VioStor-5000 Series
Network Video Recorder
User Manual
Version: 2.7.0
©Copyright 2008. QNAP Systems, Inc. All Rights Reserved
2
FOREWORD
Thank you for c hoosing QNAP products! This user manual provides detailed instructions of
using the product. Please read carefully and start to enjoy the powerful functions of the
product!
NOTE
All features, functionality, and other product specifications are subject to change
without prior notice or obligation.
All brands and products names referred to are trademarks of their respective holders.
LIMITED WARRANTY
In no event shall the liability of QNAP Systems, Inc. (QNAP) excee d the price paid for the
product from direct, indirect, special, incidental, or consequential software, or its
documentation. QNAP makes no warranty or representation, expressed, implied, or
statutory, with respect to its products or the contents or use of this documentation and all
accompanying software, and spec ifically disclaims its quality , performa nce, merchantability ,
or fitness for any particular purpose. QNAP reserves the right to revise or update its
products, software, or documentation without obligation to notify any individual or entity.
CAUTION
1. Back up your system periodically to avoid any potential data loss. QNAP discl aims
any responsibility of all sorts of data loss or recovery.
2. Should you return a ny components of the pro duct package for refund o r maintenance,
make sure they are carefully packed for shipping. Any form of damages due to
improper packaging will not be compensated.
3
Important Notice
Reading instructions
Please read the safety warnings and user manual carefully before using this product.
Power supply
This product can only be used with the power supply provided by the manufacturer.
Service
Please contact qualified technicians for any technical enquires. Do not repair this
product by yourself to avoid any vo ltage danger and other risks caused by opening this
product cover.
Warning
To avoid fire or electric shock, do not use this product in rain or humid environment.
Do not place any objects on this product.
4
Table of Contents
Table of Contents ............................................................................................... 4
Safety Warning
.................................................................................................. 7
Chapter 1.
Introduction ................................................................................... 8
1.1
Overview ............................................................................................. 8
1.2
Package Contents ................................................................................. 8
1.3
Hardware Illustration ............................................................................ 9
Chapter 2.
Install the VioStor ........................................................................ 10
2.1
Install the Hardware ........................................................................... 12
2.2
System Configuration .......................................................................... 14
Chapter 3.
Start to Use the VioStor ............................................................... 19
3.1
Connect to the VioStor ........................................................................ 19
3.2
Monitoring Page ................................................................................. 21
3.2.1
Live Video Win dow .................................................................... 24
3.2.2
Camera Status ......................................................................... 25
3.2.3
Connection Message ................................................................. 25
3.2.4
Display Mode ........................................................................... 26
3.2.5
PTZ Camera Control Panel ......................................................... 26
Chapter 4.
Playback the Video Files ............................................................... 27
4.1
Use the Web Playback Interface ........................................................... 27
4.2
Access the Recording Data ................................................................... 32
4.2.1
Windows Network Neighborhood (SMB/CIFS) ............................... 33
4.2.2
Web File Manager (HTTP) ........................................................... 33
4.2.3
FTP Server (FTP) ...................................................................... 34
Chapter 5.
System Administration ................................................................. 35
5.1
Quick Configuration ............................................................................ 36
5.2
System Settings ................................................................................. 41
5.2.1
Server Name ............................................................................ 41
5.2.2
Date & Time ............................................................................ 41
5.2.3
View System Settings ............................................................... 43
5.3
Network Settings ................................................................................ 44
5.3.1
TCP/IP Configuration ................................................................. 44
5.3.2
DDNS (Dynamic Domain Name) Service ...................................... 49
5.3.3
File Services ............................................................................ 49
5.3.4
Host Access Control .................................................................. 51
5.3.5
Protocol Management ................................................................ 52
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5.3.6 View Network Settings .............................................................. 53
5.4
Device Configuration ........................................................................... 54
5.4.1
SATA Disk ................................................................................ 54
5.4.2
RAID Management Tool ............................................................. 57
5.4.3
USB Disk ................................................................................. 58
5.4.4
UPS ........................................................................................ 59
5.5
User Management ............................................................................... 60
5.5.1
Create user .............................................................................. 61
5.5.2
Edit User ................................................................................. 62
5.5.3
Delete User .............................................................................. 62
5.6
Camera Settings ................................................................................. 63
5.6.1
Camera Configuration ............................................................... 63
5.6.2
Recording Settings .................................................................... 64
5.6.3
Schedule Settings ..................................................................... 65
5.6.4
Alarm Settings ......................................................................... 66
5.6.5
Advanced Settings .................................................................... 67
5.7
System Tools ..................................................................................... 69
5.7.1
Alert Notification ....................................................................... 69
5.7.2
Restart/ Shut Down .................................................................. 70
5.7.3
Hardware Settings .................................................................... 71
5.7.4
System Update ......................................................................... 73
5.7.5
Backup/ Restore/ Reset Settings ................................................. 74
5.7.6
Remote Replication ................................................................... 75
5.7.7
Hard Disk SMART ...................................................................... 79
5.7.8
E-map ..................................................................................... 80
5.7.9
Ping Test ................................................................................. 80
5.8
Logs & Statistics ................................................................................. 81
5.8.1
System Event Logs ................................................................... 81
5.8.2
Surveillance Logs ...................................................................... 81
5.8.3
On-line Users List ..................................................................... 82
5.8.4
Historical Users List .................................................................. 82
5.8.5
System Connection Logs ............................................................ 83
5.8.6
System Information .................................................................. 83
Chapter 6.
System Maintenance .................................................................... 84
6.1
Reset the Administrator Password and Network Settings .......................... 84
6.2
Power Outage or Abnormal Shutdown ................................................... 85
6.3
Disk Hot Swapping (RAID Configuration) ............................................... 85
Chapter 7.
Troubleshooting ........................................................................... 86
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Appendix A Hard Disk Recommendation List ................................................... 89
Appendi x B
LED Indication .............................................................................. 93
Appendi x C
Dynamic Domain Name Registration ............................................ 95
Appendix D
Product Specifications .................................................................. 98
Appendi x E
Compatible Network Camera List ............................................... 102
Appendi x F
Configuration Examples ............................................................. 114
Technical Support
.......................................................................................... 119
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Safety Warning
1. This product can operate normally in the temperature of 0ºC ~40ºC and relative
humidity of 0%~90%. Please make sure the environment is well-ventilated.
2. The power cord and devices connected to this product must provide correct supply
voltage.
3. Do not place this product in direct sunlight or near chem icals. Make sure the
temperature and humidity of the environment are in optimized level.
4. Unplug the power cord and all connected cables before cleaning. Wipe this product
with a wet towel. Do not use chemical or aerosol to clean this product.
5. Do not place any objects on this product for the server’ s normal operation and to avoid
overheat.
6. Use the flat head screws in the product package to lock the hard disks in this produc t
when installing hard disks for proper operation.
7. Do not place this product near any liquid.
8. Do not place this product on any uneve n sur face to avoid falling off and damage.
9. Make sure the v o ltage is co rre ct in y our loc atio n whe n us ing th is pr o duc t. If you are
not sure about the voltage, please co nta ct the distributor or the local power supply
company.
10. Do not place any object on the power cord.
11. Do not atte mpt to repair this product in any occasions. Improper disassembly of the
product may expose you to electric shock or other risks. For any enquiries, please
contact the distributor.
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Chapter 1. Introduction
1.1 Overview
Thank you for choosing the VioStor-5000 Series Network Video Recorder (hereafter
referred to as VioStor). The VioStor is a dedicated network storage device fo r storing the
recordings of network cameras actively. It integrate s the adva nced recording functions of
popular network cameras into a user-friendly web UI. The VioStor can record video
activ ely from multiple IP cameras located in local or remote sites instead of running
complex software on a per son al computer. It also supports real-time monitoring
everywhere via the web.
