ProCom OCOM1118 Owner Manual

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Page 1

VENT-FREE GAS STOVE

OWNER’S OPERATION

AND INSTALLATION

MANUAL

MODEL QNSD250RT

WARNING: If the information in this manual is not

followed exactly, a re or explosion may result causing

property damage, personal injury or loss of life. — Do not store or use gasoline or other ammable va-

pors and liquids in the vicinity of this or any other appliance.

— WHAT TO DO IF YOU SMELL GAS

• Do not try to light any appliance.

• Do not touch any electrical switch; do not use any

phone in your building.

•

Immediately call your gas supplier from a neighbor’s phone. Follow the gas supplier’s instructions.

• If you cannot reach your gas supplier, call the re

department.

—

Installation and service must be performed by a qualied installer, service agency or the gas supplier.

WARNING: This appliance is equipped for Natural and

Propane gas. Field conversion is not permitted other than

between natural or propane gases.

Questions, problems, missing parts? Before returning to your retailer, call

our customer service department at 1-866-573-0674, 7:30 am - 4:15 pm CST,

Monday through Friday or email customerservice@usaprocom.com

Page 2

TABLE OF CONTENTS

Safety ........................................................ 3

Specications ............................................ 4

Qualied Installing Agency ........................ 5

Product Features ....................................... 5

Local Codes............................................... 5

Product Identication ................................. 6

Unpacking.................................................. 6

Water Vapor: A By-Product Of

Unvented Room Heaters ........................... 6

Air For Combustion and Ventilation ........... 7

Installation ................................................. 8

Operation ................................................. 17

Inspecting Burners................................... 21

Care And Maintenance ............................ 22

Troubleshooting ....................................... 24

Parts ........................................................ 28

Replacement Parts .................................. 30

Accessories ............................................. 30

Service Hints ........................................... 31

Technical Service..................................... 31

Warranty .................................................. 32

SAVE THIS BOOK

INSTALLER: Leave this manual with the appliance.

CONSUMER: Retain this manual for future reference.

This is an unvented gas-red heater. It uses air (oxygen)

from the room in which it is installed. Provisions for ad-

equate combustion and ventilation air must be provided.

Refer to Air For Combustion and Ventilation section on page 7 of this manual.

WARNING: Improper installation, adjustment, al-

teration, service or maintenance can cause injury or property damage. Refer to this manual for correct installation and operational procedures. For assistance

or additional information consult a qualied installer,

service agency or the gas supplier.

This appliance may be installed in an aftermarket,* permanently located, manufactured (mobile) home, where not prohibited by local codes.

This appliance is only for use with propane or natural

gas. Field conversion by any other means including the use of a kit is not permitted.

* Aftermarket: Completion of sale, not for purpose of resale, from the manufacturer.

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SAFETY

IMPORTANT: Read this owner’s manual carefully and completely before trying to assemble, operate, or service this heater. Improper use of this heater can cause serious injury or death

from burns, fire, explosion, electrical shock and carbon

monoxide poisoning. Failure to follow these instructions will void the warranty.

Only a qualied installer, service

agent, or local gas supplier may install and service this product.

WARNING: Keep the appli-

ance area clear and free from

combustible materials, gasoline, and other ammable vapors and

liquids.

WARNING: This appliance

can be used with propane or

natural gas. It is shipped from the factory adjusted for use with propane.

DANGER: Carbon monoxide

poisoning may lead to death!

CARBON MONOXIDE POISONING: Early

signs of carbon monoxide poisoning resemble the u, with headaches, dizziness or nausea. If you have these signs, the heater may not be working properly. Get fresh air at once! Have heater serviced. Some people are more affected by carbon monoxide than others. These include pregnant women, people with heart or lung disease or anemia, those under the inuence of alcohol and those at high altitudes.

NATURAL AND PROPANE/LP GAS: Natural

and Propane/LP gas are odorless. An odormaking agent is added to the gas. The odor helps you detect a gas leak. However, the odor added to the gas can fade. Gas may be present even though no odor exists.

WARNING: Any change to

this heater or its controls can

be dangerous.

WARNING: Do not allow fans

to blow directly into replace. Avoid any drafts that alter burner ame patterns.

WARNING: Do not use a

blower insert, heat exchange

insert or other accessory not approved for use with this heater.

WARNING: Due to high tem-

peratures, the appliance should

be located out of trafc and away

from furniture and draperies.

WARNING: Do not place

clothing or other flammable

material on or near the appli-

ance. Never place any objects

in the heater.

WARNING: The heater becomes very hot when running. Keep children and adults away

from hot surfaces to avoid burns

or clothing ignition. Heater will remain hot for a time after shutdown. Allow surfaces to cool

before touching.

WARNING: Carefully supervise young children when they are in the room with the heater.

WARNING: You must operate this heater with screen in place.

1. Do not place Propane/LP supply tank(s) inside any structure. Propane/LP supply tank(s) must be placed outdoors.

2. This heater shall not be installed in a bedroom or bathroom.

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SAFETY

3. This heater needs fresh air ventilation to run properly. This heater has an Oxygen Depletion Sensing (ODS) safety shutoff system. The ODS shuts down the heater if not enough fresh air is available. See Air for Combustion and Ventilation, pages 7. If heater keeps shutting off, see Trouble- shooting, page 24.

4. Keep all air openings in front and bottom of heater clear and free of debris. This will ensure enough air for proper combustion.

