© PSI (Photon Systems Instruments), spol. s r. o.
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9 TROUBLESHOOTING AND CUSTOMER SUPPORT
The device does not response short press of the power button
• Press the power button for more than 10 seconds to reinitialize the device
The device does not response to long press (more than 10 seconds) of the power button
• Connect the charger and wait 10 minutes to refresh the battery.
• Make sure that the power source is able to feed the device with sufficient current. Some PC USB are limited to
100 mA. If you are not sure about the power limits, please use any common USB wall adapter.
• Press the power button about 10 seconds until you see initial green light indication.
The device is not available in the search list
• Press the power button about 10 seconds until you see initial green light indication
• Stop the searching and scan the devices again
The device is connected SpectraPen application shows “Measurement is in progress…” but nothing happens
• Press the power button about 10 seconds until you see initial green light indication
• Restart the SpectraPen app
The SpectraPen application cannot connect the SpectraPen mini device
• Press the power button about 10 seconds until you see initial green light indication
• Restart the SpectraPen app
There is no SpectraPen application available on Google play
• Please make sure that your Android version is 5.0 or higher
• Contact the support to make sure that the SpectraPen application is available in your country
The SpectraPen application does not start even the install/update went correctly
• In the Android setting navigate to Applications -> SpectraPen and clear application cache
• In the Android setting navigate to Connections -> Bluetooth and unpair the SpectraPen device
• Reinstall the SpectraPen application from the Google Play
In case of unsolved troubles, please, contact us on support@psi.cz or contact your local distributor.