ProCom OCOM1183 Specifications

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VENT-FREE GAS LOG

HEATER

OWNER’S OPERATION AND

INSTALLATION MANUAL

DUAL FUEL YELLOW

FLAME REMOTE

CONTROL MODELS

PCILVFD18RT PCILVFD24RT

WARNING: If the information in this manual is not

followed exactly, a re or explosion may result causing property damage, personal injury or loss of life.

— Do not store or use gasoline or other ammable va-

pors and liquids in the vicinity of this or any other appliance.

— WHAT TO DO IF YOU SMELL GAS

• Do not try to light any appliance.

• Do not touch any electrical switch; do not use any

phone in your building.

•

Immediately call your gas supplier from a neighbor’s phone. Follow the gas supplier’s instructions.

• If you cannot reach your gas supplier, call the re department.

—

Installation and service must be performed by a qualied installer, service agency or the gas supplier.

WARNING: This appliance is equipped for Natural and

Propane gas. Field conversion is not permitted other than between natural or propane gases.

Questions, problems, missing parts? Before returning to your retailer, call

our customer service department at 1-866-573-0674, 7:30 am - 4:15 pm CST,

Monday through Friday or email customerservice@usaprocom.com

TABLE OF CONTENTS

Safety ........................................................ 3

Qualied Installing Agency ........................ 4

Specications ............................................ 5

Product Features ....................................... 5

Product Identication ................................. 5

Local Codes............................................... 6

Unpacking.................................................. 6

Water Vapor: A By-Product Of

Unvented Room Heaters ..................... 6

Air For Combustion and Ventilation ........... 7

Installation ................................................. 9

Operation ................................................. 19

Inspecting Burners................................... 23

Care And Maintenance ............................ 24

Troubleshooting ....................................... 25

Replacement Parts .................................. 29

Accessories ............................................. 29

Service Hints ........................................... 29

Technical Service..................................... 29

Parts ........................................................ 30

Warranty .................................................. 32

SAVE THIS BOOK

INSTALLER: Leave this manual with the appliance.

CONSUMER: Retain this manual for future reference.

This is an unvented gas-red heater. It uses air (oxygen) from the room in which it is installed. Provisions for adequate combustion and ventilation air must be provided.

Refer to Air For Combustion and Ventilation section on

page 7 of this manual.

WARNING: Improper installation, adjustment, al-

teration, service or maintenance can cause injury or property damage. Refer to this manual for correct installation and operational procedures. For assistance or additional information consult a qualied installer, service agency or the gas supplier.

This appliance may be installed in an aftermarket,* permanently located, manufactured (mobile) home, where not prohibited by local codes.

This appliance is only for use with propane or natural gas. Field conversion by any other means including the use of a kit is not permitted.

* Aftermarket: Completion of sale, not for purpose of resale, from the manufacturer.

PATENT INFORMATION

This product may be covered by one or more of the following United States patents:

8,915,239 8,851,065 8,764,436 8,757,202 8,757,139 8,752,541 8,568,136 8,545,216 8,517,718 8,516,878 8,506,290 8,465,277 8,317,511 8,297,968 8,281,781 8,241,034 8,235,708 8,152,515 8,011,920 7,967,006 7,967,007

7,654,820 7,730,765 7,677,236 7,607,426 7,434,447

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200371-01B

SAFETY

IMPORTANT: Read this owner’s manual carefully and completely before trying to assemble, operate, or service this heater. Improper use of this heater can cause serious injury or death from burns, fire, explosion, electrical shock and carbon monoxide poisoning. Failure

to follow these instructions will

void the warranty.

Only a qualied installer, service agent, or local gas supplier may install and service this product.

WARNING: Keep the appli-

ance area clear and free from

combustible materials, gasoline, and other ammable vapors and liquids.

WARNING: This appliance can be used with propane or natural gas. It is shipped from the factory adjusted for use with propane.

DANGER: Carbon monoxide poisoning may lead to death!

CARBON MONOXIDE POISONING: Early

signs of carbon monoxide poisoning resemble the u, with headaches, dizziness or nausea. If you have these signs, the heater may not be working properly. Get fresh air at once! Have heater serviced. Some people are more affected by carbon monoxide than others. These include pregnant women, people with heart or lung disease or anemia, those under the inuence of alcohol and those at high altitudes.

NATURAL AND PROPANE/LP GAS: Natural

and Propane/LP gas are odorless. An odormaking agent is added to the gas. The odor helps you detect a gas leak. However, the odor added to the gas can fade. Gas may be present even though no odor exists.

WARNING: Any change to

this heater or its controls can

be dangerous.

WARNING: Do not allow fans

to blow directly into replace. Avoid any drafts that alter burner ame patterns.

WARNING: Do not use a

blower insert, heat exchange

insert or other accessory not

approved for use with this heater.

WARNING: Due to high tem-

peratures, the appliance should be located out of trafc and away from furniture and draperies.

WARNING: Do not place

clothing or other flammable material on or near the appliance. Never place any objects in the heater.

WARNING: The log set be-

comes very hot when running. Keep children and adults away from hot surfaces to avoid burns or clothing ignition. Fireplace

will remain hot for a time after

shutdown. Allow surfaces to cool before touching.

WARNING: Carefully super-

vise young children when they are in the room with the heater.

WARNING: You must operate this log set with replace screen in place.

200371-01B

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SAFETY

1. Do not place Propane/LP supply tank(s) inside any structure. Propane/LP supply tank(s) must be placed outdoors.

2. This heater shall not be installed in a bedroom or bathroom.

3. This heater needs fresh air ventilation to run properly. This heater has an Oxygen Depletion Sensing (ODS) safety shutoff system. The ODS shuts down the heater if not enough fresh air is available. See Air for Combustion and Ventilation, pages 7 and 8. If heater keeps shutting off, see Troubleshooting, page 25.

4. Keep all air openings in front and bottom of heater clear and free of debris. This will ensure enough air for proper combustion.

5. If heater shuts off, do not relight until you have provided fresh, outside air. If heater keeps shutting off, have it serviced.

6. Do not run heater:

• Where ammable liquids or vapors are

used or stored.

• Under dusty conditions.

7. Before using furniture polish, wax, carpet cleaner, or similar products, turn heater off. If heated, the vapors from these products may create a white powder residue within burner box or on adjacent walls or furniture.

8. Do not use heater if any part has been under water. Immediately call a qualied service technician to inspect the room heater and to replace any part of the control system and any gas control which has been under water.

9. Turn off heater and let cool before servicing. Only a qualied service person should service and repair heater.

10. Operating heater above elevations of 4,500 feet could cause pilot outage.

11. To prevent performance problems, do not use propane/LP fuel tank of less than 100 lbs. capacity.

12. Do not use this heater as a wood-burning heater. Use only the logs provided with the heater.

13. Solid fuels should not be burned in replace in which a vent-free log set is installed. Do not use this heater to cook food or burn paper or other objects.

14. To prevent sooting, follow the instructions in Care and Maintenance (see page 24).

15. Do not add extra logs or ornaments such as pine cones, vermiculite, or rock wool. Using these added items can cause sooting. Do not add lava rock around base. Rock and debris could fall into the control area of heater. After servicing, always replace replace screen before operating heater.

16. This heater is designed to be smokeless. If logs ever appear to smoke, turn off heater and call a qualied service person.

Note: During initial operation, slight smok-

ing could occur due to log curing and the heater burning manufacturing residues.

17. If replace has glass doors, never operate this heater with glass doors closed. If you operate heater with doors closed, heat will build up inside replace and cause glass to burst. If replace opening has vents at the bottom, you must open the vents before operating log set. Always operate heater with glass doors fully open.

18. Do not use this heater if any log is broken. Do not operate heater if a log is chipped (dime-size or larger).

QUALIFIED INSTALLING AGENCY

Only a qualied agency should install and replace gas piping, gas utilization equipment or accessories, and repair and equipment servicing. The term “qualied agency” means any individual, rm, corporation, or company that either in person or through a representative is engaged in and is responsible for:

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a) Installing, testing, or replacing gas piping

b) Connecting, installing, testing, repairing,

or servicing equipment; that is experienced in such work; that is familiar with all precautions required; and that has complied with all the requirement of the authority having jurisdiction.

