Proximus Forum Phone 516, Forum Phone 526, Forum Phone 536 User Manual

Forum™ 500 Forum™ 5000

Forum Phone 516 Forum Phone 526 Forum Phone 536

User Guide

Welcome to Proximus

Thank you very much for choosing this Proximus product. Our product meets the strictest requirements with regard to design and quality.

Forum Phone 516, 526, 536

This User Guide will show you how to use your Forum Phone 516, Forum Phone 526 or Forum Phone 536 and answer all your major questions. If you need further support or information, please consult your system administrator or your Proximus dealer.

Internet: www.proximus.be/pabx

Forum™ 5000 and Forum™ 500

This user guide applies to the Forum™ 5000 and Forum™ 500 product families.

● The Forum™ 500 product family comprises the Forum™ 523/524,

Forum™ 525/526 and Forum™ 550/560 communications systems.

● The Forum™ 5000 product family comprises the Forum™ 5500,

Forum™ 5004, Forum™ 5008 and Forum™ 5012 communications systems.

If individual features differ on the systems, a reference is made in this user guide.

We hope you enjoy using your Forum Phone.

Forum Phone 516/526/536 System Telephones . . . . . . . .7

Using Your Telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Safety Precautions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Installation Site. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Attaching the Pedestals and Adjusting the Inclination . . . . . . . . . . . . . . . 9

Wall Mounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Key Assignments. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Dial Keypad with ABC Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Trunk Key (Call Key 1). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Programmable Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Redial Key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

ABC Key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

MenuCard Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

C-Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Info Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

Hands-Free/Open-Listening Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

Muting Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Disconnect Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Headset Key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Enquiry Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Plus/Minus Key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

ESC Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Arrow Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

OK Key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

The Locking of Your Telephone Interface by the

System Administrator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Labelling the Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Display and MenuCards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Changing the Language. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Info Line(s) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Key Lines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

MenuCard Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Invoking MenuCards and Selecting Items from the List. . . . . . . . . . . . . . 24

Setting Windows and their Characteristics, Toggling. . . . . . . . . . . . . . . . 26

Entering/Deleting Digits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Deleting Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Entering Text. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Automatic Exit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

Key Extensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Operating the Key Extension Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Choosing a Key Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Labelling a Key on the Key Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

Using a Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

Telephoning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

In a hurry? A Brief Explanation of Important Functions . . . . . . . . . 36

Talking on the Phone: Via the Call Key or the Handset. . . . . . . . . . . . . . .36

Telephoning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Redialling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38

Receiving Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39

Who Called? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Querying/Toggling, Transferring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41

Audio: Muting, Open-Listening, Adjusting Telephone Volume. . . . . . . 44

General Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Assignment of Internal and External Call Numbers . . . . . . . . . . . . . . . . .45

Signalling on the Call Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45

Calls in the Call Waiting Queue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46

Accepting a Call During Automatic Dialling . . . . . . . . . . . . . . . . . . . . . . . . .47

Block Dialling/Automatic Dialling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47

Muting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Call-charge Display, Duration Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49

Adjusting the Volume with the Plus/Minus Key . . . . . . . . . . . . . . . . . . . . .49

Redialling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Hands-free Mode, Open-listening Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Blocked/Unblocked Call Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Telephone Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

DTMF Postdial/VF Signalling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52

Keypad Dialling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52

Least Cost Routing (LCR) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52

Transmission of Call Numbers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53

MenuCards Before and During a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54

MenuCard “Selection” in the Idle State. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55

Making External/Internal Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56

Manual or Automatic Line Seizure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Making an External Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Making an Internal Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Using Destination Keys to Make Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Call Waiting with an Internal Subscriber . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Using Routes to Make Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Busy Display for Bundles and Routes on the System Telephone. . . . . 60

Ending Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

MenuCard “Conversation” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

MenuCard “Busy” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Accepting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65

By Lifting the Handset or Pressing a Key . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Automatic Call Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Calls During a Conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

MenuCard “Call Waiting” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

MenuCard “Call” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Voicebox Queries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Enquiry, Toggling, Transfer and Conference . . . . . . . . . . . . . . . . . . . . 69

Enquiry/Toggling by means of the R-Key or Another Call Key . . . . . . 69

Transferring an Internal/External Call to an Internal Subscriber. . . . . 70

Transferring an External Call to an External Subscriber . . . . . . . . . . . . . .71

MenuCard “Subscr (Subscriber) on hold”. . . . . . . . . . . . . . . . . . . . . . . . . . . .71

Internal/External Three-Party Conference. . . . . . . . . . . . . . . . . . . . . . . . . 72

MenuCard “Conference”. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Special Calls/Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Accepting an Appointment Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Baby Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Announcements (with and without Intercom) . . . . . . . . . . . . . . . . . . . . . . 74

Answering a Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Forwarding Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Caller History. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Call Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Automatic Call Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Doorbell, Door Opener. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Entrance Intercom Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Making Calls from the Telephone Book. . . . . . . . . . . . . . . . . . . . . . . . 86

The Telephone Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

MenuCard “Phone book” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Speed-Dialling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Add Phone Numbers to Telephone Book from Lists or during a Call. 88

Hot Desking: Your Telephone Goes Wherever Your Desk Is. . . . . . . 91

Team Functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Managing Calls in a Team . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Making External/Internal Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .94

Accepting Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95

Enquiry, Toggling and Transferring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96

Programming the Call Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

MenuCard “Prog. call key” (Trunk Key) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .98

MenuCard “Prog. team key” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Direct-call Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Remote-Controlled Functions . . . . . . . . . . . . . . . . . . . . . . 101

Remote-Controlled Dialling (Call Through) . . . . . . . . . . . . . . . . . . . 101

Remote-Programmable Call Forwarding . . . . . . . . . . . . . . . . . . . . . 103

Remote-Programmable Voicebox Configuration and Query . . . . 104

Setting up an Internet Connection from Remote

(ISP Trigger Call) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Features and MenuCards . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

How to Set Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Main Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

MenuCard “Main Menu”. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

MenuCard “Calls”. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

MenuCard “Call Forwarding” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .113

MenuCard “Messages”. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .115

MenuCard “Phone Settings” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

MenuCard “Protection” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .119

MenuCard “Connections” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .121

MenuCard “Phone Book” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .126

MenuCard “Applications” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .129

MenuCard “Central Settings”. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .129

Shortcut Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

MenuCard “Info” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

MenuCard “Active Features”. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

MenuCard “Prog. call key” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

MenuCard “Prog. team key” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

Programming Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .132

Programming Call Numbers (Destinations) . . . . . . . . . . . . . . . . . . . . . . . 132

Programming Functions (Features) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

Stacking or Linking Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

Status Key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

Busy Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .139

Programming the “Call number” Busy Key on the Terminal . . . . . . . . 140

Using the Busy Key “Call Number”. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142

Using the Busy Key “Device”. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

Appendix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

Environmental Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

Tones and Ringer Signals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146

Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

Forum Phone 516/526/536 System Telephones

The Forum Phone 516, Forum Phone 526 and Forum Phone 536 are corded system telephones that you can operate on your Forum 500 / Forum 5000 communications system. The MenuCard display makes your telephone easy to operate and gives you fast access to your system’s wide range of different functions and features.

The Forum Phone 526 and the Forum Phone 536 have the same functionality. The only difference between them is the size of the display and the number of programmable keys available. The Forum Phone 516 offers the most functions of these two telephones with the following exceptions: the Forum Phone 516 has just one trunk key available (please refer to page 14) and the “Hot Desking” feature is not supported (please refer to page 91). The Forum Phone 526 and Forum Phone 536 telephones can also be expanded via additional key extensions which offer additional programmable keys (please refer to page 29).

You can activate the features and programme functions on the telephones themselves, or equally conveniently, use the Configurator of the communications system.

About this user guide

The description of the various functions of your system telephone covers (unfortunately) many pages. Not every user has the time and leisure to read the guide from start to finish before telephoning for the first time. The following chapters are mandatory reading before using your telephone:

● Safety Precautions starting on page 8: These tips are for your own safety

and help you to protect the telephone from damage!

● Installation Site starting on page 9

● Key Assignments starting on page 11 and Display and MenuCards starting

on page 21: Here is an overview of the features of your telephone.

● In a hurry? A Brief Explanation of Important Functions starting on

page 36: Read this chapter for quick telephoning access.

Take enough time to also read the rest of this user guide and familiarize yourself with the features of your telephone. You will become acquainted with

Forum Phone 516/526/536 System Telephones 7

Using Your Telephone

many new functions which you can use for the practical organisation of your communications. Use the index for fast information access of individual functions.

The glossary

Should you need further information about any system features described in this user guide, please read the “Glossary” which comes with your communications system.

You need authorisation

Most of the features mentioned in this user guide are only available to you if you have the appropriate authorisation. This will be set up by your system administrator when configuring the communications system. If you are unable to use a particular feature or have any questions, consult your system administrator.

Using Your Telephone

Safety Precautions

WARNING! Do not open the telephone or the connected accessories, as

this could lead to you touching live parts.

Note: Repairs must only be carried out by authorised Proximus service

personnel.

● Keep fluids and chemicals away from the telephone and its accessories.

● Use only the AC adapter plug included in the delivery (product code

90035810) where necessary.

● Do not use AC adapter plugs that show visible damage (e. g. cracks in the

housing).

● Connected headsets must conform with the standard DIN EN 60 950-1,

Point 6.2 (“Safety of information technology equipment including electrical business equipment”).

Please contact your customer consultant if you require further information about the connectable headsets, adapters and adapter cables.

● Make sure that no one can trip over the telephone cables.

8 Forum Phone 516/526/536 System Telephones

Using Your Telephone

Installation Site

Do not install the telephone or its accessories

● near water, moisture or in damp locations;

● near sources of heat or in direct sunlight;

● in unventilated rooms;

● near devices that generate strong magnetic fields, electrical devices, fluo-

rescent lamps, computers, radios or television sets;

● in dusty places or places subjected to vibrations, shocks or extreme

temperature fluctuations.

Place the telephones on a non-slip surface. The surface finish of your furniture may affect the telephone’s pedestals, softening them and causing them to leave undesirable marks on your furniture.

Cleaning

Simply wipe your telephone with an antistatic or slightly damp cloth. Never use a dry cloth or a cleaning agent.

Attaching the Pedestals and Adjusting the Inclination

Forum Phone 516 Forum Phone 526 / Forum Phone 536

Forum Phone 516/526/536 System Telephones 9

ABCD

Using Your Telephone

To pull the pedestals out, press them in slightly (a). To replace them, press the pedestals in slightly (a) and push them back in (b). The pedestals lock into place in the notches.

There are four positions of inclination possible on the Forum Phone 526 and on the Forum Phone 536 (see A, B, C and D), depending upon the direction in which the pedestals have been attached.

Inclination position Degree of inclination

A30° B 26,5° C23° D21°

Wall Mounting

To mount your telephone to the wall, remove the pedestals. Using a screwdriver, pry the retention pin (1) for the handset out of its receptacle, turn it upside down (2) and insert it again.

To mount your telephone to the wall, drill two holes at 119 mm distance apart. Insert 6 mm screws in the holes. Make sure their heads protrude 2.5 to 3 mm from the wall and mount the telephone onto the screws.

10 Forum Phone 516/526/536 System Telephones

Key Assignments

Some of the keys have dual functionality (depending on whether you long or short press the key). The “MenuCards” described below are windows that are displayed to enable you to set features and functions. For more details, refer to the section entitled Display and MenuCards starting on page 21.

Trunk key (Call key 1)

Programmable keys

ABC

–+

GHI

PQRS

Dial keypad

Plus/minus key C-key MenuCard key ABC key Redial key

Enquiry key Headset key Disconnect key Muting key Hands-free/open-listening key Info key

Key assignment on the Forum Phone 516

ESC key Arrow key OK key

ForumTM Phone

OKESC

DEF

ABC

MNO

JKL

WXYZ

TUV

Forum Phone 516/526/536 System Telephones 11

Key Assignments

Trunk key (Call key 1)

Programmable keys

ABC

GHI

– +

PQRS

Dial keypad

Plus/minus key C-key MenuCard key ABC key Redial key

Enquiry key Headset key Disconnect key Muting key Hands-free/open-listening key Info key

Key assignment on the Forum Phone 526

ESC key Arrow key OK key

ForumTM Phone

OKESC

DEF

ABC

MNO

JKL

WXYZ

TUV

12 Forum Phone 516/526/536 System Telephones

Key Assignments

Programmable keys

Trunk key (Call key 1)

ABC

GHI

– +

PQRS

Dial keypad

Plus/minus key C-key MenuCard key ABC key Redial key

Enquiry key Headset key Disconnect key Muting key Hands-free/open-listening key Info key

Key assignment on the Forum Phone 536

ESC key Arrow key OK key

ForumTM Phone

OKESC

DEF

ABC

MNO

JKL

WXYZ

TUV

Forum Phone 516/526/536 System Telephones 13

Key Assignments

Dial Keypad with ABC Assignment

This is for dialling call numbers or entering text. The key label does not show all the available letters and special characters. For more information, refer to the section entitled Entering Text on page 27.

Trunk Key (Call Key 1)

The trunk key of the telephone (also: call key 1) is occupied by your internal call number (main number). The key is located to the left of the display, and is labelled with your internal call number (or optionally, with a text programmed by the system administrator). Refer to the respective illustration in the chapter Key Assignments starting on page 11 to determine the position of the key on your equipment. Your internal call number is assigned to an external call number where you can be reached when being called from an external number. It is possible to assign several external call numbers to the key. If you wish to make a call, lifting the handset seizes the key (and the trunk line); you can immediately dial an internal or external number (depending on the system setting). Long pressing the key displays a MenuCard which allows you to programme the key’s settings (see the section entitled MenuCard “Prog. call key” starting on page 131).

A system setting makes it possible to have your internal number assigned to other telephones as well. Calls will then be signalled to other telephones simultaneously.

The LED of the key indicates the current status, see also the chapter Signalling on the Call Keys starting on page 45.

For the system administrator: setting the trunk keys of the system telephones

● The internal call number for a system telephone is configured in the Confi-

gurator, Tel e pho ny > P o rt s > U pn menu. The assigned internal call

number is automatically allocated to the trunk key (call key 1).

● The assignment to external call numbers takes place in the Configurator,

Telephony > Call distribution menu.

14 Forum Phone 516/526/536 System Telephones

Key Assignments

Programmable Keys

The additional keys to the left of the display are free programmable keys. The system administrator can assign other internal call numbers to these keys for you as additional trunk keys (call keys). These keys have also been assigned to external call numbers at which you can be reached from an external number. In order to make a call with a trunk key, first press the key and then dial the call number.

