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VTrak external disk array subsystem
User Manual
262 pgs3.78 Mb0
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Promise Technology m210p, VTrak external disk array subsystem, m310p User Manual

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VT
RAK
M310p, M210p
P
RODUCT
M
Version 1.0
ANUAL
Copyright
© 2006 Promise Technology, Inc. All Rights Reserved. Copyright by Promise Technology, Inc. (Promise Technology). No part of this
manual may be reproduced or transmitted in any form without the expressed, written permission of Promise Technology.
Trademarks
Promise, and the Promise logo are registered in U.S. Patent and Trademark Office. All other product names mentioned herein may be trademarks or registered trademarks of their respective companies.
Important data protection information
You should back up all data before installing any drive controller or storage peripheral. Promise Technology is not responsible for any loss of data resulting from the use, disuse or misuse of this or any other Promise Technology product.
Notice
Although Promise Technology has attempted to ensure the accuracy of the content of this manual, it is possible that this document may contain technical inaccuracies, typographical, or other errors. Promise Technology assumes no liability for any e rror in this publication, and fo r d am age s, w heth er dire ct, indirect, incidental, cons eq uen tia l or otherwise, that may resul t from such error, including, but not limited to loss of data or profits.
Promise Technology provides this pub lication “as is” wit hout warranty of any k ind, either express or implied, including, but not limited to implied warranties of merchantability or fitness for a particular purpose.
The published information in the manual is subject to change without notice. Promise Technology reserves the right to make changes in the product design, layout, and driver revisions without notification to its users.
This version of the User Manual supersedes all previous versions.
Recommendations
In the manual, the appearance of products made by other companies, including, but not limited to software, servers and disk drives, is for the purpose of illustration and explanation only. Promise Technology does not recommend, endorse, prefer or support any product made by another manufacturer.
ii

Contents

Chapter 1: Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
About This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Architectural Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
FCC Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Chapter 2: Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Unpack the VTrak . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Mount VTrak in a Rack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Install Disk Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Drive Numbering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Connect Network and Data Cables . . . . . . . . . . . . . . . . . . . . . . . . .13
Set Up Serial Cable Connections . . . . . . . . . . . . . . . . . . . . . . . . . .14
Connect the Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Chapter 3: Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
VTrak Setup with CLI or CLU . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
CLI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
CLU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
VTrak Setup with WebPAM PROe . . . . . . . . . . . . . . . . . . . . . . . . .22
Log-in to WebPAM PROe . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
Language Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Create a Disk Array . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
Additional Logical Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
Log-out of WebPAM PROe . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
Internet Connection using WebPAM PROe . . . . . . . . . . . . . . .35
Chapter 4: Management with WebPAM PROe . . . . . . . . . . . . . . . . . .37
VTrak Status Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
Drive Status Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
Audible Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
Log-in/Log-out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40
Log-in to WebPAM PROe . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40
Log-out of WebPAM PROe . . . . . . . . . . . . . . . . . . . . . . . . . . . .42
Graphic User Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
Header . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44
Tree View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
Management Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
iii
Chapter 4: Management with WebPAM PROe, continued
Event Frame . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
Subsystems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
Subsystem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48
Administrative Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
User Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
Network Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
SCSI Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62
Storage Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63
Software Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64
Export . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73
Import . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73
Firmware Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74
Restore Factory Defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75
Clear Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75
Shutdown and Restart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76
Controllers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77
Controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78
Enclosures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81
Identify Enclosure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81
Enclosure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82
Physical Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86
Physical Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87
Disk Arrays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91
Disk Array . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96
Logical Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .104
Logical Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .106
Spare Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .112
Create Spare Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .113
Delete Spare Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .113
Spare Check – All Spare Drives . . . . . . . . . . . . . . . . . . . . . . .114
Spare Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .114
Logical Drive Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .117
Chapter 5: Management with the CLU . . . . . . . . . . . . . . . . . . . . . . .119
VTrak Status Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .119
Drive Status Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .121
Audible Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .121
CLU Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .122
Serial Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .122
Telnet Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .122
iv
Chapter 5: Management with the CLU, continued
Exit the CLU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .124
CLU Function Map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .125
Quick Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .132
Subsystem Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .132
Alias . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .132
Media Patrol . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .132
Lock Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .132
System Date and Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .133
Controller Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . .133
Controller Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .134
Enclosure Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . .135
Enclosure Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .135
Enclosure Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .136
Batteries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .137
Locate Enclosure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .138
Physical Drive Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . .138
Global Physical Drive Settings . . . . . . . . . . . . . . . . . . . . . . . .138
Individual Physical Drive Settings . . . . . . . . . . . . . . . . . . . . . .139
Force Physical Drive Offline/Online . . . . . . . . . . . . . . . . . . . .140
Locate Physical Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .140
Disk Array Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .141
Create a Disk Array . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .141
Delete a Disk Array . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .143
Disk Array Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .144
Disk Array Settings and Functions . . . . . . . . . . . . . . . . . . . . .144
Locate Disk Array . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .146
Create a Logical Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .146
Delete a Logical Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .147
Logical Drive Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .148
Logical Drive Information . . . . . . . . . . . . . . . . . . . . . . . . . . . .148
Logical Drive Settings and Functions . . . . . . . . . . . . . . . . . . .148
Locate Logical Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .150
Network Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .150
Management Port Settings . . . . . . . . . . . . . . . . . . . . . . . . . . .150
SCSI Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .151
Channel Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .151
Channel Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .151
Target Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .152
Background Activity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .152
Background Activity Settings . . . . . . . . . . . . . . . . . . . . . . . . .153
Contents
v
Chapter 5: Management with the CLU, continued
Background Activities List . . . . . . . . . . . . . . . . . . . . . . . . . . . .153
Event Viewer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .154
Runtime Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .154
NVRAM Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .154
Additional Info and Management . . . . . . . . . . . . . . . . . . . . . . . . . .155
Spare Drive Management . . . . . . . . . . . . . . . . . . . . . . . . . . . .155
LUN Mapping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .156
User Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .157
Software Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .159
Flash through TFTP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .164
Clear Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .164
Restore Factory Defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . .164
Shutdown and Restart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .165
Buzzer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .166
Chapter 6: Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .167
Firmware Update – WebPAM PROe . . . . . . . . . . . . . . . . . . . . . . .168
Firmware Update – CLU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .170
Replace Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .171
Replace Cooling Unit Blower . . . . . . . . . . . . . . . . . . . . . . . . . . . . .172
Replace Cache Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .175
Replace RAID Controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .178
Chapter 7: Technology Background . . . . . . . . . . . . . . . . . . . . . . . .179
Introduction to RAID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .179
Choosing a RAID Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .188
Stripe Size . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .191
Sector Size . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .191
Cache Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .192
Read Cache Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .192
Write Cache Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .193
Cache Line Size . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .193
Capacity Coercion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .193
Initialization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .194
Hot Spare Drive(s) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .194
Partition and Format the Logical Drive . . . . . . . . . . . . . . . . . . . . .195
RAID Level Migration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .195
Ranges of Disk Array Expansion . . . . . . . . . . . . . . . . . . . . . .197
Media Patrol . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .198
vi
Contents
Chapter 7: Technology Background, continued
Predictive Data Migration (PDM) . . . . . . . . . . . . . . . . . . . . . . . . . .199
PDM Triggers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .199
Transition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .200
Example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .200
Chapter 8: Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .203
VTrak is Beeping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .203
LEDs Display Amber or Red . . . . . . . . . . . . . . . . . . . . . . . . . . . . .204
Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .204
Drive Status Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .205
Back of Enclosure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .206
CLU Reports a Problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .208
WebPAM PROe Reports a Problem . . . . . . . . . . . . . . . . . . . . . . .210
Event Notification Response . . . . . . . . . . . . . . . . . . . . . . . . . . . . .212
Critical & Offline Disk Arrays . . . . . . . . . . . . . . . . . . . . . . . . . . . . .228
When a Disk Drive Fails . . . . . . . . . . . . . . . . . . . . . . . . . . . . .228
With a Hot Spare Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .228
Without a Hot Spare Drive . . . . . . . . . . . . . . . . . . . . . . . . . . .229
Rebuild Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .229
Enclosure Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .231
Connection Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .234
SCSI Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .234
Serial Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .235
Network Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .235
Unsaved Data in the Controller Cache . . . . . . . . . . . . . . . . . . . . .236
Chapter 9: Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .237
Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . .237
Contact Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .239
Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .242
Returning Product For Repair . . . . . . . . . . . . . . . . . . . . . . . . . . . .243
Appendix A: Useful Information . . . . . . . . . . . . . . . . . . . . . . . . . . . .245
Serial Connector Pinout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .245
SNMP MIB Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .246
Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .247
vii
viii

Chapter 1: Introduction

• About This Manual (below)
• Overview (page2)
• Architectural Description (page 3)
• Specifications (page5)
Thank you for purch asing Promis e Technology’s VT rak M3 10p or M21 0p externa l disk array subsystem.

About This Manual

This Product Manual describes how to setup, use, and maintain the VTrak M310p and M210p external disk array subsystem. It also describes how to use the built-in command-line interface (CLI), command-line utility (CLU), and embedded Web-based Promise Array Management—Professional (WebPAM PROe) software.
This manual includes a full table of contents, index, chapter task lists, and numerous cross-references to help you find the specific information you are looking for.
Also included are four levels of notices:
Note
A Note provides helpful information such as hints or alternative ways of doing a task.
Important
An Important calls attention to an essential step or point required to complete a task. Important items include things often missed.
Caution
A Caution informs you of possible equipment damage or loss of data and how to avoid them.
Warning
A Warning notifies you of probable equipment damage or loss of data, or the possibility of physical injury, and how to avoid them.
1

Overview

VTrak provides data storage solutions for applications where high performance and data protection are required. The failure of any single drive wil l not affect dat a integrity or accessibility of the data in a RAID protected logical drive.
Drive Carrier LEDs
Drive Carriers Power and Status LEDs
Figure 1. VTrak M310p front view (M210p is similar)
A defective drive may be replaced without interruption of data availability to the host computer. If so configured, a hot spare drive will automatically replace a failed drive, securing the fault-tolerant integrity of the logical drive. The self­contained hard ware -based RAID lo gical drive provid es ma ximu m p erforma nce i n a compact external chassis.
Power Supply 1 Power Supply 2Cooling Unit 1
Cooling Unit 2
with Battery
O
I
CONSOLE
Mgmt
RAID Controller
Figure 2. VTrak M310p/M210p Rear View
2
O
I
Chapter 1: Introduction

Architectural Description

The VTrak M310p and M210p are Direct Attached Storage (DAS) subsystems. The subsystems support 1.5 Gb/s and 3.0 Gb/s SATA disk drives:
• VTrak M310p supports up to 12 disk drives in a 2U enclosure
• VTrak M210p supports up to 8 disk drives in a 2U enclosure All M310p and M210p enclosures include a mid-plane, RAID controller, power
and cooling units, and enclosure processor all in one cable-less chassis design. Multiple fans and power s upplie s provi de redund ancy to ensure co ntinue d usa ge during component f ailure . Th e RAID cont roller is ha rdware b ased and c ontrols all logical drive functions transparently to the host system. VTrak appears to the computer’s operating system as a standard SCSI drive or drives.

Features and Benefits

Feature Benefit
M310p and M210p: 2U 19-inch wide enclosure
Supports RAID leve ls 0, 1, 1E, 5, 6 , 10, and 50
Supports online logical drive (array) expansion
Supports online RAID migration Allows you to convert a logical drive from
Supports Serial ATA drives Allows you to use existing SATA disk drives. Supports logical drive migration
from other Promise RAID products
S.M.A.R.T. monitoring Warns of disk drive degradation and
Hardware-assisted XOR engine High-speed parity calculation for parity type
Supports SNMP (v2) CIM and WBEM standards
Installs easily in any standard rackmount.
Allows system to be tuned for maximum performance.
Lets you add disk drives to an existing logical drive without interrupting data accessibility.
one RAID level to another without interrupting data accessibility.
Allow you to seamlessly move your existing logical drives to VTrak without recreating them.
potential failure.
logical drives. API-ready for enterprise management
integration.
3
Feature Benefit
Tagged Command Queuing (TCQ) up to 128 commands
Supports SA TA II Native Command Queuing
Supports DDF compliant metadata on disk
Hot-swap feature for d r iv e ca rrier s, power supplies, fans, and battery
Maximum performance in Multi-Threaded Operating Systems.
High performance and efficiency through efficient command re-ordering.
Enabled disk array migration from one controller to another.
Allows a defective component to be replaced without interrupting data accessibility to the host system.
Tool-less field-replaceable units (FRUs)
All FRUs can be replaced without tools, saving time and effort for support personnel.
Hot-spare drives Maintains full fault tolerant integrity by
automatically rebuilding the data from a failed drive to an installed hot spare drive.
Supports multiple, designated and global spares.
Automatic background data reconstruction when a drive is
Logical drive is quickly back on-line with minimal user intervention.
replaced Redundant, hot-swappable cooling
units
Load sharing and full operation even with multiple failed fans.
N+1 Redundant, hot-swappable power supplies
Load sharing and full operation even with a failed power supply.
Redundant SCSI ports Load sharing and full operation even with a
failed SCSI port.
Cluster support Supports two-node server clusters for
performance and availability.
Complete cable-less design All components easily plug directly into
boards. No cables to complicate setup or maintenance.
Cache battery backup Up to 72-hour backup fo r contro ller ca ch e to
retain data in case of power failure.
4
Chapter 1: Introduction
Feature Benefit
Command-line and Graphic-user interfaces
Choice of control and monitoring methods for greater flexibility.

Specifications

Drive Capacity (M310p ): 12 SATA disk drives (3.5" x 1" form factor onl y). Drive Capacity (M210p): 8 SATA disk drives (3.5" x 1" form factor only). External I/O Ports: Dual 320-MB SCSI ports Sustained Throughput: Up to 640 MB/s (over two SCSI ports) Data Cache: 256MB predictive data cache with automatic write cache destaging
and 72-hour battery backup protection. Supported RAID Levels:
•RAID 0•RAID 1•RAID 1E•RAID 5
•RAID 6 •RAID 10 •RAID 50
Any combination of these RAID levels can exist at once on separate logical
drives. See page 179 for more information on RAID. RAID Flexibility: C o nfi gura bl e R AI D st ripe s iz e – 8 , 1 6, 32, 64, 128, 256, 51 2 KB,
and 1 MB sectors per disk. Rebuild priority tun ing: Adjust ment of min imum I/O res erved for ser ver use du ring
rebuild. Hot-spares: Multiple global and designated hot spares. Maximum LUNs: 32 in any combination of RAID levels and drive types. Supported Disk Interfaces: Serial ATA (SATA) Supported Operating Systems:
• Windows 2000
• Windows XP Professional
• Windows 2003
• RedHat Linux
Current: 8 A @ 100 VAC; 4 A @ 200 VAC (max. rating with two power cords)
• SuSE Linux
• Sun Solaris
•Mac OS X
5
Power Supply: Dual power supplies. M310p, 360W. M201p, 260W. 100–240 VAC auto-ranging, 50–60 Hz, dual hot-swap and redundant with PFC, N+1 design
Operating Temperature: 41° to 104°F (5° to 40°C) Non-operational Temperature: -40° to 140°F (-40° to 60°C) Relative Humidity: Maximum 90% Vibration: Random, 0.21 grms, 5 to 500Hz, 30Mins, X, Y, Z axis Management Tools: WebPAM PROe, Command Line Utility, Command Line
Interface Management Interfaces: Ethernet, RS232 (Serial) Management Protocols: SNMP, SSL, CIM/WBEM, Telnet Notification: Email, audible, and visible alarms
Dimensions: Height, 3.50 in (8.90 cm); Width, 17.56 in (44.60 cm); Depth, 22.09 in (56.10 cm)
Weight: M310p, 55.12 lbs (25.00 Kg) without drives; 66.1 lbs (30.0 Kg) with 12 drives installe d
Weight: M210p, 50.71 lbs (23.00 Kg) without drives; 61.7 lbs (28.0 Kg) with 8 drives installe d
Safety Certifications: CE, FCC Class B, BSMI, VCCi, cUL, TUV, MIC Limited Warranty: 3 Years (See page 242 for details)

FCC Statement

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
6

Chapter 2: Installation

• Unpack the VTrak storage subsystem (below)
• Mount VTrak in a Rack (page 8)
• Install Disk Drives (page 10)
• Connect Network and Data Cables (page 13)
• Set Up Serial Cable Connec tions (page 14)
• Connect the Power (page 15)

Unpack the VTrak

The VTrak box contains the following items:
•VTrak Unit
•Quick Start Guide
• Null Modem Cable
• 1.0m External VHDCI SCSI cable (2 for M310p; 1 for M210p)
The electronic components within the VTrak disk array are sensitive to damage from Electro-Static Discharge (ESD). Observe appropriate precautions at all times when handling the VTrak or its subassemblies.
Use the following categories of network cables with VTrak:
• Cat 6, preferred
• Cat 5E, minimum
• Screws for disk drives (52 for M310p; 36 for M210p; including 4 spares)
• 1.5m (4.9 ft) Power cords (2 for US and 2 for Europe)
• Mounting rail sets (1 pair)
• CD with SNMP files, Product Manual and Quick Start Guid e
Warning
Important
7

Mount VTrak in a Rack

Ver tic al R ack Po st
Handles mount outside the rack post
Figure 1. Rackmounted VTrak M310p (M210p is similar)
The VTrak M310 p or M210p inst alls to the rack using the suppl ied mounti ng rails. You can also use your existing rails.
Rack front post
Rail adjustment screw
Front flange
Rail
VTrak M310p
Mounting rails (included) mount inside the rack post
Rack back post
Rail adjustment screw
Rear flange
Rail attaching screw (not included)
Inside of post
Figure 2. Mounting rail installation
Plate
Rail attaching screw (not included)
Inside of post
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Chapter 2: Installation
Cautions
• At least two persons are required to safely lift, place, and attach the VTrak enclosure into a rack system.
• Do not lift or move the VTrak enclosure by the handles, power supplies or the controller units. Hold the enclosure itself.
• Do not install the VTrak enclosure into a rack without rails to support the enclosure.
To install the VTrak enclosure into a rack with the supplied mounting rails (see Figure 2):
1. Check the fit of the mounting rails in your rack system.
2. Slide the plates out of the mounting rails.
3. Attach one plate to each side of the VTrak enclosure. Line-up the two stud s a nd si x hole s in t he pla te wi th the c orresp onding ho les
in the enclosure. Attach each plate with six screws (included).
4. Slide one of the rails over the plate on one side of the enclosure. The rail is designed to slide freely over the plate.
5. Attach a four-hole flange to the rail, with the flange toward the front (disk drive end) of the enclosure.
Install four rail adjustment screws (included) through the flange into the rail.
6. Attach a two-hole flange to the rail, with the flange toward the back (connector end) of the enclosure.
Install four rail adjustment screws (included) through the flange into the rail.
7. Repeat steps 4 through 6 to attach the other rail and flanges to the enclosure.
8. Place the enclosure with mounting rails into your rack system.
9. Attach the four-hole flanges to the inside of the rack’s front post, using the attaching screws from your rack system.
10. Attach the two-hole flanges to the inside of the rack’s rear post, using the attaching screws from your rack system.
11. Square the rails in the rack.
12. Tighten the adjustment screws and the attaching screws.
9

Install Disk Drives

You can populate the VTrak with 1.5 GB and 3.0 GB SATA drives.
• VTrak M310p supports up to 12 disk drives
• VTrak M210p supports up to 8 disk drives
All VTrak M310p or M210p models provide the RAID configurations listed below. See Chapter 7, page 179 for a complete explanation of RAID on VTrak.
RAID Configuration
RAID 0 1 12 RAID 1 2 2* RAID 1E 3 12 RAID 5 3 12 RAID 6 4 12 RAID 10 4 12 RAID 50 6 12
* RAID 1 logical drives work in matched pairs. VTrak M310p supports up to six (6) RAID 1 logical drives. M210p supports up to four (4) RAID 1 logical drives.
If you use different size disk drives in the same logical drive, the total size of the logical drive will equal the size of the smallest disk drive times the number of drives.
Be sure to install th e c ou nte r-si nk sc rews su pp lied with the VTra k. Use of other types of screws can damage the adjacent drives.
Number of disk drives
Minimum Maximum
Caution
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Chapter 2: Installation
SATA Drive Mounting Holes
WARNING:
Counter-sink screws only.
SATA Drive Mounting Holes
Figure 3. VTrak M310p/M210p drive carrier mounting holes
Serial ATA Disk Drive
Figure 4. SATA Disk Drives mount at the front of the carrier
1. Carefully lay the drive into the drive carrier at the front, so that the screw holes on the bottom line up.
2. Insert the screws thro ugh the holes in the drive carri er and i nto the b ottom o f the disk drive (see Figure 3).
• Install only the screws supplied with the VTrak.
• Install four screws per drive.
• Snug each screw. Be careful not to over tighten.
3. Reinstall the drive carrier into the VTrak chassis.
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4. Repeat these steps until all of your disk drives are installed.
Caution
If you plan to operate your VTrak with fewer than a full load of disk drives, install all of the drive carriers into the enclosure, to ensure proper airflow for cooling.
Important
Be sure each drive is securely fastened to its carrier. Proper installation ensures adequate grounding and minimizes vibration. Do not install drives with fewer than four screws.
Note
Unlike other VTrak models, the M310p and M210p do not support Parallel ATA disk drives. There is no PATA-to-SATA adapter available for these models.

Drive Numbering

Each disk drive in VTrak is identified by a number used for creating and managing logical drives. VTrak numbers disk drives from left to right. Numbers are stamped above each drive bay for easy indentification.
1 2 3 4
7 865
9
Figure 7. VTrak M310p disk drives are numbered as shown. The M210p is similar, with 8 disk drives
10 11 12
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Connect Network and Data Cables

Management Port
Chapter 2: Installation
Network Switch
O
I
In In
CONSOLE
Mgmt
OutOut
O
I
VTrak
In connector
SCSI Channel
NIC
(1 of 2)
SCSI HBA Card
PC/Server
Figure 8. VTrak M310p/M210p DAS connections
This arrangement requires:
• A network switch
• A network interface card (NIC) in the PC
• A SCSI HBA card in the PC
• A SCSI cable that fits your HBA card and has a VHDCI connector to fit the VTrak SCSI channel
VTrak’s SCSI connectors are bi-directional. However, the internal termination feature works only on the “Out” connector. Internal termination is set to “Automatic” by default.
Connect the PC’s standard NIC and VTrak’s Management Port to your network switch to establish the management path.
Connect a SCSI cable to the PC’s SCSI HBA card and one of the VTrak’s SCSI channels. To use the internal termination feature, attach the SCSI cable to the “In” connector. An external terminator is not required for this arrangement.
If you plan to co nne ct multiple VTrak s on a SCSI chain, connect the oth er s id e of the same SCSI channel on the first VTrak to a SCSI channel on the second VTrak.
See “Chapter 4: Management with WebPAM PROe” on page 37 and “Chapter 5: Management with the CLU” on page 119 for more information.
13

Set Up Serial Cable Connections

The RS-232 Serial connection enables the Command Line Utility (CLU) on your PC to monitor and control VTrak.
DB-9 Serial Connector
CONSOLE
O
I
CONSOLE
Mgmt
Mgmt
O
I
Figure 9. Serial connector for VTrak M310p/M210p
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Chapter 2: Installation

Connect the Power

Plug the power cords and switch on both power supplies on. When the power is switched on, the LEDs on the front of the VTrak will light up.
Power
FRU Status
Logical Drive Status
RAID Controller Activity Reserved
Controller Heartbeat
Figure 10.VTrak M310p/M210p front panel LED display
When boot-up is finished and the VTrak is functioning normally:
• Controller Heartbeat LED blinks green seven times in three seconds, goes dark for six seconds, then repeats the blink pattern.
• Power, FRU and Logical Drive LEDs display green continuously.
• The RAID Controller LED flashes green if there is activity on the controller.
There are two LEDs on each Drive Carrier. They report the presence of power and a disk drive, and the current condition of the drive.
Disk Status
Power/Activity
Figure 11. VTrak M310p/M210p disk carrier LEDs
After a few moments the Power/Activity should display Green.
15
If there is no disk drive in the carrier, the Disk Status LED and the Power/Activity LED will remain dark.
When you first power-up the VTrak, the audible alarm beeps twice to show normal operation.
Go to “Chapter 3: Setup” on page 17.
16

Chapter 3: Setup

• VTrak Setup with CLI or CLU (below)
• VTrak Setup with WebPAM PROe (page 22)

VTrak Setup with CLI or CLU

After installation, the next step is to configure VTrak. To set date, time and IP addresses, you must use the Command Line Interface
(CLI) or the Command Line Utility (CLU). For disk array creation, you can use the CLI, CLU or WebPAM PROe. This Chapter only de als wit h b asi c functions needed to s etu p a ne w VTrak. For a
full discussion of VTrak functions, refer to WebPAM PROe on page 37 and the CLU on page 119.
VTrak has a Command Line Interface (CLI) to manage all of its functions, including customizati on. A subset of the CLI is the C ommand Line U tility (CLU), a user-level interface that manages your VTrak via your PC’s terminal emulation program, such as Microsoft HyperTerminal.
1. Change your terminal emulation program to match the following settings:
• Bits per second: 115200
• Data bits: 8
• Parity: None
• Stop bits: 1
• Flow control: none
2. Start your PC’s terminal VT100 or ANSI emulation program.
3. Press Enter once to launch the CLI.
4. At the Login prompt, type administrator and press Enter.
5. At the Password prompt, type password and press Enter. At this point, you are in the CLI. You can continue using the CLI to make
network settings or you can switch to the CLU.
• CLI (page 18)
• CLU (page 19)
17
CLI
1. Type the following string to set the Date and Time, then press Enter
administrator@cli> date -a mod -d 2006/06/15 -t 16:45:00
Type the date in yyyy/mm/dd format and the time in hh/mm/ss format with a 24-hour clock. In the above example, the date was June 15, 2006. The time was 4:45 pm. Your values will be different.
2. Type the following string to set the Management Port IP address and other settings, then press Enter.
administrator@cli> net -a mod -t mgmt -s "primaryip=192.168.10.87,
primaryipmask=255.255.255.0, gateway=192.168.10.3"
In the above example, the IP addresses and subnet mask are included as examples only. Your values will be different. The default IP address is
10.0.0.1. If you prefer to let your DHCP server assign the IP address, type the
following string, then press Enter.
administrator@cli> net -a mod -t mgmt -s "dhcp=enable"
3. To verify the settings, type net and press Enter.
administrator@cli> net ===========================================
CId Port Type IP Mask Gateway Link =========================================== 1 1 Mgmt 192.168.10.87 255.255.255.0 192.168.10.3 Up
This completes the Management port setup. Go to “VTrak Setup with WebPAM PROe” on page 22.
To see the full set of CLI commands, at the admin@cli> prompt, type help and press Enter.
18
CLU
1. At the admin@cli prompt, type menu and press Enter. The CLU main menu appears.
2. With Quick Setup highlighted, press Enter. The first Quick Setup screen enables you to make Date and Time settings.
System Date and Time
Chapter 3: Setup
1. Press the arrow keys to highlight System Date.
2. Press the backspace key to erase the current date.
3. Type the new date.
4. Follow the same procedure to set the System Time.
19
5. Press Ctrl-A to save these settings and move to the Management Port configuration screen .
Management Port
By default, DHCP is enabled on VTrak (above). To set Management Port settings manually, or to view the current settings, you must disable DHCP.
To view the current Management Port settings:
1. Press the arrow keys to highlight DHCP.
2. Press the spacebar to toggle to Disabled.
The current Management Port IP are displayed (above).
3. Record the information on this screen.
4. Press the spacebar to toggle DHCP back to Enable.
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Chapter 3: Setup
5. Press Ctrl-A to save these settings and move to the RAID configuration screen.
To make Management Port settings manually:
1. Press the arrow keys to highlight DHCP.
2. Press the spacebar to toggle to Disabled.
3. Press the arrow keys to highlight IP Address.
4. Press the backspace key to erase the current IP Address.
5. Type the new IP Address.
6. Follow the same procedure to specify the Subnet Mask, Gateway IP Address and DNS Server IP Address.
If you do not have a DNS server, skip the DNS Server IP address.
7. Press Ctrl-A to save these settings.
Exit the CLU
1. Highlight Skip the Step and Finish and press Enter.
2. Highlight Return to CLI and press Enter.
This completes the Management port setup. Go to “VTrak Setup with WebPAM PROe” on page 22.
21

VTrak Setup with WebPAM PROe

Notes
• You can also use the CLU to create disk arrays and logical drives. See “Chapter 5: Management with the CLU” on page 119 for more information.
• The WebPAM PROe software is embedded on the VTrak M310p or M210p subsystem. No installation is required.
Set up with WebPAM PROe consists of:
• Log-in to WebPAM PROe (below)
• Language Selection (page 25)
• Create a Disk Array (page 26)
• Additional Logical Drives (page 35)
• Log-out of WebPAM PROe (page 35)
• Internet Connection using WebPAM PROe (page 35)

Log-in to WebPAM PROe

1. Launch your Browser.
2. In the Browser address field, type in the IP address of the VTrak Management port.
Use the IP address you obtained in Step 7. Note that the IP address shown below is only an examp le. The IP address you type into your browser will be different.
Regular Connection
• WebPAM PROe uses an HTTP connection. . . . . . . . . . . . . . ..http://
• Enter the VTrak’s Management Port IP address . . . . 192.168.10.87
Together, your entry looks like this:
http://192.168.10.87
Secure Connection
• WebPAM PROe uses a secure HTTP connection. . . . . . . . . .https://
• Enter the VTrak’s Management Port IP address . . . . 192.168.10.87
Together, your entry looks like this:
https://192.168.10.87
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Chapter 3: Setup
Note
Whether you select a reg ular or a se cu re conn ection , your lo gin t o WebPAM PROe and your user password are always secure.
.
3. When the opening screen appears, type administrator in the User Name field and type password in the Password field.
The User Name and Password are case sensitive.
4. Click the Login button.
After sign-in, the WebPAM PROe opening screen appears (next page). If there are any unconfigured physical drives in the enclosure, the Array Configuration menu will also appear (see page 26).
Important
As soon as possible, assign the Administrator's password. Make the change under User Management. Each user you create will have his/her own login ID and password.
23
Make a Bookmark (Net scape N avigator) or set a Favorite (Int ernet Explorer) of the Login Screen so you can access it easily next time.
Note
The first time you log in to WebPAM, there will be no Users except for “administrator”. There will be no disk arrays or logical drives.
24
Chapter 3: Setup
Logged-in User Subsystem (IP address)
Administration Tools User Management Network Management SCSI Management Storage Services Software Management Controller Group Enclosure Group Disk Array Group Spare Drive Group Logical Drive Summary
Use the Tree to navigate to the various functions of WebPAM PROe. Click on an item in the Tree to display it in the window.

Language Selection

WebP AM PROe dis plays in E nglish, Germ an, French, Itali an, Jap anese, Chi nese Traditional, Chinese Simple and Korean. To set the display language:
1. Click on Language in the WebPAM PROe Header. The language list appears in the Header.
2. Click on the language you prefer. The WebPAM PROe user interface will display in the selected language.
Note that online help is English only.
25

Create a Disk Array

Click on the Disk Arrays icon. The Array Configuration menu appears. Since this VTrak is newly activated, there are no disk arrays or logical drives yet.
There are three options : Automatic, Express and Advanced. Select one and click the Next button. Or select one from the dropdown menu on the Create tab.
Automatic
The Disk Array Autom atic Cre ation o ption e nable s you to crea te a ne w dis k array following a defau lt set o f p arameters . One logi cal drive will be mad e automa tically when you create the disk array.
The number of unconfigured physical drives available will determine the RAID level of the disk array and whether a spare drive is created.
When you choose the Automatic option, the following parameters display:
26
Chapter 3: Setup
• Disk Arrays – The number of physical drives in the disk array, their ID numbers, configurable capacity and the number of logical drives to be created
• Logical Drives – The ID number of the logical drive(s), their RAID level, capacity and stripe size
• Spare Drives – The physical drive ID number of the dedicated hot spare assigned to this disk array
If you accept these parameters, click the Submit button. The new disk array appears in the Disk Array List on the Information tab.
If you do NOT accept these parameters, use the Express (below) or Advanced (page 29) option to create your disk array.
Express
The Disk Array Express Creation option enables you to choose the parameters for a new disk array by specifying the c hara ct eris tic s y ou w an t. W ith th is m eth od, you can create mu ltiple log ical driv es at the s ame time you create your disk array. However, all of the logical drives will be the same size and RAID level.
If you prefer to specif y the pa rameters di rectly, use the Advanced option to crea te your disk array.
If you are uncertain about choosing parameters for your disk array, use the Automatic option.
27
Follow these steps to create a new disk array.
1. Check the boxes to select any one or a combination of:
• Redundancy – The array will remain available if a physical drive fails
• Capacity – The greatest possible amount of data capacity
• Performance – The highest possible read/write speed
• Spare Drive – A hot spare drive
2. In the Number of Logical Drives field, enter the number of logical drives you want to make from this disk array.
The maximum possible number of logical drives appears to the right of this field.
3. From the Application Type menu, select an application that best describes your intended use for this disk array:
•File Server
• Video Stream
• Transaction Data
28
Chapter 3: Setup
• Transaction Log
• Other
4. Click the Update button. Or check the Automatic Update box and updates will occur automatically. The following parameters display:
• Disk Arrays – The number of physical drives in the disk array, their ID
numbers, configurable capacity and the number of logical drives to be created
• Logical Drives – The ID number of the logical drive(s), their RAID level,
capacity and stripe size
• Spare Drives – The phys ical drive ID numb er of the dedi cated ho t spa re
assigned to this disk array
If you accept these parameters, proceed to the next step. If you do NOT accept these parameters, review and modify your selections
in the previous steps.
5. When you are done, click the Submit button. The new disk array appears in the Disk Array List on the Information tab.
Advanced
The Disk Array Advanced Creation option enables you to directly specify all parameters for a new disk array. If you select less than the total available capacity for the first logical drive, you can use the remaining space to create additional logical drives.
For an explanation of the choices you will m ak e w h ile us ing the Advanced option to create your disk array, see “Chapter 7: Technology Background” on page 179.
29
If you are uncertain about choosing parameters for your disk array, use the Express or Automatic option to create your disk array.
To create a new disk array:
1. Enter a name for the disk array in the field provided.
2. Check the box to enable the following features.
• Media Patrol – A routine maintenance procedure that checks the magnetic media on each disk drive. Media Patrol is concerned with the condition of the media itself, not the data recorded on the media.
• PDM – Predictive Data Migration (PDM) scans the bad sector remapping tabl e of t he d is k dr ive s a ss ig ned to a l ogi ca l dri ve . Wh en th e table fills to a specified percentage of its capacity, PDM triggers a migration of data from the suspect drive (the disk drive with the bad sectors) to a spare disk drive.
3. Highlight physi cal driv es you want in the di sk array fr om th e Ava ilable l ist and press the >> button to move them to the Selected list.
You can also double-click them to move them.
4. When you are done, click the Next button.
30
Chapter 3: Setup
On this screen you will specify your logical drives. Specify one logical drive at a time until the full capacity of the disk array is allocated.
5. Enter an Alias (name) for the first logical drive.
6. Choose a RAID level from the dropdown menu. The choice of RAID levels depends on the number of physical drives you
selected.
7. Specify a Capacity and the unit of measure (MB, GB, TB). This value will be the data capacity of the logical drive. If you specify less
than disk array's maxim um ca pac ity, the remainder is available for add itiona l logical drives.
8. Specify a Stripe size from the dropdown menu. 8, 16, 32, 64, 128, 2 56, 512 KB, a nd 1 MB are availabl e. 64 KB is the defaul t.
9. Specify a Sector size from the dropdown menu. 512 Bytes, 1, 2, and 4 KB are available. 512 Bytes is the default.
31
10. Choose a Read Cache policy:
• ReadCache
• ReadAhead
•No Cache
11. Choose a Write Cache policy:
• WriteThru
•WriteBack
12. Click the Update button.
When you click the Update button, Web PAM PROe sets up one logical d rive and adds it to the New Logical Drive lists at the bottom of the window.
To create another logical drive, repeat steps 5 through 12, above.
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Chapter 3: Setup
If you want to change a logical drive setting, click on the logical drive at the bottom of the window. The entry and the capacity usage are highlighted. Make your changes to the parameters and click the Update button.
33
13. When you have finished specifying logical drives, click the Next button.
The proposed disk array appears with the logical drive(s) you specified.
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Chapter 3: Setup
14. If you agree with the proposed disk array and logical drive(s), click the Submit button.
If you disagree, click the Back button and make changes as needed.

Additional Logical Drives

If you want to create additional logical drives and there is unused space on the current disk array, click on the Disk Array icon and click o n the Cr eat e LD t a b.
You will go to Disk Array Advanced Creation (see page 29). If the current disk array is fully allocated, use additional physical drives to create
a new disk array. Click on the Disk Arrays icon, then select Automatic, Express or Advanced from the Create tab dropdown menu (see page 26).

Log-out of WebPAM PROe

There are two ways to log out of WebPAM PROe:
• Close your browser window
• Click Logout on the WebPAM PROe banner (below)
Clicking Logout brings you back to th e Logi n Scre en. Af te r logg ing ou t, you m ust enter your user name and password in order to log in again.

Internet Connection using WebPAM PROe

The above instructions cover connections between VTrak and your company network. It is also possible to connect to a VTrak from the Internet.
Your MIS Administra tor c an tell you how to acce ss yo ur netw o rk from ou t s ide the firewall. Once you are logged onto the network, you can access the VTrak using its IP address.
While only a SCSI-capable PC can read and write data to the logical drives on the VTrak, other PCs can monitor the VTrak from virtually any location.
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Chapter 4: Management with W e bPAM PROe

• VTrak Status Indicators (below)
• Drive Status Indicators (page 39)
• Audible Alarm (page 39)
• Log-in/Log-out (page 40)
• Graphic User Interface (pag e 43)
• Subsystems (page 47)
• Administrative Tools (page 54)
This chapter desc ribes using embedded W ebPAM PROe to monitor and manag e your RAID system. This ch apter is divide d into sections f or major WebPAM PROe components as shown above.
• Controllers (page 77)
• Enclosures (page81)
• Physical Drives (page 86)
• Disk Arrays (page 91)
• Logical Drives (page 104)
• Spare Dri ves ( p ag e 112)

VTrak S tatus Indicators

Even though WebPAM PROe offers comprehensiv e monitoring o f VTrak , the LED indicators on the VTrak unit provide important status information.
When the power is switched on, the LEDs on the front of the VTrak will light up.
Power
FRU Status
Logical Drive Status
RAID Controller Activity Reserved
Controller Heartbeat
Figure 1. VTrak M310p/M210p front panel LED display
37
When boot-up is finished and the VTrak is functioning normally:
• Controller Heartbeat LED blinks green seven times in three seconds, goes dark for six seconds, then repeats the blink pattern.
• Power, FRU and Logical Drive LEDs display green continuously.
• The RAID Controller LED flashes green if there is activity on the controller.
See the table below.
State
LEDs
Dark
Steady
Green
Flashing
Green
Amber Red
Power System Off Normal
FRU* System Off Normal
Logical
Drive
Controller
Activity
Controller Heartbeat
System Off Normal
No Activity Activity
System Off Normal**
Fan, battery
or PSU
Problem
Logical
Drive Critical
Fan, battery
or PSU
Failed
Logical
Drive Offline
* Field Replacement Unit: includes fan, battery and power supply unit (PSU).
** Blinks green seven times in three seconds, goes dark for six seconds, then
repeats the blink pattern.
See page 167 for more information about field-replaceable components. See page 228 for a discussion of critical and offline logical drives.
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Chapter 4: Management with WebPAM PROe

Drive Status Ind i c a t o rs

There are two LEDs on each Drive Carrier. They report the presence of power and a disk drive, and the current condition of the drive.
Figure 2. VTrak M310p/M210p disk carrier LEDs
The VTrak spins up the disk drives sequentially in order to equalize power draw during start-up. After a few moments the Power/Activity and Disk Status LEDs should display green.
State
LEDs
Power/ Activity
Status
Dark
No Drive
No Power/
No Drive
Steady
Green
Drive
Present
Drive OK
Flashing
Green
Activity
Disk Status
Power/Activity
Amber Red
Drive
Rebuilding
Drive Error
See “Critical & Of fline Dis k Arrays” on p age228 for a discus sion of re building and failed disk drives.

Audible Alarm

VTrak’s alarm has five different patterns, as shown below.
1 2 3 4 5
1x
.25s.25s.25s
.25s.25s
.75s
.5s
.25s
.25s
.75s
.25s
.25s.25s
.25s
.5s
.25s
.75s
2.5s
6s
1s 1.25s
8
39
.25s.25s.25s
s
3s
2x
When you first power-up the VTrak, it beeps twice to show normal operation. The audible alarm sounds at other times to inform you that the VTrak needs
attention. But the alarm does not specify the condition. When the alarm sounds:
• Check the front and back of VTrak for red or amber LEDs, as described above.
• If email notification is enabled, check for new messages.
• Check for yellow !s red Xs in Tree View (see page 46).
• Check the event log (see page 49).
When a continuous tone sounds, there are multiple alarm patterns sounding at the same time.
See “Chapter 8: Troubleshooting” on page 203 for diagnostic help. To make alarm settings, see “Buzzer” on page 85.

Log-in/Log-out

Log-in to WebPAM PROe

1. Launch your Browser.
2. In the Browser address field, type in the IP address of the VTrak Management port. See “Chapter 3: Setup” on page 17.
Note that the IP address shown below is only an example. The IP address you type into your browser will be different.
Regular Connection
• WebPAM PROe uses an HTTP connection. . . . . . . . . . . . . . ..http://
• Enter the VTrak’s Management Port IP address . . . 192.168.10.148 Together, your entry looks like this:
http://192.168.10.148
Secure Connection
• WebPAM PROe uses a secure HTTP connection. . . . . . . . . .https://
• Enter the VTrak’s Management Port IP address . . . 192.168.10.148 Together, your entry looks like this:
https://192.168.10.148
Note
Whether you select a reg ular or a se cu re conn ection , your lo gin t o WebPAM PROe and your user password are always secure.
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Chapter 4: Management with WebPAM PROe
.When the opening screen appears, type administrator in the User Name field and type password in the Password field.
The User Name and Password are case sensitive.
3. Click the Login button.
41
After sign-in, the WebPAM PROe opening screen appears.
Figure 4. WebPAM PROe Opening Screen
The first time you log in to WebPAM PROe, there will be no Users except for “administrator”. There will be no disk arrays or logical drives.
If you setup your VTrak using WebPAM PROe (see “Chapter 3: Setup” on page 17) you will have one User, “administrator” and one disk array and logical drive.

Log-out of WebPAM PROe

There are two ways to log out of WebPAM PROe:
• Close your browser window
• Click Logout on the WebPAM PROe banner (below)
Clicking Logout brings you back to th e Logi n Scre en. Af te r logg ing ou t, you m ust enter your user name and password in order to log in again.
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Graphic User Interface

Chapter 4: Management with WebPAM PROe
• Header (page 44)
• Tree View (page 46) VTrak feature s a bro wse r-bas ed , gr ap hic use r inte rfac e. Your Internet browser is
the basic component to access VTrak from your PC.
• Management Window (p ag e 47)
• Event F rame (page 47)
There are four major parts to the graphic user interface:
43
Item Function
Header Enables you to make a language selection, show or hide
the event frame, show or hide network storage subsystems, display co nt ac t info rma t io n, log out, and display the Help directory.
Tree View Navigates around all components of the Subsystem,
including SCSI management, network and service management, RAID controller, enclosure, physical drives, disk arrays, logical drives, and spare drives.
Management Window
Event Frame Displays recent event s. Cl ick on V iew in th e Header to hide
Provides status and user selections, enables creation, maintenance, deletion, and monitoring of disk arrays and logical drives. Function Tabs control specific actions and processes.
or display this feature.

Header

Language Selection
The VTrak graphic user interface displays in English, German, French, Italian, Japanese, Chinese Traditional, Chinese Simple, and Korean.
To change languages:
1. Click on Language in the Header.
The list of available languages appears.
2. Click on the language you prefer.
The VTrak user interface will display in the selected language.
View
The VTrak g raphic user i nterfac e can c urrentl y displa y in Ev ent Fram e alon g with the Tree View and Management View.
The Event Frame displays the current Runtime Events for this subsystem. To view the Event Frame:
1. Click on View in the Header.
2. Click on the Show Event Frame popup option.
The VTrak user interface will display the Event Frame below the Management Window.
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Chapter 4: Management with WebPAM PROe
3. Click View again to hide the Event Frame.
Storage Network
The VTrak graphic user interface can currently display in Storage Network in the Tree View. The Storage Network consists of all the VTrak subsystem enclosures currently accessible on the network.
When you log into a VTrak, that VTrak subsystem is the on ly on e to di splay in the Subsystems list. To view the Storage Network:
1. Click on Storage Network in the Header.
2. Click on the Show Network Subsystems popup option.
The VTrak user interface will display the Network Subsystems at the top of the Tree.
3. Click Storage Network again to hide the Network Subsystems.
Contact Us
Click on Contact Us in the Header for a list of contact information for Promise Technology, including Technical Support.
Contact information is also included in this manual. See “Contact Technical Support” on page 239.
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Tree V iew

Below are the components of Tree View.
Logged-in User
Subsystem (IP address) Administration Tools
User Management Network Management SCSI Management Storage Services Software Management Controllers Controller Enclosures Enclosure Physical Drives
Physical Drives in this Enclosure
Disk Arrays Disk Array Logical Drive Logical Drives
in this Enclosure Spare D riv es
Spare D riv es in this Enclosure
Logical Drive Summary Logical Drives
in this Enclosure
The Administrative Tools section is different for the Super User than for other users. The remainder of the Tree is the same for all users.
The Management Window displays information according to the item you select in Tree View.
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Chapter 4: Management with WebPAM PROe

Management Window

The Management Win dow p rovide s the actua l user interfa ce with the VTrak. This window changes de pendin g on wh ich ite m you sele ct in Tree View and which tab you select in the Management Window itself.

Event Frame

To display the Event Frame, click on View in the Header, then click on Show Event Frame. Events are listed and sorted by:
• Number – A consecutive decimal number assigned to a specific event
• Device – Battery, controller, logical drive, physical drive, port, etc.
• Event ID – The hexadecimal number that identifies the specific type of event
• Severit y – Information, Warning, Minor, Major, Critical, and Fatal. The
severity level is user-specified. See “User Event Subscription” on page 56.
• Time – Time and date of the occurrence
• Description – A brief description of the event Click on the Subsystems icon and Events tab for event settings.

Subsystems

The Subsystems–Information tab lists all related subsystems. There are no user settings on this tab. To access the Subsystems–Information tab, click on the
Subsystems icon in Tree View. Each individual subsystem is identified in the Tree by its Management Port IP
address. To see all of the VTrak subsystems on your network:
1. Move your cursor over Storage Network in the Header.
A “Show Network Subsystems” message will appear.
2. Click on the “Show Network Subsystems” message to display the
subsystems. The list will show all subsystems on the network at the time the GUI was
launched.
3. To update the list, click the Discover button at the bottom of the list. To log into any of the displayed VTrak subsystems:
1. In Tree V i ew, click on the Subsystem icon of the sub sy ste m y ou wan t t o se e.
If your user name and password do not match the subsystem you are logging into, the log in screen will appear.
2. Log in to the new subsystem, as needed.
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Subsystem

VTrak subsystems are identified in the Tree by their Management Port IP address. Click on the Subsyste m icon in Tree View, then on the individual tabs
in Management View to access the functions.
Subsystem Information
The Subsystem–Information tab provides information about a specific subsystem.
To set an alias for this subsystem, click the Settings tab. To review the event log, click the Event tab. To review settings for Rebuild, Auto Rebuild, Synchronization, Initialization,
Redundancy Check, Migration, PDM, Transition, and Media Patrol, click the Background Activities tab.
To review the schedules for Media Patrol, Redundancy Check, Battery Recondition, and Spare Check, click the Scheduler tab.
Subsystem Settings
The Subsystem–Settings tab enables you to assign an alias (name) to a specific subsystem.
To set an alias for this subsystem:
1. Click on the Subsystem icon in Tree View.
2. Click on the Settings tab in Management View.
3. Enter a name into the Alias field.
Maximum of 48 characters. Use letters, numbers, space between words, and underscore. An alias is optional.
4. Click the Submit button. To set a Date and Time for this subsystem:
1. Click on the Subsystem icon in Tree View.
2. In Management View, click on the Settings tab dropdown menu and select
Date and Time Settings.
3. Under Subsystem Date, select the Month and Day from the dropdown
menus.
4. Type the current year into the Year field.
5. Under Subsystem Time, select the Hour, Minutes, and Seconds from the
dropdown menus.
6. Click the Submit button.
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Chapter 4: Management with WebPAM PROe
Subsystem Events
The Subsystem–Event tab provides information from the event (log) file of a specific subsystem.
Events are listed and sorted by:
• Number – A consecutive decimal number assigned to a specific event
• Device – Battery, controller, logical drive, physical drive, port, etc.
• Event ID – The hexadecimal number that identifies the specific type of event
• Severit y – Information, Warning, Minor, Major, Critical, and Fatal. The
severity level is user-specified. See “User Event Subscription” on page 56.
• Time – Time and date of the occurrence
• Description – A brief description of the event
View Events
To view the event log for this subsystem:
1. Click on the Subsystem ic on Tree View.
2. Click on the Event tab in Management View.
3. From the Event tab dropdown menu, select Runtime Events or Subsystem
Events in NVRAM. Runtime Events displa ys a l ist of a nd inform ation ab out the 1023 mos t recent
runtime events recorded since the system was started. Subsystem Events in NVRAM displays a list of and information about 63
most recent important events. NVRAM events are stored in non-volatile memory.
4. Click on the headings to sort the events.
Clear Events
To clear the event file for this subsystem:
1. Click on the Subsystem ic on Tree View.
2. Click on the Event tab in Management View.
3. Click on the Clear Event Log button.
4. In the Confirmation dialog box, type the word confirm then click the OK
button.
Save Events
To save the event file for this subsystem in a tab-delineated text file:
1. Click on the Subsystem icon in Tree View.
2. Click on the Event tab in Management View.
3. Click on the Save Event Log button.
49
4. In the File Download Security Warning box, click the Save button.
5. In the Save As dialog box, navigate to the directory where you want to save
the event file.
6. Enter a name for the event file (“eventlog” is the default file name).
7. Click the Save button.
Background Activities
The Subsystem–Background Activities tab provides information about functions that runs in the background on your subsystem:
• Disk Array Rebuilding. See “Disk Array Rebuild” on page 101
• Disk Array Synchronization. See “Logical Drive Synchronization” on
page 109
• Logical Drive Initialization. See “Logical Drive Initialization” on page108
• Disk Array Migration. See “Disk Array Migration” on page 100
• Disk Array Transition. See “Transition” on page103
• Logical Drive Redundancy Check. See “Logical Drive Redundancy Check”
on page 109
• Predictive Data Migration (PDM). See “Logical Drive PDM” on page 110
• Error and Reassigned Block Thresholds (to trigger PDM. See Change
Background Settings, below)
• Media Patrol. See “Physical Drive Media Patrol” on page 91
Start Background Function
To start a background function:
1. Click on the Subsystem icon in Tree View.
2. Click the Background Activities tab in Management View.
3. From the dropdown menu on the Background Activities tab, choose the
function you want to start.
Change Background Settings
To change the current settings:
1. Click on the Subsystem icon in Tree View.
2. Click the Background Activities tab in Management View.
3. From the dropdown menu o n the Background Activities tab , choose Settings.
4. Click on the dropdown menu for the function you want to set and select a
rate: Low, Me diu m or High.
• Low allocates fewer system resources to the function and more to data read/write operations.
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Chapter 4: Management with WebPAM PROe
• Medium allocates a balance of system resources to the function and data read/write operations.
• High allocates more sys tem res ources to the func tio n and f ewer to da t a read/write operations.
5. Set the Reassigned Block threshold. When an error occurs in a physical drive, the directions to the block
containing error are reassigned. When the number of reassigned blocks exceeds the threshold, PDM is triggered.
6. Set the Error Block threshold. When an error occurs in the data or the physical media in a disk drive, the
block is marked and added to the block error count. When the number of error blocks exceeds the threshold, PDM is triggered.
7. Check the boxes to enable Media Patrol. For more information, see “Media Patrol” on page 198.
8. Check the boxes to enable Auto Rebuild. Auto Rebuild enables rebuilding of a disk array when a suitable hot spare
drive is available. For more information, see “Hot Spare Drive(s)” on page 194.
9. When you are done, click the Submit button.
Scheduler
The Subsystem–Scheduler tab enables you to view and assign scheduled background activities on a specific subsystem.
Scheduled activities inc lu de:
• Media Patrol. See “Physical Drive Media Patrol” on page 91
• Redundancy Check. See “Logical Drive Redundancy Check” on page 109
• Battery Reconditioning. See “Battery Reco ndition” on page 84
• Spare Drive Check. See “Spare Check – All Spare Drives” on page 114
View Scheduled Activities
To view scheduled activities for this subsystem:
1. Click on the Subsystem ic on Tree View.
2. Click on the Scheduler tab in Management View.
Schedule an Activity
To set a scheduled activity for this subsystem:
1. Click on the Subsystem ic on Tree View.
2. Click on the Scheduler tab in Management View.
51
3. Click on the Scheduler tab dropdown menu and select an item (see the list above).
4. In the Scheduler dialog box, check the Enable This Schedule box.
5. Select a start time (24-hour clock).
6. Select a R ecurrence Pattern.
• Daily – Enter the number of days between events.
• Weekly – Enter the number of weeks between events and select which
days of the week.
• Monthly – Select a calendar day of the month (1 – 31). If you select a higher number than there are days in the current month, the
actual start date will occur at the beginning of the following month. Or, select a day of the week and select the first, second, third, fourth, or last
occurrence of that day in the month. Then, select the months in which you want the activity to occur.
7. Select a Range of Occurrence.
• Start-from date. The default is today's date.
• End-on date. Select No End Date (perpetual). Or, select a number of occurrences for this activity. Or, select a specific end date. The default is today's date.
8. For Redundancy Check only, select either or both of the Au to Fix a nd Pause on Error options.
9. For Redundant Logical Drives (all except RAID 0), check the boxes of the logical drives to which this activity will apply.
Note
You can schedule only ONE Redundancy Check for each logical drive.
10. Click the Submit butt on.
Delete an Activity
To delete a scheduled activity for this subsystem:
1. Click on the Subsystem ic on Tree View.
2. Click on the Scheduler tab in Management View.
3. Click on the Scheduler tab dropdown menu and select Delete Schedules.
4. Check the box to the left of the schedule you want to delete.
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Chapter 4: Management with WebPAM PROe
5. Click the Submit button.
Lock
The Subsystem–Lock tab displays lock status and enables you to lock or unlock a subsystem controller. The lock prevents other sessions (including by the same user) from making a configuration change to the controller until the lock expires or a forced unlock is don e. Wh en the user who locked the c ontro ll er lo gs out, th e lock is automatically released.
You can set th e l oc k to las t f r om one minute to one d ay. Yo u c an al so release the lock before the scheduled time.
View Lock Status
To view the lock status for this subsystem:
1. Click on the Subsystem ic on Tree View.
2. Click on the Lock tab in Management View. The following information is displayed:
• Lock Status – The User who set (owns) the current lock.
• Expiration Time – Amount of time left until the lock automatically
releases.
• Expire At Time – The date and time when the lock will automatically
release.
Set Lock
To set the lock for this subsystem:
1. Click on the Subsystem ic on Tree View.
2. Click on the Lock tab in Management View.
3. Click on the Lock option.
4. Enter a time interval between 1 and 1440 minutes (one day) that you want the lock to stay active.
5. Click the Submit button.
Renew Lock
To renew an existing lock for this subsystem:
1. Click on the Subsystem ic on Tree View.
2. Click on the Lock tab in Management View.
3. Click on the Renew option.
4. Enter a time interval between 1 and 1440 minutes (one day) that you want the lock to stay active.
The renew time replaces the previous Expiration Time.
53
5. Click the Submit button.
Release Lock
To release the lock for this subsystem:
1. Click on the Subsystem ic on Tree View.
2. Click on the Lock tab in Management View. If you are the User who set the lock, click on the Unlock option. If another User set the lock and you are a Super User, click on the Unlock
option and check the Force Unlock box.
3. Click the Submit button.

Administrative Tools

The Administrative Tools screen is a set of links to individual functions. To access, click on the Subsystem icon, then the Administrative Tools icon in
Tree View.
• User Management. See page 55
• Network Management. See page 61
• SCSI Management. See page 62
• Storage Services. See page 63
• SNMP Management. See page 69
• Web Server Setting. See page 66
• Email Setting. See page 64
• Telnet Setting. See page 67
• CIM Setting. See page70
• Netsend. See page 71
• Export File. See page 73
• Import File. See page 73
• Firmware Update. See page 74
• Restore Factory Defaults. See page75
• Clear Statistics. See page 75
• Shutdown. See page76
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Chapter 4: Management with WebPAM PROe

User Management

User Management includes all functions dealing with user accounts.
User Information
The User Management–Information tab lists the user, his/her status, access privileges, display name, and email address. To access this tab:
1. Click the Subsystem icon in Tree Vi ew.
2. Click the Administrative Tools icon.
3. Click on the User Management icon.
To add a user, log in as a Super User, then click the Create tab in Management View.
To delete a user, log i n as a Su per User, then click the Delete tab i n Mana geme nt View.
To access user settings, log in as a Super User, then click on a name link in the User list.
Each user can access his/her own settings.
User Settings – Administrator
The Administrator or a Super User can view and change the settings of other users. To change settings of other users:
1. Click the Subsystem icon in Tree Vi ew.
2. Click the Administrative Tools icon.
3. Click on the User Management icon.
4. Click on the Information tab in Management View.
5. In the list of users, click on the link of the user whose settings you want to change.
The Settings screen for the selected user displays.
6. Enter or change the settings for this user.
• Enable/disable this user
• Display name
• Email address
• Privilege. See “List of User Privileges” on page 59
7. Click the Submit button.
The Administrator or Super User can change another user’s password. See “User Password – Administrator” on page 58 for more information.
55
User Settings – User
The User Management–Settings tab enables a user to view and change his/her display name and email address. To change user settings:
1. Click the Subsystem icon in Tree Vi ew.
2. Click the Administrative Tools icon.
3. Click on the User Management icon.
4. Click on the Settings tab in Management View.
5. Enter or change the display name or mail address .
6. Click the Submit button.
User Event Subscription
The User Management–Event Subscription tab enables a user to enable event notification, specify events of interest, and assign the levels of severity to be reported. To make these changes:
1. Click the Subsystem icon in Tree Vi ew.
2. Click the Administrative Tools icon.
3. Click on the User Management icon.
4. Click on the Event Subscription tab in Management View.
5. Check the box to enable event notification.
6. Under the subheadin gs , se lec t the lowest level of Severity to be reported for each event. The selected level plus all higher levels of Severity will be reported.
• Information – Information only, no action is required
• Warning – User can decide whether or not action is required
• Minor – Action is needed but the condition is not a serious at this time
• Major – Action is needed now
• Critical – Action is nee ded no w and the im pli ca tion s o f th e c ond itio n a re
serious
• Fatal – Non-Recoverable error or failure has occurred
• None – Deactivates this event for notification purposes
7. Click the Submit button.
To change the email address for this user, click the Settings tab. To make email settings, click on the Administrative Tools icon, then click the
Email Setting link in the Management Window. To send a test message to the email address in the listed under General Info,
click the Test Email button.
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Chapter 4: Management with WebPAM PROe
For VTrak’s Email settings, see “Email” on page 64.
List of User Notification Events
•Shortcuts
• Enclosure – All items under Enclosure have the same Severity level
• RAID Core – All items under RAID Core have the same Severity level
• Host Interface – All items under Host Interface have the same Severity
level
• Drive Interface – All items un der Dr ive Int erface have t he sam e Seve rity
level
•Enclosure
• Battery
• Battery Backup Unit (BBU)
• Blower (cooling unit fan)
• Cooling Unit
• Power Supply Unit (PSU)
• RAID Core
• Controller
• Disk Array
• Initialization
• Disk Data Format (DDF) Record of array information on the disk drives
• Media Patrol
• Online Capacity Expansion
• Physical Disk
• RAID Level Migration
• Rebuild
• Redundancy Check
•SMART
• Synchronization
• Subsystem
• Predictive Data Migrat ion (PDM)
• Spare Check
• Host Interface
• Host Interface Controller
• Drive Interface
• Drive Interface Controller
57
User Password – Administrator
The Administrator or a Super User can change another user’s password. To make these changes:
1. Click the Subsystem icon in Tree Vi ew.
2. Click the Administrative Tools icon.
3. Click on the User Management icon.
4. In the list of users, click on the link of the user whose settings you want to change.
The Settings screen for the selected user displays.
5. Click on the Password tab in Manag em ent View .
6. Enter the new password in the New Password field.
7. Enter the new password in the Retype Password field.
8. Click the Submit button.
User Password – Users
The User Management–Password tab enables a user to change his/her password or to ad d a password if no ne was previously a ss ig ned . To change you r own password:
1. Click the Subsystem icon in Tree Vi ew.
2. Click the Administrative Tools icon.
3. Click on the User Management icon.
4. Click on the Password tab in Manag em ent View .
5. Enter the current password in the Old Password field. If you do not have a password, leave this field blank.
6. Enter the new password in the New Password field.
7. Enter the new password in the Retype Password field.
8. Click the Submit button.
Create a User
The User Management–Create tab enables a Super User to create other users. To create a user:
1. Click the Subsystem icon in Tree Vi ew.
2. Click the Administrative Tools icon.
3. Click on the User Management icon.
4. Click on the Create tab in Manag em ent View.
5. Enter a user name in the User Name field.
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6. Enter a password for this user in the New Password and Retype Password fields.
A password is optional. If you do not assign password, tell this user to leave the password field blank whe n he/sh e logs in to to W ebPAM PROe. The user can create his/her own p assw o rd, se e “Use r Pass w ord – Users” on p ag e 58.
7. Check the Enabled box to enable this user on this subsystem.
8. Enter a display name in the D isplay Name field. A display name is optional but recommended.
9. Enter the user's email address in the Email Address field. An email address is optional but recommended.
10. Select a privilege level from the Privilege dropdown menu. For definitions of each privilege level, see the List of User Privileges below.
11. Click the Submit button.
List of User Privileges
• View – Allows the user to see all status and settings but not to make any changes
• Maintenance – Allows the user to perform maintenance tasks including Rebuilding, PDM, Media Patrol, and Redundancy Check
• Power – Allows the user to create (but not delete) disk arrays and logical drives, change RAID levels, change stripe size; change settings of components such as disk arrays, logical drives, physical drives, and the controller.
• Super – Allows the user full access to all functions including create and delete users and changin g the setting s of other users, and delete disk arrays
and logical drives. The default “administrator” account is a Super User.
Note
Each user can select his/her password under the User Management–Password tab. The use of passwords for other users is optional
Delete a User
The User Management–Delete tab enables a Super User to delete other users. To delete a user:
1. Click the Subsystem icon in Tree Vi ew.
2. Click the Administrative Tools icon.
3. Click on the User Management icon.
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4. Click on the Delete tab in Management View.
5. Check the box to the left of the user you want to delete.
6. Click the Submit button.
7. Click OK in the confirmation box.
Note
There will always be at least one Super User account. A Super User cannot delete his/her own account.
User Sessions
The User Management–Session tab enables you to see all of the current sessions on this subsystem, including Telnet sessions:
•User name
• Privilege level
• Application Interface (WWW, RS-232 or Telnet)
• Log-in date and time
• API Inactivity (time in seconds since the last activity)
To view the current sessions:
1. Click the Subsystem icon in Tree Vi ew.
2. Click the Administrative Tools icon.
3. Click on the User Management icon.
4. Click on the Sessions tab in Management View.
A Super User can logout other users:
1. Click the Subsystem icon in Tree Vi ew.
2. Click the Administrative Tools icon.
3. Click on the User Management icon.
4. Click on the Sessions tab in Management View.
5. Check the box to the left of the user you want to log out.
6. Click the Logout button.
7. Click OK in the confirmation box.
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Network Management

Network Management deals with network connections to the VTrak’s Management Port.
Management Port
The Network Management–Ethernet tab enables you to see the current Management Port settings on the Controller, including:
• Controller ID
• Maximum number of ports supported
• Number of ports present
• Number of failed ports
• Port ID
• Port status (enabled or dis abled)
• Link status (up or down)
•IP type
• DHCP status (enabled or disabled)
• Primary IP address
• Primary subnet mask
• Default gateway IP address
• Automatic Domain Name Service (DNS) through DHCP (yes or no)
• Primary DNS server IP address
• Primary MAC address
• Maximum speed supported by this connection
To make changes to the Management Port settings:
1. Click the Subsystem icon in Tree Vi ew.
2. Click the Administrative Tools icon.
3. Click on the Network Management icon.
4. Click the Port 1 link in Management View.
5. To enable DHCP, check the DHCP box. When DHCP is NOT enabled, enter:
• Primary IP address
• Primary subnet mask
• Default gateway IP address
• Enter a primary DNS server IP address.
6. Click the Submit button.
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SCSI Management

SCSI Channel Information
1. Click the Subsystem icon in Tree Vi ew.
2. Click the Administrative Tools icon.
3. Click on the SCSI Management icon. The Channel tab displays SCSI Channel Information:
• Maximum Data Transfer Rate
• Termination Status
• List of currently enabled targets
To see Target information, click the Target tab.
SCSI Channel Settings
1. Click the Subsystem icon in Tree Vi ew.
2. Click the Administrative Tools icon.
3. Click on the SCSI Management icon. The Channel tab displays SCSI Channel Information:
4. Click on the Channel 1 or the Channel 2 link. The settings screen displays a list of the 16 Targets and Termination for the
selected SCSI channel.
To enable a SCSI target:
1. Check (click on) the TID box beside the target you want to enable. Checked means enabled, unchecked means disabled.
2. Click the Submit button.
Note
You must restart the VTrak for new settings to become effective. See “Shutdown and Restart” on page 76.
To set Termination for the VTrak SCSI controller “Out” connectors:
1. From the Termination dropdown menu, select Automatic, ON or OFF. Automatic means the termination function will set itself automatically.
2. Click the Submit button.
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Cautions
• Turn off termination only when the VTrak is NOT the last device in the SCSI chain.
• Internal termination only works on the “Out” SCSI connectors.
SCSI Target Information
1. Click the Subsystem icon in Tree Vi ew.
2. Click the Administrative Tools icon.
3. Click on the SCSI Management icon. The Channel tab displays SCSI Channel Information:
4. Click on the Target tab. The Target tab displays information a bout the 16 SCSI t arget s on each of t he
two SCSI channels:
• Status – Enabled or Disabled
• Negotiated Transfer Rate – Data Transfer Rate in MB/s
• Bus Width – Narrow or Wide A value of N/A unde r T r ansf er Rate o r Bus W id th a ppears w hen t he Target is
disabled. To enable a SCSI Target, see “SCSI Channel Sett ings” on p age 62.

Storage Services

The Storage Services–LUN Map tab displays the Target IDs and LUNs assigned to each logical drive.
For SCSI, LUN Mapping is the process of applying a LUN Map so that each channel can access the logical driv e (t arget).
View LUN Map
To view the current LUN Map:
1. Click the Subsystem icon in Tree Vi ew.
2. Click the Administrative Tools icon.
3. Click on the Storage Services icon.
4. Click the LUN Map tab in Management View.
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Edit a LUN Map
Important
You must enable a Target before you assign a LUN to it. See “SCSI Channel Settings” on page 62.
1. Click on the Subsystem icon in Tree view.
2. Click on the Administrative Tools icon.
3. Click on the Storage Services icon.
4. Click the LUN Map tab in Management View.
5. From the LUN Map tab dropdown menu, select Edit LUN Map.
6. Select Port 1 or Port 2 from the Port ID dropdown menu.
7. In the LUN Mapping and Maski ng tab le, sele ct a Logic al Driv e ID with emp ty Target ID and LUN fields.
8. Type a Target ID into the Target ID field. Target IDs range from 0 to 15.
9. Type a LUN into the LUN field. LUNs range from 0 to 63. The number of available LUNs may be less,
depending on the capabili ty of you r SCSI HBA card.
10. Click the Submit butt on.
LUN Mapping Parameters
• Logical Drive ID – The disk array ID number.
• RAID Level – RAID Level of the logical drive.
• Capacity – Capacity of the logical drive.
• WWN – World Wide Number of the logical drive.
• Target ID – Active Target ID on this logical drive for the selected port.
• LUN – Logical Unit Number on this logical drive for the selected port.
You must enter different LUN numbers for each logical drive.

Software Management

Email
VTrak's E ma il se r vice sends notifications to the speci fied Users according to settings under their Event Subscription. See “User Event Subscription” on page 56.
To change the Email settings:
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1. Click the Subsystem icon in Tree Vi ew.
2. Click the Administrative Tools icon.
3. Click on the Email Setting link.
4. Enter the IP address for your SMTP server.
5. Enter server port number for your SMTP server. 25 is the default.
6. Select Yes to enable SMTP authentication or No to disable.
7. If you selected Yes for SMTP authentication, enter a Username and Password in the fields provided.
8. Enter an Email sender address (example: RAIDmaster@promise.com).
9. Enter an Email subject (example: VTrak Status).
10. When you are done, click on the Submit button.
Send a Test Message
To send one test message to the User currently logged into the VTrak GUI:
1. Make the Email settings as described above.
2. Under Test Email, check the “Send A Test Email” box.
3. Click on the Submit button.
Change Email Setting
To change the Email Automatic/Manual start setting:
1. Click the Subsystem icon in Tree Vi ew.
2. Click the Administrative Tools icon.
3. Click on the Email Setting link.
4. Under Startup Type:
• Click on the Automatic option to start the service automatically during
system startup.
• Click on the Manual option to start the service manually (the service
does not start during system startup).
5. Click on the Submit button.
Manual Start, Restart, Stop
To manually start, restart or stop the Email service:
1. Click the Subsystem icon in Tree Vi ew.
2. Click the Administrative Tools icon.
3. Click on the Email Setting link.
4. Under Running Status:
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• If the service is stopped, click the Start button to start the service.
• If the service is started, click the Stop button to stop the service.
Or click on the Restart button to restart the service.
SLP
VTrak’s SLP service discovers services available over the Internet. To change the SLP startup settings:
1. Click the Subsystem icon in Tree Vi ew.
2. Click the Administrative Tools icon.
3. Click on the SLP Setting link.
4. Under Startup Type:
• Click on the Automatic option to start the service automatically during
system startup.
• Click on the Manual option to start the service manually (the service
does not start during system startup).
5. Click on the Submit button.
Manual Start, Restart, Stop
To manually start, restart or stop the SLP service:
1. Click the Subsystem icon in Tree Vi ew.
2. Click the Administrative Tools icon.
3. Click on the SLP Setting link.
4. Under Running Status:
• If the service is stopped, click the Start button to start the service.
• If the service is started, click the Stop button to stop the service.
Or click on the Restart button to restart the service.
Web Server
VTrak’s Web Server service connects the VTrak GUI to the VTrak subsystem though your browser.
To change the Web Server settings:
1. Click the Subsystem icon in Tree Vi ew.
2. Click the Administrative Tools icon.
3. Click on the Web Server Setting link.
4. Enter the HTTP Port number. 80 is the default.
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5. Enter Session Time Out interval. 24 minutes is the default.
6. If you want to use a secure connection, check the Enable SSL box.
7. If you checked the Enable SSL box, enter a HTTPS Port number. 443 is the default.
8. If you want to download a SSL Certificate, check the Download Certificate box.
9. If you checked the Download Certificate box, enter the Certificate filename or click on the Browse... button to locate it.
10. When you are done, click on the Submit button.
11. Click OK in the confirmation box to restart the Web Server service with your changes.
Change Start Setting
To change the Web Server Automatic/Manual start setting:
1. Click the Subsystem icon in Tree Vi ew.
2. Click the Administrative Tools icon.
3. Click on the Web Server Setting link.
4. Under Startup Type:
• Click on the Automatic option to start the service automatically during
system startup.
• Click on the Manual option to start the service manually (the service
does not start during system startup).
5. Click on the Submit button.
Manual Start, Restart, Stop
To manually start, restart or stop the Web Server service:
1. Click the Subsystem icon in Tree Vi ew.
2. Click the Administrative Tools icon.
3. Click on the Web Server Setting link.
4. Under Running Status:
• If the service is stopped, click the Start button to start the service.
• If the service is started, click the Stop button to stop the service.
Or click on the Restart button to restart the service.
Telnet
VTrak’s Telnet service enables you to access VTrak’s Command Line Interface (CLI) through a network connection.
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To change the Telnet settings:
1. Click the Subsystem icon in Tree Vi ew.
2. Click the Administrative Tools icon.
3. Click on the Telnet Setting link.
4. Enter the Telnet Port number. 2300 is the default.
5. Enter the Maximum Number of Connections. 4 is the default.
6. Enter the Session Time Out interval. 24 minutes is the default.
7. When you are done, click on the Submit button.
8. Click OK in the confirmation box to restart the Telnet service with your changes.
Change Start Setting
To change the Telnet Automatic/Manual start setting:
1. Click the Subsystem icon in Tree Vi ew.
2. Click the Administrative Tools icon.
3. Click on the Telnet Setting link.
4. Under Startup Type:
• Click on the Automatic option to start the service automatically during
system startup.
• Click on the Manual option to start the service manually (the service
does not start during system startup).
5. Click on the Submit button.
Manual Start, Restart, Stop
To manually start, restart or stop the Telnet service:
1. Click the Subsystem icon in Tree Vi ew.
2. Click the Administrative Tools icon.
3. Click on the Telnet Setting link.
4. Under Running Status:
• If the service is stopped, click the Start button to start the service.
• If the service is started, click the Stop button to stop the service.
Or click on the Restart button to restart the service.
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SNMP
VTrak's SNMP service ena bles th e SNMP browser to ob tai n inform ation from the VTrak. The Trap Sink is where SNMP events are sent and can be viewed.
To change the SNMP settings:
1. Click the Subsystem icon in Tree Vi ew.
2. Click the Administrative Tools icon.
3. Click on the SNMP Management link.
4. Enter the SNMP Port number. 161 is the default.
5. Enter a System Name. There is no default name.
6. Enter a S y stem Location. USA is the default.
7. Enter a System Contact (the email address of the administrator or other individual).
8. Enter the Read Community Public is the default.
9. Enter the Write Community Private is the default.
10. Enter a Trap Sink IP address.
11. Select a Trap Filter and click on its option.
12. Tap sinks of the selected Severity level and above will be sent.
13. Click on the Update button and review your Trap Sinks.
14. When you are done, click on the Submit button.
15. Click OK in the confirmation box to restart the SNMP service with your changes.
Change Start Setting
To change the SNMP Automatic/Manual start setting:
1. Click the Subsystem icon in Tree Vi ew.
2. Click the Administrative Tools icon.
3. Click on the SNMP Management link.
4. Under Startup Type:
• Click on the Automatic option to start the service automatically during
system startup.
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• Click on the Manual option to start the service manually (the service
does not start during system startup).
5. Click on the Submit button.
Manual Start, Restart, Stop
To manually start, restart or stop the SNMP service:
1. Click the Subsystem icon in Tree Vi ew.
2. Click the Administrative Tools icon.
3. Click on the SNMP Management link.
4. Under Running Status:
• If the service is stopped, click the Start button to start the service.
• If the service is started, click the Stop button to stop the service.
Or click on the Restart button to restart the service.
CIM
VTrak’s CIM service provides a database for information about computer systems and network devices. This service is normally Stopped and set to Manual start.
Change Start Setting
To change the CIM startup settings:
1. Click the Subsystem icon in Tree Vi ew.
2. Click the Administrative Tools icon.
3. Click on the CIM Setting link.
4. Under Startup Type:
• Click on the Automatic option to start the service automatically during
system startup.
• Click on the Manual option to start the service manually (the service
does not start during system startup).
5. Click on the Submit button.
Manual Start, Restart, Stop
To manually start, restart or stop the CIM service:
1. Click the Subsystem icon in Tree Vi ew.
2. Click the Administrative Tools icon.
3. Click on the CIM Setting link.
4. Under Running Status:
• If the service is stopped, click the Start button to start the service.
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• If the service is started, click the Stop button to stop the service.
Or click on the Restart button to restart the service.
CIM Service Settings
To change the CIM service settings:
1. Click the Subsystem icon in Tree Vi ew.
2. Click the Administrative Tools icon.
3. Click on the CIM Setting link.
4. To enable CIM using a HTTP connection:
• Choose the Yes option
• Enter a port number in the field provided (5988 is the default)
5. To enable CIM using a HTTPS connection:
• Choose the Yes option
• Enter a port number in the field provided (5989 is the default)
6. To enable authentication for your CIM connection(s):
• Choose the Yes option
• Enter the old password in the field provided (password is the default)
• Enter a new password in the field provided To change your password, the CIM service must be running. See “Manual
Start, Restart, Stop” on page 70. There is only one user. The default name is cim. No changes are possible.
7. Click on the Submit button.
Netsend
VTrak’s Netsend service sends VTrak subsystem events in the form of text messages to your Host PC and other networked PCs. In order to use Netsend:
• Netsend must be running on the VTrak
• You must provide the IP address for each recipient PC
• The Messenger service must be running on each recipient PC
Note
If your Netsend and Messenger service settings are correct but the recipient PC does not receive event messages, check the recipient PC’s Firewall settings. Refer to your OS documentation for more information.
Manual Start, Restart, Stop
To manually start, restart or stop the Netsend service:
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1. Click on the Subsystem icon in Tree view.
2. Click on the Administration Tools icon.
3. Click on the Netsend link.
4. Under Running Status:
• If the service is stopped, click the Start button to start the service.
• If the service is starte d, click the Stop button to stop the s ervice. O r click
on the Restart button to restart the service.
Change Start Setting
To change the Netsend Automatic/Manual start setting:
1. Click on the Subsystem icon in Tree view.
2. Click on the Administration Tools icon.
3. Click on the Netsend link.
4. Under Startup Type:
• Click on the Automatic option to start the service automatically during
system startup.
• Click on the Manual option to start the service manually (the service
does not start during system startup).
5. Click on the Submit button.
Add Recipients
To add recipients of Netsend messages:
1. Click on the Subsystem icon in Tree view.
2. Click on the Administration Tools icon.
3. Click on the Netsend link.
4. Enter the recipient PC’s IP address in the Recipient IP Address field.
5. Under Recipient filter, select the lowest level of Severity to be reported for each event.
The selected level plus all higher levels of Severity will be reported:
• Information – Information only, no action is required
• Warning – User can decide whether or not action is required
• Minor – Action is needed but the condition is not a serious at this time
• Major – Action is needed now
• Critical – Action is nee ded no w and the im pli ca tion s o f th e c ond itio n a re
serious
• Fatal – Non-Recoverable error or failure has occurred
6. Click the Update button to add the new recipient to the list
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7. When you are done, click on the Submit button.
Delete Recipient s
To delete recipients of Netsend messages:
1. Click on the Subsystem icon in Tree view.
2. Click on the Administration Tools icon.
3. Click on the Netsend link.
4. Highlight the recipient you want to delete in the recipient list.
5. Click the Delete button to remove the recipient from the list.
6. When you are done, click on the Submit button.

Export

The Software Man age ment–Export tab ena ble s y ou to ex por t th e U s er Da tabase file from the VTrak subsystem to the Host PC. From there, you can import the User Database file to other VTrak subsystems so that all have the same User information and settings. To export the User Database file from this subsystem:
1. Click the Subsystem icon in Tree Vi ew.
2. Click the Administrative Tools icon.
3. Click on the Software Management icon.
4. Click on the Export tab in Management View.
5. Under the Ty pe dropdown list, select User Database.
6. Click on the Export button.
7. In the File Download Security Warning box, click the Save button.
8. In the Save As dialog box, navigate to the directory where you want to save the User Database.
9. Enter a name for the User Database (“export” is the default file name).
10. Click the Save button.
Note
The Encryption box is grayed out. Encryption is always enabled.

Import

The Software Manage me nt–Import tab enables yo u to i mp ort th e U se r Database file from the Host PC's file system to the VTrak subsystem. When you make user settings to one VTrak, you can export the User Database file to the Host PC.
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From there, you can import the User Database file to other VTraks so that all have the same User information and settings.
Caution
Do NOT use this function to update the VTrak firmware.
To import the User Database file to this subsystem:
1. Click the Subsystem icon in Tree Vi ew.
2. Click the Administrative Tools icon.
3. Click on the Software Management icon.
4. Click on the Import tab.
5. Under the Ty pe dropdown list, select User Database.
6. Enter the name of the file to be imported. Or, click the Browse... button to search for the file.
7. Click on the Submit button.
8. Click on the Next button. If the imported file is a valid user database, an warning will appear to inform
you that it will overwrite the previous settings.
9. Click on the OK button. This user settings are applied to this VTrak subsystem.
Note
The Decryption box is grayed out. Decryption is always enabled.

Firmware Update

The Software Management–Firmware Update tab enables you update the firmware on the VTrak subsystem. See “Firmware Update – WebPAM PROe” on page 168 for this procedure.
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Restore Factory Defaults

VTrak includes a function to restore the default settings to its Firmware and Software settings.
Caution
The action of restoring default settings can disrupt your VTrak functions. Use this feature only when necessary and only on the settings that must reset to default in order to set them correctly.
To access the Restor e Defaults featur e:
1. Click the Subsystem icon in Tree Vi ew.
2. Click the Administrative Tools icon. The Administrative Tools list appears.
3. Click the Restore Factory Default s link at the bottom of the list in Management View.
The Restore Factory Defaults screen appears.
4. Check the Firmware and Software functions you want to restore to default settings.
5. Click on the Submit button.
6. In the confirmation box, type the word confirm in the field provided.
7. Click the OK button.
The functions you selected will be automatically restored to their default settings.

Clear Statistics

The Clear Statistics fu nc tion clears statis tic al da ta on controller s, phy si ca l d r ives , and logical drives. To clear statistical data:
1. Click the Subsystem icon in Tree Vi ew.
2. Click the Administrative Tools icon.
3. Click on the Clear Statistics link. The Clear Statistics tab appears in Management View.
4. Click on the Submit button.
5. In the confirmation box, type the word confirm in the field provided.
6. Click the OK button.
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Shutdown and Restart

The Shutdown and Restart function enables you to:
• Shut down the subsystem
• Shut down and restart the subsystem
You can only do part of this function in WebPAM PROe. Additional action is required, as described below. If you want to monitor the shutdown or restart process, see the notes below.
Shutdown
To shutdown the subsystem:
1. Click on the Subsystem icon in Tree View.
2. Click on the Administrative Tools icon.
3. Click on the Shutdown link in Management View. A Shutdown or Restart tab will appear.
4. On the Shutdown or Restart tab, select Shutdown from the dropdown m enu .
5. Click the Submit button.
6. In the confirmation box, type the word confirm in the field provided.
7. Click the OK button. When the controller shuts down, your WebPAM PROe connection will be
lost.
8. Wait for no less than two minutes.
9. Manually turn off the power supply switches on the back of the subsystem.
Monitor the Shutdown
To monitor a shutdown, you must use the Command Line Interface (CLI) though a serial connection to the VTrak.
At the “administrator@CLI>” prompt, type shutdown -a shutdown. When the “Shutdown complete. It is now safe to power off the subsystem.”
message appears, turn off the power supply switches.
Restart the Subs y s t em
1. Click on the Subsystem icon in Tree View.
2. Click on the Administrative Tools icon.
3. Click on the Shutdown link in Management View. A Shutdown or Restart tab will appear.
4. On the Shutdown or Restart tab, select Restart from the dropdown menu.
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5. Click the Submit button.
6. In the warning box, click the OK button.
7. In the confirmation box, type the word confirm in the field provided.
8. Click the OK button. When the controller shuts down, your WebPAM PROe connection will be
lost.
9. Wait for two to three minutes.
10. In your browser, log into WebPAM PROe once again. If you cannot log in, wait for 30 seconds, and try again. Repeat until login is
successful.
Monitor the Restart
To monitor a restart, you must use the Command Line Interface (CLI) though a serial connection to the VTrak.
At the “administrator@CLI>” prompt, type shutdown -a restart. When the “Login:” prompt appears, the restart is finished.

Controllers

The Controllers–Information tab provides information about the controllers in a VTrak subsystem. Controller information includes:
• Controller ID (1 or 2)
• Alias, if assigned
• Status – OK means normal
• Vendor
• Model
• Revision Number
• WWN – World Wide Name of the controller
To identify the VTrak subsystem housing this controller:
1. Click the Subsystem icon in Tree Vi ew.
2. Click the Controllers icon.
3. Click on the Locate Controller button. The Controller Status LED and Dirty Cache LED on the back of the
Controller, will flash for one minute. See the illustration below.
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CONSOLE
Mgmt
Status LED
Dirty Cache LED
Figure 4. The Controller LEDs flash for one minute so you can identify the Controller

Controller

Controller Information
The Controller–Information tab provides information about a specific VTrak subsystem controller. This information is useful for maintenance and troubleshooting. To access Controller information :
1. Click the Subsystem icon in Tree Vi ew.
2. Click the Controllers icon.
3. Click on the Controller icon.
4. Click on the Information tab in Management View. The Controller information includes:
• Controller ID (1 or 2)
• Alias, if assigned*
• Vendor
• Model
• Status
•Power On Time
• Cache Usage (percent)
• Dirty Cache Usage (percent)
• Part number
• Serial number
• Hardware revision number
• WWN (World Wide Name)
• Date of manufacture
• SCSI protocols supported
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• Boot loader Version
• Boot loader Build Date
• Firmware Version number
• Firmware Build Date
• Software Version number
• Software Build Date
Note
You can make setting adjustments to the items marked with an asterisk (* ). Click the Settings tab for access.
Advanced Controller Information includes:
• Memory Type – Controller’s data cache
• Memory Size
• Flash Type – Stores firmware, software, and user configurations
•Flash Size
• NVRAM Type – Stores parameters, settings, and tables
• NVRAM Size
• Preferred Cache Line Size – See “Cache Policy” on page 192.
• Cache Line Size – See “Cache Policy” on page 192
• Coercion – See “Capacity Coercion” on page 193
• Coercion Method – See “Capacity Coercion” on page 193
• SMART – Self-Monitoring, Analysis, and Reporting System for physical drives.
• SMART Polling Interval
• Write Back Cache Flush Interval
Controller Statistics
1. Click the Subsystem icon in Tree Vi ew.
2. Click the Controllers icon.
3. Click on the Controller icon.
4. Click on the Information tab in Management View and select Statistics from dropdown menu.
The Controller statistics include:
• Data transferred (read and write)
• Read Data transferred
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• Write Data transferred
• Errors (total)
• Non-read/write errors
• Read errors
• Write errors
• I/O requests (total)
• Non-read/write I/O requests
• Read I/O requests
• Write I/O requests
• Statistics start time
• Statistics colle c tion time
Clear Statistics
To clear statistics, see “Clear Statistics” on page 75.
Controller Settings
The Controller–Settings tab enables you to make Controller settings. To make Controller settings:
1. Click the Subsystem icon in Tree Vi ew.
2. Click the Controllers icon.
3. Click on the Controller icon.
4. Click on the Settings tab in Management View.
5. Enter a name into the Alias field. Maximum of 48 characters. Use letters, numbers, space between words,
and underscore. An alias is optional.
6. Check the SMART Log box to enable the Self-Monitoring, Analysis, and Reporting System (SMART).
7. Enter a polling interval (1 to 1440 minutes) in SMART Polling Interval field.
8. Check the Coercion Enabled box to enable disk drive capacity coercion. When disk drives of d iff erent c apa cities are used i n the s ame arra y, coercion
reduces the usable capacity of the larger disk drive(s) in order to match the smallest capacity drive.
For more information, see “Capacity Coercion” on page 193.
9. Select a coercion method from the Coercion Method dropdown menu. The choices are:
• GB Truncate – (Default) Reduces the useful capacity to the nearest
1,000,000,000 byte boundary.
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• 10GB Truncate – Reduces the useful capacity to the nearest
10,000,000,000 byte boundary.
• Group Rounding – Uses an algorithm to determine how much to
truncate. Results in the maximum amount of usable drive capacity.
• Table Rounding – Applies a predefined table to determine how much to
truncate.
10. Enter a time interval (1 to 12 seconds) in the Write Back Cache Flush Interval field.
For more information, see “Cache Policy” on page 192.
1 1. Select a Cache Line Si ze (8KB or 64KB) fro m the Pre ferred C ach e Line Size
dropdown menu. For more information, see “Cache Line Size” on page 193.
12. Click the Submit butt on. The changes take effect immediately.

Enclosures

The Enclosures–Information tab provides component information about the VTrak subsystem enclosure, including:
• Enclosure ID number
• Number of power supply units
• Number of fans
• Number of blowers – Blowers are scroll fans, one in each cooling unit
• Number of physical drive slots – 12 or 8 depending on the VTrak model
• Number of temperature sensors – The number of sensors varies among VTrak models
• Number of voltage sensors – 3.3V, 5.0V, and 12.0V
• Number of batteries – One for each controller in the enclosure

Identify Enclosure

To identify the VTrak subsystem enclosure:
1. Click the Subsystem icon in Tree Vi ew.
2. Click on the Enclosures icon.
3. Click on the Locate Enclosure button. The FRU LEDs on the back of the enclosure will flash for one minute. See
the illustration below.
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Power Supply 1 Power Supply 2Cooling Unit 1 Cooling Unit 2
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CONSOLE
Mgmt
RAID Controller
Figure 4. VTrak M310p/M210p Rear View

Enclosure

Enclosure Information
The Enclosure–Information tab provides a diagram showing the status and location of key components. Status information about the VTrak subsystem enclosure, including:
• SEP Firmware Versio n
• Polling Interval*
• Enclosure Warning and Critical temperature thresholds*
• Controller Warning and Critical temperature thresholds*
• Power Supply Units – Device ID, Status, Fan status, and Fan speed
• Blowers (scroll fans in the cooling unit(s) – Device ID, Status, and Speed
• Voltage Sensors – 3.3V, 5.0V, and 12.0V
• Temperature Sensors – The nu mb er of sensors varies a mo ng VTrak models
To access Controller information:
1. Click the Subsystem icon in Tree Vi ew.
2. Click on the Enclosures icon.
3. Click on the Enclosure icon.
For information on Enclosure problems, see “Chapter 8: Troubleshooting” on page 203.
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Enclosure Settings
The Enclosure–Settin gs tab enable s you to make setti ngs for certai n component s of the VTrak subsystem enclosure. To make Enclosure settings:
1. Click the Subsystem icon in Tree Vi ew.
2. Click on the Enclosures icon.
3. Click on the Enclosure icon.
4. Click on the Settings tab in Management View.
5. Enter a polling interval (15 to 255 seconds) in the Polling Interval field.
6. Enter a value in the Enclosure Warning Temperature Threshold field.
7. Enter a value in the Enclosure Critical Temperature Threshold field.
8. Enter a value in the Controller Warning Temperature Threshold field.
9. Enter a value in the Controller Critical Temperature Threshold field.
10. Click the Submit butt on. The changes take effect immediately.
FRU VPD
The Enclosure–FRU VPD tab displays Vital Product Data (VPD) information about Field Replaceable Units (FRU) in the VTrak subsystem enclosure, including:
• Controller Motherboard
• Battery Backup Unit (BBU)
• Cooling Units
• Power Supply Units
• Back Plane
Use this information when communicating with Technical Support and when ordering replacement units. For contact information, see “Contact Technical Support” on page 239.
To access Controller information:
1. Click the Subsystem icon in Tree Vi ew.
2. Click on the Enclosures icon.
3. Click on the Enclosure icon.
4. Click on the FRU VPD tab in Management View.
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Battery
The Enclosure–Battery tab displays information about the cache backup battery (or batteries) in the VTrak subsystem enclosure, including:
•Device ID
• Status – Fully Charged is normal
• Remaining Capacity in percent
• Temperature – 40°C or lower is normal
• Reconditioning cycle count
• Voltage – 4000 mV or higher is normal
• Current – A flow of a few mA is normal
Note
If a battery does not re flect norm al conditi ons and i t is not currently under reconditioning, run the Recondition function before you replace the battery. During Reconditioning, the battery is fully discharged then fully recharged. During that time, the controller cache is reset to Write Thru. If the battery does not maintain normal values after a Recondition, replace the battery. See page 175 for more information.
Battery Recondition
VTrak automatically reconditions the battery every two months. To set the recondition schedule, see “Scheduler” on page 51.
To recondition the battery:
1. Click the Subsystem icon in Tree Vi ew.
2. Click on the Enclosures icon.
3. Click on the Enclosure icon.
4. Click on the Battery tab in Management View.
5. From the Battery tab dropdown menu, select Recondition.
6. Click the Submit button. During reconditioning, Battery status can show “discharging” and
“recharging”, and a value w il l di spl ay nex t to Curre nt. R econ ditioning runs in the background and stops automatically upon completion.
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Buzzer
The Enclosure–Buzzer tab enables you to change audible settings for the VTrak subsystem enclosure. The buzzer sounds to inform you that the VTrak needs attention.
Silence Buzzer
To silence the Buzzer for the current event only:
1. Click the Subsystem icon in Tree Vi ew.
2. Click on the Enclosures icon.
3. Click on the Enclosure icon.
4. Click on the Buzzer tab in Management View.
5. From the Buzzer tab dropdown menu, select Settings.
6. Uncheck the Buzzer Sounding box.
7. Click the Submit button. The Buzzer goes silent for the current event. If the Buzzer is enabled, it will
sound again when the next event happens.
Change Buzzer Settings
To change Buzzer settings:
1. Click the Subsystem icon in Tree Vi ew.
2. Click on the Enclosures icon.
3. Click on the Enclosure icon.
4. Click on the Buzzer tab in Management View.
5. From the Buzzer tab dropdown menu, select Settings.
6. Check the Buzzer Enabled box to enable the buzzer for all events.
7. Check the Buzzer Soun ding bo x to ena ble the b uzze r the curre nt even t only.
8. Click the Submit button. The setting is changed immediately.
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Physical Drives

The Physical Drives–Inf ormation tab provide s informati on about the physic al disk drives installed in the VTrak subsystem enclosure, including:
• Device ID – PD plus the slot number where the drive is installed.
• Model – Drive Manufacturer's model name and/or number.
• Configurable Capacity – Configurable Capac ity of this physi c al drive in GB.
• Location – Enclosure number and Slot number.
• Operational Status – OK is normal. Can also show Rebuilding or Dead.
• Configuration Status – The array to which the drive is assigned or its spare designation.
To view more information about a specific physical drive, click the Device ID link.

Identify a Physical Drive

To identify physical drive in the VTrak subsystem enclosure:
1. Click the Subsystem icon in Tree Vi ew.
2. Click on the Enclosures icon.
3. Click on the Enclosure icon.
4. Click on the Physical Drives icon.
5. In Management View, click on the physical drives in the graphic. The Disk Status LED will flash to identify the carrier holding the drive.
Disk Status
Figure 6. VTrak M310p/M210p disk carrier LEDs

Physical Drives Settings

The Physical Drives–Settings tab provides enables you to make settings that apply to all of the physica l disk dri ves inst alled in the VT rak s ubsystem enclosure . To make physical drive settings:
1. Click the Subsystem icon in Tree Vi ew.
2. Click on the Enclosures icon.
3. Click on the Enclosure icon.
4. Click on the Physical Drives icon.
5. Click on the Settings tab in Management View.
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6. To enable the disk drives’ Write Caches, check the Write Cached Enabled box.
7. To enable the disk drives’ Read Ahead Cach es, check the Read Look Ahe ad Enabled box.
8. Select a DMA Mode from the dropdown menu. SATA drive use UDMA 5.
9. To enable Command Queuing, check the Command Queuing Enabled box. This feature only affects disk drives that support Command Queuing.
10. Click the Submit butt on.

Physical Drive

The Physical Drive–Information tab provides information about the selected physical disk drive:
Physical Drive Information
• Device ID – PD plus the slot number where the drive is installed.
• Location – By enclosure and slot numbers.
• Alias – If an alias has been assigned.
• Physical Capacity – Theoretical capacity of the drive in GB.
• Configurable Capacity – Capacity of the drive in GB actually available for use.
• Used Capacity – Capacity in GB lost to coercion or the difference between physical and configurable capacity.
• Block Size – The size of the stripe blocks on this physical drive.
• Operational Status – OK is normal. Can also show Rebuilding, Forced Online, Forced Offline, Transition Running, PDM Running, Media Patrol Running, Stale, PFA, Offline or Dead.
• Configuration Status – The array to which the drive is assigned or its spare designation, including Unconfigured, Stale, PFA, Global Spare, Dedicated Spare, Revertible Global Spare, Revertible Dedicated Spare.
• Model – Drive Manufacturer's model name and/or number.
• Drive Type – 3 Gb/s SATAII or 1.5 Gb/s SATA 1.0.
• Serial Number – From the drive manufacturer.
• Firmware Version – From the drive manufacturer.
• Protocol Version – From the drive manufacturer.
Advanced Physical Drive Information
• Write Cache – Enabled or disabled as selected on the Physical Drives Settings tab.
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• Read Look Ahead (Cache) – Enabled or disabled as selected on the Physical Drives Settings t a b.
• SMART Feature Set – Enabled or disabled as selected on the Controller Settings tab.
• SMART Self Test – Supported or not supported by this drive.
• SMART Error Logging – Supported or not supported by this drive.
• Command Queuing Support – NCQ or TCQ supported by this drive.
• Command Queuing – Enabled or disabled.
• Queue Depth – Number of commands the buffer can hold. Command Queuing must be enabled.
• Maximum Ultra DMA Mode Supported – UDMA5 for SATA drives.
• Ultra DMA Mode – Mode as selected on the Physical Drives Settings tab.
Physical Drive Statistics
From the Information Tab, click on the dropdown menu, and select Statistics to view statistical information about this physical drive. This information can help you understand the amount of work a physical drive has done and whether it is functioning properly.
• Data Transferred – Total amount of data transferred
• Read Data Transferred – Amount of Read data transferred
• Write Data Transferred – Amount of Write data transferred
• Errors – Total number of all errors
• Non Read/Write Errors – Numbe r of errors tha t we re no t for a Rea d or W ri te operation
• Read Errors – Number of read errors
• Write Errors – Number of write errors
• IO Request – Total number of all IO requests
• Non Read/Write IO Request – Number of IO requests that were not for a Read or Write operation
• Read IO Request – Total number of Read IO requests
• Write IO Request – Total number of Write IO requests
• Statistics Start Time – Time and date when this data began to be collected
• Statistics Collection Time – Time and date you clicked the Statistics link to display this data
Identify a Physical Drive
To identify physical drive in the VTrak subsystem enclosure:
1. Click the Subsystem icon in Tree Vi ew.
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2. Click on the Enclosures icon.
3. Click on the Enclosure icon.
4. Click on the Physical Drives icon.
5. Click on a Physical Drive icon.
6. In Management View, click on the physical drives in the graphic. The Disk Status LED will flash to identify the carrier holding the drive.
Disk Status
Figure 7. VTrak M310p/M210p disk carrier LEDs
Physical Drive Settings
The Physical Drive–Settings tab enables you to specify an alias for a physical disk drive. To make physical dr ive settings:
1. Click the Subsystem icon in Tree Vi ew.
2. Click on the Enclosures icon.
3. Click on the Enclosure icon.
4. Click on the Physical Drives icon.
5. Click on a Physical Drive icon.
6. Click on the Settings tab in Management View.
7. Type an alias into the Physical Drive Alias field. Maximum of 32 characters. Use letters, numbers, space between words,
and underscore. An alias is optional.
8. Click the Submit button.
Clear Physical Drive Conditions
The Physical Drive–Clear tab enables you to clear certain conditions from a physical drive. The Clear tab only appears when those conditions are present.
• Stale – The physical drive contains obsolete disk array information.
• PFA – The physical drive has errors resulting in a prediction of failure.
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Be sure you have corrected the condition by a physical drive replacement, rebuild operati on, etc., first. Then cl ear the condition in the GUI.
To clear a Stale or PFA status from a physical drive:
1. Click the Subsystem icon in Tree Vi ew.
2. Click on the Enclosures icon.
3. Click on the Enclosure icon.
4. Click on the Physical Drives icon.
5. Click on a Physical Drive icon.
6. In Management View, click on the Clear tab.
7. In the Confirmation box, click OK to confirm.
If a physical drive has both a Stale and a PFA condition, click the Clear tab once to clear the S t ale conditio n, then click again to cl ear the PFA condition.
Note
Note
Force a Physical Drive Offline/Online
The Physical Drive–Force Offline/Online tab enables you to force an:
• Online physical drive to go Offline
• Offline physical drive to go Online
The Force Offlin e/Online t ab appe ars only for phys ical driv es that are as signed to disk arrays.
Caution
Forcing a physical drive offline or online is likely to cause data loss. Back up your data before you proceed. Use these functions only when required.
To force a physical drive offline:
1. Click the Subsystem icon in Tree Vi ew.
2. Click on the Enclosures icon.
3. Click on the Enclosure icon.
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4. Click on the Physical Drives icon.
5. Click on a Physical Drive icon.
6. Click on the Force Offline/Online tab in Management View.
7. Click the Submit button.
8. In the confirmation box, type the word confirm in the field provided.
9. Click the OK button.
Physical Drive Media Patr ol
Media Patrol is a rout ine ma intenanc e procedu re that che cks the ma gnetic me dia on each disk drive. Media Patrol checks all physical drives assigned to disk arrays. Media Patrol does not check unconfigured drives.
Media Patrol will also check spare drives, if those drives have Media Patrol enabled. Media Patro l for sp are driv es is e nabled by defau lt. You can disable it in VTrak's Command Line Interface (CLI).
Unlike Synchronization and Redundancy Check, Media Patrol is concerned with the condition of the media itself, not the data recorded on the media. If Media Patrol encounters a critical error, it triggers PDM if PDM is enabled.
To run Media Patrol:
1. Click the Subsystem icon in Tree Vi ew.
2. Click on the Background Activities tab in Management View.
3. From the Background Activities dropdown menu, select Start Media Patrol.
4. Click the Start button.
To set Media Patrol priority, see “Change Background Settings” on page 50.

Disk Arrays

A disk array is a collection of physical drives in a RAID. Logical drives are made from disk arrays. The Disk Arrays–Information tab displays a list of disk arrays along with their status and capacity:
• Device ID – This is the unique ID number as signed to an in dividual disk a rray
• Alias – A user-specified name for the disk array
• Status – This refers to functional status of this disk array. OK is normal
• Configurable Capacity – T h is is the data storage capacity available for new and existing logical drives
• Free Capacity – This is the data storage capacity available for new logical drives
To see more information about a specific disk array, click on its Device ID link.
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To access the Disk Arrays–Information tab:
1. Click the Subsystem icon in Tree Vi ew.
2. Click on the Disk Arrays icon.
Create a Disk Array – Automatic
The Disk Array Autom atic Cre ation o ption e nable s you to crea te a ne w dis k array following a defau lt set o f p arameters . One logi cal drive will be mad e automa tically when you create the disk array. To create a Disk Array using the Automatic function:
1. Click the Subsystem icon in Tree Vi ew.
2. Click on the Disk Arrays icon.
3. Click on the Create tab in Manag em ent View.
4. From the Create tab dropdown menu, select Automatic. The following parameters display:
• Disk Arrays – The number of physical drives in the disk array, their slot
numbers, configurable capacity, and the number of logical drives to be created
• Logical Drives – The ID number of the logical drive(s), their RAID level,
capacity, and stripe size
• Spare Drives – The physical drive slot number of the dedicated hot
spare assigned to this disk array. A hot spare drive is created for all RAID levels except RAID 0, when five or more unconfigured physical drives are available
5. If you accept these parameters, click the Submit button. The new disk array appears in the Disk Array List on the Information tab. If you do NOT accept these parameters, use the Advanced option to create
your disk array.
The new disk array appears in the Disk Array List on the Information tab.
Create a Disk Array – Express
The Disk Array Express Creation option enables you to choose the parameters for a new disk array by specifying the c hara ct eris tic s y ou w an t. W ith th is m eth od, you can create mu ltiple log ical driv es at the s ame time you create your disk array. However, all of the logical drives will be the same.
If you prefer to specific the parameters directly, use the Advanced option to create your disk array.
If you are uncertain about choosing parameters for your disk array, use the Automatic option.
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