Proximus Forum IPhone 5010, Forum IPhone 5020, 5025, Forum IPhone 5040, Forum IPhone 5030 User Manual

Forum™ 500 Forum™ 5000

Forum IPhone 5010/5020/5025/5030/5040

User Guide

Welcome to Proximus

Thank you very much for choosing this Proximus product. Our product meets the strictest requirements with regard to design and quality.

Forum IPhone 5010/5020/5025/5030/5040

This User Guide will show you how to use your Forum IPhone 5010,

IPhone 5020, Forum IPhone 5025, Forum IPhone 5030 or

Forum

IPhone 5040 and answer all your major questions. If you need further

Forum support or information, please consult your system administrator or your Proximus dealer.

Internet: www.proximus.be/pabx

Forum™ 5000 and Forum™ 500

This user guide applies to the Forum™ 5000 and Forum™ 500 product families.

● The Forum™ 500 product family comprises the Forum™ 523/524,

Forum™

● The Forum™ 5000 product family comprises the Forum™ 5500,

Forum™ systems.

If individual features differ on the systems, a reference is made in this user guide.

525/526 and Forum™ 550/560 communications systems.

5004, Forum™ 5008 and Forum™ 5012 communications

We hope you enjoy using your Forum IPhone.

Forum IPhone 50xx SIP System Telephones . . . . . . . . . . . . 9

About this Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Using Your Telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Safety Precautions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Installation Site. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Installing the Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Scope of Delivery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Connecting a Handset or Headset. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Headset (optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

Desk Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Inserting the Key Card for Labelling the Keys . . . . . . . . . . . . . . . . . . 20

Forum IPhone 5010 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Forum IPhone 5020 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Connecting to the Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Direct or Shared Network Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Direct Network Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Shared Network Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Connecting to Power. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Power Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Inline Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Installing Expansion Modules . . . . . . . . . . . . . . . . . . . . . . . . 25

Scope of Delivery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

Hardware Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

Connecting the Expansion Module to Your Phone. . . . . . . . . . . . . . . . . . . 29

Attaching the Stand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Inserting the Key Card (Forum 500(0) Keypad Paper FIP 5020/5025/

5030/5040) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Attaching Multiple Expansion Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Installing the Detachable Magnetic Keyboard . . . . . . . . . .37

Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Scope of Delivery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Hardware Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Option A – Magnet-Only Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Option B – Reinforced Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42

Wall Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Scope of Delivery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Hardware Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Direct Wall Mount Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Telco Wall Plate Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Dismounting the Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Feature Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Configuration and Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Key Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Key Functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64

Trunk Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64

Programmable Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65

Loudspeaker Key, Loudspeaker/Headset Key . . . . . . . . . . . . . . . . . . . . . . .69

Mute Key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69

Volume Control Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70

Redial Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70

Caller List Key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70

Phone Book Key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Hold Key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

R-Key, Enquiry-Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Conference Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Goodbye Key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Navigation Keys/Select Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Options Key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

The Locking of the Telephone Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Display Contents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Display Language, Date and Time Display . . . . . . . . . . . . . . . . . . . . . . . . . 75

Display Symbols. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

LED Display on the TopSoftkeys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Forum IPhone 5040: Operating the Touch Screen . . . . . . . . . . . . . . . 77

“Idle display” Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

“Line selection” Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

“Multiple calls” Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

“Call details” Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Message Waiting Lamp . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82

Menus. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83

Status Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Main Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Device Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Using Menus. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Entering Text and Numerals. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87

Using Expansion Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Using a Headset. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Code-number Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Commissioning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Configuration on the Web Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

MAC Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Internet Address. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Notes and Recommendations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Configuring the Telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Settings on the Web Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Setting the Font Colour for the Idle Display . . . . . . . . . . . . . . . . . . . . . . . . 96

Picture ID Server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Local Telephone Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97

Listening to Ring Tones. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Setting the Audio Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Setting the Headset Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Setting the Headset Microphone Volume. . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Setting a Bluetooth Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Enabling and Disabling Bluetooth Functionality . . . . . . . . . . . . . . . . . . . .99

Pairing a Bluetooth Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99

Unpairing a Bluetooth Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Connecting to a Different Paired Bluetooth Headset . . . . . . . . . . . . . . 100

Setting the Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Administration Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Retrieving Status Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .101

Restarting the Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Restoring Factory Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

SIP System Telephone Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Programming Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Trunk Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Feature Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Brief Description of Programmable Feature Keys . . . . . . . . . . . . . . . . . 107

Stacking or Linking Functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .112

Special Feature Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .113

Busy Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Status Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .114

Destination keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

Direct-call Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

XML Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Telephoning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .116

General Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Assignment of Internal and External Call Numbers . . . . . . . . . . . . . . . .116

Blocked/Unblocked Call Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Transmission of Call Numbers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Call for a Virtual Number (TeleSecretary). . . . . . . . . . . . . . . . . . . . . . . . . .118

Calls in the Call Waiting Queue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .118

Automatic Dialling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Accepting a Call During Automatic Dialling . . . . . . . . . . . . . . . . . . . . . . . .119

Automatic Dialling for a Different Terminal . . . . . . . . . . . . . . . . . . . . . . . .119

Duration Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Telephone Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .119

Least Cost Routing (LCR) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Forwarding Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

VoIP / SIP Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Status Menu Before and During a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Status Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .123

“Selection” Status Menu in the Idle State. . . . . . . . . . . . . . . . . . . . . . . . . . 123

“Conversation” Status Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

“Calling...” Status Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

“Busy” Status Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

“Call waiting” Status Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

“Call” Status Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

“Subscr (Subscriber) on hold” Status Menu . . . . . . . . . . . . . . . . . . . . . . . 126

“Conference” Status Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Making External/Internal Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Establishing a Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Manual or Automatic Line Seizure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Making an External Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Making an Internal Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Using Destination Keys to Make Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Redialling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Call Waiting with an Internal Subscriber . . . . . . . . . . . . . . . . . . . . . . . . . . 132

Using Routes to Make Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

Busy Display for Bundles (Trunk Groups) and Routes . . . . . . . . . . . . . . 134

Ending Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

Accepting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .134

Normal Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

VIP Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Automatic Call Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Calls During a Conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

Enquiry, Toggling, Transfer and Conference . . . . . . . . . . . . . . . . . . . .138

Enquiry/Toggling with the R-key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

Enquiry/Toggling Using Another Trunk Key . . . . . . . . . . . . . . . . . . . . . . . 139

Enquiry/Toggling Using the Navigation Key

(Forum IPhone 5025/5030). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .140

Enquiries/Toggling via the Touch Screen (Forum IPhone 5040). . . . 141

Transferring to Another Internal/External Subscriber. . . . . . . . . . . . . . 141

IInternal/External Three-Party Conference . . . . . . . . . . . . . . . . . . . . . . . 143

Special Calls/Conversations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

Missed Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

Baby Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

Parking Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

Leaving and Answering a Call-back Request. . . . . . . . . . . . . . . . . . . . . . 146

Voicebox Queries. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Announcements (with and without Intercom). . . . . . . . . . . . . . . . . . . . . 148

Caller History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .151

Call Recording. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .153

Automatic Call Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .155

Connections with Booking Numbers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156

Doorbell, Door Opener . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

Entrance Intercom Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160

Displaying Camera Images. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .161

Substitution. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .163

Calling via Direct-call Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164

Using Feature Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164

Using Busy Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

Using the Busy Key “Call Number” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

Using the Busy Key “Device” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166

Hot Desking: Your Telephone Goes Wherever Your Desk Is. . . . . . 167

Telephone Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

Making Calls from the Telephone Book . . . . . . . . . . . . . . . . . . . . . . . .171

Speed-Dialling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172

Menus at Your SIP System Telephone . . . . . . . . . . . . . . . . .173

Main Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173

“Calls” Menu Group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174

“Call forwarding” Menu Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .181

“Messages” Menu Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .183

“Phone settings” Menu Group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .187

“Protection” Menu Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188

“Connections” Menu Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190

“Phone book” Menu Group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195

“Applications” Menu Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196

“Central settings” Menu Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .197

Device Menu Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198

Appendix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201

Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201

Technical Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201

Environmental Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207

Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213

Forum IPhone 50xx SIP System Telephones

The Forum IPhone 50xx telephones are Voice over IP (VoIP) telephones in accordance with the internationally standardised SIP standard (Session Initiation Protocol). They are operated as connected to the Forum allow you a comforable use of the communications system’s features.

The Forum IPhone 50xx product family consists of the telephones:

● Forum IPhone 5010

● Forum IPhone 5020

● Forum IPhone 5025

● Forum IPhone 5030

● Forum IPhone 5040

The models differ primarily regarding the display size and number of programmable keys (feature keys). These keys are configured using the

500 / Forum 5000 communications system and offer access to

Forum individually configurable system functions such as e.g. configuring call forwarding, executing speed dialling, displaying a busy lamp field or accessing the phone book of Forum

500 / Forum 5000 communications system and

500 / Forum 5000 communications system.

SIP system telephones when

The Forum IPhone 50xx SIP system telephones have a sleek and modern industrial design with remarkable HD wideband audio and an enhanced speakerphone and superior audio processing to achieve richer and clearer hands free conversations. In addition, all models feature a highly compact desktop footprint and cutting-edge eco-friendly features. The telephone models offer a range of phones with a breadth of features such as color graphical displays, GigE Ethernet ports and headset support, as well as an extensive array of accessories including; expansion modules, detachable keyboard and wall mount.