1.2 Package Contents
Please check that your VioStor p ackage contains all the f ollowing items:
VioStor Network Video
Recorder
Quick Installation Guide
CD-ROM (user manual &
utility inclusiv e)
Power cord
Flat head screw x 20
Ethernet cable x 2
Hard disk lock
Quick Installation Guide
(RAID configuration)
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1.3 Hardware Illustration
1. One touch copy button
2. USB 2.0
3. LED indicators: USB, Status, HDD1, HDD2, HDD3, HDD4, HDD5, LAN
4. Power butto n
5. Select button
6. Enter button
7. Power connector
8. Giga LAN x 2
9. USB 2.0 x 4
10. eSATA connector
11. Reserved
12. RS-232 port
13. Password & network settings reset button
14. K-lock security slot
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Chapter 2. Install the VioStor
Pre-installation Notice
Before installing the VioStor, please make sure the following items are ready:
Network connection devices
Network cameras are configured
The computer for configuring VioStor
Hard disks
1 Philips screwdriver
Personal Computer Requirements
For better system performance, your computer should at least fulfill the following
requirements:
CPU:
Motion JPEG format (up to 20 channels): Pentium 4 CPU 2.8 GHz or higher
MPEG-4 format (up to 20 channels): Dual core CP U 2.8 GHz or higher
Operation System: Microsoft® Windows® XP / Vista (32-bit)
Memory: 1 GB or above
Network Port: 100Mbps Ethernet port or above
Web Browser: Microsoft® Internet Explorer 6.0 or above
CD-ROM drive
Recommended resolution: 1024 x 768 pixels or above
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Security Settings of the Web Brow ser
Please make sure the security level of the IE browser in Internet Options is set to Medium
or lower.
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Before you star t to use the VioStor, please install the hardware and configure the system.
2.1 Install the Hardware
Please follow the steps below to install the hardware:
1. Take out the disk trays.
2. Install a hard disk o n each tra y . Make sure the disk holes match the holes at the base
of the disk tray and lock the disk with four screws.
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3. Insert the disk trays to VioStor. Push the disk trays to the end.
4. Connect the network cable.
5. Connect the power cord to the VioStor and plug in the power cord to the wall socket.
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2.2 System Configuration
1. Install the Finder
Execute the pro duct CD, the following menu is shown. Click “Install Finder”.
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Follow the instructions to install the Finder. If you are using Windows XP SP2 or above,
the following screen will be shown. Click “Unblock”.
2. The Finder detects the VioStor in the network and prompts you to perform quick setup.
Click “Yes” to continue.
Note: If the VioStor is not found, click “Refresh” to try again.
You must enter the administrator name and passwor d to perform quick setup.
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The default administrator name and password are as below:
Use name: admin
Password: admin
Note: Please make sure all the network cameras are configured and connected to the
network.
3. The quick configuration page will be shown. Click "Continue" and follow the
instructions to f inish the configuration. For further information, please refer to
Chapter 5.1.
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4. Click "Start installation" to execute the quick configuration.
5. The quick configuration is co mpleted and you can start to use the VioStor. Click “Start
Monitoring” to view the live video from the cameras or click “Close” to return to the
system administration home page.
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The first time you connect to the server, please install the ActiveX. Follow the
instructions to install the ActiveX.
When the live video is displayed and the recording indicator is shown, you have
successfully installed the VioStor.
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Chapter 3. Start to Use the VioStor
When you have insta lled the VioStor and other hardware, and connected it to the network,
you can use the browser in your PC to connect to the VioStor. It is recommended to use
Microsoft Internet Explorer 6.0 for browsing.
Important Notice:
Before you start to use the VioStor , you must install the hard disks in the VioStor, finis h disk
volume configuration and format the hard disk(s). Otherwise, the system may not
function properly.
3.1 Connect to the VioStor
Follow the steps below to connect to the VioStor monitoring page:
1. Open an IE browser and enter the IP address of the VioStor or run Finder. When the
following screen is shown, do uble click the name of the VioStor.
Double click
VioStor name to
login the server
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2. Enter the user name and password to login the VioStor.
Default User name: admin
Default Password: admin
3. To view the live vid eo, you mus t insta ll the Activ eX co ntrol. Follow the instructions to
instal l it.
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3.2 Monitoring Page
When you have successfully logged in the VioStor, the monitoring page is shown. Select
the display language. You can start to configure the system settings and use the
monitoring and recording functions of the server.
Icon Description
Recording storage status:
Displays the storage percentage and the free space.
Select language:
Select the display language.
E-map:
Displays the location of the camera. The e-map can be
changed in system configuration page.
System configuration:
Login the system administration page.
Playback:
Enter the recording playback page. The administrator can
View
monitoring
channel
and details
PTZ
control
panel
System firmware
Adjust
display
mode
Server
name
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grant access right to the users.
Help:
View the system online help.
Logout:
Logout the VioStor.
Snapshot:
Take a snapshot on the selected camera. When the picture is
shown, right click the picture to save it to the computer.
Manual recording:
Enable or disable manual recording on the selected camera.
The administrator can enable or disable this option in the
system configuration page.
Audio (optional):
Turn on/ off the audio support for the monitoring page.
Login network camera hom epage:
Select a camera and click this button to go to the homepage of
the selected camera.
Event notificat ion:
When the alarm recording is enabled and an event is detected,
this icon is shown. Click this icon to view the a lert details.
Digital zoom:
Select a camera and click this button to enable the digital zoo m
function of the camera. (Yo u can also right click the
monitoring channel to enable this function.)
Press and hold the left mouse button to zoom in or pres s and
hold the right mouse button to zoom out. You can press the
left mouse button to drag the view ing angle of the camera.
You can also use the mouse wheel or the PTZ control panel to
use the digital zoom f un ction.
Focus control:
Focus control of the PTZ camera.
Select PTZ camera preset positions:
You can view different preset positions of the camera by
clicking the number buttons. To configure the preset
positions of the camera, pleas e refer to the user manual of the
camera.
Note:
1. Starting and stopping manual recording will not affect the scheduled or alarm
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recording.
2. The default path for storing snapshots is t he “Snapshot” folder under My Documents in
your computer.
3. If the snapshot time is inconsistent with the actual time that the snapshot is tak en, it
is caused by the network environment but not a system error.
4. Click the event notification icon to view the event details, enable or disable the alert
sound or clear the event logs.
5. When the digital zoom function is enabled on multip le cam er as, the zo oming func tion
will be affected if your computer performance is not high enough.
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3.2.1 Live Video Window
If the camera is properly configured, you can see the current video from the remote
network camera.
If your camera supports pan and tilt funct ions, you can click on the video window directly to
adjust the viewing angle. If the camera supports zooming, you can use a wheel mouse to
adjust the zooming distance by scrolling the wheel. Please refer to the user manual of
your camera for further information.
When you enable digital zo om, you ca n right click the camera and c ontrol the PTZ f unction.
Yo u can press and hold the left mo use button to zoom in or press a nd hold the right mouse
button to zoom out, or press the left mouse button to drag the viewing angle of the camera.
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3.2.2 Camera Status
The camera status is indicated by the icons shown below:
Icon Camera Status
Scheduled or continuous recording is in process
This camera supports audio function
This camera supports PT function
Manual recording is enabled
The alarm input 1 of the camera is triggered and recording is in process
The alarm input 2 of the camera is triggered and recording is in process
The alarm input 3 of the camera is triggered and recording is in process
Motion detection recording is in process
Digital zoom is enabled
3.2.3 Connection Message
When the VioStor fails to display a camera, a message will be shown within the live video
window. The following messages may be shown:
Connecting
If the network camera is located in remote network or Internet, it may take some time
to establish connection to the camera .
Disconnected
The system cannot connect to the network camera. Please check the network
connection of your computer and the availability of the network camera. If the
camera is installed on the Internet, the port for the camera must be opened on your
router or gateway.
No Permission
This message is shown when a user without access right to view this camera. Please
logout the system and login as a user with the access right to the camera.
Server Error
Please check the camera settings or update camera's firmware to newer version.
Contact the technical support if the problem is not fixed after checking.
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3.2.4 Di splay Mode
By changing the display mode, you can adjust the visual effects when viewing video of
single or multiple cameras.
3.2.5 PTZ Camera Control Panel
PTZ stands for Pan/ Tilt/ Zoom camera control. You can do PTZ control on the select ed
camera. These functions are available depending on the camera model; please refer to
the user manual of the cam era. The digital zoom function cannot be used w ith the P TZ
function at the same time.
Single channel mode
4-channel mode
8-channel mode
10-channel mode
Full screen
Multi-channel mode
9-channel mode
6-channel mode
Picture-in-Picture mode
Sequential mode
Adjust window size
Adjust PT angle
of the camera
Select PTZ camera
preset positions
Zoom out
Focus control of
the PTZ camera
Zoom in
Zoom home
Digital zoom
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Chapter 4. Playback the Video Files
To playback recording video of the VioStor is very easy to use. The VioStor provides an
intuitive web interface to search and play recording f iles, no extra software installation is
necessary. In addition, you can use network file services to access the recorded video files
directly.
