C-Series
Service manual
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Proxess C-Series Service Manual
CONTENTS
INTRODUCTION 1-1
Certifications and standards 1-1
Documentation package 1-2
Technical support 1-2
FUNCTIONS AND PARTS 2-1
Lock functions 2-1
Function descriptions 2-1
Lock parts 2-3
Exploded view of parts 2-3
Parts list 2-3
Trim parts 2-5
MAINTENANCE 3-1
Maintenance tools 3-1
Replacing levers 3-1
TROUBLESHOOTING 4-1
Troubleshooting hardware 4-1
Troubleshooting software 4-1
INSTALLATION MANUAL 5-1
Cylindrical installation instructions
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Proxess C-Series Service Manual
INTRODUCTION
The Proxess C-Series Service Manual contains important information to assist you in maintaining your C-Series
Lock.
CERTIFICATIONS AND STANDARDS
ANSI/BHMA A156.25 (Indoor/Outdoor)
ANSI/BHMA A156.2 Grade 1
UL 294
ULC S319 PDR
UL10C Positive Pressure Rated
UL10B Neutral Pressure Rated
FCC Part 15
ADA Compliant
RoHS
Industry Canada (IC)
ETSI EN 300 330-1
ETSI EN 301 489-1
ETSI EN 301 489-3
CENELEC EN 61000-6-3
IEC61000-4-2 ESD Immunity
CENELEC EN 50130-4
1-1
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Proxess C-Series Service Manual
DOCUMENTATION PACKAGE
Document Title Doc. No.
Cylindrical Installation Manual PXM1001
User Manual PXM1002
Software Manual PXM1003
TECHNICAL SUPPORT
• Your first source for technical answers is this C Series Service Manual.
• If you are not able to find an answer to your question in this manual, contact your local Proxess
Representative.
• If you do not know your local Proxess Representative, contact the Customer Service Department at
Proxess – 303-317-6656.
1-2
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Proxess C-Series Service Manual
FUNCTIONS AND PARTS LISTS
LOCK FUNCTIONS
FUNCTION DESCRIPTIONS
All locks are supplied in Construction Mode as a default and are meant to be reprogrammed at customer site
prior to installation.
CC – Construction Mode: Factory default setting. Upon first programming of the lock, the lock will switch to
Program Lock Function. A system ID (GUID) will be set by the factory allowing all credentials assigned to the
site system access until the lock is reprogrammed.
Inside lever is always unlocked for single action egress.
ST – Standard: Lock is normally in the locked state. Upon presentation of a valid credential, lock will
momentarily unlock to allow entry then revert to the normally locked state.
Inside lever is always unlocked for single action egress.
Inside
Outside
Latch
Shading indicates that
the lever is locked.
View looking down at
the top of the door
2-1
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Proxess C-Series Service Manual
XC – Emergency Classroom: (Presentation of a valid credential will unlock the lock for a user-selectable period
of time. This function will support unlock schedules and toggle to allow locking and unlocking when presented
with a valid credential. Furthermore, a BLE (Bluetooth) interface is supplied on the interior trim of the lock. The
BLE interface is paired with an active fob which enables a teacher or user to place a lock in lockdown state
from a distance up to 100 feet directly from the fob.
An emergency override credential allows designated administrators or emergency personnel access when
exterior lever is in locked position.
Inside lever is always unlocked for single action egress.
2-2
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PART AND PARTS LISTS
ST FUNCTION CHASSIS - STANDARD
Item Part No. Item Part.No
1 PX10110001 12 PX10120005
2 PX10110003 13 PX10110010
3 PX10110004 14 PX10110011
4 PX10110005 15 PX10110013
5 PX10110006 16 PX10110014
6 PX10110007 17 PX10120001
7 PX10110002 18 PX10100002
8 PX10110008 19 PX10100003
9 PX10110016 20 PX10100004
10 PX10110012 21 PX10100001
11 PX10120002
2-3
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XC FUNCTION CHASSIS - EMERGENCY CLASSROOM
Item Part No. Item Part.No
1 PX10110001 12 PX10120005
2 PX10110003 13 PX10110010
3 PX10110004 14 PX10110011
4 PX10110005 15 PX10110013
5 PX10110006 16 PX10110014
6 PX10110007 17 PX10120001
7 PX10110002 18 PX10100002
8 PX10110008 19 PX10100003
9 PX10110016 20 PX10100004
10 PX10110012 21 PX10100001
11 PX10120002 22 PX10110015
2-4
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Proxess C-Series Service Manual
TRIM PARTS
LATCH BACKSETS
Item Part. No. Description
B1 PX10120006 Standard 2 ¾"
B2 PX10120007 2 ⅜"
LATCHES
Optional latch extensions
B1
B2
2-5
2¾" (70mm) latch + 57mm extension tube for 5"
(127mm) requirement
2⅜" (60mm) latch + 35mm extension tube for 3¾"
(95mm) requirement
61.1
32.4
4.3
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Proxess C-Series Service Manual
STRIKE PLATES
Item Part. No. Description
S1 PX10120002 Standard 2 ¾" strike
S2 PX10120003 ANSI 4 ⅞" strike
LEVERS
Item Part. No. Description
6 PX10120005A Angled Return; (most common lever)
7 PX10120005C Curved Return
9 PX10120005N Curved No Return; (no lever return)
6
8
9
2-6
S1
S2
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Proxess C-Series Service Manual
MAINTENANCE
TOOLS FOR MAINTENANCE
REPLACING LEVERS
TO REMOVE THE LEVER:
1. If removing the exterior lever, first remove the removable core by inserting the control key and turning
it 15 degrees clockwise, then pull out the removable core and key.
