Proximus Forum 5000 Series, Forum 5008, Forum 5012, Forum 500 Series, Forum 523 Mounting And Commissioning Manual

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Forum™ 5004 Forum™ 5008 Forum™ 5012

Mounting and Commissioning

Manual

Welcome to Proximus

Thank you for buying this Proximus product. Our products meet the highest quality demands and are outstandingly designed.

The following instructions will guide you in the operation of your Forum™ 5004/5008/5012 and answer all important questions. Should you require further assistance or information, please contact the person responsible for your system or your retailer first.

Internet: www.proximus.be/pabx

Forum™ 5000 and Forum™ 500

This user guide applies to the Forum™ 5000 and Forum™ 500 product families.

● The Forum™ 5000 product family comprises the Forum™ 5500,

Forum™ 5004, Forum™ 5008 and Forum™ 5012 communications systems.

● The Forum™ 500 product family comprises the Forum™ 523/524,

Forum™ 525/526 and Forum™ 550/560 communications systems.

If individual features differ on the systems, a reference is made in this user guide.

We hope you enjoy using Forum™ 5004/5008/5012.

Nearly all hardware and software names mentioned in this user guide are also registered trademarks of their respective legal owners and as such underlie legal requi rements.

About this Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

Factory Settings on Delivery. . . . . . . . . . . . . . . . . . . . . . . . . .17

Telephony Basic Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Authorisations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

LAN Settings / Internet Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

Update Notes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Technical Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

Updating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26

Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27

Scope of Delivery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

Mounting Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Wall Mounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Opening and Closing Service Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . .35

Position of the Interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36

Additional Memory Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39

Connecting Hardware Units . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41

Configuring Installation Switch. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42

LED Display on a Hardware Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43

Configuration Examples . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Interface Assignment, Cable Length . . . . . . . . . . . . . . . . . . . . . . . . . . .51

Ports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

a/b Ports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Actor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

LAN Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Power Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Installation (Rack Version). . . . . . . . . . . . . . . . . . . . . . . . . . . .57

Scope of Delivery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Product Variants . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Rack Mounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Assignment of RJ45-jacks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

LEDs, Installation Switch. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Forum 5004/5008/5012 and Gateways . . . . . . . . . . . . 63

System Architecture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Signalling and Audio Channels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

DECT Synchronisation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Gateway Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Automatic Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67

Manual Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68

Operating a Gateway via Router . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69

Forum Gateway 560. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73

System Architecture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Overview of Forum Gateway 560 Components . . . . . . . . . . . . . . . . 76

Signalling and MGW Channels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77

ISDN/DECT Synchronisation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

First-time Commissioning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Operating a Forum Gateway 560 via Router . . . . . . . . . . . . . . . . . . . 81

Preliminary Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Construction of a Forum Gateway 560. . . . . . . . . . . . . . . . . . . . . . . . . . . . .87

Scope of Delivery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Forum Gateway 560 Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89

Installation, Ambient Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92

Installation in a 19" Rack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Installing Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Backplane. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .100

Uninterruptible Power Supply. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Power Failure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Interfaces and Connectible Terminals . . . . . . . . . . . . . . . . . . . . . . . . 104

Ports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Ports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

a/b Ports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

LAN Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

Forum Gateway 560 Modules. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .115

Overview of Available Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Forum 550 Power Supply. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Forum 550 Card main processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Forum 550 Card PRA. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Forum 550 Card 8 S0/T0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Forum 550 Card 8 digital extensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Forum 550 Card 8 analogue extensions . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Forum 550 Media Gateway Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Forum Gateway 560 Connection via PCM-V Connection . . . . . . . .133

Installation Steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

Configuration Steps. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

Brief Guide to Initial Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . .139

Configuring the Forum 5004/5008/5012 . . . . . . . . . . . . . . . . . . 140

Preparing the Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

Starting the Web Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Finishing the Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

Saving and Loading the Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

Preconfiguration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

Remote Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

Codes for IP Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Receiving System Messages as E-Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Loading SW Updates. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148

Resetting the System Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .148

Basic Hardware Settings Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Voice over IP (VoIP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150

Quick Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

IP System Telephony . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .151

External SIP Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .152

Internal SIP Telephony. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .153

Fundamentals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

Propagation Delay and Bandwidth. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .155

Latency and Packet Length . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .155

Voice Quality. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156

Optimisation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

Call Set-up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

Useful Services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159

VoIP Profiles for SIP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159

Voice Activity Detection (VAD) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .162

Media Gateway (MGW). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162

Audio Processor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .162

SIP Telephony . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163

External SIP Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .163

Internal SIP Subscribers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166

SIP System Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

SIP Entrance Intercom Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .175

Multi-Router Support for SIP Trunks . . . . . . . . . . . . . . . . . . . . . . . . . 178

Examples of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .179

Preparing for Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .183

Configuring Subnets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .183

Assigning Subnets to SIP Trunks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186

VoIP System Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187

Device Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .187

VoIP System Telephone Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . 188

LAN DHCP Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189

Start Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190

Local Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191

Forum IPhone PC. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194

Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195

Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195

IP Cameras. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197

Technical Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .197

Displaying IP Camera Images. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198

Configuring IP Cameras. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201

Hints and Examples of URL Notation for IP Cameras. . . . . . . . . . . 201

Granting User Authorisation for Access to IP Cameras . . . . . . . . . 205

Programming Function Keys for Access to an IP Camera . . . . . . . 205

Assigning an IP Camera to an EIS . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206

Upn DECT and DECTover IP® . . . . . . . . . . . . . . . . . . . . . . . . 207

Properties. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207

DECT Base Stations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207

Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .209

Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210

Dual Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211

Synchronisation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211

Setting up the WLAN Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212

Configuring for a Remote Location. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216

DECT Networks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219

DECT Areas. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220

Signalling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .222

Configuring DECT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224

PBX Networking. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 228

Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 228

Point-to-Point Connection Technology . . . . . . . . . . . . . . . . . . . . . . . 229

Protocol: Q.SIG or DSS1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229

Master/Slave. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230

L1 Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230

Point-to-Point Connection Lines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .231

Direct Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231

Connection via an Active Transmission System . . . . . . . . . . . . . . . . . . . . 231

Connection via the Public Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232

IP Network Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232

Connection via Q.SIG.IP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .233

Connection via SIP Tie Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 234

Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235

Bundles. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235

Routes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 236

Numbering. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 236

Technical Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 237

Telephony . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239

E.164 conversion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239

Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239

Example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .241

Further Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242

Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 243

Attributes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 244

Loop Detection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 244

Virtual Call Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 245

Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 245

External Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .247

Information on the Update. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .247

Busy Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 248

PIN Code Telephony . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 249

Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250

Implementation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250

Switch authorisation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251

Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .251

Implementation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252

Generating Your Own MoH Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 253

KDA Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 253

Installing and Deinstalling the KDA Manager . . . . . . . . . . . . . . . . . . . . . 254

Starting the KDA Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 254

Automatic Call Recording . . . . . . . . . . . . . . . . . . . . . . . . . . 255

Mode of Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 256

Audio Files for Call Recordings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 259

File Format and Meta-Data. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 259

Saving Procedure and Export. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .260

Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 262

Configuring Call distribution. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 262

Configuring the Export of Recordings . . . . . . . . . . . . . . . . . . . . . . . . . . . . .265

Programming Function Keys for Controlling Automatic Recording. . 266

Hunt Group Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 267

Setting Up Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 269

Call Queue for a Comfort Hunt Group. . . . . . . . . . . . . . . . . . . . . . . . . 271

Welcome Tracks for a Comfort Hunt Group . . . . . . . . . . . . . . . . . . . .273

Forwarding Hunt Group Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .273

Last Group Member Logoff. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .274

Configuring Music on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .275

Configuring Group Member Terminals . . . . . . . . . . . . . . . . . . . . . . . . .276

Configuring Hunt Group Call Function Keys . . . . . . . . . . . . . . . . . . . . . . . 277

Enabling Operation Via “Forum CTI” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 278

Information on Potential Faults in Comfort Hunt Groups . . . . . . . .279

Particular Features of Hunt Group Calls. . . . . . . . . . . . . . . . . . . . . . .279

Team Functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 281

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .281

Explanation of Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 281

Team Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 283

Examples of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 284

Executive/Secretary Team . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .284

Three-member Team . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 285

Unified Team . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 287

Toggle Team. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 288

Call Queue. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 290

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 290

Activation of Queues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .291

Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .291

Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 292

Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 292

Examples of Use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 292

Enquiry Station for an Operator with Two System Telephones . . . . . 292

Group of Three Enquiry Stations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 294

Multi-Company Variant . . . . . . . . . . . . . . . . . . . . . . . . . . . . 296

Configuring the Multi-Company Variant . . . . . . . . . . . . . . . . . . . . . . 297

Configuring and Managing Companies. . . . . . . . . . . . . . . . . . . . . . . . . . . . .297

Assigning Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 298

Assigning a Bundle/SIP Trunk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 298

Allocating Routing Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 299

Configuring the Company Exchange. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 299

Working with the Multi-Company Variant. . . . . . . . . . . . . . . . . . . . .300

Company Telephone Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 300

Making Calls Between Companies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 301

Billing Charges per Company . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 301

Configuring the PC Software . . . . . . . . . . . . . . . . . . . . . . . 302

Browser for Forum CTI and Forum Hotel. . . . . . . . . . . . . . . . . . . . . . 302

Application Interfaces. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 304

Remote Switching . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 304

Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 306

Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 311

CSTA Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 314

Setting up TAPI Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 316

LDAP Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 318

Address Queries using LDAP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .318

Querying External LDAP Server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .319

SNMP Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .323

Installing SNMP Agent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 323

Configuring SNMP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 324

Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . . . 325

General/Hardware. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 325

Telephony . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 326

PBX Networking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 328

DECT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 329

LAN. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 330

Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .331

Forum Phone 51x/52x/53x: Extensions and

Accessories. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 332

Power Supply Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .332

Key Extensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .332

Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 335

Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . 337

Environmental Information . . . . . . . . . . . . . . . . . . . . . . . . . 339

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 340

About this Manual

This user guide is intended for the technician installing the Forum 5004/ 5008/5012 and putting it into operation. This will usually be the responsibility of your Proximus agent, who will prepare the Forum 5004/ 5008/5012 and hand over the configured, operational system.

The information on

● installing the Forum 5004/5008/5012,

● connecting terminals and putting them into operation, and

● installing and configuring the software of components

is intended for these persons only.

Please note:The Forum 5004/5008/5012 may be installed and serviced

by qualified Proximus personnel only!

For users of the Forum 5004/5008/5012, this manual provides useful information with regard to routine tasks and procedures (e.g. configuring teams). In addition, a list of frequently asked questions will help the user to detect and eliminate faults that may arise.

About this Manual 11

Features

Forum 5004/5008/5012 is a communications system for integrated voice

communication. It is an innovative, modular and convergent system platform designed primarily for VoIP voice applications. VoIP (“Voice over Internet Protocol”) enables you to make telephone connections using Intranet and Internet data links, making it possible to use new applications, and providing cost advantages in many cases. The Forum 5004/5008/5012 can also be used to make conventional internal telephone calls.

● The Forum 5004/5008/5012 is equipped with all the interfaces

necessary for connecting system telephones, IP system telephones and analogue terminals as part of its basic module. The system enables CTI applications and system configuration using a standard web browser.

● A powerful ARM CPU and implementation of the Linux operating system

guarantee the security of your investment, compatibility with current Internet applications and future expandability.

● Forum 5004/5008/5012 can be integrated into an existing network

(LAN) and be used from all workstations. VoIP integration and the connection to an existing EMail system is possible.

● The Forum 5004/5008/5012 is available as wall-mounted version. This

version is designed to be installed upright. All ports are accessible through a removable service panel.

● The Forum 5004/5008/5012 is also available in a 19" installation

version (“Rack”). This version is designed for installation in a 19" system cabinet. This form of installation has the same connections – these are on the front panel.

Configuration and programming

The Forum 5004/5008/5012 is configured and programmed using a special web browser (the Web console), which can be run on a connected PC.

The configuration of the Forum 5004/5008/5012 can be prepared by a Proximus agent. The Forum 5004/5008/5012 configuration can also be edited or updated by the Proximus Customer Service Centre via remote access.

12 Features

Te l e p h o n y

The Forum 5004/5008/5012 communications system offers external SIP connections as “SIP trunk lines”. Alongside several SIP individual connections with various SIP providers, direct-dialable SIP-DDI connections for external telephony. Configuration and assignment of external SIP connections is done for telephony users in a completely transparent manner. This facilitates a smooth introduction to using internet telephony.

From its smallest version, Forum 5004/5008/5012 provides the following connection options:

● DECT-enabled U

-connections for system telephones or DECT base

stations:

– Forum 5004: 4 U

– Forum 5008: 8 U

– Forum 5012: 12 U

● 4 a/b-connections for analogue devices

● 2LAN connections

-connections

You can connect the following devices to Forum 5004/5008/5012:

● Proximus system telephones Forum Phone 516 / 526 / 536 and

Forum Phone 515 / 525 / 535 to U

● Base stations for DECT mobile phones to DECT-enabled U

● VoIP system telephones Forum IPhone 525 and Forum IPhone 535, can be

ports

connected using LAN

● DECTover IP base stations for DECT handsets, can be connected using

LAN

● analogue terminals to a/b ports

To connect Forum 5004/5008/5012 to existing company hardware, an actor can be connected to a door opener contact. A doorbell and door intercom can also be connected using additional devices.

