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QuTS hero 4.5.x
User Manual
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Qnap QuTS hero 4.5.x User Manual

QuTS hero 4.5.x
User Guide
Document Version: 1 18/11/2020
QuTS hero 4.5.x User Guide

Contents

1. Preface
Audience.....................................................................................................................................................10
Document Conventions.............................................................................................................................. 10
2. Overview
Accessing the NAS Using a Browser..................................................................................................... 13
Accessing the NAS Using Qfinder Pro................................................................................................... 14
Accessing the NAS Using Qmanager.....................................................................................................14
2-step Verification...................................................................................................................................15
Task Bar..................................................................................................................................................17
Main Menu..............................................................................................................................................25
Desktop.................................................................................................................................................. 27
3. System Settings
Configuring System Administration Settings.......................................................................................... 33
Configuring Time Settings...................................................................................................................... 34
Configuring Daylight Saving Time.......................................................................................................... 35
Configuring Codepage Settings..............................................................................................................36
Configuring Region Settings...................................................................................................................36
Configuring the Login Screen.................................................................................................................36
Configuring the Allow/Deny List..............................................................................................................37
Configuring IP Access Protection...........................................................................................................37
Configuring Account Access Protection................................................................................................. 38
Certificate & Private Key.........................................................................................................................38
Configuring the Password Policy............................................................................................................40
Configuring General Hardware Settings.................................................................................................40
Configuring Audio Alert Settings.............................................................................................................41
Backup Battery Unit (BBU).....................................................................................................................41
Configuring Smart Fan Settings............................................................................................................. 42
Configuring Expansion Cards Settings...................................................................................................43
EuP Mode...............................................................................................................................................43
Wake-on-LAN (WOL)..............................................................................................................................44
Power Recovery..................................................................................................................................... 44
Power Schedule..................................................................................................................................... 44
Firmware Update Requirements.............................................................................................................45
Checking for Live Updates..................................................................................................................... 46
Updating the Firmware Manually............................................................................................................47
Updating the Firmware Using Qfinder Pro..............................................................................................48
Backing Up System Settings.................................................................................................................. 49
1
Restoring System Settings..................................................................................................................... 50
System Reset and Restore to Factory Default....................................................................................... 50
External Device...........................................................................................................................................52
USB Printer.............................................................................................................................................52
Uninterruptible Power Supply (UPS)...................................................................................................... 53
System Status.............................................................................................................................................55
Resource Monitor....................................................................................................................................... 56
4. Privilege Settings
Default Administrator Account................................................................................................................57
Creating a Local User.............................................................................................................................57
Creating Multiple Users.......................................................................................................................... 59
User Account Lists..................................................................................................................................60
Importing Users...................................................................................................................................... 61
Exporting Users......................................................................................................................................62
Modifying User Account Information.......................................................................................................62
Deleting Users........................................................................................................................................64
Home Folders.........................................................................................................................................64
Default User Groups...............................................................................................................................65
Creating a User Group........................................................................................................................... 65
Modifying User Group Information..........................................................................................................66
Deleting User Groups.............................................................................................................................67
Default Shared Folders...........................................................................................................................67
Creating a Shared Folder....................................................................................................................... 68
Editing Shared Folder Properties........................................................................................................... 71
Refreshing a Shared Folder................................................................................................................... 73
Removing Shared Folders......................................................................................................................73
ISO Shared Folders................................................................................................................................73
Shared Folder Permissions.................................................................................................................... 75
Folder Aggregation.................................................................................................................................78
Shared Folder Encryption.......................................................................................................................81
Shared Folder Access............................................................................................................................ 82
Enabling Quotas.....................................................................................................................................88
Editing Quota Settings............................................................................................................................88
Exporting Quota Settings........................................................................................................................89
Quota Conflicts.......................................................................................................................................89
Active Directory (AD) Authentication...................................................................................................... 90
Azure Active Directory Single Sign-On (SSO)........................................................................................93
LDAP Authentication.............................................................................................................................. 94
AD and LDAP Management................................................................................................................... 96
Enabling a Domain Controller.................................................................................................................98
Resetting a Domain Controller............................................................................................................... 99
Default Domain User Accounts.............................................................................................................. 99
Creating a Domain User.........................................................................................................................99
Creating Multiple Domain Users...........................................................................................................100
Domain User Account Lists.................................................................................................................. 101
Modifying Domain User Account Information....................................................................................... 103
Deleting Domain Users.........................................................................................................................104
Domain User Groups............................................................................................................................105
Computers............................................................................................................................................106
DNS......................................................................................................................................................108
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QuTS hero 4.5.x User Guide
Back Up/Restore...................................................................................................................................110
5. File Station
Overview................................................................................................................................................... 112
About File Station................................................................................................................................. 112
System Requirements.......................................................................................................................... 112
Supported File Formats........................................................................................................................ 112
Parts of the User Interface....................................................................................................................113
Settings.................................................................................................................................................115
