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TVS-872XU-RP
User Manual
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Qnap TVS-872XU-RP, TVS-1272XU-RP, TVS-872XU User Manual

TVS-x72XU
TVS-872XU
TVS-872XU-RP
TVS-1272XU-RP
User Guide
Document Version: 2 14/02/2019
TVS-x72XU User Guide

Contents

1. Preface
2. Product Overview
About the TVS-x72XU.................................................................................................................................. 4
Hardware Specifications............................................................................................................................... 4
Package Contents........................................................................................................................................ 7
Components................................................................................................................................................. 7
Front Panel...............................................................................................................................................7
Rear Panel................................................................................................................................................8
System Board.........................................................................................................................................10
Drive Numbering.....................................................................................................................................11
Installation Requirements............................................................................................................................11
Setting up the NAS..................................................................................................................................... 12
3. Installation and Configuration
Drive Installation.....................................................................................................................................13
Expansion Unit Installation..................................................................................................................... 16
Hot-swapping Redundant Power Supply Units.......................................................................................18
Removing Expansion Cards...................................................................................................................20
Installing Expansion Cards.....................................................................................................................23
Rail Kits.................................................................................................................................................. 28
Replacing Memory Modules...................................................................................................................29
Installing QTS Using Qfinder Pro........................................................................................................... 34
Installing QTS Using the Cloud Key....................................................................................................... 35
4. Basic Operations
5. Troubleshooting
Forcing Qfinder Pro or myQNAPcloud to Locate the NAS......................................................................... 41
Hot-swapping Failed Drives........................................................................................................................41
Support and Other Resources.................................................................................................................... 41
6. Glossary
CloudKey.................................................................................................................................................... 43
CloudLink....................................................................................................................................................43
myQNAPcloud............................................................................................................................................ 43
myQNAPcloud ID........................................................................................................................................43
Qfinder Pro................................................................................................................................................. 43
QTS.............................................................................................................................................................43
7. Notices
1
2
TVS-x72XU User Guide

1. Preface

About This Guide

This guide provides information on the QNAP TVS-x72XU NAS and step-by-step instructions on installing the hardware. It also provides instructions on basic operations and troubleshooting information.

Audience

This document is intended for consumers and storage administrators. This guide assumes that the user has a basic understanding of storage and backup concepts.

Document Conventions

Symbol Description
Notes provide default configuration settings and other supplementary information.
Important notes provide information on required configuration settings and other critical information.
Tips provide recommendations or alternative methods of performing tasks or configuring settings.
Warnings provide information that, when ignored, may result in potential loss, injury, or even death.
Preface 3
TVS-x72XU User Guide

2. Product Overview

This chapter provides basic information about the QNAP TVS-x72XU NAS.

About the TVS-x72XU

Powered by an Intel® Core™ i3-8100 processor, the TVS-x72XU is an enterprise-class series NAS. The series supports different disk storage configurations to better meet your virtualization and data storage needs. It also features four Long-DIMM memory slots, scaling up to 64GB of memory, several expansion card slots, and various input/output (I/O) ports for better scalability and flexbility.

