QNAP VIOSTOR NVR, VioStor, QVR User Manual

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VIOSTOR NVR

NETWORK VIDEO RECORDER

QVR

QNAP VIOSTOR RECORDING SYSTEM

User Manual (Version: 5.0.1)

Thank you for choosing QNAP products! This user manual provides detailed instructions of using the product. Please read carefully and start to enjoy the powerful functions of the product!

 The VioStor NVR is hereafter referred to as the VioStor or the NVR.  This user manual provides the description of all the functions of the VioStor

NVR. The product you purchased may not support certain functions dedicated to specific models.

 This user manual (version 5.0.1) is applicable for the QVR version 5.0.1 only. If

the VioStor NVR is running an older firmware version, please refer to the previous versions of the user manuals.

Legal Notices

All the features, functionality, and other product specifications are subject to change without prior notice or obligation. Information contained herein is subject to change without notice.

QNAP and the QNAP logo are trademarks of QNAP Systems, Inc. All other brands and product names referred to are trademarks of their respective holders. Further, the ® or ™ symbols are not used in the text.

LIMITED WARRANTY

In no event shall the liability of QNAP Systems, Inc. (QNAP) exceed the price paid for the product from direct, indirect, special, incidental, or consequential software, or its documentation. QNAP makes no warranty or representation, expressed, implied, or statutory, with respect to its products or the contents or use of this documentation and all accompanying software, and specifically disclaims its quality, performance, merchantability, or fitness for any particular purpose. QNAP reserves the right to revise or update its products, software, or documentation without obligation to notify any individual or entity.

CAUTION

1. Back up the system periodically to avoid any potential data loss. QNAP

disclaims any responsibility of all sorts of data loss or recovery.

2. Should you return any components of the product package for refund or

maintenance, make sure they are carefully packed for shipping. Any form of damages due to improper packaging will not be compensated.

Important Notice

 Reading instructions

Read the safety warnings and user manual carefully before using this product.

 Power supply  This product can only be used with the power supply provided by the

manufacturer.

 Service

Please contact qualified technicians for any technical enquires. Do not repair this product by yourself to avoid any voltage danger and other risks caused by opening this product cover.

 Warning

To avoid fire or electric shock, do not use this product in rain or humid environments. Do not place any objects on this product.

Regulatory Notice

FCC STATEMENT

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

 Reorient or relocate the receiving antenna.  Increase the separation between the equipment and receiver.  Connect the equipment into an outlet on a circuit different from that to which

the receiver is connected.

 Consult the dealer or an experienced radio/television technician for help.

The changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment. Shielded interface cables, if any, must be used in order to comply with the emission limits.

CE NOTICE

Class B only.

Table of Contents

Table of Contents ........................................................................................................... 5

Safety Warning ............................................................................................................. 10

Chapter 1. Introduction .......................................................................................... 11

1.1 Overview .................................................................................................. 11

1.2 Hardware Illustration ............................................................................... 12

1.2.1 VS – 12164 / 12156 / 12148 / 12140U-RP Pro+ .............................. 12

1.2.2 VS – 12164 / 12156 / 12148 / 12140U-RP Pro ................................ 13

1.2.3 VS – 8148 / 8140 / 8132 / 8124U-RP Pro+ ....................................... 14

1.2.4 VS – 8148 / 8140 / 8132 / 8124U-RP Pro ......................................... 15

1.2.5 VS – 8148 / 8140 / 8132 / 8124 Pro+ ............................................... 16

1.2.6 VS – 6120 / 6116 / 6112 Pro+ .......................................................... 17

1.2.7 VS – 6020 / 6016 / 6012 Pro ............................................................ 18

1.2.8 VS – 4116 / 4112 / 4108U-RP Pro+ .................................................. 19

1.2.9 VS – 4016 / 4012 / 4008U-RP Pro .................................................... 20

1.2.10 VS – 4116 / 4112 / 4108 Pro+ ........................................................ 21

1.2.11 VS – 4016 / 4012 / 4008 Pro .......................................................... 22

1.2.12 VS – 2112 / 2108 / 2104 Pro+ ........................................................ 23

1.2.13 VS – 2012 / 2008 / 2004 Pro .......................................................... 24

Chapter 2. Install the NVR ...................................................................................... 25

2.1 Personal Computer Requirements ........................................................... 25

2.2 Browse CD-ROM ....................................................................................... 28

2.3 Hard Disk Drives Compatibility List .......................................................... 29

2.4 IP Cameras Compatibility List ................................................................... 29

2.5 Check System Status ................................................................................ 30

2.6 System Configuration ............................................................................... 33

Chapter 3. Use the NVR by Local Display ............................................................... 36

3.1 Quick Configuration ................................................................................. 39

3.2 Surveillance Settings ................................................................................ 46

3.3 Monitoring ............................................................................................... 48

3.4 Video Playback ......................................................................................... 60

3.5 Video Conversion & Export ...................................................................... 63

Chapter 4. QVR Basics and Desktop ....................................................................... 65

4.1 Introducing QVR ....................................................................................... 65

4.2 Connect to the NVR ................................................................................. 66

4.3 Using the QVR Desktop ............................................................................ 67

Chapter 5. Remote Monitoring .............................................................................. 79

5.1 Monitoring Page ....................................................................................... 80

5.1.1 Live Video Window .......................................................................... 88

5.1.2 Display Mode ................................................................................... 90

5.1.3 PTZ Camera Control Panel ............................................................... 90

5.1.4 Multi-server Monitoring .................................................................. 92

5.1.5 Monitor Settings .............................................................................. 93

5.1.6 Instant Playback ............................................................................... 96

5.1.7 Same-screen IP Camera Configurations ........................................... 97

5.1.8 Auto Cruising .................................................................................... 98

5.2 E-map ..................................................................................................... 102

5.2.1 Icons and Description .................................................................... 103

5.2.2 Add a Map Set or an E-map ........................................................... 104

5.2.3 Edit a Map Name ........................................................................... 106

5.2.4 Delete a Map Set or an E-map ....................................................... 106

5.2.5 Indicate IP Cameras on an E-map .................................................. 107

5.2.6 Enable/Disable Event Alert ............................................................ 109

5.3 Remote Monitoring from the QNAP QVR Client for Windows .............. 112

Chapter 6. Play Video Files ................................................................................... 113

6.1 Playback Page ......................................................................................... 114

6.1.1 Play Video Files from NVR .............................................................. 118

6.1.2 Intelligent Video Analytics (IVA)..................................................... 120

6.1.3 Export NVR Videos ......................................................................... 125

6.1.4 Export Video Files with Digital Watermark .................................... 127

6.1.5 Enable Recording Video Files ............................................................ 128

6.1.6 Average Time-Divided Playback ........................................................ 129

6.2 Play Video Files in the QNAP QVR Client for Windows .......................... 130

6.3 Watermark Proof ................................................................................... 131

6.4 Access the Recording Data ..................................................................... 133

6.4.1 Microsoft Networking (SMB/CIFS) ................................................. 133

6.4.2 FTP Server (FTP) ............................................................................. 133

Chapter 7. Surveillance Settings ........................................................................... 135

7.1 Camera Settings ..................................................................................... 135

7.1.1 Camera Overview ........................................................................... 135

7.1.2 Camera Configuration .................................................................... 135

User Defined Multi-stream ............................................................................................................. 143

Smart Recording ............................................................................................................................. 144

Edge Recording ............................................................................................................................... 148

7.1.3 Event Management ........................................................................ 151

Traditional Mode ............................................................................................................................ 151

Advanced Mode .............................................................................................................................. 153

7.2 System Settings ...................................................................................... 163

7.2.1 Advanced Settings .......................................................................... 163

7.2.2 Privilege Settings ............................................................................ 165

7.2.3 Protocol Management ................................................................... 166

7.3 Surveillance Logs .................................................................................... 167

7.3.1 Surveillance Logs ............................................................................ 167

7.4 Recovery Management .......................................................................... 168

7.5 License Management ............................................................................. 170

7.5.1 License Activation .......................................................................... 170

Online Activation ............................................................................................................................ 170

Offline Activation ............................................................................................................................ 172

7.5.2 License Deactivation ...................................................................... 177

Online Deactivation ........................................................................................................................ 177

Offline Deactivation ........................................................................................................................ 179

7.6 On-line Users List (Only for Upgrade from Previous Version) ................ 184

Chapter 8. Backup & Expansion ........................................................................... 185

8.1 External Backup ...................................................................................... 185

8.2 One Touch Video Backup ....................................................................... 193

8.3 Remote Replication ................................................................................ 196

8.4 Storage Expansion .................................................................................. 200

Chapter 9. Control Panel ...................................................................................... 206