File Operations..........................................................................................................................................118
Uploading a File....................................................................................................................................119
Downloading a File...............................................................................................................................120
Opening a File...................................................................................................................................... 120
Opening Microsoft Word, Excel, and PowerPoint Files Using the Chrome Extension......................... 121
Opening a Text File Using Text Editor.................................................................................................. 121
Viewing a File in Google Docs..............................................................................................................122
Viewing a File in Microsoft Office Online..............................................................................................122
Opening Image Files Using Image2PDF..............................................................................................123
Viewing File Properties.........................................................................................................................123
Modifying File Permissions...................................................................................................................124
Sorting Files..........................................................................................................................................125
Copying a File.......................................................................................................................................125
Moving a File........................................................................................................................................ 126
Renaming a File................................................................................................................................... 127
Deleting a File.......................................................................................................................................128
Restoring a Deleted File.......................................................................................................................128
Mounting an ISO File............................................................................................................................129
Unmounting an ISO File....................................................................................................................... 129
Compressing a File...............................................................................................................................129
Sharing a File or Folder by Email......................................................................................................... 130
Sharing a File or Folder on a Social Network.......................................................................................132
Sharing a File or Folder Using Share Links..........................................................................................134
Sharing a File or Folder with a NAS User.............................................................................................135
Playing an Audio File............................................................................................................................137
Playing a Video File..............................................................................................................................138
Playing a Video File Using CAYIN MediaSign Player...........................................................................138
Opening a 360-degree Image or Video File......................................................................................... 139
Streaming to a Network Media Player..................................................................................................139
Adding a File to the Transcoding Folder...............................................................................................140
Canceling or Deleting Transcoding...................................................................................................... 141
Viewing Transcode Information............................................................................................................141
Extracting Compressed Files or Folders.............................................................................................. 142
Folder Operations..................................................................................................................................... 142
Uploading a Folder............................................................................................................................... 143
Uploading a Folder Using Drag and Drop............................................................................................ 144
Viewing Folder Properties.................................................................................................................... 144
Viewing Storage Information................................................................................................................ 145
Modifying Folder Permissions.............................................................................................................. 146
Viewing Qsync Folders.........................................................................................................................147
Managing Share Links..........................................................................................................................147
Viewing Files and Folders Shared with Me.......................................................................................... 147
Creating a Folder..................................................................................................................................148
Copying a Folder.................................................................................................................................. 148
Creating a Desktop Shortcut................................................................................................................ 149
Adding a Folder to Favorites................................................................................................................ 149
Removing a Folder from Favorites....................................................................................................... 150
Compressing a Folder.......................................................................................................................... 150
3
Deleting a Folder.................................................................................................................................. 151
Creating a Shared Folder..................................................................................................................... 151
Sharing Space with a New User...........................................................................................................154
Adding a Folder to the Transcoding Folder.......................................................................................... 155
Canceling or Deleting Transcoding...................................................................................................... 156
Locking or Unlocking an Encrypted Shared Folder.............................................................................. 156
Keeping a Folder or a File in Reserved Cache.....................................................................................157
Removing a Folder from Reserved Cache........................................................................................... 158
6. Storage & Snapshots
Storage Global Settings........................................................................................................................161
Disk Health Global Settings..................................................................................................................161
Snapshot Global Settings.....................................................................................................................162
Disks.....................................................................................................................................................163
Storage Pools.......................................................................................................................................170
Shared Folders.....................................................................................................................................177
RAID.....................................................................................................................................................188
Self-Encrypting Drives (SEDs)............................................................................................................. 192
Expansion Unit Actions.........................................................................................................................196
Expansion Unit Automatic Recovery.................................................................................................... 197
QNAP External RAID Devices..............................................................................................................197
QNAP JBOD Enclosures......................................................................................................................209
Snapshot Storage Limitations...............................................................................................................211
Snapshot Creation................................................................................................................................ 211
Snapshot Management........................................................................................................................ 213
Snapshot Data Recovery......................................................................................................................215
Snapshot Clone....................................................................................................................................218
Snapshot Replica................................................................................................................................. 219
Cache Acceleration Requirements.......................................................................................................230
Creating the SSD Cache...................................................................................................................... 231
Configuring SSD Cache Disks..............................................................................................................232
Configuring Cached Storage................................................................................................................ 232
Removing the SSD Cache....................................................................................................................233
External Storage Device Actions..........................................................................................................233
External Storage Disk Actions..............................................................................................................234
External Storage Partition Actions........................................................................................................234
Formatting an External Storage Partition............................................................................................. 234
VJBOD Requirements.......................................................................................................................... 236
VJBOD Limitations............................................................................................................................... 237
VJBOD Automatic Reconnection..........................................................................................................237
VJBOD Creation...................................................................................................................................237
VJBOD Management............................................................................................................................241
Installation............................................................................................................................................ 244
VJBOD Cloud Volume and LUN Creation............................................................................................ 244
Overview...............................................................................................................................................256
Transfer Resources..............................................................................................................................260
Event Logs............................................................................................................................................261
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QuTS hero 4.5.x User Guide
Licenses............................................................................................................................................... 262
