QNAP TS-h2490FU User Manual

TS-h2490FU

User Guide

Document Version: 1 08/10/2020

TS-h2490FU User Guide

Contents
1. Preface
About This Guide..........................................................................................................................................	3
Audience.......................................................................................................................................................	3
Document Conventions................................................................................................................................	3
2. Product Overview
About the TS-h2490FU.................................................................................................................................	4
Hardware Specifications...............................................................................................................................	4
Package Contents........................................................................................................................................	6
Components.................................................................................................................................................	6
Front Panel...............................................................................................................................................	7
Rear Panel................................................................................................................................................	7
System Board...........................................................................................................................................	9
Drive Numbering.....................................................................................................................................	11
Safety Information.......................................................................................................................................	11
Installation Requirements...........................................................................................................................	12
Setting Up the NAS.....................................................................................................................................	12
3. Installation and Configuration
Hardware Installation..................................................................................................................................	14
Drive Installation.....................................................................................................................................	14
Replacing Memory Modules...................................................................................................................	16
Replacing Expansion Cards...................................................................................................................	21
Hot-Swapping Redundant Power Supply Units......................................................................................	25
Expansion Unit Installation.....................................................................................................................	27
QuTS hero Installation................................................................................................................................	30
Installing QuTS hero Using Qfinder Pro.................................................................................................	31
Installing QuTS hero Using the Cloud Key.............................................................................................	33
4. Basic Operations
Power Button..............................................................................................................................................	36
Reset Button...............................................................................................................................................	37
LEDs...........................................................................................................................................................	38
Audio Alert..................................................................................................................................................	40
5. NAS Migration
NAS Migration Requirements.....................................................................................................................	42
Status and Setting Changes After NAS Migration......................................................................................	42
Migrating a NAS..........................................................................................................................................	43
6. Troubleshooting
Forcing Qfinder Pro or myQNAPcloud to Locate the NAS.........................................................................	45
Hot-swapping Failed Drives........................................................................................................................	45
Recovering Unintentionally Removed Healthy Drives................................................................................	46
Support and Other Resources....................................................................................................................	46
7. Glossary
Cloud Key...................................................................................................................................................	47
myQNAPcloud............................................................................................................................................	47
myQNAPcloud Link.....................................................................................................................................	47

1

Qfinder Pro.................................................................................................................................................	47
QuTS hero..................................................................................................................................................	47
8. Notices
Limited Warranty.........................................................................................................................................	48
Disclaimer...................................................................................................................................................	48
GNU Public License....................................................................................................................................	48
CE Notice....................................................................................................................................................	56
FCC Notice.................................................................................................................................................	56
VCCI Notice................................................................................................................................................	56
BSMI Notice................................................................................................................................................	57
SJ/T 11364-2006.........................................................................................................................................	57

2

TS-h2490FU User Guide

1. Preface

About This Guide

This guide provides information about the device and step-by-step instructions on installing the hardware. It also provides instructions on basic operations and troubleshooting information.

Audience

This document is intended for storage administrators. This guide assumes that the user is knowledgeable and qualified to install, maintain, and troubleshoot issues involving servers, server components, and storage systems. This guide also assumes that the user is trained to recognize hazards, including the appropriate actions the user needs to take to prevent personal injury and damage to data and property.

Document Conventions

Symbol	Description
	Notes provide default configuration settings and other supplementary
	information.
	Important notes provide information on required configuration settings and other
	critical information.
	Tips provide recommendations or alternative methods of performing tasks or
	configuring settings.
	Warnings provide information that, when ignored, may result in potential loss,
	injury, or even death.

Preface 3

TS-h2490FU User Guide

2. Product Overview

This chapter provides basic information about the QNAP device.

About the TS-h2490FU

Powered by 2nd Gen AMD EPYC™ 7002 series processors, the all-flash TS-h2490FU is designed to deliver a scalable platform for enterprise-level solutions. Featuring 24 U.2 NVMe solid-state drives, it delivers up to 472K/205K random read/write IOPS with ultra-low latency. This ZFS NAS comes with utmost reliability and supports inline data deduplication and compression, near-limitless snapshots, and real-time SnapSync. The TS-h2490FU is ideal for I/O-intensive and latency-sensitive applications, eliminating productivity bottlenecks in data centers, virtualization, and mission-critical tasks.

Hardware Specifications

Warning

•If your QNAP product has hardware defects, return the product to QNAP or a QNAPauthorized service center for maintenance or replacement. Any attempt to repair or perform maintenance procedures on the product by you or an unauthorized third-party invalidates the warranty.

