QNAP TS-473A, TS-673A, TS-873A User Manual
TS-x73A
TS-473A
TS-673A
TS-873A
User Guide
Document Version: 1 16/03/2021
TS-x73A User Guide
Contents |
|
1. Preface |
|
About This Guide.......................................................................................................................................... |
3 |
Audience....................................................................................................................................................... |
3 |
Document Conventions................................................................................................................................ |
3 |
2. Product Overview |
|
About the TS-x73A....................................................................................................................................... |
4 |
Hardware Specifications............................................................................................................................... |
4 |
Package Contents........................................................................................................................................ |
6 |
Components................................................................................................................................................. |
7 |
Front Panel............................................................................................................................................... |
7 |
Rear Panel................................................................................................................................................ |
8 |
Right Panel............................................................................................................................................. |
10 |
Left Panel............................................................................................................................................... |
10 |
Drive Numbering..................................................................................................................................... |
11 |
Safety Information....................................................................................................................................... |
12 |
Installation Requirements........................................................................................................................... |
13 |
Setting Up the NAS..................................................................................................................................... |
13 |
3. Installation and Configuration |
|
Hardware Installation.................................................................................................................................. |
15 |
Drive Installation..................................................................................................................................... |
15 |
Installing Expansion Cards..................................................................................................................... |
27 |
Replacing Memory Modules................................................................................................................... |
37 |
Expansion Unit Installation..................................................................................................................... |
41 |
QTS Installation.......................................................................................................................................... |
45 |
Installing QTS Using Qfinder Pro........................................................................................................... |
46 |
Installing QTS Using the Cloud Key....................................................................................................... |
47 |
4. Basic Operations |
|
Power Button.............................................................................................................................................. |
49 |
Reset Button............................................................................................................................................... |
49 |
USB One Touch Copy Button..................................................................................................................... |
50 |
LEDs........................................................................................................................................................... |
50 |
Audio Alert.................................................................................................................................................. |
52 |
5. Troubleshooting |
|
Forcing Qfinder Pro or myQNAPcloud to Locate the NAS......................................................................... |
54 |
Hot-swapping Failed Drives........................................................................................................................ |
54 |
Recovering Unintentionally Removed Healthy Drives................................................................................ |
55 |
Support and Other Resources.................................................................................................................... |
55 |
6. Glossary |
|
Cloud Key................................................................................................................................................... |
56 |
myQNAPcloud Link..................................................................................................................................... |
56 |
myQNAPcloud............................................................................................................................................ |
56 |
QNAP ID..................................................................................................................................................... |
56 |
Qfinder Pro................................................................................................................................................. |
56 |
QTS............................................................................................................................................................. |
56 |
QuTS hero.................................................................................................................................................. |
56 |
1
7. Notices |
|
Limited Warranty......................................................................................................................................... |
57 |
Disclaimer................................................................................................................................................... |
57 |
GNU Public License.................................................................................................................................... |
57 |
CE Notice.................................................................................................................................................... |
65 |
FCC Notice................................................................................................................................................. |
65 |
VCCI Notice................................................................................................................................................ |
66 |
BSMI Notice................................................................................................................................................ |
66 |
SJ/T 11364-2006......................................................................................................................................... |
66 |
2
TS-x73A User Guide
1. Preface
About This Guide
This guide provides information on the QNAP TS-x73A NAS and step-by-step instructions on installing the hardware. It also provides instructions on basic operations and troubleshooting information.
Audience
This document is intended for consumers and storage administrators. This guide assumes that the user has a basic understanding of storage and backup concepts.
Document Conventions
Symbol |
Description |
|
Notes provide default configuration settings and other supplementary |
|
information. |
|
|
|
Important notes provide information on required configuration settings and other |
|
critical information. |
|
|
|
Tips provide recommendations or alternative methods of performing tasks or |
|
configuring settings. |
|
|
|
Warnings provide information that, when ignored, may result in potential loss, |
|
injury, or even death. |
|
|
Preface 3
TS-x73A User Guide
2. Product Overview
This chapter provides basic information about the QNAP TS-x73A NAS.
About the TS-x73A
The TS-x73A is a high-performance and energy-efficient NAS solution powered by an AMD Ryzen™ Embedded V1500B quad-core processor, AES-NI hardware encryption engine, and up to 64 GB memory. The TS-x73A can also adapt to your needs due to its hot-swappable drives, M.2 NVMe SSD slots, and dual PCIe expansion slots. You can also switch the operating system between QTS and QuTS hero.