9.1 System Settings ...................................................................................... 206

9.1.1 General Settings ............................................................................. 206

System Administration ..................................................................................................................... 206

Time .................................................................................................................................................. 206

9.1.2 Storage Manager ............................................................................ 207

Volume Management ........................................................................................................................ 207

RAID 0 ............................................................................................................................................. 209

2-drive models or above.................................................................................................................... 209

RAID Management ........................................................................................................................... 212

Hard Disk S.M.A.R.T ....................................................................................................................... 228

9.1.3 Network ......................................................................................... 229

TCP/IP .............................................................................................................................................. 229

DDNS Service .................................................................................................................................. 237

9.1.4 Security .......................................................................................... 238

Security Level ................................................................................................................................... 238

Certificate & Private Key.................................................................................................................. 238

9.1.5 Hardware ....................................................................................... 240

General.............................................................................................................................................. 240

Buzzer ............................................................................................................................................... 242

Smart Fan .......................................................................................................................................... 243

9.1.6 Power ............................................................................................. 244

Power Recovery ................................................................................................................................ 244

9.1.7 Notification .................................................................................... 245

SMTP Server .................................................................................................................................... 245

Alert Notification .............................................................................................................................. 246

9.1.8 Firmware Update ........................................................................... 247

Live Update ...................................................................................................................................... 247

Firmware Update .............................................................................................................................. 248

9.1.9 Backup/Restore .............................................................................. 250

Backup/Restore Settings ................................................................................................................... 250

Restore to Factory Default ................................................................................................................ 251

9.1.10 External Device ............................................................................ 252

External Storage ................................................................................................................................ 252

UPS ................................ ................................................................ ................................ ................... 259

9.1.11 System Status ............................................................................... 264

System Information........................................................................................................................... 264

Network Status.................................................................................................................................. 264

Hardware Information ....................................................................................................................... 264

Resource Monitor ............................................................................................................................. 265

9.1.12 System Logs .................................................................................. 268

Recording Statistics .......................................................................................................................... 268

System Connection Logs .................................................................................................................. 268

Online Users ..................................................................................................................................... 269

9.2 Privilege Settings .................................................................................... 271

9.3 Network Services ................................................................................... 273

9.3.1 Win ................................................................................................. 273

9.3.2 FTP .................................................................................................. 275

FTP Service ...................................................................................................................................... 275

Advanced .......................................................................................................................................... 276

Chapter 10. QNAP Applications .............................................................................. 278

10.1 myQNAPcloud Service............................................................................ 278

10.1.1 Remote Access Services ............................................................... 278

myQNAPcloud wizard ...................................................................................................................... 278

Manage and configure your myQNAPcloud account ....................................................................... 283

Access NVR services via the myQNAPcloud website ...................................................................... 287

Auto Router Configuration ............................................................................................................... 288

My DDNS ......................................................................................................................................... 290

Cloud Portal ...................................................................................................................................... 291

10.1.2 Cloud Services .............................................................................. 295

Create your own Amazon S3 account ............................................................................................... 295

Create Remote Replication Job on Amazon S3 ................................................................................ 296

10.2 File Station ............................................................................................. 302

10.3 App Center ............................................................................................. 307

Chapter 11. QNAP Surveillance Central Management (QSCM Lite) ....................... 310

11.1 Introduction ........................................................................................... 310

11.2 Install QSCM Lite to NVR Server............................................................. 310

11.2.1 App Center ................................................................................... 310

11.2.2 How to Install QSCM Lite to NVR Server ...................................... 310

Online installation ............................................................................................................................. 310

Offline installation ............................................................................................................................ 314

11.2.3 Installation Reminders and Suggestions ...................................... 318

11.3 Use QSCM Lite on NVR Client PC ........................................................... 318

11.3.1 How to use QSCM Lite on NVR client PC ..................................... 318

11.3.2 Usability Reminder and Suggestions ........................................... 322

11.3.3 QSCM Lite Client Specification ..................................................... 322

11.4 Comparison between VioStor CMS & QSCM Lite .................................. 322

Chapter 12. LCD Panel ............................................................................................ 324

Chapter 13. Troubleshooting .................................................................................. 330

Appendix A Configuration Examples ...................................................................... 333

Technical Support ....................................................................................................... 338

GNU GENERAL PUBLIC LICENSE ................................................................................. 339

Safety Warning

1. This product can operate normally in the temperature of 0ºC–40ºC and relative

humidity of 0%–90%. Please make sure the environment is well-ventilated.

2. The power cord and devices connected to this product must provide correct

supply voltage.

3. Do not place this product in direct sunlight or near chemicals. Make sure the

temperature and humidity of the environment are in optimized level.

4. Unplug the power cord and all connected cables before cleaning. Wipe this

product with a wet towel. Do not use chemical or aerosol to clean this product.

5. Do not place any objects on this product for the server's normal operation and

to avoid overheat.

6. Use the flat head screws in the product package to lock the hard disks in this

product when installing hard disks for proper operation.

7. Do not place this product near any liquid.

8. Do not place this product on any uneven surface to avoid falling off and

damage.

9. Make sure the voltage is correct in your location when using this product. If

you are not sure about the voltage, please contact the distributor or the local power supply company.

10. Do not place any object on the power cord.

11. Do not attempt to repair this product in any occasions. Improper disassembly

of the product may expose you to electric shock or other risks. For any enquiries, please contact the distributor.

12. The chassis models should only be installed in the server room and maintained

by the authorized server manager or IT administrator. The server room is locked by key or keycard access and only certified staff is allowed to enter the server room.

Warning:

 Danger of explosion if battery is incorrectly replaced. Replace only with the

same or equivalent type recommended by the manufacturer. Dispose of used batteries according to the manufacturer's instructions.

 Do NOT touch the fan inside the system to avoid serious injuries.

Chapter 1. Introduction

1.1 Overview

The QNAP VioStor NVR (hereafter referred to as the NVR or the VioStor) is the high performance network surveillance solution for network-based monitoring of IP cameras, video recording, playback, and remote data access. Up to 128 channels from multiple QNAP NVR servers can be monitored simultaneously. The NVR supports IP-based cameras and video servers from numerous brands, for more information please visit

http://www.qnapsecurity.com/pro_compatibility_camera.asp.

The NVR supports video recording in H.264, MPEG-4, MJPEG, or MxPEG video compression. The NVR offers diversified display modes and recording features, e.g. scheduled recording, alarm recording, smart recording. The NVR also supports data search by date and time, timeline, event, and intelligent video analytics (IVA), including motion detection, missing object, foreign object, out of focus, and camera occlusion. All of these functions can be configured by using your web browser.

The VioStor Pro(+) Series NVR is the world's first Linux-based NVR capable of truly PC-less quick configuration, monitoring of IP cameras on the network, and video playback via the HDMI or VGA connector. The NVR can be operated by connecting to a high-definition (HD) VGA monitor or TV, and a USB mouse, USB keyboard (optional), and a USB sound card (optional).

* The MxPEG video compression feature is not supported by VS-2008L, VS-2004L VS-1004L.

1.2 Hardware Illustration

1.2.1 VS – 12164 / 12156 / 12148 / 12140U-RP Pro+

1 Power Button 2 LED Indicators: 10 GbE, Status, LAN, eSATA (Reserved) 3 eSATA x 2 (Reserved) 4 Gigabit LAN x 4 5 USB 2.0 x 4 6 USB 3.0 x 2 7 Expansion Slot x 2 (Reserved) 8 VGA 9 Password & Network Settings Reset Button 10 Power Connector x 2

11. HDMI

1.2.2 VS – 12164 / 12156 / 12148 / 12140U-RP Pro

1. Power button

2. LED indicators: 10 GbE, Status, LAN, eSATA Select button(Reserved)

3. VGA

4. Expansion slot x 1 (reserved)

5. Gigabit LAN x 4

6. USB 3.0 x 2

7. USB 2.0 x 4

8. Password & network settings reset button

9. eSATA x 2 (reserved)

10. Power connector x 2

1.2.3 VS – 8148 / 8140 / 8132 / 8124U-RP Pro+

1. Enter Button

2. Power Button

3. Select Button

4. LED Indicators: 10 GbE, Status, LAN, eSATA (Reserved)

5. eSATA x 2 (Reserved)

