Proximus Forum 500, Forum 5000, Forum Free 567, Forum Free 577, Forum Free 587 User Manual

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Forum™ 500 Forum™

Forum Free 567 Forum Free 577 Forum Free 587

User Guide

5000

Welcome to Proximus

Thank you for choosing a Proximus product that stands for the best in quality matched with high design standards.

Forum Free 565, Forum Free 577 and Forum Free 587

The following operating instructions will assist you in using your Forum Free 567, Forum Free 577 and Forum Free 587 and answer most of the questions that may arise. If you need any extra information or support, the first people to ask are your system administrator or retailer.

Internet: www.proximus.be/pabx

Forum™ 5000 and Forum™ 500

This user guide applies to the Forum™ 5000 and Forum™ 500 product families.

● The Forum™ 500 product family comprises the Forum™ 523/524,

Forum™ 525/526 and Forum™ 550/560 communications systems.

● The Forum™ 5000 product family comprises the Forum™ 5500,

Forum™ 5004, Forum™ 5008 and Forum™ 5012 communications systems.

If individual features differ on the systems, a reference is made in this user guide.

We hope you enjoy using your Forum Free.

General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Appropriate Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Overview and Basic Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

Authorisation is Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Further Documentation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

DECT and GAP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

Scope of Delivery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Inserting Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Mounting / Removing a Bracket . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Headset Socket/Bluetooth

Forum Free 587 : Removing the Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

USB and External Charging Port. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Forum Free 587 – USB Port: Removing the Cover . . . . . . . . . . . . . . . . . . 15

Setting Up and Connecting the Charger . . . . . . . . . . . . . . . . . . . . . . . . 15

Power Supply / Power Supply Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

Important Battery Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Precautionary Regulations during Usage. . . . . . . . . . . . . . . . . . . . . . . . . . . 18

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Commissioning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Charging and Usage Times . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Battery Charge Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Charge Warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Mobile Unit Subscription (Checking In) . . . . . . . . . . . . . . . . . . . . . . . . . 21

Registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Checking In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

Operational Controls on the Mobile Unit . . . . . . . . . . . . . . . . . . . . . . . 24

Display Elements and Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

The Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Display Elements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

Line of Softkeys and Idle Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26

The LED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27

Illumination. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Key Functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Locking Your Telephone Interface by the System Administrator . . 34

Menu Navigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35

Using Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Example: Language Setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

The Editors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Basic Functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Device Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Switching Mobile Unit Off/On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38

Keylock / Phone Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39

Telephone Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39

Speaker / Handsfree Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Adjusting Volume During a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Switch Ringer On/Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41

Switch Off Ringer When Called . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41

Vibra Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Signalling Wake-up Time or an Appointment . . . . . . . . . . . . . . . . . . . . . . .41

Muting Mobile Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42

Illumination / Display Dimming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42

Display: Change Brightness / Contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42

Automatic Hide / Message Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43

Event Window and Info Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43

Date / Time. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43

Bluetooth® Headset Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Subscribing / Renaming / Unsubscribing Bluetooth Headset . . . . . . . 44

Tele ph on ing via the Bluetooth Headset. . . . . . . . . . . . . . . . . . . . . . . . . . . . .45

Special Key (Hotkey) / VIP List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

VIP List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Adjusting to Environment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47

Special Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47

Emergency Call Key (SOS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

The Alarm Sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Internal and External Call Numbers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

External Seizure and Entry of Call Numbers. . . . . . . . . . . . . . . . . . . . . . . . 51

Multiple Trunk Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Multiple Connections. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

DTMF Postdial / VF Signalling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Charge Display (Charges) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Transmission of Call Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Blocked / Unblocked Call Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Keypad Dialling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Least Cost Routing (LCR). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Calls in the Call-Waiting Queue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Calls with Booking Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Forwarding Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Menu Before and During a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59

Telephoning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

External / Internal Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Dialling Directly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Pre-dialling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Making a Call from the Redial List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Making Calls from the Caller List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Call Waiting with an Internal Subscriber . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Using Routes to Make Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Menu when Dialling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Menu when Pre-dialling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Menu during Conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Menu if Subscriber Busy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Menu when Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Ending a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71

Accepting Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71

Calls During a Conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Incoming Call Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Call Waiting Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Enquiry, Toggling, Transfer and Conference . . . . . . . . . . . . . . . . . . . . 75

Enquiry / Toggling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Transferring an Internal/External Call to an Internal Subscriber . . . . . 76

Transferring an External Call to an External Subscriber. . . . . . . . . . . . . . 77

Enquiry Call Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Menu when Subscriber on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78

Three-Party-Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79

Menu during Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Special Calls / Conversations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Call Recording. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82

Automatic Call Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83

Voicebox Queries. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85

Parked Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86

Announcements (with and without Intercom). . . . . . . . . . . . . . . . . . . . . . .87

Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89

Baby Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89

Confirming Appointment / Alarm Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Accepting an Appointment Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Doorbell, Door Opener . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91

Entrance Intercom Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91

Phone Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

System Phone Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Calling from the Communications System Phone Book. . . . . . . . . . . . . .93

Speed-Dialling (System Phone Book) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95

Add Phone Numbers from Lists to Communications

System Phone Book. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95

Personal Phone Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Calling from the Personal Phone Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . .98

Adding Entry to Personal Phone Book. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .98

Editing Personal Phone Book Entries. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Speed-Dialling (Personal Phone Book). . . . . . . . . . . . . . . . . . . . . . . . . . . 100

The Device Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Information on Display Symbols in the Device Menu. . . . . . . . . . . 102

Overview: Device Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

“Info” Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

“Active features” Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

“Directories” Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

“Un Park” Menu Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

“Pickup” Menu Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

“Take” Menu Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

“Time/Alarms” Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

“Audio” Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

“System” Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

“System menu” / Main Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

System menu: “Calls” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

System menu: “Call forwarding”. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

System menu: “Messages” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

System menu: “Protection”. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

System menu: “Connections”. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

System menu: “Phone book” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

System menu: “Applications”. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

System menu “Central settings” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

“Settings” Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .134

“Security” Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .138

“Profiles” Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .142

“Door opener” Menu Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .143

Key Programming. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

Programmable Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

Programmable Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

Appendix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Care and Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150

Technical Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

Menu Tree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

Environmental Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

General Information

The DECT telephone Forum Free 567/577/587 is a cordless system telephone for operation on the Forum 500 / Forum 5000 communications system. You can also operate your DECT telephone on other communications systems and thus use it at different locations. Operation on communications systems by other manufacturers is still possible when they comply with the GAP standard.

There are three DECT telephone models available:

Forum Free 567

– 2 side buttons (+/-) – 3 softkeys (2 of them programmable) – monochrome display – caller list for up to 50 entries – redial list for 50 entries – private phone book / personal directory for 200 entries –socket for headset

– IP 50 ingress protection

Forum Free 577

– 1 hotkey / 3 side buttons (programmable) – 3 softkeys (2 of them programmable) – 2 programmable navigation keys – colour display – caller list for up to 50 entries – redial list for 50 entries – private phone book / personal directory for 200 entries – headset connection via cable or Bluetooth – mini USB connection

– IP 50 ingress protection

General Information 7

Appropriate Use

Forum Free 587

– 1 hotkey / 3 side buttons (programmable) – 3 softkeys (2 of them programmable) – 2 programmable navigation keys – colour display – 1 emergency key (SOS) – caller list for up to 50 entries – redial list for 50 entries – private phone book / personal directory for 200 entries – sensor for mandown, no movement, escape alarm – headset connection via cable or Bluetooth – mini USB connection

– IP 65 ingress protection (dust and jet-water protected)

Appropriate Use

This product can be operated on a DECT-GAP-compatible communications system in all EU member countries. The telephone complies with radiospecific European-harmonised DECT standards.

The CE mark on the product confirms conformity with the technical regulations regarding user safety and electromagnetic compatibility, valid as of the issue date of the corresponding Declaration of Conformity according to European Directive 99/5/EC.

Safety Information

Please be sure to note the following when setting up, connecting and operating the telephone.

● Place the charger on an anti-slip mat.

● Position the connecting cable where it will not cause an accident!

● The charger may only be set up and operated within a closed building.

● Please refer to page 17 for important information on battery use.

● Do not lay down the mobile unit or set up the charger

8General Information

Safety Information

–near heat sources, – in direct sunlight, – near other electrical devices generating strong, magnetic fields.

● Protect your telephone from moisture, dust, aggressive fluids and vapours.

● Connect only approved accessories.

● Use the included power supply only (ID No.: 23-001089-00).

● Use the standard batteries ID No. 23-001059-00 or ID No. 23-001080-

00.

● Do not use any power supply that is visibly damaged (ruptures, cracks of

the housing).

● Switch off the mobile unit before you remove the batteries.

● Research has demonstrated that in certain cases medical devices can be

affected by portable telephones (DECT) that are switched on. This is why when within medical institutions you should be sure to comply with the regulations of the respective institution when using portable telephones.

WARNING! Never

– open the charger or the mobile device (aside from the battery compartment lid)! – touch the plug contacts with sharp, metal objects! – carry the charger by the connecting cable!

● Only use a slightly damp or an anti-static cloth to clean your telephone.

Never use a dry cloth. Never use cleansing agents.

● Do not use your telephone in areas at risk of explosion.

● Do not use Forum Free 567 and Forum Free 577 in damp rooms (e.g. bath).

● Do not hold the telephone in the hands-free mode next to your ear as the

volume can be very high.

● Set up and keep mobile device and accessories outside the reach of

children.

● This product's earcap region (at the front) and the loudspeaker region (at

the rear) is slightly magnetic and may pick up metallic objects, such as staples or pins. Please check both regions for metallic objects before use.

General Information 9

Overview and Basic Information

Note for persons wearing hearing aids

Persons wearing hearing aids should keep in mind that when using the mobile device at sufficient volume, the resulting radio signal interference produces an unpleasant humming noise.

Overview and Basic Information

Authorisation is Required

Most of the features mentioned in this manual can only be used when you have the corresponding user authorisation. Your system administrator configures authorisations when configuring the communications system.

Contact the system administrator when you have questions on specific features or are not able to use a feature satisfactorily.

Further Documentation

Please use the other included documentation on parts of your communications system. This documentation is on the Forum 500 / Forum 5000 product CD.

DECT and GAP

A digital radio connection is established between the mobile unit and the base station (Radio Fixed Part, RFP) in accordance with the DECT standard (DECT = Digital Enhanced Cordless Telecommunications). The digital channel ensures the best voice quality without static or background noise. The Generic Access Profile (GAP) is used for signalling between the communications system and the mobile unit.

The Generic Access Profile (GAP) and the DECT standard define procedures according to which digital cordless telephones can establish connections. The GAP standard applies independent of manufacturer, meaning that communications systems and mobile units of various manufacturers can be combined. The basic functions (telephoning, accepting calls) are always available in these combinations; other functions (e.g. displaying the call number on the display, displaying connection charges) which your Forum 500 / Forum 5000 communications system provides along with your mobile unit, may not be available with other manufacturers’ communications

10 General Information

Overview and Basic Information

systems. Please consult the corresponding manufacturer’s user guide or contact your system administrator.

Information on transmission quality

● Due to digital transmission within the frequency range used – even within

range depending on the structural environment – dead spots can result. In this case, transmission quality can be lessened by increased and brief transmission gaps. A slight movement outside the dead spot will reestablish the usual transmission quality. When a caller goes out of range, the connection is disconnected.

● In order to avoid radio-related interference with other electronic devices,

we recommend as great a distance as possible (minimum of 1 m) between the charger or mobile unit and other devices (e.g. radios, loudspeakers, etc).

● As is the case with any cordless telephone, the mobile unit uses radio

signals which do not guarantee a connection under all circumstances. This is why you should never completely rely on cordless telephones for essential communication (e.g. for medical emergencies).

General Information 11

Scope of Delivery

Installation

Scope of Delivery

Mobile unit

This package includes:

● a mobile unit (Forum Free 567, Forum Free 577 or Forum Free 587)

● a standard battery

● a belt clip

● only with Forum Free 587: information paper for removing the lateral

guides in the charger

Charger (separate)

This package includes:

● a charger

● one power supply (ID No.: 23-001061-00)

12 Installation

Inserting Battery

Forum Free 567, Forum Free 577

Slide the battery compartment lid down until the catch releases, then lift it. Insert the battery with the contacts pointing down. Place the battery compartment lid on the unit and slide it upwards until it clicks into place.

Forum Free 587

Loosen the two screws on the rear side of the mobile unit with a suitable tool and remove the lid. Insert the battery with the contacts pointing downwards, close the battery compartment with the lid (insert lower down, press upwards) and screw it shut again. Do not damage the rubber seal when putting it back together.

Inserting Battery

Mounting / Removing a Bracket

Forum Free 567, Forum Free 577

The bracket that comes with the product is placed on the two openings at the upper end of the mobile unit and snapped into place by pressing on it. To remove the bracket, press in the little recesses of the edge of the bracket and pull the bracket apart somewhat.

Installation 13

Headset Socket/Bluetooth

Headset Socket/Bluetooth®

All mobile units have a 2.5 mm jack socket on the bottom for connecting a headset. Use recommended headsets only (see Accessories starting on page 150).

The Forum Free 577/Forum Free 587 mobile units have a Bluetooth interface (2.0) for operating corresponding headsets. The Bluetooth interface can be used for transmitting audio data only with a headset.

Safety precaution

Headsets can produce tones which are very loud and high. When you are exposed to such tones, this can lead to hearing damage. Before using a headset, please adjust the volume to the lowest possible level. You can make these settings for cable-connected headsets in the > Audio > Volume Settings > Corded Headset menu (see page 112). Adjust the setting directly on the device with Bluetooth headsets (please consult the device user guide). When telephoning with the headset, adjust the volume – if necessary – slowly.

Forum Free 587 : Removing the Cover

The opening of the headset socket is closed with an undetachable cover. If a headset is not used, please be sure to close the opening to be sure the device can be operated in accordance with its protection class.

Remove the cover by tugging it out of the housing on the upper edge. Never tug it out on the lower edge!

14 Installation

USB and External Charging Port

Forum Free 577, Forum Free 587: There is a mini USB port (2.0) on the lower

right side. It has two functions.