200371-01B

SPECIFICATIONS

Model PCILVFD18RT-(1,2) PCILVFD24RT-(1,2)

Ignition Electronic Piezo Ignitor Electronic Piezo Ignitor

Gas Type Natural Gas Propane Gas Natural Gas Propane Gas

Input Rating

Manifold Pressure 4" W.C. 9" W.C. 4" W.C. 9" W.C.

Inlet Gas Pressure*

(inches of water)

*For purposes of input adjustment

30,000 Btu/Hr 30,000 Btu/Hr 32,000 Btu/Hr 32,000 Btu/Hr

Max. 9.5" Max. 14" Max. 9.5" Max. 14"

Min. 5" Min. 11" Min. 5" Min. 11"

PRODUCT FEATURES

This log set has been tested and approved to ANSI Z21.11.2 standard for Unvented Heaters and can be operated with the ue damper closed. State and local codes in some areas prohibit the use of vent-free heaters.

SAFETY PILOT

This heater has a pilot with an Oxygen Depletion Sensing (ODS) safety shutoff system. The ODS/pilot shuts off the heater if there is not enough fresh air.

PIEZO IGNITION SYSTEM

This heater is equipped with an electronic piezo control system. This system requires a AAA battery (provided).

THERMOSTAT HEAT CONTROL

When the hand held remote is in the THERMO mode, it automatically cycles the burner on and off to maintain a desired room temperature.

2 GAS OPTIONS AVAILABLE

Your heater is equipped to operate on either Propane/LP or Natural gas. The heater is shipped from the factory ready for connecting to Propane/LP. The heater can easily be changed to Natural gas by having your qualied installer follow the instructions on page 13 and the markings on the heater.

Ignitor Button

200371-01B

PRODUCT IDENTIFICATION

Pilot

Figure 1 - Vent-Free Log Chassis

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Burner

Control Knob

LOCAL CODES

Install and use heater with care. Follow all local codes. In the absence of local codes, use the latest edition of The National Fuel Gas Code, ANSI Z223.1/NFPA 54*.

*Available from:

American National Standards Institute, Inc.

25 West 43rd Street

New York, NY 10036

National Fire Protection Association, Inc.

1 Batterymarch Park

Quincy, MA 02269-9101

This heater is designed for vent-free operation. State and local codes in some areas prohibit the use of vent-free heaters.

UNPACKING

1. Remove burner base assembly from carton.

Note: Do not pick up burner base as-

sembly by burners as this could damage heater. Always handle base assembly by grate.

WATER VAPOR: A BY-PRODUCT OF

UNVENTED ROOM HEATERS

Water vapor is a by-product of gas combustion. An unvented room heater produces approximately one (1) ounce (30 mL) of water for every 1,000 BTUs (0.3 KWs) of gas input per hour. Unvented room heaters are recommended as supplemental heat (a room) rather than a primary heat source (an entire house). In most supplemental heat applications, the water vapor does not create a problem. In most applications, the water vapor enhances the low humidity atmosphere experienced during cold weather.

State of Massachusetts: The installation must be made by a licensed plumber or gas tter in the Commonwealth of Massachusetts.

Sellers of unvented propane or natural gas-red supplemental room heaters shall provide to each purchaser a copy of 527 CMR 30 upon sale of the unit.

In the State of Massachusetts the gas cock must be a T-handle type. The State of Massachusetts requires that a exible appliance connector cannot exceed three feet in length.

2. Remove all protective packaging applied to heater for shipment.

3. Check all items for any shipping damage. If damaged, promptly inform dealer where you purchased the heater.

The following steps will help ensure that water vapor does not become a problem.

1. Be sure the heater is sized properly for the application, including ample combustion air and circulation air.

2. If high humidity is experienced, a dehumidier may be used to help lower the water vapor content of the air.

3. Do not use an unvented room heater as the primary heat source.

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200371-01B

AIR FOR COMBUSTION AND VENTILATION

WARNING: This heater shall

not be installed in a conned space or unusually tight construction unless provisions are provided for adequate combustion and ventilation air. Read the following instructions to insure proper fresh air for this and other fuel-burning appliances in your home.

Today’s homes are built more energy efcient than ever. New materials, increased insulation and new construction methods help reduce heat loss in homes. Home owners weather strip and caulk around windows and doors to keep the cold air out and the warm air in. During heating months, home owners want their homes as airtight as possible. While it is good to make your home energy efcient, your home needs to breathe. Fresh air must enter your home. All fuel-burning appliances need fresh air for proper combustion and ventilation. Exhaust fans, replaces, clothes dryers and fuel burning appliances draw air from the house to operate. You must provide adequate fresh air for these appliances. This will insure proper venting of vented fuel-burning appliances.

WARNING: This heater shall

not be installed in a room or space unless the required volume of indoor combustion air is provided by the method described in the National Fuel Gas

Code, ANSI Z223.1/NFPA 54, the International Fuel Gas Code, or

applicable local codes.

WARNING: If the area in which

the heater may be operated is smaller than that dened as an unconned space or if the building is of unusually tight construction, provide adequate combustion and ventilation air by one of the methods described

in the National Fuel Gas Code, ANSI Z223.1/NFPA 54, the International Fuel Gas Code, or

applicable local codes.

200371-01B

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AIR FOR COMBUSTION AND VENTILATION

Ventilation

VENTILATION AIR

Ventilation Air From Inside Building

This fresh air would come from an adjoining unconned space. When ventilating to an adjoining unconned space, you must provide two permanent openings: one within 12" of the ceiling and one within 12" of the oor on the wall connecting the two spaces (see options 1 and 2, Figure 2). You can also remove door into adjoining room (see option 3, Figure 2). Follow the National Fuel Gas Code, ANSI

Z223.1/NFPA 54, Air for Combustion and Ventilation for required size of ventilation

grills or ducts.

12"

Grills Into

Adjoining

Room,

Option 1

Remove Door into Adjoining

Room, Option

Ventilation Grills

Into Adjoining Room,

Option 2

Ventilation Air From Outdoors

Provide extra fresh air by using ventilation grills or ducts. You must provide two permanent openings: one within 12" of the ceiling and one within 12" of the oor. Connect these items directly to the outdoors or spaces open to the outdoors. These spaces include attics and crawl spaces. Follow the National Fuel

Gas Code, ANSI Z223.1/NFPA 54, Air for Combustion and Ventilation for required size

of ventilation grills or ducts. IMPORTANT: Do not provide openings

for inlet or outlet air into attic if attic has a thermostat-controlled power vent. Heated air entering the attic will activate the power vent. Rework worksheet, adding the space of the adjoining unconned space. The combined spaces must have enough fresh air to supply all appliances in both spaces.

Ventilated Attic

To Attic

Outlet Air

12"

Figure 2 - Ventilation Air from Inside

Building

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Crawl

Inlet Air

Ventilated

Crawl Space

Space

Figure 3 - Ventilation Air from Outdoors

200371-01B

INSTALLATION

NOTICE: This heater is intended for use as supplemental heat. Use this heater along with your primary heating system. Do not install this heater as your primary heat source. If you have a central heating system, you may run system’s circulating blower while using heater. This will help circulate the heat throughout the house. In the event of a power outage, you can use this heater as your primary heat source.

WARNING: A qualied ser-

vice person must install heater. Follow all local codes.

WARNING: Before installing in a solid fuel burning replace, the chimney ue and rebox must be cleaned of soot, creosote, ashes and loose paint by a qualified chimney cleaner. Creosote will ignite if highly heated. A dirty chimney ue may create and distribute soot within the house. Inspect chimney ue and rebox for damage. If damaged, repair ue before operating heater.

WARNING: Seal any fresh

air vents or ash clean-out doors located on oor or wall of replace. If not, drafting may cause pilot outage or sooting. Use a heat-resistant sealant. Do not seal chimney ue damper.