5. If heater shuts off, do not relight until you have provided fresh, outside air. If heater keeps shutting off, have it serviced.

6. Do not run heater:

• Where ammable liquids or vapors are

used or stored.

• Under dusty conditions.

7. Before using furniture polish, wax, carpet cleaner, or similar products, turn heater off. If heated, the vapors from these products may create a white powder residue within burner box or on adjacent walls or furniture.

8. Do not use heater if any part has been under water. Immediately call a qualied service technician to inspect the room heater and to replace any part of the control system and any gas control which has been under water.

9. Turn off and unplug heater and let cool before servicing. Only a qualied service person should service and repair heater.

10. Operating heater above elevations of 4,500 feet could cause pilot outage.

11. To prevent performance problems, do not use propane/LP fuel tank of less than 100 lbs. capacity.

12. Do not use this heater as a wood-burning heater. Use only the logs provided with the heater.

13. Solid fuels should not be burned in a heater in which a vent-free log set is installed. Do not use this heater to cook food or burn paper or other objects.

14. To prevent sooting, follow the instructions in Care and Maintenance (see page 22).

15. Do not add extra logs or ornaments such as pine cones, vermiculite, or rock wool. Using these added items can cause sooting. Do not add lava rock around base. Rock and debris could fall into the control area of heater. After servicing, always replace screen before operating heater.

16. This heater is designed to be smokeless. If logs ever appear to smoke, turn off heater and call a qualied service person.

Note: During initial operation, slight smok-

ing could occur due to log curing and the heater burning manufacturing residues.

17. Do not use this heater if any log is broken. Do not operate heater if a log is chipped (dime-size or larger).

SPECIFICATIONS

Model QNSD250RT

Gas Type Natural Gas Propane Gas

Input Rating 25,000 Btu/Hr 25,000 Btu/Hr

Ignition Electronic Piezo Electronic Piezo

Regulator Pressure Setting 4" W.C. 9" W.C.

Inlet Gas Pressure* (inches of water)

(*for purposes of input adjustment)

Heater Dimensions (HxWxD) •

Carton Dimensions (HxWxD) •

Stove Weight • 51.4 lbs

Shipping Weight • 62.4 lbs

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Maximum 9.5" Maximum 14"

Minimum 5" Minimum 11"

25" × 33.5" × 13"

24.8" × 34.25" × 13"

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Page 5

QUALIFIED INSTALLING AGENCY

Only a qualied agency should install and replace gas piping, gas utilization equipment or accessories, and repair and equipment servicing. The term “qualied agency” means any individual, rm, corporation, or company that either in person or through a representative is engaged in and is responsible for:

PRODUCT FEATURES

SAFETY PILOT

This heater has a pilot with an Oxygen Depletion Sensing (ODS) safety shutoff system. The ODS/pilot shuts off the heater if there is not enough fresh air.

PIEZO IGNITION SYSTEM

This heater is equipped with an electronic piezo control system. This system requires one AAA battery (provided).

LOCAL CODES

Install and use heater with care. Follow all local codes. In the absence of local codes, use the latest edition of The National Fuel Gas Code, ANSI Z223.1/NFPA 54*.

*Available from:

American National Standards Institute, Inc.

25 West 43rd Street

New York, NY 10036

National Fire Protection Association, Inc.

1 Batterymarch Park

Quincy, MA 02269-9101

This heater is designed for vent-free operation. State and local codes in some areas prohibit the use of vent-free heaters.

a) Installing, testing, or replacing gas piping

b) Connecting, installing, testing, repairing,

or servicing equipment; that is experienced in such work; that is familiar with all precautions required; and that has complied with all the requirement of the authority having jurisdiction.

THERMOSTATIC CONTROL

The control automatically cycles the burner on and off to maintain a desired room tem-

perature.

2 GAS OPTIONS AVAILABLE

Your heater is equipped to operate on either Propane/LP or Natural gas. The heater is shipped from the factory ready for connecting to Propane/LP. The heater can easily be changed to Natural gas by having your qualied installer follow the instructions on page 10 and the markings on the heater.

State of Massachusetts: The installation must be made by a licensed plumber or gas tter in the Commonwealth of Massachusetts.

Sellers of unvented propane or natural gas-red supplemental room heaters shall provide to each purchaser a copy of 527 CMR 30 upon sale of the unit.

In the State of Massachusetts the gas cock must be a T-handle type. The State of Massachusetts requires that a exible appliance connector cannot exceed three feet in length.

PROCOM HEATING, INC. PATENT INFORMATION

This product may be covered by one or more of the following United States patents:

8,915,239 8,851,065 8,764,436 8,757,202 8,757,139 8,752,541 8,568,136 8,545,216 8,517,718 8,516,878 8,506,290 8,465,277 8,317,511 8,297,968 8,281,781 8,241,034 8,235,708 8,152,515 8,011,920 7,967,006 7,967,007

7,654,820 7,730,765 7,677,236 7,607,426 7,434,447

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PRODUCT IDENTIFICATION

Screen

Logs

Heater Controls (Inside Panel)

Figure 1 - Vent-Free Stove

UNPACKING

1. Remove top inner pack.

2. Tilt carton so that heater is upright.

3. Remove protective side packaging.

4. Slide heater out of carton.

5. Remove protective plastic wrap.

6. Hold the screen, lift, and pull forward.

7. Remove log set by cutting plastic ties.

8. Carefully unwrap logs.

9. Check for any shipping damage. If heater or log is damaged, promptly inform your dealer where you bought the heater.

Leg Installation

1. Remove two screws in the upper corners of the screen (one on each side, see Figure 2). Lift and pull forward to remove.