● As an interface for connecting to the PC e.g. to load data to/from the

device. When the mobile unit is connected to a PC it is charged simultaneously. The charging process is slower, however, than when the mobile unit is charged in the charger.

● As a connection socket for a USB charger (see Accessories starting on

page 150), e.g. to charge the mobile unit even when it is in a leather pouch. This charging process is also slower than when charging in the charger.

Use a shielded “USB 2.0 A to USB mini B” type USB cable only.

Forum Free 587 – USB Port: Removing the Cover

The opening of the USB port is closed with an undetachable cover. If a USB cable is not used, please be sure to close the opening to be sure the device can be operated in accordance with its protection class. Remove the cover by tugging it out of the housing on the upper edge.

Never tug it out on the lower edge!

Setting Up and Connecting the Charger

Forum Free 567, Forum Free 577: The mobile units can be operated without

changing the charger.

Forum Free 587: When operating the mobile unit, you have to remove the two lateral guides in the charger. These are easy to lift up on the inner edge using a fingernail or a paper clip.

You can also remove the guides by pressing a suitable screwdriver in the longish holes on the bottom of the charger.

Installation 15

Power Supply / Power Supply Unit

Connect the power supply unit with the charger and place the connecting cable through the cable guide. If necessary, change the connector of the power supply (see Power Supply / Power Supply Unit on page 16).

Where to set it up

Your telephone is made for normal usage conditions. Today’s furniture is coated with a sheer myriad of lacquers and plastics and treated with various lacquer care products. It is possible that some of these materials contain components which can attack and deteriorate the plastic feet of the charging station. The device feet altered by these foreign substances may leave undesirable marks on furniture surfaces.

For understandable reasons, the manufacturer cannot assume liability for these types of damage. This is why you should use an anti-slip mat under your charging station – particularly with furniture that is new or has been freshened up with lacquer care products.

Note: Please make sure you do not set up the charging station in the

space where doors or windows open: Damage Risk!

Power Supply / Power Supply Unit

The power supply unit is suitable for 100V to 240V alternating current (5060 Hz). It comes with 4 interchangeable adapters so it can be used practically anywhere worldwide. As needed, put the connector on the power supply used in your country. Mounting varies slightly as there are two variants of the power supply connector.

Va ri a n t 1: Position the switch on the power supply at OPEN and slide the connector in place upwards and off. Stick the desired new connector into the power supply and lock it by positioning the switch at LOCK.

Va ri a n t 2: Remove the connector if one is there by pressing OPEN. Then place the desired new connector into the power supply slightly diagonally with the TOP designation showing upwards. Press it down until it clicks into place.

When you wish to disconnect the charger from the power supply, pull the power supply unit plug out of the mains socket. If there is a power outage, all memory data (programme and user data) are saved on the mobile unit without alteration.

16 Installation

Important Battery Information

Devices are operated using a Li-ion battery.

Be sure to read the following precautionary regulations before using the battery for the first time. Retain these precautionary regulations and all operating instructions close at hand for later reference.

Not observing any of the following precautionary battery operation regulations is hazardous and can lead to overheating, inflammation and explosion.

● CAUTION: Explosion hazard when battery replaced improperly.

● Never use the battery for providing power to other devices. It is exclusively

for supplying power to the mobile units.

● Never use or leave the battery near open flames.

● Never put the battery in a microwave oven, throw it into a fire or expose it

to extreme heat in any other way.

● Never carry or store the battery together with electroconductive articles

(necklaces, pencil leads, etc.)

● Never take apart the battery or modify it in any way or subject it to

powerful blows.

● Never immerse the battery in freshwater or saltwater.

● Never use or leave the battery in direct sunlight, or in a car parked in direct

sunlight or anywhere else with high temperatures.

● If you ever notice any fluid leakage, an unusual smell, accumulation of

heat, discolouring, deformation or any other abnormal condition while using, charging or storing the battery, remove it immediately from the mobile unit and keep it away from open flames.

● Battery fluid can damage your eyes. If you ever get battery fluid in your

eyes, immediately rinse them with clean tap water and contact a doctor.

● If the battery is to be used by children, make sure that a responsible adult

instructs them regarding relevant precautionary regulations and make sure the children use the battery properly.

● If battery fluid accidentally gets on your clothing or skin, immediately rinse

the spot with clean tap water. Extended contact with battery fluid can lead to skin inflammation.

Installation 17

Important Battery Information

Precautionary Regulations during Usage

● The battery is only intended for usage with this mobile unit.

● Only use the charger that comes with the product for charging.

● A new battery is not charged. Before using it the first time, you thus have

to charge it.

● Using a battery in a cold environment can reduce the expected operating

time of a fully charged battery. Charge the battery in a place where the temperature is within the 10° C to 35° C range. Charging the battery outside this temperature range can mean the time required for charging is longer or result in failure to charge.

● If the operating time of a battery is very limited after being fully charged,

this indicates the life span of the battery has expired. Replace the battery with a new one.

● Never wipe off the battery with thinner, benzine, alcohol or other volatile

agents or chemically treated cloths. Otherwise, this could cause deformation of the battery or malfunctioning.

● When you have to ship your mobile unit with an installed Li-ion battery or

ship the Li-ion battery separately, please observe the legal stipulations and directives regarding sending hazardous materials with the post.

18 Installation

Charging and Usage Times

Commissioning

Load the battery before using the mobile unit for the first time because of its low capacity on delivery. Place the switched on or switched off mobile unit into the charger. If the mobile unit is switched off (e.g. after inserting the battery for the first time), the mobile unit will be charged while beeing switched off. The LED flashes alternately green / red to indicate this state. When you switch on the mobile unit (see page 38), the current charging status is displayed (see page 21).

Maximum battery performance is achieved only after three to five charge and discharge cycles. Place the mobile unit regularly into the charger to charge the battery optimally.

Charging and Usage Times

Charge time in the charger (uncharged battery)

2.5 hours to full capacity.

Charge time using USB charger

5hours to full capacity.

Ta l k ti m e

Up to 12 hours (at full charge).

Stand-by time

Up to 110 hours (at full charge).

Note: Poor radio connections (large distance from system radio

station) reduce the stand-by and talk time of the mobile unit. High speaker or ringer signal volume, frequently activated key and display lighting as well as activated vibration alarm and Bluetooth operation are also features decisive in reducing stand-by and talk times.

Commissioning 19

Charging and Usage Times

Battery Charge Display

The charging status of the battery is shown on the display. The following means:

61 - 100 % charged 31 - 60 % charged 11 - 30 % charged 6 - 10 % charged 0 - 5 % charged battery is charged

● When the mobile unit is placed on the charger with a completely

discharged battery there is no status display until a certain charge has been reached. This process can take a few minutes and is not a defect.

● Even when the mobile unit is switched off the battery discharges slowly.

● While charging the LED appears orange; green when the battery is fully

charged (can be deactivated in the > Settings > Illumination > LED indications > Life indication menu (see page 135).

Charge Warning

When the battery capacity is nearly exhausted, you will see a warning on the display and hear short “beep” signals as an acoustic warning (can be deactivated in the > Audio > Attention tones > Battery warning menu (see page 114)).

If you are making a call at the time, you have 5 minutes to complete the call before the mobile unit shuts itself off.

20 Commissioning

Mobile Unit Subscription (Checking In)

Your mobile unit can be operated on a maximum of 10 different communications systems. To do so, it has to be subscribed to each system, i.e. checked in.

The check-in procedure is usually done when commissioning the device. This is usually done by your system administrator for you when operated on the Forum 500 / Forum 5000 communications system. Checking in is done via the following steps.

1. Switch on the mobile unit. To do so, press the button. When commissioning, the Language menu appears. Use the and

navigation keys to select the desired display language. Confirm with the

softkey.

2. When commissioning the first time, Subscription appears on the display. If you do not wish to immediately start checking in, after a few seconds No

system appears on the mobile unit on the idle display. In this case, press the softkey and call the System > New system menu.

A new DECT configuration entry must be configured on the Forum 500 / Forum 5000 communications system to check in the mobile unit. When the mobile unit is to be checked in onto the communications system using the so-called Secured procedure the IPEI (International Portable Equipment Identity) of the mobile unit is required for this configuration entry (located in the > System > Show IPEI menu).

3. You have to enter the Authentication Code first to log into a new system. The access code is valid for all further steps during the login, i.e. up until the login was successful or cancelled.

Enter the (maximum) 8-digit code which was entered into the Configurator of the communications system. If no authentication code was entered into

the Configurator, no code entry is necessary. Press the

Note: When you prefix authentication code entry with the star key, the

mobile unit will be checked in as a GAP device. The header of the access code input mask changes to GAP/CATiq.

softkey.

Commissioning 21

Mobile Unit Subscription (Checking In)

Tip: The length and quality of the authentication code used depends

on your security requirements. Please keep in mind that the memory required for the authentication code increases 4 bits per additional digit.

4. After entering the access code the New system is displayed. Continue with the following menu items.

– Subscription: If there are no other communications systems within radio range and you have activated simplified registration on the communications system, you can start logging in via this menu item without entering a PA RK .

– Enter PARK: begins the login process in the secured procedure. Enter the

communications system PARK. Then press the – Show IPEI: displays the IPEI of the mobile unit.

The mobile unit begins subscription and displays Subscription: Please wait. This procedure should be completed very quickly. If not, the entries may not be correct or the radio connection is inadequate. In this case, cancel the

Esc

procedure using the entries. After completion of checking in, the mobile unit is ready for operation.

softkey and repeat the registration with corrected

softkey.

The following applies to other manufacturers’ communications systems

Note for the system administrator

If you are operating a DECT network on an Forum 5004/5008/5012 or Forum 5050 communications system, please read the more detailed information as well in the “Mounting and Commissioning” (Forum 5004/ 5008/5012) or “Commissioning and Maintenance” (Forum 5500) guide and in the online help on the topics DECT networks and DECT areas. This is where you will find details on configuring DECT base stations and on checking in DECT terminals in DECT areas.

Registration

Anytime the mobile unit is checked in/registered with a communications system, this registration is saved on the device. A registration entry includes a system name.

22 Commissioning

Mobile Unit Subscription (Checking In)

When you have checked onto the system with your mobile unit, the system name appears on the display. You can change the registration entry data as needed. To do so, call the > System > Subscriptions menu. Select the desired registration entry and change the data (please refer to page 114).

Checking In

After the mobile unit has been registered on one or more communications systems, you can make calls. If you have activated the Auto Search feature (see page 114), the mobile unit (when idle) will automatically select the closest available system and check in there. If you do not wish to use the Auto Search feature, you can execute an exclusive search for a desired system based on the saved registration entries.

Commissioning 23

Operational Controls on the Mobile Unit

Functions

Operational Controls on the Mobile Unit

Emergency key (Forum Free 587 only)

Receiver

Forum Free 567: +/- Keys (volume adjust) Forum Free 577/587: 3 Side keys (programmable) and volume adjust

Navigation keys (partly programmable)

Speaker/ Handsfree use

Call key/Enquiry key

Headset connector

LED

Hotkey (programmable)

(not Forum Free 567)

Display

Rear: Loudspeaker

3 Softkeys (partly

programmable)

C key (delete)

End key / On-Off key

Number keys

Letter keys

Mini USB connector

(not Forum Free 567)

Ringer on/off

Key assignment (default)

24 Functions

Microphone

Keylock

Display Elements and Symbols

The Display

The display shows you information regarding the current connection state or menu lists and texts. When idle you see

● the system name with the internal call number,

● your programmed user name,

● the current time and date,

● a set alarm and/or appointment ,

● any activated features if applicable,

● the activated profile ,

● symbols for programmed functions.

The time is only displayed when transmitted from the system or set by you.

Use the navigation keys to scroll up and down through pick-lists (e.g. phone book) and the menu for the features. A selectable entry is highlighted.

Display Elements

Symbols in the upper line of the display:

radio connection quality microphone switched off battery charging status battery is charged loudspeaker switched on headset active

Bluetooth headset operational Bluetooth connection active

voicebox message (if available) you have received new short messages

Functions 25

Display Elements and Symbols

you have short messages which have been read ringer switched off call key pressed call forwarding “immediately” is activated call protection active alarm sensor active (Forum Free 587 only)

Line of Softkeys and Idle Display

The three keys below the display are called softkeys. The functions assigned to the keys are shown in the lowest line of the display. The key function automatically changes depending on the respective operation state of the mobile unit.

The following symbols appear in the softkey line in the default condition of the mobile unit.

Enables selection from the redial list. Navigation menu. This is for calling a pick-list of frequently used

features. These are:

● phone book of the Forum 500 / Forum 5000 communications

system (central phone book / system directory)

● phone book of the mobile unit (personal phone book / private

directory)

● info lists (caller list, voicebox (if available), redial)

● profiles

The navigation keys are also assigned with these functions.

● short key press: You open the device menu of the mobile unit

(see page 101).

● long key press: You open the system menu / main menu of the

communications system (see page 115).

26 Functions

The LED

Note: Please keep in mind that the functions of the left and middle

softkeys and the left/right navigation keys are programmable and can thus be re-assigned later on.

The LED

The light diodes located on the upper corner (tri-colour / red-orange-green) signal specific events which can be system defaults which you cannot alter or also may be switched on or off by you (see also page 135). Please refer to the following table for more information.

Colour Status Description can be

switched on/off

green flashes

rapidly flashes

slowly illuminated handsfree activated yes illuminated battery fully charged (when on the

red flashes

rapidly flashes

slowly flashes

slowly

incoming call yes

stand-by display / within range / not in the charger

charger) sensor alarm (Forum Free 587 only) no

outside system range yes

alarm call / notification no

new entries in the info area (e.g. caller list)

time functions yes

yes

Functions 27

Illumination

Colour Status Description can be

switched on/off

orange flashes

slowly

illuminated battery charging yes

green / red

alternating mobile unit is switched off while beeing

stand-by display / within range / not in the charger / battery capacity under 60% charged

charged in the charger

yes

Illumination

The display and the keyboard are illuminated. You can individually define the illumination duration yourself in the > Settings > Illumination menu (see page 134).

Key Functions

The following table provides you with an overview of the various default key functions. The keys provide access to various functions depending on the device state and key press length (short or long).