CTI applications Forum 5004/5008/5012 enables you to use CTI (Computer Telephony Integration) applications. The TAPI (Telephony Application Programming

Interface) and CSTA (Services for Computer Supported Telecommunications Applications) standards are supported for the purpose of integrating CTI applications.

Features 13

Forum 5004/5008/5012 also features an integrated browser-based CTI application, the Forum CTI. The Forum CTI allow users to call up and use telephone functions from their PCs. Using the Forum CTI you can conveniently manage image files for phone book entries (“Picture-ID”, display on the Forum IPhone 545 and Forum IPhone 5025 / 5030 / 5040).

Furthermore, the Forum CTI Touch web application is a web-based solution available for controlling telephony functions with current smartphones.

Call charges recording and connection data recording

You can use an external programme in conjunction with the Forum 5004/ 5008/5012 communications system to record connection data. The connection data are sent to the external programme via CSTA (Computer Supported Telecommunications Application), where they can be analysed.

The separately licensable Forum Count web application enables you to record, store and analyse telephony connections using configurable filters. You will find more information on this topic in the Online Help of the web console.

Further telephony features

You can optimize telephone communication using the team functions and call-queuing function.

Furthermore, additional programme packages can be activated and operated which provide extended and convenient telephony functions. These include, e.g. the Forum Voicemail, Forum Auto Attendant and Forum ACD digital voice memory and voice information systems.

You can query the internal phone book of the Forum 5004/5008/5012 communications system via LDAP. It is also possible to integrate entries of an external directory via LDAP. Furthermore, integration into a network administration solution via SNMP is possible. For further information on the various application interfaces, please refer to Application Interfaces starting on page 304.

Networking

For meeting rising demands, the Forum 5004/5008/5012 communications system can be networked with other communications systems via Q.SIG-IP or SIP tie line. This is possible in a LAN as well as via VPN (“Internet tunnel”). This enables you to connect distant locations and branches into a single, large telephony network. Low-cost data connections can be used to network the communications systems of branch offices instead of ordinary permanent

14 Features

lines. The number of simultaneous call connections between two communications systems is limited by the available connection bandwidth an also depends on the number of licenses you purchased for the “Network” feature. Via the Q.SIG IP / SIP TIE Line networking, the Forum 5004/5008/ 5012 communications system can serve as a subsystem or as a DECT server, for example.

Networking is described in the chapter entitled PBX Networking starting on page 228.

DECT networks

Forum 5004/5008/5012 supports the setting up of a DECT network, enabling mobile office communications. For larger offices, using several DECT stations (RFP, Radio Fixed Parts) can expand wireless network coverage and provide a transparent handover between the RFPs while maintaining the telephone connection.

Handsets as system terminals with all the system telephone features are available for DECT telephony and handsets using GAP and CAP standards are also supported. The handover between the RFPs also functions with handsets using the GAP standard.

Up to 4 calls can be made simultaneously via an RPF, and up to 8 calls can be made simultaneously if an RFP is connected via 2 U network can also be operated using VoIP (see U

connections. The DECT

DECT and DECTover IP®

starting on page 207).

Voice over IP (VoIP)

Forum 5004/5008/5012 supports the connection of VoIP te r m inal s , enabling the company’s existing internal network infrastructure (LAN with 100 MBit/s or 1000 MBit/s) to be used for telephony as well. VoIP system telephones of the Forum IPhone 525 and Forum IPhone 535 types are available for this purpose. These devices have the same functionality and support the same features as the non IP-enabled system terminals.

For users wanting to use PC-supported telephony, IP system terminals are available as separate licensable software versions (Softphone).

You can operate SIP system phones Forum IPhone 512 / Forum IPhone 545, Forum IPhone 5010/5020/5025/5030/5040, standard SIP telephones and SIP entrance intercom systems.

Features 15

Yo u ca n op erat e IP cameras in the Forum 5004/5008/5012 communications system. IP cameras can be used as door cameras in conjunction with the entrance intercom systems (EIS) configured in the communications system. These can be IP-based (SIP) EIS or analogue EIS. IP cameras can also be used generally for monitoring rooms, parts of buildings or outdoor areas.

You will find further information on this in the chapter on Voice over IP (VoIP) starting on page 150.

DECTover IP

DECT networking via VoIP is another possible option for offices already extensively using VoIP telephony. The Radio Fixed Parts (RFPs) are connected via network data connections, so they do not occupy any U

ports and can

use existing network connections. With DECTover IP, VoIP protocol data is changed into DECT-compatible voice data direct on the RFPs. DECT-RFPs and DECTover IP-RFP can be used together in combination in many cases; it is however not possible to switch between RFPs using different technologies during a call.

E-mail

An e-mail function, which can use the POP3, APOP or IMAP4 protocols to check for incoming mail, is integrated into the Forum 5004/5008/5012. Mail account retrieval can be configured for each member of staff when configuring Forum 5004/5008/5012. Forum 5004/5008/5012 then fetches the headers (Subject) and sender information from incoming e-mails from the mail servers at preset intervals and forwards them to the user’s system terminal.

E-mail accounts for sending mail can also be configured for users. E-mails can then, for example, be sent direct from the Forum CTI to other users. In addition, users who have had a voicebox configured for themselves can be notified by e-mail of new voicebox messages.

Forum 5004/5008/5012 records important events and errors in an internal logbook, the error store. Entries in the logbook (system messages) can also be sent by e-mail to inform or alert system administrators.

Glossary

Please refer to the explanations in the Glossary (supplied as a PDF file on the system CD).

16 Features

Telephony Basic Settings

Factory Settings on Delivery

The following basic settings and features are active on delivery. We recommend that you configure the Forum 5004/5008/5012 communications system to suit your individual requirements before using it (see Configuration starting on page 138).

Tip: Notes on the functions listed below can be found in the glossary

(provided as a PDF file on the system CD).

Telephony Basic Settings

● The Forum 5004/5008/5012 is configured ready for use in Belgium.

● An inactive SIP trunk with the name “SIP” is configured. This SIP trunk is

bound to the “External trunk” route using the line seizure code “0”. For external calls, you have to set up the SIP line.

● The password for the “Administrator” user is empty.

● The system PIN is set at “0000”.

Authorisations

The allocation of authorities regulates which functions terminals on Forum 5004/5008/5012 can use. These authorities are configured for socalled user groups, to which users and their terminals are then assigned.

Three user groups are preset: “Administrators”, “Standard” and “Guests”. “Administrators” can access all functions in Forum 5004/5008/5012 and have unlimited configuration rights. Users in the “Guests” group can not configure Forum 5004/5008/5012, may not make any external calls and can only use a limited range of Forum 5004/5008/5012 terminal functions. The “Standard” user group is well suited as a starting point for creating user groups for normal users of the system (e. g. the staff members of a company) because of its default settings.

Note: When the Forum 5004/5008/5012 is commissioned, all

connected terminals are initially in the “Administrators” group. For more details on the configuration of user groups, refer to the online help in the chapter entitled “User manager”.

Factory Settings on Delivery 17

Authorisations

The following functions are delivered preset for user groups:

User group settings

Function / authorisation Standard Adminis-

Guests

trators

Service profile User Expert View

Applications

Costs - + -

Phone Book + + +

ForumCTI ++-

ForumCTI - Busy lamp ++-

ForumCount ++-

ForumHotel ++-

Forum ACD SV +++

Forum ACD Info +++

Forum ACD Agent +++

Courtesy Service off off off

Phone Book

Use LDAP +++

Use central +++

Edit central - + -

Use own company +++

Edit own company ---

Edit other companies ---

Entries (personal) 20 20 0

Dial in (outgoing)

External Inter-

national

International

Incoming only

Immediate external line seizure - - -

18 Factory Settings on Delivery

User group settings

Authorisations

Function / authorisation Standard Adminis-

Guests

trators

External line seizure over operator

---

(only with Forum Gateway 560)

LCR ++-

Deactivate LCR ++-

LCR at call forwarding to extern - - -

VIP call ++-

PIN dial ---

Announcement + + -

Announcement accept + + +

Announcement with beep (periodic) + + +

Intercom ++-

Dialout for other phone ---

Instant connection ++-

Callback on busy ++-

Multiple seizure at the parallel

+++

terminal s

Switch authorization - - -

Display phone number off (intern) - - -

Display phone number off (extern) - - -

Display phone number per

++-

connection

Dial in (incoming)

Pickup from group ++-

Pickup selective + + -

Take +++

Call removal ---

Factory Settings on Delivery 19

Authorisations

User group settings

Function / authorisation Standard Adminis-

Guests

trators

Calling suppression at the parallel

---

terminal

Reaction: connection will be

---

disconnected

Display phone number off (intern - - -

Call queue 000

Call forwarding

Call forwarding ++-

Call forwarding to extern + + -

Call forwarding of MSN groups++-

Call forwarding door call + + -

Indicate call forwarding after time

+++

parallel

Call forwarding for other user - - -

Prevent call forwarding by other

---

user

Display: Call forwarding via last

forwarding

last forwarding

Connection

Call record ---

Call record with beep - - -

Cancel auto recording - - -

External to external + + -

3-party conference + + -

Parkcall ++-

MOH at external connections + + +

MOH at internal connections+++

20 Factory Settings on Delivery

User group settings

Authorisations

Function / authorisation Standard Adminis-

Guests

trators

Protection

Call protection ring-back

tone

Call waiting protection Int. + ext.

calls

ring-back tone

Int. + ext. calls

off

Announcement protection - - -

Intercom protection - - -

Pickup protection ---

Phone lock ++-

Intercept

++-

(only with Forum Gateway 560)

Lists

Black lists empty empty empty

White lists empty empty empty

Special lists 1 1 1

Call filter 1, 2, 3 empty empty empty

Manage intern call list ++-

Manage extern call list ++-

Manage busy call list + + -

Manage door call lists + + -

Caller history ---

System phones

Device busy +++

All keys locked --+

Programming function keys+++

Program busy keys ---

Menu and ABC keys +++

Factory Settings on Delivery 21

Authorisations

User group settings

Function / authorisation Standard Adminis-

Guests

trators

DECT trunc keys ---

Connection data

Send incoming connections - - -

Send outcoming connections - - -

Recording incoming connections - - -

Recording outgoing connection - - -

Number of suppressed digits 0 0 0

Incoming basic amount 0,000 0,0000 0,0000

Outgoing basic amount 0,0000 0,0000 0,0000

Cost factor 100% 100% 100%

Create costs ---

Network

E-mail notification + + -

Send E-mails ++-

Forum ACD SV

Agent can stop wrap-up time+++

Agent can activate pause +++

Agent can login/logout + + +

Forum Conference

User may make invitations - - -

CSTA

CSTA menu ---

CSTA key ---

CSTA data ---

Other

Speed dialling + + -

22 Factory Settings on Delivery

User group settings

Authorisations

Function / authorisation Standard Adminis-

Guests

trators

Door opener + + -

Keypad dialling

++-

( only with Forum Gateway 560)4

Time control ---

Booking number may be set up++-

Send short messages + + -

IP cameras ---

The following important settings are active without further configuration:

● External authorisation: International numbers can be dialled from all

configured terminals. External lines must be seized by entering a preset code.

● Call forwarding to internal and external numbers can be activated. Call

forwarding after delay is performed after 20 seconds. Door calls and MSN groups can be forwarded. Call diversions for other users and call diversions by other users are deactivated.

● The telephone lock can be activated. The terminal PIN is “0000”.

● The white list, black list and call filter are not preconfigured and therefore

not active. If these lists are configured, they can be activated for user groups. A special list of emergency phone numbers is preset and activated.

● The door opener can be opened from all terminals. Door calls can be

forwarded.

● Every standard user can change the configuration of Forum 5004/5008/

5012.

● Every standard user can create a personal telephone book and edit entries

in the central telephone book.

● Every standard user can read out the charges.

● Applications requiring a licence (e.g. Forum Count) can be used after being

activated.

Factory Settings on Delivery 23

LAN Settings / Internet Functions

This IP address configuration is activated in the unit’s factory and default settings:

Description Setting

Forum 5004/5008/5012’s IP address

Forum 5004/5008/5012’s net mask

Forum 5004/5008/5012’s Host name

Forum 5004/5008/5012’s Domain name

DHCP server Active in “Static address assignment”

Net mask assigned via DHCP 255.255.255.0

Gateway assigned via DHCP 192.168.99.254

DNS server assigned via DHCP 192.168.99.254

Time-Server assigned via DHCP 192.168.99.254

Domain name assigned via DHCP “domain”

● Multiple e-mail account queries can be set up for every user. Every user

with a system terminal can be automatically informed about incoming emails with this function. Subject and sender of the e-mail will be displayed. The e-mail remains on the e-mail-server where it can be queried with a standard e-mail programme.

● You can change the IP settings in the Configurator. Talk to the system

administrator responsible for the existing LA N if you wish to do this.

192.168.99.254 (call server)

192.168.99.253 (gateway)

255.255.255.0

“host”

“domain”

mode

24 Factory Settings on Delivery

Technical Notes

Update Notes

If you are already operating an Forum 5004/5008/5012 communications system with an older version of the software, the following notes will help you update to the release 9. The release 9 is published at the same time for all members of the Forum 500 / Forum 5000 product family. If you are operating multiple communications systems, for example, on TC system networking, updating all communications systems at the same time is a good idea to ensure optimal compatibility.