WARNING: Never install the

heater

• in a bedroom or bathroom

• in a recreational vehicle

• where curtains, furniture, cloth-

ing, or other ammable objects are less than 36" from the front, 42" from top, or 16" from sides of the heater.

• in high trafc areas

• in windy or drafty areas

CAUTION: This heater cre-

ates warm air currents. These currents move heat to wall surfaces next to heater. Installing heater next to vinyl or cloth wall coverings or operating heater where impurities (such as tobacco smoke, aromatic candles, cleaning uids, oil or kerosene lamps, etc.) in the air exist, may discolor walls or cause odors.

NOTICE: State or local codes may only allow operation of this appliance in a vented conguration. Check your state or local codes.

WARNING: This appliance is designed for installation in only a solid-fuel burning masonry or UL 127 factory-built replace or in a listed ventless rebox enclosure. Exception: DO NOT install this appliance in a factory-built replace that includes instructions stating it has not been tested or should not be used with unvented gas logs.

200371-01B

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INSTALLATION

IMPORTANT: Vent-free heaters add moisture to the air. Although this is benecial, installing heater in rooms without enough ventilation air may cause mildew to form too much moisture. See Air for Combustion and Ventilation, pages 7 and 8.

Before beginning assembly or operation of the product, make sure all parts are present. If any part is missing or damaged, do not attempt to assemble, install or operate the product. Contact customer service for replacement parts.

Before installing heater, make sure you have the items listed below:

• Hardware package (provided with heater)

• Electric drill with 3/16" drill bit

• Phillips screwdriver

CHECK GAS TYPE

Be sure your gas supply is right for your heater. Otherwise, call dealer where you bought the heater for proper type heater.

CLEARANCES TO

COMBUSTIBLES

WARNING: Maintain the

minimum clearances. If possible, provide greater clearances from oor, ceiling, and adjoining wall. Measure from outermost point of heater.

Minimum Fireplace Clearance To

Combustible Materials

Side Wall 16", Ceiling 42", Front 36"

LOG SIZING REQUIREMENTS

Minimum Firebox Size

18" Log Set: Height 20", Depth 13",

Front Width 29", Rear Width 22"

24" Log Set: Height 20", Depth 14",

Front Width 30", Rear Width 23"

Minimum Clearances For Side

Combustible Material, Side Wall

A. Clearance from the side of the replace

cabinet to any combustible material and wall should follow diagram in Figure 4.

B. Clearance from the top of the replace

opening to the ceiling must not be less than 42".

and Ceiling

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*Minimum 16" from Side Wall

Figure 4 - Minimum Clearance for

Combustible to Wall

Minimum Noncombustible Material

Clearances

If Not Using Mantel

Note: If using a mantel, proceed to If Using Mantel. If not using a mantel, follow the information below.

You must have noncombustible material(s) above the replace opening. Noncombustible materials (such as slate, marble, tile, etc.) must be at least 1/2" thick. With sheet metal, you must have noncombustible material behind it. Noncombustible material must extend at least 12" up (for all models). See Figure 5 for minimum clearances.

Requirements for Safe Installation

(A) 12" or more: Noncombustible

material OK.

(A) Between 8" and 12":

Install replace hood accessory.

(A) Less than 8": Noncombustible

material must be extended to at least 8".

See Between 8" and 12", above. If you

cannot extend material, you must operate

heater with ue damper open.

Noncombustible Material Distance

Figure 5 - Heat Resistant Material (Slate,

Marble, Tile, etc.) Above Fireplace

200371-01B

INSTALLATION

Mantel Shelf

Underside

Mantel Shelf

If Using Mantel

MANTEL CLEARANCES

In addition to meeting noncombustible material clearances, you must also meet required clearances between replace opening and mantel shelf. If you do not meet the clearances listed below, you will need a hood.

Determining Minimum Mantel

Clearance

If you meet minimum clearance between mantel shelf and top of replace opening, a hood is not required (see Figure 6).

Determining Minimum Mantel

Clearance When Using a Hood

If minimum clearances in Figure 6 are not met, you must have a hood. When using a hood there are still certain minimum mantel clearances required. Follow minimum clearances shown in Figure 7, when using hood.

NOTICE: Surface temperatures of adjacent walls and mantels become hot during operation. Walls and mantels above the rebox may become hot to the touch. If installed properly, these temperatures meet the requirement of the national product standard.

Follow all minimum clearances

shown in this manual.

NOTICE: If your installation does

not meet the minimum clearances shown, you must do one

of the following:

• operate the logs only with the ue damper open

• raise the mantel to an acceptable height

• move the mantel

at least 8" up. If noncombustible material is less than 12", you must install the replace hood accessory. Even if noncombustible material is more than 12", you may need the hood accessory to deect heat away from your mantel shelf. See Figures 5, 6 and 7, for minimum clearances.

10"

Minimum Noncombustible Material

8" 6"

/2"

(A)

8" 14" 16" 20"

12" 18" 20" 22" 24" 24" Log Set

Minimum Noncombustible Material Height

Distances to Underside of Mantel

Underside of Mantel Shelf

All minimum distances are in inches

18" Log Set

Top of Fireplace Opening

Figure 6 - Minimum Mantel Clearances

Without Using Hood

12"

10"

Minimum Noncombustible Material

2½"

Hood

12" 15" 18" 20"

Min.

Distances to Underside of Mantel

of Mantel Shelf

Top of Fireplace Opening

Figure 7 - Minimum Mantel Clearances

When Using Hood

200371-01B

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INSTALLATION

Combustible

FLOOR CLEARANCES

A. If installing appliance on the oor level,

you must maintain the minimum distance of 14" to combustibles (see Figure 8).

Combustible

14" Min.

Figure 8 - Minimum Fireplace Clearances

If Installed at Floor Level

Material

Noncombustible Material

INSTALLING HEATER BASE ASSEMBLY

WARNING: You must secure

this heater to replace oor. If not, heater will move when you adjust controls. Moving heater may cause a gas leak.

WARNING: If installing in a sunken replace, special care is needed. You must raise the replace oor to allow access to heater control panel. This will insure adequate air ow and guard against sooting and controls being damaged. Raise replace oor with noncombustible material. Make sure material is secure.

CAUTION: Do not pick up heater base assembly by burners. This could damage heater. Only handle base assembly by grates.

IMPORTANT: Make sure the heater burners are level. If heater is not level, heater will not work properly.

B. If combustible materials are less than 14"

to the replace, you must install appliance at least 5" above the combustible ooring (see Figure 9).

Hearth

Material 5" Min.

Figure 9 - Minimum Fireplace Clearances

Above Combustible Flooring

Installation Items Needed

• hardware package (provided with heater)

• electric drill with 3/16" masonry drill bit

1. Position heater base assembly in replace. Center base assembly left to right and front to back inside replace.

2. Mark screw locations through holes in mounting brackets (see Figure 10). If installing in a brick-bottom replace, mark screw locations in mortar joint of bricks.

3. Remove heater base from replace.

4. Drill holes at marked locations using 3/16" drill bit.

5. Attach base assembly to replace oor using two masonry screws provided in hardware package (see Figure 10).

6. Connect to gas supply. See Connecting To Gas Supply, page 15.

Masonry Screw

Figure 10 - Attaching Heater Base to

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Fireplace Floor

200371-01B

INSTALLATION

GAS SELECTION

This appliance is factory preset for propane/LP gas. No changes are required for connecting to propane/LP.

Only a qualied installer or service technician can perform gas selection and connecting to gas supply.

CAUTION: Two gas line in-

stallations at the same time are

prohibited.

CAUTION: To avoid gas leak-

age for the gas not being used at the inlet of regulator, a qualied installer or service technician must use supplied cap.

You will notice a color coded

plunger on the inside of the regulator. This is normal. When the inlet connection tting is inserted and tightened, this plunger will be pushed back by the tting making all of the adjustments for the gas being supplied. DO NOT REMOVE THE PLUNGER. The regulator will not work.

