TROUBLE SHOOTING GUIDE MATRIX WARRANTY INFORMATION
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WARRANTY
DYE Precision, Inc.
Warrants for one year to the initial retail purchaser, from the initial date of purchase, that the paintball marker and regulator are free from defects in
materials and workmanship, subject to the requirements, disclaimers and limitations of this warranty. Disposable parts, normal maintenance and standard
wear and tear parts such as batteries, o-rings and seals are not warrantied. The solenoid and electronic components on the marker are warrantied for six
months. This warranty does not cover scratches, nicks, improper disassembly, improper re-assembly, misuse, neglect or improper storage. Modification to
the product will void the warranty. The only authorized lubricant for the marker is Slick Lube™. Use of any other lubricant will void your warranty. This
warranty is limited to repair or replacement of defective parts with the customer to pay shipping costs. Warranty card and proof of purchase must be
submitted to Dye Precision for warranty to be in effect. This warranty is not transferable. This warranty does not cover performance. Paintball markers are
non-refundable.
TECHNICAL SUPPORT
Our Technical Support Department is open Monday through Friday, from 9am to 5pm, PST, and can be reached at 858-536-5183. Additional support is
available through our web site, www.protopaintball.com.
DISCLAIMER
The specifications & photographs in this material are for information and general guidance purposes only.
Our products are continually updated and changes may be made to specification, design or appearance from time to time. These are subject to change
without notice. Contents of box may therefore vary from owner’s manual. For details of changes in design, specification or appearance consult your local
distributor or dealer.
The FUSE™ bolt and Slick Lube™ are registered trademarks. Design rights, copyrights and all other rights reserved. All patterns, drawings, photographs,
instructions or manuals remain the intellectual property of the manufacturer.
Covered by U.S. Patent 5,613,483. Additional patents pending.
All rights will be strictly enforced.
DYE Precision, Inc.
USA 10637 Scripps Summit Ct. San Diego, CA 92131
P 858-536-5183 F 858-536-5191
EUROPE Unit 1, ZK Park, 23 Commerce Way
Croydon, Surrey CRO 4ZS United Kingdom
P +44 (0) 20-8649-6330 F +44 (0) 20-8649-6339
ASIA 3F-2, No. 287, Jung Jeng Rd., Luju Hsiang
Taoyuan 338, Taiwan (R.O.C.)
P +886-3-312-6540 F +886-3-311-8723
MATRIX TROUBLE SHOOTING
KEY : O-RING SIZE O-RING HARDNESS PART NUMBER CORRESPONDING TO THE DIAGRAM
#000 UR70 (#)
AIR LEAK BETWEEN THE FRAME AND BODY
- First remove the frame and try to pinpoint the source of the leak:
- If it comes from the small hole under the LPR, you need to remove your LPR. The cause of
the leak is one of the three #012 BN70 (5) o-rings on the outside of the LPR or the
#006 UR90 (6) o-ring found inside the LPR (see page 10).
- If it comes from somewhere around the solenoid, there are three likely causes:
1. #015 BN70 (5) on the bolt sail (page 9)
2. #020 BN70 (8) on the cylinder [the one on the middle of the cylinder] (page 9)
3. Seat under the solenoid
4. If it leaks from any of the set screws under the body, re-loctite the screws with red loctite.
AIR LEAK FROM THE LPR CAP (REFER TO PAGE 10)
- Remove the LPR and change the forward-most #012 BN70 (5) o-ring on the LPR body.
If that does not help, change the seal retainer (7) inside the LPR body. Refer to page 10 of the
manual for disassembly instructions.
INCONSISTENT VELOCITY OVER THE CHRONO
- In-line regulator not giving consistent pressure: refer to the Hyper2™ section below, or if using
an after-market regulator, refer to its manufacturer.
- Low battery: change the battery.
- Bad seals in the bolt: take out the bolt, clean it, lube it with Dye Slick Lube™. Replace any orings that seem damaged, swollen or in otherwise bad shape. Most likely the o-ring at fault is
the #017 UR70 (5) front wall o-ring. Also check that the #014 BN70 (1) o-ring on the
bolt tip is in place (see page 9).
- LPR pressure set incorrectly or LPR pressure fluctuating: if pressure is too low, the bolt will
not cycle correctly. Try turning the LPR pressure a bit higher. If the pressure seems
inconsistent, you can have an authorized Matrix center check the LPR pressure.
List of tech centers can be found at www.protopaintball.com.
- Dwell set too low: if you set the dwell too low, the dump chamber will not empty completely
and will cause erratic velocities. Refer to board settings on page 6 for information on
setting the dwell.
TRIGGER BOUNCE
- Raise the trigger sensitivity value (see page 6).
- If you are having excessive trigger bounce when firing the gun, make sure you have an uncut
spring behind the trigger. Adjust the trigger so that the firing point of the trigger pull is
located about halfway through the travel of the pull.
AIR LEAK BETWEEN THE BODY AND REAR CAP
- Replace the #020 BN70 (8) o-ring on the bolt rear cap (see page 9).
MARKER WILL NOT FIRE
- A low battery may cause malfunctions to the marker. In this case, the battery should be
changed as soon as possible.
- If the LED light is red, the marker will not fire because there is no ball in the breech. Hold the
trigger for 1 second and the marker should fire. If it does not fire after holding the trigger, or if
the LED light is green and it will not fire:
- Make sure dwell setting is at the stock value of 18 (see page 6).
- Make sure the trigger is adjusted properly and is actuating the microswitch (see page 14).
- Make sure there are no broken solenoid wires.
- Sticking bolt: pull out the bolt, check for swollen o-rings and re-grease o-rings.
MARKER SHOOTING SLOW WHEN EYE IS ON AND BLINKING GREEN
- The eyes are not working correctly. Clean the eyes with rubbing alcohol and a cotton swab.
You'll know that they are clean if the LED turns red when there is nothing
inside the breech of the MATRIX.
- Make sure the eye wires are not broken or pinched.
- The battery may be low. In this case, the battery should be changed as soon as possible.
- Make sure the eye ribbon cable is plugged in correctly with the metal tab facing up.
MARKER ISN'T WORKING THOUGH EYES ARE CLEAN AND ALL WIRES ARE CONNECTED;
MARKER DOES WORK IF EYES ARE TURNED OFF
- Change the battery. The voltage in the battery is too low for the eye to function correctly.
AIR LEAK THROUGH THE BARREL (REFER TO PAGE 9)
- There are three possible o-rings that cause this leak:
- If the leak comes through the inside of the bolt, replace the #013 BN70 (7) on the bolt top hat.
If the cause is the #013 BN70 (7) o-ring, the input pressure to the gun is likely too high.
- If you hear a loud pop while firing the marker and air is rushing out from the front of the gun, it means:
- The Hyper2™ is set too high causing the #013 BN70 (7) top hat o-ring to blow off, replace the o-ring.
- The #017 UR70 (5) inside the bolt cylinder or #020 BN70 (8) outside the bolt cylinder is leaking,
replace the o-ring.
AIR LEAK FROM THE BACK HOLE OF THE BOLT
- Take out the bolt, unscrew the back part of the bolt and change the #009 BN70 (3,4) o-ring on the back
of the bolt shaft.
HYPER2™ TROUBLE SHOOTING (REFER TO PAGE 12)
NOTE: TO TAKE APART THE REGULATOR, USE A 5/16” ALLEN WRENCH ON THE BOTTOM AND A 3/8” ALLEN
WRENCH ON THE TOP. TWIST COUNTERCLOCKWISE TO OPEN. DO NOT USE ANY OTHER METHOD.
NO OR POOR AIR FLOW
- Check for blocked air passage in hose line or regulator. Adjustment screw (3) may be screwed in too far.
- Seat (5) may have excessively deep piston groove cut into it. Replace if needed.
ERRATIC VELOCITY OR SHOOT DOWN
- Piston (10) or shim stack (9) may be binding due to excessive dirt or lack of lubricant.
- Seat (5) may be dirty or damaged. Clean and grease regulator. Inspect and replace
damaged parts as needed.
- Make sure shim stack (9) is stacked properly (see page 12, figure 2).
OUTPUT PRESSURE CREEPS UP
- Dirty seat (5) or damaged piston face. Clean and inspect; if either is damaged, replace.
- Piston o-ring #007 UR90 (6) may be damaged.
AIR LEAK FROM SIDE VENT HOLE
- Piston o-rings #007 UR90 (6) and #018 BN70 (11) may be damaged. Inspect o-rings. Replace if any
visible nicks or cuts are found.
AIR LEAK FROM BOTTOM OF ADJUSTMENT SCREW
- This is a safety bleed-off to help prevent over-pressurizing. De-gas the Hyper2™; be sure all
air is vented out of the regulator. Supply air back to the regulator. The leak should stop. If the leak
persists, replace the regulator seat (5). Make sure there are no nicks or scratches on the raised ring at
the bottom of the seat-retaining cavity.
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