QNAP TS-h2483XU-RP-E2236-128G operation manual

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TS-hx83XU-RP

TS-h1683XU-RP TS-h2483XU-RP

User Guide

Document Version: 1 27/10/2020

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TS-hx83XU-RP User Guide

1. Preface

About This Guide.......................................................................................................................................... 2

Audience.......................................................................................................................................................2

Document Conventions................................................................................................................................ 2

2. Product Overview

About the TS-hx83XU-RP.............................................................................................................................3

Hardware Specifications............................................................................................................................... 3

Package Contents........................................................................................................................................ 5

Components................................................................................................................................................. 6

Front Panel...............................................................................................................................................6

Rear Panel................................................................................................................................................7

Rear Panel Network Interface.................................................................................................................. 8

System Board...........................................................................................................................................9

Drive Numbering.....................................................................................................................................11

Safety Information.......................................................................................................................................12

Installation Requirements........................................................................................................................... 13

Setting up the NAS..................................................................................................................................... 13

3. Installation and Configuration

Hardware Installation.................................................................................................................................. 14

Drive Installation.....................................................................................................................................14

Replacing Memory Modules...................................................................................................................20

Replacing Expansion Cards................................................................................................................... 25

Hot-swapping Redundant Power Supply Units.......................................................................................29

Rail Kits.................................................................................................................................................. 31

Expansion Unit Installation..................................................................................................................... 31

QuTS hero Installation................................................................................................................................ 35

Installing QuTS hero Using Qfinder Pro................................................................................................. 36

Installing QuTS hero Using the Cloud Key.............................................................................................38

4. Basic Operations

Power Button.............................................................................................................................................. 41

Reset Button............................................................................................................................................... 41

LEDs........................................................................................................................................................... 42

Audio Alert.................................................................................................................................................. 45

5. Troubleshooting

Forcing Qfinder Pro or myQNAPcloud to Locate the NAS......................................................................... 46

Hot-Swapping Failed Drives....................................................................................................................... 46

Recovering Unintentionally Removed Drives............................................................................................. 47

Support and Other Resources.................................................................................................................... 47

6. Glossary

Cloud Key................................................................................................................................................... 48

myQNAPcloud............................................................................................................................................ 48

myQNAPcloud Link.....................................................................................................................................48

Qfinder Pro................................................................................................................................................. 48

QNAP ID..................................................................................................................................................... 48

QuTS hero.................................................................................................................................................. 48

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TS-hx83XU-RP User Guide

1. Preface

About This Guide

This guide provides information about the device and step-by-step instructions on installing the hardware. It also provides instructions on basic operations and troubleshooting information.

Audience

This document is intended for storage administrators. This guide assumes that the user is knowledgeable and qualified to install, maintain, and troubleshoot issues involving servers, server components, and storage systems. This guide also assumes that the user is trained to recognize hazards, including the appropriate actions the user needs to take to prevent personal injury and damage to data and property.

Document Conventions

Symbol Description

Notes provide default configuration settings and other supplementary information.

Important notes provide information on required configuration settings and other critical information.

Tips provide recommendations or alternative methods of performing tasks or configuring settings.

Warnings provide information that, when ignored, may result in potential loss, injury, or even death.

Preface 2

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TS-hx83XU-RP User Guide

2. Product Overview

This chapter provides basic information about the QNAP device.

About the TS-hx83XU-RP

Powered by Intel® Xeon® E-2236 processor, the TS-hx83XU-RP is an enterprise rackmount NAS designed for AI applications, such as deep learning, data analysis, and other large data volume applications. The NAS runs on QNAP's latest QuTS hero operating system that is optimized for applications on the powerful ZFS file system. The TS-hx83XU-RP is available in 16-drive bays and 24-drive bay models for storing tetrabytes of data. The NAS also features four-channel long-DIMM DDR4 memory that can be scaled up to 128 GB, expansion card slots, and pre-installed 10 Gigabit Ethernet network cards, and various input/output (I/O) ports for better scalability and flexibility.

Hardware Specifications

Warning

• If your QNAP product has hardware defects, return the product to QNAP or a QNAPauthorized service center for maintenance or replacement. Any attempt to repair or perform maintenance procedures on the product by you or an unauthorized third-party invalidates the warranty.

• QNAP is not responsible for any damage or data loss caused by unauthorized modifications and installation of unsupported third-party applications. For details, see the QNAP Warranty Terms and Conditions.

Tip

Model specifications are subject to change without prior notice. To see the latest specifications, go to https://www.qnap.com.

