Promise ConnectStor II User guide
I
I
User Manual
Version 13.4
ConnectStor II User Manual
Copyright
Copyright by Promise Technology, Inc. (“Promise”), 2001. No part of this manual may be
reproduced or transmitted in any form without the expressed, written permission of Promise.
Trademarks
All trademarks are the property of their respective holders.
Important data protection information
You should back up all data before installing any drive controller or storage peripheral.
Promise is not responsible for any loss of data resulting from the use, disuse or misuse of this
or any other Promise product.
Notice
Although Promise has attempted to ensure the accuracy of the content of this manual, it is
possible that this document may contain technical inaccuracies, typographical, or other errors.
Promise Technology, Inc. assumes no liability for any error in this publication, and for
damages, whether direct, indirect, incidental, consequential or otherwise, that may result from
such error, including, but not limited to loss of data or profits.
Promise provides this publication “as is” without warranty of any kind, either express or
implied, including, but not limited to implied warranties of merchantability or fitness for a
particular purpose.
The published information in the manual is subject to change without notice. Promise
reserves the right to make changes in the product design, layout, and driver revisions without
notification to its users.
Hard Disk Drive Selection Warning
This product of Hard Disk Drives are rated, input voltage 5/12 V DC, loading current 0.6/0.9
A maximum. TUV approved Hard Disk Drive is preferred for TUV compliance.
Hard Disk drive – Optional, compliant to UL Category NWGQ2, generic, two provided, input
voltage rated 5V DC/0.6A, 12V DC/0.9A maximum, minimum clearance from non-insulated
live parts 4.0 mm.
Power Cord Warning
For the power supply of this equipment, an approved power cord must be used. For a rated
current up to 2A and an equipment weight more than 3 kg (6.6 pounds), a power cord not
lighter than H05VV-F, 3G, 0.75mm
2
, must be used.
Lithium-Ion Battery Warning
CAUTION: Danger of explosion if battery is incorrectly replaced. Replace only with the
same or equivalent type recommended by the manufacturer. Dispose of used batteries
according to the manufacturer’s instructions.
ii
Radio Frequency Interference Statement
This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This equipment generates,
uses and can radiate radio frequency energy, and, if not installed and used in accordance with
the instruction may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct the interference by
one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
• Consult Promise Technology, Inc. or an experienced radio/TV technician for help.
This device complies with Part 5 of the FCC Rules. Operation is subject to the following
conditions: (1) This device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may cause
undesired operation.
NOTE: Only digital device equipment CERTIFIED CLASS B should be attached to this
equipment and that must have shielded cables.
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ConnectStor II User Manual
Table of Contents
Chapter 1: Introduction.............................................................................................. 1
Key Features ...................................................................................................... 2
Specifications..................................................................................................... 3
Interface ..................................................................................................... 3
Enclosure ................................................................................................... 3
Physical/Environmental ............................................................................. 3
Chapter 2: Getting Started .........................................................................................5
Necessary Equipment for Installation ................................................................ 5
Information Type ....................................................................................... 6
Location ..................................................................................................... 6
Unpacking ConnectStor II ................................................................................. 7
Installing Hard Drives........................................................................................ 8
Connecting the ConnectStor II Hardware ........................................................ 11
Install the Mounting Foot Brackets.......................................................... 11
Connect the Network Cable ..................................................................... 11
Connect the Power Cord .......................................................................... 12
Power Switch ........................................................................................... 12
Assigning a Static IP Address .......................................................................... 12
Chapter 3: Configuration ......................................................................................... 15
Logging In........................................................................................................ 16
About ConnectStor II’s Configuration Menu................................................... 17
Changing or Viewing System Settings............................................................. 19
Changing Network Settings ..................................................................... 19
Changing Date/Time Settings .................................................................. 21
Configuring UPS Support........................................................................ 23
Configuring E-Mail Notification Options ................................................ 24
Changing IP Address Assignment Mode ......................................................... 26
Changing Language Setting ..................................................................... 27
Viewing Operating Status................................................................................ 28
User Options .................................................................................................... 29
Viewing Current Users............................................................................. 29
