QNAP TS-873AU-4G User Manual
TS-x73AU
TS-873AU
TS-873AU-RP
TS-1273AU-RP
TS-1673AU-RP
User Guide
Document Version: 2
31/08/2020
TS-x73AU User Guide
Contents
1. Preface
About This Guide.......................................................................................................................................... 3
Audience.......................................................................................................................................................3
Document Conventions................................................................................................................................ 3
2. Product Overview
About the TS-x73AU.....................................................................................................................................4
Hardware Specifications............................................................................................................................... 4
Package Contents........................................................................................................................................ 7
Components................................................................................................................................................. 7
Front Panel...............................................................................................................................................8
Rear Panel................................................................................................................................................8
System Board.........................................................................................................................................10
Drive Numbering.....................................................................................................................................12
Safety Information.......................................................................................................................................13
Installation Requirements........................................................................................................................... 14
Setting Up the NAS.....................................................................................................................................14
3. Installation and Configuration
Hardware Installation.................................................................................................................................. 16
Removing the Case Cover..................................................................................................................... 16
Attaching the Case Cover.......................................................................................................................17
Drive Installation.....................................................................................................................................19
Replacing Memory Modules...................................................................................................................24
Installing Expansion Cards.....................................................................................................................26
Installing a Dual-Slot PCIe Bracket with Riser Card into A Single-Slot PCIe Bracket............................ 33
Hot-Swapping Redundant Power Supply Units......................................................................................35
Expansion Unit Installation..................................................................................................................... 37
Rail Kits.................................................................................................................................................. 41
QTS Installation.......................................................................................................................................... 41
Installing QTS Using Qfinder Pro........................................................................................................... 42
Installing QTS Using the Cloud Key....................................................................................................... 43
4. Basic Operations
Power Button.............................................................................................................................................. 45
LEDs........................................................................................................................................................... 45
Audio Alert.................................................................................................................................................. 47
Reset Button............................................................................................................................................... 49
5. NAS Migration
NAS Migration Requirements..................................................................................................................... 50
Status and Setting Changes after NAS Migration.......................................................................................50
Migrating a NAS..........................................................................................................................................51
Migrating NAS Data Using HBS................................................................................................................. 52
Preparing the Destination NAS...............................................................................................................52
Creating a One-Way Sync Job...............................................................................................................53
Importing Local Users or Group Settings to the Destination NAS..........................................................54
6. Troubleshooting
Forcing Qfinder Pro or myQNAPcloud to Locate the NAS......................................................................... 56
1
Hot-Swapping Failed Drives....................................................................................................................... 56
Recovering Unintentionally Removed Healthy Drives................................................................................ 57
Support and Other Resources.................................................................................................................... 57
7. Glossary
Cloud Key................................................................................................................................................... 58
myQNAPcloud Link.....................................................................................................................................58
myQNAPcloud............................................................................................................................................ 58
QNAP ID..................................................................................................................................................... 58
Qfinder Pro................................................................................................................................................. 58
QTS.............................................................................................................................................................58
8. Notices
Limited Warranty.........................................................................................................................................59
Disclaimer................................................................................................................................................... 59
GNU Public License....................................................................................................................................59
CE Notice....................................................................................................................................................67
FCC Notice................................................................................................................................................. 67
VCCI Notice................................................................................................................................................ 67
BSMI Notice................................................................................................................................................68
SJ/T 11364-2006.........................................................................................................................................68
2
TS-x73AU User Guide
1. Preface
About This Guide
This guide provides information about the device and step-by-step instructions on installing the hardware. It
also provides instructions on basic operations and troubleshooting information.
Audience
This document is intended for consumers and storage administrators. This guide assumes that the user has
a basic understanding of storage and backup concepts.
Document Conventions
Symbol Description
Notes provide default configuration settings and other supplementary
information.
Important notes provide information on required configuration settings and other
critical information.
Tips provide recommendations or alternative methods of performing tasks or
configuring settings.
Warnings provide information that, when ignored, may result in potential loss,
injury, or even death.
Preface 3
TS-x73AU User Guide
2. Product Overview
This chapter provides basic information about the QNAP device.
About the TS-x73AU
The TS-x73AU is powered by a high-performance AMD Ryzen™ Embedded V1000 series V1500B quadcore 2.2 GHz processor, with up to 32 GB of DDR4 memory. The NAS is provisioned for expansion with two
USB 3.2 Gen 2 Type-C ports, one USB 3.2 Gen 2 Type-A port, and one USB 3.2 Gen 1 Type-A port. The
TS-x73AU is available in 8-bay, 12-bay, and 16-bay models. Each TS-x73AU supports installation of SATA
drive bays, features two 2.5 Gigabit Ethernet ports, and two PCIe 3.0 x4 slots (or one PCIe 3.0 x 8 slot) for
various applications and expansion options. Encrypted file transfer performance can be enhanced with AESNI encryption acceleration.