Hardware Specifications
Warning
•If your QNAP product has hardware defects, return the product to QNAP or a QNAPauthorized service center for maintenance or replacement. Any attempt to repair or perform maintenance procedures on the product by you or an unauthorized third party invalidates the warranty.
•QNAP is not responsible for any damage or data loss caused by unauthorized modifications and installation of unsupported third-party applications.
•For details, see the QNAP Warranty Terms and Conditions.
Tip
Model specifications are subject to change without prior notice. To see the latest specifications, go to https://www.qnap.com.
Ordering P/N |
|
Drive bays |
Memory |
Power supply |
TS-473A-8G |
4 |
|
8 GB |
Single |
|
|
|
|
|
TS-673A-8G |
6 |
|
8 GB |
Single |
|
|
|
|
|
TS-873A-8G |
8 |
|
8 GB |
Single |
|
|
|
|
|
Component |
TS-473A |
TS-673A |
TS-873A |
Processor |
|
|
|
|
|
|
|
CPU |
AMD® Ryzen™ Embedded V1500B |
|
|
|
|
|
|
Frequency |
4-core/8-thread 2.2 GHz |
|
|
|
|
|
|
Architecture |
x86 64-bit |
|
|
|
|
|
|
Encryption engine |
AES-NI |
|
|
|
|
|
|
Memory |
|
|
|
|
|
|
|
Pre-installed memory |
8 GB RAM: 1 x 8 GB DDR4 non ECC SODIMM |
|
|
Product Overview 4
TS-x73A User Guide
Component |
|
|
TS-473A |
TS-673A |
TS-873A |
|
Memory slots |
2 x SODIMM DDR4 |
|
|
|||
|
|
|
Important |
|
|
|
|
|
|
|
|
||
|
|
|
• |
Use only QNAP memory modules to maintain system |
||
|
|
|
|
performance and stability. For NAS devices with more |
||
|
|
|
|
than one memory slot, use QNAP modules with identical |
||
|
|
|
|
specifications. |
|
|
|
|
|
• |
Using unsupported modules may degrade performance, |
||
|
|
|
|
cause errors, or prevent the operating system from |
||
|
|
|
|
starting. |
|
|
|
|
|
Note |
|
|
|
|
|
|
|
|
||
|
|
|
This device supports ECC memory modules. |
|
||
|
|
|
|
|
||
|
|
|
|
|||
Maximum memory |
64 GB (2 x 32 GB) |
|
|
|||
|
|
|
||||
Flash memory |
5 GB (dual-boot OS protection) |
|
||||
|
|
|
|
|
|
|
Storage |
|
|
|
|
|
|
|
|
|
|
|||
Drive bays |
4 x 3.5-inch SATA 6 Gbps |
6 x 3.5-inch SATA 6 Gbps |
8 x 3.5-inch SATA 6 Gbps |
|||
|
bays |
|
bays |
bays |
||
|
|
|
Tip |
|
|
|
|
|
|
|
|
|
|
|
|
|
The drive bays are backward compatible with SATA 3 Gbps |
|||
|
|
|
drives. |
|
|
|
|
|
|
|
|||
Drive compatibility |
3.5-inch bays: |
|
|
|||
|
• |
3.5-inch SATA hard disk drives |
|
|||
|
• |
2.5-inch SATA hard disk drives |
|
|||
|
• |
2.5-inch SATA solid-state drives |
|
|||
|
|
|
|
|||
M.2 SSD slots |
2 x PCIe Gen 3 x1 NVMe |
|
|
|||
|
|
|
|
|
|
|
M.2 SSD form factor |
2280 |
|
|
|
|
|
|
|
|
|
|||
SSD cache acceleration |
3.5-inch drive bays:1 to 4 |
