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VT
RAK
15110
U
SER
Version 1.1 / SR5
M
ANUAL
PROMISE
VTrak 15200
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VTrak 15110 User Manual
Copyright
© 2005 Promise Technology, Inc. All Rights Reserved.
Copyright by Promise Technology, Inc. (Promise Technology). No part of this
manual may be reproduced or transmitted in any form without the expressed,
written permission of Promise Technology.
Trademarks
Promise, and the Promise logo are registered in U.S. Patent and Trademark
Office. All other product names mentioned herein may be trademarks or
registered trademarks of their respective companies.
Important data protection information
You should back up all data before installing any drive controller or storage
peripheral. Promise Technology is not responsible for any loss of data resulting
from the use, disuse or misuse of this or any other Promise Technology product.
Notice
Although Promise Technology has attempted to ensure the accuracy of the
content of this manual, it is possible that this document may contain technical
inaccuracies, typographical, or other errors. Promise Technology assumes no
liability for any error in this publication, and for damages, whether direct, indirect,
incidental, consequential or otherwise, that may result from such error, including,
but not limited to loss of data or profits.
Promise Technology provides this publication “as is” without warranty of any kind,
either express or implied, including, but not limited to implied warranties of
merchantability or fitness for a particular purpose.
The published information in the manual is subject to change without notice.
Promise Technology reserves the right to make changes in the product design,
layout, and driver revisions without notification to its users.
This version of the User Manual supersedes all previous versions.
Recommendations
In the manual, the appearance of products made by other companies, including,
but not limited to software, servers and disk drives, is for the purpose of
illustration and explanation only. Promise Technology does not recommend,
endorse, prefer or support any product made by another manufacturer.
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Contents
Chapter 1: Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
About This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Architectural Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Chapter 2: Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Unpack the VTrak . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Mount VTrak 15110 in a Rack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Install Disk Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Serial ATA Disk Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Parallel ATA Disk Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Drive Numbering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Verify the SCSI HBA Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Connect the SCSI Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
SCSI Terminator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Connect the Management Cables . . . . . . . . . . . . . . . . . . . . . . . . . .22
Management Port Connection . . . . . . . . . . . . . . . . . . . . . . . . .22
RS-232 Serial Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
Macintosh Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Connect the Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Set-up Management Connections . . . . . . . . . . . . . . . . . . . . . . . . . .25
Terminal Emulation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Set IP Addresses and Subnet Mask . . . . . . . . . . . . . . . . . . . . .26
Set Up Telnet Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
Enable Telnet on VTrak . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
Make a Telnet Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
Install WebPAM PRO Software . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
Utility Server Installation Locations . . . . . . . . . . . . . . . . . . . . . .33
CIMOM Agent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
Internet Browser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
Before you start… . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
Install WebPAM PRO . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
Chapter 3: Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
VTrak Setup with WebPAM PRO . . . . . . . . . . . . . . . . . . . . . . . . . .43
Log-in to WebPAM PRO . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
Add a Subsystem (VTrak) . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
Access a Subsystem (VTrak) . . . . . . . . . . . . . . . . . . . . . . . . . .46
Create a Disk Array . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48
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Create a Logical Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
Assign a SCSI Target ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
Log-out of WebPAM PRO . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56
Internet Connection using WebPAM PRO . . . . . . . . . . . . . . . .56
VTrak Setup with the CLU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
CLU Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
Create a Disk Array . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58
Create a Logical Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62
Assign a SCSI Target ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63
Exit the CLU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64
Chapter 4: Management with WebPAM PRO . . . . . . . . . . . . . . . . . . .65
VTrak Status Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65
Drive Status Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66
Audible Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67
Log-in/Log-out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68
Log-in to WebPAM PRO . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68
Log-out of WebPAM PRO . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70
Subsystem Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71
Add a Subsystem (VTrak) . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71
Subsystem User Rights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71
Access a Subsystem (VTrak) . . . . . . . . . . . . . . . . . . . . . . . . . .73
Subsystem Management Window . . . . . . . . . . . . . . . . . . . . . .74
View Event Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74
Delete a Subsystem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76
User Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77
Add a User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77
Delete a User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83
Manage User Rights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83
Change Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85
Setup Email Alert Notification . . . . . . . . . . . . . . . . . . . . . . . . . .86
Software Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87
Web Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87
Email . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88
Firmware Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89
TFTP Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90
Refresh Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91
Restart Tomcat Service (Windows) . . . . . . . . . . . . . . . . . . . . .91
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91
Subsystem Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92
Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92
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Connection Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .94
User Rights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .94
VTrak Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95
Lock Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95
Subsystem Health . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95
MP/PDM Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96
SCSI Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97
LUN Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97
TID Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .98
Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99
Network Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99
Ethernet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99
Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .100
Service Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .100
Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .100
SNMP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .101
Telnet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .102
Controllers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .102
Controller List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .102
Controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .102
Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .103
Enclosures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .104
Enclosure List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .104
Enclosure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .105
FRU VPD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .105
Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .106
Buzzer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .106
Physical Drive List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .107
Physical Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .108
Disk Arrays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .110
Disk Array List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .110
Create a Disk Array . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .111
Delete Disk Array . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .116
Disk Array Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .117
Disk Array Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .119
Create Logical Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .120
Delete Logical Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .121
Background Activity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .121
Scheduler . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .122
Logical Drive List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .123
Logical Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .124
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Logical Drive LUN Settings . . . . . . . . . . . . . . . . . . . . . . . . . . .126
Logical Drive Alias . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .127
Physical Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .127
Spare Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .127
Spare Drive List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .128
Create a Spare Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .128
Delete a Spare Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .129
Logical Drive Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .130
Logical Drive List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .130
Logical Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .131
Chapter 5: Management with the CLU . . . . . . . . . . . . . . . . . . . . . . .133
VTrak Status Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .133
Drive Status Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .134
Audible Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .136
Alarm Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .136
CLU Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .137
Serial Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .137
Telnet Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .137
Exit the CLU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .139
How to use the CLU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .140
CLU Function Map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .142
Controller Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .148
View Controller Information . . . . . . . . . . . . . . . . . . . . . . . . . . .148
Modify Controller Parameters . . . . . . . . . . . . . . . . . . . . . . . . .148
Firmware Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .149
VPD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .149
Reboot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .149
Enclosure Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .151
Fan Speed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .151
Buzzer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .151
Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .152
Voltage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .152
Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .152
Physical Drive Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . .154
View Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .155
Enable/Disable Write Cache . . . . . . . . . . . . . . . . . . . . . . . . . .155
Wipe Out Boot Sector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .156
Wipe Out Reserve Sector . . . . . . . . . . . . . . . . . . . . . . . . . . . .156
Blink LED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .157
Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .157
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I/O Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .158
Disk Array Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .160
Disk Array Auto Creation . . . . . . . . . . . . . . . . . . . . . . . . . . . .161
Create New Disk Array . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .162
Delete Disk Array . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .164
Disk Array Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .164
PDM Auto Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .169
Logical Drive Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .172
Network Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .173
Management Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .173
Telnet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .174
TFTP Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .176
SNMP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .176
Ping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .178
SCSI Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .180
Channel TID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .180
RAID Console LUN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .181
Maintenance Menu (Disk Array Operations) . . . . . . . . . . . . . . . . .182
Maintenance Activity Monitor . . . . . . . . . . . . . . . . . . . . . . . . .183
Migrate Disk Array . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .183
Manual Rebuild . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .184
Event Viewer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .188
Chapter 6: Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .189
Firmware Update – WebPAM . . . . . . . . . . . . . . . . . . . . . . . . . . . .190
Preparation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .190
Firmware Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .191
Firmware Update – CLU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .192
Preparation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .192
Firmware Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .192
Firmware Update – Serial Port . . . . . . . . . . . . . . . . . . . . . . . . . . .194
Firmware Image File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .194
Firmware Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .194
Replace Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .196
Replace Cooling Unit Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .197
Replace Cache Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .202
Replace SEP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .204
Replace RAID Controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .205
vii
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VTrak 15100 User Manual
Chapter 7: Technology Background . . . . . . . . . . . . . . . . . . . . . . . .207
Introduction to RAID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .207
Choosing a RAID Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .214
Choosing Stripe Block Size . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .217
Gigabyte Boundary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .217
Initialization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .217
Hot Spare Drive(s) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .218
Partition and Format the Logical Drive . . . . . . . . . . . . . . . . . . . . .218
Cache Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .219
RAID Level Migration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .219
Chapter 8: Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .223
VTrak is Beeping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .223
CLU Reports a Problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .223
WebPAM PRO Reports a Problem . . . . . . . . . . . . . . . . . . . . . . . .224
LEDs Display Amber or Red . . . . . . . . . . . . . . . . . . . . . . . . . . . . .226
Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .226
Drive Status Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .228
Back of Enclosure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .229
Event Notification Response . . . . . . . . . . . . . . . . . . . . . . . . . . . . .230
Critical & Offline Disk Arrays . . . . . . . . . . . . . . . . . . . . . . . . . . . . .234
Enclosure Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .235
Connection Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .239
Chapter 9: Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .241
Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . .241
Contacting Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . .245
Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .248
Returning Product For Repair . . . . . . . . . . . . . . . . . . . . . . . . . . . .249
Appendix A: Serial Connector Pinout . . . . . . . . . . . . . . . . . . . . . . .251
Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .253
viii
Page 9
Chapter 1: Introduction
• About This Manual, page 1
• Overview, page 2
• Architectural Description, page 3
• Features and Benefits, page 3
Thank you for purchasing Promise Technology’s VTrak external disk array
subsystem.
About This Manual
This User Manual describes how to setup, use and maintain the VTrak 15110
external disk array subsystem. It also describes how to use the built-in commandline utility (CLU) and Web-based Promise Array Management—Professional
(WebPAM PRO) software.
This manual includes a full table of contents, index, chapter task lists and
numerous cross-references to help you find the specific information you are
looking for.
Also included are four levels of notices:
A Note provides helpful information such as hints or alternative
ways of doing a task.
An Important calls attention to an essential step or point required
to complete a task. Important items include things often missed.
A Caution informs you of possible equipment damage or loss of
data and how to avoid them.
A Warning notifies you of probable equipment damage or loss of
data, or the possibility of physical injury, and how to avoid them.
Note
Important
Caution
Warning
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VTrak 15110 User Manual
Overview
VTrak provides data storage solutions for applications where high performance
and data protection are required. The failure of any single drive will not affect data
integrity or accessibility of the data in a RAID protected logical drive.
Drive Carrier LEDs
VTrak 15300
PROMISE
Power and Status LEDs Drive Carriers
Figure 1. VTrak 15110 front view
A defective drive may be replaced without interruption of data availability to the
host computer. If so configured, a hot spare drive will automatically replace a
failed drive, securing the fault-tolerant integrity of the logical drive. The selfcontained hardware-based RAID logical drive provides maximum performance in
a compact external chassis.
Storage Enclosure
RAID Controller
Processor (SEP)
Power Supply Cooling Unit
Power SupplyCooling Unit
with Battery
Figure 2. VTrak 15110 rear view
The VTrak 15110 is an external disk array subsystem with a capacity of fifteen
individual Serial ATA or (parallel) ATA disk drives.
2
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Chapter 1: Introduction
The two standard LVD SCSI interface provides compatibility with any system that
uses a SCSI interface. No vendor unique commands are required for the
operation of the VTrak subsystem.