Hardware Specifications
Warning
If your QNAP product has hardware defects, return the product to QNAP or a QNAPauthorized service center for maintenance or replacement. Any attempt to repair or
perform maintenance procedures on the product by you or an unauthorized third-party
invalidates the warranty.
QNAP is not responsible for any damage or data loss caused by unauthorized
modifications and installation of unsupported third-party applications.
For details, see the QNAP Warranty Terms and Conditions.
Tip
Model specifications are subject to change without prior notice. To see the latest
specifications, go to https://www.qnap.com.
Ordering P/N Drive bays Memory Power supply
TS-873AU-4G 8 4 GB Single
TS-873AU-RP-4G 8 4 GB Redundant
TS-1273AU-RP-8G 12 8 GB Redundant
TS-1673AU-RP-16G 16 16 GB Redundant
Component TS-873AU
TS-873AU-RP
Processor
CPU AMD Ryzen™ Embedded V1500B
Frequency 4-core/8-thread 2.20 GHz
Architecture x86 64-bit
Encryption
engine
Memory
Pre-installed
memory
AES-NI
4 GB RAM: 1 x 4 GB UDIMM
DDR4
8 GB RAM: 1 x 8 GB UDIMM
DDR4
TS-1273AU-RP TS-1673AU-RP
16 GB RAM: 1 x 16 GB
UDIMM DDR4
Product Overview 4
TS-x73AU User Guide
Component TS-873AU
TS-1273AU-RP TS-1673AU-RP
TS-873AU-RP
Memory slots 2 x UDIMM DDR4
Important
• Use only QNAP memory modules to maintain system performance
and stability. For NAS devices with more than one memory slot, use
QNAP modules with identical specifications.
• Using unsupported modules may degrade performance, cause
errors, or prevent the operating system from starting.
Maximum
32 GB RAM: 2 x 16 GB
memory
Flash
5 GB (dual-boot OS protection)
memory
Storage
Drive bays 8 x 3.5-inch SATA 6 Gbps 12 x 3.5-inch SATA 6 Gbps 16 x 3.5-inch SATA 6 Gbps
Note
The SATA 6 Gbps drive bays are backward compatible with SATA 3
Gbps drives.
Drive
3.5-inch bays:
compatibility
• 3.5-inch SATA hard disk drives
• 2.5-inch SATA hard disk drives
• 2.5-inch SATA solid-state drives
SSD cache
Supported
acceleration
support
Hot-swapping Supported
Network
2.5 Gigabit
2 x 2.5 GbE RJ45
Ethernet
Ports
Note
The 2.5 Gigabit Ethernet port provides 4 network connection speeds:
2.5 Gbps, 1 Gbps, 100 Mbps, and 10 Mbps
Wake-on-LAN Yes (GbE RJ45)
External I/O Ports & Expansion Slots
PCIe slots 1 x PCIe 3.0 x8 2 x PCIe 3.0 x4
Tip
For the list of compatible expansion cards, go to https://www.qnap.com/
compatibility.
USB ports • 2 x USB 3.2 Gen 2 Type-C
Interface
• 1 x USB 3.2 Gen 2 Type-A
• 1 x USB 3.2 Gen 1 Type-A
Product Overview 5
TS-x73AU User Guide
Component TS-873AU
TS-1273AU-RP TS-1673AU-RP
TS-873AU-RP
Buttons • Power
• Reset
Dimensions
Form factor 2U Rackmount 3U Rackmount
Dimensions
(H x W x D)
Net weight • TS-873AU: 8.04 kgs
89.5 x 423.8 x 371 mm
(3.52 x 16.68 x 14.60 in)
(17.72 lbs)
89.5 x 425.3 x 371 mm
(3.52 x 16.74 x 14.60 in)
9.69 kgs
(21.36 lbs)
132 x 430 x 371 mm
(5.19 x 16.92 x 14.60 in)
13.53 kgs
(29.82 lbs)
• TS-873AU-RP: 9.15 kgs
(20.17 lbs)
Others
Rail
RAIL-B02
compatibility
Note
• Rail kits are not included with the NAS and must be purchased
separately. For details, contact an authorized reseller or go to http://
shop.qnap.com.
• Information on rail kit installation can be found in the installation
guide included in the rail kit package.
Power supply
unit
• TS-873AU: 250W,
100-240V AC, 50/60 Hz
• TS-873AU-RP: 2 x
300W, 100-240V AC,
50/60 Hz
System
CR2032 lithium battery 3V
battery
Warning
To avoid potential injury or damage to components, ensure that the
drives and other internal system components have cooled before
touching them.
Important
Dispose of used batteries according to local regulations or the
instructions of the battery manufacturer.
Sound level • TS-873AU: 24.9 db(A)
• TS-873AU-RP: 23.9
db(A)
Note
The sound level was tested at a bystander position, which is within one
meter of the NAS. The test NAS operated at low speed with the
maximum number of drives installed.
TS-1273AU-RP: 2 x 300W,
100-240V AC, 50/60 Hz
TS-1673AU-RP: 2 x 550W,
100-240V AC, 50/60 Hz
25.2 db(A) 26.7 db(A)
Product Overview 6
TS-x73AU User Guide
Component TS-873AU
TS-873AU-RP
Fans System: 2 x 80 mm, 12V DC smart fans System: 3 x 80 mm, 12V DC
Warning
To avoid potential injury or damage to components, do not touch the
fans while the NAS is connected to a power source.
Operating
temperature
Relative
humidity
0˚C to 40˚C (32˚F to 104˚F)
• Non-condensing relative humidity: 5% to 95%
• Wet-bulb temperature: 27˚C (80.6˚F)
Tip
For the list of compatible drive models and expansion cards, go to https://www.qnap.com/
compatibility.
TS-1273AU-RP TS-1673AU-RP
smart fans
Package Contents
Item Quantity
TS-x73AU 1
Power cords • TS-873AU: 1
• TS-873AU-RP: 2
• TS-1273AU-RP: 2
• TS-1673AU-RP: 2
Ethernet cables 1 x CAT5e cable
Screws for 3.5-inch drives • TS-873AU, TS-873AU-RP: 32
• TS-1273AU-RP: 48
• TS-1673AU-RP: 64
Screws for 2.5-inch drives • TS-873AU, TS-873AU-RP: 24
• TS-1273AU-RP: 36
• TS-1673AU-RP: 48
Quick Installation Guide (QIG) 1
Components
Product Overview 7
Front Panel
TS-x73AU User Guide
No. Component No. Component
1 Power button 4 LAN LED
2 Status LED 5 Drive LED
3 Expansion unit LED - -
Rear Panel
TS-873AU
No. Component No. Component
1 PCIe low-profile cover 6 USB 3.2 Gen 1 Type-A port
Product Overview 8
No. Component No. Component
2 2.5 Gigabit Ethernet activity LED 7 USB 3.2 Gen 2 Type-C ports
3 2.5 Gigabit Ethernet ports 8 USB 3.2 Gen 2 Type-A port
4 2.5 Gigabit Ethernet speed LED 9 Reset button
5 Power input - -
TS-x73AU User Guide
TS-873AU-RP
No. Component No. Component
1 PCIe low-profile cover 6 Power supply unit 2
2 2.5 Gigabit Ethernet activity LED 7 USB 3.2 Gen 1 Type-A port
3 2.5 Gigabit Ethernet ports 8 USB 3.2 Gen 2 Type-C ports
4 2.5 Gigabit Ethernet speed LED 9 USB 3.2 Gen 2 Type-A port
5 Power supply unit 1 10 Reset button
Product Overview 9
TS-1273AU-RP, TS-1673AU-RP
TS-x73AU User Guide
No. Component No. Component
1 PCIe low-profile covers 6 Power supply unit 2
2 2.5 Gigabit Ethernet activity LED 7 USB 3.2 Gen 1 Type-A port
3 2.5 Gigabit Ethernet ports 8 USB 3.2 Gen 2 Type-C ports
4 2.5 Gigabit Ethernet speed LED 9 USB 3.2 Gen 2 Type-A port
5 Power supply unit 1 10 Reset button
System Board
TS-873AU, TS-873AU-RP
Product Overview 10
No. Component No. Component
1 PCIe 3.0 x8 slot 3 Memory slot 1
2 Memory slot 2 - -
TS-1273AU-RP, TS-1673AU-RP
TS-x73AU User Guide
No. Component No. Component
1 PCIe 3.0 x4 slot 2 3 Memory slot 2
2 PCIe 3.0 x4 slot 1 4 Memory slot 1
Note
The image does not include the case cover.
Product Overview 11
Drive Numbering
TS-x73AU User Guide
TS-873AU, TS-873AU-RP
TS-1273AU-RP
Product Overview 12
TS-1673AU-RP
TS-x73AU User Guide
Safety Information
The following instructions help ensure personal safety and environmental safety. Read these instructions
carefully before performing any operations.
General Instructions
• The device should be stored in a secure location with restricted access, controlled through the use of a
tool, lock and key, or any means of security.
• Only qualified, skilled, and authorized persons with knowledge of all restrictions, safety precautions,
and installation and maintenance procedures should have physical access to the device.
• To avoid potential injury or damage to components, ensure that the drives and other internal system
components have cooled before touching them.
• Observe electrostatic discharge (ESD) procedures to avoid potential injury or damage to components.
Power
• To reduce the risk of fire or electric shock, ensure that you only connect the power cord to a properly
grounded electrical outlet.
•
Devices with redundant power supply may have one or more power supply unit (PSU) cords. To avoid
serious injuries, a trained service technician must disconnect all PSU cords from the device before
installing or replacing system components.
System Battery
• To avoid potential battery explosion, causing injury or damage to components, ensure that you replace
the existing battery with a battery of the same type.
Product Overview 13
TS-x73AU User Guide
• Dispose of used batteries properly according to local regulations or the instructions of the battery
manufacturer.
Moving Parts
•
Moving fan blades: Keep your body parts away from moving fan blades while the device is connected
to a power source.
•
Moving components: Keep your body parts away from other moving components.
Installation Requirements
Category Item
Environment • Room temperature: 0˚C to 40˚C (32˚F to 104˚F)
• Non-condensing relative humidity: 5% to 95%
• Wet-bulb temperature: 27˚C (80.6˚F)
• Flat, anti-static surface without exposure to direct sunlight, liquids,
or chemicals
Hardware and peripherals • Storage drives
For the list of compatible drive models, go to https://
www.qnap.com/compatibility.
• Network cable
Tools • Phillips #1 or #2 screwdriver
• Anti-static wrist strap
Setting Up the NAS
Important
Read all safety requirements and information carefully before setting up the NAS or
installing NAS components.
1. Place your NAS device in an environment that meets the requirements.
For details, see Installation Requirements.
2. Install the drives.
For details, see the following topics:
• Installing 3.5-inch Hard Drives on 3.5-inch Trays
• Installing 2.5-inch Hard Drives or Solid State Drives on 3.5-inch Trays
For the list of compatible drive models, go to https://www.qnap.com/compatibility.
Product Overview 14
3. Optional: Install expansion cards.
For details, see Installing Expansion Cards.
4. Connect the NAS to the network.
5. Optional: Connect expansion units.
For details, see the following topics:
• Connecting SAS Expansion Units
• Connecting SATA JBOD Expansion Units
• Connecting USB Expansion Units
6. Connect the power cord and all applicable cables.
7. Power on the NAS.
8. Install QTS.
For details, see QTS Installation.
9. Log on to QTS.
TS-x73AU User Guide
Product Overview 15
TS-x73AU User Guide
3. Installation and Configuration
This chapter provides specific hardware and firmware installation and configuration steps.
Hardware Installation
This section provides information on installing drives, memory modules, and expansion cards.
Removing the Case Cover
Warning
• Only qualified personnel should perform the following steps. Failure to follow
instructions can result in serious injury or death.
•
Moving fan blades: Keep your hands and other body parts away from moving fan
blades.
1. Power off the device.
2. Disconnect the power cord from the electrical outlet.
3. Disconnect all cables and external attachments.
4. Remove the case cover.
a. Loosen the screws.
b. Slide the cover back.
c. Lift the cover off the NAS.
Installation and Configuration 16
TS-x73AU User Guide
Attaching the Case Cover
Warning
•
Moving fan blades: Keep your hands and other body parts away from moving fan
blades.
•
Other moving components: Keep your hands and other body parts away from other
moving components.
1. Place the cover on the NAS.
Installation and Configuration 17
TS-x73AU User Guide
2. Slide the cover forward.
3. Tighten the screws.
Installation and Configuration 18
TS-x73AU User Guide
4. Connect all cables and external attachments.
5. Connect the power cord to the electrical outlet.
6. Power on the device.
Drive Installation
The TS-x73AU is compatible with 3.5-inch and 2.5-inch hard drives, and 2.5-inch solid state drives.
Installing 3.5-inch Hard Drives on 3.5-inch Trays
Tip
For the list of compatible drive models, go to https://www.qnap.com/compatibility.
Warning
• Installing a drive deletes all data on the drive.
• Observe electrostatic discharge (ESD) procedures to avoid damage to components.
•
Moving fan blades: Keep your hands and other body parts away from moving fan
blades.
•
Other moving components: Keep your hands and other body parts away from other
moving components.
Installation and Configuration 19
1. Power off the NAS.
2. Remove the drive tray.
a. Pull the tray handle outward.
b. Pull the tray out.
TS-x73AU User Guide
3. Install a drive on the tray.
a. Place the tray on the drive so that the holes on the tray are aligned with those on the drive.
b. Attach the screws.
Installation and Configuration 20
Loading...