3.5-inch drive bays:1 to 6 |
3.5-inch drive bays:1 to 8 |
|||
support |
|
|
|
|
|
|
Hot-swapping |
The device supports hot-swapping drives except for the following: |
|||||
|
M.2 SSDs |
|
|
|
||
|
|
|
|
|
|
|
Network |
|
|
|
|
|
|
|
|
|
|
|||
2.5 Gigabit Ethernet ports |
2 x 2.5 GbE RJ45 |
|
|
|||
|
|
|
Note |
|
|
|
|
|
|
|
|
||
|
|
|
The 2.5 Gigabit Ethernet port provides 3 network connection |
|||
|
|
|
speeds: 2.5G, 1G, and 100M. |
|
||
|
|
|
|
|||
Wake-on-LAN |
Yes (2.5 GbE RJ45) |
|
|
|||
|
|
|
|
|
||
External I/O Ports & Expansion Slots |
|
|
|
|||
|
|
|
|
|||
PCIe slots |
2 x PCIe 3.0 x4 |
|
|
|||
|
|
|
|
|
|
|
Product Overview 5
TS-x73A User Guide
Component |
|
|
TS-473A |
TS-673A |
TS-873A |
USB ports |
Front: |
|
|
||
|
1 x USB 3.2 Gen 2 (10 Gbps) Type-A |
|
|||
|
|
|
Note |
|
|
|
|
|
|
|
|
|
|
|
This USB port supports One Touch Copy. |
|
|
|
|
|
|
|
|
|
Rear: |
|
|
||
|
• |
2 x USB 3.2 Gen 2 (10 Gbps) Type-A |
|
||
|
|
1 x USB 3.2 Gen 1 (5 Gbps) Type-C |
|
||
|
|
|
|
|
|
Interface |
|
|
|
|
|
|
|
|
|
|
|
Buttons |
• |
Power |
|
|
|
|
• USB One Touch Copy |
|
|
||
|
• |
Reset |
|
|
|
|
|
|
|
|
|
Dimensions |
|
|
|
|
|
|
|
|
|
||
Form factor |
Tower |
|
|
||
|
|
|
|
||
Dimensions (H x W x D) |
188.2 x 199.3 x 280.8 |
188.2 x 264.3 x 280.8 |
188.2 x 329.3 x 280.8 |
||
|
mm |
|
|
mm |
mm |
|
(7.41 x 7.85 x 11.05 in) |
(7.41 x 10.4 x 11.05 in) |
(7.41 x 12.96 x 11.05 in) |
||
|
|
|
|
||
Net weight |
5.03 kg (11.09 lbs) |
5.78 kg (12.74 lbs) |
6.76 kg (14.90 lbs) |
||
|
|
|
|
|
|
Others |
|
|
|
|
|
|
|
|
|||
Power supply unit |
250W, 100-240V AC, 50/60Hz |
|
|||
|
|
|
|||
System battery |
CR2032 lithium battery (3V, 225 mAh) |
|
|||
|
|
|
|
||
Sound level |
21.4 dB(A) |
20.3 dB(A) |
23.0 dB(A) |
||
|
|
|
|
|
|
|
|
|
Note |
|
|
|
|
|
|
|
|
|
|
|
The sound level was tested at a bystander position, which is |
||
|
|
|
within one meter of the NAS. The test NAS operated at low |
||
|
|
|
speed with the maximum number of drives installed. |
||
|
|
|
|
|
|
Fans |
• |
System: 1 x 120 mm, |
• System: 2 x 92 mm, |
• System: 2 x 120 mm, |
|
|
|
12V DC fan |
12V DC fans |
12V DC fans |
|
|
• CPU: 1 x 60 mm fan |
• CPU: 1 x 60 mm fan |
• CPU: 1 x 60 mm fan |
||
|
|
|
|
||
Operating temperature |
0˚C to 40˚C (32˚F to 104˚F) |
|
|||
|
|
|
|
||
Relative humidity |
• |
Non-condensing relative humidity: 5% to 95% |
|
||
|
• |
Wet-bulb temperature: 27˚C (80.6˚F) |
|
||
|
|
|
|
||
Security slot |
Kensington security slot |
|
|
||
|
|
|
|
|
|
Tip
For the list of compatible drive models and expansion cards, go to https://www.qnap.com/ compatibility.