Note: Only call key 1 can be configured as a trunk key on the

Forum Phone 516 system phone (please refer to page 14).

The system administrator can also assign the programmable keys as call keys for team functions. Information on the use of team functions can be found in the chapter Team Functions starting on page 94.

The LEDs of the programmed keys indicate different states, see also the chapter Signalling on the Call Keys starting on page 45.

You can programme features and destination call numbers yourself directly on the programmable keys of the device that have not been set by the system administrator. See the chapters on Programming Functions (Features) starting on page 134 and Programming Call Numbers (Destinations) starting on page 132 for more information. To use a configured programmable key, do the following:

● Short key press: The programmed destination call number is dialled or the

programmed function (feature) is carried out.

● Long key press: The key can be programmed with a MenuCard.

For the system administrator: configuring the keys of a system telephone

● The keys of the system telephones can be programmed in the Configu-

rator, Telephony > Devices > System phones menu.

● In the Configurator, Telephony > Groups menu you can set up teams and

programme team functions for the system telephones of the team members. In the “Team Functions” chapter of the “Mounting and Commissioning” (Forum 523/524, Forum 525/526, Forum 550/560, Forum 5004/5008/5012) resp. “Commissioning and Maintenance” (Forum 5500) guide you will find examples and explanations of various possible team configurations.

Forum Phone 516/526/536 System Telephones 15

Key Assignments

Redial Key

Opens a list of the last-dialled numbers.

ABC Key

● Short key press: Opens the MenuCard for the telephone book. When

entering texts (please refer to page 27 also) one can switch between the alphanumeric and numeric modes.

● Long key press: Opens the list of the available display languages.

Note: You need the appropriate authorisation to operate this key on

your system telephone. Consult your system administrator if your authorisation has to be changed.

MenuCard Key

Shows MenuCards in the display.

● Short key press: A selection of features that can be used in the current

device status (e. g. during a call) is shown.

● Long key press: The MenuCard for the Main menu with all available

settings is shown.

Note: You need the appropriate authorisation to operate this key on

your system telephone. Consult your system administrator if your authorisation has to be changed.

C-Key

(Clear key) to delete input, entries and lists.

● Short key press: Input (for example the last digit of an entered call number)

or list entries in the menu (for example, an entry in the call list) will be deleted.

● Long key press: A complete entry or an entire list (for example, the call list)

will be deleted.

16 Forum Phone 516/526/536 System Telephones

Key Assignments

Info Key

Indicates incoming calls (LED flashes quickly, the bell is shown in the

display), receiving incoming messages and current telephone settings.

● Short key press: Displays a MenuCard with received messages (the LED of

the key flashes slowly).

● Long key press: Displays a MenuCard with a list of active features, which

restrict the reachability of the telephone (e. g., call protection is on). The illuminated LED of the key indicates that the reachability of the telephone is restricted or that the telephone lock is activated (see also Telephone Lock on page 51).

Note: You can accept an incoming call by pressing the info key. The

hands-free mode is switched on. If you use a headset with your system telephone, the headset is switched on (see page 118).

Hands-Free/Open-Listening Key

To make calls using the microphone and/or loudspeaker. The illuminated LED of the key indicates that hands-free telephoning is activated. The LED flashes when open-listening is activated.

Situation: By pressing the key:

You receive a call. You accept the call without picking up

the handset (hands-free mode, the LED is illuminated).

You have dialled a call number (block dialling/automatic dialling).

You have selected a call number from the telephone book.

You are making a call via the handset and want to let a second person listen in on the call.

You are making a call via the handset and wish to switch to hands-free mode.

Forum Phone 516/526/536 System Telephones 17

The call number is dialled.

The loudspeaker is switched on (open-listening mode, the LED flashes).

Keep the key depressed and replace the handset. Then release the handsfree/open-listening key. You can continue the call in hands-free mode.

Key Assignments

Muting Key

To deactivate the microphone during a call. The LED of the key is illuminated when the microphone is deactivated. The ringer of your telephone can be switched off for incoming calls over the muting key.

Disconnect Key

Pressing this key ends the current call.

Headset Key

If a headset is connected and switched on (to switch on a headset, see page 118), calls can be accepted and calls can be ended by pressing this key. The LED of the key is illuminated when a call is made via the headset.

It is also possible to enable a second person to listen in on a call over a connected headset while you are telephoning over the handset. To enable, press the headset key during the call. Listening-in over the headset is now activated, the LED on the headset key flashes.

Enquiry Key

To initiate and end an enquiry call. After you have ended an enquiry call, switch back to the call being held with this key.

Plus/Minus Key

This key offers various functions which depend on the device status:

● It adjusts the volume during open-listening/hands-free mode.

● It adjusts the volume when making a call via the handset.

● It adjusts the volume of the headphones of a headset (the volume of the

microphone can be adjusted over the 4 Phone settings MenuCard, see page 118).

● It adjusts the volume of the ringer tone during a call.

● It sets the contrast of the display when the telephone is in the idle state.

● It switches features on/off quickly.

● It changes the volume of the ringer tone and the melody in the 4Phone

settings MenuCard.

18 Forum Phone 516/526/536 System Telephones

Key Assignments

● It moves the cursor when entering call numbers or text.

Tip: If you have already used the plus/minus key to open a menu to

set the display contrast or the volume, your current setting will automatically be applied after three seconds, without your using the OK key

O to confirm.

ESC Key

● Short key press: Exits an open input window without changing its contents

● Long key press: Exits the menu.

(Escape key) navigates the menu.

and/or returns you to the menu branches.

Arrow Key

This key is used to scroll through the MenuCards and lists.

OK Key

settings.

This key is used to confirm the selected menu items, functions or

The Locking of Your Telephone Interface by the System Administrator

The system administrator can lock your telephone’s interface via a setting for your user group. All keys of your telephone no longer function aside from a few exceptions (e. g. the number keys and the call key 1).

● You can then make calls with your telephone but no system functionality

can be configured.

● If the system administrator has authorised you to do so, you can also set

the time group of the communications system (see also MenuCard “Central Settings” starting on page 129). If your user group authorisation

changes according to the time group, then it is possible that the interface lock of your telephone will be cancelled.

Please consult your system administrator if you have any questions about your authorisations.

Forum Phone 516/526/536 System Telephones 19

Key Assignments

For the system administrator: locking the keys on the system telephone

Administer authorisation of which keys are functional on the system telephone and which keys are locked over the Configurator, User manager >

User groups menu.

Labelling the Keys

Label strip

The five keys above the display on the Forum Phone 516 and on the Forum Phone 526 can be assigned with destinations or functions (features) or programmed as call keys. (The programming as call keys isn’t possible on the Forum Phone 516, see also page 15.) The programming/assignment does not appear in the display. The label strips provided are for labelling these keys. A label strip is also used for labelling keys on a key extension Forum 500 Keypad Paper FP 526/536.

Proceed as follows to label the insert:

● Press down slightly on the bottom part of the cover and slide it up to

remove it. Remove the label strip.

● Replace the printed strips.

● Insert the cover in the slot and slide it down until it snaps into place.

Printing label strips

Using the Configurator of the Web console, you can print the labels for a selected system telephone with the current key assignment (Te l e p h o n y >

Devices > System phones menu).

Key labelling on the display

The keys to the left of the display of the system telephones are also freely programmable (one key on the Forum Phone 516, three keys on the Forum Phone 526, nine keys on the Forum Phone 536). These keys are labelled with a default text that you can change during or after programming. One of these keys is pre-programmed as a trunk key (see also Trunk Key (Call Key 1 ) starting on page 14), the text on this key can also be changed. The key labelling also appears in the display on the key extension Forum 500 Keypad Display FP 536.

20 Forum Phone 516/526/536 System Telephones

Labelling a key

Display and MenuCards

g P O Z

Press the key (long key press), then …

select Modify text.

Press the OK key.

In the following MenuCard under Text: enter the text (see also the chapter Entering Text starting on page 27).

OO Press the OK key twice.

The keys can also be labelled in the Configurator of the Web console (in the Telephony > Devices > System phones menu). If the key labelling is changed

in the above mentioned manner or on the key extension, the new text will also be displayed in the Configurator. Conversely, the modified texts will overwrite the display texts on the telephone or key extension.

Information regarding the aforementioned key extensions can be found in the chapter Key Extensions starting on page 29.

Display and MenuCards

Changing the Language

Use the following procedure to set the display language:

A P O

In the Main menu you can use the 4 Phone settings MenuCard to change the language (see page 118).

Forum Phone 516/526/536 System Telephones 21

Press the ABC key (long key press).

Using the arrow key scroll to the desired setting.

Confirm the setting with the OK key.

Display and MenuCards

Info Line(s)

Peters 11:45

The Forum Phone 526’s display in idle state, here:

a Info line displaying the user’s name and the time b The user’s internal call number

The first (and on the Forum Phone 536 also the second) line of the display shows additional current information. When the telephone is idle, you can see the user’s name as assigned to the device in the Configurator of the Web console by the system administrator and the time (the Forum Phone 536 also displays the day of the week and the date). For the system telephones Forum Phone 516 / Forum Phone 526, the system administrator can adjust the setting so that the date is shown instead of the user name.

For the system administrator: configuring the display of the user name and the date

Assign the user name in the Configurator, User manager > User menu. Configure the display of the date in the info line of the Forum Phone 516 / Forum Phone 526 system telephones in the Configurator, Te l e p h o n y > Settings menu.

Incom..int..call

Operator

11:45

Mon.05.Jan.15

The Forum Phone 536’s display in call state: a Info lines

During a call, the current charge counter (if configured) and annotation texts are displayed. During an enquiry call you will see the number of the enquiry call you dialled. On the Forum Phone 536 the second info line is used to

22 Forum Phone 516/526/536 System Telephones

Display and MenuCards

display connection information also, you can, for example, view the capacity status of a call queue. If there is an entry in the phone book for the called subscriber (see also page 126), name and call number are displayed alternately in the calling state.

Key Lines

The display next to the keys is assigned to them on a line-by-line basis. Depending on the type of key, the following display texts are shown. On the Forum Phone 516 the display always shows the active line.

Note: The call and seizure states are identified by additional symbols

on the call keys. For details, refer to the section entitled Telephoning starting on page 36.

Peters 11:45

& 30

Secretary

1 2 3

Key lines on the Forum Phone 526:

1 Call key in idle state: internal call number or a user-assigned text. 2 Call key during dial and connection state: dialled call number. 3 Destination key with names programmed: programmed name.

Peters 11:45

Follow Me

Sekretary

4 5 6

Key lines on the Forum Phone 526: 4 Call key during call state: call number (if transmitted) or the name of the caller (if listed in the telephone book).

5 Feature key programmed: name of feature with status display. 6 Destination key with name programmed. If no name was programmed, the

display shows the programmed call number instead of the name.

Forum Phone 516/526/536 System Telephones 23

Display and MenuCards

MenuCard Display

Sekretary

30 Telephonschloss

1 Calls

Peters

2 Call forwarding 3 Messages 4 Phone settings 5 Protection 6 Connections 7 Phone book 0 Central settings

11:45

Mon.01.Jan.06

Main menu

MenuCard display on the Forum Phone 536

All the features of your telephone and the system are controlled via display windows like the ones on your PC. These display windows look like index cards and are called MenuCards. On the Forum Phone 516 the display shows the active line of the MenuCard.

MenuCards are displayed using different keys. Please refer to the explanations in the section entitled Key Assign ment s on page 11.

The top line of a MenuCard contains the name of the menu or that of the selected feature. The lines below it contain all the selectable features or lists of names and call numbers.

A MenuCard covers some of the key lines, but it is still possible to execute all the functions (features) assigned to the keys (e. g. accepting a call on a call key).

Invoking MenuCards and Selecting Items from the List

Use the keys described in the section entitled Key Assig nment s starting on page 11 to invoke a MenuCard (see the table entitled Invoking MenuCards via the Keypad on page 25). Note when a short or a long press of a key is required. Selecting list entries is described in the table entitled Selecting Items from MenuCard Lists on page 25.

24 Forum Phone 516/526/536 System Telephones

Display and MenuCards

Invoking MenuCards via the Keypad

Key Short Long MenuCard Page

MenuCard key

Info key

ABC key

Redial key

x Depends on the device’s status --

x Main menu 106

x Info / current messages 130

xActive features 131

x Telephone book 126

x Language setting (display) 21

xxRedialling list 50

Programmable key

x Programme the key

(destination key or feature key)

Selecting Items from MenuCard Lists

Arrow key

The arrow key is used to select items in and/or scroll through the MenuCard lists. If the list is longer than the display window, you will see an arrow at the bottom of the window indicating there are additional items. When the first entry in a menu is selected and you press the up arrow key you go to the last entry of this menu. When the last entry in a menu is selected and you press the down arrow key you go to the last entry.

132

Number keys

OK key

Escape key, short press

Forum Phone 516/526/536 System Telephones 25

In the Main menu, you can also make your selection by entering the number to the left of the feature.

Pressing this key confirms your selection or setting. Depending on the feature, it is now executed and you can exit the MenuCard, or additional setting windows are displayed.

This cancels your selection/entry without making any changes and takes you back to the next highest branch of the menu tree.

Display and MenuCards

Selecting Items from MenuCard Lists

Escape key,

This closes the MenuCard without making any changes.

long press

Setting Windows and their Characteristics, To g g l i n g

Peters 11:45

Forum Phone 526’s display

Two dots following a MenuCard item mean: After pressing the OK key sub-menu is opened in which you can select options or make entries. The settings in the sub-menu are stored after pressing the OK key

A “+” sign to the left of the name of a feature indicates that it is activated and a “-” sign that it is deactivated.

The plus/minus key the OK key moves you to the next item in the setting window.

Call div.

1 - Immediately..

2 - After delay.. 3 + busy ) 32

O a

= lets you toggle between the on/off states, while

Entering/Deleting Digits

Peters 11:45

Forum Phone 526’s display

In an input line (e. g. for a call number) you can make entries/changes straight away. The cursor indicates the position at which the input or deletion is made.

If numerical inputs are longer than the display field, the digits disappear off the display to the left.

26 Forum Phone 516/526/536 System Telephones

Baby call

Dest.: 6284722

On Off

Display and MenuCards

Using the plus/minus key = you can move the cursor and display the digits that were previously not visible. The digits on the right will then disappear from the display field. Inputs are always made to the immediate left of the cursor position. A short press of the C-key whereas a long press deletes the complete entry.