Technical Notes

The extended release 9 features may require you to upgrade the existing communications system. Please note the following points:

● The system software is divided into 2 parts: a software container with the

firmware which you load into the communications system when you update. And a software container (“firmware extensions” for certain terminal types) which you only load after updating the communications system.

● The firmware extensions contains software for the following terminal

types:

Ty pe Model

SIP system phones Forum IPhone 5010 / 5020 / 5025 / 5030 / 5040

Forum IPhone 512 Forum IPhone 545

DECTover IP base stations

● If you are not operating any of these terminals, you do not have to load

the firmware extensions.

● From release 9 the IP telephones “Forum IPhone 520” und

“Forum IPhone 530” are no longer supported. During an update, configured devices will be converted to “Forum IPhone 525” or “Forum IPhone 535” to retain the key data.

● Data backups < release 7.0 are no longer supported.

Update Notes 25

Forum Base DECT IP Forum Base DECT IP v2

Updating

Updating is done in the following steps:

1. Open the System: Firmware page in the Configurator. Click on the Save button to create a backup copy of the existing configuration. Activate the audio files and Pictures for PictureID options. Then click on the Next button.

2. Click on the Browse button. Select the firmware file. Click on the Load button.

This process loads the firmware file to the communications system. After loading, the communications system re-starts. Then the existing configuration is converted.

3. Then open the System: Components page. Select the Firmware Addons entry from the selections offered. Take note of the expected file name displayed. Load the firmware extensions with the Browse and Load buttons.

4. Optional: Then open the System: Licences page. Load the license file. Then a green tick mark should appear next to the Forum Upgrade entry in the Status column.

After updating, as needed, you can also load the online help file and the audio files for the additional programs Forum Voicemail and Forum Auto Attendant.

If you have been operating external SIP lines with customer-specific settings, you may have to adjust these settings to the extended SIP provider settings of release 9 (see online help topics “SIP Trunks”, “SIP Provider” and “Notes on SIP Providers”). As a result of the update, the configured password for the SIP lines may have been deleted.

Note: Please also note the information on updating telephony func-

tions (see Information on the Update starting on page 247).

26 Update Notes

Installation

To install the Forum 5004/5008/5012 communications system, please perform the following steps in the order suggested.

1. Check the scope of delivery (see Scope of Delivery on page 28), read Safety Precautions starting on page 28 and information on Mounting Location starting on page 32.

2. Mount the device on the wall (see Wall Moun ting starting on page 33)

3. If multiple hardware units are being operated: configure installation

switch(es) for additional hardware units (see Configuring Installation Switch starting on page 42).

4. Connect terminals (see Interface Assignment, Cable Length starting on page 51)

5. Connect the power cord to the communications system; switch on power supply and wait for the system to initiate (takes about 5 minutes)

6. Connect the PC to the hardware module for initial configuration, which was configured as the call server with the installation switch; use LAN1 or LAN2 to do so

7. Open configuration software (Configurator) in the browser (see Configuration starting on page 138); access data are:

Address (URL): http://192.168.99.254/ User: Administrator Password: No password assigned System PIN: 0000

8. Loading SW Updates (see page 148) and if applicable Resetting the System Data (see page 148)

Installation 27

Scope of Delivery

The scope of delivery for each hardware unit (wall version) consists of:

● 1 hardware unit of the Forum 5004/5008/5012 communications system

(Forum 5004, Forum 5008 or Forum 5012)

● 1 mains power cable

● One set of mounting screws and dowels

● 1 drilling template

● 1 CD containing complete documentation and software

There are special accessories available for connecting multiple hardware units to a(n) Forum 5004/5008/5012 communications system (Forum 5004 / 5008 / 5012 Interconnecting Kit). This contains:

● 1 power connector

● 2 housing couplings

● 4 housing coupling screws

● 1 RJ45 patch cable

Safety Precautions

Intended usage

The Forum 5004/5008/5012 communications system is designed for operation on an internet router (also via hub or switch). The communications system and internet router must be interconnected via corded Ethernet line.

The Forum 5004/5008/5012 communications system is not designed to be used with other telecommunications accesses (e.g. ISDN or analogue lines) and can lead to malfunction or damage to the Forum 5004/5008/5012 communications system and to the network.

Installation

The Forum 5004/5008/5012 communications system hardware units may only be installed inside buildings. The hardware units (wall version) may only be operated when mounted vertically on the wall. This positioning only guarantees sufficient ventilation.

28 Installation

Safety Precautions

Do not install the Forum 5004/5008/5012 communications system during a thunderstorm. Do not connect and disconnect lines during a thunderstorm.

CAUTION!

Static charges can damage the Forum 5004/ 5008/5012 communications system electronic components. Please make sure that you discharge yourself and your tools before and during any installation work on the Forum 5004/5008/5012 communications system.

Connection to the mains power supply

The Forum 5004/5008/5012 communications system may only be plugged into mains power sockets which have a protective earth conductor.

Please note:Each hardware unit of the Forum 5004/5008/5012 communi-

cations system always requires its own additional earthing. This is the only way to ensure that dangerous residual currents from modern switching power supplies are dissipated from the connected terminals.

Recommendation: Connect the Forum 5004/5008/5012 communications system to a separate 230 V power circuit. Then possible short circuits occurring in other devices do not put the Forum 5004/5008/5012 communications system out of operation. The mains power connection must be installed by a licenced electrician to avoid danger to people or materials!

DANGER! Dangerous voltage in device! You may not open the

housing yourself. Pull the plug out of the power socket before opening the service panel and connecting any lines/terminals! Failure to do so may cause danger to life from electric shock!

The Forum 5004/5008/5012 communications system does not have its own power supply switch. To disconnect the Forum 5004/5008/5012 communications system from the mains power supply, pull the plug out of the power socket.

Installation 29

Safety Precautions

CAUTION! To prevent data loss, first shut down the Forum 5004/

5008/5012 by entering the code procedure

H*189

(system PIN) # on a connected telephone.

Install the Forum 5004/5008/5012 communications system near an easilyaccessible mains power socket so that the plug can be quickly pulled out of the power socket in a hazardous situation.

Power supply

Use only the power cord provided to connect the Forum 5004/5008/5012 to the mains power supply.

220V

power supply unit power supply unit power supply unit

Power supply for multiple hardware units

The wall version hardware units have a 3-pin AC cable port (C19) for power supply on the right side of their housing and a 3-pin AC cable plug (C20) for power supply of up to 3 additional hardware units on the left side of their housing. When connecting the power supply of 2 hardware units, use only the 3-pin AC cable adapters supplied in the Forum 5004 / 5008 / 5012 Interconnecting Kit.

30 Installation

Safety Precautions

The 3-pin AC cable socket, shown above, may only power one Forum 5004 / 5008 / 5012 (wall version) type hardware unit. It is prohibited to power other devices and power consumers.

Cables and terminals

Ensure that all cables are laid in such a way that nobody can walk on or trip over them.

Only U

lines, a/b lines and switching circuits (door opener to actor) may be

installed outside buildings. Outside cables and terminals may only be installed and connected to the Forum 5004/5008/5012 by qualified specialists observing the appropriate safety measures.

All Forum 5004/5008/5012 communications system hardware units must be connected to the protective earth via the respectively existent earthing terminal. To do so, connect the earthing terminal of a hardware unit to the equipotential busbar of the building electrical wiring system using a special

earth line with a minimum cable cross-section of 2.5 mm

. This also ensures residual currents are dissipated from terminals when the Forum 5004/ 5008/5012 communications system power supply plug is pulled out of the outlet. All connected terminals must be electrically disconnected from the earth ground (protective earthing).

Only devices which provide SELV (Separated Extra Low Voltage) may be connected to Forum 5004/5008/5012. Proper use of authorised devices complies with this stipulation

Only terminals which fulfil the technical requirements may be connected to the analogue ports. Please see the chapter on a/b Ports starting on page 52 for further information.

Installation 31

Mounting Location

Use a shielded Ethernet cable (STP cable, Shielded Twisted Pair cable) to connect the Forum 5004/5008/5012 communications system to a local network (LAN, Local Area Network).

Usage

Make sure no fluids to get into the Forum 5004/5008/5012 communications system: electric shock or short circuit may result.

Repairs to the Forum 5004/5008/5012 communications system, and all its accessories and terminals must be carried out by accredited specialists. Inappropriate repairs may damage the Forum 5004/5008/5012 communications system and will render any warranty claims invalid.

Keep the Forum 5004/5008/5012 communications system and its accessories and packaging out of reach of children!

Mounting Location

The ambient temperature for operating the Forum 5004/5008/5012 communications system (wall version) must be between +5°C and +40°C. The power supply must be 230 V/50 Hz AC Using a separate fuse for the power supply is recommended.

To maintain the prescribed ambient temperature, mount the Forum 5004/ 5008/5012 communications system hardware units in a well-ventilated location away from direct sources of heat.

Mount the Forum 5004/5008/5012 communications system hardware units on a wall, but:

● not in front of or above heat sources such as radiators,

● not in places subject to direct sunlight,

● not behind curtains,

● not in small, unventilated, damp rooms,

● not on or near inflammable materials

● and not near high-frequency devices such as transmitters, x-ray

equipment or any similar devices.

Connect the device to a separate 230 V power circuit and install a mains overload filter.

32 Installation

Wall Mountin g

Wall Mounting

The Forum 5004/5008/5012 communications system consists of at least one hardware unit for running the call server. In addition, up to 3 additional hardware units can be activated as an expansion. Each hardware unit offers varying ranges of TDM telephony ports, depending on the device type.

If you wish to mount more than one hardware unit, the hardware units have to be pre-assembled first.

1. Remove the packaging material from the hardware units. Place all

hardware units next to one another with the front facing down on a table.

Pre-assembly for multiple hardware units

2. Place the call server (1) hardware unit on the right. Place any additional

hardware units (2) next to it on the left. The hardware units are connected to each other with 2 connector screws (3) respectively. Power supply is provided with a coupling adapter (4).

3. Start with the hardware unit on the right. Put 2 connectors into the slots

designed for them. Then insert a coupling adapter into the power supply socket.

Installation 33

Wall Mountin g

Joining 2 hardware units

4. Slide another hardware unit (1) to the right until both connectors and the coupling adapter slide into their openings. Then fixate both connectors with 2 screws (2) each.

5. Repeat these steps until all hardware units desired are connected.

The device must be mounted in a suitable place. Please see the section on Mounting Location starting on page 32 for details. The Forum 5004/5008/ 5012 is attached to the wall by means of multiple screws as shown in the diagram below:

Suspension (rear)

40 mm

375 mm

190 mm

Holes for fixing screws

Suspension (rear)

Attachment diagram

The number of screws required depends on how many hardware units are mounted next to each other. One hardware unit just needs one screw for the upper suspension; multiple hardware units require 2 screws for the upper suspension. These screws are for hanging up the hardware units; so be sure

34 Installation

Opening and Closing Service Panel

to screw the screws into the wall, leaving 4 mm extending outwards. After hanging up all hardware units, fasten them with the lower fixing screws (2-8 screws). Open the service panel of each hardware unit to do so.

Opening and Closing Service Panel

The Forum 5004/5008/5012 communications system hardware units are designed for you to mount them yourself.

DANGER! Dangerous voltage in device! You may not open the

housing. Pull the plug out of the power socket before opening the service panel and connecting any lines/ terminals! Failure to do so may cause danger to life from electric shock!

For your own safety, please read the Safety Precautions starting on page 28. As with all highly sensitive electronic devices, static charges can destroy components in a fraction of a second. For this reason, you should first pick up your tool then touch an earthed metal object (e.g. a radiator), before touching any connections or components inside the device.

CAUTION!

Static charges can damage the Forum 5004/ 5008/5012’s electronic components.

Get to the hardware unit connection panel by opening the service panel. There are no directly accessible circuits operating under dangerous voltage on the connection panel. You must still switch off all power to the device when performing any kind of installation. Pull the plug out of the mains power supply socket.

Note: Shut down the Forum 5004/5008/5012 by entering the code

procedure phone.

Installation 35

H*189 (system PIN) # on a connected tele-

Position of the Interfaces

Hardware unit housing (wall version)

The housing (1) itself may not be opened. Open the service panel (2) using the following steps:

1. Press the two releases (3) of the service panel inwards slightly to release them.

2. Lift up the service panel. Now the connection panel is accessible and you can, for instance, configure the installation switch or connect the earth line.