Package Contents
Item |
Quantity |
TS-x73A NAS |
1 |
|
|
Power cord |
1 |
|
|
Product Overview 6
TS-x73A User Guide
Item |
|
Quantity |
Ethernet cable |
1 Cat5e |
|
|
|
|
Screws for 3.5-inch drives |
• |
TS-473A: 12 |
|
• |
TS-673A-4G: 18 |
|
• |
TS-873A: 24 |
|
|
|
Screws for 2.5-inch drives |
• |
TS-473A: 12 |
|
• |
TS-673A: 18 |
|
• |
TS-873A: 24 |
|
|
|
Drive tray keys |
2 |
|
|
|
|
Heatsinks for M.2 SSDs |
2 |
|
|
|
|
Quick Installation Guide (QIG) |
1 |
|
|
|
|
Components
Front Panel
TS-x73A
No. |
Component |
No. |
Component |
1 |
Drive LEDs |
6 |
M.2 SSD LEDs |
|
|
|
|
2 |
Power button |
7 |
USB LED |
|
|
|
|
3 |
USB 3.2 Gen 2 One Touch Copy Type-A port |
8 |
LAN LED |
|
|
|
|
4 |
USB One Touch Copy button |
9 |
Status LED |
|
|
|
|
5 |
IR sensor |
- |
- |
|
|
|
|
Product Overview 7
TS-x73A User Guide
Rear Panel
TS-473A/TS-673A
No. |
|
Component |
|
Component |
1 |
Power input |
6 |
2.5 Gigabit Ethernet activity LED |
|
|
|
|
|
|
2 |
2.5 Gigabit Ethernet ports (RJ45) |
7 |
2.5 Gigabit Ethernet speed LED |
|
|
|
Note |
|
|
|
|
|
|
|
|
|
These Gigabit Ethernet ports |
|
|
|
|
support Wake-on-LAN |
|
|
|
|
configurations. |
|
|
|
|
|
|
|
3 |
Kensington security slot |
8 |
PCIe full-height covers |
|
|
|
|
|
|
4 |
USB 3.2 Gen 1 Type-C port |
9 |
Reset button |
|
|
|
|
|
|
5 |
USB 3.2 Gen 2 Type-A ports |
- |
- |
|
|
|
|
|
|
Product Overview 8
TS-x73A User Guide
TS-873A
No. |
|
Component |
|
Component |
1 |
Kensington security slot |
6 |
2.5 Gigabit Ethernet activity LED |
|
|
|
|
|
|
2 |
Power input |
7 |
2.5 Gigabit Ethernet speed LED |
|
|
|
|
|
|
3 |
2.5 Gigabit Ethernet ports (RJ45) |
8 |
PCIe full-height covers |
|
|
|
Note |
|
|
|
|
|
|
|
|
|
These Gigabit Ethernet ports |
|
|
|
|
support Wake-on-LAN |
|
|
|
|
configurations. |
|
|
|
|
|
|
|
4 |
USB 3.2 Gen 1 Type-C port |
9 |
Reset button |
|
|
|
|
|
|
5 |
USB 3.2 Gen 2 Type-A ports |
- |
- |
|
|
|
|
|
|
Product Overview 9
TS-x73A User Guide
Right Panel
Note
The image does not include the chassis.
No. |
|
Component |
No. |
Component |
1 |
Memory slot 2 |
|
3 |
M.2 SSD slot 1 |
|
|
|
|
|
2 |
Memory slot 1 |
|
4 |
M.2 SSD slot 2 |
|
|
|
|
|
Left Panel
Product Overview 10
TS-x73A User Guide
Note
The image does not include the chassis.
No. |
Component |
No. |
Component |
1 |
PCIe slot 1 (PCIe 3.0 x4) |
2 |
PCIe slot 2 (PCIe 3.0 x4) |
|
|
|
|
Drive Numbering
TS-473A
TS-673A
Product Overview 11
TS-x73A User Guide
TS-873A
Safety Information
The following instructions help ensure personal safety and environmental safety. Read these instructions carefully before performing any operations.
General Instructions
•The device should be stored in a secure location with restricted access, controlled through the use of a tool, lock and key, or any means of security.
•Only qualified, skilled, and authorized persons with knowledge of all restrictions, safety precautions, and installation and maintenance procedures should have physical access to the device.
•To avoid potential injury or damage to components, ensure that the drives and other internal system components have cooled before touching them.
•Observe electrostatic discharge (ESD) procedures to avoid potential injury or damage to components.
Power
•To reduce the risk of fire or electric shock, ensure that you only connect the power cord to a properly grounded electrical outlet.
•
Devices with redundant power supply may have one or more power supply unit (PSU) cords. To avoid serious injuries, a trained service technician must disconnect all PSU cords from the device before installing or replacing system components.
