PuraFlame Alice EF172B, Alice EF173B, Alice EF174B, Alice Series, Alice EF175B Owner's Manual

Alice

In Wall Recessed Electric Fireplace

Model Number: (EF172B, EF173B, EF174B, EF175B, EF176B)

OWNER’S MANUAL

WARNING

CAUTION

Read and understand this entire owner’s manual, including all safety information, before
plugging in or using this product. Failure to do so could result in fire, electric shock, or serious
personal injury.

Keep this owner’s manual for future reference. If you sell or give this product away, make sure
this manual accompanies this product.

DO NOT RETURN!

Contact our customer service team for help first.

[e-mail]

Call: 844-377-5786

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CONTENTS

1. Important Safety Information …………………………………..………………………….…..…………………………….…………………

2. Technical Specifications ………………………….………………..…………………………………………………………………….………...

1) Electric Specifications ....…………………………………………………………………………….……………………….…..............

2) Product Specifications ………..……....……………………………………………………………….…………………….….…..........

3. Before Installation …………..…………………………………………………………………………….……………………….….................

1) Check …………..…………………………………………………………………………….……………………….…..............................

Spare Parts Checking…………..…………………………………………………………………………….……………………..….…........

Function Testing……………………………………………………………………….………………………...….................................

Kindly Suggestion …………………….....………………………….……………………….…....................................................

2) Locate an Outlet ……………………………………………………………………….……………………….…................................

4. Installation Instruction……………………………………………………………….……………………….….....................................

1) Tools Required ………………………………………………….……………………….….........................................................

2) Locating the Appliance …………………………………….……………………….….........................................................

3) Flush Mounted Installation …………………………….……………………….…...........................................................

4) Hard Wiring …………………………………………………………….……………………….…..................................................

5) Fuel Bed Setting …………………………………………………….……………………….…...................................................

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6) Install Glass Panel ……………………………………………….……………………….…......................................................

5. Operation Instruction………………………………………………….……………………….….....................................................

1) Touch Buttons Control ……………………………………………………………………….……………………….….......................

2) Remote Control ……………………………………………………………………….……………………….….................................

6. Troubleshooting Guide…………………………………………….………………………………......…………………………….…………....

7. Schematic Diagram ……………………………………………………………………….……………………….…..................................

8. Care and Maintenance ..………………………………………………………………………………………….………………………………...

9. Limited Warranty ……………………………………………………………………….……………………….….....................................

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1. IMPORTANT SAFETY INFORMATION

When using electrical appliances, basic precautions should always be followed to reduce the risk of fire,
electric shock, and injury to persons, including the following:

 Read all instructions before using this appliance.

 Use this appliance only as described in this manual. Any other use not recommended by the

manufacturer may cause fire, electric shock, or injury to persons.

 DO NOT use outdoors.

 NEVER use this appliance in bathrooms, laundry rooms, or any other location where the appliance

could fall into a bathtub or pool, become damp, or come in contact with water.

 For residential use only. NOT for commercial use! Any commercial or public use of this appliance voids

all warranties, and could cause injury.

 This product is not intended to be a primary heat source. It is for supplemental heat only.

 Do not locate the appliance immediately below a fixed socket outlet.

 This appliance must be grounded.

 DO NOT operate any appliance with a damaged cord or plug or after the appliance malfunctions, has

been dropped or damaged in any manner. Discard appliance, or return to authorized service facility
for examination and/or repair.

 This appliance is hot when in use. To avoid burns, DO NOT let bare skin touch hot surfaces. Keep

combustible materials, such as furniture, pillows, bedding, papers, clothes, and curtains at least 3 feet
(0.9m) from the front of the appliance.

 Extreme caution is necessary when any appliance is used by or near children or invalids and whenever

the appliance is left operating and unattended.

 DO NOT insert or allow foreign objects to enter any ventilation or exhaust opening, as this may cause

electric shock or fire, or damage the appliance.