Architectural Description
The VTrak 15110 is a Direct Attached Storage (DAS) subsystem that can also
function in a Storage Area Network (SAN). It consists of 15 disk drive bays, a 3U
enclosure with mid-plane, RAID controller, power and cooling units, and
enclosure processor all in one cable-less chassis design. Multiple fans and
power supplies provide redundancy to ensure continued usage during
component failure. The RAID controller is hardware based and controls all logical
drive functions transparently to the host system. VTrak appears to the computer’s
operating system as a standard SCSI drive or drives.
Features and Benefits
Feature Benefit
3U 19-inch wide enclosure Installs easily in any standard rackmount.
Supports RAID levels 0, 1, 3, 5, 10
and 50
Supports online logical drive
(array) expansion
Supports online RAID migration Allows you to convert a logical drive from
Supports Parallel ATA drives (with
a Promise adapter card)
Supports logical drive migration
from other Promise RAID products
S.M.A.R.T. monitoring Warns of disk drive degradation and
Dual-channel standard SCSI-3
(Ultra 160) drive to host
Up to 20K IOPS (over two iSCSI
ports)
Allows system to be tuned for maximum
performance.
Lets you add disk drives to an existing
logical drive without interrupting data
accessibility
one RAID level to another without
interrupting data accessibility
Allows you to use existing ATA disk drives.
Allow you to seamlessly move your existing
logical drives to VTrak without recreating
them.
potential failure.
Compatible with all SCSI-3 or SCSI-2/LVD
host adapters. No special OS drivers used.
High processing rate.
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VTrak 15110 User Manual
Feature Benefit
Up to 200 MB/sec sustained
High data thoughput.
bandwidth (over two iSCSI ports)
Hardware-assisted XOR engine High-speed parity calculation for parity type
logical drives.
Supports out-of-band management
through RS232 and 10/100 BaseT
Ethernet connections
Supports SNMP (v1) CIM and
WBEM standards
Tagged command queuing up to
256 commands
Supports SATA II Native Command
Queuing
Hot-swap feature for drive carriers,
power supplies, fans and battery
Allows you to manage the RAID subsystem
while maximizing bandwidth on the iSCSI
network.
API-ready for enterprise management
integration.
Maximum performance in Multi-Threaded
Operating Systems.
High performance and efficiency through
efficient command re-ordering.
Allows a defective component to be
replaced without interrupting data
accessibility to the host system.
Tool-less field-replaceable units
(FRUs)
All FRUs can be replaced without tools,
saving time and effort for support personnel.
Hot-spare drives Maintains full fault tolerant integrity by
automatically rebuilding the data from a
failed drive to an installed hot spare drive.
Supports multiple, designated and global
spares.
Automatic background data
reconstruction when a drive is
Logical drive is quickly back on-line with
minimal user intervention.
replaced
Redundant, hot-swappable cooling
units
N+1 Redundant, hot-swappable
power supplies
Load sharing and full operation even with
multiple failed fans.
Load sharing and full operation even with a
failed power supply.
Redundant SCSI ports Load sharing and full operation even with a
failed SCSI port.
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Chapter 1: Introduction
Feature Benefit
Cluster support Supports two-node server clusters for
performance and availability.
Complete cable-less design All components easily plug directly into
boards. No cables to complicate setup or
maintenance.
Cache battery backup 72-hour backup for controller cache to retain
data in case of power failure.
Command-line and Graphic-user
interfaces
Choice of control and monitoring methods
for greater flexibility.
Specifications
Drive Capacity: 15 SATA and PATA disk drives (3.5" x 1" form factor only)
External I/O Ports: Dual Ultra 160 SCSI with 68-pin VHDCI connections
Sustained Throughput: Up to 200 MBps (over two iSCSI ports)
Sustained I/Os: Up to 20,000 I/Os per second
Data Cache: Up to 512MB predictive data cache with automatic write cache
destaging and 72-hour battery backup protection (256 MB, standard)
Supported RAID Levels:
•RAID 0•RAID 1•RAID 3
•RAID 5 •RAID 10 •RAID 50
Any combination of these RAID levels can exist at once on separate logical
drives. See page 207 for more information on RAID.
RAID Flexibility: Configurable RAID stripe size – 4,8,16,32 or 64 sectors per disk.
Rebuild priority tuning: Adjustment of minimum I/O reserved for server use during
rebuild.
Hot-spares: Multiple global and designated hot spares.
Maximum Disks & LUNs: 15 in any combination of RAID levels and drive types.
Supported Disk Interfaces: Serial ATA (SATA), Parallel ATA (with optional
Promise adapter).
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VTrak 15110 User Manual
Supported Operating Systems:
• Windows 2000
• Windows XP Professional
• Windows 2003
•Mac OS X
• RedHat Linux
• SuSE Linux
Current: 8 A @ 100 VAC; 4 A @ 200 VAC (max. rating with two power cords)
Power Consumption: 440 watts
Power Supply: Dual 500W, 100–240 VAC auto-ranging, 50–60 Hz, dual hot swap
and redundant with PFC, N+1 design
Thermal Output: 1590 BTU/hour (max current)
Operating Temperature: 41° to 104°F (5° to 40°C)
Non-operational Temperature: -40° to 140°F (-40° to 60°C)
Relative Humidity: Maximum 90%
Vibration: Random, 0.21 grms, 5 to 500Hz, 30Mins, X, Y, Z axis
Management Tools: WebPAM Professional, Command Line Utility
Management Interfaces: Ethernet, RS232 (Serial)
Management Protocols: SNMP, SSL, WBEM, Telnet
Notification: Email, audible, and visible alarms
Dimensions: Height, 5.0 in (12.7 cm); Width, 17.6 in (44.8 cm); Depth, 26.0 in
(66.0 cm)
Weight: 66 lbs (30 Kg) without drives; Approximately 84 lbs (38 Kg) with 15 drives
installed
Safety Certifications: CE, FCC Class A, BSMI, VCCi, cUL, TUV, MIC
Limited Warranty: 3 Years (See page 248 for details)
FCC Statement
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) this device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that
may cause undesired operation.
6
Page 15
Chapter 2: Installation
• Unpack the VTrak storage subsystem (below)
• Mount VTrak 15110 in a Rack (page 8)
• Install Disk Drives (page 9)
• Verify the SCSI HBA Card (page 15)
• Connect the SCSI Cables (page 16)
• Connect the Management Cables (page 22)
• Connect the Power (page 23)
• Set-up Management Connections (page 25)
• Set Up Telnet Connection (page 29)
• Install WebPAM PRO Software (page 33)
Unpack the VTrak
The VTrak box contains the following items:
•VTrak Unit
• Quick Start Guide
• Null Modem Cable
• SCSI Terminators (2)
• Left and right mounting rails
The electronic components within the VTrak disk array are
sensitive to damage from Electro-Static Discharge (ESD).
Observe appropriate precautions at all times when handling the
VTrak or its subassemblies.
In order to work with VTrak, the SCSI Host Bus Adapter (HBA)
card you select for the Host PC must meet requirements. See
page 15.
• 1.0m External VHDCI SCSI cables (2)
• Screws for disk drives
(64 plus 4 spares)
• 1.5m (4.9 ft) Power cords (2)
• CD with WebPAM PRO Software,
User Manual and Quick Start Guide
Warning
Important
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VTrak 15110 User Manual
Mount VTrak 15110 in a Rack
Vertical Rack Post
Direct attach to post
VTrak 15110
PROMISE
Mounting Rail
(included)
VTrak 15200
Figure 1. Rackmounted VTrak 15110
The VTrak 15110 installs directly to the rack with or without using the supplied
mounting rails.
Rack front post
VTrak subsystem
VTrak attaching screw
Rack rear post
Rail adjustment screw
Rail attaching screw
(not included)
Rail attaching screw
Back side of post
(not included)
Figure 2. Mounting rail installation
Mounting
Rail
Back side
of post
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Chapter 2: Installation
If you plan to use the mounting rails, follow this procedure to install them:
1. Attach one end of the rail to the back side of the rack’s front post.
2. Reposition the adjusting screws as needed to fit the rail to the rack properly.
3. Attach the other end of the rail to the back side of the rack’s rear post.
4. Repeat steps 1 through 3 to attach the other rail.
5. Square the rails in the rack and tighten the attaching screws.
6. Set the VTrak onto the rails.
7. Attach the VTrak to the rack’s front posts with the screws provided.
Caution
Do not pull or push the handles on the Power Supplies or the
Controller units in order to move the VTrak. Hold the VTrak by the
housing only.
Install Disk Drives
Before using the VTrak you must first populate it with Serial ATA (SATA) disk
drives. You can also use Parallel ATA (PATA) disk drives with the optional SATAto-PATA adapters available from Promise Technology. The VTrak 15110 can
support up to fifteen disk drives and provide the RAID configurations listed below.
See Chapter 7, page 207 for a complete explanation of RAID on VTrak.
RAID Configuration
RAID 0 1 15
RAID 1 2 2*
RAID 3 3 15
RAID 5 3 15
RAID 10 4 14
RAID 50 6 14
* RAID 1 logical drives work in matched pairs. VTrak
supports up to seven (7) RAID 1 logical drives.
Number of disk drives
Minimum Maximum
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VTrak 15110 User Manual
Before installing a Parallel ATA disk drive, be sure the jumpers on
the disk drive are set for master operation. Never set a drive for
slave operation.
You can use disk drives of different manufacturers and sizes. In
logical drives with different drive sizes, the drives are forced to
equal the capacity of the smallest physical drive.
Important
Note
Figure 3. VTrak 15110 Disk Drive access
10
VTrak ChassisDrive Carrier Latch Handle
Page 19
Chapter 2: Installation
To remove a Drive Carrier from the VTrak, pull the Drive Carrier Latch Handle
and remove an unused Drive Carrier (see Figure 3).
PATA-to-SATA
Adapter
PATA Drive
Mounting Holes
SATA Drive Mounting Holes
Figure 4. Drive Carrier mounting holes
Note that the Drive Carrier has several mounting holes (above). Those marked
with a triangle are for disk drives.
Caution
Be sure to install the counter-sink screws supplied with the VTrak.
Use of other types of screws can damage the adjacent drives.
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VTrak 15110 User Manual
Serial ATA Disk Drives
Serial ATA Disk Drive
Figure 5. SATA Disk Drives mount at the front of the carrier
1. Carefully lay the drive into the drive carrier at the front, so that the screw
holes on the bottom line up.
2. Insert the screws through the holes in the Drive Carrier and into the bottom
of the disk drive (see Figure 4).
• Install only the screws supplied with the VTrak.
• Install four screws per drive.
• Snug each screw. Be careful not to over tighten.
3. Reinstall the drive carrier into the VTrak chassis.
4. Repeat these steps until all of your disk drives are installed.
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Chapter 2: Installation
Parallel ATA Disk Drives
In order to use Parallel ATA disk drives in VTrak, you must first install a PATA-toSATA adapter available from Promise Technology.
Parallel ATA
Disk Drive
PATA-to-SATA
Adapter
Figure 6. PATA Disk Drives require a PATA-to-SATA adapter
1. Obtain the needed quantity of PATA-to-SATA adapters from your Promise
distributor.
2. Carefully lay the converter into the drive carrier, with the SATA connection
facing forward (see Figure 5), so that the screw holes on the bottom line up
(see Figure 3).
3. Install the four screws that came with the adapter.
4. Lay the carrier on a flat surface. Hold a disk drive in one hand and connect
the power and data cables with the other.