System Battery
•To avoid potential battery explosion, causing injury or damage to components, ensure that you replace the existing battery with a battery of the same type.
Product Overview 12
TS-x73A User Guide
•Dispose of used batteries properly according to local regulations or the instructions of the battery manufacturer.
Moving Parts
•
Moving fan blades: Keep your body parts away from moving fan blades while the device is connected to a power source.
•
Moving components: Keep your body parts away from other moving components.
Installation Requirements
Category |
|
Item |
Environment |
• |
Room temperature: 0˚C to 40˚C (32˚F to 104˚F) |
|
• |
Non-condensing relative humidity: 5% to 95% |
|
• |
Wet-bulb temperature: 27˚C (80.6˚F) |
|
• |
Flat, anti-static surface without exposure to direct sunlight, liquids, |
|
|
or chemicals |
|
|
|
Hardware and peripherals |
• |
Storage drives |
|
|
For details on compatible drives, go to https://www.qnap.com/ |
|
|
compatibility/. |
|
• |
Network cable |
|
|
|
Tools |
• |
Phillips #1 or #2 screwdriver |
|
• |
Anti-static wrist strap |
|
|
|
Setting Up the NAS
1.Place your NAS device in an environment that meets the requirements. For details, see Installation Requirements.
2.Install the drives.
For details, see the following topics:
•Installing 3.5-inch Hard Drives on 3.5-inch Trays
•Installing 2.5-inch Hard Drives or Solid-state Drives on 3.5-inch Trays
•Installing M.2 Solid-state Drives
3.Optional: Install expansion cards.
4.Connect the power cord and all applicable cables.
5.Power on the NAS.
Product Overview 13
TS-x73A User Guide
6.Install QTS.
For details, see QTS Installation.
7.Log on to the operating system.
Product Overview 14
TS-x73A User Guide
3. Installation and Configuration
This chapter provides specific hardware and firmware installation and configuration steps.
Hardware Installation
This section provides information on installing drives, memory modules, and expansion cards.
Drive Installation
The TS-x73A is compatible with 3.5-inch and 2.5-inch hard drives, 2.5-inch solid-state drives, and M.2 solidstate drives.
Installing 3.5-inch Hard Drives on 3.5-inch Trays
Warning
•Installing a drive deletes all data on the drive.
•Observe electrostatic discharge (ESD) procedures to avoid damage to components.
Moving fan blades: Keep your hands and other body parts away from moving fan blades.
•
Other moving components: Keep your hands and other body parts away from other moving components.
1.Power off the NAS.
2.Remove the drive tray.
a. Optional: Unlock the tray.
Installation and Configuration 15
TS-x73A User Guide
b.Pull the handle to release the tray.
c.Pull the tray out.
Note
The preinstalled drive trays come unlocked.
Important
Ensure the drive tray keys are stored in a safe place.
3.Install a drive on the tray.
a. Remove the fastening panels from the sides of the drive tray.
Installation and Configuration 16
TS-x73A User Guide
b.Place the drive on the tray so that the holes on the sides of the drive are aligned with the holes on the sides of the tray.
c.Attach the fastening panels to lock the drive to the tray.
d. Optional: Attach the screws to further secure the drive.
Installation and Configuration 17
TS-x73A User Guide
4.Load the tray into the bay.
a. Insert the tray into the bay.
b.Push the handle.
c.Lock the tray.
Installation and Configuration 18
TS-x73A User Guide
5. Power on the NAS.
Installing 2.5-inch Hard Drives or Solid-state Drives on 3.5-inch Trays
Warning
•Installing a drive deletes all data on the drive.
•Observe electrostatic discharge (ESD) procedures to avoid damage to components.
Moving fan blades: Keep your hands and other body parts away from moving fan blades.
•
Other moving components: Keep your hands and other body parts away from other moving components.
1.Power off the NAS.
2.Remove the drive tray.
a. Optional: Unlock the tray.
Installation and Configuration 19
TS-x73A User Guide
b.Pull the handle to release the tray.
c.Pull the tray out.
Note
The preinstalled drive trays come unlocked.
Important
Ensure the drive tray keys are stored in a safe place.
3.Install a drive on the tray.
a. Remove the right fastening panel from the drive tray.
Installation and Configuration 20
Loading...