Proximus Forum 5010, Forum 5020, Forum 5030 User Manual

Forum™ 500 Forum™ 5000

Forum IPhone 5010 Forum IPhone 5020 Forum IPhone 5030

User Guide

Welcome to P rox i m u s

Thank you very much for choosing this Proximus product. Our product meets the strictest requirements with regard to design and quality.

Forum IPhone 5010, 5020, 5030

This User Guide will show you how to use your Forum IPhone 5010, Forum questions. If you need further support or information, please consult your system administrator or your Proximus dealer.

IPhone 5020 or Forum IPhone 5030 and answer all your major

Internet: www.proximus.be/pabx

Forum™ 5000 and Forum™ 500

This user guide applies to the Forum™ 5000 and Forum™ 500 product families.

● The Forum™ 500 product family comprises the Forum™ 523/524,

Forum™

● The Forum™ 5000 product family comprises the Forum™ 5500,

Forum™ systems.

If individual features differ on the systems, a reference is made in this user guide.

We hope you enjoy using your Forum IPhone.

525/526 and Forum™ 550/560 communications systems.

5004, Forum™ 5008 and Forum™ 5012 communications

Contents

Forum IPhone 5010/5020/5030

SIP System Telephones. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

About this Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Using Your Telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

Safety Precautions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Installation Site. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Installing the Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

Scope of Delivery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Connecting a Handset or Headset. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Headset (optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Desk Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

Inserting the Key Card for Labelling the Keys . . . . . . . . . . . . . . . . . . . 16

Forum IPhone 5010 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Forum IPhone 5020 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

Connecting to the Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Direct or Shared Network Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Direct Network Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Shared Network Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Connecting to Power. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Power Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Inline Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Installing Expansion Modules . . . . . . . . . . . . . . . . . . . . . . . . .21

Scope of Delivery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Hardware Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

Connecting the Expansion Module to Your Phone. . . . . . . . . . . . . . . . . . . 25

Attaching the Stand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Inserting the Key Card (Forum 500(0) Keypad Paper

FIP 5020/5030) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

Attaching Multiple Expansion Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Installing the Detachable Magnetic Keyboard . . . . . . . . . .33

Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Scope of Delivery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Hardware Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Option A – Magnet-Only Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36

Option B – Reinforced Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38

Wall Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41

Scope of Delivery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Hardware Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Direct Wall Mount Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Telco Wall Plate Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Dismounting the Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Feature Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Configuration and Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Key Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Key Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58

Trunk Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58

Programmable Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59

Loudspeaker Key, Loudspeaker/Headset Key . . . . . . . . . . . . . . . . . . . . . . . 61

Mute Key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Volume Control Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Redial Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62

Caller List Key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62

Hold Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62

R-Key, Enquiry-Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63

Conference Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63

Goodbye Key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63

Navigation Keys/Select Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Options Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

The Locking of the Telephone Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Display Contents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65

Display Language, Date and Time Display . . . . . . . . . . . . . . . . . . . . . . . . . 66

Display Symbols. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Message Waiting Lamp . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Menus. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67

Status Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Main Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Options List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Using Menus. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Entering Text and Numerals. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Using Expansion Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Using a Headset. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Code-number Procedures. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Commissioning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Configuration on the Web Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

MAC Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Internet Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Notes and Recommendations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Configuring the Telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . .77

Settings on the Web Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Local Telephone Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79

Listening to Ring Tones. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Setting the Headset Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Setting the Audio Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Setting the Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Administration Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Retrieving Status Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Restarting the Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Restoring Factory Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Picture ID Server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

SIP System Telephone Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Programming Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Trunk Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Feature Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Brief Description of Programmable Feature Keys . . . . . . . . . . . . . . . . . . . 87

Stacking or Linking Functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92

Special Feature Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Busy Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Status Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93

Destination keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Direct-call Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Telephoning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

General Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Assignment of Internal and External Call Numbers . . . . . . . . . . . . . . . . .95

Blocked/Unblocked Call Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96

Transmission of Call Numbers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96

Call for a Virtual Number (TeleSecretary). . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Calls in the Call Waiting Queue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Automatic Dialling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .98

Accepting a Call During Automatic Dialling . . . . . . . . . . . . . . . . . . . . . . . . .98

Automatic Dialling for a Different Terminal . . . . . . . . . . . . . . . . . . . . . . . . .98

Duration Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .98

Telephone Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99

Least Cost Routing (LCR) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99

Forwarding Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99

VoIP / SIP Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .101

Status Menu Before and During a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Status Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

“Selection” Status Menu in the Idle State . . . . . . . . . . . . . . . . . . . . . . . . . 102

“Conversation” Status Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

“Calling...” Status Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

“Busy” Status Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

“Call waiting” Status Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

“Call” Status Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

“Subscr (Subscriber) on hold” Status Menu . . . . . . . . . . . . . . . . . . . . . . . 106

“Conference” Status Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Making External/Internal Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Establishing a Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Manual or Automatic Line Seizure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Making an External Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Making an Internal Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .109

Using Destination Keys to Make Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Redialling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Call Waiting with an Internal Subscriber . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Using Routes to Make Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Busy Display for Bundles (Trunk Groups) and Routes . . . . . . . . . . . . . . 112

Ending Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Accepting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Normal Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

VIP Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

Automatic Call Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

Calls During a Conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Enquiry, Toggling, Transfer and Conference . . . . . . . . . . . . . . . . . . . . 117

Enquiry/Toggling with the R-key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Enquiry/Toggling Using Another Trunk Key . . . . . . . . . . . . . . . . . . . . . . . 118

Enquiry/Toggling Using the Navigation Key (Forum IPhone 5030) . 119

Transferring to Another Internal/External Subscriber. . . . . . . . . . . . . . 119

IInternal/External Three-Party Conference . . . . . . . . . . . . . . . . . . . . . . . 121

Special Calls/Conversations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .122

Missed Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Baby Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Parking Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Leaving and Answering a Call-back Request . . . . . . . . . . . . . . . . . . . . . . 124

Voicebox Queries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Announcements (with and without Intercom) . . . . . . . . . . . . . . . . . . . . . 126

Call Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Connections with Booking Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Doorbell, Door Opener. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

Entrance Intercom Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

Substitution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Calling via Direct-call Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Using Feature Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .136

Using Busy Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Using the Busy Key “Call Number” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .137

Using the Busy Key “Device” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .138

Telephone Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

Making Calls from the Telephone Book . . . . . . . . . . . . . . . . . . . . . . . 139

Speed-Dialling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

Menus at Your SIP System Telephone . . . . . . . . . . . . . . . . .141

Main Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

“Calls” Menu Group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .143

“Call forwarding” Menu Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

“Messages” Menu Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

“Phone settings” Menu Group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154

“Protection” Menu Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .155

“Connections” Menu Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .157

“Phone book” Menu Group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .162

“Applications” Menu Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .163

“Central settings” Menu Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164

“Options List” Menu Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

Appendix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .167

Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167

Technical Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168

Environmental Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .177

Forum IPhone 5010/5020/5030 SIP System Telephones

The Forum IPhone 50x0 telephones are Voice over IP (VoIP) telephones in accordance with the internationally standardised SIP standard (Session Initiation Protocol). They are operated as connected to the Forum allow you a comforable use of the communications system’s features.

The Aastra Forum IPhone 50x0 product family consists of the telephones:

● Forum IPhone 5010

● Forum IPhone 5020

● Forum IPhone 5030

500 / Forum 5000 communications system and

SIP system telephones when

The models differ primarily regarding the display size and number of programmable keys (feature keys). These keys are configured using the Forum individually configurable system functions such as e.g. configuring call forwarding, executing speed dialling, displaying a busy lamp field or accessing the phone book of Forum

The Forum IPhone 50x0 SIP system telephones have a sleek and modern industrial design with remarkable HD wideband audio and an enhanced speakerphone and superior audio processing to achieve richer and clearer hands free conversations. In addition, all models feature a highly compact desktop footprint and cutting-edge eco-friendly features. The telephone models offer a range of phones with a breadth of features such as color graphical displays, GigE Ethernet ports and DHSG/EHS headset support, as well as an extensive array of accessories including; expansion modules, detachable keyboard and wall mount.

500 / Forum 5000 communications system and offer access to

500 / Forum 5000 communications system.

Forum IPhone 5010/5020/5030 SIP System Telephones 7

Models of the Forum IPhone 50x0 product family

Forum IPhone 5010

● 2.75" 128x48 pixel graphical

display

● Up to 2 lines with dedicated trunk

keys

● Wideband handset and speaker-

phone

● 2 dual 10/100 BaseT Ethernet

ports with hardware based switch

● 3 programmable keys

● Compact footprint

Forum IPhone 5020

● 3.4" 128x48 pixel graphical backlit

display

● 2 dedicated trunk keys with LED,

further trunk keys can be programmed

● Wideband handset and speaker-

phone

● 2 dual GigE Ethernet Ports

● DHSG/EHS headset and

Expansion Module support

● 8 Programmable keys with LEDs

8 Forum IPhone 5010/5020/5030 SIP System Telephones

About this Manual

Forum IPhone 5030

● Large color 4.3" 480x270 pixel

LCD display

● 2 dedicated trunk keys with LED,

further trunk keys can be programmed

● Magnetic Keyboard Interface

● 2 GigE Ethernet Ports

● DHSG/EHS headset support/

Expansion module support

● 12 programmable Topsoftkeys

with LED’s that can be customized to access up to a total of 22 functions

● 5 programmable Softkeys without

LED’s (context-sensitive) that can be customized to access up to a total of 20 functions

About this Manual

This manual describes how to use the Forum IPhone 5010/5020/5030 SIP system telephones which are connected to a Forum communications system.

Additional documentation

Please also make use of the other documentation which was provided with the parts of your communications system. This documentation is located on the Forum

500 / Forum 5000 product CD.

You need authorisation

Most of the features mentioned in this user guide are only available to you if you have the appropriate authorisation. This will be set up by your system administrator when configuring the user groups of the communications system. If you are unable to use a particular feature or have any questions, consult your system administrator.

500 / Forum 5000

Forum IPhone 5010/5020/5030 SIP System Telephones 9

Using Your Telephone

Safety Precautions

WARNING! Do not open the telephone or the connected accessories, as

this could lead to you touching live parts.

Note: Repairs must only be carried out by authorised Proximus service

personnel.