Hardware Specifications

Warning
If your QNAP product has hardware defects, return the product to QNAP or a QNAP­authorized service center for maintenance or replacement. Any attempt to repair or perform maintenance procedures on the product by you or an unauthorized third-party invalidates the warranty. QNAP is not responsible for any damage or data loss caused by unauthorized modifications and installation of unsupported third-party applications. For details, see the QNAP Warranty Terms and Conditions.
Ordering P/N CPU Memory Power supply
TVS-872XU-I3-4G
TVS-872XU-RP-I3-4G
TVS-1272XU-RP-I3-4G
Component
Processor
CPU Intel® Core™ i3-8100 Intel® Core™ i3-8100
Frequency 4-core 3.6 GHz 4-core 3.6 GHz
Architecture x86 64-bit
Encryption engine AES-256
Memory
Pre-installed memory 4 GB RAM: 1 x 4 GB DDR4
Memory slots 4 x Long-DIMM DDR4
Intel® Core™ i3-8100
Intel® Core™ i3-8100
Intel® Core™ i3-8100
TVS-872XU
TVS-872XU-RP
Important
Use only QNAP memory modules to maintain system performance and stability. For NAS devices with more than one memory slot, use QNAP modules with identical specifications. Using unsupported modules may degrade performance, cause errors, or prevent the operating system from starting.
4 GB Single
4 GB Redundant
4 GB Redundant
TVS-1272XU-RP
Maximum memory 64 GB RAM: 4 x 16 GB
Flash memory 4 GB (dual boot OS protection)
Storage
Product Overview 4
TVS-x72XU User Guide
Component
TVS-872XU
TVS-872XU-RP
TVS-1272XU-RP
Drive bays 8 x 3.5-inch SATA 6 Gbps bays 12 x 3.5-inch SATA 6 Gbps bays
Drive compatibility • 3.5-inch SATA hard disk drives
• 2.5-inch SATA hard disk drives
• 2.5-inch SATA solid-state drives
Important
2.5-inch drive trays only support drives with a maximum height of 9.5 mm.
Network
10 Gigabit Ethernet ports 2 x 10 GbE SFP+ SmartNIC
Gigabit Ethernet ports 4 x GbE RJ45
External I/O Ports & Expansion Slots
PCIe slots • 1 x PCIe 2.0 (x4)
• 1 x PCIe 3.0 (x8)
• 2 x PCIe 3.0 (x4)
Note
A dual-port 10 GbE SFP+ network expansion card is pre-installed on PCIe
3.0 slot 4.
• 1 x PCIe 2.0 (x4)
• 1 x PCIe 3.0 (x8)
• 2 x PCIe 3.0 (x4)
Note
A dual-port 10 GbE SFP+ network expansion card is pre-installed on PCIe
3.0 slot 4.
Tip
For the list of compatible expansion cards, go to
https://www.qnap.com/compatibility.
USB ports • 2 x USB 3.1 Gen2 (10Gbps) 5V/3A Type-C
• 4 x USB 3.1 Gen2 (10Gbps) 5V/1A Type-A
HDMI ports 1 x HDMI 2.0 (up to 3840 x 2160 resolution at 60 Hz)
Interface
Buttons • Power
• Reset
Dimensions
Form factor 2U Rackmount 2U Rackmount
Dimensions (H x W x D) 88.3 x 482 x 562 mm
(3.47 x 18.98 x 22.13 in)
Net weight • TVS-872XU: 10.93 kg (24.10
88.3 x 482 x 562 mm (3.47 x 18.98 x 22.13 in)
12.25 kg (27.01 lbs)
lbs)
• TVS-872XU-RP: 11.89 kg (26.21 lbs)
Others
Product Overview 5
TVS-x72XU User Guide
Component
Rail compatibility
RAIL-B02
TVS-872XU
TVS-872XU-RP
Note
• Rail kits are not included with the NAS and must be purchased separately. For details, contact an authorized reseller or go to http://shop.qnap.com.
• Information on rail kit installation can be found in the installation guide included in the rail kit package.
Power supply unit • TVS-872XU: 350W, 100-240V
AC, 50/60Hz
• TVS-872XU-RP: 2 x 300W, 100-240V AC, 50/60Hz
Warning
To reduce the risk of fire or electric shock, ensure that you only connect the power cord to a properly grounded electrical outlet.
System battery CR2032 lithium battery (3V, 225 mAh)
TVS-1272XU-RP
2 x 300W, 100-240V AC, 50/60Hz
Warning
To avoid potential battery explosion, causing injury or damage to components, ensure that you replace the existing battery with a battery of the same type.
Important
Dispose of used batteries according to local regulations or the instructions of the battery manufacturer.
Sound level • TVS-872XU: 54.2 db(A)
• TVS-872XU-RP: 52.1 db(A)
Note
The sound level was tested at a bystander position, which is within one meter of the NAS. The test NAS operated at low speed with the maximum number of drives installed.
Fans System: 2 x 60 mm, 12V DC
Warning
To avoid potential injury or damage to components, do not touch the fans while the NAS is connected to a power source.
52.7 db(A)
Operating temperature 0˚C to 40˚C (32˚F to 104˚F)
Relative humidity • Non-condensing relative humidity: 5% to 95%
• Wet-bulb temperature: 27˚C (80.6˚F)
Product Overview 6
Tip
Model specifications are subject to change without prior notice. To see the latest specifications, go to https://www.qnap.com.

Package Contents

Item Quantity
TVS-x72XU NAS 1
Power cord • TVS-872XU: 1
• TVS-872XU-RP: 2
• TVS-1272XU-RP: 2
Ethernet cable 2
Screws for 2.5-inch drives TVS-872XU, TVS-872XU-RP: 24
TVS-1272XU-RP: 36
Screws for 3.5-inch drives TVS-872XU, TVS-872XU-RP: 32
TVS-1272XU-RP: 48
Quick Installation Guide (QIG) 1
TVS-x72XU User Guide

Components

Front Panel

TVS-872XU, TVS-872XU-RP, TVS-1272XU-RP
No. Component No. Component
1 Power button 4 Expansion unit LED
2 Status LED 5 Drive LEDs
3 LAN LED - -
Product Overview 7