2. Carefully lay heater on its back. Attach legs with hardware provided (see Figure 3).

WATER VAPOR: A BY-PRODUCT OF

UNVENTED ROOM HEATERS

Water vapor is a by-product of gas combustion. An unvented room heater produces approximately one (1) ounce (30 mL) of water for every 1,000 BTUs (0.3 KWs) of gas input per hour. Unvented room heaters are recommended as supplemental heat (a room) rather than a primary heat source (an entire house). In most supplemental heat applications, the water vapor does not create a problem. In most applications, the water vapor enhances the low humidity atmosphere experienced during cold weather.

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Screws

Figure 2 - Removing Screen

3 Screws

Figure 3 - Installing Legs

The following steps will help ensure that water vapor does not become a problem.

1. Be sure the heater is sized properly for the application, including ample combustion air and circulation air.

2. If high humidity is experienced, a dehumidier may be used to help lower the water vapor content of the air.

3. Do not use an unvented room heater as the primary heat source.

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AIR FOR COMBUSTION AND VENTILATION

Ventilation

WARNING: This heater shall

not be installed in a conned

space or unusually tight construction unless provisions are provided for adequate combustion and ventilation air. Read the following instructions to insure proper fresh air for this and other

fuel-burning appliances in your

home.

Today’s homes are built more energy efcient than ever. New materials, increased insulation and new construction methods help reduce heat loss in homes. Home owners weather strip and caulk around windows and doors to keep the cold air out and the warm air in. During heating months, home owners want their homes as airtight as possible. While it is good to make your home energy efcient, your home needs to breathe. Fresh air must enter your home. All fuel-burning appliances need fresh air for proper combustion and ventilation. Exhaust fans, replaces, clothes dryers and fuel burning appliances draw air from the house to operate. You must provide adequate fresh air for these appliances. This will insure proper venting of vented fuel-burning appliances.

WARNING: This heater shall

not be installed in a room or

space unless the required vol-

ume of indoor combustion air is provided by the method described in the National Fuel Gas

Code, ANSI Z223.1/NFPA 54, the International Fuel Gas Code, or

applicable local codes.

WARNING: If the area in which

the heater may be operated does

not meet the required volume for

indoor combustion air, combustion and ventilation air shall be provided by one of the methods described in the National Fuel

Gas Code, ANSI Z223.1/NFPA 54, the International Fuel Gas Code,

or applicable local codes.

VENTILATION AIR

Ventilation Air From Inside Building

This fresh air would come from an adjoining unconned space. When ventilating to an adjoining unconned space, you must provide two permanent openings: one within 12" of the ceiling and one within 12" of the oor on the wall connecting the two spaces (see options 1 and 2, Figure 2). You can also remove door into adjoining room (see option 3, Figure 4). Follow the National Fuel Gas Code, ANSI

Z223.1/NFPA 54, Air for Combustion and Ventilation for required size of ventilation

grills or ducts.

12"

Grills Into Adjoining

Room,

Option 1

Remove Door into Adjoining

Room, Option

Figure 4 - Ventilation Air from Inside

Into Adjoining Room,

12"

Building

Ventilation Grills

Option 2

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7200204-01B

Page 8

AIR FOR COMBUSTION AND VENTILATION

Ventilation Air From Outdoors

Provide extra fresh air by using ventilation grills or ducts. You must provide two permanent openings: one within 12" of the ceiling and one within 12" of the oor. Connect these items directly to the outdoors or spaces open to the outdoors. These spaces include attics and crawl spaces. Follow the National Fuel

Gas Code, ANSI Z223.1/NFPA 54, Air for Combustion and Ventilation for required size

of ventilation grills or ducts. IMPORTANT: Do not provide openings

for inlet or outlet air into attic if attic has a thermostat-controlled power vent. Heated air entering the attic will activate the power vent. Rework worksheet, adding the space of the adjoining unconned space. The combined spaces must have enough fresh air to supply all appliances in both spaces.

INSTALLATION

Outlet Air

Inlet Air

Figure 5 - Ventilation Air from Outdoors

Inlet Air

Ventilated Attic

Crawl Space

Ventilated

To Attic

Crawl

Space

NOTICE: This heater is intended for use as supplemental heat. Use this heater along with your primary heating system. Do not install this heater as your primary heat source. If you have a central heating system, you may

run system’s circulating blower

while using heater. This will help circulate the heat throughout the house. In the event of a power outage, you can use this heater as your primary heat source.

WARNING: A qualied service person must install heater. Follow all local codes.

WARNING: Never install the

heater

• in a bedroom or bathroom

• in a recreational vehicle

• where curtains, furniture, cloth-

ing, or other ammable objects

are less than 48" from the front, top, or sides of the heater.

• in high trafc areas

• in windy or drafty areas

CAUTION: This heater creates warm air currents. These currents move heat to wall surfaces next to heater. Installing heater next to vinyl or cloth wall coverings or operating heater

where impurities (such as tobacco smoke, aromatic candles, cleaning uids, oil or kerosene lamps, etc.) in the air exist, may

cause walls to discolor.

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Page 9

INSTALLATION

IMPORTANT: Vent-free heaters add moisture to the air. Although this is benecial, installing heater in rooms without enough ventilation air may cause mildew to form too much moisture. See Air for Combustion and Ventilation, pages 7 and 8.

CHECK GAS TYPE

Be sure your gas supply is right for your heater. Otherwise, call dealer where you bought the heater for proper type heater.

CLEARANCES TO

COMBUSTIBLES

WARNING: You must maintain the minimum clearances. If you can, provide greater clear-

ances from oor, ceiling, and

adjoining wall. Measure from outermost point of heater.

This heater is designed to sit directly on the oor or on a mantel base.

IMPORTANT: You must maintain minimum wall and ceiling clearances during installation. The minimum clearances are shown in Figure

6. Measure from outermost point of heater. If installed on carpeting or other combustible

material (other than wood) a oor protector made of metal or wood shall extend the full width and depth of the appliance.

Minimum Wall and Ceiling

A. Clearances from outermost point of heater

to any combustible side wall should not be less than 12".

B. Clearances from the heater to the ceiling

should not be less than 48".

C. Clearance from heater to back wall should

not be less than 6".

Side Wall

Figure 6 - Minimum Clearance to Wall

12"

Min.

Clearances

Ceiling

48"

Min.

12"

Min.

Side Wall

Floor

and Ceiling

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9200204-01B

Page 10

INSTALLATION

GAS SELECTION

This appliance is factory preset for propane/LP gas. No changes are required for connecting to propane/LP.

Only a qualied installer or service

technician can perform gas selection and connecting to gas supply.

CAUTION: Two gas line installations at the same time are

prohibited.

CAUTION: To avoid gas leakage for the gas not being used at the inlet of regulator, a qualied

installer or service technician must use supplied cap.

You will notice a color coded plunger on the inside of the regulator. This is normal. When the in-

let connection tting is inserted

and tightened, this plunger will

be pushed back by the tting making all of the adjustments for the gas being supplied. DO

NOT REMOVE THE PLUNGER.

The regulator will not work.

The inlet regulator is color coded

for identication of the correct gas type. Blue is for propane (LP gas) and yellow is for natural gas.

Natural Gas Shown

3-3.5" WC

8-11" WC

WARNING: Make sure Regulator Cap is in the appropriate position

as shown in diagrams. Installation and service should be done by qualified service technician only.

Natural Gas

When using natural gas: Make sure the cap is installed in the propane/LP inlet of regulator. Use thread sealant to assure there are no leaks.

Propane/LP Gas

When using propane/LP gas: Make sure the cap is installed in the natural gas (NG) inlet of regulator. Use thread sealant to assure there are no leaks.

WARNING: Make sure the supplied cap is installed in unused regulator fitting before connecting the correct gas supply line. WARNING: Do not use natural gas and propane gas together. CAUTION: Two gas line installations at the same time are prohibited. ADVERTENCIA: Asegúrese de que la línea no utilizado se conecta por primera vez antes de conectar la línea de suministro de gas correcta. ADVERTENCIA: No utilice el gas natural y el gas propano juntos. PRECAUCIÓN: Dos instalaciones de líneas de gas al mismo tiempo están prohibidos.

ADVERTENCIA: Asegúrese la tapa del regulador esté en la posición adecuada,

como se muestra en los diagramas. La instalación y reparaciones deben ser realizadas por un técnico de servicio calificado solamente.

Gas Natural

Cuando se utiliza gas natural: Asegúrese de que la tapa está instalado en el propano/LP entrada del regulador.

Utilice sellador de roscas para asegurar que no haya fugas.

Propano/LP Gas

Cuando se utiliza el gas propano / LP:

Asegúrese de que la tapa está instalado en la entrada de gas natural (GN) del regulador.

Utilice sellador de roscas para asegurar que no haya fugas.

FOR PROPANE GAS SUPPLY

PARA LA FUENTE DE GAS DEL PROPANE

CAUTION: The heater requires an external regulator to reduce the LP tank pressure to a maximum of 14" W.C. Never connect this product directly to the supply tank. PRECAUCIÓN: El calentador requieres una externa regulador para reducir la presión del tanque de gas a un máximo de 14" W.C. Nunca conecte este producto directamente al tanque de suministro.

FOR NATURAL GAS SUPPLY

PARA LA FUENTE DE GAS DEL NATURAL

NOTICE: An additional gas regulator will be necessary if the local natural gas pressure exceeds the heater's rated maximum inlet pressure. If in doubt, contact the local gas utility. If natural gas inlet pressure exceeds 10" W.C., the safety pressure switch will activate. See owners manual for proper procedure to bypass the pressure switch.

AVISO: Un regulador de gas adicional será necesario si la presión del gas natural local excede de entrada nominal máxima del calentador presión. En caso de duda, póngase en contacto con la compañía de gas local. Si la presión de entrada de gas natural supera los 10" WC, el interruptor de presión de

200110-01B

seguridad se activará. Consulte el manual del propietario para el

03/15

procedimiento adecuado de derivación el interruptor de presión.

This appliance may be installed in an aftermarket,* permanently located, manufactured (mobile) home, where not prohibited by local codes. This appliance is only for use with propane or natural gas. Field conversion by any other means including the use of a kit is not permitted.

Procom Heating, Inc. U.S. Patent Information

This product may be covered by one or more of the following

United States patents: 8,915,239 8,851,065 8,764,436 8,757,202 8,757,139 8,752,541 8,568,136 8,545,216 8,517,718 8,516,878 8,506,290 8,465,277 8,317,511 8,297,968 8,281,781 8,241,034 8,235,708 8,152,515 8,011,920 7,967,006 7,967,007 7,654,820 7,730,765 7,677,236

7,607,426 7,434,447

Other patents pending.

TOLL-FREE Customer Care Number: 1-866-573-0674 Numero de Atención al Cliente GRATUITO: 1-866-573-0674 Visit our website for more information www.usaprocom.com

Visite nuestra página web para más informacion www.usaprocom.com

Correct Pilot Flame Pattern

Natural Gas Shown

NG 3-3.5" WC

Incorrect Pilot Flame Pattern

Correct Burner Flame Pattern

Incorrect Burner Flame Pattern

Blue Plunger

INSTALL SUPPLIED CAP IN FITTING

NOT BEING USED.

INSTALAR TAPA SUMINISTRADA MONTAJE NO SE UTILIZA.

Gas Inlet / Gas esté

INLET GAS PRESSURE MAX 1/2 PSIG (3.5 KPa)

LP 8-11" WC

1/2 Glas Height

Yellow Tipping

1/2 Glas Height

Yellow Plunger

Gas Connection

Figure 7 - Back of Stove

Yellow Natural Gas Plunger Underneath Metal Cap

Insert Gas Fitting for Natural Gas

Blue Propane/LP Gas Plunger Underneath Dust Cover

Insert Gas Fitting for Propane/LP Gas

Figure 8 - Gas Regulator

FOR PROPANE/LP GAS

INSTALLATION: BLUE

1. Remove blue dust cover.

Blue Dust Cover

DO NOT REMOVE

Blue Propane/LP

Plunger

Install Gas Fitting Here

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200204-01B10

Page 11

2. Apply thread sealant to the threads on a 3/8" NPT brass connection tting. While pushing in, rotate the tting clockwise until the threads engage the regulator. After the tting has been hand tightened into the regulator use a wrench to complete tightening of the tting. Install additional tting to connect to the house supply.

Fitting

supplied

by installer,

may vary.

FOR NATURAL GAS (NG) INSTALLATION: YELLOW

1. Remove the blue dust cover from the regulator.

Use only the cap supplied on the regulator. Do not use an off the shelf pipe plug. This can damage the plunger. The supplied regulator cap is designed so it will not engage the unused gas type.

4. Apply thread sealant to the threads on the connection tting. While pushing in, rotate the tting clockwise until the threads engage the regulator. After the tting has been hand tightened into the regulator use a wrench to complete tightening of the tting. Install additional tting to connect to the house supply.

Blue Dust Cover

2. Remove the metal cap installed over the NG regulator inlet.

Metal Cap

3. Install metal cap over LP/Propane regulator inlet. This will keep debris out of regulator.

DO NOT REMOVE

Yellow Natural Gas Plunger

Install Gas Fitting Here

Metal Cap

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DO NOT use an off the shelf 3/8" NPT pipe cap. This will damage the plungers located inside the regulator.

DO NOT try to remove the plungers from inside the regulator. The

plunger will be pushed back as the tting is installed.

Make sure the type of gas being used is correct. Check to make sure the connection tting is in

the correct inlet on the regulator. Refer to Connecting to Gas Supply, page 12.

If you are using natural gas and the pilot will not light, see Troubleshooting, page 24.

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Page 12

INSTALLATION

CONNECTING TO GAS SUPPLY

WARNING: A qualied service technician must connect heater to gas supply. Follow all local codes.

WARNING: This appliance

requires a 3/8" NPT (National Pipe Thread) inlet connection to

the pressure regulator.

WARNING: For natural gas, Never connect heater to private

(non-utility) gas wells. This gas is commonly known as wellhead

gas.

CAUTION: For propane/LP gas, never connect heater directly to the gas supply. This heater requires an external regulator

(not supplied). Install the external regulator between the heater and

propane/LP gas supply. Gas supplier provides external regulator for natural gas. The installer provides the external regulator for propane/LP gas.

WARNING: Do not overtighten gas connections.

CAUTION: Use only new,

black iron or steel pipe. Internally tinned copper tubing may be used in certain areas. Check

your local codes. Use pipe of 1/2" diameter or greater to allow proper gas volume to heater. If pipe is too small, undue loss of pressure will occur.

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CAUTION: For natural gas,

check your gas line pressure before connecting heater to gas line. Gas line pressure must be

no greater than 9.5" of w.c. If gas line pressure is higher, heater regulator damage could occur.

CAUTION: Avoid damage to regulator. Hold gas regulator with wrench when connecting

into gas piping and/or ttings.

CAUTION: Use pipe joint sealant that is resistant to gas

(Propane/LP or Natural Gas).

Before installing heater, make sure you have the items listed below:

• external regulator for propane/LP unit only (supplied by installer)

• piping (check local codes)

• sealant (resistant to natural gas and propane/LP gas)

• equipment shutoff valve*

• test gauge connection*

• sediment trap

• tee joint

• pipe wrench

• 3/8" NPT brass tting

• exible gas hose (check local codes)

* A CSA design-certied equipment shutoff valve with 1/8" NPT tap is an acceptable alternative to test gauge connection. Purchase the optional CSA design certied equipment shutoff valve from your dealer.

Typical Inlet Pipe Diameters

Use 1/2" black iron pipe or greater. Installation must include an equipment shutoff valve, union, and plugged 1/8" NPT tap. Locate NPT tap within reach for test gauge hook up. NPT tap must be upstream from heater (see Figure 10, page 13).

IMPORTANT: Install an equipment shutoff valve in an accessible location. The equipment shutoff valve is for turning on or shutting off the gas to the appliance.

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Page 13

INSTALLATION

Apply pipe joint sealant lightly to male threads. This will prevent excess sealant from going into pipe. Excess sealant in pipe could result in clogged heater valves.

For propane/LP installations, the installer must supply an external regulator. The external regulator will reduce incoming gas pressure. You must reduce incoming gas pressure to between 11" and 14" of w.c. If you do not reduce incoming gas pressure, heater regulator damage could occur. Install external regulator with the vent pointing down as shown in Figure

11. Pointing the vent down protects it from freezing rain or sleet.

For both gas types, install sediment trap in supply line as shown in Figure 10. Place sediment trap where it is within reach for cleaning. Place sediment trap where trapped matter is not likely to freeze. A sediment trap traps moisture and contaminants. This keeps them from going into heater controls. If sediment trap is not installed or is installed wrong, heater may not run properly.

Ground Joint Union

Tee Joint

Reducer

Test Gauge Connection*

Sediment

Trap

Bushing to 1/8" NPT

1/8" NPT Plug Tap

Tee Joint

Pipe Nipple

Gap

3" Minimum

WARNING: Test all gas piping

and connections for leaks after

installing or servicing. Correct

all leaks at once (see page 14).

Gas Inlet Regulator Connection

Figure 9 - Gas Regulator Location and

Gas Line Access Into Stove Cabinet

3/8" NPT

Pipe Nipple

Equipment Shutoff Valve

Natural Gas

From Gas Meter (5" W.C.** to

9.5" W.C. Pressure)

Propane/LP

From External Regulator (11" W.C.** to 14" W.C. Pressure)

Propane/LP Supply Tank

External Regulator with Vent Pointing Down

* Purchase the optional CSA design-certied equipment

Figure 10 - Gas Connection

shutoff valve from your dealer.

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Figure 11 - External Regulator

with Vent Pointing Down

13200204-01B

Page 14

INSTALLATION

CHECKING GAS CONNECTIONS

WARNING: Test all gas piping

and connections for leaks after

installing or servicing. Correct

all leaks at once.

PRESSURE TESTING GAS SUPPLY PIPING SYSTEM

Test Pressures In Excess Of 1/2 PSIG (3.5 kPa)

1. Disconnect heater with its appliance main gas valve (control valve) and equipment shutoff valve from gas supply piping system. Pressures in excess of 1/2 PSIG will damage heater regulator.

2. Cap off open end of gas pipe where equipment shutoff valve was connected.

3. Pressurize supply piping system by either opening propane/LP supply tank valve for propane/LP gas or opening main gas

Test Pressures Equal To or Less Than 1/2 PSIG (3.5 kPa)

1. Close equipment shutoff valve (see Figure 12).

2. Pressurize supply piping system by either opening propane/LP supply tank valve for propane/LP gas or opening main gas valve located on or near gas meter for natural gas or using compressed air.

3. Check all joints from gas meter to equipment shutoff valve for natural gas or propane/LP supply to equipment shutoff valve for propane/LP (see Figure 13 or

14). Apply a noncorrosive leak detection uid to all joints. Bubbles forming show a leak.

4. Correct all leaks at once.

Equipment Shutoff Valve

Open

WARNING: Never use an open

ame to check for a leak. Apply a noncorrosive leak detection uid to all joints. If bubbles form, there is a leak. Correct all leaks

at once.

valve located on or near gas meter for natural gas or using compressed air.

4. Check all joints of gas supply piping system. Apply noncorrosive leak detection uid to all joints. If bubbles form, there may be a leak.

5. Correct all leaks at once.

6. Reconnect heater and equipment shutoff valve to gas supply. Check reconnected ttings for leaks.

Equipment

Propane/LP Supply Tank

External Regulator

Figure 13 - Checking Gas Joints for

External Regulator Supplied by Gas

Supplier

Shutoff Valve

Control Valve Location

Propane/LP Gas

Gas Meter

Closed

Figure 12 - Equipment Shutoff Valve

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Control Valve

Equipment Shutoff Valve

Figure 14 - Checking Gas Joints for

Natural Gas

Location

200204-01B14

Page 15

INSTALLATION

PRESSURE TESTING HEATER GAS CONNECTIONS

1. Open equipment shutoff valve (see Figure 12, page 14).

2. Open main gas valve located on or near gas meter for natural gas or open propane/LP supply tank valve.

3. Make sure control knob of heater is in the OFF position.

4. Check all joints from equipment shutoff valve to control valve (see Figure 13 or

INSTALLING BATTERIES

CAUTION: Do not mix old and

new batteries. Do not mix alkaline, standard (carbon - zinc), or rechargeable (nickel - cadmium) batteries. Do not dispose of batteries in re, batteries may explode or leak.

• Batteries are included.

• Remove batteries when depleted.

• Install/replace the batteries according to the

type and quantity stated in table below.

• Do not mix old and new batteries. New bat-

teries should be the same brand for best results.

• Be sure to observe proper polarity (+/-)

when installing or replacing the batteries. Damage due to improper battery installation may void the warranty on the product.

• For remote control systems, maximize bat-

tery life by turning off the receiver when it is not in use.

• For long periods of non-operation, remove

batteries from all components for safety.

Component Type of Battery Qty.

Ignitor AAA 1

Remote Control AAA 2 or 3*

Remote Receiver AA 4

*Note: Quantity depends on model of remote

control.

Ignitor

Unscrew ignitor cap and install a AAA battery with the + pointing out. Replace cap.

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14, page 14). Apply a noncorrosive leak detection uid to all joints. Bubbles forming show a leak.

5. Correct all leaks at once.

6. Light heater (see Lighting Instructions on page 17). Check all other internal joints for leaks.

7. Turn off heater (see To Turn Off Gas Ap- pliance, page 18).

AAA Battery Positive

Figure 15 - Installing Battery in Ignitor

Receiver and Remote Control

Batteries are required in both the Remote Control (Transmitter) (2 AAA size) and Receiver (4 AA size) (see Figure 16).

Note: Be sure batteries are placed correctly. Reversing the batteries can cause damage to the receiver and remote. Replace all batteries on a yearly basis or sooner.

Position the slide switch on the front of the receiver box in the ON position before installing batteries. Once the batteries are installed you will hear a single beep which indicates the batteries are charged. If you do not hear a beep, replace with new batteries.

LEARN

Receiver

OFF

REMOTE

AAA

Remote Control (Transmitter)

Figure 16 - Installing Batteries in Remote

Control and Receiver

15200204-01B

Page 16

INSTALLATION

INSTALLING LOGS

WARNING: Failure to position the parts in accordance with these diagrams or failure

to use only parts specically

approved with this heater may result in property damage or personal injury.

CAUTION: After installation, and periodically thereafter,

check to ensure that no ame

comes in contact with any log.

With the heater set to high, check to see if ames contact any log. If

so, reposition logs according to the log installation instructions in this manual. Flames contacting logs will create soot.

It is very important to install the logs exactly as instructed. Do not modify logs.

Use only logs supplied with heater. Each

log is marked with a number. This number

will help you to identify the logs when installing. Do not place any decorative

cinders on logs or burner.

1. Remove the packing material from the logs. The log number is marked on the back of each log.

Refer to Figure 17 for log placement.

2. Place pins on log #1 into two slots in the rear bracket.

3. Place pin on log #2 into slot on left side of the middle bracket.

4. Place pin on log #3 into slot on right side of the middle bracket.

5. Install hole in log #4 onto pin on the left side of log #1, with one end resting on log #2.

6. Install hole in log #5 onto pin on the right side of log #1, with one end resting on log #3.

IMPORTANT: Make sure logs do not cover any burner ports. It is very important to install the logs exactly as instructed. Do not modify logs. Use only logs supplied with heater.

Middle Bracket

Log #2

Rear Bracket

Log #3

Figure 17 - Log Installation

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Log #4

Log #1

Log #5

200204-01B16

Page 17

OPERATION

FOR YOUR SAFETY READ BEFORE LIGHTING

WARNING: If you do not follow these instructions exactly, a re or explosion may result causing property damage, personal injury or loss of life.

A. This appliance has a pilot which must

be lighted by hand. When lighting the

pilot, follow these instructions exactly.

B. BEFORE LIGHTING smell all around

the appliance area for gas. Be sure to

smell next to the oor because some

gas is heavier than air and will settle

on the oor.

WHAT TO DO IF YOU SMELL GAS

• Do not try to light any appliance.

• Do not touch any electric switch; do

LIGHTING INSTRUCTIONS

WARNING: You must operate this heater with the screen

in place. Make sure screen is installed before running heater.

NOTICE: During initial operation of

new heater, burning logs will give off a paper-burning smell. Orange ame will also be present. Open

damper or window to vent smell. This will only last a few hours.

1. STOP! Read the safety information above.

2. Make sure equipment shutoff valve is fully open.

3. Turn control knob clockwise to the OFF position.

4. Wait ve (5) minutes to clear out any gas. Then smell for gas around heater and near the oor. If you smell gas, STOP! Follow "B" in the safety information above. If you do not smell gas, go to the next step.

5. Turn control knob counterclockwise to the PILOT position. Press in control knob for ve (5) seconds.

Note: The rst time that the heater is oper-

ated after connecting the gas supply, the

not use any phone in your building.

• Immediately call your gas supplier

from a neighbor’s phone. Follow the gas supplier’s instructions.

• If you cannot reach your gas supplier,

call the re department.

C. Use only your hand to push in or turn

the gas control knob. Never use tools. If the knob will not push in or turn by hand, don’t try to repair it, call a qualied service technician. Force or attempted repair may result in a re or

explosion.

D. Do not use this appliance if any part

has been under water. Immediately call a qualied service technician to inspect

the appliance and to replace any part of the control system and any gas control

which has been under water.

control knob should be pressed for about thirty (30) seconds. This will allow air to bleed from the gas system. If pilot does not stay lit, refer to Troubleshooting, pages 24

though 27. Also contact a qualied service

technician or gas supplier for repairs. Until repairs are made, light pilot with match.

