Promise VTRAK M610i, VTrak M310i, VTrak M210i Product Manual
VT
RAK
M610i, M310i, M210i
Product Manual
Version 1.0
VTrak M610i, M310i, M210i Product Manual
ii
Copyright
© 2007 Promise Technology, Inc. All Rights Reserved.
Copyright by Promise Technology, Inc. (Promise Technology). No part of this
manual may be reproduced or transmitted in any form without the expressed,
written permission of Promise Technology.
Trademarks
Promise, and the Promise logo are registered in U.S. Patent and Trademark
Office. All other product names mentioned herein may be trademarks or
registered trademarks of their respective companies.
Important data protection information
You should back up all data before installing any drive controller or storage
peripheral. Promise Technology is not responsible for any loss of data resulting
from the use, disuse or misuse of this or any other Promise Technology product.
Notice
Although Promise Technology has attempted to ensure the accuracy of the
content of this manual, it is possible that this document may contain technical
inaccuracies, typographical, or other errors. Promise Technology assumes no
liability for any error in this publication, and for damages, whether direct, indirect,
incidental, consequential or otherwise, that may result from such error, including,
but not limited to loss of data or profits.
Promise Technology provides this publication “as is” without warranty of any kind,
either express or implied, including, but not limited to implied warranties of
merchantability or fitness for a particular purpose.
The published information in the manual is subject to change without notice.
Promise Technology reserves the right to make changes in the product design,
layout, and driver revisions without notification to its users.
This version of the Product Manual supersedes all previous versions.
Recommendations
In this Product Manual, the appearance of products made by other companies,
including but not limited to software, servers, and disk drives, is for the purpose of
illustration and explanation only. Promise Technology does not recommend,
endorse, prefer, or support any product made by another manufacturer.
iii
Contents
Chapter 1: Introduction to VTrak . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
About This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
VTrak Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Architectural Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Highlights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Subsystem and Controller Features . . . . . . . . . . . . . . . . . . . . . .5
Operational Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Warranty and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
FCC Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Chapter 2: VTrak Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Unpacking the VTrak . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Mounting VTrak M610i in a Rack . . . . . . . . . . . . . . . . . . . . . . . . . .10
Mounting VTrak M310i or M210i in a Rack . . . . . . . . . . . . . . . . . . .12
Installing Disk Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Drive Slot Numbering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Installing Disk Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Making Management and Data Connections . . . . . . . . . . . . . . . . .18
Configuring an IP Storage Area Network . . . . . . . . . . . . . . . . .18
Configuring Direct Attached Storage . . . . . . . . . . . . . . . . . . . .19
Making Serial Cable Connections . . . . . . . . . . . . . . . . . . . . . . . . . .20
Connecting the Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Chapter 3: VTrak Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Setting up the Serial Connection . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Choosing DHCP or a Static IP Address . . . . . . . . . . . . . . . . . . . . .24
Viewing MAC and IP Addresses in the CLI . . . . . . . . . . . . . . . .24
Viewing MAC and IP Addresses in the CLU . . . . . . . . . . . . . . .24
Setting up VTrak with the CLI . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Setting up VTrak with the CLU . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
Creating Disk Arrays with WebPAM PROe . . . . . . . . . . . . . . . . . . .29
Logging into WebPAM PROe . . . . . . . . . . . . . . . . . . . . . . . . . .29
Selecting a Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Creating a Disk Array . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Logging out of WebPAM PROe . . . . . . . . . . . . . . . . . . . . . . . .35
Using WebPAM PROe over the Internet . . . . . . . . . . . . . . . . . .36
Obtaining a Security Certificate . . . . . . . . . . . . . . . . . . . . . . . .36
VTrak M610i, M310i, M210i Product Manual
iv
Chapter 4: Management with WebPAM PROe . . . . . . . . . . . . . . . . . .37
Logging into WebPAM PROe . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
Selecting a Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40
Perusing the Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
Using the Header . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42
Using Tree View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
Using Management View . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44
Viewing the Event Frame . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44
Logging out of WebPAM PROe . . . . . . . . . . . . . . . . . . . . . . . . . . . .45
Working with the Storage Network . . . . . . . . . . . . . . . . . . . . . . . . .46
Viewing Other Subsytems . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
Updating the List of Subsystems . . . . . . . . . . . . . . . . . . . . . . .46
Logging into a Subsystem . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
Hiding the Other Subsystems . . . . . . . . . . . . . . . . . . . . . . . . . .46
Working with Subsystems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
Viewing Subsystem Information . . . . . . . . . . . . . . . . . . . . . . . .47
Setting an Alias for the Subsystem . . . . . . . . . . . . . . . . . . . . . .47
Setting Subsystem Date and Time . . . . . . . . . . . . . . . . . . . . . .48
Viewing the Runtime Event Log . . . . . . . . . . . . . . . . . . . . . . . .48
Saving the Runtime Event Log . . . . . . . . . . . . . . . . . . . . . . . . .49
Clearing the Runtime Event Log . . . . . . . . . . . . . . . . . . . . . . . .49
Viewing NVRAM Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
Saving NVRAM Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
Clearing NVRAM Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
Viewing Current Background Activities . . . . . . . . . . . . . . . . . . .50
Making Background Activity Settings . . . . . . . . . . . . . . . . . . . .51
Running Background Activities . . . . . . . . . . . . . . . . . . . . . . . . .52
Running Media Patrol . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52
Running PDM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52
Viewing Scheduled Activities . . . . . . . . . . . . . . . . . . . . . . . . . .53
Scheduling an Activity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
Deleting a Scheduled Activity . . . . . . . . . . . . . . . . . . . . . . . . . .54
Viewing Lock Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
Setting the Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
Renewing the Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
Releasing the Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
Managing Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
Viewing User Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
Making User Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
Making Your Own User Settings . . . . . . . . . . . . . . . . . . . . . . . .58
Setting-up User Event Subscriptions . . . . . . . . . . . . . . . . . . . .58
Contents
v
Chapter 4: Management with WebPAM PROe, cont.