Creating a User......................................................................................... 30
Modifying a User ..................................................................................... 31
Deleting a User......................................................................................... 33
File Sharing...................................................................................................... 34
Viewing Current Shared Folders.............................................................. 34
Creating a New Shared Folder .................................................................35
Modifying Shared Folder Properties ........................................................ 36
Deleting an Existing Shared Folder ......................................................... 37
Sharing List...................................................................................................... 38
UNIX/Linux (NFS) Servers............................................................................. 39
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Viewing Current Servers.......................................................................... 39
Creating New UNIX/Linux Servers ......................................................... 40
Deleting a UNIX/Linux Server ................................................................40
Password Server Options................................................................................. 41
Enabling Password Server Support.......................................................... 41
Disabling Password Server Support......................................................... 43
RAID Options.................................................................................................. 44
About RAID Arrays ................................................................................. 44
Viewing Current RAID Array Status ....................................................... 45
Viewing Physical Drive Status................................................................. 46
Changing RAID Level ............................................................................. 47
Halt / Reboot ConnectStor II ........................................................................... 49
Halting ConnectStor II............................................................................. 49
Remotely Rebooting ConnectStor II ........................................................ 49
Advanced Configuration Commands............................................................... 50
Updating System...................................................................................... 50
Restoring ConnectStor II to Default Settings........................................... 51
Using the Clone Feature........................................................................... 52
Exit Command ................................................................................................. 52
Chapter 4: Using ConnectStor II.............................................................................. 53
Mapping ConnectStor II to Individual PCs...................................................... 53
Windows XP ............................................................................................ 53
Windows 98, ME, NT4, 2000.................................................................. 58
UNIX/Linux............................................................................................. 61
Chapter 5: File Sharing Guidelines.......................................................................... 63
Microsoft Network (over TCP/IP or NetBEUI) ............................................... 63
UNIX/Linux Network (over TCP/IP) .............................................................. 64
Storage/File Sharing Models............................................................................ 65
User Access Sharing Model: An Example ............................................... 66
Chapter 6: Troubleshooting ..................................................................................... 69
Using the Front Panel Display ......................................................................... 69
Power Status LED Messages.................................................................... 69
General Troubleshooting Issues....................................................................... 71
TCP/IP Is Not Enabled in Windows 95/98/ME ....................................... 71
Cannot Find Workgroups in Windows 95/98/ME ...................................71
Cannot See ConnectStor II Over Network ............................................... 72
Cannot Find ConnectStor II in Network Neighborhood .......................... 72
Problems Mounting ConnectStore II on UNIX/Linux............................. 73
Appendix A: Limited Warranty ...............................................................................75
Disclaimer of other warranties ................................................................. 75
Your Responsibilities............................................................................... 76
Returning Product for Repair........................................................................... 77
Appendix B: Contacting Promise Support............................................................... 79
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ConnectStor II User Manual
Standard Conventions
NOTE: Supplementary material containing important
information
Screen messages:
Type of text Display
Normal Looks like this
Messages appearing on screen
Typed commands or text
Values you replace with type
File, path, and share names
Messages appearing on screen
“Text that you type”
“Values that you replace”
Filenames
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Chapter 1: Introduction
Thank you for purchasing Promise Technology’s ConnectStor network attached storage
(NAS) subsystem. ConnectStor II takes full advantage of Promise Technology's leadership in
ATA RAID product design by providing RAID 0, 1 support for the latest low-cost Ultra
ATA/100 hard drives.
ConnectStor II offers users the ability to provide continuous data protection using two-drive
RAID 1 mirroring or to build increased storage capacity using RAID 0 striping of two drives.
Either way, users take advantage of the increased economy, performance, and capacity of
Ultra ATA drives for their particular network environment.