Blue Propane/ LP Gas Plunger Underneath Dust Cover

Yellow Natural Gas Plunger Underneath Metal Cap

Figure 11 - Gas Regulator

FOR PROPANE/LP GAS

INSTALLATION: BLUE

1. Remove blue dust cover.

Blue Dust

Cover

Insert Gas Fitting for Propane/LP Gas

Insert Gas Fitting for Natural Gas

The inlet regulator is color coded for identication of the correct gas type. Blue is for propane (LP gas) and yellow is for natural gas.

200371-01B

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DO NOT REMOVE

Blue Propane/LP Plunger

Install Gas Fitting Here

INSTALLATION

2. Apply thread sealant to the threads on the connection tting. While pushing in, rotate the tting clockwise until the threads engage the regulator. After the tting has been hand tightened into the regulator use a wrench to complete tightening of the tting. Install additional tting to connect to the house supply.

Fitting

supplied by

installer, may

vary.

FOR NATURAL GAS (NG) INSTALLATION: YELLOW

1. Remove the blue dust cover from the regulator.

2. Remove the metal cap installed over the NG regulator inlet.

Metal

Cap

3. Install metal cap over LP/Propane regulator inlet. This will keep debris out of regulator.

Metal Cap

DO NOT REMOVE

Yellow Natural Gas Plunger

Install Gas Fitting Here

Use only the cap supplied on the regulator. Do not use an off the shelf pipe plug. This can damage the plunger. The supplied regulator cap is designed so it will not engage the unused gas type.

4. Apply thread sealant to the threads on the connection tting. While pushing in, rotate the tting clockwise until the threads engage the regulator. After the tting has been hand tightened into the regulator use a wrench to complete tightening of the tting. Install additional tting to connect to the house supply.

DO NOT use an off the shelf 3/8" NPT pipe plug. This will damage the plungers located inside the regulator.

DO NOT try to remove the plungers from inside the regulator. The plunger will be pushed back as the tting is installed.

Make sure the type of gas being used is correct. Check to make sure the connection tting is in the correct inlet on the regulator. Refer to Connecting to Gas Supply, page 15.

If you are using natural gas and the pilot will not light, see Troubleshooting, page 25.

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200371-01B

INSTALLATION

CONNECTING TO GAS SUPPLY

WARNING: A qualied ser-

vice technician must connect heater to gas supply. Follow all local codes.

WARNING: This appliance re-

quires a 3/8" NPT (National Pipe Thread) brass inlet connection to the pressure regulator.

WARNING: For natural gas, Never connect heater to private (non-utility) gas wells. This gas is commonly known as wellhead gas.

CAUTION: For propane/LP gas, never connect heater directly to the gas supply. This heater requires an external regulator (not supplied). Install the external regulator between the heater and propane/LP supply. Gas supplier provides external regulator for natural gas. The installer provides the external regulator for propane/LP gas.

WARNING: Do not overtighten gas connections.

CAUTION: Use only new, black iron or steel pipe. Internally tinned copper tubing may be used in certain areas. Check your local codes. Use pipe of 1/2" diameter or greater to allow proper gas volume to heater. If pipe is too small, undue loss of pressure will occur.

CAUTION: For natural gas,

check your gas line pressure before connecting heater to gas line. Gas line pressure must be no greater than 9.5" WC. If gas line pressure is higher, heater regulator damage could occur.

CAUTION: Avoid damage to

regulator. Hold gas regulator with wrench when connecting into gas piping and/or ttings.

CAUTION: Use pipe joint

sealant that is resistant to gas (Propane/LP or Natural Gas).

Before installing heater, make sure you have the items listed below:

• external regulator for propane/LP unit only (supplied by installer)

• piping (check local codes)

• sealant (resistant to natural gas and propane/LP gas)

• equipment shutoff valve*

• test gauge connection*

• sediment trap

• tee joint

• pipe wrench

• exible gas hose (check local codes)

• 3/8" NPT brass tting

* A CSA design-certied equipment shutoff valve with 1/8" NPT tap is an acceptable alternative to test gauge connection. Purchase the optional CSA design certied equipment shutoff valve from your dealer.

200371-01B

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INSTALLATION

Typical Inlet Pipe Diameters

Use 3/8" black iron pipe or greater. Installation must include an equipment shutoff valve, union, and plugged 1/8" NPT tap. Locate NPT tap within reach for test gauge hook up. NPT tap must be upstream from heater (see Figure 13).

IMPORTANT: Install an equipment shutoff valve in an accessible location. The equipment shutoff valve is for turning on or shutting off the gas to the appliance.

For propane/LP installations, apply pipe joint sealant lightly to male threads. This will prevent excess sealant from going into pipe. Excess sealant in pipe could result in clogged heater valves.

The installer must supply an external regulator. The external regulator will reduce incoming gas pressure. You must reduce incoming gas pressure to between 11" WC and 14" WC. If you do not reduce incoming gas pressure, heater regulator damage could occur. Install external regulator with the vent pointing down as shown in Figure 14. Pointing the vent down protects it from freezing rain or sleet.

Ground Joint Union

Tee Joint

Reducer

Test Gauge Connection*

Bushing to 1/8" NPT

1/8" NPT Plug Tap

Tee Joint

Sediment

Trap

Pipe Nipple

3" Minimum

Gap

Install sediment trap in supply line as shown in Figure 13. Place sediment trap where it is within reach for cleaning. Place sediment trap where trapped matter is not likely to freeze. A sediment trap traps moisture and contaminants. This keeps them from going into heater controls. If sediment trap is not installed or is installed wrong, heater may not run properly.

WARNING: Test all gas piping

and connections for leaks after installing or servicing. Correct all leaks at once (see page 17).

Heater Gas Regulator

Fitting

Flexible Gas Hose (if allowed by local codes)

Figure 12 - Attaching Flexible Gas Hose to Heater Gas Regulator (may vary from

3/8" NPT

Pipe Nipple

Equipment Shutoff Valve

Natural Gas

From Gas Meter (5" W.C.** to 9.5" W.C. Pressure)

Propane/LP

From External Regulator (11" W.C.** to 14" W.C. Pressure)

illustration)

Propane/LP Supply Tank

External Regulator with Vent Pointing Down

INLET GAS PRESSURE MAX 1/2 PSIG (3.5 KPA) Gas esté Gas Inlet

* Purchase the optional CSA design-certied equipment

Figure 13 - Gas Connection

shutoff valve from your dealer.

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Figure 14 - External Regulator

with Vent Pointing Down

200371-01B

INSTALLATION

CHECKING GAS CONNECTIONS

WARNING: Test all gas piping

and connections, internal and

external to unit, for leaks after installing or servicing. Correct all leaks at once.

PRESSURE TESTING GAS SUPPLY PIPING SYSTEM

Test Pressures In Excess Of 1/2 PSIG (3.5 kPa)

1. Disconnect heater with its appliance main gas valve (control valve) and equipment shutoff valve from gas supply piping system. Pressures in excess of 1/2 PSIG will damage heater regulator.

2. Cap off open end of gas pipe where equipment shutoff valve was connected.

3. Pressurize supply piping system by either opening propane/LP supply tank valve for propane/LP gas or opening main gas

Test Pressures Equal To or Less Than 1/2 PSIG (3.5 kPa)

1. Close equipment shutoff valve (see Figure 15).

2. Pressurize supply piping system by either opening propane/LP supply tank valve for propane/LP gas or opening main gas valve located on or near gas meter for natural gas or using compressed air.

3. Check all joints from gas meter to equipment shutoff valve for natural gas or propane/LP supply to equipment shutoff valve for propane/LP (see Figure 16 or

17). Apply a noncorrosive leak detection uid to all joints. Bubbles forming show a leak.

4. Correct all leaks at once.

Equipment Shutoff Valve

Open

WARNING: Never use an open ame to check for a leak. Apply a noncorrosive leak detection uid to all joints. If bubbles form, there is a leak. Correct all leaks at once.

valve located on or near gas meter for natural gas or using compressed air.

4. Check all joints of gas supply piping system. Apply noncorrosive leak detection uid to all joints. If bubbles form, there may be a leak.