 To prevent a possible fire, DO NOT block air intakes or exhaust in any manner. Doing so could cause a

fire. DO NOT use on soft surfaces, like a bed, where openings may become blocked.

 As the appliance has hot and arcing or sparking parts inside. DO NOT use it in areas where gasoline,

paint, or flammable liquids are used or stored.

 AVOID FIRE! Regularly inspect all air vents to make sure they are free from dust, lint, or other blockage.

Unplug the unit and clean with a vacuum ONLY. DO NOT rinse or get wet.

 DO NOT USE this appliance with any solid state speed control devices.

 Risk of electric shock! DO NOT OPEN! No user-serviceable parts inside!

 NEVER modify this appliance. Doing so could result in personal injury or property damage.

Modification of this fireplace completely voids all warranties.

 NEVER leave this appliance unattended. To disconnect appliance, ALWAYS turn controls to “OFF” then

remove plug from outlet or turn off circuit when not in use.

 ALWAYS turn this appliance off before unplugging it from the outlet.

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 To prevent a possible fire, do not burn wood or other materials in this appliance.

 ALWAYS disconnect this unit from the power supply before performing any assembly or cleaning, or

before relocating the electric fireplace.

 Always use properly grounded, fused and polarized outlets.

 Always use ground fault protection where required by electrical code.

 Avoid use of an extension cord because an extension cord may overheat and cause a fire. However if

you have to use an extension cord, the cord should be No.14 AWG minimum size and rated to not less
than 1875watts.

 NEVER plug this appliance into an outlet that is old, cracked, or has any loose wires or connections.

Plugging this appliance into a faulty outlet could result in electric arcing within the outlet that could
cause the outlet to overheat or catch fire.

 DO NOT run power cord under carpeting. DO NOT cover power cord with throw rugs, runners, or similar

coverings. DO NOT route power cord under furniture or appliances. Arrange power cord away from
traffic area, and where it will not be tripped over.

 ALWAYS check your appliance cord and plug connections with each use!

A. MAKE SURE the plug fits tight in the outlet! Faulty wall outlet connections or loose plugs can

cause the outlet to overheat.

B. Appliances draw more current than small appliances. Overheating may occur even if it has not

occurred with the use of other appliances.

C. During use check frequently to see if the plug outlet is HOT! If the outlet or faceplate is HOT,

discontinue use immediately and have a qualified electrician inspect and/or replace the faulty
outlets.

 SAVE THESE INSTRUCTIONS.

Safety Alert Key:

 WARNING! Indicates a hazardous situation which, if not avoided could result in death or serious injury.

 CAUTION! Indicates a hazardous situation which, if not avoided, could result in minor or moderate injury.

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40 9/16″

20 1/4″

31 1/2″

11 1/4″

35″

17 13/16″

5 11/16″

50″

20 1/4″

39 3/8″

11 1/4″

42 13/16″

17 13/16″

5 11/16″

60 1/4″

20 1/4″

51 3/16″

11 1/4″

54 5/8″

17 13/16″

5 11/16″

68 1/8″

20 1/4″

59 1/16″

11 1/4″

62 1/2″

17 13/16″

5 11/16″

83 7/8″

20 1/4″

74 13/16″

11 1/4″

78 1/4″

17 13/16″

5 11/16″

1) Electric specifications

2. TECHNICAL SPECIFICATIONS

Model Volt Watt(min/max)

EF172B-176B 120 750/1500 60 5120 12.5 400 square feet

2) Product dimensions

Hz BTU(max) Amp

Heating

Area(max)

6

Model

EF172B

EF173B

EF174B

EF175B

EF176B

A B C D E F G G. W./lbs

(1030mm)

(1270mm)

(1530mm)

(1730mm)

(2130mm)

(515mm)

(515mm)

(515mm)

(515mm)

(515mm)

(800mm)

(1000mm)

(1300mm)

(1500mm)

(1900mm)

(285mm)

(285mm)

(285mm)

(285mm)

(285mm)

(888mm)

(1088mm)

(1388mm)

(1588mm)

(1988mm)

(453mm)

(453mm)

(453mm)

(453mm)

(453mm)

(145mm)

(145mm)

(145mm)

(145mm)

(145mm)

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62.6

78.9

96.6

109.1

160.9

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3. BEFORE INSTALLATION

1) Check

WARNING! DO NOT use this Electric Fireplace if any part has been under water. Immediately call a

qualified service technician to inspect and to replace any part of the electrical system if necessary. Keep
plastic wrapping away from children.