ConnectStor II houses file sharing protocols for Microsoft® Windows® 95, 98, NT4, 2000,
Me, XP; and Linux NFS 2.0/3.0, making it virtually a plug and work device with most major
network operating systems.
Best of all, you can easily manage and configure ConnectStor II from most major web-based
browsers (see Specifications). The password-protected management utility lets users and/or
network administrators customize ConnectStor II for direct connection to UNIX (NFS),
HTTP and SMB/CIFS (Windows) network protocols and includes a full suite of reporting
and monitoring tools.
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ConnectStor II User Manual
Key Features
The following are key features of the Promise ConnectStor II:
Drive Types
• Supports up to two 3.5-inch IDE drives (Ultra ATA, DMA, and EIDE)
• Supports Ultra ATA/133, Ultra ATA/100, Ultra ATA/66, Ultra ATA/33, EIDE, and
Fast ATA-2 speeds (UDMA 5/4/3/2/1/0 and DMA 2/1/0, respectively)
Status Indicators
• Power Status LED shows power on/off and system status
• Drive Activity LED displays drive activity (reads or writes)
• Network Activity LED displays individual network requests
Ultra ATA/100 Support
• 100MB/sec burst data transfers of Ultra ATA/133/100 drives
• Implements high-speed CRC error-checking
RAID 0 (Striping) Functions
• Links to two drives as a single large capacity drive volume
• With two drives, doubles sustained data transfer rate to speed up large file transfers
• Does not offer fault protection
RAID 1 (Mirroring) Functions
• Sends identical data to two installed drives
• Maintains access to data if a single drive fails
• Rebuilds data to replacement drive automatically
Network Support
• Built-in 10/100Mb/s Ethernet controller for high data transfers
• Supports popular network protocols: TCP/IP, NFS, SMB/CIFS
Configuration & Monitoring
• Easy setup and monitoring of ConnectStor II unit via web browser (requires MS
Internet Explorer 5 or higher, Netscape Navigator 4 or higher)
• IPassign™ utility to manually assign IP address IF network does not support
automatic IP address assignment (DHCP/BOOTP)
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Chapter 1: Introduction
Specifications
Interface
• Fits most 3.5-inch form factor Ultra ATA hard disk drives
(ConnectStor II model may or may not include installed hard drives)
• Standard ATA/IDE interface
• Built-in power, network activity, and drive activity LEDs
Enclosure
• Dedicated cooling fan
• 10/100BaseT connector
• Serial port (COM2) for optional use of APC-compatible Uninterruptible Power
Supply (UPS)
• Power on/off switch
• Internal automatic 110/220 power selector
• Vertically (standard) or horizontal mounting
Physical/Environmental
Dimensions
• Enclosure: 8.5 x 5.75 x 1.625 inches (21.59 x14.605 x 4.128 cm)
Operating Temperature
• 32°F to 113°F (0°C to 45°C)
Relative Humidity
• 10% to 95% (non-condensing)
Warranty
• Two years limited parts and labor
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ConnectStor II User Manual
NOTES
4
Chapter 2: Getting Started
This section is designed to help prepare ConnectStor II for installation into your network.
Please read through this chapter carefully before attempting to install ConnectStor II.
Your ConnectStor II network attached storage system comes with all of the hardware and
software you need to connect it to your network quickly. It works on a 10Base-T/100BaseTX Ethernet network.
Getting the ConnectStor II storage system up and running consists of the following steps:
• Unpacking the ConnectStor II unit
• Installing Hard Drives
• Install ConnectStor II mounting hardware and cables
• Power on ConnectStor II unit
• Await hard drive initialization and bootup
• Assign IP address to unit (if necessary)
• Open web browser
• Customize ConnectStor II folders and/or user permissions
• Map individual PCs to ConnectStor II unit
• Begin saving and retrieving files to ConnectStor II
Necessary Equipment for Installation
You will need the following items before you can install and use your ConnectStor II network
attached storage system:
• A 10Base-T/100Base-TX Ethernet network.
