Page 1
VENT-FREE GAS
US
FIREPLACE INSERT
OWNER’S OPERATION AND
INSTALLATION MANUAL
MODEL FBNSD28T
This insert can be used in the following
mantel and replace systems:
FBNSD28T-M-(HC/MO), HNS280T-B-(AS/G)
WARNING: If the information in this manual is not
FBNSD28T-J-(AS/W)
®
followed exactly, a re or explosion may result causing
property damage, personal injury or loss of life.
— Do not store or use gasoline or other ammable va-
pors and liquids in the vicinity of this or any other
appliance.
— WHAT TO DO IF YOU SMELL GAS
• Do not try to light any appliance.
• Do not touch any electrical switch; do not use any
phone in your building.
•
Immediately call your gas supplier from a neighbor’s
phone. Follow the gas supplier’s instructions.
• If you cannot reach your gas supplier, call the re
department.
—
Installation and service must be performed by a qualied installer, service agency or the gas supplier.
WARNING: This appliance is equipped for Natural and
Propane gas. Field conversion is not permitted other than
between natural or propane gases.
Questions, problems, missing parts? Before returning to your retailer, call
our customer service department at 1-866-573-0674, 7:30 am - 4:15 pm CST,
Monday through Friday or email customerservice@usaprocom.com
Page 2
TABLE OF CONTENTS
Safety ........................................................ 3
Specications ............................................ 4
Qualied Installing Agency ........................5
Product Features ....................................... 5
Local Codes............................................... 5
Unpacking.................................................. 6
Product Identication ................................. 6
Water Vapor: A By-Product Of
Unvented Room Heaters ..................... 6
Air For Combustion and Ventilation ...........7
Installation ................................................. 9
Operation ................................................. 18
Inspecting Burners................................... 20
Care And Maintenance ............................22
Troubleshooting .......................................24
Parts ........................................................ 28
Replacement Parts .................................. 30
Accessories ............................................. 30
Service Hints ........................................... 31
Technical Service..................................... 31
Warranty ..................................................32
SAVE THIS BOOK
INSTALLER: Leave this manual with the appliance.
CONSUMER: Retain this manual for future reference.
This is an unvented gas-red heater. It uses air (oxygen)
from the room in which it is installed. Provisions for adequate combustion and ventilation air must be provided.
Refer to Air For Combustion and Ventilation section on
page 7 of this manual.
WARNING: Improper installation, adjustment, al-
teration, service or maintenance can cause injury or
property damage. Refer to this manual for correct installation and operational procedures. For assistance
or additional information consult a qualied installer,
service agency or the gas supplier.
This appliance may be installed in an aftermarket,* permanently located, manufactured (mobile) home, where
not prohibited by local codes.
This appliance is only for use with propane or natural
gas. Field conversion by any other means including the
use of a kit is not permitted.
* Aftermarket: Completion of sale, not for purpose of resale, from the manufacturer.
PROCOM HEATING, INC. PATENT INFORMATION
This product may be covered by one or more of the following United States patents:
8,915,239 8,851,065 8,764,436 8,757,202 8,757,139 8,752,541 8,568,136
8,545,216 8,517,718 8,516,878 8,506,290 8,465,277 8,317,511 8,297,968
8,281,781 8,241,034 8,235,708 8,152,515 8,011,920 7,967,006 7,967,007
7,654,820 7,730,765 7,677,236 7,607,426 7,434,447
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200230-01B2
Page 3
SAFETY
IMPORTANT: Read this owner’s
manual carefully and completely
before trying to assemble, operate, or service this heater.
Improper use of this heater can
cause serious injury or death
from burns, fire, explosion,
electrical shock and carbon
monoxide poisoning. Failure
to follow these instructions will
void the warranty.
Only a qualied installer, service
agent, or local gas supplier may
install and service this product.
WARNING: Keep the appli-
ance area clear and free from
combustible materials, gasoline,
and other ammable vapors and
liquids.
WARNING: This appliance
can be used with propane or
natural gas. It is shipped from
the factory adjusted for use with
propane.
DANGER: Carbon monoxide
poisoning may lead to death!
CARBON MONOXIDE POISONING: Early
signs of carbon monoxide poisoning resemble
the u, with headaches, dizziness or nausea.
If you have these signs, the heater may not be
working properly. Get fresh air at once! Have
heater serviced. Some people are more affected by carbon monoxide than others. These
include pregnant women, people with heart or
lung disease or anemia, those under the inuence of alcohol and those at high altitudes.
NATURAL AND PROPANE/LP GAS: Natural
and Propane/LP gas are odorless. An odormaking agent is added to the gas. The odor
helps you detect a gas leak. However, the
odor added to the gas can fade. Gas may be
present even though no odor exists.
WARNING: Any change to
this heater or its controls can
be dangerous.
WARNING: Do not allow fans
to blow directly into replace.
Avoid any drafts that alter burner
ame patterns.
WARNING: Do not use a
blower insert, heat exchange
insert or other accessory not
approved for use with this heater.
WARNING: Due to high tem-
peratures, the appliance should
be located out of trafc and away
from furniture and draperies.
WARNING: Do not place
clothing or other flammable
material on or near the appliance. Never place any objects
in the heater.
WARNING: Heater becomes
very hot when running. Keep
children and adults away from
hot surfaces to avoid burns or
clothing ignition. Fireplace will
remain hot for a time after shut-
down. Allow surfaces to cool
before touching.
WARNING: Carefully super-
vise young children when they
are in the room with the heater.
WARNING: You must operate
this heater with screen in place.
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3200230-01B
Page 4
SAFETY
1. Do not place Propane/LP supply tank(s)
inside any structure. Propane/LP supply
tank(s) must be placed outdoors.
2. This heater shall not be installed in a
bedroom or bathroom.
3. This heater needs fresh air ventilation to
run properly. This heater has an Oxygen
Depletion Sensing (ODS) safety shutoff
system. The ODS shuts down the heater
if not enough fresh air is available. See
Air for Combustion and Ventilation, pages
7 and 8. If heater keeps shutting off, see
Troubleshooting, page 24.
4. Keep all air openings in front and bottom
of heater clear and free of debris. This will
ensure enough air for proper combustion.
5. If heater shuts off, do not relight until you
have provided fresh, outside air. If heater
keeps shutting off, have it serviced.
6. Do not run heater:
• Where ammable liquids or vapors are
used or stored.
• Under dusty conditions.
7. Before using furniture polish, wax, carpet
cleaner, or similar products, turn heater
off. If heated, the vapors from these products may create a white powder residue
within burner box or on adjacent walls or
furniture.
8. Always run heater with control knob at
PILOT or ON locked positions. Never set
control knob between locked positions.
Poor combustion and higher levels of
carbon monoxide may result.
9. Do not use heater if any part has been
under water. Immediately call a qualied
service technician to inspect the room
heater and to replace any part of the
control system and any gas control which
has been under water.
10. Turn off and unplug heater and let cool
before servicing. Only a qualied service
person should service and repair heater.
11. Operating heater above elevations of
4,500 feet could cause pilot outage.
12. To prevent performance problems, do
not use propane/LP fuel tank of less than
100 lbs. capacity.
13. Do not use this heater as a wood-burning
heater. Use only the logs provided with the
heater.