Forum IPhone 50xx SIP System Telephones 9

Models of the Forum IPhone 50xx product family

Forum IPhone 5010

● 2.75" 128x48 pixels graphical display

● Up to 2 lines with dedicated trunk

keys

● 3 programmable keys

● Wideband handset and speakerphone

● 2 Ethernet ports (10/100 BaseT)

with hardware based switch

● Compact footprint

Forum IPhone 5020

● 3.4" 128x48 pixels graphical backlit

display

● 2 dedicated trunk keys with LED,

further trunk keys can be programmed

● 8 Programmable keys with LED

● Wideband handset and speakerphone

● 2 dual GigE Ethernet Ports

● DHSG/EHS headset and expansion

Module support

10 Forum IPhone 50xx SIP System Telephones

Forum IPhone 5025

● Large color 3.5" 320x240 pixels

QVGA LCD display

● 2 dedicated trunk keys with LED,

further trunk keys can be programmed

● 5 programmable TopSoftkeys with

LED that can be customized to access up to a total of 20 functions

● 3 programmable (resp. 4 context-

sensitive) Softkeys without LED that can be customized to access up to a total of 18 functions

● Magnetic Keyboard Interface

● Wideband handset and speakerphone

● 2 GigE Ethernet Ports

● DHSG/EHS headset support and

expansion module support

Forum IPhone 5030

● Large color 4.3" 480x270 pixels LCD

display

● 2 dedicated trunk keys with LED,

further trunk keys can be programmed

● 11 programmable TopSoftkeys with

LED that can be customized to access up to a total of 22 functions

● 4 programmable (resp. 5 context-

sensitive) Softkeys without LED that can be customized to access up to a total of 20 functions

● Magnetic Keyboard Interface

● Wideband handset and speakerphone

● 2 GigE Ethernet Ports

● DHSG/EHS headset support and

expansion module support

Forum IPhone 50xx SIP System Telephones 11

About this Manual

Forum IPhone 5040

● 7” 800x480 pixels color LCD touch-

screen display

● 2 dedicated trunk keys with LED,

further trunk keys can be programmed

● 12 programmable TopSoftkeys

without LED that can be customized to access up to a total of 48 functions

● 5 programmable (resp. 6 context-

sensitive) Softkeys without LED that can be customized to access up to a total of 25 functions

● Wideband handset and speakerphone

● 2 GigE Ethernet Ports

● USB and Bluetooth headset support

and expansion module support

About this Manual

This manual describes how to use the Forum IPhone 5010/5020/5025/ 5030/5040 SIP system telephones which are connected to a Forum

5000 communications system.

Forum

Additional documentation

Please also make use of the other documentation which was provided with the parts of your communications system. This documentation is located on the Forum

500 / Forum 5000 product CD.

You need authorisation

Most of the features mentioned in this user guide are only available to you if you have the appropriate authorisation. This will be set up by your system administrator when configuring the user groups of the communications system. If you are unable to use a particular feature or have any questions, consult your system administrator.

12 Forum IPhone 50xx SIP System Telephones

500 /

Using Your Telephone

Safety Precautions

WARNING! Do not open the telephone or the connected accessories, as

this could lead to you touching live parts.

Note: Repairs must only be carried out by authorised Proximus service

personnel.

● Keep fluids and chemicals away from the telephone and its accessories.

Please note:For power, use only the plug-in power supply unit with the part

no. 90046892 (sold separately) to connect the telephone to a power source.

● Do not use AC adapter plugs that show visible damage (e. g. cracks in the

housing).

● Connected headsets must conform with the standard DIN EN 60 950-1,

Point 6.2 (“Safety of information technology equipment including elec trical business equipment”).

Please contact your customer consultant if you require further information about the connectable headsets, adapters and adapter cables.

● Use a shielded Cat5 Ethernet cable (STP cable, Shielded Twisted Pair

cable) to connect the SIP system telephones to a Local Area Network (LAN).

● The phone must be connected only to indoor routed PoE or Ethernet

wiring.

● Make sure that no one can trip over the telephone cables.

Forum IPhone 50xx SIP System Telephones 13

Using Your Telephone

Installation Site

Only operate the SIP system telephones indoors. The ambient temperature must not exceed

0 °C to 40 °C (+32 to 104 °F).

Do not install the telephone or its accessories

● near water, moisture or in damp locations;

● near sources of heat or in direct sunlight;

● in unventilated rooms;

● near devices that generate strong magnetic fields, electrical devices, fluo-

rescent lamps, computers, radios or television sets;

● in dusty places or places subjected to vibrations, shocks or extreme

temperature fluctuations.

Place the telephones on a non-slip surface. The surface finish of your furniture may affect the telephone’s pedestals, softening them and causing them to leave undesirable marks on your furniture.

Cleaning

Simply wipe your telephone and connected expansion modules with an antistatic or slightly damp cloth. Never use a dry cloth or a cleaning agent.

14 Forum IPhone 50xx SIP System Telephones

Scope of Delivery

Installing the Telephone

Scope of Delivery

When you unpack your phone, you should ensure that you have all of the following items. If any part is missing, contact the supplier of your phone.

Telephone Handset Handset Cord

Two-Angle Stand Key Cards and Plastic

Cover

(Forum IPhone 5010 /

Forum IPhone 5020)

Note: Additional accessories are available for your phone (not

included, see also the chapter

Installing the Telephone 15

Accessories on page 201).

Regulatory / Safety Insert

Connecting a Handset or Headset

Handset

Turn the phone over and locate the handset jack marked with the symbol. Insert one end of handset cord into the jack until it clicks into place. Then route the handset cord through the groove (see the following illustrations). Attach the handset to the other end of the handset cord.

Jacks on the back of the phone (Forum IPhone 5010)

Jacks on the back of the phone (Forum IPhone 5020)

16 Installing the Telephone

Connecting a Handset or Headset

Jacks on the back of the phone (Forum IPhone 5025 / Forum IPhone 5030)

Jacks on the back of the phone (Forum IPhone 5040)

Headset (optional)

The SIP system telephones offer the possibility to connect a headset (Exception: Forum

Please note:The headset port is for headset use only. Plugging any other

Forum IPhone 5020/5025/5030

Turn the phone over and locate the headset jack marked with the symbol. If you have a headset with an RJ9/RJ22 4-pin connector, insert the headset cord into the jack until it clicks into place (see illustrations

the phone (Forum IPhone 5020) on page 16 and Jacks on the back of the phone (Forum IPhone 5025 / Forum IPhone 5030) on page 17). Then route

the headset cord through the groove.

If you have a DHSG/EHS headset with an RJ45 6-pin or 8-pin connector, remove the plastic headset jack adapter and then insert the cord into the jack

Installing the Telephone 17

IPhone 5010).

devices into this port may cause damage to the phone and will void your warranty.

Jacks on the back of

Desk Installation

until it clicks into place (see illustration Pull to remove headset jack adaptor on page 18).

Pull to remove headset jack adaptor

Forum IPhone 5040

Turn the phone over and locate the headset jack marked with the symbol. Then route the headset cord through the groove (see illustration Jacks on the back of the phone (Forum IPhone 5040) on page 17).

Desk Installation

For desk installation of the SIP system telephones Forum IPhone 5010/ 5020/5025/5030/5040 back of the phone above the various ports. Two viewing angles are available allowing users to personalize their phone viewing preference.

a reversible stand is included that attaches to the

Forum IPhone 5010/5020/5025/ 5030

Forum IPhone 5040 ● 30° low angle

1. Locate the stand insertion area on the back of the phone (above the

various ports).

2. Carefully insert the stand into the insertion area and slide the stand

towards the right until it snaps in place.

Note: The orientation of the stand determines the viewing angle. If the

bottom of the stand is installed facing the top of the phone the viewing angle will be 35° or 30°. If the bottom of the stand is installed facing the bottom of the phone the viewing angle will be 55° or 60°.

18 Installing the Telephone

● 35° low angle

● 55° high angle

● 60° high angle

35° / 30°

Desk Installation

55° / 60°

Installing the Telephone 19

Inserting the Key Card for Labelling the Keys

The key card provided is for labelling the programmable keys on the SIP system telephones Forum

You can label the paper key card manually or print it via the web console of the Forum Te l e p h o n y > Devices > System phones menu). For further information please refer to the online help topic entitled “Printing Label Strips”.

500 / Forum 5000 communications system (in the Configurator,

Forum IPhone 5010

The optional key card contains label identification spaces for the

programmable keys.

1. Remove the key card plate from the front panel.

IPhone 5010 and Forum IPhone 5020.

A: Key card plate B: Key card plate removed

2. Insert the paper key card into the programmable key card slot on the front

panel of the telephone using the indentation of the plastic for alignment.

20 Installing the Telephone

Inserting the Key Card for Labelling the Keys

3. Place the plastic cover over the paper key card ensuring the plastic cover

tabs are inserted into their respective slots.

A: Tab insertion slots B: Plastic cover tabs

4. Press the plastic cover down firmly to even out and secure the plastic

cover to the phone.

Forum IPhone 5020

The key card contains label identification spaces for the 8 programmable keys.

1. Insert the paper key card into the programmable key card slot on the front

panel of the telephone using the indentation of the plastic for alignment.

A: Paper key card

2. Place the plastic cover over the paper key card ensuring the plastic cover

tabs are inserted into their respective slots.

Installing the Telephone 21

Connecting to the Network

A: Tab insertion slots B: Plastic cover tabs

3. Press the plastic cover down firmly to even out and secure the plastic

cover to the phone.

Connecting to the Network

A SIP system telephone Forum IPhone 5010/5020/5025/5030/5040 can be set up to share a network connection with another network device. Power can be provided by the power adapter (sold separately), by an 802.3af compliant network power source, or with a PoE inline power injector.

Notes

1. The SIP system telephones are is designed for indoor use only and for

ambient temperatures at

2. The phones must be connected only to indoor routed PoE or Ethernet

wiring.

0 °C to 40 °C (+32 to 104 °F).

Direct or Shared Network Connection

The SIP system telephone Forum IPhone 5010/5020/5025/5030/5040 can be set up as a direct network connection to the Ethernet wall jack or as a shared network connection as a pass-through if connecting the phone to a computer or another network device.