• A Windows-based personal computer or workstation with a CD-ROM drive, a 1.4
MB floppy disk drive and a connection to your network. (Systems without a floppy
disk drive may download the installation utilities from the Promise Technology
website at http://www.promise.com.)
• A network hub, switch or router with a free port (for network connection) OR a
crossover cable if you are connecting ConnectStor II directly to a single computer.
• An available IP (Internet Protocol) address to be used by the ConnectStor II unit
(this may be automatically assigned by some networks or you may need to ask your
network administrator).
• The netmask address used on your network (this may be automatically assigned by
some networks or you may need to ask your network administrator).
• An assigned gateway address, if available (may be automatically assigned by some
networks or you may need to ask your network administrator).
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ConnectStor II User Manual
For convenience, record your ConnectStor II network attached storage system information as
described below:
Table 1: ConnectStor II System Information
Information Type Location
TLA Number Back of ConnectStor II unit
Serial Number Back of ConnectStor II unit
IP address for ConnectStor II Obtain from system administrator
Password Initial default is “password”
Subnet Mask Address Obtain from system administrator
Gateway Address1 Obtain from system administrator
Workgroup or Domain Name Get from system administrator
Ethernet Address2 Back of ConnectStor II unit
1
Required for Internet or Intranet access.
2
The Ethernet (MAC or hardware) address format is 00-01-55-XX-YY-ZZ, where X, Y and
Z represent a unique set of numbers.
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Chapter 2: Getting Started
Unpacking ConnectStor II
The ConnectStor II package should contain the following items:
• ConnectStor II enclosure
• Two (2) mounting foot brackets for vertical footprint
• Four (4) rubber feet for horizontal footprint
• ConnectStor II User's Guide
• (1) Power cord
• (1) Category-5 Ethernet cable with RJ-45 connectors
If any of the contents are missing or damaged, please contact your dealer or distributor
immediately.
Please take a moment to visit the Promise website (www.promise.com/warranty
registration of your ConnectStor II.
WARNING: ConnectStor II, like every other type of PC, is
subject to static electricity. Be sure that you are properly
grounded (Promise recommends that you wear an anti-static
strap, or place a free hand on a grounded object), before
installing.
) for online
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ConnectStor II User Manual
Installing Hard Drives
ConnectStor II is designed for rapid user installation of two (or one) unformatted Ultra
ATA/100 hard drives. Check each drive to insure that they are jumpered correctly as "master"
or "single" drive (see manufacturer's instructions and/or directions label on the drive).
If you install only one hard drive, ConnectStor II will automatically format it as a single-disk
RAID 0 array. If you install two hard drives, ConnectStor II will automatically format them
as a two-disk RAID 1 array.
You may later convert the RAID 1 two-disk array to a RAID 0 two-disk array (see page 47).
CAUTION: You cannot install one hard drive now and add
another hard drive later. If you intend to use two hard drives
with your ConnectStor II, install both of them now
NOTE: Promise recommends use of identical drives for best
performance and compatibility.
1. Unscrew the mounting screws that secure the cover of your ConnectStor II unit as
shown below:
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Chapter 2: Getting Started
2. Unscrew and remove the drive mounting tray from the ConnectStor II chassis as shown
below:
Top of ConnectStor II Unit
Disk 1 Disk 2
Bottom of ConnectStor II Unit
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ConnectStor II User Manual
3. Position drive(s) over screw holes on platter. Secure using screws that go up underneath
and through the mounting tray and into the four screw holes on the bottom of each drive
as shown below:
4. Connect ATA cables and power supply connectors to each drive
5. Re-secure drive mounting tray to ConnectStor II with screws.
6. Replace the cover to your ConnectStor II unit and replace screws.
7. Power on ConnectStor II.
The first time the unit powers on with new drive(s), ConnectStor II will recognize the
unformatted drive(s). ConnectStor II will format the drive(s) and create a default RAID 0
array if there is only one drive present or RAID 1 array if there are two drives.