14. To prevent sooting, follow the instructions
in Care and Maintenance (see page 22).
15. Do not add extra logs or ornaments such
as pine cones, vermiculite, or rock wool.
Using these added items can cause sooting. Do not add lava rock around base.
Rock and debris could fall into the control
area of heater. After servicing, always
replace screen before operating heater.
16. This heater is designed to be smokeless. If
logs ever appear to smoke, turn off heater
and call a qualied service person.
Note: During initial operation, slight smok-
ing could occur due to log curing and the
heater burning manufacturing residues.
SPECIFICATIONS
Model FBNSD28T
Gas Type Natural Gas Propane Gas
Ignition Piezo Ignitor Piezo Ignitor
Input Rating
Pressure Regulator Setting 4" W.C. 9" W.C.
Inlet Gas Pressure* (inches of water)
(*for purposes of input adjustment)
Heater Dimensions (WxHxD) •
Carton Dimensions (WxHxD) •
Stove Weight • 47.6 lbs
Shipping Weight • 55.7 lbs
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26,000 Btu/Hr 26,000 Btu/Hr
Maximum 9" Maximum 14"
Minimum 5" Minimum 11"
29.1" × 23.9" × 13.9"
30.9" × 26.9" × 14.8"
200230-01B4
Page 5
QUALIFIED INSTALLING AGENCY
Only a qualied agency should install and
replace gas piping, gas utilization equipment
or accessories, and repair and equipment servicing. The term “qualied agency” means any
individual, rm, corporation, or company that
either in person or through a representative
is engaged in and is responsible for:
PRODUCT FEATURES
SAFETY PILOT
This heater has a pilot with an Oxygen Depletion Sensing (ODS) safety shutoff system. The
ODS/pilot shuts off the heater if there is not
enough fresh air.
PIEZO IGNITION SYSTEM
This heater is equipped with an electronic
piezo control system. This system requires
one AAA battery (provided).
LOCAL CODES
Install and use heater with care. Follow all
local codes. In the absence of local codes,
use the latest edition of The National Fuel
Gas Code, ANSI Z223.1/NFPA 54*.
*Available from:
American National Standards Institute, Inc.
1430 Broadway
New York, NY 10018
National Fire Protection Association, Inc.
1 Batterymarch Park
Quincy, MA 02269-9101
This heater is designed for vent-free operation. State and local codes in some areas
prohibit the use of vent-free heaters.
a) Installing, testing, or replacing gas piping
or
b) Connecting, installing, testing, repairing,
or servicing equipment; that is experienced
in such work; that is familiar with all precautions required; and that has complied with
all the requirement of the authority having
jurisdiction.
THERMOSTATIC CONTROL
The control automatically cycles the burner
on and off to maintain a desired room
temperature.
2 GAS OPTIONS AVAILABLE
Your heater is equipped to operate on either
Propane/LP or Natural gas. The heater is
shipped from the factory ready for connecting to Propane/LP. The heater can easily be
changed to Natural gas by having your qualied installer follow the instructions on page
10 and the markings on the heater.
State of Massachusetts: The installation
must be made by a licensed plumber or
gas tter in the Commonwealth of Massachusetts.
Sellers of unvented propane or natural
gas-red supplemental room heaters shall
provide to each purchaser a copy of 527
CMR 30 upon sale of the unit.
In the State of Massachusetts the gas
cock must be a T-handle type. The State
of Massachusetts requires that a exible
appliance connector cannot exceed three
feet in length.
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5200230-01B
Page 6
UNPACKING
1. Remove top inner pack.
2. Tilt carton so that heater is upright.
3. Remove protective side packaging.
4. Slide heater out of carton.
5 Remove protective plastic wrap.
6. Hold the screen, lift, and pull forward.
PRODUCT IDENTIFICATION
Hood
Screen
Logs
Heater Controls
(Behind Panel)
Figure 1 - Vent-Free Fireplace Insert
7. Remove log set by cutting plastic ties.
8. Carefully unwrap log.
9. Check for any shipping damage. If heater
or log is damaged, promptly inform your
dealer where you bought the heater.
10. Remove four screws and two bottoms of
angle iron.
Angle
Screw
Iron
WATER VAPOR: A BY-PRODUCT OF
UNVENTED ROOM HEATERS
Water vapor is a by-product of gas combustion. An unvented room heater produces approximately one (1) ounce (30 mL) of water
for every 1,000 BTUs (0.3 KWs) of gas input
per hour. Unvented room heaters are recommended as supplemental heat (a room) rather
than a primary heat source (an entire house).
In most supplemental heat applications, the
water vapor does not create a problem. In
most applications, the water vapor enhances
the low humidity atmosphere experienced
during cold weather.
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The following steps will help ensure that water
vapor does not become a problem.
1. Be sure the heater is sized properly for the
application, including ample combustion
air and circulation air.
2. If high humidity is experienced, a dehumidier may be used to help lower the
water vapor content of the air.
3. Do not use an unvented room heater as
the primary heat source.
200230-01B6
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AIR FOR COMBUSTION AND VENTILATION
WARNING: This heater shall
not be installed in a conned space
or unusually tight construction
unless provisions are provided
for adequate combustion and
ventilation air. Read the following
instructions to insure proper fresh
air for this and other fuel-burning
appliances in your home.
Today’s homes are built more energy efcient
than ever. New materials, increased insulation
and new construction methods help reduce
heat loss in homes. Home owners weather
strip and caulk around windows and doors
to keep the cold air out and the warm air in.
During heating months, home owners want
their homes as airtight as possible.
While it is good to make your home energy
efcient, your home needs to breathe. Fresh
air must enter your home. All fuel-burning appliances need fresh air for proper combustion
and ventilation.
Exhaust fans, replaces, clothes dryers and
fuel burning appliances draw air from the house
to operate. You must provide adequate fresh
air for these appliances. This will insure proper
venting of vented fuel-burning appliances.
WARNING: This heater shall
not be installed in a room or
space unless the required volume of indoor combustion air
is provided by the method described in the National Fuel Gas
Code, ANSI Z223.1/NFPA 54, the
International Fuel Gas Code, or
applicable local codes.
WARNING: If the area in which
the heater may be operated does
not meet the required volume for
indoor combustion air, combustion and ventilation air shall be
provided by one of the methods
described in the National Fuel
Gas Code, ANSI Z223.1/NFPA 54,
the International Fuel Gas Code,
or applicable local codes.
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7200230-01B
Page 8
AIR FOR COMBUSTION AND VENTILATION
into Adjoining
VENTILATION AIR
Ventilation Air From Inside Building
This fresh air would come from an adjoining
unconned space. When ventilating to an
adjoining unconned space, you must provide
two permanent openings: one within 12" of the
ceiling and one within 12" of the oor on the
wall connecting the two spaces (see options
Ventilation Air From Outdoors
Provide extra fresh air by using ventilation
grills or ducts. You must provide two permanent openings: one within 12" of the ceiling
and one within 12" of the oor. Connect these
items directly to the outdoors or spaces open
to the outdoors. These spaces include attics
and crawl spaces. Follow the National Fuel
Gas Code, ANSI Z223.1/NFPA 54, Air for
Combustion and Ventilation for required size
of ventilation grills or ducts.
12"
1 and 2, Figure 2). You can also remove door
into adjoining room (see option 3, Figure 2).