6. USB 2.0 x 4

7. Gigabit LAN x 4

8. USB 3.0 x 2

9. VGA

10. Password & Network Settings Reset Button

11. Power Connector x 2

12. Expansion Slot x 2 (Reserved)

13. HDMI

1.2.4 VS – 8148 / 8140 / 8132 / 8124U-RP Pro

1. Enter button

2. Power button

3. Select button

4. LED indicators: 10 GbE, Status, LAN, eSATA(Reserved)

5. VGA

6. Expansion slot x 2 (reserved)

7. Gigabit LAN x 2

8. USB 3.0 x 2

9. USB 2.0 x 4

10. Password & network settings reset button

11. eSATA x 2 (reserved)

12. Power connector x 2

1.2.5 VS – 8148 / 8140 / 8132 / 8124 Pro+

1. USB 3.0

2. One-touch -video-backup button

3. Power button

4. Hard drive LEDs

5. Select button

6. Enter button

7. LED indicators: Status, LAN, USB, eSATA (Reserved), 10 GbE

8. Tray lock

9. Release button

10. Power connector

11. Expansion slot

12. Kensington security slot

13. VGA

14. HDMI

15. eSATA x 2 (reserved)

16. Gigabit LAN x 2

17. USB 2.0 x 4

18. USB 3.0

19. Password & network settings reset button

1.2.6 VS – 6120 / 6116 / 6112 Pro+

1. One-touch -video-backup button

2. USB 2.0

3. LED indicators: Status, LAN, USB, Power, HDD1-6

4. Power button

5. Select button

6. Enter button

7. Power connector

8. K-Lock Security Slot

9. Gigabit LAN x 2

10. Audio In/Out

11. Password & Network Settings Reset Button

12. USB 3.0 x 2

13. USB 2.0 x 4

14. HDMI

1.2.7 VS – 6020 / 6016 / 6012 Pro

1. One-touch -video-backup button

2. USB 2.0

3. LED indicators: Status, LAN, USB, eSATA(Reserved), HDD1–6

4. Power button

5. Select button

6. Enter button

7. Power connector

8. Gigabit LAN x 2

9. USB 2.0 x 4

10. eSATA x 2 (reserved)

11. VGA

12. Password & network settings reset button

13. Kensington security slot

1.2.8 VS – 4116 / 4112 / 4108U-RP Pro+

1. USB 2.0

2. One-touch -video-backup button

3. LED indicators: USB, Status, HDD1–4, LAN

4. Power button

5. Power connector

6. HDMI

7. Gigabit LAN x 2

8. USB 3.0 x 2

9. USB 2.0 x 2

10. DI/DO (reserved)

11. RS-485 (reserved)

12. Password & network settings reset button

13. Audio In/Out

14. RS-232 (reserved)

1.2.9 VS – 4016 / 4012 / 4008U-RP Pro

1. One-touch -video-backup button

2. USB 2.0

3. LED indicators: Status, LAN, USB, eSATA(Reserved), HDD1–4

4. Power button

5. Power connector

6. Gigabit LAN x 2

7. USB 2.0 x 4

8. eSATA x 2 (reserved)

9. VGA

10. Password & network settings reset button

1.2.10 VS – 4116 / 4112 / 4108 Pro+

1. One-touch -video-backup button

2. USB 2.0

3. LED indicators: Status, LAN, USB, HDD1–4

4. Power button

5. Select button

6. Enter button

7. Power connector

8. K-Lock Security Slot

9. Gigabit LAN x 2

10. Audio In/Out

11. Password & network settings reset button

12. USB 3.0 x 2

13. USB 2.0 x 4

14. HDMI

1.2.11 VS – 4016 / 4012 / 4008 Pro

1. One-touch- video-backup button

2. USB 2.0

3. LED indicators: Status, LAN, USB, eSATA(Reserved), HDD1–4

4. Power button

5. Select button

6. Enter button

7. Power connector

8. Gigabit LAN x 2

9. USB 2.0 x 4

10. eSATA x 2 (reserved)

11. VGA

12. Password & network settings reset button

13. Kensington security slot

1.2.12 VS – 2112 / 2108 / 2104 Pro+

1. One-touch -video-backup button

2. USB 3.0

3. LED Indicators: LAN, HDD1, HDD2

4. Power Button

5. Power Connector

6. Gigabit LAN x 2

7. USB 2.0 x 4

8. Password & Network Settings Reset Button

9. K-Lock Security Slot

10. Audio In/Out

11. HDMI

1.2.13 VS – 2012 / 2008 / 2004 Pro

1. One-touch -video-backup button

2. USB 2.0

3. LED indicators: HDD1, HDD2, LAN, eSATA (Reserved)

4. Power button

5. Power connector

6. Gigabit LAN x 2

7. USB 2.0 x 2

8. eSATA x 2 (reserved)

9. VGA

10. Password & network settings reset button

11. Kensington security slot

Chapter 2. Install the NVR

For the information of hardware installation, see the ‘Quick Installation Guide’ (QIG) in the product package. The QIG can also be found in the product CD-ROM or QNAP website (http://www.qnapsecurity.com).

2.1 Personal Computer Requirements

For better system performance, the computer should at least fulfill the following requirements:

No. of Channels

Format

CPU

Others

H.264/MPEG-4/ MxPEG

Dual core CPU,

2.0GHz or above

 Operation system:

Microsoft Windows 8, 7, Vista

 Memory: 4GB or

above

 Network port:

100Mbps Ethernet port or above

 Web browser: Google

Chrome

34.0.1847.116 m, Microsoft Internet Explorer 8/9/10/11 (desktop mode, 32-bit), Mozilla Firefox 28.0

 CD-ROM drive  Recommended

resolution: 1280 x 720 pixels or above

M-JPEG

Intel Pentium 4 CPU,

2.4GHz or above

H.264/MPEG-4/ MxPEG

Dual core CPU,

2.4GHz or above

M-JPEG

Intel Pentium 4 CPU,

2.8GHz or above

H.264/MPEG-4/ MxPEG

Dual core CPU,

2.8GHz or above

M-JPEG

Intel Pentium 4 CPU,

3.0GHz or above

H.264/MPEG-4/ MxPEG

Quad core CPU,

2.33GHz or above

M-JPEG

Dual core CPU,

2.4GHz or above

H.264/MPEG-4/ MxPEG

Quad core CPU,

2.6GHz or above

M-JPEG

Dual core CPU,

2.6GHz or above

H.264/MPEG-4/

Core i7 CPU 2.8GHz

MxPEG

or above

M-JPEG

Quad core CPU

2.33GHz or above

More than 48

H.264/MPEG-4/ MxPEG

Core i7 CPU 3.4GHz or above

M-JPEG

Quad core CPU

3.0GHz or above

Security Settings of the Web Browser

Please make sure the security level of the IE browser in Internet Options is set to Medium or lower.

Add your NVR’s IP address to the list of Trusted sites.

2.2 Browse CD-ROM

Run the product CD-ROM on a Windows PC to access the Quick Start Guide and user manual, and install the QNAP QVR Client, codec and software utilities Qfinder.

Browse the CD-ROM and access the following contents:

 Codec: The codec for playing AVI videos recorded by the NVR via Windows

Media Player.

 Manual: The user manuals of the NVR.  Qfinder: The setup program of QNAP Qfinder. This tool is used to discover the

NVR servers available on the local network and configure the network settings of the NVR.

 QIG: View the hardware installation instructions of the NVR.  QVR: The setup program for the QNAP QVR Client, an application to see the live

view and play videos recorded by the NVR. If you were unable to install the QNAP QVR Client when connecting to the monitoring/playback page of the NVR, install the plug-in from the CD-ROM.

 Tool: This folder contains IPP library and monitor plug-in. If you failed to install

the ActiveX plug-in when connecting to the monitoring page of the NVR by an IE browser, install the plug-in from the CD-ROM.

2.3 Hard Disk Drives Compatibility List

This product works with 2.5-inch and 3.5-inch SATA hard disk drives from popular hard disk brands. For the hard disk compatibility list, please visit

http://www.qnapsecurity.com/pro_compatibility.asp.

2.4 IP Cameras Compatibility List

For the information of supported IP camera models, please visit

http://www.qnapsecurity.com/pro_compatibility_camera.asp.

QNAP disclaims any responsibility for product damage/malfunction or data

loss/recovery due to misuse or improper installation of hard disks in any occasions for any reasons.