4.1 Use the Web Playback Interface
1. Click the playback button on the monitoring page.
2. The following page will be shown. To return to the monitoring page, click
. To
enter the system administration page, click
.
Note: If you do not have access author ity of the cameras, you will not be able to get the
recording file list and play the video re cordings of the cameras. Please refer to
Chapter 5.5
for access right configuration.
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Connect to Server for Playback
1. Click "Play by Time"
.
2. The following dialog will be displayed.
i. Configure servers:
a. Add: Add a server.
b. Modify: Modify a server.
c. Remove: Remove a server.
d. Auto: Auto-search servers.
e. Default settings: Enter the default user name and password for all newly
added servers.
ii. Select the camera, recording type , the sta rt and end time when the vide o is
recorded, and click "OK".
Hint: The regular recording data are shown in white. The alarm recordings
are highlighted in red on the playlist.
3. Click "Play"
to start playing.
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Play the Video Files
1.Click "Add files"
.
2.Browse and select the files to play.
3.The playlist will be shown. Click "Play"
to start playing.
Quad-view Playback
Quad-view playback allows you to find the video more quickly. You can check the
video of four different cameras or time periods simultaneously. VioStor prov ides the
Express Quad View Playback for your convenience. You can either divide the
selected time equally into four playback views or load four consecutive cameras to
play.
30
Express Quad View Playback: Divide the selected time equally into four
playback views
Select only one camera, and check the option "Divide the selected time period equally
into all the playback windows to play". Click "OK".
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Express Quad View Playback: Load four consecutive cameras to play
Play the video files recorded by four IP cameras simultaneously.
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4.2 Access the Recording Data
You can access the recording data on the VioStor by the following network services:
Windows Network Neighborhood (SMB/CIFS)
Web File Manager (HTTP)
FTP Server (FTP)
Note:
1. T o access the video file by thes e protocols, you must enter the user name and password
with the administrator access r ight.
2. To be able to use these services, enable the files services in “Network Settings” > “File
Services” in the system administration page.
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4.2.1 Windows Network Neighborhood (SMB/CIF S)
You can access recorded files by the SMB/CIFS protocol, which is popularly used in
Windows system. You can connect to the recording folder by either:
On the web-based playback interface, click “SMB”.
In Windows XP, run “
\\VioStorIP\” from the Start menu. For example, if your VioStor
IP is 172.17.26.154, enter \\172.17.26.154.
4.2.2 Web File Manager (HTTP)
You can access the recording data from the web browser. On the web-based playback
interface, click “Web”.
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4.2.3 FTP Server (FTP)
You can access the recording data by FTP:
On the web-based playback interface, click “FTP”.
In Windows Internet Explorer, enter “
ftp://username:password@VioStorIP/”. For
example, enter “ftp://admin:admin@172.17.26.154/” if the IP address of your
VioStor is 172.17.26.154.
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Chapter 5. System Administration
To login VioStor system configuration page, please login the monitoring page as an
administrator and click
.
The System Administration home page will be shown as below:
If the system is not configured ye t, the Quick Configura tion page w ill be open to guide you
through the setup steps first.
36
If there are questions, click on the help button
on the top right hand corner. The
functions of the buttons are described below:
Return to monitoring page
Playback recorded video
View On-line help
Log out
5.1 Quick Configuration
Please follow the instructions on the web page to configure VioStor.
Note: All changes to the settings will be effective only when the last step is applied.
Step 1. Enter the server name.
Step 2. Change the administrator password or select to use the original password.
37
Step 3. Enter the date, time, and time zone of the server.
Step 4. Enter the IP address, subnet mask and default gateway of the server.
38
Step 5. Select the disk configuration to initialize the disk volume for the first time
configuration. All data on the disk(s) will be deleted.
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Step 6. Initialize IP camera setting.
Select the camera model; enter the camera name and IP address of the camera, and the
user name and password to login the camer a. You can also enable or disable recording on
each camera, test connection to the cameras and then click Save to apply the changes.
Click “Search” to search for the IP cameras in the local network. Select a channel for the
camera and click “Add” to add the camera. By using the search function, the camera
model and the IP address are filled in automatical ly. Click “Close” to close the search
results.
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After completing the settings, click “Start Installation” to apply the changes and initialize
the system.
Congratulations! The quick configuration is completed and y ou can start to use the VioStor.
Click “Start Monitoring” to view the live video from the cameras or click “Close” to return to
the system administration ho me page.
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5.2 System Settings
Yo u c an co nfigur e the basic system se ttings inc luding se rv er name, da te & time, and view
the system settings.
5.2.1 Server Name
Enter the name of the VioStor. The server name is 14 charac ters long at maximum, which
supports alphabets, numbers, and hyphen (-). The server does not accept names with
space or names in pure number. The following characters are not supported.
. ; : " < > * + = \ | ? , [ ] /
5.2.2 Date & Time
Set the date, time, and time zone according to your loc ation. If the settings are incorrect,
the following problems may occur:
When playing the recorded video files, the display time will be incorrect.
The time of event log displayed w ill be inconsistent with the actual time when an action
occurs.
42
Synchronize with an Internet time server autom atically
You can enable this option to update the date and time of the system automatically with
specified NTP (Network Time Protocol) server . Enter the IP address or domain name of the
NTP server, e.g. time.nist.gov, time.windows.com. Then enter the time interval for
adjusting the time.
The VioStor can be used by the network cameras or other servers as an NTP server. To
ensure the date and time of the network cameras are synchronized with this server , please
set up all the network cameras by entering the IP address of the VioStor as their NTP server .
Note: The first time you enable NTP server, it may take several minutes for time
synchronization before the time is correctly adjusted.
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5.2.3 View System Settings
You can view the system settings, e.g. server name, on this page.
44
5.3 Network Settings
Yo u can configure the WAN and LAN settings, DDNS service, file service, host access control,
protocol management and view the network settings in this section.
5.3.1 TCP/IP Configuration
The VioStor provides two ports that you can configure failover, load balancing, or
standalone functions . When you use these functions, make sure both LAN ports are
connected to the network.
Configuration of Network Interfaces
Failover (Default)
Failover refers to the capability of switching over the network transfer port to the
redundant port automatically when the primary one fails due to hardware or
connection error to avoid network disconnection. When the primary network port
resumes to work, the network transfer will be switched back to that port automatica lly.
45
Load balancing
Load balancing enables the network resources to spread between two or more network
interfaces to optimize network transfer and enhance system performance. It
operates on layer 3 protocol (IP, NCP IPX) only. Multicast/ broadcast and other
non-routable protocols, e.g. NetBEUI, can only be transferred via the main network
port.
Note: To optimize the network transfer speed of the VioStor in load balancing mode,
please use a managed Ethernet switch and enable 802.3 a d (or link aggregation) on
the ports of the switch that the Giga LAN ports of the VioStor are connected to.
46
Standalone
The standalone option allows y ou to assign different I P settings for each network por t.
The VioStor can be accessed by different workgroups in two different subnets.
However, when this function is e nab led, failover does not work. You can only enable
DHCP server for the primary network port (LAN 1).
47
Network Transfer Rate
You can select auto-negotiation (default), 1000 Mbps, or 100 Mbps. It is
recommended to use the default setting that the server will determine network speed
automatically.
Obtain IP address settings automatically via DHCP
If your network supports DHCP, VioStor will use DHCP protocol to retrieve the IP
address and related information automatically.
Use static IP address
To use fixed IP address for network connection, enter fixed IP address, subnet mask,
and default gateway.
Primary DNS Server
Enter the IP address of primary DNS server that provides DNS service for VioStor in
external network.
Secondary DNS Server
Enter the IP address of secondary DNS server that provides DNS service for VioStor in
external network.
Enable DHCP Server
If no DHCP is available in the LAN where the VioStor locates, you can enable this function
48
to enable the VioStor as a DHCP server and allocate dynamic IP address to DHCP clients in
LAN.
Yo u can set the range of IP addresses allocate d by DHCP server and the lease time. Lease
time refers to time that IP address is leased to the clients by DHCP server . When the time
expires, the client has to acquire an IP address again.
Note: If there is an existing DHCP server in your LAN, do not enab le this function.
Otherwise, there will be IP address allocation and network access errors.
