QNap TS-473-4G, TS-673-4G User Manual

TS-x73

TS-473 TS-673 TS-873

User Guide

Document Version: 1 19/04/2018

TS-x73 User Guide

1. Preface

About This Guide.......................................................................................................................................... 3

Audience.......................................................................................................................................................3

Document Conventions................................................................................................................................ 3

2. Product Overview

About the TS-x73..........................................................................................................................................4

Hardware Specifications............................................................................................................................... 4

Package Contents........................................................................................................................................ 6

Components................................................................................................................................................. 7

Front Panel...............................................................................................................................................7

Rear Panel................................................................................................................................................8

Right Panel.............................................................................................................................................10

Left Panel............................................................................................................................................... 10

Drive Numbering.....................................................................................................................................11

Installation Requirements........................................................................................................................... 12

Setting Up the NAS.....................................................................................................................................12

3. Installation and Configuration

Hardware Installation.................................................................................................................................. 14

Drive Installation.....................................................................................................................................14

Installing Expansion Cards.....................................................................................................................23

Replacing Memory Modules...................................................................................................................33

QTS Installation.......................................................................................................................................... 36

Installing QTS Using Qfinder Pro........................................................................................................... 37

Installing QTS Using the Cloud Key....................................................................................................... 38

4. Basic Operations

Power Button.............................................................................................................................................. 41

Reset Button............................................................................................................................................... 41

USB One Touch Copy Button..................................................................................................................... 41

LEDs........................................................................................................................................................... 42

Beep Alarm................................................................................................................................................. 43

5. Troubleshooting

Forcing Qfinder Pro or myQNAPcloud to Locate the NAS......................................................................... 44

Hot-swapping Failed Drives........................................................................................................................44

Recovering Unintentionally Removed Healthy Drives................................................................................ 45

Support and Other Resources.................................................................................................................... 45

6. Glossary

CloudKey.................................................................................................................................................... 46

CloudLink....................................................................................................................................................46

myQNAPcloud............................................................................................................................................ 46

myQNAPcloud ID........................................................................................................................................46

Qfinder Pro................................................................................................................................................. 46

QTS.............................................................................................................................................................46

7. Notices

Limited Warranty.........................................................................................................................................47

Disclaimer................................................................................................................................................... 47

GNU Public License....................................................................................................................................47

FCC Notice................................................................................................................................................. 55

CE Notice....................................................................................................................................................55

SJ/T 11364-2006.........................................................................................................................................56

TS-x73 User Guide

1. Preface

About This Guide

This guide provides information on the QNAP TS-x73 NAS and step-by-step instructions on installing the hardware. It also provides instructions on basic operations and troubleshooting information.

Audience

This document is intended for consumers and storage administrators. This guide assumes that the user has a basic understanding of storage and backup concepts.

Document Conventions

Symbol Description

Notes provide default configuration settings and other supplementary information.

Important notes provide information on required configuration settings and other critical information.

Tips provide recommendations or alternative methods of performing a task or configuring settings.

Warnings provide information, that when ignored, may result to potential loss, injury, or even death.

Preface 3

TS-x73 User Guide

2. Product Overview

This chapter provides basic information about the QNAP TS-x73 NAS.

About the TS-x73

The TS-x73 is a high-performance and energy-efficient NAS solution powered by an AMD quad-core processor, AES-NI hardware encryption engine, and up to 64 GB memory. Featuring an IR sensor, microphone inputs, and speaker outputs, the TS-x73 can server as a centralized media hub. The TS-x73 can also adapt to your needs due to its hot-swappable drives, M.2 SSDs slots, and dual PCIe expansion slots.

Hardware Specifications

Important

Modifying the hardware or software of your QNAP product invalidates the warranty. QNAP is not responsible for any damage or data loss caused by unauthorized modifications and installation of unsupported third-party applications.

Ordering P/N Drive bays Memory

TS-473-4G 4 4 GB

TS-473-8G 8 GB

TS-673-4G 6 4 GB

TS-673-8G 8 GB

TS-873-4G 8 4 GB

TS-873-8G 8 GB

Component TS-473 TS-673 TS-873

Processor

CPU AMD® R-Series RX-421ND quad-core 2.1 GHz processor, Turbo Core up to 3.4

GHz

Architecture 64-bit

Encryption engine AES-NI

Memory

Pre-installed memory • 4 GB RAM: 2 x 2 GB SODIMM DDR4

• 8 GB RAM: 2 x 4 GB SODIMM DDR4

Use only QNAP memory modules to maintain system performance and stability. For NAS devices with more than one memory slot, use QNAP modules with identical specifications.

Note

Using unsupported modules may degrade performance, cause errors, or prevent the operating system from starting.

Total memory slots 4 x SODIMM DDR4

Maximum memory 64 GB (4 x 16 GB)

Storage

Drive bays 4 x 3.5-inch SATA 6 Gbps

bays

6 x 3.5-inch SATA 6 Gbps bays

8 x 3.5-inch SATA 6 Gbps bays

Product Overview 4

Component TS-473 TS-673 TS-873

Drive compatibility • 3.5-inch SATA hard disk drives

• 2.5-inch SATA hard disk drives

• 2.5-inch SATA solid state drives

M.2 SSD type 2 x M.2 SSD SATA 6 Gbps

M.2 SSD form factor • 2260

• 2280

SSD cache acceleration

• Drive bays 1 to 4

• Drive bays 1 to 6

support

• M.2 slots 1 to 2

TS-x73 User Guide

• Drive bays 1 to 8

• M.2 slots 1 to 2

• Optional: M.2 SSD using QNAP QM2 PCIe expansion card

Hot-swappable Yes

Note

M.2 SSDs are not hot-swappable.

Network

Gigabit Ethernet ports 4 x RJ45

External I/O Ports & Expansion Slots

PCIe slots 2 x low-profile PCIe 3.0x42 x full-height PCIe 3.0x42 x full-height PCIe 3.0

USB ports • Front: 1 x USB 3.0 Type-A

Note

You can use the One-Touch Copy button with this port.

• Rear: 3 x USB 3.0 Type-A

Audio • 2 x 3.5 mm dynamic microphone jacks

• 1 x 3.5 mm line-out jack

• 1 x speaker

Note

You cannot use the speakers and the line-out jack simultaneously.

Interface

Buttons • Power

• USB One Touch Copy

• Reset

IR sensor 1

Note

The QNAP RM-IR004 remote control is an optional separate purchase.

Product Overview 5

TS-x73 User Guide

Component TS-473 TS-673 TS-873

Dimensions

Form factor Tower

Dimensions (H x W x D) 188.2 x 199.3 x 279.6

7.41 x 7.85 x 11.01 in

188.2 x 264.3 x 279.6 mm

7.41 x 10.4 x 11.01 in

188.2 x 329.3 x 279.6 mm

7.41 x 12.96 x 11.01 in

Net weight 4.84 kg (10.67 lbs) 5.57 kg (12.28 lbs) 6.59 kg (14.53 lbs)

Other

Power supply unit 250W, 100-240V AC, 50/60Hz

System battery CR2032 lithium battery (3V, 225mAh)

Warning

When replacing the system battery, only use the same battery type as the existing one to avoid explosions.

Sound level 21.7 DbA 23.0 DbA 23.4 DbA

Note

The sound level was tested at a bystander position, which is within one meter from the NAS. The test NAS operated at low speed with the maximum number of drives installed.

Fans • System: 1 x 120 mm

• CPU: 1 x 60 mm

• System: 2 x 90 mm

• CPU: 1 x 60 mm

Warning

To avoid serious injuries, do not touch the fans while the NAS is connected to a power source.

Operating temperature 0 to 40˚C (32 to 104˚F)

Relative humidity • Non-condensing relative humidity: 5 to 95%

• Wet-bulb temperature: 27˚C (80.6˚F)