Follow the National Fuel Gas Code, ANSI
Z223.1/NFPA 54, Air for Combustion and
Ventilation for required size of ventilation
grills or ducts.
IMPORTANT: Do not provide openings
for inlet or outlet air into attic if attic has a
thermostat-controlled power vent. Heated air
entering the attic will activate the power vent.
Rework worksheet, adding the space of the
adjoining unconned space. The combined
spaces must have enough fresh air to supply
all appliances in both spaces.
Ventilated
Attic
To Attic
Outlet
Air
Outlet
Air
Ventilation
Grills
Room,
Option 1
Or
Remove
Door into
Adjoining
Room,
Option 3
Ventilation Grills
Into Adjoining Room,
12"
Option 2
Figure 2 - Ventilation Air from Inside
Building
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To
Crawl
Inlet
Air
Inlet Air
Crawl Space
Space
Ventilated
Figure 3 - Ventilation Air from Outdoors
200230-01B8
Page 9
INSTALLATION
NOTICE: This heater is intended
for use as supplemental heat.
Use this heater along with your
primary heating system. Do not
install this heater as your primary heat source. If you have a
central heating system, you may
run system’s circulating blower
while using heater. This will help
circulate the heat throughout the
house. In the event of a power
outage, you can use this heater
as your primary heat source.
WARNING: A qualied ser-
vice person must install heater.
Follow all local codes.
WARNING: Never install the
heater
• in a bedroom or bathroom
• in a recreational vehicle
• where curtains, furniture,
clothing, or other ammable
objects are less than 36" from
the front, top, or sides of the
heater
• in high trafc areas
• in windy or drafty areas
CAUTION: This heater cre-
ates warm air currents. These
currents move heat to wall surfaces next to heater. Installing
heater next to vinyl or cloth wall
coverings or operating heater
where impurities (such as tobacco smoke, aromatic candles,
cleaning uids, oil or kerosene
lamps, etc.) in the air exist, may
cause walls to discolor.
IMPORTANT: Vent-free heaters add moisture
to the air. Although this is benecial, installing
heater in rooms without enough ventilation air
may cause mildew to form too much moisture.
See Air for Combustion and Ventilation, pages
7 and 8.
CHECK GAS TYPE
Be sure your gas supply is right for your heater. Otherwise, call dealer where you bought
the heater for proper type heater.
CLEARANCES TO
COMBUSTIBLES
WARNING: You must main-
tain the minimum clearances
shown in Figure 4. If you can,
provide greater clearances from
oor, ceiling, and joining wall.
Measure from outermost point
of heater.
Minimum Wall and Ceiling
A. Clearances from outermost point of heater
to any combustible side wall should not be
less than 6".
B. Clearances from the heater to the ceiling
should not be less than 36".
Note: When heater is installed directly on
carpeting, tile or other combustible material,
other than wood ooring, the heater must be
installed on a metal or wood panel extending
the full width and depth of the heater.
Side
Wall
Figure 4 - Minimum Clearances to Wall
6"
Min.
Clearances
Ceiling
36"
Min.
Front View
and Ceiling
6"
Min.
Side
Wall
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9200230-01B
Page 10
INSTALLATION
GAS SELECTION
This appliance is factory
preset for propane/LP gas.
No changes are required for
connecting to propane/LP.
Only a qualied installer or service
technician can perform gas selection and connecting to gas supply.
CAUTION: Two gas line in-
stallations at the same time are
prohibited.
Insert Gas Fitting
for Propane/LP Gas
Insert Gas Fitting
for Natural Gas
CAUTION: To avoid gas leak-
age for the gas not being used at
the inlet of regulator, a qualied
installer or service technician
must use supplied cap.
You will notice a color coded
plunger on the inside of the regulator. This is normal. When the inlet connection tting is inserted
and tightened, this plunger will
be pushed back by the tting
making all of the adjustments
for the gas being supplied. DO
NOT REMOVE THE PLUNGER.
The regulator will not work.
The inlet regulator is color coded
for identication of the correct
gas type. Blue is for propane (LP
gas) and yellow is for natural gas.
Blue Propane/LP
Gas Plunger
Underneath Dust
Cover
Figure 6 - Gas Regulator
FOR PROPANE/LP GAS
INSTALLATION: BLUE
1. Remove blue dust cover.
Blue Dust
Cover
Yellow Natural Gas
Plunger Underneath
Metal Cap
DO NOT REMOVE
Blue Propane/LP Plunger
Install Gas Fitting Here
Fitting supplied with the product located in
the hardware bag. Fitting part number:
160960-02 (straight)
160960-03 (elbow)
Figure 5 - Supplied Fitting
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200230-01B10
Page 11
INSTALLATION
2. Apply thread sealant to the threads on
the connection tting. While pushing in,
rotate the tting clockwise until the threads
engage the regulator. After the tting has
been hand tightened into the regulator
use a wrench to complete tightening of the
tting. Install additional tting to connect
to the house supply.
FOR NATURAL GAS (NG)
INSTALLATION: YELLOW
1. Remove the blue dust cover from the
regulator.
2. Remove the metal cap installed over the
NG regulator inlet.
Use only the cap supplied on the
regulator. Do not use an off the
shelf pipe plug. This can damage
the plunger. The supplied regulator cap is designed so it will not
engage the unused gas type.
4. Apply thread sealant to the threads on
the connection tting. While pushing in,
rotate the tting clockwise until the threads
engage the regulator. After the tting has
been hand tightened into the regulator
use a wrench to complete tightening of the
tting. Install additional tting to connect
to the house supply.
Side of Fireplace
Metal Cap
3. Install metal cap over LP/Propane regulator
inlet. This will keep debris out of regulator.
Metal Cap
DO NOT REMOVE
Yellow Natural Gas Plunger
Install Gas Fitting Here
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DO NOT use an off the shelf 3/8"
NPT pipe plug. This will damage
the plungers located inside the
regulator.
DO NOT try to remove the plungers from inside the regulator. The
plunger will be pushed back as
the tting is installed.
Make sure the type of gas being
used is correct. Check to make
sure the connection tting is in
the correct inlet on the regulator. Refer to Connecting to Gas
Supply, page 14.
If you are using natural gas
and the pilot will not light, see
Troubleshooting, page 24.
11200230-01B
Page 12
INSTALLATION
Mantel
BUILT-IN FIREPLACE INSTALLATION
WARNING: Do not allow any
combustible materials to overlap
the rebox front.
WARNING: Do not allow
combustible or noncombustible
materials to cover any necessary
openings like louvered slots.
WARNING: Never modify or
cover the louvered slots on the
front of the rebox.
Built-in installation of this replace involves
installing replace into a framed-in enclosure.
This makes the front of the replace ush
with wall. If installing a built-in mantel above
the replace, you must follow the clearances
shown in Figure 7.
NOTICE: Surface temperatures
of adjacent walls and mantels
become hot during operation.
Walls and mantels above the
replace may become hot to the
touch. If installed properly, these
temperatures meet the requirement of the national product
standard. Follow all minimum
clearances shown in this manual
(see Figure 8).
1. Frame in rough opening. Use dimensions
shown in Figure 9 for the rough opening.
If installing in a corner, use dimensions
shown in Figure 10 (page 13) for the rough
opening. The height is 26 1/2", which is the
same as the wall opening above.