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5.3.2 DDNS (Dynamic Domain Name) Service
The DDNS service enables users to connect VioStor via d omain n ame d irec tly . There is no
need to memorize the lengthy IP address of the server. To enable the DDNS service, you
have to register a DDNS account fro m a DDNS provider. Please refer to
Appendix C.
Note: The VioStor currently supports the DDNS service provided by:
1. DynDNS (http://www.dyndns.org/)
2. update.ods.org
3. members.dhs.org
4. www.dyns.cx
5. www.3322.org
6. www.no-ip.com
7. ipcam.jp
5.3.3 File Services
You can enable the SMB/ CIFS file service, Web File Manager and FTP service to access the
recorded video files. These settings are enabled by default.
If your VioStor is installed behind the router, you could enable FTP port mapping, so that
users from the external network can access the VioStor via FTP (please refer to
Appendix
F).
Passive FTP Port Range
Yo u can use the default port r ange (55536-56559) or define a port range larger than 1023.
When using this function, make sure you have opened the configured port range on your
router or firewall.
Respond with external IP address for passive FTP connection request
When passive FTP connection is in use and the VioStor is configured under a router, if the
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remote computer cannot connect to the VioStor via W AN, you can enable this function. By
enabling this function, the FTP service replies the manually specified IP address or
automatically detects the external IP address so that the remote computer can connect to
the VioStor successfully.
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5.3.4 Host Access Control
Specify the connections to be allowed and denied to access the VioStor. Choose one of the
following options to restrict access from a ne twork or an IP address (host) to the server:
1. Allow all connections (Default setting)
Allow connection from all hosts to the server.
2. Allow connections from the list only
Allow connection from hosts specified on the list only.
Note: When this function is enable d, you can only use PC that the IP address is listed
on the connection list to connect or find the VioStor. The IP address not included in
the list will not be able to detect the VioStor not listed in allowed connections.
3. Den y connections from the list
Deny connection from hosts specified on the list.
Note: Make sure yo ur PC is added in the list of hosts allowed to connect to the server .
Otherwise, the VioStor will disconnect your PC when you apply the new settings.
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5.3.5 Protocol Management
To assign a specific port for accessing the VioStor by t h e web b ro w s er, please enable the
option “Specify HTTP port number” and enter the port number. The default setting is 80.
RTP (Real-time Transfer Protocol) is a standardized packet format for delivering real-time
audio and video data of network cameras over the Internet. The real-time data transfer is
monitored and controlled by RTP (also RTCP). The default setting is 6100-6199. If your
network cameras use different RTP ports, please enable “Specify RTP port range” and enter
the port numbers.
Note: Make sure you have opened the ports you set on the router or firewall to ensure
normal monitoring and recording.
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5.3.6 View Network Settings
You can view current network settings and status of VioStor in this section.
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5.4 Device Configuration
You can configure SATA disk, RAID management tool, USB disk, and UPS settings in this
section.
5.4.1 SATA Disk
This page shows the model, size and c urre nt status o f the disk(s ) installed on the VioStor.
You can format and check disks, and scan bad blocks on the disks. When the SATA disks
are formatted, the VioStor will create the following default share folders:
record_nvr: The folder for saving regular recording files
record_nvr_alarm: The folder for alarm recording
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You can create the disk volume of the following type:
Single Disk Volume
Each disk will be used as a standalone disk. However, if a disk is damaged, all data
will be lost.
RAID 1 Mirroring Disk Volume
RAID 1 (mirroring disk) protects your data by automatically backing up the contents of
one drive onto the second drive of a mirrored pair. This protects your data if one of
the drives fails. Unfortunately, the storing capacity is equal to a single drive, as the
second drive is used to automatically back up the first. Mirroring D is k is suitab le fo r
personal or corporate use to sto re important data.
RAID 0 Striping Disk Volume
RAID 0 (striping disk) combines 2 or more drives into one larger disk. It offers the
fastest disk access but it does not have any protec tion of your data if the striped array
fails. The disk capacity equals the number of drives in the array times the size of the
smallest drive. Striping disk is usually used to maximize your disk capacity or for fast
disk access but not for storing important data.
Linear Disk Volume
You can combine two or more disks into one larger disk. During file saving, the file
will be saved on physical disks sequentially but does not have a disk failure file
protection function. The overa ll capa city o f line ar dis k is t he sum o f all dis ks. Linear
disk is generally used for storing large data and is not appropriate to use for file
protection of sensitive data.
RAID 5 Disk Volume
RAID 5 disk volume is ideal for organizations running databases and other
transaction-based applications that require storage efficiency and da ta protection.
To create a RAID 5 disk volume, a minimum of 3 hard disks are required. The total
capacity of RAID 5 disk volume = the size of the smallest c apacity disk in the ar r a y x
(no. of hard disk – 1). It's recommended that you use the same brand and same
capacity hard drive to establish the most efficient hard drive capacity.
Additionally, if your system co nta ins f our disk drives, three of them can be used to
implement RAID 5 data disks and the fourth dr ive can be used as a spare disk. When
a physical disk failure occurs, the system will automatically rebuild the data with the
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spare disk.
RAID 5 can survive 1 disk failure a nd sys tem can still ope r ate properly. When a disk
fails in RAID 5, the disk volume will be in “degraded mode”. There is no more data
protection at this stage. If one more disk fails, all the data will be crashed.
Therefore, you must replace a new disk immediately. Y ou can install a new disk after
turning off the serv er or ho t s w ap the new disk when t he ser v er is on. The status of
the dis k volu me wil l becom e “re buildi ng” after installing a new disk. When rebuilding
completes, your disk volume resumes to normal status.
Note: To install a disk when the server is on, make sure the disk volume is in
“degraded” mode. Or wait for two long beeps after the disk cr ash, then insert the new
disk.
RAID 6 Disk Volume
RAID 6 disk volume is ideal for important data protection.
To create a RAID 6 disk volume, a minimum of 4 har d disks are required. The total
capacity of RAID 6 disk volume = the size of the smallest c apacity disk in the array x
(no. of hard disk–2). It's recommended that you us e same brand a nd same capacity
hard drive to establish the most efficient hard drive capacity.
RAID 6 can survive 2 drives failure and system can still operate properly.
Note: To install a disk when the server is on , make sure the disk volum e is in
“degraded” mode. Or wait for two long beeps after the disk cr ash, and then insert the
new disk.
RAID 5, RAID 6 Read-only Mode
The drive configuration enters read-only mode in the following occasions:
- 2 drives are damaged in RAID 5
- 3 drives are damaged in RAID 6
The drives in the above configurations are read-only. It is re commended to re-create
new drive configuration in such case.
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5.4.2 RAID Management Tool
RAID management tool allows you to carry out capacity e xpansion, RAID migration, or
spare drive configuration with the original drive data reserved.
Expand capacity
This function enables drive capa city expansion by replacing the drives in a
configuration one by one. This option is supported for the follow ing drive
configurations:
- RAID 1 expansion
- RAID 5 expansion
- RAID 6 expansion
Add hard drive
This function enables adding new drive member to a drive configuration. It is
supported for the following drive configurations:
- RAID 5 expansion
Migrate
This function enables a drive configuration to be migrated to a different RAID
configuration. It is supported for the following drive configur a tions:
- Migrate single drive to RAID 1, 5, or 6
- Migrate RAID 1 to RAID 5 or 6
- Migrate RAID 5 to RAID 6
Configure spare drive
This function enables adding or removing RAID 5 spare drive. The options av ailable
are:
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- Add spare drive in RAID 5
- Remove spare drive in RAID 5
For detailed oper ation, plea se click the “ Descr iption” button on the mana geme nt inter face
to view the detailed operation instructions.
5.4.3 USB Disk
The VioStor supports USB disks for backup storage. Connect the USB device to the USB
port of the server, when the device is successfully detected, the details are shown on this
page.
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5.4.4 UPS
If there is UPS, you can enable UPS support. If the AC power is abnormal, the system will
shut down according to the settings. If the time has not reached and the power of the UPS
is not sufficient, the system will shut down immed iate ly to protect the server.
* It is recommended to connect UPS to one of the USB ports at the back of server.
Enable UPS Support
Check this option to enable UPS support. You can configure the time when the
system should shut down w hen AC power status is abnorma l. In general, UPS can
supply power for 5-10 minutes when AC power is dow n depending on the maximum
load and number of connected devices of the UPS.
UPS Model
Select the UPS model on the list. If your UPS is not available on the list, please
contact the distributor or the technical support of QNAP.