Managing Users, cont.
Changing Another User’s Password . . . . . . . . . . . . . . . . . . . . .59
Changing Your Own Password . . . . . . . . . . . . . . . . . . . . . . . . .59
Creating a User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60
Deleting a User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
Viewing User Sessions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
Logging out Other Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
Managing the Network Connection . . . . . . . . . . . . . . . . . . . . . . . . .62
Making Subsystem Management Port Settings . . . . . . . . . . . .62
Making iSCSI Data Port Settings . . . . . . . . . . . . . . . . . . . . . . .62
Viewing VLAN Entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63
Creating a VLAN Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63
Changing a VLAN Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64
Deleting a VLAN Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65
Viewing Link Aggregation Entries . . . . . . . . . . . . . . . . . . . . . . .65
Creating a Link Aggregation Entry . . . . . . . . . . . . . . . . . . . . . .65
Changing a Link Aggregation Entry . . . . . . . . . . . . . . . . . . . . .66
Deleting a Link Aggregation Entry . . . . . . . . . . . . . . . . . . . . . .66
Managing iSCSI Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67
Viewing Node Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67
Making Node Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68
Viewing Target Port Information . . . . . . . . . . . . . . . . . . . . . . . .69
Viewing Data Port Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . .69
Viewing Portal Information . . . . . . . . . . . . . . . . . . . . . . . . . . . .70
Viewing Session Information . . . . . . . . . . . . . . . . . . . . . . . . . . .70
Viewing iSNS Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70
Making iSNS Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71
Viewing CHAPs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71
Adding CHAPs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71
Editing CHAPs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72
Deleting CHAPs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72
Pinging iSCSI Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . .72
Managing Storage Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73
Adding an Initiator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73
Deleting an Initiator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73
Viewing a LUN Map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74
Enabling LUN Masking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74
Adding a LUN Map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74
VTrak M610i, M310i, M210i Product Manual
vi
Chapter 4: Management with WebPAM PROe, cont.
Managing Software Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76
Making Email Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76
Making SLP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77
Making Web Server Settings . . . . . . . . . . . . . . . . . . . . . . . . . .77
Making Telnet Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79
Making SNMP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79
Making CIM Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81
Making Netsend Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82
Exporting the User Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84
Importing a User Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85
Updating the Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86
Restoring Factory Defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87
Clearing Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88
Shutting Down the Subsystem . . . . . . . . . . . . . . . . . . . . . . . . . . . .89
Monitoring the Shutdown . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89
Restarting the Subsystem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90
Monitoring the Restart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90
Managing Controllers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91
Viewing the Controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91
Locating a Controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91
Viewing Controller Information . . . . . . . . . . . . . . . . . . . . . . . . .92
Viewing Controller Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . .93
Making Controller Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . .93
Managing Enclosures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95
Viewing the Enclosures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95
Locating an Enclosure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95
Viewing Enclosure Information . . . . . . . . . . . . . . . . . . . . . . . . .96
Making Enclosure Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . .97
Viewing FRU VPD Information . . . . . . . . . . . . . . . . . . . . . . . . .97
Checking the Batteries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97
Reconditioning a Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .98
Silencing the Buzzer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99
Making Buzzer Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99
Testing the Buzzer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99
Managing Physical Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .100
Viewing a List of Physical Drives . . . . . . . . . . . . . . . . . . . . . .100
Identifying a Physical Drive . . . . . . . . . . . . . . . . . . . . . . . . . . .100
Making Global Physical Drive Settings . . . . . . . . . . . . . . . . . .100
Viewing Physical Drive Information . . . . . . . . . . . . . . . . . . . . .101
Viewing Physical Drive Statistics . . . . . . . . . . . . . . . . . . . . . .102
Contents
vii
Chapter 4: Management with WebPAM PROe, cont.
Managing Physical Drives, cont.
