33GHz
or above
MPEG-4/MxPEG/H.264
Core i7 CPU 2.8GHz or
above
48
M-JPEG
Quad core CPU 3.0GHz
or above
MPEG-4/MxPEG/H.264
Core i7 CPU 3.4GHz or
above
2.1 Personal Computer Requirements
For better system performance, the computer should at least fulfill the following
requirements:
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Security Settings of the Web Browser
Please make sure the security level of the IE browser in Internet Options is set to Medium
or lower.
28
2.2 Browse CD-ROM
Run the product CD-ROM on a Windows PC to access the Quick Start Guide and user manual,
and install codec and software utilities Finder and VioStor Player.
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Browse the CD-ROM and access the following contents:
Finder: The setup program of QNAP Finder. This tool is used to discover the NVR
servers available on the local network and configure the network settings of the NVR.
Manual: The user manuals of the NVR. QIG: View the hardware installation instructions of the NVR. Codec: The codec for playing AVI videos recorded by the NVR via Windows Media
Player.
Tool: This folder contains IPP library and monitor plugin. If you failed to install the
ActiveX plugin when connecting to the monitoring page of the NVR by an IE browser,
install the plugin from the CD-ROM.
VioStorPlayer: The setup program of VioStor Player, a tool to play the videos recorded
by the NVR. If you failed to install VioStor Player when connecting to the playback
page of the NVR by an IE browser, install the plugin from the CD-ROM.
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2.3 Hard Disk Drives Compatibility List
This product works with 2.5-inch and 3.5-inch SATA hard disk drives from popular hard disk
brands. For the hard disk compatibility list, please visit
http://www.qnapsecurity.com/pro_compatibility.asp
QNAP disclaims any responsibility for product damage/malfunction or data
loss/recovery due to misuse or improper installation of hard disks in any occasions for any
reasons.
2.4 IP Cameras Compatibility List
For the information of supported IP camera models, please visit
http://www.qnapsecurity.com/pro_compatibility_camera.asp
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