7. iSCSI & Fibre Channel
iSCSI Storage Limits............................................................................................................................ 264
Fibre Channel Storage Limits...............................................................................................................264
Getting Started with iSCSI....................................................................................................................267
iSCSI Performance Optimization..........................................................................................................267
iSCSI Storage.......................................................................................................................................267
Remote Disk.........................................................................................................................................276
FC Ports............................................................................................................................................... 278
FC Storage........................................................................................................................................... 281
FC WWPN Aliases............................................................................................................................... 283
Creating a LUN Export Job...................................................................................................................286
Importing a LUN from an Image File.................................................................................................... 287
LUN Import/Export Job Actions............................................................................................................ 289
LUN Import/Export Job Status..............................................................................................................289
8. Network & Virtual Switch
About Network & Virtual Switch................................................................................................................ 290
Basic and Advanced Mode...................................................................................................................290
Overview...................................................................................................................................................290
Interfaces.................................................................................................................................................. 291
IP Address............................................................................................................................................291
DNS......................................................................................................................................................293
Virtual LANs (VLANs)...........................................................................................................................294
Port Trunking........................................................................................................................................295
System Default Gateway......................................................................................................................296
USB QuickAccess................................................................................................................................ 297
Wi-Fi..................................................................................................................................................... 298
Thunderbolt.......................................................................................................................................... 308
Virtual Switches........................................................................................................................................ 310
Creating a Virtual Switch in Basic Mode...............................................................................................311
Creating a Virtual Switch in Advanced Mode........................................................................................311
Creating a Virtual Switch in Software-defined Switch Mode.................................................................314
DHCP Server ........................................................................................................................................... 315
Creating a DHCP Server ..................................................................................................................... 315
DHCP Clients....................................................................................................................................... 318
RADVD.................................................................................................................................................318
Route........................................................................................................................................................ 321
Creating a Static Route........................................................................................................................ 322
DDNS........................................................................................................................................................322
Adding a DDNS Service....................................................................................................................... 323
9. Network & File Services
Service Binding.....................................................................................................................................324
Proxy Server.........................................................................................................................................324
Microsoft Networking............................................................................................................................326
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Apple Networking................................................................................................................................. 328
NFS Service......................................................................................................................................... 329
Telnet/SSH................................................................................................................................................329
Configuring Telnet Connections............................................................................................................329
Configuring SSH Connections..............................................................................................................329
Editing SSH Access Permissions.........................................................................................................330
SNMP........................................................................................................................................................330
Configuring SNMP Settings..................................................................................................................330
SNMP Management Information Base (MIB)....................................................................................... 331
Service Discovery..................................................................................................................................... 332
UPnP Discovery Service...................................................................................................................... 332
Bonjour................................................................................................................................................. 332
FTP........................................................................................................................................................... 332
Configuring FTP Settings..................................................................................................................... 332
Configuring Advanced FTP Settings.................................................................................................... 333
Network Recycle Bin.................................................................................................................................334
Configuring the Network Recycle Bin...................................................................................................334
Deleting All Files in the Network Recycle Bin.......................................................................................334
Restricting Access to the Network Recycle Bin....................................................................................334
10. myQNAPcloud
Creating a QNAP ID With Email or Phone Number..............................................................................336
Registering a Device to myQNAPcloud................................................................................................337
Installing myQNAPcloud Link............................................................................................................... 338
11. App Center
Left Panel............................................................................................................................................. 344
Toolbar..................................................................................................................................................344
Main Area............................................................................................................................................. 345
Viewing App Information.......................................................................................................................346
Subscribing to an App License.............................................................................................................346
Installing an App from App Center........................................................................................................347
Installing an App Manually....................................................................................................................347
Updating an App...................................................................................................................................348
Batch Updating Multiple Apps.............................................................................................................. 348
Enabling or Disabling an App............................................................................................................... 349
Migrating an App.................................................................................................................................. 349
Granting or Denying User Access to an App........................................................................................349
Uninstalling an App...............................................................................................................................350
Adding an App Repository....................................................................................................................350
Configuring App Update Settings......................................................................................................... 351
Digital Signatures................................................................................................................................. 351
Enabling Installation of Apps without Digital Signatures.......................................................................351
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QuTS hero 4.5.x User Guide
12. Licenses
About QNAP Licenses.............................................................................................................................. 353
License Types and Plans......................................................................................................................353
Validity Period.......................................................................................................................................353
License Portals and Utility........................................................................................................................ 354
Software Store......................................................................................................................................354
License Center..................................................................................................................................... 354
License Manager..................................................................................................................................354
Buying a License Using QNAP ID............................................................................................................ 355
License Activation.....................................................................................................................................355
Activating a License Using QNAP ID....................................................................................................356
Activating a License Using a Product or License Key.......................................................................... 357
Activating a License Using a PAK........................................................................................................ 358
Activating a License Offline.................................................................................................................. 359
License Deactivation.................................................................................................................................360
Deactivating a License Using QNAP ID............................................................................................... 360
Deactivating a License Offline..............................................................................................................361
License Extension.....................................................................................................................................362
Extending a License Using QNAP ID................................................................................................... 363
Extending a License Offline Using an Unused License........................................................................363
Extending a License Offline Using a Product Key................................................................................365
Upgrading a License.................................................................................................................................366
Viewing License Information.....................................................................................................................367
Recovering Licenses................................................................................................................................ 368
Transferring a License to the New QNAP License Server........................................................................368
Deleting a License.................................................................................................................................... 369
13. Multimedia
Installing HD Station.............................................................................................................................371
Configuring HD Station.........................................................................................................................372
HD Station Applications........................................................................................................................373
Using HD Player in HD Station.............................................................................................................373
Enabling DLNA Media Server...............................................................................................................373
Configuring DLNA Media Server.......................................................................................................... 374
Configuring General Settings............................................................................................................... 375
Configuring Browsing Settings............................................................................................................. 376
Configuring Media Receivers............................................................................................................... 376
Overview...............................................................................................................................................377
Content Management...........................................................................................................................377
Indexing................................................................................................................................................378
Thumbnail Generation..........................................................................................................................379
Transcoding..........................................................................................................................................382
Multimedia App Suite............................................................................................................................387
14. QuLog Center
Overview...................................................................................................................................................391
System Event Log................................................................................................................................ 391
System Access Log..............................................................................................................................391
Local Device Logs.................................................................................................................................... 392
Local System Event Logs.....................................................................................................................392
Local System Access Logs...................................................................................................................395
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Online Users.........................................................................................................................................397
Creating a Custom Filter Tab for Local Device Logs............................................................................ 398
Log Settings..........................................................................................................................................401
QuLog Service.......................................................................................................................................... 405
Log Sender...........................................................................................................................................405
Log Reciever........................................................................................................................................ 406
Sender Devices.................................................................................................................................... 409
Notification Settings.................................................................................................................................. 417
Configuring Notification Rule Settings..................................................................................................417
Adding a Log Filter............................................................................................................................... 418
Editing a Log Filter................................................................................................................................419
Removing a Log Filter.......................................................................................................................... 419
15. Notification Center
Overview...................................................................................................................................................421
Notification Queue and History................................................................................................................. 421
Queue...................................................................................................................................................421
History.................................................................................................................................................. 421
Service Account and Device Pairing.........................................................................................................422
Email Notifications................................................................................................................................423
SMS Notifications................................................................................................................................. 425
Instant Messaging Notifications............................................................................................................427
Push Notifications.................................................................................................................................429
System Notification Rules.........................................................................................................................431
Event Notifications................................................................................................................................431
Settings.....................................................................................................................................................437
Enabling Send Notification Data to QNAP............................................................................................438
Disabling Send Notification Data to QNAP...........................................................................................438
Global Notification Settings.......................................................................................................................439
System Logs............................................................................................................................................. 439
16. Malware Remover
About Malware Remover.......................................................................................................................... 441
Overview...................................................................................................................................................441
Running a Malware Scan..........................................................................................................................441
Running a Scheduled Scan...................................................................................................................... 442
Settings.....................................................................................................................................................442
Configuring Malware Remover.............................................................................................................442
17. Helpdesk
Configuring Settings............................................................................................................................. 444
Submitting a Ticket...............................................................................................................................445
Enabling Remote Support.................................................................................................................... 446
Extending Remote Support.................................................................................................................. 446
Disabling Remote Support....................................................................................................................446
Downloading Logs................................................................................................................................447
Performing an HDD Standby Test........................................................................................................ 447
Performing an HDD Stress Test........................................................................................................... 447
18. Console Management
Enabling SSH on the NAS....................................................................................................................448
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QuTS hero 4.5.x User Guide
Enabling SSH on the NAS Using Qfinder Pro...................................................................................... 448
Accessing Console Management............................................................................................................. 448
Accessing Console Management For Windows...................................................................................448
Accessing Console Management for Mac............................................................................................449
Logging In to Console Management.........................................................................................................449
Managing Existing Applications................................................................................................................ 449
Activating or Deactivating a License.........................................................................................................451
Sorting System Logs.................................................................................................................................452
Showing Network Settings........................................................................................................................455
Restoring or Reinitializing the NAS...........................................................................................................455
Rebooting the NAS................................................................................................................................... 456
Rebooting the NAS Into Rescue Mode.................................................................................................456
Rebooting the NAS Into Maintenance Mode........................................................................................ 456
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QuTS hero 4.5.x User Guide

1. Preface

Audience

This document is intended for consumers and storage administrators. This guide assumes that the user has a basic understanding of storage and backup concepts.

Document Conventions

Symbol Description
Notes provide default configuration settings and other supplementary information.
Important notes provide information on required configuration settings and other critical information.
Tips provide recommendations or alternative methods of performing tasks or configuring settings.
Warnings provide information that, when ignored, may result in potential loss, injury, or even death.
Preface 10
QuTS hero 4.5.x User Guide

2. Overview

About QuTS hero

QuTS hero is a Linux-based operating system that runs applications for file management, virtualization, surveillance, multimedia, and other purposes. The optimized kernel and various services efficiently manage system resources, support applications, and protect your data. QuTS hero also has built-in utilities that extend the functionality and improve the performance of the NAS.
QuTS hero uses the advanced ZFS file system, which offers features such as inline data duplication, compression, compaction, self healing, and multi-level caching to ensure data integrity and high performance.
The multi-window, multitasking user interface helps you to manage the NAS, user accounts, data, and apps. Out of the box, QuTS hero provides built-in features that allow you to easily store and share files. QuTS hero also contains App Center, which offers additional downloadable applications for customizing the NAS and improving user workflows.

What's New in QuTS hero

Version New Features
QuTS hero h4.5.1 • QuTS hero now provides Console Management, a command-line interface
that supports log viewing, app management, license activation, and other operations via SSH.
• QuTS hero now supports QuLog Center, which replaces System Logs and allows for centralized log management of system events, system access, and online user status on your devices.
• QuTS hero now supports SAS, SATA, and USB JBOD enclosures.
• QuTS hero now supports VJBOD Cloud.
• Designed for enhancing system security, Malware Remover is now a built-in utility.
• File Station now supports HEIC and HEIF images.
• File Station now supports playing videos with CAYIN MediaSign Player.
• Users can now join the NAS to a domain managed by Azure Active Directory Domain Services.
• Modified folder permissions and access right settings for mounted SMB and NFS shared folders.
Overview 11
QuTS hero 4.5.x User Guide
Version New Features
QuTS hero h.4.5.0 QuTS hero h4.5.0 is the first public release of the QuTS hero operating system.
QuTS hero h4.5.0 offers the following new features:
• ZFS: An advanced file system, which ensures high performance and data integrity.
• Inline data deduplication: A block-based data reduction technique performed before data is written to storage. This helps optimize storage usage and reduce storage requirements.
• Inline compression: Compress data to reduce storage I/O workloads for improved performance.
• Inline compaction: QuTS hero rearranges how data is stored on SSDs, reducing the amount of space required to store data. This can help deliver higher cost efficiency for all-flash storage systems.
• Data self-healing: ZFS uses end-to-end checksums to detect and correct silent data corruption caused by hardware defects, bugs in firmware, or metadata errors.
• New RAID types: QuTS hero adds support for RAID Triple Parity for protecting against three-disk failures, and Triple Mirror for an identical copy of data stored on three disks.
• RAID Z: Designed to deal with petabytes of data, RAID Z allows you to create ready-to-use high-capacity RAID configurations in a matter of seconds.
• Multi-level cache technology: QuTS hero supports main memory read cache (L1 ARC), SSD second-level read cache (L2 ARC), and ZFS Intent Log (ZIL) for accelerated read and write performance and improved cache integrity.
• Near limitless snapshots: Support for up to 65,535 snapshots of iSCSI LUNs and shared folders. If one snapshot is created every hour, 24 snapshots per day, then up to seven years of snapshots can be stored on a single NAS.
For details on new features and enhancements, go to https://www.qnap.com/en/release-notes/.

Support and Other Resources

QNAP provides the following resources:
Resource URL
Documentation https://download.qnap.com
Compatibility List https://www.qnap.com/compatibility
NAS Migration Compatibility https://www.qnap.com/en/nas-migration
Expansion Unit Compatibility http://www.qnap.com/go/compatibility-expansion
Service Portal https://service.qnap.com
Product Support Status https://www.qnap.com/product/eol.php
Downloads https://download.qnap.com
Overview 12
Resource URL
Community Forum https://forum.qnap.com
QNAP Accessories Store https://shop.qnap.com

NAS Access

Method Description Requirements
Web browser You can access the NAS using any
computer on the same network if you have the following information:
• NAS name (Example: http:// example123/) or IP address
• Logon credentials of a valid user account
For details, see Accessing the NAS Using
a Browser.
Qfinder Pro Qfinder Pro is a desktop utility that
enables you to locate and access QNAP NAS devices on a specific network. The utility supports Windows, macOS, Linux, and Chrome OS. For details, see Accessing the NAS Using
Qfinder Pro.
Qmanager Qmanager is a mobile application that
enables administrators to manage and monitor NAS devices on the same network. You can download Qmanager from the Apple App Store and the Google Play Store. For details, see Accessing the NAS Using
Qmanager.
Explorer (Windows) You can map a NAS shared folder as a
network drive to easily access files using Explorer. For details on mapping shared folders, see Mapping a Shared Folder on a
Windows Computer.
Finder (macOS) You can mount a NAS shared folder as a
network drive to easily access files using Finder. For details on mounting shared folders, see Mounting a Shared Folder on a Mac
Computer.
QuTS hero 4.5.x User Guide
• Computer that is connected to the same network as the NAS
• Web browser
• Computer that is connected to the same network as the NAS
• Web browser
• Qfinder Pro
• Mobile device that is connected to the same network as the NAS
• Qmanager
• Windows computer that is connected to the same network as the NAS
• Qfinder Pro
• Mac computer that is connected to the same network as the NAS
• Qfinder Pro

Accessing the NAS Using a Browser

1. Verify that your computer is connected to the same network as the NAS.
2. Open a web browser on your computer.
Overview 13
3. Type the IP address of the NAS in the address bar.
Tip
If you do not know the IP address of the NAS, you can locate it using Qfinder Pro. For details, see Accessing the NAS Using Qfinder Pro.
The QuTS hero login screen appears.
4. Optional: Log in QuTS hero using HTTPS.
a. Select Secure login.
A confirmation message appears.
b. Click OK.
You will be redirected to the QuTS hero HTTPS login page.
5. Specify your username and password.
6. Click Login.
The QuTS hero desktop appears.
QuTS hero 4.5.x User Guide

Accessing the NAS Using Qfinder Pro

1. Install Qfinder Pro on a computer that is connected to the same network as the NAS.
Tip
To download Qfinder Pro, go to https://www.qnap.com/en/utilities.
2. Open Qfinder Pro. Qfinder Pro automatically searches for all QNAP NAS devices on the network.
3. Locate the NAS in the list, and then double-click the name or IP address. The QuTS hero login screen opens in the default web browser.
4. Specify your username and password.
5. Click Login.
The QuTS hero desktop appears.

Accessing the NAS Using Qmanager

1. Install Qmanager on an Android or iOS device.
Tip
To download Qmanager, go to the Apple App Store or the Google Play Store.
2. Open Qmanager.
3. Tap Add NAS.
Qmanager automatically searches for all QNAP NAS devices on the network.
4. Locate the NAS in the list, and then tap the name or IP address.
5. Specify your username and password.
6. Optional: If your mobile device and NAS are not connected to the same subnet, perform one of the
following actions.
Overview 14
Action Steps
Add NAS manually a. Tap Add NAS manually.
b. Specify the following information.
• Host name or IP address of the NAS
• Password of the admin account
c. Tap Save.
Sign in using QID a. Tap Sign in QID.
b. Specify the following information.
• Email address that you used to create your QNAP account
• Password of your QNAP account
c. Tap Sign in.
QuTS hero 4.5.x User Guide
d. Locate the NAS in the list, and then tap the name or IP
address.

2-step Verification

2-step verification enhances the security of user accounts. When the feature is enabled, users are required to specify a six-digit security code in addition to the account credentials during the login process.
To use 2-step verification, you must install an authenticator application on your mobile device. The application must implement verification services using the Time-based One-time Password Algorithm (TOTP). QuTS hero supports Google Authenticator (for Android, iOS, and BlackBerry) and Authenticator (for Windows Phone).
Enabling 2-step Verification
1. Install an authenticator application on your mobile device.
QuTS hero supports the following applications:
• Google Authenticator: Android, iOS, and BlackBerry
• Authenticator: Windows Phone
2. Verify that the system times of the NAS and mobile device are synchronized.
Tip
QNAP recommends connecting to an NTP server to ensure that your NAS follows the Coordinated Universal Time (UTC) standard.
3. In QuTS hero, go to Options > 2-step Verification .
4. Click Get Started. The 2-step Verification window opens.
5. Open the authenticator application on your mobile phone.
6. Configure the application by scanning the QR code or specifying the security key displayed in the 2­step Verification window.
Overview 15
QuTS hero 4.5.x User Guide
7. In the 2-step Verification window, click Next. The Confirm your 2-step verification settings screen appears.
8. Specify the security code generated by the authenticator application.
9. Select an alternative verification method that will be used whenever your mobile device is inaccessible.
Method Steps
Answer a security question. Select one of the options or provide your own security question.
Email a security code. a. Go to Control Panel > Notification Center > Service
Account and Device Pairing > Email .
b. Verify that the SMTP server is correctly configured.
10. Click Finish.
Logging in to QuTS hero Using 2-step Verification
1. Specify your username and password.
2. Specify the security code generated by the authenticator application installed on your mobile device.
3. Optional: If your mobile device is inaccessible, click Verify another way.
4. Specify the answer to the security question.
5. Click Login.
Disabling 2-step Verification
Situation User Action Steps
Users are locked out of their accounts.
An administrator is locked out and no other administrators can access the account.
Administrators can disable 2­step verification from the Control Panel.
An administrator must restore the factory settings.
1. Go to Control Panel > Privilege > Users .
2. Identify a locked out user, and then click
.
3. Deselect 2-step Verification.
4. Click OK.
Press the RESET button on the back of the NAS for three seconds. The NAS restores the default administrator password and network settings.
Note
For information on the default admin password, see Backup/
Restore.
Warning
Pressing the RESET button for 10 seconds resets all settings and deletes all data on the NAS.
Overview 16
QuTS hero 4.5.x User Guide

QuTS hero Navigation

Task Bar

No. Element Possible User Actions
1 Show Desktop Click the button to minimize or restore all open windows.
2 Main Menu Click the button to open the Main Menu panel on the left side of the
desktop.
3 Search • Type key words to locate settings, applications, and help content.
• Click an entry in the search results to open the application, system utility, or Help Center window.
Tip
App or utility search results are classified into Systems, Application, and Help.
4 Volume Control
Important
This feature is only available on models with certain hardware specifications.
5 Background Tasks • Position the mouse pointer over the button to see the number of
Click the button to view the following:
• Media Volume: Click and drag the slider thumb to adjust the audio volume for applications that use the built-in speaker or line­out jack.
• HD Station
• Music Station
• OceanKTV
• Audio Alert Volume: Click and drag the slider thumb to adjust the volume of system audio alerts.
background tasks that are running. Examples of background tasks are file backup and multimedia conversion.
• Click the button to see the following details for each background task:
• Task name
• Task description
• Progress (percentage of completion)
• Click to stop a task.
Overview 17
QuTS hero 4.5.x User Guide
No. Element Possible User Actions
6 External Devices • Position the mouse pointer over the button to view the number of
external storage devices and printers that are connected to the USB and SATA ports on the NAS.
• Click the button to view the details for each connected device.
• Click a listed device to open File Station and view the contents of the device.
7 Event Notifications • Position the mouse pointer over the button to see the number of
recent errors, warnings, and notices.
• Click the button to view the following details for each event:
• Event type
• Description
• Timestamp
• Number of instances
• Click a list entry to view the related utility or application screen. Clicking a warning or error log entry opens the System Event Log window.
• Click More>> to open the System Event Log window.
• Click Clear All to delete all list entries.
8 Options Click your profile picture to open the Options screen.
Overview 18
QuTS hero 4.5.x User Guide
No. Element Possible User Actions
9 [USER_NAME] Click the button to view the last login time and the following menu
items:
• Options: Opens the Options window
• Sleep: Keeps the NAS powered on but significantly reduces power consumption
Note
This feature is only available on models with certain hardware specifications.
• Restart: Restarts the NAS
• Shutdown: Shuts down QuTS hero and then powers off the NAS
Tip
You can also power off the NAS using one of the following methods:
• Press and hold the power button for 1.5 seconds.
• Open Qfinder Pro, and then go to Tools > Shut down Device .
• Open Qmanager, and then go to Menu > System Tools > System . Tap Shutdown.
• Logout: Logs the user out of the current session
Overview 19
QuTS hero 4.5.x User Guide
No. Element Possible User Actions
10 More Click the button to view the following menu items:
• What's New: Opens the What's New window, which displays information on the new features and enhancements available in the installed QuTS hero version
• Help: Displays links to the Quick Start Guide, Virtualization Guide, Help Center, and online tutorials page
• Language: Opens a list of supported languages and allows you to change the language of the operating system
• Desktop Preferences: Opens a list of display modes and allows you to select your preferred mode of displaying the QuTS hero desktop based on your device type
• Help Request: Opens the Helpdesk window
• Data & Privacy: Opens the QNAP Privacy Policy page
• About: Displays the following information:
• Operating system
• Hardware model
• Operating system version
• Number of installed drives
• Number of empty drive bays
• System pool name
• Used disk space
• Available disk space
11 Dashboard Click the button to display the dashboard.
Overview 20
Dashboard
QuTS hero 4.5.x User Guide
The dashboard opens in the lower right corner of the desktop.
Tip
You can click and drag a section onto any area of the desktop.
No. Section Displayed Information User Actions
1 System Health • NAS name
Click the heading to open Control Panel > System > System Status
• Uptime (number of days, hours, minutes and seconds)
> System Information . If disk-related issues occur, click the heading to open Storage &
• Health status
2 Hardware Information • System temperature
Snapshots.
Click the heading to open Control Panel > System > System Status
• CPU fan speed
> Hardware Information .
• System fan speed
3 Resource Monitor • CPU usage in %
Click the heading to open Control Panel > System > Resource
• Memory usage in %
Monitor > Overview .
• Network upload and download speeds for each adapter.
Overview 21
QuTS hero 4.5.x User Guide
No. Section Displayed Information User Actions
4 Expansion Cards For each expansion card:
Click the heading to open Control Panel > System > Hardware >
• Assignment (or "Ready" if
Expansion Cards .
unassigned)
• Manufacturer
• Model
• Memory usage
• GPU usage
• Fan speed
• Temperature
5 Disk Health • Number of installed disks
• Click the heading to open the Disk Health screen in
• Health status of installed disks
Storage & Snapshots.
• Number of VJBOD disks
• Health status of VJBOD disks
•
Click to switch between disk and NAS information.
• Click a disk name to view the following information for each installed disk:
• Capacity/size
• Temperature
• Health status
• Click Details to open Storage
& Snapshots > Overview > Storage .
Overview 22
QuTS hero 4.5.x User Guide
No. Section Displayed Information User Actions
6 Storage For each shared folder:
• Click the heading to open the Storage Resource screen in
• Status
the Resource Monitor window.
• Used space
•
• Available space
• Folder size
Click to switch between shared folder and storage pool information.
For each storage pool:
• Status
• Used space
• Available space
• Shared folder size
For each LUN:
• Status
• Used space
• Available space
7 Online Users • Username
Click the heading to open Control Panel > System > QuLog Center
• Session duration
> Online Users .
• IP address
8 Scheduled Tasks • Task type
Use the filters to view tasks that were executed within a specific
• Task summary
period.
• Task name
• Timestamp
• Status
9 News Links to QNAP announcements Click the heading to open the
relevant pages on the QNAP website.
Overview 23
Options
QuTS hero 4.5.x User Guide
# Tab Possible User Actions
1 Profile • Specify the following optional information:
• Profile picture
• E-mail
• Phone number
• Click View to open the System Connection Logs screen.
• Click Edit login screen to open the Login Screen configuration screen in the Control Panel window.
• Click Apply to save all changes.
2 Wallpaper • Select a wallpaper from the built-in options or upload a photo.
• Click Apply to save all changes.
3 2-step Verification Click Get Started to open the configuration wizard.
4 Change Password • Specify the following information:
• Old password
• New password: Specify a password with a maximum of 64 characters. QNAP recommends using passwords with at least 6 characters.
• Click Apply to save all changes.
5 E-mail Account • Add, edit, and delete email accounts that you intend to use to
share files.
• Click Apply to save all changes.
Overview 24
# Tab Possible User Actions
6 Miscellaneous • Enable the following settings.
• Auto logout after an idle period of: You can specify the duration of inactivity after which the user is automatically logged out.
• Warn me when leaving QuTS hero: When enabled, QuTS hero prompts users for confirmation whenever they try to leave the desktop (by clicking the Back button or closing the browser). QNAP recommends enabling this setting.
• Reopen windows when logging back into NAS: When enabled, the current desktop settings (including all open windows) are retained until the next session.
• Show the desktop switching button: When enabled, QuTS hero displays the desktop switching buttons < > on the left and right sides of the desktop.
QuTS hero 4.5.x User Guide
• Show the link bar on the desktop: When enabled, QuTS hero displays the link bar on the bottom of the desktop.
• Keep Main Menu open after selection: When enabled, QuTS hero keeps the main menu pinned to the desktop after you open it.
• Show a list of actions when external storage devices
are detected: When enabled, QuTS hero displays an Autoplay dialog box whenever an external storage
device is inserted into a USB or SATA port.
• Click Apply to save all changes.

Main Menu

No. Section Description Possible User Actions
1 NAS Information Displays the NAS name and model
number.
N/A
Overview 25
QuTS hero 4.5.x User Guide
No. Section Description Possible User Actions
2 System Displays a list of system utilities and
other programs that enable you to manage the NAS.
• Open a system utility or application in the QuTS hero desktop
The following are the default system utilities:
• Click a menu item.
• Control Panel
• Storage & Snapshots
• iSCSI & Fibre Channel
• Users
• Network & Virtual Switch
• myQNAPcloud
• Resource Monitor
• App Center
• Help Center
• Qboost
• HDMI Display Applications
Note
This menu item only appears on models with certain hardware specifications.
• Right-click a menu item and then select Open.
• Open an application in a new browser tab (only for certain apps)
• Right-click a menu item and then select Open in new browser tab.
• Create a shortcut on the desktop
• Right-click a menu item and then select Create shortcut.
• Click and drag a menu item to the desktop.
3 Applications Displays a list of applications
developed by QNAP or third-party developers. When an app is installed, it is automatically added to the applications list. The following are the default applications:
• File Station
• Helpdesk
• License Center
• Multimedia Console
• Notification Center
• QuTS hero SSL Certificate
Overview 26

Desktop

QuTS hero 4.5.x User Guide
# Element Description Possible User Actions
1 Wallpaper This is a digital image that is used as a
background for the QuTS hero desktop.
Change the wallpaper in the Options
window. Users can either select from one of the provided wallpapers or upload an image
2 Shortcut icons This opens an app or a utility.
When you install an application, QuTS
• Click an icon to open the application window.
hero automatically creates a shortcut on the desktop. The following are the default shortcuts:
• Control Panel
• Right-click an icon and then select one of the following:
• Open: Opens the application window
• File Station
• Remove: Deletes the icon from
• Storage & Snapshots
• App Center
the desktop
• Click and drag an icon to another desktop.
• Help Center
3 Desktop This area contains open system utilities
Click < or > to move to another desktop. and applications. The desktop consists of three separate screens.
4 Qboost This enables you to manage and
monitor memory consumption.
• Click or to display the
memory status and open the Qboost panel.
• Click or to hide the memory
status and close the Qboost panel.
Overview 27
QuTS hero 4.5.x User Guide
# Element Description Possible User Actions
5 Recycle Bin This displays the list of files that the
currently active user moved to the Recycle Bin. The following applications provide users a choice between permanently deleting files and moving files to the Recycle Bin.
• Click to open the Recycle Bin
screen in the File Station window.
• Right-click and then select one
of the following:
• File Station
• Music Station
• Photo Station
• Video Station
6 Date and time This displays the date and time that the
user configured during installation of the operating system.
7 Link bar This displays shortcut links to
myQNAPcloud, utility and app download pages, feedback channels, and the Helpdesk.
• Open: Opens the Recycle Bin screen in the File Station window
• Empty All: Permanently deletes files in the Recycle Bin
• Settings: Opens the Network
Recycle Bin screen in the Control Panel window
N/A
Click any of the following buttons:
• : Opens the myQNAPcloud
website in another browser tab
• : Opens the download page for
mobile applications and utilities
• : Provides links to the QNAP
Wiki, QNAP Forum, and Customer Service portal
8 Notifications This notifies the user about important
system events that may or may not require user action. Notifications appear in the lower right corner of the desktop.
•
: Opens the Helpdesk utility
Click the notification to open the corresponding utility or app.
Overview 28
QuTS hero 4.5.x User Guide
Qboost
Qboost is a system utility that monitors and enables you to manage memory consumption. It provides the following information:
# Section Description User Actions
1 Memory A graphic showing memory usage on the
NAS.
Click Optimize to clear the buffer memory (block level) and cache memory (file level).
• Blue: Available memory, expressed as a percentage. Available memory is the sum of free memory, buffer memory,
Hover the pointer over the memory widget to see the amount of available memory and free memory in MB, GB, or TB.
cache memory, and other reclaimable memory.
• Green: Free memory, expressed as a percentage. Free memory is memory that is currently unused and unallocated.
2 Junk Files Junk files are unnecessary system files
and files in the Recycle Bin, which consume disk space and memory.
• Click Clear to permanently delete junk files. By default, clicking Clear only deletes unnecessary system files, such as files that the operating system and applications create while performing certain tasks.
• Click to select other types of files
to delete. Select Empty Recycle Bin to include files that were moved to the Recycle Bin by the currently active user.
3 Top 5
Applications by Memory Usage
Top five applications and services that consume the most memory
Click to display all applications and services that can be enabled and disabled from either the Control Panel or the App Center. For details, see Application Management.
Overview 29
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