PS Audio 1500 MKII User Manual

®

®

Owner’s Reference

Owner’s Reference PowerPack 1500 MKII

PowerPack 1500 MKII

4826 Sterling Drive, Boulder, CO 80301

PH: 720.406.8946 [e-mail] www.psaudio.com

©2009 PS Audio International Inc. All rights reserved.

Introduction 1

®

1. Introduction 3-4

1.1 Important Safety Instructions 3

1.2 System Description 4

1.3 Features 4

2. Installation and Operating Instructions 5-19

2.1 Unpacking & Inspection 5

2.2 Overview 5-6

2.3 Installation 7-8

2.4 Operation and Functionality Test 9-10

2.5 Manual Simulation of Power Outage for the UPS 10-11

2.6 Operating Parameter Setting 11

2.6.1 Conguration Mode 11

2.6.2 Display and Control Switch 11

2.6.3 End of conguration Mode 11

2.6.4 Setting of Parameters 12

2.6.4.1 Output Frequency Setting 12

2.6.4.2 Output Voltage Setting 13

2.6.4.3 AVR Buck Range Setting 14

2.6.4.4 AVR Boost Range Setting 15

2.6.4.5 Energy saving mode 16

2.7 Audible / Visual Indicators 17-19

2.8 Instructions for rst time use 20

2.9 Instructions for battery replacement 20

3. Interface with PowerPlay 21

4. Warranty 22-23

5. Service 24-25

6. Troubleshooting 26-29

7. Specications 30

Table Of Contents

Owner’s Reference PowerPack 1500 MKII

4826 Sterling Drive, Boulder, CO 80301

PH: 720.406.8946 [e-mail] www.psaudio.com

©2009 PS Audio International Inc. All rights reserved.

Table Of Contents 2

®

Introduction

Owner’s Reference PowerPack 1500 MKII

Important Safety
Instructions

Heed all warnings
Follow all instructions

WARNING. TO REDUCE THE RISK OF FIRE OR ELECTRICAL SHOCK, DO NOT EXPOSE THIS
APPARATUS TO RAIN OR MOISTURE.

Clean only with a dry cloth.

Do not dispose of battery or batteries in re. The batteries may explode.

The batteries used by this Uninterrupted Power System are recyclable. Proper disposal of the
batteries is required. The batteries contain lead and pose a hazard to the environment and human
health if not disposed of properly. Please refer to local codes for proper disposal requirement or
return the unit to a factory authorized Service Center for battery replacement or disposal.

Do not place ammable material on top of or beneath the component.

All PS Audio components require adequate ventilation at all times during operation. Rack mounting
is acceptable where appropriate.

Do not remove or bypass the ground pin on the end of the AC cord unless absolutely necessary
to reduce hum from ground loops of connected equipment. This may cause RFI (radio frequency
interference) to be induced into your playback setup. Removing or bypassing the ground pin on
any electrical component is potentially dangerous and should be avoided for safety reasons. A
polarized plug has two blades, one wider than the other. A grounding type plug has two blades
and a third grounding prong. All PS products ship with a grounding type plug. If the provided plug

does not t into your outlet, consult an electrician for replacement of the obsolete outlet.

Read these instructions

Protect the power cord from being walked on or pinched particularly at plugs, convenience

receptacles, and the point where they exit from the apparatus. Unplug this apparatus during

lightning storms or when unused for long periods of time.

When making connections to this or any other component, make sure all components are off. Turn
off all systems’ power before connecting the PS Audio component to any other component. Make
sure all cable terminations are of the highest quality.

THERE ARE NO USER-SERVICEABLE PARTS INSIDE ANY PS AUDIO PRODUCT. REFER ALL
SERVICING TO QUALIFIED SERVICE PERSONNEL

Please contact your authorized dealer, distributor, or PS Audio if you have any questions not
addressed in this reference manual.

4826 Sterling Drive, Boulder, CO 80301

PH: 720.406.8946 [e-mail] www.psaudio.com

©2009 PS Audio International Inc. All rights reserved.

Introduction 3

®

Introduction

Owner’s Reference PowerPack 1500 MKII

1.1 System
Descriptions

1.2 Features

The PowerPack 1500 MKII Battery Backup is a high performance solution for
Audio Video system protection. The True Sine Wave output and Voltage Regula­tion functionality makes the PowerPack 1500 MKII a better choice than Off-Line
or On-Line UPS.

The communication provided between the PowerPack and PS Audio’s Power­Play and Audio Video Power Center line conditioners provides unparalled control
and monitoring.

Line-Interactive Design Provides High Reliability and Efciency

Intelligent Microprocessor Control
True Sine Wave Output with Less than 5% THD
Boost and Bucking Design Expands the Input Voltage Range

User Congurative Input Regulated Range and Output Voltage

Smart Battery Reminder
RJ11 Data/Fax Modem Connection Provides Surge Protection from Telephone
100BT RJ45 Connection Provides Surge and Spike Protection for Network
True RS232 & Contact Closure Signal for Power Management Software
Optional SNMP/HTTP Card Connectivity for Remote Monitoring

4826 Sterling Drive, Boulder, CO 80301

PH: 720.406.8946 [e-mail] www.psaudio.com

©2009 PS Audio International Inc. All rights reserved.