5. Carefully lay the drive into the carrier so that the screw holes on the bottom
line up (see Figure 4).
6. Insert Promise-supplied screws through the holes in the drive carrier and
into the bottom of the disk drive.
7. Slide the assembled drive carrier back into the chassis and press the handle
forward to secure the Drive Carrier.
8. Repeat these steps until all of your disk drives are installed.
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VTrak 15110 User Manual
Caution
If you plan to operate your VTrak with fewer than 15 disk drives,
install all 15 Drive Carriers into the enclosure, to ensure proper
airflow for cooling.
Important
Be sure each drive is securely fastened to its carrier. Proper
installation ensures adequate grounding and minimizes vibration.
Do not install drives with fewer than four screws.
Note
Previous array enclosures from Promise required you to latch the
drive carrier handle in order to power the drive. VTrak uses the
handle only to lock the carrier in place.
Drive Numbering
Each disk drive in VTrak is identified by a number used for creating and
managing logical drives. VTrak numbers disk drives from left to right. Numbers a
stamped above each drive bay for easy indentification.
Drive 1 Drive 15
Figure 7. VTrak disk drives are numbered left to right
14
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Chapter 2: Installation
Verify the SCSI HBA Card
Data travels between the Host PC and the VTrak storage system through a SCSI
connection. Therefore, the SCSI HBA card is an essential part of the Host PC
and VTrak system.
The table below lists the minimum and preferred specifications for a SCSI HBA
card.
Minimum Preferred
Data Transfer Rate 80 MB/s 160 MB/s
PCI Bus 32-bit 64-bit
PCI-X Bus no yes
External Connector 68-pin HD* 68-pin VHDCI
Cable Interface LVD LVD
Supports LUNs yes yes
* Requires use of a 68-pin HD to 68-pin VHDCI SCSI cable
(available from Promise Technology).
Refer to your system and/or SCSI HBA manual for these specifications.
VTrak has a peak sustained thoughput of more than 100 MB/s per channel.
Using an 80 MB/s SCSI card will result in a performance bottleneck under certain
conditions.
Notes
For applications where two SCSI HBA cards are required, you can
use a dual-channel SCSI HBA card.
Many single-channel SCSI HBA cards have multiple connectors.
Be sure your card really is dual-channel.
If you connect two SCSI channels to a single-channel SCSI HBA
card, only one channel will function.
15
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VTrak 15110 User Manual
Connect the SCSI Cables
Installation of the VTrak is very similar to a standard SCSI drive. The SCSI
connector accepts the Very High Density Connector Interface (VHDCI), 68-pin,
Low Voltage Differential (LVD) SCSI cable used on many SCSI devices.
SCSI Channel 1 SCSI Channel 2
Figure 8. VTrak 15110 SCSI connections
When you attach the SCSI cables, you can use either the upper or lower
connector for each channel. The connectors are non-directional, there is no SCSI
in / SCSI out.
Caution
To prevent possible damage to the VTrak or your Host PC, ensure
that the power to both units is OFF before connecting the SCSI
cables.
Important
VTrak has two SCSI channels. When you attach a SCSI cable to
the connector of one channel, be sure to attach a terminator to the
other connector of the same channel. See Figure 8, above.
16
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Chapter 2: Installation
The VTrak has four 68-pin, VHDCI SCSI connectors and two separate SCSI
channels. These connectors are used in one of five ways:
• Configuration 1: One VTrak, one Host PC, one SCSI HBA card
• Configuration 2: One VTrak, one Host PC, two SCSI HBA cards
• Configuration 3: One VTrak, two Host PCs, one SCSI HBA card in each
• Configuration 4: Two (or more) VTraks, one Host PC, one SCSI HBA card
(daisy chain)
• Configuration 5: Two VTraks, one Host PC, two SCSI HBA cards
VTrak makes use of SCSI Target IDs (TIDs) and Logical Unit Numbers (LUNs) to
enable multiple VTrak arrays managed by a single Host PC. How to set TIDs and
LUNs is explained on page 97. At this point, proceed with the connection of SCSI
cables following industry standard guidelines and the illustrations on the following
pages.
Caution
Proper termination and SCSI-3 compliant cables are required for
the system to operate correctly. Two external SCSI terminators
and a SCSI-3 compliant cables are included with the VTrak 15110.
SCSI Terminator
When the VTrak is the last SCSI device in the chain you must install the Promisesupplied (or equivalent) external SCSI terminator on both SCSI Connectors (see
below). The SCSI cable or terminator can attach to either SCSI connector. If you
use a SCSI channel, you must attach a SCSI Terminator to it.
SCSI
Channel 1
SCSI
Channel 2
Attach SCSI cable
or Terminator to
either connector
VTrak Controller
SCSI
Te rm in at o r
Figure 9. If you use a SCSI channel, attach a terminator to it
17
SCSI
Te rm in at o r
Page 26
VTrak 15110 User Manual
Configuration 1: One VTrak, one Host PC, one SCSI HBA card
SCSI Terminator
SCSI HBA
Card
SCSI Cable
Connect to either channel 1 or 2
Host PC
Attach the SCSI cable to either of VTrak’s SCSI channels.
VTrak
Configuration 2: One VTrak, one Host PC, two SCSI HBA cards
SCSI Terminators
SCSI HBA
cards
VTrak
SCSI Cables
Host PC
You can use a dual-channel SCSI HBA card for this application.
18
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Chapter 2: Installation
Configuration 3: One VTrak, two Host PCs, one SCSI HBA card in each
This arrangement allows you to manage the same VTrak from two different Host
PCs.
SCSI Terminators
VTrak
SCSI Cables
SCSI HBA Cards
Host PC 1 Host PC 2
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VTrak 15110 User Manual
Configuration 4: Two VTraks, one Host PC, one SCSI HBA card (daisy chain)
SCSI Cable
SCSI
Te rm in a to r
VTrak 1
SCSI HBA Card
Host PC
Do the following when daisy-chaining VTraks:
1. Use a 68-pin VHDCI cable to attach each VTrak array to the SCSI chain.
You can connect up to eight (8) VTraks on the same SCSI chain.
2. Set a different SCSI Target ID for each VTrak.
For example, a daisy chain of six VTraks could have these assignments:
VTrak 1 . . . .Target ID 1
VTrak 2 . . . .Target ID 2
VTrak 3 . . . .Target ID 3
VTrak 4 . . . .Target ID 4
VTrak 5 . . . .Target ID 5
VTrak 6 . . . .Target ID 6
See page 98 (WebPAM PRO) or page 180 (CLU) for instructions how to set
SCSI Target IDs.
3. Install a SCSI terminator on the last VTrak in the chain.
VTrak 2
20
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Chapter 2: Installation
Configuration 5: Two VTraks, one Host PC, two SCSI HBA cards
A Host PC manages two VTraks through separate SCSI connections. An an
alternative to daisy chaining, it can provide increased I/O performance.
SCSI Terminators
SCSI HBA
cards
Host PC
You can use a dual-channel SCSI HBA card for this application.
With one to eight VTraks connected to each SCSI HBA card, you can use as
many SCSI HBA cards as your PC will support.
SCSI Cable
VTrak 1
VTrak 2
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VTrak 15110 User Manual
Connect the Management Cables
VTrak 15110 has two types of Management connections:
• Management Port connection – Enables
network using the WebPAM PRO Software. VTrak supports Ethernet and
Telnet protocols.
• RS-232 Serial connection – Enables the Command Line Utility (CLU) on
your PC to monitor and control VTrak.
Management
Port Connector
Mgmt
Figure 4. VTrak 15110 serial and network connections
you to monitor the VTrak over your
RS-232 Serial
Connector
IOIOI
Management Port Connection
The Network connection is for using WebPAM PRO over the network and also for
using the CLU through a Telnet connection.
1. Arrange with your Network Administrator to provide a network connection for
the VTrak.
2. Attach the network cable to the network connector on the VTrak..
Caution
Do not attempt to connect an Ethernet cable, regular or crossover, directly between the VTrak and your PC. This is a network
connection and requires a hub or switch.
RS-232 Serial Connection
The serial connection uses the null modem cable provided with the VTrak.
1. Attach the null modem cable to the RS-232 serial port on your PC.
2. Attach the other end of the null modem cable to the serial port on the VTrak.
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Macintosh Users
If your Host PC is an Apple Macintosh, you do not have the RS-232 serial port
needed to set-up a Management connection.
Promise has developed a Telnet utility for the Macintosh that establishes a Telnet
connection between the Macintosh PC and the VTrak without an initial setup
though an RS-232 serial connection. See Mac OS X on page 29 for more
information.
As an alternative, obtain the following items to make a serial connection:
• A USB to DB-9 serial converter
• Terminal emulation software
Several manufacturers offer USB to DB-9 serial converters and cables. For
terminal emulation software, go to:
http://homepage.mac.com/dalverson/zterm/
Download and install the ZTerm software onto your system.
Connect the Power
Warning
Power supplies can contain over 240 volts. This high voltage, if
mishandled, can cause serious injury or death.
Do not touch or handle a power cable or power supply unless you
have been trained and prepared to perform this task.
VTrak systems will operate on either 115 volts AC or 230 volts AC. The VTrak
15110 includes two replaceable power supply modules with autosense voltage
selection and Power Factor Correction (PFC).
Retaining
Bail
Power
Connection
Power
Switch
Figure 11. Power Connections and Switch
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Cooling
Fan
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Plug the power cords into the power connections on both power supplies. Use
the retaining bails to hold the power cords in place and prevent an accidental
disconnection.
Turn both power supplies on.
When the power is switched on, the LEDs on the front of the VTrak will light up.
Power
FRU
Status
Disk Array
Status
SCSI-1
Activity
SCSI-2
Activity
Controller
Heartbeat
Figure 12.VTrak 15110 Displays
When boot-up is finished and the VTrak is functioning normally:
• Controller LED blinks green once per second for five seconds, goes dark for
five seconds, then blinks green once per second for five seconds again.
• Power, FRU and Logical Drive LEDs display green continuously.
• SCSI LEDs flash green if there is activity on that channel.
There are two LEDs on each Drive Carrier. They report the presence of power
and a disk drive, and the current condition of the drive.
Power/
Activity
Disk Status
Figure 13.VTrak 15110 Disk Carrier LEDs
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After a few moments the Power/Activity and Disk Status LEDs should display
green.
If there is no disk drive in the carrier, the Disk Status LED will display green while
the Power/Activity LED will remain dark.
Set-up Management Connections
As explained earlier, VTrak 15110 has two types of Management connections:
• Network – Supports the CLU and WebPAM PRO
• RS-232 Serial – Supports the CLU
The physical (cable) connections for these are described in an earlier section. If
you have not made these connections, do so before continuing.
Use the following procedures to enable Management connections for VTrak.
Terminal Emulation is required in all cases. The others are required depending on
the Management connections you choose.
Terminal Emulation
Terminal emulation is the means of communication over an RS-232 serial
connection. In the following procedure, you will establish a Terminal Emulation
link between the Host PC and the VTrak.
Regardless of your choice of management connection, you must first establish a
Terminal Emulation connection.
If you are using a Macintosh PC and have no provision for a RS-232 connection,
see the instructions under Mac OS X on page 29.
1. Change your PC’s COM Port settings to agree with the following:
• Bits per second: 115200
• Data bits: 8
• Parity: None
• Stop bits: 1
• Flow control: none
2. Start your PC’s terminal emulation program.
3. Press Enter once to launch the CLU.
The CLU Main Menu appears (below) and is ready to use.