2. Carefully set replace in front of rough
opening with back of replace inside wall
opening.
3/4" Clearance to Facia
1 3/8" Clearance to Sides, Back and Top
Note: Height of fireplace opening on facia to be 23 1/4"
Figure 7 - Clearance to Combustibles
Note: All vertical
measurements
are from top of
fireplace
opening to
bottom of
mantel shelf. All
measurements
are in inches.
Side of
Firebox
Figure 8 - Fireplace Clearances
23.25"
27 3/4"
3
28
10"
8"
6"
2
/4"
Shelf
1
/2"
13"
16"
19"
21"
12.75"
Figure 9 - Rough Opening for Wall
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28.75"
Installation
200230-01B12
Page 13
INSTALLATION
3. Attach gas line to replace gas regulator.
See Connecting to Gas Supply, page 14.
4. Check all gas connections for leaks. See
Checking Gas Connections, page 16.
IMPORTANT: When nishing your rebox,
combustible materials such as wall board,
gypsum board, sheet rock, drywall, plywood,
etc, must have 1/2" clearance to the sides
and top of the rebox. Combustible materials
should never overlap the rebox front.
ASSEMBLING HOOD
CAUTION: Do not operate
replace without hood in place.
1. Fireplace hood is positioned on top of
shipping inner pack.
2. Remove top of rebox by removing 2 screws
located on each end (see Figure 11).
3. Insert the hood along the upper side of
the heat insulation board (see Figure 11).
Attach hood with 3 screws.
4. Reattach rebox top by reinserting the 2
screws from step 2.
37.4"
28.75"
53.8"
Figure 10 - Rough Opening for Corner
Installation
Step 1
Remove 2
Screws from Top
Firebox Panel
Step 2
Hood
Insulation
Board
26.5"
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Step 3
Replace 2
Screws
Figure 11 - Hood Installation
13200230-01B
Page 14
INSTALLATION
CONNECTING TO GAS SUPPLY
WARNING: A qualied ser-
vice technician must connect
heater to gas supply. Follow all
local codes.
WARNING: This appliance
requires a 3/8" NPT (National
Pipe Thread) inlet connection to
the pressure regulator.
WARNING: For natural gas,
Never connect heater to private
(non-utility) gas wells. This gas is
commonly known as wellhead gas.
WARNING: Do not over-
tighten gas connections.
CAUTION: Use only new,
black iron or steel pipe. Internally tinned copper tubing may
be used in certain areas. Check
your local codes. Use pipe of
1/2" diameter or greater to allow
proper gas volume to heater. If
pipe is too small, undue loss of
pressure will occur.
CAUTION: For natural gas,
check your gas line pressure
before connecting heater to gas
line. Gas line pressure must be
no greater than 9" of water. If gas
line pressure is higher, heater
regulator damage could occur.
CAUTION: For propane/
LP gas, never connect heater
directly to the gas supply. This
heater requires an external regulator (not supplied). Install the
external regulator between the
heater and gas supply.
CAUTION: Avoid damage to
regulator. Hold gas regulator
with wrench when connecting
into gas piping and/or ttings.
CAUTION: Use pipe joint
sealant that is resistant to gas
(Propane/LP or Natural Gas).
Before installing heater, make sure you have
the items listed below:
• external regulator for propane/LP unit only
(supplied by installer)
• piping (check local codes)
• sealant (resistant to natural gas and propane/LP gas)
• equipment shutoff valve*
• test gauge connection*
• sediment trap
• tee joint
• pipe wrench
• exible gas hose (check local codes)
* A CSA design-certied equipment shutoff
valve with 1/8" NPT tap is an acceptable alternative to test gauge connection. Purchase
the optional CSA design certied equipment
shutoff valve from your dealer.
Typical Inlet Pipe Diameters
Use 3/8" black iron pipe or greater. Installation must include an equipment shutoff valve,
union, and plugged 1/8" NPT tap. Locate NPT
tap within reach for test gauge hook up. NPT
tap must be upstream from heater (see Figure
12, page 15).
IMPORTANT: Install an equipment shutoff
valve in an accessible location. The equipment shutoff valve is for turning on or shutting
off the gas to the appliance.
For propane/LP installations, apply pipe
joint sealant lightly to male threads. This will
prevent excess sealant from going into pipe.
Excess sealant in pipe could result in clogged
heater valves.
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200230-01B14
Page 15
INSTALLATION
The installer must supply an external regulator. The external regulator will reduce incoming gas pressure. You must reduce incoming
gas pressure to between 11" and 14" of water.
If you do not reduce incoming gas pressure,
heater regulator damage could occur. Install
external regulator with the vent pointing down
as shown in Figure 13. Pointing the vent down
protects it from freezing rain or sleet.
Ground
Joint Union
Tee Joint
Reducer
Test Gauge
Connection*
Sediment
Trap
* Purchase the optional CSA design-certied equipment
shutoff valve from your dealer.
Bushing to
1/8" NPT
1/8" NPT
Plug Tap
Tee Joint
Pipe Nipple
Gap
Figure 12 - Gas Connection
3" Minimum
Install sediment trap in supply line as shown
in Figure 12. Place sediment trap where it is
within reach for cleaning. Place sediment trap
where trapped matter is not likely to freeze.
A sediment trap traps moisture and contaminants. This keeps them from going into heater
controls. If sediment trap is not installed or is
installed wrong, heater may not run properly.
3/8" NPT
Pipe Nipple
Equipment
Shutoff Valve
Natural Gas
From Gas Meter
(5" W.C.** to
9" W.C. Pressure)
Propane/LP
Supply Tank
Propane/LP
From External
Regulator
(11" W.C.**
to 14" W.C.
Pressure)
Figure 13 - External Regulator
with Vent Pointing Down
External
Regulator with
Vent Pointing
Down
Gas Regulator
Inlet Connector
Figure 14 - Gas Regulator Location and
Gas Line Access into Stove Cabinet
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15200230-01B
Page 16
INSTALLATION
CHECKING GAS CONNECTIONS
WARNING: Test all gas piping
and connections for leaks after
installing or servicing. Correct
all leaks at once.
WARNING: Never use an open
ame to check for a leak. Apply a
noncorrosive leak detection uid
to all joints. If bubbles form, there
is a leak. Correct all leaks at once.
PRESSURE TESTING GAS SUPPLY
Test Pressures In Excess Of 1/2 PSIG (3.5 kPa)
1. Disconnect heater with its appliance main
2. Cap off open end of gas pipe where equip-
3. Pressurize supply piping system by either
4. Check all joints of gas supply piping sys-
5. Correct all leaks at once.
6. Reconnect heater and equipment shutoff
Equipment
Shutoff Valve
PIPING SYSTEM
gas valve (control valve) and equipment
shutoff valve from gas supply piping system. Pressures in excess of 1/2 PSIG will
damage heater regulator.
ment shutoff valve was connected.
opening propane/LP supply tank valve
for propane/LP gas or opening main gas
valve located on or near gas meter for
natural gas or using compressed air.
tem. Apply noncorrosive leak detection
uid to all joints. If bubbles form, there
may be a leak.
valve to gas supply. Check reconnected
ttings for leaks.
Open
Test Pressures Equal To or Less Than
1. Close equipment shutoff valve (see Figure 15).
2. Pressurize supply piping system by either
opening propane/LP supply tank valve
for propane/LP gas or opening main gas
valve located on or near gas meter for
natural gas or using compressed air.
3. Check all joints from gas meter to equipment shutoff valve for natural gas or
propane/LP supply to equipment shutoff
valve for propane/LP (see Figure 16 or 17).
Apply a noncorrosive leak detection uid
to all joints. Bubbles forming show a leak.
4. Correct all leaks at once.
Propane/LP
Supply Tank
External Regulator with
Vent Pointing Down
Figure 16 - Checking Gas Joints for
Gas Meter
1/2 PSIG (3.5 kPa)
Equipment
Shutoff Valve
Control Valve
Location
Propane/LP Gas
Closed
Figure 15 - Equipment Shutoff Valve
PRESSURE TESTING HEATER GAS CONNECTIONS
1.
Open equipment shutoff valve (see Figure 15).
2. Open main gas valve located on or near
gas meter for natural gas or open propane/LP supply tank valve.
www.usaprocom.com
Equipment Shutoff Valve
Figure 17 - Checking Gas Joints for
Natural Gas
3. Make sure control knob of heater is in the
OFF position.
Control Valve
Location
200230-01B16
Page 17
INSTALLATION
4. Check all joints from equipment shutoff
valve to control valve (see Figure 16 or
17, page 16). Apply a noncorrosive leak
detection uid to all joints. Bubbles forming show a leak.
5. Correct all leaks at once.
INSTALLING LOGS
WARNING: Failure to posi-
tion the parts in accordance
with these diagrams or failure
to use only parts specically
approved with this heater may
result in property damage or
personal injury.
CAUTION: After installation,
and periodically thereafter,
check to ensure that no ame
comes in contact with any log.
With the heater set to high, check
to see if ames contact any log. If
so, reposition logs according to
the log installation instructions
in this manual. Flames contacting logs will create soot.
6. Light heater (see Lighting Instructions on
page 19). Check all other internal joints
for leaks.
7. Turn off heater (see To Turn Off Gas Ap-
pliance, page 20).
1. Install log 1 onto the two slots in the middle
plate (see Figure 18).
2. Install log 2 onto the two slots in the left
plate (see Figure 18).
3. Install log 3 onto the two slots in the right
plate (see Figure 18).
4. Install the recessed hole on the bottom of
log 4 onto the pin on log 1 and place onto
log 3 (see Figure 19).
5. Install the recessed hole on the bottom of
log 5 onto the pin on log 1 and place onto
log 2 (see Figure 19).
IMPORTANT: Make sure logs do not cover
any burner ports (see Figure 19). It is very
important to install the logs exactly as instructed. Do not modify logs. Use only logs
supplied with heater.
Log #2
Log #1
Log #5
Figure 18 - Installing Logs 1, 2 and 3
Figure 19 - Installing Logs 4 and 5
www.usaprocom.com
Log #3
Log #4
17200230-01B
Page 18
INSTALLATION
BATTERY INSTRUCTIONS
CAUTION: Do not dispose of
batteries in re, batteries may
explode or leak.
• Battery is included.
• Remove batteries when depleted.
• Install/replace the batteries according to the
type and quantity stated in table below.
• Be sure to observe proper polarity (+/-)
when installing or replacing the batteries.
Damage due to improper battery installation
may void the warranty on the product.
• For remote control systems, maximize battery life by turning off the receiver when it
is not in use.
• For long periods of non-operation, remove
batteries from all components for safety.
OPERATION
FOR YOUR SAFETY READ BEFORE LIGHTING
WARNING: If you do not fol-
low these instructions exactly, a
re or explosion may result causing property damage, personal
injury or loss of life.
A. This appliance has a pilot which must
be lighted by hand. When lighting the
pilot, follow these instructions exactly.
B. BEFORE LIGHTING smell all around
the appliance area for gas. Be sure to
smell next to the oor because some
gas is heavier than air and will settle
on the oor.
WHAT TO DO IF YOU SMELL GAS
• Do not try to light any appliance.
• Do not touch any electric switch; do
Unscrew ignitor cap and install a AAA battery
with the + pointing out. Replace cap.
AAA
Battery
Positive
UP
Figure 20 - Installing Battery in Ignitor
not use any phone in your building.
• Immediately call your gas supplier
from a neighbor’s phone. Follow the
gas supplier’s instructions.
• If you cannot reach your gas supplier,
call the re department.
C. Use only your hand to push in or turn
the gas control knob. Never use tools.
If the knob will not push in or turn
by hand, don’t try to repair it, call a
qualied service technician. Force or
attempted repair may result in a re or
explosion.
D. Do not use this appliance if any part
has been under water. Immediately call
a qualied service technician to inspect
the appliance and to replace any part of
the control system and any gas control
which has been under water.
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200230-01B18
Page 19
OPERATION
LIGHTING INSTRUCTIONS
WARNING: You must oper-
ate this heater with the screen
in place. Make sure screen is
installed before running heater.
NOTICE: During initial operation
of new heater, burning logs will
give off a paper-burning smell.
Orange ame will also be present. Open damper or window to
vent smell. This will only last a
few hours.
1. STOP! Read the safety information on
pate 18.
2. Make sure equipment shutoff valve is fully
open.
3. Turn control knob clockwise to the
OFF position.
4. Wait ve (5) minutes to clear out any gas.
Then smell for gas around heater and near
the oor. If you smell gas, STOP! Follow
"B" in the safety information on pate 18. If
you do not smell gas, go to the next step.
5. Turn control knob counterclockwise
to the PILOT position. Press in control
knob for ve (5) seconds (see Figure 21).
Note: The rst time that the heater is oper-
ated after connecting the gas supply,the
control knob should be pressed for about
thirty (30) seconds. This will allow air to
bleed from the gas system. If pilot does not
stay lit, refer to Troubleshooting, pages 24
though 27. Also contact a qualied service
technician or gas supplier for repairs. Until
repairs are made, light pilot with match.
• If control knob does not pop up when
released, contact a qualified service
technician or gas supplier for repairs.
6. With control knob pressed in, push down
and release ignitor button. This will light
pilot. The pilot is attached to the rear
of the front of burner. If needed, keep
pressing ignitor button until pilot lights.
Note: If pilot does not stay lit, refer to
Troubleshooting, pages 24 though 27.
Also contact a qualied service technician
or gas supplier for repairs. Until repairs
are made, light pilot with match. To light
pilot with match, see Manual Lighting
Procedure, page 20.
7. Keep control knob pressed in for 30 seconds after lighting pilot. After 30 seconds,
release control knob.
Note: If pilot goes out, repeat steps 3
through 7. This heater has a safety interlock system. Wait one (1) minute before
lighting pilot again.
8. Turn control knob counterclockwise
to desired heating level. The main burner
should light. Set control knob to any heat
level between HI and LO (5 and 1).
CAUTION: Do not try to ad-
just heating levels by using the
equipment shutoff valve.
WARNING: If input gas
type is NG, make sure NG pilot
burner ignites. If input gas type
is LP, make sure LP pilot burner
ignites.