Spare Parts Checking

 Open the packaging carefully and remove the polystyrene.
 Check all the spare parts are fully received.
 Carefully check if any damages that may have for the spare parts.

NOTE: Contact service team for help if any part missed or damaged.
Email [e-mail] or call 844-377-5786 during 9:00 to 17:00 from Monday to
Friday.

WARNING: This carton includes GLASS! ALWAYS use extreme caution when handling glass. Failure to do so
could result in personal injury or property damage.

A

D

Fireplace (1 pc)

B

Glass Panel (1 pc)

D&E&F are packed in one box

E

C

Logs

(EF172B 9 pcs, EF173B 11 pcs, EF174B 15

pcs, EF175B 17 pcs, EF176B 21 pcs)

F

Small semi-painted Crystal (1 set)

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Larger Crystal (1 set) Small Clear Crystal (1 set)

G to N are packed in one bag

G

H

I

J

M

Remote Control (1 pc)

AAA Battery (2 pcs) ST 3*8 Screw (2 pcs)

K

ST 4*10 Screw (4 pcs) Washer (4 pcs)

N

L

ST 4*40 Screw (4 pcs)

O

Fixing Bracket (2 pcs)

Owner’s Manual (1 pcs)

(straps and repack instruction)

Function Testing

NOTE: Do not install the glass when testing.

Check the surface

 Take the unit out of the box, place it on a dry and flat floor where near an outlet.
 Check the surface of the unit to see if anywhere is out of shape.

Check the power

 Plug it on, there will has a long beep.

Repacking Bag

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Check the flame and fuel bed

 Press the power button, flame and fuel bed light will turn on, check if the flame will flicker.
 Change the colors of the flame and fuel bed.

Check the heater

 Turn the heater on while keeping flame, fuel bed and thermostat off to check if the heater can

work properly.

NOTE: Should any defects found, please contact service team for help.
Email [e-mail] or call 844-377-5786 during 9:00 to 17:00 from Monday to Friday.

Kindly Suggestions

 Keep the packaging (carton, rapping bag, repacking bag, etc.) for future transportation and/or

storage.

 Please check and test according to the steps mentioned above.
 If there is any problem or question, please contact the service team.
 If the unit needs to be returned, please make sure all the spare parts are packed inside, and

packing as per the repacking instruction, tie it with the provided straps at last.

2) Locate an Outlet

 Plug in (you may run the power cord out of the framed wall opening to an existing outlet or install

an outlet on a nearby wall stud within the wall). The circuit should be 120v 15amp.

 The power cord is 9ft long. If the cord is not long enough to reach the outlet, a grounded extension

cord minimum AWG No. 14 wiring and rated to a minimum or 1875 watts may be used, please
kindly noted that it should not be longer than 7.87 foot (2.4m).

 Anywhere that the power cord could reach is fine, but the right bottom on the wall is

recommended due to the power cord locates on the right side of the appliance.

 Make sure the outlet is in good condition and the plug must be plugged tightly in the outlet.

NEVER exceed the maximum amperage for the circuit. DO NOT plug other appliances into the
same circuit.

Note: for hard wiring, please refer to page 13 to 14.

4. INSTALLATION INSTRUCTIONS

Tools Required

A screw driver will be needed.

Locating the Appliance

Your new electric fireplace may be installed virtually anywhere in
your home. However, when choosing a location, ensure that the
general instructions for safety are followed.

 For best results, install out of direct sunlight, water or very

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damp air.

 Power supply service must be installed within proximity of electric fireplace prior to finishing

avoiding reconstruction.