Ordering P/N Drive bays Memory Power supply

TS-h1683XU-RPE2236-128G

TS-h2483XU-RPE2236-128G

Component TS-h1683XU-RP-E2236-128G TS-h2483XU-RP-E2236-128G

Processor

CPU Intel® Xeon® E-2236

Frequency 6-core/ 12-threads/ 3.4 GHz /4.8 GHz burst

Architecture x86 64-bit

Encryption engine AES-NI

Memory

Pre-installed memory

16 128 GB Redundant

24 128 GB Redundant

128 GB RAM: 4 x 32 GB ECC DDR4 UDIMM

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Component TS-h1683XU-RP-E2236-128G TS-h2483XU-RP-E2236-128G

Memory slots 4 x Long-DIMM DDR4

Important

Use only QNAP memory modules to maintain system performance and stability. For NAS devices with more than one memory slot, use QNAP modules with identical specifications. Using unsupported modules may degrade performance, cause errors, or prevent the operating system from starting.

Maximum memory 128 GB RAM: 4 x 32 GB

Flash memory 5 GB (dual-boot OS protection)

Storage

Drive bays 16 x 3.5-inch SATA 6 Gbps 24 x 3.5-inch SATA 6 Gbps

Note

The SATA 6 Gbps interface is backward compatible with SATA 3 Gbps.

Drive compatibility 3.5-inch bays:

• 3.5-inch SATA hard disk drives

• 2.5-inch SATA hard disk drives

• 2.5-inch SATA solid-state drives

SSD cache

3.5-inch drive bays: 1 to 16 3.5-inch drive bays: 1 to 24

acceleration support

Hot-swapping Supported

Network

10 Gigabit Ethernet

• 2 x 10 GbE SmartNIC SFP+

ports

• 2 x 10GBase-T RJ45

Gigabit Ethernet

4 x GbE RJ45

ports

Wake-on-LAN Yes (GbE RJ45)

External I/O Ports & Expansion Slots

PCIe slots • 1 x PCIe Gen 2 x 4

• 2 x PCIe Gen 3 x 4

• 1 x PCIe Gen 3 x 8

• 3 x PCIe Gen 2 x 4

• 1 x PCIe Gen 3 x 4

• 1 x PCIe Gen 3 x 8

USB ports • 4 x USB 3.2 Gen 2 (10 Gbps) 4V/1A Type-A

• 2 x USB 3.2 Gen 2 (10 Gbps) 5V/3A Type-C

Interface

Buttons • Power

• Reset

Dimensions

Form factor 3U Rackmount 4U Rackmount

Dimensions (H x W x D)

130 x 481 x 573.5 mm

5.12 x 18.93 x 22.58 in

176.15 x 481.04 x 672.02 mm

6.94 x 18.94 x 26.46 in

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Component TS-h1683XU-RP-E2236-128G TS-h2483XU-RP-E2236-128G

Net weight 13.76 kg

(30.34 lbs)

20.67 kg (45.57 lbs)

Others

Rail compatibility RAIL-A03-57 RAIL-A02-90

Note

• Rail kits are not included with the NAS and must be purchased separately. For details, contact an authorized reseller or go to

http://shop.qnap.com.

• Information on rail kit installation can be found in the installation guide included in the rail kit package.

Power supply unit TS-h1683XU-RP: 2 x 500W, 100-240V

AC, 50/60 Hz

TS-h2483XU-RP: 2 x 800W, 100-240V AC, 50/60 Hz

System battery CR2032 lithium battery (3V, 225 mAh)

Sound level 53 dB(A) 28.7 dB(A)

Note

The sound level was tested at a bystander position, which is within one meter of the NAS. The test NAS operated at low speed with the maximum number of drives installed.

Fans • TS-h1683XU-RP: 4 x 92mm, 12V DC system fans

• TS-h2483XU-RP : 3 x 80mm, 12V DC system fans

Operating

0˚C to 40˚C (32˚F to 104˚F)

temperature

Relative humidity • Non-condensing relative humidity: 5% to 95%

• Wet-bulb temperature: 27˚C (80.6˚F)

Tip

For the list of compatible drive models and expansion cards, go to https://www.qnap.com/

compatibility.

Package Contents

Item Quantity

TS-hx83XU-RP NAS 1

Power cord • TS-h1683XU-RP: 2

• TS-h2483XU-RP: 2

Ethernet cable • 2 x 1GbE (Cat5e)

• 2 x 10GbE (Cat6a)