● Keep fluids and chemicals away from the telephone and its accessories.

Please note:If required, only use the AC adapter plug 87-00012AAA-A (sold

separately) to connect the telephone to a power source.

● Do not use AC adapter plugs that show visible damage (e. g. cracks in the

housing).

● Connected headsets must conform with the standard DIN EN 60 950-1,

Point 6.2 (“Safety of information technology equipment including elec

trical business equipment”).

Please contact your customer consultant if you require further information about the connectable headsets, adapters and adapter cables.

● Use a shielded CAT-5 Ethernet cable (STP cable, Shielded Twisted Pair

cable) to connect the SIP system telephones to a Local Area Network (LAN).

● The phone must be connected only to indoor routed PoE or Ethernet

wiring.

● Make sure that no one can trip over the telephone cables.

Installation Site

Only operate the SIP system telephones indoors. The ambient temperature must not exceed 40° C (104° F).

Do not install the telephone or its accessories

● near water, moisture or in damp locations;

● near sources of heat or in direct sunlight;

10 Forum IPhone 5010/5020/5030 SIP System Telephones

Using Your Telephone

● in unventilated rooms;

● near devices that generate strong magnetic fields, electrical devices, fluo-

rescent lamps, computers, radios or television sets;

● in dusty places or places subjected to vibrations, shocks or extreme

temperature fluctuations.

Place the telephones on a non-slip surface. The surface finish of your furniture may affect the telephone’s pedestals, softening them and causing them to leave undesirable marks on your furniture.

Cleaning

Simply wipe your telephone and connected expansion modules with an antistatic or slightly damp cloth. Never use a dry cloth or a cleaning agent.

Forum IPhone 5010/5020/5030 SIP System Telephones 11

Scope of Delivery

Installing the Telephone

Scope of Delivery

When you unpack your phone, you should ensure that you have all of the following items. If any part is missing, contact the supplier of your phone.

Telephone Handset Handset Cord

Two-Angle Stand Key Cards and Plastic

Cover

(Forum IPhone 5010 /

Forum IPhone 5020)

Note: Additional accessories are available for your phone (not

included, see also the chapter

Accessories on page 167).

Regulatory / Safety Insert

12 Installing the Telephone

Connecting a Handset or Headset

Handset

Turn the phone over and locate the handset jack marked with the symbol. Insert one end of handset cord into the jack until it clicks into place. Then route the handset cord through the groove (see illustration

phone on page 13). Attach the handset to the other end of the handset cord.

Jacks on the back of the

Jacks on the back of the phone

Headset (optional)

The SIP system telephones offer the possibility to connect a headset (Exception: Forum

Turn the phone over and locate the headset jack marked with the symbol. If you have a headset with an RJ9/RJ22 4-pin connector, insert the headset cord into the jack until it clicks into place. Then route the headset cord through the groove (see illustration

If you have a DHSG/EHS headset with an RJ45 6-pin or 8-pin connector, remove the plastic headset jack adapter and then insert the cord into the jack until it clicks into place.

IPhone 5010).

Pull to remove headset jack adaptor on page 13).

Pull to remove headset jack adaptor

Installing the Telephone 13

Desk Installation

Please note:The headset port is for headset use only. Plugging any other

devices into this port may cause damage to the phone and will void your warranty.

Desk Installation

For desk installation of the SIP system telephones Forum IPhone 5010 / 5020 phone above the various ports. Two viewing angles (35° low angle and 55° high angle) are available allowing users to personalize their phone viewing preference.

1. Locate the stand insertion area on the back of the phone (above the

/5030 a reversible stand is included that attaches to the back of the

various ports).

2. Carefully insert the stand into the insertion area and slide the stand

towards the right until it snaps in place.

Note: The orientation of the stand determines the viewing angle. If the

bottom of the stand is installed facing the top of the phone the viewing angle will be 35°. If the bottom of the stand is installed facing the bottom of the phone the viewing angle will be 55°.

14 Installing the Telephone

35°

Desk Installation

Installing the Telephone 15

55°

Inserting the Key Card for Labelling the Keys

The key card provided is for labelling the programmable keys on the SIP system telephones Forum

You can label the paper key card manually or print it via the web console of the Forum Te l e p h o n y > Devices > System phones menu). For further information please refer to the online help topic entitled “Printing Label Strips”.

500 / Forum 5000 communications system (in the Configurator,

Forum IPhone 5010

The optional key card contains label identification spaces for the

programmable keys.

IPhone 5010 and Forum IPhone 5020.

1. Remove the key card plate from the front panel.

A: Key card plate B: Key card plate removed

2. Insert the paper key card into the programmable key card slot on the front

panel of the telephone using the indentation of the plastic for alignment.

16 Installing the Telephone

Inserting the Key Card for Labelling the Keys

3. Place the plastic cover over the paper key card ensuring the plastic cover

tabs are inserted into their respective slots.

A: Tab insertion slots B: Plastic cover tabs

4. Press the plastic cover down firmly to even out and secure the plastic

cover to the phone.

Forum IPhone 5020

The key card contains label identification spaces for the 8 programmable keys.

1. Insert the paper key card into the programmable key card slot on the front

panel of the telephone using the indentation of the plastic for alignment.

A: Paper key card

Installing the Telephone 17

Connecting to the Network

2. Place the plastic cover over the paper key card ensuring the plastic cover

tabs are inserted into their respective slots.

A: Tab insertion slots B: Plastic cover tabs

3. Press the plastic cover down firmly to even out and secure the plastic

cover to the phone.

Connecting to the Network

A SIP system telephone Forum IPhone 5010 / 5020 /5030 can be set up to share a network connection with another network device. Power can be provided by the power adapter (sold separately), by an 802.3af compliant network power source, or with a PoE inline power injector.

Notes

1. The SIP system telephones are is designed for indoor use only and for

ambient temperatures at or below 40° C (104° F).

2. The phones must be connected only to indoor routed PoE or Ethernet

wiring.

18 Installing the Telephone

Connecting to the Network

Direct or Shared Network Connection

The SIP system telephone Forum IPhone 5010 / 5020 /5030 can be set up as a direct network connection to the Ethernet wall jack or as a shared network connection as a pass-through if connecting the phone to a computer or another network device.

Legend A Connection to other network device B Connection to the network C Power adapter connection D Ethernet cables E Network jack (if inline power provided, do not install the power adapter) F Other network devices G Power adapter

Installing the Telephone 19

Connecting to the Network

Direct Network Connection

Located on the back of the phone are two fully switched 10/100/1000 Mbps Ethernet cable ports (Forum with the provide power to your phone (if required). See chapter Connecting to Power on page 20 for more information.

symbol is used to connect the phone to the network, as well as

IPhone 5010: 10/100 Mbps). The port marked

Shared Network Connection

To connect a network device (such as a computer) to the phone, connect an Ethernet cable into the network port on the back of the phone marked with the jack on the network device for which you are sharing the network connection.

Notes

1. The PC jack on the SIP system telephone does not supply inline power

symbol. Plug the other end of the Ethernet cable into the network

onto other network devices.

2. All Ethernet cables used must be minimum Category 5/5e straight-

through cables.

Connecting to Power

Power Adapter

Use the power adapter (sold separately) with your phone and plug your phone into a power source.

Please note:For power, use only the 87-00012AAA-A power adapter (sold

separately) to connect the phone to a power source.

Inline Power

If your network provides 802.3af compliant inline power, the phone is powered through the network.

1. On the back of your phone, connect an Ethernet cable into the network

port marked with the

symbol.

2. Plug the other end of the Ethernet cable directly into the network jack on

the wall.

20 Installing the Telephone

Scope of Delivery

Installing Expansion Modules

Scope of Delivery

When you unpack the Expansion Module package (Forum 500(0) Keypad Paper FIP 5020/5030 or Forum should ensure that you have all of the following items. If any part is missing, contact the supplier of your phone.

Forum 500(0) Keypad Paper FIP 5020/5030

500(0) Keypad Display FIP 5030), you

Expansion Module Two-Angle Stand Key Cards and

Plastic Cover

1 x 6mm Screw 2 x 8mm Screw

Regulatory/Safety

Insert

Installing Expansion Modules 21

Scope of Delivery

Forum 500(0) Keypad Display FIP 5030

Expansion Module Two-Angle Stand

1 x 6mm Screw 2 x 8mm Screw

Regulatory/Safety Insert

22 Installing Expansion Modules

Hardware Features

A B

Hardware Features

Forum 500(0) Keypad Paper FIP 5020/5030 A: Front View, B: Back View

Legend 1 Programmable Keys 2 Key Card and Cover 3 Stand Insertion Area 4 Connector Plate 5 Screw Insertion Holes

Installing Expansion Modules 23

Hardware Features

A B

Forum 500(0) Keypad Display FIP 5030 A: Front View, B: Back View

Legend 1 Softkeys 2 Level Keys 3 Stand Insertion Area 4 Connector Plate 5 Screw Insertion Holes

24 Installing Expansion Modules

Installation

The Expansion Modules connect to the right side of your SIP system telephone via the connector plate.

Expansion Module … can be connceted to

Forum 500(0) Keypad Paper

5020/5030

FIP

Forum 500(0) Keypad Display

5030

FIP

● Forum IPhone 5020

● Forum IPhone 5030

Connecting the Expansion Module to Your Phone

Use the following procedure to connect the Forum 500(0) Keypad Paper FIP 5020/5030 or Forum to your IP phone:

1. Locate and remove the two connector plate insertion area rubber caps on

the right side of the phone.

500(0) Keypad Display FIP 5030 Expansion Module

2. Turn your phone over so that the back of the phone is facing you.

3. Turn your Expansion Module over so that the back of the module is facing

you.

4. If connecting the module to a Forum IPhone 5020, using a #2 Philips head

screwdriver, insert the two 8mm screws in the holes labelled B and C and proceed to Step 5.

Installing Expansion Modules 25

Installation

If connecting the module to a Forum IPhone 5030, extend the connector plate by gently pulling the connector plate to the right and using a #2 Philips head screwdriver, screw in the two 8mm screws in the holes labelled A and C.