IP Address of UPS
If you select “APC UPS with SNMP Management”, please enter the IP address of the
UPS.
Note: It is recommended to use APC Smart-UPS 700+ APC Network Management
Card.
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5.5 User Management
The server can be accessed by multiple users. For easier management and better control
of users’ access right, you have to organize users, user groups and their access right
control.
Note: The server supports up to 32 users (including s ystem default users). Yo u can create
new users when necessary.
There are two types of users:
A. Administrators (admin)
By default, the administrator has access to system administration and cannot be
deleted. Newly created user with system administration right can be deleted.
B. User
User has monitoring right only but cannot enter administration page.
You can perform the following actions for user management:
1. Create user
2. Edit user
3. Delete user
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5.5.1 Create user
User Name
The user name cannot be pure number. It must not exceed 32 characters. It is
case-insensitive and supports double-byte characters, such as Chinese, Japanese, and
Korean except: " / \ [ ] : ; | = , + * ? < > ` '
Password
The password is case-sensitive and can be 16 characters long at maximum. It is
recommended to use a password of at least 6 characters.
Enable this user to perform system administration
Assign administration right to the user.
Camera Access Control
Enable user to monitor the camera or playback the recording.
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5.5.2 Edit User
Select a user on the list and click Edit. You can change the password, assign system
administration and camera access control. However, the user name cannot be changed.
5.5.3 Delete User
To delete a user, select a user on the list and click “Delete”.
Click “OK” to confirm.
Note: The system administrator (admin) cannot be deleted.
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5.6 Camera Settings
You can configure network camera, recording, schedule, alarm, and advanced settings.
5.6.1 Camera Configuration
Please follow the steps below to configure the network cameras.
1. Select a camera number.
2. Select a camera model.
3. Enter the camera name.
4. Enter the IP address or domain name of the camera.
5. Enter the user name and password to login the camera.
6. Select to enable recording or not.
7. Click “Apply” to save the settings.
Note:
1. For detailed supported camera list, please refer to
Appendix E.
2. All the settings will not take effect until y ou click “Apply”. When applying the changes,
recording operation will stop for a while (maximum 1 minute) and then restart.
3. Click “Search” to search for the IP cameras in the local network. Select a channel for
the camera and click “Add” to add the camera. By using the search function, the
camera model and the IP address are filled in auto matically . Click “Clos e” to clo se the
search results.
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5.6.2 Recording Settings
Select a camera on the list and configure the recording resolution, frame rate, and quality.
You can also enable manual recording. Click “Apply” to save the settings.
1. Resolution: Select the recording resolution.
2. Frame rate: Adjust the frame rate for recording. Note that the frame ra te of the
camera may be affected by the traffic of the network.
3. Quality: Select the image quality for recording. Higher quality consumes more disk
space.
4. (Option) Audio recording: To enable audio recording, click Enable audio recording
on this camera.
5. Estimated storage space for recording: The number of estimated storage space
for recording is only for reference. The actual space consumed depends on the
network environment and camera performance.
6. Manual recording: T o allow manual activat ion and deactivation of manual recording
function on monitoring page, enable this option .
Note:
1. Starting and stopping manual recording will not influent scheduled or alarm recording
tasks. They are independent processes.
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2. All the settings will not take effect until you click “Apply”. When applying changes,
recording operation will stop for a while (maximum 1 minute) and then restart.
5.6.3 Schedule Settings
You can select continuous recording or scheduled recording. The default setting is
continuous recording. To set up a recording schedule, please select a camera number on
the list. Then select the date and time and click “Add”. Click “Apply” to save the settings
for the camera or click “Apply to all cameras” to apply to settings to all the cameras. To
delete a schedul e, cl ick “Remove” on the schedule list.
Note:
1. You can add up to 15 schedules.
2. All the settings will not take effect until you click “Apply”. When applying changes,
recording operation will stop for a while (maximum 1 minute) and then restart.
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5.6.4 Alarm Settings
You can enable alarm recording of the cameras. The recording will be triggered by alarm
input of the camera or motion detected by the camera.
When you enable the option “Activate alarm recording only on selected schedule”, alarm
recording will be activa ted only whe n alarm input is trigger ed or mo tion is dete cte d within
the preset schedule. You could test the camera se tting by clicking “Test”. Click “Apply” to
save the s ettings for the camera or click “Apply to all camer as” to apply to settings t o all the
cameras.
Note: All the settings will not take effect until you click “Apply”. When applying changes,
recording operation will stop for a while (maximum 1 minute) and then restart.
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5.6.5 Advanced Settings
You can configure adv anced recording settings in this section.
Maximum period for each recording file: Configure the maximum leng t h of each
recording file (maximum 15 min).
When the ava ilable stora ge is less tha n…GB: Select the action to take when the
available storage is less than the preset level. You can select to overwrite the oldest
recordings or stop writing new recordings.
Keep alarm recordings for at least…day(s): Specify the number of days that
alarm recordings will be retained. This will prevent the recording files from being
overwritten when the free storage space is insufficient.
Remove recordings after…day(s): Enter the number of calendar days for VioStor
to keep the recording files.
Please make sure your storage capacity is enough for saving the data for the number
of calendar days you set. When recording data has reached the expiry date, expired
video files will be deleted. For example, if you set to delete recording data after 7
calendar days, on the 8th day, files recorded on the first day of each camera will be
deleted so that VioStor can start to save data of the 8th day.
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Pre/Post Alarm Recordings
Start recording video…second(s) before the event occurs : Enter the
number of seconds to start recording before an event occurs.
Stop video recording…second(s) after the event ends: Enter the number of
seconds to stop recording after an event ends.
The maximum number of seconds for the above settings is 300, i.e. 5 minutes.
Note: All the settings will not take effect until you click “Apply”. When applying change s,
recording operation will stop for a while (maximum 1 minute) and then restart.
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5.7 System Tools
System Tools enable you to optimize the system maintenance and management. You can
set ale rt no tif icat io n, r estart or shut down the server, configure hardware settings, system
update, back up/ restore/ reset settings, se t E-map and do ping test.
5.7.1 Alert Notific at i o n
Enter the e-mail address of the administrator and the IP address of the SMTP server. In
case of warning or malfunction, e.g. power outage , a driv e is unplugged, an e-mail will be
sent to the administrator automatically . Y ou can go to Event Lo gs to check the details of all
errors and warnings.
Note: It is recommended to send a test e-mail to make sure you can receive the alert
mails.
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5.7.2 Restart/ Shut Down
Follow the steps below to restart or shut down the server.
1. Go to “System Tools” > “Restart/ Shutdown”.
2. Click “Restart” to reboot the server or “Shut Down” to turn off the server.
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5.7.3 Hardware Settings
You can enable or disable the hardware functions of the server.
Enable configuration reset switch
By enabling this option, you can press the re set button for 5 seconds to reset the
administrator password and sys tem settings to default.
Note: The configuration reset switch is enabled by default. When this option is
disabled, pl eas e ma ke su re you h ave kept y ou r pa ssword safely. Otherwise, the
server cannot be reset anymore if the password is lost.
Auto power on when power resumes after power loss
When this function is enabled, the server will turn on auto matically when the power
resumes after power loss.
Enable front video backup button
VioStor supports direct copy of recording data on the server to the connected USB
device via the USB port. You can set the number of days that the video is recorded to
copy to the device.
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To use this function, please follow the steps below:
1. Set the number of days that the latest recordings should be backe d up. If 3 days
are entered, the recordings of today, yesterday and the day before yesterday will
be backed up.
2. Connect a USB storag e d evice, e.g. USB disk drive to the front USB port of
VioStor.
3. Press the Backup button on VioStor. The recording data on VioStor will start to
be copied to the USB device instantly. If the USB device is recognized, the USB
LED glo ws in blue . The USB LED w ill blink in blue when the dat a is being cop ied.
The LED will become blue again when data co py is finished. You can then safely
remove the device.
Note: Video backup function supports only USB device of 10GB storage capacity
or above.
Enable light signal alert when the free size of SATA disk is less than the value
The Status LED flashes red and green when this function is ena bled and the free space
of the SATA disk is less than the value. The range of the value is 1-51200 MB.
Enable alarm buzzer
Enable this option. The system will sound when an error occurs.
Smart Fan configuration
After enabling the smart fan, the fan rotation speed is automatically adjusted
according to the server temperature. It is recommended to enable this option. By
manually setting the fan rotation speed, the fan rotates at the defined speed
continuously.