Screws for 2.5-inch drives • TS-h1683XU-RP: 64

• TS-h2483XU-RP: 96

Screws for 3.5-inch drives • TS-h1683XU-RP: 64

• TS-h2483XU-RP: 96

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Item Quantity

Quick Installation Guide (QIG) 1

Components

Front Panel

TS-hx83XU-RP User Guide

No. Component No. Component

1 Power button 4 Expansion unit LED

2 Status LED 5 Drive status LED

3 LAN LED 6 Drive activity LED

Product Overview 6

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Rear Panel

TS-hx83XU-RP User Guide

TS-h1683XU-RP

No. Component No. Component

1 Gigabit Ethernet activity LED 7 Power supply unit 2

2 Gigabit Ethernet speed LED 8 10 Gigabit Ethernet Speed (RJ45) LED

3 10 Gigabit Ethernet Speed (SFP+) LED 9 10 Gigabit Ethernet Activity (RJ45) LED

4 10 Gigabit Ethernet Activity (SFP+) LED 10 USB 3.2 Gen 2x2 5V/3A (10Gbps) Type-C

ports

5 PCIe full-height covers 11 USB 3.2 Gen 2 4V/1A (10Gbps) Type-A ports

6 Power supply unit 1 12 Reset button

TS-h2483XU-RP

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No. Component No. Component

1 Gigabit Ethernet activity LED 7 10 Gigabit Ethernet Activity (RJ45) LED

2 Gigabit Ethernet speed LED 8 10 Gigabit Ethernet Speed (SFP+) LED

3 PCIe full-height covers 9 10 Gigabit Ethernet Activity (SFP+) LED

4 Power supply unit 1 10 USB 3.2 Gen 2x2 5V/3A (10Gbps) Type-C

ports

5 Power supply unit 2 11 USB 3.2 Gen 2 4V/1A (10Gbps) Type-A ports

6 10 Gigabit Ethernet Speed (RJ45) LED 12 Reset button

Rear Panel Network Interface

TS-h1683XU-RP

Note

Only Gigabit Ethernet (RJ45) ports support Wake-on-LAN configurations.

No. Component Specifications No. Component Specifications

1 Ethernet port 4 GbE RJ45 5 Ethernet port 7 10GbE SFP+ SmartNIC

2 Ethernet port 3 GbE RJ45 6 Ethernet port 8 10GbE SFP+ SmartNIC

3 Ethernet port 1 GbE RJ45 7 Ethernet port 5 10GbaseT RJ45

4 Ethernet port 2 GbE RJ45 8 Ethernet port 6 10GbaseT RJ45

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TS-h2483XU-RP

TS-hx83XU-RP User Guide

Note

Only Gigabit Ethernet (RJ45) ports support Wake-on-LAN configurations.

No. Component Specifications No. Component Specifications

1 Ethernet port 4 GbE RJ45 5 Ethernet port 5 10GbaseT RJ45

2 Ethernet port 3 GbE RJ45 6 Ethernet port 6 10GbaseT RJ45

3 Ethernet port 1 GbE RJ45 7 Ethernet port 7 10GbE SFP+ SmartNIC

4 Ethernet port 2 GbE RJ45 8 Ethernet port 8 10GbE SFP+ SmartNIC

System Board

TS-h1683XU-RP

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No. Component No. Component

1 PCIe slot 1 (PCIe 2.0 x4) 5 Memory slot 4

2 PCIe slot 2 (PCIe 3.0 x8)

6 Memory slot 3

Note

A dual-port 10 Gbase-T network expansion card is pre-installed on this PCIe slot.

3 PCIe slot 3 (PCIe 3.0 x4) 7 Memory slot 2

4 PCIe slot 4 (PCIe 3.0 x4)

8 Memory slot 1

Note

A dual-port 10 GbE SFP+ network expansion card is pre-installed on this PCIe slot.

TS-h2483XU-RP

No. Component No. Component

1 PCIe slot 1 (PCIe 2.0 x4) 6 Memory slot 4

2 PCIe slot 2 (PCIe 3.0 x4)

7 Memory slot 3

Note

A dual-port 10 Gbase-T network expansion card is pre-installed on this PCIe slot.

3 PCIe slot 3 (PCIe 2.0 x4) 8 Memory slot 2

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No. Component No. Component

4 PCIe slot 4 (PCIe 3.0 x8)

9 Memory slot 1

Note

A dual-port 10 GbE SFP+ network expansion card is pre-installed on this PCIe slot.

5 PCIe slot 2 (PCIe 3.0 x4) - -

Drive Numbering

TS-hx83XU-RP User Guide

TS-h1683XU-RP

TS-h2483XU-RP

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Safety Information

The following instructions help ensure personal safety and environmental safety. Read these instructions carefully before performing any operations.

General Instructions

• The device should be stored in a secure location with restricted access, controlled through the use of a tool, lock and key, or any means of security.

• Only qualified, skilled, and authorized persons with knowledge of all restrictions, safety precautions, and installation and maintenance procedures should have physical access to the device.

• To avoid potential injury or damage to components, ensure that the drives and other internal system components have cooled before touching them.

• Observe electrostatic discharge (ESD) procedures to avoid potential injury or damage to components.

Power

• To reduce the risk of fire or electric shock, ensure that you only connect the power cord to a properly grounded electrical outlet.

•

Devices with redundant power supply may have one or more power supply unit (PSU) cords. To avoid serious injuries, a trained service technician must disconnect all PSU cords from the device before installing or replacing system components.