22 Installing the Telephone

Connecting to the Network

Legend A Connection to other network device B Connection to the network C Power adapter connection D Ethernet cables E Network jack (if inline power provided, do not install the power adapter) F Other network devices G Power adapter

Direct Network Connection

Located on the back of the phone are two fully switched 10/100/1000 Mbps Ethernet cable ports (Forum with the provide power to your phone (if required). See chapter Connecting to Power on page 24 for more information.

Installing the Telephone 23

symbol is used to connect the phone to the network, as well as

IPhone 5010: 10/100 Mbps). The port marked

Connecting to the Network

Shared Network Connection

To connect a network device (such as a computer) to the phone, connect an Ethernet cable into the network port on the back of the phone marked with the jack on the network device for which you are sharing the network connection.

Notes

1. The PC jack on the SIP system telephone does not supply inline power

2. All Ethernet cables used must be minimum Category 5/5e straight-

symbol. Plug the other end of the Ethernet cable into the network

onto other network devices.

through cables.

Connecting to Power

Power Adapter

Use the power adapter (sold separately) with your phone and plug your phone into a power source.

Please note:For power, use only the plug-in power supply unit with the part

no. 90046892 (sold separately) to connect the telephone to a power source.

Inline Power

If your network provides 802.3af compliant inline power, the phone is powered through the network.

1. On the back of your phone, connect an Ethernet cable into the network

port marked with the

2. Plug the other end of the Ethernet cable directly into the network jack on

the wall.

24 Installing the Telephone

symbol.

Scope of Delivery

Installing Expansion Modules

Scope of Delivery

When you unpack the Expansion Module package (Forum 500(0) Keypad Paper FIP 5020/5025/5030/5040 or Forum 5025/5030/5040), you should ensure that you have all of the following items. If any part is missing, contact the supplier of your phone.

Forum 500(0) Keypad Paper FIP 5020/5025/5030/5040

500(0) Keypad Display FIP

Expansion Module Two-Angle Stand Key Cards and

Plastic Cover

1 x 6mm Screw 2 x 8mm Screw

Installing Expansion Modules 25

Regulatory/Safety

Insert

Scope of Delivery

Forum 500(0) Keypad Display FIP 5025/5030/5040

Expansion Module Two-Angle Stand

1 x 6mm Screw

Regulatory/Safety Insert

2 x 8mm Screw

26 Installing Expansion Modules

Hardware Features

A B

Hardware Features

Forum 500(0) Keypad Paper FIP 5020/5025/5030/5040 A: Front View, B: Back View

Legend 1 Programmable Keys 2 Key Card and Cover 3 Stand Insertion Area 4 Connector Plate 5 Screw Insertion Holes

Installing Expansion Modules 27

Hardware Features

A B

Forum 500(0) Keypad Display FIP 5025/5030/5040 A: Front View, B: Back View

Legend 1 Programmable Keys 2 Level Keys 3 Stand Insertion Area 4 Connector Plate 5 Screw Insertion Holes

28 Installing Expansion Modules

Installation

The Expansion Modules connect to the right side of your SIP system telephone via the connector plate.

Expansion Module … can be connceted to

Forum 500(0) Keypad Paper

5020/5025/5030/5040

FIP

Forum 500(0) Keypad Display

5025/5030/5040

FIP

● Forum IPhone 5020

● Forum IPhone 5025

● Forum IPhone 5030

● Forum IPhone 5040

● Forum IPhone 5025

● Forum IPhone 5030

● Forum IPhone 5040

Connecting the Expansion Module to Your Phone

Use the following procedure to connect the Forum 500(0) Keypad Paper FIP 5020/5025/5030/5040 or Forum 5030/5040 Expansion Module to your IP phone:

1. Remove the two connector plate insertion area rubber caps on the right

side of the phone.

500(0) Keypad Display FIP 5025/

2. Turn your phone over so that the back of the phone is facing you.

3. Turn your Expansion Module over so that the back of the module is facing

you.

Installing Expansion Modules 29

Installation

4. If connecting the module to a Forum IPhone 5020, using a #2 Philips head

screwdriver, insert the two 8mm screws in the holes labelled B and C and proceed to Step 5.

If connecting the module to a Forum IPhone 5025/5030/5040 extend the connector plate by gently pulling the connector plate to the right and using a #2 Philips head screwdriver, screw in the two 8mm screws in the holes labelled A and C.

Forum 500(0) Keypad Paper FIP 5020/5025/5030/5040

Forum 500(0) Keypad Display FIP 5025/5030/5040

30 Installing Expansion Modules

Installation

5. Connect the Expansion Module to your phone using the connector plate as

indicated in the illustration below.

Example: Forum 500(0) Keypad Display FIP 5025/5030/5040 and Forum IPhone 5030

6. Using a #2 Philips head screwdriver, screw in the 6mm screw into the hole

labelled D.

Attaching the Stand

1. Locate the stand insertion area on the back of the Expansion Module.

2. Carefully insert the stand into the insertion area and slide the stand

towards the right until it snaps in place.

Note: The orientation of the stand determines the viewing angle. If the

bottom of the stand is installed facing the top of the module the viewing angle will be 35°

5030) or 30° (Forum is installed facing the bottom of the module the viewing angle will be 55°

Installing Expansion Modules 31

(Forum IPhone 5010/5020/5025/5030) or 60°

(Forum IPhone 5010/5020/5025/

IPhone 5040). If the bottom of the stand

Installation

(Forum IPhone 5040). The orientation of the module’s stand must match the orientation of the phone’s stand.

55° / 60°

35° / 30°

Forum 500(0) Keypad Paper FIP 5020/5025/5030/5040

55° / 60°

35° / 30°

Forum 500(0) Keypad Display FIP 5025/5030/5040

32 Installing Expansion Modules

Installation

3. Turn over both units so that they are sitting face up on the desk with the

Expansion Module sitting flush against the right side of the phone.

Inserting the Key Card (Forum 500(0) Keypad Paper FIP 5020/5025/5030/5040)

The key card contains label identification spaces for the 16 programmable keys.

1. Insert the paper key card into the programmable key card slot on the front

panel of the Expansion Module using the indentation of the plastic for alignment.

2. Place the plastic cover over the paper key card ensuring the plastic cover

tabs are inserted into their respective slots.

A: Paper Key Card B: Tab Insertion Slots C: Plastic Cover Tabs

3. Press the plastic cover down firmly to even out and secure the plastic

cover to the Expansion Module.

Installing Expansion Modules 33

Installation

Note: You can label the paper key card manually or print it via the web

console of the Forum system (in the

phones

menu). For further information please refer to the

500 / Forum 5000 communications

Configurator, Te l e p h o n y > Devices > System

online help topic entitled “Printing Label Strips”.

Attaching Multiple Expansion Modules

Up to a total of three Expansion Modules can be daisy-chained to your SIP system telephone:

● The Forum 500(0) Keypad Paper FIP 5020/5025/5030/5040 provide

additional 48

● The Forum 500(0) Keypad Display FIP 5025/5030/5040 provide a total

programmable keys (three modules with three pages of

of 252

programmable keys each) then.

Use the following procedure to connect additional Expansion Modules to your SIP system telephone:

1. Remove the two connector plate insertion area rubber caps on the right

side of the Expansion Module that is connected to the phone.

2. Turn your phone and connected Expansion Module over so that the back is

facing you.

3. Turn your additional Expansion Module(s) over so that the back of the

module(s) is/are facing you.

4. Connect the additional Expansion Module(s) to your initial Expansion

Module using the connector plate(s) as indicated in the illustration below.

programmable keys then.

34 Installing Expansion Modules

Installation

Connecting multiple Forum 500(0) Keypad Paper FIP 5020/5025/ 5030/5040 Expansion Modules

Installing Expansion Modules 35

Installation

Connecting multiple Forum 500(0) Keypad D isplay FIP 5025/5 030/ 5040 Expansion Modules

5. Using a #2 Philips head screwdriver, screw in the 6mm screw(s) into the

hole(s) labelled D.

36 Installing Expansion Modules

Safety Precautions

Installing the Detachable Magnetic Keyboard

The Forum 500(0) Keyboard Azerty FIP 5025/5030 magnetically connected keyboard provides a full keyboard for a more natural typing inter face.

Forum 500(0) Keyboard Azerty FIP 5025/5030 features

● Magnetically connects to phone (i. e. no cables required)

● Powered by the Forum IPhone 5025/5030 (i. e. no batteries required)

Safety Precautions

This product contains neodymium rare earth magnets. Neodymium magnets are extremely strong and therefore special care is required when handling the

500(0) Keyboard Azerty FIP 5025/5030 detachable magnetic

Forum keyboard. Please read the following safety information before using the

500(0) Keyboard Azerty FIP 5025/5030 keyboard.

Forum

WARNING! Children should not be allowed to handle this product. Along

with the magnets this product contains small parts that may pose a chocking hazard and should never be swallowed or inserted into any part of the body. Seek immediate medical attention if the magnets or any other parts of this product are swallowed or inhaled.

WARNING! The strong magnetic fields of the magnets contained in this

product can damage magnetic media such as floppy disks, credit cards, cassette tapes, videotapes, and similar items. They can also damage televisions, VCRs, computer and CRT monitors, and other electronics. Do not place the product near any of these items.

Installing the Detachable Magnetic Keyboard 37

Scope of Delivery

WARNING! Never allow the neodymium magnets contained in this

product near a person with a pacemaker or similar medical device. The strong magnetic fields of the magnet can affect the operation of such devices

CAUTION! Neodymium magnets will lose their magnetic properties if

heated above 80° C (175° F).

CAUTION! Neodymium magnets should never be burned as burning

them will create toxic fumes.