2.5 Check System Status

LED Display & System Status Overview

LED

Color

LED Status

Description

System Status

Red/

Green

Flashes green and red alternately every 0.5 sec

1. A hard drive on the NVR is being

formatted

2. The NVR is being initialized

3. The system firmware is being updated

4. RAID rebuilding is in process

5. Online RAID Capacity Expansion is in

process

6. Online RAID Level Migration is in

process

Red

1. A hard drive is invalid

2. The disk volume has reached its full

capacity

3. The disk volume is going to be full

4. The system fan is out of function

5. An error occurs when accessing

(read/write) the disk data

6. A bad sector is detected on the hard

drive

7. The NVR is in degraded read-only

mode (2 member drives fail in RAID 5 or 3 member drives fail in RAID 6 configuration, the disk data can still be read)

8. (Hardware self-test error)

Flashes red every 0.5 sec

The NVR is in degraded mode (one member drive fails in RAID 1, RAID 5 or two member drives fail in RAID 6 configuration)

Flashes green every 0.5 sec

1. The NVR is starting up

2. The NVR is not configured

3. A hard drive is not formatted

Green

The NVR is ready

LAN

Orange

The NVR is connected to the network

Flashes orange

The NVR is being accessed from the network

10 GbE*

Green

(Reserved)

HDD (Hard Drive)

Red/

Green

Flashes red

The hard drive data is being accessed and a read/write error occurs during the process

Red

A hard drive read/write error occurs

Flashes green

The hard drive data is being accessed

Green

The hard drive can be accessed

USB

Blue

Flashes blue every 0.5 sec

1. A USB device is detected

2. A USB device is being removed from

the NVR

3. The USB device connected to the

front USB port of the NVR is being accessed

4. The NVR data is being copied to the

external USB device

Blue

The USB device connected to the front USB port of the NVR is ready

Off

1. No USB is detected

2. The NVR has finished copying the

data to the USB device connected to the front USB port of the NVR

eSATA

Orange

Flashes

(Reserved)

*The 10 GbE network expansion function is reserved.

Buzzer (can be disabled in ‘System Settings’ > ‘Hardware’ >’Buzzer’)

Beep sound

No. of Times

Description

Short beep (0.5 sec)

1. The NVR is starting up

2. The NVR is being shut down (software

shutdown)

3. The reset button is pressed

4. The system firmware has been updated

Short beep (0.5 sec)

The NVR data cannot be copied to the external device by pressing the one-touch-auto-video-backup button.

Short beep (0.5 sec), long beep (1.5 sec)

3, every 5 min

The system fan is out of function

Long beep (1.5 sec)

1. The disk volume is going to be full

2. The disk volume has reached its full

capacity

3. The hard drives on the NVR are in

degraded mode

4. Hard disk rebuilding process starts

1. The NVR is turned off by force shutdown

(hardware shutdown)

2. The NVR has been turned on successfully

and is ready

2.6 System Configuration

Install Qfinder

1. Run the product CD, the following menu is shown. Click ‘Install Qfinder’.

2. Follow the instructions to install the Finder. Upon successful installation, run

the Finder. If the Finder is blocked by the firewall, unblock it.

3. The Finder detects the NVR servers on the local network. If the server has not

been initialized, you will be prompted to perform quick setup. Click ‘Yes’ to

continue. Note: If the NVR is not found, click ‘Refresh’ to try again.

4. Enter the administrator name and password to perform quick setup. The

default administrator name and password are as below: User name: admin Password: admin Note: Make sure all the IP cameras are configured and connected to the network.

Quick Setup

1. The quick setup page will be shown. Click ‘Manual Setup’ and follow the

instructions to finish the configuration.

2. Click ‘Apply’ to execute the quick setup.

Add IP Cameras

Please follow the steps below to add IP cameras.

1. Go to Surveillance Settings

Please login to the NVR as an administrator and click the Surveillance Settings

shortcut on the QVR desktop.

2. Go to [Camera Configuration] -> [Camera Settings].

3. Click to add an IP camera.

4. Follow the steps to add the camera.

Live View

1. Click the Monitor shortcut on the QVR desktop to go to monitoring

page.

2. If it is your first time connecting to the NVR monitoring page, you will need to

install the add-on.

3. The live video from the IP cameras configured on the NVR and the recording

status of each channel are shown.

Chapter 3. Use the NVR by Local Display

Connect a monitor or TV to the NVR via the HDMI or VGA interface to perform PC-less quick configuration, monitoring, and video playback. To use this feature, follow the steps below:

1. Make sure at least one hard drive has been installed on the NVR.

2. Connect the NVR to the network.

3. Make sure the IP cameras have been configured and connected to the network.

4. Connect an HDMI or a VGA monitor or TV (suggested video output resolution:

1920 x 1080)* to the HDMI or VGA interface of the NVR.

5. Connect a USB mouse and a USB keyboard (optional) to the USB ports of the

NVR.

6. Turn on the NVR.

*All Pro+ series support HDMI interface now.

Note: This feature is supported by the VioStor Pro(+) Series NVR only. The models include VS-12164U-RP Pro(+), VS-12156U-RP Pro(+), VS-12148U-RP Pro(+), VS-12140U-RP Pro(+), VS-8148U-RP Pro(+), VS-8140U-RP Pro(+), VS-8132U-RP Pro(+), VS-8124U-RP Pro(+), VS-8148 Pro+, VS-8140 Pro+, VS-8132 Pro+, VS-8124 Pro+, VS-6120 Pro+, VS-6116 Pro+, VS-6112 Pro+, VS-6020 Pro, VS-6016 Pro, VS-6012 Pro, VS-4116U-RP Pro+, VS-4112U-RP Pro+, VS-4108U-RP Pro+, VS-4016U-RP Pro, VS-4012U-RP Pro, VS-4008U-RP Pro, VS-4116 Pro+, VS-4112 Pro+, VS-4108 Pro+, VS-4016 Pro, VS-4012 Pro, VS-4008 Pro, VS-2112 Pro+, VS-2108 Pro+, VS-2104 Pro+, VS-2012 Pro, VS-2008 Pro, and VS-2004 Pro.

When the NVR is turned on, the login screen will be shown. Select the language. Enter the administrator name and password. If the NVR has not been configured, skip the login page and enter Quick Configuration (refer to Chapter 3.1). Default user name: admin Default password: admin

Click to select the display language. If a USB keyboard is connected, click to choose the keyboard layout. Click the keyboard icon

to enter the necessary information if a USB keyboard is not available.

The monitoring page will be shown upon successful login, refer to Chapter 3.3 for details.

3.1 Quick Configuration

If the NVR has not been configured, Quick Configuration Wizard will be shown. Follow the instructions of the wizard to complete the system setup.

1. The system information will be shown. Select the language and click ‘Next’.

2. Change the admin password or use the default password (admin).

Note: All the changes will be effective only after applying the settings in the last step.

3. Select to obtain the network settings automatically or enter the network

settings.

4. Enter the date and time settings. Select to synchronize the server time with an

Internet time server. To enter a domain name for the NTP server, make sure the DNS server has been correctly set up.

5. Select the disk configuration. Click ‘Disk Information’ to view the hard disk

drive details. Note that all the disk data will be deleted when the disk volume is initialized.

6. Configure the IP camera settings. If no IP cameras have been set, try to search

for the cameras on the local network.

A. The cameras found will be shown. Select the IP cameras and click ‘Add’ to

add the channels.

B. To manually add an IP camera or edit the camera settings, click .

C. Enter the camera settings. Click ‘Test’ to test the connection. Click

‘Remove’ to delete the camera.

D. To edit the recording settings, click next to ‘Recording Settings’.

Define the recording settings and click ‘OK’.

Digital Watermarking: Enable this option to add digital watermarks to the video files recorded to the NVR. Use the Watermark Proof utility to verify if the video files were maliciously modified. For more information, refer to Chapter 6.3.

7. Verify the settings and click ‘Next’ to initialize the server.

8. After the system has been initialized, the NVR is ready for use. Click ‘Start

Monitoring’ to enter the monitoring screen.

3.2 Surveillance Settings

To manage the surveillance settings such as administrator password, network and

time settings, click on the monitoring screen. Note that this button (option) will be shown for administrator access only.

Select the language and click the icons to configure the settings.

Icon

Description

Change the administrator password to login local display.

Change the network settings.

Change the date and time settings.

Check the disk volume information

Configure the IP camera settings.

Restart/ shut down the server.

3.3 Monitoring

Upon successful login, the monitoring screen will be shown. Monitor the IP cameras, change the display mode, enable or disable manual recording, control the PTZ cameras, and so on.

Icon

Description

Monitor: Enter the monitoring page.

Playback: Enter the playback page.

Surveillance Settings: Enter the surveillance settings page; allows admin access only.

Hide left panel: Hide the panel on the left of the monitoring page.

Show left panel: Show the panel on the left of the monitoring page.

Options: Configure the event notification settings, video window display settings, screen resolution, etc.