System Battery

• To avoid potential battery explosion, causing injury or damage to components, ensure that you replace the existing battery with a battery of the same type.

• Dispose of used batteries properly according to local regulations or the instructions of the battery manufacturer.

Moving Parts

•

Moving fan blades: Keep your body parts away from moving fan blades while the device is connected to a power source.

•

Moving components: Keep your body parts away from other moving components.

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Installation Requirements

Category Item

Environment • Room temperature: 0˚C to 40˚C (32˚F to 104˚F)

• Non-condensing relative humidity: 5% to 95%

• Wet-bulb temperature: 27˚C (80.6˚F)

• Flat, anti-static surface without exposure to direct sunlight, liquids, or chemicals

Hardware and peripherals • Storage drives

For details on compatible drives, go to https://www.qnap.com/

compatibility/.

• Network cable

Tools • Phillips #1 or #2 screwdriver

• Anti-static wrist strap

TS-hx83XU-RP User Guide

Setting up the NAS

Important

Read all safety requirements and information carefully before setting up the NAS or installing NAS components.

1. Place your NAS device in an environment that meets the requirements. For details, see Installation Requirements.

2. Install the NAS on a rack.

3. Verify that the intake vents on the bottom of the case are unobstructed.

4. Install the drives.

For details see the following topics:

• Installing 3.5-inch Hard Drives on 3.5-inch Trays

• Installing 2.5-inch Hard Drives or Solid-State Drives on 3.5-inch Trays

5. Optional: Install expansion cards. For details see, Removing Expansion Cards.

6. Optional: Connect the expansion units. For details, see Connecting SAS Expansion Units.

7. Connect the power cord and all applicable cables.

8. Power on the NAS.

9. Install QuTS hero.

For details, see QuTS hero Installation.

10. Log on to QuTS hero.

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3. Installation and Configuration

This chapter provides specific hardware and firmware installation and configuration steps.

Hardware Installation

This section provides information on installing drives, memory modules, and expansion cards.

Drive Installation

The TS-hx83XU-RP is compatible with 3.5-inch and 2.5-inch hard drives, and 2.5-inch solid-state drives.

Installing 3.5-inch Hard Drives on 3.5-inch Trays

Warning

• Installing a drive and installing QuTS hero deletes all data on the drive.

• Observe electrostatic discharge (ESD) procedures to avoid damage to components.

•

Moving fan blades: Keep your hands and other body parts away from moving fan blades.

•

Other moving components: Keep your hands and other body parts away from other moving components.

1. Power off the NAS.

2. Remove the drive tray.

a. Slide the lock to the left.

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b. Push the button to release the tray handle.

c. Pull the tray out.

3. Install a drive on the tray.

a. Place the drive on the tray so that the holes on the sides of the drive are aligned with the holes on

the sides of the tray.

b. Attach the screws.

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4. Load the tray into the bay.

a. Insert the tray into the bay.

b. Push the handle.

c. Slide the lock to the right.

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5. Power on the NAS.

Installing 2.5-inch Hard Drives on 3.5-inch Trays

Warning

• Installing a drive and installing QuTS hero deletes all data on the drive.

• Observe electrostatic discharge (ESD) procedures to avoid damage to components.

•

Moving fan blades: Keep your hands and other body parts away from moving fan blades.

•

Other moving components: Keep your hands and other body parts away from other moving components.

1. Power off the NAS.

2. Remove the drive tray.

a. Slide the lock to the left.

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b. Push the button to release the tray handle.

c. Pull the tray out.

3. Install a drive on the tray.

a. Place the drive on the tray so that the holes on the sides of the drive are aligned with the holes on

the sides of the tray.

b. Attach the screws.

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4. Load the tray into the bay.

a. Insert the tray into the bay.

b. Push the handle.

c. Slide the lock to the right.

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5. Power on the NAS.

Replacing Memory Modules

The TS-hx83XU-RP has four memory slots. You can increase the memory capacity of the NAS by upgrading memory modules. For optimal dual-channel performance, replace memory modules in all four slots at the same time.

Use only QNAP memory modules to maintain system performance and stability. You can purchase QNAP memory modules from authorized resellers.

Important

QNAP recommends installing modules in pairs. Ensure the following when replacing memory modules:

• When installing one memory module, install the memory in slot 1.

• When replacing two memory modules, ensure that each pair uses identical modules.

• When replacing four memory modules, ensure that all four modules are identical.

• Install the pairs in sequence and follow the assigned slots for each pair.

• When installing four memory modules, install the memory in slots 2, 4, 1, and 3.

For details on slot numbering, see System Board.

Module Pair Slot Number

First pair Slots 2 and 4

Second pair Slots 1 and 3

Warning

• Only qualified personnel should perform the following steps. Failure to follow instructions can result in serious injury or death.

