Purelink HWCE IV User Manual V1.2
containers. PureLink reserves the right at its sole discretion to refuse any shipments arriving freight collect or without an RMA
number. Any authorized returned merchandise must be accompanied by a note describing the reason for return, along with
contact information including name, phone number, return mailing and shipping addresses, e-mail address, and RMA number.
On any products returned and accepted with an RMA number, return freight charges following repair of items under warranty
shall be paid by PureLink, shipping by the standard ground carrier of its choice.
ADVANCE WARRANTY REPLACEMENTS
PureLink’s advance replacement service offers a Replacement Unit upon request - free of charge for eligible products
purchased less than one (1) year of the warranty claim. Products purchased more than one (1) year prior to the warranty claim
do not qualify for advance replacement services.
Advance replacement requests must be validated by a member of PureLink’s Technical Support Team. Replacement units may
be new or refurbished and is subject to availability. PureLink is responsible for shipping the Replacement Unit to your
designated location by standard ground service. All other shipping methods will be responsibility of the Dealer.
Original Unit Return – the Original Unit must be returned within thirty (30) calendar days of the return authorization date.
Failure to return the Original Unit within this period will be subject to a minimum 15% re-stocking fee. Dealer is solely
responsible for the shipping of the Original Unit to PureLink.
TO MAKE A WARRANTY CLAIM
To make a warranty claim, promptly notify PureLink within the warranty periods described above by calling PureLink’s Technical
Support Department at 1-201-488-3232. PureLink, in its sole discretion, will determine what action, if any, is required under this
warranty.
Most problems can be corrected over the phone through close cooperation between Customer and a PureLink technician. To
better enable PureLink to address a warranty claim, please have the Product’s serial and model numbers. If PureLink, in its sole
discretion, determines that an on-site visit or other remedial action is necessary, PureLink may send a representative to
Customer’s site.
CUSTOMER SERVICE
Technical support inquiries can be submitted electronically through the PureLink website at www.purelinkav.com. For
immediate assistance please contact PureLink’s Customer Care Team at
+1 (201) 488-3232