View video

image and IP

camera info

Camera

list

Select monitoring mode

PTZ camera control panel

CPU Status: Display system CPU usage

Hard drives Status: Display hard drive usage

About: View the server name, NVR model, and firmware version.

Logout: Logout the NVR.

Manual recording: Enable or disable recording on the IP camera. The administrator can select to enable or disable this function in ‘Camera Settings’ > ‘Recording Settings’ on the web-based administration interface.

Audio (optional): Turn on or off the audio support for the monitoring page.

Microphone (optional): Toggle microphone support for the monitoring page

Event Notification

Icon

Description

Event notification:

When the alarm recording is enabled and an event is detected, this icon will be shown. Click this icon to view the alert details. The alert sound can be turned on or off. To clear all the logs,

click ‘Clear All’.

PTZ Control Panel

The term ‘PTZ’ stands for ‘Pan/Tilt/Zoom’. If the IP camera supports PTZ, use the

control panel on the NVR to adjust the viewing angle of the IP camera. These functions are available depending on the camera models. Please consult the camera's documentation for details. Note that the digital zoom function will be disabled when the PTZ function is in use.

Icon

Description

Pan and tilt:

If the PTZ camera supports pan and tilt functions, click these buttons to pan or tilt the camera.

Preset positions:

Select the preset positions of the PTZ camera.

Zoom out/Zoom in:

If the PTZ camera supports zooming, click these buttons to zoom in or zoom out.

Digital zoom:

Select a channel and click this button to enable the digital zoom function. When enabled, click ‘+’ to zoom in or ‘-’ to zoom out.

Focus control:

Adjust the focus control of the PTZ camera.

System information: Display system time & date information

Display Mode

The NVR supports various display modes for monitoring. Click the correct icon to switch the display mode.

Icon

Description

Full screen

Single-channel mode

4-channel mode

6-channel mode

8-channel mode

9-channel mode

10-channel mode

12-channel mode

4x4, 5x4, 5x5, 6x5, 8x4, 6x6 channel mode

Select the display page number

Sequential mode. This mode can be used with other display modes.

Click to enable or disable sequential mode. Click to define the time interval of which the channels will be displayed.

Live View Screen

Upon successful configuration of the IP cameras, enter the monitoring screen to view the live video from the cameras.

If the camera supports pan and tilt functions, click the channel on the screen and adjust the viewing angle with a mouse. If zooming is supported, scroll the mouse wheel to zoom in or zoom out the video. These functions are available depending on the camera models. Please consult the camera's documentation for details.

Camera Status

The camera status is indicated by the icons shown below:

Icon

Camera Status

Scheduled or continuous recording is in process

This IP camera supports audio function

This IP camera supports PTZ function

Manual recording is enabled

The recording triggered by advanced event management (‘Camera Settings’ > ‘Alarm Settings’ > ‘Advanced Mode’) is in process

The alarm input 1 of the IP camera is triggered

The alarm input 2 of the IP camera is triggered

The alarm input 3 of the IP camera is triggered

Motion detection recording is in process

Digital zoom is enabled

Connection Message

If the NVR fails to display the video from an IP camera, a message will be shown in the channel window to indicate the status.

Message

Description

Connecting

If the IP camera is located on remote network or the Internet, it may take some time to establish a connection to the camera.

Disconnected

The NVR cannot connect to the IP camera. Please check the network connection of the computer and the availability of the IP camera. If the IP camera is installed on the Internet, open the port on the router or gateway to connect to the IP camera. Please refer to Appendix A.

No Permission

You do not have access rights to view this channel. Please login as a user with access rights or contact the system administrator.

Server Error

Check the camera settings or update the firmware of the IP camera (if any). Contact technical support if the error persists.

Please note:

1. Enabling or disabling manual recording will not affect scheduled or alarm

recording tasks. They are independent processes.

2. Right click on the IP camera channel and select the following options:

A. Full screen B. Keep aspect ratio C. Deinterlace (available on particular camera models only) D. Keep original size E. Dewarp fisheye images: for Vivotek FE8171V/ FE8172/ FE8174

http://www.vivotek.com/index.php.

Remark 2: If the selected Mount type is Wall then only Panorama (Full View) and Rectangle are supported in Dewarping mode. Remark 3: If the selected Dewarping mode is Rectangle, you can use the PTZ control panel to operate PTZ functions (excluding digital zoom).

F. Dewarp panomorph images: for the specific camera models with

panomorph lens

Before using this feature, you need to select the ‘Enable panomorph support’ option in the recording settings page. Right click on the channel

and enable the function. After that, you can select the Mount type, including wall, ceiling, and floor and then select Dewarping mode, including Perimeter mode, Quad mode, and PTZ mode. Remark 1: To see a list of camera models that support panomorph lenses, please visit http://www.qnapsecurity.com/faq_detail.asp?faq_id=718. Remark 2: This function is only available when the resolution of the video stream is higher than 640x480 on the monitoring page. Remark 3: If Dewarping mode is in PTZ mode, then in the channel, you can use the PTZ control panel or mouse (by holding down the mouse left button, and then moving the mouse or turning the mouse wheel) to change viewing angles or to zoom in/out of the screen. If the Dewarping mode is in Quad mode, the above methods can also be applied to operate PTZ functions in each divided screen.

Options

To configure advanced monitor settings, click .

The following options are listed under the ‘General’ tab.

 Event Notification:

 When ‘Enable alert for all surveillance events’ option is enabled and a

surveillance event is triggered, the alert icon will be instantly shown on the monitoring page. Click the icon to view the alert details.

 After enabling ‘Issue notification when the disk reaches maximum

operation time set below’ in System Tools -> Hard Disk SMART, you can then ‘Enable alert for disk error and warning’ to receive alarm notifications if hard drive events occur.

 System Status Notification:

 Display CPU status: will display the CPU status as seen below

 Display HDD status: will display the hard drive status as seen below

 Display Order: Click ‘Reset’ to reprioritize the monitoring channels to

default.

The following options are provided under the ‘Video’ tab.

 Highlight the video window when an event is triggered: The video window will

flash if an event is triggered.

 Display unauthorized channels: Select this option to show channels that the

user does not have the access rights to.

 Display unconfigured channels: Select this option to show unconfigured

channels.

The NVR automatically detects the resolution settings supported by the connected monitor and will use the optimum settings. To change the screen resolution, click

‘Settings’ under the ‘Screen’ tab. After configuring the resolution settings, the

monitoring screen will be shown.

If the monitor model cannot be detected, the NVR will provide resolution options of 1920x1080, 1400x1050, 1280x1024, and 1024x768.

3.4 Video Playback

The videos on the NVR can be played using the local display. To use this feature,

click on the monitoring screen. Most of the icons on the playback screen are

the same as those on the monitoring screen. Please refer to Chapter 3.2 for the icon description.

Note: The playback access rights to the IP cameras are required to play the videos. Login to the NVR as the admin and edit the playback access rights in ‘User Management’ using the web-based administration interface.

When the playback screen is shown, select a camera channel on the NVR. Next,

select the start and end time of the video and click to start searching. The

videos that match the search criteria will be played automatically.

Note: The number of days between the start and end dates must be less than or equal to 2.

Playback Settings:

Play, pause, stop, reverse play a video file, or select to play the previous or next file. When playing a video, use the scroll bar to adjust the playback speed or click on the

digital zoom icon to zoom in/out the video.

Right click on the IP camera channel to select the following options:

1. Full screen

2. Keep aspect ratio

3. Deinterlace (available on particular camera models only)

4. Keep original size

5. Dewarp fisheye images: for Vivotek FE8171V/ FE8172/ FE8174

Right click on the channel and enable the function. After that, you can select the Mount type, including wall, ceiling, and floor and then select Dewarping mode, including Panorama (Full View), Panorama (Dual View), and Rectangle. Remark 1: The camera firmware version should be v0100h or above. For the latest camera firmware, please visit http://www.vivotek.com/index.php. Remark 2: If the Mount type is Wall, only Panorama (Full View), and Rectangle are supported in Dewarping mode. Remark 3: If Dewarping mode is Rectangle, you can use the PTZ control panel to operate PTZ functions (excluding digital zoom).