Making Physical Drive Settings . . . . . . . . . . . . . . . . . . . . . . . .102
Clearing Stale and PFA Conditions . . . . . . . . . . . . . . . . . . . .102
Forcing a Physical Drive Offline or Online . . . . . . . . . . . . . . .103
Managing Disk Arrays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .105
Viewing Disk Arrays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .105
Creating a Disk Array . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .105
Creating a Disk Array – Automatic . . . . . . . . . . . . . . . . . . . . .106
Creating a Disk Array – Express . . . . . . . . . . . . . . . . . . . . . . .106
Creating a Disk Array – Advanced . . . . . . . . . . . . . . . . . . . . .108
Deleting a Disk Array . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .109
Locating a Disk Array . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .110
Viewing Disk Array Information . . . . . . . . . . . . . . . . . . . . . . . .110
Making Disk Array Settings . . . . . . . . . . . . . . . . . . . . . . . . . . .111
Creating a Logical Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . .111
Deleting a Logical Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . .113
Migrating a Disk Array . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .113
Rebuilding a Disk Array . . . . . . . . . . . . . . . . . . . . . . . . . . . . .114
Running Media Patrol on a Disk Array . . . . . . . . . . . . . . . . . .115
Running PDM on a Disk Array . . . . . . . . . . . . . . . . . . . . . . . .116
Transitioning a Disk Array . . . . . . . . . . . . . . . . . . . . . . . . . . . .116
Preparing a Disk Array for Transport . . . . . . . . . . . . . . . . . . .117
Managing Logical Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .118
Viewing Information for All Logical Drives . . . . . . . . . . . . . . . .118
Locating a Logical Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . .119
Viewing Logical Drive Information . . . . . . . . . . . . . . . . . . . . . .119
Viewing Logical Drive Statistics . . . . . . . . . . . . . . . . . . . . . . .120
Making Logical Drive Settings . . . . . . . . . . . . . . . . . . . . . . . . .120
Initializing a Logical Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . .121
Running Redundancy Check . . . . . . . . . . . . . . . . . . . . . . . . .122
Viewing the Logical Drive Check Table . . . . . . . . . . . . . . . . .123
Making Logical Drive LUN Settings . . . . . . . . . . . . . . . . . . . .123
Managing Spare Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .125
Viewing a List of Spare Drives . . . . . . . . . . . . . . . . . . . . . . . .125
Locating a Spare Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .125
Creating a Spare Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .126
Deleting Spare Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .127
Making Spare Drive Settings . . . . . . . . . . . . . . . . . . . . . . . . .127
Running Spare Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .128
VTrak M610i, M310i, M210i Product Manual
viii
Chapter 4: Management with WebPAM PROe, cont.
Working with the Logical Drive Summary . . . . . . . . . . . . . . . . . . .129
Viewing a List of All Logical Drives . . . . . . . . . . . . . . . . . . . . .129
Viewing Individual Logical Drive Information . . . . . . . . . . . . .129
Chapter 5: Management with the CLU . . . . . . . . . . . . . . . . . . . . . . .131
Logging into the CLU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .132
Making a Serial Connection . . . . . . . . . . . . . . . . . . . . . . . . . .132
Making a Telnet Connection . . . . . . . . . . . . . . . . . . . . . . . . . .132
Accessing Online Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .134
Logging out of the CLU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .134
Running Quick Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .135
Managing the Subsystem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .136
Setting an Alias for the Subsystem . . . . . . . . . . . . . . . . . . . . .136
Running Media Patrol . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .136
Locking or Unlocking the Subsystem . . . . . . . . . . . . . . . . . . .136
Setting Subsystem Date and Time . . . . . . . . . . . . . . . . . . . . .137
Managing the Controllers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .138
Viewing Controller Information . . . . . . . . . . . . . . . . . . . . . . . .138
Making Controller Settings . . . . . . . . . . . . . . . . . . . . . . . . . . .138
Locating the Controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .139
Managing the Enclosure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .140
Viewing Enclosure Information . . . . . . . . . . . . . . . . . . . . . . . .140
Viewing Power Supply Status . . . . . . . . . . . . . . . . . . . . . . . . .140
Locating a Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . .140
Viewing Blower Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .141
Viewing Voltage Sensor Status . . . . . . . . . . . . . . . . . . . . . . . .141
Viewing Temperature Sensor Status . . . . . . . . . . . . . . . . . . .141
Setting Temperature Thresholds . . . . . . . . . . . . . . . . . . . . . .141
Checking the Batteries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .142
Reconditioning a Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . .142
Locating an Enclosure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .143
Managing Physical Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .144
Viewing a List of Physical Drives . . . . . . . . . . . . . . . . . . . . . .144
Making Global Physical Drive Settings . . . . . . . . . . . . . . . . . .144
Setting an Alias . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .145
Viewing Advanced Information . . . . . . . . . . . . . . . . . . . . . . . .145
Viewing Physical Drive Statistics . . . . . . . . . . . . . . . . . . . . . .145
Clearing Stale and PFA Conditions . . . . . . . . . . . . . . . . . . . .145
Forcing a Physical Drive Offline or Online . . . . . . . . . . . . . . .146
Locating a Physical Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . .146
Contents
ix
Chapter 5: Management with the CLU, cont.
Managing Disk Arrays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .147
Creating a Disk Array . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .147
Creating a Disk Array – Automatic . . . . . . . . . . . . . . . . . . . . .148
Creating a Disk Array – Express . . . . . . . . . . . . . . . . . . . . . . .149
Creating a Disk Array – Advanced . . . . . . . . . . . . . . . . . . . . .150
Deleting a Disk Array . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .151
Viewing Disk Array Information . . . . . . . . . . . . . . . . . . . . . . . .152
Setting an Alias for a Disk Array . . . . . . . . . . . . . . . . . . . . . . .152
Accepting an Incomplete Array . . . . . . . . . . . . . . . . . . . . . . . .153
Enabling Media Patrol on a Disk Array . . . . . . . . . . . . . . . . . .153
Enabling PDM on a Disk Array . . . . . . . . . . . . . . . . . . . . . . . .153
Preparing the Disk Array for Transport . . . . . . . . . . . . . . . . . .153
Rebuilding a Disk Array . . . . . . . . . . . . . . . . . . . . . . . . . . . . .154
Migrating a Disk Array . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .154
Running PDM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .155
Running Transition on a Disk Array . . . . . . . . . . . . . . . . . . . .155
Locating a Disk Array . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .156
Creating a Logical Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . .156
Deleting a Logical Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . .157
Managing Logical Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .158
Viewing Logical Drive Information . . . . . . . . . . . . . . . . . . . . . .158
Setting an Alias for a Logical Drive . . . . . . . . . . . . . . . . . . . . .159
Setting Write Cache Policy . . . . . . . . . . . . . . . . . . . . . . . . . . .159
Setting Read Cache Policy . . . . . . . . . . . . . . . . . . . . . . . . . . .159
Initializing a Logical Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . .160
Running Redundancy Check . . . . . . . . . . . . . . . . . . . . . . . . .160
Locating a Logical Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . .161
Managing the Network Connection . . . . . . . . . . . . . . . . . . . . . . . .162
Making Management Port Settings . . . . . . . . . . . . . . . . . . . . .162
Making iSCSI Data Port Settings . . . . . . . . . . . . . . . . . . . . . .163
Viewing VLAN Entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .164
Creating a VLAN Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .164
Changing a VLAN Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . .165
Deleting a VLAN Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .165
Viewing Link Aggregation Entries . . . . . . . . . . . . . . . . . . . . . .165
Creating a Link Aggregation Entry . . . . . . . . . . . . . . . . . . . . .166
Changing a Link Aggregation Entry . . . . . . . . . . . . . . . . . . . .166
Deleting a Link Aggregation Entry . . . . . . . . . . . . . . . . . . . . .166
VTrak M610i, M310i, M210i Product Manual
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Chapter 5: Management with the CLU, cont.