•QNAP is not responsible for any damage or data loss caused by unauthorized modifications and installation of unsupported third-party applications.

•For details, see the QNAP Warranty Terms and Conditions.

Tip

Model specifications are subject to change without prior notice. To see the latest specifications, go to https://www.qnap.com.

Ordering P/N	CPU		Memory	Power supply
TS-h2490FU-7232P-64G	AMD EPYC™ 7232P	64 GB		Redundant
TS-h2490FU-7302P-128G	AMD EPYC™ 7302P	128 GB		Redundant

Component	TS-h2490FU-7232P-64G	TS-h2490FU-7302P-128G
Processor
CPU	AMD EPYC™ 7232P	AMD EPYC™ 7302P
Frequency	8-core/16-thread 3.1 GHz base/3.2	16-core/32-thread 3.0 GHz
	GHz burst	base/3.3 GHz burst
Architecture	x86 64-bit
Encryption engine	AES-NI
Memory
Pre-installed memory	64 GB RAM: 8 x 8 GB RDIMM	128 GB RAM: 8 x 16 GB RDIMM
	DDR4 ECC	DDR4 ECC

Product Overview 4

TS-h2490FU User Guide

Component		TS-h2490FU-7232P-64G			TS-h2490FU-7302P-128G
Memory slots	16 x DDR4 Long-RDIMM
			Important
			•	Use only QNAP memory modules to maintain
				system performance and stability. For NAS devices
				with more than one memory slot, use QNAP
				modules with identical specifications.
			•	Using unsupported modules may degrade
				performance, cause errors, or prevent the
				operating system from starting.
			•	You can only use one type of dual in-line memory
				module (DIMM) at a time. Do not use registered
				DIMM (RDIMM) with load-reduction DIMM
				(LRDIMM) memory.
Maximum memory	4 TB RAM: 16 x 256 GB
Flash memory	5 GB (dual-boot OS protection)
Storage
Drive bays	24 x 2.5-inch U.2 PCIe NVMe
Drive compatibility	2.5-inch bays:
	2.5-inch U.2 NVMe Gen 3.0 x 4 solid-state drives
			Tip
			•	For the list of compatible drive models, go to
				https://www.qnap.com/compatibility.
SSD cache acceleration support	Supported.
Hot-swapping	Supported.
Network
25 Gigabit Ethernet ports	2 x 25 GbE SmartNIC SFP28				4 x 25 GbE SmartNIC SFP28
2.5 Gigabit Ethernet ports	2 x 2.5 GbE RJ45
External I/O Ports & Expansion Slots
PCIe slots	•	2 x PCIe 4.0 x4
	•	2 x PCIe 4.0 x8
	•	1 x PCIe 4.0 x16
			Tip
			For the list of compatible expansion cards, go to
			https://www.qnap.com/compatibility.
USB ports	2 x USB 3.2 Gen 1 Type-A
Interface
Buttons	•	Power
	•	Reset
Dimensions
Form factor	2U Rackmount

Product Overview 5

TS-h2490FU User Guide

Component		TS-h2490FU-7232P-64G				TS-h2490FU-7302P-128G
Dimensions (H x W x D)	88.3 x 481 x 510.2 mm
	(34.76 x 18.93 x 20.09 in)
Net weight	15.2 kg (33.51 lbs)
Other
Rail compatibility	RAIL-A03-57
			Note
			•	You can find installation information in the rail kit
				package.
			•	For details, go to http://srcqnap.qnap.com.tw/en/
				product/rail-kit.
Power supply unit	2 x 1100W, 200-240V AC, 50/60 Hz
System battery	CR2032 lithium battery (3V, 225 mAh)
Sound level	53.5 dB(A)
			Note
			The sound level was tested at a bystander position,
			which is within one meter of the NAS. The test NAS
			operated at low speed with the maximum number of
			drives installed.
Fans	System: 4 x 60 mm, 12V DC fans
Operating temperature	0˚C to 35˚C (32˚F to 95˚F)
Relative humidity	•	Non-condensing relative humidity: 5% to 95%
	•	Wet-bulb temperature: 27˚C (80.6˚F)

Tip

For the list of compatible drive models and expansion cards, go to https://www.qnap.com/ compatibility.