Introduction 4

®

Installation & Operating Instructions

Owner’s Reference PowerPack 1500 MKII

2.1 Unpacking
& Inspection

2.2 Overview

Examine the packing carton for damage upon receipt. Once the UPS has been
removed from its shipping container, everything inside the package should be
inspected for damage that may have occurred while in transit. Notify the carrier
immediately if any damage is observed.

The box should include the following

• UPS and Input Power Cord

• User Manual

• PowerPlay and Audio Video Power Center Communications Cable

• Retain the packing for future use or disposal of property.

Item Panel Indicator Description

1 Main On Switch

(Silence/Test) “ | ”
2 Main Switch Off “ ” Turn off UPS
3 Capacity Indicator LED bar shows load size and battery capacity
4 AC Buck Mode Indicator Continuous Amber LED display AC buck
5 AC Normal Indicator Continuous Green LED display AC normal
6 AC Boost Mode Indicator Continuous Amber LED display AC boost
7 Backup Mode Indicator Continuous Green LED displays backup mode
8 Battery Replace Indicator Continuous Red LED displays battery failure
9 UPS Warning / Fault Indicator

Turn on UPS, Silence and Self-Test

10 RS232 Communication

Interface

11 Site Wire Fault Indicator Commands from the computer system. The

Displays Flashing/Continuous Red LED Trans­mits UPS status and receives control

LED will illuminate upon hot and neutral polarity
reversal, or a bad ground connection.

4826 Sterling Drive, Boulder, CO 80301

PH: 720.406.8946 [e-mail] www.psaudio.com

©2009 PS Audio International Inc. All rights reserved.

Getting Started 5

®

Installation & Operating Instructions

Owner’s Reference PowerPack 1500 MKII

Item Panel Indicator Description
12 External Battery

Connector

13 Input Fuse Provides circuit overload and fault

14 AC Inlet Connect to input power cord
15 Data Line Surge

Protection (RJ11)

Provides connection port for external
battery cable

protection for the UPS and load

Surge protection for fax, modem and
telephone

16 Networking Surge

Surge protection for network

Protection (RJ45)
17 AC Outlet Connect to load
18 SNMP/HTTP Card Slot Optional SNMP/HTTP card connectivity for

Remote Monitoring.

3

1

2

4

5 6

UPS OUTPUT

9

7

8

Front Panel

OUT

IN
FAX/MODEM

12

EXT.BATTERY

NET

WORK

OUT

IN

14 18

SNMP/HTTP SLOT

AC INPUT

INTERFACE AC FUSE

SITE
WIRE FAULT

11

17 15 16 10 13

5V Rear Panel

4826 Sterling Drive, Boulder, CO 80301

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©2009 PS Audio International Inc. All rights reserved.

Getting Started 6

®

Installation & Operating Instructions

Owner’s Reference PowerPack 1500 MKII

2.3 Installation

Before installation, please read and understand the following instructions:

Placement
The UPS must be installed in a protected environment away from heat-emitting
appliances such as a radiator or heat register. Do not install this product where
excessive moisture is present.

Ventilation

The location should provide adequate air ow around the UPS with one inch

minimum clearance on all sides for proper ventilation.

Charge the Battery

Your new UPS may be used immediately upon receipt. However charge loss
may occur during shipping and storage. So charging the battery for at least 8
hours is recommended to insure that the battery is fully charged.
To recharge the battery, simply leave the unit plugged into an AC outlet.
(This UPS will recharge in both the On and the Off status.)

Connect to AC

Make sure that the voltage and frequency are correct. Plug the UPS into a 2
pole, 3 wire grounding receptacle (wall outlet). Make sure the wall outlet branch
is protected. Avoid using extension cords if at all possible. If used, make sure
the extension cord is rated for 15 Amps.
For 220/230/240V versions: Swap the input power cord of the equipment to the
inlet of UPS. Use the power cord supplied with the UPS to connect from the
outlet of the UPS to your equipment.

Determining the Load:

1. Make a list of all equipment that requires protection.

4826 Sterling Drive, Boulder, CO 80301

PH: 720.406.8946 [e-mail] www.psaudio.com

©2009 PS Audio International Inc. All rights reserved.

Getting Started 7

®

Installation & Operating Instructions

Owner’s Reference PowerPack 1500 MKII

2. Calculate the sum of all the V x A ratings. (Input voltage/current show on
the device or listed in the manual).

3. Ensure that the total VA rating does not exceed the rated capacity of the UPS.

If rated unit capacities are exceeded, an overload condition may occur and
cause the UPS unit to shut down or the circuit breaker to trip.