Managing iSCSI Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . .167
Viewing Node Information . . . . . . . . . . . . . . . . . . . . . . . . . . . .167
Viewing Node Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . .167
Making Node Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .168
Viewing Target Port Information . . . . . . . . . . . . . . . . . . . . . . .168
Viewing Data Port Statistics . . . . . . . . . . . . . . . . . . . . . . . . . .169
Viewing Portal Information . . . . . . . . . . . . . . . . . . . . . . . . . . .169
Viewing Session Information . . . . . . . . . . . . . . . . . . . . . . . . . .169
Viewing iSNS Information . . . . . . . . . . . . . . . . . . . . . . . . . . . .169
Making iSNS Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .170
Viewing CHAPs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .170
Adding CHAPs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .170
Editing CHAPs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .171
Deleting CHAPs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .171
Pinging iSCSI Connections . . . . . . . . . . . . . . . . . . . . . . . . . . .171
Managing Background Activity . . . . . . . . . . . . . . . . . . . . . . . . . . .172
Viewing Current Background Activities . . . . . . . . . . . . . . . . . .172
Making Background Activity Settings . . . . . . . . . . . . . . . . . . .172
Working with the Event Viewer . . . . . . . . . . . . . . . . . . . . . . . . . . .174
Viewing Runtime Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . .174
Clearing Runtime Events . . . . . . . . . . . . . . . . . . . . . . . . . . . .174
Viewing NVRAM Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . .174
Clearing NVRAM Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . .175
Managing Spare Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .176
Viewing a list of Spare Drives . . . . . . . . . . . . . . . . . . . . . . . . .176
Creating a Spare Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .176
Making Spare Drive Settings . . . . . . . . . . . . . . . . . . . . . . . . .177
Running Spare Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .177
Deleting a Spare Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .178
Working with LUN Mapping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .179
Viewing Initiators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .179
Enabling LUN Mapping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .179
Creating Initiators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .179
Deleting Initiators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .180
Mapping LUNs to Initiators . . . . . . . . . . . . . . . . . . . . . . . . . . .180
Managing Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .181
Viewing User Information . . . . . . . . . . . . . . . . . . . . . . . . . . . .181
Creating a User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .181
Changing a User’s Password . . . . . . . . . . . . . . . . . . . . . . . . .182
Changing a User’s Display Name and Email Address . . . . . .182
Contents
xi
Chapter 5: Management with the CLU, cont.
Managing Users, cont.
Changing a User’s Privilege and Status . . . . . . . . . . . . . . . . .183
Deleting a User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .183
Working with Software Management . . . . . . . . . . . . . . . . . . . . . . .184
Making Email Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .184
Making SLP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .185
Making Webserver Settings . . . . . . . . . . . . . . . . . . . . . . . . . .185
Making Telnet Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .186
Making SNMP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .186
Managing SNMP Trap Sinks . . . . . . . . . . . . . . . . . . . . . . . . . .187
Making CIM Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .188
Making Netsend Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . .188
Managing Netsend Recipients . . . . . . . . . . . . . . . . . . . . . . . .189
Flashing through TFTP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .191
Clearing Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .192
Restoring Factory Defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .193
Shutting Down the Subsystem . . . . . . . . . . . . . . . . . . . . . . . . . . .194
Shutting down the VTrak – Telnet Connection . . . . . . . . . . . .194
Shutting down the VTrak – Serial Connection . . . . . . . . . . . .194
Restarting the Subsystem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .196
Restarting VTrak – Telnet Connection . . . . . . . . . . . . . . . . . .196
Restarting VTrak – Serial Connection . . . . . . . . . . . . . . . . . . .196
Working with the Buzzer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .197
Silencing the Buzzer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .197
Making Buzzer Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . .197
Testing the Buzzer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .197
Chapter 6: Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .199
Updating the Firmware in WebPAM PROe . . . . . . . . . . . . . . . . . .199
Downloading the Firmware Image File . . . . . . . . . . . . . . . . . .199
Updating Firmware from TFTP Server . . . . . . . . . . . . . . . . . .199
Updating Firmware from your PC . . . . . . . . . . . . . . . . . . . . . .200
Restarting the Subsystem . . . . . . . . . . . . . . . . . . . . . . . . . . . .201
Updating the Firmware in the CLU . . . . . . . . . . . . . . . . . . . . . . . .202
Downloading the Firmware Image File . . . . . . . . . . . . . . . . . .202
Updating the Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .202
Restarting Subsystem over a Telnet Connection . . . . . . . . . .202
Restarting Subsystem over a Serial Connection . . . . . . . . . .203
VTrak M610i, M310i, M210i Product Manual
xii
Chapter 6: Maintenance, cont.