Forum 500(0) Keypad Paper FIP 5020/5030

Forum 500(0) Keypad Display FIP 5030

5. Connect the Expansion Module to your phone using the connector plate as

indicated in the illustration below.

26 Installing Expansion Modules

Installation

Example: Forum 500(0) Keypad Display FIP 5030 and Forum IPhone 5030

6. Using a #2 Philips head screwdriver, screw in the 6mm screw into the hole

labelled D.

Attaching the Stand

1. Locate the stand insertion area on the back of the Expansion Module.

2. Carefully insert the stand into the insertion area and slide the stand

towards the right until it snaps in place.

Note: The orientation of the stand determines the viewing angle. If the

bottom of the stand is installed facing the top of the module the viewing angle will be 35°. If the bottom of the stand is installed facing the bottom of the module the viewing angle will be 55°. The orientation of the module’s stand must match the orien tation of the phone’s stand.

Installing Expansion Modules 27

Installation

55°

Forum 500(0) Keypad Paper FIP 5020/5030

35°

28 Installing Expansion Modules

Installation

55°

35°

Forum 500(0) Keypad Display FIP 5030

3. Turn over both units so that they are sitting face up on the desk with the

Expansion Module sitting flush against the right side of the phone.

Inserting the Key Card (Forum 500(0) Keypad Paper FIP 5020/5030)

The key card contains label identification spaces for the 16 programmable keys.

1. Insert the paper key card into the programmable key card slot on the front

panel of the Expansion Module using the indentation of the plastic for alignment.

2. Place the plastic cover over the paper key card ensuring the plastic cover

tabs are inserted into their respective slots.

Installing Expansion Modules 29

Installation

A: Paper Key Card B: Tab Insertion Slots C: Plastic Cover Tabs

3. Press the plastic cover down firmly to even out and secure the plastic

cover to the Expansion Module.

Note: You can label the paper key card manually or print it via the web

console of the Forum system (in the

phones

online help topic entitled “Printing Label Strips”.

500 / Forum 5000 communications

Configurator, Te l e p h o n y > Devices > System

menu). For further information please refer to the

Attaching Multiple Expansion Modules

Up to a total of three Expansion Modules can be daisy-chained to your SIP system telephone:

● The Forum 500(0) Keypad Paper FIP 5020/5030 provide additional 48

programmable keys then.

● The Forum 500(0) Keypad Display FIP 5030 provide a total of 252

softkeys (three modules with three pages of 28 softkeys each) then.

Use the following procedure to connect additional Expansion Modules to your SIP system telephone:

30 Installing Expansion Modules

Installation

1. Turn your phone and connected Expansion Module over so that the back is

facing you.

2. Turn your additional Expansion Module(s) over so that the back of the

module(s) is/are facing you.

3. Connect the additional Expansion Module(s) to your initial Expansion

Module using the connector plate(s) as indicated in the illustration below.

Connecting multiple Forum 500(0) Keypad Paper FIP 5020/5030 Expansion Modules

Installing Expansion Modules 31

Installation

Connecting multiple Forum 500(0) Keypad Display FIP 5030 Expansion Modules

4. Using a #2 Philips head screwdriver, screw in the 6mm screw(s) into the

hole(s) labelled D.

32 Installing Expansion Modules

Safety Precautions

Installing the Detachable Magnetic Keyboard

The Forum 500(0) Keyboard Azerty FIP 5030 magnetically connected keyboard provides a full keyboard for a more natural typing interface.

Forum 500(0) Keyboard Azerty FIP 5030 features

● Magnetically connects to phone (i. e. no cables required)

● Powered by the Forum IPhone 5030 (i. e. no batteries required)

Safety Precautions

This product contains neodymium rare earth magnets. Neodymium magnets are extremely strong and therefore special care is required when handling the Forum Please read the following safety information before using the Forum Keyboard Azerty FIP

WARNING! Children should not be allowed to handle this product. Along

WARNING! The strong magnetic fields of the magnets contained in this

500(0) Keyboard Azerty FIP 5030 detachable magnetic keyboard.

500(0)

5030 keyboard.

with the magnets this product contains small parts that may pose a chocking hazard and should never be swallowed or inserted into any part of the body. Seek immediate medical attention if the magnets or any other parts of this product are swallowed or inhaled.

product can damage magnetic media such as floppy disks, credit cards, cassette tapes, videotapes, and similar items. They can also damage televisions, VCRs, computer and CRT monitors, and other electronics. Do not place the product near any of these items.

Installing the Detachable Magnetic Keyboard 33

Scope of Delivery

WARNING! Never allow the neodymium magnets contained in this

product near a person with a pacemaker or similar medical device. The strong magnetic fields of the magnet can affect the operation of such devices

CAUTION! Neodymium magnets will lose their magnetic properties if

heated above 80° C (175° F).

CAUTION! Neodymium magnets should never be burned as burning

them will create toxic fumes.

Scope of Delivery

The scope of delivery of the Forum 500(0) Keyboard Azerty FIP 5030 detachable magnetic keyboard includes:

Forum 500(0) Keyboard Azerty

FIP 5030 Magnetic Keyboard

Phone-to-Keyboard Magnetic Connector

2.6 x 6mm Screw Regulatory/Safety Insert

34 Installing the Detachable Magnetic Keyboard

Hardware Features

Legend 1 Keyboard 2 Connection Pins 3 Connection Status LED 4 Navigation Keys 5 Locking Bar 6 Screw Lock Holes 7 Neodymium Magnets

Installation

Yo u ca n i ns t a ll t he Fo r u m 500(0) Keyboard Azerty FIP 5030 detachable magnetic keyboard by simply using the strength of the magnets to quickly attach and detach the keyboard to your phone when required or you can utilize the locking bar on the phone-to-keyboard magnetic connector and included screw to attach the keyboard to the phone in a more secure manner.

To s t ar t u s in g t h e F o r u m 500(0) Keyboard Azerty FIP 5030 keyboard you must first install the phone-to-keyboard magnetic connector.

1. On the bottom of the phone, locate and remove the plastic cover

protecting the contact area.

Installing the Detachable Magnetic Keyboard 35

Installation

2. On the back of the phone, locate and remove the rubber cap covering the

connection magnet insertion area.

3. Insert the phone-to-keyboard magnetic connector into the area left vacant

by the removal of the rubber cap.

Note: The magnetic connector should be installed with the visible

surfaces of neodymium magnets facing towards the bottom of the phone.

Option A – Magnet-Only Connection

Follow the procedures below if you plan on using the keyboard infrequently and/or want to be able to quickly store the keyboard away when not in use:

1. Swing the locking bar of the magnetic connector towards the phone so it

rests on back of the phone.

36 Installing the Detachable Magnetic Keyboard

Installation

2. Position your phone back on your desk and slide the keyboard towards the

magnetic connector until the keyboard snaps into place.

IPhone

Forum

Notes:

– When the keyboard is connected the phone automatically detects the keyboard and the connection status LED on the keyboard will light up green indicating it is ready to be used.

– The phone must be on for it to recognize the keyboard.

– If the LED does not light up or if the keyboard is not functioning correctly, detach the keyboard, reattach ensuring the keyboard’s connection pins are touching the contact area on the phone, and wait 30

seconds, the LED does not light up, detach the keyboard and try again.

Installing the Detachable Magnetic Keyboard 37

seconds. If after

Installation

Forum

M T

IPhone

Option B – Reinforced Connection

Follow the procedures below if you plan on using the keyboard frequently and/or prefer a more reinforced/secure connection between the phone and the keyboard.

1. Swing the locking bar of the magnetic connector towards the front of the

phone until it clicks in place.

2. Position your phone back on your desk and, with the bottom of the phone

slightly raised, slide the keyboard connection pins in between the base of the phone and the locking bar. The locking bar must snap into the keyboard audibly.

38 Installing the Detachable Magnetic Keyboard

ForumTM IPhone

Installation

Notes:

– When the keyboard is connected the phone automatically detects the keyboard and the connection status LED on the keyboard will light up green indicating it is ready to be used.

– The phone must be on for it to recognize the keyboard.

seconds, the LED does not light up, detach the keyboard and try again.

3. While the keyboard is in place, insert the provided screw into the magnetic

connector’s screw lock holes and fasten using a Philips-head screwdriver.

Installing the Detachable Magnetic Keyboard 39

Installation

Note: The locking bar and screw is not designed to permanently secure the keyboard to the phone. It is used to simply reinforce the connection so that the keyboard does not become accidently dislodged by a light impact. With the locking bar and screw in place, the keyboard can still be knocked loose if the impact is hard enough.

4. Position your phone back on your desk and ensure the connection status

LED on the keyboard is lit green.

M T

IPhone

Forum

40 Installing the Detachable Magnetic Keyboard

Scope of Delivery

Wall Installation

The SIP system telephones Forum IPhone 5010 / 5020 /5030 can be mounted to a wall using the Forum (optional accessory). The wall mount kit allows you to easily and securely mount your phone in one of two ways:

● Directly to the wall

● On top of an existing telco wall plate

Scope of Delivery

The scope of delivery of the Forum 500(0) Wall mounting kit FIP 50X0 includes:

500(0) Wall mounting kit FIP 50X0

Wall Mount Base and

Connector

Wall Mount Screw Set Regulatory/

Wall Installation 41

Handset Hook

Rotating Tool

Safety Insert

Category 5e

Ethernet Cable

Hardware Features

Wall Mount Connector Wall Mount Base

Legend 1 Release Lever 2 Anti-Theft Screw Lock Hole 3 Direct Wall Mount Holes 4 Telco Wall Plate Support

Direct Wall Mount Installation

To mount your phone directly to the wall:

1. Separate the Wall Mount Connector from the Wall Mount Base by pulling

the Release Lever (on the Wall Mount Connector) in and pulling the Wall Mount Connector up.

42 Wall Installation

Direct Wall Mount Installation

2. Locate the wall mount insertion area on the back of the phone (above the

various ports).

3. Carefully insert the Wall Mount Connector into the insertion area of your

phone and slide the Wall Mount Connector towards the right until it snaps in place.

4. Turn over your phone and locate the handset hook found in the handset

cradle.