Connect the Load

Plug your primary equipment into the Battery Power Protected outlets. Leave
the power switches of the equipment in the “off” position for the moment.

Connect to PowerPlay

Use the enclosed RS-232 (DB9) to AppleTalk cable. Plug the 9-pin male end
into the UPS. Plug the 3-pin male end into the UPS port on your PS Audio
Power Conditioner.

• Note: Please check with your local dealer for the monitoring services.

4826 Sterling Drive, Boulder, CO 80301

PH: 720.406.8946 [e-mail] www.psaudio.com

©2009 PS Audio International Inc. All rights reserved.

Getting Started 8

®

Installation & Operating Instructions

Owner’s Reference PowerPack 1500 MKII

2.4 Operation and
Functionality Test

AC Mode

The UPS delivers power to the loads derived from the utility and maintains
proper battery charge. It also regulates the output voltage to within a narrow
range and serves to isolate the load from surges and electrical noise brought by
the utility wiring.

On Battery Mode

The UPS operates on battery when the line voltage or frequency has fallen out­side the limits. Users are alerted to this mode of operation by visual indicators.
The UPS provides power to the load from the battery and through its inverter
and the output voltage and frequency of the UPS are regulated within a narrow
band.

Function Panel Indicator
Switch on Press and hold the main on switch on the front panel for more than 3

seconds until the “AC normal” green LED lights up. The UPS will perform a
self-test every time it is switched on.

Test Use the test function to check both the operation of the UPS and the condition of

the battery.

In AC operating mode, the level indicator will show the actual load connected to
this UPS normally. Press and hold the “I” switch on the front panel for more than
3 seconds. The level indicator will show the battery voltage for 10 seconds.

During this 10 seconds, if you press and hold the “I” switch for more than 3 sec­onds again, this UPS will enter into testing mode. The battery will provide power
to the load during this period. Testing mode will check the status of the battery
and operation of the UPS , last for 10 seconds and transfer back to normal status
automatically.

Testing mode can not be performed if the load connected is greater than 100% or
the charging voltage is lower than 26Vdc.

Alarm
Silence

In battery backup mode, the level indicator will show the battery voltage level.
Press and hold the “I” switch on the front panel for more than 3 seconds. The
level indicator will show the load level for 10 seconds.

4826 Sterling Drive, Boulder, CO 80301

PH: 720.406.8946 [e-mail] www.psaudio.com

©2009 PS Audio International Inc. All rights reserved.

Getting Started 9

®

Installation & Operating Instructions

Owner’s Reference PowerPack 1500 MKII

Function Panel Indicator
Switch Off Press and hold the main off switch for more than 3 seconds until the vi-

sual indicators turn off.

Cold Start/
Start on
Battery

This UPS can be turned on even when AC is not present.

2.5 Manual
Simulation of
Power Outage for
the UPS

To test the backup function, you may unplug the power cord of the UPS or sim­ply press the main on switch (silence/test) button on the front panel. The UPS
backup mode LED will turn on.

If the UPS is left to run continuously, it is a good idea to perform a periodic
functionality test on the unit. To perform this test simply press the test button on
the front of the UPS or unplug the power cord to the UPS to simulate the utility
blackout.

Observe that your equipment operates properly and uninterrupted during this period.
Plug the power cord back in if the function test was performed by unplugging it.

To conduct a simulation-test:

Switch the UPS on and wait for the Power On indicator to light up.
Then unplug the UPS from the AC outlet to simulate a utility failure.

When utility failure occurs, power is immediately supplied to your equipment from the
UPS battery.

If the utility power is not restored, the UPS will soon run out of battery power and will
shut itself down.

4826 Sterling Drive, Boulder, CO 80301

PH: 720.406.8946 [e-mail] www.psaudio.com

©2009 PS Audio International Inc. All rights reserved.

Getting Started 10

®

Installation & Operating Instructions

Owner’s Reference PowerPack 1500 MKII

2.6 Operating
Parameter Setting

2.6.1 Conguration
Mode

Restore electrical power to connected equipment by re-plugging the UPS power
cord into a wall outlet

Press and hold both the main on switch “I” and the main off switch “ ” on the
front panel for more than 3 seconds while the UPS is in the off status. The UPS

will now enter parameter conguration mode.

Level Indicator

Status Indicator

2.6.2 Display and
Control Switch

2.6.3 End of

Conguration

mode

4826 Sterling Drive, Boulder, CO 80301

PH: 720.406.8946 [e-mail] www.psaudio.com

• When the UPS enters into the configuration mode, the turn on of six different

status indicator LEDs represent different parameter being programmed.

• Different parameter can be selected by pressing and holding the main off

switch “ ” for more than 3 seconds.

•Different settings can be selected by pressing and holding the main on switch

“I” for more than 3 seconds.

• To Exit the configuration mode:

Press and hold both the main on switch “I” and off switch “ ” for more than 3
seconds.

©2009 PS Audio International Inc. All rights reserved.