Replacing a Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .204
Remove the Old Power Supply . . . . . . . . . . . . . . . . . . . . . . . .204
Install a New Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . .204
Replacing a Cooling Unit Fan or Blower . . . . . . . . . . . . . . . . . . . .205
Replacing a Cache Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .211
Replacing a RAID Controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . .216
Removing the old controller . . . . . . . . . . . . . . . . . . . . . . . . . .216
Installing the new controller . . . . . . . . . . . . . . . . . . . . . . . . . .216
Chapter 7: Technology Background . . . . . . . . . . . . . . . . . . . . . . . .219
Introduction to RAID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .219
RAID 0 – Stripe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .220
RAID 1 – Mirror . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .221
RAID 1E – Enhanced Mirror . . . . . . . . . . . . . . . . . . . . . . . . . .222
RAID 5 – Block and Parity Stripe . . . . . . . . . . . . . . . . . . . . . .223
RAID 6 – Block and Double Parity Stripe . . . . . . . . . . . . . . . .224
RAID 10 – Mirror + Stripe . . . . . . . . . . . . . . . . . . . . . . . . . . . .225
RAID 50 – Striping of Distributed Parity . . . . . . . . . . . . . . . . .226
Choosing a RAID Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .228
RAID 0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .228
RAID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .228
RAID 1E . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .229
RAID 5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .229
RAID 6 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .229
RAID 10 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .230
RAID 50 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .230
Choosing Stripe Size . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .231
Choosing Sector Size . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .231
Cache Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .232
Read Cache Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .232
Write Cache Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .232
Adaptive Writeback Cache . . . . . . . . . . . . . . . . . . . . . . . . . . .232
Capacity Coercion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .233
Initialization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .234
Hot Spare Drive(s) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .234
Partition and Format the Logical Drive . . . . . . . . . . . . . . . . . . . . .235
RAID Level Migration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .235
Ranges of Disk Array Expansion . . . . . . . . . . . . . . . . . . . . . .237
Media Patrol . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .238
Contents
xiii
Chapter 7: Technology Background, cont.
Predictive Data Migration (PDM) . . . . . . . . . . . . . . . . . . . . . . . . . .238
PDM Triggers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .238
Transition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .239
Example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .240
Chapter 8: Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .243
VTrak is Beeping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .244
LEDs Display Amber or Red . . . . . . . . . . . . . . . . . . . . . . . . . . . . .245
Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .245
Drive Status Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .246
Back of Enclosure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .247
CLU Reports a Problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .250
Viewing Runtime Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . .250
Viewing NVRAM Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . .250
Checking a Reported Component . . . . . . . . . . . . . . . . . . . . . .251
WebPAM PROe Reports a Problem . . . . . . . . . . . . . . . . . . . . . . .252
Event Notification Response . . . . . . . . . . . . . . . . . . . . . . . . . . . . .255
Critical & Offline Disk Arrays . . . . . . . . . . . . . . . . . . . . . . . . . . . . .269
When a Physical Drive Fails . . . . . . . . . . . . . . . . . . . . . . . . . .269
With a Hot Spare Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .269
Without a Hot Spare Drive . . . . . . . . . . . . . . . . . . . . . . . . . . .270
Rebuild Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .270
Incomplete Array . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .272
Physical Drive Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .273
Physical Drive Offline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .273
Physical Drive Failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .273
Enclosure Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .275
Connection Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .278
Serial Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .278
Network Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .278
iSCSI Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .279
Browser Does Not Connect to WebPAM PROe . . . . . . . . . . . . . .280
Unsaved Data in the Controller Cache . . . . . . . . . . . . . . . . . . . . .281
Chapter 9: Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .283
Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . .283
Contacting Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . .285
Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .288
Returning Product For Repair . . . . . . . . . . . . . . . . . . . . . . . . . . . .289
VTrak M610i, M310i, M210i Product Manual
xiv
Appendix A: Useful Information . . . . . . . . . . . . . . . . . . . . . . . . . . . .291
Serial Connector Pinout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .291
SNMP MIB Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .292
Loading MIB Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .292
Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .293
1
Chapter 1: Introduction to VTrak
This chapter covers the following topics:
• About This Manual (below)
• VTrak Overview (page 2)
• Architectural Description (page 3)
• Specifications (page 6)
Thank you for purchasing Promise Technology’s VTrak M610i, M310i, or M210i
external disk array subsystem.
About This Manual
This Product Manual describes how to setup, use and maintain the VTrak M-
Class external disk array subsystem. It also describes how to use the built-in
command-line interface (CLI), command-line utility (CLU) and embedded Webbased Promise Array Management—Professional (WebPAM PROe) software.
This manual includes a full table of contents, index, chapter task lists and
numerous cross-references to help you find the specific information you are
looking for.
Also included are four levels of notices:
Note
A Note provides helpful information such as hints or alternative
ways of doing a task.
Important
An Important calls attention to an essential step or point required
to complete a task. Important items include things often missed.
Caution
A Caution informs you of possible equipment damage or loss of
data and how to avoid them.
Warning
A Warning notifies you of probable equipment damage or loss of
data, or the possibility of physical injury, and how to avoid them.