USB 2.0
Backup Button (One Touch
Auto Video Backup)
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5.7.4 System Update
Before updating the system firmware, please make sure the product model and the
firmware version are correct. Follow the steps below to update firmware :
1. Download the release notes of the same version as the firmware from QNAP
website
http://www.qnapsecurity.com/. Read the release notes carefully to make
sure you need to upgrade the firmware.
2. Before upgrading the system firmware, back up all disk data on the server to avoid any
potential data loss during system update.
3. Click “Browse…” to select the correct firmware image. Click “Update System” to
update the firmware.
The system update may take several minutes to complete depending on the network
connection status. Please wait patiently. The system will inform you when system
update is completed.
When performing system update, please make sure the power supply is at a steady state.
Failed to do so may cause the system unable to start up.
Note: If the system is running properly, you do not need to update the firmware.
QNAP is not responsible for any forms of data loss caused by improper or illegal system
update.
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5.7.5 Backup/ Restore/ Reset Settings
To backup all the settings, including user accounts, server name and network
configuration etc., click “Backup” and select to open or save the setting file.
T o restore all settings, click “Browse” to select a previously saved setting file and click
“Restore” t o confirm.
To reset all settings to default, click “Reset”. All data on the disk(s) will be deleted.
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5.7.6 Remote Replication
You can use the remote replication feature to copy the rec ording data of the local VioStor to
a remote QNAP network attached storage (NAS, TS-509). The remote QNA P N AS i s
hereafter referred to as “the remote storage device”.
Note: Before using this function, please make sure the Microsoft networking service of the
remote storage device is enabled, and the corresponding path and user access right have
been correctly configured.
Login VioStor and enter “System Tools” > “Remote Replication”.
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Configure the backup data, remote backup server settings, and backup schedule of the
remote storage device in sequential order.
Enable remote replication (support multiple choices)
In the above example, the system only copies the alarm recording data of the latest 3 days
to the remote storage device.
Check the box “Enable remote replication” to activate this feature. The system
executes automatic backup of recording data to the remote storage device acc ording
to the settings.
When you select “Back up alarm recordings only (instead of all recordings)”, the
syste m will only copy alarm recording data to the remote storage device. If this
option is unchecked, the system will backup all recording data to the remote storage
device.
When you select “Back up the recordings of the latest…d ay(s) only” and enter the
number of days, the system will back up the latest recording data to the remote
storage device automatically acc ording to y our se ttings. If this option is unchec ke d ,
the system will copy all recording data to the remo te storage device.
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Configure your remote storage server
Note: It is recommended to execute the “Remote host testing” function to verify the
connection to the remote storage device is successful.
Configur e the remote replication s chedule
For example, to enable the system to copy recording data automatically to remote storage
device at 01:15 every Monday, please do the following:
Check the box “Replication Schedule”, select “Weekly”, enter 01 Hour: 15 minute, and
select “Monday”.
Backup Options
Select “Replication Now ” , the system backs up recording data to remote storage device
immediately.
Select “Overwrite the oldest recordings when the available storage on the remote host
is less than 4GB”; the system overwrites the oldest recording data when the free space
on the server is less than 4GB.
Select “Perform mirroring r eplica tion by deletin g extr a files on the re mote re plicat ion”,
the system syncs the recording data between VioStor and the remote storage device
and delete any extra files on the remote destination.
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When the above options are all checked, the system executes remote replication
immediately. It first judges if there are extra files on the remote location that are
different from the local source. If yes, the extra files will be removed. After that, the
system executes recording data backup and verifies if the free space of the internal
hard disk drive is less than 4GB. If the free storage capacity is larger than 4GB,
remote replication will be executed immediately. If the free storage space is less than
4GB, the system deletes the recording data of the oldest day and executes remote
replication.
The system displays the latest 10 remote replication records for you to analyze the
status and troubleshooting.
In the above example:
1. When the status is shown as “Failed (Remote access error)”: Y ou can check the re mote
storage device is running or the network settings are correct.
2. When the status is shown as “Failed (An internal error occurred)”: You can check the
hard drive status of VioStor or check the Event Logs.
Note:
The time required by VioStor to replicate data to remote storage device varies to the
network environment. If the remote replication time is too long, some recording files may
be overwritten by the system. To avoid this, it is recommended to refer to the status
messages to analyze the time needed for remote replication and adjust the replication
schedule accordingly.
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5.7.7 Hard Disk SMART
This page enables users to monitor hard driv e health, temperature, and usage status by the
hard disk S.M.A.R.T. mechanism.
Select the hard drive and you can view the following information by clicking the
corresponding buttons.
Field
Description
Summary Displays the hard drive smart summary and the latest test result.
Hard disk information Displays the hard drive details, e.g., model, serial number , drive
capacity, etc.
SMART information Displays the hard drive SMART. Any items that the values are
lower than the threshold are regarded as abnormal.
Test To perform quick or complete hard drive SMART test and display
the results.
Settings To configure temperature alarm. When the hard drive
temperature is over the preset values, the system records error
logs.
You can also configure quick and complete test schedule. The
latest test result is shown in the Summary page.
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5.7.8 E-map
You can upload an E-map to VioStor to illustrate the location of the cameras.
1. To upload an E-map, click “Browse” and select the E-map file. Then click “Upload”.
2. You can change the caption for t h e E-map and click “Apply”.
3. After uploading the E-map, click “Test” to view the map.
5.7.9 Ping Test
To test the connection to an IP address, enter the IP address and click “Test”.
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5.8 Logs & Statistics
5.8.1 System Event Logs
The server can store 10,000 recent event logs, including warning, error, and information
messages. In case of system malfunction, event logs (only in English) can be retrieved to
analyze system problems.
Click “Save” to save the logs as csv file. Click “Delete” to clear a ll logs.
5.8.2 Surveillance Logs
This page shows the surveillance logs such as camera connection, motion detection, and
camera authentication failure.
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5.8.3 On-line Users List
This page shows the information of the currently active users, e.g. the user name, IP
address, and login time.
5.8.4 Historical Users List
This page shows the information of the users who have logged in the system including the
user name, IP address, login time, and the services they have accessed etc.
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5.8.5 System Connection Logs
The logs of connections to the server via samba, FTP , AFP, HTTP , HT TPS, T elnet, and SSH are
recorded in this page.
You can select to start or stop logging. The file transfer performance can be slightly
affected by enabling the event logging.
5.8.6 System Information
This page shows the system information, e.g., CPU usage, memory, and system
temperature.
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Chapter 6. System Maintenance
This section provides a general overview on system maintenance.
6.1 Reset the Administrator Password and N etwork Settings
To reset the administrator password and network settings, press the reset button of the
server for five second s . A beep sound will be heard.
After resetting the system, you can login the server with the default user name and
password:
Default user name: admin
Password: admin
Note: To reset the system by the reset button, the option “Enable configuration reset
switch” in Hardware Settings must be activated.
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6.2 Power Outage or Abnormal Shutdown
In case of power outage or improper shutdown of the server, the server will resume to the
state before it is shut down. If your server does not function properly after restart, please
do the following:
1. If the system configuration is lost, configure the system again.
2. In the event of abnormal operation of the server, contact customer service for
technical support.
To avoid the above situations, please back up your data periodically and make sure you
have done the following:
Follow the instructions described in
Chapter 5.7.2 to restart or shut down the server.
If there is an anticipated power outage, back up all important data and turn off the
server properly until power supply is resumed.
6.3 Disk Hot Swapping (RAID Configuration)
The VioStor supports hot swapping. When a hard d isk of RAID dis k volu me fails , the failed
disk can be replaced by a new one immediately without shutting down the system, and the
recording data can be reserved. However, if the hard disks are working properly and
recording is in process, do not hot sw ap the disks to avoid damage to the disks or recording
files.
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Chapter 7. Troubleshooting
1. The monitoring screen did not display.
Please check the following:
A. Check if yo u have installed ActiveX when logging in the monitoring page. Set the
security level to “Medium” or lower in Internet Options of IE browser.
B. Mak e sure VioStor is turned on and the network is correctly connected.
C. The I P address of VioStor does not conflict with othe r devices in the same subnet.
D. Check the IP address settings of VioStor and your computer. Make sure they are
in the same subnet.
2. In the monitoring page, unable to view live video on one of the cameras.
Please check the following:
A. The IP address, name, and password entered in the camera configuration page
are correct. You can use the Test function to verify the connection.