Getting Started 11

®

2.6.4 Setting of
Parameters

Installation & Operating Instructions

Owner’s Reference PowerPack 1500 MKII

2.6.4.1 Output
‘Frequency Setting

Press and hold the main on switch “I” for more than 3 seconds to turn on the

right most LED. This indicates that the UPS is congured to work at 50Hz output

frequency.

Press and hold the main switch “I” again for more than 3 seconds to congure

the UPS to operate in the 60Hz mode.

Note: the battery backup mode output frequency will always follow the frequency of AC mains,
even if the internal presetting is different.

50Hz

LED on continuously LED ashing

4826 Sterling Drive, Boulder, CO 80301

PH: 720.406.8946 [e-mail] www.psaudio.com

©2009 PS Audio International Inc. All rights reserved.

60Hz

Getting Started 12

®

Installation & Operating Instructions

Owner’s Reference PowerPack 1500 MKII

2.6.4.2 Output
‘Frequency Setting

• Press and hold the main off switch

“ ” to select the output voltage setting
mode.

• Press and hold the main on switch “I”

for more than 3 seconds to select differ­ent output voltage settings.

All Level LEDs off

Output = 115V (230V)

6th Level LED on

Output = 110V (220V)

5th Level LED on

Output = 120V (240V)

4826 Sterling Drive, Boulder, CO 80301

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©2009 PS Audio International Inc. All rights reserved.

5th, 6th Level LED on
Output = 127V (208V)

Getting Started 13

®

Installation & Operating Instructions

Owner’s Reference PowerPack 1500 MKII

2.6.4.3 AVR Buck
Range Setting

AVR Buck Range sets the range at which the UPS will switch over to battery
when the utility presents an overvoltage situation.

• Press and hold the main off switch “ ” to select the AVR Buck Range Setting

mode.

• Press and hold the main on switch “I” for more than 3 seconds to select differ­ent AVR buck ranges.

AVR Buck Range mode All Level LEDs off

AVR Buck = +25%

6th Level LED on

AVR Buck = +30%

4826 Sterling Drive, Boulder, CO 80301

PH: 720.406.8946 [e-mail] www.psaudio.com

©2009 PS Audio International Inc. All rights reserved.

5th Level LED on

AVR Buck = +20%

Getting Started 14

®

Installation & Operating Instructions

Owner’s Reference PowerPack 1500 MKII

2.6.4.4 AVR Boost
Range Setting

AVR Boost Range sets the range at which the UPS will switch over to battery
when the utility presents an undervoltage situation.

• Press and hold the main off switch “ ” to select the AVR Boost Range Setting

mode.

• Press and hold the main on switch “I” for more than 3 seconds to select differ­ent AVR boost ranges.

AVR Boost Range mode All Level LEDs off

AVR Boost = -25%

6th Level LED on

AVR Boost = -30%

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©2009 PS Audio International Inc. All rights reserved.

5th Level LED on

AVR Boost = -20%

Getting Started 15

®

Installation & Operating Instructions

Owner’s Reference PowerPack 1500 MKII

2.6.4.5 Energy
Saving mode

• Press the main off switch “ ” to select the

energy saving setting mode.

• Press and hold the main on switch “I”

for more than 3 seconds to select different
energy saving modes.

All Level LEDs off

UPS in energy saving mode

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©2009 PS Audio International Inc. All rights reserved.

6th Level LED on

UPS in normal mode

Getting Started 16

2.7 Visual
Indicators

®

Installation & Operating Instructions

Owner’s Reference PowerPack 1500 MKII

Audible / Visual Indicators

Operating Status

AC buck mode

AC normal

AC boost mode

UPS fault

Backup mode

Backup time over 30
minutes

Energy saving mode

Battery is dead

Battery Capacity Indicators

LED1 LED2 LED3 LED4 LED5 LED6

Note: LED turn on continuously — LED of LED ashing X Any status

Operating Status

Battery capacity= 100%

Battery capacity= 80%

Battery capacity= 60%

Battery capacity= 40%

Battery capacity= 20%
battery will run out

4826 Sterling Drive, Boulder, CO 80301

PH: 720.406.8946 [e-mail] www.psaudio.com

©2009 PS Audio International Inc. All rights reserved.

Getting Started 17

®

Installation & Operating Instructions

Owner’s Reference PowerPack 1500 MKII

Load Size Indicators (AC Normal)

LED1

LED1

LED2

LED2

LED3

LED3

LED4

LED4

LED5

LED5

LED6

LED6

Operating Status

Load size 20%

Load size 40%

Load size 60%

Load size 80%

Load size 100 %
UPS full load.
Remove the non-critical loads.

Load size 110%
Remove the non-critical loads

Load size 140%
Remove the non-critical loads or
UPS shuts off in 2 minutes

Operating Status

X

X

X

X

Note: LED turn on continuously — LED of LED ashing X Any status

X

X

X

X

X

X

UPS full load. Remove
the non-critical loads.