Scope of Delivery

The scope of delivery of the Forum 500(0) Keyboard Azerty FIP 5025/5030 detachable magnetic keyboard includes:

Forum 500(0) Keyboard Azerty

FIP 5025/5030 Magnetic Keyboard

2.6 x 6mm Screw Regulatory/Safety Insert

38 Installing the Detachable Magnetic Keyboard

Phone-to-Keyboard Magnetic Connector

Hardware Features

Legend 1 Keybo ard 2 Connection Pins 3 Connection Status LED 4 Navigation Keys 5 Locking Bar 6 Screw Lock Holes 7 Neodymium Magnets

Hardware Features

Installation

Yo u ca n in sta ll th e Fo r um 500(0) Keyboard Azerty FIP 5025/5030 detachable magnetic keyboard by simply using the strength of the magnets to quickly attach and detach the keyboard to your phone when required or you can utilize the locking bar on the phone-to-keyboard magnetic connector and included screw to attach the keyboard to the phone in a more secure manner.

To s ta r t u si n g t he F or u m 500(0) Keyboard Azerty FIP 5025/5030 keyboard you must first install the phone-to-keyboard magnetic connector.

1. On the bottom of the phone, locate and remove the plastic cover

protecting the contact area.

Installing the Detachable Magnetic Keyboard 39

Installation

2. On the back of the phone, locate and remove the rubber cap covering the

connection magnet insertion area.

3. Insert the phone-to-keyboard magnetic connector into the area left vacant

by the removal of the rubber cap.

Note: The magnetic connector should be installed with the visible

surfaces of neodymium magnets facing towards the bottom of the phone.

Option A – Magnet-Only Connection

Follow the procedures below if you plan on using the keyboard infrequently and/or want to be able to quickly store the keyboard away when not in use:

1. Swing the locking bar of the magnetic connector towards the phone so it

rests on back of the phone.

40 Installing the Detachable Magnetic Keyboard

Installation

2. Position your phone back on your desk and slide the keyboard towards the

magnetic connector until the keyboard snaps into place.

IPhone

Forum

Notes:

– When the keyboard is connected the phone automatically detects the keyboard and the connection status LED on the keyboard will light up green indicating it is ready to be used.

– The phone must be on for it to recognize the keyboard.

– If the LED does not light up or if the keyboard is not functioning correctly, detach the keyboard, reattach ensuring the keyboard’s connection pins are touching the contact area on the phone, and wait 30

seconds, the LED does not light up, detach the keyboard and try again.

seconds. If after

Installing the Detachable Magnetic Keyboard 41

Installation

IPhone

Forum

Option B – Reinforced Connection

Follow the procedures below if you plan on using the keyboard frequently and/or prefer a more reinforced/secure connection between the phone and the keyboard.

1. Swing the locking bar of the magnetic connector towards the front of the

phone until it clicks in place.

2. Position your phone back on your desk and, with the bottom of the phone

slightly raised, slide the keyboard connection pins in between the base of the phone and the locking bar. The locking bar must snap into the keyboard audibly.

42 Installing the Detachable Magnetic Keyboard

Installation

ForumTM IPhone

Notes:

– When the keyboard is connected the phone automatically detects the keyboard and the connection status LED on the keyboard will light up green indicating it is ready to be used.

– The phone must be on for it to recognize the keyboard.

seconds, the LED does not light up, detach the keyboard and try again.

3. While the keyboard is in place, insert the provided screw into the magnetic

connector’s screw lock holes and fasten using a Philips-head screwdriver.

Installing the Detachable Magnetic Keyboard 43

Installation

Note: The locking bar and screw is not designed to permanently secure the keyboard to the phone. It is used to simply reinforce the connection so that the keyboard does not become accidently dislodged by a light impact. With the locking bar and screw in place, the keyboard can still be knocked loose if the impact is hard enough.

4. Position your phone back on your desk and ensure the connection status

LED on the keyboard is lit green.

IPhone

Forum

44 Installing the Detachable Magnetic Keyboard

Scope of Delivery

Wall Installation

The SIP system telephones Forum IPhone 5010/5020/5025/5030 can be mounted to a wall using the Forum (optional accessory). The wall mount kit allows you to easily and securely mount your phone in one of two ways:

● Directly to the wall

● On top of an existing telco wall plate

Scope of Delivery

The scope of delivery of the Forum 500(0) Wall m ounting ki t FIP 50xx includes:

500(0) Wall mounting kit FIP 50xx

Wall Mount Base and

Connector

Wall Mount Screw Set Regulatory/

Wall Installation 45

Handset Hook

Rotating Tool

Safety Insert

Category 5e

Ethernet Cable

Hardware Features

Wall Mount Co n necto r Wall Mount Base

Legend 1 Release Lever 2 Anti-Theft Screw Lock Hole 3 Direct Wall Mount Holes 4 Telco Wall Plate Support

Direct Wall Mount Installation

To mount your phone directly to the wall:

1. Separate the Wall Mount Connector from the Wall Mount Base by pulling

the Release Lever (on the Wall Mount Connector) in and pulling the Wall Mount Connector up.

46 Wall Installation

Direct Wall Mount Installation

2. Locate the wall mount insertion area on the back of the phone (above the

various ports).

3. Carefully insert the Wall Mount Connector into the insertion area of your

phone and slide the Wall Mount Connector towards the right until it snaps in place.

4. Turn over your phone and locate the handset hook found in the handset

cradle.

Wall Installation 47

Direct Wall Mount Installation

5. Using the handset hook rotating tool, rotate the handset hook 180° as

illustrated in the figure below.

ForumTM IPhone

The handset hook is now in the correct position ensuring that your phone’s handset securely stays on hook when the phone is mounted to the wall.

6. The orientation of the Wall Mount Base determines the viewing angle of

the phone. Use the degree markings (A) on the Wall Mount Base to select the viewing angle. Position the Wall Mount Base with the desired angle facing up, and using the provided screws, attach the Wall Mount Base to the wall.

48 Wall Installation

Direct Wall Mount Installation

Note: Depending on the wall type, you may need to use wall anchors.

Wall anchors are included with your Forum mounting kit FIP

50xx.

500(0) Wall

7. On the back of your phone, connect the provided Ethernet cable into the

network port marked with

. Plug the other end of the Ethernet cable

directly into the network jack on the wall.

8. Gently slide the Wall Mount Connector attached to your phone into the

Wall Mount Base until it snaps into place. Use the figure below as a guideline (viewed from the right side).

Wall Installation 49

Direct Wall Mount Installation

10° Orientation

20° Orientation

9. (Optional) Insert the locking screw into the Screw Lock Hole located on the

right side of the Wall Mount Connector and gently tighten using a Philipshead screwdriver to secure the Wall Mount Connector to the Wall Mount Base.

50 Wall Installation

Telco Wall Plate Installation

WARNING! Tighten the screw until snug but do not over tighten. Over-

tightening may cause damage to the screw lock hole.

10.If required, place the handset into your phone’s handset cradle.

Telco Wall Plate Installation

To mount your phone on top of an existing telco wall plate:

1. Separate the Wall Mount Connector from the Wall Mount Base by pulling

the Release Lever (on the Wall Mount Connector) in and pulling the Wall Mount Connector up.

Wall Installation 51

Telco Wall Plate Installation

2. Locate the wall mount insertion area on the back of the phone (above the

various ports).

3. Carefully insert the Wall Mount Connector into the insertion area of your

phone and slide the Wall Mount Connector towards the right until it snaps in place.

4. Turn over your phone and locate the handset hook found in the handset

cradle.

5. Using the handset hook rotating tool, rotate the handset hook 180° as

illustrated in the figure below.

52 Wall Installation

Telco Wall Plate Installation

ForumTM IPhone

The handset hook is now in the correct position ensuring that your phone’s handset securely stays on hook when the phone is mounted to the wall.

6. If possible, loosen the screws from the existing telco wall plate enough so

that the Wall Mount Base is able to slide in place. Or: Remove the screws from the existing telco wall plate entirely and replace with a set of the provided screws. Ensure that the screws are loose enough so that the Wall Mount Base is able to slide in place.

Note: Depending on the wall type, you may need to use wall anchors.

Wall anchors are included with your Forum mounting kit FIP

50xx.

500(0) Wall

The orientation of the Wall Mount Base determines the viewing angle of the phone. Use the degree markings (A) on the Wall Mount Base to select the viewing angle. Overlay the Wall Mount Base on top of the telco wall plate with the desired angle facing up, and pull down to secure the Wall Mount Base in place.

Wall Installation 53

Telco Wall Plate Installation

A: Degree Markings B: Telco Wall Plate C: Overlay and Pull Down D: Wall Mount Base Secured to Telco Wall Plate

Note: If necessary, tighten the screws to firmly lock the Wall Mount

Base in place.

54 Wall Installation

Telco Wall Plate Installation

7. On the back of your phone, connect the provided Ethernet cable into the

network port marked with directly into the network jack on the wall.

8. Gently slide the Wall Mount Connector attached to your phone into the

Wall Mount Base until it snaps into place. Use the figure below as a guideline (viewed from the right side).

. Plug the other end of the Ethernet cable

10° Orientation

20° Orientation

Wall Installation 55

Dismounting the Phone

9. (Optional) Insert the locking screw into the Screw Lock Hole located on the

right side of the Wall Mount Connector and gently tighten using a Philipshead screwdriver to secure the Wall Mount Connector to the Wall Mount Base.

WARNING! Tighten the screw until snug but do not over tighten. Over-

tightening may cause damage to the screw lock hole.

10.If required, place the handset into your phone’s handset cradle.

Dismounting the Phone

To dismount the installed phone from the wall mount:

1. Locate and place your fingers on the Release Lever (on the Wall Mount

Connector) and with your thumb on the top front of the phone press the Release Lever firmly towards you.

56 Wall Installation

Dismounting the Phone

WARNING! Do not press or apply any pressure on the phone’s LCD

display. Doing so may crack or otherwise irrevocably damage the display.