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For a full list of CLU capabilities and functions, see Chapter 5 on page 133.
Set IP Addresses and Subnet Mask
This procedure is required for a network connection to the VTrak. In order for the
network connection to work, you must set the IP addresses of the Management
Port and Gateway, and set the Subnet Mask.
If you do not plan to use a network connection, you can skip to the next
procedure.
Caution
Use of the DHCP feature on VTrak can result in losing network
connection to the VTrak after a shutdown or power failure. For this
reason, Promise recommends a static IP address.
To enable DHCP:
1. From the Network Management menu, press 1 and Enter to access the
Management Port menu.
2. Press 1 and Enter to access DHCP.
3. Press Y and Enter to enable DHCP on VTrak.
4. Press Enter again to return to the Management Port menu.
To make settings manually:
1. From the Network Management menu, press 1 and Enter to access the
Management Port menu.
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The Management Port settings display.
------------------------------------------------------------------------- Management Port IP Address: 10.0.0.2
Subnet Mask: 255.0.0.0
Gateway IP Address: 0.0.0.0
Telnet: disabled
TFTP Server IP Address: 0.0.0.0
SNMP Name: Sonoma
SNMP Location: Promise
------------------------------------------------------------------------Network Management
1. Management Port
2. Telnet
3. TFTP Server
4. SNMP
5. Ping
R. Return to previous menu
Please enter your menu choice>1
2. Press 1 and Enter to select Management Port.
------------------------------------------------------------------------- Management Port IP Address: 10.0.0.2
Subnet Mask: 255.0.0.0
Gateway IP Address: 0.0.0.0
------------------------------------------------------------------------Management Port
1. DHCP
2. Management Port IP
3. Subnet Mask
4. Gateway
R. Return to Previous Menu
Chapter 2: Installation
Please enter your menu choice>1
3. Press 1 and Enter to change the management port IP address.
--------Configure Management Port IP address--------
Current management port IP Address: 10.0.0.2
Modify management port IP address(y/n)?>y
New management port IP address>192.168.1.56 (an example only)
New management port IP address: 192.168.1.56
Press Enter key to return
4. Press Y and Enter to modify the management port IP address.
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5. Type the new IP address and press Enter.
The CLU confirms the new management port IP address.
6. Press Enter to return to the Management Port menu.
7. Repeat steps 3 though 6 to set the Subnet mask and Gateway IP address
8. Restart the VTrak.
Important
All three settings must be correct in order for WebPAM PRO to
connect to the VTrak.
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Set Up Telnet Connection
A Telnet connection allows you to access VTrak’s CLU over the network. This
allows RAID management over a greater distance from the VTrak itself.
This procedure is required for a Host PC that does not have an available RS-232
serial port.
The CLU screen looks and works exactly the same over a Telnet connection as it
does over a serial connection.
Enable Telnet on VTrak
Telnet is the means of using the CLU over a network connection. VTrak’s Telnet
service is disabled by default. Follow these instructions to enable Telnet.
Windows and Linux
1. Connect the RS-232 cable between the Host PC and VTrak.
Refer to Step 7 on page 25 for the RS-232 settings and setup.
2. Launch HyperTerminal or Minicom.
3. In the CLU Main Menu, select Network Management > Telnet and choose
Enable/disable Telnet.
This action enables the Telnet support.
Mac OS X
Since the Macintosh has no RS-232 port, you will enable the Telnet service
through the network using a Telnet utility.
1. Download the Promise Telnet utility for Mac, file name telnetenable.bin and
copy it to a convenient folder.
2. Open a Terminal window.
3. Change the file mode of telnetenable.bin to executable (example: chmod
777 telnetenable).
4. Ping the VTrak box over the network to be sure it is connected (example:
ping 10.0.0.2).
VTrak’s default Management port IP address is 10.0.0.2.
If the VTrak does not respond, take the necessary action to establish a
network connection.
5. Launch the Telnet utility, and run telnetenable [IP address of the VTrak].
6. When you see “Telnet port enabled”, run telnet IP-address 2300.
Use ./telnetenable IP-address to enable the telnet port and ./telnetenable
IP-address 0 to disable it.
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Make a Telnet Connection
The Telnet feature on VTrak must be enabled. See “Enable Telnet on VTrak” on
page 29.
HyperTerminal (Windows) or Minicom (Linux)
1. Launch the HyperTerminal or Minicom application.
2. Open a terminal window,type a name and click OK (above, left).
3. In the Connect using dropdown menu, select TCP/IP (Winsock) (above,
right).
4. In the Host address field, type the VTrak’s IP address.
5. In the Port number field, type 2300.
6. Click OK.
The Telnet login window opens.
7. In the Telnet Login, type a user name (administrator is the default) and press
Enter.
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8. Type a password (password is the default) and press Enter.
The CLU screen opens. See Chapter 5 (page 133) for information about how
to use the CLU.
Command Line (Windows) or Terminal Icon (Linux)
1. Go to the Windows command line or click the Linux terminal icon.
2. Type telnet and press Enter.
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3. Type a lower-case letter O, space, the VTrak’s IP address, space, 2300.
Example: o 192.168.10.48 2300
4. Press Enter.
The telnet login screen appears.
5. In the Telnet Login, type a user name (administrator is the default) and press
Enter.
6. Type a password (password is the default) and press Enter.
The CLU screen opens. See Chapter 5 (page 133) for information about how
to use the CLU.
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Install WebPAM PRO Software
Web-Based Promise Array Management—Professional (WebPAM PRO)
software provides a browser-based graphic user interface used to monitor and
manage VTrak and its logical drives. Because it works over your network, it can
monitor and control multiple VTraks. WebPAM PRO consists of two components:
• Utility Server – WebPAM PRO software you install
• CIMOM Agent – WebPAM PRO component preinstalled on the VTrak
Utility Server Installation Locations
When you install WebPAM PRO, you are installing the Utility Server. Where you
install WebPAM PRO depends on your management connection. If you plan to
use the VTrak Management (network) port, there are three possible locations.
• A networked PC
• A network file server
•The Host PC
Installation Guidelines
When you install WebPAM PRO on a network, follow these rules.
• Install the Utility Server only on a PC or Server that is permanently
connected to your network.
• Install only one instance of the Utility Server on your network.
Operating System Support
On the PC or server where you install WebPAM PRO, Promise Technology
recommends:
• Windows 2000
• Windows XP Professional
• Windows 2003
• RedHat Linux
• SuSE Linux
•Mac OS X
•Solaris 9
The Utility Server supports these operating systems. Choose one of them to take
full advantage of all the features of WebPAM PRO.
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CIMOM Agent
VTrak ships from the factory with a CIMOM agent installed..
The
Internet
Desktop PC
with Internet
browser
Router & Firewall
Networked PC
with Internet browser
Laptop PC
with Internet
browser
Networked PC
with Utility Server
Host PC
with a single
VTrak Subsystem
Figure 7. WebPAM PRO on a network
34
Rackmounted VTrak
Subsystems
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Chapter 2: Installation
Internet Browser
Typically an Internet browser comes with your operating system. WebPAM PRO
does not include a browser. For computers that will remotely monitor and
manage the RAID, the Internet Browser is the only software required.
Your Internet Browser provides the means for you to monitor and configure your
Promise RAID products using WebPAM PRO. You can use the most recent
versions of either Internet Explorer or Netscape Navigator.
Before you start…
1. Obtain the IP addresses of these devices:
• The PC or server where you plan to install WebPAM PRO
• The VTrak(s) you plan to monitor
2. If you are planning to use other applications that rely on JRE or JDK, always
install them first before you install WebPAM PRO. WebPAM PRO will use the
existing JRE rather than installing a second one.
WebPAM PRO will install JRE 1.4 on your system unless you already have
JRE or JDK versions 1.3.0 or 1.4.
Install WebPAM PRO
Windows
Follow these steps to install WebPAM PRO on your Windows-based PC or
Server.
1. Boot up the PC/server and launch Windows.
If the computer is already running, exit all programs.
2. Insert the software CD into your CD-ROM drive.
3. Double-click on the Install CD's icon to open it.
4. Double-click on the Installer icon to launch it (right).
The first WebPAM PRO installation dialog box appears, as
shown on page 37.
Linux
Follow these steps to install WebPAM PRO on your Linux-based PC or Server.
1. Boot up the PC/server and launch the Linux GUI.
If the computer is already running, exit all programs.
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2. Insert the software CD into your CD-ROM drive.
3. In the CD window, double-click on the webpam...bin icon to
begin installation (right).
4. When the Run or Display? dialog box appears, click Run in
Terminal.
After several moments, the Terminal window closes and the first WebPAM
PRO installation dialog box appears, as shown on the next page.
Mac OS X
Follow these steps to install WebPAM PRO on your Mac OS X-based PC or
Server.
1. Boot up the PC/server and launch Mac OS X.
If the computer is already running, exit all programs.
2. Insert the software CD into your CD-ROM drive.
3. Double-click on the Install CD's icon to open it.
4. Double-click on the Installer icon to launch it (right).
The first WebPAM PRO installation dialog box appears, as
shown on the next page.
Solaris
Follow these steps to install WebPAM PRO on your Solaris-based PC or Server.
1. Boot up the PC/server and launch Solaris.
If the computer is already running, exit all programs.
2. Insert the software CD into your CD-ROM drive.
3. Open a Terminal Console (window).
4. Navigate to the Solaris folder on the CD.
5. Type ls and press Enter to verify the name of WebPAM installer file.
6. Type sh webpam...bin (use the actual file name) and press Enter to begin
installation.
The first WebPAM PRO installation dialog box appears, as shown on the
next page.
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Chapter 2: Installation
Installation Under All Supported Operating Systems, continued
In the following examples, the Windows install screens are shown. Linux and
Mac OS X install screens have a slightly different appearance but the
information, choices and actions required are exactly the same.
1. When the Introduction screen appears (above), click the Next button.
2. When the License Agreement appears (above), click the “I accept the
terms...” radio button, then click the Next button.
If you do not accept the terms of the Agreement, the installation will stop.
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3. When the SSL Security Options screen appears (above), you can check
External Security. An explanation follows.
External SSL Security – Applies security to all connections involving the
Internet or outside your company firewall.
Security options are invisible to authorized users.
Promise Technology provides a default certificate for the server as well as for
internal data communication. However, in some cases it is always better to
install and verify your own certificate for the webserver. And if possible, verify
certificate by certificate authority like Verisign or Thwate. See your MIS
Administrator for guidance.
Click the Next button when you have made your choice.
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4. When the Utility Server Information screen appears (below), type the
requested network addresses.
You must type the correct information for Email Server and Email Sender or
the installation will not proceed.
Email Server – Type in the name of your company's email server.
Email Sender – Type in the email address of the person responsible for
maintaining the RAID. This address will be the return address on all email
notifications sent from the Utility Server to all recipients.
Click the Next button when you are finished.
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5. When the Choose Install Folder screen appears (below), make your
selection of a folder for the WebPAM PRO applications you are installing.
The default folder is C:\WebPAM. If you want a different folder, type its
location and click the Choose... button.
If you change your mind and want the default location, click on the Restore
Default Folder button.
Click the Next button when you are finished.
6. When the WebPAM PRO Installation Configuration screen appears (above),
take a moment to review your choice of install folder and the available disk
space on the target hard drive.
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• If you need to make changes, click the Previous button to return to the
Install Folder screen.
• If you are satisfied with the proposed installation, click the Install button.
7. When the Install Complete screen appears (above), the installation process
is finished. Click the Finish button to go to the Promise Registration website.
Important
Registration of your VTrak and WebPAM PRO provides useful
information that helps Promise Technologies to offer better
products and support. Please take a few minutes to register.
Thanks!
This completes the WebPAM PRO installation.
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Chapter 3: Setup
• VTrak Setup with WebPAM PRO (below)
• VTrak Setup with the CLU (page 57)
After installation, the next step is to configure VTrak. You can do this with
WebPAM PRO or the Command Line Utility (CLU), whichever you prefer.
This Chapter only deals with basic functions needed to setup a new VTrak. For a
full discussion of VTrak functions,refer to WebPAM PRO on page 65 and the CLU
on page 133.
VTrak Setup with WebPAM PRO
Set up with WebPAM PRO consists of the following steps:
1. Log-in to WebPAM PRO (below)
2. Add a Subsystem (VTrak) (page 46)
3. Access a Subsystem (VTrak) (page 46)
4. Create a Disk Array (page 48)
5. Create a Logical Drive (page 54)
6. Assign a SCSI Target ID (page 55)
7. Log-out of WebPAM PRO (page 56)
Log-in to WebPAM PRO
1. Launch your Browser.
2. In the Browser address field, type in the IP address of the PC/Server where
you installed WebPAM PRO, as explained below. Do not type the VTrak’s IP
address.
If you did not choose the External Security option during WebPAM PRO
installation, use the Regular connection.
If you chose the External Security option during WebPAM PRO installation,
use the Secure connection.
Regular Connection
• WebPAM PRO uses an HTTP connection. . . . . . . . . . . . . . . . .http://
• Enter the PC/Server’s IP address . . . . . . . . . . . . . . . 192.168.10.46
• Enter the Port number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . :8080
• Add to launch WebPAM PRO . . . . . . . . . . . . . . . . . . . . . . . /promise
Together, your entry looks like this:
http://192.168.10.46:8080/promise
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Secure Connection
• WebPAM PRO uses a secure HTTP connection . . . . . . . . . . .https://
• Enter the PC/Server’s IP address . . . . . . . . . . . . . . . 192.168.10.46
• Enter the Port number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . :8443
• Add to launch WebPAM PRO . . . . . . . . . . . . . . . . . . . . . . . /promise
Together, your entry looks like this:
https://192.168.10.46:8443/promise
Note that the IP address shown above is only an example. The IP address you
type into your browser will be different.
3. When the opening screen appears, log in as administrator and type in the
default password, which is password. The login and password are case
sensitive.
4. Click the Sign in button.
Important
Immediately after installation, change the Administrator's
password. Make the change under User Management. Each user
you create will have his/her own login ID and password.
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Note
Make a Bookmark (Netscape Navigator) or set a Favorite (Internet
Explorer) of the Login Screen so you can access it easily next
time.
After sign-in, the WebPAM PRO opening screen appears.
Chapter 3: Setup
The first time you log in to WebPAM PRO, there will be no Subsystems (VTraks)
or Users in the system. Promise recommends that you create the Subsystem(s)
first, then add the User(s).
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Add a Subsystem (VTrak)
1. Click on Administrator Tools icon to display the menu.
2. Click on the Subsystem Management icon.
3. Click the Add Subsystem tab (above).
4. In the IP Address field, type in the VTrak’s Management Port IP address.
Do not type the PC/Server’s IP address.
5. When you are done, click the Submit button.
The new Subsystem is added to Subsystem Management and also appears in
the Information tab.
Access a Subsystem (VTrak)
The WebPAM PRO CIMOM Agent resides on the VTrak and sends the
monitoring data to the Utility Server and on to the Browser. In Tree View, a newly
created Subsystem looks like this:
Each Subsystem (VTrak) is identified by an icon and its IP Address. Below it,
the VTrak Subsystem icon appears. A Subsystem is made up of:
SCSI Management – SCSI TIDs
Network Management – Management port connection
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Service Management – SNMP, Telnet and CIM services
Controllers – RAID Management on VTrak
Enclosures – Power supplies, cooling, cache battery, circuit cards
Disk Arrays – Creation and management of disk arrays and logical drives
Spare Drives – Physical drives assigned as global or dedicated hot spares
Logical Drive Summary – A list of all logical drives in this enclosure,
regardless of the disk array to which they belong
If you do not see these details in the Tree View, it means your network connection
to VTrak is not working. Restore your connection before proceeding.
If you do not see anything, lower your browser’s security settings.
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Create a Disk Array
A disk array is a collection of physical drives in a RAID. Logical drives are made
from disk arrays. To access the Disk Array tab:
1. Click on the Subsystem icon in Tree View.
2. Click on the VTrak icon.
3. Click on the Disk Arrays icon.
4. Click on the Create tab.
There are three ways to create a new disk array:
• Automatic – Creates a new disk array following a default set of parameters.
Makes one logical drive automatically
• Express – You choose the parameters for a new disk array by specifiying
the characteristics you want. You can create multiple logical drives at the
same time, however they will all be identical
• Advanced – You directly specify all parameters for a new disk array. Makes
one logical drive automatically. You can create additional logical drives at a
later time
Click the radio button of the method you want then click the Next button.
Or select one of these methods from the dropdown menu in the Create tab.
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Automatic Option
The Disk Array Automatic Creation option enables you to create a new disk array
following a default set of parameters. One logical drive will be made automatically
when you create the disk array.
When you choose the Automatic option, the following parameters display:
• Disk Arrays – The number of physical drives in the disk array, their ID
numbers, configurable capacity and the number of logical drives to be
created
• Logical Drives – The ID number of the logical drive(s), their RAID level,
capacity and stripe size
• Spare Drives – The physical drive ID number of the dedicated hot spare
assigned to this disk array
1. Review the parameters. If you accept them, proceed to the next step.
If you do NOT accept these parameters, use the Express or Advanced
option to create your disk array.
2. When you are done, click the Submit button.
The new disk array appears in the Disk Array List on the Information tab.
Proceed to logical drive creation (page 48).
Express Option
The Disk Array Express Creation option enables you to choose the parameters
for a new disk array by specifiying the characteristics you want. With this method,
you can create multiple logical drives at the same time you create your disk array.
However, all of the logical drives will be the same.
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To create a new disk array:
1. Check the boxes to select any one or combination of the following:
• Redundancy – The array will remain available if a physical drive fails
• Capacity – The greatest possible amount of data capacity
• Performance – The highest possible read/write speed
• Spare Drive – A hot spare drive
2. In the Number of Logical Drives field, enter the number of logical drives you
want to make from this disk array.
The maximum possible number of logical drives appears to the right of this
field.
3. From the Application Type menu, select an application that best describes
your intended use for this disk array: File Server
• Video Stream
• Transaction Data
• Transaction Log
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•Other
4. Click the Update button.
Or check the Automatic Update box and updates will occur automatically.
The following parameters display:
• Disk Arrays – The number of physical drives in the disk array, their ID
numbers, configurable capacity and the number of logical drives to be
created
• Logical Drives – The ID number of the logical drive(s), their RAID level,
capacity and stripe size
• Spare Drives – The physical drive ID number of the dedicated hot spare
assigned to this disk array
5. If you accept these parameters, proceed to the next step.
If you do NOT accept these parameters, review and modify your selections
in the previous steps.
6. When you are done, click the Submit button.
The new disk array appears in the Disk Array List on the Information tab.
Proceed to logical drive creation (page 48).
Advanced Option
The Disk Array Advanced Creation option enables you to directly specify all
parameters for a new disk array. One logical drive will be made automatically
when you create the disk array. If you select less than the total available capacity,
you can use the remaining space to create additional logical drives at a later time.
To create a new disk array:
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1. Enter a name for the disk array in the field provided.
2. Check the box to enable initialization, if desired.
If you checked the initialization box, select the type of initialization from the
dropdown menu.
• Quick – Erases the reserve sectors of the physical drives being added
to the disk array.
• Full – Erases all sectors of the physical drives being added to the disk
array.
3. Highlight physical drives you want in the disk array from the Available list and
press the >> button to move them to the Selected list.
You can also double-click them to move them.
4. When you are done, click the Next button.
5. Choose a RAID level from the dropdown menu.
The choice of RAID levels depends on the number of physical drives you
selected.
6. Specify a Capacity and the unit of measure (MB, GB, TB).
This value will be the data capacity of the first logical drive in your new disk
array. If you specify less than disk array's maximum capacity, the remainder
will be available for additional logical drives which you can create later.
7. Specify a Stripe size from the dropdown menu.
4, 8, 16, 32 and 64 KB are available, 64 KB is the default.
8. Click the Next button.
The Creation Summary lists the disk array information you specified.
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9. If you accept these parameters, proceed to the next step.
If you do NOT accept these parameters, review and modify your selections
in the previous steps.
10. When you are done, click the Submit button.
The new disk array appears in the Disk Array List on the Information tab.
Proceed to logical drive creation (next page).
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Create a Logical Drive
When you create a disk array (see page 48), you automatically create one logical
drive also. If the initial logical drive used less than the full capacity of the disk
array, you can create additional logical drives from the same disk array.
To access the Disk Array – Create LD tab:
1. Click on the Subsystem icon in Tree View.
2. Click on the VTrak icon.
3. Click on the Disk Arrays icon.
4. Click on the Disk Array icon.
5. Click on the Create LD tab.
To create a logical drive:
1. Enter an alias (name) in the field.
2. Select a RAID level from the dropdown menu.
3. Enter a capacity and select unit of measure (MB, GB, TB).
The default value is the available capacity of the disk array. You can use this
value or any lesser amount.
4. Select stripe block size from the dropdown menu.
5. Select (cache) Read Policy from the dropdown menu.
6. Select (cache) Write Policy from the dropdown menu.
7. Click the Update button when you are done.
The new logical drive appears in the list.
8. Click the Next button.
9. Verify your settings then click the Submit button.
The new logical drive appears in the Logical Drive List on the Information tab.
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In order to use this logical drive to read and write data, you must partition and
format it using the Host PC’s operating system.
Assign a SCSI Target ID
The term Target ID refers to the SCSI address of the two channels on the RAID
subsystem. A SCSI bus has an Initiator, such as the SCSI card inside the Host
PC, and at least one Target, such as the Controller and Logical Drives inside the
RAID subsystem. Each target must have its own address or Target ID number.
Target IDs can be divided into Logical Unit Numbers (LUNs) to extend the
number of available addresses. The default TID settings for both SCSI channels
is 0. This setting is adequate for most WebPAM and RAID subsystem
configurations. If an address conflict occurs, you might have to change the TID
setting.
You must have Creation Rights to access this function.
To access SCSI Target ID settings:
1. Click on the Subsystem icon in Tree View.
2. Click on the VTrak icon.
3. Click on the SCSI Management icon.
4. Click on the TID Settings tab.
To make settings:
1. Select the SCSI Target IDs you want to use on SCSI Channel 1.
2. Select the SCSI Target IDs you want to use on SCSI Channel 2.
3. Click the Submit button when you are done.
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Caution
Conflicting ID numbers can prevent WebPAM from connecting to
the RAID subsystem and/or cause the SCSI HBA BIOS not to
recognize the Logical Drives. Promise offers a sufficient quantity
of TIDs and LUNs to avoid any conflict problems.
The quantity and ID number of Target IDs you select depends in
part upon how many logical drives you plan to create, how your
Host PC and RAID subsystem are connected, and how many
addresses are on the SCSI bus.
Log-out of WebPAM PRO
There are two ways to log out of WebPAM PRO:
• Close your browser window
• Click Logout on the WebPAM PRO banner (below)
Note
After logging out, you must enter your username and password to log in again.
Clicking Logout brings you back to the Login Screen.
Internet Connection using WebPAM PRO
The above instructions cover connections between VTrak and WebPAM PRO
over your company network. It is also possible to connect to a VTrak from the
Internet.
Your MIS Administrator can tell you how to access your network from outside the
firewall. Once you are logged onto the network, you can access the VTrak using
its IP address.
Please note that only the PC with the SCSI connection can read and write data to
the logical drives on the VTrak. However, other PCs can monitor the VTrak from
virtually any location.
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VTrak Setup with the CLU
Notes
• If you worked though the Setup procedure above using
WebPAM PRO, your VTrak setup is complete. There is no
need to repeat the Setup with the CLU.
• See Chapter 5 for a full explanation of the CLU functions.
Set up with the CLU consists of the following steps:
1. CLU Connection (below).
2. Create a Logical Drive
• Automatically (page 58)
• Manually (page 59)
3. Assign a SCSI Target ID (page 63).
4. Exit the CLU (page 64).
CLU Connection
Before you begin, be sure the null modem cable is connected between the Host
PC and VTrak, and that both machines are booted and running.
1. Start your PC’s terminal emulation program.
2. Press Enter once to launch the CLU.
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Create a Disk Array
The following procedures provide the basic steps needed to create a disk array
and a logical drive to get your VTrak running quickly.
You can create your disk array automatically or manually. You might prefer to let
VTrak to create the disk array automatically if you are new to RAID technology or
you are satisfied with VTrak’s default settings.
Note
When VTrak creates a disk array automatically, it will use all
available physical drives. If you want to create multiple disk arrays,
use the manual creation function.
Create a Disk Array Automatically
Use this feature to quickly build a disk array using all available disk drives. You
specify the RAID level. The other options are chosen automatically. See Chapter
7, page 214 for a discussion of RAID Levels and the number of drives each
supports.
1. From the Main menu, press 3 and Enter to access Disk Array Management.
2. Press 1 and Enter to access the Disk Array Auto Creation.
*************Logical Drive Auto Creation************
Total --6-- free Physical Drives
RAID Mode Options:
0 - RAID 0 (Striping)
1 - RAID 1 (Mirroring)
3 - RAID 3 (Parity)
5 - RAID 5 (Parity Distributed)
10 - RAID 10 (Striping/Mirroring)
50 - RAID 50
Please enter RAID mode(0,1,3,5,10,50)>50
The Auto Creation tells you how many disk (physical) drives are free and
which RAID modes (levels) are possible.
3. Type the RAID mode you want and press Enter.
The proposed specifications for the new logical drive appear
Logical Drive Auto Creation Information:
Name: LogicalDrive
Number of Physical Drives: 6
RAID mode: RAID 50
Stripe block size: 64KB
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SMART check: enabled
Initialization: full
Create Logical Drive now(y/n)?>y
4. If you agree with the specifications, press Y and Enter.
If you disagree, press N and Enter. Then select Create New Disk Array
(below) and input your own settings.
This completes disk array creation. Go on to logical drive creation.
Create a Disk Array Manually
Use this feature to manually build a logical drive to meet your own requirements
or to use less than the full number of available disk drives. See page 214 for a
discussion of RAID Levels, the number of drives each supports and an
explanation of the available options.
1. From the Main menu, press 3 and Enter to access Disk Array Management.
2. Press 2 and Enter to access the Create New Disk Array.
**************Define New Logical Drive**************
Total 8 Physical Drives
*********Physical Drives Selection*********
ID Name Capacity
--------------------------------------------------------- 1 Maxtor 5A250J0 251 GB
3 WDC WD2000JB-00FUA0 200 GB
4 WDC WD2000JB-00FUA0 200 GB
7 ST380013AS 80 GB
9 WDC WD1200JD-00FYB0 120 GB
11 ST380013AS 80 GB
12 WDC WD1200JD-00FYB0 120 GB
15 Maxtor 6Y080M0 82 GB
Enter Physical Drive IDs and/or ID ranges
separated by commas. For example: 1,5,8-15.
Press R to continue after you have finished
selecting Physical Drives.
You r i n p ut?>1,3,4,5,9
3. Choose the physical drives for your logical drive and press Enter.
*********Physical Drives Selection*********
ID Name Capacity
----------------------------------------------------------
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*1 Maxtor 5A250J0 251 GB
*3 WDC WD2000JB-00FUA0 200 GB
*4 WDC WD2000JB-00FUA0 200 GB
*7 ST380013AS 80 GB
*9 WDC WD1200JD-00FYB0 120 GB
11 ST380013AS 80 GB
12 WDC WD1200JD-00FYB0 120 GB
15 Maxtor 6Y080M0 82 GB
4 Physical Drives have been selected.
Enter Physical Drive ids and/or id ranges
separated by commas. For example: 1,5,8-15.
Press R to continue after you have finished
selecting Physical Drives.
Your input?>r
4. When you have selected all the physical drives, press R and Enter.
RAID Mode Options:
0 - RAID 0 (Striping)
1 - RAID 1 (Mirroring)
3 - RAID 3 (Parity)
5 - RAID 5 (Parity Distributed)
10 - RAID 10 (Striping/Mirroring)
50 - RAID 50
Please enter RAID mode(0,1,3,5,10)>5
The prompt displays available RAID modes.
5. Type the RAID mode (level) for your logical drive and press Enter.
Stripe Block Size (4, 8, 16, 32, 64, 128) in KB?>64
Enter the Disk Array name>Daves Array
Enable initialization(y/n)?>y
Full or quick initialization(f/q)?>q
Quick initialization enabled
6. Type the stripe block size, logical drive name, whether you want initialization
and if so, quick or full. Press Enter after each input.
If you chose RAID 1, you will not see a stripe block size. After the last item, a
list of your logical drive specifications displays.
Logical Drive creation information:
Name: Daves Array
Number of Physical Drives: 4
RAID mode: RAID 5
Stripe block size: 64KB
SMART check: enabled
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Create Disk Array now(y/n)?>y
7. Review the list. If you agree with the list, press Y and Enter. If you disagree
with the list, press N and Enter, then select Create New Disk Array again.
If you clicked Y, the new disk array appears.
ID Name RAID SBS CAP Member PDs Status
-------------------------------------------------------------------------------------1 Daves Array 5 64K 357GB 1,3-4,9 Functional
-------------------------------------------------------------------------------------------
This completes disk array creation. Go on to logical drive creation.
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Create a Logical Drive
A logical drive is an entity made from a disk array that your PC’s operating
system recognizes as a single disk drive.
1. From the Disk Array Management menu, press 4 and Enter to access the
Disk Array Properties.
2. Press 1 and Enter to access Create Logical Drive
Mapping for Disk Array 1:
------------| #1 |
| 357 GB |
-------------
Maximum allowable capacity is 357 GB.
Press Enter key to use the maximum capacity
Or specify capacity in GB for the LD to be created.
Example 1: 12, this will create a 12 GB Logical Drive.
Example 2: 5Gx6, this will create 6 LDs, each LD's capacity is 5 GB.
Note in the Mapping for Disk Array 1 that one logical drive has already been
created and that 453 GB is available for additional logical drives.
You r i n p ut?>100
Enter the Logical Drive name>FirstLD
Enable quick initialization(y/n)?>y
3. Type the size of your first logical drive in Gigabytes and press Enter.
Or, to create multiple logical drives of the same size, type the size and
number of drives as described and press Enter.
4. To enable quick initialization, click Y and press Enter.
If not, click N and press Enter.
5. The logical drive mapping information appears(below), followed by the Disk
Array Properties menu.
Disk Array #1 Mapping:
-----------------------| LD #1 | Free |
| 100 GB | 257 GB |
-------------------------
6. Press R and Enter twice to return to the Main menu.
In order to use this logical drive to read and write data, you must partition and
format it using the Host PC’s operating system.
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Assign a SCSI Target ID
The term Tar get I D refers to the SCSI address of the two channels on the RAID
subsystem. A SCSI bus has an Initiator, such as the SCSI card inside the Host
PC, and at least one Target, such as the Controller and Logical Drives inside the
RAID subsystem. Each target must have its own address or Target ID number.
Target IDs can be divided into Logical Unit Numbers (LUNs) to extend the
number of available addresses. The default TID settings for both SCSI channels
is 0. This setting is adequate for most WebPAM and RAID subsystem
configurations. If an address conflict occurs, you might have to change the TID
setting.
1. From the Main menu, press 6 and Enter to access SCSI Management.
2. Press 1 and Enter to access the Channel TID.
****Modify SCSI Channel TID****
SCSI Channel # TIDs
------------------------------------- 10
------------------------------------ 20
Select the SCSI channel(1-2)
Press R to return after finished>1
3. Type the number of the SCSI channel you want to select and press Enter.
Modify TIDs for SCSI channel 1(y/n)?>y
Enter the new TIDs>1,2,3
4. Press Y and Enter to confirm the change.
5. Type the new TID numbers for this channel and press Enter.
Separate non-consecutive numbers with a comma. For consecutive
numbers, type the first and last separated by a dash.
Note that your new selection overrides the previous setting. If you want to
keep an existing TID, be sure to type it as well.
TIDs for SCSI channel 1 changed
Press Enter key to return
6. Press Enter to see the new settings.
****Modify SCSI Channel TID****
SCSI Channel # TIDs
------------------------------------- 10
1
2
3
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------------------------------------ 20
Select the SCSI channel(1-2)
Press R to return after finished>
Exit the CLU
Close the terminal emulation window to exit the CLU.
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Chapter 4: Management with WebPAM PRO
• VTrak Status Indicators (below)
• Drive Status Indicators (page 66)
• Audible Alarm (page 67)
• Log-in/Log-out (page 68)
• Subsystem Management (page 71)
• User Management (page 77)
• Software Management (page 87)
• Subsystem Management (page 92)
• VTrak Management (page 95)
This chapter describes using WebPAM to monitor and manage your RAID
system. This chapter is divided into sections for major WebPAM components as
shown above.
• SCSI Management (page 97)
• Network Management (page 99)
• Service Management (page 100)
• Controllers (page 102)
• Enclosures (page 104)
• Disk Arrays (page 110)
• Spare Drives (page 127)
• Logical Drive Summary (page 130)
VTrak Status Indicators
Even though WebPAM PRO offers comprehensive monitoring of VTrak, the LED
indicators on the VTrak unit provide important status information.
When the power is switched on, the LEDs on the front of the VTrak will light up.
Power
FRU
Status
Disk Array
Status
SCSI-1
Activity
SCSI-2
Activity
Controller
Heartbeat
Figure 1. VTrak 15110 Front Panel LEDs
When boot-up is finished and the VTrak is functioning normally:
• Controller LED blinks green once per second for five seconds, goes dark for
five seconds, then blinks green once per second for five seconds again.
• Power, FRU and Disk Array LEDs display green continuously.
• SCSI LEDs flash green if there is activity on that channel.
See the table below.
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State
LEDs
Dark
Power System Off Normal n/a n/a n/a
Steady
Green
Flashing
Green
Amber Red
Fan or
FRU* System Off Normal n/a
Logical
Drive
SCSI-1
SCSI-2
Controller System Off n/a Normal** n/a n/a
* Field Replacement Unit. “n/a” means this state does not apply to this LED.
** Blinks five times in five seconds, five seconds dark, blinks five times again.
See page 189 for more information about field-replaceable components.
See page 234 for a discussion of critical and offline logical drives.
System Off Normal n/a
No Activity n/a Activity n/a n/a
Battery
Problem
Logical
Drive Critical
Drive Status Indicators
There are two LEDs on each Drive Carrier. They report the presence of power
and a disk drive, and the current condition of the drive.
Power/
Activity
Drive Status
Fan or
Battery
Failed
Logical
Drive Offline
Figure 2. VTrak Drive Carrier LEDs
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The VTrak spins up the disk drives sequentially in order to equalize power draw
during start-up. After a few moments the Power/Activity and Disk Status LEDs
should display green.
State
LEDs
Dark
Power/
Activity
Status
“n/a” means this state does not apply to this LED.
See for a discussion of rebuilding and failed disk drives.
No Drive
No Power/
No Drive
Steady
Green
Drive
Present
Drive OK n/a
Flashing
Green
Activity n/a n/a
Amber Red
Drive
Rebuilding
Audible Alarm
VTrak’s audible alarm has four sound patterns:
• Beep. Beep. Beep. – Indicates that a logical drive is rebuilding
• Beep-beep, beep-beep, beep-beep. – Indicates that a logical drive is critical
• Beep-beep-beep. Beep-beep-beep. – Indicates a problem with a field
replaceable unit (FRU)
• 10 second continuous beep – Indicates that a logical drive is offline
See for more information about field-replaceable components.
See for a discussion of critical and offline logical drives.
Drive
Error
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Log-in/Log-out
Log-in to WebPAM PRO
1. Launch your Browser.
2. In the Browser address field, type in the IP address of the PC or Server
where you installed WebPAM PRO, as explained below. Do not type the
VTrak’s IP address.
Note that the IP address shown below is only an example. The IP address
you type into your browser will be different.
If you did not choose the External Security option during WebPAM PRO
installation, use the Regular connection.
If you chose the External Security option during WebPAM PRO installation,
use the Secure connection.
Regular Connection
• WebPAM PRO uses an HTTP connection. . . . . . . . . . . . . . . . .http://
• Enter the Utility Server’s IP address . . . . . . . . . . . . . . 192.168.1.46
(Where you installed WebPAM)
• Enter the Port number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . :8080
• Add to launch WebPAM PRO . . . . . . . . . . . . . . . . . . . . . . . /promise
Together, your entry looks like this:
http://192.168.1.46:8080/promise
Secure Connection
• WebPAM PRO uses a secure HTTP connection . . . . . . . . . . .https://
• Enter the Utility Server’s IP address . . . . . . . . . . . . . . 192.168.1.46
(Where you installed WebPAM)
• Enter the Port number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . :8443
• Add to launch WebPAM PRO . . . . . . . . . . . . . . . . . . . . . . . /promise
Together, your entry looks like this:
https://192.168.1.46:8443/promise
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3. When the opening screen appears, type your username in the Login ID field
and your password in the Password field. The login and password are case
sensitive.
If this is the first time you are running WebPAM PRO, log in as
administrator and type in the default password, which is password. The
login and password are case sensitive.
Immediately after installation, change the Administrator's
password. Make the change under User Management. Each user
you create will have his/her own login ID and password.
4. Click the Sign in button.
Important
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After sign-in, the WebPAM PRO opening screen appears.
Figure 3. WebPAM PRO Opening Screen
If you setup your VTrak using WebPAM PRO (see Chapter 3) you will have one
Subsystem, the Administrator as the only User and one logical drive.
If this is the first time you are logging in to WebPAM, there will be no Subsystems
(VTraks) or Users in the system. Promise recommends that you add the
Subsystem(s) first, then add the User(s).
Log-out of WebPAM PRO
There are two ways to log out of WebPAM:
• Close your browser window
• Click Logout on the WebPAM banner (below)
After logging out, you must type your username and password to log in again.
Clicking Logout brings you back to the Login Screen.
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Subsystem Management
Chapter 4: Management with WebPAM PRO
• Add a Subsystem (below)
• Subsystem User Rights (page 71)
• Access a Subsystem (VTrak)
(page 73)
• Subsystem Management Window
(page 74)
• View Event Log (page 74)
• Delete a Subsystem (page 76)
Add a Subsystem (VTrak)
1. Click on Administrator Tools icon to display the menu.
2. Click on the Subsystem Management icon.
3. Click the Add Subsystem tab (above).
4. In the IP Address field, type in the VTrak’s Management Port IP address.
Do not type the PC/Server’s IP address.
5. When you are done, click the Submit button.
The new Subsystem is added to Subsystem Management and also appears in
the Information tab.
WebPAM PRO allows you to add a Subsystem to the list even though it cannot
make a connection to the VTrak. If this happens, refer to Troubleshooting on
page 223.
Subsystem User Rights
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1. Click the Subsystem Management icon under Administration Tools. This
window displays a list of Subsystems (VTraks) configured to this WebPAM
installation.
2. Click on the hypertext link to see an individual Subsystem.
This window provides access information on an individual Subsystem and
editing user permissions.
3. Check the permissions this User will have.
Right Meaning
Creation Permission to create, convert and expand a logical drive;
and make Controller settings
Deletion Permission to delete a logical drive
Maintenance Permission to rebuild and synchronize a logical drive
Notification Permission to receive notification of events affecting the
logical drive
4. When you are done, click the Submit button.
The Subsystem Management window appears again. Your changes take
effect immediately.
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Access a Subsystem (VTrak)
The WebPAM PRO CIMOM Agent resides on the VTrak and sends the
monitoring data to the Utility Server and on to the Browser. In Tree View, a newly
created Subsystem looks like this:
Each Subsystem (VTrak) is identified by an icon and its IP Address. Below it,
the VTrak Subsystem icon appears. A Subsystem is made up of:
SCSI Management – SCSI TIDs
Service Management – SNMP, Telnet and CIM services
Controllers – RAID Management on VTrak
Enclosures – Power supplies, cooling, cache battery, circuit cards
Disk Arrays – Creation and management of disk arrays and logical drives
Spare Drives – Physical drives assigned as global or dedicated hot spares
Logical Drive Summary – A list of all logical drives in this enclosure,
regardless of the disk array to which they belong
If you do not see these details in the Tree View, it means your network connection
to VTrak is not working. Restore your connection before proceeding.
If you do not see anything, lower your browser’s security settings.
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Subsystem Management Window
To access the Management Window for an individual Subsystem (VTrak), click
on the Subsystem icon in Tree View. The result is a different window than
clicking the Subsystem Management icon described above.
From this point, you can:
• View the Logfile
• Access Host User Rights (Administrator only)
View Event Log
1. In Tree View, click on the Subsystem icon for the VTrak whose log you
want to see.
2. In the Management Window, click on the Events tab.
3. The LogFile window appears (below).
In the LogFile window, you can view all events pertaining to an individual
Subsystem (VTrak). Click the Previous Events and Next Events buttons to see
the entire contents. The LogFile is saved automatically.
You must log in as the Administrator in order to save or delete the Logfile.
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To save the Log File:
1. From on the Events tab dropdown menu, select Save Logfile.
2. In the Save Event box, type a file name for the Logfile.
The name can contain up to 40 characters, letter and numbers only, no
spaces.
3. Click the Submit button.
4. In the confirmation box, click the Close button.
The Log file is saved as a text file and placed in the log directory of the PC/
Server running the Utility Server software.
• For Windows, the log directory is: C:\WINDOWS\system32
• For Linux, Mac OS X and Solaris, the log directory is: WebPAM\tomcat
To delete the Log File:
1. From on the Events tab dropdown menu, select Delete Logfile.
2. In the Save Log Before Delete box:
•Click Yes to save the file
•Click No to delete without saving
•Click Cancel exit without deleting
If you chose to save the Logfile:
3. In the Save Event box, type a file name for the Logfile.
The name can contain up to 40 characters, letter and numbers only, no
spaces.
4. Click the Submit button.
5. In the confirmation box, click the Close button.
The Log file is saved as a text file and placed in the log directory of the PC/
Server running the Utility Server software.
• For Windows, the log directory is: C:\WINDOWS\system32
• For Linux, Mac OS X and Solaris, the log directory is: WebPAM\tomcat
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Delete a Subsystem
1. Click the Subsystem Management icon under Administrative Tools. The
Host List appears.
2. Click on the Delete Subsystem tab.
3. Click the Select for Deletion box of the Subsystem you want to delete.
4. Click the Delete Selection button.
A confirmation message appears..
5. Click OK to confirm Subsystem deletion.
The deleted Subsystem no longer appears in Tree View.
Notes
• WebPAM PRO will remove the link from the VTrak to your
local browser. This action does not change or delete the RAID
itself.
• If you delete a Subsystem with users assigned to it, the user
rights are also deleted.
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User Management
Chapter 4: Management with WebPAM PRO
• Add a User (below)
• Delete a User (page 83)
• Manage User Rights (page 83)
Add a User
1. Log into WebPAM as the Administrator.
2. In Tree View, click on User Management.
In the right frame, you will see a list of the current Users.
3. Click the Create tab.
• Change Password (page 85)
• Setup User Alert Notification (page 86)
4. Enter the new User Name, Password, Verify Password (same password).
5. If you want to assign Email notification types for this User, check the Assign
Email Notification box.
6. Check the boxes to select Management Rights for this User on each
Subsystem.
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Right Meaning
Creation Permission to create, convert and expand a logical drive;
and make Controller settings
Deletion Permission to delete a logical drive
Maintenance Permission to rebuild and synchronize a logical drive
Notification Permission to receive notification of events affecting the
logical drive
7. When you are finished making your selections, click the Submit button.
• If you checked the Assign Email Notification box, you will be transferred
to the Select Events page (see Event Notification, below).
• If you did NOT check the Assign Email Notification box, you will be
transferred to User Management page, where you can see the newly
added User.
Notes
• If no Subsystems (VTraks) have been created yet, no
machines will appear in the permissions list. You can add a
Subsystem now and specify the permissions later.
• The User can change his/her User Name, Password, email
address at any time.
• A User cannot change his/her own Rights.
• The Administrator can change a User’s Rights, as well as
create and delete Users.
Event Notification
If you check the Assign Email Notification box while adding a user, you will be
transferred to the Select Events page (below). Here you will type an email
address and assign the Email Notifications for this user.
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The image above was shortened to fit into the available space.
To save time and effort, check Critical Events, All Events, or the component-
specific boxes. The table below lists all events and their meanings. Critical events
are marked with an asterisk (*)
Item Meaning
Critical Events* Events of major importance.
All Events All monitored events are reported.
Controller Event
All events related to the Controller are reported.
Notification
Controller Unknown Error Unspecified problem with the Controller.
Data Parity Error Detected possible iSCSI data parity error.
Command Parity Error Detected possible iSCSI command parity error.
Bus Reset The Initiator sent a command to reset the iSCSI bus.
Unrecoverable Error VTrak must restart to recover from an error.
Abort Task A task was aborted.
Clear ACA Clear an auto contingent alliance condition.
LUN Reset A LUN was reset.
Initiator Error Detected possible error on the SCSI/FC initiator.
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Item Meaning
Illegal Secondary Identify A target received a second Identify message with a
different LUN.
Message Parity Error Detected possible parity error in message between
initiator and target.
Bus Reboot The VTrak system has rebooted.
Connection Event
Notification
UltraTrak Connection
Connected
UltraTrak Connection Lost Connection between Host PC and UltraTrak has
Disk Event Notification All events related to the disk drives.
Disk Down* A disk drive has been set down due to some kind of
Disk Plugged In A disk drive has been plugged into the logical drive.
Disk Access Retry The Controller repeats an attempt to access a disk
Disk CRC Error A CRC error has occurred on a disk drive.
Disk SMART Failed* A SMART error has been reported on a disk drive.
Disk ECC Error A ECC error has occurred on a disk drive.
Disk Bad Sector* A bad sector has been identified on a disk drive.
Disk Reserve Sector Error A error has occurred on the reserve sector of a disk
Disk Time Out A disk drive has timed out.
All events related to the Host PC-to-UltraTrak
connection.
Connection between Host PC and UltraTrak was
successful
failed
error.
drive.
drive.
Logical Drive Event
All events related to logical drives.
Notification
Create Logical Drive A logical drive has been created.
Delete Logical Drive A logical drive has been deleted.
Logical Drive Critical* Malfunctioning disk drive, fault tolerance lost.
Logical Drive Offline* Two malfunctioning disk drives, data access lost.
Logical Drive Migration
Started
A logical drive began expansion and/or change of
RAID level.
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Item Meaning
Logical Drive Migration
Completed
Logical Drive Migration
Stopped
Logical Drive Rebuild
Start
Logical Drive Rebuild
Completed
Logical Drive Rebuild
Stopped
Logical Drive
Synchronization Start
Logical Drive
Synchronization
Completed
Logical Drive
Synchronization Stopped
Logical Drive
Synchronization
Comparison Error*
Logical Drive
Synchronization Internal
Error*
Logical Drive Full
Initialization Start
Logical Drive Full
Initialization Completed
A logical drive finished expansion and/or change of
RAID level
A logical drive expansion and/or change of RAID
level halted before completion.
A logical drive began a rebuild.
A logical drive finished a rebuild.
A logical drive rebuild halted before completion.
A logical drive began synchronizing.
A logical drive finished synchronizing.
A logical drive stopped synchronizing before
completion.
A comparison error was detected during
synchronization.
An internal error was detected during
synchronization.
Full initialization has begun on a logical drive.
Full initialization finished on a logical drive.
Logical Drive Full
Initialization Stopped
Logical Drive Quick
Initialization Start
Logical Drive Quick
Initialization Completed
Logical Drive Quick
Initialization Stopped
Full initialization on a logical drive halted before
completion.
Quick initialization has begun on a logical drive.
Quick initialization finished on a logical drive.
Quick initialization on a logical drive halted before
completion.
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Item Meaning
Logical Drive Percent
Completed
Enclosure Event
A progress report on logical drive operations taking
place.
All events related to the enclosure.
Notification
Enclosure Power Down* Power to the enclosure is OFF.
Enclosure Power Up Power to the enclosure is ON.
Enclosure Unknown
Unspecified problem with the Enclosure.
Error*
Enclosure Over
Enclosure is running too hot.
Temperature*
Enclosure Fan Stop* One of the fans has stopped working.
Enclosure 3 Volt out of
3 Volt (actually 3.3 volt) power is out of specification.
Range
Enclosure 5 Volt Out of
5 Volt power is out of specification.
Range*
Enclosure 12 Volt Out of
12 Volt power is out of specification.
Range*
Battery Temperature Rise Battery is heating up. Battery ceases to charge above
45°C or discharge above 60°C.
Battery Temperature
Battery is cooling down.
Dropped
Battery Capacity below
Battery is too weak to function.
threshold
Battery Capacity Normal Battery is ready for use.
Battery Discharging Battery is leaking power.
Battery Charging Battery is recharging.
Battery Maintenance
Mode
Discharge and recharge to test battery condition.
Happens automatically once every two months.
Battery life ended Battery is dead. Replace it.
See Chapter 7: Troubleshooting for instructions on what to do when any of these
messages appears.
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Delete a User
1. Log into WebPAM as the Administrator.
2. Click the User Management icon under Administrator Tools.
3. Click the Delete tab.
4. Click the box of the User you want to delete.
5. Click the Delete User(s) button.
Note
You cannot delete the Administrator.
Manage User Rights
The Administrator uses this page to modify individual user information, such as
access rights, email address and email notification. To modify User information:
1. Click the User Management icon under Administrator Tools.
A list of Users appears.
2. Select the name link for the User whose setting you want to change and click
on it.
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The Modify/View User screen appears (below).
3. In the Modify/View User screen, specify your Subsystem Management
Rights, Email address and Event Notification.
See the Permissions table below.
Right Meaning
Creation Permission to create, convert and expand a logical drive;
and make Controller settings
Deletion Permission to delete a logical drive
Maintenance Permission to rebuild and synchronize a logical drive
Notification Permission to receive notification of events affecting the
logical drive
You can also set these permissions from the Subsystem User Rights screen.
4. When you are done, click the Submit button. The Settings tab for this User
appears again. Your changes take effect immediately.
Notes
• Under Personal Information, a user can change his/her own
password. If he has Notification rights, he can change his own
Event Notifications.
• For an Administrator to change a username or password, you
must delete the User and add a new one.
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Change Password
Each User can change his/her password. If the User has email alert notification,
he/she can also change the email address and selection of events.
1. Log into WebPAM under your User Name.
2. Click the Personal Information icon under Administration Tools.
3. Enter a new password.
4. Re-Enter the new password to confirm.
5. When you are done, click the Submit button.
Note
If a User forgets his/her password, the Administrator must delete
the user account and create a new one.
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Setup Email Alert Notification
WebPAM can alert you to the problems and processes happening to your RAID
through email messages. You setup Email Notification for each Subsystem
(VTrak) and each User individually. A Subsystem must exist before you can setup Email Notification for it.
These steps describe how to setup the email function.
1. Click the User Management icon under Administrator Tools.
A list of Users appears.
2. Click on the hypertext link in the Edit User column for the User you want to
manage.
The Modify/View User screen appears with the Settings tab displayed.
If you have not yet typed an email address for this user, type it into the Email
Address field.
3. Click on the Event Selection tab.
The image above was shortened to fit into the available space.
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4. Select the alert events you want reported via email. To save time and effort,
check Critical Events, All Events, or the component-specific boxes.
See page 79 for a list of events and their meanings.
5. When you are done, click the Submit button.
The User list appears again. Your changes take effect immediately.
Software Management
• Web Server (below)
• Email (page 88)
• Firmware Update (page 89)
• TFTP Server (page 90)
Click the Software Management icon under Administration Tools. The
Software Management screen appears with the Sevices tab displayed.
• Refresh Time (page 91)
• Restart Tomcat Service (Windows)
(page 91)
• Security (page 91)
Web Server
1. Click the Software Management icon under Administration Tools.
2. Click the Web server link or tab.
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3. Set the Web server parameters:
HTTP Port The port number for unsecure connections. 8080 is
the default.
Session Timeout Timeout interval for HTTP session.
Enable SSL Enables the Secure Sockets Layer function required
for a secure connection.
HTTPS Port The port number for secure connections. 8443 is the
default.
4. Click the Submit button when you are done.
If you change the WebPAM PRO security settings, restart the Tomcat service for
the new parameters to take effect. See Restart Tomcat Service (Windows)
(page 91).
1. Click the Software Management icon under Administration Tools.
2. Click the Email link or tab.
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3. Set the Email parameters:
ESMTP Enable Check the box to enable eSMTP.
ESMTP User Name Enter a user name for yourself.
ESMTP Password Enter a password for yourself.
Email Server Specifies the name of the email server on your
network.
Email Subject Specifies the “subject line” on email event notification
messages.
Event Frame
Refresh Time
Specifies the time interval between refreshes of the
Event Frame.
4. Click the Submit button when you are done.
Firmware Update
This tab is used to update the firmware on VTrak subsystems. See Firmware
Update on page 190 for instructions on how to update VTrak’s firmware.
1. Click the Software Management icon under Administration Tools.
2. Click the Firmware Update tab.
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3. Enter the name of the firmware upgrade *.img file in the Select Firmware
field.
4. Check the boxes beside the subsystems whose firmware you want to
update.
5. Click the Submit button.
TFTP Server
The TFTP Server tab enables you to designate a TFTP directory and port
number on the server where the WebPAM PRO Utility Server is running.
The WebPAM PRO firmware update function goes to the TFTP directory to
retrieve the firmware update file.
1. Click the Software Management icon under Administration Tools.
2. Click the TFTP Server link or tab.
3. Enter a TFTP directory name.
4. Enter at TFTP Port number.
5. Click the Submit button when you are done.
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Refresh Time
This tab sets the refresh interval for the Event Frame.
1. Click the Software Management icon under Administration Tools.
2. Click the Refresh Time tab.
3. Enter the refresh interval in seconds.
4. Click the Submit button when you are done.
Restart Tomcat Service (Windows)
When you make changes to the WebPAM PRO Security settings, you must
restart the Tomcat service—on the the PC or fileserver where the Utility Server is
installed—for your changes to take effect.
1. Right-click on the My Computer icon and select Manage from the popup
menu. The Computer Management window opens.
2. Click on the + beside Services and Applications to expand the tree.
3. Click on Services. The Services window displays to the right.
4. In the Services window, right-click on Tomcat and select Restart from the
popup menu.
5. Close the Computer Management window.
Security
Security features use the Secure Sockets Layer (SSL) method of encryption. SSL
is a well-proven method of securing transactions used extensively for ecommerce and confidential transactions on the Internet. With security installed,
you log in using Hypertext Transfer Protocol Secure (HTTPS).
External SSL Security – Applies security to all connections involving the
Internet or outside your company firewall.
Security options are invisible to authorized users. At the same time, they ensure
that information about your RAID remains confidential, and commands and data
traveling over the network are not altered in any way.
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Promise Technology provides a default certificate for the server as well as for
internal data communication. However, it is always better to install your own
certificate for the web server. And, if possible, verify certificate by certificate
authority like Verisign or Thwate.
Security options were originally set during installation. They can be changed by
modifying certain configuration files, discussed below.
1. Go to directory C:\WebPAM\tomcat\conf\ (this is the default directory) on the
webserver host and open file server.xml.
2. Modify the file so that it agrees with the example above. This configuration
activates the 8080 (non-secure) and 8443 (secure) ports.
3. Save the file.
4. Restart the Tomcat service for the new parameters to take effect. See
page 91.
Subsystem Management
• Events (below)
• Connection Status (page 94)
Events
The Subsystem–Events tab lists the content of the Log File. The Log file records
all actions on this subsystem for use in management and troubleshooting.
You can set the number of events to display per page from the dropdown menu.
A smaller number of events will take up less room on the screen.
Click on the Previous Events and Next Events buttons at the bottom of the
page to navigate though the events.
• User Rights (page 94)
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