UPS overload. Remove
the non-critical loads
within 20 seconds

4826 Sterling Drive, Boulder, CO 80301

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©2009 PS Audio International Inc. All rights reserved.

Getting Started 18

®

Installation & Operating Instructions

Owner’s Reference PowerPack 1500 MKII

Abnormal Status Indicators

LED1 LED2 LED3 LED4 LED5 LED6 Operating Status

Output circuit short

Inverter over voltage

Inverter under voltage

Over temperature

Charger over voltage

Charger fault

Battery voltage abnormal

Battery is dead

Load size = 100%

Load size = 110%

Load size = 140%

Charger voltage abnormal

AC abnormal

Note: LED turn on continuously — LED of LED ashing X Any status

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©2009 PS Audio International Inc. All rights reserved.

Getting Started 19

®

Installation & Operating Instructions

Owner’s Reference PowerPack 1500 MKII

2.8 Instructions

for rst time use

2.9 Instructions
for battery
replacement

1.Remove the two screws from the vented door on the front panel.

2.Remove the vented door from the panel.

3.Remove the screws on left and right sides of battery drawer.

4.Slowly pull out the battery drawer.

5.Connect the black wire to the Negative (-) terminal of battery B (There may be a large
spark when batter connections are made).

6.Slowly push the battery drawer into the UPS.

7.Replace and tighten the screws on left & right sides of battery drawer.

8.Replace the vented door.

9.Replace and tighten screws to secure the vented door.

1.Remove the two screws from the vented door on the front panel.

2.Remove the vented door from the front panel.

3.Remove the screws on left and right sides of battery drawer.

4.Pull out the battery drawer.

5.Connect batteries A & B in series by connect the Negative (-) terminal of battery A to
the Positive (+) terminal of battery B with the included battery connecting cable.

6.Put the two batteries inside the battery drawer.

7.Connect the red wire to the Positive (+) terminal of Battery A.

8.Connect the black wire to the Negative (-) terminal of Battery B.
(There may be a large spark when batter connections are made)

9.Slowly push the battery drawer into the UPS.

10.Replace and tighten the screws on left & right sides of battery drawer.

11.Replace the vented door

12.Replace and tighten crews to secure the vented door.

Battery A

+

-

Screws

Battery B

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Battery drawer

Getting Started 20

®

Interface with PowerPlay

Owner’s Reference PowerPack 1500 MKII

3. Interface with
PowerPlay

When connected with a PS Audio PowerPlay or Audio Video Power Center, the
UPS communications cable provides critical information to the power condi­tioner. In order to enable PS Audio’s revolutionary Intelligent UPS Management
Control and Conguration connect the RS-232 (DB9) end of the included com­munications cable into the PowerPack. Then connect the 3-Pin connector to the
UPS port of the PS Audio power conditioner. Finally plug the power cable for the
power conditioner into one of the outputs of the PowerPack.

Note: The Intelligent Management Control and Conguration is only available for

devices powered from the PS Audio power conditioner. When a PS Audio Power
Conditioner is connected it is not recommended to power any other devices
directly from the PowerPack.

PowerPlay

Connect Power play UPS to Interface connection on the UPS

PowerPack 1500 MKII

EXT.BATTERY

OUT

NET

WORK

IN

UPS OUTPUT

FAX/MODEM

4826 Sterling Drive, Boulder, CO 80301

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©2009 PS Audio International Inc. All rights reserved.

OUT

115V Rear Panel

IN

AC INPUT

INTERFACE AC FUSE

SNMP/HTTP SLOT

SITE
WIRE FAULT

Getting Started 21

®

Warranty

Owner’s Reference PowerPack 1500 MKII

TERMS AND
CONDITIONS

Conditions

PS Audio provides a 1 year manufacturer’s warranty on the PowerPack 1500 MKII

component. This Warranty is for the benet of the original purchaser and may not be

transfered to a subsequent purchaser of the product.

This Warranty is subject to the following conditions and limitations: the Warranty is void

and inapplicable if the product has been used or handled other than in accordance with
the instructions in the owner’s manual, abused, or misused, damaged by accident or
neglect or in being transported, or the defect is due to the product being repaired or
tampered with by anyone other than PS Audio or an authorized PS Audio repair center.

a. The product must be packaged and returned to PS Audio or an authorized PS

Audio repair center by the customer at his or her sole expense in the original

packing material. PS Audio will pay return freight of its choice for original
purchasers.

b. Return Authorization Number (RA Number) is required before any product

is returned to our factory for any reason. This number must be visible on the

exterior of the shipping container for PS Audio to accept the return. Units

shipped to us without a Return Authorization Number or without a visible RA

Number on the exterior of the shipping container will be returned to the sender,

freight collect.

c. RETURNED PRODUCT MUST BE ACCOMPANIED BY A WRITTEN

DESCRIPTION OF THE DEFECT.

Remedy

PS Audio reserves the right to modify the design of any product without obligation

to purchasers of previously manufactured products and to change the prices or

specications of any product without notice or obligation to any person.