B. When the PC and the netwo rk camer a are in the s ame subne t, while VioSto r is in
another one, you ca nnot view the mo nitoring scree n from the PC. Y ou can solve
the problems by the following methods:
Method 1: Enter the IP address of the network camera as the WAN IP in VioStor.
Method 2: Configure the router to allow internal access to the public IP address
and the mapped ports of the network cameras.
3. Recording is not working properly.
A. Make sure the hard disk tray is correctly locked in VioStor.
B. Wh en o nly o ne har d disk is ins tal led, mak e sur e the disk is ins tal led in t he tra y of
hard disk 1. Hard disk 1 should be installed on top of ha rd disk 2.
C. Check if the recording function is enabled in Camer a Configuration page ( t he
function is enabled by defa ult). Make sure the IP address, name, and password
are correct.
D. If the above items are verified to work properly while the status LED blinks in
green, the hard disk(s) may be damaged or cannot be detecte d. Please turn off
the server and install a new hard disk.
Note: If you have updated the configurations of VioStor, recording will be stopped
temporarily and restart again shortly.
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4. I cannot login the administration page.
Please check if you have the administr ator authority . Only adminis trato rs are a llowed
to login VioStor.
5. The live video is not clear or smooth sometimes.
A. The image quality may be restricted and interfered by the actual network traffic.
B. When there are multiple accesses to the camera or the VioStor server , the image
quality will be reduced. And it is recommended to have three simultaneous
connections to the monitoring page at maximum. For better recording
performance, please do not open too many IE browsers to view the live video.
C. The same camera may be shared by multiple VioStors for recording at the same
time. Please use dedicated cameras.
6. The alarm recording does not function.
A. Please login the administration page and go to Camera Settings-Alarm Settings.
Make sure alarm recording is enabled for the camera.
B. When using Panasonic BB-HCM311 cameras, the camera firmware must be
upgraded to v1.3 for alarm recording to work properly.
C. If VioStor is installed behind a router while the network camera is not, alarm
recording will not work.
D. When alarm recording is enabled, make sure you have configured the number of
days that alarm recordings will be reta ined in Camera Settings-Advanced Settings.
Otherwise, the recordings may be overwritten.
7. T he estimated storage space for recording displ ayed in Recording Setti ngs
page is different from the actual value.
This estimated value is for reference only. The actual disk space may vary according
to the image contents, network environment, and the performance of the cameras.
8. T he screen is displayed abno rmally with s trange horizontal lines w hen the
resolution of Panasonic BB-HCM381 camera is set as 640x480.
This is due to the inte rlaced scanning design of the camera. Please login the camera’s
configuration page and go to Set up->Camera->Vertical Resolution. Then configure
the setting as 240.
9. The E-map cannot be displayed correctly.
Please check the file format. VioStor sup ports E-map in JPEG only.
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10. I cannot find my VioStor in QNAP Finder.
A. Check if VioStor is turned on.
B. Check the network connection of the computer and VioStor.
C. Refresh QNAP Finder and check the IP address of VioStor. Make sure you have
turned off all firewall software on your computer.
11. The changes to the system configurations cannot take effect.
After changing the settings in administration page, click the Apply button to apply the
changes.
12. The monitoring page cannot be fully displayed in Internet Explorer.
If you are using the zooming function of Internet Explorer 7, the page may no t be
displayed properly. Please click F5 to refresh the page.
13. I cannot use the SMB, FTP, and Web File Manager of VioStor.
A. Please go to Network Settings-File Services page and check if these three
functions are enabled .
B. When VioStor is insta lled behind a router and the acces s to VioStor is outside the
router, you will not be able to use SMB and FTP services. Please refer
to
Appendix F for details.
14. The server takes too long to restart.
When the server has been restarting for more than 5 minutes, please turn off the
power and turn on the server again. If the problem pe rsists, please contact the
technical support.
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Appendix A Hard Disk Recommendation List
The following hard disk models are verified by QNAP that are compatible with VioSto r . It is
recommended to use the disk models listed here. Other hard disk models that are not
tested by QNAP may or may not work properly with VioStor. For more updated compatible
hard disk information, please visit QNAP web site at
http://www.qnapsecurity.com/.
Note: QNAP disclaims any responsibility for product damage / malfunction or data
loss/ recovery due to misuse or improper installation of hard disks in any occasions for any
reasons.
Brand
Product
Family
Model Interface RPM
Drive
size
(GB)
Buffer
Size
(MB)
Hitachi
Deskstar
7K1000
HDS721010KLA330 SATA II 7200 1000 32
Hitachi
Deskstar
7K1000
HDS721075KLA330 SATA II 7200 750 32
Hitachi
Deskstar
E7K500
HDS725050KLA360 SATA II 7200 500 16
Hitachi
Deskstar
T7K500
HDT725025VLA380 SATA II 7200 500 8
Hitachi
Deskstar
T7K500
HDT725040VLA360 SATA II 7200 400 16
Hitachi
Deskstar
T7K500
HDT725040VLA380 SATA II 7200 400 8
Hitachi
Deskstar
T7K500
HDT725032VLA360 SATA II 7200 320 16
Hitachi
Deskstar
T7K500
HDT725032VLA380 SATA II 7200 320 8
Hitachi
Deskstar
T7K500
HDT725025VLA360 SATA II 7200 250 16
Hitachi
Deskstar
T7K500
HDT725025VLA380 SATA II 7200 250 8
Hitachi
Deskstar
T7K250
HDT722525DLA380 SATA II 7200 250 8
Hitachi
Deskstar
T7K250
HDT722516DLA380 SATA II 7200 160 8
Hitachi
Deskstar
P7K500
HDP725050GLA380 SATA II 7200 500 16
Hitachi
Deskstar
P7K500
HDP725050GLA360 SATA II 7200 500 8
Hitachi
Deskstar
P7K500
HDP725040GLA380 SATA II 7200 400 16
Hitachi
Deskstar
P7K500
HDP725040GLA360 SATA II 7200 400 8
Hitachi Deskstar HDP725032GLA380 S ATA II 7200 320 16
90
P7K500
Hitachi
Deskstar
P7K500
HDP725032GLA360 SATA II 7200 320 8
Hitachi
Deskstar
P7K500
HDP725025GLA380 SATA II 7200 250 8
Seagate
Barracuda
ES
ST3750640NS SATA II 7200 750 16
Seagate
Barracuda
ES
ST3500630NS SATA II 7200 500 16
Seagate
Barracuda
ES
ST3400620NS SATA II 7200 400 16
Seagate
Barracuda
ES
ST3320620NS SATA II 7200 320 16
Seagate
Barracuda
ES
ST3250620NS SATA II 7200 250 16
Seagate
Barracuda
ES
ST3250820NS SATA II 7200 250 8
Seagate
Barracuda
ES.2
ST31000340NS SATA II 7200 1000 32
Seagate
Barracuda
ES.2
ST3750330NS SATA II 7200 750 32
Seagate
Barracuda
ES.2
ST3500320NS SATA II 7200 500 32
Seagate
Barracuda
ES.2
ST3250310NS SATA II 7200 250 32
Seagate
Barracuda
7200.11
ST31000340AS SATA II 7200 1000 32
Seagate
Barracuda
7200.11
ST3750330AS SATA II 7200 750 32
Seagate
Barracuda
7200.11
ST3750630AS SATA II 7200 750 16
Seagate
Barracuda
7200.11
ST3500320AS SATA II 7200 500 32
Seagate
Barracuda
7200.11
ST3500620AS SATA II 7200 500 16
Seagate
Barracuda
7200.11
ST3320613AS SATA II 7200 320 16
Seagate
Barracuda
7200.10
ST3250620AS SATA II 7200 250 16
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Seagate
Barracuda
7200.10
ST3250410AS SATA II 7200 250 16
Seagate
Barracuda
7200.10
ST3250310AS SATA II 7200 250 8
Seagate
Barracuda
7200.10
ST3250820AS SATA II 7200 250 8
Seagate
Barracuda
7200.10
ST3200820AS SATA II 7200 200 8
Seagate
Barracuda
7200.10
ST3160815A SATA II 7200 160 8
Seagate
Barracuda
7200.10
ST3160815AS SATA II 7200 160 2
Seagate
Barracuda
7200.10
ST3160215A SATA II 7200 160 8
Seagate
Barracuda
7200.10
ST3160215AS SATA II 7200 160 2
Seagate
Barracuda
7200.10
ST380815AS SATA II 7200 80 8
Seagate
Barracuda
7200.10
ST380215AS SATA II 7200 80 2
WD WD RE2 WD7500AYYS SATA II 7200 750 16
WD WD RE2 WD5001ABYS SATA II 7200 500 16
WD WD RE2 WD5000ABYS SATA II 7200 500 16
WD WD RE2 WD4001ABYS SATA II 7200 400 16
WD WD RE2 WD4000ABYS SATA II 7200 400 16
WD WD RE2 WD3201ABYS SATA II 7200 320 16
WD WD RE2 WD2502ABYS SATA II 7200 250 16
WD WD RE2 WD1601ABYS SATA II 7200 160 16
WD WD RE2-GP WD1000FYPS SATA II 7200 1000 16
WD WD RE2-GP WD7500AYPS SATA II 7200 750 16
WD WD RE2-GP WD5000ABPS SATA II 7200 500 16
WD
WD Caviar
Green
WD10EACS SATA II 7200 1000 16
WD
WD Caviar
Green
WD7500AACS SATA II 7200 750 16
WD
WD Caviar
Green
WD5000AACS SATA II 7200 500 16
WD WD Caviar WD7500AAKS SATA II 7200 750 16
92
SE16
WD
WD Caviar
SE16
WD6400AAKS SATA II 7200 640 16
WD
WD Caviar
SE16
WD5000AAKS SATA II 7200 500 16
WD
WD Caviar
SE16
WD4000AAKS SATA II 7200 400 16
WD
WD Caviar
SE16
WD3200AAKS SATA II 7200 320 16
WD
WD Caviar
SE16
WD2500AAKS SATA II 7200 250 16
Samsung Spinpoint F1
SAMSUNG
HD103UJ
SATA II 7200 1000 32
Samsung Spinpoint F1 SAMSUNG HD753LJ SATA I I 7200 750 32
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Appendix B LED Indication
The VioStor provides LED indicators for you to indicate system status and information
easily.