 Try to avoid any conditions that may cause the fireplace to vibrate, which would result in the

automatically turning on or off of the fireplace itself.

 Due to many different finish materials use on walls, it is highly recommended that you consult your

local builder before you install this fireplace in the wall.

Minimum Clearance to Combustibles

Sides............................0 inch

Floor............................0 inch

Back.............................0 inch

Top (Mantel or TV)......8 inch min

Front..........................36 inch

WARNING! Risk of Fire! Keep electrical
cords, drapery, furnishings or other
combustibles at least 3ft. (0.9 m) from
the front of the electric fireplace.

Flush Mounted Installation - 2x6 Framing

4.1 Build the framing by 2x6” stud as picture. Leave 1 1/2” (37.5mm) at two sides when fixing the
plasterboard.

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MODEL EF172B EF173B EF174B EF175B EF176B

A

36 7/16″

(925mm)

44 5/16″

(1125mm)

56 1/8″

(1425mm)

64″

(1625mm)

79 3/4″

(2025mm)

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4.2 Fix the fixing brackets at both sides by 4pcs ST4X10 screws with 4 washers. Adjust the position of the

brackets to make sure the firebox surface will not be lower than the finishing wall.

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Hard Wiring

WARNING: Do not attempt to wire your own new outlets or circuits. To reduce the risk of fire, electric

shock or injury to persons, the hard wiring must be supplied with a qualified electrician.
WARNING: Ensure that the circuit on which the fireplace is to be installed has the power cut off at the
service panel until installation is complete.

The fireplace is packaged with a three prong plug installed for plug-in convenience. Hard wiring the
fireplace is also an option for any installation.

4.3a Plug in (the power cord is 6ft (1.8m) long and on the right of the fireplace, you may run the power

cord out of the framed wall opening to an existing outlet or install an outlet on a nearby wall stud
within the wall). If the cord is not long enough to reach the outlet, a grounded extension cord
minimum AWG No. 14 wiring and rated to a minimum or 1875 watts may be used.

4.3b Hard wire the fireplace (recommended). A qualified electrician may remove the cord connection,

and wire the appliance directly to the house hold wiring. The appliance must be electrically
connected and grounded in accordance with local codes.

 Remove the 2 screws to release the cover of junction box.

 Remove the cord connection.
 Use a flathead screwdriver to release the wires to power cord.

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 Insert the hard wires through the hole of the junction plate.
 Use the flathead screwdriver again to connect the hard wires.

 Fix the cover of junction box back tightly.
 Wire to a properly grounded, 120volt, 60Hz, 15 AMP circuit.
 Save the power cord.

4.4 Lift fireplace and insert into opening and fix the fireplace on the wood stud by the screws (ST4X40
4 pcs ). Make sure the front of the firebox is not lower than the surface of the wall.

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Fuel Bed Setting

The appliance is supplied with 2 fuel effect options: a. Crystal Effect. b. Log Effect

4.5a Crystal Effect

4.5a1 Evenly spread the small clear crystals across the fuel bed. It is not necessary to use all of the

effect supplied.

4.5a2 Randomly space the large crystals throughout the fuel bed.

4.5b Log Effect

Logs must be positioned according to the following instructions to give the correct flame effect.

The log layouts below cover all models. Please refer to Diagram and table on page 17 to identify the logs for
specific models. The logs for the fuel bed are NOT individually labeled; the numbers are for reference
information only.

4.5b1 Place the small logs on the fuel bed as the log layout.

4.5b2 Place the medium logs on the fuel bed as the log layout.

4.5b3 Place the small semi-painted and clear (quantity: 2:1) crystals in between the log layout.

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Install Glass Panel

CAUTION! The next step requires installation of a GLASS panel! The manufacturer recommends

that two adults install the glass panel. Always use extreme caution when handling glass. Failure
to do so could result in personal injury or property damage.

Note: The glass panel should be placed in a safe place to avoid damaging before placing the fuel effect.