Package Contents

Item	Quantity
TS-h2490FU	1
Power cord	2
Ethernet cable	1 x Cat 5e
Screws for 2.5-inch drives	96
Quick Installation Guide (QIG)	1

Components

Product Overview 6

TS-h2490FU User Guide

Front Panel

No.	Component	No.	Component
1	Drive activity LED	5	System status LED
2	Drive status LED	6	2.5 Gigabit Ethernet LED
3	Power button	7	Expansion unit LED
4	10 Gigabit Ethernet LED	-	-

Rear Panel

TS-h2490FU-7302P-128G

Product Overview 7

TS-h2490FU User Guide

No.		Component	No.		Component
1	Ethernet port 1	(25 GbE SFP28)	8	Com port
					Note
					This port is only for engineering
					purposes.
2	Ethernet port 3	(25 GbE SFP28)	9	Power button
3	Ethernet port 5	(2.5 GbE RJ45)	10	Reset button
4	PCIe low-profile covers		11	USB 3.2 Gen 1 Type-A ports
5	Power supply unit 1		12	Ethernet port 4 (25 GbE SFP28)
6	Power supply unit 2		13	Ethernet port 2 (25 GbE SFP28)
7	Ethernet port 6	(2.5 GbE RJ45)	-	-

TS-h2490FU-7232P-64G

No.		Component	No.		Component
1	Ethernet port 1	(25 GbE SFP28)	7	Com port
					Note
					This port is only for engineering
					purposes.
2	Ethernet port 5	(2.5 GbE RJ45)	8	Power button
3	PCIe low-profile covers		9	Reset button
4	Power supply unit 1		10	USB 3.2 Gen 1 Type-A ports
5	Power supply unit 2		11	Ethernet port 2 (25 GbE SFP28)
6	Ethernet port 6	(2.5 GbE RJ45)	-	-

Product Overview 8

TS-h2490FU User Guide

System Board

TS-h2490FU-7302P-128G

No.	Component	No.			Component
1	PCIe slot 1 (PCIe 4.0 x4)	12	Memory slot		9
2	PCIe slot 2 (PCIe 4.0 x8)	13	Memory slot		10
3	PCIe slot 3 (PCIe 4.0 x4)	14	Memory slot		11
4	Memory slot 1	15	Memory slot		12
5	Memory slot 2	16	Memory slot		13
6	Memory slot 3	17	Memory slot		14
7	Memory slot 4	18	Memory slot		15
8	Memory slot 5	19	Memory slot		16
9	Memory slot 6	20	PCIe slot 4 (PCIe 4.0 x8)
				Note
				This slot is preinstalled with a 25
				GbE SFP28 network card.
10	Memory slot 7	21	PCIe slot 5 (PCIe 4.0 x16)
				Note
				This slot is preinstalled with a 25
				GbE SFP28 network card.
11	Memory slot 8	-	-

Product Overview 9

TS-h2490FU User Guide

TS-h2490FU-7232P-64G

No.	Component	No.			Component
1	PCIe slot 1 (PCIe 4.0 x4)	12	Memory slot		9
2	PCIe slot 2 (PCIe 4.0 x8)	13	Memory slot		10
3	PCIe slot 3 (PCIe 4.0 x4)	14	Memory slot		11
4	Memory slot 1	15	Memory slot		12
5	Memory slot 2	16	Memory slot		13
6	Memory slot 3	17	Memory slot		14
7	Memory slot 4	18	Memory slot		15
8	Memory slot 5	19	Memory slot		16
9	Memory slot 6	20	PCIe slot 4 (PCIe 4.0 x8)
10	Memory slot 7	21	PCIe slot 5 (PCIe 4.0 x16)
				Note
				This slot is preinstalled with a 25
				GbE SFP28 network card.
11	Memory slot 8	-	-

Product Overview 10

TS-h2490FU User Guide

Drive Numbering

Safety Information

The following instructions help ensure personal safety and environmental safety. Read these instructions carefully before performing any operations.

General Instructions

•The device should be stored in a secure location with restricted access, controlled through the use of a tool, lock and key, or any means of security.

•Only qualified, skilled, and authorized persons with knowledge of all restrictions, safety precautions, and installation and maintenance procedures should have physical access to the device.

•To avoid potential injury or damage to components, ensure that the drives and other internal system components have cooled before touching them.

•Observe electrostatic discharge (ESD) procedures to avoid potential injury or damage to components.

Power

•To reduce the risk of fire or electric shock, ensure that you only connect the power cord to a properly grounded electrical outlet.

•

Devices with redundant power supply may have one or more power supply unit (PSU) cords. To avoid serious injuries, a trained service technician must disconnect all PSU cords from the device before installing or replacing system components.

System Battery

•To avoid potential battery explosion, causing injury or damage to components, ensure that you replace the existing battery with a battery of the same type.