3. Then close the service panel. Position the service panel. Let the two releases click back into place again.

Position of the Interfaces

The following diagram shows the position of the interfaces:

36 Installation

Position of the Interfaces

Position of the interfaces on the connection panel

The connection panel has pressure terminals (1) for connecting actors (orange), U

terminals (grey) and a/b terminals (blue). The earthing

terminal (2) and the installation switch (3) are also accessible. The LAN connection is also via the two Ethernet ports (4). A USB port (5) is designed for future usage.

a/b 1/2

a/b 3/4Upn3/4

USB

Upn1/2

actor 1/2

LAN2 LAN1

Forum 5004: Position of the Interfaces

a/b 1/2

a/b 3/4Upn7/8

USB

LAN2 LAN1

actor 1/2

Upn1/2

Upn3/4

Upn5/6

Forum 5008: Position of the Interfaces

Installation 37

Position of the Interfaces

a/b 1/2Upn9/10

a/b 3/4Upn7/8

USB

LAN2 LAN1

actor 1/2

Upn1/2

Upn3/4

Upn5/6

Upn11/12

Forum 5012: Position of the Interfaces

It is recommended to connect the pressure terminal sockets to externally mounted sockets – e.g. UAE sockets for U

ports, and telephone sockets for

a/b ports. You can plug these connecting sockets into terminals and do not have to switch off the device to do this.

Connecting a line between hardware units

With the wall version of the hardware units, you can place the telephony connections within the housing yourself. The left and right sides of the housing have recesses (1) for this. Fixate the telephony lines with cable fasteners in the mounts designed for this (2). You must then break off the release flaps of the service panel lid as well.

38 Installation

Additional Memory Module

Please note:After breaking off the release flaps, the edges where they

broke off must be deburred.

Additional Memory Module

An additional memory module can be installed in the Forum 5004/5008/ 5012 communications system to increase recording capacities. This memory module provides a recording capacity of 24 hours. The enhanced memory can be used for recordings and voiceboxes.

WARNING! Only the Proximus service technician is authorized to install

the memory module.

DANGER! Dangerous voltage in device! You may not open the

housing yourself. Pull the plug out of the power socket before opening the service panel and connecting any lines/terminals! Failure to do so may cause danger to life from electric shock!

CAUTION!

The memory module is installed on the call server mainboard of the Forum 5004/5008/5012 communications system. It must be plugged and screwed (A) according to the following illustration. Earthing is led by screwing.

Installation 39

Additional Memory Module

When the communications system is connected to power after installation and has been started, all previous voice data are copied to the memory module. The communications system must not be unplugged during the copy process!

If the memory module will be uninstalled at a later time, all recordings stored on the module are no longer available.

40 Installation

Connecting Hardware Units

If you wish to operate more than one hardware unit, the hardware units have to be connected to each other via Ethernet patch cables.

To d o s o, y ou may

● connect the LAN 1 port of each hardware unit directly to a switch or

● connect the LAN 1 port of each hardware unit respectively to the LAN 2

port of the next hardware unit. This variant is explained as follows.

To optimise cable placement, use the hardware unit on the left as the call server later on. Connect the hardware units as shown in the following scheme and you can connect the company LAN to the LAN2 port of the call server.

Call-server & Gateway 01 Gateway 02 Gateway 03 Gateway 04

LAN

2 1

LAN

2 1

LAN

2 1

LAN

2 1

Hardware units: Ethernet connections from one hardware unit to the next

Increase breakdown security by using an additional switch for connecting. In this configuration the call server can also establish a connection to the company LAN if one of the additional gateways breaks down.

Call-server & Gateway 01 Gateway 02 Gateway 03 Gateway 04

LAN

2 1

LAN

2 1

LAN

2 1

LAN

2 1

Switch

Hardware units: Ethernet connections with switch

Installation 41

Configuring Installation Switch

The installation switch on the connection panel determines the operating mode of the hardware units. The following table provides an overview.

Installation switch settings

Pos. Means Remarks

0Call server Default:

LAN 1/2: 192.168.99.254/24 Operation with 2 separate LAN ports:

LAN 1: 192.168.100.254/24 LAN 2: 192.168.99.254/24

1 Gateway (general) MAC address of this gateway must be

entered manually; LAN 1/2: 192.168.99.253/24

2 Automatic configuration as gateway 2

3 Automatic configuration as gateway 3

4 Automatic configuration as gateway 4

5-8 Reserved -

9 Restore basic settings Caution! Deletes all configuration data!

Use the installation switch to configure a hardware unit as a call server. Have all additional hardware units automatically configured as gateways 2 to 4 Note the following points regarding the hardware switch.

● The installation switch is queried when a hardware unit is supplied with

power.

● Switching the installation switch during operation is not permitted and

will generate an error message.

● The automatic configuration of the gateways only functions without error

when the switch positions (“2”, “3” or “4”) are definite for the gateways.

● The “9” switch position restores the factory settings (see Basic Hardware

Settings Switch starting on page 149).

42 Installation

LED Display on a Hardware Unit

The hardware units have LEDs which provide a speedy overview of the operating state of the hardware unit. On the wall version, the LEDs are aligned in a row with 6 LEDs next to one another; the rack version has 2 rows of 3 consecutive LEDs.

LEDs 1 to 6: Wall version and rack version

The following table shows the general assignment of the LEDs:

LED Colour Means

1 Green Power supply OK

2 Yellow Access to file system

3 Green / Red / Yellow Status upon system start

4 Green / Red / Yellow Operating mode (call server / gateway)

5 Yellow Active call connection

6 Red System warning

The LED 1 lights up green if the power supply unit is correctly supplying all required operating voltages. If the LED 1 is not lit, this indicates that there is either no power supply or power supply is defective.

The LED 2 lights up yellow if the file system of the hardware unit is accessed. You should not disconnect the power supply if this LED is lit or is flashing.

LED 3 to LED 6 are controlled by the operating software. These LEDs are flashing during a software update. Depending on the operating mode (call server or gateway) these LEDs have different functions.

Installation 43

LED Display on a Hardware Unit

LED 3 to LED 6 for a call server

LED Colour / display Means / details

3 Red (steady) System start begins

Off System start completed

4 Off Call server not ready for operation

Green (1 Hz) Call server software starting

Green (steady) Call server ready for operation

5 Off No active call connection

Yellow (steady) At least one active call connection (SIP line, U

VoIP telephone)

6Off No system warning

Red (steady) At least one system warning; details can be

displayed via the web console.

Red (1 Hz) Serious error (e.g. “Temperature too high”, “no call

server licence” or “Re-start necessary”)

LED 3 to LED 6 for a gateway

LED Colour / display Means / details

3 Red (steady) System start begins

Red (1 Hz) Waiting for IP address via DHCP

Yellow (steady) Downloading configuration from call server

Yellow (1 Hz) Downloading operating software from call server

Yellow (0.5 Hz) Installing the operating software

Off Gateway ready for operation

4 Off Gateway not ready for operation

Red (steady) Gateway waiting for call server

Yellow (steady) Gateway ready for operation

44 Installation

Configuration Examples

LED3 to LED6 for a gateway

LED Colour / display Means / details

5 Off No active call connection

Yellow (steady) At least one active call connection on this

gateway

6Off No system warning

When LED 3 is lit up red continuously, LED 4 can provide status information on the type of error (e.g. “File system defective” or “Error loading operating software”). In this case, contact product support.

Tip: The LED 6 (“System warning”) can also be configured on a

function key on a system terminal.

Configuration Examples

The following configuration examples comment on three typical scenarios the different network configurations.

Standard: DHCP via Internet router

With this network configuration, an Internet router assigns DHCP addresses in a LAN. This configuration is suitable for single offices and smaller companies.

Router

(IMS, Internet)

192.168.1.1 DHCP:

192.168.1.2-63

LAN

Call server

Forum 5012: Audio processor

192.168.1.3

LAN1 & LAN2

192.168.1.254

Gateway

Forum 5012: Audio processor

192.168.1.4

LAN1 & LAN2

192.168.1.5

192.168.1.6

Tel

192.168.1.200

For the Forum 5004/5008/5012 communications system, you configure an IP address that matches the address range of the Internet router. Enter the IP address of the Internet router into the DNS server and Gateway address input fields.

Installation 45

Configuration Examples

46 Installation

Configuration Examples

Alternative: DHCP via call server

With this network configuration, the Forum 5004/5008/5012 communications system assigns DHCP addresses in a LAN. This configuration can be used as an alternative. You need to switch off the DHCP function of an existing Internet router.

Router

(IMS, Internet)

192.168.1.1

DHCP: off

DHCP: 192.168.1.130-169

LAN

Call server

Forum 5012: Audio processor

192.168.1.130

LAN1 & LAN2

192.168.1.254

Gateway

Forum 5012: Audio processor

192.168.1.131

LAN1 & LAN2

192.168.1.132

192.168.1.133

Tel

192.168.1.200

As with the previous example configuration, you configure an IP address for the Forum 5004/5008/5012 communications system that matches the address range of the Internet router. Enter the IP address of the Internet router into the DNS server and Gateway address input fields.

Installation 47

Configuration Examples

Change the Forum 5004/5008/5012 communications system’s DHCP server setting to Dynamic and static address assignment to make sure connected VoIP terminals and workstation computers can be configured by the communications system. As with the previous example configuration, add a new static DHCP address entry for every connected VoIP terminal.

48 Installation

Configuration Examples

Special: DHCP via LAN Server

With this network configuration, a LAN server assigns DHCP addresses in a LAN. Additionally, external SIP telephony connections are routed through a separate Internet router that is only used for this purpose. This configuration is especially suitable for larger companies.

Router

(IMS)

192.168.1.1/24

192.168.1.254/24

LAN

LAN2

172.16.0.1/16

Call server

Forum 5012: Audio processor

172.16.0.2/16

172.16.99.254/16

LAN

LAN1

DHCP: 172.16.0.2-172.16.98.254

Forum 5012: Audio processor

172.16.0.3/16

LAN1 & LAN2

172.16.0.4/16

LAN server

Gateway

172.16.0.5/16

Tel

172.16.99.200/16

Internet

For the Forum 5004/5008/5012 communications system, activate a separate IP address configuration for the LAN2 port. This deconfigures the network bridge between the LAN ports of the Forum 5004/5008/5012 communications system. For the LAN2 port, you configure an IP address that matches the address range of the separate Internet router. For the LAN1 port, you configure an IP address that matches the IP address configuration of the LAN server. Enter the IP address of the separate Internet router into the DNS server and Gateway address input fields.

Installation 49

Configuration Examples

Leave the Forum 5004/5008/5012 communications system’s DHCP server setting to Static address assignment to make sure connected VoIP terminals can be configured by the communications system. For the communications system’s DHCP server, change the DNS Server and Gateway address settings available below Parameters to the IP address of the LAN server. Add a new static DHCP address entry for every connected VoIP terminal.

50 Installation

Interface Assignment, Cable Length

Upn Ports

Upn ports enable you to connect the digital system telephones Forum Phone 516/526/536 or Forum Phone 515/525/535 using a twinwire cable. You can also connect DECT base stations to a U

If you want to use cordless DECT handsets (e. g. Forum Free 565/575 or Forum Free 567/577/587) you will need the DECT base station Forum Base DECT. If the DECT base station is connected to a U calls can be made simultaneously using the handsets. If the base station is connected to two U

ports, eight calls can be made simultaneously.

port.

port, four

The length of a twin-wire cable for a U

port may not exceed a maximum of

1000 m, where a 0.6 mm cable (with twisted pairs) is used. This cable may only be laid inside buildings.

Each U

Upn/RFP with 1 U

Pin assignment of U

port has a power consumption of about 3 W.

12345678

RFP with 2 U

12345678

ports

To connect a digital system telephone or DECT base station, connect the pressure terminals to a UAE socket.

red wire

black wire

87654321

1 Upn port

cable: max. 1000 m

If you connect a base station to a through this base station using mobile DECT devices.

-port, four calls can be made simultaneously

Connecting a UAE socket to a U

system phone

ABC

–

port

ESC OK

GHI

PQRS

or base station

DEF

ABC

MNO

JKL

WXYZ

TUV

4 x

Installation 51

Interface Assignment, Cable Length

A DECT base station’s double connection can also be made using a UAE connection socket.

base station

87654321

2 Upn ports

cable: max. 1000 m

If you connect a base station to two

h this base station using mobile DECT devices.

throu

-ports, eight calls can be made simultaneously

Connecting a UAE socket to a 2 U

port

8 x

a/b Ports

The a/b ports are for operating analogue terminals (e.g. fax or analogue telephones). The maximum permissible length of the cable is 1,000 m, where a twin-wire 0.6 mm cable (with twisted wire pairs) is used. You can then use devices for voice or data communication which use pulse dialling, or devices which use DTMF dialling, including:

● analogue telephones,

● G3 fax machines,

● external mail systems.

To connect an analogue device (telephones, fax), connect the pressure terminal to a telephone connection socket for telecommunications devices.

black wire

red wire

a/b port

Alternatively you can also use the combination of wires white/yellow.

cable: max. 1000 m

12345

NFN

phone socket

analogue phone

analogue fax machine

Connecting a combined telephone socket

52 Installation

Interface Assignment, Cable Length

Please note:Please observe the following information and recommenda-

tions when connecting analogue devices. Devices which do not comply with these technical prerequisites may damage the Forum 5004/5008/5012!

Analogue telephones

The Forum 5004/5008/5012 communications system only supports DTMF devices.

Music on Hold

TheThe Forum 5004/5008/5012 communications system provides a preset internal MoH, for which you can also use your own melody. that you can replace in the Configurator of the Web console, in the System: Components menu. Please see the online help for further details.

Voice mail

If you are using an external mail system, it must be able to handle the number of digits used for internal telephone numbers, e. g. five digits, if you have set up the system to use 5-digit internal numbers.

The external voice mail system can be operated using internal a/b ports. The voice mail system can send messages to system terminals using code procedures:

*68Z[Terminal] 0 : There is a message for this subscriber *68Z[Terminal]: There is no message (without trailing “0”).

Intercom system (for a/b)

The “Doorphone” intercom system can be connected to any a/b port. The “Doorphone” module also provides the actor for the door opener contact.

Please observe the following points when connecting the door intercom system:

● The “Doorphone” module should be set to its factory setting.

In the Te l e p h o n y : Ports: a/b: Change menu in the Configurator, select Doorstation 2-wire as the Typ e. The Actor setting is for selecting

whether you wish to use the “Doorphone” relay (“Actor internal”) or one of the two internal actors of the hardware unit (“Actor 1” or “Actor 2”). You can also configure the same actor for different intercom systems. Code is where you also configure the desired code procedure for the intercom system. Select the “*102, *112” entry, e.g. for calling the intercom system via the

Installation 53

*102 code procedure and for opening the door via the

Interface Assignment, Cable Length

*112 code procedure. Set up one of the two actor ports for the door

opener function.

● The “Doorphone” intercom system has a number of bell keys to which you

can assign various call numbers in the Configurator under the menu item Te l e p h o n y : Ports: Doorbell.

● The “Doorphone” can be connected to any a/b port.

● You can connect several “Doorphone”.

You will find more detailed information on installing and configuring the “Doorphone” intercom system in the product’s user guide.

The intercom system should only be connected by a skilled electrician, because sensor/actor contacts must be connected to the “Doorphone” module.

Actor

The two actor ports also make it possible to connect separate door openers. The door opener relay is designed for 0.25 A DC. Refer to Intercom system (for a/b) starting on page 53 for a description of actor configuration.

LAN Ports

The LAN ports (LAN1 and LAN2) support 10 MBit/s, 100 MBit/s and 1000 MBit/s transfer rates in half duplex or full duplex operating mode. You can integrate the Forum 5004/5008/5012 communications system into your company’s network (LAN, Local Area Network) via the LAN ports (Ethernet ports, here provided as RJ45 sockets). This means you can also use the Forum 5004/5008/5012 communications system for VoIP telephony and operate the web console.

Transfer rates and operating modes are switched automatically (“AutoSensing function”). Connections requiring a crossover Ethernet connection cable are also automatically switched. You can therefore also use an uncrossed Ethernet connection cable to connect to a switch.

An Ethernet connection cable (twisted pair cable in accordance with 100BaseT or 1000BaseTX) may be up to 100 m long. Safe operation with a minimum of 100 MBit/s requires using category 5 or better lines and sockets. Use a shielded Ethernet line (STP line, Shielded Twisted Pair line).

54 Installation

Power Failure

There is an internal Ethernet switch with several ports on the main board of a hardware unit. This switch is connected to the LAN1 and LAN2 ports.

Both LAN ports are operated as an Ethernet bridge with a gateway.

● LAN1 and LAN2: These ports can be used for daisy-chaining the LAN

connection to additional hardware units. The factory setting configuration of this port has “192.168.99.253/24” as its IP address.

For a call server, both LAN ports are also operated as Ethernet bridge in the default configuration:

● LAN1 and LAN2: These ports can be used for daisy-chaining the LAN

connection to additional hardware units or to the company network. The factory setting configuration of this port has “192.168.99.254/24” as its IP address.

The two LAN ports may have a different function for the call server:

● LAN1: You can use this port for the connection to your company network.

The factory setting configuration of this port has “192.168.99.254/24” as its IP address.

● LAN2: Use this port when you have a separate internet port for VoIP

telephony (“VoIP Box”). In the default configuration, this port is connected to LAN1 via an internal bridge (“Switch”).

Power Failure

In the event of a power failure, all configuration data, voice box messages as well as account data are preserved. The internal clock will continue to run for about 1 hour. If the power failure lasts for more than 1 hour, the time and date are reset to the factory settings when the power is switched on again. Depending on the setting under System: Common: Synchronise Time, time and date are set via an internet time server.

Please note:Do not reset the Forum 5004/5008/5012 by pulling the plug.

Actual configuration changes may be lost and reconnecting to a SIP provider may take more time.

Installation 55

Power Failure

CAUTION! To prevent data loss, first shut down the Forum 5004/

5008/5012 by entering the code procedure

H*189

(system PIN) # on a connected telephone.

56 Installation

Scope of Delivery

Installation (Rack Version)

The Forum 5004/5008/5012 communications system is also available as rack version for mounting in a standard 19" EIA rackmount cabinet. Similarly to the wall version, the rack Forum 5004/5008/5012 communications system consists of up to 4 hardware units.

Forum 5004/5008/5012 Rack hardware unit

Scope of Delivery

The scope of delivery for each hardware unit consists of:

● 1 hardware unit of the Rack Forum 5004/5008/5012 communications

system (Forum 5004 Rack, Forum 5008 Rack or Forum 5012 Rack)

● 1 power cord

● 1-2 19" rack mounting plate, optional: front panel

● 1 CD containing complete documentation and software

The optional 19" rack mounting plate with the accompanying rack mounting screws and washers is available as an accessory. The optional front panel is also available as an accessory.

Safety Precautions

Please note:The device may not be opened!

The Safety Precautions starting on page 28 are generally valid for the hardware units of the Rack Forum 5004/5008/5012 communications system. Installation may only be carried out by qualified service personnel.

Installation (Rack Version) 57

Product Variants

The hardware units are suitable for installation in earthed cabinets or housing. Lines and cables connected to the hardware units must only be laid inside buildings.

Use shielded Ethernet cables only (STP cable, Shielded Twisted Pair cable) to connect the Rack Forum 5004/5008/5012 communications system to a local network (LAN, Local Area Network).

The ambient temperature of the hardware units should not exceed 45°C. If the device is installed together with other active components, it may be necessary to mount additional ventilation fans in the installation cabinet. To ensure sufficient ventilation, the rubber pads underneath the hardware units may not be removed.

All patch cables have to be connected before connecting the system to the power supply and so on. Installation of the hardware units, and in particular connection to the power supply and protective earthing, should only be performed by skilled, qualified personnel. EN, IEC regulations, along with other recognised technical rules regarding safety, must be observed.

Product Variants

Similarly to the wall version, the hardware units of the Rack Forum 5004/ 5008/5012 communications system are available in various versions.

Hardware unit Te l e pho n y p o r t s

Forum 5004 Rack 4 U

Forum 5008 Rack 8 U

Forum5012Rack 12U

, 4 a/b, 2 actors

All product variants also have 2 LAN ports, 1 USB port as well as an installation switch. These ports as well as the installation switch and the status LEDs are on the front panel.

LED

switch

Upn1LAN 1actor 1/2

3Upn4

LAN 2USB

a/b 1 a/b 2

a/b 3 a/b 4

Front panel of Forum 5004

58 Installation (Rack Version)

Rack Mounting

LED

switch

Upn1LAN 1actor 1/2

3Upn4

LAN 2USB

5Upn6

7Upn8

a/b 1 a/b 2

a/b 3 a/b 4

Front panel of Forum 5008

LED

switch

5Upn6

LAN 2USB

3Upn4

7Upn8

11 Upn12

9Upn10

a/b 1 a/b 2

a/b 3 a/b 4

Upn1LAN 1actor 1/2

Front panel of Forum 5012

Rack Mounting

As opposed to the wall version, hardware units of the Rack Forum 5004/ 5008/5012 communications system can generally also be operated horizontally (e.g. on a table). Suitable assembly material is available for mounting in a commercially available 19" rack.

Rack mounting plate and hardware unit

Up to 2 hardware units (2) can be mounted next to each other on a 19" rack mounting plate (1). A front panel (3) closes an available mounting space.

Installation (Rack Version) 59

Rack Mounting

Rack mounting place locking mechanism

The rack mounting plate has 2 “J”-shaped tabs (1) in the front which have to snap into place into the “T”-shaped notches (2) on the bottom of the hardware units or of the front panel. Note that the earthing terminals (3) must be connected to protective earthing either directly on the hardware unit, on the rack mounting plate or indirectly via the rack.

The hardware units can be mounted via the following steps:

1. Remove the packaging material from the hardware units. Slide a hardware unit (1) onto the mounting place so that the “J”-shaped tab slips into the “T”-shaped notch of the hardware unit. Slide the hardware unit a few millimetres backwards to get the tab to snap into place:

Inserting the hardware unit on the mounting plate

60 Installation (Rack Version)

Assignment of RJ45-jacks

To ensure sufficient ventilation, the rubber pads of the hardware unit may not be removed.

2. Tighten the screw (2) for the rear of the hardware unit. Repeat this procedure for another hardware unit or for a front panel (3).

3. Insert the completely mounted rack mounting plate into a rack installation cabinet.

Tip: There is a label on the back of each hardware unit. Make a note

of the MAC addresses printed on the label to conveniently be able to keep track of the device before installing it into the rack installation cabinet.

Further procedure is described in the corresponding section on the wall version of the Forum 5004/5008/5012 communications system (see Connecting Hardware Units starting on page 41).

Assignment of RJ45-jacks

, a/b Pins 4-5

actor Pins 1-2 (A1)

Pins 7-8 (A2)

LAN Pins 1-2, 3-6 (100BASE-TX)

Pins 1-8 (1000BASE-T)

LEDs, Installation Switch

On the left of the front there are 6 LEDs which display the operating status (see LED Display on a Hardware Unit starting on page 43).

The installation switch is also behind a covering stopper on the front to the left. Remove the covering stopper to set the installation switch. Then replace the covering stopper (see Configuring Installation Switch starting on page 42).

Installation (Rack Version) 61

Technical Specifications

(only if different from the wall version of the Forum 5004/5008/5012, see Technical Specifications starting on page 337)

Dimensions:

We ig h t :

Ambient temperature:

Connections:

● Height: 1 U, Width 19" / 2 = 9.5"

W x D x H: 220 mm x 398 mm x 42 mm

● Width: 19-inch panel with flange for mounting in

installation cabinet

● 2.66 kg (Forum 5004 / 5008 / 5012 Rack)

● 2.40 kg (rack mounting plate)

● 0.52 kg (front panel)

● Operates between +5 °C and +45 °C

● Connection of 230 VAC power supply via inlet

connector on back of device

● Connection of all ports via RJ 45 jacks as well as

access to installation switch on front panel

62 Installation (Rack Version)

System Architecture

Forum 5004/5008/5012 and Gateways

The Forum 5004/5008/5012 communications system primarily communicates with internal and external subscribers via VoIP. Even though the network-based and packet-transmitted VoIP is a modern and highperformance technology, in many cases there is also the requirement to employ conventional, line-connected TDM telephony.

A hardware unit of the Forum 5004/5008/5012 communications system offers (depending on version) the following TDM interfaces:

Hardware unit a/b interfaces Upn interfaces

Forum 5004 4 4

Forum 5008 4 8

Forum 5012 4 12

Starting from Release 9 of the system software it's also possible to use Forum 550/560 communications systems as TDM gateways for the Forum 5004/5008/5012 communications system. These gateways have up to 12 slots for interface cards. They allow you to connect a large number of TDM terminals Forum 5004/5008/5012 communications system. It's also possible to operate TDM lines (ISDN and analogue lines) at the Forum 5004/ 5008/5012 communications system. Refer to chapter Forum Gateway 560 starting on page 73 for a description of this function.

System Architecture

The following graphic displays a hardware unit configured as a call server. Two hardware units are connected via a network line or via LAN to this hardware unit, configured as gateways. U can be connected to each hardware unit.

This system architecture is suitable for setting up an IP-based floorplan, for example: in a multi-story building there is one hardware unit per floor. The hardware units (call server and gateways) are connected to one another via ethernet lines (LAN).

Forum 5004/5008/5012 and Gateways 63

system telephones, for example,

System Architecture

TDMTDM

LAN / VoIP LAN / VoIP

Forum 5004/5008/5012 hardware units: call server and two gateways

The gateways and all telephony functions are controlled by the call server. You manage the existing hardware units and the TDM terminals and TDM lines connected using the web configurator of the Forum 5004/5008/5012 communications system.

Configurator: Telephony: Gateway & Connections

The call server and a gateway signal to one another via an unencrypted IPbased protocol. In addition, other IP-based protocols are used, e.g. audio files are transferred via RTP.

64 Forum 5004/5008/5012 and Gateways

Signalling and Audio Channels

The call server of the Forum 5004/5008/5012 communications system and all connected gateways must be operated on a LAN. Lossless data transfer with low latency and 100 Mbit/s is the prerequisite for interference-free telephony. To ensure data transfer you should use suitable network technology, e.g. a switch with QoS, an own VLAN or wiring separate from the company LAN.

Routers can also be used to connect the call server of the Forum 5004/ 5008/5012 communications system and the gateways connected. Using the web interface of the gateway you have to define a fixed IP address and the standard gateway to be used (see Operating a Gateway via Router starting on page 69). Please note that due to unencrypted communication and the speed requirements a connection via internet is not supported.

Tip: For connecting distant locations, use the telecommunications

system networking options (see PBX Networking starting on page 228).