Ignitor Button
Figure 21 - Control Knob in the OFF
Position
Control Knob
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19200230-01B
Page 20
OPERATION
THERMOSTAT CONTROL OPERATION
The thermostatic control used on this model
differs from standard thermostats. Standard
thermostats simply turn the burner on and off.
The thermostat used on this heater senses the
room temperature. At times the room may exceed the set temperature. If so, the burner will
shut off. The burner will cycle back on when
room temperature drops below the set temperature. The control knob can be set to any
comfort level between HIGH (5) and LOW (1).
Note: The thermostat sensing bulb measures
the temperature depending on housing construction.
TO TURN OFF GAS TO APPLIANCE
Turn control knob clockwise to the
Shutting Off Heater
OFF position.
Shutting Off Burner Only (pilot
stays lit )
Turn control knob clockwise to the
PILOT position.
MANUAL LIGHTING PROCEDURE
1. Remove screen by lifting and pulling
forward.
2. Follow steps 1 through 5 under Lighting
Instructions, page 19.
3. With control knob in PILOT position, strike
match, and hold near pilot. Press in control
knob; pilot should light.
4. Keep control knob pressed in for 30 seconds after lighting pilot. After 30 seconds,
release control knob.
5. Make sure the heater screen is in place
before operating heater.
INSPECTING BURNERS
IMPORTANT: Owner’s should check pilot ame pattern and burner ame pattern often.
Incorrect ame patterns indicate the need for cleaning (see Care and Maintenance,
page 22) or service.
WARNING: Only a qualied service person should service and
repair heater. This includes maintenance requiring replacement or
alteration of components.
PILOT FLAME PATTERN
Figure 22, page 21, shows a correct pilot
ame pattern. Figure 22, page 21, shows an
incorrect pilot ame pattern. The incorrect pilot
ame is not touching the thermocouple. This
will cause the thermocouple to cool, which
shuts the heater off.
If pilot ame pattern is incorrect, as shown in
Figure 23, page 21
• turn heater off (see To Turn Off Gas to Ap-
pliance, page 20)
• see Troubleshooting pages 24 through 27.
www.usaprocom.com
WARNING: If yellow tipping
occurs, your heater could produce increased levels of carbon
monoxide. If the burner ame
pattern shows yellow tipping,
follow instructions at bottom of
this page.
Notice: Do not mistake orange ames with
yellow tipping. Dirt or other ne particles enter
the heater and burn causing brief patches of
orange ame.
200230-01B20
Page 21
Approx. 3"-6" Above Top of Logs
Approx. 3"-6" Above Top of Logs
Natural Gas
Shown
3-3.5" WC
INSPECTING BURNERS
Natural Gas
NG
8-11" WC
LP
Shown
NG
3-3.5" WC
LP
8-11" WC
Figure 22 - Correct Pilot Flame Pattern
(Natural Gas shown)
Figure 23 - Incorrect Pilot Flame Pattern
(Natural Gas shown)
BURNER FLAME PATTERN
Figure 24 shows a correct burner ame pattern. Figure 25 shows an incorrect burner ame
pattern. If burner ame pattern is incorrect then:
• turn heater off (see To Turn Off Gas to Appliance, page 20).
• see Troubleshooting pages 24 through 27.
Figure 24 - Correct Burner Flame Pattern
with Control Knob Set to HI (5)
More Than 8" Above Top of Logs
Figure 25 - Incorrect Burner Flame
Pattern with Control Knob Set to HI (5)
BURNER PRIMARY AIR HOLES
Air is drawn into the burner through the holes in the tting at the entrance to the burner. These
holes may become blocked with dust or lint. Periodically inspect these holes for any blockage
and clean as necessary. Blocked air holes will create soot.
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21200230-01B
Page 22
CARE AND MAINTENANCE
WARNING: Turn off heater and let cool before servicing.
CAUTION: You must keep control areas, burner, and circulating
air passageways of heater clean. Inspect these areas of heater before
each use. Have heater inspected yearly by a qualied service technician. Heater may need more frequent cleaning due to excessive lint
from carpeting, bedding material, pet hair, etc.
WARNING: Failure to keep the primary air opening(s) of the
burner(s) clean may result in sooting and property damage.
Periodically inspect all burner ame holes with
the heater running. All slotted burner ame
holes should be open with yellow ame present. All round burner ame holes should be
open with a small blue ame present. Some
CLEANING BURNER PILOT AIR INLET HOLE
We recommend that you clean the unit every 2,500 hours of operation or every three
months. We also recommend that you keep
the burner tube and pilot assembly clean
and free of dust and dirt. To clean these
parts we recommend using compressed air
no greater than 30 PSl. Your local computer
store, hardware store, or home center may
carry compressed air in a can. You can use
a vacuum cleaner in the blow position. If using compressed air in a can, please follow
the directions on the can. If you don’t follow
directions on the can, you could damage the
pilot assembly.
1. Shut off the unit, including the pilot. Allow
the unit to cool for at least thirty minutes.
2. Inspect burner, pilot and primary air inlet
holes on injector for dust and dirt (see
Figure 26).
3. Blow air through the ports/slots and holes
in the burner. Also clean the pilot assembly.
MAIN BURNER
burner ame holes may become blocked by
debris or rust, with no ame present. If so,
turn off the heater and let it cool, and remove
blockage or replace burner. Blocked burner
ame holes will create soot.
4. Check the injector holder located at the
end of the burner tube again. Remove any
large particles of dust, dirt, lint, or pet hair
with a soft cloth or vacuum cleaner nozzle.
5. Blow air into the primary air holes on the
injector holder.
6. In case any large clumps of dust have now
been pushed into the burner. Repeat steps
3 and 4.
Burner
Tube
Primary Air Inlet Holes
Figure 26 - Burner and Injector Holder
Injector
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200230-01B22
Page 23
CARE AND MAINTENANCE
ODS/PILOT
Use a vacuum cleaner, pressurized air, or a
small, soft bristled brush to clean.
A yellow tip on the pilot ame indicates dust
and dirt in the pilot assembly. There is a small
pilot air inlet hole about 2" from where the
pilot ame comes out of the pilot assembly
(see Figure 27). With the unit off, lightly blow
air through the air inlet hole. You may blow
through a drinking straw if compressed air is
not available.
Natural Gas
Burner
Pilot Air
Inlet Hole
(Back of pilot
shown for clarity)
Ignitor
Electrode
Figure 27 - Pilot Inlet Air Hole
Thermocouple
Propane/LP
Gas Burner
Pilot Air Inlet Hole
CABINET
Use a vacuum cleaner or pressurized air to
Air Passageways
clean.
• Use a soft cloth dampened with a mild soap
and water mixture.
• Wipe the cabinet to remove dust.
Exterior
LOGS
• If you remove logs for cleaning, refer to Installing Logs, page 17, to properly replace logs.
• Replace log(s) if broken or chipped (dime-size or larger).
BLOWER (OPTIONAL ACCESSORY)
Refer to blower manual.
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23200230-01B
Page 24
TROUBLESHOOTING
WARNING: If you smell gas:
• Shut off gas supply.
• Do not try to light any appliance.
• Do not touch any electrical switch; do not use any phone in your
building.
• Immediately call your gas supplier from a neighbor’s phone. Follow the gas supplier’s instructions.
• If you cannot reach your gas supplier, call the re department.
WARNING: Only a qualied service technician should service and
repair heater. Make sure that power is turned off before proceeding.