5. Correct all leaks at once.

6. Reconnect heater and equipment shutoff valve to gas supply. Check reconnected ttings for leaks.

Propane/LP Supply Tank

External Regulator

Figure 16 - Checking Gas Joints for

External Regulator Supplied by Gas

Supplier

Equipment Shutoff Valve

Control Valve Location

Propane/LP Gas

Gas Meter

Closed

Figure 15 - Equipment Shutoff Valve

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Equipment Shutoff Valve

Figure 17 - Checking Gas Joints for

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Control Valve Location

Natural Gas

INSTALLATION

PRESSURE TESTING HEATER GAS CONNECTIONS

1. Open equipment shutoff valve (see Figure 15, page 17).

2. Open main gas valve located on or near gas meter for natural gas or open propane/LP supply tank valve.

3. Make sure control knob of heater is in the OFF position.

4. Check all joints from equipment shutoff valve to control valve (see Figure 16 or

17, page 17). Apply a noncorrosive leak detection uid to all joints. Bubbles forming show a leak.

5. Correct all leaks at once.

6. Light heater (see Lighting Instructions on page 19). Check all other internal joints for leaks.

7. Turn off heater (see To Turn Off Gas Ap- pliance, page 20).

INSTALLING LOGS

See Log Assembly Instructions included with your log set for proper log installation.

INSTALLING BATTERIES

CAUTION: Do not mix old and

new batteries. Do not mix alkaline, standard (carbon - zinc), or rechargeable (nickel - cadmium)

AAA

Battery

Positive

batteries. Do not dispose of batteries in re, batteries may explode or leak.

• Batteries are included.

• Remove batteries when depleted.

• Install/replace the batteries according to the type and quantity stated in table below.

• Do not mix old and new batteries. New batteries should be the same brand for best results.

• Be sure to observe proper polarity (+/-) when installing or replacing the batteries. Damage due to improper battery installation may void the warranty on the product.

• For remote control systems, maximize battery life by turning off the receiver when it is not in use.

• For long periods of non-operation, remove batteries from all components for safety.

Component Type of Battery Qty.

Ignitor AAA 1

Remote Control AAA 2 or 3*

Remote Receiver AA 4

*Note: Quantity depends on model of remote

control.

Ignitor

Unscrew ignitor cap and install a AAA battery with the + pointing out. Replace cap.

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Figure 18 - Installing Battery in Ignitor

Receiver and Remote Control

Batteries are required in both the Remote Control (Transmitter) (2 AAA size) and Receiver (4 AA size) (see Figure 19).

Note: Be sure batteries are placed correctly. Reversing the batteries can cause damage to the receiver and remote. Replace all batteries on a yearly basis or sooner.

Position the slide switch on the front of the receiver box in the ON position before installing batteries. Once the batteries are installed you will hear a single beep which indicates the batteries are charged. If you do not hear a beep, replace with new batteries.

LEARN

Receiver

OFF

REMOTE

AAA

Remote Control (Transmitter)

Figure 19 - Installing Batteries in Remote

Control and Receiver

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OPERATION

FOR YOUR SAFETY READ BEFORE LIGHTING

WARNING: If you do not fol-

low these instructions exactly, a

re or explosion may result causing property damage, personal injury or loss of life.

A. This appliance has a pilot which must

be lighted by hand. When lighting the pilot, follow these instructions exactly.

B. BEFORE LIGHTING smell all around

the appliance area for gas. Be sure to smell next to the oor because some gas is heavier than air and will settle on the oor.

WHAT TO DO IF YOU SMELL GAS

• Do not try to light any appliance.

• Do not touch any electric switch; do

LIGHTING INSTRUCTIONS

WARNING: You must operate this log set with the replace screen in place. Make sure screen is installed before running heater.

NOTICE: During initial operation of new heater, burning logs will give off a paper-burning smell. Orange ame will also be present. Open damper or window to vent smell. This will only last a few hours.

1. STOP! Read the safety information above.

2. Make sure equipment shutoff valve is fully open.

3. Push in control knob slightly and turn clockwise to the OFF position.

4. Wait ve (5) minutes to clear out any gas. Then smell for gas around heater and near the oor. If you smell gas, STOP! Follow "B" in the safety information above. If you do not smell gas, go to the next step.

5. Push in control knob slightly and turn counterclockwise to the PILOT position. Press in control knob for ve (5) seconds.

not use any phone in your building.

• Immediately call your gas supplier from a neighbor’s phone. Follow the gas supplier’s instructions.

• If you cannot reach your gas supplier, call the re department.

C. Use only your hand to push in or turn

the gas control knob. Never use tools. If the knob will not push in or turn by hand, don’t try to repair it, call a qualied service technician. Force or attempted repair may result in a re or explosion.

D. Do not use this appliance if any part

has been under water. Immediately call a qualied service technician to inspect the appliance and to replace any part of the control system and any gas control which has been under water.

Note: The rst time that the heater is oper-

ated after connecting the gas supply, the control knob should be pressed for about thirty (30) seconds. This will allow air to bleed from the gas system. If pilot does not stay lit, refer to Troubleshooting, pages 25

though 28. Also contact a qualied service

technician or gas supplier for repairs. Until repairs are made, light pilot with match.

• If control knob does not pop up when released, contact a qualified service technician or gas supplier for repairs.

6. With control knob pressed in, push down and release ignitor button. This will light pilot. The pilot is attached to the rear of the burner. If needed, keep pressing ignitor button until pilot lights.

Note: If pilot does not stay lit, refer to Troubleshooting, pages 25 though 28. Also contact

a qualied service technician or gas supplier

for repairs. Until repairs are made, light pilot with match. To light pilot with match, see Manual Lighting Procedure, page 20.

7. Keep control knob pressed in for 30 seconds after lighting pilot. After 30 seconds, release control knob.

Note: If pilot goes out, repeat steps 3

through 7. This heater has a safety interlock system. Wait one (1) minute before lighting pilot again.

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OPERATION

8. Be sure the slide switch on the front of the receiver box is in the ON position.

9. Turn control knob counterclockwise to the ON position. The main burner should light.

Note: If burner does not light, push the

slide switch on the receiver box to the OFF position, then back to the ON position.

Note: Please wait one minute after shut-

ting off heater to allow the control valve to reset before starting again.

10. Make sure replace screen is in place before operating heater.

Ignitor Button

Control Knob

Figure 20 - Ignitor Button and Control

Knob Locations

11. If heater will not operate, follow the instructions To Turn Off Gas To Appliance, and call your service technical or gas supplier.

CAUTION: Do not try to ad-

just heating levels by using the equipment shutoff valve.

WARNING: If input gas type is NG, make sure NG pilot burner ignites. If input gas type is LP, make sure LP pilot burner ignites.

Natural Gas Burner

Pilot Air Inlet Hole

(Back of pilot shown for clarity)

Ignitor Electrode

Pilot Air Inlet Hole

Figure 21 - Pilot

Thermocouple

Propane/LP Gas Burner

TO TURN OFF GAS TO APPLIANCE

Turn control knob clockwise to the OFF position.

Shutting Off Heater

MANUAL LIGHTING PROCEDURE

1. Follow steps 1 through 7 under Lighting Instructions, page 19.

2. With control knob in PILOT position, strike match, and hold near pilot. Press in control knob; pilot should light.

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Shutting Off Burner Only

(pilot stays lit )

Turn control knob clockwise to the PILOT position.

3. Keep control knob pressed in for 30 seconds after lighting pilot. After 30 seconds, release control knob.

4. Make sure the replace screen is in place before operating heater.

200371-01B

OPERATION

REMOTE CONTROL SYSTEM

Programming the Remote and Receiver

The remote and receiver must be “learned” to one another.

To prepare the receiver box for learning, use a pen or small screwdriver to gently press and hold the learn button until you hear 3 series of beeps.

1. Place the slide switch on the receiver in the remote position (see Figure 22).

2. Turn control knob on the heater to the ON position.

3. Use a pen or small screwdriver to gently press and hold the recessed LEARN button on the face of the receiver for 2-3 seconds. You will hear a beep.

4. Press the ON button on the remote control to light the burner (see Figure 24). You will hear a series of beeps. This will also "learn", or program, the remote and the receiver.

Note: Remote must be at least 5 feet

away from the receiver during the learning process.