Rear Panel

TVS-x72XU User Guide
TVS-872XU
No. Component No. Component
1 Ethernet port 4 (GbE RJ45) 8 PCIe 3.0 slot 2 (x8)
2 Ethernet port 3 (GbE RJ45) 9 PCIe 2.0 slot 1 (x4)
3 Ethernet port 1 (GbE RJ45) 10 Power input
4 Ethernet port 2 (GbE RJ45) 11 HDMI port
5 Ethernet port 6 (10 GbE SFP+) 12 USB 3.1 Gen 2 Type-C ports
6 Ethernet port 5 (10 GbE SFP+) 13 USB 3.1 Gen 2 Type-A ports
7 PCIe 3.0 slot 3 (x4) 14 Reset button
Product Overview 8
TVS-x72XU User Guide
TVS-872XU-RP, TVS-1272XU-RP
No. Component No. Component
1 Ethernet port 4 (GbE RJ45) 9 PCIe 2.0 slot 1 (x4)
2 Ethernet port 3 (GbE RJ45) 10 Power supply unit 1
3 Ethernet port 1 (GbE RJ45) 11 Power supply unit 2
4 Ethernet port 2 (GbE RJ45) 12 HDMI port
5 Ethernet port 6 (10 GbE SFP+) 13 USB 3.1 Gen 2 Type-C ports
6 Ethernet port 5 (10 GbE SFP+) 14 USB 3.1 Gen 2 Type-A ports
7 PCIe 3.0 slot 3 (x4) 15 Reset button
8 PCIe 3.0 slot 2 (x8) - -
Product Overview 9

System Board

TVS-x72XU User Guide
TVS-872XU, TVS-872XU-RP, TVS-1272XU-RP
No. Component No. Component
1 PCIe 2.0 slot 1 (x4) 5 Memory slot 1
2 PCIe 3.0 slot 2 (x8) 6 Memory slot 2
3 PCIe 3.0 slot 3 (x4) 7 Memory slot 3
4 PCIe 3.0 slot 4 (x4)
8 Memory slot 4
Note
A dual-port 10 GbE SFP+ network expansion card is pre-installed on this PCIe slot.
Product Overview 10

Drive Numbering

TVS-x72XU User Guide
TVS-872XU, TVS-872XU-RP
TVS-1272XU-RP

Installation Requirements

Category Item
Environment • Room temperature: 0˚C to 40˚C (32˚F to 104˚F)
• Non-condensing relative humidity: 5% to 95%
• Wet-bulb temperature: 27˚C (80.6˚F)
• Flat, anti-static surface without exposure to direct sunlight, liquids, or chemicals
Product Overview 11
Category Item
Hardware and peripherals • Storage drives
For details on compatible drives, go to https://www.qnap.com/
compatibility/.
• Network cable
Tools • Phillips #1 or #2 screwdriver
• Anti-static wrist strap

Setting up the NAS

1. Place your NAS device in an environment that meets the requirements.
For details, see Installation Requirements.
2. Install the drives. For details, see the following topics:
• Installing 3.5-inch Hard Drives on 3.5-inch Trays
TVS-x72XU User Guide
• Installing 2.5-inch Hard Drives or Solid State Drives on 3.5-inch Trays
3. Connect the power cord and all applicable cables.
4. Power on the NAS.
5. Install QTS.
For details, see QTS Installation.
6. Log on to QTS.
Product Overview 12
TVS-x72XU User Guide

3. Installation and Configuration

This chapter provides specific hardware and firmware installation and configuration steps.

Hardware Installation

This section provides information on installing drives, memory modules, and expansion cards.

Drive Installation

The TVS-x72XU is compatible with 3.5-inch and 2.5-inch hard drives, and 2.5-inch solid state drives.
Installing 3.5-inch Hard Drives on 3.5-inch Trays
Warning
• Installing a drive deletes all data on the drive.
• Observe electrostatic discharge (ESD) procedures to avoid damage to components.
1. Power off the NAS.
2. Remove the drive tray.
a. Pull the handle to release the tray.
b. Pull the tray out.
3. Install a drive on the tray.
a. Place the drive on the tray so that the holes on the bottom of the drive are aligned with the holes
on the bottom of the tray.
b. Attach the screws to lock the drive to the tray.
Installation and Configuration 13
TVS-x72XU User Guide
4. Load the tray into the bay.
a. Slide the tray into the drive bay.
b. Push the handle.
5. Power on the NAS.
Installation and Configuration 14
Installing 2.5-inch Hard Drives or Solid State Drives on 3.5-inch Trays
Warning
• Installing a drive deletes all data on the drive.
• Observe electrostatic discharge (ESD) procedures to avoid damage to components.
1. Power off the NAS.
2. Remove the drive tray.
a. Pull the handle to release the tray.
b. Pull the tray out.
TVS-x72XU User Guide
3. Install a drive on the tray.
a. Place the drive on the tray so that the holes on the bottom of the drive are aligned with the holes
on the bottom of the tray.
b. Attach the screws to lock the drive to the tray.
Installation and Configuration 15
TVS-x72XU User Guide
4. Load the tray into the bay.
a. Slide the tray into the drive bay.
b. Push the handle.
5. Power on the NAS.

Expansion Unit Installation

The TVS-x72XU supports SAS expansion units.
Installation and Configuration 16
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