RT9200-01 Rev B Page 9
D. Troubleshooting
1. If the pump case light will not turn on. The green light on the pump case indicates power is being supplied. If the
green light is not on, check the following to ensure power is getting to the pump:
• The power supply is securely connected. There is a plug that attaches to the back of the power supply’s block.
Ensure that plug is firmly in place. Unplug and re-plug as needed.
• Ensure the plug to the GFCI outlet protector is securely attached the wall outlet and the extension cord is
securely attached to the GFCI outlet protector. Unplug and re-plug as needed.
• Ensure that the GFCI outlet protector has not been “tripped”. The GFCI outlet protector is designed to cut
power if there is potential power overload. Reset the GFCI outlet by pressing the RESET button.
• If you have already checked power is getting to the pump and the green light has still not come on, please
contact STAAR support for assistance.
2. If the pump won’t turn on. If the green light of the pump case is on but the pump circulatory flow will not turn
on, please check the following:
• Ensure the software is responding. If the pressure reading is not scrolling across the screen, the software is not
responding. Close the software by pressing the application button (there is a label attached to the front of the
tablet indicating “CLOSE APP →”) and close out the Prytime application.
Note: Every time you power on the pump, the application will automatically start. If multiple instances of the
Prytime application are running at the same time, the applications will stop responding.
• Once you have verified the Prytime application has been closed out, unplug power to the pump for
approximately 3-5 seconds and then plug the pump back in. The application will start up immediately and the
pressure readings will scroll across the screen. Press the On/Off Button and Indicator to start the pump.
• Ensure the USB cable is securely attached to the pump and the tablet. Unplug and re-plug as needed.
• You can test and use the pump without the tablet by unlatching and opening the pump case and pressing the
small black “ON” button on the circuit board located on the inside of the lid. If this turns on the pump but the
Prytime application does not start, please contact STAAR support for assistance.
3. The pressure readings are inaccurate. If the pressure reading is too high or low, ensure the sensor has been
zeroed out properly. Perform the steps outlined in the setup instruction to zero out the sensor.
Note: Every time the application is closed out and launched again, the sensor must be re-zeroed. Perform the
zeroing process as often as is needed.
• If the pressure reading jumps sporadically, or has an exceptionally high or low reading, this may be due to a bad
connection between the cable and the pump or between the transducer and the cable. Unplug and re-plug the
cable to the pump and the transducer to the cable as needed.
• Ensure the sliding bars on the software are in the desired location. The default settings are Intensity at 30% and
Offset at 65%. If the settings are greater/less than these defaults, they will change the pressure reading and
may simply need to be returned to the defaults to correct the problem.
Note: Every time the application is closed out and launched again, Intensity and Offset will return to default
settings.
• If the pump and sump are at the same level as the model, the pressures will be off and can be adjusted using the
Intensity and Offset settings. The model is designed to be approximately at table level while the pump and
sump are designed to rest on the floor.
• Verify there are no obvious signs of damage to the catheter or the arterial line port at the tip of the catheter. If
there are signs of damage, replace catheter.
• Replace pressure monitoring extension tubing as needed, available in Maintenance/Repair Kit (SIM422).
• If pressure readings remain inaccurate after attempting to resolve using the instructions already listed, please
contact STAAR support for assistance.