C deletes individual digits,

Deleting Lists

In displayed lists (e. g. the call list) you delete individual items from the list with a short press of the C-key entire list, but only after the query Are you sure?. Press list.

C. Long pressing the C-key C deletes the

O to delete the

Entering Text

In input lines for text, the numerical keypad automatically switches to the entry of letters. You can enter the following characters by repeatedly pressing the number keys:

Key Characters

1 2 3 4 5 6 7 8 9 0 * #

Forum Phone 516/526/536 System Telephones 27

1?!,.:;“’

ABC2ДЕАБВГЖЗ

DEF3ÈÉÊË(Euro sign)

GHI4ÌÍÎÏ

JKL5

MNO6СЦТУФХШ

PQRS7ß

TUV8ÜÙÚÛ

WXYZ9

0¬(space)@$&

*-+=~<>^%

#(){}[]/\

Display and MenuCards

● Inputs are always made to the immediate left of the cursor position.

● The input position moves automatically if you pause briefly between your

inputs or if you enter a new character.

● When entering text, the first letter will automatically be upper case, the

remaining letters automatically lower case. After you enter a space, the next letter will be upper case once again.

● While entering text, you may switch back and forth between upper and

lower case by pressing a number key for a longer time. The upper-/lowercase remains activated until the next time you press a number key longer.

● Press the ABC key A briefly to switch between the alphanumeric and

numeric modes.

● If the text passages are more than one line long, line breaks are made

automatically at the end of each line. You can move the cursor by using the plus/minus key

● A short press of the C key C deletes individual digits/characters (in front

of the cursor), whereas long pressing the key deletes the complete entry.

Automatic Exit

MenuCards close automatically under the following conditions:

● An open menu is automatically closed after 60 seconds if you do not make

any additional entries. Exception: playing back a voicebox message with a duration longer than a minute. Changes that have not been saved are lost.

● In the idle or connection state, if you receive a call and accept it by lifting

the handset or pressing a key.

● In the connection state, if you make inputs that require a new connection-

dependent MenuCard (e. g. you pressed the R-key

R to make an enquiry

call; see the section entitled Te l e p h o n i n g starting on page 36).

● If you press a key that invokes a MenuCard other than the one displayed.

All inputs that have been saved in the MenuCards remain intact when you exit the menu.

28 Forum Phone 516/526/536 System Telephones

Key Extensions

With a key extension, you can extend your system telephone Forum Phone 526 and Forum Phone 536 with additional free programmable keys. The Main menu functions and destination call numbers can be stored on these keys. In addition, the system administrator can programme call keys (trunk keys, team keys, busy keys or direct-call keys) over the configuration software of the communications system.

Up to three key extensions can be connected to system telephones: either three key extensions of the model Forum 500 Keypad Paper FP 526/53 or three key extensions of the model Forum 500 Keypad Display FP 536. A combination of these key extensions is, however, not possible.

The following equipment combinations are possible:

Key exten sion … … with the features Connectable to a

system telephone

Forum 500 Keypad Paper FP 526/536

Forum 500 Keypad Display FP 536

–36keys with LED indicator

– Labelling on label strips

–20keys with LED indicator

–3keys with LED indicator to shift levels; enables programming of 60 storage locations on each key extension

– Labelling of the keys over the display; each key is assigned to a display line

– Forum Phone 526 – Forum Phone 536

– Forum Phone 536

Forum Phone 516/526/536 System Telephones 29

Key Extensions

Level keys

Fig. left: Key extension Forum 500 Keypad Paper FP 526/536; Fig. right: Key extension Forum 500 Keypad Display FP 536

For the system administrator

In the “Mounting and Commissioning” (Forum 523/524, Forum 525/526, Forum 550/560, Forum 5004/5008/5012) resp. “Commissioning and Maintenance” (Forum 5500) guide you will find the corresponding assembly instructions in the chapter “Connecting the Key Extension”.

Operating the Key Extension Keys

The keys of the key extension are used in the same way as programmed keys, as described in this user guide (see the following sections: Programming Call

Numbers (Destinations) starting on page 132, Programming Functions (Features) starting on page 134, Programming the Call Keys starting on

page 98).

Choosing a Key Level

Keys can be programmed on three levels with a key extension Forum 500 Keypad Display FP 536. There are a total of 60 storage locations available on 20 keys.

To toggle between the levels, use the level keys illuminated LEDs next to the key indicates that the level is activated. In the

30 Forum Phone 516/526/536 System Telephones

; on the lower left. The

Using a Headset

display of the key extension, you will also see the text with which this storage location is labelled.

A key extension Forum 500 Keypad Display FP 526/536 offers only one level.

Labelling a Key on the Key Extension

Paper strips are used for labelling the key on the Forum 500 Keypad Display FP 526/536 key extension. The keys are either labelled with the default text on the Forum 500 Keypad Display FP 536 (e. g. when programming a feature key) or by entering an individual text when programming the key (see also the chapter Labelling the Keys starting on page 20).

Using a Headset

You can telephone hands-free if you use a headset. A headset connected to a system telephone can be switched on and off at the telephone (see also page 118 in the chapter entitled MenuCard “Phone Settings”). If the headset is switched on, you can accept or end a call by pressing the headset key the system telephone, which switches off the microphone and handset on the telephone. If the headset is switched off, the headset key operating function on the system telephone is not operational.

K on

Note: If a cordless DHSG headset is used, the headset key

system telephone can be operated with the Talk key on the headset.

Read the instructions for the headset in the user guide.

The headset can be used in combination with the handset and the other keys of your system telephone (e. g. hands-free/open-listening key following table gives an overview of the different operating situations. The headset must be switched on for these operations (see page 118).

Situation: Operation: Result:

You receive a call. Press the headset

key or

press the call key

Forum Phone 516/526/536 System Telephones 31

You telephone with the headset (LED of the

K is illuminated).

key

K on the

L). The

Using a Headset

Situation: Operation: Result:

You want to make a call. Press the headset

K and enter the

key

You have e nt ered a ca ll number (block dialling/ automatic dialling).

You are telephoning over the handset and want to switch to the headset.

call number or

press the call key and enter the call number

and when necessary press the hands-free/ open-listening key

Press the headset

key or

press the call key and when necessary

press the hands-free/ open-listening key

Press the headset

K, keep it pressed

key and replace the handset

The call number is dialled (LED of the

K is illuminated).

key

Hands-free/openlistening is switched on (LED of the key flashes).

The call number is dialled (LED of the

K is illuminated).

key

Hands-free/openlistening is switched on (LED of the key flashes).

You co nt inu e th e c all over the headset (LED of the key illuminated).

K is

You are telephoning in hands-free/openlistening mode (the handset is on-hook, LED of the key illuminated); you want to switch to the headset.

32 Forum Phone 516/526/536 System Telephones

L is

Press the headset

key

Hands-free/openlistening is ended (LED of the key you continue the call over the headset (LED of the key illuminated).

L is off);

K is

Situation: Operation: Result:

Using a Headset

You are telephoning over the handset and want to let a second person listen in on the call over the headset.

You are telephoning over the headset and want to let a second person listen in on the call.

Press the headset

key

Listening-in over the headset is now activated (LED of the

K flashes).

key

End listening-in:

Press the headset

K (LED of the

key

K is off).

key

H Pick up the handset The second person

listens in on the call over the handset (LED of the

K is illuminated).

key

End listening-in:

h Replace the handset

K is

or press the hands-free/ open-listening key

(LED of the key illuminated).

Open-listening is switched on, persons present can listen in on the call (LED of the

L flashes).

key

End open-listening:

Press the hands-free/ open-listening key (LED of the key off).

You are telephoning over the headset, a second person listens in on the call over the handset. You want to switch of the headset.

Forum Phone 516/526/536 System Telephones 33

Press the headset

K (long key press).

key

The headset is switched off (LED of the key K is off).

L is

Using a Headset

Situation: Operation: Result:

You are telephoning over the handset, openlistening is switched on (LED of the key flashes); you want to let another person listen in on the call over the headset.

You are telephoning over the headset, hands-free/openlistening is switched on (LED of the key flashes). You want to switch of the headset.

Press the headset

key

Press the headset

K (long key press)

key

or press the hands-free/ open-listening key (long key press).

Listening-in over the headset is now activated (LED of the

K flashes).

key

End listening-in:

Press the headset

K (LED of the

key

K is off).

key

End open-listening:

Press the hands-free/ open-listening key (LED of the key off).

The headset is switched off (LED of the key L flashes; LED of the

K is off).

key The headset is switched

off (LED of the key is off). Hands-free/ open-listening is switched on (LED of the

L is illuminated).

key

L is

You are telephoning over the headset and want to end the call.

You are telephoning over the headset, a second person listens in on the call over the handset. You want to end the call.

34 Forum Phone 516/526/536 System Telephones

Press the headset

key

Press the headset

K (short key

key press).

The connection is ended (LED of the key K is off).

The connection is ended (LED of the key off).

K is

Situation: Operation: Result:

Using a Headset

You are telephoning over the headset, hands-free/openlistening is switched on (LED of the key flashes). You want to end the call.

For the system administrator

You will find more information on connecting a headset and suitable devices in the “Mounting and Commissioning” (Forum 523/524, Forum 525/526, Forum 550/560, Forum 5004/5008/5012) resp. “Commissioning and Maintenance” (Forum 5500) guide in the chapter “Extensions and Accessories”.

Note: Connected headsets must conform with the standard DIN EN 60

950-1, Point 6.2 (“Safety of information technology equipment including electrical business equipment”). Please contact your customer consultant if you require further information about the connectable headsets, adapters and adapter cables.

Press the headset

K (short key

key press).

The connection is ended (LED of the key off; LED of the key is off).

K is

Forum Phone 516/526/536 System Telephones 35

In a hurry? A Brief Explanation of Important Functions

Telephoning

In a hurry? A Brief Explanation of Important Functions

Please read this chapter in order to familiarise yourself with important telephone functions. It will only take you a few minutes.

Talking on the Phone: Via the Call Key or the Handset

Peters 11:45

Display Forum Phone 526:

a Call key b internal call number

Your telephone has at least one call key via which you can call or may be called. On the display, this key is labelled with the internal call number under which internal callers can reach you. The internal call number is allocated to an external call number under which you may be reached by external callers. Alternatively, the call key may have a text label. The system administrator may have set this up when the system was configured.

When you receive a call or call someone yourself, you have the following options for beginning to talk:

36 Telephoning

You pick up the handset.

or You press the call key. You conduct the following telephone

call in the hands-free mode. or

In a hurry? A Brief Explanation of Important Functions

In the following explanations of this chapter, the H symbol means that you also have the option of pressing the call key handset.

Tip: You may have had more than one call key set up for you. The

You press the info key. You conduct the following telephone call in the hands-free mode.

Hands-free mode: The loudspeaker is turned on, you speak via the microphone in the handset while the handset remains placed in the telephone cradle.

If you have connected a headset to your telephone and activated it via the 4 Phone settings MenuCard (see page 117), pressing the call key will turn on headset operation. The subsequent telephone call is conducted via the headset.

g instead of picking up the

display shows each key labelled with the respective internal call number or with text. Usually you can use the telephone via each of these keys as described above. If these keys have been set up for you because you are a member of a team, you should read the chapter Managing Calls in a Team starting on page 94. It contains information on how to use the team functions set up for you on your telephone.

Te l e p h o n i n g

Do I need a code?

Depending on the system’s configuration, you may have to enter a code (manual line seizure) or not (automatic line seizure) before entering an external call number. The system administrator will inform you what this code is (the default setting upon delivery is the code digit numbers are also entered differently for automatic or manual line seizure.

Calling with manual line seizure (external with dialling code)

Calling external parties

0). Internal call

HZ Enter the external line seizure code digit (e. g. 0) and dial

external call number.

Te l e p h o n i n g 3 7

In a hurry? A Brief Explanation of Important Functions

Calling internal parties

HZ Dial the internal call number.

Calling with automatic line seizure (external without dialling code)

Calling external parties

HZ Dial the external call number.

Calling internal parties

H** Press the star key twice. Z

Note: Failure to obtain an external connection may be due to the

For the system administrator: system settings for dialling external call numbers

● External line seizure (automatic or manual) and authorisation for dialling

external numbers (ranked according to local, national or international calls) can be defined in the Configurator, menu User manager > User groups (Settings: External and Immediate External line seizure).

● Blocked call numbers are managed in the Configurator, menu

Te l ep h on y > L is ts > Bl a ck li s ts .

Dial the internal call number.

system configuration. You either do not have the authorisation to dial external numbers or the desired external number is blocked.

Redialling

The call numbers you have most recently dialled are stored in the redial list. To redial one of these call numbers, you have the following options:

Redialling the last call number

W H

38 Telephoning

Press the redial key.

Pick up the handset.

In a hurry? A Brief Explanation of Important Functions

Redial a particular call number in the redial list

W P H

If a call number of the redial list is saved in the phone book and there are other call numbers (mobile call number, private number) saved in this phone book entry, use redial as follows:

W P H

P H

Press the redial key.

Use the arrow key to select the number.

Pick up the handset.

Press the redial key.

Select an entry with the arrow key.

Pick up the handset to call the office call number of this subscriber.

or: Press OK key. The additional call numbers of this subscriber

are displayed in a MenuCard. Select M: (mobile call number) or P: (private call number).

Pick up the handset to call the call number selected.

Note: If you initially called a person with suppressed call number

(CLIR, also see the explanation in paragraph “CLIR” feature on page 54), your call number will also be suppressed when you call this person again from the redial list.

Receiving Calls

When you receive a call, the LED next to the call key flashes. The symbol appears in the display. The number of the person calling is shown (if the number is transmitted). If the telephone book of the Forum 500 / Forum 5000 has an entry for this call number, the name of the caller will be shown instead of their number.

Te l e p h o n i n g 3 9

In a hurry? A Brief Explanation of Important Functions

Accepting a call

HG Pick up the handset, conduct call.

If you are already telephoning and receive another call

G g Press the call key.

The first caller will be placed on hold. You may now speak with the second caller.

To terminate the second call:

T g G

Press the disconnect key.

Press the call key where the first call is being held.

Now you may speak with the first caller again.

Who Called?

The calls you receive are saved in the call list. Depending on your system configuration, external calls, internal calls, calls on busy, door calls or all calls are saved on this list. This list also shows you whether you have missed calls while you were away. You can query the call list and call the caller back.

Missed calls

The LED of the info key

i P O P

Press the info key.

Use the arrow key to select the 3Missed calls menu entry.

Press the OK key.

Select the entry in the call list with the arrow key.

i is flashing. To return a call:

40 Telephoning

Pick up the handset.

In a hurry? A Brief Explanation of Important Functions

Calling a caller back

To call a caller on the call list:

M O O O

Press the MenuCard key (long press).

Press the OK key (1Calls is selected).

Press the OK key (1Call lists is selected).

Press the OK key (1Missed calls is selected).

or:

PO Use the arrow key to select 2 Accepted calls and press the

OK key.

P H

For the system administrator: system settings for the call list

The Configurator, User manager > User groups menu is where you define which calls are stored in the call list (settings: manage external call list, manage internal call list, manage busy call list and manage door call list). You can have calls where the call number was not transferred (e. g. because the caller suppressed the number) not included in the call list in the menu Telephony > Settings (Call list: no entry if phone number missing setting).

Select the entry using the arrow key.

Pick up the handset.

Querying/Toggling, Transferring

Querying and toggling

During one call you may make another call: e. g. to obtain information:

To initiate a query

GR Press the R-key. Z

Te l e p h o n i n g 4 1

Dial the internal or external call number. The first caller is placed on hold and you now may speak with the second caller.

In a hurry? A Brief Explanation of Important Functions

You may switch back and forth between calls, speaking alternatively with both callers. To alternate between callers (to toggle):

R G Press the R-key (repeat to toggle).

To end query

Press the disconnect key.

RG Press the R-key.

Now you may speak with the first caller again.

Transferring a call to an internal subscriber

You may transfer a call to another internal subscriber with or without advance notice. To do this, you begin by initiating a query connection:

GR Press the R-key. The subscriber you were talking to before is

put on hold.

Dial the internal call number.

If the internal subscriber answers:

Gh Inform them that you are transferring a call and replace the

handset in the telephone cradle If the internal subscriber does not answer or is busy:

Replace the handset in the telephone cradle.

or: Press the MenuCard key (short press).

P O

42 Telephoning

Using the arrow key, select the Transfer menu entry.

Press the OK key.

The internal subscriber will be called. If he/she answers, he/ she will be able to speak with the caller on hold. If he/she does not answer, you will automatically be called back after a certain length of time.

In a hurry? A Brief Explanation of Important Functions

Transferring a call to an external subscriber (transfer call)

You may also transfer calls to an external subscriber. The system administrator must provide you with the corresponding authorisation to do this, otherwise you will not be able to transfer calls in this way.

GR Press the R-key. The subscriber you were talking to before is

put on hold.

Z M P O

Note: When you call an external party and then transfer this person to

For the system administrator: system settings for transferring calls

● You can define the length of time after which a user trying to transfer a call

is called back in the Configurator, menu Telephony > Extended > Timer (setting: Timeout on calling).

● External call transfer authorisation is set in the Configurator, menu User

manager > User groups (setting: External to external).

Dial the external call number.

Press the MenuCard key (short press).

Using the arrow key, select the Transfer menu entry.

Press the OK key.

another external party, you will bear the costs for the call between the two external callers. You have no way of influencing how long the transferred call will last. The connection is established via the Forum 500 / Forum 5000 and occupies two call channels.

Te l e p h o n i n g 4 3

In a hurry? A Brief Explanation of Important Functions

Audio: Muting, Open-Listening, Adjusting Te lephone Vo l u m e

Muting

While using the phone, you may switch off the microphone if you wish. The person you are speaking with will not be able to hear you:

Enabling others to listen in

Press the muting key. Press it once again to switch the microphone back on.

To allow others present to hear the telephone conversation, press the hands-free/open-listening key.

By switching on the loudspeaker, you may continue your call in hands-free mode.

Lh Keeping the hands-free/open-listening key depressed,

replace the handset in the telephone cradle. Then release the hands-free/open-listening key.

Adjusting volume

G= To adjust volume during a call, use the plus/minus key:

● for handset volume

● or – if you’re using a headset – for headset volume

● or – if you have the loudspeaker switched on – for loud-

speaker volume.

This setting applies to the current call. To adjust volume permanently, please refer to the chapter MenuCard “Phone Settings” starting on page 117.

44 Telephoning

General Functions

Assignment of Internal and External Call Numbers

Your telephone’s internal number is assigned when the system administrator configures the Forum 500 / Forum 5000 communications system. The call number is linked to the call key receive calls on this key. You can have several internal call numbers on different call keys on your system telephone. The external call number(s) at which you can be reached is (are) assigned to the call key(s) (with the internal number).

g of your telephone, which means you

External telephone numbers

4701 1678

4701 1234

4701 1345

4701 1456

Example of the assignment of internal and external call numbers

The above example shows that the system’s external call numbers are first stored in the Forum 500 / Forum 5000. The telephones can be reached selectively by means of call distribution of the numbers to the internal numbers (call keys). As you see, telephone 1 and telephone 2 both ring when a call is made to the number 4701 1234. At the same time, telephone 1 can also be reached on the number 4701 1678.

Call distribution scheme

Communications system

Internal telephone numbers on the call keys

Telephone 1

Telephone 2

Telephone 3

Signalling on the Call Keys

“Call key” is the general term for all keys of your telephone which you use to make calls and are called. These are feature keys (please refer to page 14 and page 15 also) or call keys with team functions (team keys or direct call keys, please refer to the chapter Managing Calls in a Team starting on page 94).

The LEDs and symbols on the call keys indicate the following states:

Te l e p h o n i n g 4 5

General Functions

First call LED flashes rapidly

bell is displayed

Further call LED flashes rapidly

bell is displayed

Key seized LED on

arrow is displayed

Call held LED flashes slowly

arrow is displayed

Team member’s key is seized LED on

handset and team key text are

displayed

Calls in the Call Waiting Queue

The system administrator can configure and activate a call waiting queue especially for your telephone in the Forum 500 / Forum 5000 system. While you are making a call, new calls can be queued. These callers first hear an announcement (if the system administrator has preset an announcement) and then the ring tone. The number of calls permitted in the call waiting queue is set by the system administrator during system configuration, 5 calls for example. When this number is reached, further callers hear the busy tone. The calls in the queue are put through in order of priority (baby calls, door calls, VIP calls, other internal and external calls), irrespective of the order in which they came in.

Calls that have been in the queue for too long are removed, and the callers then hear the busy tone. The period of time until an external call is released is set by the network operator. In most European countries this is usually three minutes.

Your telephone can have a call waiting queue even if it belongs to a subscriber group, where it simultaneously affects call forwarding.

If several call numbers are configured for your telephone (e. g. on trunk or team keys), separate call waiting queues are used for each number.

On the Forum Phone 536 incoming calls are signalled by means of a short tone (default setting); they are also indicated on the display. The system administrator can switch off the notification tone for a new call in the web

46 Telephoning

General Functions

configurator with the Beep for calls in call queue option (menu: Te l e p h o n y > Devices > System phones).

If there are calls in the queue, the level indicator appears at the beginning of the second line of the Forum Phone 536 display. If several call numbers with call waiting queues are configured for your telephone, the total number of entries appears.

For the system administrator

The “Call Queue” chapter in the “Mounting and Commissioning” (Forum 523, Forum 525/526, Forum 550/560, Forum 5004/5008/5012) resp. “Commissioning and Maintenance” (Forum 5500) guide explains how to configure call waiting queues and set up a enquiry station using this function.

Accepting a Call During Automatic Dialling

Sample situation: You have entered a call number or selected a call number (in the call list, the re-dial list or the phone book). The call number is not yet dialled and you receive a call at that moment. When you pick up the handset the following operations are possible:

● The call number you entered is dialled.

● You acce pt t he ca ll.

The Prefer incoming connections option determines which of these operations is carried out. The system administrator configures this option in the web configurator, in the Telephony > Settings menu.

Block Dialling/Automatic Dialling

If you activate the menu item 5 En-bloc dialling in the MenuCard 4Phone settings, you can enter all call numbers (and correct or add digits to them, if

necessary) without lifting the handset (see MenuCard “Phone Settings” starting on page 117). The number is displayed in the info line. Entries from the redial list, the call list and the telephone book that are to be dialled

O also appear in the info line first. The number you have selected is

using not dialled until you lift the handset or press the hands-free/open-listening

key

If block dialling is switched off, the telephone switches to open-listening mode as soon as you enter a call number and dial it.

Te l e p h o n i n g 4 7

General Functions

Note: An initiated automatic dialling is automatically terminated after

60 seconds if no further entries are made.

Block dialling and headset operation

It is useful to activate the “block dialling” feature when using a headset (if you have activated this via the MenuCard 4 Phone settings, see page 118). The call number entered will only be dialled once you have pressed the headset

key

Once block dialling has been activated and the headset switched on, the phone immediately switches over to headset operation and the call number is dialled when you enter a number on the phone.

Information about block dialling and CTI applications

If you use CTI applications, you should switch off the “block dialling” function on your system telephone. This applies for all CTI applications, except for the application Forum CTI.

Automatic dialling for a different terminal

You can use your system telephone for dialout for a different terminal (e.g. a DECT headset). To do so, save a destination call number on your system telephone (via the MenuCard 6 Connections, the menu entry 2Dial> 0 Remote dialling, please refer to page 123 also). The saved call number will be dialled automatically when you press the headset key within 30 seconds. After 30 seconds, the dialout will be deactivated automatically.

This feature can be used for all devices for which the system administrator has configured a device ID. This means that you can also save a dialout for another user who, e. g. also has a system telephone.

For the system administrator

Device IDs are set up in the Configurator, Telephony > Extended > Device ID menu. Authorisation for this feature is assigned in the User manager > User

groups menu with the Dial for other phone setting.

Muting

Pressing the muting key S deactivates the microphone during a call, and the person at the other end of the line can no longer hear you. Press the key again to switch the microphone back on.

48 Telephoning

General Functions

Call-charge Display, Duration Display

If your network operator transmits call-charge information, and if you have dialled an external number yourself, you will see the current amount of the charge in the info line during or at the end of a call. The menu item 6Charge settings in the 4 Phone settings MenuCard lets you deactivate this or switch to the duration display (see also MenuCard “Phone Settings” starting on page 117).

Adjusting the Volume with the Plus/Minus Key

Use the plus/minus key = to adjust

● the volume of the loudspeaker in hands-free/open-listening mode,

● the volume of the handset during a call via the handset

● or the volume of the headphone during a call via a headset.

When the telephone is in its idle state again, it reverts to the default menu setting. You can change the default setting using the 1Volume menu item in the 4Phone settings MenuCard (see also MenuCard “Phone Settings” starting on page 117).

When you receive a call, you can use the plus/minus key to adjust ringing tone volume. This setting is stored immediately (even without pressing

O key) and will be active for all future calls.

the

Te l e p h o n i n g 4 9

General Functions

Redialling

Pressing the redial key W displays a MenuCard containing the last numbers dialled (with the most recent entry at the top). If a call number is also stored in your system’s telephone book, you will see the name as well.

Dialling a call number

PH Select the entry (phone number or name) and lift the

handset. The call number will now be dialled automatically.

OP Alternative: If you do not pick up the handset and then press

the OK key, you can execute the following functions:

● Dial: Press the OK key or pick up the handset. The phone

number will be dialled.

● If there are other call numbers saved to the entry

selected, these are offered for selection (M: = mobile call number) or P: = private call number).

● Phone book: You can add the entry to a telephone book

(1 New entry) or to an existing entry (2Add). Please see:

Add Phone Numbers to Telephone Book from Lists or during a Call starting on page 88.

● Info: You can obtain information on the called subscriber

(e. g. his or her phone number if his or her name is displayed in the redial list). You can see when you last dialled this number and how often you have tried to reach the subscriber. If there are multiple trunk keys configured on your telephone, the trunk key with which the call was made is indicated.

Notes

● If your internal call number (e. g. “30”) is configured on more than one

terminal, you can view and edit the redial list for the call number 30 on each of these terminals. If, for instance, you delete the redial list on one terminal, it will be deleted on all others as well.

● If you initially called a person with suppressed call number (CLIR, also see

the explanation in paragraph “CLIR” feature on page 54), your call number will also be suppressed when you call this person again from the redial list.

50 Telephoning

General Functions

Hands-free Mode, Open-listening Mode

In hands-free mode, the handset stays on the hook. You hear the caller over the loudspeaker and speak through the microphone of the handset (although it is on the hook). Open-listening involves both, hearing the caller via handset as well as over the loudspeaker, so that other people present can listen in.

Calling via the handset

To switch open-listening on/off, press the hands-free/open-listening

L. To switch to hands-free mode, long press the hands-free/open-

key listening key and replace the handset. Then release the hands-free/openlistening key.

Initiating a hands-free call

Instead of lifting the handset, press the hands-free key/open-listening End the call by pressing the hands-free/open-listening key again.

Blocked/Unblocked Call Numbers

Your telephone can be blocked from dialling all or selected external numbers. Emergency numbers can be entered in a special list, irrespective of your trunk line access rights, and so always be dialled. Consult your system administrator for details.

For the system administrator Blocked and unblocked call numbers are managed in the Configurator, menu Te l ep h on y > L is ts .

Te lephone Lo c k

If you wish to permit another person to temporarily use your telephone, you can activate the telephone lock via the 5 Protection > 3 Telephone lock menu entry (see page 120). Independent of the system configuration, when the telephone lock is activated, the functionality range is restricted on the telephone, incl. possibly restricted dialling rights.

When the telephone lock is activated, the LED of the info key illuminated while the info key is without function then. To deactivate the telephone lock, press the MenuCard key thereafter.

Te l e p h o n i n g 5 1

M and enter your user PIN

i is

General Functions

DTMF Postdial/VF Signalling

Depending on the system’s configuration, your telephone is automatically set to VF (voice frequency) signalling in the connection state. You can use this, for example, to query an answering machine or a voice mailbox. Consult your system administrator if you have questions concerning this function.

Keypad Dialling

A number of European network operators need the keypad protocol to set features. Depending on your system configuration your telephone could be set to keypad dialling during the connection state. If this is not the case, you must switch your telephone over to the keypad protocol – before dialling –

and enter the code digits specified by the network operator. These are transmitted directly to the exchange and evaluated there. You usually get an announcement as an acknowledgement. Consult your system administrator if you have questions concerning this function.