1.Status
2.HDD1
3.HDD2
4.HDD3
5.HDD4
6.HDD5
7.LAN
8.USB Status
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LED Display & System Status Overview
LED Color LED Response Description
USB Blue
Blinking every 0.5
sec
1) A USB device is being detected by any
USB port
2) Removing USB device
3) Read/ Write (only for front USB)
4) Backup to external USB/eSATA disk is
in process
ON
USB device is ready (only for front panel
USB)
OFF
Front panel USB copy complete
System
Status
Red/
Green
Green/Red
blinking
alternately, every
0.5 sec
1) HDD is f ormat ting/ sys tem is in itial izing
2) Firmware is being updated
3) RAID rebuilding
4) RAID cap acity expansion
5) RAID level migration
Red ON
1) HDD invalid
2) Volume is full
3) Volume is going to be full
4) Fan out of function
5) HDD read/write error
6) HDD bad sector
7) RAID degraded mode(read only)
8) (Hardware self-test error)
Red blinking every
0.5 sec
Degraded mode
Green blinking,
every 0.5 sec
1) System booting
2) System is not configured
3) HDD is not formatted
Green ON
System is ready
Off
All HDD in standby mode
HDD
Red/
Green
Red blinking HDD access when disk read/write error
Red ON HDD read/write error
Green blinking HDD access
Green ON HDD power on
LAN Orange
Orange always ON LAN connected
Blinking LAN Access
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Appendix C Dynamic Domain Name Registration
The VioStor supports DDNS service provided by DynDNS. You can go to DynDNS
website
http://www.dyndns.org/ to register a dynamic domain name.
Configure and activate DDNS service to enable the Internet users to access your VioStor via
this dynamic domain name. When the ISP assigns a ne w WAN IP addres s, the VioStor will
update the new address to the DynDNS server automa tically.
96
Registration Procedure
Please follow the steps below to register a dynamic domain name. This guide is for
reference only. If there are any changes, please refer to the instructions or documents on
the web site.
1. Open the browser and connect to
http://www.dyndns.com/. Click “Create Account”
to begin registration.
2. Enter the user name, email address, and password to create an account for DDNS
service. Please verify your email address to receive the confirmation message from
the server.
97
3. Select to accept the terms of service.
4. Configure the mailing lists if necessary. Then click “Create Account”.
5. When your acco unt is successfully created, a confirmation message will be sent to your
e-mail address. Please follow the instructions in the e-mail to activate your account
within 48 hours. When you have finished the confirma tion process, you can apply for
your own dynamic do main name . Please refer to the website of the DDNS provider
for more information.
98
Appendix D Product Specifications
Software Specification
Video
Display Mode 1, 4, 6, 8, 9, 10, 12,16, 20, Picture-in-Picture, Sequential mode
Recording Cameras
Number
Up to 20
Compression Format Motion JPEG/ MPEG 4 (depends on the IP camera)
Video Setting Resolution, Quality, Frame Rate
E-map Upload E-map (JPEG)
Recording
Recording Mode
Continuous, manual, sche dule, alarm, alarm reco rding schedule,
motion detection, snapshot
Buffer Storage for
Alarm Images (before
and after events)
Pre-recording: 300 sec/ Post‒recording: 300 sec (Total 600 sec/
10 min)
Recording
Performance
Up to 600 frames at D1 (720x480) or VGA (640x480)
Up to 600 frames at QVGA (320x240) or CIF (320x240)
* Real performance may vary in different environment
Megapixel Recording
High performance megapixel recording
(up to 8 megapixels)
File format AVI (can be played b y Windows Media Player)
Snapshot Yes
Playback
Playback Channel Max. 4 Ch SYNC Playback at the same time
Playback Mode
Play, pause, stop, reverse play, next/ previous frame, next/
previous video file, different speed control
Display Mode Single playback view, 4 playback views
Search Mode By date, time, alarm event
Playback
Enhancement
Full screen display, video snapshot, digital zoom, screen
recording and convert into one AVI file
Download Click to download recorded files from web page
Storage
Disk Management
Single disk, RAID 0 (Disk Striping), R
AID 1 (D isk Mir ror ing),
RAID
5, RAID 5+ Ho t spar e, RAID 6 , and JBOD (L inea r D isk
Volume)
Online RAID Capacity Expansion
99
Online RAID Level Migration
HDD S.M.A.R.T.
Bad blocks scan
Support PC-les s R AI D setup via LCD panel for the first time
installation
Services: Web File Manager, FTP, SMB/CIFS
LCD Panel
PC-less RAID configuration for the first time setup
When the system is ready, users can check or configure the
IP settings, physical disk info, volume info, system info, shut
down or reboot the NVR etc.
Network
Support
HTTP, TCP/IP , SMTP, DHCP, Static IP, DNS, DDNS, FTP , NTP, UPnP ,
Failover, Load-balancing, Multi-IP setting
Camera IP Address &
Port
Allow setting LAN/WAN IP address of each camera
Dual Gigabit LAN
Failover: In case one of the LAN network fails, the packets
sent to the NVR will be handled by the other LAN interface
Load-balancing: Link aggregation is supported to increase
the transfer speed
Multi-IP setting: The NVR can serve different network
groups in two different subnets
Utility Software QNAP Finder: Discovery and quick setup for NVR
Security
Operation System Linux-embedded, free from PC crash and virus attack
On-line Users List
Record of the users currently logged on and previously logged o n
to the NVR
Host Access Control Specify the connections to be allowed and denied to access NVR
User Management
The right to monitor and playback each camera can be separa tely
defined for each user (up to 32 users)
Alert Notification E-mail, buzzer, event logs
UPS Support APC / MGE (USB type of UPS)
Event Logs
Detailed event logs of system warning, hard disk error, network
disconnection, UPS status, and users’ networking services, and
data access
Client PC Requirement
CPU
Motion JPEG format (up to 20 channels): Pentium 4 CPU 2.8
GHz or above
100
MPEG-4 format (up to 20 channels): Dual core CPU 2.8 GHz
or above
For higher surveillance performance, please select more
advanced PC models.
Memory 1 GB or above
Operation System Microsoft® Windows® XP/ Vista(32-bit)
Web Browser Internet Expl or e r 6.0 or later
Network Interfa c e 10/100 Mbps or above
View Resolution Suggested 1024 x 768 pixels or above
Language Support
English/ Japanese/ French/ Italian/ German/ Spanish/ Rus sian/
Dutch/ Swedish/ Norwegian/ Finnish/ Danish/ Simplified
Chinese/ Traditional Chinese
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