VTrak M610i, M310i, M210i Product Manual
2
VTrak Overview
VTrak provides data storage solutions for applications where high performance
and data protection are required. The failure of any single drive will not affect data
integrity or accessibility of the data in a RAID protected logical drive.
Figure 1. VTrak M610i front view
Figure 2. VTrak M310i front view (M210i is similar)
A defective drive may be replaced without interruption of data availability to the
host computer. If so configured, a hot spare drive will automatically replace a
failed drive, securing the fault-tolerant integrity of the logical drive. The selfcontained hardware-based RAID logical drive provides maximum performance in
a compact external chassis.
Drive Carrier LEDs
Drive Carriers Power and Status LEDs
Drive Carrier LEDs
Drive Carriers Power and Status LEDs
Chapter 1: Introduction to VTrak
3
Figure 3. VTrak M610i rear view
Figure 4. VTrak M310i and M210i rear view
Architectural Description
The VTrak M610i is a 3U enclosure designed for an IP-based Storage Area
Network (IP SAN) and Direct Attached Storage (DAS). The M310i and M210i are
2U enclosures designed for an IP SAN or DAS.
The M610i, M310i, and M210i subsystems support:
• 1.5 Gb/s SATA disk drives
• 3.0 Gb/s SATA disk drives
Mgmt
IOIOI
iSCSI 2 iSCSI 1
RAID Controller
Power Supply 1 Power Supply 2Cooling Unit 1 Cooling Unit 2
Mgmt
IOIOI
iSCSI 2
iSCSI 1
O
I
O
I
RAID Controller
Power Supply 1 Power Supply 2Cooling Unit 1
with Battery
Cooling Unit 2
VTrak M610i, M310i, M210i Product Manual
4
All M-Class enclosures include a mid-plane, RAID controller, power and cooling
units, and enclosure processor all in one cable-less chassis design. Multiple fans
and power supplies provide redundancy to ensure continued usage during
component failure. The RAID controller is hardware based and controls all logical
drive functions transparently to the host system. VTrak appears to the computer’s
operating system as a standard SCSI drive or drives.
Features and Benefits
Highlights
• M610i: 16 hot-swappable drive bays in a robust 3U rackmount chassis with
redundant, hot-swappable power and cooling modules
• M310i:12 hot-swappable drive bays in a robust 2U rackmount chassis with
redundant, hot-swappable power and cooling modules
• M210i: 8 hot-swappable drive bays in a robust 2U rackmount chassis with
redundant, hot-swappable power and cooling modules
• Supports Serial ATA (SATA) 1.5 Gb/s and 3 Gb/s drives simultaneously in
the same system
• Dual 1 Gb/s iSCSI host ports provide high-availability IP SAN
• Simplified remote management with a comprehensive embedded web-
based management via Ethernet—WebPAM PROe. Command Line
Interface/Utility via DB9 Serial Port
• Three years complete system limited warranty includes 24 x 7 email and
phone support with highly experienced technical support technicians and an
advanced replacements program
• Support for the latest RAID technology—RAID 6—Protection from a
catastrophic double drive failure
• Resilient data protection features such as Predictive Data Migration™ and
PerfectRAID™ provide rock solid data protection
• LUN Mapping and Masking bring flexibility for multiple application and OS
support on the same storage subsystem
• Open architecture, industry’s most comprehensive support for SATA hard
drives and standards-based management interfaces including SNMP, CIM,
and WBEM
• Support for the industry standard Disk Data Format (DDF from SNIA)
ensures interoperability and drive roaming even among different RAID
vendors
Chapter 1: Introduction to VTrak
5
Subsystem and Controller Features
Drive Support: 3.5" x 1" hard disk drives: SATA II 3Gb/s and 1.5Gb/s.
Supports any mix of SATA II 3 Gb/s or 1.5 Gb/s drives simultaneously in the same
system. Staggered physical drive spin-up.
External I/O Ports: Dual iSCSI 1 Gb/s host ports.
Data Cache: Shared 256 MB predictive data cache (expandable to 1 GB);
Automatic write cache destaging.
Optional Battery Backup Unit (BBU) powers the data cache up to 72-hours in the
event of a power failure.
Operational Features
RAID Levels: RAID 0, 1, 1E, 5, 6, 10, and 50 – Any combination of these RAID
levels can exist at the same time.
Configurable RAID stripe size: 64 KB, 128 KB, 256 KB, 512 KB, and 1 MB stripe
size per logical drive.
Background task priority tuning: Adjustment of minimum I/O reserved for server
use during all background tasks.
Hot spares: Multiple global or dedicated hot-spare drives with revert option.
Maximum LUNs per subsystem: 256 in any combination of RAID levels.
Maximum LUNs per array: 32 logical drives (LUNs). Supports LUN carving by
allowing an array to be divided into multiple logical drives. Supports out-of-order
logical drive deletion and re-creation.
Max LUNs per Target ID: Up to 64, depending on host side driver and operating
system.
LUN Masking and Mapping: Supports multiple hosts.
Disk Data Formats: Supports Disk Data Format (DDF) for industry-wide
standardization and drive roaming between VTrak systems.
Background Activities: Media Patrol, background synchronizing, disk array
rebuild, Redundancy Check, SMART condition pooling, Online Capacity
Expansion (OCE), RAID Level Migration (RLM). Includes priority control, rate
control, and watermarking per BGA in disk and NVRAM.
Foreground Activities: Disk array initialization.