Security slot Kensington security slot

Package Contents

Item Quantity

TS-x73 NAS 1

Power cord 1

Ethernet cable 2

Screws for 3.5-inch drives • TS-473: 12

• TS-673: 18

• System: 2 x 120 mm

• CPU: 1 x 60 mm

• TS-873: 24

Screws for 2.5-inch drives • TS-473: 12

• TS-673: 18

• TS-873: 24

Product Overview 6

Item Quantity

Screws for M.2 solid state drives • 2 x flat head screws

• 2 x riser screws

M.2 SSD heatsinks 2

Quick Installation Guide (QIG) 1

Components

Front Panel

TS-x73 User Guide

TS-473

TS-673

Product Overview 7

TS-873

TS-x73 User Guide

No. Component No. Component

1 Drive LEDs 6 M.2 SSD LEDs

2 Power button 7 USB LED

3 USB 3.0 One Touch Copy port 8 LAN LED

4 USB One Touch Copy button 9 Status LED

5 IR sensor - -

Rear Panel

TS-473

Product Overview 8

TS-673

TS-x73 User Guide

TS-873

No. Component No. Component

1 Power input 6 Gigabit Ethernet RJ45 port

2 3.5 mm microphone jacks 7 USB 3.0 Type-A ports

3 3.5 mm audio jack 8 PCIe slot with cover

4 Speaker 9 Reset button

5 Kensington security slot - -

Product Overview 9

Right Panel

TS-x73 User Guide

No. Component No. Component

1 Memory slot 1 4 Memory slot 4

2 Memory slot 2 5 M.2 SSD slot 1

3 Memory slot 3 6 M.2 SSD slot 2

Left Panel

No. Component No. Component

1 PCIe 3.0 x4 slot 1 2 PCIe 3.0 x4 slot 2

Product Overview 10

Drive Numbering

TS-x73 User Guide

TS-473

TS-673

Product Overview 11

TS-873

TS-x73 User Guide

Installation Requirements

Category Item

Environment • Room temperature: 0 to 40˚C (32 to 104˚F)

• Non-condensing relative humidity: 5 to 95%

• Wet-bulb temperature: 27˚C (80.6˚F)

• Flat, anti-static surface with no exposure to direct sunlight, liquids, and chemicals

Hardware and peripherals • Storage drives

For details on compatible drives, go to https://www.qnap.com/

compatibility/.

• Network cable

Tools • Phillips #1 or #2 screwdriver

• Anti-static wrist strap

Setting Up the NAS

1. Place your NAS device in an environment that meets the requirements.

For details, see Installation Requirements.

2. Install the drives. For details, see the following topics:

• Installing 3.5-inch Hard Drives on 3.5-inch Trays

• Installing 2.5-inch Hard Drives or Solid State Drives on 3.5-inch Trays

• Installing M.2 Solid State Drives

Product Overview 12

3. Connect the power cord and all applicable cables.

4. Power on the NAS.

5. Install QTS.

For details, see QTS Installation.

6. Log on to QTS.

TS-x73 User Guide

Product Overview 13

TS-x73 User Guide

3. Installation and Configuration

This chapter provides specific hardware and firmware installation and configuration steps.

Hardware Installation

This section provides information on installing drives, memory modules, and expansion cards.

Drive Installation

The TS-x73 is compatible with 3.5-inch and 2.5-inch hard drives, 2.5-inch solid state drives, and M.2 solid state drives.

Installing 3.5-inch Hard Drives on 3.5-inch Trays

Warning

• Installing a drive deletes all data on the drive.

• Observe electrostatic discharge (ESD) procedures to avoid damage to components.

1. Power off the NAS.

2. Remove the drive tray.

a. Slide the lock down.

b. Pull the tray handle outward.

c. Pull the tray out.

3. Install a drive on the tray.

a. Remove the fastening panels from the sides of the drive tray.

Installation and Configuration 14

TS-x73 User Guide

b. Place the drive on the tray so that the holes on the sides of the drive are aligned with the holes on

the sides of the tray.

c. Attach the fastening panels to lock the drive to the tray.

d. Optional: Attach the screws to further secure the drive.

Installation and Configuration 15

TS-x73 User Guide

4. Load the tray into the bay.

a. Slide the tray into the drive bay.

b. Push the handle.

c. Slide the lock up.

5. Power on the NAS.

Installing 2.5-inch Hard Drives or Solid State Drives on 3.5-inch Trays

Warning

Installation and Configuration 16

• Installing a drive deletes all data on the drive.

• Observe electrostatic discharge (ESD) procedures to avoid damage to components.

1. Power off the NAS.

2. Remove the drive tray.

a. Slide the lock down.

b. Pull the tray handle outward.

c. Pull the tray out.

TS-x73 User Guide

3. Install a drive on the tray.

a. Remove the right fastening panel from the drive tray.

Installation and Configuration 17

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