Product Overview 11

TS-h2490FU User Guide

•Dispose of used batteries properly according to local regulations or the instructions of the battery manufacturer.

Moving Parts

•

Moving fan blades: Keep your body parts away from moving fan blades while the device is connected to a power source.

•

Moving components: Keep your body parts away from other moving components.

Installation Requirements

Category		Item
Environment	•	Room temperature: 0˚C to 40˚C (32˚F to 104˚F)
	•	Non-condensing relative humidity: 5% to 95%
	•	Wet-bulb temperature: 27˚C (80.6˚F)
	•	Flat, anti-static surface without exposure to direct sunlight, liquids,
		or chemicals
	•	Free from objects that may obstruct NAS ventilation or apply
		pressure to the NAS or power cord
Hardware and peripherals	•	Storage drives
		For the list of compatible drive models, go to https://
		www.qnap.com/compatibility.
	•	Network cable
Tools	•	Phillips #1 or #2 screwdriver
	•	Anti-static wrist strap

Setting Up the NAS

Important

Read all safety requirements and information in Safety Information carefully before setting up the NAS or installing NAS components.

1.Place your NAS device in an environment that meets the requirements. For details, see Installation Requirements.

2.Install the drives.

For details, see the following topic:

•Installing 2.5-inch Solid-state Drives on 2.5-inch Trays

For a list of compatible drives and expansion cards, go to http://www.qnap.com/compatibility.

Product Overview 12

TS-h2490FU User Guide

3.Install expansion cards.

For details, see Replacing Expansion Cards.

4.Connect the Expansion Units.

For details, see the following topics: Connecting SAS Expansion Units. Connecting USB Expansion Units.

5.Connect the power cord and all applicable cables.

6.Power on the NAS.

For details, see Front Panel.

7.Install QuTS hero.

For details, see QuTS hero Installation.

8.Log on to QuTS hero.

If QuTS hero finds unused disks in your NAS, it will ask you to initialize these disks. Click Initialize to start the process.

Product Overview 13

TS-h2490FU User Guide

3. Installation and Configuration

This chapter provides specific hardware and firmware installation and configuration steps.

Hardware Installation

This section provides information on installing drives, memory modules, and expansion cards.

Drive Installation

The TS-h2490FU is compatible with 2.5-inch U.2 NVMe PCIe solid-state drives.

Installing 2.5-inch Solid-state Drives on 2.5-inch Trays

Warning

•Installing a drive deletes all data on the drive.

•Observe electrostatic discharge (ESD) procedures to avoid damage to components.

Moving fan blades: Keep your hands and other body parts away from moving fan blades.

•

Other moving components: Keep your hands and other body parts away from other moving components.

1.Power off the NAS.

2.Remove the drive tray.

a.Pull the handle to release the tray.

b.Pull the tray out.

Installation and Configuration 14

TS-h2490FU User Guide

3.Install a drive on the tray.

a.Place the drive on the tray so that the holes on the bottom of the drive are aligned with the holes on the bottom of the tray.

b.Attach the screws.

4.Load the tray into the bay.

Installation and Configuration 15

TS-h2490FU User Guide

a. Insert the tray into the bay.

b.Push the handle.

5.Power on the NAS.

Replacing Memory Modules

The TS-h2490FU has 16 memory slots. You can increase the memory capacity of the NAS by upgrading memory modules. For optimal performance, replace memory modules in all eight slots at the same time.

Use only QNAP memory modules to maintain system performance and stability. You can purchase QNAP memory modules from authorized resellers.

Important

QNAP recommends installing modules in groups of eight.

•Ensure that all eight modules are identical.

•Install the groups in sequence and follow the assigned slots for each group.

•Install memory modules in groups of eight or sixteen. When installing eight memory modules, install the memory in slots 1, 3, 5, 7, 10, 12, 14, and 16.

For details on slot order, see the table below.

Module Group	Slot Number
First group	Slots 1, 3, 5, 7, 10, 12, 14, and 16
Second group	Slots 2, 4, 6, 8, 9, 11, 13, and 15

Warning

• Observe electrostatic discharge (ESD) procedures to avoid damage to components.

Installation and Configuration 16

TS-h2490FU User Guide

•

Moving fan blades: Keep your hands and other body parts away from moving fan blades.

•

Other moving components: Keep your hands and other body parts away from other moving components.

1.Power off the device.

2.Disconnect the power cord from the electrical outlet.

3.Disconnect all cables and external attachments.

4.Remove the case cover. a. Loosen the screws.

b. Pull the controller out of the chassis.

Installation and Configuration 17