Key Duration

(key press)

…State Description

right softkey short stand-by calls the device menu

menus, lists calls the respective options menu

or save

call options menu during call

long stand-by calls the system menu / main

28 Functions

Key Functions

Key Duration

(key press)

left softkey short stand-by redial (default) or calls

long stand-by programming the key function

middle softkey short stand-by displays the “Navigation menu”:

long stand-by programming the key function

up navigation key

short stand-by, call calls the central phone book

…State Description

programmed function

Esc

)

menus, lists confirm ( call activates the call-dependent

function (e.g. enquiry, reject)

list of functions which can also be accessed using the navigation keys (default), or calls the programmed function

menus, lists, editor

menus, lists scrolls upwards

cancel (

editor one line up

down navigation key

Functions 29

short stand-by, call calls the personal phone book

menus, lists scrolls downwards editor one line down

Key Functions

Key Duration

(key press)

left navigation key

right navigation key

short stand-by, call calls the info list (default) or calls

long stand-by programming the key function

short stand-by, call calls the profile setting (default)

long stand-by programming the key function

…State Description

menus back one menu level. Usually

editor moves cursor back one digit

call decreases volume (save via ) editor moves cursor to beginning of line

menus to the next menu level. Usually

editor moves cursor forward one digit

call increases volume (save via )

the programmed function

Esc

replaces the

or calls the programmed function

replaces the

softkey (back)

Ok/ Change

softkey

editor moves cursor to end of line

handsfree short stand-by making a handsfree call

call switches speaker/handsfree on /

off

lists makes handsfree call to selected

entry

30 Functions

Key Functions

Key Duration

…State Description (key press)

C key short incoming call switches off the ringer (only for

current call) – if supported by system

menus back one menu level. Usually

Esc

replaces the

softkey (back) lists deletes the corresponding entry editor deletes the character left of the

cursor

long lists deletes the entire list (except

phone book) menus back to stand-by state editor deletes all characters

call key (lifting up), green

short stand-by making a call

incoming call accept call call signal key function lists makes call to selected entry

long stand-by calls the redial list

lists adopts pre-dialling entry (for

local list access only, see

page 135)

Functions 31

Key Functions

Key Duration

…State Description (key press)

end key, red short stand-by “Off” menu

call end call

incoming call reject call (if supported by

system) menus/lists back to stand-by state editor exit editor without changes

long all states switching off mobile unit

mobile unit

switching on mobile unit off

number keys …short stand-by pre-dialling numeric entry

editor characters according to table (see

page 36)

number long stand-by calls voicebox (if available) number keys …long stand-by dials the corresponding speed-

dialling destination (if speed-

dialling is programmed)

key short stand-by pre-dialling * entry

editor switches upper/lower case when

entering text

long stand-by switches ringer on/off (perma-

nently)

key short stand-by pre-dialling # entry

editor characters according to table (see

page 36)

long stand-by keylock on

32 Functions

Key Functions

Key Duration

(key press)

hotkey (not

Forum Free 567)

SOS key (Forum Free 587 only)

upper sidekey (Forum

Free 577, Forum Free 587 only)

sidekey (Forum Free 567 only)

middle sidekey (Forum

Free 577, Forum Free 587 only)

short stand-by calls the programmed function

long stand-by, call makes an emergency call (call or

short stand-by calls the programmed function

short call increases volume (for current call

short stand-by calls the programmed function

…State Description

call increases volume (for current call

(default: VIP list)

notification, depending on the programming and on the communications system)

only)

only/save with

)

lower sidekey (Forum

Free 577, Forum Free 587 only)

sidekey (Forum Free 567 only)

Functions 33

short stand-by calls the programmed function

call decreases volume (for current call

only)

short call decreases volume (for current call

only/save with

)

Locking Your Telephone Interface by the System Administrator

The system administrator can lock your telephone interface via a setting for your user group. All keys of your telephone no longer function aside from a few exceptions (e.g. the call key and the number keys).

● You can still make calls with your telephone but no system functions can

be configured.

● The redial function, the communications system telephone books, the Info

menu and the state-dependent menus cannot be activated. (The statedependent menus are described in the Telephoning starting on page 60 chapter). The personal phone book of the mobile unit is, however, available because the lock only affects communications systems functions.

● If the system administrator has authorised you to do so, you can set the

time group of the communications system (please refer to the chapter entitled System menu “Central settings” starting on page 133). If your user group authorisation changes according to the time group, then it is possible that your telephone’s interface lock will be cancelled due to a change in time group.

Please contact your system administrator if you have questions regarding your authorisations.

34 Functions

Using Menus

Menu Navigation

Using Menus

Scrolling

Use the / navigation keys to scroll through menu entries. When you press the key with the first menu entry selected, you go to the last menu entry. When you press the key with the last menu entry selected, you go to the first menu entry.

Menus hide automatically

Menus hide automatically under the following conditions.

● Any open menu closes automatically after 60 seconds if you do not make

any further entries. Exception: Playing back a voicebox message which is longer than 1 minute. Unsaved changes are lost.

● In the call state when you make entries that require calling up a new call-

dependent menu, e.g., when looking for a call number in the phone book during an enquiry call.

● When switching to a sub-menu or up a menu level.

● Any saved menu entries remain saved when you exit the menu.

● When you have opened the device menu (see page 101) and you get an

incoming call, you can accept it and the menu remains in the background (see also Automatic Hide / Message Windows starting on page 43). When you have opened the system menu / main menu of the Forum 500 / Forum 5000 communications system and get an incoming call (see page 115), the caller will hear a busy signal and the call is entered onto your caller list.

Menu Navigation 35

Example: Language Setting

1. Open the menu – depending on the configuration of your mobile unit, this

is done via –the softkey

or – short key press of the end key and select the Menu menu entry

from the list.

2. Use the / navigation keys to select the Settings entry from the list

and press the

3. Use the / navigation keys to select the Display entry from the list and press the

4. Use the / navigation keys to select the Language entry from the list and press the

5. Use the / navigation keys to select a language offered on the list and press the softkey (save).

6. To exit the menu press the key, the C key , or press the end key shortly.

The Adding Entry to Personal Phone Book on page 98 chapter has another detailed navigation example.

softkey or the navigation key.

Esc

softkey multiple times, the navigation

The Editors

Entering names/call numbers

Various editors enable you to enter new call numbers and names or edit older entries (e.g. Phone book). Entering letters of the alphabet is done with the following library of characters:

Key Upper-case letter Lower-case letter

1 ? ! 1 - + * / = & ( ) % ¿ ¡ ? ! 1 - + * / = & ( ) % ¿ ¡ 2 A B C 2 Ä Å À Á Ã Æ Ç a b c 2 ä å à á ã æ ç 3 D E F 3 È É Ê Ë d e f 3 è é ê ë 4 G H I 4 Ì Í Î Ï g h i 4 ì í î ï 5 J K L 5 j k l 5

36 Menu Navigation

Key Upper-case letter Lower-case letter

6 M N O 6 Ñ Ö Ò Ó Ô Õ Ø m n o 6 ñ ö ò ó ô õ ø 7 P Q R S 7 ß p q r s 7 ß 8 T U V 8 Ü Ù Ú Û t u v 8 ü ù ú û 9W X Y Z 9 w x y z 9 0 space , . 0 : ; _ ” ‘ ˆ ˜ space , . 0 : ; _ ” ‘ ˆ ˜

The Editors

* short key press: switching

between entering numbers or text and upper/lower case

long key press: entry of *

# # @ $ £ ¥ § < > { | }

[ \ ]

● In input lines for entering text, the numeric keyboard automatically

short key press: switching between entering numbers or text and upper/lower case

long key press: entry of * # @ $ £ ¥ § < > { | }

[ \ ]

switches to entry of letters.

● When entering text, use the / navigation keys to move text input

position to the beginning or end of the entry. Entries are always made at the cursor position. Input position moves automatically when you enter a new character.

● When entering text, the first letter is automatically upper case and then

automatically switched to lower case. After you enter a space, the next letter is upper case. You can also press the star key to switch back and forth between upper and lower case.

● When entering text you can switch to numeric input by pressing the

number key longer.

● When entering numbers (call numbers) you may have to enter the “R”

character (for enquiry calls). Press the hash key multiple times to select “R”.

● A short press of the C key deletes single numbers/characters (left of

the cursor position), a long key press to delete the entire entry.

● The

Esc

softkey cancels the input procedure.

Menu Navigation 37

Device Functions

Basic Functions

Device Functions

Switching Mobile Unit Off/On

You can switch off your mobile unit to make your battery charge last longer. If your mobile unit is switched off, no ringer or info tones are emitted (for example, for an appointment call).

Switching on mobile unit

Switch on by pressing and holding the end-call key until the display lights up once again. This can take up to 10 seconds.

The display now looks like this (e.g.):

The communications system is called “Forum” and the (internal) call number of the mobile unit is “39”. This information refers to the mobile unit of the communications system. The mobile unit is named “Peters”.

The current date and time settings are usually provided by the system when checking in.

Note: When no subscription appears on the display the mobile unit

has to be checked in; please refer to Mobile Unit Subscription (Checking In) starting on page 21.

38 Basic Functions

Device Functions

Switching off mobile unit

Longer key press of the end-call key

or …

Short key press of the end-call key, select Switch off and press the

softkey.

After a confirmation message, the mobile unit is switched off.

Note: If a switched of mobile unit is placed in the charger, it stays

switched off while being charged. The LED flashes alternately red / green to indicate the charging process. For technical reasons the mobile unit is switched on when it was placed in the charger and removed from it before the LED begins to flash red / green.

Keylock / Phone Lock

Activating keylock

When idle, press the hash key longer. The keylock is activated and the symbol appears on the display.

When you receive a call, the keylock is deactivated for the duration of the call. Use the call key to accept the call.

Deactivating keylock

Press the softkey with the symbol and then the hash key within 3seconds.

Cancel phone lock

If you have locked your telephone to prevent unauthorised use (see page 138), you can cancel the lock by pressing the softkey and entering your device PIN.

Te l e p h o n e Lo c k

If you wish to permit another person to temporarily use your telephone, you can activate the telephone lock for the mobile unit via the > System Menu > Protection menu (see page 127). Dependent on the system configuration, when the telephone lock is activated, the functionality range is restricted on the mobile unit, incl. possibly restricted dialling rights.

Basic Functions 39

Device Functions

Speaker / Handsfree Use

Press the loudspeaker key before or during a call to allow multiple persons to participate in the call. Repeat the process to switch it off. When the loudspeaker function is activated, the symbol appears on the display.

To obtain the best speaker/handsfree quality, make sure neither the speaker nor the microphone are covered up. When placing the mobile unit into the charging station during a call, the speaker/handsfree is automatically activated.

Note: Do not hold the telephone in the handsfree mode next to your

ear as the volume can be very high.

Adjusting Volume During a Call

During a call you have seven levels to adjust the volume of the receiver/ headset or the loudspeaker (during speaker/handsfree, see page 40).

Forum Free 567

Press the / sidekeys to increase or reduce volume for the current call. Alternatively, you can use the (quieter) und (louder) navigation keys by pressing and holding them to begin with. To make a volume adjustment, push them in quick succession.

Forum Free 577, Forum Free 587

Press the upper or lower sidekeys to increase or reduce volume for the current call. If the keys have been programmed with functions (please refer to page 134 also), press and hold them to begin with. To make a volume adjustment, push them in quick succession. Alternatively, you can use the (quieter) und (louder) navigation keys by pressing and holding them to begin with. To make a volume adjustment, push them in quick succession.

Note: When you make a setting and press the OK softkey, the new

value is saved (i.e. saved as a menu entry, please refer to “Audio” Menu starting on page 111).

40 Basic Functions

Device Functions

Switch Ringer On/Off

If you wish to be sure you are not disturbed (e.g. during a meeting) you can switch off the ringer. Incoming calls are then signalled silently by vibration instead of the audio signal (if activated, see page 113 – not available on the Forum Free 567).

Switch off

When idle, press the star key longer – the symbol appears on the display.

Switch on

When idle, press the star key longer once again – and the symbol appears on the display.

Switch Off Ringer When Called

If you wish to switch off the ringer for a current incoming call, press the key or the softkey. As long as the caller has not hung up yet, you can still accept the call.

Vibra Call

(Forum Free 577/Forum Free 587 Only) You can ac ti vate /d ea ct iv ate t he vibration alarms in the > Audio > Ringer settings > Vibra call menu (see page 113).

Signalling Wake-up Time or an Appointment

When there is a wake-up call or appointment call (see page 90) the ringing tone is activated for 1 minute and the display shows an event text, if saved. You can completely terminate the call using the Stop softkey. If you press the Snooze softkey, the ringing tone is interrupted for 5 minutes and then switched on again. You can also press the end key or the C-key instead of the Snooze softkey.

Basic Functions 41

Device Functions

Muting Mobile Unit

If you do not want the caller to hear, e.g. what you are discussing with someone else in the room, you can temporarily mute your mobile unit.

Muting

Press the softkey. The symbol appears in the upper line of the display. The caller on the telephone can no longer hear you.

Cancel muting

When you wish to talk to the caller again, press the softkey once again. The caller on the telephone can hear you again.

Illumination / Display Dimming

Keypad and display are illuminated. Illumination is switched on anytime a key is pressed or a call made and remains switched on for a configurable time. To prevent a complete deactivation of display illumination after this time, you can activate the dim function. Illumination remains switched on but at lower intensity. This setting reduces battery operating times. You can make changes in the > Settings > Illumination > Display dimming / Keypad / Display menu (see page 134).

Switching on display illumination

If display illumination is completely switched off, you can switch it on with one of the three softkeys below the display without executing the function assigned to those keys.

Display: Change Brightness / Contrast

Forum Free 567

Adjust the display brightness to suit your prevailing environment. Change the contrast in the > Settings > Display > Contrast menu (see page 134).

Forum Free 577, Forum Free 587

Adjust the display brightness to suit your prevailing environment. Change the brightness in the > Settings > Display > Brightness menu (see page 134).