Physical Drive Error Recovery: Predictive Data Migration (PDM), replaces unhealthy disk member in array, while maintaining normal array status during the
VTrak M610i, M310i, M210i Product Manual
6
data transition. Bad Sector Mapping, Media Patrol, SMART, Hard/Soft Reset to
recover HD from bad status, HD Power-control to recover HD from hung status.
Array Error Recovery: Data recovery from bad sector or failed HD for redundant
RAID, RAID 5/6 inconsistent data Prevent (Write Hole Table), Data content Error
Prevent (Read/Write Check Table) NVRAM event logging.
SCSI Commands: Supports extensive SCSI command set equivalent to SCSI/FC
hard disk drives. Variable sector size (512 byte to 4 KB) to break OS 2TB
limitation. 16 byte CDB support for 64-bit LBA addressing.
Management
Supported Operating Systems: Windows 2000 Server, Windows 2003 Server,
Windows XP, Linux (Red Hat, SuSE), Macintosh OS X, Solaris.
Management Tools: WebPAM PROe via out-of-band Ethernet. OS independent,
localized in multiple languages, SSL Security support. Command Line Interface
(CLI) and Command Line Utility (CLU) via DB9 Serial Port or Telnet.
Standard Management Protocols: SNMP, WBEM/CIM
RAID Creation: Automatic, Express, and Advanced configuration support for
novice to skilled users.
Management Interfaces: WebPAM PROe, CLU, CLI, audible (buzzer) and visible
(LEDs) alarms.
Management Protocols: Embedded web server and management support—no
host agent needed. Ethernet, DB9 serial port, SNMP, SSL, Telnet, Email.
Specifications
Current (maximum): 8 A @ 100 VAC or 4 A @ 240 VAC Current rating with two
power cords.
Power Consumption: 73 W (not including disk drives).
Power Supply: M610i, 400 W; M310i, 360 W; M210i, 260 W
Dual power supplies, 100-240 VAC auto-ranging, 50-60 Hz, dual hot swap and
redundant with PFC, N+1 design.
Operating Temperature: 5° to 40°C operational (-40° to 60°C non-operational)
Relative Humidity: Maximum 95 percent.
Vibration: Random, 0.21 grms, 5-500Hz, 30 Mins, X, Y, Z axis.
Chapter 1: Introduction to VTrak
7
Dimensions (H x W x D):
M610i, 13.1 x 44.6 x 56.1 cm (5.2 x 17.6 x 22.1 in)
M210i, M310i, 8.9 x 44.6 x 56.1 cm (3.5 x 17.6 x 22.1 in)
Net Weight (subsystem only):
M610i, 26.7 kg (58.7 lb) without drives, 34.7 kg (76.3 lb) with 16 drives,
assuming 0.5 kg (1.1 lb) per drive.
M310i, 25.00 kg (55.12 lbs) without drives; 30.0 kg (66.1 lbs) with 12 drives,
assuming 0.5 kg (1.1 lb) per drive.
M210i, 23.0 kg (50.7 lbs) without drives; 28.0 kg (61.7 lbs) with 8 drives,
assuming 0.5 kg (1.1 lb) per drive.
Gross Weight (including carton):
M610i, 30 kg (66.1 lb) without drives.
M310i,
M210i,
Safety: FCC Class B, VCCI, C-Tick, cUL, TUV, CB, BSMI.
Warranty and Support
Warranty: Three years complete system limited warranty.
Support: 24 x 7 email and phone support (Americas and EMEA only). 24 x 7
access to Promise support site for drivers, firmware, compatibility. Advanced
replacements program.
FCC Statement
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) this device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that
may cause undesired operation.
VTrak M610i, M310i, M210i Product Manual
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9
Chapter 2: VTrak Installation
This chapter covers the following topics:
• Unpacking the VTrak (below)
• Mounting VTrak M610i in a Rack (page 10)
• Mounting VTrak M310i or M210i in a Rack (page 12)
• Installing Disk Drives (page 15)
• Making Management and Data Connections (page 18)
• Making Serial Cable Connections (page 20)
• Connecting the Power (page 21)
Unpacking the VTrak
The VTrak box contains the following items:
•VTrak Unit
•Quick Start Guide
• Null Modem Cable
• Left and right center-mount
brackets
• Left and right mounting rails
• Screws for disk drives
(36 for M210i; 52 for M310i; 70 for
M610i; including 4 spares)
• 1.5m (4.9 ft) Power cords (2 for US
and 2 for Europe)
• CD with SNMP files, Product
Manual and Quick Start Guide
Warning
The electronic components within the VTrak disk array are
sensitive to damage from Electro-Static Discharge (ESD).
Observe appropriate precautions at all times when handling the
VTrak or its subassemblies.
Important
Use the following categories of network cables with VTrak:
• Cat 6, preferred
• Cat 5E, minimum
VTrak M610i, M310i, M210i Product Manual
10
Mounting VTrak M610i in a Rack
The M610i subsystem installs to the rack using the supplied mounting rails. You
can also use your existing rails.
Figure 1. VTrak M610i mounted in a rack with the supplied rails
To install the M610i subsystem into a rack with the supplied mounting rails:
1. Check the fit of the mounting rails in your rack system. See Figure 2.
2. Adjust the length of the mounting rails as needed.
3. Attach the mounting rail assemblies to the outside of the rack posts, using
the attaching screws from your rack system.
Be sure the support is on the bottom facing inward.
Cautions
• At least two persons are required to safely lift, place, and
attach the VTrak subsystem into a rack system.