In the event the product fails to meet this Warranty and the above conditions have been

met, the purchaser’s sole remedy under this Limited Warranty shall be to return the
product to PS Audio or an authorized PS Audio repair center where the defect will be
repaired without charge for parts or labor.

4826 Sterling Drive, Boulder, CO 80301

PH: 720.406.8946 [e-mail] www.psaudio.com

©2009 PS Audio International Inc. All rights reserved.

Warranty 22

®

Warranty

Owner’s Reference PowerPack 1500 MKII

Miscellaneous

This warranty does not cover the cost of custom installation, customer instruction, setup
adjustments or signal reception problems.

This warranty does not cover cosmetic damage or any damage due to accident, misuse,

abuse, negligence or modication of, or to any part of the Product, without initial express

consent from PS Audio. This warranty does not cover damage due to improper operation
or maintenance, connection to improper voltage supply, or attempted repair by anyone
other than a facility authorized by PS Audio to service the Product.

This warranty is invalid if the factory applied serial number has been altered or removed
from the Product.

To locate the servicer or dealer nearest you, or for service assistance or resolution of a
service problem, or for product information or operation, call or email PS Audio.

ANY IMPLIED WARRANTIES RELATING TO THE ABOVE PRODUCT SHALL BE LIMITED

TO THE DURATION OF THIS WARRANTY. THE WARRANTY DOES NOT EXTEND TO ANY
INCIDENTAL OR CONSEQUENTIAL COSTS OR DAMAGES TO THE PURCHASER. Some

states do not allow limitations on how long an implied warranty lasts or an exclusion or
limitation of incidental or consequential damages, so the above limitations or exclusions may
not apply to you. This Warranty gives you specic legal rights, and you may also have other

rights that vary from state to state.

Inquiries regarding the above Limited Warranty may be sent to the following address: PS

Audio International, Inc., 4826 Sterling Drive, Boulder, Colorado 80301 ATTN: Customer
Service; Email: [e-mail]; Voice 720-406-8946; FAX: [phone].

Outside the US

PS Audio has authorized distribution in many countries of the world. In each country, the authorized
importing retailer or distributor has accepted the responsibility for warranty of products sold by that retailer
or distributor. Warranty service should normally be obtained from the importing retailer or distributor from
whom you purchased your product. In the unlikely event of service required beyond the capability of the

importer, PS Audio will fulll the conditions of the warranty. Such product must be returned at the owner’s
expense to the PS Audio factory, together with a photocopy of the bill of sale for that product, a detailed

description of the problem, and any information necessary for return shipment.

4826 Sterling Drive, Boulder, CO 80301

PH: 720.406.8946 [e-mail] www.psaudio.com

©2009 PS Audio International Inc. All rights reserved.

Warranty 23

®

Service

Owner’s Reference PowerPack 1500 MKII

If you require
service in North
America

Obtain an RA
number

Contact
information

If you are in the
United States

In the unlikely event there is a problem with your PS Audio component, please contact your
dealer, distributor, or the PS Audio corporate research center to discuss the problem before you
return the component to our facilities for repair. Products shipped to the corporate research
facilities will be refused and returned freight collect if not accompanied by a PS Audio Service
Department issued return authorization number (RA Number).

Return authorization numbers must be prominently displayed on the outside of the box and an

accompanying letter describing the problem and re-listing the RA number must be inside the

box to qualify for service.

If you are transferring your warranty, you must rst contact PS Audio or your dealer or distributor

for details.

To contact the PS Audio Service Department:

TELEPHONE [phone]
HOURS Monday-Friday, 9:00 am to 5:00 pm MST
FAX [phone]
E-MAIL [e-mail]
WEBSITE http://www.psaudio.com

If you are in the United States use the following procedure:

1. Obtain a Return Authorization Number (R/A number) and shipping address from the PS
Audio Service Department.

2. Insure and accept all liability for loss or damage to the product during shipment to the PS
Audio factory and ensure all freight (shipping) charges are prepaid.

The product may also be hand delivered to the California or Colorado facilities if arrangements
with the Service Department have been made in advance. Proof of purchase will be required for
warranty validation at the time of hand delivery.

Use original
packing

If you are outside
the US

Use the original packaging to ensure the safe transit of the product to the factory, dealer, or
distributor. PS Audio may, at its discretion, return a product in new packaging and bill the owner

for such packaging if the product received by PS Audio was boxed in nonstandard packaging or

if the original packaging was so damaged to the point it was unusable. If PS Audio determines

that new packaging is required, the owner will be notied before the product is returned.

To purchase additional packaging, please contact your authorized PS Audio dealer, distributor, or
the PS Audio Service Department for assistance.

If you are outside the United States and require service you must contact your country’s dealer
or distributor for instructions. PS Audio warranties its products (see warranty section)

4826 Sterling Drive, Boulder, CO 80301

PH: 720.406.8946 [e-mail] www.psaudio.com

©2009 PS Audio International Inc. All rights reserved.