2. Insert the pin of the lever release tool into the small hole at the base of the shaft on the lever.
3. Push in and then slide the lever off the sleeve of the lever shaft.
Lever Release Tool
Philips Screwdriver, #2
Lever release tool
Lever shaft
3-1
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Proxess C-Series Service Manual
TO REPLACE THE LEVER:
1. Position the lever so the handle points towards the door hinges.
2. Slide the lever onto the lock and push firmly until it is seated.
3. If replacing the exterior lever, reinstall the removable core by aligning the throw member (forked
prongs) within the lock chassis and then sliding the core back in place. Turn the control key 15 degrees
counterclockwise and remove the key.
4. Turn both levers to make sure they retract the latch if the door is unlocked.
3-2
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TROUBLESHOOTING
TROUBLESHOOTING HARDWARE
The following table illustrates possible causes and solutions for common problems after installing the lock
hardware.
Problem Possible Reason Solution
LED does not blink on exterior Batteries were replaced and the Synchronize the lock with the
when presenting a credential lock was not synchronized with MPD and try the credential
the MPD again
Batteries are dead and need to Replace the batteries,
Be replaced synchronize the lock with the
MPD and try the credential
again
The 10 pin connector FFC cable Remove the interior trim and
was not connected properly ensure that cable is seated
correctly
MPD does not connect to the lock Bluetooth is not enabled on the Enable Bluetooth in Settings
MPD
Batteries are at low voltage Replace the batteries and try the
MPD again.
Lock does not go into Lock Down When configuring the door with Close the door, connect the MPD,
when programmed for Privacy the MPD “Set Door Closed” was select “Set Door Closed”, try Lock
not selected. Down again.
The 4 pin connector FFC cable Remove the interior trim and
was not connected completely ensure that cable is seated correctly
4-1
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Proxess C-Series Service Manual
INSTALLATION INSTRUCTIONS
The following pages contain the Installation Manual for the C-series Cylindrical Lock.
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Proxess C-Series Service Manual
A. CHECKLIST (4 each AA Batteries Included)
Parts List: Each Proxess C-Series lockset includes
• Exterior lock assembly (include housing, lever and cylinder drive unit)
• Interior lock assembly
• Installation Instructions
• Door Preparation Template
• Hardware box includes:
- Electrified lock chassis assembly
- Interior lever + Steel ring
- Exterior rose/chassis mounting plate
- Interior rose/chassis mounting plate
- Latch bolt with deadlock
- 2 Keys
- ASA Strike
- Screw Pack includes:
▪ (SB1) Hager mounting screws M5 x 38mm x4pcs
▪ (SB2) Flat head tapping screws #8x3/4" x2pcs
▪ (SB3) Flat head tapping screws #12-24 x 18mm x2pcs
▪ (SB4) Lever release tool
▪ (SB5) Hager mounting screws M6 x 10mm x2pcs (optional)
▪ (SB6) Trox wrench
(SB1)
(SB2)
(SB3)
(SB4)
(SB5)
(SB6)
FOR DOOR AND FRAME PREPARATION INSTRUCTIONS, SEE APPENDIX A OR GO TO PROXESS.COM
(SB3)
(SB5)
(SB2)
(SB1)
(SB6)
(SB4)
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B. ADJUST FOR DOOR THICKNESS
Install exterior rose mounting plate onto the lock body by rotating it clockwise. Pay attention to the installation direction of mounting
plate’s anti-rotation tabs, they should be pointed toward the door.
1. Please follow the steps below:
a. Rotate exterior rose mounting plate toward cylindrical chassis.
b. Put the lever release tool into the allocated position of exterior rose mounting plate per the illustration below.
c. Rotate exterior rose mounting plate to door thickness by using the lever release tool.
C. LOCK HANDING
1. Determine the hand of your door. The product is set up for Right Hand by default.
Anti-Rotation Tabs on the rose
mounting plate
Lever Release Tool
Right Hand Door
Left Hand Door
Right Hand
Reverse Door
Left Hand
Reverse Door
PLEASE NOTE THAT THE LOCK BODY COMES
PRE-SET TO ACCOMMODATE A 1¾ INCH DOOR
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STEP 1
STEP 4
Install the latch in the door. The latch tube prongs should
project into the chassis hole.
To re-hand the lock chassis, begin by first removing the rubber
gasket from the back of the lock, and removing the FFC cable
from the cable slot.
Unscrew the backplate to remove the lock chassis and turn it
180 degrees to accommodate the hand of the door.
Replace the lock chassis and reroute the FFC cable into the cable
slot. Screw on the backplate and replace the rubber gasket.
STEP 2
Install the strike plate, checking to make sure that the position
of the deadlocking plunger is aligned against the strike plate.
STEP 3
Ensure the cable from the exterior board is properly routed
through the cylindrical lock chassis by first inserting one edge,
then pressing the other into the cable slot.
1
2 3 4
5
Rotate 180 degrees
Re-handed lock chassis to
accommodate left handed door
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STEP 5
STEP 7
Slide the lock chassis through the chassis hole in the door,
ensuring that the chassis engages the latch.
Disconnect the handle switch connector from the interior
board.* Place the outside rose liner on the interior back plate
and screw in. Ensure that both the handle switch connector and
FFC connector sit in the side channels around the rose liner
while the motor and latch connectors are fed through the rose
liner.
* TO CONNECT AND DISCONNECT THE 4 AND 10PIN CONNECTORS
To connect the pin connectors (FFC and handle switch), begin
by pushing up the black cowl.
Then insert the cable with the wires facing away from you and
push until you hear a click.
Push the black cowl back down to secure the connector.
To disconnect the connectors, push up on the black cowl and
pull out the cable.
STEP 6
Place the back plate on the interior of the door with the upper
and lower screws near the chassis. Wire the cable and wires as
shown:
Motor and latch
connectors
FFC connector
Handle switch
connector
1
2
3
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STEP 8
STEP 10
Slide the rubber gasket over the chassis sleeve.
Place the motor wire on top of the handle assembly when
installing the interior trim onto the back plate. Also ensure that
the 10-pin FFC and 4-pin handle switch connectors run along the
sides of the interior trim. Screw the interior trim onto the back
plate using the two screws on the right and left of the battery
hole.
STEP 9
Connect the motor connector first, followed by the latch
connector. Then connect the 4-pin handle switch connector.
Connect the FFC cable last.
Note: The battery cable should already be pre-connected.
STEP 11
Install the four AA batteries, beginning with the outer two.
After the batteries are properly installed, the lock should beep
once and the motor should run. The lock is then locked.
Handle switch
connector
FFC connector
Battery connector
Motor connector
Latch connector
1
2
3
4
Motor wire should
run along here.
Both the FFC and hand switch connectors
should run along the sides of the trim.
Insert first
Insert last
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Proxess C-Series Service Manual
STEP 12
STEP 14
Screw the battery cover onto the trim.
Install the removable core.
Once the removable core is aligned with the forked pin in the
lock, insert the control key and turn clockwise 15 degrees to
retract the catch, then insert the core into the lever. Turn the
control key back counterclockwise 15 degrees to engage the
core and remove the key.
STEP 13
Install the levers onto the outside and inside of the door.
Align with prongs
of forked pin
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APPENDIX A: INSTRUCTIONS FOR DOOR AND FRAME PREPARATION OF CYLINDRICAL LOCK
A. CHECKLIST (4 each AA Batteries Included)
Tools for Door Preparation
• Drill
• Drill Bits: Ø1” (Ø31/32” for drive in latch), Ø13/16”, Ø3/8”, Ø5/16”
• Hole Saw: Ø2-1/8”
• Phillips Screwdriver, #2
• Hammer
• Chisel
Parts List: Each Proxess C-Series lockset includes
• Exterior lock assembly (include housing, lever and cylinder drive unit)
• Interior lock assembly
• Installation Instructions
• Door Preparation Template
• Hardware box includes:
- Electrified lock chassis assembly
- Interior lever + Steel ring
- Exterior rose/chassis mounting plate
- Interior rose/chassis mounting plate
- Latch bolt with deadlock
- 2 Keys
- ASA Strike
- Screw Pack includes:
▪ (SB1) Hager mounting screws M5 x 38mm x4pcs
▪ (SB2) Flat head tapping screws #8x3/4" x2pcs
▪ (SB3) Flat head tapping screws #12-24 x 18mm x2pcs
▪ (SB4) Lever release tool
▪ (SB5) Hager mounting screws M6 x 10mm x2pcs (optional)
▪ (SB6) Trox wrench
B. DOOR PREPARATION
1. Doors: Steel or Wood
2. Door thickness range: 1-3⁄8" (35mm) ~ 2" (51mm).
3. Match the Backset of your Proxess C-Series lockset to the corresponding installation (either 2-3⁄8" [60 mm] or 2-3⁄4" [70
mm] Backset).
4. Place the installation template onto door and mark holes. Drill the Ø2 1⁄8" (54 mm) first, then drill the two Ø5/16" (8mm)
holes for lock chassis mounting followed by two Ø3/8" (9.5mm) holes for exterior Housing Assembly mounting. Drill the
Ø13⁄16" (20 mm) hole for through wiring. Drill the Ø1" (25 mm) cross bore hole for the latch last.
5. Insert latch into Ø1" hole and hold it parallel to door face, mark outline and remove latch. Chisel 11⁄64" (4.3mm) deep or
until faceplate is flush with the edge of the door. Insert latch into the Ø1" hole again, making certain that the latch bolt
bevel faces direction of closing door (see section E for Lock Handing).
6. Secure the latch to the door using two #8x3/4" screws (SB2).
(SB1)
(SB2)
(SB3)
(SB4)
(SB5)
(SB6)
Backset thickness – note that lock
is preset to standard 1¾ inch door
(SB3)
(SB5)
(SB2)
(SB1)
(SB6)
(SB4)
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C. FRAME PREPARATION
1. Close the door and mark the horizontal line aligned to the strike.
2. Measure one half of door thickness from door stop to mark vertical center line of strike. Drill Ø1" (25 mm) hole, 1/2" (12.7
mm) deep at intersection of horizontal and vertical center lines.
3. Chisel out the jamb 3/32" (2.4mm) deep or until strike is flushed with jamb and then secure the strike to the jamb using two
#12-24 x 1” screws (SB3).
Note that if you have an interior door that does not require a Grade 1 lock, the door does not need to be drilled out to accommodate
the through bolt posts. Instead, you can change the lock to Grade 2 by simply removing the through bolt posts from the lock chassis
and continuing with the installation.
After removing the screw
posts, reassemble the lock
chassis and reroute the FFC
cable through the cable slot.
Then screw back on the
backplate and replace the
rubber gasket.
1
Through bolt posts
Remove the rubber gasket
2
Remove the FFC
connector from the cable
3
Unscrew the
backplate screws
Remove the
backplate
5
4
Pull out the lock chassis
6
7
Slide out the
through bolt
posts
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FCC Statement
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a
commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a
residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own
expense.
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment
generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause
harmful interference to radio communication. However, there is no guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by one of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
FCC Caution:
Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate
this equipment. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device
may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause
undesired operation.
Industry Canada Statement
Under Industry Canada regulations, this radio transmitter may only operate using an antenna of a type and maximum (or lesser) gain
approved for the transmitter by Industry Canada. To reduce potential radio interference to other users, the antenna type and its
gain should be so chosen that the equivalent isotropically radiated power (e.i.r.p.) is not more than that permitted for successful
communication.
Industrie Canada Déclaration
Conformément à la réglementation d’Industrie Canada, le présent émetteur radio peut fonctionner avec une antenne d’un type et d’un
gain maximal (ou inférieur) approuvé pour l’émetteur par Industrie Canada. Dans le but de réduire les risques de brouillage
radioélectrique à l’intention des autres utilisateurs, il faut choisir le type d’antenne et son gain de sorte que la puissance isotrope
rayonnée équivalente (p.i.r.e.) ne dépasse pas l’intensité nécessaire à l’établissement d’une communication satisfaisante.
Industry Canada Radiation Exposure Statement
This Device complies with Industry Canada License-exempt RSS standard(s). Operation is subject to the following two conditions: (1)
this device may not cause interference, and (2) this device must accept any interference, including interference that may cause
undesired operation of the device.
Industrie Canada l’exposition aux radiations
Le présent appareil est conforme aux CNR d’Industrie Canada applicables aux appareils radio exempts de licence. L’exploitation est
autorisée aux deux conditions suivantes : (1) l’appareil ne doit pas produire de brouillage, et (2) l’appareil doit accepter tout brouillage
radioélectrique subi, même si le brouillage est susceptible d’en compromettre le fonctionnement.
UL Statements
• Outside lever is normally locked. Inside lever always allows egress.
• Unit shall not interfere with the operation of Panic Hardware.
• Wireless communications, Wi-Fi, Bluetooth, Door Position, and Request to Exit features are not part of UL Listed product.
• Tested to compliance with UL 294 5th Edition Class I.
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