2. With the Release Lever pressed, using your other hand, gently slide the

phone in an upward motion until the phone and Wall Mount Connector are detached from the Wall Mount Base.

Wall Installation 57

Configuration and Programming

Feature Overview

Configuration and Programming

Using the web console

The SIP system telephones are configured on the web console of the

500 / Forum 5000 communications system. This is where the

Forum telephone functions are programmed.

Settings on the telephone

Some functions (e. g. ring tone settings, display settings) are configured directly on the telephone.

For information on these topics, please refer to the following chapters:

● Configuring the Telephone starting on page 94

● Programming Keys starting on page 104

● Menus at Your SIP System Telephone on page 173

58 Feature Overview

Key Assignments

ForumTM IPhone

Forum IPhone 5010

1 Handset 8 Goodbye key

2 High quality speakerphone 9 Mute key (with LED)

3 Display 10 Volu me cont ro l keys

4 Key pad 11 Loudspeaker key (with LE D)

5 Message waiting lamp 12 Navigation keys/Select key

6 Tr u n k ke ys (w ith LED) 13 Options key

7 Hold key 14 Programmable keys (without LED)

Feature Overview 59

Key Assignments

ForumTM IPhone

Forum IPhone 5020

1 Handset 10 Navigation keys/Select key

2 High quality speakerphone 11 Caller list key

3 Display 12 Redial key

4 Key pad 13 Trunk ke y s (w ith LED)

5 Message waiting lamp 14 Loudspeaker/headset key (with LED)

6 Goodbye key 15 Options key

7 Hold key 16 Vo lum e co ntrol keys

8 R-key 17 Mute key (with LED)

9 Conference key 18 Programmable keys (with LED)

60 Feature Overview

ForumTM IPhone

Key Assignments

Forum IPhone 5025

1 Handset 12 Navigation keys/Select key

2 High quality speakerphone 13 R-key

3 Display 14 Conference key

4 Key pad 15 Caller list key (with LED)

5 Message waiting lamp 16 Redial key (with LED)

6 Goodbye key 17 Tr unk ke y s ( w i th LED)

7 Hold key 18 Loudspeaker/headset key (with LED)

8 Options key 19 Programmable keys with LED (TopSoftkeys) and

Level key (bottom key)

9 Mute key (with LED) 20 Programmable keys without LED (Softkeys) and

Level Key (right key) or context-sensitive Softkeys

10 Volu me cont ro l keys 21 Info key (on the Forum 500 / Forum 5000

communications system without function)

11 Phone book key

Feature Overview 61

Key Assignments

ForumTM IPhone

Forum IPhone 5030

1 Handset 10 Volu me cont ro l keys

2 High quality speakerphone 11 Caller list key (with LED)

3 Display 12 Redial key (with LED)

4 Key pad 13 Trunk ke y s (w ith LED)

5 Message waiting lamp 14 Loudspeaker/headset key (with LED)

6 Goodbye key 15 Navigation keys/Select key

7 Hold key 16 Programmable keys with LED (TopSoftkeys) and

Level key (bottom right)

8 Options key 17 Programmable keys without LED (Softkeys) and

Level key (right key) or context-sensitive Softkeys

9 Mute key (with LED) 18 Info key (on the Forum 500 / Forum 5000

communications system without function)

62 Feature Overview

Key Assignments

Forum IPhone 5040

1 Handset 9 Mute key (with LED)

2 High quality speakerphone 10 Volu me con trol key s

3 Touchscreen display 11 Caller list key (with LED)

4 Key pad 12 Redial key (with LED)

5 Message waiting lamp 13 Trunk keys (with LED)

6 Goodbye key 14 Loudspeaker/headset key (with LED)

7 Hold key 15

8 Options key 16 Programmable keys (Softkeys) and Level key

Programmable keys (TopSoftkeys)

(right key) or context-sensitive Softkeys

Feature Overview 63

Key Functions

Keypad

The keypad is for dialling call numbers or entering text (see also the

chapter Entering Text and Numerals on page 87).

Trunk Keys

/ Each SIP system telephone provides two fixed trunk keys with LED. On the Forum IPhone 5020/5025/5030/5040, further trunk keys can be configured on the telephone’s programmable keys (see the chapter Programmable Keys on page 65).

The trunk key 1 is occupied by your internal call number. Your internal call number is assigned to an external call number where you can be reached when being called from an external number. If you wish to make a call, lifting the handset seizes the key (and the trunk line); you can immediately dial an internal or external number (depending on the system setting). To call via a certain trunk key (e.

g. ), first press the key and then dial the call number.

It is possible to assign several external call numbers to a trunk key. A system setting makes it also possible to have your internal number assigned to other telephones as well. Calls will then be signalled to other telephones simultaneously.

Key LED

The key LED indicates different states.

The trunk key is free. The LED of the keys L1 or L2 is off

(softkey display for an additional trunk key on the

IPhone 5025/5030/5040:

Forum

)

You are receiving a call. The LED of the keys L1 or L2 flashes

(softkey display for an additional trunk key on the

IPhone 5025/5030/5040:

Forum

)

64 Feature Overview

Key Functions

You have seized the key. The LED of the keys L1 or L2 lights up

(softkey display for an additional trunk key on the

IPhone 5025/5030/5040:

Forum

)

You have put a subscriber on hold. The LED of the keys L1 or L2 flashes

(softkey display for an additional trunk key on the

IPhone 5025/5030/5040:

Forum

)

Information for the system administrator

● You configure the internal call number of a SIP system telephone in the

Configurator > Telephony > Devices > VoIP phones menu. The internal call number that you enter there will be assigned to the trunk

key 1 of the

telephone.

● The assignment of external call numbers is done in the Configurator >

Te l e p h o n y

> Call distribution menu.

Programmable Keys

The SIP system telephones provide a number of free programmable keys. Each programmable key can be programmed as a further trunk key (exception: Forum feature key. The number of programmable keys depends on the telephone model:

Te l e p h o n e Programmable keys

Forum IPhone 5010 3 without LED, below the display

Forum IPhone 5020 8 with LED, on top of the display

Forum IPhone 5025 ● 5 TopSoftkeys with LED, next to the display,

Feature Overview 65

IPhone 5010) or as destination key, direct-call key or

programmable in 4 levels, sum: 20 TopSoftkeys

● 3 Softkeys without LED, below the display,

programmable in 6 levels, sum: 18 Softkeys

Key Functions

Te l e p h o n e Programmable keys

Forum IPhone 5030 ● 11 TopSoftkeys with LED, next to the display,

programmable in 2 levels, sum: 22 TopSoftkeys

● 4 Softkeys without LED, below the display,

programmable in5 levels, sum: 20 Softkeys

Forum IPhone 5040 ● 12 TopSoftkeys on the top part of the display,

programmable in 4 levels, sum: 48 TopSoftkeys

● 5 Softkeys in the bottom part of the display,

programmable in 5 levels, sum: 25 Softkeys

P1 to P3: Programmable keys on the Forum IPhone 5010

P1 to P8: Programmable keys on the Forum IPhone 5020

66 Feature Overview

Programmable keys on the Forum IPhone 5025 T1 to T5: TopSoftkeys (with LED) S1 to S3: Softkeys (without LED) A: Switch key level (e. g. from level 1 to level 2)

Key Functions

Programmable keys on the Forum IPhone 5030 T1 to T11: TopSoftkeys (with LED) S1 to S4: Softkeys (without LED) A: Swich key level (e. g. from level 1 to level 2)

Feature Overview 67

Key Functions

Programmable keys on the Forum IPhone 5040 T1 to T12: TopSoftkeys S1 to S5: Softkeys A: Swich key level (e. g. from level 1 to level 2)

Notes

● The dots on the level keys (A) indicate the number of available levels and

the currently selected level.

● The Softkeys S1 to S3 (Forum IPhone 5025), S1 to S4

(Forum

IPhone 5030), S1 to S5 (Forum IPhone 5040) also serve to the

execute context-sensitive commands that are displayed during operation.

Some programmable keys are preset with important functions that are required to operate the telephone with the Forum

500 / Forum 5000

communications system:

Te l e p h o n e Preset keys

Forum IPhone 5010 P1: Missed calls

P2: Redial P3: R-key

Forum IPhone 5020 P1: Missed calls

P2: Status menu P5: Phone book

Forum IPhone 5025 T1 (level 1): Status menu

Forum IPhone 5030 T1 (level 1): Status menu

T7 (level 1): Phone book T11 (level 1): R-key

68 Feature Overview

Key Functions

Te l e p h o n e Preset keys

Forum IPhone 5040 T1 (level 1): Status menu

T7 (level 1): Phone book T12 (level 1): R-key

For more information, please refer to the chapter Programming Keys starting on page 104.

Key LED

Depending on the function programmed the respective state is signalled via an illuminated LED (feature is activated, e. LED (event programmed occurs, e. when there are new missed calls).

g. the Missed calls feature key LED flashes

g. the Call protection) or a flashing

Loudspeaker Key, Loudspeaker/Headset Key

(Forum IPhone 5010) (Forum IPhone 5020/5025/5030/5040)

Activates the loudspeaker (before dialling a call number or during a call) and enables to accept a call without without picking up the handset. For information on operating the key see chapter page 97.

Setting the Audio Mode on

Key LED

The LED is on when the loudspeaker is switched on.

Mute Key

to deactivate the microphone during a call. The person you are speaking with will not be able to hear you. Press it once again to switch the microphone back on.

Key LED

The LED of the key is on when the microphone is deactivated.

Feature Overview 69

Key Functions

Vol um e Contro l Key s

Adjust the volume for the handset, ringer and speaker.

Key layout on the Forum IPhone 5010

Key layout on the Forum IPhone 5020

Key layout on the Forum IPhone 5025/5030/5040

The volume control keys enable the following functions.

● They adjust the handset volume when making a call via the handset.

● They adjust the volume of the headphones of a headset.