Note: If the remote control is lost or dam-

aged, the slide switch on the receiver can be used to operate the heater.

Note: When batteries are replaced the

learning process above must be repeated.

Learn Button

LEARN

REMOTE OFF

ON - Operates unit to on position, manually

Key Settings

operated solenoid ON. OFF - Operates unit to off position, manually

operated solenoid OFF. MODE - Changes unit from manual mode to

thermo mode. SET - Sets temperature in thermo mode.

TEMP

Figure 23 - Remote Control

LCD Liquid Crystal Display

1. DISPLAY Indicates CURRENT room

temperature.

2. °F or °C Indicates degrees Fahrenheit or Celsius.

3. FLAME Indicates burner/valve in operation.

4. ROOM Indicates remote is in THERMO

operation.

5. TEMP Appears during manual operation.

6. SET Appears during time the of setting

the desired temperature in the thermo operation.

Slide Switch

Figure 22 - Receiver

Remote Control Operation

This appliance must not be used with glass doors in the closed position. This can lead to pilot outages and severe sooting outside the replace.

The transmitter operates on 2 AAA batteries.

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ROOM SET TEMP

Figure 24 - Remote Control Display

OPERATION

TEMP

The factory setting for temperature is °F. To

Setting°F/°C Scale

change this setting to °C, press the ON key and the OFF key on the remote control at the same time (see Figure 23, page 21). This will change from °F to °C. Follow this same procedure to change from °C back to °F.

Manual Function

To operate the system in the manual “MODE” do the following.

ON OPERATION

Press the ON key and the appliance ame will come on. During this time the LCD screen will show ON (see Figure 25).

After 3 seconds the LCD screen will default to display room temperature and the word TEMP will show (see Figure 25). The ame icon will appear on LCD screen in manual on mode.

TEMP

Figure 25 - Manual Mode in ON Operation

OFF OPERATION

Press the OFF key and the appliance ame will shut off. During this time the LCD screen will show OF (see Figure 26).

After 3 seconds the LCD screen will default to display room temperature and the word TEMP will show (see Figure 26).

TEMP

Figure 26 - Manual Mode in OFF Operation

THERMOSTAT FUNCTION

Setting Desired Room Temperature

The remote control system can control the thermostat when the transmitter is in the THERMO mode. The word ROOM must be displayed on the screen.

To set the THERMO MODE and desired room temperature:

1. Press the MODE key until the LCD screen shows the word ROOM. The remote is now in the thermostatic mode.

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2. Press and hold the SET key until the desired set temperature is reached. The LCD screen set numbers will increase from 45° to 99° and then restart over at 45°.

3. Release the SET key. The LCD screen will display the set temperature for 3 seconds, then ash the set temperature for 3 seconds, then LCD screen will default to display the room temperature.

To Change The Set Temperature

1. Press and hold the SET key until the desired set temperature is reached. The LCD screen set numbers will increase from 45° to 99° then restart over at 45°.

2. Release the SET key. The LCD screen will display the set temperature for 3 seconds, then ash the set temperature for 3 seconds, then the LCD screen will default to display the room temperature.

3. Press the MODE key to disengage the thermo mode. The word ROOM on the LCD screen will not show when the thermo is not in operation.

Note: The highest SET temperature is

99°F (32 °C) and the lowest temperature is 45°F (6°C).

REMOTE CONTROL OPERATION

NOTES

The Thermo Feature on the transmitter operates the appliance whenever the ROOM TEMPERATURE varies a certain number of degrees from the SET TEMPERATURE.

This variation is called the “swing” or temperature differential. The normal operating cycle of an appliance may be 4 times per hour depending on how well the room or home is insulated from the cold or drafts. The factory setting for the “swing number” is

2. This represents a temperature variation of

+/-2°F (1°C) between SET temperature and ROOM temperature, which determines when the replace will be activated. The transmitter has ON and OFF manual functions that are activated by pressing either button on the face of the transmitter. When a button on the transmitter is pressed the word ON or OF will appear on the LCD screen to show while the signal is being sent. Upon initial use, there may be a delay of three seconds before the remote receiver will respond to the transmitter. This is part of the system’s design.

200371-01B

Approx. 3"-6" Above Top of Logs

INSPECTING BURNERS

IMPORTANT: Owner’s should check pilot ame pattern and burner ame pattern often. Incorrect ame patterns indicate the need for cleaning (see Care and Maintenance,

page 24) or service.

WARNING: Only a qualied service person should service and

repair heater. This includes maintenance requiring replacement or alteration of components.

PILOT FLAME PATTERN

Figure 27 shows a correct pilot ame pattern. Figure 28 shows an incorrect pilot ame pattern. The incorrect pilot ame is not touching the thermocouple. This will cause the thermocouple to cool, which shuts the heater off.

If pilot ame pattern is incorrect, as shown in Figure 28

• turn heater off (see To Turn Off Gas to Ap- pliance, page 20)

• see Troubleshooting pages 25 through 28.

WARNING: If yellow tipping

Notice: Do not mistake orange ames with yellow tipping. Dirt or other ne particles enter

the heater and burn causing brief patches of

orange ame.

Natural Gas

Shown

3-3.5" WC

8-11" WC

Figure 27 - Correct Pilot Flame Pattern

(Natural Gas shown)

occurs, your heater could produce increased levels of carbon monoxide. If the burner ame pattern shows yellow tipping, follow instructions at bottom of

Natural Gas

Shown

3-3.5" WC

8-11" WC

this page.

Figure 29 shows a correct burner ame pattern. Figure 30 shows an incorrect burner ame pattern. If burner ame pattern is incorrect then:

• turn heater off (see To Turn Off Gas to Appliance, page 20).

• see Troubleshooting pages 25 through 28.

Figure 29 - Correct Burner Flame Pattern

Air is drawn into the burner through the holes in the tting at the entrance to the burner. These holes may become blocked with dust or lint. Periodically inspect these holes for any blockage and clean as necessary. Blocked air holes will create soot.

200371-01B

Figure 28 - Incorrect Pilot Flame Pattern

(Natural Gas shown)

BURNER FLAME PATTERN

More Than 8" Above Top of Logs

Figure 30 - Incorrect Burner Flame Pattern

(Actual logs will vary from illustration.)

BURNER PRIMARY AIR HOLES

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CARE AND MAINTENANCE

WARNING: Turn off heater and let cool before servicing.

CAUTION: You must keep control areas, burner, and circulating

air passageways of heater clean. Inspect these areas of heater before each use. Have heater inspected yearly by a qualied service technician. Heater may need more frequent cleaning due to excessive lint from carpeting, bedding material, pet hair, etc.

WARNING: Failure to keep the primary air opening(s) of the

burner(s) clean may result in sooting and property damage.

CAUTION: Never use a wire, needle, or similar object to clean

ODS/pilot. This can damage ODS/ pilot unit.

MAIN BURNER

Periodically inspect all burner ame holes with the heater running. All slotted burner ame holes should be open with yellow ame present. All round burner ame holes should be open with a small blue ame present. Some

BURNER INJECTOR HOLDER AND PILOT AIR INLET HOLE

We recommend that you clean the unit every 2,500 hours of operation or every three months. We also recommend that you keep the burner tube and pilot assembly clean and free of dust and dirt. To clean these parts we recommend using compressed air no greater than 30 PSl. Your local computer store, hardware store, or home center may carry compressed air in a can. You can use a vacuum cleaner in the blow position. If using compressed air in a can, please follow the directions on the can. If you don’t follow directions on the can, you could damage the pilot assembly.

1. Shut off the unit, including the pilot. Allow

the unit to cool for at least thirty minutes.

2. Inspect burner, pilot and primary air inlet

holes on injector for dust and dirt (see Figure 31).

3. Blow air through the ports/slots and holes

in the burner. Also clean the pilot assembly.

burner ame holes may become blocked by debris or rust, with no ame present. If so, turn off the heater and let it cool, and remove blockage or replace burner. Blocked burner ame holes will create soot.

4. Check the injector holder located at the end of the burner tube again. Remove any large particles of dust, dirt, lint, or pet hair with a soft cloth or vacuum cleaner nozzle.