Service 24

®

Service

Owner’s Reference PowerPack 1500 MKII

worldwide. Service for PS Audio products outside the United States is handled through your
country’s distributor or dealer.

1. Obtain a Return Authorization Number (R/A number) and shipping address from your dealer
or distributor’s Service Department.

2. Insure and accept all liability for loss or damage to the product during shipment to the dealer
or distributor’s Service Department and ensure all freight (shipping) charges are prepaid.

If you have
problems

Voltage changes

Your serial
number

Your purchase
information

If you feel your country’s dealer or distributor is either unwilling or unable to service your PS
Audio products, please contact our service department at [e-mail] or at the above
contact numbers to discuss the situation.

Voltage changes to match your country’s voltage and frequency requirements to your PS Audio
product are possible only through your dealer, your country’s authorized PS Audio distributor
or the factory. Units purchased outside your country of residence will not be changed to
the appropriate voltage unless prior arrangements have been made at the time of purchase.
Please refer any questions to your dealer or distributor or by contacting the PS Audio service
department.

Your PS Audio product serial number is:

Please ll in the dealer or distributor’s information from where you originally purchased the unit.

Date of purchase

4826 Sterling Drive, Boulder, CO 80301

PH: 720.406.8946 [e-mail] www.psaudio.com

©2009 PS Audio International Inc. All rights reserved.

Service 25

®

Troubleshooting

Owner’s Reference PowerPack 1500 MKII

6. Troubleshooting

The TROUBLESHOOTING TABLE in the next page covers most of the difculties

that you may encounter under normal working conditions. If the UPS fails to op­erate properly, please review the following steps before calling the repair center:

1. Is the UPS plugged into a proper working outlet ?

2. Is the line voltage within the rating specied?

3. Does the fuse on the rear panel need to be replaced?

Please do not open the metal cover.
There are no user serviceable parts inside.

The batteries contained in the UPS are recyclable.
The batteries contain lead and pose a hazard to the environment
and human health if not disposed of properly.

Caution: Do not open or mutilate the batteries. They contain an electrolyte

which is toxic and harmful to the skin and eyes.
A battery can present a risk of electrical shock and high short circuit current.
When replacing batteries, wrist watches and jewelry such as rings should be
removed. Use tools with insulated handles.

Note: Please note the following information when you call for service:

1. Model No. / Serial No.

2. Date of purchase

3. Full description of problem.

4826 Sterling Drive, Boulder, CO 80301

PH: 720.406.8946 [e-mail] www.psaudio.com

©2009 PS Audio International Inc. All rights reserved.

Troubleshooting 26

®

Troubleshooting

Owner’s Reference PowerPack 1500 MKII

6.1 Troubleshooting

Abnormal Situation Cause Solution

UPS can not turn and
LED not lit

UPS always at battery
mode

UPS is normal but the
computer won’t turn on.

Backup time is less than
the rating

Backup mode, the UPS
automatically turns off
after 2 minutes

AC fail, UPS automatic
turn off.

The UPS fault LED

ashes, LED6 is lit.

During AC fail, the UPS

fault LED ashes, LED 6

is lit.

• Main on switch not pushed or

pushed less than 3 seconds.

•Battery voltage is too low.

• Power cord loose.

• Input fuse blown.

• Line voltage too high or two low.

• Line frequency over range.

• Computer input power cord is

loose or not connected.

• Battery is not fully charged or

battery is dead.

• UPS is slightly overloaded.

• UPS is in green power mode

and UPS will automatically turn
off in 2 minutes.

• Battery is not fully charged or

is dead.

• UPS is overloaded and shuts

down.

• UPS is at full load • Remove the non-critical loads.

• UPS is over loaded, UPS shuts

down in 20 seconds in backup
mode.

• Press and hold the Main on switch for

more than 3 seconds.

• Recharge the battery for at least 4 hours.

• Re-plug the power cord rmly.

• Remove load and replace fuse with the

same rating.

• Check input voltage.

• Check input frequency.

• Reconnect computer input power cord.

• Recharge the battery for 6 hours and re

test the backup time. If problem remains,
call for service.

• Remove the least critical load

• Connect to load.

• Disable green power mode.

• Recharge the battery for 6 hours and re-

test the backup time. If problem re
mains, call for service

• Remove non-critical load and start the

UPS again and recharge the battery for
6 hours.

• Remove non-critical loads and start the

UPS again.

4826 Sterling Drive, Boulder, CO 80301

PH: 720.406.8946 [e-mail] www.psaudio.com

©2009 PS Audio International Inc. All rights reserved.

Troubleshooting 27

®

Troubleshooting

Owner’s Reference PowerPack 1500 MKII

Abnormal Situation Cause Solution

AC fail, the UPS fault LED

ashes, LED6 is lit.

AC is normal, the UPS

fault LED ashes, LED6

is lit.

AC boost mode, the UPS

fault LED ashes, LED6

is lit.

Site Wiring fault LED is on
communication function.