4.6 Carefully set both hooks of the front glass panel onto the firebox. NOTE: Make sure the glass is
properly installed according to the direction and steps below, and fully attached to the firebox so that
the control panel can work properly. Fix the glass front by the screws (ST3x8) and complete the

installation.

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5. OPERATING INSTRUCTIONS

WARNING! Read and understand this entire owner’s manual, including all safety information,
before plugging in or using this product. Failure to do so could result in electric shock, fire,
serious injury, or death.

WARNING! Do not operate the unit if it is damaged or has malfunctioned. If you suspect the

unit is damaged, call a qualified service technician to inspect and replace any part of the
electrical system if necessary.

The appliance can be operated by both remote control and manual button. Once the unit has been
properly connected to a grounded electrical circuit, the unit can be turned ON by pressing the power
button.

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5a. Manual Control Panel

ICON TITLE

POWER

FLAME

HEATER

FUEL BED

FUNCTION

The POWER button will turn the fireplace on, and
enter standby mode. This will turn off all the
functions at once but will hold the settings in
memory except for the Heater function. The unit
will be turned on at the same settings by pressing
the power button again.

Touch the FLAME button, the unit will cycle
through four flame effects and Off setting.

Touch the Heater button, the heater will cycle the
heat setting: Low – High – Off.
The heater can be turned on without the flames.

Touch the Fuel Bed button, the unit will cycle

through 13 colors for fuel bed,

a color-cycle mode

and off setting.

FIREPLACE RESPONSE

Fireplace emits single audible beep
to confirm the command of
transition to ON or STANDBY state

Fireplace emits single audible beep
to confirm the command of
transition between four FLAME
states.

Fireplace emits signal audible beep
to confirm the command of
transition between ON and OFF.
Fireplace displays red LEDs for 10
seconds to confirm command.
Low: (●○)
High: (●●)
When turn on without flame, the
3rd level of fuel bed will light up at
5% brightness.

Fireplace emits single audible beep
to confirm the command of desired
fuel bed setting.
The 3rd level of fuel bed will light up
at 5% brightness when turn on the
heater only.

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NOTICE:

 Do not move the glass panel when the appliance is plugged in and operating. This will cause the control

panel to no longer function.

 A harmless slight brief odor may occur during first use or not used for a long period of time.
 The heater can be turned on without the flames. The red LED indicators will turn on for 10s (one for

low heating and two for high heating), and the 3

 There is a brief delay between the heater command and the heating turning ON. When the appliance

receives a heater ON command, the appliance blower will turn ON for 8 seconds before the heater
turns ON. There is also an 8 second delay between heater off and blower shutdown.

Temperature Limiting Control

This appliance is equipped with a Temperature Limiting Control. Should the appliance reach an unsafe
temperature (212F / 100C), the appliance will automatically turn OFF. To reset:

 Turn the ON/OFF switch on the CONTROL PANEL to OFF. Unplug the power cord from the outlet or

switch off circuit. Wait at least 15 minutes.

 Inspect the fireplace to make sure no vents are blocked, or clogged with dust or lint. If they are, use a

vacuum to clean the vent areas.

 With the POWER switch in the OFF position, plug the power cord back into the outlet.

r

d

fuel bed

5% brightness will keep on.

at

If it switches off again, UNPLUG THE APPLIANCE RIGHT AWAY! Have the outlets, wiring, and breaker box
inspected by a professional. Make necessary repairs before using the appliance.

5b. R

emote Controls

Remote Control Battery

 This remote control uses two AAA batteries (included).
 Instructions for battery installation are inside the Remote Control battery compartment.
 Battery must be recycled or disposed of properly. Check with your local authority for recycling

advice in your area.

Aim the remote control at the remote receiver. Make sure you hear a beep each time

NO

TICE:

you press the button! If not, the fireplace will not respond to the signal.

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cu

ICON TITLE

POWER

FLAME

HEATER

The POWER butt

FUNCTION

on will turn the
fireplace on, and enter standby mode.
This will turn off all the functions at
once but will hold the settings in
memory except for the Heater
function. The unit will be turned on at
the same settings by pressing the
power button again.

Press

the FLAME button, the unit will
cycle through four flame effects and
Off setting.

HEATER button, the heater will

Press
cycle the heat setting: Low – High –Off.

REMOTE

LCD

DISPLAY

LCD illuminates and
displays flame status
icon and
temperature setting
point.

-

LCD illu

minates and
displays heater
status icon.

FIREPLACE

RESPONSE

Fireplace emits single
audible beep to confirm
the command of
transition to ON or
STANDBY state.

Fireplace emits single
audible beep to confirm
the command of
transition between four
FLAME states.

Fireplace emits signal
audible beep to confirm
the command of
transition between ON
and OFF. Fireplace
displays red LEDs for 10
seconds to confirm
command.
Low: (●○)
High: (●●)
When turn on without

rd

flame, the 3
fuel bed will ligh

level of

t up at

5% brightness.

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THERMOSTAT

TIMER

FUEL BED

the Temperature button to

Press
adjust to the ambient temperature
conditions in the room. Temperature
adjusts from 61 °F - 82 °F (16 °C ­28 °C). Power button must be on to
set from °C to °F. Hold for 3 seconds
and the LCD display from °C to °F.

Press

the Timer button to set the
desired time for the fireplace to run.
The Timer can be set 0.5H, 1.0H, and
then each hour up to 9.0H.

Press

the Fuel Bed button, the unit will

cycle through 13 colors for fuel bed,

color-cycle mode and off setting.

Remote displays the
temperature. If in
Standby mode,
temperature displays
cannot be adjusted.

Remote will display
selected time
setting. If no timer is
set, there will be no
indicator.

-

a

Fireplace emits single
audible beep to confirm
the command of
changing desired
temperature setting
point.

Fireplace emits single
audible beep to confirm
the command of the
desired timer setting.

Fireplace emit
audible beep to confirm
command to desired
fuel bed setting.
The 3rd level of fuel bed
will light up at 5%
brightness when turn on
the heater only.

s single

6. TROUB

LESHOOTING GUIDE

1. The unit does not work.
Unplug it for 2 or more hours, replug it to see if there is a long beep, if not, the PCB board need to be
replaced. Contact customer service team for help.

2. The blower works for about 5s then shut off.

Press the temp button on the remote until there is no temp number showing on the remote display to
see if the blower will work.

3. The unit turns on and off by itself.

1) Confirm if the installation environment around may have vibration.

2) If not, unplug and replug the glass to see if it will work, make sure the unit is off when you do this.

3) If still not, the PCB needs to be replaced.

4. The flame does not flicker.

The spindle might be stuck by the wires that falling off or the flame motor is stuck, please contact
customer service team for a checking instruction manual to proceed.

5. One side of the flame disappeared.

If other functions such as the fuel bed and heating are working properly, the flame LED board needs to
be replaced.

6. The color of the fuel bed is not consistent.

The fuel bed LED board needs to be replaced.

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7. There is a noise only when the flame is on.

The spindle touches the wires or panels around, please contact customer service team for a checking
instruction manual.

8. There is a noise only when the heater is on.

The fan touches the wires, please contact customer service team for a checking instruction manual.

9. The heater of my new product does not work.

1) The blower works for about 5s then shuts off.
Press the temp button on the remote until there is no temp number showing on the remote
display to see if the blower will work. If not, check if the sensor is loosen, if yes, please kindly noted
that there would be a 3 degree deviation between the temp the sensor feels and the room temp.

2) There is no air blowing.
Check if the connector on the PCB board that links to the fan is loosen, if not, the problem might be
the PCB board.

3) There is only cold air.
The heating element might be broken. Please contact customer service team for help.

4) It blows a little heat and then shut off and never come back unless replug it.
The fan might be stuck or the heat motor is fall off. Confirm if there is something getting red inside
the air outlet when turn the heater on, then contact customer service team for help.

10. The heater of my old product no longer works.
The fan or PCB board needs to be replaced. Please contact customer service team for help.

11. The glass is broken.
The glass is available on Amazon, please contact customer service team for a purchase link.

12. The remote does not work or there is nothing showing on the display.
The remote is available on Amazon, please contact customer service team for a purchase link.

13. There is a plastic burning smell when the heater is turned on for the first time.

It is normal and the smell will disappear after several minutes.

14. TV remote could change the color of the flame.

It is the signal interference, please contact customer service team for a new PCB board.

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7. SCHEMATIC DIAGRAM

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8. CARE AND MAINTENANCE

 ALWAYS turn the appliance OFF and unplug the power cord from the outlet before

cleaning, performing maintenance, or moving this fireplace. Failure to do so could result
in electric shock, fire, or personal injury.

 NEVER immerse in water or spray with water. Doing so could result in electric shock,

fire, or personal injury.

 Risk of electric shock! DO NOT OPEN! No user-serviceable parts inside!

CLEANING

Metal:

 Buff using a soft cloth, slightly dampened with a citrus oil-based product.

 DO NOT use brass polish or household cleaners as these products will damage the metal trim.

Glass:

 Use a good quality glass cleaner and dry thoroughly with a paper towel or lint-free cloth.

 NEVER use abrasive cleansers, liquid sprays, or any cleaner that could scratch the surface.

Plastic:

 Wipe gently with a slightly damp cloth and a mild solution of dish soap and warm water.

 NEVER use abrasive cleansers, liquid sprays, or any cleaner that could scratch the surface.

Vents:

 Use a vacuum or duster to remove dust and dirt from the appliance and vent areas.

 Clean the exterior of the fireplace with a slightly damp cloth or duster.

MAINTENANCE

Electrical and Moving Parts:

 The fan motors are lubricated at the factory and will not require lubrication.

 Electrical components are integrated in the fireplace and are not serviceable by the consumer.

Storage:

 Store appliance in a clean dry place when not in use.

Replacement parts:

 Use only replacement parts supplied by the manufacturer. Use of any other parts, or modifying the

fireplace in any way, will void all warranties.

 No internal parts are replaceable or serviceable.

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[e-mail] call: 844-377-5786

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9. LIMITED WARRANTY

This warrants to the original purchaser that this product is free from defects in material and workmanship
as of the date of purchase and that it will, under normal use and proper care, remain so for one year from
the date of purchase. Missing or initially defective parts will be replaced free of charge during the period of
this limited warranty. If parts are unavailable, comparable replacement of refund will be given. The original
dated sales receipt is required for all warranty claims. This warranty does not cover damage which has
occurred during transport from the point of purchase to the consumer’s home. This warranty does not
cover glass, light bulbs, batteries, transportation, labor, or other issues not associated with the manufacture
of the product.

This product is for residential use only. Any and all commercial use of this product voids all warranties,
and frees the manufacturer from all liability.

Read and understand all assembly and operating instructions, and all safety information and warnings,
before use. The following will void this warranty: Damage caused from tampering with, modifying, or
altering the fireplace insert in any manner; Damage due to incorrect assembly, improper care, misuse, or
abuse; Damage from being used with the wrong power source; Water damage; Damage caused from this
insert being used outdoors; Damage caused from this insert being used for excessive periods of time;
Damage caused by the insert being used in a commercial application; Damage from use as a primary heat
source; Other misuse or abuse not specifically listed herein.

This product is not intended to be used as a primary heat source. It is for supplemental heating purposes
only.

[e-mail] call: 844-377-5786

Thank you for purchasing this product!

If you have questions about assembly or operation of this product, or missing parts, or if the

product is damaged, please e-mail us at:

[e-mail]

844-377-5786

or call

Ningbo Richen Electrical Appliance Co., Ltd

Address: No.19, Yongdinghe Road, Xiapu, Beilun, Ningbo PR. China

www.puraflame.com

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[e-mail] call: 844-377-5786