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Operations Manual
Model: TW2540
Tortilla Warming Flat Grill
formerly DOUGHPRO. New Name. Same Quality. Superior Service.
proluxe.com
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CLEANING
Use only cleaners which are safe for ALUMINUM. DO NOT use caustic cleaners,
ice or cold water to clean the grill. Turn grill down or OFF during idle periods to
prevent carbon buildup.
1. Turn power off and unplug, allow grill to cool.
2. Remove particles by using a spatula with rounded corners.
3. Wipe down all surfaces using a warm damp cloth and mild detergent.
CARBON CLEANING
When carbon buildup occurs, use a carbon removal agent which is safe for
aluminum, follow the instructions provided with the product. When this process is
complete, you must re-season your grill.
INITIAL START UP
Before using the unit for the first time, wipe down the exterior and platen area
with a damp cloth.
Heat for approximately 30 minutes. The warmer may emit a small amount of
smoke as the cooking surface reaches its operating temperature. This is normal,
as the smoke is caused by oils associated with the manufacturing process and
will stop when the burn off is complete. Brush off any debris from the warming
surface.
SEASONING THE TORTILLA GRILL HEATING SURFACE
FIRST TIME SEASONING
Follow your company/corporate guidelines for seasoning cooking surfaces or
perform the following:
1. Bring the grill to 300°F (148°C) and leave it on while performing the next three
steps.
2. Brush the cooking surfaces with a release agent. If using an aerosol agent,
first apply into a cup and then brush onto cooking surface.
3. Let sit for 20 minutes.
4. Wipe the cooking surface clean, using a warm damp cloth.
*Warning*
DO NOT SUBMERGE IN WATER OR ALLOW WATER TO SPILL INTO THE
ELECTRICAL HOUSING. AS THIS WILL VOID WARRANTY AND DAMAGE
THE UNIT.
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TW2540E
EXPTW2540 R8 20068 052413.DWG
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TW2540E
ITEM # PART # DESCRIPTION QTY.
1 110115131 PLATEN, HEATER, 208 VOLTS, 25 x 40 1
3 SP63214 SCREW, PHIL. 6-32 x 1/4 1
4 110108881 SENSOR HOLD 1
5 WSAE6 WASHER #6 1
6 110108815 INSULATION, FIBERGLASS 15 x40 1
7 110108854 SHROUD 25 x 40 1
8 110108810 INSULATION, FIBERGLASS 10 x 40 1
9 SP102414S SCREW, PHIL. 10-24 x 1/4 SST 26
10 110108640 BURN GUARD ASSEMBLY, TW2540E 1
11 AE601653 LEG, APPLIANCE, 4" 4
12 3231 RELIEF STRAIN 1
13 1101009176 POWER CORD 1
14 11082322 HOUSING, TW1520 1
15 SP83238S SCREW, PHIL. 8-32 x 3/8 SST 4
16 11016938818G LIGHT PILOT 250~AC (GREEN) 1
17 11051452 THERMOSTAT CONTROLLER ASSEMBLY 570 F 1
18 SP83234S SCREW, PHIL. 8-32 x 3/4 SST 1
19 WSAE8 WASHER #8 4
20 WLIT8 WASHER #8 INTERNAL TOOTH LOCK 2
21 NH832 NUT, HEX 8-32 4
23 SB5161812S SCREW, BUTTON HD 5/16-18 x 1/2 4
24 PB78 BUTTON, PLUG 7/8" 1
25 MTW2540 MANUAL TW2540 1
26 NC12 NUT, CONDUIT 1/2" 1
27 6013 TERMINAL BLOCK #3, DOUBLE 1
28 MS6013 MARKER STRIP #3, DOUBLE 1
29 SP83258S SCREW, PAN HEAD 8-32X5/8 SST 2
PLTW2540 R8 20068 052413.DOC
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TW2540 WIRE DIAGRAM
VAC: 208
AMPS: 15.39
WATTS: 3200
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PLEASE READ CA REFULLY BEFORE A TTEM PTING TO USE
THIS APPLIA NCE.
LIMITED MACHINE WARR ANTY
Proluxe warrants the TW Series, from manufacturing defects i n workmanship and material sold withi n
the domestic United States.
WHAT IS COVERED
One year warranty for part s and labor.
HOW LONG DOES THE COVERAGE LAST
We will repair or replace t he defective TW Series on normal warrant y one year parts and labor.
The heating elements on t he upper and lower platen only; will be repl aced by next day air service;
under the normal one year warranty. Such repair or replacement will be at the expense of Proluxe
on under the normal one year warrant y.
WHAT WE WILL DO
Contact our Factory to obtain warranty service. Proluxe must i ssue a return authorization
number, and ca ll tag, or find the name and location of a Factory Authorized Service Center
nearest you. When calling for service, please furnish the model number, serial number , and a
description of the proble m.