NOTE: A Supervisor can change the default RAID 1 array to a
two-drive RAID 0 array AFTER this initial configuration is
complete (see changing RAID setting on page 47).
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Chapter 2: Getting Started
Connecting the ConnectStor II Hardware
Install the Mounting Foot Brackets
The ConnectStor II unit may be mounted upright, or it may be mounted on its side.
To mount upright, slip the two clip-on brackets on to the bottom of the unit. Position one
bracket about one-inch (2.5 cm) from the front of the unit. Place the other mounting foot the
same distance from the back of the unit.
To mount the ConnectStor II on its side, attach the four rubber feet (buttons) to the side of the
unit.
Mounting Foot
Brackets
Connect the Network Cable
Connect one end of the (supplied) network cable to the LAN (Ethernet) connector located on
the back of the ConnectStor II unit. Connect the other end of the network cable to a network
hub.
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ConnectStor II User Manual
Connect the Power Cord
Connect one end of the power cord to the AC Power connector located on the back of the
ConnectStor II unit. Connect the other end of the power cable to a power source or
uninterruptible power supply.
NOTE: The ConnectStor II unit automatically recognizes and
switches to proper 110V or 220V settings.
Power Switch
Switch on the power to the ConnectStor II unit.
Assigning a Static IP Address
If your network has a DHCP (Dynamic Host Configuration Protocol) server, it will
automatically assign a dynamic IP address to your ConnectStor II. Proceed to
Chapter 3.
If your network does NOT automatically assign IP addresses to newly-attached networkready devices using a DHCP server, you MUST perform the following steps in order to
manually assign a unique, static IP address from a Windows-based PC:
1. Insert the CD to your CD-ROM drive.
2. Double-click the CD-ROM button.
3. Open the directory and execute the program: IPassign version 3.0.0.1.
The IPassign dialog box displays all ConnectStor II units it finds on the network
(below).
4. Click the No IP entry, then click the Search button. The dialog box will show as
below.
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Chapter 2: Getting Started
5. Type the IP address you want to use in the IP Address: field (above).
6. Type 255.255.255.0 in the Subnet Mask: field.
7. Type the IP address of your Gateway server in the Gateway: field.
8. Click the Assign IP button.
CAUTION: Check and recheck your entries in this menu.
Incorrect entries will prevent you from seeing the ConnectStor
II on your system.
After you click the Assign IP button, IPassign will verify that your settings are
correct and the requested IP address is not already in use. If everything is correct, the
IPassign dialog box will display the new IP address information (below).
NOTE: If there is no IP address assigned within ten minutes,
either through the APassign utility or the DHCP server, the
ConnectStor II will set its own IP address to 192.168.204.204.
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ConnectStor II User Manual
9. Choose an IP address and click the Web Browser button. The
ConnectStor II screen will display (below).
This verifies the successful assignment of a Static IP address.
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Chapter 3: Configuration
This section is designed to guide you in connecting to and using ConnectStor II’s built-in,
browser-based Configuration utility, the System Administration Manager.
Generally this utility will be used by a network administrator or individual responsible for
customizing ConnectStor II’s default internal file system and user rights settings for saving
and retrieving files. On ConnectStor II, this individual is known as the “supervisor”.
The System Administration Manager also controls hardware settings for system password
access, date/time stamp, email notification for specific events, use of uninterruptible power
supplies, operating system language compatibility.
Finally, the utility monitors ConnectStor II’s hardware status and drive array status. Since
most settings are immediately executed, please review this section in its entirety prior to using
the utility.
NOTE: If you wish to configure ConnectStor II for use with
UNIX-based or Linux-based servers, you must first connect to
ConnectStor II through a PC using an Internet browser, then
select the UNIX (NFS) option to specify the Host Name and
Export IP address information for your UNIX server. See page
39 for instructions.
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ConnectStor II User Manual
Logging In
1. From any Internet-connected Windows or Linux computer, open your browser of choice
(Internet Explorer v.5.0 or later, or Netscape Navigator 4.0 or later).