6. Dewarp panomorph images: for the specific camera models with panomorph

lens Before using this feature, you need to select the ‘Enable panomorph support’ option in the recording settings page. Right click on the channel and enable the function. After that, you can select the Mount type, including wall, ceiling, and floor and then select Dewarping mode, including Perimeter mode, Quad mode, and PTZ mode. Remark 1: To discover what camera models can be installed with panomorph lenses, please visit http://www.qnapsecurity.com/faq_detail.asp?faq_id=718. Remark 2: The function is only available when the video stream resolution is higher than 640x480 on the monitoring page. Remark 3: If Dewarping mode is in PTZ mode, for the channel, you can use the PTZ control panel or mouse (by holding down the mouse left button, and then moving the mouse or turning the mouse wheel) to change viewing angles or zooming in/out the screen. If Dewarping mode is in Quad mode, the above methods can also be applied to operate PTZ functions in each divided screen.

3.5 Video Conversion & Export

The NVR supports converting video files to AVI format and saving the files to an external USB storage device.

Note:

 To use this feature, connect a USB storage device to the front USB port of the

NVR and ensure the device has been correctly formatted.

 Access rights to play the IP camera videos are required to convert the video files.

Follow the below steps to export IP camera video files from the NVR and convert the files to an AVI file.

1. Enter the playback interface of the NVR. Select a camera channel on the NVR.

Click (Convert to AVI file).

2. Select the IP camera.

3. Specify the start and end times of the video files.

4. Select the export format.

Standard AVI file: Convert recording files to standard AVI file. More time is needed to export, but no additional codecs are required.

Optimized QNAP AVI file: Convert files using an enhanced QNAP codec. Less time is needed to export, but the QNAP codec is required. QNAP Encrypted AVTI file: Protect the file with password protection and encryption

5. Enter the file name of the video file.

6. Click ‘OK’ to convert the video files to an AVI file and save them to the external

USB storage device.

Chapter 4. QVR Basics and Desktop

4.1 Introducing QVR

Built on a Linux foundation, the QVR 5.0, QNAP VioStor Recording system has been designed around an optimized kernel to deliver high-performance services satisfying your needs in live view, recording, playback and more.

The intuitive, multi-window and multi-tasking QVR 5.0 GUI makes it incredibly easy to manage your VioStor NVR, utilize its rich surveillance applications, and install a rich set of applications in the App Center on demand to expand your VioStor NVR experience.

QNAP VioStor NVR has many professional features for remote monitoring, recording, and surveillance tasks under diverse environments but also functions with great simplicity. The QNAP VioStor NVR allows users to choose suitable network cameras for various situations. Businesses can enjoy high flexibility in deploying their ideal surveillance solutions with the broad-ranged offerings of compatible IP cameras. QNAP VioStor NVR also offers:

 An intuitive GUI with multi-window, multi-tasking , and multi-application

support

 Real-time monitoring and recording (video/audio) from multiple IP cameras  Cross platform surveillance center  Multi-server monitoring (up to 128 channels)  Interactive control buttons  Instant playback  Same-screen IP camera configurations  Playback and speed control with shuttle bar  Preview videos with thumbnails  Intelligent video analytics (IVA)  Digital watermarking  Live monitoring, playback on Android and iOS mobile devices with VMobile  Advanced event management  Real-time SMS and email alert  Install-on-demand applications via the App Center

4.2 Connect to the NVR

Follow the below steps to connect to the monitoring page of the NVR.

1. Run the Qfinder. Double click the name of the NVR, or enter the IP address of

the server in your web browser to connect to the monitoring page.

2. Enter the user name and password to login the NVR.

Default user name: admin Default password: admin

3. To view the live video in your web browser, please add the NVR IP address to

your list of trusted sites. When accessing the NVR via Internet Explorer, you will be prompted to install the ActiveX add-on.

4. To view the live video with Google Chrome, Mozilla Firefox or by using the QNAP

QVR Client on Windows PC, please visit

http://www.qnapsecurity.com/download.asp to download and install the QNAP

QVR Client for Windows first.

5. To view the live video on Mac, please visit

http://www.qnapsecurity.com/download.asp to download and install the QNAP

QVR Client for Mac.

4.3 Using the QVR Desktop

After you finish the basic NVR setup and login to the NVR, the following desktop will appear. Each main desktop feature is introduced in the following sections.

Toolbar

Main Menu

Click to show the Main Menu. It includes three parts: 1) QNAP applications; 2)

system features and settings. Items under “APPLICATIONS” are developed by QNAP to enhance your NVR experience. Items under “SYSTEMS” are key system features

designed to manage or optimize your NVR. These applications can add functionalities to the NVR (for their introduction, please refer to their description at the App Center.) Click the icon from the menu to launch the selected application.

Show Desktop

Click to minimize or restore all open windows and

Main Menu

Show Desktop

Go to Monitoring Page

Go to Playback Page

Toolbar

Notification

Personal Settings

Desktop Area

Next Desktop

Dashboard

show the desktop. Monitor page

Click to enter monitor page

Playback page

Click to enter playback page

Background Task

Click to review and control all tasks running in the background (such as HDD

SMART scanning.)

External Devices

Click to list all external devices that are connected to the NVR via its USB ports.

Click the device listed to open the File Station for that device. Click the “External

Device” header to open the External Device page for relevant settings and operations

(for details on the File Station, please refer to the chapter on File Station.) Click

to eject the external device.

Notification and Alerts

Click to check for recent system errors and warning notifications. Click “Clear

All” to clear all entries from the list. To review all the historical event notifications, click the “Event Notifications” header to open the System Logs. For more details

regarding System Logs, please refer to the chapter on System Logs.

Personal Setting

Admin Control: Click to customize your user specific settings, change your

user password, restart/shut down the NVR or log out your user account.

1. Options ( ):

A. Profile: Specify your user email address.

B. Wallpaper: Change the default wallpaper or upload your own wallpaper.

C. Change Password: Change your login password.

D. Miscellaneous:

 Warn me when leaving QVR: Check this option, and users will be

prompted for confirmation each time they leave the QVR Desktop

(such as clicking the back icon ( ) in the browser or

close the browser ( ). It is recommended to check this option.

 Reopen windows when logging back into QVR: Check this option, and

all the current desktop settings (such as the “windows opened before your logout”) will be kept after you login the NVR the next time.

 Show the desktop switching button: Check this option to hide the next

desktop button ( ) and last desktop button ( ) and only

display them when you move your mouse cursor close to the buttons.

 Show the Dashboard button: If you would like to hide the Dashboard

button ( ) at the bottom right side of the NVR Desktop, uncheck this option.

 Show the NVR time on the desktop: If you prefer not to show the NVR

time at bottom left side of the desktop, uncheck this option.

 Change Password: Click to change your

2. Restart: Click to restart your NVR.

3. Shutdown: Click to shut down your NVR.

4. Logout: Click to log yourself out.

5. About: Click to check the NVR model details

including, firmware version, HDDs already installed and available (empty) bays.

Click and enter a feature-specific keyword in the search box to search for the

desired function and its corresponding online help. Click the result in the search box to launch the function or open its online QVR help.

Online Resource

Click to display a list of online references, including the Quick Start Guide, QVR

Help, Tutorials, and QNAP Forum. Customer Service is available here.

Language

Click to choose your preferred language for the UI.

Desktop Preferences

Click to choose the application icon displaying style and select your preferred

application opening mode on the desktop. Application icons can be switched

between small thumbnails ( ) and detailed thumbnails

( ) and applications can be opened in the tab mode or the

window mode.

For the tab mode, the window will be opened to fit the entire NVR Desktop and only one application window can be displayed at once, while in the window mode, the application window can be resized and reshaped to a desirable style. Please note: if you login the NVR using a mobile device, only the tab mode is available.

Desktop Area

You can remove or arrange all applications on the desktop, or drag one application

icon over the top of another to put them in the same folder ( ).

Next Desktop and Last Desktop

Click the next desktop button ( ) (right side of the current desktop) or the last

desktop button ( ) (left side of the current desktop) to switch between desktops.

The position of the desktop is indicated by the three dots at bottom of the desktop

( ).

Dashboard

All important system and HDD statistics can be reviewed on the QVR Dashboard.

 System Health: The status of the NVR system is indicated in this section. Click

the header to open the “System Status” page.

 HDD Health: The status of the HDDs currently installed in the NVR will be shown

in here. X1 means that only one HDD is currently installed in the NVR. For multiple HDDs installed in the NVR, the status indicated is only for the HDD with the worst condition. Click the “HDD Health” header to open the “HDD SMART” page in Storage Manager to review the status of each HDD. For details on the Storage Manager, please refer to the chapter on Storage Manager. Click the icon to switch between the “HDD Summary” page and the HDD status indicator. Please note that the color of the HDD symbol will change based on HDD health.

 Resource Monitor: The CPU, RAM and bandwidth usage is displayed here. Click

the “Resource Monitor” header to open the corresponding page in System

Status for details. Please note: if the port trunking feature is activated, the bandwidth statistics are the combined usage of all NICs.