42 Basic Functions

Bluetooth® Headset Operation

Automatic Hide / Message Windows

If you have an open a menu or input mask and there is an incoming call, the information regarding the call appears on the display (name/call number of the caller, etc). After ending the call, you return to where you had been before the call. When you have opened the system menu / main menu of the Forum 500 / Forum 5000 communications system and get an incoming call (see page 115), the caller will hear a busy signal and the call is entered onto your caller list.

Messages appear for some settings in the Device menu and lengthier texts are automatically scrolled forward. You can also scroll manually by pressing the

/ keys.

Event Window and Info Menu

When the mobile unit is idle, an event window appears on the display if, e.g. there are new entries in the caller list, the voicebox (if configured) or in the message list. If there are multiple entries, the New infos header appears.

Open the Info menu to retrieve the entries. When idle, press the navigation key and select a menu entry. You can also open the Info menu by pressing the

softkey or the softkey.

Date / Time

When idle, the display shows the current date and the current time of the Forum 500 / Forum 5000. After commissioning or after changing the battery it may take a moment until all current data is transmitted from the Forum 500 / Forum 5000 communications system.

Bluetooth® Headset Operation

(Forum Free 577/Forum Free 587) The Bluetooth® brand name as well as the Bluetooth® logo are the property of Bluetooth SIG, Inc. and any usage of this trademark is licenced. Other trademarks and brand names are the property of the respective owner.

The Bluetooth function of the mobile units permit checking in two Bluetooth headsets, one of which can be selected for operation.

Basic Functions 43

Bluetooth® Headset Operation

A Bluetooth headset which is checked in and reachable ( symbol) has priority over any headset that may be simultaneously connected by cable (symbol).

When using a headset (Bluetooth or cable connected) and the handsfree key is pressed on the mobile unit, the call is definitely continued via the loudspeaker of the mobile unit.

If the mobile unit and the Bluetooth headset become disconnected during a call, a message appears on the display. You can decide whether you wish to continue the call with a cable-connected headset or on the mobile unit itself or whether to end the call.

Subscribing / Renaming / Unsubscribing Bluetooth Headset

Checking in

To do so, switch the headset into the “Pairing mode”. Please refer to the user guide of the headset to do so.

1. Switch the function on ( ) in the > Settings > Bluetooth > BT Status menu.

2. Open the > Settings > Bluetooth > Subscribe headset menu and

New

then press the

3. The name of the headset found appears on the display. Confirm the display with

Now the headset is checked in and the symbol appears in the upper line of the display.

You determine the respectively active headset in the > Settings > Bluetooth > Select headset menu.

softkey.

and enter the headset PIN.

Renaming Select the menu entry > Settings > Bluetooth > Subscribe headset > [Headset name] > Edit.

Checking out Select the menu entry > Settings > Bluetooth > Subscribe headset > [Headset name] > Delete.

44 Basic Functions

Special Key (Hotkey) / VIP List

Telephoning via the Bluetooth Headset

Accepting a call

Press the corresponding “call key” on the headset or the call key on the mobile unit. The symbol appears.

Ending a call

Press the corresponding “end-call key” on the headset or the end-call key on the mobile unit.

Outgoing call

Enter the call number on the mobile unit and press the corresponding “call key” on the headset or the call key on the mobile unit.

Handsfree operation

When you press the handsfree key to accept a call or during a call, Bluetooth operation is interrupted and the loudspeaker / microphone of the mobile unit is switched on.

Transferring call to headset

During a connection via the mobile unit: press the “call key” on the headset.

Transferring call to mobile unit During a connection via the headset: press and select Transfer BT to Handset.

Special Key (Hotkey) / VIP List

(Forum Free 577/Forum Free 587)

The special key (hotkey) on the upper right side of the Forum Free 577 and Forum Free 587 mobile units is prepared as the VIP directory / VIP list as the default for saving up to six especially fast-access telephone numbers (the key can be re-programmed, please refer to the chapter entitled Key Programming starting on page 144).

Programming call numbers

To programme your preferred call numbers, press the hotkey briefly and select New entry. Enter the name and call number.

Basic Functions 45

VIP List

Dialling a call number

To dial this call number, press the hotkey briefly, select the desired entry and press the call key; the call is made.

Calls from call numbers/names on the VIP list are signalled by the VIP call. This setting is made in the > Audio > Melodies menu (see page 112).

Note: The VIP list can also be programmed with call numbers in the

Directories menu (see page 109).

VIP List

(Forum Free 567)

The Forum Free 567 programmable keys can also be assigned with a VIP directory. To do so, programme one of these keys as described on page 144 and then save the name and call number as described in the previous section (or in the Directories menu).

Profiles

Profiles are a group of mobile unit settings which are respectively assigned to a specific situation or application. So you can, e.g. switch from the Normal operation mode (e.g. in an office) to the Loud operation mode when you move into a different environment (e.g. workshop). Switching profiles adjusts various features to the environment, e.g. ring tone volume, vibra call, voice quality, LED signalling etc.

Your mobile unit has 5 profiles. These are pre-defined but can be changed at anytime. Change the default settings as needed in accordance with your requirements (see page 142).

Note: When you change features contained by the profile with the

profile activated via the usual menu access (e.g. via the > Audio > Volume settings > Earpiece menu), these settings are taken on by the respective profile.

46 Basic Functions

Adjusting to Environment

Your mobile unit has 2 functions for adjusting the device to a loud environment.

When you activate the function via the > Audio > Ringer settings > Volume menu, the volume of the ring tone is automatically increased when the environment is loud. Please note that in this case the ring tone volume should not be set to Increasing.

When you activate this feature via > Audio > Loud environment, the mobile unit will attempt to improve voice quality in a loud environment. This applies to connections via the mobile unit itself as well as on a corded headset (not to Bluetooth headsets nor to handsfree mode).

Special Functions

Emergency Call Key (SOS)

All devices offer the option of saving an SOS emergency call function to one of the programmable keys (see page 144). After a short key press of the programmed key (emergency call key), an SOS emergency call number is dialled. Whether the call can be made while idle or also in the call state depends on the device, the type of programmed key and the system where the mobile unit is currently checked in.

If you have programmed the SOS emergency call function to the left or middle softkey, the emergency call key is only available when idle. If you program the emergency call function to one of the other keys (left or right navigation key or side keys / hotkey on the Forum Free 577, Forum Free 587), then the emergency call key can also be used when in the connection state (depending on the system).

On the Forum Free 567/ Forum Free 577 the mobile unit is always switched into the handsfree operation when the emergency call number is dialled. On the Forum Free 587 you can configure whether the call is made in the handsfree or receiver operation (see the Handsfree at alarm menu entry under Alarm Sensor on page 138).

Basic Functions 47

Special Functions

The Forum Free 587 mobile unit has a separate SOS key on the top edge. You can configure what the key does in the menu > Security > SOS call > SOS key or in the menu > Settings > Key programming > [and pressing the SOS key]. The following can be configured: SOS call: immediately (then the SOS emergency call number is dialled directly) or SOS call: with confirmation (the SOS emergency call number is dialled only after a confirmation prompt). After pressing and holding the key, the SOS emergency call number is always dialled immediately.

You can enter the SOS emergency call number in the menu > Security > SOS call > SOS number. If the SOS emergency call number is predefined by the system, this menu entry does not appear.

Forum 500 / Forum 5000 systems only: Always save the SOS emergency call number with the prefixed R-key function (enquiry/hold). Then an emergency call can also be made during a call (depending on mobile unit – see above). Press the hash key 3 times to enter the R key function. Other systems: The “Hold” function may be generated using other codes on other systems. The respective system documentation provides information on suitable programming.

Note: The emergency call key / SOS key on the Forum Free 587 even

when the keylock and phone lock are activated, as well as when the telephone lock are activated. Under certain circumstances it may not be possible to use the emergency call key/SOS key when activating system features via menu (e.g. System menu). You should thus avoid making menu settings during safetyrelevant usage of the mobile unit.

The Alarm Sensor

Forum Free 587 only

The Forum Free 587 mobile unit has an alarm sensor that continuously determines the tilt angle or motion of the device. This can lead to various types of alarms which automatically trigger an alarm call. You have to have an alarm call number or the SOS emergency call number programmed (see previous section) and the alarm sensor function is activated. The following alarms are supported:

● Mandown alarm

● No movement alarm

48 Basic Functions

Special Functions

● Escape alarm

All three alarm types can be activated simultaneously. The alarm call number is the same for all types of alarm. If there is no alarm call number saved, the SOS emergency call number saved to the emergency call key / SOS key is used.

The first type of alarm detected is activated. The symbol appears in the first display line when the sensor alarms are activated. One way you can determine which alarm is active is in the Active Features menu (see page 108).

Please note that to ensure dependable functioning, the device should be worn (belt clip) as exposed as possible (not in your pocket).

Mandown

Usually the mobile unit is worn vertically, e.g. with the belt clip directly fastened to the person’s body. The position measurement is conducted continuously and checks to ensure the device is still upright. If the device is 45° from being in the vertical, an alarm is triggered after a defined time interval, as there may be an emergency.

No movement

This alarm is triggered when the mobile unit is motionless for a definable time interval (no device movement or movement of the person wearing the device). Sensor sensitivity can be configured in three levels. It is recommended to test the sensitivity of the no movement alarm with the person being monitored in order to guarantee reliable operation. When loading the device in the charger or via the USB port, the no movement alarm is deactivated.

Escape

The escape alarm is triggered when the sensor detects intense movements of the mobile unit during a configurable time interval. As with the no movement alarm, the sensor sensitivity can be set at three levels. It is recommended to test the sensitivity of the escape alarm with the person being monitored in order to guarantee reliable operation.

Setting alarm times

The settings are in the > Security > Alarm Sensor menu (see page 138). Alarm times are comprised as follows:

Basic Functions 49

Special Functions

Delay: This is the time that starts after the triggering event (mandown, no

movement, escape). If the triggering event is interrupted for at least 2 seconds during this time, the delay restarts. The delay can be configured separately for each alarm type.

Pre alarm: This is the time where – if activated – an alarm tone is signalled on

the mobile unit before the alarm call number is dialled. To switch off the alarm tone (and thus deactivate the alarm), you have to press the

Esc

softkey. During pre-alarm, a display shows how much time remains until the alarm call number is dialled. If the triggering event is interrupted for at least 4 seconds (2 seconds for the no movement alarm) during this time, the delay restarts.

Esc

The escape alarm can only be cancelled via the

softkey.

Setting the time for the pre-alarm is done for all alarm types together.

Event Mandown, No movement, Escape detected

Delay Pre alarm

with/without alarm tone on the mobile unit

Dialling of the alarm call number

Other alarm parameter settings Alarm number: If the SOS emergency call number is predefined by the

system, this menu entry does not appear. Forum 500 / Forum 5000 systems only: Always save the SOS emergency call number with the prefixed R-key function (enquiry/ hold). Then an emergency call can also be made during a call (depending on mobile unit – see above). Press the hash key 3 times to enter the R key function. Other systems: The “Hold” function may be generated using other codes on other systems. The respective system documentation provides information on suitable programming.

If there is no alarm number saved, the SOS emergency call number – if there is one – is called alternatively.

50 Basic Functions

Connections

Alarm auto answer: If the function is activated, any call is automatically

accepted during Pre call. If the function is deactivated and there is an incoming call during pre-alarm, or a call already being made, the alarm call number is dialled after pre-alarm. No matter what the setting, calls from the alarm call number or the SOS emergency call number are automatically accepted and pre-alarm ended.

Alarm tone: Pre-alarm can take place with/without an alarm tone on the

mobile unit. When the alarm tone is activated, it is signalled with increasing volume.

Repeat alarm: This is the time interval after which another pre-alarm

including subsequent dialling of the alarm call number is executed (e.g. because calling the alarm call number was cancelled by the system).

Handsfree in alarm: You can configure whether an alarm call is done in

handsfree or receiver operation. This setting also applies to the emergency call via the SOS emergency call key.

Several alarm types simultaneously activated

Do not activate the three alarm sensor types simultaneously when short delay and repeat times are set and the pre-alarm is switched off. This may block the menu access (to deactivate an alarm type) in case of a simultaneous alarm call. Place the mobile unit in the charger and keep it placed there. Make your configurations then.

Connections

Internal and External Call Numbers

Internal and external call numbers for reaching you are assigned during configuration of the Forum 500 / Forum 5000 communications system.

External Seizure and Entry of Call Numbers

If you hear the external dialling tone after pressing the call key, your telephone is set to spontaneous external line seizure. If you hear the internal dialling tone after pressing the call key, your telephone is set to manual external line seizure. The external line seizure applicable for you is configured by your system administrator upon user group configuration.

Basic Functions 51

Connections

If your telephone is set to manual external line seizure, an internal line is seized initially. You can dial an internal call number immediately. You have to use the external line prefix to dial external call numbers (default: “0”). The system administrator defines this code for all users in the Forum 500 / Forum 5000 and informs you of the applicable value.

If your telephone is set to spontaneous external line seizure, an external line is seized initially. You can dial an external call number immediately. To reach internal users – before entering the internal call number – press the

star key twice.

If you dial a call number for an enquiry or when you programme call number destinations, you have to enter these call numbers in accordance with the external line seizure applicable to you.

Example

You wish to programme call forwarding.

● You en te r an external call number directly with spontaneous line seizure;

with manual line seizure, enter the prefix code for the external line (default: “0”). Exception: The destination of “Divert MSN” is always entered without a prefix code.

● Enter an internal call number directly with manual line seizure; with spon-

taneous line seizure, press the star key twice beforehand.

Multiple Trunk Keys

Multiple trunk keys can be configured on your telephone (three max. on the Forum 500 / Forum 5000 communications system). Each of these keys has its own internal call number – independent of system configuration – which can also be assigned to its own external call number. Ask your system administrator about the configuration applicable to you.

When you have multiple trunk keys configured on your telephone, you can dial a call number directly via one of these keys, please refer to the Pre- dialling starting on page 60 chapter. The first trunk key is designated the preference key if you do not make a selection.

When making a call from the redial list or from the caller lists, the respective trunk key is automatically seized from which the original call was made.

52 Basic Functions

Connections

Tip

Use the programmable keys for fast and convenient access to your device’s trunk keys. Assign the Line x function to one or multiple keys. The trunk key is then permanently assigned to the programmed key. You can also programme a key with the Select Line function. You can then select the respective trunk key desired via this programmed key. Please refer to the Key Programming starting on page 144 chapter for further information.