2. In the address bar of your browser, input the following:
http://x.x.x.x/admin/
where x.x.x.x is the IP address assigned to ConnectStor II as described in the previous
chapter
3. Press the Enter key.
NOTE: Remember multiple ConnectStor II units may exist on a
single LAN. Make sure you are using the correct IP address of
the ConnectStor II unit that you wish to configure.
4. Once the ConnectStor II unit corresponding to the IP address is found, the following
login screen should appear in your browser:
5. The default User Name supervisor will appear in the name field. Enter the correct
password in the password field. The default administrative password is password.
6. Click the Login button to enter or Reset button to cancel.
CAUTION: Because the ConnectStor II's password default is the same for all
units, Promise recommends that the supervisor change the password as soon
as possible after installation. See Modifying User Information on page 31 for
instructions.
NOTE: For future reference, the version number above the User Name field is
the firmware version number of your ConnectStor II unit.
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Chapter 3: Configuration
About ConnectStor II’s Configuration Menu
When the user/supervisor enters the Configuration Utility, the following screen should appear
below:
The Configuration Utility is divided into three main panels. The top panel simply identifies
the unit. Clicking the Promise Technology, Inc. logo links the user to the www.promise.com
website.
The left side panel contains the selection menu that accesses the different administrative
control settings as follows:
System Settings: allows supervisor to change network and support settings for hardware
and operating systems and monitor system status
User Options: allows supervisor to create, delete, or modify individual user rights to
access the unit and protect shared data folders
File Sharing: allows supervisor to create, delete, or modify shared data folders
Sharing List: allows users and supervisor to view shared and user’s folders, and
information about them
UNIX (NFS): sets up support for UNIX/Linux operating systems
Password Server: enables/disables support for remote password server for added file
protection
RAID Options: shows status of RAID array and allows changing selection of RAID
level
Halt/Reboot: lets supervisor halt or reboot the ConnectStor II unit
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ConnectStor II User Manual
Advanced: lets supervisor update internal operating system software, return system to
default settings, or clone the user settings from one ConnectStor II to additional units
Exit: logs user/supervisor out of Configuration utility and returns to logon window.
All entry fields and status displays are shown in the large information panel at lower right.
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Chapter 3: Configuration
Changing or Viewing System Settings
Selecting System Settings from the Configuration Menu will display several system-related
options for the user/supervisor as follows:
• Network Settings
• Date/Time Change
• UPS Options
• E-Mail Options
• IP Assignment
• Languages
• Operating Status
Changing Network Settings
The default selection under System Settings is Network Settings, which displays the
following screen in the information panel:
CAUTION: If there is a DHCP Server on the network, you must
set the IP Assignment to Static IP address before you change
the IPAddress, NetMask or Gateway. See page 26.
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ConnectStor II User Manual
You would change these settings if configuring ConnectStor II for use by a specific
department or workgroup that operates within a larger local area network. The numbers
shown above are merely examples. Consult your network administrator as to the correct
information to input in the appropriate fields as follows:
Server Name: allows the user to change the network name of the device as it appears on
the network
Server Description: allows user to provide a brief description of the unit and content it
may contain (such as an Accounting Data Server)
IP Address: allows user to set fixed IP address for the unit if NOT using a DHCP server
to assign the address dynamically
NetMask: typically the default address (255.255.255.0) unless you're creating a subnet
(a logical division of a physical network)
Broadcast: the address used to send data to all
network.
Gateway: address that links different parts of a network together (default is 0.0.0.0)
Workgroup/Domain: inputting a specific workgroup or domain name.
Enable WINS Server: checking the Enable box and entering the address of the WINS
Server (may not be available on your network) eliminates the need for network broadcast
requests to resolve computer names and IP addresses
1. When you have completed inputting information, click on the Submit button. A
confirmation window will appear.
2. Click OK button to confirm.
host servers on a particular logical
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