Signalling and Audio Channels

Each hardware unit has an audio processor (Forum 5012: 2 audio processors). The audio processor provides multiple VoIP audio channels implemented as RTP data stream with the G.711 or G.729 codecs. The following applies generally: Each audio connection which leaves the hardware unit via a VoIP connection requires an audio channel.

VoIP TDMTDM

TDM and VoIP gateway connections

Forum 5004/5008/5012 and Gateways 65

DECT Synchronisation

An audio channel is seized when an audio connection is to be established between VoIP and TDM. Alongside call connections from VoIP telephones to TDM terminals, this comprises:

● Call connections between 2 TDM terminals connected to different

hardware units.

● Music on Hold: generated as VoIP data stream by the Forum 5004/5008/

5012 communications system.

● Forum Voicemail and Forum Auto Attendant: Recording and playing as

VoIP data stream via the Forum 5004/5008/5012 communications system.

● Audio tones such as ringing tone, busy signal, dialling tone, etc. are

generated as VoIP data stream by the Forum 5004/5008/5012 communications system.

Note: TDM terminals on the same gateway do not seize an audio

channel during call mode, however, the terminals do briefly seize an audio channel for the dial tone while establishing the call connection.

DECT Synchronisation

The IP-based connection between the hardware units of the Forum 5004/ 5008/5012 communications system and does not allow transmission of a TDM synchronisation signal. The TDM synchronisation signal is, however, generally necessary for operating DECT base stations (TDM RFPs). This means that all DECT base stations connected via U the same hardware unit in order to support a transparent handover between the DECT base stations.

have to be connected to

Gateway Configuration

The call server must be configured for this operation if you operate a call server along with one or multiple gateways. The various configuration variants are described in the following sections.

66 Forum 5004/5008/5012 and Gateways

Gateway Configuration

Automatic Configuration

Automatic configuration requires setting the installation switch of the hardware units to the operation mode desired (see Configuring Installation Switch starting on page 42). For automatic configuration, hardware units must be able to receive an IP configuration via DHCP, either via an external DHCP server or via the DHCP server of the call server. Furthermore, the hardware units must be able to communicate with one another using network broadcast messages (“Broadcasts”, not possible through the router).

1. Configure the installation switch as is appropriate. Set the installation switch to “0 - call server” for a hardware unit. For additional hardware units set the installation switch to “2”, “3” and “4” (see Connecting Hardware Units starting on page 41 for sample image).

2. Activate the power supply for the hardware units. When configuring for the first time, you have to first establish the connection between a PC and the call server of the Forum 5004/5008/5012 communications system and complete the initial installation (see Brief Guide to Initial Configu- ration starting on page 139).

3. Start the Forum 5004/5008/5012 communications system configurator. Log yourself in and navigate to the Configurator: Te l e p h o n y :

Gateways page.

4. Click on the Configuration automatic button. The information in the

Type, MAC address and IP address columns is determined and transferred to the configuration page.

The gateways are now configured and you can continue configuring the Forum 5004/5008/5012 communications system.

Forum 5004/5008/5012 and Gateways 67

Gateway Configuration

Manual Configuration

Manual configuration involves entering the MAC address of the gateways via a search function or directly into an input field. Manual configuration can, for example, be used for configuring multiple Forum 5004/5008/5012 communications systems on one company LAN.

1. Configure the installation switch as is appropriate. Set the installation switch to “0 - call server” for a hardware unit. For all additional hardware units, set the installation switch to “1 - Gateway general” (see Configuring Installation Switch starting on page 42).

3. Start the Forum 5004/5008/5012 communications system configurator. Log yourself in and navigate to the Configurator: Te l e p h o n y :

Gateways page.

4. Click on the desired gateway entry in the No. column of the table. Enter

the Ty p e of the gateway and the MAC address of the hardware unit into the dialogue. Click alternatively on the Search button and select one of the entries found in the search results dialogue. Confirm the gateway configuration with the Apply button.

5. Repeat these steps to configure additional gateways.

The gateways are now configured and you can continue configuring the Forum 5004/5008/5012 communications system.

68 Forum 5004/5008/5012 and Gateways

Gateway Configuration

Operating a Gateway via Router

If the connection between the hardware units of the Forum 5004/5008/ 5012 communications system is operated via a router, automatic configuration is not available. This is why you have to manually set the IP configuration for the gateways for the first-time commissioning. A hardware unit offers a minimum web console for doing so in the “Gateway” operation mode. Shortly after starting, this can be addressed via the fixed IP address

192.168.99.253.

1. Switch the hardware unit installation switch to the “1 / Gateway general” position. If you activate the power supply later on for the hardware unit, you can address the web console of the gateway as long as the LED 4 is flashing red.

2. If you wish to configure multiple gateways, avoid an IP address conflict as all gateways can be addressed under the same IP address shortly after starting. The following approaches are conceivable:

– Single port: Using an Ethernet line, establish a direct connection between the PC Ethernet port and the gateway Ethernet port. This avoids potential address conflicts.

– Connection via switch/company LAN: The PC and a gateway can also be indirectly connected via a switch or to the company LAN. Only switch on the respective gateway you wish to configure.

– Simultaneous connection via switch/company LAN: The PC and the gateways operated simultaneously on the LAN can also communicate if there is an IP address conflict. You have to manually assign the MAC address of the desired gateway on the PC.

3. In order to be able to start the web interface of the gateway with a PC browser, the PC requires a suitable IP address configuration. Under Windows you have to log on as administrator and execute the following steps.

Forum 5004/5008/5012 and Gateways 69

Gateway Configuration

–Open the Control Panel and navigate to the Network and Sharing Center. Click on the View Status button next to the active LAN connection entry (e.g. “Local Area Connection”).

–Click on the Properties button in the Local Area Connection Status dialogue. Confirm the user account control query with Continue.

–Click on the Internet Protocol Version 4 (TCP/IPv4) element in the Local Area Connection Status dialogue. Click on the Properties button.

– Make a note of the settings in the Internet Protocol Version 4 (TCP/ IPv4) Properties dialogue to be able to restore these later on. Activate the Use the following IP address option. In the IP address input field enter: “192.168.99.1”. In the Subnet mask input field enter: “255.255.255.0”. Confirm your entries with OK.

Tip: When restoring the original IP address configuration you have to

restore the Obtain DNS server address automatically option as well.

4. Start up a browser on the PC. Enter an address into the address field of the browser without confirming your entry:

http://192.168.99.253/

5. Activate the power supply for the hardware unit. Wait until the LED 4 of the hardware unit flashes red (see LED Display on a Hardware Unit on page 43). Now confirm the entry in the browser address field to start up the web interface of the gateway.

70 Forum 5004/5008/5012 and Gateways

Gateway Configuration

LEDs (wall version)

LEDs (rack version)

LEDs and display of “arp” in the entry prompt

If you are not using a direct connection between the PC and the gateway there may be an address conflict. You have just configured a gateway under the IP address 192.168.99.253, e.g., and wish to configure a second gateway under the same IP address shortly thereafter. The ARP cache for assigning MAC addresses to IP addresses on your PC prevents you from reaching the second gateway. In this case you have to delete the ARP clipboard. You can wait awhile; some Ethernet cards allow you to briefly disconnect the line or you can enter a delete command. Alternatively you can also assign the desired MAC address statically.

To do so, right-click with the mouse in the Windows Start menu on the All

Programs: Accessories: Command Prompt entry. Select the Run as Administrator context command. Confirm the query of the user account

control with Next to open the entry prompt window (see screen shot above the previous paragraph). Read the MAC address off the type label of the gateway. You can statically assign the MAC address (written separated by dashes) using the following command:

arp -s 192.168.99.254 xx-xx-xx-xx-xx-xx

Now you will always reach the gateway designated by the MAC address under “http://192.168.99.253/”. This assignment remains valid until the PC is re-started. Assignments which are current have “arp -a” displayed. Enter “arp -d *” to delete all assignments.

Tip: Start the “ping -t 192.168.99.253” command in a second entry

prompt to be continually informed about the accessibility of this IP address.

Forum 5004/5008/5012 and Gateways 71

Gateway Configuration

Gateway: Web interface of the gateway

6. The browser now shows the welcome page for the English version of the web interface of the gateway. Click on the Change button.

Now the local IP address configuration of the hardware unit is displayed on the Gateway Configuration page.

7. Enter the desired address configuration:

– IP Address and Subnet Mask: Enter the IP address and net mask which the gateway is to use on the LAN.

– Default Gateway: Enter the IP address of the router which is used to reach IP addresses outside the LAN.

– TFTP Server: Enter the IP address of the call server.

Note: Static address configuration is only required for connecting a

gateway via a router. If the gateway is being operated on the same network as the call server, using automatic configuration is sufficient (see Configuring Installation Switch on page 42).

8. Confirm your entries with OK. Then the welcome page appears again.

The hardware unit uses the now configured IP addresses to load new firmware and the configuration of the call server. Then you can restore the original IP configuration of the PC (see step 3 on page 69). Further gateway configuration is done on the web interface of the Forum 5004/5008/5012 communications system (see Configuration starting on page 138).

72 Forum 5004/5008/5012 and Gateways

Forum Gateway 560

Although you can use a series of TDM interfaces on the Forum 5004/5008/ 5012 communications system, the number of possible TDM connections and TDM terminals is limited. This is why the Forum 5004/5008/5012 communications system as of release 9 also offers the option of connecting with one or multiple gateways. Forum 5004 / 5008 / 5012 or Forum 550/ 560 type communications systems are used as Forum Gateways 560 and which function in a special operation mode as a gateway. Forum Gateway 560 hardware facilitates installing up to 12 interface cards which in turn respectively make available numerous ports for TDM terminals or TDM lines. Up to 100 TDM terminals, for example, can be operated on the Forum 5004/5008/5012 communications system using multiple Forum Gateways 560.

This chapter provides an overview and a quick start for using and configuring Forum Gateways 560 on the Forum 5004/5008/5012 communications system. For a more detailed description, please read the respective in-depth chapters.

● Preliminary Information starting on page 87: describes the

Forum Gateway 560 hardware and the scope of delivery.

● Forum Gateway 560 Installation starting on page 89: contains safety

warnings and describes Forum Gateway 560 installation and mounting.

● Interfaces and Connectible Terminals starting on page 104: describes the

possible ports, and terminals and lines which can be connected.

● Forum Gateway 560 Modules starting on page 115: describes the

modules which can be installed in the Forum Gateways 560.

● DECT Networks starting on page 219: describes the structure of a multi-

area DECT network with DECT base stations which are connected to Forum Gateways 560 via U

● Forum Gateway 560 Connection via PCM-V Connection starting on

page 133: describes the connection of two Forum Gateways 560.

Forum Gateway 560 73

lines.

System Architecture

The following graphic displays a Forum 5004/5008/5012 communications system configured as a call server. Two Forum Gateways 560 are connected to this communications system via a network line or via LAN. U telephones, for example, can be connected to each Forum Gateway 560 using interface cards.

This system architecture is also suitable for setting up an IP-based floorplan: in a multi-story building there is one Forum Gateway 560 per floor. The Forum Gateways 560 are connected to the central Forum 5004/5008/ 5012 communications system via Ethernet lines (LAN).

Call serverSwitch

Gateway

TDM

LAN / VoIP

Gateway

system

TDM

Forum 5004/5008/5012 call server and two Forum Gateways 560

The Forum Gateways 560 and all telephony functions are controlled by the Forum 5004/5008/5012 communications system. You manage the existing Forum Gateways 560, the interface cards installed in them and the TDM terminals and TDM lines connected to the interface cards using the web configurator of the Forum 5004/5008/5012 communications system.

74 Forum Gateway 560

System Architecture

Configurator: Telephony: Ports

The Forum 5004/5008/5012 communications system and a Forum Gateway 560 signal to one another via an IP-based protocol. In addition, other IP-based protocols are used, e.g. audio files are transferred via RTP.

The Forum 5004/5008/5012 communications system and all connected Forum Gateways 560 must be operated on a LAN. Lossless data transfer with low latency and 100 Mbit/s is the prerequisite for interference-free telephony. To ensure data transfer you should use suitable network technology, e.g. a switch with QoS, an own VLAN or wiring separate from the company LAN.

Routers can be used to connect the Forum 5004/5008/5012 communications system and the Forum Gateways 560. Using the web interface of the Forum Gateway 560 booter you have to define a fixed IP address and the standard gateway to be used (see Operating a Forum Gateway 560 via Router starting on page 81). Please note that due to the speed requirements a connection via internet is not supported.

Forum Gateway 560 75

Overview of Forum Gateway 560 Components

Forum 5004 / 5008 / 5012 or Forum 550 type communications systems are used as Forum Gateways 560 which function in a special operation mode as a Forum Gateway 560. Each Forum Gateway 560 consists of a frame which is equipped with at least one power supply and a central control module Forum 550 Card main processor. Each frame also offers 12 slots for interface cards and an available space for an additional power supply (see also Forum Gateway 560 Modules starting on page 115).

The central control module Forum 550 Card main processor executes the Forum Gateway 560 firmware provided by the Forum 5004/5008/5012 communications system. The central control module contains the following components for operating a frame as a Forum Gateway 560:

● A CompactFlash card with at least 128 Mbytes for saving the

Forum Gateway 560 configuration and the Forum Gateway 560 firmware. The CompactFlash card must meet special requirements. This is why you use only the CompactFlash card that comes with the communications system.