5. Blow air into the primary air holes on the injector holder.

6. In case any large clumps of dust have now been pushed into the burner. Repeat steps 3 and 4.

Burner Tube

Primary Air Inlet Holes

Figure 31 - Burner and Injector Holder

Injector

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200371-01B

CARE AND MAINTENANCE

ODS/PILOT

Use a vacuum cleaner, pressurized air, or a small, soft bristled brush to clean.

A yellow tip on the pilot ame indicates dust and dirt in the pilot assembly. There is a small pilot air inlet hole about 2" from where the pilot ame comes out of the pilot assembly (see Figure 32). With the unit off, lightly blow air through the air inlet hole. You may blow through a drinking straw if compressed air is not available.

Natural Gas Burner

Pilot Air Inlet Hole

(Back of pilot shown for clarity)

Figure 32 - Pilot Inlet Air Hole

Ignitor Electrode

Thermocouple

Propane/LP Gas Burner

Pilot Air Inlet Hole

CABINET

Use a vacuum cleaner or pressurized air to

Air Passageways

clean.

• Use a soft cloth dampened with a mild soap

and water mixture.

• Wipe the cabinet to remove dust.

Exterior

LOGS

•

If you remove logs for cleaning, refer to your log set owners manual to properly replace logs.

• Replace log(s) if broken or chipped (dime-size or larger).

TROUBLESHOOTING

WARNING: If you smell gas:

• Shut off gas supply.

• Do not try to light any appliance.

• Do not touch any electrical switch; do not use any phone in your building.

• Immediately call your gas supplier from a neighbor’s phone. Follow the gas supplier’s instructions.

• If you cannot reach your gas supplier, call the re department.

WARNING: Only a qualied service technician should service and repair heater. Make sure that power is turned off before proceeding. Turn off and let cool before servicing.

IMPORTANT: Operating heater where impurities in air exist may create odors. Cleaning supplies, paint, paint remover, cigarette smoke, cements and glues, new carpet or textiles, etc., create fumes. These fumes may mix with combustion air and create odors. These odors will disappear over time.

Note: All troubleshooting items are listed in order of operation.

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TROUBLESHOOTING

Problem Possible Cause Corrective Action

Using natural gas and pilot will not light.

Pressure Switch

When using natural gas (NG), there is a pressure switch that acts to turn off the gas ow to the pilot if the inlet pressure exceeds 9.5" WC. This is to prevent the operation of the unit on the wrong gas (propane/LP). If your natural gas supply exceeds 9.5" WC the unit will not operate. Either contact your gas supplier to check and adjust the inlet pressure or a qualied service technician can bypass the pressure switch.

Before attempting to bypass the pressure switch, make sure the type of gas being used is correct. Check to make sure the connection tting is in the correct inlet on the regulator. Refer to Connecting to Gas Supply, page 15.

Only a qualied installer should bypass the pressure switch. To bypass the pressure switch locate the set screw on the regulator. Use a small at bladed screw driver to turn the set screw counterclockwise 2 turns. This will bypass the pressure switch function.

Problem Possible Cause Corrective Action

When ignitor button is pressed in, there is no spark at ODS/pilot.

When ignitor button is pressed in there is a spark at ODS/pilot but no ignition.

Inlet pressure exceeds

9.5" WC.

The entire gas delivery piping including connections inside the heater should be leak tested by the qualied installer. After leak testing the qualied installer should light the appliance. Refer to the correct ame pattern as illustrated on page 23. All ame patterns should be safely inside the product. If for any reason they are not, stop use of the appliance and call for repairs.

Pressure Switch Set Screw

Figure 33 - Gas Regulator Pressure Switch

1. Ignitor electrode is positioned wrong. Ignitor electrode is broken.

2. Ignitor electrode is not connected to ignitor cable.

3. Ignitor cable is pinched or wet.

4 Broken ignitor cable.

5. Bad piezo ignitor.

6. Low battery.

1. Gas supply is turned off or equipment shutoff valve is closed.

2. Control knob not fully pressed in while pressing ignitor button.

3. Air in gas lines (new installation or recent gas interruption).

4. ODS / pilot is clogged.

5. Control knob not in PILOT position.

6. Depleted gas supply (propane).

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Bypass pressure switch. See instructions below.

1. Replace electrode.

2. Replace ignitor cable.

3. Free ignitor cable if pinched by any metal or tubing. Keep ignitor cable dry.

4. Replace ignitor cable.

5. Replace piezo ignitor.

6. Replace battery.

1. Turn on gas supply or open equipment shutoff valve.

2. Fully press in control knob while pressing ignitor button.

3. Continue holding down control knob. Repeat igniting operation until air is removed.

Clean ODS/pilot (see Care and Maintenance, page 24) or

replace ODS/pilot assembly.

5. Turn control knob to PILOT position.

6. Contact local propane/LP gas company.

200371-01B

TROUBLESHOOTING

Problem Possible Cause Corrective Action

ODS/pilot lights but ame goes out when control knob is released.

Burner does not light after ODS/pilot is lit.

Delayed ignition of burner.

Burner backring during combustion.

Yellow ame during burner combustion.

Gas odor during combustion.

1. Control knob is not fully pressed in.

2. Control knob is not pressed in long enough.

3. Equipment shutoff valve is not fully open.

4. Thermocouple connection is loose at control valve.

5. Pilot flame not touching thermocouple, which allows thermocouple to cool, causing pilot ame to go out. This problem could be caused by one or both of the following:

A) Low gas pressure B) Dirty or partially clogged

ODS/pilot

6. Thermocouple damaged.

7. Control valve damaged.

1. Burner orice is clogged.

2. Burner orice diameter is too small.

3. Inlet gas pressure is too low.

1. Manifold pressure is too low.

2. Burner orice is clogged.

1. Burner orice is clogged or damaged.

2. Burner is damaged.

3. Gas regulator is damaged.

1. Not enough air.

2. Gas regulator is defective.

3. Inlet gas pressure is too low.

1. Foreign matter between control valve and burner.

2. Gas leak. (See Warning Statement at top of page 25).

1. Press in control knob fully.

2. After ODS/pilot lights, keep control knob pressed in 30 seconds.

3. Fully open equipment shutoff valve.

4. Hand tighten until snug, and then tighten 1/4 turn more.

5. A) Contact local natural or propane/LP gas company

B) Clean ODS/pilot (see

Care and Maintenance,

page 24) or replace ODS/ pilot assembly

6. Replace thermocouple.

7. Replace control valve.

1. Clean burner orifice (see

Care and Maintenance,

page 24) or replace burner orice.

2. Replace burner orice.

3. Contact local gas supplier.

1. Contact local gas supplier.

2. Clean burner (see Care and Maintenance, page 24) or replace burner orice.

1. Clean burner orifice (see

Care and Maintenance,

page 24) or replace burner orice.

2. Replace burner.

3. Replace gas regulator.

1. Check burner for dirt and debris. If found, clean burner (see Care and Maintenance, page 24).

2. Replace gas regulator.

3. Contact local gas supplier.

1. Contact a qualied service technician to remove foreign matter.

2. Locate and correct all leaks (see Checking Gas Connec- tions, page 17).

200371-01B

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TROUBLESHOOTING

Problem Possible Cause Corrective Action

Slight smoke or odor during initial operation.

Heater produces a whistling noise when burner is lit.

Heater produces a clicking/ticking noise just after burner is lit or shut off.

White powder residue forming within burner box or on adjacent walls or furniture.

Heater produces unwanted odors.

Heater shuts off in use (ODS operates).

Gas odor exists even when control knob is in OFF position.

Moisture/condensation noticed on windows.