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• Observe electrostatic discharge (ESD) procedures to avoid damage to components.

•

Moving fan blades: Keep your hands and other body parts away from moving fan blades.

•

Other moving components: Keep your hands and other body parts away from other moving components.

1. Power off the device.

2. Disconnect the power cord from the electrical outlet.

3. Disconnect all cables and external attachments.

TS-hx83XU-RP User Guide

4. Remove the case cover.

a. Loosen the screws.

b. Slide the cover back.

c. Lift the cover off the device.

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5. Remove an existing module.

a. Push the retention clips outward simultaneously to release the module.

b. Verify that the module has tilted upward and is completely released from the slot.

Warning

Attempting to remove a module that is not completely released may damage the module and the motherboard.

c. Hold the module by the edges.

d. Carefully slide the module out of the slot.

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Warning

• Do not touch the internal components, particularly the metal connectors.

• Do not bend the module.

6. Install a new module.

a. Align the notch with the ridge in the slot.

b. Insert the module into the slot.

c. Verify that the metal connectors are completely inserted into the slot.

d. Carefully press down on the module until the retention clips lock the module into place.

TS-hx83XU-RP User Guide

7. Attach the case cover.

a. Place the cover on the device.

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b. Slide the cover forward.

c. Tighten the screws.

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8. Connect all cables and external attachments.

9. Power on the device.

10. Verify that the module is recognized by the device.

11. Log on to QuTS hero as administrator.

12. Go to Control Panel > System > System Status > Hardware Information .

13. Check the value for Total memory.

Replacing Expansion Cards

The device supports selected expansion cards, some of which require QNAP PCIe brackets. QNAP-branded expansion cards purchased from the company website are shipped with the brackets necessary to fit the device.

Warning

•

Moving fan blades: Keep your hands and other body parts away from moving fan blades.

•

Other moving components: Keep your hands and other body parts away from other moving components.

• Observe electrostatic discharge (ESD) procedures to avoid damage to components.

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1. Power off the device.

2. Disconnect the power cord from the electrical outlet.

3. Disconnect all cables and external attachments.

4. Remove the case cover.

a. Loosen the screws.

TS-hx83XU-RP User Guide

b. Slide the cover back.

c. Lift the cover off the device.

5. Remove the PCIe cover.

a. Remove the screw that secures the cover to the bracket.

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b. Pull the cover away from the slot.

TS-hx83XU-RP User Guide

Note

This image shows removing an expansion card from a TS-h1683XU-RP NAS.

6. Optional: Attach the QNAP bracket to the expansion card.

a. Remove all screws of the existing bracket.

b. Carefully pull the bracket away from the card.

c. Attach the QNAP bracket to the card using the same screws.

d. Verify that the bracket does not move.

7. Install the expansion card.

a. Hold the card by the edges.

b. Insert the card into the slot.

c. Attach the screw.

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Note

This image shows removing an expansion card from a TS-h1683XU-RP NAS.

8. Attach the case cover.

a. Place the cover on the device.

b. Slide the cover forward.

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c. Tighten the screws.

9. Connect all cables and external attachments.

10. Connect the power cord to the electrical outlet.

11. Power on the device.

Hot-swapping Redundant Power Supply Units

Warning

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The NAS may have one or more power supply unit (PSU) cords. To avoid serious injuries, a trained service technician must disconnect all PSU cords before installing or replacing system components.

1. Power off the device.

2. Disconnect the power cord from the electrical outlet and the power supply unit (PSU) that you are

replacing.

3. Firmly press the latch toward the handle and then pull the PSU out.

4. Insert the new PSU.

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5. Connect the power cord to the PSU and the electrical outlet.

6. Power on the device.

Rail Kits

Rail kits are not included with the NAS and must be purchased separately. For details, contact an authorized reseller or go to http://shop.qnap.com.

The TS-hx83XU-RP is compatible with the following rail kit models:

Model Compatible Rail Kit

TS-h1683XU-RP RAIL-A03-57

TS-h2483XU-RP RAIL-A02-90

You can find installation information in the rail kit package.

Expansion Unit Installation

The TS-hx83XU-RP supports SAS expansion units. For details, please see table below.

The device supports SAS expansion units, SATA JBOD expansion units, and USB expansion units. For details, please see table below.

You can purchase storage expansion accessories from QNAP or an authorized reseller.

For details, go to https://shop.qnap.com/.

For the list of compatible expansion units and the maximum number of applicable expansion units, go to

http://www.qnap.com/go/compatibility-expansion.