Wall Installation 43

Direct Wall Mount Installation

5. Using the handset hook rotating tool, rotate the handset hook 180° as

illustrated in the figure below.

ForumTM IPhone

The handset hook is now in the correct position ensuring that your phone’s handset securely stays on hook when the phone is mounted to the wall.

6. The orientation of the Wall Mount Base determines the viewing angle of

the phone. Use the degree markings (A) on the Wall Mount Base to select the viewing angle. Position the Wall Mount Base with the desired angle facing up, and using the provided screws, attach the Wall Mount Base to the wall.

44 Wall Installation

Direct Wall Mount Installation

Note: Depending on the wall type, you may need to use wall anchors.

Wall anchors are included with your Forum mounting kit FIP

50X0.

500(0) Wall

7. On the back of your phone, connect the provided Ethernet cable into the

network port marked with

. Plug the other end of the Ethernet cable

directly into the network jack on the wall.

8. Gently slide the Wall Mount Connector attached to your phone into the

Wall Mount Base until it snaps into place. Use the figure below as a guideline (viewed from the right side).

Wall Installation 45

Direct Wall Mount Installation

10° Orientation

20° Orientation

9. (Optional) Insert the locking screw into the Screw Lock Hole located on the

right side of the Wall Mount Connector and gently tighten using a Philipshead screwdriver to secure the Wall Mount Connector to the Wall Mount Base.

46 Wall Installation

Telco Wall Plate Installation

WARNING! Tighten the screw until snug but do not over tighten. Over-

tightening may cause damage to the screw lock hole.

10.If required, place the handset into your phone’s handset cradle.

Telco Wall Plate Installation

To mount your phone on top of an existing telco wall plate:

1. Separate the Wall Mount Connector from the Wall Mount Base by pulling

the Release Lever (on the Wall Mount Connector) in and pulling the Wall Mount Connector up.

Wall Installation 47

Telco Wall Plate Installation

2. Locate the wall mount insertion area on the back of the phone (above the

various ports).

3. Carefully insert the Wall Mount Connector into the insertion area of your

phone and slide the Wall Mount Connector towards the right until it snaps in place.

4. Turn over your phone and locate the handset hook found in the handset

cradle.

5. Using the handset hook rotating tool, rotate the handset hook 180° as

illustrated in the figure below.

48 Wall Installation

ForumTM IPhone

Telco Wall Plate Installation

The handset hook is now in the correct position ensuring that your phone’s handset securely stays on hook when the phone is mounted to the wall.

6. If possible, loosen the screws from the existing telco wall plate enough so

that the Wall Mount Base is able to slide in place. Or: Remove the screws from the existing telco wall plate entirely and replace with a set of the provided screws. Ensure that the screws are loose enough so that the Wall Mount Base is able to slide in place.

Note: Depending on the wall type, you may need to use wall anchors.

Wall anchors are included with your Forum mounting kit FIP

50X0.

500(0) Wall

The orientation of the Wall Mount Base determines the viewing angle of the phone. Use the degree markings (A) on the Wall Mount Base to select the viewing angle. Overlay the Wall Mount Base on top of the telco wall plate with the desired angle facing up, and pull down to secure the Wall Mount Base in place.

Wall Installation 49

Telco Wall Plate Installation

A: Degree Markings B: Telco Wall Plate C: Overlay and Pull Down D: Wall Mount Base Secured to Telco Wall Plate

Note: If necessary, tighten the screws to firmly lock the Wall Mount

Base in place.

50 Wall Installation

Telco Wall Plate Installation

7. On the back of your phone, connect the provided Ethernet cable into the

network port marked with

. Plug the other end of the Ethernet cable

directly into the network jack on the wall.

8. Gently slide the Wall Mount Connector attached to your phone into the

Wall Mount Base until it snaps into place. Use the figure below as a guideline (viewed from the right side).

10° Orientation

20° Orientation

Wall Installation 51

Dismounting the Phone

9. (Optional) Insert the locking screw into the Screw Lock Hole located on the

right side of the Wall Mount Connector and gently tighten using a Philipshead screwdriver to secure the Wall Mount Connector to the Wall Mount Base.

WARNING! Tighten the screw until snug but do not over tighten. Over-

tightening may cause damage to the screw lock hole.

10.If required, place the handset into your phone’s handset cradle.

Dismounting the Phone

To dismount the installed phone from the wall mount:

1. Locate and place your fingers on the Release Lever (on the Wall Mount

Connector) and with your thumb on the top front of the phone press the Release Lever firmly towards you.

52 Wall Installation

Dismounting the Phone

WARNING! Do not press or apply any pressure on the phone’s LCD

display. Doing so may crack or otherwise irrevocably damage the display.

2. With the Release Lever pressed, using your other hand, gently slide the

phone in an upward motion until the phone and Wall Mount Connector are detached from the Wall Mount Base.

Wall Installation 53

Configuration and Programming

Feature Overview

Configuration and Programming

Using the web console

The SIP system telephones are configured on the web console of the Forum telephone functions are programmed.

Settings on the telephone

Some functions (e. g. ring tone settings, display settings) are configured directly on the telephone.

500 / Forum 5000 communications system. This is where the

For information on these topics, please refer to the following chapters:

● Configuring the Telephone starting on page 77

● Programming Keys starting on page 84

● Menus at Your SIP System Telephone on page 141

54 Feature Overview

Key Assignments

ForumTM IPhone

Forum IPhone 5010

1 Handset 8 Goodbye key

2 High quality speakerphone 9 Mute key (with LED)

3 Display 10 Volume control keys

4 Keypad 11 Loudspeaker key (with LED)

5 Message waiting lamp 12 Navigation keys/Select key

6 Trunk ke y s ( w i th LED) 13 Options key

7 Hold key 14 Programmable keys (without LED)

Feature Overview 55

Key Assignments

ForumTM IPhone

Forum IPhone 5020

1 Handset 10 Navigation keys/Select key

2 High quality speakerphone 11 Caller list key

3 Display 12 Redial key

4 Keypad 13 Tr u n k keys ( w i t h L E D )

5 Message waiting lamp 14 Loudspeaker/headset key (with LED)

6 Goodbye key 15 Options key

7 Hold key 16 Volu me cont rol keys

8 R-key (currently without function) 17 Mute key (with LED)

9 Conference key (currently without

function)

18 Programmable keys (with LED)

56 Feature Overview

ForumTM IPhone

Key Assignments

Forum IPhone 5030

1 Handset 10 Volume control keys

2 High quality speakerphone 11 Caller list key (with LED)

3 Display 12 Redial key (with LED)

4 Keypad 13 Tr u n k keys ( w i t h L E D )

5 Message waiting lamp 14 Loudspeaker/headset key (with LED)

6 Goodbye key 15 Navigation keys/Select key

7 Hold key 16 Programmable keys with LED

(TopSoftkeys) and Level key (bottom right)

8 Options key 17 Programmable keys without LED

(Softkeys) and Level key (right key) or context-sensitive Softkeys

9 Mute key (with LED) 18 Info key (on the Forum 500 /

Forum without function)

5000 communications system

Feature Overview 57

Key Functions

Keypad

The keypad is for dialling call numbers or entering text (see also the

chapter Entering Text and Numerals on page 70).

Trunk Keys

/ Each SIP system telephone provides two fixed trunk keys. On the Forum IPhone 5020 / Forum IPhone 5030, further trunk keys can be configured on the telephone’s programmable keys (see the chapter Programmable Keys on page 59).

The trunk key 1 is occupied by your internal call number. Your internal call number is assigned to an external call number where you can be reached when being called from an external number. If you wish to make a call, lifting the handset seizes the key (and the trunk line); you can immediately dial an internal or external number (depending on the system setting). To call via a certain trunk key (e.

g. ), first press the key and then dial the call number.

It is possible to assign several external call numbers to a trunk key. A system setting makes it also possible to have your internal number assigned to other telephones as well. Calls will then be signalled to other telephones simultaneously.

Key LED

The key LED indicates different states.

You are receiving a call. LED flashes.

You have seized the key. LED is on.

You have put a subscriber on hold. LED flashes.

Information for the system administrator

● You configure the internal call number of a SIP system telephone in the

Configurator > Telephony > Devices > VoIP Phones menu. The internal call number that you enter there will be assigned to the trunk telephone.

key 1 of the

● The assignment of external call numbers is done in the Configurator >

Te l e p h o n y

58 Feature Overview

> Call Distribution menu.

Key Functions

Programmable Keys

The SIP system telephones provide a number of free programmable keys. Each programmable key can be programmed as a further trunk key (exception: Forum feature key. The number of programmable keys depends on the telephone model:

Te l e p h o n e Programmable keys

Forum IPhone 5010 3 without LED, below the display

Forum IPhone 5020 8 with LED, on top of the display

Forum IPhone 5030 ● 11 TopSoftkeys with LED, next to the display,

IPhone 5010) or as destination key, direct-call key or

programmable in 2 levels, sum: 22 TopSoftkeys

● 4 Softkeys without LED, below the display,

programmable in5 levels, sum: 20 Softkeys

P1 to P3: Programmable keys on the Forum IPhone 5010

P1 to P8: Programmable keys on the Forum IPhone 5020

Feature Overview 59

Key Functions

Programmable keys on the Forum IPhone 5030 T1 to T11: TopSoftkeys (with LED) S1 to S4: Softkeys (without LED) A: Swich key level (e. g. from level 1 to level 2)

Notes

● The dots on the level keys (A) indicate the number of available levels and

the currently selected level.

● The Softkeys S1 to S4 on the Forum IPhone 5030 also serve to the

execute context-sensitive commands that are displayed during operation.

Some programmable keys are preset with important functions that are required to operate the telephone with the Forum

500 / Forum 5000

communications system:

Te l e p h o n e Preset keys

Forum IPhone 5010 P1: Missed calls

P2: Redial P3: R-key

Forum IPhone 5020 P1: Missed calls

P2: Status menu P5: Phone book

Forum IPhone 5030 T1 (Ebene 1): Status menu

60 Feature Overview

P8: R-key

T7 (Ebene 1): Phone book T11 (Ebene 1): R-key

Key Functions

For more information, please refer to the chapter Programming Keys starting on page 84.