● An Ethernet port to connect the Forum Gateway 560 and the

Forum 5004/5008/5012 communications system via LAN.

● A PCM interface and a frame configuration switch on the motherboard for

connecting 2 Forum Gateways 560 via PCM-V line (see also Forum Gateway 560 Connection via PCM-V Connection starting on page 133).

● Two serial ports which are not used for Forum Gateway 560 operation.

Please consult the Forum Gateway 560 Installation starting on page 89 chapter on mounting and installing a Forum Gateway 560.

76 Forum Gateway 560

Signalling and MGW Channels

Each Forum Gateway 560 requires at least one Media gateway interface card Forum 550 Media Gateway Card (see also Forum 550 Media Gateway Card starting on page 130). This interface card provides 16 VoIP audio channels which are realised as RTP data stream with the G.711 (A-Law) or G.729 codecs. The following applies generally: Each audio connection which leaves the Forum Gateway 560 via a VoIP connection requires a MGW channel.

GatewayGateway

VoIP TDMTDM

TDM and VoIP Forum Gateway 560 connections

A MGW channel is seized when an audio connection between VoIP and TDM is to be established. Alongside call connections from VoIP telephones to TDM terminals or TDM lines, this comprises:

● call connections between 2 TDM terminals connected to different

Forum Gateways 560. Exception: Both Forum Gateways 560 are connected via PCM-V line.

● Music on Hold: generated as VoIP data stream by the Forum 5004/5008/

5012 communications system.

● Forum Voicemail and Forum Auto Attendant: Recording and playing as

VoIP data stream via the Forum 5004/5008/5012 communications system.

● Audio tones such as ringing tone, busy signal, dialling tone, etc. are

generated as VoIP data stream by the Forum 5004/5008/5012 communications system.

Seizure of MGW channels is (inasmuch as possible) optimised by the Forum 5004/5008/5012 communications system. Example: A call connection between an external TDM line and a TDM terminal on the same Forum Gateway 560 does not seize a MGW channel. This is additionally supported by a line selection which prioritises according to terminal type

Forum Gateway 560 77

ISDN/DECT Synchronisation

when seizing a bundle. This means that TDM terminals preferably seize external TDM lines on the same Forum Gateway 560.

Note: TDM terminals on the same Forum Gateway 560 do not seize a

MGW channel during call mode, however, the terminals do briefly seize a MGW channel for the dial tones while establishing the call connection.

The number of required Media gateway interface cards Forum 550 Media Gateway Card depends on the possible call load at peak times and on the number of TDM terminals and TDM lines connected to the Forum Gateway 560.

GatewayGateway

PCM-V

TDM TDMTDM

TDM connections with connected Forum Gateways 560

One way of optimising the number of required Media gateway interface cards is connecting Forum Gateways 560 (see Forum Gateway 560 Connection via PCM-V Connection starting on page 133). This means that MWG channels on the MGW card of the connected Forum Gateway 560 can be seized. In addition, TDM calls between Forum Gateways 560 do not seize a MGW channel. Because the maximal length of a PCM-V cable must not exceed 50 cm, connecting Forum Gateways 560 cannot be used with a floorplan (see above).

ISDN/DECT Synchronisation

The IP-based connection between the Forum 5004/5008/5012 communications system and a Forum Gateway 560 does not allow transmission of a TDM synchronisation signal. The TDM synchronisation signal is, however, generally necessary for operating DECT base stations

78 Forum Gateway 560

First-time Commissioning

(TDM RFPs). This means that all DECT base stations connected via Upn have to be connected to the same Forum Gateway 560.

No ISDN data connections can be transmitted using IP-based network protocols either. If you wish to use ISDN data services (e.g. data transmission using an ISDN card) both the external S terminal have to be connected to the same Forum Gateway 560.

or S2m trunk line as well as the ISDN

First-time Commissioning

If you wish to operate an existing Forum 550/560 communications system as a Forum Gateway 560, you have to update the existing system software to release 9 or higher. The booter (“Bootloader”) is updated with the system software. The booter version must be up-to-date for operation as a Forum Gateway 560.

Note: A 256 MByte CompactFlash card is required to update system

software.

After completing installation of the Forum 5004/5008/5012 communications system, configure the installed Forum Gateways 560 and interface cards as well as the available ports. The following offers configuration steps - the short version. Please consult the online help for details on respective configuration steps.

1. Start your Web browser. Enter the Forum 5004/5008/5012 IP address in the “Address” box: http://192.168.99.254/.

Note: The first-time access dialogue opens for first-time commis-

sioning. For security reasons you should set up a new administrator password in this dialogue!

2. Go to the Te l e p h o n y : Gateways menu. The status page provides available configuration entries which you can assign to gateways as you please.

Forum Gateway 560 79

First-time Commissioning

Configurator: Telephony: Gateways

Click on one of the available entries. Select the gateway’s Typ e (“Forum Gateway 560”). Enter the MAC address and the IP address of the Forum Gateway 560. This information must correspond to the information on the type plate of the central control module Forum 550 Card main processor. If you are operating a gateway connection using a PCM-V line, you have to configure the connected Forum Gateway 560 under PCM configured (see Forum Gateway 560 Connection via PCM-V Connection starting on page 133). Confirm your entries with Apply.

Note: A static DHCP entry is configured for the Forum Gateway 560

on the Forum 5004/5008/5012 communications system for the entered combination of IP address and MAC address. If you have not configured a fixed IP address with the web interface of the gateway booter, in order for the Forum Gateway 560 to function correctly the Status setting has to be configured to

Static address assignment or Dynamic and static address assignment on the Network: DHCP page.

3. After you have configured the Forum Gateways 560, go to the Tel e phony: Ports: Slots menu. For each Forum Gateway 560 configured the

status page shows a table of the available slots.

80 Forum Gateway 560

Operating a Forum Gateway 560 via Router

Configurator: Telephony: Ports: Slots

Configure the 12 existing slots in correspondence with the interface cards installed in the Forum Gateways 560.

After you have configured the interface cards, configure the ports on the cards in the Te l e p h o n y : Ports: S0 / S2M / Upn / a/b menus. Configure the terminals and lines connected to these ports. For further information please consult the online help.

Operating a Forum Gateway 560 via Router

If the connection between Forum Gateway 560 and Forum 5004/5008/ 5012 communications system is via a router, automatic configuration via DHCP is not possible. This is why you have to manually switch the Forum Gateway 560 to the gateway operation mode for the first-time commissioning. This switch is done on the web interface of the booter. After starting the Forum Gateway 560, the web interface of the booter can be addressed under the fixed IP addresses 192.168.99.254 (PCM master) or

192.168.99.252 (PCM slave).

1. Ensure that each central control module is equipped with a CompactFlash card with a minimum of 256 Mb.

2. If you wish to configure multiple Forum Gateways 560, avoid an IP address conflict as all Forum Gateways 560 can be addressed under the same IP address shortly after starting. The following approaches are conceivable:

Forum Gateway 560 81

Operating a Forum Gateway 560 via Router

– Single port: Using an Ethernet line, establish a direct connection between the PC Ethernet port and the Forum Gateway 560 Ethernet port. This avoids potential address conflicts.

– Connection via switch/company LAN: The PC and a Forum Gateway 560 can also be indirectly connected via a switch or to the company LAN. Only switch on the respective Forum Gateway 560 you wish to configure.

3. In order to be able to start the web interface of the booter with a PC browser, the PC requires a suitable IP address configuration. Under Windows you have to log on as administrator and execute the following steps.

–Open the Control Panel and navigate to the Network and Sharing Center. Click on the View Status button next to the active LAN connection entry (e.g. “Local Area Connection”).

–Click on the Properties button in the Local Area Connection Status dialogue. Confirm the user account control query with Continue.

–Click on the Internet Protocol Version 4 (TCP/IPv4) element in the Local Area Connection Status dialogue. Click on the Properties button.

82 Forum Gateway 560

Operating a Forum Gateway 560 via Router

enter: “192.168.99.1”. In the Subnet mask input field enter: “255.255.255.0”. Confirm your entries with OK.

Tip: When restoring the original IP address configuration you have to

restore the Obtain DNS server address automatically option as well.

4. Start up a browser on the PC. Enter an address into the address field of the browser without confirming entry. The address is determined by the frame coding of the Forum Gateway 560:

PCM master frame coding: http://192.168.99.254/boot.asp PCM slave frame coding: http://192.168.99.252/boot.asp

A single Forum Gateway 560 without PCM-V connection is always a “PCM master”.

5. Activate the power supply for the Forum Gateway 560. Wait 30 seconds until the LED 2 of the central control module Forum 550 Card main processor blinks green and yellow alternatingly. Now confirm the entry in the browser address field to call the web interface of the booter.

MC+1-3

1 2

3 4

Forum 550 Card main processor: LEDs and display of “arp” in the entry prompt

If you are not using a direct connection between the PC and the Forum Gateway 560 there may be an address conflict. You have just configured a Forum Gateway 560 under the IP address 192.168.254, e.g., and soon want to configure a second Forum Gateway 560 under the same IP address. The ARP cache for assigning MAC addresses to IP addresses on your PC prevents you from reaching the second Forum Gateway 560. In this case you have to delete the ARP clipboard. You can wait awhile; you can briefly separate the line with some Ethernet cards or you can enter a delete command. Alternatively you can also assign the desired MAC address statically.

Forum Gateway 560 83

Operating a Forum Gateway 560 via Router

To do so, right-click with the mouse in the Windows Start menu on the entry All Programs: Accessories: Command Prompt. Select the Run as Administrator context command. Confirm the query of the user account control with Next to open the entry prompt window (see screen shot on the previous paragraph). Read the MAC address off the type label of the central control module Forum 550 Card main processor. You can statically assign the MAC address written separated by dashes using the following command:

arp -s 192.168.99.254 xx-xx-xx-xx-xx-xx

Under “http://192.168.99.254/home.asp” you now always reach the Forum Gateway 560 designated by the MAC address. This assignment remains valid until the PC is re-started. Assignments which are current have “arp -a” displayed. Enter “arp -d *” to delete all assignments.

Tip: Start the “ping -t 192.168.99.254” command in a second entry

prompt to be continually informed about the accessibility of this IP address.

Forum Gateway 560: Web interface of the booter

6. The browser now shows the log-on page for the English version of the web interface of the booter. Enter “support” under Username and enter “support” as well under Password. Click on Login.

The welcome page displays information on the CompactFlash card inserted and system information also. If needed, compare the MAC address displayed with the MAC address on the type label of the central control module Forum 550 Card main processor. If a CompactFlash card is not detected, you have to eliminate this situation before you can continue. In this case, contact support.

84 Forum Gateway 560

Operating a Forum Gateway 560 via Router

Note: The Gateway button has to appear on the welcome page. If

there is no Gateway button displayed, the booter version installed is out of date. In this case, you have to install an update for the booter (see First-time Commissioning starting on page 79).

Web interface of the booter: Gateway settings

7. Click on the Gateway button to configure the gateway operation mode with statistical addresses. Enter the desired authorisation key:

– IP Address and Subnet Mask: Enter the IP address and net mask which the Forum Gateway 560 is to use on the LAN.

– Standard Gateway: Enter the IP address of the router which is used to reach the call server.

– TFTP Server: Enter the IP address of the Forum 5004/5008/5012 communications system.

Note: Static address configuration is required for connecting a

Forum Gateway 560 via a router or if no configuration via DHCP is possible.

8. Confirm your entries with OK. This formats the CompactFlash card and then writes a configuration file onto the card. This process takes a few seconds. Then the welcome page appears again. Click on the Start system button.

The Forum Gateway 560 starts. It uses the configured IP addresses to load new firmware and the Forum 5004/5008/5012 communications system configuration. Then you can restore the original IP configuration of the PC (see step 3 on page 82). Further Forum Gateway 560 configuration is done on the web interface of the Forum 5004/5008/5012 communications system (see First-time Commissioning starting on page 79).

Forum Gateway 560 85

Operating a Forum Gateway 560 via Router

Resetting to DHCP

You can simply format the CompactFlash card and re-start the Forum Gateway 560 if the Forum Gateway 560 is operated on the same network as the Forum 5004/5008/5012 communications system. The Forum Gateway 560 configuration comes via DHCP in this case.

86 Forum Gateway 560

Preliminary Information

Construction of a Forum Gateway 560

A gateway of the Forum Gateway 560 type is designed to be used in 19" rack systems. A Forum Gateway 560 comprises the following:

● A 19" mounting frame for the modules. In a fully configured system, the

following modules will have been installed (and all slots will be occupied): 2 power supply units, 1 control module, 12 interface cards. The interface cards provide the system ports. The 19" frame of a Forum Gateway 560 is also referred to as the 1-12 frame (signifying the number of slots for interface cards).

● A backplane. The backplane provides the sockets for the control module

and the interface cards; it supplies the modules/cards with the required power and system signals.

A Forum Gateway 560 comes fully assembled. By contrast with other systems, you will not need to assemble the frame and backplane yourself.

A power supply unit and the central control module are built into the frame before delivery. Interface cards must be installed separately.

Please note:Interface cards may be installed by qualified personnel only!

For further information on installing modules/cards, please refer to Installation in a 19" Rack starting on page 93 and Installing Modules starting on page 94.

Preliminary Information

Scope of Delivery

A Forum Gateway 560’s scope of delivery comprises:

● 1 19" frame (1-12 frame) with slots for 1 control module and up to

2 power supply units and 12 interface cards

The basic configuration of a 19" frame includes the following components:

–1 BPV+1-12 backplane

– 1 Forum 550 Power Supply unit

– 1 mains cable for connection to the mains supply

– 1 control module Forum 550 Card main processor

–1 Compact Flash Card; the configuration and firmware of the gateway are stored on this card

● 1 set of mounting brackets and screws for installing the frame in a 19" rack

● 1 set of dummy covers for covering unused slots

Forum Gateway 560 Installation

Safety Precautions

The CE symbol on the product confirms that it meets the requirements of the technical guidelines on user safety and electromagnetic compatibility valid at the time of approval.

General Instructions

Please note:A Forum Gateway 560 may be installed and serviced by qual-

ified personnel only. Opening the housing and carrying out unauthorised repairs may damage a Forum Gateway 560 and will invalidate the warranty.

DANGER! Hazardous voltages inside the device!

The Forum 550 Power Supply unit may not be opened as this may lead to exposure to hazardous voltage!

Defective power supply units must be sent to the manufacturer for repairs.

Always use the original packaging when packing Forum Gateway 560 components for transport or storage.

CAUTION!

Static charge can damage a Forum Gateway 560. Before and during work on the electrical components of a Forum Gateway 560, discharge any static electricity from your body and the tools you are using.

Forum Gateway 560 Installation

Notes on the Mains Supply

A Forum Gateway 560 may be connected only to mains sockets with a protective earth conductor.

Install a Forum Gateway 560 only near easily accessible, wall-mounted mains sockets.

Always use a dedicated circuit with 10 A protection to supply the 19" frame (1-12 frame).

If a Forum Gateway 560 is being powered by two Forum 550 Power Supply units, each of the two units must be plugged into its own mains socket. It is not permissible to use multiway mains strips to connect more than one power supply unit of a Forum Gateway 560 or a Forum Gateway 560 and other devices to the same mains supply together.

The mains cables of the Forum 550 Power Supply units must have ferrite rings fitted. The mains cables are factory-fitted with ferrite rings.

Mains cable with ferrite ring

Install an overvoltage protection device.

Notes on EMC and Earthing

Please note:MOS modules:

Observe the regulations regarding modules and packaging carrying the MOS trademark!

Use earthing wrist straps connected to the appropriate points on the frame (see C in the illustration Forum Gateway 560: 1-12 frame mounting points on page 93).

The mains socket’s protective earth conductor and the telephone earth line must be connected to one reference point for potential equalisation. This is normally the Forum Gateway 560 housing.

Forum Gateway 560 Installation

Earthing and potential

For the purpose of potential equalisation, all conductive parts of a Forum Gateway 560 must be connected to the protective earth conductor (earth bus-bar of the building’s wiring system) by means of a solid or

stranded wire of at least 2,5 mm

(yellow/green).

ø 2,5 mm

Forum Gateway 560: Earthing arrangement

The metal screens of the subscriber and trunk cables must be connected to the circuit common in the distributor or the patch field. The protective earth conductor of the 230 V mains cables is connected to the circuit common and the telephone earth line.

All metal parts of a Forum Gateway 560 are mechanically and thus electrically coupled in order to provide protection through the protective earth conductor and the telephone earth line.

Notes on Installing a Forum Gateway 560

Do not allow any fluid to enter a Forum Gateway 560 as this may cause electric shocks or short circuits.

Do not install a Forum Gateway 560 during a thunderstorm. Do not connect or disconnect any cables during a thunderstorm.

A Forum Gateway 560 is designed for indoor use only. Route the cables in such a way that they cannot be stepped on or tripped over.

Modules of a Forum Gateway 560 must be securely screwed into the frame when installation work on the system is interrupted or terminated. Unused slots must be covered with dummy covers (included in the scope of delivery).

Forum Gateway 560 Installation

Notes on Installing Terminals

Only devices that supply safety extra-low voltage (SELV) may be connected to a Forum Gateway 560. Proper use of standard terminals will satisfy this requirement.

The analogue interfaces may only be used to connect terminals that meet the appropriate technical requirements. For details, refer to a/b Ports starting on page 111.

Use a shielded Ethernet cable (STP cable, Shielded Twisted Pair cable) to connect a Forum Gateway 560 to a Local Area Network (LAN).

Installation, Ambient Conditions

The ambient temperature for operating a Forum Gateway 560 must be between +5 °C and +40 °C.

To maintain a safe ambient temperature, install a Forum Gateway 560 in a properly ventilated location, away from sources of direct heat.

Mount a Forum Gateway 560:

● not in front of or above heat sources such as radiators,

● not in direct sunlight,

● not behind curtains,

● not in small, unventilated, damp rooms,

● not near flammable materials,

● nor near high-frequency devices such as transmitter and radiotherapy or

similar apparatus.

If a Forum Gateway 560 is to be installed together with other electronic equipment in a 19” cabinet, ensure that the air intake temperature for the Forum Gateway 560 does not exceed +40 °C.

Installation in a 19" Rack

Forum Gateway 560 Installation

Forum Gateway 560: 1-12 frame mounting points

A Forum Gateway 560 is designed to be installed in 19" racks only.

The following mounting points for installation in a 19" rack can be found on the 1-12 frame:

Legend

1 Left mounting bracket

2Right mounting bracket

A Mounting bracket screw bolts for front mounting (approx. 132 mm) to

the uprights of the 19" rack

B Mounting bracket screw bolts for mid-mounting (approx. 400 mm) to

the uprights of the 19" rack

C Left and right screw points for earthing wrist strap or circuit common

connection between 1-12 frame and 19" rack

Forum Gateway 560 Installation

Installing Modules

0 B

C (1-6)

D (7-12)

Forum Gateway 560: 1-12 frame slots

Slots

A Forum Gateway 560 1-12 frame can house up to:

● 2power supply units

● 1control module

● 12 interface cards (trunk or subscriber modules) split into 2 separate

groups.

The following slots are provided for installing these modules:

Legend

A Slot for group 1 power supply unit

B Slot for group 2 power supply unit

0 Slot for central control module

C Slots for group 1 interface cards (slots 1 - 6)

D Slots for group 2 interface cards (slots 7 - 12)

Forum Gateway 560 Installation

Each of the two groups (1 or 2, or C and D, respectively, in the illustration) requires its own power supply unit. Power for the control module is always supplied by the group 1 power supply unit. The group 1 power supply unit must therefore always be installed.

Modules can be installed either when the entire system is configured or as an upgrade at a later time.

Notes on Disconnecting the Mains Supply

DANGER! Hazardous voltages inside the device!

A Forum Gateway 560 must be disconnected from the mains supply for the following installation work:

● Installation of the central control module

● Installation of a power supply unit

If a 1-12 frame is being powered by two power supply units, it is de-energised by unplugging both mains cables.

DANGER! Always unplug the mains cables of both power supply

units when installing the central control module or a power supply unit.

If you unplug the mains cable of the group 2 (B) power supply unit, the Forum Gateway 560 will still be operational! However, only the modules supplied by the group 1 (A) power supply unit, i.e. the central control module and the interface cards in slots 1 - 6, will be functional.

If you unplug the mains cable of the group 1 (A) power supply unit, a Forum Gateway 560 ceases to be operational. However, slots 7 - 12 (D) will still be supplied with operating voltage. (Refer to the illustration Forum Gateway 560: 1-12 frame slots on page 94 to determine the location of the modules specified in parentheses above.)

The LEDs of each module indicate whether the respective module is operational. For further information on LED indicators, refer to Forum Gateway 560 Modules starting on page 115.

Forum Gateway 560 Installation

Installing the Central Control Module

A Forum Gateway 560 comes with the central control module installed. Should you need to exchange the central control module, proceed as follows:

DANGER! Hazardous voltages inside the device!

1. Unplug all of the mains cables of the Forum Gateway 560 to disconnect

the device from the mains supply.

The central control module must not be installed if the Forum Gateway 560 is switched on! Refer to Notes on Disconnecting the Mains Supply starting on page 95.

2. Remove the screws with which the central control module is secured in the 1-12 frame and pull the module out.

3. Unpack the central control module.

CAUTION!

Static charge can damage electronic devices. Observe the regulations regarding electrostatically sensitive components.

4. Carefully push the central control module into slot 0 (see also the illustration Forum Gateway 560: 1-12 frame slots on page 94). The printing on the front of the module should be at the top.

Ensure that the backplane plug of the central control module is securely plugged into the socket on the backplane.

5. Refit the screws to secure the module in the 1-12 frame.

6. Plug the desired cables into the corresponding RJ45 sockets on the central

control module. Refer to Forum Gateway 560 Modules starting on page 115 for information on pin assignment.

7. Switch the Forum Gateway 560 on again. To do so, reconnect the group 1 power supply unit (see A in the illustration Forum Gateway 560: 1-12 frame slots on page 94) with the mains supply (if you are powering a Forum Gateway 560 with two power supply units, reconnect the second unit as well).

Forum Gateway 560 Installation

The Forum Gateway 560 will now start up and all modules (interface cards) will be re-initialised.

8. Observe the module LEDs during start-up of the Forum Gateway 560. Information on indicators can be found in Forum Gateway 560 Modules starting on page 115.

Note: The MAC address for the Forum Gateway 560 is assigned by

the central control module and cannot be changed. If the central control module has to be exchanged, you may need to change the IP settings. For further information on MAC addresses, refer to the online help.

Installing Interface Cards

Interface cards can be installed or exchanged with the system powered up (“hot-plugging”). Proceed as follows:

1. If you want to exchange an interface card, the slot for this card needs to be deactivated first.

Open the Tel e pho ny : P o rt s: S lo t s page in the Configurator. In the table row listing the card to be exchanged, click on Stop. The system then deac- tivates the slot. Any connections (telephone calls, data transfers) established through this card will be terminated. The LEDs of the deactivated are blinking red.

2. Remove the screws with which the interface card is secured in the 1-12 frame and pull the card out.

3. Unpack the interface card and check whether it is the desired type. The type designation is printed on the front of the card.

MX+S01-8

S0 1S0 2

Detail: Printing on the front of an “Forum 550 Card 8 S0/T0” type interface card

Forum Gateway 560 Installation

CAUTION!

Static charge can damage electronic devices. Observe the regulations regarding electrostatically sensitive components.

4. Carefully push the interface card into the corresponding slot. The printing on the front of the module should be at the top (see illustration in previous instruction).

Ensure that the backplane plug of the interface card is securely plugged into the socket on the backplane.

5. Refit the screws to secure the interface card in the 1-12 frame.

6. Plug the desired cables into the corresponding RJ45 sockets on the

interface card. Refer to Forum Gateway 560 Modules starting on page 115 for information on the pin assignment for each interface card.

7. Cover any unused slots with dummy covers (included in the scope of delivery).

The dummy covers must be securely screwed to the frame!

8. If you have exchanged the interface card, you will need to reactivate the slot for this card.

Open the Tel e pho ny : P o rt s: S lo t s page in the Configurator again. In the table row listing the card that has been exchanged, click on Start.

9. Observe the LEDs on the card. Information on indicators can be found in the chapter Forum Gateway 560 Modules starting on page 115.

Checking the status of the interface cards via the Web console

You can also check the status of the interface cards via the Web console.

1. Open the Tel ep ho ny : Po r ts : Sl o ts page in the Configurator.

2. In the Status table row, check whether a green tick is displayed for the

newly installed interface card. The tick indicates that the interface card is operational.

Proximus Forum 5000 Series, Forum 5008, Forum 5012, Forum 500 Series, Forum 523 Mounting And Commissioning Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Forum™ 5004 Forum™ 5008 Forum™ 5012

Mounting and Commissioning

Contents

About this Manual

Features

Telephony Basic Settings

Factory Settings on Delivery

Authorisations

LAN Settings / Internet Functions

Technical Notes

Update Notes

Updating

Installation

Scope of Delivery

Safety Precautions

Mounting Location

Wall Mountin g

Opening and Closing Service Panel

Position of the Interfaces

Additional Memory Module

Connecting Hardware Units

Configuring Installation Switch

LED Display on a Hardware Unit

Configuration Examples

Interface Assignment, Cable Length

Upn Ports

a/b Ports

Actor

LAN Ports

Power Failure

Scope of Delivery

Installation (Rack Version)

Safety Precautions

Product Variants

Rack Mounting

Assignment of RJ45-jacks

LEDs, Installation Switch

Technical Specifications

System Architecture

Forum 5004/5008/5012 and Gateways

Signalling and Audio Channels

DECT Synchronisation

Gateway Configuration

Automatic Configuration

Manual Configuration

Operating a Gateway via Router

Forum Gateway 560

System Architecture

Overview of Forum Gateway 560 Components

Signalling and MGW Channels

ISDN/DECT Synchronisation

First-time Commissioning

Operating a Forum Gateway 560 via Router

Preliminary Information

Construction of a Forum Gateway 560

Scope of Delivery

Forum Gateway 560 Installation

Safety Precautions

Installation, Ambient Conditions

Installation in a 19" Rack

Installing Modules