 Storage: The shared folder (top five largest folders), volume and storage

statistics are summarized here. Click the “Storage” header to open the corresponding page in System Status for details.

 Hardware: The system and HDD temperatures, fan speeds and hardware usages

are summarized here. Please note: statistics listed here vary based on the NVR

model purchased. Click the “Hardware” header to open the corresponding page in “System Status” for details.

 Online Users: All users currently connected to the NVR are listed here. To

disconnect or block a user or IP, right click the user and choose the desired

actions. Click the “Online Users” header to open the corresponding page in “System Logs” for details.

 Scheduled Tasks: Tasks scheduled are listed here. Click the task dropdown list to

list only the chosen category and the time drop down list to specify the time range for tasks to be listed.

Slide-in window: System-related news will be displayed on the window at bottom right side of the desktop. Click the update to check the relevant details.

Tip:

 All widgets within the Dashboard can be dragged onto the desktop for

monitoring specific details.

 The Dashboard will be presented differently on different screen resolutions.  The color of the Dashboard button will change based on the status of system

health for quick recognition ( ).

Chapter 5. Remote Monitoring

Use Google Chrome, Mozilla Firefox, or Microsoft Internet Explorer and QNAP QVR Client to monitor the IP cameras of the NVR.

Note: QNAP QVR Client is a client application developed by QNAP Systems, inc., used to locally or remotely access QNAP NVR servers for performing video monitoring and playback functions. Users can find and download this application under the ‘Utility’ section of the QNAP Security website at

http://www.qnapsecurity.com/download.asp.

Important Notice:

1. Before using the NVR, install the hard disks in the server correctly and finish the

disk formatting and configuration. Otherwise, the server will not function properly.

2. If your Windows OS is Windows Vista, Windows 7 or above, it is suggested to

turn off UAC (User Account Control) for full surveillance functions. Please refer to http://www.qnapsecurity.com/faq_detail.asp?faq_id=503.

5.1 Monitoring Page

Upon successfully logging in, click on the QVR desktop to go to the monitoring page. Select the display language. Start to configure the system settings and use

the monitoring and recording functions of the server.

The following table consists of the icons and their descriptions in the monitoring page.

Icon

Description

QVR Desktop:

Return to the QVR desktop.

Monitor:

Enter the monitoring page. The administrator can grant access rights to the users to see the live view.

Playback:

Enter the video playback page. The administrator can grant access rights to the users to play back the videos.

Event notification:

When the alarm recording is enabled and an event is detected, this icon will be shown. Click this icon to view the alert details.

Dual-display mode:

The NVR supports dual-display mode. (This function can only be used when the computer or the host is connected to multiple monitors.)

Server list:

Up to 128 channels from multiple QNAP NVR servers can be monitored.

E-map:

Upload E-map(s) and indicate the locations of the IP cameras. The administrators are allowed to edit and view the E-map(s). Other users can only view the E-map(s).

Options:

Configure the advanced settings of the monitoring page. Specify the source of the video/audio stream, event notification, and snapshot folder.

Note:

 Click the event notification icon to view the event details, enable or disable the

alert sound or clear the event logs.

Interactive Control Buttons

Whenever you move the mouse cursor over a camera channel, the supported function buttons of the camera will show up for quick access.

Icon

Description

Manual recording (Note 1):

Enable or disable manual recording on the selected channel. The administrator can enable or disable this option on the surveillance settings page.

Snapshot (Note 2):

Take a snapshot on the selected channel. When the picture is shown, right click on it to save it to the computer.

Audio (optional):

Turn on/off the audio support for the monitoring page. For more information about the compatibility of this feature, please visit

http://nvr.qnapsecurity.com/n/en/product_z_g_qvr/cat_intro.php?hf=ol d

Two-way audio (optional):

Turn on/off the two-way audio support for the monitoring page. For more information about the compatibility of this feature, please visit

http://nvr.qnapsecurity.com/n/en/product_z_g_qvr/cat_intro.php?hf=ol d

Please note: the two-way audio function is currently only supported by the latest version of Internet Explorer.

Dewarp fisheye images:

For specific fisheye cameras (Note 3) and the specific camera models with panomorph lens (Note 4), you can enable/ disable the dewarping function. After enabling the function, you can then select mount type, dewarping mode.

PTZ mode:

1. Click & Go: Click on the camera screen at any point to align the

center of the screen using this point as the target.

2. PTZ: Pan/Tilt/Zoom camera control.

3. Auto cruising: This feature is used to configure the PTZ cameras to

cruise according to the preset positions and the staying time set for

each preset position.

4. Enable live tracking: Available on Panasonic NS202(A) cameras.

5. Disable live tracking: Available on Panasonic NS202(A) cameras.

Preset position: Select the preset positions of PTZ cameras.

Digital zoom (Note 5):

Enable/disable digital zoom.

Instant playback:

On the Live-view page, whenever you want to look back to check suspicious events of a camera channel you just missed, just hit ‘Instant

Playback’ button to bring up the window to review recent feeds. While you don’t have to switch to the playback page to do so, you can still have

full live views of other channels simultaneously.

Same-screen IP camera configurations:

On the Live-view page, you can directly configure an IP camera’s recording schedules when needed without leaving the Live-view page,

maintaining seamless monitoring so you won’t miss any suspicious

events.

Camera information:

1. Properties (Note 6): Configure other monitoring options.

2. Locate in E-map: Highlight camera icon on E-map.

3. Connect to camera homepage.

Note:

1. Enabling or disabling the manual recording feature will not affect the scheduled

or alarm recording.

2. By default, the snapshots are saved in ‘My Documents’ or ‘Documents’>

‘Snapshots’ on Windows. If the snapshot time is inconsistent with the actual time that the snapshot is taken, it is caused by the network environment but not a system error.

3. Applied to specific fisheye cameras: Vivotek FE8171V/ FE8172/FE8173/ FE8174

After enabling the feature, you can select Mount type, including wall, ceiling, and floor and then select Dewarping mode, including Panorama (Full View), Panorama (Dual View), and Rectangle.

Remark 1: If the Mount type is Wall, only Panorama (Full View), and Rectangle

are supported in Dewarping mode. Remark 2: If Dewarping mode is Rectangle, you can use PTZ control panel to operate PTZ functions, excluding digital zoom.

4. Applied to specific camera models with panomorph lens

Before using this feature, you need to select the ‘Enable panomorph support’ option in the camera configuration page. After enabling the feature, you can select Mount type, including wall, ceiling, and floor and then select Dewarping mode, including Perimeter mode, Quad mode, and PTZ mode. Remark 1: To know the camera models that can be installed with panomorph lens, please visit http://www.qnapsecurity.com/faq_detail.asp?faq_id=718. Remark 2: The function is only available when the resolution of the video stream is higher than 640x480 on the monitoring page. Remark 3: If Dewarping mode is PTZ mode, for the channel, you can use PTZ control panel or mouse (by clicking and holding down the mouse left button, and then moving the mouse or turning the mouse wheel) to change viewing angles or zooming in/out the screen. If Dewarping mode is Quad mode, the above methods can also be applied to operate PTZ functions in each divided screen.

5. When the digital zoom function is enabled on multiple IP cameras, the zooming

function will be affected if the computer performance is not high enough.

6. Properties

A. Streaming:

I. Use custom settings

i. Always stream from the server: Select this option to stream the

audio and video data from the NVR. If the computer cannot connect to the IP cameras, select this option to allow the NVR to stream the data. No extra port forwarding is required; however,

the performance of the NVR may be affected.

II. Always stream from the network camera: If the NVR and the IP

cameras are connected to the same local network, select this option to stream the video data from the IP cameras. If the NVR, the IP cameras, and the PC are located behind a router, virtual server, or firewall, configure port forwarding on the IP cameras to use certain ports.

III. Show stream information

Show video codec, frame rate, bit rate, current recording days and current recording size of this channel.

B. OSD Settings: Specify the font color of the text on the channels.

C. Display Mode:

I. Fit image to window: Select this option to fit an image to the browser

window. Specify to keep the aspect ratio or not when resizing an image.

II. Display image in original size: Select this option to display an image in

its original size if it is smaller than the browser window. You can also specify how an image will be resized if it is larger than the browser window.

i. Shrink image to fit window, maintaining aspect ratio

ii. Shrink image by 1/2, 1/4, 1/8… and so on to fit window

D. Video Processing: Turn on ‘Deinterlace’ when there are interlaced lines on

the video.