● They adjust the volume of the ringer tone during a call.

● They adjust the volume of the loudspeaker during open-listening/hands-

free mode.

This setting is stored immediately and will be active for all future calls.

Redial Key

(Forum IPhone 5010) / (Forum IPhone 5020/5025/5030/

5040): redials previously dialled numbers.

Key LED

On the Forum IPhone 5025/5030/5040 the key LED s without a function. This is also the case if you configure the key with L ED.

Redial feature on a programmable

Caller List Key

(Forum IPhone 5010) / (Forum IPhone 5020/5025/5030/

5040): opens the list of missed calls (see page 175).

Key LED

On the Forum IPhone 5025/5030/5040 the LED of the caller list key flashes if you have received new missed calls.

70 Feature Overview

Key Functions

Phone Book Key

opens the Forum 500 / Forum 5000 communications system’s telephone book (only available on the Forum IPhone 5025). See also the chapter

Telephone Book starting on page 171.

Hold Key

puts the current call on hold. Press this key once again to retrieve the call on hold.

Please note:Via this key, a call is put on hold locally in the device not in the

communications system. The connection to the subscriber is separated if you initiate an enquiry call. If neccessary, programme a Description of Programmable Feature Keys starting on page 107). This enables you the comfortable use of functions that require to put a subscriber on hold or you use the Hold meny entry in the status menu (see also the chapter sation” Status Menu starting on page 125).

Hold feature key (see the chapter Brief

“Conver-

R-Key, Enquiry-Key

(Forum IPhone 5010) / (Forum IPhone 5020/5025): to initiate and end an enquiry call. After you have ended an enquiry call, switch back to the call being held with this key.

Notes

● On the Forum IPhone 5010, the R-key function is preset on the program-

mable key .

● On the Forum IPhone 5030, the R-key function is preset on the program-

mable key T11 .

● On the Forum IPhone 5040, the R-key function is preset on the program-

mable key T12 .

Conference Key

(Forum IPhone 5020/5025): initiates a 3-party conference with the

current subcriber and the subscriber on hold when you are in an enquiry call

Feature Overview 71

Key Functions

Goodbye Key

ends an active call or exits an open menu page without saving any

changes made.

Navigation Keys/Select Key

(Forum IPhone 5010/5020/5025/5030): to navigate within the user interface of your telephone. By pressing the select key , you confirm a setting and/or execute various actions (e. g. dialling a call

number that you have selected in the redial list).

Options Key

accesses the device menu which allows settings for the telephone (see

also page 83).

The Locking of the Telephone Interface

The system administrator can lock your telephone’s interface via a setting for your user group. All keys of your telephone no longer function aside from a few exceptions (e.

g. the number keys and the trunk key 1).

● You can then make calls with your telephone but no system functionality

can be configured.

● If the system administrator has authorised you to do so, you can also set

the time group of the communications system (see also “Central settings” Menu Group on page 197). If your user group authorisation changes according to the time group, then it is possible that the interface lock of your telephone will be cancelled.

Please consult your system administrator if you have any questions about your authorisations.

Information for the system administrator

Administer authorisation of which keys are functional on the system telephone and which keys are locked over the

manager

72 Feature Overview

> User groups menu.

Configurator > User

the chapter

Display Contents

The display shows information on the current connection state or lists and menu texts. In the idle state, you see:

● your programmed user name and (on the Forum IPhone 5025/5030/

5040 SIP system telephones) your internal call number,

● the current time and date (data are transferred by the Forum 500 /

5000 communications system),

Forum

● symbols and status indications (if applicable).

L1 Administrator

3-May-15 12:45

Idle state on the Forum IPhone 5010/5020 A: User name, date and time B: Status indications

Idle state on the Forum IPhone 5025 A: User name and internal call number B: Status indications C: Softkey line

Feature Overview 73

Display Contents

Idle state on the Forum IPhone 5030 A: User name and internal call number B: Status indications C: Softkey line

Idle state on the Forum IPhone 5040 A: User name and internal call number B: Status indications C: Softkey line

74 Feature Overview

Display Contents

Display Language, Date and Time Display

The display language and the display of date and time on the telephone are configured via the web console of the Forum communications system (see the chapter page 94).

500 / Forum 5000

Settings on the Web Console on

Display Symbols

The following symbols/status indications may appear on the display:

Symbol Forum IPhone

5010/5020

Idle state

Telephone lock is activated

New voicebox message 1 Message

Bluetooth functionality is enabled

Bluetooth connection exists

Incoming call

Connection state

Outgoing call

Subscriber on hold (not displayed)

Hi-Q audio connection established

(not displayed)

or n Messages

(no Bluetooth support)

Hi – Q

Forum IPhone 5025/5030/5040

Feature Overview 75

Display Contents

LED Display on the TopSoftkeys

Unlike the Forum IPhone 5040 SIP system telephone, the TopSoftkeys on the

IPhone 5025/5030 SIP system telephones have LEDs that display the

Forum current status of a programmed function or the occupied state of a line. The colours of the TopSoftkeys shown on the display or the LED status have the following meanings:

LED Display Meanings

Lights up red

● Displayed on a trunk key or a busy key: The call

number programmed on this key is busy.

● Displayed on a function key: The programmed

function is activated (e. g. Call protection is turned on).

Flashes red

● Displayed on a trunk key or a busy key: The call

number programmed on this key is currently being called.

● Displayed on a function key with notification function:

There are new notifications (e. g. new Voicemail message or Missed calls).

Off ● Displayed on a trunk key or a busy key: The call

number programmed on this key is free.

● Displayed on a function key: not available

76 Feature Overview

Forum IPhone 5040: Operating the Touch Screen

Forum IPhone 5040: Operating the To u c h S cree n

The LCD touch screen is used to navigate the user interface.

Idle mode and connection state: Swipe left or right in the area of

TopSoftkeys to move between the key levels of the TopSoftkeys.

By swiping left or right in the area to the right next to the TopSoftkeys you change:

● Between the “Idle display” screen and the “Line selection”

screen in idle mode

● Between the “Call details”, “Multiple calls” and “Line selection”

screens in connection state

By swiping up or down in the area to the right next to the TopSoftkeys you scroll:

● Through the trunk keys that have been set up on your telephone

on the “Line selection” screen (possible in idle mode and connection state)

● Between several contacts (subscribers), with which you are

currently connected state on the “Multiple calls” screen

via different trunk keys in connection

To select a trunk key, a subscriber or any other element, simply press the element on the screen.

Feature Overview 77

Forum IPhone 5040: Operating the Touch Screen

“Idle display” Screen

Range Possible actions

A: display when idle Swipe left:

Call up the “Line selection” screen,

page 79

see

B: TopSoftkeys Swipe left or right:

Switch key level

Press TopSoftkey: Execute programmed function

C: Softkeys and level key Press softkey:

Execute programmed function

Press level key: Switch key level to call up further programmed softkeys

78 Feature Overview

Forum IPhone 5040: Operating the Touch Screen

“Line selection” Screen

Range Possible actions

A: Configured trunk keys Swipe left in connection state:

● Call up the “Multiple calls” screen,

see page 80 (if several connections exist)

● Call up the “Call details” screen,

see page 81 (if there is one connection only)

Swipe right in idle or connection

state

Call up “Idle display” screen, see page 78

Swipe up or down: Scroll through the list of trunk keys

Press the trunk key: Seize a line (the selected line is highlighted in colour)

Feature Overview 79

Forum IPhone 5040: Operating the Touch Screen

Range Possible actions

B: TopSoftkeys Swipe left or right:

Switch key level

Press TopSoftkey: Execute programmed function

C: Softkeys Press softkey:

Execute context-dependent function

“Multiple calls” Screen

The “Multiple calls” screen is displayed only if you are connected with multiple parties at the same time via

2).

key

different trunk keys (e. g. trunk key 1 and trunk

Range Possible actions

A: List of current parties Swipe left:

Call up the “Call details” screen, see page 81

Swipe right: Call up the “Line selection” screen,

page 79

see

80 Feature Overview

Forum IPhone 5040: Operating the Touch Screen

Range Possible actions

Swipe up or down: Scroll through list of current parties

Press entry: Change to this party (the active party is highlighted in colour)

B: TopSoftkeys Swipe left or right:

Switch key level

Press TopSoftkey: Execute programmed function

C: Softkeys and level key Press softkey:

Execute context-dependent function

Press level key: Switch key level to call up further programmed softkeys

“Call details” Screen

The “Call details” screen is displayed only if at least one call is being signalled (call status) or if you are connected with at least one party (connection state).

Feature Overview 81

Message Waiting Lamp

Range Possible actions

A: Call details about the current party

B: TopSoftkeys Swipe left or right:

C: Softkeys and level key Press softkey:

Swipe right:

● Call up the “Multiple calls” screen,

see page 80 (if several connections via different trunk keys exist)

● Call up the “Line selection”

screen, see page 79 (if there is one connection only)

Swipe up or down: Scroll through list of current parties

Switch key level

Press TopSoftkey: Execute programmed function

Execute context-dependent function

Press level key: Switch key level to call up further programmed softkeys

Message Waiting Lamp

The message waiting lamp is located on the right top of your telephone. The LED flashes in the following situations:

● You are receiving a call.

● New voicebox messages await you.

82 Feature Overview

Menus

Your SIP system telephone provides different menus to configure and use the

500 / Forum 5000 communications system’s features.

Forum

Status Menu

The status menu provides operation features that fit to the current situation

g. menu when the called subscriber is busy). To use this menu, you have to

(e. programme a of Programmable Feature Keys on page 107). For a description of the available status menu entries see the chapter Telephoning starting on page 116.

Main Menu

The main menu collects all features that can be used with the Forum 500 /

5000 communications system. It contains also all status menu entries.