HOW TO GET SERVICE
THE WARRANTIES PROVIDED BY PROLUXE DO NOT APPLY IN THE FOLLOWING INSTANCES:
WHAT THIS WARRANTY DOES NOT COVER
• Damage due to misuse, abuse, alteration, or accident.
• Improper or unauthorize d r epairs.
• Submerged in water.
• Dropped.
• Damage in shipment.
• Equipment exported to for eign countries.
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Warranty & Return Policy
Proluxe warrants all products manufactured by it against defects in workmanship or materials from the date of purchase for a period of
(1) year on parts and labor. This warranty applies to only equipment purchased and used in the United States. Warranty period
shall begin when equipment ships and will not exceed 90 days past the original shipment date. Warranty travel shall only
be covered for 60 miles.
ALL WARRANTY SERVICE CALLS MUST BE APPROVED BY PROLUXE. IF THIS PROCEDURE IS NOT FOLLOWED,
WARRANTY SERVICE WILL NOT BE COVERED. WARRANTY SERVICE WILL BE PAID ON STRAIGHT TIME, OVERTIME WILL
NOT BE COVERED.
Exclusions:
1. WOOD / GAS FIRED OVENS: PROLUXE warranty applies to the main body of the oven being steel / refractory and insulation shall
be free from defects in materials and workmanship for a period of four years from the date of purchase. The gas equipment shall be
free from defects in materials and workmanship for a period of one (1) year
from the date of purchase. This warranty excludes the tandoori and home oven. Lifetime warranty against cracks on oven floor.
2. TANDOORI & HOME OVENS: PROLUXE warrants the Tandoori & Home Oven including gas equipment shall be free from defects
in materials and workmanship for a period of one (1) year from the date of purchase.
3. Air compressors are excluded from this warranty, but PROLUXE may act as a warranty expeditor in certain instances regarding
these compressors. The air compressor manufacturer provides a limited warranty
and a copy of this warranty is furnished with all compressors sold by PROLUXE. For prompt handling of compressor warranty claims
the instructions of the compressor manufacturer must be adhered to.
4. Equipment built to special order as well as accessories are not returnable unless defective within the terms of this warranty.
5. In no event shall PROLUXE be liable for consequential damages arising out of the failure of any of its products if operated
improperly or caused by normal wear or damage by operator abuse.
6. BC2325 pedestal warranty disclaimer: Pedestals shall only be covered under warranty if they have been cleaned using the factory
approved cleaning method. cracked or damaged pedestals must be inspected by the factory before warranty is authorized.
Returned Merchandise Policy:
Should it become necessary to return any of the company’s products, the following instructions must be adhered to: First,
contact our customer service department for approval and a return authorization number. Please have the serial number
of your item available at that time. All merchandise must be shipped freight prepaid by customer or service agency.
Subject to the inspection of the product by the company, a restocking charge of 20% of the Net purchased price paid to
PROLUXE will be assessed. Merchandise may not be returned for credit without prior written approval of PROLUXE. Collect shipments
will not be accepted. No returns after 60 days of original shipment date on machines. Purchased parts may not be returned after 30
days.
If upon inspection by PROLUXE or its authorized agent it is determined the equipment has not been used in an appropriate manner,
has been modified, or has not been properly maintained, or has been subject to misuse,
misapplication, neglect, abuse, accident, unauthorized modification, damage during transit, delivery, fire, flood, act or war,
riot or act of God, then this warranty shall be deemed null and void.
Terms & Conditions:
1. Prices indicated in the PRICE LIST are suggested retail prices and are shown in U.S. DOLLARS.
2. Terms of Payment: 1% 10 days, NET 30 days.
3. NEW ACCOUNTS: Satisfactory credit information must be provided before open account status can be extended.
Unless agreed otherwise, all shipments will be made C.O.D., CASH IN ADVANCE.
4. PRICING: Prices, specifications, model numbers, capacities and accessories are subject to change without notice.
5. FREIGHT / ROUTING: Method of shipment will be determined by PROLUXE unless otherwise
advised by PURCHASER.
6. DAMAGED CLAIMS: All merchandise shipped at purchaser’s risk. Inspection must be made by purchaser at time
goods are received. If goods are damaged, the PURCHASER shall request that the agent of the transportation
company make a written notation on the proper shipping documents immediately and then file a claim for damage.
GOODS DAMAGED IN SHIPMENT ARE NOT RETURNABLE.
7. RETURNS: Machines may not be returned after 60 days. Purchased parts may not be returned after 30 days. A
restocking fee of 20% will be assessed on non-warranty returns.
8. TAXES: Prices indicated herein DO NOT include State, Federal, Local or foreign taxes or duties, nor do they include
fees, permits, insurance or other levies, all of which are the responsibility of the purchaser.
9. All orders are subject to acceptance by PROLUXE.
10. Possession of this price list shall not be considered an offer to sell.
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