Multiple Connections

Your device can handle two connections simultaneously, i.e. you can speak with two callers at the same time, and switch back and forth between these connections (toggle) or conduct a three-party conference. Any further callers will hear a busy signal.

When the system administrator has configured a call queue, any further calls are given a place in the queue (please refer to the Calls in the Call-Waiting Queue starting on page 55 section).

DTMF Postdial / VF Signalling

Depending on the system configuration, your telephone is automatically set to VF signalling during a call. Use VF signalling, e.g. to query a voice message or voicebox. Please contact your system administrator if you have questions regarding this function.

Charge Display (Charges)

If your network operator transmits charge information – even for external calls you dial yourself – you will see the charge amount for the call during and after the call.

Note: If there are no charges for the call, no charges are displayed.

Transmission of Call Numbers

There are various ISDN services which either allow or prevent transmission of call numbers between users.

“CLIP” feature

CLIP is an abbreviation which stands for “Calling Line Identification Presentation”. The call number of the caller is displayed (if transmitted). If the

Basic Functions 53

Connections

call number has also been entered into the directory of the Forum 500 / Forum 5000, the name is displayed.

“CLIP no screening” feature

“CLIP no screening” offers transmission of an arbitrary call number for outgoing connections instead of transmitting the actual call number of the caller. This means that instead of your call number being displayed, e.g. a service call number is displayed to the user you called. The “CLIP no screening” feature must be ordered from the network operator and authorised for use by the system administrator during system configuration. When you receive an external call where the caller is displaying a different call number than the one actually technically being transmitted, a “?” appears next to the call number on the display. If the call number indicated on the display is saved to a phone book entry, the name is displayed as usual along with a question mark.

Note: Display of the question mark “?” is the system default. The

system administrator can switch off this default setting in the web configurator with the Mark unchecked phone number

with ? option (Telephony > Settings menu).

“CNIP” feature

CNIP is an abbreviation which stands for “Calling Name Identification Presentation”. In addition to the call number of a caller, the name provided by the caller is transmitted and displayed. This requires that the network operator transmits this information with the connection. If the call number of the caller is also entered into the Forum 500 / Forum 5000 directory, this – local – entry is given priority on the display.

“CLIR” feature

CLIP is an abbreviation which stands for “Calling Line Identification Restriction”. Before dialling a call number, you can determine from case to case whether the transmission of your call number is to be suppressed to the person you are calling, please refer to the Pre-dialling on page 60 chapter).

Blocked / Unblocked Call Numbers

Your telephone can be blocked for all or for certain external call numbers. Emergency call numbers (110/112 in Germany) can be placed on a special list – no matter what your external authorisation – and can thus be dialled at any time. Ask your system administrator about it.

54 Basic Functions

Connections

Keypad Dialling

Some European network operators require the keypad protocol in order to be able to set features. Depending on the system configuration, your telephone is automatically set to keypad dialling during a call. If not – before dialling – you have to switch your device and enter the codes stipulated by the network operator. These are then directly forwarded to the exchange and evaluated there. You usually receive an announcement in response. Please contact your system administrator if you have questions regarding this function.

Now your telephone has been switched to the keypad protocol. Now you can enter the keypad codes.

Note: This setting is deleted once again when the call is completed!

Least Cost Routing (LCR)

For every outgoing external connection, the communications system automatically makes a connection – via LCR – to a network operator defined by the system administrator. If you do not use this preferred connection and for a single call would like to select a network operator yourself (call by call), switch LCR off before making the call (please refer to the “LCR off” menu entry in the Menu when Pre-dialling starting on page 66 section).

Note: The baby call and external call forwarding are not automatically

conducted via preferred connections. This is where you can prefix the codes of the desired network operator when entering the call number, when you wish to use a different network operator than the standard one.

Calls in the Call-Waiting Queue

The system administrator can additionally configure and activate a Callwaiting queue for your telephone in the Forum 500 / Forum 5000. While

you are making a call, new calls are registered in this queue, the caller first hears an announcement (if your system administrator has configured an announcement) and then the ring tone. The number of calls that can be registered in your queue is defined by the system administrator, e.g. 5 calls. Once this number is reached, any additional callers hear a busy signal. The calls in the queue are transferred in accordance with their priority (baby calls,

Basic Functions 55

Connections

door calls, VIP calls, other internal and external calls), calls with the same priority are transferred in the order made.

Calls that are in the queue for too long a time are removed. The caller then hears a busy signal also. The time interval until an external call is cleared from the queue is defined by the network operator. This is usually 3 minutes in most European countries.

Your telephone can have a call-waiting queue even if it belongs to a subscriber group. A call-waiting queue simultaneously affects call forwarding.

Note: If call-waiting protection is activated on your telephone, every

time a new call comes in you will hear the call-waiting tone and see on your display whether the call is external or internal. If call-waiting protection is activated and you end the call, the next waiting call will be signalled.

For more information please refer to the “Call Queue” chapter in the “Mounting and Commissioning” guide (Forum 523/524, Forum 525/526, Forum 550/560, Forum 5004/5008/5012) or “Commissioning and Maintenance” (Forum 5500) guide.

Calls with Booking Numbers

By means of a booking number you can record the call data of a connection to an external subscriber and save them in the Forum 500 / Forum 5000 for further evaluation. Booking numbers are useful, e.g. for calculating costs per client (fees and times) in an office. Incoming calls can also be associated with a booking number.

Notes on booking numbers

● The system administrator defines the length of the entered booking

number during system configuration.

● Entering a booking number during a call is possible only if the system

administrator has activated this function for your user group.

● For external connections established by you it is relevant how system

administrator has configured the route you are using for the connection. One thing the system administrator defines during configuration is whether a booking number is entered via the menu during a call. He/she can, however, also specify that booking numbers must be entered via code procedure. In that case the booking number must be entered before the

56 Basic Functions

Connections

call is initiated and the connection is established. It is entered after the routing code and before the actual destination call number.

● Calls made with booking numbers can be evaluated with the Forum Count

Web application of the Forum 500 / Forum 5000 communications system.

Forwarding Calls

Type s o f fo rwardin g

You can forward internal or external calls intended for yourself to another internal call number or – provided that you have the necessary user group authorisation – to another external call number. Calls can be forwarded either immediately, after a specified period of time or if the terminal is busy. You can configure more than one call forwarding mode at the same time (Immediately, After delay or Busy). You can, e.g. configure call forwarding

Immediately for external calls to one call number, and call forwarding After delay for internal calls to a different call number. During configuration, the

system administrator defines an interval in seconds for After delay call forwarding. You can replace this default with your own individual value when programming After delay call forwarding. If more than one forwarding mode has been activated, Immediately call forwarding is always given priority.

Call forwarding to a voicebox

If Forum Voicemail, the integrated voicemail system, is installed on the communications system, you can also forward your calls to the call number of your voicebox.

Call forwarding instances set up by the system administrator

● Selective Call Forwarding: The system administrator can programme call

forwarding where the call number of the caller is analysed (“SCF: Selective Call Forwarding”).

● Call filter: The system administrator can use call filters to establish call

forwarding settings that apply to callers with specific call numbers or callers with suppressed numbers.

Potentially this could be the reason why specific calls do not reach you. If you have any questions concerning this functionality, please consult your system administrator.

Basic Functions 57

Connections

Least Cost Routing

Least Cost Routing (LCR) can be evaluated with call forwarding to external numbers – provided your system administrator has configured LCR and its application in the Forum 500 / Forum 5000 correspondingly. Ask your administrator for the configuration applicable to you.

Hunt group call numbers

During system configuration, the system administrator can configure call forwarding destinations for standard and comfort hunt group call numbers. These destinations are called if all members of a standard or comfort hunt group are busy or if (for a standard hunt group of type Linear, Cyclical or Statistical) the call is not picked up by any group members within a certain period of time. You cannot view or change this call forwarding on your device.

In addition, the system administrator can determine whether you can forward incoming standard hunt group calls or not. If the system administrator does not permit call forwarding for your standard hunt group call number, any call forwarding that you have programmed on your device is not carried out upon a hunt group call.

For more information on the topic of standard and comfort hunt groups, please contact your system administrator.

Call forwarding chains

The system administrator can configure the system such that multiple call forwarding instances can be linked one to another to form a chain. A simple example: user A forwards to user B, who then forwards to user C. A call for user A is then directly signalled to user C. A setting in your user group regulates which call number appears on your device when a call which has been forwarded multiple times is signalled on your device: you will see either the call number of the last user who programmed the last call forwarding in the chain, or the call number of the first user in the chain. The number displayed is also saved to the caller list for missed calls on your device.

The system prevents call forwarding chains from forming a loop, e.g. when the call forwarding destination refers back to the call forwarding source. When the system detects a call forwarding loop, no further call forwarding is carried out. This can mean that – despite call forwarding being programmed – calls are nonetheless signalled on your device.

58 Basic Functions

Menu Before and During a Call

A loop is also detected during call deflection. If you receive a call via a call forwarding chain and wish to deflect it to a destination call number which is already in the call forwarding chain, a negative acknowledgement tone is heard and the call signalling on your device will continue.

Contact your system administrator if call forwarding is not functioning as expected on your device. The system administrator is able to analyse call forwarding chains and eliminate any possible conflicts.

Menu Before and During a Call

When the handset is in the idle or call state, state-dependent menus are displayed when you press the softkey. Frequently used features of the Forum 500 / Forum 5000 communications system are displayed, which you can then activate in this situation.

Examples

1. Another telephone in your pick-up group rings and you want to accept the call. Press the softkey briefly, select Pick-up and confirm your choice

with

2. Or a subscriber is busy and you want to be called back. When you hear the busy signal, press the softkey briefly and confirm Callback with

The state-dependent menus are individually described at the end of the following chapters.

. You will be connected with the caller.

Tip

For fast and convenient access to the state-dependent menus you can programme one of the programmable keys with the System Menu function (please refer to the chapter entitled Key Programming starting on page 144).

Basic Functions 59

External / Internal Calling

Telephoning

Safety precaution

Do not hold the telephone in the hands-free mode next to your ear as the volume can be very high.

External / Internal Calling

Dialling Directly

Press the call key. Dial the internal or external call number (if necessary with the

prefixed code for external line seizure, please refer to the chapter entitled External Seizure and Entry of Call Numbers on page 51).

Pre-dialling

Enter entire call number and then press the call key.

If there are several trunk keys configured on your telephone you can assign them specifically (please refer to page 52).

Enter the internal or external call number. Press softkey briefly. The Options menu opens.

/ Use the navigation keys to select the desired trunk key and

Correcting pre-dialling entry

60 Telephoning

Press softkey to confirm the selected Select line menu entry.

confirm with the

Press C key briefly to delete single digits. Press C key longer to delete the entire call number.

softkey.

External / Internal Calling

Making a Call from the Redial List

The call numbers you last dialled are saved in the redial list (the last entry is first on the list). If the call number is also entered into the communications system phone book, the name appears as well.

/ When idle, press the softkey or press the call key – long key

press. The call numbers most recently dialled appear.

/ Select an entry via the navigation keys.

Press the call key to dial the selected call number.

If your internal call number (e.g. “30”) is configured on multiple terminals, you can view and edit the redial list for the call number 30 on each of these terminals. If you delete, e.g. the redial list on a terminal, it is then deleted on the other terminals as well.

If there are multiple trunk keys configured on your telephone (please refer to the chapter entitled Multiple Trunk Keys on page 52), when you redial, the trunk key is automatically seized with which you originally dialled the call number.

Additional options

After you have selected an entry from the redial list, you can instead of dialling – execute other operations as well. The operations available to you depend on the List access setting (please refer to page 135).

Local Redial List

Press softkey. Information on this entry appears. Press softkey. The redial list menu opens and you can edit the

entry/list, please refer to page 106.

Redial List via Communications System

Press softkey. The redial list menu opens.

/ Use the navigation keys to edit the entry/list, please refer to

page 106.

Te l e p h o n i n g 6 1

External / Internal Calling

Note: You can access the info menu / redial list using the navigation

menu (see page 26) or via the menu access when the mobile unit is idle.

Redialling: selecting alternative call number of the called subscriber

If a call number of the redial list is saved in the communications system’s phone book and there are other call numbers (mobile call number, private number) saved in this phone book entry, use redial as follows:

/ When idle, press the softkey or press the call key – long key

press. The call numbers most recently dialled appear.

/ Select an entry via the navigation keys.

Press softkey. The additional call numbers of this subscriber are

displayed.

/ Select Dial. The call number is dialled.

…or

/ Select M: (mobile call number) or P: (private call number).

/ Press softkey or press the call key. The selected call number is

dialled.

Note: Dialling an alternative call number from the redial list is only

possible if the redial list is managed by the communications system (siehe also page 135).

Making Calls from the Caller List

Your mobile unit saves the call numbers to the caller list of the users that either did not reach you (missed calls) or callers that you most recently spoke with (accepted calls). This requires that the call number was transmitted during the call, please refer to the chapter entitled Transmission of Call Numbers starting on page 53. A missed call is deleted from the list when a caller reaches you on a subsequent call. If a caller is saved in your phone book, the name is displayed. If a caller has called multiple times, that caller’s calls are listed as one entry. If a caller suppresses display of his/her call number,

62 Telephoning

External / Internal Calling

the call is also saved on the caller list. Multiple calls from an unknown call number are listed as one entry.

When idle, press the navigation key to open the info menu.

/ and

/ Select an entry via the navigation keys.

If there are multiple trunk keys configured on your telephone (please refer to the chapter entitled Multiple Trunk Keys on page 52), when you receive a call from the caller list, the trunk key is automatically seized with which you originally received the call number.

When accessing the caller list locally the display shows

When you have configured the local caller list (please refer to the List access setting, page 135), the following symbols indicate the respective type of call:

Select the Caller List menu entry and confirm with the

softkey.

Press the call key to dial the selected call number.

accepted, answered call missed call rejected call filtered call call-waiting not answered forwarded call SOS call automatically accepted call VIP call

Additional options

After you have selected an entry from the caller list, you can instead of dialling – execute other operations as well. The operations available to you depend on the List access setting (please refer to page 135).

Te l e p h o n i n g 6 3

External / Internal Calling

Local caller list

Press softkey. Information on this entry appears. Press softkey. The caller list menu opens and you can edit the

entry/list, please refer to page 105.

Caller list via communications system

Press softkey. The caller list menu opens.

/ Use the navigation keys to edit the entry/list, please refer to

page 105.

Note: You can access the info menu / caller list using the navigation

menu (see page 26) or via the menu access when the mobile unit is idle.

Call Waiting with an Internal Subscriber

When you call an internal subscriber whose number is busy, your call will appear on their display and signalled with the call waiting tone (exception: hunt groups to a busy comfort hunt group are not signalled with a call waiting tone). You hear the ringing tone yourself. The system administrator can determine that a special ringing tone is used for call-waiting calls. Based on this special ringing tone, you can decide whether you wish to end the connection or not.

If the subscriber called has activated call-waiting protection (see page 128) you will hear the busy signal. You can penetrate a subscriber's call-waiting protection via a VIP call (see page 69).

Using Routes to Make Calls

The Forum 500 / Forum 5000 establishes calls to a desired subscriber either automatically or via specific routes. Your system administrator configures these routes in the Forum 500 / Forum 5000 and specifies how each route is seized. In order to manually seize a specific route for a desired call, dial the routing code before dialling the (internal or external) call number. By making specific calls via routes, you can e.g. contact subscribers in the branches of a large company network. It is also possible to use a manually-entered routing code to record your call-charge data for external private and business calls separately.

64 Telephoning

External / Internal Calling

enter routing code, dial call number

for enquiry:

enter routing code, dial call number

Your system administrator can provide you information on current routes and your codes.

Menu when Dialling

Note: Menu items marked with an * are only displayed if the system

administrator has given corresponding user authorisation.

You have pressed the call key and wish to dial a call number. During a call, press the softkey briefly and then select …

Take: You wish to take a current call from one terminal over to your DECT

telephone and continue the call on the DECT telephone. To do so, your DECT telephone and the other terminal must have the same internal call number.

Pick-up: * You pick up the call intended for another telephone in your pick-up

group.

Pick-up select: * You pick up a call for any other internal subscriber. Enter the

call number of the other telephone. If the other telephone is already in the call state (e.g. an answering machine is making an announcement), you pick up the call. The subscriber for whom you picked up the call must belong to a user group for which “Call removal” authorisation is activated, otherwise “Pick-up select” is not possible.

Note: If the called subscriber is a member of a user group for which pick-up protection is active, “Pick-up” and “Pick-up select” are not possible.

VIP call: * Your next internal call is executed as a VIP call. Enter the call

number of the subscriber to whom you wish to transfer under Dest:. Even when the internal subscriber called (with system terminal only) has activated call waiting protection, call protection or call forwarding, your call is signalled acoustically.

Te l e p h o n i n g 6 5

External / Internal Calling

Announcement: * After entering the call number, you can initiate an

announcement to another system terminal (or to a group of system terminals).

Intercom: * After entering the device ID, you can initiate an announcement to

a single system terminal. The microphone of the terminal called will be switched on and the person you are calling can immediately answer your announcement. The “Intercom” function cannot be used for announcements to a group of terminals.

LCR off: * You switch off LCR (Least Cost Routing) for the next call. Un Park: Consecutively “unparks”one or more connections which you have

previously parked, for instance to make enquiries or to forward calls.

Personal directory: You can search for and dial a call number in the personal

phone book, please refer to page 98.

Central directory: You can search for and dial a call number in the central

phone book, please refer to page 93.

Redial: Displays entries in the redial list. You can select and dial an entry,

please refer to page 61.

Caller list: Displays entries in the caller list. You can select and dial an entry,

please refer to page 62. This menu entry is only available if you have configured local list access (see page 135).

Add …: You can insert a call number into the personal phone book or the VIP

list.

Door opener: * You activate the door opener.

Menu when Pre-dialling

Note: Menu items marked with an * are only displayed if the system

administrator has given corresponding user authorisation.

You have entered a call number into pre-dialling (please refer to page 60). Press the softkey briefly and then dial …

Calling: The call number is dialled. Select Line: * When there are multiple trunk keys configured on your tele-

phone (please refer to page 52), select the trunk you with which you

wish to make the call and then press the

66 Telephoning

softkey.

External / Internal Calling

Suppress number: * You determine whether (On option) or not (Off option)

your call number is suppressed to the person you call for the following call.

Pick-up select: * You pick up a call for any other internal subscriber. If the

other telephone is already in the call state (e.g. an answering machine is making an announcement), you pick up the call. The subscriber for whom you picked up the call must belong to a user group for which “Call removal” authorisation is activated, otherwise “Pick-up select” is not possible.

Note: If the called subscriber is a member of a user group for which pick-up protection is active, “Pick-up select” is not possible.

VIP call: * Your next internal call is executed as a VIP call. Even when the

internal subscriber called (with system terminal only) has activated call waiting protection, call protection or call forwarding, your call is signalled acoustically.

Announcement: * You can initiate an announcement to another system

terminal (or to a group of system terminals).

Intercom: * You can initiate an announcement to a single system terminal.

The microphone of the terminal called will be switched on and the person you are calling can immediately answer your announcement. The “Intercom” function cannot be used for announcements to a group of terminals.

Get name: You can compare the entered call number with the entries of the

local phone book to control if this is the right call number. If there is no corresponding entry in the local phone book, “No entry” is displayed.

Add …: You can insert the entered call number into the personal phone book

or the VIP list.

LCR off: * You switch off LCR (Least Cost Routing) for the next call.

Te l e p h o n i n g 6 7

External / Internal Calling

Menu during Conversation

Note: Menu items marked with an * are only displayed if the system

administrator has given corresponding user authorisation.

You are making a call. Press the softkey briefly and then dial …

Intercept: * The call numbers of “malicious callers” can be saved in your

network operator’s exchange (if this service is enabled). The function is also possible if the caller has already hung up!

Disconnect: The connection is disconnected. The current call is ended and you

can dial once again.

Record: * You start a call recording. You will only see this menu entry if the

system administrator has enabled the function “Call recording” for you (also see chapter Call Recording starting on page 82).

Take: * You wish to take a current call from one terminal over to your DECT

telephone and continue the call on the DECT telephone. To do so, your DECT telephone and the other terminal must have the same internal call number. Your first call is put on hold.

Pick-up: * You pick up the call intended for another telephone in your pick-up

group. Your first call is put on hold. “Pick-up” is not available if there are two connections running already.

Pick-up select: * You pick up a call for any other internal subscriber. Enter the

call number of the other telephone. If the other telephone is already in the call state (e.g. an answering machine is making an announcement), you pick up the call. “Pick-up select” is not available if there are two connections running already. The subscriber for whom you picked up the call must belong to a user group for which “Call removal” authorisation is activated, otherwise “Pick-up select” is not possible.

Note: If the called subscriber is a member of a user group for which pick-up protection is active, “Pick-up” and “Pick-up select” are not possible.

Booking number: * You can assign a booking number to the current call (to an

external subscriber). Enter the booking number (8 digits max.) under

No. and confirm with the

Booking Numbers starting on page 56 chapter for further information.

Park call: * You can “park” the caller for a certain time. Please refer to the

Parked Calls starting on page 86 chapter for further information.

68 Telephoning

softkey. Please refer to the Calls with

External / Internal Calling

Personal directory: You can search for a call number in the personal phone

book, please refer to page 98.

Redial: Displays entries in the redial list. You can search a call number in the

redial list. This menu entry is only available if you have configured local list access (see page 135).

Caller list: Displays entries in the caller list. You can search a call number in

the caller list. This menu entry is only available if you have configured local list access (see page 135).

Add …: The call number of the person you are speaking with is added to the

personal phone book, the central phone book or the VIP list.

Door opener: * You activate the door opener.

Menu if Subscriber Busy

Note: Menu items marked with an * are only displayed if the system

administrator has given corresponding user authorisation.

You have dialled a call number and the subscriber is busy. Press the

softkey briefly and then dial …

Callback: * You leave your callback request with a busy subscriber (please

refer to the Callback starting on page 89 section also).

Disconnect: You disconnect the connection and can then dial once again. Pick-up select: * You pick up a call for any other telephone. Enter the call

number of the other telephone. If the other telephone is already in the call state (e.g. an answering machine is making an announcement), you pick up the call. The subscriber for whom you picked up the call must belong to a user group for which “Call removal” authorisation is activated, otherwise “Pick-up select” is not possible.

Note: If the called subscriber is a member of a user group for which pick-up protection is active, “Pick-up select” is not possible.

VIP call: * Even when the internal subscriber called (with system terminal

only) has activated call waiting protection, call protection or call forwarding, your call is signalled acoustically.

Personal directory: You can search for a call number in the personal phone

book, please refer to page 98.

Te l e p h o n i n g 6 9

External / Internal Calling

Redial: Displays entries in the redial list. You can search a call number in the

redial list. This menu entry is only available if you have configured local list access (see page 135).

Caller list: Displays entries in the caller list. You can search a call number in

the caller list. This menu entry is only available if you have configured local list access (see page 135).

Add …: The call number of the subscriber called is added to the personal

phone book or the VIP list.

Door opener: * You activate the door opener.

Menu when Calling

You have dialled a number. Your call is signalled to the subscriber called. The subscriber called has not yet accepted the call. Press the softkey briefly and then dial …

Disconnect: You disconnect the connection and can then dial once again. Personal directory: You can search for a call number in the personal phone

book, please refer to page 98.

Redial: Displays entries in the redial list. You can search a call number in the

redial list. This menu entry is only available if you have configured local list access (see page 135).

Caller list: Displays entries in the caller list. You can search a call number in

the caller list. This menu entry is only available if you have configured local list access (see page 135).

Add …: The call number of the subscriber called is added to the personal

phone book or the VIP list.

Door opener: You activate the door opener (this menu entry is available to

you with the appropriate user authorisation).

70 Telephoning

Ending a Call

Calls are ended by pressing the end key briefly.

If the subscriber you are speaking to ends the call, the busy signal for your telephone is switched off after a few seconds and you can be reached again. This also applies when you are connected via headset. The time interval until the busy signal is switched off is configured by the system administrator. All other connections are ended after 20 seconds when the receiver is not replaced.

Accepting Calls

When there is an incoming call, an event window with information on the call appears on the display and the display illumination is switched on.

Press the call key.

…or

When “Auto answer” is activated (see page 136) – remove the mobile unit from the charging station.

optional:

The ring tone and/or vibration alarm are switched off, you can, however, still accept the call.

…or

Reject

…or

Te l e p h o n i n g 7 1

/ Press softkey (alternatively: end key). The call is rejected. The

caller hears the busy signal.

Press softkey briefly and select one of the menu entries offered, please refer to Incoming Call Menu starting on page 73.

Accepting Calls

Normal call

When you are called, the caller’s call number is displayed (if transmitted). If this call number is also recorded in your phone book, you will see the person’s name instead.

External calls from unknown call number

When you receive an external call where the caller is displaying a different call number than the one actually technically being transmitted (CLIP no screening), a “?” appears next to the call number on the display. If the call number indicated on the display is saved to a phone book entry, the name is displayed as usual along with a question mark. Note: Display of the “?” can be deactivated by the system administrator.

Call for a virtual call number (Tele Secretary)

Call numbers not assigned to any telephone or user (virtual call numbers) can be configured on the Forum 500 / Forum 5000. The system administrator can divert a virtual call number to another internal call number, e.g. the call number of your telephone. This kind of diverted call is signalled on your telephone just like a normal call.

VIP calls

VIP calls from authorised users are signalled to you even when call protection, call waiting protection are activated or call forwarding is programmed. You hear the melody (please refer to the “Melody” section on page 112 also) and see the entry VIP call along with the caller’s call number on the display. Accept the call just like a normal call.

Multiple trunk keys

If your telephone has multiple trunk keys configured on it (please refer to page 52), the display shows which call number the call is for, e.g. For:20.

Calls During a Conversation

While you are making a call, any incoming calls are signalled acoustically as well as visually on the display (“Call Waiting”). Call waiting protection must be deactivated for this to happen (see page 128).

You are making a call, hear the call waiting tone and see the text Call waiting as well as the name or call number of the subscriber waiting on the display.

72 Telephoning

Accepting Calls

Press the end key to end the current call. The call waiting call is now signalled to you just like a normal call.

…or

Press softkey briefly to accept the call waiting call. Your first call is placed on hold. You are speaking with the call waiting caller. For further information, please refer to the Enquiry, Toggling, Transfer and Conference starting on page 75 chapter.

…or

Press softkey briefly and select one of the menu entries offered, please refer to Call Waiting Menu starting on page 74.

Incoming Call Menu

You receive an incoming call, the telephone is in the idle state. Press the

softkey briefly and then dial …

Accept: You accept the call.

Reject: Reject the call by pressing the

signal.

softkey. The caller hears the busy

Ringer off: Switch call signalling (ringer and/or vibration alarm) off tempo-

rarily. You can still accept the call.

Deflect call: You do not accept the call yourself, rather deflect it to another

subscriber. Enter the call number of this subscriber under Dest: and

then the user group has the authorisation to deflect internal and/or external destinations.

Note: If you receive a call via a call forwarding chain and wish to deflect it to a destination call number which is already in the call forwarding chain, a negative acknowledgement tone is heard and the call signalling on your device will continue.

Add …: The call number of the subscriber calling is added to the personal

phone book or the VIP list.

Door opener: You activate the door opener (this menu entry is available to

you with the appropriate user authorisation).

Te l e p h o n i n g 7 3

softkey. You can only use the “Deflect call” function if your

Accepting Calls

Call Waiting Menu

Note: Menu items marked with an * are only displayed if the system

administrator has given corresponding user authorisation.

You are making a call and receive a call. Press the softkey briefly and then dial …

Accept: Accept the call by pressing the

original subscriber is held in enquiry. You can now toggle back and forth between the two callers (please refer to the chapter entitled Enquiry, Toggling, Transfer and Conference starting on page 75).

Reject: Reject the call-waiting call by pressing the

the busy signal.

Deflect call: * You do not accept the call yourself, rather deflect it to another

subscriber. Enter the call number of this subscriber under Dest: and

then the user group has the authorisation to deflect internal and/or external destinations.

softkey. You can only use the “Deflect call” function if your

softkey. The connection to the

softkey. The caller hears

Disconnect: You disconnect the current call and accept the call-waiting call. Park call: * You park the first call. Press the end key to enable your tele-

phone to accept calls. The call-waiting call will then be signalled like a normal call. Press the call key and you are connected with the call-waiting subscriber. After you have finished this call you can “unpark” the parked call by briefly pressing the softkey and selecting the Un park menu entry. Please refer to the Parked Calls starting on page 86 chapter for further information.

Personal directory: You can search for a call number in the personal phone

book, please refer to page 98.

Redial: Displays entries in the redial list. You can search a call number in the

redial list. This menu entry is only available if you have configured local list access (see page 135).

74 Te lep honi ng

Enquiry, Toggling, Transfer and Conference

Caller list: Displays entries in the caller list. You can search a call number in

the caller list. This menu entry is only available if you have configured local list access (see page 135).

Add …: The call number of the person you are speaking with is added to the

personal phone book, the central phone book or the VIP list.

Door opener: * You activate the door opener.

Enquiry, Toggling, Transfer and Conference

Enquiry / Toggling

During a call you can consult another subscriber.

You are mak ing a ca ll.

Initiate enquiry:

Press softkey briefly. Your first call is placed on hold. Enter internal or external call number. Note the type of line

seizure (see page 51). You are speaking with the subscriber called.

For toggling (switching back and forth between callers):

Press softkey.

Ending toggling/enquiry:

Press softkey briefly.

/ Use the navigation keys to select the Disconnect menu entry

and confirm with the Press softkey briefly. You are speaking with the waiting

subscriber once again.

Te l e p h o n i n g 7 5

softkey. The current call is ended.

Enquiry, Toggling, Transfer and Conference

Transferring an Internal/External Call to an Internal Subscriber

You have dialled an internal enquriy call (see page 75).

The subscriber called via enquiry answers:

Announce the call transfer. Press softkey briefly.

The subscriber called via enquiry does not answer or is busy:

Press softkey briefly. The other subscriber is called.

If the called subscriber accepts the call, he/she will be connected to the waiting call. If the call is not accepted within a certain time interval (the communications system is 45 seconds by default, the system administrator can change this value), you get an automatic recall. You are re-connected to the original subscriber when you press the call key again.

If the system administrator has configured the Music on hold upon transfer on calling feature in the Configurator, the caller on hold hears “Music on Hold” while his/her call is signalled to the other internal subscriber. This setting also determines whether, when calling back, the caller hears “Music on Hold” or a ringing tone or busy signal.

Use the following procedure to disconnect an enquiry connection (e. g. when the subscriber called is busy):

Press softkey briefly.

/ Use the navigation keys to select the Disconnect menu entry

and confirm with the Enter another call number to transfer the call.

…or

Press R key briefly. You are speaking with the waiting subscriber once again.

76 Telephoning

softkey.

Enquiry, Toggling, Transfer and Conference

Transferring an External Call to an External Subscriber

External calls can only be transferred to an external subscriber via the enquiry call menu (see page 77).

Press softkey briefly.

/ Use the navigation keys to select the Connect menu entry and

confirm with the

Depending on your communications system’s settings, the external calls will be switched together on your communications system or on the exchange of your network operator.

Note: When you call an external party and then transfer this person to

another external party, you will bear the costs for the call between the two external callers. You have no way of influencing how long the transferred call will last. The connection is established via the Forum 500 / Forum 5000 and occupies two call channels.

softkey.

Enquiry Call Menu

Note: Menu items marked with an * are only displayed if the system

administrator has given corresponding user authorisation.

You have put a call on hold and are making an enquiry call. Press the

softkey briefly and then dial …

Diversion: You put your current caller on hold (called via enquriy) and then

call another (third) subscriber with whom you wish to connect your current (second) caller. Enter the call number of the subscriber to

whom you wish to transfer under Dest: and then press the Announce the call and press the end key. The call has now been transferred. After transfer, you are reconnected with the (first) caller you originally put on hold.

3 party: * You initiate a 3-party conference, see page 79. Connect: * You connect the subscriber on hold with the current caller you are

speaking with.

Te l e p h o n i n g 7 7

softkey.

Enquiry, Toggling, Transfer and Conference

Toggle: You toggle between the current subscriber and the subscriber you

last spoke with.

Disconnect: You disconnect the current connection. You can now either enter

a new call number for another enquiry. Or press the softkey briefly and you will be re-connected with the subscriber on hold.

Booking number: * You can assign a booking number to the current call (to an

external subscriber). Enter the booking number (8 digits max.) under

No. and confirm with the

Booking Numbers starting on page 56 chapter for further information.

Park call: * You can “park” the current caller. Please refer to the Parked Calls

starting on page 86 chapter for further information.

Personal directory: You can search for a call number in the personal phone

book, please refer to page 98.

Redial: Displays entries in the redial list. You can search a call number in the

redial list. This menu entry is only available if you have configured local list access (see page 135).

Caller list: Displays entries in the caller list. You can search a call number in

the caller list. This menu entry is only available if you have configured local list access (see page 135).

softkey. Please refer to the Calls with

Add …: The call number of the person you are speaking with is added to the

personal phone book, the central phone book or the VIP list.

Door opener: * You activate the door opener.

Menu when Subscriber on Hold

Note: Menu items marked with an * are only displayed if the system

administrator has given corresponding user authorisation.

You have placed a call on hold. Press the softkey briefly and then dial …

VIP call: * Your next internal call is executed as a VIP call. Enter the call

78 Telephoning

Enquiry, Toggling, Transfer and Conference

Announcement: * After entering the call number, you can initiate an

announcement to another system terminal (or to a group of system terminals).

Intercom: * After entering the device ID, you can initiate an announcement to

LCR off: * You switch off LCR (Least Cost Routing) for the next call. Personal directory: You can search for and dial a call number in the personal

phone book, please refer to page 98.

Central directory: You can search for and dial a call number in the central

phone book, please refer to page 93.

Redial: Displays entries in the redial list. You can select and dial an entry,

please refer to page 61.

Caller list: Displays entries in the caller list. You can select and dial an entry,

please refer to page 62.

Add …: You can insert a call number into the personal phone book or the VIP

list.

Door opener: * You activate the door opener.

Three-Party-Conference

If your user group has the corresponding authorisation configured, you can conduct a telephone conference (maximum of 3 subscribers). Conference participants can be internal or external callers. Three-party conferences cannot be connected.

Initiating and ending a conference

Initiate conference

Press R key briefly. Establish enquiry connection (see page 75). When the subscriber answers, announce the conference. Press softkey briefly.

Te l e p h o n i n g 7 9

Enquiry, Toggling, Transfer and Conference

/ Use the navigation keys to select the 3 Party menu entry and

confirm with the

Ending conference

Press softkey briefly.

…or

Press softkey briefly.

/ Use the navigation keys to select the 3 Party End menu entry

and confirm with the

Continuing call with conference participants individually

During a conference, you can speak to conference participants separately.

Press softkey briefly.

/ Use the navigation keys to select the Toggle menu entry and

confirm with the can toggle between the subscribers using the softkey.

softkey. The conference is initiated.

softkey.

softkey. Both connections are held and you

Menu during Conference

Note: Menu items marked with an * are only displayed if the system

administrator has given corresponding user authorisation.

You are now in a three-way conference. Press the softkey briefly and then dial …

3 Party End: You end the conference. Connect: * You switch yourself out of the conference. The other subscribers

remain connected.

Toggle: You cancel the conference. You are speaking with one of the

subscribers, the other is on hold. Use the softkey to toggle back and forth between subscribers to speak with them alternately.

Booking number: * When you call an external subscriber and have included

the person in the conference, you can assign a booking number to the call data of this connection. Enter the booking number (8 digits max.)

under No. and confirm with the

80 Telephoning

softkey. Please refer to the Calls

Enquiry, Toggling, Transfer and Conference

with Booking Numbers starting on page 56 chapter for further information.

Personal directory: You can search for a call number in the personal phone

book, please refer to page 98.

Redial: Displays entries in the redial list. You can search a call number in the

redial list. This menu entry is only available if you have configured local list access (see page 135).

Caller list: Displays entries in the caller list. You can search a call number in

the caller list. This menu entry is only available if you have configured local list access (see page 135).

Add …: You can insert a call number into the personal phone book, the central

phone book or the VIP list.

Door opener: * You activate the door opener.

Te l e p h o n i n g 8 1

Special Calls / Conversations

Call Recording

You can record internal and external calls, e. g. for logging purposes.

Features of this function

● The “Record calls” functions is only available on the Forum 5004/5008/

5012 and Forum 5500 communications systems.

● Three-party conferences cannot be recorded.

● Messages that are stored in your voicebox cannot be recorded either.

● Recorded calls are stored in your voicebox, together with your voicebox

messages. The total capacity for all recordings and messages (of all users) is 24 hours in a Forum 5500 communications system, and 6 or 24 hours (with an additional memory module installed) in a Forum 5004/5008/ 5012 communications system.

● The recordings are stored in a separate list. You can display this list from

the main menu (see also the chapter System menu: “Calls” starting on page 117). In addition, you can view and edit the recordings list through the web application Forum CTI.

Prerequisites

In order for you to be able to record calls, the system administrator needs to make sure the following prerequisites are met.

● He has to set up a voicebox for you (i.e. for the call number of your

terminal) (in the Configurator, menu Applications > Forum Voicemail > Voice Boxes ).

● The authorisation Call record has to be activated for your user group (in

the Configurator, menu User manager > User groups).

Important privacy note

For privacy protection reasons it may be required to announce the start of a call recording session with a beep. The administrator hast to activate the authorisation Call record with beep for your user group (in the Configurator, menu User manager > User groups).

82 Telephoning

Special Calls / Conversations

Start recording

You are mak ing a ca ll. Press softkey.

/ Use the navigation keys to select the Record menu entry and

confirm with the

softkey. If the communications system is configured accordingly, it produces a beep when the recording session starts.

End recording

Press softkey.

/ Use the navigation keys to select the Record menu entry and

confirm with the

softkey.

Notes

● Call recording automatically ends if:

– the caller who started the recording session establishes an enquiry connection,

– the recording memory is full or – the connection is terminated.

● A call can only be recorded by one of the two callers. If one of the callers

has started recording the call, the other caller cannot simultaneously record the call himself.

● If a call cannot be recorded, the communications system produces a

negative acknowledgement tone.

Automatic Call Recording

Depending on the system configuration, the communications system can automatically record and save your calls with external subscribers.

Features of this function

● The “automatic call recording” function is only available with the Forum

5004/5008/5012 and Forum 5500 communications systems.

Te l e p h o n i n g 8 3

Special Calls / Conversations

● Only calls with external parties are recorded. This applies to both incoming

and outgoing calls that are made directly to you or made by you, as well as calls that are forwarded to you.

● In principle, only the parts of a connection in which two subscribers are

talking to one another are recorded. In any situation where there is a connection but you are not talking to the external party (e.g. in the event of an enquiry call or if you have started a 3-party conference), recording is automatically stopped for this call segment. Recording restarts as soon as you speak with the external party again (e.g. once you have finished the enquiry call).

● The communications system saves each recorded call segment in an audio

file. Access to these audio files is reserved for the system administrator.

● As soon as the connection to the external party is terminated, call

recording is ended.

Note on data protection

You must inform the external party that the call is being automatically recorded.

Further information

For further information about automatic call recording, contact the system administrator.

84 Telephoning

Special Calls / Conversations

Voi ce b ox Q ueri e s

Forum Voicemail answering machine is the integrated voicebox system for

the Forum 500 / Forum 5000 communications system. If the system administrator has configured a voicebox for you, callers can leave messages for you, even when you cannot be reached at times.

On your mobile unit, received voicebox messages are saved in the info menu and on the caller lists of the main menu. The symbol appears on the display when new voicebox messages await you. To query new messages:

Long key press of number key 1.

…or

Press softkey briefly and select the Voicebox entry in the Info

menu and confirm with the messages received appears.

/ Use the navigation keys to select one of the entries displayed

(confirm with the message and edit it (please refer to the “Voicebox mess.” section as of page 119).

softkey). You can now listen to the

softkey. A list of voicebox

Additional options

● It is possible to programme call forwarding to the voicebox (in the Call

forwarding menu, please refer to page 122).

● You can also query your voicebox messages by directly calling the (call

number of your) voicebox. You can also use the Call voicebox menu entry in the Applications menu (see page 132). Voicebox operation is voice controlled. Please refer to the user guide of the Forum Voicemail voicebox programme for detailed information.

Te l e p h o n i n g 8 5

Special Calls / Conversations

Parked Calls

While calling, you can “park” (one or more) callers for some time and meanwhile conduct other telephone calls or also hang up and carry out other operations. Parked calls are recorded on a list. You can remove calls from the list in any order such that a call is specifically “unparked” once again. The caller hears music on hold – if music on hold has been configured – until the call is “unparked”. If the caller is not “unparked” after some time, a callback is automatically made to your mobile unit as soon as your device is free again. The caller is then automatically “unparked”. If you are, however, still on another call, the caller hears the busy signal and is thus “unparked”. The authorisation for parking connections and the time interval until which callback takes place, is configured by the system administrator upon system configuration.

Park call

You are mak ing a ca ll. Press softkey.

/ Use the navigation keys to select the Park call menu entry and

confirm with the available parking spot (0-9, * or #). Confirm with the

softkey.

softkey. The system offers the next

Press the end key.

Unpark call

Press softkey when idle.

/ Use the navigation keys to select the Unpark menu entry and

confirm with the the list offered. Confirm with the

You will be connected with the parked caller.

86 Telephoning

softkey. Select the parked call desired from

softkey.

Special Calls / Conversations

Announcements (with and without Intercom)

Announcements can be set up on single or multiple system terminals. The “Announcement” function is available in two versions.

● Announcement with intercom: The microphone of the system terminal

called will be switched on (handsfree operation) and the person you are calling can immediately answer your announcement. An announcement with intercom can only be conducted to a single system terminal (not a group of terminals).

● Announcement without intercom: The called subscriber hears a special

information tone followed by your announcement. You can also make an announcement to a group of system terminals (e.g. to a hunt group number on which calls are signalled simultaneously). All subscribers called hear the announcement at the same time in this case. The person initiating the announcement hears a signal tone on his/her telephone when the (announcement) connection has been established to all called subscribers. If one of these subscribers replies to the announcement, the announcement call to the other system terminals is terminated.

The system administrator has to extend the corresponding authorisation for your user group for you to be able to use the function. If a subscriber being called has activated announcement protection or intercom protection, announcements to that subscriber’s call number will not be carried out.

Making an announcement without intercom

Pre-dialling: Enter the call number (of a single terminal or of a group of terminals).

Press softkey briefly.

/ Use the navigation keys to select the Announcement menu

entry.

Te l e p h o n i n g 8 7

Press softkey to confirm. State your announcement.

Special Calls / Conversations

Making an announcement with intercom

Pre-dialling: Enter the device-ID of the terminal. Your system administrator can provide you with the device ID.

Press softkey briefly.

/ Use the navigation keys to select the Intercom menu entry.

Press softkey to confirm. State your announcement.

Responding to an announcement (announcement without intercom)

If you receive an announcement yourself, you will hear a special information tone. Announcement and the caller’s name appears on the display.

Press the call key to answer the announcement.

alternatively:

Reject

/ Press softkey (alternatively: end key) to reject announcement.

The announcement initiator then hears the busy signal.

alternatively:

Press softkey briefly and use the / navigation keys to select:

● Accept call to answer the announcement,

● Reject to reject the announcement.

Responding to an announcement (announcement without intercom)

Your telephone switches to the handsfree mode when it receives the announcement. You can speak with the caller immediately.

Note: When you have activated announcement protection (see

page 127) and/or intercom protection (see page 128) on your mobile device, announcements to your call number will not be carried out.

88 Telephoning

Special Calls / Conversations

Callback

If you call another subscriber of your Forum 500 / Forum 5000 communications system and the line is busy, you can initiate automatic callback. Your user group must have authorisation for this feature to be able to use it.

Initiating a callback

Press softkey briefly.

/ Use the navigation keys to select the Callback menu entry and

confirm with the

Answering a callback

A callback is carried out when the other subscriber is free.

When your telephone rings:

Press call key. The other subscriber is now called.

softkey.

Baby Call

The “Baby call” function dials a previously programmed internal or external call number a specific time interval after pressing the call key (please refer to page 128). The default time interval on the communications system is 5 seconds. The system administrator can change this value. If you begin dialling a call number within the specified time interval, the baby call is cancelled.

Carrying out a baby call

Press call key.

Note: You can also programme an emergency call number on your

mobile unit. In contrast to the baby call, an emergency call is executed immediately (please refer to page 47 also).

Te l e p h o n i n g 8 9

Special Calls / Conversations

Confirming Appointment / Alarm Clock

Your mobile unit allows you to set and activate up to three appointments and up to three wake times (please refer to page 110).

The time of an appointment or the alarm clock are signalled to you with the configured ringer and the red flashing LED for ca. 45 seconds. The

Esc

corresponding text appears on the display. Confirm signalling with

Accepting an Appointment Call

When your mobile unit is checked in to the Forum 500 / Forum 5000 communications system, you can save two additional appointments on your mobile unit (please refer to page 126). When the appointment time occurs, your mobile unit rings for a period of one minute with volume increasing. The appointment number appears on the display. An appointment can be repeated once or repeatedly.

Accepting an appointment call

Press call key. The reason for the programmed appointment appears.

If you are on a call at the time of the appointment call, you will hear a special tone and the display indicates the appointment number. After you finish the call, a short message informs you that the appointment expired.

90 Telephoning

Press softkey to confirm the appointment call.

Special Calls / Conversations

Doorbell, Door Opener

A doorbell appears on the display (Door call). If the call number of the door has its own phone book entry, or the system administrator assigned a name when the doorbell was configured, the name of the doorbell is displayed.

Opening door while idle

Press softkey briefly.

/ Use the navigation keys to select the Door opener menu entry

and confirm with the

Opening door during call

If the doorbell signal is triggered during a call, you hear the callwaiting tone.

Press softkey briefly.

/ Use the navigation keys to select the Door opener menu entry

and confirm with the

softkey.

Note: The Door opener menu entry is not dependent on an entrance

intercom call. The door opener function controls a relay contact in your system which can also be connected to other devices. For more information, consult your system administrator.

Entrance Intercom Calls

Calling the “Doorphone”

If an analogue entrance intercom (e. g. of the “Doorphone” type) or a SIP entrance intercom is connected to your system, you can use it as follows to speak with visitors.

For enquiry:

Te l e p h o n i n g 9 1

Special Calls / Conversations

The code procedure for calling the door intercom is determined by the system administrator. Possible codes are:

bis .

Contact your system administrator regarding the valid code procedure.

Calling door when idle

Press the call key. You speak with the visitor.

Door call during call

If the doorbell signal is triggered during a call, you hear the call-waiting tone. Proceed as described under Opening door during call starting on page 91.

Door call forwarding

You can forward calls signalled from the doorbell to another (internal or external) call number (a so-called “pharmacy line”). This is done via the Call forwarding menu (see page 123).

Call duration

All door calls are automatically terminated after a specific time interval has expired (default is 60 seconds). This ensures that forwarded door calls do not unintentionally lead to continuous calls (e.g. to a voicebox). Your system administrator can configure the time interval in the Forum 500 / Forum 5000 from 30 to 300 seconds and will be able to tell you the current value.

92 Telephoning

System Phone Book

Phone Book

System Phone Book

Up to 2,000 entries (Forum 523/524, Forum 550/560, Forum 525/526) or 4,000 entries (Forum 5004/5008/5012, Forum 5500) can be saved in the phone book of your Forum 500 / Forum 5000 communications system. This number includes the centrally administered phone book (available to all users), the personal entries of all subscribers, and – provided you are using the multicompany variant of the Forum 500 / Forum 5000 – the entries in the companies’ phone books. An entry in the company phone book can be used by all employees in your company.

The number of entries you can save in your personal phone book is determined by your system administrator when configuring the Forum 500 / Forum 5000. Your personal entries are automatically sorted into the comprehensive register, but can only be viewed on your telephone by you yourself. However, the system administrator or a person with the corresponding authorisation can completely delete your phone book.

Authorisations

To be able to edit the central phone book and the company phone books, you have to have the corresponding authorisations from the system administrator.

The Forum 500 / Forum 5000 phone books can also be edited from the system Web console, provided you have the authorisation to do so.

Contact your system administrator for information on your authorisations.

Calling from the Communications System Phone Book

Search the Phone book menu for entries saved to the communications systems phone books.

The entries in the phone books of the communication system can be saved within the system itself or in an external address directory (LDAP server, configured by the system administrator). A combination of these storage

Phone Book 93

System Phone Book

locations is also possible. The storage locations of phone book entries do affect phone book searching (see following description).

When idle, press the navigation key.

If you now press the entries stored on the communications system is displayed. The list is sorted alphabetically and you can page to the desired entry.

Alternatively: In the Name: field enter the first letter(s) of the name you are searching for (see The Editors on page 36).

softkey, the complete list of phone book

/ Select an entry via the navigation keys.

/ Select the call number desired with the navigation keys.

… optional When there are multiple trunk keys configured on your

…or

Press softkey. The list of phone book entries found is displayed. All suitable

search results are displayed, no matter where they are stored.

Press softkey. If there is more than one call number under this name (e.g. an

office number and a private number), the list contains correspondingly designated entries (Office, Mobile and Private).

Press call key – the call number is dialled.

telephone (please refer to page 52), use the / navigation keys to select the desired trunk key and then press the call key.

Press softkey. A selection menu appears where you can dial this call number

(Dial menu entry) or view information on this phone book entry (Info menu entry).

94 Phone Book

System Phone Book

Speed-Dialling (System Phone Book)

All central phone book entries can also be dialled via two-digit or 3-digit speed-dialling numbers once they have been configured. The 2-digit speeddialling numbers are in the range 00…99, the 3-digit are in the range 000…999. Ask your system administrator how many digits are valid.

Dialling a speed-dialling destination

(SD no.)

Alternatively:

(SD no.)

Add Phone Numbers from Lists to Communications System Phone Book

You can add phone numbers saved in your caller list or your redial list to a phone book. These lists must be in the communications system to do so. This is handled in the > Settings > List access menu (see page 135).

While you have the caller list or the redial list open, press the select the Phone book menu entry.

New entry: You add the call number to a phone book (see page 95). Add: You add the call number to an existing phone book entry (see page 97).

Adding call number as new phone book entry

/ Select the New entry menu entry in the Phone book menu,

softkey.

softkey respectively.

confirm with the

/ Select desired phone book: Personal, Company or Central,

confirm with

/ Determine call number: Office, Mobile or Private, confirm with

softkey.

Enter Name: and First name: (see The Editors starting on page 36), confirm with

Phone Book 95

softkey and

System Phone Book

Confirm or change call number displayed, e.g. No. office,

softkey.

softkey. If not,

confirm via

You can assign a speed-dialling number to the call numbers of the entry in the central phone book. You automatically have the next available speed-dialling number (Abbrev. no.) offered to you. If you wish to assign them, press the delete the speed-dialling number with the C-key (enter another unused speed-dialling number if needed) and then

press

/ Display your own call number; select Transmit number,

confirm with

/ Select one of the following options and confirm the selection

with the

Default: You can decide before calling this call number whether

or not your call number is to be transmitted or not (refer to the Menu when Pre-dialling starting on page 66 chapter also).

yes: Your call number is always displayed. no: Your call number is always suppressed.

As necessary – just like in the two previous steps – enter additional call numbers (No. mobile and No. Private), confirm

with

/ Dialling default number (Default office, Default mobile or

Default private), confirm with entry is saved.

The default call number is dialled automatically if no other call number is selected before establishing a connection.

96 Phone Book

softkey respectively.

softkey. The phone book

System Phone Book

Adding call number to a phone book entry

You can add the entry to your personal phone book. If your system administrator has authorised you (or the user group you are part of) accordingly, you can also edit the central phone book and your company’s phone book.

/ Select the Add menu entry in the Phone book menu, confirm

with the

/ Select desired phone book: Personal, Company or Central,

confirm with Enter letter/name you are searching for (see The Editors

starting on page 36).

softkey.

/ Use arrow keys to select the name desired, confirm with

/ Select the kind of call number to save the list entry under:

Note: If you wish to edit phone book entries (e.g. to change names and

Press softkey.

You see the phone book list beginning with the characters

entered. If you do not enter any characters and press will begin with the first entry.

softkey.

Office, Mobile or Private, confirm with

call numbers), use the “Phone book” menu (see System menu: “Phone book” starting on page 131).

softkey.

, the list

Phone Book 97

Personal Phone Book

In addition to the phone book of your Forum 500 / Forum 5000 communications system, your mobile unit also has a local (personal) book. This phone book enables you to save up to 200 additional, personal entries with 3 call numbers respectively.

Calling from the Personal Phone Book

When idle, press the navigation key. Enter the first letter(s) of the name you are searching for (see

The Editors on page 36).

…or

/ Select an entry via the navigation keys.

Access the various call numbers associated with the name using the softkey.

Press the call key to dial the selected call number.

Note: You can access the personal phone book using the navigation

menu (see page 26) or via the softkey when the mobile unit is idle.

Adding Entry to Personal Phone Book

1. Open the phone book – depending on the configuration of your mobile

unit, this is done via –the navigation key ,

– the softkey and select the entry Directories /

directory /

– one of the function keys to which you have assigned phone book access.

2. Select New entry and confirm via

3. You see an overview of possible entries. Select Name and confirm via

or .

4. Select the characters of a key by pressing it repeatedly and quickly, enabling you to see the characters assigned to that key. Input position moves automatically forward if you make no entry for a short time or

98 Phone Book

or ,

or .

or and Personal

Proximus Forum 500, Forum 5000, Forum Free 567, Forum Free 577, Forum Free 587 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Forum Free 567 Forum Free 577 Forum Free 587

Contents

General Information

Appropriate Use

Safety Information

Overview and Basic Information

Authorisation is Required

Further Documentation

DECT and GAP

Scope of Delivery

Installation

Inserting Battery

Mounting / Removing a Bracket

Headset Socket/Bluetooth®

Forum Free 587 : Removing the Cover

USB and External Charging Port

Forum Free 587 – USB Port: Removing the Cover

Setting Up and Connecting the Charger

Power Supply / Power Supply Unit

Important Battery Information

Precautionary Regulations during Usage

Charging and Usage Times

Commissioning

Battery Charge Display

Charge Warning

Mobile Unit Subscription (Checking In)

Registration

Checking In

Operational Controls on the Mobile Unit

Functions

Display Elements and Symbols

The Display

Display Elements

Line of Softkeys and Idle Display

The LED

Illumination

Key Functions

Locking Your Telephone Interface by the System Administrator

Using Menus

Menu Navigation

Example: Language Setting

The Editors

Device Functions

Basic Functions

Switching Mobile Unit Off/On

Keylock / Phone Lock

Te l e p h o n e Lo c k

Speaker / Handsfree Use

Adjusting Volume During a Call

Switch Ringer On/Off

Switch Off Ringer When Called

Vibra Call

Signalling Wake-up Time or an Appointment

Muting Mobile Unit

Illumination / Display Dimming

Display: Change Brightness / Contrast

Bluetooth® Headset Operation

Automatic Hide / Message Windows

Event Window and Info Menu

Date / Time

Subscribing / Renaming / Unsubscribing Bluetooth Headset

Special Key (Hotkey) / VIP List

Telephoning via the Bluetooth Headset

VIP List

Profiles

Adjusting to Environment

Special Functions

Emergency Call Key (SOS)

The Alarm Sensor

Connections

Internal and External Call Numbers

External Seizure and Entry of Call Numbers

Multiple Trunk Keys

Multiple Connections

DTMF Postdial / VF Signalling

Charge Display (Charges)