Expansion Unit Model Description Required Accessories

REXP-1620U-RP • Uses a SAS 12 Gbps

REXP-1220U-RP

REXP-1610U-RP • Uses a SAS 6 Gbps

REXP-1210U-RP

TL-D400S • Uses a SAS 6 Gbps

TL-D800S • Uses a SAS 6 Gbps

(SFF-8644) interface

• Supports SAS/SATA HDD/SSD

(SFF-8644) interface

• Supports SATA/HDD/SSD

(SFF-8088) interface

• Supports SATA/HDD/SSD

(SFF-8088) interface

• SAS-12G2E storage expansion card

• mini-SAS SFF-8644 cable

• RAIL-A03-57

• SAS-12G2E storage expansion card

• mini-SAS SFF-8644 cable

• RAIL-A03-57

• 1 x SFF-8088 connector cable

• QXP-400eS-A1164 host bus adapter

• 2 x SFF-8088 connector cables

• Supports SATA/HDD/SSD

• QXP-800eS-A1164 host bus adapter

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Expansion Unit Model Description Required Accessories

TL-R400S • Uses a SAS 6 Gbps

• 1 x SFF-8088 connector cable

(SFF-8088) interface

• QXP-400eS-A1164 host bus

• Supports SATA/HDD/SSD

adapter

• RAIL-B02

TR-002 • Uses a USB 3.2 Gen 2 Type-C

interface

• USB 3.2 Gen 2 Type-A to Type-C cable

• Supports SATA drives

TR-004 • Uses a USB 3.2 Gen 1 Type-C

interface

• Supports SATA drives

TR-004U • Uses a USB 3.2 Gen 1 Type-C

interface

• Supports SATA drives

TL-D800C • Uses a USB 3.2 Gen 2 Type-C

interface

• Supports SATA drives

TL-R1200C-RP • Uses a USB 3.2 Gen 2 Type-C

interface

• Supports SATA drives

• USB 3.2 Gen 2 Type-C to Type-C cable

• USB 3.2 Gen 2 Type-A to Type-C cable

• USB 3.2 Gen 2 Type-C to Type-C cable

• USB 3.2 Gen 1 Type-A to Type-C cable

• USB 3.2 Gen 2 Type-C to Type-C cable

• RAIL-B02

• USB 3.2 Gen 2 Type-A to Type-C cable

• USB 3.2 Gen 2 Type-C to Type-C cable

• USB 3.2 Gen 2 Type-A to Type-C cable

• USB 3.2 Gen 2 Type-C to Type-C cable

• RAIL-B02

Connecting SAS Expansion Units

To connect the device to SAS expansion units, a storage expansion card must be installed in the device.

1. Install a storage expansion card on the PCIe slot. For details, see Removing Expansion Cards.

2. Connect the expansion units to the device using the following topology.

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3. Power on the expansion units.

4. Verify that the expansion units are recognized by the device.

5. Log on to QuTS hero as administrator.

6. Go to Main Menu > Storage & Snapshots > Overview > System .

7. Verify that the expansion units are listed.

Connecting SATA JBOD Expansion Units

To connect the TS-hx83XU-RP to SATA JBOD expansion units, a host bus adapter must be installed on the NAS.

For required accessories details, see Expansion Unit Installation.

1. Power off the NAS.

2. Install a host bus adapter on the PCIe slot.

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Important

The QNAP QXP host bus adapter is required for connecting the SATA JBOD enclosure to a host device. Third-party host bus adapters are not compatible with QNAP JBOD enclosures.

For details, see Replacing Expansion Cards.

3. Connect the expansion units to the NAS using the following topology.

TS-hx83XU-RP User Guide

Note

This image shows connecting the NAS to a TL-R400S and TL-R1200S-RP.

4. Power on the SATA JBOD expansion units.

5. Power on the NAS.

6. Verify that the expansion units are recognized by the NAS.

a. Log on to QuTS hero as administrator.

b. Go to Main Menu > Storage & Snapshots > Overview > System .

c. Verify that the expansion units are listed.

Connecting USB Expansion Units

To connect the device to USB expansion units, USB Type-A to USB Type-C cables or USB Type-C to USB Type-C cables are required.

For required accessories details, see Expansion Unit Installation.

1. Connect the expansion unit to the NAS.

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a. Connect the USB cable to the USB Type-C port on the expansion unit.

b. Connect the USB cable to a USB 3.2 Gen 1 Type-A port or USB Type-C port on the NAS.

Note

This image shows the NAS connected to TL-R1200-RP USB expansion units.

2. Power on the expansion units.

3. Verify that the expansion units are recognized by the NAS.

a. Log on to QuTS hero as administrator.

b. Go to Main Menu > Storage & Snapshots > Overview > System .

c. Verify that the expansion units are listed.

QuTS hero Installation

The TS-hx83XU-RP uses the QNAP QuTS hero operating system. You can install QuTS hero using any of the following methods:

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Method Description Requirements

Qfinder Pro installation (Recommended)

If the NAS is connected to your local area network, you can do the following:

• Computer

• Network cable

• Locate the NAS using Qfinder Pro.

• Qfinder Pro installer

• Complete the steps in the Smart Installation Guide wizard.

For details, see Installing QuTS hero

Using Qfinder Pro.

Cloud installation If the NAS is connected to the internet,

• Computer or mobile device

you can do the following:

• myQNAPcloud account

• Scan the QR code on the NAS.

• Cloud Key

• Specify the Cloud Key.

• Log into your myQNAPcloud account.

• Use myQNAPcloud Link to remotely access your NAS.

TS-hx83XU-RP User Guide

• Complete the steps in the Smart Installation Guide wizard.

For details, see Installing QuTS hero

Using the Cloud Key.

Installing QuTS hero Using Qfinder Pro

Warning

Installing QuTS hero deletes all data on the drives. Back up your data before proceeding.

Note

You can revert to QTS operating system anytime. For details, see QuTS hero user guide.

1. Power on the device.

2. Connect the device to your local area network.

3. Run Qfinder Pro on a computer that is connected to the same local area network.

Note

To download Qfinder Pro, go to https://www.qnap.com/utilities.

4. Locate the NAS in the list and then double-click the name or IP address. The Smart Installation Guide opens in the default web browser.

5. Click Start Smart Installation Guide. The Install Firmware window appears.

6. Install firmware using any of the following methods:

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Installation methods Steps

Automatic Click Start.

Automatically searches for available firmware updates and installs firmware.

Manual installation a. Click Manual Installation.

The Install Firmware window appears.

b. Click Browse.

The upload file window appears.

c. Select file.

d. Click Open.

Starts firmware installation.

Skip a. Click Skip.

Skips firmware installation.

7. Specify the following information

• NAS name: Specify a name with 1 to 14 characters. The name supports letters (A to Z, a to z), numbers (0 to 9), and hyphens (-), but cannot end with a hyphen.

TS-hx83XU-RP User Guide

• Password: Specify an administrator password with 1 to 64 characters. The password supports all ASCII characters.

8. Click Next.

9. Specify the time zone, date, and time.

Tip

QNAP recommends connecting to an NTP server to ensure that the NAS follows the Coordinated Universal Time (UTC) standard.

10. Click Next. The Configure the network settings screen appears.

11. Select Obtain an IP address automatically (DHCP).

12. Click Next. The Cross-platform file transfer service screen appears.

13. Select the types of devices that you will use to access shared folders on the NAS.

14. Click Next.

15. Review the settings.

16. Click Apply.

A confirmation message appears.

Warning Clicking Yes deletes all data on the drive before installing QuTS hero.

17. Click Yes.

• The QuTS hero installation progress bar appears.

• QuTS hero is installed.

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Note

It may take a couple of minutes to complete QuTS hero installation.

18. Optional: Click Go to NAS Management.

Tip

Click Go to NAS Management to set more advanced QuTS hero configurations and settings. For details, see QuTS hero User Guide.

Installing QuTS hero Using the Cloud Key

Warning

Installing QuTS hero deletes all data on the drives. Back up your data before proceeding.

Note

You can revert to QTS operating system anytime. For details, see QuTS hero user guide.

1. Power on the device.

2. Connect the device to the internet.

TS-hx83XU-RP User Guide

3. Go to the QNAP Cloud Installation page using one of the following methods:

• On your computer, go to http://install.qnap.com/.

• Scan the QR code on the NAS using a mobile device.

The web page lists all the uninitialized QNAP NAS devices on the local network.

4. Locate the NAS in the list and then click Initialize.

Note

If your NAS is not listed, follow the instructions on the web page to specify the Cloud Key on the NAS.

The installation wizard opens in the default web browser.

5. Create an account or sign in to myQNAPcloud.

Note

You must return to this page to complete the installation after creating an account.

6. Specify the myQNAPcloud device name for the NAS.

Note

• The myQNAPcloud device name is used when remotely accessing the NAS.

• For security purposes, the myQNAPCloud Link remote connection service will be disabled on your NAS after initialization. You can enable it by connecting to QuTS hero through LAN and then installing myQNAPCloud Link.

7. Click Next. The Smart Installation Guide opens in the default web browser.

8. Perform any of the following actions.

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• To check for the latest available version, click Start. The wizard downloads the latest available version, and then the NAS restarts after the download is complete. If a newer version is not available, the wizard automatically displays the Smart Installation Guide.

• To install the out-of-the-box version, click Skip.

9. Click Start Smart Installation Guide. The Install Firmware window appears.

10. Install firmware using any of the following methods:

Installation methods Steps

Automatic Click Start.

Automatically searches for available firmware updates and installs firmware.

Manual installation a. Click Manual Installation.

The Install Firmware window appears.

b. Click Browse.

The upload file window appears.

TS-hx83XU-RP User Guide

c. Select file.

d. Click Open.

Starts firmware installation.

Skip Click Skip.

Skips firmware installation.

11. Specify the following information

• NAS name: Specify a name with 1 to 14 characters. The name supports letters (A to Z, a to z), numbers (0 to 9), and hyphens (-), but cannot end with a hyphen.

• Password: Specify an administrator password with 1 to 64 characters. The password supports all ASCII characters.

12. Click Next.

13. Specify the time zone, date, and time.

Tip

QNAP recommends connecting to an NTP server to ensure that the NAS follows the Coordinated Universal Time (UTC) standard.

14. Click Next. The Configure the network settings screen appears.

15. Select Obtain an IP address automatically (DHCP).

16. Click Next. The Cross-platform file transfer service screen appears.

17. Select the types of devices that you will use to access shared folders on the NAS.

18. Click Next.

19. Review the settings.

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20. Click Apply. A confirmation message appears.

Warning Clicking Confirm deletes all data on the drive before installing QuTS hero.

21. Click Confirm.

QuTS hero is installed.

22. Optional: Click Go to NAS Management.

Tip

Click Go to NAS Management to set more advanced QuTS hero configurations and settings. For details, see QuTS hero User Guide.

TS-hx83XU-RP User Guide

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4. Basic Operations

This chapter describes basic NAS operations.

Power Button

Operation User Action Result

Power on Press the button once. The device powers on.

Power off Press and hold the button for 1.5

seconds.

Force power off Press and hold the button for 5

seconds.

The device powers off.

Important

Use this method only when the device is unresponsive.

Reset Button

Operation User Action Result

Basic system reset Press and hold the

button for 3 seconds.

The following settings are reset to default:

• System administrator password: The default password is the first MAC address in uppercase letters without special characters. For example, if the first MAC address is 00-08-9B-F6-15-75, then the admin password will be 00089BF61575.

Tip

You can find the first MAC address using Qfinder Pro. A label attached to the device also lists the address as MAC1.

• TCP/IP configuration:

• Obtain IP address settings automatically via DHCP

• Disable jumbo frames

• If port trunking is enabled (multi-LAN models only), the port trunking mode is reset to “Active Backup (Failover)”.

• System port: 8080 (system service port)

• Security level: Low (Allow all connections)

• LCD panel password: (blank)

• VLAN: Disabled

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Operation User Action Result

Advanced system reset

Press and hold the button for 15 seconds.

The default factory settings are restored.

• To retrieve old data after an advanced system reset, recreate the previous folder structure on the NAS.

LEDs

LEDs indicate the system status and related information when the device is powered on. The following LED information applies only when the drive is correctly installed and when the device is connected to the network or to a host.

For details on the location of the LEDs, see Components.

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LED Status Description

System Status Flashes green and red

• The drive is being formatted. alternately every 0.5 seconds

• The device is being initialized.

• The operating system is being updated.

• RAID rebuilding is in progress.

• Online RAID Capacity Expansion is in progress.

• Online RAID Level Migration is in progress.

• The firmware is being updated.

Important

When updating the firmware, do not remove the power cord or USB cable, and do not force-exit the application.

Red • The drive is invalid.

TS-hx83XU-RP User Guide

• The shared folder has reached its full capacity.

• The shared folder is about to reach its full capacity.

• The system fan is not functioning.

• An error occurred when accessing (read/write) the

data.

• A bad sector is detected on the hard drive.

• The device is in degraded read-only mode (two

member drives failed in RAID 5 or RAID 6 but the data can still be read).

• A hardware self-test error occurred.

Flashes red every 0.5 seconds

The device is in degraded mode (one member drive failed in RAID 1, RAID 5, or RAID 6).

Flashes red once The device has received a command from the remote

control.

Green The device is ready.

Flashes green every 0.5

• The device is not configured. seconds

• A drive is not formatted.

Flashes orange The device is in sleep mode.

Off • All drives are in standby mode.

• The device is powered off.

Drive Status Green The drive is ready.

Red A drive read/write error occurred.

Flashes red 5 times per

The drive is being located in the operating system.

second

Off No drive was detected.

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LED Status Description

Drive Activity Green The drive is ready.

Flashes green The drive is being accessed.

Off No drive was detected.

LAN Orange The network connection is operating at 1 Gbps.

Note

The LAN LED can only detect the device's in-built Gigabit Ethernet port connections. It cannot detect network expansion cards' Gigabit Ethernet port connection status.

Flashes orange The device is being accessed from the network.

Off The device is not connected to a network.

Expansion Orange • A SAS JBOD expansion unit has been detected.

• A REXP expansion unit has been detected.

Off No JBOD expansion unit has been detected.

10 Gigabit Ethernet (SFP+) speed

10 Gigabit Ethernet (SFP+) activity

Green The network connection is operating at 10 Gbps