TROUBLE SHOOTING GUIDE MATRIX WARRANTY INFORMATION
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WARRANTY
DYE Precision, Inc.
Warrants for one year to the initial retail purchaser, from the initial date of purchase, that the paintball marker and regulator are free from
defects in materials and workmanship, subject to the requirements, disclaimers and limitations of this warranty. Disposable parts, normal
maintenance and standard wear and tear parts such as batteries, o-rings and seals are not warrantied. The solenoid and electronic
components on the marker are warrantied for six months. This warranty does not cover scratches, nicks, improper disassembly, improper
re-assembly, misuse, neglect or improper storage. Modification to the product will void the warranty. The only authorized lubricant for the
marker is Slick Lube™. Use of any other lubricant will void your warranty. This warranty is limited to repair or replacement of defective
parts with the customer to pay shipping costs. Warranty card and proof of purchase must be submitted to Dye Precision for warranty to
be in effect. This warranty is not transferable. This warranty does not cover performance. Paintball markers are non-refundable.
TECHNICAL SUPPORT
Our Technical Support Department is open Monday through Friday, from 9am to 5pm, PST, and can be reached at 858-536-5183.
Additional support is available through our web site, www.protopaintball.com.
DISCLAIMER
The specifications & photographs in this material are for information and general guidance purposes only.
Our products are continually updated and changes may be made to specification, design or appearance from time to time. These are
subject to change without notice. Contents of box may therefore vary from owner’s manual. For details of changes in design, specification
or appearance consult your local distributor or dealer.
The FUSE™ bolt and Slick Lube™ are registered trademarks. Design rights, copyrights and all other rights reserved. All patterns, drawings,
photographs, instructions or manuals remain the intellectual property of the manufacturer.
Covered by one or more of the following U.S. Patents: 5,613,483; 5,881,707; 5,967,133; 6,035,843 and 6,474,326.
All rights will be strictly enforced.
DYE Precision, Inc.
10637 Scripps Summit Ct.
San Diego, CA. 92131
MATRIX TROUBLE SHOOTING
AIR LEAK BETWEEN THE FRAME AND BODY
- First remove the frame and try to pinpoint the source of the leak:
- If it comes from the small hole under the LPR, you need to remove your LPR. The cause of the leak is either
one of the #015 o-rings on the outside of the LPR or the #006 o-ring found inside the LPR (see page 10).
- If it comes from somewhere around the solenoid, there are three likely causes:
1. #015 on the bolt sail
2. #020 on the cylinder (the one on the middle of the cylinder)
3. Seat under the solenoid
AIR LEAK FROM THE LPR CAP
- Remove the LPR and change the forward-most #015 o-ring on the LPR body. If that does not help,
change the seal retainer inside the LPR body. Refer to page 10 of the manual for disassembly instructions.
INCONSISTENT VELOCITY OVER THE CHRONO
- In-line regulator not giving consistent pressure: refer to the Hyper2 section below, or if using an
after-market regulator, refer to its manufacturer.
- Low battery: change the battery.
- Bad seals in the bolt: take out the bolt, clean it, lube it with Dye Slick Lube™. Replace any o-rings that
seem damaged, swollen or in otherwise bad shape. Most likely the o-ring at fault is the #017 front wall
o-ring. Also check that the #014 o-ring on the bolt tip is in place.
- LPR pressure set incorrectly or LPR pressure fluctuating: if pressure is too low, the bolt will not cycle
correctly. Try turning the LPR pressure a bit higher. If the pressure seems inconsistent, you can
have an authorized Matrix center check the LPR pressure.
List of tech centers can be found at www.protopaintball.com.
- Dwell set too low: if you set the dwell too low, the dump chamber will not empty completely and will
cause erratic velocities. Refer to board settings page for information on setting the dwell.
TRIGGER BOUNCE
- If you are having excessive trigger bounce when firing the gun, make sure you have an uncut spring behind
the trigger. Adjust the trigger so that the firing point of the trigger pull is located about halfway through
the travel of the pull. Raise the trigger sensitivity value.
AIR LEAK BETWEEN THE BODY AND REAR CAP
- Replace the #020 o-ring on the bolt rear cap.
MARKER WILL NOT FIRE
- A low battery may cause malfunctions to the marker. In this case, the battery should be changed as soon as possible.
- If the LED light is red, the marker will not fire because there is no ball in the breech. Hold the trigger for 1 second and the
marker should fire. If it does not fire after holding the trigger, or if the LED light is green and it will not fire:
- Make sure dwell setting is at stock value.
- Make sure the trigger is adjusted properly and is actuating the microswitch.
- Make sure there are no broken solenoid wires.
- Sticking bolt: pull out bolt and re-grease o-rings.
MARKER SHOOTING SLOW WHEN EYE IS ON AND BLINKING GREEN
- The eyes are not working correctly. Clean the eyes. You'll know that they are clean if the LED turns red when there is
nothing inside the breech of the MATRIX.
- Make sure the eye wires are not broken or pinched.
- The battery may be low. In this case, the battery should be changed as soon as possible.
MARKER ISN'T WORKING THOUGH EYES ARE CLEAN AND ALL WIRES ARE CONNECTED;
MARKER DOES WORK IF EYES ARE TURNED OFF
- Change the battery. The voltage in the battery is too low for the eye to function correctly.
AIR LEAK THROUGH THE BARREL
- There are three possible o-rings that cause this leak:
- If the leak comes through the inside of the bolt, replace the #013 on the bolt top hat. If the cause is this #013 o-ring, the
input pressure to the gun is likely too high.
- If it’s leaking from the outside of the bolt shaft, the bad o-ring is either the #017 on the inside of the bolt cylinder or the
#020 on the outside of the bolt can.
AIR LEAK FROM THE BACK HOLE OF THE BOLT
- Take out the bolt, unscrew the back part of the bolt and change the #009 o-ring on the back of the bolt shaft.
HYPER2 TROUBLE SHOOTING
NO OR POOR AIR FLOW
- Check for blocked air passage in hose line or regulator. Adjustment screw may be screwed in too far.
- Seat may have excessively deep piston groove cut into it. Replace if needed.
ERRATIC VELOCITY OR SHOOT DOWN
- Piston or spring stack may be binding due to excessive dirt or lack of lubricant.
- Seat may be dirty or damaged. Clean and grease reg. Inspect and replace damaged parts as needed.
OUTPUT PRESSURE CREEPS UP
- Dirty seat or damaged piston face.
- Clean and inspect; if either is damaged, replace.
AIR LEAK FROM SIDE VENT HOLE
- Piston o-rings may be damaged. Inspect o-rings.
- Replace if any visible nicks or cuts are found.
AIR LEAK FROM BOTTOM OF ADJUSTMENT SCREW
- This is a safety bleed-off to help prevent over-pressurizing. De-gas the Hyper2; be sure all air is vented out
of the reg. Supply air back to the regulator. The leak should stop. If the leak persists, replace the reg seat.
Make sure there are no nicks or scratches on the raised ring at the bottom of the seat-retaining cavity.
INCLUDED WITH YOUR MATRIX
- MATRIX Marker
- Allen tool set including 5/64”, 3/32”, 1/8”, 5/32”, 3/16”, and 1/4”
- 1 oz. Dye Slick Lube™
- Parts Kit
- Barrel Sock
- Owner’s Manual
ADDITIONAL RECOMMENDED TOOLS
- 1/16” Allen wrench
- 3/8’ Allen wrench
- 5/16” Allen wrench
- Canned Air