Forum To access the main menu, you have to programme either a key or a when the telephone is in the idle state (see the chapter

Programmable Feature Keys on page 107). Please refer to the chapter Main Menu starting on page 173 for information on the main menu features.

Status menu feature key (see also the chapter Brief Description

Main menu feature

Status menu feature key which also allows to access the main menu

Brief Description of

Device Menu

Your telephone also has a local device menu. This menu is primarily for configuring the telephone (display settings, audio settings, etc.). Please read the chapter functions.

Local Telephone Settings starting on page 97 on the menu

Using Menus

The operation of the menus depends on the SIP system telephone type you are using.

Feature Overview 83

Menus

Forum IPhone 5010/5020/5025/5030

You can use the navigation keys/select key. The display on the Forum IPhone 5010/5020 indicates the actions that are currentlay available and which navigation key must be used to execute them

(example:

Enter to execute the current function. On the

Forum IPhone 5025/5030 the softkeys below the display indicate additional context-sensitive commands which you use alternatively.

Action Forum IPhone

5010/5020

Status menu and Main menu

Open status menu Press the Status menu

feature key.

Open main menu Press the Main menu

feature key. or: Press the Status menu

feature key in the idle state and select the Main menu menu entry.

Close status menu or

Press . Press . main menu (see also the note on

page 86)

Scroll menu Press (previous menu

entry).

Press (next menu

entry).

Switch back one menu

Press . Press . level

Forum IPhone 5025/5030

Press the Status menu feature key.

Press the Main menu feature key.

or: Press the Status menu

feature key in the idle state and select the Main menu menu entry.

Press (previous menu entry).

Press (next menu entry).

or: Press Esc softkey.

Select/activate displayed menu entry or option

Press .

or:

Press .

Press . or: Press . or: Press Ok softkey.

84 Feature Overview

Menus

Action Forum IPhone

5010/5020

Forum IPhone 5025/5030

Device menu

Open device menu Press . Press .

Close device menu (see also the note on page 86)

Select menu on the top menu level

Scroll selected menu Press (previous menu

Switch back one menu

Press . or: Press .

Press (previous menu).

Press (next menu).

drücken

or: Press Quit softkey.

Press (previous menu).

Press (next menu).

Press (previous menu

entry). Press (next menu

entry).

entry). Press (next menu

entry).

Press . Press Cancel softkey.

level

Select/activate displayed menu entry or option

Press . or: Press .

Press . or: Press Select softkey.

Forum IPhone 5040

Am Forum IPhone 5040 bedienen Sie die am Touchscreen-Display angezeigten Menüs und kontext-sensitiven Befehle, indem Sie auf das jeweilige Element am Display drücken.

Action Forum IPhone 5040

Status menu and Main menu

Open status menu Press the Status menu feature key.

Open main menu Press the Main menu feature key.

or: Press the Status menu feature key in

the idle state and select the

menu entry.

Feature Overview 85

Main

Menus

Action Forum IPhone 5040

Close status menu or main menu (see also the note on

page 86)

Press .

Scroll menu Swipe up or down via the display

Switch back one menu level Press Esc softkey.

Select/activate displayed menu entry or option

Press the screen element or:

Press (if shown)

Device menu

Open device menu Press .

Close device menu (see also the note

page 86)

Press or: Press Quit softkey.

Select/activate displayed menu

Press the screen element

entry or option

Scroll selected menu Swipe up or down via the display

Switch back one menu level Press Cancel softkey.

Note: If you close the main menu or the device menu by pressing the

key, changes that have not been saved are lost!

Automatic hiding of menus

An open menu is automatically closed after 60 seconds if you do not make any additional entries. The idle display appears again. Changes that have not been saved are lost.

Status menu and main menu legend

● Two dots following a menu entry mean: After selecting the menu entry a

sub-menu is opened in which you can select options or make entries.

● A “+” sign to the left of the name of a feature indicates that it is activated

and a “-” sign that it is deactivated.

86 Feature Overview

Entering Text and Numerals

● In an input line (e. g. for a call number) you can make entries/changes

straight away. The cursor indicates the position at which the input or deletion is made.

● In input lines for text, the numerical keypad automatically switches to the

entry of letters.

● Inputs are always made to the immediate left of the cursor position.

● Mistaken entries are always deleted to the immediate left of the cursor

position:

– on the Forum IPhone 5010/5020 with the navigation key,

– on the on the Forum IPhone 5025/5030 with the Delete softkey below the display,

– on the Forum IPhone 5040 with the softkey on the on-screen keyboard.

● If numerical inputs are longer than the display field, the digits disappear

off the display to the left. You can display the digits that were previously not visible again by moving the cursor to the left. The digits on the right will then disappear from the display field. Press the Navigation key (Forum IPhone 5025/5030) or the softkey on the on-screen keyboard (Forum IPhone 5040).

● Switching character input mode: Press the ABC/abc/123 softkey

(Forum keyboard (Forum

IPhone 5025/5030) or the abc/123 softkey on the on-screen

IPhone 5040).

Note: For a comfortable typing on the Forum IPhone 5025/5030, you

can use the detachable keyboard Forum Azerty FIP

5025/5030 which is available as an accessory. For

500(0) Keyboard

information on connecting this accessory see the chapter Installing the Detachable Magnetic Keyboard starting on page 37.

Feature Overview 87

Using Expansion Modules

With expansion modules, you can extend your telephone with additional free programmable keys. Keys of an expansion modules are configured on the web console in the same manner as the telephone‘s programmable keys (see also chapter

The following equipment combinations are possible:

Expansion module … … with the features connectable to a …

Programming Keys starting on page 104).

Forum 500(0) Keypad Paper FIP 5020/5025/5030/ 5040

● 16 Tasten keys with

LED indicator

● Labelling on label strips

● Forum IPhone 5020

● Forum IPhone 5025

● Forum IPhone 5030

● Forum IPhone 5040

Forum 500(0) Keypad Display FIP 5025/5030/5040

● 28 Tasten keys with

LED indicator

● 3 keys with LED indicator

● Forum IPhone 5025

● Forum IPhone 5030

● Forum IPhone 5040

to shift levels; enables programming of 84 storage locations on each expansion module

● Labelling of the keys

over the display; each key is assigned to a display line

The Forum IPhone 5010 does not support connecting expansion modules.

Using a Headset

You can use a headset with your telephone alternative to or in combination with the handset:

● For information on connecting a headset see the chapter Connecting a

Handset or Headset starting on page 16.

● For information on headset configuration see the chapters Setting the

Headset Type on page 98 and Setting the Audio Mode on page 97.

88 Feature Overview

Code-number Procedures

Many features can be set by entering code-number procedures. Code-number input is intended primarily for analogue telephones in your system. The codenumber procedures can also be used on your SIP system telephones. These are described in the “Forum guide (supplied with the system). You can also view a current online overview of codes in the

Configurator > Systeminfo > Codes menu.

500 / Forum 5000 – Standard Terminals” user

Feature Overview 89

Configuration on the Web Console

Commissioning

SIP system telephones are configured via the Web console of the

500 / Forum 5000 communications system. This chapter is for the

Forum system administrator of the communications system.

Configuration on the Web Console

1. Open a web browser. Enter the IP address of the communications system

into the “Address” input field. The default address is:

“http://192.168.99.254/”

2. User name, Password: Enter your user name and your password. The

default access data for the system are:

User: Administrator

Password: [no existing password]

3. Confirm via Login.

4. Open the Configurator > Telephony > Devices > VoIP phones menu.

5. In order to configure a new or to modify an already configured VoIP

terminal:

– Click above the table of VoIP telephones on the New button

– or click, in the table column Ph.No., on the corresponding entry.

A new dialogue opens.

90 Commissioning

Configuration on the Web Console

6. Enter the data into the form. For entering the data, mind the information in

the online help. You open the context sensitive online help with the command in the top navigation bar.

Please also refer to the information given in the chapters MAC Address on page 91 and Internet Address on page 92.

7. Confirm your entries with Apply.

8. Assign the SIP system telephone’s call number to a user (in the User manager

tions for the “Guests” user group and it may not be possible to make external calls with the SIP system telephone.

9. Connect the SIP system telephone to the network (see also the chapter Connecting to the Network on page 22.

The SIP system telephone starts. Messages visible on the telephone’s display will inform you about the start procedure’s progress.

> User menu). Otherwise, your telephone is given the authorisa-

Help

Please note:Do not disconnect the telephone from the network during

start-up!

MAC Address

When configuring the SIP system telephone, you may decide to enter or not to enter the MAC address of the device (e. address at hand).

Commissioning 91

g. because you may not have the MAC

Configuration on the Web Console

Commissioning with configured MAC address

You will find the MAC address on the label attached to the back of the SIP system telephone. If you configure the SIP system telephone with it’s MAC address, the device is ready for use after starting up.

Commissioning without entering the MAC address

To configure the SIP system telephone without entering a MAC address, you must set the DHCP mode to for all devices (

MAC only and all SIP system devices

mode in the

In the VoIP p h on e s dialogue, a part of the MAC address is already set. You do not need to remove the preset value if you configure the SIP system telephone without MAC address.

When configuring the SIP system telephone without MAC address, it is necessary to perform a one-time login procedure after the device is started.

1. Enter the call number of the SIP system telephone. Confirm the input

with (Forum IPhone 5010/5020/5025/5030) or with (Forum IPhone 5040).

2. Enter the user PIN. The default PIN for a user on the Forum 500 /

Forum with (Forum IPhone 5010/5020/5025/5030) or with (Forum IPhone 5040).

The SIP system telephone restarts to apply the configured call number.

All setting) or for all SIP system telephones (with configured

Configurator > Network > DHCP menu.