• Do not lift or move the VTrak subsystem by the handles,
power supplies or the controller units. Hold the subsystem
itself.
• Do not install the VTrak subsystem into a rack without rails to
support the subsystem.
• Only a qualified electrician who is familiar with the installation
procedure should mount and install the VTrak subsystem.
• Be sure all switches are OFF before installing the VTrak
subsystem or exchanging components.
Vertical Rack Post VTrak M610i
Mounting rails (included)
mount inside the rack post
Handles mount
outside the rack post
Chapter 2: VTrak Installation
11
4. Square the rail assemblies in the rack.
5. Tighten the adjustment screws and the attaching screws.
6. Place the VTrak subsystem onto the rails.
7. Secure the VTrak subsystem to the rack through each handle, using the
attaching screws from your rack system.
Figure 2. Rack mount assembly diagram
Inside of post
Rack front post
Rail attaching screw
(not included)
Rail adjustment screw
Flange
Rail attaching screw
(not included)
Inside of post
Rack back post
Front rail
Rail adjustment screw
Rear rail
Support
VTrak M610i, M310i, M210i Product Manual
12
Mounting VTrak M310i or M210i in a Rack
The VTrak M310i or M210i subsystem installs to the rack using the supplied
mounting rails. You can also use your existing rails.
Figure 3. Rackmounted VTrak M310i (M210i is similar)
To install the M310i or M210i subsystem into a rack with the supplied mounting
rails:
1. Check the fit of the mounting rails in your rack system. See Figure 5.
2. Slide the plates out of the mounting rails.
3. Attach one plate to each side of the VTrak subsystem.
Line-up the six holes in the plate with the corresponding holes in the
subsystem. Attach each plate with six screws (included). See Figure 4.
Cautions
• At least two persons are required to safely lift, place, and
attach the VTrak subsystem into a rack system.
• Do not lift or move the VTrak subsystem by the handles,
power supplies or the controller units. Hold the subsystem
itself.
• Do not install the VTrak subsystem into a rack without rails to
support the subsystem.
• Only a qualified electrician who is familiar with the installation
procedure should mount and install the VTrak subsystem.
• Be sure all switches are OFF before installing the VTrak
subsystem or exchanging components.
Vertical Rack Post
VTrak M310i/M210i
Mounting rails (included)
mount inside the rack post
Handles mount
outside the rack post
Chapter 2: VTrak Installation
13
4. Slide one of the rails over the plate on one side of the enclosure.
The rail is designed to slide freely over the plate.
5. Attach a flange to each end of the rail, with the rail on the opposite side of the
flange from the two-hole bracket.
6. Install the rail adjustment screws (included) through the flange into the rail.
There are four screws for each flange. See Figure 5.
7. Place the subsystem with mounting rails into your rack system.
8. Attach the mounting rail assemblies to the outside of the rack posts, using
the attaching screws from your rack system.
9. Square the rail assemblies in the rack.
10. Tighten the adjustment screws and the attaching screws.
11. Place the VTrak subsystem onto the rails.
12. Secure the VTrak subsystem to the rack through each handle, using the
attaching screws from your rack system.
Figure 4. Sliding flange installation
Sliding plate
VTrak M310i/M210i
Screws (6 each side)
Rear (connector end)
of the subsystem
VTrak M610i, M310i, M210i Product Manual
14
Figure 5. Mounting rail installation
Inside of post
Rack front post
Rail attaching screw
(not included)
Rail adjustment screw
Mounting Rail
Rail attaching screw
(not included)
Inside of post
Rack back post
Sliding plate
Chapter 2: VTrak Installation
15
Installing Disk Drives
You can populate the VTrak with 3.5-inch, 1.5 Gb/s or 3.0 Gb/s SATA drives. For
optimal performance, install physical drives of the same model and capacity. The
drives’ matched performance allows the logical drive to function better as a single
drive. The table below shows the number of drives required for each RAID level.
Drive Slot Numbering
You can install any suitable disk drive into any slot in the enclosure. The diagram
below shows how VTrak’s drive slots are numbered. Slot numbering is reflected
in the WebPAM PROe and CLU user interfaces.
Figure 6. VTrak M610i drive slot numbering
Level Number of Drives Level Number of Drives
RAID 0 1 or more RAID 6 4 to 16
RAID 1 2 only RAID 10 4 or more*
RAID 1E 2 or more RAID 50 6 or more
RAID 5 3 to 16
* Must be an even number of drives.
Note
Unlike other VTrak models, the M610i, M310i, and M210i do not
support Parallel ATA disk drives. There is no PATA-to-SATA
adapter available for these models.
8
65
1234
7
13
14
15
16
9101112
VTrak M610i, M310i, M210i Product Manual
16
Figure 7. VTrak M310i drive slot numbering. The M210i is similar, with 8
drive carriers
Install all of the drive carriers into the VTrak enclosure to ensure proper airflow,
even if you do not populate all the carriers with disk drives.
Installing Disk Drives
1. Remove a disk drive carrier.
2. Carefully lay the disk drive into the drive carrier at the front, so that the screw
holes on the bottom line up.
3. Insert the screws through the holes in the drive carrier and into the bottom of
the disk drive. See Figure 8.
• Install only the counter-sink screws supplied with the VTrak.
• Install four screws per drive.
• Snug each screw. Be careful not to over-tighten.
4. Reinstall the drive carrier into the VTrak chassis.
Repeat steps 1 through 4 until all of your disk drives are installed.
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9101112
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