Key LED

Depending on the function programmed the respective state is signalled via an illuminated LED (feature is activated, e. LED (event programmed occurs, e. when there are new missed calls).

g. the Missed calls feature key LED flashes

g. the Call protection) or a flashing

Loudspeaker Key, Loudspeaker/Headset Key

(Forum IPhone 5010) (Forum IPhone 5020 / Forum IPhone 5030)

Activates the loudspeaker (before dialling a call number or during a call) and enables to accept a call without without picking up the handset. For information on operating the key see chapter page 80.

Setting the Audio Mode on

Key LED

The LED is on when the loudspeaker is switched on.

Mute Key

to deactivate the microphone during a call. The person you are speaking with will not be able to hear you. Press it once again to switch the microphone back on.

Key LED

The LED of the key is on when the microphone is deactivated.

Volume Control Key s

Adjust the volume for the handset, ringer and speaker.

Key layout on the Forum IPhone 5010

Key layout on the Forum IPhone 5020

Key layout on the Forum IPhone 5030

Feature Overview 61

Key Functions

The volume control keys enable the following functions.

● They adjust the handset volume when making a call via the handset.

● They adjust the volume of the headphones of a headset.

● They adjust the volume of the ringer tone during a call.

● They adjust the volume of the loudspeaker during open-listening/hands-

free mode.

This setting is stored immediately and will be active for all future calls.

Redial Key

(Forum IPhone 5010) / (Forum IPhone 5020 /

Forum IPhone 5030): redials previously dialled numbers.

Key LED

On the Forum IPhone 5030 the key LED s without a function. This is also the case if you configure the

Redial feature on a programmable key with LED.

Caller List Key

(Forum IPhone 5010) / (Forum IPhone 5020 /

Forum IPhone 5030): opens the list of missed calls (see page 143).

Hold Key

puts the current call on hold. Press this key once again to retrieve the call

on hold.

Please note:Via this key, a call is put on hold locally in the device not in the

communications system. The connection to the subscriber is separated if you initiate an enquiry call. If neccessary, programme a Description of Programmable Feature Keys starting on page 87). This enables you the comfortable use of functions that require to put a subscriber on hold or you use the Hold meny entry in the status menu (see also the chapter sation” Status Menu starting on page 104).

Hold feature key (see the chapter Brief

“Conver-

62 Feature Overview

Key Functions

R-Key, Enquiry-Key

(Forum IPhone 5010) / (Forum IPhone 5020): to initiate and end an enquiry call. After you have ended an enquiry call, switch back to the call being held with this key.

Notes

● On the Forum IPhone 5020, this key is currently without function. This is

why the R-key function is preset on the programmable key

● On the Forum IPhone 5010, the R-key function is preset on the program-

mable key .

● On the Forum IPhone 5030, the R-key function is preset on the program-

mable key T11 .

P8 .

Conference Key

initiates a 3-party conference with the current subcriber and the

subscriber on hold when you are in an enquiry call

Note: On the Forum IPhone 5020, the key is currently without any

function. If neccessary, programme a use the page 67).

Conference menu entry in the status menu (see also

Conference feature key or

Goodbye Key

ends an active call or exits an open menu page without saving any

changes made.

Navigation Keys/Select Key

to navigate within the user interface of your telephone. By pressing the select key , you confirm a setting and/or execute various actions (e. g. dialling a call number that you have selected in the redial

list).

Feature Overview 63

Key Functions

Options Key

accesses the Options List menu which allows settings for the telephone

(see also page 67).

The Locking of the Telephone Interface

The system administrator can lock your telephone’s interface via a setting for your user group. All keys of your telephone no longer function aside from a few exceptions (e.

● You can then make calls with your telephone but no system functionality

can be configured.

● If the system administrator has authorised you to do so, you can also set

the time group of the communications system (see also “Central settings” Menu Group on page 164). If your user group authorisation changes according to the time group, then it is possible that the interface lock of your telephone will be cancelled.

g. the number keys and the trunk key 1).

the chapter

Please consult your system administrator if you have any questions about your authorisations.

Information for the system administrator

Administer authorisation of which keys are functional on the system telephone and which keys are locked over the

Manager

> User groups menu.

Configurator > User

64 Feature Overview

Display Contents

The display shows information on the current connection state or lists and menu texts. In the idle state, you see:

● your programmed user name,

● the current time and date (data are transferred by the Forum 500 /

Forum

● symbols and status indications (if applicable).

L1 Administrator

5000 communications system),

3-May-15 12:45

Idle state on the Forum IPhone 5010 / Forum IPhone 5020 A: User name and internal call number B: Status indications

Menu >>> Phone book

Administrator

900

12:45

3-May-15

R-key

Phone is locked

Transfer

Idle state on the Forum IPhone 5030 A: User name and internal call number B: Status indications C: Softkey line with context-sensitive commands

Feature Overview 65

Message Waiting Lamp

Display Language, Date and Time Display

The display language and the display of date and time on the telephone are configured via the web console of the Forum communications system (see the chapter page 77).

500 / Forum 5000

Settings on the Web Console on

Display Symbols

The following symbols/status indications may appear on the display:

Symbol Forum IPhone 5010,

Forum IPhone 5020

Idle state

Telephone is locked Phone is locked

New voicebox message 1 Message

or n Messages

Incoming call

Connection state

Outgoing call

Subscriber on hold (no symbol)

Forum IPhone 5030

Hi-Q audio connection established

Message Waiting Lamp

The message waiting lamp is located on the right top of your telephone. The LED flashes in the following situations:

● You are receiving a call.

● New voicebox messages await you.

66 Feature Overview

Hi – Q

Menus

Your SIP system telephone provides different menus to configure and use the Forum

Status Menu

The status menu provides operation features that fit to the current situation (e. programme a of Programmable Feature Keys on page 87). For a description of the available status menu entries see the chapter Telephoning starting on page 95.

Main Menu

500 / Forum 5000 communications system’s features.

g. menu when the called subscriber is busy). To use this menu, you have to

Status menu feature key (see also the chapter Brief Description

The main menu collects all features that can be used with the Forum 500 / Forum To access the main menu, you have to programme either a key or a when the telephone is in the idle state (see the chapter

Programmable Feature Keys on page 87). Please refer to the chapter Main Menu starting on page 141 for information on the main menu features.

5000 communications system. It contains also all status menu entries.

Main menu feature

Status menu feature key which also allows to access the main menu

Brief Description of

Options List

Your telephone also has a local Options list menu. This menu is primarily for configuring the telephone (display settings, ring tone settings, etc.). Please read the chapter functions.

Local Telephone Settings starting on page 79 on the menu

Using Menus

The operation of the menus depends on the SIP system telephone type you are using. You can use the navigation keys/select key with all

telephone types. The display on the Forum Forum which navigation key must be used to execute them (example: execute the current function. On the Forum IPhone 5030 the softkeys below the display indicate additional context-sensitive commands which you use alternatively.

IPhone 5020 indicates the actions that are currentlay available and

IPhone 5010 /

Enter to

Feature Overview 67

Menus

Action Forum IPhone 5010,

Forum IPhone 5020

Status menu and Main menu

Open status menu Press the Status menu

feature key.

Open main menu Press the Main menu

feature key. or: Press the Status menu

feature key in the idle state and select the Main menu menu entry.

Close status menu or

Press . Press . main menu (see also the note on

page 69)

Scroll menu Press (previous menu

entry).

Forum IPhone 5030

Press the Status menu feature key.

Press the Main menu feature key.

or: Press the Status menu

feature key in the idle state and select the Main menu menu entry.

Press (previous menu entry).

Switch back one menu level

Press (next menu

entry).

Press . Press .

Press (next menu entry).

or: Press Esc softkey.

Select/activate displayed menu entry or option

Press .

or:

Press .

Press . or: Press . or: Press Ok softkey.

Menu “Options List”

Open options list Press . Press .

Close options list *) Press .

or:

Press .

drücken

or: Press Quit softkey.

68 Feature Overview

Menus

Action Forum IPhone 5010,

Forum IPhone 5030

Forum IPhone 5020

Select menu on the top menu level

Scroll selected menu Press (previous menu

Switch back one menu

Press (previous menu).

Press (next menu).

Press (previous menu).

Press (next menu).

Press (previous menu

entry). Press (next menu

entry).

entry). Press (next menu

entry).

Press . Press Cancel softkey.

level

Select/activate displayed menu entry or option

Press . or: Press .

Press . or: Press Select softkey.

Note: If you close the main menu by pressing the key, changes

that have not been saved are lost!

Automatic hiding of menus

An open menu is automatically closed after 60 seconds if you do not make any additional entries. The idle display appears again. Changes that have not been saved are lost.

Status menu and main menu legend

● Two dots following a menu entry mean: After selecting the menu entry a

sub-menu is opened in which you can select options or make entries.

● A “+” sign to the left of the name of a feature indicates that it is activated

and a “-” sign that it is deactivated.

Feature Overview 69

Entering Text and Numerals

● In an input line (e. g. for a call number) you can make entries/changes

straight away. The cursor indicates the position at which the input or deletion is made.

● In input lines for text, the numerical keypad automatically switches to the

entry of letters.

● Inputs are always made to the immediate left of the cursor position.

● Mistaken entries are always deleted to the immediate left of the cursor

position:

– on the Forum IPhone 5010 / Forum IPhone 5020 with the navigation key,

– on the Forum IPhone 5030 with the Delete softkey below the display.

● If numerical inputs are longer than the display field, the digits disappear

off the display to the left. On the Forum

IPhone 5030 you can use the

navigation key to move the cursor and display the digits that were previously not visible. The digits on the right will then disappear from the display field.

● On the Forum IPhone 5030 you can switch the input mode with the ABC/

abc/123

softkey.

For a comfortable typing on the Forum IPhone 5030, you can use the detachable keyboard Forum

500(0) Keyboard Azerty FIP 5030 which is available as an accessory. For information on connecting this accessory see the chapter

Installing the Detachable Magnetic Keyboard starting on page 33.