1. Residues from manufacturing process.

1. Turning control knob to high position when burner is cold.

2. Air in gas line.

3. Air passageways on heater are blocked.

4. Dirty or partially clogged burner orice.

1. Metal is expanding while heating or contracting while cooling.

1. When heated, the vapors from furniture polish, wax, carpet cleaners, etc., turn into white powder residue.

1. Heater is burning vapors from paint, hair spray, glues, etc. See IMPORTANT statement, page 25.

2. Gas leak. See Warning State- ment at the top of page 25.

3 Low fuel supply.

1. Not enough fresh air is available.

2. Low line pressure.

3. ODS/pilot is partially clogged.

1. Gas leak. See Warning Statement at top of page 25.

2. Control valve is defective.

1. Not enough combustion/ ventilation air.

1. Problem will stop after a few hours of operation.

1. Turn control knob to low position and let warm up for a minute.

2. Operate burner until air is removed from line. Have gas line checked by local gas supplier.

3 Observe minimum installa-

tion clearances (Figure 4, page 10).

4 Clean burner (see Care and

Maintenance, page 24) or replace burner orice.

1. This is common with most heaters. If noise is excessive, contact qualied service technician.

1. Turn heater off when using furniture polish, wax, carpet cleaner or similar products.

1. Open a window to ventilate room. Stop using odor causing products while heater is running.

2. Locate and correct all leaks (see Checking Gas Connec- tions, page 17).

3. Rell supply tank (Propane/ LP models).

1. Open window and/or door for ventilation.

2. Contact local gas supplier.

3. Clean ODS/pilot (see Care and Maintenance, page 24).

1. Locate and correct all leaks (see Checking Gas Connec- tions, page 17).

2. Contact customer service.

1. Refer to Air for Combus- tion and Ventilation requirements, page 7.

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200371-01B

REPLACEMENT PARTS

Flare & Pipe

Note: Use only original replacement parts. This will protect your warranty coverage for parts replaced under warranty.

PARTS UNDER WARRANTY

Contact authorized dealers of this product. If they can’t supply original replacement parts, call Customer Service toll free at 1-866-573-0674 for referral information.

When calling Customer Service or your dealer, have ready:

• Your name

• Your address

• Model and serial number of your heater

• How heater was malfunctioning

• Type of gas used (Propane/LP or Natural gas/NG)

• Purchase date

• Usually, we will ask you to return the defective part to the factory

PARTS NOT UNDER WARRANTY

Contact authorized dealers of this product. If they can’t supply original replacement part(s) call Customer Service toll free at 1-866-573-0674 for referral information.

When calling Customer Service have ready:

• Model number of your heater

• The replacement part number

ACCESSORIES

Purchase these heater accessories from your local dealer. If they can not supply these accessories, contact ProCom Heating, Inc. at 1-866-573-0674 for information.

EQUIPMENT SHUTOFF VALVE

For all models. Visit us online at www.factorybuysdirect.com for a complete selection of gas connection ttings.

INSTALLATION KIT

Existing Gas Line

Flexible

Connector

Shutoff Valve

SERVICE HINTS

• pilot will not stay lit

• burners will have delayed ignition

• replace will not produce specied heat

• propane/LP gas supply might be low (propane/LP units only) You may feel your gas pressure is too low. If so, contact your local gas supplier.

When Gas Pressure Is Too Low

TECHNICAL SERVICE

You may have further questions about installation, operation, or troubleshooting. If so, contact ProCom Heating, Inc. at 1-866-573-0674.

When calling, please have your model and serial numbers of your heater ready.

200371-01B

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PARTS

MODELS PCILVFD18RT AND PCILVFD24RT

TEMP

LEARN

REMOTE

OFF

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200371-01B

PARTS

MODELS PCILVFD18RT AND PCILVFD24RT

This list contains replaceable parts for your heater. When ordering replacement parts, follow the instructions listed under Replacement Parts on page 29 of this manual.

ITEM PCILVFD18RT PCILVFD24RT DESCRIPTION QTY

161871-01** 161872-01** Chassis Assembly 1

1 ** ** Grate Assembly 1

2 ** ** Burner Assembly 1

3 161338-01 161338-01 Ignitor 1

4 18UDC1005-01 24UDC1005-01 Middle Log Bracket 1

5 ** ** "Y" Joint 1

6 ** ** Orice Retainer 1

7 ** ** NG Orice 1

8 ** ** LP Orice 1

9 ** ** Chassis Base 1

10 161311-01 161311-01 Thermostat Control Valve 1

11 ** ** Thermostat Bracket 1

12 ** ** Regulator 1

13 ND0310A-400-PU2 ND0310A-400-PU2 ODS Pilot 1

14 161334-01 161334-01 Remote Control 1

15 161312-01 161312-01 Remote Receiver 1

PARTS AVAILABLE - NOT SHOWN

18UDC1013B-01 18UDC1013B-01 Hardware Packet 1

** Not a eld replaceable part.

200371-01B

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WARRANTY

KEEP THIS WARRANTY

Model _______________________________

Serial No. ____________________________

Date Purchased _______________________

Keep receipt for warranty verication.

IMPORTANT: We urge you to register your product within 10 days of date of installation, complete with entire serial number which can be found on the rating plate. Please ll out the warranty information above for your personal records. Retain this manual for future reference.

Always specify model and serial numbers when communicating with customer service.

We reserve the right to amend these specications at any time without notice. The only warranty applicable is our standard written warranty. We make no other warranty, expressed or implied.

LIMITED WARRANTY

ProCom Heating, Inc. warrants this product to be free from defects in materials and components for ONE (1) year from the date of rst purchase, provided that the product has been properly installed by a qualied installer in accordance with all local codes and instructions furnished with the unit, operated and maintained in accordance with all applicable instructions. To make a claim under this warranty, the Bill of Sale or canceled check must be presented.

RESPONSIBILITY OF OWNER

This warranty is extended only to the original retail purchaser. This warranty covers the cost of part(s) required to restore this heater to proper operating condition. Warranty part(s) MUST be obtained through ProCom Heating, Inc. who will provide original factory replacement parts. Failure to use original factory replacement parts voids this warranty.

IMPORTANT: The heater MUST be installed by a qualied installer in accordance with all local codes and instructions furnished with the unit or the warranty is voided.

WHAT IS NOT COVERED

This warranty does not apply to parts that are not in original condition because of normal wear and tear or parts that fail or become damaged as a result of misuse, accidents, lack of proper maintenance or defects caused by improper installation. Travel, diagnostic cost, labor, transportation and any and all such other costs related to repairing a defective heater will be the responsibility of the owner.

TO THE FULL EXTENT ALLOWED BY THE LAW OF THE JURISDICTION THAT GOVERNS THE SALE OF THE PRODUCT, THIS EXPRESS WARRANTY EXCLUDES ANY AND ALL OTHER EXPRESSED WARRANTIES AND LIMITS THE DURATION OF ANY AND ALL IMPLIED WARRANTIES. INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE TO ONE (1) YEAR ON ALL COMPONENTS FROM THE DATE OF FIRST PURCHASE. PROCOM HEATING, INC.'S LIABILITY IS HEREBY LIMITED TO THE PURCHASE PRICE OF THE PRODUCT AND PROCOM HEATING, INC. SHALL NOT BE LIABLE FOR ANY OTHER DAMAGES WHATSOEVER INCLUDING INDIRECT. INCIDENTAL OR CONSEQUENTIAL DAMAGES.

Some states do not allow a limitation on how long an implied warranty lasts or an exclusion or limitation of accidental or consequential damages, the above limitation on implied warranties, or exclusion or limitation on damages may not apply to you.

This warranty gives you specic legal right, and you may also have other rights that vary from state to state.

ProCom Heating, Inc. Bowling Green, KY 42101 www.usaprocom.com 1-866-573-0674

200371-01 Rev. B 09/16

ProCom OCOM1183 Specifications

Specifications and Main Features

Frequently Asked Questions

User Manual

SAFETY

QUALIFIED INSTALLING AGENCY

SPECIFICATIONS

PRODUCT FEATURES

PRODUCT IDENTIFICATION

LOCAL CODES

UNPACKING

AIR FOR COMBUSTION AND VENTILATION

INSTALLATION

OPERATION

INSPECTING BURNERS

CARE AND MAINTENANCE

TROUBLESHOOTING

REPLACEMENT PARTS

ACCESSORIES

SERVICE HINTS

TECHNICAL SERVICE

PARTS

WARRANTY