Switching to keypad dialling

Note: In the call state, keypad dialling is automatically active. Once the

For the system administrator Authorisation for keypad dialling is set in the Configurator, menu User manager > User groups (setting: Keypad dialling).

This switches your telephone over to the keypad protocol. You can now enter the code digits for the appropriate keypad.

called subscriber answers the call, which could be an external answering machine for example, you can execute the required functions by pressing the number keys.

Least Cost Routing (LCR)

Whenever you make an external call, your system automatically uses LCR to set up a connection to a network operator that has been selected by the system administrator. If you do not wish to use this preferred connection and want to select a network operator yourself for each call (i.e. on a call-by-call basis), then before making the call, select the LCR off entry from the menu described in the section entitled MenuCard “Selection” in the Idle State.

52 Telephoning

General Functions

This is only necessary if LCR has been configured for you in the Forum 500 / Forum 5000. Consult your system administrator about this.

Note: Baby call and external call forwarding are not automatically

switched via preferred connections. In this case, if the network operator you wish to use is not the default operator, you can key in the appropriate operator’s code digits before entering the call number.

Transmission of Call Numbers

With ISDN there are different features which allow or prevent the transmission of (external) call numbers between subscribers.

“CLIP” feature

“CLIP” is an abbreviation for “Calling Line Identification Presentation”. The caller’s call number (if transmitted) is displayed by means of the corresponding call key. If this number is also stored in your telephone book, the caller’s name is displayed.

“CLIP no screening” feature

Using “CLIP no screening” outgoing connections instead of sending the real call number of the caller, send another call number. Thus, instead of being shown your number, the subscriber you have called is shown, for example, a service call number. The feature “CLIP no screening” must be enabled by the network provider and activated in the system configuration by the system administrator. When you receive an external call where the caller indicates a different number than the one actually being transmitted, your display will show a “?” next to the call number. If the indicated call number is saved as a phone book entry, as usual, the name will be shown along with a question mark.

Note: Display of the question mark “?” is the system default. The

system administrator can switch off this default setting in the web configurator with the Mark unchecked phone number

with ? option (Telephony > Settings menu).

“CNIP” feature

“CNIP” is an abbreviation for “Calling Name ^Identification Presentation”. In addition to the call number, the name configured by the caller is also transmitted and displayed on the corresponding call key. If the caller’s number

Te l e p h o n i n g 5 3

General Functions

is listed in the Forum 500 / Forum 5000 telephone book, this local entry is displayed in preference.

“CLIR” feature

“CLIR” is an abbreviation for “Calling Line Identification Restriction”. Before dialling a call number, you can decide from case to case if you wish to prevent your call number from being displayed to the called subscriber. To do this, select Suppress number from one of the MenuCards described in the next section. If this feature is not provided, your call number will always or never be displayed, depending on the system setting. Consult your system administrator for more information.

MenuCards Before and During a Call

Example

HMP

The state-dependent MenuCards are illustrated at the end of each of the following sections.

Note: As a rule, the features are only available to you if they can

When your telephone is in the idle or the connection state, a short press of the MenuCard key provides you with statedependent MenuCards displaying frequently used features you can activate.

Another telephone in your pick-up group rings and you want to answer the call. Lift the handset, press the MenuCard key, select Pick-up and confirm this with the OK key.

Alternatively, let us assume the line you call is busy and you want the person with this number to call you back. When you hear the busy signal, press the MenuCard key and confirm Callback with the OK key.

actually be executed.

54 Telephoning

General Functions

MenuCard “Selection” in the Idle State

Briefly press the MenuCard key (this also works if you have already lifted

the handset), then select the following from the Selection MenuCard …

Unpark call: Consecutively unparks one or more connections which you have previously parked, for instance to make enquiries or forward calls (see MenuCard “Conversation” starting on page 61). Select the parked call desired from the list offered. Confirm with the key

Pick-up: Accepts a call for another telephone in your pick-up group.

Pick-up select…: Accepts a call for any other telephone. To do this, enter the

call number of the other telephone. If the other telephone is already in the call state (e. g. an answering machine is in announcement mode), you pick up the call. The subscriber for whom you picked up the call must belong to a user group for which “Call removal” authorisation is activated, otherwise you will not be able to use the “Pick-up selective” function.

Note: If the called subscriber is a member of a user group for which

pick-up protection is active, “Pick-up” and “Pick-up selective” are not possible.

Take: You accept a current call from a different terminal at your telephone and continue your call on your telephone. The prerequisite is that your telephone and the other terminal have the same internal call number. You can also programme the function “Take” to a feature key (see also Programming Functions (Features) starting on page 134).

Announcement…: After entering the call number, you can initiate an announcement to another system telephone, or on a group of system telephones.

Intercom: After entering the device ID, you can initiate an announcement to a single system terminal. The microphone is activated on the terminal called

and the person you are calling can immediately answer your announcement. The “intercom” function cannot be used for announcements to a group of terminals.

Charges: For each trunk key, you can view the charges for the last call as well as the total charges.

Door opener: This activates the door opener.

Te l e p h o n i n g 5 5

Making External/Internal Calls

Notes: Note a call number and a name or dial a noted call number.

Suppress number: For the following (external or internal) call, your call

number will not be shown to the subscriber. This menu item is dependent on the system settings.

Transmit number: For the following call, your call number will be presented to the called subscriber. This menu item is dependent on the system settings.

LCR off: This switches off the LCR function.

VIP call: Your next internal call is made as a VIP call.

Main menu: This opens the Main menu; see the section entitled Main Menu

starting on page 106. You can also open this menu by long pressing the MenuCard key.

Making External/Internal Calls

Manual or Automatic Line Seizure

If your telephone is set to manual line seizure, all trunk keys on your telephone first seize an internal line, and you can dial an internal number straight away. When making external calls, you must first press the line seizure code digit (presetting:

0).

Note: This also applies to all enquiry calls and call forwarding to

external destinations, but not to call forwarding “MSN”.

Your system administrator configures this code digit for all subscribers on the Forum 500 / Forum 5000 system and will tell you what value is currently valid.

If your telephone is set to automatic line seizure, all trunk keys on your telephone seize an external line, and you can dial external numbers straight away. In order to reach internal subscribers, press the star key twice before dialling the internal number.

For the system administrator

● The code digit is defined in the Configurator, menu Telephony > Trunks >

Route (Setting for the External trunk route).

56 Telephoning

Making External/Internal Calls

● Immediate external line seizure is set in the user group by means of the

Immediate external line seizure authorisation (in the Configurator, menu User manager > User groups).

Making an External Call

With automatic line seizure

With manual line seizure

Lift the handset (your call key is seized).

and/or Press the particular call key (hands-free mode).

and/or Press the headset key (headset operation requires that the

headset is switched on, see page 118). Dial the external call number.

Lift the handset (your call key is seized).

and/or Press the particular call key (hands-free mode).

and/or Press the headset key (headset operation requires that the

headset is switched on, see page 118).

Te l e p h o n i n g 5 7

Dial the line seizure code digit (presetting: 0) and then the external call number.

Making External/Internal Calls

Making an Internal Call

With automatic line seizure

Lift the handset (your call key is seized).

and/or Press the particular call key (hands-free mode).

and/or Press the headset key (headset operation requires that the

headset is switched on, see page 118).

** Press the star key twice.

With manual line seizure

Dial the internal call number.

Lift the handset (your call key is seized).

and/or Press the particular call key (hands-free mode).

and/or Press the headset key (headset operation requires that the

headset is switched on, see page 118).

58 Telephoning

Dial the internal call number.

Making External/Internal Calls

Using Destination Keys to Make Calls

H / g / L / K

Behaviour of the destination key in call state

Programming the destination key determines what function the destination key has while you are making a call. The following functions are possible:

● After pressing the key, a enquiry call is established with the stored call

number. The enquiry key must not be pressed beforehand. This function is programmed with the setting Action during

conversation > Consultation.

● After pressing the key, the numerical sequence stored for the key in

question is transmitted as DTMF tones. This function is programmed with the setting Action during

conversation > DTMF.

You can save call numbers to programmable keys. To dial, simply press the destination key.

Then you pick up the handset or press the desired call key, hands-free/open-listening key or headset key. Your call key is seized.

Call Waiting with an Internal Subscriber

When you call an internal subscriber whose number is busy, your call will appear on their display and signalled with the call waiting tone (exception: hunt groups to a busy comfort hunt group are not signalled with a call waiting tone). You hear the ringing tone yourself. The system administrator can determine that a special ringing tone is used for call-waiting calls. Based on this special ringing tone, you can decide whether you wish to end the connection or not.

If the subscriber called has activated call-waiting protection (see page 120) you will hear the busy signal. You can penetrate a subscriber’s call-waiting protection via a VIP call (see page 64).

Te l e p h o n i n g 5 9

Making External/Internal Calls

Using Routes to Make Calls

HZ Enter the routing code and dial the call number.

For enquiry calls:

GRZ Enter the routing code and dial the call number.

The Forum 500 / Forum 5000 sets up calls to the desired subscribers either automatically or via specific routes. Your system administrator configures these routes in the Forum 500 / Forum 5000 and specifies how each route is seized. To manually seize a specific route for a call, you dial the routing code before dialling the (internal or external) call number. Making calls via specific routes enables you to contact subscribers in the branches of a large company network, for example. You can also use a manually-entered routing code to record your call-charge data for private and business external calls separately.

The default route “External line” is always present and cannot be deleted. Automatic line seizure uses the Forum 500 / Forum 5000 line seizure code digit for the default route.

For information on the current routes and their codes, please contact your system administrator.

Busy Display for Bundles and Routes on the System Telephone

The system telephones can display whether all lines (trunks) of a bundle or a route are busy.

To do this, you must programme a feature key (function key) for the system telephone in the Configurator (in the Telephony > Devices > System phones menu, function “Bundle state” or “Route state”). This function cannot be programmed on the system telephone itself. Contact your system administrator if necessary so that this feature key can be configured for you.

The name of the bundle or route and the number of busy channels appear in the display. This display is constantly refreshed.

If the “Route state” function is programmed and you press this programmed key briefly, the routing code will be dialled accordingly (e. g. “0”).

60 Telephoning

Making External/Internal Calls

If all lines in the bundle or the route are busy, the LED on the programmed feature key is illuminated.

Ending Calls

To e nd a ca ll

h T L

If the person you are speaking to ends the call while you are in hands-free mode, the busy tone for your telephone is switched off after a few seconds and you can be reached again. This also applies if you were connected to the other subscriber via your headset. The period of time after which the busy tone is switched off is configured by the system administrator. All other calls will be ended after 20 seconds if the handset is off the hook.

Replace the handset or

press the disconnect key.

In hands-free mode, by pressing the hands-free/ open-listening key.

During headset operation, by pressing the headset key.

MenuCard “Conversation”

Briefly press the MenuCard key, then select the following from the

Conversation MenuCard …

Phone Book: You can add the other party’s phone number to a telephone

book as a new entry (1 New entry) or you can add it to an existing entry (2Add). Please see: Add Phone Numbers to Telephone Book from Lists or during a Call starting on page 88.

Booking Number: You can use a booking number to record the call data of connections to external subscribers and save it in the Forum 500 / Forum 5000 for further analysis. Booking numbers are useful, for example, for calculating costs per client (fees and times) in an office. Select the menu item. Under No. enter the booking number (8 digits maximum) and confirm your entry with the entitled Hints on booking numbers starting on page 63.

Te l e p h o n i n g 6 1

O key. For further details please refer to the section

Making External/Internal Calls

Park call: Users can “park” one or more callers to make other calls or put down the handset and engage in other activities. (This is fundamentally different from the “Hold Connection” function; with this function the connection to the caller is terminated when the called subscriber puts down the handset). Parked calls are recorded in a list on the system terminal. The system offers the next available parking spot (0-9, * or #). Users can accept the calls from the list in whichever order they wish, enabling them to “unpark” specific calls as required. Until his call is “unparked”, the caller will hear music on hold, provided music on hold has been configured. If the user does not “unpark” the caller after a certain amount of time, he will receive an automatic recall if the handset has been replaced (the display shows information on the recall). This automatically “unparks” the caller. If, however, the user is still making another call and has not hung up, the caller will hear the busy tone and will be “unparked”. Authorisation for parking connections and the period of time after which there is a recall is defined by the administrator during the configuration of the system.

Pick-up*: Accepts a call for another telephone in your pick-up group. Your first call is put on hold. (*: Not possible if there are already two active calls.)

Note: If a called subscriber is a member of a user group for which pick-

up protection is active, then you cannot pick up calls to that subscriber’s number.

Pick-up select…*: You accept a call for any other telephone. To do this, enter the number of that telephone. If the other terminal is already in the call state (e. g. an answering machine is in announcement mode), you pick up the call. The subscriber for whom you picked up the call must belong to a user group for which “Call removal” authorisation is activated, otherwise “Pick-up selective” is not possible. (*: Not possible if there are already two active calls.)

Note: If a called subscriber is a member of a user group for which pick-

up protection is active, then you cannot selectively pick up calls to that subscriber’s number.

Take: You accept a current call from a different terminal at your telephone and continue your call on your telephone. The prerequisite is that your telephone and the other terminal have the same internal call number. Your first call is put on hold. You can also programme the function “Take” to a

62 Telephoning

Making External/Internal Calls

feature key (see also Programming Functions (Features) starting on page 134).

Hold: The subscriber is put on hold. If you are member of a team, this call may be picked up by another member of your team (see also the section Holding and transferring calls with a feature key starting on page 97).

Door opener: This activates the door opener.

Notes: You can note a call number during a call. Under Dest., enter the

number and a Text, if required, and Save the number. Later, you can then call the number with Dial.

Call recording: You start a call recording session. You will only see this menu entry if the system administrator has enabled the function “Call recording” for you (also see chapter Call Recording starting on page 80).

Intercept: The call numbers of “malicious callers” can be saved in your network operator’s exchange (if this service is enabled). The function is also possible if the caller has already hung up!

Hints on booking numbers

● Entering a booking number during a call is possible only if the system

administrator has activated this function for your user group. Only then will the Booking number menu item be displayed.

● For external connections established by you it is important how the route

that you are using for the connection has been configured by the system administrator. Among other things, the system administrator specifies whether a booking number is entered through the system terminal menu (and therefore during a call). He can, however, also specify that booking numbers must be entered with a code procedure. In that case the booking number must be entered before the call is initiated and the connection is made. It is entered after the routing code and before the actual destination number. In this case it is not possible to enter the booking number during the call.

● You can also programme the function “Enter booking number” to a feature

key (see also Programming Functions (Features) starting on page 134). Via this feature key you can then enter the booking number during the conversion. To programme, select the 6 Connections > 2 Dial > 9 Booking number entry from the Main menu. You can define a booking number that will be saved to the feature key. If you do not define a booking number,

Te l e p h o n i n g 6 3

Making External/Internal Calls

then you can – after pressing the feature key – enter “any” booking number. Ask your system administrator how long a booking number can be (this depends on the system configuration) and which booking numbers already exist, if any.

● Calls made with booking numbers can be analysed with the Forum 500 /

Forum 5000’s Forum Count web application.

MenuCard “Busy”

Briefly press the MenuCard key, then select the following from the Busy

MenuCard …

Callback: You leave your callback request with a busy internal subscriber (not possible for hunt group numbers).

Pick-up select…*: You accept a call for any other telephone. To do this, enter the number of that telephone. If the other telephone is already in the call state (e. g. an answering machine is in announcement mode), you pick up the call. The subscriber for whom you picked up the call must belong to a user group for which “Call removal” authorisation is activated, otherwise “Pick-up selective” is not possible. (*: Not possible if there are already two active calls.)

Note: If a called subscriber is a member of a user group for which pick-

up protection is active, then you cannot selectively pick up calls to this subscriber’s number.

VIP call*: Your call is acoustically signalled to called internal busy subscribers, even if they have activated their call waiting protection, call protection or call forwarding (only possible on system terminals). (*: Not possible if there are already two active calls.)

64 Telephoning

Accepting Calls

By Lifting the Handset or Pressing a Key

Normal call

Accepting Calls

Lifting the handset always accepts the caller who has been waiting the longest (note the bell symbol in the display, see also page 45).

VIP call

Calls of this type from authorised subscribers are signalled to you even if you have activated your call waiting protection, call protection or call forwarding. You hear the ringing tone:

Lift the handset.

or Press the info key (hands-free mode).

or Press the call key to which the call is being signalled (hands-

free mode).

Lift the handset.

or Press the info key (hands-free mode).

Call for a virtual number (Tele Secretary)

In the Forum 500 / Forum 5000, numbers can be configured to which no telephone and no subscriber are assigned (virtual numbers). The system administrator can forward a virtual number to another internal number, the number of your telephone for example.

Te l e p h o n i n g 6 5

Press the appropriate call key (hands-free mode).

Accepting Calls

A forwarded call is signalled on the corresponding call key of your telephone. For informational purposes the virtual number to which the call was originally made is shown. The system administrator can also assign the virtual number a name. If this has been done, the name is shown on the display of your telephone.

External calls with unknown call number

When you receive an external call where the caller indicates a different number than the one actually being transmitted (CLIP no screening), your display will show a “?” next to the call number. If the indicated call number is saved as a phone book entry, as usual, the name will be shown along with a question mark. Note: Display of the “?” can be deactivated by the system administrator.

Lift the handset.

or Press the info key (hands-free mode).

or Press the call key to which the call is being signalled (hands-

free mode).

Automatic Call Connection

In certain operational modes (e.g. in hands-free operation or when making calls with a headset), it can be useful to be able to accept subsequent calls automatically. On your system telephone, you set the delay and the call type (internal/external) after which calls are automatically connected in the 5Auto call Answer. sub-menu of the 1Calls menu.

66 Telephoning

Calls During a Conversation

On the same call key

Accepting Calls

T g G

On a different call key

T g

You are speaking on the telephone, hear the call waiting tone and see the call on your display.

Press the call key assigned to the line on which you are speaking. This puts your first call on hold and connects you to the new caller.

Press the disconnect key to end the current call.

Press the call key again.

You are now reconnected to the subscriber you put on hold.

You are conducting a call, hear a notification tone (default) and see the call on the display.

Press the flashing call key. This puts your first call on hold and connects you to the new caller.

Press the disconnect key to end the current call.

Then press the call key of the held subscriber. (The LED of the call key flashes and the arrow symbol is displayed.)

Note: The system administrator can switch off the notification tone for

Te l e p h o n i n g 6 7

You are now reconnected to the first subscriber.

a call on another call key in the web configurator with the Beep

for calls in call queue option (menu: Te le ph o ny > D e vi ce s > System phones).

Accepting Calls

VIP call

You hear the call waiting tone. During a call, press the call key that signals the call.

MenuCard “Call Waiting”

You hear the call waiting tone. Briefly press the MenuCard key, then

select the following from the Call Waiting MenuCard …

Accept: You accept the waiting call. The person you were talking to before is put on hold.

Reject: The caller hears a busy tone.

Deflect: You do not accept the waiting call, but deflect it to another subscriber

after entering this subscriber’s call number as the destination (Dest.). You can only use the “Deflect call” function if your user group is authorised to forward calls to internal and/or external destinations.

MenuCard “Call”

Briefly press the MenuCard key, then select the following from the Call

MenuCard …

Reject call: You reject the call. The caller hears a busy signal.

Deflect call: You do not accept the call yourself, but deflect it to another

subscriber after entering this subscriber’s call number as the destination (Dest.). You can only use the “Deflect call” function if your user group is authorised to forward calls to internal and/ or external destinations.

Door opener: This activates the door opener.

Voi ce box Q ue rie s

There are various ways of listening to the messages in your voicebox:

● via Forum Voicemail (from a telephone whose number is not assigned to

your voicebox)

● by calling the voicebox directly (from a telephone whose number is

assigned to your voicebox)

68 Telephoning

Enquiry, Toggling, Transfer and Conference

● by means of the additional menu 9Applications in the Main menu (see the

section entitled MenuCard “Applications” on page 129).

Note: For detailed information on the operation of Forum Voicemail,

please refer to the user guide of the add-on component “Forum Voicemail”.

Enquiry, Toggling, Transfer and Conference

Enquiry/Toggling by means of the R-Key or Another Call Key

R Z

During a call, press the R-key (display in the info line) and:

Dial the internal or external call number (for manuallyseized trunk calls with the line seizure code digit, e. g. see page 56).

or: Press another call key to place an enquiry call with a team

member. The original call is put on hold while you are consulting with the third person.

To toggle (i.e. switch backwards and forwards between the two calls), press the key of the held subscriber (the LED of this call key flashes and the arrow symbol is displayed).

h / T End enquiry/toggling by replacing the handset or pressing

the disconnect key.

g / R Then press the key of the call on hold. G

You are now reconnected to the caller who was on hold.

Te l e p h o n i n g 6 9

Enquiry, Toggling, Transfer and Conference

Transferring an Internal/External Call to an Internal Subscriber

You have dialled an internal enquiry call (see the section entitled Enquiry/ Toggling by means of the R-Key or Another Call Key on page 69).

Gh When the subscriber answers, inform them of the call

transfer and hang up.

If the called internal subscriber answers, they are connected to the waiting call. If this call is not accepted within a certain period of time (by default 45 seconds), you are called back and, after lifting your handset or pressing the call key, are reconnected to the original subscriber and the display shows information on the recall.

The period of time after which a recall is made can be changed on the Forum 500 / Forum 5000 by your system administrator. Ask your administrator what the current time is.

While a call is being transferred to another internal subscriber, the caller hears music on hold. The setting Music on hold upon transfer on calling in the Configurator of the Web console specifies whether callers continue to hear music on hold on recall, or whether they hear the ring tone again.

Use the following procedure to disconnect an enquiry connection (e. g. when

the subscriber called is busy):

If the other subscriber does not answer or is busy, replace the handset, the other subscriber is called.

Press the disconnect key and then press

R / g the enquiry key or the call key on which the subscriber with

whom you originally spoke is waiting.

70 Telephoning

Enquiry, Toggling, Transfer and Conference

Transferring an External Call to an External Subscriber

An external call can only be transferred to an external subscriber by means of the MenuCard Subscr on hold.

M P O

Note: When you call an external number and then transfer this person

To d o th is , briefly press the MenuCard key.

Select the Transfer menu item.

Confirm with the OK key.

to another external party, you will bear the costs for the call between these two external callers. You have no way of influencing how long the transferred call will last. The connection is established via the Forum 500 / Forum 5000 and occupies two call channels.

MenuCard “Subscr (Subscriber) on hold”

You are making an internal or external enquiry call …

M Briefly press the MenuCard key, then select the following from the

Subscr on hold MenuCard …

Transfer: You connect the subscriber on hold to the subscriber with whom

you are currently speaking.

Conference: This initiates a three-party conference.

Toggle: This function enables you to switch between the subscriber with

whom you are currently speaking, and the one with whom you last spoke.

Park call: You can “park” one or more calls and make other phone calls in the meantime (see MenuCard “Conversation” starting on page 61). The system offers the next available parking spot (0-9, * or #). Confirm with the

key

Door opener: This activates the door opener.

Te l e p h o n i n g 7 1

Enquiry, Toggling, Transfer and Conference

Internal/External Three-Party Conference

You have dialled an internal or external enquiry call (see the section entitled Enquiry/Toggling by means of the R-Key or Another Call Key starting on page 69).

If the subscriber answers, inform them of the conference and

select the Conference menu item from the MenuCard Subscr on hold. The conference is started.

h / T End the conference by hanging up or pressing the disconnect

key.

Note: Interconnecting the two conference subscribers or removing one

of them from the conference is only possible using the appropriate menu item in the MenuCard. 3-party conference connections are not available.

If you wish to speak to one of the conference subscribers separately again or remove one of them,

Press this subscriber’s call key. You are now speaking with this subscriber, while the other subscriber is on hold. Now you can toggle again.

End your conversation with this subscriber by pressing the disconnect key and

Then press the call key of the subscriber on hold.

MenuCard “Conference”

Briefly press the MenuCard key, then select the following from the

Conference MenuCard …

Disconnect: 34565483: This removes an external subscriber from the

conference.

Disconnect: 1234: This removes an internal subscriber from the conference.

72 Telephoning

Special Calls/Functions

Transfer: This removes you from the conference, while the two other subscribers remain connected.

End conference: This ends the conference.

Toggle: This breaks up the conference and you can now switch between the

subscribers.

Door opener: This activates the door opener.

Special Calls/Functions

Accepting an Appointment Call

You can save appointments with the menu item 3 Appointments in the MenuCard 3 Messages.

At the appropriate time, the appointment message appears on the display and your telephone rings for one minute with the ringer volume steadily increasing. Press the OK key

O again to acknowledge the display signal. If you lift the handset

Press during an appointment call, a special tone indicates that the ringer signal was an appointment call.

O once to switch the ringer signal off.

You can also end the appointment call with the handset. Elapsed and active appointment calls are displayed in the Info MenuCard.

e key or by lifting the

Baby Call

You can save an internal or external call number in the menu item 4Baby call of the MenuCard 5Protection. If the menu item has been activated, this programmed call number is dialled when a specified period has expired (default setting is five seconds after you have lifted the handset). If you begin dialling a call number within the specified period, the baby call is cancelled. The baby call can also be triggered by pressing the hands-free/open-listening

L, a call key g or the headset key K (requirement: the headset has

key to be turned on, see page 118).

Your system administrator configures the baby call period from 0 to 20 seconds for all subscribers on the Forum 500 / Forum 5000. Ask your administrator what the current value is.

Te l e p h o n i n g 7 3

Special Calls/Functions

Announcements (with and without Intercom)

Announcements can only be made to system terminals. For you to be able to use this function, the system administrator must set up the corresponding authorisation for you. Announcements can be set up on single or multiple system terminals. The “Announcement” function is available in two versions.

● Announcement with intercom: the microphone of the terminal called is

switched on and the person you are calling can immediately answer your announcement (hands-free mode). An announcement with intercom can only be conducted to a single system terminal (not a group of terminals).

● Announcement without intercom: The called subscriber hears a special

information tone followed by your announcement. In order to answer your announcement, the subscriber has to take the call just like a normal call (please refer to the section Responding to an announcement on page 75 also). If you make an announcement to a group of system telephones (e. g. to a hunt group number on which calls are signalled simultaneously), all subscribers called hear the announcement at the same time. You hear a signal tone via your telephone when the (announcement) connection has been made to all called subscribers. If one of these subscribers replies to the announcement (by accepting the call), the announcement call to the other system terminals is terminated.

If a subscriber being called has activated announcement protection or intercom protection, announcements to that subscriber’s call number will not be carried out.

Making an announcement without intercom

74 Telep hon ing

Briefly press the MenuCard key and

select Announcement.

Under Dest.: you enter the call number (of a single terminal or of a group of terminals).

Make your announcement.

Making an announcement with intercom

Special Calls/Functions

M P Z

Responding to an announcement

If you receive an announcement yourself, you will hear a special information tone.

For an announcement without intercom

Briefly press the MenuCard key and

select Intercom.

Under Device-ID: you enter the device-ID of the terminal. Your system administrator can provide you with the device ID.

Make your announcement.

That function requires that your user group has to have “Announcement accept” authorisation granted by your system administrator.

H / L To respond, lift the handset or press the hands-free/open-

listening key. or:

Press the headset key (requirement for headset operation: headset must be activated, see page 118).

or:

M P

For an announcement with intercom

Te l e p h o n i n g 7 5

Briefly press the MenuCard key.

Select Accept in the MenuCard Announcement.

Your telephone switches to the hands-free mode when it receives the announcement. You can speak with the caller immediately.

Special Calls/Functions

Note: When you have activated announcement protection (see

page 119) and/or intercom protection (see page 121) on your system telephone, announcements to your call number will not be carried out.

Rejecting an announcement

In the MenuCard Announcement, select Reject if you want to reject the announcement call. The subscriber making the announcement then hears the busy tone.

or:

T / g You can also reject the announcement by pressing the

disconnect key or a feature key on which you have programmed the Reject function.

or:

L / K You can also reject an announcement call with

Announcement with intercom by pressing the hands-free/ open-listening key or – if you are using a headset – press the headset key (requirement for headset operation: headset must be activated, see page 118).

Answering a Callback

A callback request is carried out when the other subscriber is free again.

When you hear the signal on your telephone, lift the handset. The other subscriber will be called.

Forwarding Calls

Type s o f fo r w a rd i n g

You can forward internal or external calls intended for yourself to another internal call number or, provided that you have the necessary user group authorisation, to another external call number. Calls can be forwarded either immediately, after a specified period of time (delay) or if the line is busy. You can configure more than one call forwarding mode at the same time

76 Telephoning

Special Calls/Functions

(Immediately, After delay or Busy). You can, for example, configure call forwarding Immediately for external calls to one call number, and call forwarding After delay for internal calls to a different call number. During configuration, the system administrator defines an interval in seconds for After delay call forwarding. You can replace this default with your own individual value when programming After delay call forwarding. If more than one forwarding mode has been activated, Immediately is given priority.

Call forwarding to a voicebox

If Forum Voicemail, the integrated voicemail system, is installed in the communications system, you can also forward your calls to a voicebox configured for you.

Call forwarding instances set up by the system administrator

● Selective Call Forwarding: The system administrator can programme call

forwarding where the call number of the caller is analysed (“SCF: Selective Call Forwarding”).

● Call filter: The system administrator can use call filters to establish call

forwarding settings that apply to callers with specific call numbers or callers with suppressed numbers.

Potentially this could be the reason why specific calls do not reach you. If you have any questions concerning this functionality, please consult your system administrator.

Least Cost Routing

Least Cost Routing (LCR) can be evaluated with call forwarding to external numbers, provided your system administrator has configured LCR and its application in the Forum 500 / Forum 5000 correspondingly. Ask your administrator for the configuration applicable to you.

Hunt group call numbers

During system configuration, the system administrator can configure call forwarding destinations for standard and comfort hunt group call numbers. These destinations are called if all members of a standard or comfort hunt group are busy or if (for a standard hunt group of type Linear, Cycli cal or Statistical) the call is not picked up by any group members within a certain period of time. You cannot view or change this call forwarding on your device.

In addition, the system administrator can determine whether you can forward incoming standard hunt group calls or not. If the system administrator does

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Special Calls/Functions

not permit call forwarding for your standard hunt group call number, any call forwarding that you have programmed on your device is not carried out upon a hunt group call.

For more information on the topic of standard and comfort hunt groups, please contact your system administrator.

Call forwarding chains

The system administrator can configure the system so multiple call forwarding instances can be linked one to another to form a chain. A simple example: user A forwards to user B, who then forwards to user C. A call for user A is then directly signalled to user C. A setting in your user group regulates which call number appears on your device when a call which has been forwarded multiple times is signalled on your device: you will see either the call number of the last user who programmed the last call forwarding in the chain, or the call number of the first user in the chain. The number displayed is also saved to the caller list for missed calls.

The system prevents call forwarding chains from forming a loop, e. g. when the call forwarding destination refers back to the call forwarding source. When the system detects a call forwarding loop, no further call forwarding is carried out. This can mean that – despite call forwarding being programmed – calls are nonetheless signalled on your device.

A loop is also detected during call deflection. If you receive a call via a call forwarding chain and wish to deflect it to a destination call number which is already in the call forwarding chain, a negative acknowledgement tone is heard and the call signalling on your device will continue.

Contact your system administrator if call forwarding is not functioning as expected on your device. The system administrator is able to analyse call forwarding chains and eliminate any possible conflicts.

Caller History

Function description

The caller history is a list in which the call numbers of external callers and their internal contacts are saved. If you are called by one of these external call numbers, you can use the caller history to see who the caller was connected to on their last call. You can also re-connect the caller to an internal contact

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Special Calls/Functions

that they have already spoken to in a previous call. This function may be useful for switchboards, for example. Each entry in the caller history consists of the following information:

● Date and time of the connection

● Call number of the external caller (CLIP)

● Call number of the internal subscriber with whom the caller has spoken If

the caller is transferred several times, only the call number of their last internal contact is stored.

All external calls that have been accepted by users of the communications system are stored in the caller history. If the communications system is used by several companies at the same time, you only have access to the list entries relevant to your company, and not those of other companies.

Prerequisites

In order for you to be able to use the caller history function, the system administrator needs to make sure the following prerequisites are met:

● A Caller history function key must be programmed on your telephone (in

the Configurator, menu Telephony > Devices > System phones).

● The Caller history authorisation must be activated for your user group (in

the Configurator, menu User manager > User groups).

Operating the function

In idle mode, the function key is labelled with the text that was entered when the key was programmed (e.g. Caller history).

When you receive an external call, the communications system checks whether there is an existing entry in the caller history for the external call number in question. If an entry already exists, the function key will display which internal subscriber the caller was (last) connected to during their last call.

Immediately transferring callers

The call is signalled on your telephone (call status). The LED for the key flashes.

If you press the function key, the caller is transferred directly to the (last) internal subscriber that they spoke to on their last call. The call is not picked up on your system.

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Special Calls/Functions

Connecting callers to a previous contact

Further information

For further information about the caller history or if you have questions about your authorisation, contact the system administrator.

You have picked up the call (call state). The LED for the key illuminates.

If you press the function key, the list of calls for this caller is opened (max. 10 list entries). Details of which internal subscriber the caller (last) spoke to in the relevant telephone call is displayed for each call.

Select the relevant entry and press the OK key. The caller is connected to the relevant internal subscriber.

Call Recording

You can record internal and external calls, e. g. for logging purposes.

Features of this function

● The “Record calls” functions is only available on the Forum 5004/5008/

5012 and Forum 5500 communications systems.

● Three-party conferences cannot be recorded.

● Messages that are stored in your voicebox cannot be recorded either.

● Recorded calls are stored in your voicebox, together with your voicebox

messages. The total capacity for all recordings and messages (of all users) is 24 hours in a Forum 5500 communications system, and 6 or 24 hours (with an additional memory module installed) in a Forum 5004/5008/ 5012 communications system.

● The recordings are stored in a separate list. You can display this list from

the main menu (see also the chapter MenuCard “Calls” starting on page 108). In addition, you can view and edit the recordings list through the web application Forum CTI.

Prerequisites

In order for you to be able to record calls, the system administrator needs to make sure the following prerequisites are met.

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Special Calls/Functions

● He has to set up a voicebox for you (i.e. for the call number of your

terminal) (in the Configurator, menu Applications > Forum Voicemail > Voice Boxes ).

● The authorisation Call record has to be activated for your user group (in

the Configurator, menu User manager > User groups).

Important privacy note

For privacy protection reasons it may be required to announce the start of a call recording session with a beep. The administrator hast to activate the authorisation Call record with beep for your user group (in the Configurator, menu User manager > User groups).

Operating the function on a system telephone

The “Call recording” function can be operated on the system telephone by means of a programmed function key or via the status-dependent MenuCard Conversation.

● For programming the function key, select the 6 Connections entry on the

Main menu MenuCard: 4 Call > 0 Call recording off. For more infor-

mation, please refer to the Programming Functions (Features) starting on page 134 chapter.

● See the MenuCard “Conversation” starting on page 61 chapter, for more

information on status-dependent menus.

Starting and stopping call recording (with a programmed function key)

You are in a telephone call.

Start recording

End recording

Te l e p h o n i n g 8 1

Press the function key. When the recording is session is started, the LED of the key lights up. The LED is on during the entire recording session.

If the communications system is configured accordingly, it produces a beep when the recording session starts.

Press the function key again. The LED is switched off.

Special Calls/Functions

Starting and stopping recording (via the “Conversation” MenuCard )

You are in a telephone call.

Start recording

Briefly press the MenuCard key. The Conversation MenuCard is displayed.

PO Select Call recording, press OK.

If the communications system is configured accordingly, it produces a beep when the recording session starts.

End recording

Press the function key again. The Conversation MenuCard is displayed.

PO Select Call recording, press OK.

Notes

● Call recording automatically ends if:

– the caller who started the recording session establishes an enquiry connection,

– the recording memory is full or – the connection is terminated.

● A call can only be recorded by one of the two callers. If one of the callers

has started recording the call, the other caller cannot simultaneously record the call himself.

● If a call cannot be recorded, the communications system produces a

negative acknowledgement tone.

● If a call could not be recorded, the communications system will send you a

short message. Refer to the MenuCard “Info” starting on page 130 chapter for more information on reading short messages.

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Special Calls/Functions

Automatic Call Recording

Depending on the system configuration, the communications system can automatically record and save your calls with external subscribers.

Features of this function

● The “automatic call recording” function is only available with the Forum

5004/5008/5012 and Forum 5500 communications systems.

● Only calls with external parties are recorded. This applies to both incoming

and outgoing calls that are made directly to you or made by you, as well as calls that are forwarded to you.

● In principle, only the parts of a connection in which two subscribers are

talking to one another are recorded. In any situation where there is a connection but you are not talking to the external party (e.g. in the event of an enquiry call or if you have started a 3-party conference), recording is automatically stopped for this call segment. Recording restarts as soon as you speak with the external party again (e.g. once you have finished the enquiry call).

● The communications system saves each recorded call segment in an audio

file. Access to these audio files is reserved for the system administrator.

● As soon as the connection to the external party is terminated, call

recording is ended.

Note on data protection

You must inform the external party that the call is being automatically recorded.

Operating the function on a system telephone

The system administrator can configure a function key for automatic call recording on your system telephone. The LED of this function key lights up when the current call is being recorded.

If you have the relevant authorisation, you can cancel the recording by pressing the function key (LED is switched off). If you cancel the recording, the entire recording of the call segment in which you participated is discarded.

The LED switches off automatically if recording is not currently possible (e.g. because the required recording memory is full). In this case, inform the system administrator.

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Special Calls/Functions

Further information

For further information about automatic call recording or if you have questions about your authorisation, contact the system administrator.

Doorbell, Door Opener

A doorbell is signalled to your call key and appears in the display. If the call number of the door has its own phone book entry, or the system administrator assigned a name when the doorbell was configured, the name of the doorbell is displayed.

Opening the door while the handset is on hook

Opening the door during a call

Lift the handset.

Press the MenuCard key.

To open the door, select the Door opener menu item in the MenuCard displayed.

If the doorbell signal is triggered during a call, you will hear the call waiting tone.

Press the call key to which the door call is being signalled. This puts your first call on hold and connects you to the visitor at the door.

Press the MenuCard key.

To open the door, select the Door opener menu item in the MenuCard displayed.

Press the call key again.

You are now reconnected to the subscriber you put on hold.

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Entrance Intercom Calls

Calling the entrance intercom

If an analogue entrance intercom (e. g. of the “Doorphone” type) or a SIP entrance intercom is connected to your system, you can use this procedure to speak with a visitor.

H*102

In an enquiry call:

GR*102

The code procedure for calling the door intercom is determined by the system administrator. Possible codes are:

*102 to *109.

Contact your system administrator regarding the valid code procedure.

Alternative: You can also call the door intercom by selecting the

6 Connections > 8 Door call entry from the Main menu (see page 126).

Signal when the handset Is on hook

H Lift the handset.

● If your system is connected to an entrance intercom, you can speak to your

visitor.

● Otherwise you will hear a special door tone when you lift the handset.

Signal during a call

G If the doorbell signal is triggered during a call, you hear a call waiting tone.

Proceed as described in the chapter Doorbell, Door Opener, section Opening the door during a call starting on page 84.

Door call forwarding

You can forward calls signalled from the doorbell to another (internal or external) call number, a so-called “pharmacy line”. This is done through the

2Call forwarding menu (see the section entitled MenuCard “Call Forwarding” starting on page 113).

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Making Calls from the Telephone Book

Call duration

All door calls are automatically terminated after a specific period has expired. This ensures that forwarded door calls do not unintentionally lead to continuous calls (e. g. to a mailbox).

Your system administrator can configure the period in the Forum 500 / Forum 5000 from 30 to 300 seconds. Ask him what the current time value is.

Making Calls from the Telephone Book

The Telephone Book

Approximately 2,000 entries (Forum 523/524, Forum 550/560, Forum 525/526) or 4,000 entries (Forum 5004/5008/5012, Forum 5500) can be saved in your communications system’s telephone book.

This number includes the centrally administered telephone book, the personal entries of all subscribers, and, provided you are using the multi-company version of the Forum 500 / Forum 5000, the entries in the companies’ telephone books.

How many entries you can save in your personal telephone book is determined by your system administrator when configuring the Forum 500 / Forum 5000. The personal entries are automatically sorted into the comprehensive register, but can only be viewed on your telephone. (However, the system administrator or a person with the relevant authorisation can delete your telephone book completely.)

For instructions on managing the telephone book, refer to the section entitled MenuCard “Phone Book” starting on page 126.

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Making Calls from the Telephone Book

MenuCard “Phone book”

The entries in the phone books of the communication system can be saved within the system itself or in an external address directory (LDAP server, configured by the system administrator). A combination of these storage locations is also possible. The storage locations of phone book entries do affect phone book searching (see following description).

Search mode if the entries are stored in phone books of the communications systems: Briefly press the ABC key. You see the Name: input field in the upper line of the display.

If you now press the book entries saved on the communications system is displayed. The list is sorted alphabetically and you can page to the desired entry.

O key, the complete list of phone

ZO Search mode if the entries are stored on an LDAP server:

Enter the first few letters of the desired entry and press the

O key.

The list of phone book entries located is displayed. All suitable search results are listed, no matter where they are saved.

P H

OP O

Use the arrow key to scroll through the list.

When you pick up the handset, the entry will be dialled. If the entry has multiple numbers, the preferred number will be dialled.

If an entry has multiple call numbers, you may also directly select one of them. Press the OK key and select Office, Mobile or Private. Confirm your selection with the OK key and Dial (or pick up the handset). Select Info to display the call numbers of the entry.

Speed-Dialling

All central telephone book entries can also be selected by two-digit or threedigit speed-dialling numbers once they have been configured. The two-digit speed-dialling numbers are in the range 00…99, the three-digit are in the range 000…999. Ask your system administrator how many digits are valid.

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Making Calls from the Telephone Book

Selecting a speed-dialling destination

H*7Z(SD no.)

alternatively:

H*7*Z(SD no.) #

Note: If you have the telephone book open, instead of keying in the

name, you can also press the star key dialling destination to find the name entry.

* and enter the speed-

Add Phone Numbers to Telephone Book from Lists or during a Call

You can add phone numbers saved in your call list or your redial list to a telephone book (see MenuCard “Calls” starting on page 108 and Redialling starting on page 50). You can also add the other party’s phone number to the telephone book during the call (see MenuCard “Conversation” starting on page 61).

Select the Phone Book menu item.

● 1 New entry: You can add the phone number to a telephone book.

● 2Add: You can add the phone number to an existing telephone book entry.

Add phone number as new telephone book entry

PO Select 1New Entry and press the OK key.

PO Personal, Central, Company: You can add the entry to your

personal telephone book. If your system administrator has given you (or the user group you are part of) the relevant authorisation, you can also edit the central telephone book and your company’s telephone book. Select the desired telephone book and press the OK key.

PO Office, Mobile, Private: Define the kind of phone number

the list entry should be saved as. Confirm your selection with the OK key.

ZO Enter Name and First Name. Confirm each entry with the

OK key.

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Making Calls from the Telephone Book

You can add to the telephone book entry by entering further phone numbers.

PO If you add the entry to the central telephone book, you can

assign a speed-dialling number. Select Abbrev. no. and press the OK key. The system will offer a speed-dialling number. You can accept this number or enter another one which is not in use.

PO If the newly entered phone number is to be dialled

automatically whenever you call the subscriber (by using the telephone book) you can save this number as a default number. To do this, select the list item Default and press the OK key.

PO You can define whether or not your own call number is

automatically transmitted if you call this call number. Select Transmit number and confirm with the OK key.

PO Select in the Transmit number MenuCard which kind of call

number the list entry is to be saved as (Office, Mobile, Private) and confirm with the OK key.

PO Select one of the following options and confirm the selection

with the OK key:

● Default: You can decide before calling this call number

whether or not your call number is to be transmitted or not (refer to the MenuCard “Selection” in the Idle State starting on page 55 chapter also).

● yes: Your call number is always displayed.

● no: Your call number is always suppressed.

PO To save the telephone book entry, select the Save menu item

and press the OK key.

Add phone number to a telephone book entry

PO Select 2Add and press the OK key.

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Making Calls from the Telephone Book

PO Personal, Central, Company: You can add the entry to your

personal telephone book. If your system administrator has authorised you (or the user group you are part of) accordingly, you can also edit the central telephone book and your company’s telephone book. Select the desired telephone book and press the OK key.

PO In the relevant telephone book, select the entry you would

like to add to (please also refer to the explanations under “Look up name” in the section MenuCard “Phone book” starting on page 87).

PO Office, Mobile, Private: Define the kind of phone number

the list entry should be saved as. Confirm your selection with the OK key.

ZO Add more information to the entry as described in Add

phone number as new telephone book entry on page 88.

PO To save the telephone book entry, select the Save menu item

and press the OK key.

90 Telephoning

Hot Desking: Your Telephone Goes Wherever Your Desk Is

“Hot Desking” means that you log in to the telephone at your desk and your call number and your telephone settings are available to you on that phone. This function is particularly interesting for companies whose staff travels quite a bit. When a “Hot Desking” user is working in the office, he/she simply logs in to any available telephone. This telephone will then have the corresponding properties and profile of the logged in user. When he/she makes a call from this phone, his/her name and call number are what the caller sees. And vice versa - the user can be reached via his/her usual call number.

Note: The “HotDesking” function can only be used on the

Forum Phone 526 and Forum Phone 536 system phones, but not on the Forum Phone 516.

To be able to use this function, the system administrator has to configure a user interface for you for a system telephone. This involves saving your internal call number along with a certain terminal type in the database of the communications system. When you load this user interface to a system telephone, you can programme keys, add telephone book entries, edit lists, etc. as you usually do. All these settings are always saved along with your user interface and placed in the communications system database.

Which system telephones can i use?

This function is supported on the standard system telephones Forum Phone 526 and Forum Phone 536.

The system administrator can set up multiple user interfaces for your internal call number, e. g. for a Forum Phone 526 and a Forum Phone 536, so that you have a wider selection to choose from. If you have multiple internal call numbers, the system administrator can set up user interfaces for each of these.

Which system telephone is “available”?

The “available” system telephones display Logged out in their info line. To log in to one of these telephones, please go through the following steps.

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Hot Desking: Your Telephone Goes Wherever Your Desk Is

Logging in to a system telephone

Press the MenuCard key.

The MenuCard Login will open.

ZP Under No:, enter your internal call number and under PIN:

enter your user PIN. If necessary, the system administrator will have given you a user PIN to ensure that no other user can log in to your user interface (and use or alter your telephone settings). If you have not yet received a user PIN, skip this entry with the arrow key. If multiple user interfaces are saved to your call number or if you have multiple internal call numbers, a pick-list will appear. Use the arrow key to select the desired entry.

PO Select the Login menu entry and press the OK key.

Tip: A feature key (labelled Login) enables you to easily log in to

system telephones that are logged out. Press this feature key and the MenuCard for logging in will appear.

Logging yourself or another user out

Use the following steps to log out yourself or another user (if the other user has forgotten to log out).

Long press the MenuCard key, then …

PO select MenuCard 5Protection, press the OK key.

PO Select the 0 Logout menu item, press the OK key.

Tip: Programming a feature key enables you to log yourself out at

92 Telephoning

Confirm the security prompt by pressing the OK key once more.

the press of a key (see the chapter Programming Functions (Features) starting on page 134).

Hot Desking: Your Telephone Goes Wherever Your Desk Is

What happens if someone calls me and i am not logged in to a system telephone?

When you are logged out, system telephones offer functions comparable to the “Call protection” feature. When a person calls you, he/she hears the ring tone. This call will be saved in your call list. The next time you log in to your system telephone, you can query the call list and call the person back.

Can i make a call from a system telephone that is logged out?

No, system telephones that are logged out cannot be used to make calls, with one exception: Emergency numbers can be dialled.

Logging in and out with the Forum CTI

If you use the Forum CTI programme package at your desk, you can log in to any available system telephone via this programme. You can configure the Forum CTI so that when you launch the programme you are automatically logged in to a system telephone. This programme also offers logging out of a system telephone. For more details, please refer to the online help of the

Forum CTI.

For the system administrator

● The “Hot Desking” function is activated in the menu Te l e p h o n y >

Devices > Hot Desking. This is also where you can configure user inter-

faces, i. e. assign selected internal call numbers to terminals. Users with these call numbers are then able to use this function at the telephones so defined.

● Select the telephones to which user interfaces may be loaded in the menu

Te l ep h on y > P o rt s > U pn .

● Assigning a user PIN provides log-on protection for system telephones.

This PIN is entered in the menu User manager > User.

● The call numbers that can be dialled from a logged out telephone (e. g.

emergency numbers) are managed in Special list 1 (menu Te l e p h o n y > Lists > Special lists).

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Managing Calls in a Team

Team Functions

The system administrator can form a team with two or more telephones and programme team functions for these telephones by assigning internal call numbers to the telephone’s call keys. For each programmed call key, the administrator can determine whether you can receive and make calls or whether you can only call the other members in the team.

As a member of a team, you can see on your display which of the other team members are currently busy. Team members can answer one another’s calls and transfer them. They can also substitute for one another.

For an overview of team functions and some examples of how they are used, please refer to the chapter entitled “Team Functions” in the “Mounting and Commissioning” (Forum 523, Forum 525/526, Forum 550/560, Forum 5004/5008/5012) resp. “Commissioning and Maintenance” (Forum 5500) guide.

For information on the display texts, please refer to the chapter entitled Display and MenuCards starting on page 21; for information on the call keys, refer to the chapter entitled Key As sign ments starting on page 11.

Managing Calls in a Team

In a team configuration, the operation of call keys is very similar to the operation described in the previous chapters of this user guide.

This chapter gives a brief explanation of how to operate the telephones in a team configuration and refers you to other chapters where appropriate.

Making External/Internal Calls

For information on how to operate these functions, please also refer to the chapter entitled Making External/Internal Calls starting on page 56.

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Managing Calls in a Team

Using trunk keys

H / L / K Trunk key 1 is automatically seized when you lift the

handset, press the hands-free/open-listening key or the headset key (prerequisite: the headset is switched on, see page 118). You can make internal and external calls.

Using team keys

Using direct-call keys

If you have programmed several trunk keys on your system telephone, you can seize them separately.

To call another team member, simply press their team key.

Via direct-call keys you can call team members even if they have programmed a substitute.

Accepting Calls

For information on how to use this function, please also refer to the chapter entitled Accepting Calls starting on page 65.

Using trunk keys

Calls are indicated on the appropriate trunk key by a visual signal and (if configured) acoustically as well.

You can accept the call by picking up the handset, or

g L K

Team Functions 95

pressing the trunk key, or

pressing the hands-free/open-listening key, or

pressing the headset key (prerequisite: the headset is switched on, see page 118).

Managing Calls in a Team

With the trunk keys you can set your telephone to idle either by programming call protection, call forwarding or a substitute. You can also change the call signalling mode via the trunk keys (see the section entitled MenuCard “Prog. call key” (Trunk Key) on page 98).

Using team keys

g For calls for another team member, the call number of the caller (or the

name if there is a corresponding entry in the telephone book) and the user name of the team member are shown alternately in the display. You can accept a call for another team member by pressing the appropriate team key on your telephone. You can put the accepted call through to the team member using the team key.

You can change the call signalling mode via the trunk keys (see the section entitled MenuCard “Prog. team key” starting on page 100).

Using direct-call keys

g Via direct-call keys you can only make calls to team and trunk keys

programmed with the same call number. No calls are signalled to direct-call keys.

Enquiry, Toggling and Transferring

For information on how to use these functions, please also refer to the chapter entitled Enquiry, Toggling, Transfer and Conference starting on page 69.

Within a team you can put a call on hold for enquiries or transfers. Calls on hold are indicated by the LED flashing slowly on your telephone.

While the call is on hold you can make an enquiry call to another member in the team and transfer the call.

The following is a brief description of all call keys (trunk key, team key, busy key and direct-call key).

Enquiry calls

96 Team Functions

Press the call key of the team member with whom you want to consult. The original call is put on hold.

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Managing Calls in a Team

Transferring

To toggle (i.e. switch back and forth between the two subscribers in the call), press the key of the held subscriber.

Gh Announce the call transfer to the other team member and

put the handset on the hook. The call on hold is now transferred to the other team member.

Holding and transferring calls with a feature key

Using the “Hold” function, team members can accept a call that has been parked by another team member. To use the “Hold” function, it must be programmed to an unused feature key on the team members’ telephones.

You are speaking via a call key, e. g. the trunk key with the call number 11.

gh Press the “Hold” feature key to put the call on hold. Put the

handset on the hook. On the team telephones with the call number 11

programmed on a trunk key or a team key, the LED for the programmed key flashes. The display indicates that a call for the call number 11 is put on hold (is parked).

For information on how to programme the feature keys, please refer to the chapter entitled Programming Functions (Features) starting on page 134.

Team Functions 97

Accepting Calls with a Team Key: Another team member presses the team key to which the call number 11 has been assigned.

Accepting Calls with a Trunk Key: Another team member presses the trunk key to which the call number 11 has been assigned.

Programming the Call Keys

The call keys are configured in the Configurator on the Forum 500 / Forum 5000 Web console. For system telephones, you can configure the following:

● the type of key (trunk key, team key, busy key or direct-call key),

● the call number and the text currently assigned to the key,

● the call signalling mode for this key.

You can change the pre-settings for the text and the call signalling mode on the appropriate key’s MenuCard (see the following sections: MenuCard “Prog. call key” (Trunk Key) on page 98 and MenuCard “Prog. team key” on page 100) as well as most of the settings for supported features.

If the configuration of a call key is changed in the Configurator, the telephone will load the new settings and not be operational for a few moments. For more information on the configuration, refer to the online help of the Forum 500 / Forum 5000.

MenuCard “Prog. call key” (Trunk Key)

Long press the trunk key, then select …

1Modify text: You will see the text currently assigned to the key. This text is

displayed on the display of your telephone. To change the text, press Delete the existing text with the

O and confirm this with Save. If you delete the text, only the key’s

Press call number will be displayed.

2Call diversion: You can configure one or more types of call forwarding for the trunk key (Immediately, After delay, Busy), see the section entitled MenuCard “Call Forwarding” starting on page 113. The call forwarding mode configured for a trunk key only applies to that key, not the telephone.

3 Substitution: You can forward calls for this trunk key to another member of the team. Select Substitute and choose one of the team members from the list. Press

Note: The 3Substitution menu entry is only displayed if the allocated

98 Team Functions

O. Select On/Off to switch the substitution function on or off.

call number has been configured on another team member’s trunk or team key.

C key and enter new text, if required.

Proximus Forum Phone 516, Forum Phone 526, Forum Phone 536 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Forum Phone 516 Forum Phone 526 Forum Phone 536

Contents

Forum Phone 516/526/536 System Telephones

Using Your Telephone

Safety Precautions

Installation Site

Cleaning

Attaching the Pedestals and Adjusting the Inclination

Wall Mounting

Key Assignments

Dial Keypad with ABC Assignment

Trunk Key (Call Key 1)

Programmable Keys

Redial Key

ABC Key

MenuCard Key

C-Key

Info Key

Hands-Free/Open-Listening Key

Muting Key

Disconnect Key

Headset Key

Enquiry Key

Plus/Minus Key

ESC Key

Arrow Key

OK Key

The Locking of Your Telephone Interface by the System Administrator

Labelling the Keys

Display and MenuCards

Changing the Language

Info Line(s)

Key Lines

MenuCard Display

Invoking MenuCards and Selecting Items from the List

Setting Windows and their Characteristics, To g g l i n g

Entering/Deleting Digits

Deleting Lists

Entering Text

Automatic Exit

Key Extensions

Operating the Key Extension Keys

Choosing a Key Level

Using a Headset

Labelling a Key on the Key Extension

In a hurry? A Brief Explanation of Important Functions

Telephoning

Talking on the Phone: Via the Call Key or the Handset

Te l e p h o n i n g

Redialling

Receiving Calls

Who Called?

Querying/Toggling, Transferring

Audio: Muting, Open-Listening, Adjusting Te lephone Vo l u m e

General Functions

Assignment of Internal and External Call Numbers

Signalling on the Call Keys

Calls in the Call Waiting Queue

Accepting a Call During Automatic Dialling

Block Dialling/Automatic Dialling

Muting

Call-charge Display, Duration Display

Adjusting the Volume with the Plus/Minus Key

Redialling

Hands-free Mode, Open-listening Mode

Blocked/Unblocked Call Numbers

Te lephone Lo c k

DTMF Postdial/VF Signalling

Keypad Dialling

Least Cost Routing (LCR)

Transmission of Call Numbers

MenuCards Before and During a Call

MenuCard “Selection” in the Idle State

Making External/Internal Calls

Manual or Automatic Line Seizure

Making an External Call