70 Feature Overview

Using Expansion Modules

With expansion modules, you can extend your telephone with additional free programmable keys. Keys of an expansion modules are configured on the web console in the same manner as the telephone‘s programmable keys (see also chapter

The following equipment combinations are possible:

Expansion module … … with the features connectable to a …

Programming Keys starting on page 84).

Forum 500(0) Keypad Paper FIP 5020/5030

Forum 500(0) Keypad Display FIP 5030

● 16 Tasten keys with

LED indicator

● Labelling on label strips

● 28 Tasten keys with

LED indicator

● 3 keys with LED indicator

● Forum IPhone 5020

● Forum IPhone 5030

to shift levels; enables programming of 84 storage locations on each expansion module

● Labelling of the keys

over the display; each key is assigned to a display line

The Forum IPhone 5010 does not support connecting expansion modules.

Using a Headset

You can use a headset with your telephone alternative to or in combination with the handset:

● For information on connecting a headset see the chapter Connecting a

Handset or Headset starting on page 13.

● For information on headset configuration see the chapters Setting the

Headset Type on page 79 and Setting the Audio Mode on page 80.

Feature Overview 71

Code-number Procedures

Many features can be set by entering code-number procedures. Code-number input is intended primarily for analogue telephones in your system. The codenumber procedures can also be used on your SIP system telephones. These are described in the “Forum guide (supplied with the system). You can also view a current online overview of codes in the

Configurator > Systeminfo > Codes menu.

500 / Forum 5000 – Standard Terminals” user

72 Feature Overview

Configuration on the Web Console

Commissioning

SIP system telephones are configured via the Web console of the Forum system administrator of the communications system.

Configuration on the Web Console

1. Open a web browser. Enter the IP address of the communications system

500 / Forum 5000 communications system. This chapter is for the

into the “Address” input field. The default address is:

“http://192.168.99.254/”

2. User name, Password: Enter your user name and your password. The

default access data for the system are:

User: Administrator

Password: [no existing password]

3. Confirm via OK.

4. Open the Configurator > Telephony > Devices > VoIP Phones menu.

5. In order to configure a new or to modify an already configured VoIP

terminal:

– Click above the table of VoIP telephones on the New button

– or click, in the table column Ph.No., on the corresponding entry.

A new dialogue opens.

Commissioning 73

Configuration on the Web Console

6. Enter the data into the form. For entering the data, mind the information in

the online help. You open the context sensitive online help with the command in the top navigation bar.

Help

Please also refer to the information given in the chapters MAC Address on page 74 and Internet Address on page 75.

7. Confirm your entries with Apply.

8. Assign the SIP system telephone’s call number to a user (in the User

Manager

tions for the “Guests” user group and it may not be possible to make external calls with the SIP system telephone.

9. Connect the SIP system telephone to the network (see also the chapter

Connecting to the Network on page 18.

The SIP system telephone starts. Messages visible on the telephone’s display will inform you about the start procedure’s progress.

Please note:Do not disconnect the telephone from the network during

> User menu). Otherwise, your telephone is given the authorisa-

start-up!

MAC Address

When configuring the SIP system telephone, you may decide to enter or not to enter the MAC address of the device (e. address at hand).

74 Commissioning

g. because you may not have the MAC

Configuration on the Web Console

Commissioning with configured MAC addresse

You will find the MAC address on the label attached to the back of the SIP system telephone. If you configure the SIP system telephone with it’s MAC address, the device is ready for use after starting up.

Commissioning without entering the MAC address

To configure the SIP system telephone without entering a MAC address, you must set the DHCP mode to for all devices (

MAC only and all SIP system devices

mode in the

In the VoIP Phon e s dialogue, a part of the MAC address is already set. You do not need to remove the preset value if you configure the SIP system telephone without MAC address.

All setting) or for all SIP system telephones (with configured

Configurator > Network > DHCP menu.

Dynamic and static address assignment, either

setting). You can change the DHCP

When configuring the SIP system telephone without MAC address, it is necessary to perform a one-time login procedure after the device is started.

1. Enter the call number of the SIP system telephone. Confirm the input with

the “arrow down” navigation key.

2. Enter the user PIN. The default PIN for a user on the Forum 500 /

Forum the “arrow down” navigation key.

The SIP system telephone restarts to apply the configured call number.

5000 communications system is “0000”. Confirm the input with

Internet Address

When operating the DHCP server in the Static address assignment mode, you need to enter an IP address when configuring a SIP system telephone. This IP address is then automatically entered into the list of the DHCP entries that is managed by the communications system. This configuration is recommended to prevent conflicts when putting the SIP system telephones into service.

If you operate the DHCP server in the Dynamic and static address

assignment

will automatically be assigned an IP address by the DHCP server when started. This may mean – telephone cannot be started.

Commissioning 75

mode, entering an IP address is optional. In this case, the terminal

depending on the DHCP configuration – the IP

Configuration on the Web Console

Notes and Recommendations

● You can pre-configure the SIP system telephones, i. e. before the devices

are connected.

● If you want to use one or more expansion modules on a SIP system tele-

phone, you should configure these when doing the first-time configuration in the prevents the need for subsequent configuration changes.

● On the Forum 523/524, Forum 525/526 and Forum 550/560 communi-

cations systems, the SIP system telephones will download firmware updates from a public FTP server. If applicable, you may need to allow access to this FTP server from your company LAN, in order to obtain the latest firmware for your SIP system telephones.

● On the Forum 5004/5008/5012 communications system, the firmware

for the SIP system telephones is included in the firmware addons. You can load the current firmware addons in the

Components

Configurator > Telephony > Devices > VoIP Phones menu. This

Configurator > System >

menu.

● On the Forum 5500 communications system, the firmware for the SIP

system telephones is included in the system software.

● When configuring SIP system telephones, you should check for system

warnings. You can open a list of system warning by clicking the warning symbol in the top menu bar.

76 Commissioning

Settings on the Web Console

Configuring the Telephone

Settings on the Web Console

Basic settings of your SIP system telephone (e. g. display language, time zone) are set on the web console of the Forum communications system in the

System phones

The configuration of your telephone is either done by the system administrator or by yourself. In order to enable the telephone configuration for you, the system administrator must assign a service profile to your user group with the Te l e p h o n y > Devices > System phones menu.

menu.

Change or Change-Peronal authorisation for the

Configurator > Telephony > Devices >

500 / Forum 5000

The following settings are possible:

● selecting the display language

● setting of country-specific tones (e. g. dial tone)

● time settings for the display

● settings for automatic call answering

These settings are also possible via the main menu, see the Calls > Auto Call Answer.

● setting of notification tones

These settings are also possible via the main menu, see the Phone settings

menu on page 148.

> Message ring tone menu on page 155.

Configuring the Telephone 77

Settings on the Web Console

A: Changing telephone configuration B: Applying changed configuration to the telephone

Proceed as follows:

1. On the System phones status page, select the desired telephone via the

Search input field.

2. Click on Change.

A new dialogue opens.

3. This is where you set the desired functions. To do so, use the information

given in the online help. You open the context-sensitive online help via the

Help command in the upper menu bar.

4. Click on Apply to save the configuration.

The dialogue is closed.

5. On the System phones status page, click on Apply.

The settings are now transferred to the telephone. The telephone is restarted to apply the changed configuration.

78 Configuring the Telephone

Local Telephone Settings

For information on navigation in the Options List menu, please refer to the chapter

Listening to Ring Tones

You can listen to the ring tones that can be set on the device. Ring tones are set via the main menu, see the page 154.

Forum IPhone 5010 / Forum IPhone 5020

In the Options List menu, select Preferences > Tones > Ring Tone. Navigate through the ring tone list; in doing so the ring tones are played. corresponds to the “0” value, this means ring tone signalling is off.

Using Menus on page 67.

Phone settings > Ring tone menu on

Silent

Forum IPhone 5030

In the Options List menu, select Audio > Ring Tones. Navigate through the ring tone list; in doing so the ring tones are played. “0” value, this means ring tone signalling is off.

Silent corresponds to the

Setting the Headset Type

Various headset types are supported by the Forum IPhone 5020 / Forum

Note: The Forum IPhone 5010 has no headset jack.

Forum IPhone 5020

● In the Options List menu, select Preferences > Set Audio > DHSG. Select

● Setting headset microphone volume: In the Options List menu, select

Forum IPhone 5030

IPhone 5030 SIP system telephones.

the desired headset type.

Preferences > Set Audio > Headset Mic Vol. Select the desired volume.

● In the Options List menu, select Audio > Headset > DHSG. Select the

desired headset type.

● Setting headset microphone volume: In the Options List menu, select

Audio > Headset > Headset Mic Vol. Select the desired volume.

Configuring the Telephone 79

Local Telephone Settings

Setting the Audio Mode

Telephone calls can be conducted using the handset, a headset or via the loudspeaker. You can set the following combinations for headset operation on a Forum

Note: The audio mode setting is irrelevant for a Forum IPhone 5010

● Speaker: This is the default setting. Telephone calls are conducted using

● Headset: Select this setting if you wish to conduct calls via the handset

IPhone 5020 / Forum IPhone 5030.

because this modell has no headset jack.

the handset or the loudspeaker (hands-free operation).

and via the headset. A call can be transferred from the handset to the headset by pressing

. To transfer from the headset to the handset, pick

up the handset.

● Speaker/Headset: Incoming calls are first taken via the loudspeaker when

key is pressed. Use the key to switch from the loudspeaker to

the the headset and vice versa during a call. You can continue the call at anytime using the handset by picking up the handset.

● Headset/Speaker: Incoming calls are first taken via the headset when

key is pressed. Use the key to switch from the headset to the

the loudspeaker and vice versa during a call. You can continue the call at anytime using the handset by picking up the handset.

Forum IPhone 5020

In the Options List menu, selectPreferences > Set Audio > Audio Mode. Select the desired setting.

Forum IPhone 5030

In the Options List menu, select Audio > Audio Mode. Select the desired setting.

Setting the Display

Forum IPhone 5010 / Forum IPhone 5020 In the Options List menu, select Preferences > Display.

● Contrast Level: Setting contrast level

● Backlight (only available on the Forum IPhone 5020): Setting whether

the display is to be lit after a key is pressed ( setting)

80 Configuring the Telephone

Auto setting) or not (Off

Administration Tasks

Forum IPhone 5030 In the Options List menu, select Display. Navigate to:

● Brightness Level: Setting display brightness. Level 1 to Level 5: Select

the desired brightness.