Turn off and let cool before servicing.
CAUTION: Never use a wire, needle, or similar object to clean
ODS/pilot. This can damage ODS/ pilot unit.
IMPORTANT: Operating heater where impurities in air exist may create odors. Cleaning supplies, paint, paint remover, cigarette smoke, cements and glues, new carpet or textiles, etc.,
create fumes. These fumes may mix with combustion air and create odors.
Note: All troubleshooting items are listed in order of operation.
Problem Possible Cause Corrective Action
Using natural gas and
pilot will not light.
Pressure Switch
When using natural gas (NG), there is a pressure switch that acts to turn off the gas ow to
the pilot if the inlet pressure exceeds 9" WC.
This is to prevent the operation of the unit on
the wrong gas (propane/LP). If your natural gas
supply exceeds 9" WC the unit will not operate.
Either contact your gas supplier to check and
adjust the inlet pressure or a qualied service
technician can bypass the pressure switch.
Before attempting to bypass the pressure
switch, make sure the type of gas being used
is correct. Check to make sure the connection
tting is in the correct inlet on the regulator.
Refer to Connecting to Gas Supply, page 14.
Only a qualied installer should bypass the
pressure switch. To bypass the pressure
switch locate the set screw on the regulator.
Use a small at bladed screw driver to turn the
set screw counterclockwise 2 turns. This will
bypass the pressure switch function.
Inlet pressure exceeds 9" WC. Bypass pressure switch. See
instructions below.
The entire gas delivery piping including connections inside the heater should be leak
tested by the qualied installer. After leak
testing the qualied installer should light the
appliance. Refer to the correct ame pattern
as illustrated on page 21. All ame patterns
should be safely inside the product. If for any
reason they are not, stop use of the appliance
and call for repairs.
NG
Pressure
Switch
Set Screw
Figure 28 - Gas Regulator Pressure Switch
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200230-01B24
Page 25
TROUBLESHOOTING
Problem Possible Cause Corrective Action
When ignitor button is
pressed in, there is no
spark at ODS/pilot
When ignitor button is
pressed in there is a
spark at ODS/pilot but no
pilot ame present.
ODS/pilot lights but ame
goes out when control
knob is released.
1. Ignitor electrode is positioned wrong. Ignitor electrode is broken.
2. Ignitor electrode is not connected to ignitor cable.
3. Ignitor cable is pinched or
wet.
4 Broken ignitor cable.
5. Bad piezo ignitor.
6. Low battery.
1. Gas supply is turned off or
equipment shutoff valve is
closed.
2. Control knob not fully
pressed in while pressing
ignitor button.
3. Air in gas lines (new installation or recent gas interruption).
4. ODS / pilot is clogged.
5. Incorrect inlet gas pressure
or inlet regulator is damaged.
6. Control knob not in PILOT
position.
7. Depleted gas supply (propane).
1. Control knob is not fully
pressed in.
2. Control knob is not pressed
in long enough.
3. Equipment shutoff valve is
not fully open.
4. Thermocouple connection is
loose at control valve.
5. Pilot flame not touching
thermocouple, which allows
thermocouple to cool, causing pilot ame to go out. This
problem could be caused by
one or both of the following:
A) Low gas pressure
B) Dirty or partially clogged
ODS/pilot
6. Thermocouple damaged.
7. Control valve damaged.
1. Replace electrode.
2. Replace ignitor cable
3. Free ignitor cable if pinched
by any metal or tubing. Keep
ignitor cable dry.
4. Replace ignitor cable.
5. Replace piezo ignitor.
6. Replace battery.
1. Turn on gas supply or open
equipment shutoff valve.
2. Fully press in control knob
while pressing ignitor button.
3. Continue holding down control knob. Repeat igniting operation until air is removed.
4.
Clean ODS/pilot (see Care
and Maintenance, page 22) or
replace ODS/pilot assembly.
5. Check inlet gas pressure or
replace inlet gas regulator.
6. Turn control knob to PILOT
position.
7. Contact local propane/LP
gas company.
1. Press in control knob fully.
2. After ODS/pilot lights, keep
control knob pressed in 30
seconds.
3. Fully open equipment shutoff
valve.
4. Hand tighten until snug, and
then tighten 1/4 turn more.
5. A) Contact local natural or
propane/LP gas company
B) Clean ODS/pilot (see
Care and Maintenance,
page 22) or replace ODS/
pilot assembly
6. Replace thermocouple.
7. Contact customer service.
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25200230-01B
Page 26
TROUBLESHOOTING
Problem Possible Cause Corrective Action
Burner(s) does not light
after ODS/pilot is lit
Delayed ignition of
burner(s).
Burner backring during
combustion
High yellow ame during
burner combustion
Gas odor during combustion.
Slight smoke or odor during initial operation
Heater produces a whistling noise when burner
is lit..0
1. Burner orice is clogged.
2. Burner orice diameter is too
small.
3. Inlet gas pressure is too low.
1. Manifold pressure is too low.
2. Burner orice is clogged.
1. Burner orice is clogged or
damaged.
2. Burner is damaged.
3. Gas regulator is damaged.
1. Not enough air.
2. Gas regulator is defective.
3. Inlet gas pressure is too low.
1. Foreign matter between
control valve and burner.
2. Gas leak. (See Warning
Statement at top of page 24).
1. Residues from manufacturing process.
1. Turning control knob to high
(5) position when burner is
cold.
2. Air in gas line.
3. Air passageways on heater
are blocked.
4. Dirty or partially clogged
burner orice.
1. Clean burner orifice (see
Care and Maintenance,
page 22) or replace burner
orice.
2. Replace burner orice.
3. Contact local gas supplier.
1. Contact local gas supplier.
2. Clean burner (see Care and
Maintenance, page 22) or
replace burner orice.
1. Clean burner orifice (see
Care and Maintenance,
page 22) or replace burner
orice.
2. Contact dealer or customer
service.
3. Replace gas regulator.
1. Check burner for dirt and
debris. If found, clean burner
(see Care and Maintenance,
page 22).
2. Replace gas regulator.
3. Contact local gas supplier.
1. Take apart gas tubing and
remove foreign matter.
2. Locate and correct all leaks
(see Checking Gas Connec-
tions, page 16).
1. Problem will stop after a few
hours of operation.
1. Turn control knob to low (1)
position and let warm up for
a minute.
2. Operate burner until air is
removed from line. Have gas
line checked by local gas
supplier.
3 Observe minimum installa-
tion clearances (Figure 4,
page 9)
4 Clean burner (see Care and
Maintenance, page 22) or
replace burner orice.
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200230-01B26
Page 27
TROUBLESHOOTING
Problem Possible Cause Corrective Action
Heater produces a clicking/ticking noise just after
burner is lit or shut off.
White powder residue
forming within burner
box or on adjacent walls
or furniture
Heater produces unwanted odors.
Heater shuts off in use
(ODS operates).
Gas odor exists even
when control knob is in
OFF position.
Moisture/condensation
noticed on windows.
1. Metal is expanding while
heating or contracting while
cooling.
1. When heated, the vapors
from furniture polish, wax,
carpet cleaners, etc., turn
into white powder residue.
1. Heater is burning vapors from
paint, hair spray, glues, etc.
