Pyle PIPCAM5, PIPCAM12, PIPCAM15 User Manual

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IP Wireless / Wired Camera

User Manua

l

Pyle IP Cam Mobile App Setup Instructions

Find FAQs including setup video and support online at

http://www.pipcamwireless.com

This Guide covers the following models

-PIPCAM5

-PIPCAM12

-PIPCAM15

Before you begin…
Setup should be done in the same room as the wireless router in your home.

Note: All links in the document can be found in the support section at
www.pipcamwireless.com using search.

Prepare the camera

1) Plug your camera into power

2) Attach the wireless antenna to your camera (If applicable)

3) Plug your camera directly into your router with wired Ethernet wire

4) Wait 2-3 minutes for camera to boot

-Wait 2-3 minutes for camera to boot. You will see the camera run through a full

range of pan and tilt motion.

-When boot up completes, your camera's Ethernet port will show a solid green

and blinking yellow light indicating the camera is connected to your router.

If you do not see the flickering lights - DO NOT CONTINUE

Please refer to the FAQ online
https://pyleaudio.helpshift.com/a/pyle-ip/?s=general&f=the-green-and-yellow­lights-at-the-back-of-my-camera-do-not-flash-when-plugged-into-power-and­ethernet

Add the Camera in the Mobile App

1) Check your mobile phone is connected to WiFi

-Navigate to the system setting in your smartphone and verify you are connected
to the same wireless router that the camera is currently plugged into

2) Download the Mobile App - “Pyle IP Cam”

We have a few different Pyle Mobile apps
Make sure you get the “Pyle IP Cam” App with the gray background
The other versions will not work 100% for these camera models

3) Select the “Add Camera” tab - Then select “QRCode”

4) Scan the QR code on the bottom or body of the camera

-If multiple stickers make sure to scan the one with the unique code printed on
the bottom (not the website name)

5) Type the camera’s default password
“pylecam” OR “000000”

(This will depend on your camera’s release version)

Note:
If neither password is not accepted - Do a hardware reset to reset the camera
back to factory default
http://pyleaudio.helpshift.com/a/pyle-ip/?s=general&f=how-can-i-hardware-reset­my-camera

6) Go back to the “Camera” tab and select the preview image to view it!

Wireless Setup

After checking the connection works on a wired connection - we are ready to
setup wireless

1) Select the “i” icon to access the cameras settings

2) Select “Advanced Setting” > “WiFi”

3) Now you should see a list of all the wireless networks detected by your
camera

-Select your home wireless network - input the password - select join

No Networks Detected?
See FAQ online
https://pyleaudio.helpshift.com/a/pyle-ip/?s=general&f=i-don-t-see-any-networks­detected-when-setting-up-wifi

Or go to the FAQ on pipcamwireless.com and search “I don’t see any networks
detected”

DON’T UNPLUG YOUR CAMERA DATA CABLE YET

4) Lets double check that your setting is entered and saved in the app

-Wait a full minute to allow the camera to load

-Back out to the first window of the camera settings

-Tap “Advanced Setting”

-Look for your router’s name to appear next to the WiFi setting

5) Now let’s test the wireless connection in the same room as your wireless

router before moving the camera to the final location

-Leaving the power plugged in - Disconnect the wired Ethernet cable -

6) Wait 2-3 minutes for the camera to reboot

-I know - it doesn’t look like it is doing anything… But wait a bit before trying to
adjust the camera or refresh the app

PIPCAM5
You should see the white LED indicator go out as soon as you pull out the
network cable - after 1-2 min the LED indicator should come back on rapidly
flashing

Troubleshooting

If the camera does not connect wireless after 2-3 mins un-pluged from the data
cable - Reconnect the wired Ethernet cable and try

1) Setting the wireless password again

-Check password is entered correctly - Passwords are case sensitive - the app
will not give you “incorrect wifi password” indication

2) Try a hardware reset
Instructions available on our FAQ online
http://pyleaudio.helpshift.com/a/pyle-ip/?s=general&f=how-can-i-hardware-reset­my-camera

3) Try setting the password from the web UI

-Refer to desktop setup QSG

Other features

Check the FAQ online in the section with your model number to get started with
www.pipcamwireless.com

-Disabling the LED flashing indicator

-Recording

-Motion Detection

-3rd Party Apps

-Email Alerts

Don’t forget to claim your free 1 year warranty by registering your camera
with us online!

Find help and support with us online!

http://www.pipcamwireless.com

Pyle MJPEG Solution Desktop Setup QSG

Find FAQs including setup video and support online at

http://www.pipcamwireless.com

This guide covers the following models

-PIPCAM5

-PIPCAM12

-PIPCAM15

Before you begin

*Setup should be done in the same room as the wireless router in your home.
* Camera and PC must share the same network. Verify the setup PC is on the
SAME network as the wireless router in your home.

1) Plug your camera into power

2) Attach the wireless antenna to your camera (If Applicable)

3) Plug your camera directly into your router with wired Ethernet wire

4) Wait 2-3 minutes for camera to boot

-You will see the camera run through a full range of pan and tilt motion.

-When boot up completes, your camera's Ethernet port will flash yellow and
green lights indicating the camera is connected to your router.

If you do not see the flickering lights - DO NOT CONTINUE

please refer to the FAQ online
https://pyleaudio.helpshift.com/a/pyle-ip/?s=general&f=the-green-and-yellow­lights-at-the-back-of-my-camera-do-not-flash-when-plugged-into-power-and­ethernet

5) Copy/Paste or type the link below into your Internet browser to Download the
software package online

www.pyleaudio.com/manuals/drivers/pipcam5.zip

6) Unzip the zip file and select Mac or the other folder depending on your OS

7) Open and install the “IP Camera Tool” on your PC

8) Once installed – open the “IP Camera Tool” app

then right click the white window and select the “refresh Camera List” option to
search for the camera

No Camera Detected?

-Check again your PC and camera are connected to the same wireless network

-Verify you do not have any network security settings that will hide the network

-Try a hardware reset by holding in the camera reset switch for 10 seconds with a
pin and retry steps 1 – 4

9) Double Click the Http://XXX.XXX… address in the IP Camera tool or copy paste
the address into your internet browser

-I recommend using Google Chrome for fast initial wireless setup – to continue
setting up using Internet Explorer, skip to the link at the end of the guide to learn
how to install the Active X plugin – then resume step 12 for wireless configuration

10) Select the login option appropriate for your browser

-Google Chrome: Server Push Mode

-Internet Explorer: ActiveX Mode

-Safari/Firefox: VLC Mode

11) Log in using your camera’s default user name and password
USER: admin

PASS: “pylecam” OR “admin”

12) Check that you see a live video feed for the camera

No Video?

-If you aren’t using Google Chrome – back up to step 9 and try logging in using
Google chrome in server push mode now

-Your login password may be incorrect – try both default passwords suggested step
11

-If still no video – do a hardware reset to make sure the camera password is set back
to default passwords

IE Issues

-Refer to main manual to check computer security settings

-Make sure Activex is installed

-Right click the Internet browser and click “Run as Administrator”

Now we can configure WiFi

1) In the left column - click “Network” > “Wireless Lan Settings”

2) Click the “Scan” button to search any wireless networks in range

No Networks Detected?
See FAQ online

https://pyleaudio.helpshift.com/a/pyle-ip/?s=general&f=i-don-t-see-any-networks­detected-when-setting-up-wifi

Or go to the FAQ on pipcamwireless.com and search the FAQ “I don’t see any
networks detected”

3) Click on your router’s name in the list – then enter your router’s wireless
password in the “Share Key” field

4) Allow the camera to load – wait for the countdown to run before adjusting the
camera or web browser

DON’T UNPLUG YOUR CAMERA POWER CABLE YET

5) Now let’s test the wireless connection in the same room as your wireless
router before moving the camera to the final location

-Leaving the power plugged in - Disconnect the wired Ethernet cable and wait

6) Wait 2-3 minutes for the camera to reboot

-I know - it doesn’t look like it is doing anything… But wait a bit before trying to
adjust the camera or refresh the app

PIPCAM5
You should see the white LED indicator go out as soon as you pull out the
network cable - after 1-2 min the LED indicator should come back on rapidly
flashing

Troubleshooting

If the camera does not connect wireless after 2-3 mins un-pluged from the data
cable - Reconnect the wired Ethernet cable and try

1) Setting the wireless password again

-Check password is entered correctly - Passwords are case sensitive - the app
will not give you “incorrect wifi password” indication

2) Try a hardware reset
Instructions available on our FAQ online
http://pyleaudio.helpshift.com/a/pyle-ip/?s=general&f=how-can-i-hardware-reset­my-camera

3) Try setting the password from the web UI

-Refer to desktop setup QSG

Additional setup

Please note that remote access to your camera via PC is not possible until you
set up DDNS and port forwarding in your router.

https://pyleaudio.helpshift.com/a/pyle-ip/?s=pipcam5-pipcam12-pipcam15­pipcam25&f=how-do-i-set-up-web-ui---ddns-remote-viewing---recording---multi­camera

Also online – find full instructions to set the following features

-Disabling the LED flashing indicator

-Recording

-Motion Detection

-3rd Party Apps

-Email Alerts

Don’t forget to claim your free 1 year warranty by registering your camera
with us online!

Find help and support with us online!

http://www.pipcamwireless.com

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CONTEN

1

WELCOME

1.1

FEATURES................................................................................................................................................................................................ 3

1.2 PACKING

1.3 PRODUCT

1.4 PC SYSTEM

1.5 HARDWARE

1.6 SOFTWARE

........................................................................................................................................................................ 3

LIST.......................................................................................................................................................................................... 3

V

IEWS

..................................................................................................................................................................................... 4

REQUIREMENTS.................................................................................................................................................................

INSTRUCTION.......................................................................................................................................................................

INSTALLATION.......................................................................................................................................................................

TS

5

6

6

2. SOFTWARE

2.1 IP CAMERA

2.2 CAMERA

2.3 FOR IE

2.4 FOR SAFARI, FIREFOX, GOOGLE

2.5 FOR MOBILE

2.6 ACTIVEX MODE (FOR IE

2.7 FOR

2.8 FOR

2.9 FOR

VISITOR......................................................................................................................................................................................... 15

OPERATOR.................................................................................................................................................................................... 19

ADMINISTRATOR............................................................................................................................................................................

3 SETTINGS AS ADMIN

3.1 MULTI-DEVICE SETTINGS......................................................................................................................................................................21

3.2 NETWORK

3.3 BASIC NETWORK

3.4 WIRELESS LAN

3.5 ADSL

3.6 UPNP

3.7 DDNS SERVICE

3.8 P2P SETTINGS

3.9 SYSTEM SETTINGS................................................................................................................................................................................34

3.10 ALIAS SETTINGS..................................................................................................................................................................................35

3.11 DATE &TIME SETTINGS.......................................................................................................................................................................35

3.12 USERS

3.13 INDICATOR SETTINGS..........................................................................................................................................................................37

3.14 BACKUP &

3.15 LOG

3.16 AUTO MAINTAIN

3.17 OTHER

3.18 MAIL SERVICE

3.19 FTP SERVICE

3.20ALARM SERVICE

3.21 SEND MAIL ON

3.22 PATH SETTINGS...................................................................................................................................................................................45

3.23 SERVER PUSH MODE (FOR SAFARI, FIREFOX, GOOGLE

3.24SIGN IN MOBILE

......................................................................................................................................................................... .........37

OPERATIO

TOOL....................................................................................................................................................................................

LOGIN..................................................................................................................................................................................... 10

BROWSER................................................................................................................................................................................. 11

P

HONE

.............................................................................................................................................................................

SETTINGS............................................................................................................................................................................

SETTINGS.................................................................................................................................................................

SETTINGS....................................................................................................................................................................

SETTINGS................................................................................................................................................................................... 30

S

ETTINGS

SETTINGS...............................................................................................................................................................................

SETTINGS...............................................................................................................................................................................

................................................................................................................................................................................... 30

SETTINGS..................................................................................................................................................................

................................................................................................................................................................34

RESTORE..........................................................................................................................................................................

..................................................................................................................................................................38

SETTINGS...................................................................................................................................................................

SETTINGS....................................................................................................................................................................

SETTINGS.................................................................................................................................................................

A

LARM

PHONE.......................................................................................................................................................................

N.............................................................................................................................................7

BROWSER.......................................................................................................................................

BROWSER)...................................................................................................................................................

ISTRATO

........................................................................................................................................................................

R.............................................................................................................................. 20

BROWSER).............................................................................................

7

14

14

15

20

26

26

28

30

36

37

38

38

40

41

44

46

47

4. APPENDIX..................................................................................................................................................................... 48

4.1 FREQUENTLY ASKED

4.2 DEFAULT

5. SPECIFICATIONS........................................................................................................................................................ 51

QUESTIONS........................................................................................................................................................

PARAMETERS.........................................................................................................................................................................

48

50

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6. OBTAINING TECHNICAL SUPPORT.......................................................................................................................53

1 WELCOME

This is an integrated wireless IP Camera solution. It combines a high quality digital Video Camera with network
connectivity and a powerful web server to bring clear to your Desktop from anywhere on your local network or
over the Internet.
The basic function of it is transmitting remote video on IP network. The high quality video image can be
transmitted with 30fps speed on the LAN/WAN by using MJPEG hardware compression technology.
It is based on TCP/IP standard, build-in WEB server which could support Internet Explore. Therefore the
management and maintenance of your device become more simply by using network to achieve the remote
configuration, start-up and upgrade firmware.
You can use this IP Camera to monitor some special places such as your home and your office. Also
controlling and managing images are simple by clicking the website through the network.

1.1 Features

☆Powerful high-speed video protocol processor
☆High-sensitivity 1/4’’ CMOS sensor
☆Picture total 300k pixels
☆Optimized MJPEG video compression for transmission
☆Multi-level users’ management and passwords definition
☆Embedded Web Server for users to visit by IE
☆Support wireless network (WI-FI/802.11/b/g/n)
☆Supporting Dynamic IP (DDNS) and UPNP LAN and Internet (ADSL, Cable Modem)
☆Giving alarm in cause of motion detection
☆Supporting image snapshot
☆Support multiple protocols：HTTP/TCP/IP/UDP/SMTP/DDNS/SNTP/DHCP/FTP
☆Support WEP/WPA/WPA2 encryption
☆Support 3G phone, Smart phone control and surveillance
☆Support Firefox, Safari, Google chrome browser.

1.2 Packing List

Untie the pack and check the items contained against the following list:

●IP Camera X1

●User Manual X1

●DC Power Supply X1

●CD X1

●Network Cable X1

●Mounting screw X1 (set)

NOTE: Please contact us immediately in case of any damaged or short of contents.

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1.3 Product Views

1.3.1 Front View

Figure 1.1

1Sensitive Hole: For light sensitive
2 Infrared LED: For night vision
3 LENS: CMOS sensor with fixed focus lens. (Default is 6mm, 3.6mm optional)
4 Network Indicator LED: If there is network activity, the LED will blink
5 Microphone: Build-in microphone
6 Cover: Color cover to hide the LEDs
7 Wireless Antenna: WI-FI Antenna

1.3.2 Rear/Side Panel

Figure

1.2

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LAN: RJ-45/10-100 base T
Power: DC 5V/2A power supply
Network Light: The green LED will on when connect to the network, the yellow LED will blink when data

transferred

Audio Output: The jack is used to plug external speaker
I/O PINS: 1 Output A 2 Output B 3 Alarm input 4 Input (GND)
RESET BUTTON: Press and hold the RESET BUTTON for 15 Seconds, then the IPCAM will be reset back to

the factory default Parameter. (Please keep the power on when do RESET)

1.3.3 Back View

Figure

There are some stickers at the bottom, such as MAC address sticker, QC sticker etc.
If your camera does not have these stickers, it may be a clone one, clone IPCAM could not use the original
firmware and obtain our good after sale service.

1.3

1.4 PC System Requirements

System configuration requirements :( Example for viewing four IPCAM)
CPU: 2.06GHZ or above
Memory: 256M or above
Network Card: 10M or above
Display Card: 64M or above memory
Recommendable Operating system: Windows 2000/ XP/ Vista/ 7/8/8.1

1.5 Hardware Instruction

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Follow the steps below to set up your camera hardware. Make sure to follow each step carefully to ensure that
the camera operates properly

1. Plug the power adapter into camera

2. Plug the network cable into camera and router/switch

3. It takes approx 30 seconds to boot up the camera, then you will find the IP address from
“IP Camera Tool” (Figure: 2.1)

4. When the power on and network cable connected, the green led of the real panel will keep on,

The yellow led will keep flash, and the Indicator led at the front of the camera will flash. (The indicator LED
can be controlled by software)

Figure1.4

1.6 Software Installation

Attention: In order to make the installation correctly, we suggest that turn off your Firewall and Antivirus before

install the ActiveX, Don’t worry, it is safe.
Software installation is the key to the successful use of this product.
Install the follow software:

1. IP Camera Tool: Open the CD, click “ ” 。

2. Double click icon。

You can double click the Icon “IP Camera Tool”

and a dialog box as Figure 1.9 will pop up。

CAUTION: Before installing and using the product, please read the following precautions carefully and make
sure they are fully understood.
Use only the power adapter attached with the product. Use unauthorized power adapter may cause damage to
your IP Camera.

IP Camera terminal shall be installed in an indoor environment where the rain or snow could not pour it.

Do not touch the lens of the IP Camera at will. The optimum focus range has been set before it is delivered out
of the factory. If you turn the lens, it may cause incorrect focus and vague images.

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For firmware upgrading or connection with an external, refer to detailed instructions contained in the CD.

2. SOFTWARE OPERATION

2.1 IP Camera Tool

When the Device has been mounted properly, you can double click the icon “IP Camera Tool”

and a dialog box as Figure 1.9 will pop up.

Figure1.9

Note: The software searches IP Servers automatically over LAN.
There are 3 cases:

1. No IP Cameras found within LAN. After about 1 minute search, the Result Field will show “not found IP

Server” and the program shut automatically.

2. IP Cameras have been installed within LAN. All the IP Cameras will be listed and the total number is

displayed in the result field as shown in Figure 1.9

3. The IP Cameras installed within LAN do not share the same subnet with the monitoring PC. A prompt as

shown in result field (prompt: Subnet doesn’t match, double click to change!). Click the left mouse button to
choose the prompt and click the right mouse, choose Network Configuration to set the static IP address of
the Camera to the same subnet as LAN. (Figure 2.3)

NOTE: If it shows” Subnet doesn’t match, double click to change!”, you can also choose ”Obtain IP from
DHCP Server” to get a dynamic IP. (Figure 2.2)

2.1.1 Six Options

Choose the IP Camera list and Click right mouse, there are six options: (Figure 2.0)

Basic Properties, Network Configuration, Upgrade Firmware,
Refresh Camera List, Flush Arp Buffer, About IP Camera Tool.

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Figure2.0

2.1.1 .1 Basic Properties

There are some device information in the Basic Properties, such as Device ID, System Firmware Version,
Web UI Version.（Figure 2.1）

The Device ID just is the camera’s MAC ID, which should be the same as showed on the sticker at the bottom
of camera. Every camera has its unique MAC ID. So if there are many IP address showed in the list, check the
MAC ID, you can ensure which camera is it.

Sometimes, if there is no IP address showed on the IP Camera tool, maybe it’s blocked by firewall, then add
the MAC ID to the router, and give it a fixed IP or add the MAC ID as a trusted site. There are two MAC
Address, one is Device MAC ID, the other is WIFI MAC ID.

WIFI MAC ID, you can find it from the sticker at the bottom of the camera, if this sticker lost, you can login your
WIFI router, check the host status, which will show all the WIFI device connect to this router, you can also find
the IPCAM’s WIFI MAC ID there.

2.1.1.2 Network Configuration

In this page, you can configure the Network parameter.

Figure2.1

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Figure2.2

Obtain IP from DHCP server: If clicked, the device will obtain IP from DHCP server. In other words, the
camera will have a dynamic IP. (Make sure the Router which the camera connects has DHCP function and
DHCP is enabled). (Figure 2.2)

Figure

2.3

IP address: Fill in the IP address assigned and make sure it is in the same subnet as the Gateway, and the
subnet should be the same as your computer or router. (I.e. the first three sections are the same)
Subnet Mask: The default subnet mask of the equipment is: 255.255.255.0. You can find the subnet mask
from your PC or router.

Gateway: Make sure it is in the same subnet with PC’s IP address .Here gateway is the LAN IP of your router.
DNS Server: IP address of IPS network provider. You can also set it’s the same as the Gateway.

NOTE: You can find the Subnet Mask, Gateway, DNS Server from your router, or check the local connection

status of your computer, get all the parameters. Normally two DNS servers are optional.

Http Port: LAN port assigned for the equipment, default is 80. You could set another port number like 81, 801,
8001 etc.

User: Default administrator username is: admin (please make sure all are lowercase letter)
Password: Default password is bank, no password.

NOTE: When prompt “subnet doesn’t match, double chick to change!” appeared, please set the IP Address,
Subnet Mask, Gateway, DNS Server once again, or enable Obtain IP from DHCP server.

2.1.1.3 Upgrade Firmware

Enter the correct User and Password to upgrade system Firmware and Web UI. If you upgrade the camera,

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Please upgrade system firmware first and then upgrade Web UI. Or it may damage the camera.（Figure

2.4）

Figure

Please download the firmware package under the correct type of your camera before upgrade.
Follow the upgrade document in the package carefully to upgrade. Please look readme firstly before you do
upgrade.

CAUTION: Please don’t upgrade the firmware freely. Sometimes, your camera may be damaged if wrong
operation during upgrade.
If your camera works well with the current firmware, we recommend you’d better not upgrade it.

NOTE: When doing upgrade, please must keep the power on, and the best use wired mode, connect the
network cable.

2.4

2.1.1.4 Refresh Camera List

Refresh camera list manually.

2.1.1.5 Flush Arp Buffer

When cable network and wireless network of the device are fixed IP address .There is a problem you may
encounter is can search the camera IP but can’t open the camera web page .you may try to use Flush Arp
Buffer.

2.1.1.6 About IP Camera Tool

Check the IP Camera Tool Version and IP Camera ActiveX Control Version here.

2.2 Camera Login

You can access the camera through IP Camera Tool or IE, Firefox, Safari, Google Chrome or other
standard browser directly.

1. Double click the IP address of the IP Camera listed (Figure 1.9). The default browser you use will run

automatically and come to the camera login interface. (Figure 2.6)

2. To access the camera by IE Browser directly, just type the camera’s IP address, for example, if the camera’s

IP address is 192.168.1.123:

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Figure

Figure 2.6

2.5

The default user name is admin, no password

Input the correct user name and password, the Sign In interface will pop-up.
There are three models to login.

(1) Active Mode (For IE Browser): available in IE6.0 or above explorer
(2) “Server Push Mode”: available in Firefox, Safari, and Google Chrome browser.
(3) “Sign in mobile phone”: available in Mobile phone

2.3 For IE Browser

Choose Active Mode (For IE Browser), and sign in.

Figure 2.7

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The first time login the camera, maybe get ActiveX prompt as the picture above, please click the prompt and
choose Run Add-on, refresh and login the camera again, then will see live video, details as below:

Figure2.8

Figure2.9

Figure 3.0

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Note: If there is still no live video after run ActiveX, and a red cross showed in the center of the screen,
or even just a black screen, please try to enable the ActiveX options of IE security settings.
Please do the follow steps:

1. Close the firewall of your computer.

2. Change the ActiveX settings, “IE” browser > “Tool” > “Internet Options” > “Security”> “Custom Level” >

“ActiveX control and Plug-ins”, all the ActiveX options set to be “Enable”:
Especially:

Enable: Download unsigned ActiveX controls
Enable: Initialize and script ActiveX controls not marked as safe
Enable: Run ActiveX controls and plu-ins

In addition: you can also click “Start” menu->“Internet Explorer”, choose “Internet attributes “ to enter, or via
“Control Panel” ->“Internet Explorer”, enter to Security setting.

If you allowed the ActiveX running, but still could not see live video, only a Red Cross in the center of

the video, and the device status light change to yellow color , not green, please change another port

Figure

3.1

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number to try. Don’t use port 80, use other port such as 128, 1008 etc.

Figure

3.2

NOTE: Make sure that the firewall or anti-virus software doesn’t block the software or ActiveX. If you couldn’t
see live video, please close your firewall or anti-virus software, and try again.

2.4 For Safari, Firefox, Google Browser

Choose Server Push Mode (For Safari, Firefox, Google Browser), and sign in
Server Push Mode doesn’t support ActiveX, so some functions are not available, such as Play, Stop, Record,

Audio, Talk etc. if you want to use these functions, please use IE browser.

2.5 For Mobile Phone

Figure 3.3

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Choose Sign in mobile phone, and sign in.
Mobile phone doesn’t support ActiveX, only some basic functions can be available in this mode.
It supports Iphone, Smart phone, 3G phone etc. Normally, if the mobile phone supports network video, then it
can work with our IP Camera.

Figure 3.4

2.6 ActiveX Mode (For IE Browser)

Login the camera in ActiveX mode, the main User Interface as below:
NOTE: There are 3 levels of users, Visitor, Operator, Administrator, if you login with different users, the use
authority is different. (See 3.12 User Settings, Figure 8.5)

2.7 For Visitor

When login as Visitor, you can enter the IP Camera for visitor.
Visitor is the lowest level with only some operation available

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Figure

3.5

Channels:

Our IE software supports 9 channels totally. Click can get different windows.

: Click this one, you can view the main channel of the camera you login.

: Click this one; you can view 4 Channels of cameras which connected, from CH1 to CH4.

: Click this one; you can view 9 Channels of cameras which connected, from CH1 to CH9.

NOTE: If you want to view 4/9 channels, you should set the Multi-Device firstly (See 3.1 Multi-Device
Settings)

Status of Channels:

There are 9 icons at the bottom of the UI which show the status of each channel of the camera.

: Grey color, means there is no device connected to the main device from this channel.

: Green color, means the device connected from this channel, and it works well.

: Red color, means the device of this channel is recording.

: Yellow color, means set this channel in multi-device already, but it fails to connect to the main device.

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OSD Settings:

 

Figure

3.6

OSD: Means “On-Screen Display”, click “Audio video” > “OSD”, set display date and time on the video.
Disabled: Click this one, means clear the OSD.
Color: Can set the OSD text color as black, yellow, red, white, blue etc.
Add time stamp on record: Click this, there will be time OSD on record video files.

Rate and Resolution:

Rate: Set video frame here, from “full-speed to 1fp/5s”. (Figure 3.8)
Resolution: Set the resolution to be 160*120/ VGA(640*480)/ QVGA (320*240). (Figure 3.9)
NOTE: When doing recording, Rate and Resolution parameter settings is very helpful for getting small

Figure

3.7

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size record files, the lower parameter to get the smaller file.

Figure 3.8 Figure 3.9

TOP Menu:

Figure

: Click it to get live video. When you want to back to live video from other menus, just click it.

4.0

Only under live video, you can do the operation on the right side, such as play, stop, snapshot etc.

: Click it to get into play mode, when you click stop icon, the video will be stopped, then click

play icon, it will show the video again.

: Click it to stop the live video. You can click play icon if you want to see live again.

: Click it to get snapshot. It will show the date and time of the snapshot you get, when you want

to save it, you will find the snapshot file named by “snapshot_MAC ID_date_time”.

: Click it to start record by manual, and the icon will change to red color , click it

again, it will stop record. The record file will be saved to the folder you set. (Figure 10.8-Figure11.0)

: Click it to collect the sound around the camera, if you plug a earphone or a speaker in the

computer which you are using, you will hear the sound around the camera. This IP Camera has a built-in

microphone, when you click it to start work, the icon will change to red color , click it again, will stop

audio function.

: Click it to start the talk function, firstly you have to plug a microphone in your computer.

When you are talking about something with the microphone from your computer, the sound will come out from
the built-in speaker of the camera, people beside the camera will hear the sound. If you connected an external
speaker from the audio output hole at the back of the camera (Figure 1.2), you will get better sound effect.

Once click it to start work, the icon will change to red color , click it again, will stop talk function.

NOTE: For visitor, if you click other menus which visitor don’t have the right to operate it, there will be a pop-up
of login interface (Figure 2.6), please input the user name / password for at least 3 times to login again.

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2.8 For Operator

When login as Operator, you can enter the IP Camera for Operator.
For operator, it not only supports all the functions which for Visitor, and also supports these functions as below:

Figure

4.1

Audio Video Settings

 

Figure 4.2

Audio buffer: Click this icon, it will show five numbers, which means 1/2/3/4/5 seconds’ buffer of audio.
Reversal: Click this icon to see the reversal image. Click again, will back to normal.
Mirror: Click this icon to see the mirror image. Click again, will back to normal.
NOTE: You can choose Reversal and Mirror function when you set up the camera in a special position.

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Mode, Bright, Contrast Settings



Figure

4.3

Mode: This is work mode optional, 50HZ/60HZ for the users who use 50HZ/60HZ frequency, outdoor for the
users who want to use this camera to monitor toward outdoor environment

NOTE: This camera normally should be used in a indoor environment

Bright: Set the parameters to adjust the image quality of video. Click to adjust the value

Contrast: Set the parameters to adjust the image quality of video. Click to adjust the value

Default all: Click it to set all the parameters back to factory setting.
NOTE: If you login the camera, there is no video displayed, and the parameter of bright/contrast is blank,

maybe you can try to click “default all” to set the parameters back to factory setting to get live video.

NOTE: For Operator, if you click other menus which operator don’t have the right to operate it, there will be a
pop-up of login interface (Figure 2.6), please input the user name / password for at least 3 times to login again.

2.9 For Administrator

Details see Settings as Administrator (details3.1-3.22).

3 Settings as Administrator

When login as Administrator, you can enter the IP Camera for Administrator.
Administrator supports all the settings and operations of the camera; you can set and control it freely
There are some special functions only for administrator as below:

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Figure

4.4

3.1 Multi-Device Settings



Figure 4.5 Figure

Multi-Device Settings

This camera can support max. 9 channels device at the same time.

3.1.1 Set Multi-Device in LAN

4.6

In the Multi-Device Settings page, you can see all devices searched in LAN. The 1st device is the default one.
You can add more cameras listed in LAN for monitoring. This web software supports up to 9 IP Cameras
online simultaneously.

Click The 2nd Device and click the item in the Device List in Lan, it will fill the Alias, Host, Http Port
automatically, then input the correct user name and password, click Add. Set more devices in the same way,
after all done, please click Submit.

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Figure

4.7

Click Live Video and then select to see four channels, or click to see nine channels.

Figure

4.8

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Figure

4.9

3.1.2 Set Multi-Device for WAN

If you want to view cameras from internet, you have to add these devices by DDNS domain name.
Make sure all these cameras you want to add have been set DDNS successfully. (View 3.7 DDNS Service
Settings) And also these cameras work well with DDNS.

Login the first camera by DDNS domain name and port, this camera will be as the host camera.

Click Multi-Device, select Multi-Device Settings. Choose the 2nd Device; fill in the 2nd camera’s Alias, Host,
Http Port, User, Password by manual, click Add. Set more devices in the same way, after all done, please click

Submit.
NOTE: The Alias is optional; you can set the alias as per your wish. The Host must be the camera’s DDNS

domain name, and without “http://”, it’s not the Lan IP address.

Figure 5.0

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If you have several cameras, you can use the same DDNS domain name, just set different port number for
each different camera.

Figure 5.1

Note: Add the other camera in the same way, Click submit to add all of them.

Click Live Video and then select to see four channels, or to see nine channels.

Figure 5.2

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In this case, you can see all the cameras from a remote position by internet, for example, if you are on the
business trip, you can use the first camera’s (Host camera) DDNS to view all the devices via internet

Figure 5.3

3.1.3 Upgrade Device Firmware

If you want to upgrade the camera, please upgrade Device Firmware first, then upgrade Web UI.
Click Browse and choose correct bin file, then click Submit to do upgrading.
NOTE: Before doing upgrade via Browser, please make sure the IP Camera Tool of your computer could find
the camera’s IP.
Attention: Please must keep the power on during upgrading, and the better use wired mode.
Please don’t try upgrade freely, because wrong operation or incorrect upgrade bin file will damage the camera.

Figure

5.4

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3.1.4 Restore Factory Settings

Click Restore Factory Settings, will pop-up a prompt, select OK, all the parameter will be returned to factory
settings, and the device will reboot.

Figure 5.5

3.1.5 Reboot Device

Click Reboot the device, will pop-up a prompt, select OK, then the device will reboot

Figure

3.2 Network Settings

Click Network, will pop-up the prompt as below:

3.3 Basic Network Settings

5.6

Here you can fix the camera’s IP address; means set the static IP address of camera manually.
You can also do the same settings from IP Camera Tool. (Figure 2.3)

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

Figure

5.7

If you don’t know Subnet Mask, Gateway, DNS Server. Please check the Local Area Connection Status of your
computer; it contains all these information, steps as below:

1. Control PanelNetwork ConnectionsLocal Area Connections Support  Details

2. Find the local connection icon from taskbar, left click it, choose Support  Details

Figure

Figure

5.8

5.9

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If you don’t know the DNS Server, you can set it the same as Gateway.

If the router supports DHCP function, you can choose “Obtain IP from DHCP Server” to get dynamic IP.

Figure

6.0

Http Port: In most cases, you can leave this value as however, if your Internet Service Provider blocks this
port, you may change it to another port number such as 85.

3.4 Wireless Lan Settings



Figure

6.1

1. Make sure the router is wireless router.

2. Make sure the Wi-Fi antenna installed.

3. Make sure whether there is encryption of the WLAN of router, if there is encryption, keep the key.

4. Login the camera, click “Network”>”Wireless Lan Settings”>”Scan”, please scan 2 times, then you will find

the WLAN from the list, choose the one you use. (Figure 6.2)

5. If there is no encryption, just click “Submit”. (Figure 6.4)

6. If there is encryption, please input the share key, then click “Submit”. (Figure 6.5)

7. Wait about 30 seconds, the camera will reboot, then unplug the network cable.

Figure

6.2

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Figure

6.3

Figure

6.4

Figure

6.5

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3.5 ADSL Settings

When connected to the Internet through ADSL directly, you can enter the ADSL username
And password obtained from ISP.



Figure

6.7

3.6 UPnP Settings

Click UPnP Settings to choose Using UPnP to Map Port:



Figure

6.8

Select it and click Submit, then the camera will support UPnP port forwarding automatically.
It’s helpful for using DDNS, if your router support UPnP, then you no need do port forwarding in router.

Figure

6.9

NOTE: Here UPnP only for port forwarding now. It has much relation with security settings of your router, make
sure the UPnP function of router is ON.
Attention: If your router doesn’t support UPnP function, it may show error information. So we recommend you
do port forwarding manually in your router. (Details see Figure 7.4-7.9)

3.7 DDNS Service Settings



Figure

7.0

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There are 2 options:

Manufacturer’s DDNS: This domain is provided by manufacturer.
Third Party DDNS: This domain is provided by the 3

rd

party, such as Dyndns, Oray, 3322 etc.

Figure 7.1

Third Party DDNS

If you use third party DDNS, please choose the server you use, such as “3322.org” or “dyndns.org” as below:

Figure

Figure

7.2

7.3

You have to register an account firstly, keep the user, password, host, then input it.

NOTE: Only one DDNS can be chosen, for example, if you use manufacturer’s DDNS, the 3
work, if use the 3

rd

DDNS, the manufacturer’s one won’t work.

rd

one won’t

Change the camera’s port.

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The default port of camera is “80”, please change “80” to any other one you like, such as “81”, “100”, “8091”
etc. Click “OK”, the camera will reboot, wait about 30 seconds.

Figure

7.4

Make sure the “Subnet Mask”, “Gateway”, “DNS Server” is the same as your router.

Set Port Forwarding in the router.

This is the most important step. Set port forwarding in router refer to the IP of your camera correctly, then the
DDNS will work. Because there are so many kinds of routers from all over the world, so it’s difficult to show a
fix steps, but there are some samples of different routers’ port forwarding settings as below, just for reference:

TP-LINK:

1. Login the router.

2. Choose “Forwar

ding”,

select “Virtual Servers”

3. Click the Add New button, pop-up below:

Fill the service port (except 80), IP address of the camera, then click Save

NOTE: The port and IP address should be the same as Camera.

BELKIN:

Figure

7.5

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1. Login the router.

2. Choose “Firewall”, select “Virtual Servers”

3. Input the port (except 80) and IP address, then click save.

NOTE: The port and IP address should be the same as Camera.

Figure 7.6

DLINK:

1. Login the router.

2. Choose “Advanced”, select “Virtual Servers”

3. Input the port, IP address, Protocol, then click save.

NOTE: The “public port” & “private port” should be the same as camera’s port, choose the protocol to be
“both”.

After all these 4 steps done, then you can use the DDNS freely, check the DDNS status from the camera as
below, and get the link of DDNS for internet view.

Step: “Login”>”System”>”Device Info”:

Figure

7.7

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Figure

7.8

Figure

7.9

3.8 P2P Settings

All MJPEG IPCamera have a Built-in P2P UID in Web software .
Such as D7W88H6E8GAA8HPMW7ZJ。

3.9 System Settings



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Figure

8.0

3.9.1 Device Info

You can find the information about Device ID, Firmware Version, Embedded Web UI Version, Alias, Alarm
Status, DDNS Status, UPnP Status .

Figure

8.1

3.10 Alias Settings

Default device name is anonymous. You set any new name for your camera here, then click Submit.

Figure

8.2

3.11 Date &Time Settings

Set the date and time for your camera.
Choose the Clock Time zone of your country.
You can choose Sync with NTP Server (Figure 8.3) or Sync with PC Time (Figure 8.4).

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Figure

8.3

Figure

8.4

3.12 Users Settings

Eight accounts are acceptable for this system. Here you can set the user names and password as
Administrator, Operator or Visitor, the permission for them as below:

 Visitor: In this mode, you can only view. (Details 2.7)
 Operator: You can control the direction of IP Camera and set some parameter. (Details 2.8)
 Administrator: You can setup the advanced configurations of the IP Camera. (Details3.1-3.22)

Figure

8.5

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3.13 Indicator Settings

Figure

8.6

Set the pilot lamp mode, the following three options:
(1) Non-connected network out: Twinkle while connect to the internet and turn off when departed
(2) Non-connected network with more slow-frequency flicker: Twinkle while connect to the internet and
more slower when departed
(3) Been extinguished: Keep OFF

3.14 Backup & Restore

Figure

（1）Backup: Backup IP Camera all the Parameter, if you want to save all the current settings that you have
set already, you can click Submit, then all the parameters you set will store as a parameters bin file.
（2）Restore: Restore IP Camera all the Parameter, if you want to change the camera’s settings to a certain
status which has a backup, click Browse to load the bin file, then Submit it.

3.15

8.7

3.15 Log.

Figure

Record User information, including weekday, date, time, user name, visitor IP address etc.

8.8

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3.16 Auto Maintain

Auto Maintain setting, enable auto Maintain and set the time. The ipc will root and connect when the time
of auto Maintain setting is same as the PC time

3.17 Other Settings



Figure 8.9 Figure

Here you can configure some additional functions such as Motion Detection, Alarm, IO Linkage, Schedule,
FTP Upload, Alarm Mail Alert, Record Path etc.

9.0

3.18 Mail Service Settings

Set Mail Service Settings to enable the camera send email alert when motion detection triggered.

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Figure

9.1

Sender: Make sure the sender mailbox server provider support SMTP, and the mailbox should not enable SSL
or TSL encryption too.

Receiver: Here you can set four receivers. For receiver, there is no SMTP limitation.
SMTP Server: The sender’s SMTP Server.
SMTP Port: The sender’s SMTP Port, usually is 25, some SMTP server have its own port such as 587.
Need Authentication: If there is SMTP user & password, please select authentication.
SMTP User: Input correct SMTP User here. Some SMTP User is the sender’s full email address, such as
[e-mail], some are without suffix, only the username, such as test.
SMTP Password: Input correct SMTP password here.
NOTE: Please click Submit firstly before choosing Test.

You will see the test result after click Test.

If it prompts these following errors when you click Test. Please check whether the information you filled in are
incorrect. Make sure all of them are correct and try it again.

1) Can not connect to the server

2) Network Error. Please try later

3) Server Error

4) Incorrect user or password

Figure

9.2

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5) The sender is denied by the server. Maybe the server need to authenticate the user, please check it and try

again

6) The receiver is denied by the server. Maybe because of the anti-spam privacy of the server

7) The message is denied by the server. Maybe because of the anti-spam privacy of the server

8) The server does not support the authentication mode used by the device

Report Internet IP by Mail: If select it, you will receive emails which contain the camera’s internet IP. When
camera power on or Internet IP changed, it will send the internet IP by mail. (For example: IPCAM's URL is

http://121.213.109.69:1008).

3.19 FTP Service Settings

Set the FTP Service, you can upload images to your FTP server when motion detection triggered.

Figure

Figure

9.3

9.4

FTP Server: If your FTP server is set up in LAN. You can set as Figure 9.3
If you have a FTP server can be accessed from internet. You can set as Figure 9.4

FTP Port: Usually the port is 21
FTP Upload Folder: Make sure that the folder you plan to store images exists. For camera couldn’t create the

folder itself. Also, the folder must be erasable.

FTP Mode: It supports standard (POST) mode and passive (PASV) mode
Upload Image Now: It will upload images when you selected it. Here Upload Interval refers to the time

between the current image and the next image.

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NOTE: Here upload image now means it can upload images freely, no need alarm triggered.
Click Submit after these settings. Then click Test. You will see the following picture.

Figure 9.5

If it prompts error information as follows.

1) Can not connect to the server. Please check FTP Server is correct or not.

2) Network Error. Please try later.

3) Server Error.

4) Incorrect user or password. Please check the username and password is correct or not.

5) Can not access the folder. Please be sure the folder exists and your account is authorized

6) Error in PASV mode. Please be sure the server support PASV mode

7) Error in PORT mode. PASV mode should be selected if the device is behind a NAT

8) Can not upload file. Please be sure your account is authorized

Please check if parameters you filled in are correct or not. The format of image is like 000DC5D008FA (IPCAM)
_0_20101115152525_25.jpg
Please check if your FTP server supports this format of file name

3.20 Alarm Service Settings



Figure

Enter Alarm Service Settings page to configure Motion Detection function.

3.20.1 Motion Detect Armed

If enable Motion Detect Armed, it will record and make a sound of alarm when there is motion detection
triggered.

9.6

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Figure

9.7

After enable motion detect armed, if there is motion triggered, the Alarm Status will turn to Motion Detect
Alarm. (Figure 9.8)

Figure

9.8

3.20.2 Motion Detect Sensibility

You can choose level 1-10; level 10 means the most sensitive, 1 means the least of all.

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Figure

9.9

3.20.3 Alarm Input Armed / IO Linkage on Alarm

If you want to connect external alarm devices, when it’s an alarm input device, choose Alarm Input Armed to
enable it, when it’s an output device, choose IO Linkage on Alarm to enable it.

Figure

10.0

There are two options for Trigger Level. (Figure 10.1)

High: When the external alarm device is close, then the alarm triggered.
Low: When the external alarm device is switching off, then the alarm triggered.

Figure

10.1

There are two options for Output Level. (Figure 10.2)

High: Choose it, the IO Pins work as a switch which is closed.
Low: Choose it, the IO Pins work as a switch which is switching off.

Figure

10.2

3.20.4 IO Pins for IO Alarm Linkage

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Figure

10.3

I/O PINS: 1 Output 2 Output 3 Alarm input 4 Input (GND)

Input pins: The input pins can be used for 1-way external sensor input. For example, you may connect a

Person Infrared Sensor (PIP) to it for motion detection. When external sensor triggered, IP CAMERA can be
programmed to send an email with picture or control the internal relay output.
If you link an external alarm device with Pin3 and Pin4, when select Alarm Input Armed (Figure 10.0),
external alarm is enabled.
Output pins: The output pins can be enable IO linkage on alarm.

You can also use & to control IO output Switch ON/OFF (See Figure 4.4).

NOTE: All the pins work as switch only.

3.21 Send Mail on Alarm

Choose it, it will sent picture and mail inform to customer’s e-mail once alarmed. (Firstly you should finish the
Mail Service Settings. Figure 9.1)
NOTE: It usually will send 6 snapshots by one email to your mailbox for each alarm triggered. Each alarm will
last for 60 seconds.

Upload Image on Alarm
Enable Upload Image on Alarm to set upload images to FTP once alarmed.
Upload Interval: Set the upload interval (Seconds).
NOTE: The total alarm time is 60 seconds.

Figure 10.4

Scheduler

Here you can set the camera alarm during the time you set. Choose Scheduler and set the date & time range.
(Figure 10.5) From Monday to Sunday, and every day divide into 24 hours, each hour divide into 4 quarters.
Left click the frame of the time range, it will turn to blue color, means the time you choose armed.
Click it again, it will turn back to grey, means delete the scheduler.

NOTE: Make sure the date & time settings are correct firstly. (Figure 8.3)
ATTENTION: If you don’t choose Scheduler, the camera will alarm anytime when motion triggered.

Sound on Alarm

Figure

10.5

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When motion detection triggered, there will be beep sound during the alarm, you can control this sound here.
Enable it, there will be sound once alarmed.
Cancel it, there will be no sound once alarmed.

Record on Alarm

If you want the camera do recording for every alarm, choose Record on Alarm to enable it.
If you do not want the camera do recording once alarm triggered, cancel it here.

Figure

10.6

Once alarm occurred, there will be some representation:

1. The corresponding status light turns Red and keeps blinking.

Figure

10.7

2. If you set Sound on Alarm, plug an earphone or a speaker to the computer you use, you can hear the beep

sound when alarmed. (Figure10.6)

3. If you set Record on Alarm, the camera will record automatically for approx one minute. You can find the

record file in the folder which you set. (Figure 10.9)

4. If you set Send Mail on Alarm, you will receive email alarm alert once motion triggered. (Figure 10.0)

5. You can also set Scheduler to enable the camera sends emails during a special time range you want.

(Figure 10.5)

6. If you set Upload Image on Alarm, it will upload images to the FTP Server you set already once alarmed.

(Figure 10.4)
NOTE: Each alarm only last for approx one minute, all these above functions for motion detection triggered

only.

REC Automatically and Save to PC

When you enable motion detect and open the camera monitoring page on the PC. If there is an alarm
triggered, REC will start automatically for several seconds and save to the PC.

New Feature: Start the motion detection compensation and Alarm notification by Http.

3.22 Path Settings



Figure 10.8

Here you can set record path and alarm record path for the camera.

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Figure

10.9

Record Path: Here you can set the manually record path. Click , then start manually record, the

record file will be saved to the specified path here set.
Alarm Record Path: Here you can set the alarm record path. When the motion triggered, and record enable, it
will start alarm record automatically, the record file will be saved to the specified path here set.

Figure

11.0

NOTE: If you couldn’t set the path here in Windows 7 or Vista, please do it as below:
Windows7 or Vista’s security level is higher than Windows XP/2000, for “Path Settings”

1. User could add the Device IP address to the IE’s ‘Trusted sites’ firstly. The step is:

“IE browser→Tool→Internet Proper→Security→Trusted sites→Sites→Add”.

2. You can also run the IE as administrator, input the IP address of the camera manually. (Figure 11.1)

Figure

11.1

3.23 Server Push Mode (For Safari, FireFox, Google Browser)

Choose Server Push Mode, login the camera, you will see the main user interface as below:

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Figure

11.2

NOTE: Server Push Mode does not support ActiveX.

Play, Stop, Record, Audio, Talk, Multi-device settings, Path settings functions are controlled by ActiveX,

so if you use Safari, Firefox, Google chrome browser, it is impossible to find these options.
The other functions are the same as ActiveX Mode (For IE Browser)

3.24 Sign in mobile phone

If you are using a mobile phone, choose Sign in mobile phone, login the camera, you will see the main user
interface as below:

Figure

11.3

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NOTE: Mobile phone Mode doesn’t support ActiveX.
In mobile phone mode, it only supports some easy functions, such as Resolution, Mode, Bright, Contrast,

Pan/Tilt control, Snapshot, Reversal, Mirror, IO Linkage functions

4. APPENDIX

4.1 Frequently Asked Questions

Note: Any questions you would meet, please check Network connections firstly.

Check the working status revealed by the indicators on the network server, hub, exchange and network card. If
abnormal, check the network connections.

4.1.1 I have forgotten the administrator username and/or password.

To reset the administrator username and password, press and hold down the RESET BUTTON for 15 seconds.
Release the power button and the username and password will be reset back to the factory default
administrator username and password.
Default administrator username: admin
Default administrator password: No password

4.1.2 Subnet doesn’t match, dbclick to change

If IP Camera Tool shows error information “Subnet doesn’t match, dbclick to change!” Please choose Obtain
IP from DHCP server. (Figure 2.2)

If it still show this error after obtain IP from DHCP server. Please check local area connection of your computer,
change subnet, gateway of the camera. Keep them in the same subnet of your computer. (Figure 2.3)

4.1.3 IP Address configuration

Check whether IP address of the IP camera server shares the same subnet as your work station: Click My
Computer >Control Panel> Network & Dial-up Connections > LAN > Attributes >Internet Protocols
(TCP/IP), and check IP Address and Subnet Mask. Make sure they are in the same subnet when configuring

Camera’s IP address manually.

4.1.4 Can’t access IP camera in internet

There are some reasons:
1 ActiveX controller is not installed correctly (see more details: Figure2.8~Figure3.1).
2 The port which camera used is blocked by Firewall or Anti-virus software. Please change another port
number and try again. (Figure3.2)
3 Port forwarding is not successful (see more details: Figure7.4~Figure7.9)
Double check these settings and make sure they are correct.

4.1.5 IP Camera Tool could not find camera’s IP

Please check if the camera works well. Check if network cable is loose or not.
Make sure DHCP is enabled in your router, don’t enable MAC address filter.

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Make sure that firewall or anti-virus software does not block the camera. You can add the camera as a trusted
site in your firewall or anti-virus software.

4.1.6 UPnP always failed

UPnP only contains port forwarding in our recent software. Sometimes, it may be failed to do port forwarding
automatically because of firewall or anti-virus software. It also has much relation with router’s security settings.
So we recommend you do port forwarding manually. You can view your camera in internet successfully after
you do port forwarding manually in your router.

4.1.7 Couldn’t find the shortcut on desktop after install IP camera tool

If you use Windows7 or Vista, You could not find the shortcut on desktop after install the IP camera tool,
please check if the path of the tool port to is correct or not.
For example, as it was pointing to C:\Windows\System32\IPCamera.exe.
Please fix this by pointing the shortcut to the correct path
you could use the shortcut without any problems.

C:\Windows\SysWOW64\IPCamera.exe.

After this

4.1.8 I can’t change the record path

When you use Windows7 or Vista, you may be not able to change the record path for the security settings of
computer.

1. Please add the camera as a trusted site to solve this issue.

The step is: “IE browser→Tool→Internet Proper→Security→Trusted sites→Sites→Add”.

2. You can also run the IE as administrator; input the IP address of the camera manually.

4.1.9 I can’t find multi-device settings and record icon

Record and multi-device function are controlled by activeX controller.
So if you use Safari, Firefox, Google chrome, it is impossible to use these functions.

4.1.10 Camera can not connect wireless

If your camera could not connect wireless after you set wireless settings and plug out the cable. Please check
whether your settings are correct or not. (Details: Wireless LAN settings)
Normally, camera can’t connect wireless mainly because of wrong settings.
Double check the SSID, Encryption share key, Channel, should be the same as your wireless router.
Share key should not contain special characters, only word and number will be better.
Don’t enable MAC address filter.

4.1.11 I can’t see other cameras which in multi-device when remote access

If you want to view all the cameras in WAN. Make sure that each camera you add in multi-device settings can
be login use DDNS name and port number. Use DDNS domain name to fill in the host checkbox, not camera’s
LAN IP. Double check your settings. (Details: Set Multi-Device for WAN)

4.1.12 Only see black screen or unreasonable code when remote login

If you could access the login page in remote place, it indicates that your DDNS settings are correct. You could

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not see living video but only some undefined characters, it may be the internet speed problems, especially the
camera work on Wi-Fi.

4.1.13 No pictures Problems with ActiveX Controller

If use IE browser to connect the camera for the 1
clue to install the ActiveX. You can do some settings to enable the ActiveX. (Details: For IE Browser)

st

time, maybe there is no image displayed, and there will be a

4.1.14 Problems with network bandwidth

The image frame rate is subjected to the following factors:

1. Network bandwidth

2. PC performance, network environment and display preference setting (brightness, theme, etc)

3. The number of visitors (Too many visitors will slow down the image frame rate)

4. Choice of switch or hub (Use a switch for multiple IP Camera Servers rather than a HUB)

4.1.15 How to register an account from DDNS web

You can enter http://www.dyndns.com/ and register an account, more details please check the Quick
Installation Guide

4.1.16 Why pop-up the prompt” Fail to connect to the device…”?

This prompt only appeared in the case of using multiple cameras.

When you set multiple cameras, the device status light change to yellow , then please make sure the

camera connected and works correctly.

4.2 Default Parameters

Default network Parameters

IP address: dynamic obtain
Subnet mask: dynamic obtain
Gateway: dynamic obtain
DHCP: Disabled
DDNS: factory DDNS and third party DDNS

Username and password

Default administrator username: admin
Default administrator password: No password

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5. Specifications

Model

Model 1:support Audio talk-back

Image Sensor

Sensor

1/4” Color CMOS Sensor

Resolution

640 x 480 Pixels (300k Pixels)

IR Lens

f: 6mm, F 2.0 (3.6mm lens optional)

Viewing Angle

60 Degree (3.6mm lens is 90Degree)

Minimum Illumination

0.5Lux @ F2.0

Video/Image Setting

Video Compression

MJPEG

Video Frame Rate

15fps(VGA), 30fps(QVGA)

Resolution

640 x 480(VGA), 320 x 240(QVGA)

Flip Mirror Images

Vertical / Horizontal

Light Frequency

50Hz, 60Hz or Outdoor

Video Parameters

Brightness, Contrast

Audio talk-back

Built-in Mic and speaker

Communication

System Interface

10Base-T/100Base-TX Ethernet Port

Supported Protocol

TCP/IP，DHCP，SMTP，HTTP，DDNS，UPNP，PPPoE,

FTP, DNS, UDP, GPRS

Wireless LAN

Support wireless network (Wi-Fi/802.11/b/g/n)

WEP Encryption

Disable / 64 bit / 128 bit

WPA/WPA2 Encryption

TKIP / AES

Physical / Environment

Power Supply

5VDC/2A External Power Adapter

Power Consumption

5W (Max.)

Operate Temperature

0°C ~ 55°C (14℉~131℉)

Operate Humidity

20%-85% non-condensing

Storage temperature

-10°C ~ 60°C (14℉~140℉)

Storage Humidity

0%-90% non-condensing

PC System Requirement

CPU

2.0GHZ or above

Memory Size

256MB or above

Display Card

64M or above memory

Supported OS

Microsoft Windows 98/ME/2000/XP/Vista/7/8/8.1

Browser

IE6.0, IE8.0,

IE9.0,IE10.0,IE11.0,Firefox,

Safari, Google chrome etc

Certification

CE, FCC, RoHS

Warranty

Limited 1-year warranty

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Model

Model 2:No built-in speakers

Image Sensor

Sensor

1/4” Color CMOS Sensor

Resolution

640 x 480 Pixels (300k Pixels)

IR Lens

f: 6mm, F 2.0 (3.6mm lens optional)

Viewing Angle

60 Degree (3.6mm lens is 90Degree)

Minimum Illumination

0.5Lux @ F2.0

Video/Image Setting

Video Compression

MJPEG

Video Frame Rate

15fps(VGA), 30fps(QVGA)

Resolution

640 x 480(VGA), 320 x 240(QVGA)

Flip Mirror Images

Vertical / Horizontal

Light Frequency

50Hz, 60Hz or Outdoor

Video Parameters

Brightness, Contrast

Audio talk-back

Built-in Mic

Communication

System Interface

10Base-T/100Base-TX

Ethernet Port

Supported Protocol

TCP/IP，DHCP，SMTP，HTTP，DDNS，UPNP，PPPoE,

FTP, DNS, UDP, GPRS

Wireless LAN

Support wireless network (Wi-Fi/802.11/b/g/n)

WEP Encryption

Disable / 64 bit / 128 bit

WPA/WPA2 Encryption

TKIP / AES

Physical / Environment

Power Supply

5VDC/2A External Power Adapter

Power Consumption

5W (Max.)

Operate Temperature

0°C ~ 55°C (14℉~131℉)

Operate Humidity

20%-85% non-condensing

Storage temperature

-10°C ~ 60°C (14℉~140℉)

Storage Humidity

0%-90% non-condensing

PC System Requirement

CPU

2.0GHZ or above

Memory Size

256MB or above

Display Card

64M or above memory

Supported OS

Microsoft Windows 98/ME/2000/XP/Vista/7/8/8.1

Browser

IE6.0, IE8.0,

IE9.0,IE10.0,IE11.0,Firefox,

Safari, Google chrome etc

Certification

CE, FCC, RoHS

Warranty

Limited 1-year warranty

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6. OBTAINING TECHNICAL SUPPORT

While we hope your experience with the IP CAMERA network camera is enjoyable and easy to use, you may
experience some issues or have some questions that this User’s Guide has not answered. Please contact
your reseller and ask for help firstly, if they could not resolve your issue, please contact our company.

This user manual is based on the latest version of our camera.
System Firmware: 17.1.2.22

If your cameras do not support some special functions showed in the manual, please contact our technical
support team to obtain the latest Firmware and WEB UI file for doing upgrade.