PYLE Audio IP 670 User Manual
User Guide for the Polycom® SoundPoint IP® 670 Phone
SIP 3.2 | July 2009 | 1725-12679-001 Rev. C
Trademark Information
POLYCOM®, the Polycom “Triangles” logo and the names and marks associated with Polycom’s products are
trademarks and/or service marks of Polycom, Inc. and are registered and/or common law marks in the United States
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reproduced or transmitted in any form or by any means, for any purpose other than the recipient’s personal use, without
the express written permission of Polycom.
Patent Information
The accompanying product is protected by one or more U.S. and foreign patents and/or pending patent applications
held by Polycom, Inc.
Disclaimer
Some countries, states, or provinces do not allow the exclusion or limitation of implied warranties or the limitation of
incidental or consequential damages for certain products supplied to consumers, or the limitation of liability for personal
injury, so the above limitations and exclusions may be limited in their application to you. When the implied warranties
are not allowed to be excluded in their entirety, they will be limited to the duration of the applicable written warranty. This
warranty gives you specific legal rights which may vary depending on local law.
Copyright Notice
Portions of the software contained in this product are:
Copyright © 1998, 1999, 2000 Thai Open Source Software Center Ltd. and Clark Cooper
Copyright © 1998 by the Massachusetts Institute of Technology
Copyright © 1998-2003 The OpenSSL Project
Copyright © 1995-1998 Eric Young (eay@cryptsoft.com). All rights reserved
Copyright © 1995-2002 Jean-Loup Gailly and Mark Adler
Copyright © 1996-2004, Daniel Stenberg, <daniel@haxx.se>
Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated
documentation files (the “Software”), to deal in the Software without restriction, including without limitation the rights to
use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to
whom the Software is furnished to do so, subject to the following conditions:
The above copyright notice and this permission notice shall be include d in all copies or substantial portions of the
Software.
THE SOFTWARE IS PROVIDED “AS IS”, WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED,
INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR
PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE
LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR
OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER
DEALINGS IN THE SOFTWARE.
© 2009 Polycom, Inc. All rights reserved.
Polycom, Inc.
4750 Willow Road
Pleasanton, CA 94588-2708
USA
No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for
any purpose, without the express written permission of Polycom, Inc. Under the law, reproducing includes translating
into another language or format.
As between the parties, Polycom, Inc., retains title to and ownership of all proprietary rights with respect to the software
contained within its products. The software is protected by United States copyright laws and international treaty
provision. Therefore, you must treat the software like any other copyrighted material (e.g., a book or sound recording).
Every effort has been made to ensure that the information in this manual is accurate. Polycom, Inc., is not responsible
for printing or clerical errors. Information in this document is subject to change without notice.
ii
About This Guide
Thank you for choosing the SoundPoint IP 670 , a full-duplex, hands-free SIP
desktop phone. This unit provides business telephony features and functions
such as multiple call appearances, call hold, transfer, and conference over an
IP network.
This guide provides everything you need to quickly use your new phone. Be
sure to verify with your system administrator that your network is prepared
for configuring your SoundPoint IP 670 phone. As well, be sure to read the
Parts List and Regulatory Notices sections in this guide before you set up and
use the SoundPoint IP 670 phone. You can also find this information at
http://www.polycom.com/support/voicedocumentation/.
Changes to This Guide
The following sections are new for this edition:
• Information Status on page 1-14
• Changing the Soft Key Label Color on page 2-10
Major updates have occurred to the following sections since the previous
edition:
• Changing the Graphic Display Background on page 2-9
• Searching the Corporate Directory on page 2-19
• Enabling Do Not Disturb on page 3-21
• Recording a Call on page 4-8
• Playing Back a Recorded Call on page 4-13
iii
User Guide for the SoundPoint IP 670 Desktop Phone
iv
Contents
About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii
1 Getting Started with Your Phone . . . . . . . . . . . . . . . . . . . . 1–1
Changes to This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . –iii
Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2
Assembling Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–3
Connecting Network and Power Source . . . . . . . . . . . . . . . . . . . . . . . . 1–3
Connecting the Handset and Optional Headset . . . . . . . . . . . . . . . . . 1–5
Attaching the Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–6
Registering Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–9
Features of Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–9
Before You Use Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–14
Using the Navigation Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–14
Information Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–14
Using a USB Device to Record Calls . . . . . . . . . . . . . . . . . . . . . . . . . . 1–15
Cleaning the LCD Glass . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–16
2 Customizing Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1
Configuring Basic Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–2
Changing the Appearance of Time and Date . . . . . . . . . . . . . . . . . . . . 2–2
Changing the Display Contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–3
Changing the Backlight Intensity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–4
Enabling the Headset Memory Mode . . . . . . . . . . . . . . . . . . . . . . . . . . 2–6
Selecting the Correct Headset for Electronic Hookswitch . . . . . . . . . 2–7
Selecting the Ring Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–7
Changing the Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–8
Changing the Graphic Display Background . . . . . . . . . . . . . . . . . . . . 2–9
Changing the Soft Key Label Color . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–10
Muting the Microphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–11
Adjusting the Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–12
Managing Call Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–12
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User Guide for the SoundPoint IP 670 Desktop Phone
Managing Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–13
Adding Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–13
Editing Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–16
Deleting Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–17
Placing Calls to Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–18
Searching for Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–18
Managing Incoming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–21
Distinguishing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–21
Rejecting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–22
Diverting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–23
System Customizations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–24
Supporting Multiple Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–24
Supporting Multiple Line Keys Per Line . . . . . . . . . . . . . . . . . . . . . . 2–25
Supporting Shared Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–25
3 Using the Basic Features of Your Phone . . . . . . . . . . . . . . . 3–1
Placing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–2
Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–4
Ending Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–7
Redialing Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–8
Placing Calls on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–8
Hosting Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–9
Setting Up Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–10
Managing Conferencing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–12
Adding Parties to Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–14
Joining Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–16
Splitting Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–16
Ending Conferencing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–16
Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–17
Forwarding Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–19
Enabling Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–21
Assigning Speed Dial Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–23
Using Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–25
4 Using the Advanced Features of Your Phone . . . . . . . . . . . 4–1
Using Multiple Call Appearances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1
Using Text Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–3
Using Buddy Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–5
Presence Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–5
Managing Buddies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–6
vi
Contents
Integrating With Microsoft Live Communications Server 2005 . . . . 4–7
Recording a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–8
Recording Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–10
Recording Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–11
Pausing and Resuming Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–12
Playing Back a Recorded Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–13
Browsing Recorded Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–14
Playing Back Recorded Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–14
Answering a Call While Playing Back Recorded Calls . . . . . . . . . . . 4–16
Restarting Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–17
5 Using the SoundPoint IP Color Expansion Module . . . . . . . . 5–1
Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2
Connecting the SoundPoint IP Color Expansion Module . . . . . . . . . . . . . 5–3
Features of the SoundPoint IP Color Expansion Module . . . . . . . . . . . . . 5–4
Adjusting the Display Contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–5
Adjusting the Backlight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–5
Placing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–5
Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–6
Assigning Speed Dial Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–6
Using the Busy Lamp Field . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–8
6 Troubleshooting Your Phone . . . . . . . . . . . . . . . . . . . . . . . 6–1
Power and Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–2
Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–3
Access to Screens and Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–4
Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–5
Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–7
Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–8
Productivity Suite . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–8
Testing Phone Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–9
Regulatory Notices . . . . . . . . . . . . . . . . . . . . Safety Notices–1
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Index–1
End-User License Agreement for Polycom® Software
vii
User Guide for the SoundPoint IP 670 Desktop Phone
viii
Getting Started with Your Phone
This chapter provides basic installation instructions and information for
obtaining the best performance with the SoundPoint IP 670 desktop phone.
The SoundPoint IP 670 provides a powerful, yet flexible IP communications
solution, delivering excellent voice quality. The high-resolution colorgraphic
display supplies content for call information, multiple languages, directory
access, and system status. The SoundPoint IP 670 supports advanced
functionality, including multiple call and flexible line appearances, HTTPS
secure provisioning, presence, custom ring tones, local conferencing,
applications, and Polycom
The SoundPoint IP 670 provides a visually improved platform for applications
which can leverage its color display.
®
HD™ Voice technology.
1
Powered by state of the art Gigabit Ethernet IP telephony technology, the
SoundPoint IP 670 features a future-proof dual-port Gigabit Ethernet switch
for seamless integration with a computer or desktop server. For organizations
with existing GigE deployment, the SoundPoint IP 670 delivers unobstructed,
high-speed access to data and productivity-boosting data and applications.
For organizations with plans to migrate to GigE, the SoundPoint IP 670
protects investment in desktop networking.
When equipped with up to three SoundPoint IP Color Expansion Modules, the
SoundPoint IP 670 turns into a productivity-enhancing attendant console for
attendants to increase call handling capability and to view presence
information without the need for a computer.
This chapter contains:
• Parts List
• Assembling Your Phone
• Registering Your Phone
• Features of Your Phone
• Before You Use Your Phone
To customize your phone, refer to Customizing Your Phone on page 2-1. To
read about the phone’s basic features, refer to Using the Basic Features of Your
Phone on page 3-1. To read the phone’s advanced features, refer to Using the
1 - 1
User Guide for the SoundPoint IP 670 Desktop Phone
Advanced Features of Your Phone on page 4-1. To add a SoundPoint IP Color
Expansion Module to your SoundPoint IP 670 phone, refer to Using the
SoundPoint IP Color Expansion Module on page 5-1.
If you require additional information or assistance with your new phone,
contact your system administrator.
Parts List
The following components are included in your SoundPoint IP 670 phone
package:
• Polycom SoundPoint IP 670 phone
• handset and handset cord
Directories
Applications
Conference
Transfer
Redial
Hold
Menu
ABC21DEF
3
MNOJKLGHI
6
54
TUV8WXYZ
PQRS
7
9
OPER
0
Messages
Do Not Disturb
1 - 2
Getting Started with Your Phone
• Phone Base
• Network / Power Cable
• Quick Start Guide and registration card
Check this list before installation to ensure that you have received each item.
If you are missing any items, contact your system administrator.
Assembling Your Phone
This section describes how to assemble your SoundPoint IP 670 phone. These
topics include:
• Connecting Network and Power Source
• Connecting the Handset and Optional Headset
• Attaching the Base
If your phone is already assembled, go directly to Features of Your Phone on
page 1-9.
Connecting Network and Power Source
You have two options for network and power source connections. Your
system administrator will advise you on which one to use.
You can use one of the following methods:
• AC power
• Power over Ethernet (PoE)
1 - 3
User Guide for the SoundPoint IP 670 Desktop Phone
PC Connection
(optional)
Power Adapter
(48V DC)
LAN
Port
AC Power
To connect the AC power:
1. Connect the supplied network cable between the LAN jack on the phone
and the LAN port on the wall or hub/switch device port.
2. Connect the DC plug on the power adapter to the DC 48V jack marked on
the phone.
3. Connect the country-specific AC cord to the power adapter.
1 - 4
Power over Ethernet
Using a regular CAT5 cable (optional accessory from Polycom), the phone can
be powered from a PoE (IEEE 802.3af) compliant switch or hub.
Getting Started with Your Phone
PC Connection
(optional)
IEEE 802.3af compliant
PoE Hub/Switch
(terminal or middpan)
To connect the PoE:
• Plug the supplied network cable between the LAN jack on the phone and
an available power and data port on the in-line power switch.
Connecting the Handset and Optional Headset
To connect the handset and optional headset:
1. Connect the short straight end of the phone cord to the handset and the
corresponding longer straight end of the cord to the handset jack on the
back of the phone.
1 - 5
User Guide for the SoundPoint IP 670 Desktop Phone
Handset
Headset
(optional)
2. Connect the headset (optional) to the headset jack on the back of the
phone.
Attaching the Base
Note
For information on supported headsets, go to
http://www.polycom.com/support/voice/soundpoint_ip/VoIP_Technical_Bulletins_pu
b.html and look for “Technical Bulletin 37477: Headset Compatibility List”.
You can attach the base to the SoundPoint IP 670 phone in one of two ways:
• As a desk mount
• As a wall mount
The wall mount is not included in SoundPoint IP 670 package. Contact your system
administrator if you require one.
1 - 6
Getting Started with Your Phone
To attach the base as a desk mount:
1. Place all cords in the recessed area above the modular jacks.
2. Align the two protrusions on the bracket with their corresponding holes
in the phone.
3. Snap them together to lock the base to the phone.
1 - 7
User Guide for the SoundPoint IP 670 Desktop Phone
To attach the base as a wall mount:
1. Place all cords in the recessed area above the modular jacks.
2. On the back of the phone, remove the key located behind the hookswitch
and reposition it so that the end tab (at a 45
0
angle) is facing up.
3. With mounting tab of the base unit facing up, fasten the base unit to the
wall mount using wall anchors (not included).
1 - 8
Note
The wall mount is not included in SoundPoint IP 670 package. Contact your system
administrator if you require one.
Registering Your Phone
Generally, your phone will be deployed with multiple other phones. In this
case, your system administrator will configure the phone parameters
beforehand, so that after you set up your phone, the phone will be registered
and ready to use.
If your phone is not part of a large phone deployment, your phone may not be
registered after you set it up. Before you use your phone, you or your system
administrator will have to register it. For detailed information on how to
register your phone after you install it, refer to “Quick Tip 44011: Registering
Standalone SoundPoint IP, SoundStation IP, and Polycom VVX Phones” at
http://www.polycom.com/usa/en/support/voice/soundpoint_ip/VoIP_T
echnical_Bulletins_pub.html .
Features of Your Phone
Getting Started with Your Phone
1 - 9
User Guide for the SoundPoint IP 670 Desktop Phone
The features of your SoundPoint IP 670 phone are:
Item Description
1 Message Waiting
Indicator
Alert for voice and text (instant)
messages.
2 Arrow Keys
Scroll through displayed information.
Select a field of displayed data.
Delete displayed data.
3 Feature Keys Access important features using
these keys.
Access to local directories and call
lists.
Access to special applications
(contact system administrator).
Allows connection with multiple other
parties for a conference.
1 - 10
Transfer of current call to third party.
Dials most recently dialed party.
Access local (your phone) and global
(your organization) features.
Access and manage text and voice
messages.
Cancels ringing and directs incoming
calls to your voice mail (if supported).
4 Microphone Mute Mutes audio transmission locally
during calls and conferences.
5
Headset
Allows you to place and receive calls
through an optionally connected
headset.
Item Description
Getting Started with Your Phone
6
Speakerphone
Allows for hands-free communication
during calls.
7 Hands-free Microphone Picks up audio during hands-free
calls. Place your phone on a hard, flat
surface for best results.
8 Volume Keys Adjusts the volume of the handset,
headset, speaker, and ringer .
9 Dial Pad Provides the 10 digits, the alphabetic
characters, and special characters
available in context-sensitive
applications.
10
Hold
Holds an active call or resumes a
held call.
11 Speaker For ringer and hands-free audio
output.
12 Soft Keys These keys are automatically labeled
to identify their context-sensitive
functions.
13 Graphic Display Shows information about calls,
messages, soft keys, time, date, and
other relevant data.
• Caller display information—first
party, second party, number of
calls
• Information status line
• Popup text (for example,
network errors)
• Do Not Disturb text
• Missed call text or second
incoming caller display
• Prompt text (for example, “Enter
number”)
• Time and date text (if idle
display is not used for time/date
display)
Associated line icons are described in
the following table.
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User Guide for the SoundPoint IP 670 Desktop Phone
14 Line/Speed Dial Key Use these keys to activate up to six
15 Line Indicators Individual multi-color LEDs display
16 Hookswitch
Item Description
lines or speed dials that can be
assigned to your phone.
the dynamic call state and remote
user status (busy lamp field (BLF)
and presence). The mapping is:
• Solid green—An active call is in
progress.
• Fast flashing green—There is an
incoming (ringing) call.
• Flashing green—The call is held
by the other party.
• Flashing red—The call is on hold.
• Solid red—The line is busy
remotely (shared lines)
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Getting Started with Your Phone
Icons associated with the line keys appear on the graphic display and
represent:
Icon Description
Registered line (solid)
Registered shared line
Unregistered line (outline)
Voice mail/Text messages
Speed dial
Ringing
Call in progress with HD Voice
Call in progress
Call Forward
Do Not Disturb
Conference
Presence/Busy Lamp Field (BLF)
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User Guide for the SoundPoint IP 670 Desktop Phone
Before You Use Your Phone
Note
The background and key colors that appear on your SoundPoint IP 670 phone may
differ from what appears in this user guide. For more information, refer to Changing
the Graphic Display Background on page 2-9.
Using the Navigation Keys
To help you navigate menus and enter data, use these tips:
• To scroll through lists, use and or hold down and .
• Press the * key to page up. Press the # key to page down. Use these
shortcuts when lists appear on more than one page.
• To move one level down and one level up when menus have submenus,
use and .
• To exit from any menu, press .
• To exit from any directory, press .
• Use the dial pad keys to navigate through and make selections in
numbered menu lists.
Information Status
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• To enter text using the dial pad, press the number keys one or more times.
For example, for ‘A’ press 2 and for ‘C’ press 222. When in text entry mode,
the title will show whether keys will generate digits (1), upper-case (A), or
lower-case (a) characters— use the 1/A/a soft key to change—and whether
keys will generate ASCII, Latin, Cyrillic, Katakana, or Unicode
characters—use the Encoding soft key to change.
The top line of the screen (or graphic display) shows status information. It
appears as a scrolling list if there is more than one message. The number of
messages in the list also appears. In order of precedence from highest to
lowest, the messages are:
• Popup text (for example, network errors)
• Do Not Disturb text
• Missed call text or second incoming caller display
• Prompt text (for example, “Enter number”)
• Time and date text
The following figures provide some examples:
Getting Started with Your Phone
Using a USB Device to Record Calls
If the Call Recording and Playback feature is available and you plug a
removable USB device into the USB port on your SoundPoint IP 670, you can
record active calls on your phone.
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User Guide for the SoundPoint IP 670 Desktop Phone
The USB port is on the back of your SoundPoint IP 670 as shown below:
When you plug in the USB device, the USB device is supported and the
message “USB device attached.” appears.
When you remove the USB device, the message “USB device removed.”
appears.
Note
Wait until the “USB device removed.” message disappears before plugging in
another USB device. If you plug in a new USB device before the message
disappears, it will not be recognized.
Polycom recommends that you do not remove the USB device while recording. The
file being recorded at that time will be incomplete and cannot be played back later.
There is a small probability that the USB device itself may be damaged by this
action.
Cleaning the LCD Glass
Clean the glass with a clean lint-free cloth. Fingerprints tend to show up more
obviously on the color LCD.
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Customizing Your Phone
You can customize your SoundPoint IP 670 desktop phone by adjusting the
setting for time and date, display contrast, and ring type, for example. You can
add contacts to the phone’s directory manually or from call lists. You can
handle incoming calls from different contacts in different ways.
This chapter provides basic operating instructions for customizing your
SoundPoint IP 670 phone. This chapter contains:
• Configuring Basic Settings
• Managing Call Lists
• Managing Contacts
2
• Managing Incoming Calls
Some customizations of your SoundPoint IP 670 phone are performed by your
system administrator. These include:
• Supporting Multiple Lines
• Supporting Multiple Line Keys Per Line
• Supporting Shared Lines
To read about the phone’s basic features, refer to Using the Basic Features of
Your Phone on page 3-1. To read about the phone’s advanced features, refer to
Using the Advanced Features of Your Phone on page 4-1. To add a SoundPoint
IP Color Expansion Module to your SoundPoint IP 670 phone, refer to Using
the SoundPoint IP Color Expansion Module on page 5-1.
If you require additional information or assistance with your new phone,
contact your system administrator.
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User Guide for the SoundPoint IP 670 Desktop Phone
Configuring Basic Settings
You can configure the following basic settings through use of :
• Appearance of the time and date
• Display contrast
• Backlight intensity
• Headset Memory Mode
• Headset hookswitch selection
• Ring type
• Language support (localization)
• Background pattern
• Soft key label color
You can mute the microphone and adjust the volume using separate keys.
Changing the Appearance of Time and Date
The time and date appears on the graphic display of the SoundPoint IP 670
phone. If the phone cannot obtain a time and date from the call server, the
display will flash. Contact your system administrator if either the time or date
is incorrect.
You can select from various formats for the time and date display. Select and
set options that are right for you. You can also disable the time and date
display, so the time and date do not display on the phone screen.
To configure the time and date formats:
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1. Press .
2. Select Settings > Basic > Preferences > Time & Date.
3. Select from Clock Date, Clock Time, Clock Order, or Enable/Disable.
Customizing Your Phone
4. Using and , scroll through the options under each of these
selections.
5. Press the Select soft key to confirm your choice.
The following figure shows the Clock Time menu.
6. Press to return to the idle display.
Changing the Display Contrast
To adjust the contrast on the display to a comfortable level:
1. Press .
2. Select Settings > Basic > Contrast.
3. Press the Up or Down soft keys to increase or decrease the display
contrast.
Note
You can also use the volume keys to increase or decrease the dipl ay contrast.
4. Press the Ok or Cancel soft keys to accept or cancel changes.
5. Press to return to the idle display.
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User Guide for the SoundPoint IP 670 Desktop Phone
Changing the Backlight Intensity
Backlight intensity on the SoundPoint IP 670 phone has three components:
• Backlight On
• Backlight Idle
• Maximum Intensity
You can modify the Backlight On intensity and the Backlight Idle intensity
separately. You can select high, medium, low, and off levels for both.
When you modify the Maximum Intensity, you are modifying the entire
backlight intensity scale. For example, if you decrease the Maximum Intensity,
the low, medium, and high values for both Backlight On intensity and the
Backlight Idle intensity decrease.
If you have attached one or more SoundPoint IP Expansion Modules to your
SoundPoint IP 670 and you find that the backlight levels between them are
incompatible, you can modify the maximum backlight intensity on a
unit-by-unit basis. This allows you to match all Expansion Module backlights
to an overall consistent level. For more information, refer to Using the
SoundPoint IP Color Expansion Module on page 5-1.
The Backlight On intensity applies for the following events:
• Any key press
• Hookswitch release
• Incoming calls
• Ending a call, holding a call, resuming a call by the other party
• A voice or instant message received
If you do not press any keys on the phone after 20 seconds of the backlight
turning on, the backlight dims (or changes) to medium in the following cases:
• A call is in progress
• A call is on hold
• There is an incoming call (ringing)
• There is an outgoing call (ringing back)
• Any menu shows on the display
In all other cases, the Backlight Idle intensity applies.
To modify the backlight intensity:
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1. Press .
Customizing Your Phone
2. Select Settings > Basic > Backlight Intensity.
3. Select Backlight On Intensity.
4. Use or to select high, medium, low, or off, and then press the
Select soft key.
The default level is medium.
5. Select Backlight Idle Intensity.
6. Use or to select high, medium, low, or off, and then press the
Select soft key.
The default level is low.
7. Select Maximum Intensity.
8. Press the Up or Down soft keys to increase or decrease the backlight
intensity.
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User Guide for the SoundPoint IP 670 Desktop Phone
9. Press the Ok or Cancel soft keys to accept or cancel changes.
10. Press to return to the idle display.
Enabling the Headset Memory Mode
This feature is especially useful for permanent or full-time headset users.
To permanently enable the Headset Memory Mode:
1. Press .
2. Select Settings > Basic > Preferences > Headset... > Headset Memory...
3. Use or to select Enabled, and then press the Select soft key.
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4. Press to return to the idle display.
Repeat steps 1 to 4 to select Disabled and turn Headset Memory Mode off.
To activate Headset Memory Mode:
>>
Press twice.
The flashing headset icon on the graphic display or a flashing headset key
indicates that the headset mode is activated. Pressing or the
Answer soft key to receive a call will now connect to your headset
automatically.
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