5000 communications system is “0000”. Confirm the input

Dynamic and static address assignment, either

setting). You can change the DHCP

Internet Address

When operating the DHCP server in the Static address assignment mode, you need to enter an IP address when configuring a SIP system telephone. This IP address is then automatically entered into the list of the DHCP entries that is managed by the communications system. This configuration is recommended to prevent conflicts when putting the SIP system telephones into service.

If you operate the DHCP server in the Dynamic and static address

assignment

will automatically be assigned an IP address by the DHCP server when

92 Commissioning

mode, entering an IP address is optional. In this case, the terminal

Configuration on the Web Console

started. This may mean – depending on the DHCP configuration – the IP telephone cannot be started.

Notes and Recommendations

● You can pre-configure the SIP system telephones, i. e. before the devices

are connected.

● If you want to use one or more expansion modules on a SIP system tele-

phone, you should configure these when doing the first-time configuration

Configurator > Telephony > Devices > VoIP phones menu. This

in the prevents the need for subsequent configuration changes.

● On the Forum 523/524, Forum 525/526 and Forum 550/560 communi-

cations systems, the SIP system telephones will download firmware updates from a public FTP server. If applicable, you may need to allow access to this FTP server from your company LAN, in order to obtain the latest firmware for your SIP system telephones.

● On the Forum 5004/5008/5012 communications system, the firmware

for the SIP system telephones is included in the firmware addons. You can load the current firmware addons in the

Components

● On the Forum 5500 communications system, the firmware for the SIP

menu.

system telephones is included in the system software.

● When configuring SIP system telephones, you should check for system

warnings. You can open a list of system warning by clicking the warning symbol in the top menu bar.

Configurator > System >

Commissioning 93

Settings on the Web Console

Configuring the Telephone

Settings on the Web Console

Basic settings of your SIP system telephone (e. g. display language, time zone) are set on the web console of the Forum communications system in the

System phones

The configuration of your telephone is either done by the system administrator or by yourself. In order to enable the telephone configuration for you, the system administrator must assign a service profile to your user group with the Te l e p h o n y > Devices > System phones menu.

The following settings are possible:

● selecting the display language

● setting of country-specific tones (e. g. dial tone)

● time settings for the display

● settings for automatic call answering

These settings are also possible via the main menu, see the Calls > Auto Call Answer.

● setting of notification tones

These settings are also possible via the main menu, see the Phone settings

● Setting the font colour on the idle display (only possible on the telephones

Forum Colour for the Idle Display on page 96)

● Setting the backlight during periods of inactivity

Tip: You can set after how many seconds the backlight is to be dimmed (Option the Display on page 100.

menu.

Change or Change-Peronal authorisation for the

menu on page 180.

> Message ring tone menu on page 188.

IPhone 5025/5030/5040, see the chapter Setting the Font

Brightness timer) via the terminals menu, see the chapter Setting

Configurator > Telephony > Devices >

500 / Forum 5000

94 Configuring the Telephone

Settings on the Web Console

A: Changing telephone configuration B: Applying changed configuration to the telephone

Proceed as follows:

1. On the System phones status page, select the desired telephone via the Search input field.

2. Click on Change.

A new dialogue opens.

3. This is where you set the desired functions. To do so, use the information given in the online help. You open the context-sensitive online help via the

Help command in the upper menu bar.

4. Click on Apply to save the configuration.

The dialogue is closed.

5. On the System phones status page, click on Apply.

The settings are now transferred to the telephone.

Note: If necessary for service purposes, a manual restart of a SIP

system telephone can be initiated using the calls taking place are disconnected if the system is restarted.

Configuring the Telephone 95

Restart button. Any

Settings on the Web Console

Setting the Font Colour for the Idle Display

You can load an individual background image in the communications system that will be used on all connected Forum system telephones (in the

If a rather dark background image is loaded, the text information shown on the display may be hard to read. In this case you can change the font colour (in

Configurator, Te l e p h o n y > Devices > System phones menu). The font

the colours

The modified font colour is used in the telephone’s idle mode for the display area, where the name The function keys shown on the display are not changed in any way and still appear in their pre-set blue font colour.

blue (default), white and black are available for selection.

Configurator, System > Components menu).

/ call number of the user and date / time are displayed.

IPhone 5025/5030/5040 SIP

Picture ID Server

The Forum IPhone 5025/5030/5040 SIP system telephones can show a picture of the caller on the display (for incoming and outgoing calls). To do so, there must be an image of the caller saved on the communications system.

● Images can be saved on a picture ID server with Forum 525/526,

550/560 and Forum 523/524 type communications systems. The

Forum address of the Picture ID server is configured in the

System

● An alternative to the picture ID server is saving the images to the phone

book on a Forum tions system (Configurator > Phone book menu). A separate image can be saved for each phone number in a phone book entry (office call number, mobile number, private call number).

Please consult the communications system online help for information on the configuration and file format of the images.

> Common menu).

5004/5008/5012 or Forum 5500 type communica-

Configurator >

96 Configuring the Telephone

Local Telephone Settings

For information on navigation in the device menu, please refer to the chapter Using Menus on page 83. Press the key to open the device menu.

Listening to Ring Tones

You can listen to the ring tones that can be set on the device. Ring tones are set via the main menu, see the page 187.

1. In the device menu. select the following entry:

– Forum IPhone 5010/5020: Preferences > Tones > Ring Tone

– Forum IPhone 5025/5030/5040: Audio > Ring Tones

2. Navigate through the ring tone list; in doing so the ring tones are played. Silent corresponds to the “0” value, this means ring tone signalling is off.

Setting the Audio Mode

Telephone calls can be conducted using the handset, a headset or via the loudspeaker. You can set the following combinations for headset operation on

Forum IPhone 5020/5025/5030/5040.

Phone settings > Ring tone menu on

Note: The audio mode setting is irrelevant for a Forum IPhone 5010

because this modell has no headset jack.

1. In the device menu. select the following entry:

– Forum IPhone 5020: Options List menu, selectPreferences > Set

> Audio Mode

Audio

– Forum IPhone 5025/5030/5040: Options List menu, select Audio > Audio Mode

2. Select the desired setting.

– Speaker: This is the default setting. Telephone calls are conducted using the handset or the loudspeaker (hands-free operation).

– Headset: Select this setting if you wish to conduct calls via the handset and via the headset. A call can be transferred from the handset to the headset by pressing up the handset.

Configuring the Telephone 97

. To transfer from the headset to the handset, pick

Local Telephone Settings

– Speaker/Headset: Incoming calls are first taken via the loudspeaker when the speaker to the headset and vice versa during a call. You can continue the call at anytime using the handset by picking up the handset.

– Headset/Speaker: Incoming calls are first taken via the headset when the loudspeaker and vice versa during a call. You can continue the call at anytime using the handset by picking up the handset.

key is pressed. Use the key to switch from the loud-

key is pressed. Use the key to switch from the headset to the

Setting the Headset Type

Various headset types are supported by the Forum IPhone 5020/5025/

SIP system telephones.

5030

Note: The Forum IPhone 5010 has no headset jack.

1. In the device menu. select the following entry:

– Forum IPhone 5020: Preferences > Set Audio > DHSG

– Forum IPhone 5025/5030: Audio > Headset > DHSG

2. Select the desired headset type.

Setting the Headset Microphone Volume

1. In the device menu. select the following entry:

– Forum IPhone 5020: Preferences > Set Audio > Headset Mic Vol.

– Forum IPhone 5025/5030/5040: Audio > Headset > Headset Mic

Vol

2. Select the desired volume.

Setting a Bluetooth Headset

The Forum IPhone 5040 supports the use of a Bluetooth headset as an alternate headset device.

Note: When the default Speaker audio mode is being used, if Blue-

tooth is enabled and a Bluetooth headset is paired, the phone automatically switches the audio mode to (see also the chapter entitled Setting the Audio Mode on page 97).

98 Configuring the Telephone

Headset/Speaker

Proximus Forum IPhone 5010, Forum IPhone 5020, 5025, Forum IPhone 5040, Forum IPhone 5030 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Forum™ 500 Forum™ 5000

Forum IPhone 5010/5020/5025/5030/5040

Contents

Forum IPhone 50xx SIP System Telephones

About this Manual

Using Your Telephone

Safety Precautions

Installation Site

Cleaning

Scope of Delivery

Installing the Telephone

Connecting a Handset or Headset

Handset

Headset (optional)

Desk Installation

Inserting the Key Card for Labelling the Keys

Forum IPhone 5010

Forum IPhone 5020

Connecting to the Network

Direct or Shared Network Connection

Connecting to Power

Scope of Delivery

Installing Expansion Modules

Hardware Features

Installation

Connecting the Expansion Module to Your Phone

Attaching the Stand

Inserting the Key Card (Forum 500(0) Keypad Paper FIP 5020/5025/5030/5040)

Attaching Multiple Expansion Modules

Safety Precautions

Installing the Detachable Magnetic Keyboard

Scope of Delivery

Hardware Features

Installation

Option A – Magnet-Only Connection

Option B – Reinforced Connection

Scope of Delivery

Wall Installation

Hardware Features

Direct Wall Mount Installation

Telco Wall Plate Installation

Dismounting the Phone

Configuration and Programming

Feature Overview

Key Assignments

Key Functions

Keypad

Trunk Keys

Programmable Keys

Loudspeaker Key, Loudspeaker/Headset Key

Mute Key

Vol um e Contro l Key s

Redial Key

Caller List Key

Phone Book Key

Hold Key

R-Key, Enquiry-Key

Conference Key

Goodbye Key

Navigation Keys/Select Key

Options Key

The Locking of the Telephone Interface

Display Contents

Display Language, Date and Time Display

Display Symbols

LED Display on the TopSoftkeys

Forum IPhone 5040: Operating the Touch Screen

“Idle display” Screen

“Line selection” Screen

“Multiple calls” Screen

“Call details” Screen

Message Waiting Lamp

Menus

Status Menu

Main Menu

Device Menu