E. Video Resolution: Specify to adjust the resolution automatically or use a

fixed resolution. To adjust the resolution automatically, the NVR will select the resolution setting* which best fits the size of your web browser

window. Note that ‘Stream from network camera’ will not be available if

the IP camera does not support streaming from camera or video resolution configuration. Both options will not be available if the IP camera does not support multiple streams.

*If an IP camera supports different resolution settings, the NVR will select the smallest resolution larger than (or equal to) the size of the browser window. If all the supported resolution settings of an IP camera are smaller than the browser window, the largest resolution will be selected.

F. Let me choose other cameras to apply the same settings: Select this option

to apply the changes to other IP cameras. Note that some settings may not be applied if the IP camera does not support the features, such as streaming from camera or video resolution configuration.

5.1.1 Live Video Window

The live videos of the IP cameras configured on the NVR are shown on the monitoring page. Click the channel window to use the features supported by the IP camera, e.g. digital zoom or pan/tilt/zoom.

Camera Status

The camera status is indicated by the icons shown below:

Icon

Camera Status

The NVR and IP camera are connected.

The NVR is trying to establish connection to the IP camera.

The NVR cannot connect to the IP camera.

The configured action triggered by alarm event is in process

Alarm settings are configured, but not in process

Scheduled or continuous recording is in process

Schedule recording is enabled, but not in process

Manual recording is enabled

Manual recording is not in process

This IP camera supports audio functions

This IP camera supports PT function with continuous PT

This IP camera supports PT function without continuous PT

The alarm input 1 of the IP camera has been triggered

The alarm input 2 of the IP camera has been triggered

The alarm input 3 of the IP camera has been triggered

A moving object has been detected

Digital zoom is enabled

Connection Message

When the NVR fails to display the video of an IP camera, a message will be shown in the channel window to indicate the status.

Message

Description

No Permission

No access right to view the monitoring channel. Please login as an authorized user or contact the system administrator.

Server Error

Please check the camera settings or update the firmware of the IP camera (if any). Contact the technical support if the error persists.

5.1.2 Display Mode

The NVR supports different display modes for viewing the monitoring channels.

*You can configure the sequential interval in the sequential mode settings.

5.1.3 PTZ Camera Control Panel

The term ‘PTZ’ stands for ‘Pan/Tilt/Zoom’. If an IP camera supports the PTZ feature, use the control panel on the NVR to adjust the viewing angle of the IP camera. These functions are available depending on the camera models. Please refer to the user manual of the IP cameras for more information. Note that the digital zoom function will be disabled when the PTZ function is in use.

QVR 5.0 and above hides the PTZ control panel by default. You can enable the PTZ control panel in the options on the monitoring page. Note: When you enable multi-display mode and the live view window is too small to show interactive control buttons, please enable PTZ control panel to control the camera.

Single

channel

4-channel

mode

8-channel

mode

10-channel

mode

12-channel

mode

9-channel

mode

6-channel

mode

Sequential

mode

Multi-channel

mode

Page

number

Sequential mode

settings*

Adjust PT angle of

the camera

Select and configure PTZ

camera preset positions

Focus control of the

PTZ camera

Digital zoom

Zoom in

Zoom out

Icon

Description

Digital zoom:

Select a channel and click this button to enable the digital zoom function. This function can also be enabled by right clicking

the display window of the PTZ camera. Press button

to zoom in or button to zoom out. You can also use the mouse wheel to operate the digital zoom function.

Zoom out/zoom in：

If the PTZ camera supports optical zoom, you can press

to optically zoom out or button to optically zoom in.

When digital zoom function is enabled, you can press

to digitally zoom out or button to digitally zoom in.

Select and configure PTZ camera preset positions:

Select and view the preset positions of the IP camera from the list. For some camera models, you can configure PTZ camera preset positions on the monitoring page. For more information about the compatibility of PTZ cameras for preset positions configuration, please visit http://nvr.qnapsecurity.com/n/en/product_z_g_qvr/cat_intro.p

hp?hf=old. For other PTZ camera models please refer to the

user manual of the IP camera.

5.1.4 Multi-server Monitoring

Follow the steps below to use the multi-server monitoring feature of the NVR.

1. Click ‘Server List’ on the monitoring page.

A. Click ‘Auto Detect’ to search for the NVR on the LAN and add the server to

the server list.

B. Click ‘Add’ to add the NVR to the server list.

2. Up to 128 channels from multiple NVR servers can be added for monitoring.

5.1.5 Monitor Settings

To configure advanced monitor settings, click .

The following options are provided under the ‘General’ tab.

 Event Notification:

 When ‘Enable alert for all surveillance events’ option is enabled and a

surveillance event is triggered, the alert icon will be shown on the monitoring page instantly. Click the icon to view the alert details.

 After enabling ‘Issue notification when the disk reaches maximum

operation time set below’ in System Tools -> Hard Disk SMART, you can then ‘Enable alert for disk error and warning’ to receive alarm notifications when hard drive events occur.

 Display Order: Click ‘Reset’ to reprioritize the monitoring channels to the

default order.

 PTZ Control Panel: Select to show or hide the PTZ control panel.

The following options are provided under the ‘Video’ tab.

 Streaming

 Stream from the server: If the IP camera cannot be connected from the

computer, select this option and the video will be streamed from the NVR. This option does not require extra port mapping configuration; but may influence the performance of the NVR.

 Stream from IP camera: If the NVR and the IP cameras are located on the

same LAN, select this option to stream the video from the IP camera. Note that the port forwarding settings on the IP cameras must be configured if the NVR, IP cameras, and the computer are located behind a router, a virtual server, or a firewall.

 Video Windows

 Highlight the video window when an event is triggered: The video window

will flash if an event is triggered.

 Display unauthorized channels: Select this option to show the channels

that the user does not have the access right to monitor.

 Display unconfigured channels: Select this option to show the channels

that have not been configured.

The following options are provided under the ‘Snapshot’ tab.

 Snapshot

 Specify the location where the snapshots are saved and the image format

(JPEG, BMP or TIFF).

 Show timestamp and camera name: Show the timestamp and the camera

name on the snapshot.

 Save the snapshot as it is displayed: Select this option to save the snapshot

as it is displayed on the window. Otherwise, the snapshot will be saved in its original size.

5.1.6 Instant Playback

On the Live-view page, whenever you want to look back to check suspicious events of

a camera channel you just missed, just hit the ‘Instant Playback’ button to bring up the window to review recent feeds. While you don’t have to switch to the playback

page to do so, you can still have full live views of other channels simultaneously.

1. Please wait a moment for the system to process your request (depends on

available network bandwidth).

2. Reverse play is used by default. When playing to the event time, you can drag

the playback control button (gray part) to the right to change to normal playback.

3. You can double click on a specific time on the timeline to change the playback

time. Note: The range of searchable time is 24 hours.

5.1.7 Same-screen IP Camera Configurations

On the Live-view page, you can directly configure IP camera settings when needed without leaving the Live-view page, maintaining seamless s monitoring so you won’t miss any suspicious events.

1. Please wait a moment for the system to process your request (depends on

available network bandwidth).

2. You can modify camera, recording and schedule settings. The settings will come

into effect after clicking ‘Apply.’

5.1.8 Auto Cruising

The auto cruising feature of the NVR is used to configure the PTZ cameras to cruise according to the preset positions and the staying time set for each preset position.

To use the auto cruising feature, follow the steps below.

1. On the monitoring page of the NVR, click and select ‘Connect to

camera homepage’ to go to the configuration page of the PTZ camera.

2. Set the preset positions on the PTZ camera.

3. Return to the monitoring page of the NVR. Click to select ‘Auto

Cruising’ > ‘Configure’.

4. Click the number buttons to view the preset positions of the PTZ camera.

When this button is clicked, the name of the corresponding preset position is shown on the ‘Preset Name’ drop-down menu.

5. Add: To add a setting for auto cruising, select the ‘Preset Name’ from the

drop-down menu and enter the staying time (interval, in seconds). Click ‘Add’.

6. Update: To change a setting on the list, highlight the selection. Select another

preset position from the drop-down menu and/or change the staying time (interval). Click ‘Update’.

100

7. Delete: To delete a setting, highlight a selection on the list and click ‘Delete’.

To delete more than one setting, press and hold the Ctrl key and select the settings. Then click ‘Delete’.

8. After configuring the auto cruising settings, select the option ‘Enable auto

cruising’ and click ‘OK’. The NVR will start auto cruising according to the settings.

9. Auto cruising supports ‘snapshot’

QNAP VIOSTOR NVR, VioStor, QVR User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual