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Return Merchandise
Policies
All returned merchandise must be accompanied by a Return Merchandise
Authorization (RMA) number. Please call us to request an RMA at: 1.855.749.7363.
RMA numbers must be requested prior to the expiration of warranty.
Defective Merchandise:
• May be returned for exchange or refund, within 24-months of the delivery
date, after obtaining an RMA number.
• If you received incorrect or damaged merchandise, we will provide you
with a pre-paid label, for return shipping.
• All paperwork, including warranties and instructions, must be returned along
with the original packaging. Place the manufacturer’s box into a shipping
box (plastic bags are not sufficient packaging). DO NOT put any stickers,
labels, tape, or marks on the original manufacturer’s packaging.
Non-Defective Merchandise:
•
May be returned, if not satisfied, within 30 days of the delivery date, after
obtaining an RMA number.
• Returns are subject to a restocking fee.
• Must be returned in new, and resalable condition, in the original
packaging. Items damaged, or showing signs of wear, are not returnable.
Missing items will be subject to additional charges.
•
All paperwork, including User Guide, must be included, along with the original
packaging. Place the manufacturer’s box into a shipping box. DO NOT put
any stickers, labels, tape, or marks on the original manufacturer’s packaging.
•
Freight charges incurred, due to returned merchandise, are the responsibility of
the customer. We recommend that you use FedEx or UPS, with insurance, for
returns. PHx® cannot be responsible for lost or damaged packages.
Return Procedure:
• Call us at 1.855.749.7363 and request a Return Merchandise Authorization
(RMA) number. We will need the following information:
» Purchaser or business name, account number, and invoice number.
» Product serial number.
» Reason for return. If defective, describe specifically what is wrong.
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