● Brightness Timer: Setting the time interval in seconds that the display is to

be lit after a key

/softkey is pressed.

Administration Tasks

Retrieving Status Information

You can retrieve information on the firmware and the network settings.

Forum IPhone 5010 / Forum IPhone 5020

1. In the Options List menu, select Phone Status and confirm.

2. Use the key to navigate in the menu and select the desired status infor- mation (e. g. Error Messages)

3. Confirm the selection. The information is displayed.

Forum IPhone 5030

1. In the Options List menu, select Status.

2. Press the Select softkey.

3. Use the key to select the desired status information (e. g. Error Messages). The information is displayed.

Restarting the Telephone

You have to restart the SIP system telephone sometimes, for example, to activate a changed IP/MAC address allocation configuration.

Forum IPhone 5010 / Forum IPhone 5020

1. In the Options List menu, select Phone Status > Restart Phone and

confirm.

The display shows: Restart Phone?

2. Press the key to confirm.

The telephone starts and is quickly ready for operation once again.

Configuring the Telephone 81

Administration Tasks

Forum IPhone 5030

1. In the Options List menu, select Restart and confirm.

The display shows: Restart Phone?

2. Press the Restart softkey.

The telephone starts and is quickly ready for operation once again.

Restoring Factory Settings

If the SIP system telephone cannot be configured via the Forum 500 / Forum

Forum IPhone 5010 / Forum IPhone 5020

1. In the Options List menu, select Phone Status > Factory Default and

5000 communications system you should reset to factory settings.

confirm.

2. Enter the administrator password (see page 83). Press the key (Done) to

confirm.

The display shows: RestoreDefaults?

3. Press the key (Ye s ) to confirm.

Forum IPhone 5030

1. When the Options List menu has been opened, press the Advanced

softkey.

2. Enter the administrator password (see page 83). Press the Enter softkey to

confirm.

3. Navigate with the key to the Reset menu entry.

4. Press the Select softkey.

The display shows: Factory Default?

5. Press the Reset softkey.

82 Configuring the Telephone

Administration Tasks

Picture ID Server

The Forum IPhone 5030 can show a picture of the caller on the display (for incoming and outgoing calls). To do so, there must be an image of the caller saved on the communications system.

● Images can be saved on a picture ID server with Forum 525/526,

Forum address of the Picture ID server is configured in the

System

● An alternative to the picture ID server is saving the images to the phone

book on a Forum tions system (Configurator > Phone book menu). A separate image can be saved for each phone number in a phone book entry (office call number, mobile number, private call number).

550/560 and Forum 523/524 type communications systems. The

Configurator >

> Common menu).

5500 or Forum 5004/5008/5012 type communica-

Please consult the communications system online help for information on the configuration and file format of the images.

SIP System Telephone Password

Certain entries in the Options List menu can only be accessed via password for security reasons. This factory settings password is “23646” (ADMIN). The password allows access to the advanced

Options List menu.

Configuring the Telephone 83

Programming Keys

The keys of the SIP system telephones are programmed in the Configurator > Te l e p h o n y

● configure trunk keys and add further trunk keys for your telephone,

● assign features of the communications system to feature keys,

● store destination call numbers on destination keys,

● configure direct-call keys,

● programme keys of the expansion modules that are connected to your

telephone.

> Devices > System phones menu. In this menu, you can:

A: Store the key configuration B: Transfer the changed key configuration to the telephone

You can only programme the keys of your SIP system telephone if the system administrator has assigned a service profile to your user group that configures

Change or Change-Personal authorisation for the Te l e p h o n y >

the

Devices

84 Programming Keys

> System phones menu.

The procedures for programming keys are described in depth in the communications’s system online help. As a short summary, you can proceed as follows:

1. Select the desired telephone on the System phones status page in the Search input box.

The programmable key table is displayed. The number of programmable keys is determined by the type of your SIP system telephone (please refer also to the information given in the chapter

Technical Data on page 168).

2. In this table, click on the desired key (e.g. L1 for the phone’s trunk key 1).

A new dialogue opens.

3. Set the desired functions in this dialogue. Store the programmed key configuration with

Apply.

The dialogue then closes.

4. If required, configure further keys for this telephone.

5. If you have programmed all desired keys, click the Apply button on the System phones status page.

The settings are transferred to the telephone. The telephone restarts to apply the new configuration.

Notes on labelling keys

● You can enter an individual label for each programmable key. If you enter

no text, the key will be labelled with a default text.

● On the Forum IPhone 5030 SIP system telephone and on the

Forum

500(0) Keypad Display FIP 5030 expansion module, the key label

is shown on the display.

● For the Forum IPhone 5010 / Forum IPhone 5020 SIP system telephone

and for the Forum

500(0) Keypad Paper FIP 5020/5030 expansion

module, you can print a key label with the current key assignment.

● For further information, refer to the online-help topic “Printing Label

Strips”.

Programming Keys 85

Trunk Keys

By using trunk keys, you can seize specific trunk lines (refer to the chapter Assignment of Internal and External Call Numbers on page 95).

If you configure a new SIP system telephone, the first trunk key will be automatically configured with the internal call number of the telephone. You can add further trunk keys for the telephone:

● on the L2 key of the telephone,

● on the programmable keys of the telephone.

For information on programming refer to the online help topic “Programming Line Keys of a SIP System Telephone”.

You will find operational information in the chapter Making External/Internal Calls on page 107.

Feature Keys

If you configure a new SIP system telephone, some important key functions are preset. You can programme these functions on other keys for delete the programmed functions if required.

To use the system features on the telephone sufficiently, the following programmed key functions should be always available:

● R-key,

● Status menu.

Note: To u s e a Status menu key on the Forum IPhone 5010, you need

to change one of the preset keys P1 to P3 to assign this function.

You will find an overview about the programmable features in the chapter Brief Description of Programmable Feature Keys on page 87.

For information on programming refer to the online help topic “Programming Function Keys of a System Telephone / SIP System Telephone”.

You will find operational information in the chapter Using Feature Keys on page 136.

86 Programming Keys

Feature Keys

Brief Description of Programmable Feature Keys

Some of the following features or functions are displayed only, if the user group that is assigned to the telephone’s user has the corresponding authorisations.

Example: An Intercom protection feature key is programmable only, if the

Intercom protection access right is granted for the user group.

Key Feature See

Busy lamp shows the busy status of another internal

subscriber

Main menu access to the main menu of features that

are available on the telephone

Status menu access to features that are usable in the

current situation (e.g. menu if subscriber busy)

R-key initiate and end an enquiry call

After ending the enquiry call, the user can use this key to switch back to the call on hold.

Trunk group state displays busy status for the trunks (lines)

of a bundle

Route state displays busy status for the trunks (lines)

of a route

page 92, page 137

page 141

page 112

System warning displays system warnings

Dial in

Missed calls opens the list of missed calls page 143

Answered calls opens the list of accepted calls page 144

Voicemail message opens the list of messages in your voice

Recordings opens the list of recordings (calls and

Programming Keys 87

Please also refer to the information on system warnings that is available in the communications system’ online help.

page 145

box

page 146

audio conferences)

Feature Keys

Key Feature See

Redial opens the list of call numbers most

recently dialled

Charges displays charges for the last call and the

sum total for your telephone

Charges for Ph.No. displays charges for other user’s tele-

phones

Hunt group switches hunt group signalling for your

telephone on or off

Auto answer This function has the system telephone

automatically accept a call.

Device busy configure busy tones for different trunk

keys

Call forwarding

Call forwarding programme call forwardings for your

telefone

Call forwarding MSN

programme call forwardings for incoming external calls to external destinations

page 147

page 114, page 148

page 148

page 149

Call forwarding

programme call forwardings for door calls page 150

door call

Call forwarding for programme call forwardings for other

users of the communications system

Follow Me programme call forwardings from other

telephones to your telephone

Messages

Incoming message

opens the list of received short messages page 151

list

Outgoing message

opens the list of sent short messages page 152

list

Write a message opens the menu for writing a short

message

E-Mail opens the list of senders of received e-

mails

page 150

page 151

page 152

page 153

88 Programming Keys

Feature Keys

Key Feature See

Presence sets the presence status displayed to

page 154

incoming internal callers

Protection

Call protection switches the signalling of calls on or off page 155

Announcement

switches anncouncements on or off page 156

protection

Phone lock switches the telephone lock on or off page 156

Instant connection switches the instant connection call on or

page 156

off

Call waiting

switches the call waiting function on or off page 157

protection

Intercom protection switches the intercom protection on or off page 157

Connections - Dial in

Pickup accepts a call for other subscribers in your

page 157

pick-up group

Pickup selective accepts a call for other subscribers page 157

Ta k e transfers an ongoing call from another

page 158

telephone to your telephone

Unpark call opens the list of parked callers in order to

page 158

unpark a specific caller

Connections - Dial

Announcement starts an announcement directed to other

page 158

system terminals

Intercom starts an anncouncement with intercom

page 158

directed to a specific system terminal

Door opener triggers the door opener page 158

Phone book opens the communications system’s tele-

phone book

Suppress number suppresses the transfer of your call

number for an outgoing call

page 139, page 158

page 102, page 159

Programming Keys 89

Feature Keys

Key Feature See

Ph.No. presentation

LCR off switches off the LCR function for an

enables the transfer of your call number for an outgoing call

page 102, page 159

page 159

outgoing call

Booking Number to enter the booking number for an

ongoing call

page 131, page 159

Dial for to prepare a dialout for another terminal page 159

Connections - Not available

Callback deposit your call-back request for a busy

subscriber

VIP call signal your call as VIP call to a busy

page 124, page 160

page 160

subscriber

Connections - Connection active

Tra ns fe r connects the caller on hold with the

page 117

current caller

Conference initiates a three-way conference page 121

Hold puts the current caller on hold

Answer Caller accepts a waiting call page 115

Reject Caller rejects a waiting call, caller hears the busy

page 115

tone

Call deflection forwards a waiting call to another

page 115

subscriber

Park call parks the current caller page 160

Recording starts or stops a call recording session page 129

Switch authorisation

switches another telephone to another user

page 160

group for the next call

PIN dial switches your telephone to another user

page 161

group for the next call

Door call calls the entrance intercom system page 134

90 Programming Keys

Feature Keys

Key Feature See

Substitution programme substitution for a trunk key page 135

Settings

Ringtone Ext. calls

configures ring tones for incoming calls page 154 Ringtone Int. calls Ringtone VIP call Ringtone Door call

Applications - Voicebox

Voicebox accesses the Forum Voicemail application page 163

Call Voicebox calls the voice box page 163

Applikationen - Hotel

Hotel accesses the Forum Hotel application page 163

Room manages a single hotel room page 163

Applications - Message

Message configures the message key for a hotel

page 163

room

Applications - CSTA

CSTA menu gives access to third-party programmes page 163

CSTA key enables to control single functions of

page 93

external programmes via a status key

Applications - Remote switching

Remote switching key

programmes a key for the Remote

switching

*) function

Applications - ACD

ACD accesses the Forum ACD application for

page 164

agents

Group Wrap-up

programmes individual ACD functions for

agents

page 164

ACD Pause

Programming Keys 91

Special Feature Keys

Key Feature See

Central settings

Time control accesses the time control of the communi-

cations system

*) You can read information regarding “Remote switching” in the “Mounting and Commissioning” (Forum Forum (Forum

5004/5008/5012) und “Commissioning and Maintenance”

5500) manual.