See IMPORTANT statement,
page 24.
2. Gas leak. See Warning State-
ment at the top of page 24.
3 Low fuel supply.
1. Not enough fresh air is available.
2. Low line pressure.
3. ODS/pilot is partially
clogged.
1. Gas leak. See Warning
Statement at top of page 24.
2. Control valve is defective.
1. Not enough combustion/
ventilation air.
1. This is common with most
heaters. If noise is excessive, contact qualied service technician.
1. Turn heater off when using
furniture polish, wax, carpet
cleaner or similar products.
1. Ventilate room. Stop using
odor causing products while
heater is running.
2. Locate and correct all leaks
(see Checking Gas Connec-
tions, page 16).
3. Rell supply tank (Propane/
LP models).
1. Open window and/or door for
ventilation.
2. Contact local gas supplier.
3. Clean ODS/pilot (see Care
and Maintenance, page 22).
1. Locate and correct all leaks
(see Checking Gas Connec-
tions, page 16).
2. Contact customer service.
1. Refer to Air for Combus-
tion and Ventilation requirements, page 7.
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27200230-01B
Page 28
PARTS
MODEL FBNSD28T
4
6
3
5
7
1
2
12
13
14
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8
9
11
10
200230-01B28
Page 29
PARTS
MODEL FBNSD28T
This list contains replaceable parts for your heater. When ordering replacement parts, follow
the instructions listed under Replacement Parts on page 30 of this manual.
ITEM PART # DESCRIPTION QTY
1 STL1001 T-Stat Valve 1
2 RVD88-Y-4/9 Regulator 1
3 ** Burner Assembly 1
4 ND0310A-400-P ODS 1
5 PIMDNI-01 Piezo Ignitor 1
6 ML073-04 Ignitor Cable 2
7 FB28D04-B Hood 1
FB28D500-C Log Set 1
8 FB28D501-C Log 1 1
9 BL037-02-B Log 2 1
10 BL038-02-B Log 3 1
11 BL041-02 Log 4 1
12 FB28D505-C Log 5 1
13 FB28D07-B Screen 1
14 FBD28T120B Lower Front Access Door 1
PART AVAILABLE - NOT SHOWN
PCAM-012 AAA Battery 1
160960-01 Inlet Cover Assembly 1
160960-02 Valve Fitting Assembly 1
** Not a eld replaceable part.
www.usaprocom.com
29200230-01B
Page 30
REPLACEMENT PARTS
Note: Use only original replacement parts. This will protect your warranty coverage for parts
replaced under warranty.
PARTS UNDER WARRANTY
Contact authorized dealers of this product.
If they can’t supply original replacement
parts, call Customer Service toll free at
1-866-573-0674 for referral information.
When calling Customer Service or your dealer,
have ready:
• Your name
• Your address
• Model and serial number of your heater
• How heater was malfunctioning
• Type of gas used (Propane/LP or Natural
gas/NG)
• Purchase date
Usually, we will ask you to return the defective
part to the factory
PARTS NOT UNDER WARRANTY
Contact authorized dealers of this product.
If they can’t supply original replacement
part(s) call Customer Service toll free at
1-866-573-0674 for referral information.
When calling Customer Service have ready:
• Model number of your heater
• The replacement part number
ACCESSORIES
Purchase these heater accessories from your local dealer. If they can not supply these accessories, contact ProCom Heating, Inc. at 1-866-573-0674 for information.
EQUIPMENT SHUTOFF VALVE
For all models. Equipment shutoff valve with
1/8" NPT tap.
OPTIONAL FAN KIT
Optional fan kit part FIB100. The fan has 3
settings ON/OFF/Auto.
www.usaprocom.com
200230-01B30
Page 31
SERVICE HINTS
• pilot will not stay lit
• burners will have delayed ignition
• replace will not produce specied heat
• propane/LP gas supply might be low (propane/LP units only)
You may feel your gas pressure is too low. If so, contact your local gas supplier.
When Gas Pressure Is Too Low
TECHNICAL SERVICE
You may have further questions about installation, operation, or troubleshooting. If so, contact
ProCom Heating, Inc. at 1-866-573-0674.
When calling, please have your model and serial numbers of your heater ready.
www.usaprocom.com
31200230-01B
Page 32
WARRANTY
KEEP THIS WARRANTY
Model _______________________________
Serial No. ____________________________
Date Purchased _______________________
Keep receipt for warranty verication.
REGISTER YOUR PRODUCT AT WWW.USAPROCOM.COM
IMPORTANT: We urge you to register your product within 10 days of date of installation, complete
with entire serial number which can be found on the rating plate. Please ll out the warranty information above for your personal records. Retain this manual for future reference.
Always specify model and serial numbers when communicating with customer service.
We reserve the right to amend these specications at any time without notice. The only warranty applicable
is our standard written warranty. We make no other warranty, expressed or implied.
LIMITED WARRANTY
ProCom Heating, Inc. warrants this product to be free from defects in materials and components for ONE
(1) year from the date of rst purchase, provided that the product has been properly installed by a qualied
installer in accordance with all local codes and instructions furnished with the unit, operated and maintained in accordance with all applicable instructions. To make a claim under this warranty, the Bill of Sale
or canceled check must be presented.
RESPONSIBILITY OF OWNER
This warranty is extended only to the original retail purchaser. This warranty covers the cost of part(s)
required to restore this heater to proper operating condition. Warranty part(s) MUST be obtained through
ProCom Heating, Inc. who will provide original factory replacement parts. Failure to use original factory
replacement parts voids this warranty.
IMPORTANT: The heater MUST be installed by a qualied installer in accordance with all local codes
and instructions furnished with the unit or the warranty is voided.
WHAT IS NOT COVERED
This warranty does not apply to parts that are not in original condition because of normal wear and tear or
parts that fail or become damaged as a result of misuse, accidents, lack of proper maintenance or defects
caused by improper installation. Travel, diagnostic cost, labor, transportation and any and all such other
costs related to repairing a defective heater will be the responsibility of the owner.
TO THE FULL EXTENT ALLOWED BY THE LAW OF THE JURISDICTION THAT GOVERNS THE SALE
OF THE PRODUCT, THIS EXPRESS WARRANTY EXCLUDES ANY AND ALL OTHER EXPRESSED
WARRANTIES AND LIMITS THE DURATION OF ANY AND ALL IMPLIED WARRANTIES. INCLUDING
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE TO ONE (1)
YEARS ON ALL COMPONENTS FROM THE DATE OF FIRST PURCHASE. PROCOM HEATING, INC.'S
LIABILITY IS HEREBY LIMITED TO THE PURCHASE PRICE OF THE PRODUCT AND PROCOM HEATING, INC. SHALL NOT BE LIABLE FOR ANY OTHER DAMAGES WHATSOEVER INCLUDING INDIRECT,
INCIDENTAL OR CONSEQUENTIAL DAMAGES.
Some states do not allow a limitation on how long an implied warranty lasts or an exclusion or limitation of
accidental or consequential damages, the above limitation on implied warranties, or exclusion or limitation
on damages may not apply to you.
This warranty gives you specic legal right, and you may also have other rights that vary from state to state.
ProCom Heating, Inc.
Bowling Green, KY 42101
www.usaprocom.com
1-866-573-0674
200230-01
Rev. B
09/15
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