Not working
LED 1,2,4 lit.

LED 1,2 lit. UPS output circuit short. Check output circuit.

LED 1,3 lit. UPS inverter. Call for service.

LED 1,4 lit. Inverter over voltage. Call for service.

LED 1,5 lit. • UPS inverter is under

LED 1,3,5 lit. Call for service.

LED 1,2,5 lit. Charger over voltage. Call for service.

LED1,4,5 lit. Charger fault. Plug in AC power.

UPS is overloaded, UPS
shuts down in 20 sec­onds in backup mode.

UPS is overloaded. Remove the non-critical loads.

UPS is overloaded and
UPS will automatically
turn off in 2 minutes.

Site wiring problem. Call an electrician to check your wiring.

Wrong interface cable. Purchase the correct one from your distributor.

voltage.

• UPS is over heated.

Battery voltage abnormal
or the battery is dead.

Remove non-critical load and start the UPS again.

Remove the non-critical loads.

Remove the UPS to provide adequate air ow area,

or check fan of UPS.

Refer to 4.2 instructions to replace batteries.

It is suggested that the battery replacement should be conducted by an authorized
technician and with the same type and capacity of battery.

4826 Sterling Drive, Boulder, CO 80301

PH: 720.406.8946 [e-mail] www.psaudio.com

©2009 PS Audio International Inc. All rights reserved.

Troubleshooting 28

®

Troubleshooting

Owner’s Reference PowerPack 1500 MKII

Capacity 1500 VA

EMI/RFI Noise Filter Up to 60dB (@1MHz)

TEL/FAX

Surge
Suppression

Networking Surge
Suppression

Indicators Line Normal (Green), Battery Backup (amber), Boost (amber), Buck

Joules
Clamp Rating

Type

Performance
Type

Front Panel LEDs

114 Joules

395V

RJ11 (one pair), 2C

Up to 100 Base-T

RJ45 (one pair), 4C

(amber), Battery Replacement (red), Fault (red), Overload (red),

Load/Battery Capacity (Green x5 pcs)

Rear Panel LEDs

Fault Message

Audible Alarms

Safety CSA, UL1778

EMI FCC Part 15, Class B

EMS IEC 801-1, 2, 3, 4, 5/EN1, 2, 3, 4, 5

Environment 3000 Meters max Elevation 0~95% Humidity, Non-condensing 0~40 °C

Physical

North America
Europe

North America
Europe

Worldwide

Ambient Operation
Audible noise
Dimension (D*W*H)

Net Weight

120VAC

230VAC

Battery Backup (every 4 seconds), Battery Backup over 30 minutes

(Every 15 seconds), Battery Low (Every Second), Overload (twice

Red Site Wiring Fault LED (15Vac Model only)

Display by Load/Battery Capacity LED(Greenx5pcs)

per second), Fault (Continuously)

EN 60950, EN 50091-1-1

EN55022, Class B/EN 5091-2, Class B

455x420x89.6mm/17.9”x16.5”.3.5”

*Specications subject to change without prior notice

4826 Sterling Drive, Boulder, CO 80301

PH: 720.406.8946 [e-mail] www.psaudio.com

©2009 PS Audio International Inc. All rights reserved.

Troubleshooting 29

®

Specications

Owner’s Reference PowerPack 1500 MKII

7. Specications

Capacity 1500 VA

Topology Line-interactive

Input •Nominal Voltage

Output •Nominal Voltage

Battery •Type

Power Line
Surge Suppres­sion

•Voltage Range

•Frequency

•Range

•Power Factor

•Voltage Regulation

•Frequency Stability

•Wave form

•Power Factor

•Distortion

•Overload Capacity

•Transfer Time

•DC Voltage

•Backup

•Recharge Time

•External Battery

Connector

•Users Replacement

•Joules

•Max Peak Current

•Clamping Rating

•Response Time

•115V/230 Vac

•+/-25% (+/-20 or +/-30% Configurable)

•50/60Hz +/-5%

•>0.95 (full load condition)

•11 5Vac/230 Vac (100, 1 10, 120, 127V ac/208, 220, 230, 240 Vac Congurative)

•+10~15% (Line Mode typical), +3% (Battery back up mode)

•50/60Hz +/-0.5%

•True Sine Wave

•0.625 lagging to 1

• <5% (Linear Load)

•110%~140% for 20 sec. (Back up mode)

•>104% for 10 cycles (Back up mode)

•<4mS (typical)

•Sealed, Maintenance-free Lead Acid

•24V dc

•0~25 Minutes for standard Series

•<4 Hours Recovery to 90% (typical)

•Yes

•Yes

•741 Joules

•1300A

•1300A (UL 1449 TVSS Rating)

•Normal Mode=OnS, Common Mode<1Ns

4826 Sterling Drive, Boulder, CO 80301

PH: 720.406.8946 [e-mail] www.psaudio.com

©2009 PS Audio International Inc. All rights reserved.

Specications 30