523/524, Forum 525/526, Forum 550/560,

page 164

Stacking or Linking Functions

You can also save multiple functions to a single feature key (stack or link functions).

● Stack: The functions stored in a stack are displayed on the telephones

display in a menu which is assigned to a key. You can save destination numbers as well as functions in a stack. You can then select the desired destination number or function from the menu.

● Link: Linked functions are executed consecutively after the relevant key is

pressed. This makes it possible to combine complex system telephone settings on a link than you can on a single feature key. A concrete setting for a function can be saved in a link (e.g on/off for “call protection”). This means that a function in a link has an exactly defined switching function in comparison with the functioning of a single feature key.

single feature key. You can programme more functions in a

A stack and a link have five free memory locations each.

Special Feature Keys

Busy Keys

Busy keys are feature keys as well. A busy key shows you the busy state of another internal subscriber. There are two kinds of busy keys:

● Busy Key “Call Number”: This busy key shows the busy status of a single

internal call number. This can be an internal call number of your own communications system or a call number of a system which can be reached via the telecommunications system network.

92 Programming Keys

Destination keys

● Busy Key “Device”: This busy key monitors all trunk keys configured on a

terminal. If one of these trunk keys is busy, the busy key signals that the terminal is busy.

Notes

● You can configure up to 50 busy keys per SIP system telephone (includes

telephone and connected expansion modules).

● Busy keys are not supported on the Forum IPhone 5010 SIP system tele-

phone.

● Users cannot prevent authorised users from monitoring their call numbers

via busy keys on their terminals.

● For further information on busy keys and PBX networking, please refer to

the online help and in the “Mounting and Commissioning” guide (Forum 523/524, Forum 525/526, Forum 550/560, Forum 5004/5008/5012) or “Commissioning and Maintenance” guide (Forum 5500).

For information on programming refer to the online help topic “Programming a Busy Key of a System Telephone / SIP System Telephone”).

You will find operational information in the chapter Using Busy Keys on page 137.

Status Keys

If your communications system has been extended via a third-party programme, you can operate individual functions of this programme via what are referred to as the status keys of your system telephone. A status key is thus a kind of special feature key.

For programming a status key, you need a key ID designated for controlling programme functions. For details refer to the documentation of the programme. While programming the status key, you need to enter this key ID in the

CSTA key input box.

Destination keys

On a destination key, you store an (internal or external) call number. You can dial call numbers assigned to keys by simply pressing the relevant key.

Please observe the following when entering an external call number:

Programming Keys 93

Direct-call Keys

● Enter the call number directly if external line seizure is automatic.

● If external line seizure is manual, you must first key in the external line

seizure code digit (the default setting is 0).

For information on programming refer to the online help topic “Programming Destination Keys of a SIP System Telephone”).

You will find operational information in the chapter Using Destination Keys to Make Calls on page 110.

Direct-call Keys

Only outgoing calls can be made with a direct-call key; they are signalled to all terminals with the same number programmed to a trunk key. Calls via a direct-call key are signalled to the destination terminal even if that terminal has been programmed with a substitution function or call protection. If the destination terminal has been configured for call diversion, the direct call is not diverted.

For information on programming refer to the online help topic “Programming Direct-call Keys of a SIP System Telephone”).

You will find operational information in the chapter Calling via Direct-call Keys on page 135.

94 Programming Keys

General Functions

Telephoning

General Functions

Assignment of Internal and External Call Numbers

Your telephone’s internal number is assigned when the system administrator configures the Forum number is linked to the trunk key receive calls on this key. You can have several internal call numbers on different trunk keys on your system telephone. The external call numbers at which you can be reached are assigned to the trunk key.

500 / Forum 5000 communications system. The call

of your telephone, which means you

External call numbers Call distribution scheme

4701 1678

4701 1234

4701 1345

4701 1456

Communications system

Internal call numbers on the line keys *: programmed line key

Telephone 1

48*

Telephone 2

Telephone 3

Example of the assignment of internal and external call numbers

The above example shows that the system’s external call numbers are first stored in the communications system. The devices can be reached selectively by means of call distribution of the numbers to the internal numbers. As you see, telephone 4701 4701

1234. At the same time, telephone 1 can also be reached on the number

1678.

1 and telephone 2 both ring when a call is made to the number

Telephoning 95

General Functions

Blocked/Unblocked Call Numbers

Your telephone can be blocked from dialling all or selected external numbers. Emergency numbers can be entered in a special list, irrespective of your trunk line access rights, and so always be dialled. Consult your system administrator for details.

Information for the system administrator Blocked and unblocked call numbers are managed in the Configurator > Te l e p h o n y

> Lists menu.

Transmission of Call Numbers

There are different features which allow or prevent the transmission of (external) call numbers between subscribers.

“CLIP” feature

“CLIP” is an abbreviation for “Calling Line Identification Presentation”. The caller’s call number (if transmitted) is displayed. If this number is also stored in your telephone book, the caller’s name is displayed.

“CLIP no screening” feature

Using “CLIP no screening” outgoing connections instead of sending the real call number of the caller, send another call number. Thus, instead of being shown your number, the subscriber you have called is shown, for example, a service call number. The feature “CLIP no screening” must be enabled by the network provider and activated in the system configuration by the system administrator. When you receive an external call where the caller indicates a different number than the one actually being transmitted, your display will show a “?” next to the call number. If the indicated call number is saved as a phone book entry, as usual, the name will be shown along with a question mark.

Note: Display of the question mark “?” is the system default. The

system administrator can switch off this default setting in the web configurator with the

with ?

option (Configurator > Telephony > Settings menu).

Mark unchecked phone number

“CNIP” feature

“CNIP” is an abbreviation for “Calling Name Identification Presentation”. In addition to the call number, the name configured by the caller is also transmitted and displayed. If the caller’s number is listed in the

96 Telephoning

General Functions

communications system’s telephone book, this local entry is displayed in preference.

“CLIR” feature

“CLIR” is an abbreviation for “Calling Line Identification Restriction”. Before dialling a call number, you can decide from case to case if you wish to prevent your call number from being displayed to the called subscriber. To do this, select your call number will always or never be displayed, depending on the system setting. Consult your system administrator for more information.

Suppress number from the status menu. If this feature is not provided,

Call for a Virtual Number (TeleSecretary)

In the Forum 500 / Forum 5000 communications system, numbers can be configured to which no telephone and no subscriber are assigned (virtual numbers). The system administrator can forward a virtual number to another internal number, the number of your telephone for example.

A forwarded call is signalled on the corresponding call key of your telephone. For informational purposes the virtual number to which the call was originally made is shown. The system administrator can also assign the virtual number a name. If this has been done, the name is shown on the display of your telephone.

Calls in the Call Waiting Queue

The system administrator can configure and activate a call waiting queue especially for your telephone in the Forum communications system. While you are making a call, new calls can be queued. These callers first hear an announcement (if the system administrator has preset an announcement) and then the ring tone. The number of calls permitted in the call waiting queue is set by the system administrator during system configuration, 5 number is reached, further callers hear the busy tone. The calls in the queue are put through in order of priority (baby calls, door calls, VIP calls, other internal and external calls), irrespective of the order in which they came in.

500 / Forum 5000

calls for example. When this

Calls that have been in the queue for too long are removed, and the callers then hear the busy tone. The period of time until an external call is released is set by the network provider. In most European countries this is usually three minutes.

Telephoning 97

General Functions

Your telephone can have a call waiting queue even if it belongs to a subscriber group, where it simultaneously affects call forwarding.

If several call numbers are configured for your telephone, separate call waiting queues are used for each number.

Automatic Dialling

Accepting a Call During Automatic Dialling

Sample situation: You have entered a call number or selected a call number (in the call list, the re-dial list or the phone book). When you receive a call at that moment, the automatic dialling is cancelled.

Automatic Dialling for a Different Terminal

You can use your system telephone for dialout for a different terminal (e.g. a DECT headset). (via the also). The saved call number will be dialled automatically when you press the headset key within 30 seconds. After 30 seconds, the dialout will be deactivated automatically.

This feature can be used for all devices for which the system administrator has configured a device ID. This means that you can also save a dialout for another user who, e.

Information for the system administrator

● Device IDs are set up in the Configurator > Telephony > Extended >

● Authorisation for this feature is assigned in the User Manager > User

Connections > Dial > Remote dial menu, please refer to page 159

Device ID

groups

menu with the Dial for other phone setting.

To do so, save a destination call number on your telephone

g. also has a system telephone.

menu.

Duration Display

If you have dialled an external number yourself, you will see the current call duration on the display.

98 Telephoning

Proximus Forum 5010, Forum 5020, Forum 5030 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual