Putron Electronics
Composite-Video Matrix Switchers System
User Manual
Please read this manual carefully before using this product.
MCVSeries ---Composite Video/Stereo Audio Matrix S witche
r
Composite Video/Stereo Audio Matrix Switcher
Putron Electronics Limited www.putron.com
i
Notice：
This MCV Matrix Switchers User Manual takes example of the Matrix model
MCV1616. It can be used as user’s manual of other MCV matrix switcher models.
This manual is only an instruction for operators, not for any maintenance usage.
The functions described in this version are updated till Feb 2008. Any changes of
functions and parameters since then will be informed separately. Please refer to
the dealers for the latest details.
This manual is copyright PUTRON Electronics Limited. All rights reserved. No
part of this publication may be copied or reproduced without the prior written
consent of PUTRON Electronics Limited.
All product function is valid till 2008-1-1
Composite Video/Stereo Audio Matrix Switcher
Putron Electronics Limited www.putron.com
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!
Safety Operation Guide
In order to ensure the credibility use of the product and the user’s safety, please comply with the
following items during installation and maintenance:
The system must be earthed properly. Please do not use two blades plugs and ensure the alternating
power supply ranged from 100v to 240v and from 50Hz to 60Hz.
Do not put the switcher in a place of too hot or too cold.
To avoid any damage by over heat, please keep the working environment good in ventilation to radiate
the heat when running the switcher.
The switchers should be turned off when in rainy and humid days or nonuse for a long time,
The alternating power supply line should be disconnected with the power socket during the following
operation.
A. Take out or reinstall any component of the switcher
B. Disconnect or re-connect any connector of the switcher
Please do not attempt to maintain and uncover the switcher for there is a high-voltage component
inside and the risk of the electric shock.
Do not splash any chemical product or liquid on or near the equipment.
Composite Video/Stereo Audio Matrix Switcher
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Contents
1. INTRODUCTION ........................................................................................................................................ 1
1.1
ABOUT MCV MATRIX SWITCHER SYSTEM ............................................................................................... 1
1.2
MCV MATRIX SWITCHER MODELS ........................................................................................................... 1
2. PACKING OF THE PRODUCT ................................................................................................................ 2
3. INSTALLATION .......................................................................................................................................... 2
4. FRONT VIEW OF THE PRODUCT ......................................................................................................... 3
4.1
FRONT VIEW OF THE MCV44A SERIES ..................................................................................................... 3
4.2
FRONT VIEW OF THE MCV8 SERIES .......................................................................................................... 3
4.3
FRONT VIEW OF THE MCV16 SERIES ........................................................................................................ 3
4.4
FRONT VIEW OF THE MCV24, 32 SERIES .................................................................................................. 4
5. REAR VIEW OF THE PRODUCT ........................................................................................................... 4
5.1
REAR VIEW OF THE MCV44A SERIES ....................................................................................................... 4
5.2
REAR VIEW OF THE MCV88A SERIES ..................................................................................................... 4
5.3
REAR VIEW OF THE MCV1616A SERIES ................................................................................................. 5
5.4
REAR VIEW OF THE MCV24, 32 SERIES .................................................................................................... 5
6. EXTERNAL CONNECTION ..................................................................................................................... 5
6.1
INTRODUCTION OF THE INPUT AND OUTPUT CONNECTORS ..................................................................... 5
6.2
CONNECTION OF RS-232 COMMUNICATION PORT.................................................................................... 6
6.2.1 Connection with Control Systems .................................................................................................. 6
6.2.2 Connection with Computer .............................................................................................................. 6
6.3
HOW TO CONNECT WITH THE INPUT AND OUTPUT TERMINALS .............................................................. 7
6.4
HOW TO CONNECT WITH THE MCV DEVICES ........................................................................................... 7
7. OPERATION OF THE CONTROL PANEL ............................................................................................ 8
7.1
FRONT PANEL DESCRIPTION ...................................................................................................................... 8
7.2
COMMAND FORMAT OF THE SWITCHING OPERATION .............................................................................. 8
7.3
EXAMPLES OF OPERATION ......................................................................................................................... 9
8. USAGE OF THE REMOTE CONTROLLER .......................................................................................... 9
9. COMMUNICATION PROTOCOL AND COMMAND CODES ........................................................... 10
10. TECHNICAL SPECIFICATIONS ......................................................................................................... 12
11. TROUBLESHOOTING & MAINTENANCE ....................................................................................... 15
Composite Video/Stereo Audio Matrix Switcher
Putron Electronics Limited www.putron.com
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1. Introduction
1.1 About MCV Matrix Switcher System
MCV series Matrix switcher is a high-performance professional video and audio signal switcher that can
be used for cross switching of multi computer and audio signal.
MCV series switcher mostly apply in broadcasting TV engineering, multi-media meeting room, big
screen display engineering, television education, command control center or other fields. It provides
power-fail locale protection function, LED indicating, shortcut selecting. With RS232 interface, it can be
worked with PC, remote control system and any other far-end control system devices.The user manual
takes MCV1616A as the example; other models can take reference from it too.
F 1-1 MCV 1616A
1.2 MCV Matrix Switcher Models
According to different situation and users, the MCV series can be classified into the following models:
Specifications
Models
A/V Input A/V Output
RS232
Interface
LCD
Display
MATRIX MCV44A 4 4 √ ×
MATRIX MCV82A 8 2 √
×
MATRIX MCV84A 8 4 √
×
MATRIX MCV88A 8 8 √
×
MATRIX MCV164A 16 4 √
×
MATRIX MCV168A 16 8 √
×
MATRIX MCV1616A 16 16 √
×
MATRIX MCV248A 24 8 √
×
MATRIX MCV2416A 24 16 √
×
MATRIX MCV2424A 24 24 √
×
MATRIX MCV328A 32 8 √
×
MATRIX MCV3216A 32 16 √
×
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Specifications
Models
A/V Input A/V Output
RS232
Interface
LCD
Display
MATRIX MCV3224A 32 24 √
×
MATRIX MCV3232A 32 32 √
×
MATRIX MCV4832A 48 32 √
×
MATRIX MCV4848A 48 48 √
×
MATRIX MCV6432A 64 32 √
×
MATRIX MCV6448A 64 48 √
×
MATRIX MCV6464A 64 64 √
×
MATRIX MCV9664A 96 64 √
×
MATRIX MCV9696A 96 96 √
×
MATRIX MCV12864A 128 64 √
×
MATRIX MCV12896A 128 96 √
×
MATRIX MCV128128A 128 128 √
×
2. Packing of the Product
MCV Matrix Switcher
RS-232 Communication Cord
Power Supply Cord
CD with Application
3. Installation
MCV matrix switchers adopt metal shell and can be stacked with other device. Moreover, they are
rack-mountable enclosure and can be installed in the standard 19” rack.
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F 3-1 Installing the MCV matrix switcher in the standard 19” rack
4. Front View of the Product
4.1 Front View of the MCV44A Series
F 4-1 Front view of the MCV44A
4.2 Front View of the MCV8 Series
F 4-2 Front view of the MCV82A, MCV84A, MCV88A
4.3 Front View of the MCV16 Series
F 4-3 Front view of the MCV164A, MCV168A, MCV1616A
Composite Video/Stereo Audio Matrix Switcher
Putron Electronics Limited www.putron.com
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4.4 Front View of the MCV24, 32 Series
F 4-4 Front view of the MCV248A, MCV2416A, MCV2424A, MCV328A, MCV3216A, MCV3224A,
MCV3232A
Some more models:
MCV 48 channels series
MCV 64 channels series
MCV 96 channels series
MCV128 channels series
Please contact us for more information: info@putron.com
or visit website: www.putron.com
5. Rear View of the Product
5.1 Rear View of the MCV44A Series
F 5-1 Rear view of the MCV44A
5.2 Rear View of the MCV88A Series
F 5-2 Rear view of the MCV82A,MCV84A,MCV88A
Composite Video/Stereo Audio Matrix Switcher
Putron Electronics Limited www.putron.com
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5.3 Rear View of the MCV1616A Series
F 5-3 Rear view of the MCV164A,MCV168A, MCV1616A
5.4 Rear View of the MCV24, 32 Series
F 5-4 Rear view of the MCV2424A,MCV3232A
Some more models:
MCV 48 channels series
MCV 64 channels series
MCV 96 channels series
MCV128 channels series
Please contact us for more information: info@putron.com
or visit website: www.putron.com
6. External Connection
6.1 Introduction of the Input and Output Connectors
According to different type of matrix, computer signal I/O interface are make up of Channel 4，Channel
8 for RCA terminals; Channel 16，Channel 24，Channel 32，Channel 48，Channel 64，Channel 96，
Channel 128 BNC female terminals, audio signal I/O terminals are make up of Channel 2，Channel 4，
Channel 8，Channel 16，Channel 24，Channel 32，Channel 48，Channel 64，Channel 96，Channel
Composite Video/Stereo Audio Matrix Switcher
Putron Electronics Limited www.putron.com
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RS-232
Computer fo
r
Hostof
matrixs
itch
er w
128 3.8mm captive screw connectors(or RCA terminals). The channel number of MCV1616A signal I/O
terminals are form Channel 1 to Channel 8 and Channel 9 to Channel 16 (form left to right, display in
two rows), The interfaces are video terminals (BNC), audio left state terminals (white RCA), audio right
state terminals (red RCA). Please refer to shell silk-screen figure about other types of interface.
6.2 Connection of RS-232 Communication Port
Except the front control panel, the MCV matrix switcher can be control by far-end control system or
through the Ethernet control via the RS-232 communication port.
This RS-232 communication port is a female 9-pin D connector. The definition of its pins is as the table
below.
Pin RS-232 Description
1 N/u Not used
2 Tx Transmit data
3 Rx Receive data
4 N/u Not used
5 Gnd Signal ground
6 N/u Not used
7 N/u Not used
8 N/u Not used
9 N/u Not used
6.2.1 Connection with Control Systems
With the RS-232 port, the MCV matrix switchers can be control by several kinds of control systems.
6.2.2 Connection with Computer
When the switcher connects to the COM1 or COM2 of the computer with control software, users can
control it by that computer.
To control the switcher, users may use the RS232 software
F 6-1 Connection between MCV matrix switcher and the computer
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6.3 How to Connect with the Input and Output Terminals
The MCV matrix switchers may take DVD players, video tape recorders, camcorders, cable TV and
video showing platform as their input signal source, and projectors, RP TVs, video tape recorders and
amplifiers as their output signal destinations.
F 6-2 Connection of MCV matrix switcher system
6.4 How to Connect with the MCV Devices
Connection of the MCV Matrix with BNC Video Connectors and Captive Screw Audio Connectors
A）Connection of BNC video connectors
Sleeve
( )
Tip (+)
BNC Connector
B）Connection of captive screw audio connectors (unbalanced/balanced)
Unbalanced Input
Tip
Tip
Sleeve
Balanced Input
Tip
Ring
Tip
Ring
Unbalanced Output
Tip
Tip
Sleeve
Sleeves
Sleeves
Balanced Output
Tip
Ring
Tip
Ring
Sleeves
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7. Operation of the Control Panel
7.1 Front Panel Description
“AV” AV synchronal button: To transfer video and audio signal synchronously by the switcher
Example: To transfer both the video and the audio signals from input channel No.3 to
output channel No.4.
Operation: Press buttons in this order “AV”,“3”,, “4””.
“VIDEO” Video button: To transfer only video signals from input channel to output channel
Example: To transfer video signals from input channel No.3 to output channel No.4.
Operation: Press buttons in this order “VIDEO”, “3”, “4”.
Example: To mute the video of output channel “6”(cut the video).
Operation: Press buttons in this order “VIDEO”. “6”
“AUDIO” Audio button: To transfer only audio signals from input channel to output channel
Example: To transfer audio signals from input channel No.2 to output channel No.3.
Operation: Press buttons in this order ““AUDIO”, “2”, “3””.
“ ← ” Backspace button: To backspace the latest input button
“THROUGH” Through button: To transfer the signals directly to the corresponding output channels
Example: To transfer the signals from input channel No. 3 to their corresponding
output channels
Operation: Press buttons in this order “3”, “THROUGH”
“ALL” All button: To transfer an input channel to all output channels or switch off all the output
channels
Example1: To transfer video and audio signals from input channel No.7 to all output
channels
Operation: Press buttons in this order “7”, “ALL”
Example2: To transfer all input signals to the corresponding output channels
respectively. In another word, to switch to this status: 1->1, 2->2, 3->3,
4->4……16->16.
Operation: Press buttons in this order “ALL”, “THROUGH”
“UNDO” Undo button: To resume to the status before the command just performed
“1,2,3,4” I/O Keypads: Keys to select I/O channels.
Example: To transfer input channel No.3 to output channel No.1
Operation: Press buttons in this order : “3” in INPUT area, “1” in OUTPUT area.
Example: Check the input channel of the output “7”
Operation: Press button “7” of output, then, you will see the LED of relative input
channel will be on.
7.2 Command Format of the Switching Operation
With the front control panel, the switcher could be control directly and rapidly by pressing the buttons
under below format.
“Menu” +“Input Channel” +“Output Channel 1”
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“Menu”: “AV”, “Audio”, “Video”
“Input Channel”: Fill with the number of input channel to be controlled
“Output Channel”: Fill with the number of output channels to be controlled
7.3 Examples of Operation
Example 1：To transfer video and audio signals from input channel No.1 to output channel
No.3,4
1, Press the button for switching mode “AV” for the switching mode of video
and audio (“Audio” for the switching mode of audio only; “Video” for the
switching mode of video only)
2, Press the button for input channel number“1”
3,Press the button for the first output channel number “3”
4, Press the button for the second output channel number “4”
Then, switching OK ! audio/video switching from “1” to “3” and “4”
8. Usage of the Remote Controller
With the infrared remote controller, the matrix switcher could be control remotely. Because the function
buttons on the remote controller are the same with the ones on the front control panel, the remote
controller shares the same control operation and command format with the control panel. P
1342
AV AudioVideo
342
342
The inputs
channels, from
0~9, and
plusing “10+”
for more
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9. Communication Protocol and Command Codes
With this command system, the RS232 software is able to control and operate the MCV Matrix
remotely.
Communication protocol:
Baud rate: 9600 Data bit: 8 Stop bit: 1 Parity bit: none
Command
Types
Command
Codes
Functions
System Command
/*Type; Inquire the models information.
/%Lock; Lock the keyboard of the control panel on the Matrix.
/%Unlock; Unlock the keyboard of the control panel on the Matrix.
/^Version; Inquire the version of firmware
/:MessageOff; Turn off the feedback command from the com port. It will only show
the “switcher OK”.
/:MessageOn; Turn on the feedback command from the com port.
Undo. To cancel the previous operation.
Demo. Switch to the “demo” mode, 1->1, 2->2, 3->3 … and so on.
[x1]All. Transfer signals from the input channel [x1] to all output channels
All#. Transfer all input signals to the corresponding output channels
respectively.
All$. Switch off all the output channels.
[x1]#. Transfer signals from the input channel [x1] to the output channel
[x1].
[x1]$. Switch off the output channel [x1].
Menu, for
switching
source and
function
The outputs
channels, from
0~9, and
plusing “10+”
for more
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Operation Command （PUTRON2.0 Command System）
[x1] V[x2]. Transfer the video signals from the input channel [x1] to the output
channel [x2].
[x1]
V[x2],[x3],[x4].
Transfer the video signals from the input channel [x1] to the output
channels [x2], [x3] and [x4].
[x1] A[x2]. Transfer the audio signals from the input channel [x1] to the output
channel [x2].
[x1]
A[x2],[x3],[x4].
Transfer the audio signals from the input channel [x1] to the output
channels [x2], [x3] and [x4].
[x1] B[x2]. Transfer both the video and the audio signals from the input channel
[x1] to the output channel [x2].
[x1]
B[x2],[x3],[x4].
Transfer both the video and the audio signals from the input channel
[x1] to the output channels [x2], [x3] and [x4].
Status[x1]. Inquire the input channel to the output channel [x1].
Status. Inquire the input channel to the output channels one by one.
Save[Y]. Save the present operation to the preset command [Y]. [Y] ranges
from 0 to 9.
Recall[Y]. Recall the preset command [Y].
Clear[Y]. Clear the preset command [Y].
Note:
1. [x1], [x2], [x3] and [x4] are the symbols of input or output channels ranged according to the
model of the matrix switcher. If the symbols exceed the effective range, it would be taken as a
wrong command.
2. In above commands, “[”and “]” are symbols for easy reading and do not need to be typed in
actual operation.
3. Please remember to end the commands with the ending symbols “.” and “;”.
Detail Examples:
1、 Transfer signals from an input channel to all output channels: [x1]All.
Example: To transfer signals from the input channel No.3 to all output channels. Run Command:
“3All.”
2、 Transfer all input signals to the corresponding output channels respectively: All#.
Example: If this command is carried out on an MVG1616-A matrix switcher, the status of it will be:
1->1, 2->2, 3->3, 4->4……16->16.
3、 Switch off all the output channels: All$.
Example: After running this command, there will be no signals on all the output channels.
4、 Check the version of the firmware: /^Version;
To check the version of the firmware.
5、 Switch off the detail feedback command from the COM port: /:MessageOff;
Switch off the detail feedback information from the COM port. But, it will leave the “switch OK” as
the feedback, when you switch the matrix.
6、 Switch on the detail feedback command from the COM port: /:MessageOn;
Switch on the detail feedback information from the COM port. it will show the detail switch
information when it switch. Example: when switch 1->2 for Audio, it will feedback “A0102”.
7、 Transfer signals from an input channel to the corresponding output channel: [x]#.
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Example: To transfer signals from the input channel No.5 to the output channel No.5. Run
Command: “5#.”
8、Switch off an output channel: [x]$.
Example: To switch off the output channel No.5. Run Command: “5$.”
9、Switch video signals command: [x1] V[x2].
Example: To transfer the video signals from the input channel No.3 to the output channel No.5.
Run Command: “3V5.”
10、Switch audio signals command: [x1] A[x2].
Example: To Transfer the audio signals from the input channel No.10 to the output channel
Run Command: “10A2.”
11、Switch both video and audio signals synchronously: [x1] B[x2].
Example: To transfer both the video and the audio signals from the input channel No.120 to the
output channel No.12,13,15. Run Command: “120B12,13,15.”
12、Inquire the input channel to the output channel [x]: Status[x].
Example: To inquire the input channel to the output channel No.23. Run Command: “Status23.”
13、Inquire the input channel to the output channels one by one: Status.
Example: To inquire the input channel to the output channels one by one. Run Command:
“Status.”
14、Save the present operation to the preset command [Y]: Save[Y].
Example: To save the present operation to the preset command No.7. Run Command: “Save7.”
15、Recall the preset command [Y]: Recall[Y].
Example: To recall the preset command No.5. Run Command: “Recall5.”
16、Clear the preset command [Y]: Clear[Y].
Example: To clear the preset command No.5. Run Command: “Clear5.”
10. Technical Specifications
Series
Specifications
MCV44A
MCV8
Series
MCV16
Series
MCV24
Series
MCV32
Series
MCV48,
64 Series
MCV96,
128
Series
Video
Models
included
MCV44A MCV82A
MCV84A
MCV88A
MCV164A
MCV168A
MCV1616
A
MCV248A
MCV2416
A
MCV2424
A
MCV328A
MCV3216
A
MCV3224
A
MCV3232
A
MCV4832
A
MCV4848
A
MCV6432
A
MCV6448
A
MCV6464
A
MCV9664
MCV9696
MCV1286
4
MCV1289
6
MCV12812
8
Gain
0 dB
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Series
Specifications
MCV44A
MCV8
Series
MCV16
Series
MCV24
Series
MCV32
Series
MCV48,
64 Series
MCV96,
128
Series
Bandwidth
100MHz (-3dB) , fully loaded
0 -10MHz:≤+/- 0.1dB
0 -30MHz:≤+/- 0.5dB
150MHz (-3dB) , fully loaded
0 -10MHz:≤+/- 0.1dB
0 -30MHz:≤+/- 0.5dB
Cross talk
sum
-50dB @ 5 MHz, -45dB @ 10 MHz
Differential
phase I/0S
<1.28°，3.58MHz
Differential
phase error
0.1%, 3.58-4.43MHz
Differential
gain error
0.1°, 3.58-4.43MHz
Maximum
transfer
delay
5nS(±1nS)
Switching
speed
200 ns (Max)
Signal type
Composite video
Input video
Connector
RCA RCA BNC
female
BNC
female
BNC
female
BNC
female
BNC
female
Maximum/
Minimum
level
Analog signals: 0.5V ~ 2.0V p-p
Impedance
75 Ω
Echo loss
-30dB@5MHz
Genlock
0.3V-0.4Vp-p
Max error in
DC offset
15mV
Output
video
Connector
RCA BNC female
Maximum/
Minimum
level
Analog signals: 0.5V ~ 2.0V p-p
Impedance
75 Ω
Echo loss
-30dB@5MHz
DC offset
±5mV (Maximum)
Transition
type
Vertical interval
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Series
Specifications
MCV44A
MCV8
Series
MCV16
Series
MCV24
Series
MCV32
Series
MCV48,
64 Series
MCV96,
128
Series
Sync signal
Input/outpu
t signals
NTSC 3.58，NTSC4.43，PAL，SECAM
Audio
signal
Input
connector
RCA RCA 3.8mm with screw , 5 pole
Output
connector
RCA RCA 3.8mm with screw , 5 pole
Gain
0dB
Frequency
respond
20 Hz ～ 20 kHz,
General
harmonic
distortion +
noise
0.03% @ 1 kHz （under rating voltage）
S/N
>90dB
Segregatio
n rate
>80dB @ 1 kHz
Y/C
interferer
<-80dB @ 1 kHz, fully loaded
CMRR
>75dB @: 20 Hz ~ 20 kHz
Signal
Stereo ，balanced /unbalanced
Impedance
Input：>10 kΩ（balanced /unbalanced）
Output：50 Ω （unbalanced）, 100 Ω（balanced）
Maximum
input level
+19.5dBu, （balanced /unbalanced）
Gain error
±0.1dB @20 Hz ~ 20 kHz
Max output
level
+19.5dBu, （balanced /unbalanced）
Control
type
Serial
control port
RS-232, 9-pin FD connector
Baud rate
and
protocol
Baud rate: 9600 Data bit: 8 Stop bit: 1 Parity bit: none
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Series
Specifications
MCV44A
MCV8
Series
MCV16
Series
MCV24
Series
MCV32
Series
MCV48,
64 Series
MCV96,
128
Series
Serial
control
poling
protocol
2 = TX, 3 = RX, 5 = GND
Ethernet Connector
RJ-45 Female（Optional accessory）
Protocol
TCP/IP
Speed
Full/half-duplex 10/100M
Control
application
Switch 2.0
Features
Power
supply
100VAC ~ 240VAC, 50/60 Hz, universal international power supply
Temperature
Storing and operating temperature: -20° ~ +70°C
Humidity
Storing and operating humidity: 10% ~ 90%
Size
485(L)X24
5(W)
X50mm(H
)
485(L)X24
5(W)
X100mm(
H)
485(L)X24
5(W)
X150mm(
H)
485(L)X24
5(W)
X285mm(
H)
485(L)X24
5(W)
X285mm(
H)
485(L)X26
5(W)
X465mm(
H)
485(L)X26
5(W)
X920mm(
H)
Weight
1.8kg 3.5kg 4.6 kg 9.0 kg 9.0 kg 16.8 kg 29.5kg
MTBF
30,000 hours
Quality
guarantee
1 year free guarantee
11. Troubleshooting & Maintenance
1) When the output image in the destination device connected to the MCV Matrix has ghost, such as
the projector output with ghost, please check the projector’s setting or try another high quality
connection cord.
2) When there is a color losing or no video signal output, it may be the unmatched MCV connector
order between the input and output end.
3) When the remote controller doesn’t works:
A. Maybe the battery is run out of, please change a new one.
B. Maybe the controller is broken, please ask the dealer to fix it.
4) When user can not control the MCV Matrix by computer through its COM port, please check the
COM port number in the software and make sure the COM port is in good condition.
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5) When switching , the beeper beeps but without any output image：
A. Check with oscilloscope or multimeter if there is any signal at the input end. If there is no
signal input, it may be the input connection cord broken or the connectors loosen.
B. Check with oscilloscope or multimeter if there is any signal at the output end. If there is no
signal output, it may be the output connection cord broken or the connectors loosen.
C. Please make sure the destination device is exactly on the controlled output channel
D. If it is still the same after the above checking, it may be something wrong in the switcher.
Please send it to the dealer for fixing.
E.
6) If the output image is interfered, please make sure the system is earthed well.
7) If the static becomes stronger when connecting the BNC connectors, it may be due to the incorrect
earthing of the power supply, Please earth it again correctly, and otherwise it would bring damage
to the switcher or shorten its natural life.
8) If the Matrix can not be controlled by the keys on the front panel, RS232 port or remote controller,
the host may has already been broken. Please send it to the dealer for fixing.
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