• If control knob does not pop up when released, contact a qualified service technician or gas supplier for repairs.

6. With control knob pressed in, push down and release ignitor button. This will light pilot. The pilot is attached to the rear of the burner. If needed, keep pressing ignitor button until pilot lights.

Ignitor Button

Figure 18 - Ignitor Button and Control

Control Knob

Knob Locations

Remote Receiver

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17200204-01B

Page 18

OPERATION

Note: If pilot does not stay lit, refer to Troubleshooting, page 24. Also contact a

qualied service technician or gas supplier

for repairs. Until repairs are made, light pilot with match. To light pilot with match, see Manual Lighting Procedure.

7. Keep control knob pressed in for 30 seconds after lighting pilot. After 30 seconds, release control knob.

Note: If pilot goes out, repeat steps 3

through 7. This heater has a safety interlock system. Wait one (1) minute before lighting pilot again.

8. Be sure the slide switch on the front of the receiver box is in the ON position.

9. Turn control knob counterclockwise

to the desired heating level. The main burner should light. Do not operate between heat settings.

Note: If burner does not light, push the

slide switch on the receiver box to the OFF position, then back to the ON position.

Note: Please wait one minute after shut-

ting off replace to allow the control valve

to reset before starting again.

10. If heater will not operate, follow the instructions To Turn Off Gas To Appliance, and call your service technical or gas supplier.

CAUTION: Do not try to ad-

just heating levels by using the

equipment shutoff valve.

WARNING: If input gas

type is NG, make sure NG pilot burner ignites. If input gas type is LP, make sure LP pilot burner

ignites.

Natural Gas Burner

Pilot Air Inlet Hole

Ignitor Electrode

Pilot Air Inlet Hole

Figure 19 - Pilot

Thermocouple

Propane/LP Gas Burner

THERMOSTAT CONTROL OPERATION

The thermostatic control used on this model differs from standard thermostats. You set standard thermostats to a specic temperature such as 72 degrees. The thermostat used on this heater senses the room temperature. At times the room may exceed the set temperature. If so, the burner will shut off. The burner will cycle back on when room temperature drops below the set temperature. The control knob can be set to any comfort level between Low (1) and HIGH (5).

TO TURN OFF GAS TO APPLIANCE

Shutting Off Heater

Turn control knob clockwise to the OFF position.

MANUAL LIGHTING PROCEDURE

1. Remove 2 screws securing screen to stove. Carefully lift and pull screen forward to remove.

2. Follow steps 1 through 5 under Lighting Instructions, page 17.

3. With control knob in PILOT position, strike match, and hold near pilot. Press in control knob; pilot should light.

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Shutting Off Burner Only

(pilot stays lit )

Turn control knob clockwise to the PILOT position.

4. Keep control knob pressed in for 30 seconds after lighting pilot. After 30 seconds, release control knob.

5. Make sure the heater screen is in place before operating heater.

200204-01B18

Page 19

OPERATION

REMOTE CONTROL SYSTEM

Programming the Remote and Receiver

The remote and receiver must be “learned” to one another.

To prepare the receiver box for learning, use a pen or small screwdriver to gently press and hold the learn button until you hear 3 series of beeps.

1. Place the slide switch on the receiver in the remote position (see Figure 21).

2. Turn control knob on the heater to the ON position.

3. Use a pen or small screwdriver to gently press and hold the recessed LEARN button on the face of the receiver for 2-3 seconds. You will hear a beep.

4. Press the ON button on the remote control to light the burner (see Figure 21). You will hear a series of beeps. This will also "learn", or program, the remote and the receiver.

Note: Remote must be at least 5 feet

away from the receiver during the learning process.

Note: If the remote control is lost or dam-

aged, the slide switch on the receiver can be used to operate the heater.

Note: When batteries are replaced the

learning process above must be repeated.

Learn Button

LEARN

REMOTE OFF

ON - Operates unit to on position, manually

Key Settings

operated solenoid ON. OFF - Operates unit to off position, manually

operated solenoid OFF. MODE - Changes unit from manual mode to

thermo mode. SET - Sets temperature in thermo mode.

TEMP

Figure 21 - Remote Control

LCD Liquid Crystal Display

1. DISPLAY Indicates CURRENT room

temperature.

2. °F or °C Indicates degrees Fahrenheit or

Celsius.

3. FLAME Indicates burner/valve in operation.

4. ROOM Indicates remote is in THERMO

operation.

5. TEMP Appears during manual operation.

6. SET Appears during time the of setting

the desired temperature in the thermo operation.

Slide Switch

Figure 20 - Receiver

Remote Control Operation

This appliance must not be used with glass doors in the closed position. This can lead to pilot outages and severe sooting outside the replace.

The transmitter operates on 2 AAA batteries.

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ROOM SET TEMP

Figure 22 - Remote Control Display

19200204-01B

Page 20

TEMP

OPERATION

The factory setting for temperature is °F. To

Setting°F/°C Scale

change this setting to °C, press the ON key and the OFF key on the remote control at the same time (see Figure 21, page 18). This will change from °F to °C. Follow this same procedure to change from °C back to °F.

Manual Function

To operate the system in the manual “MODE” do the following.

ON OPERATION

Press the ON key and the appliance ame will come on. During this time the LCD screen will show ON (see Figure 23).

After 3 seconds the LCD screen will default to display room temperature and the word TEMP will show (see Figure 23). The ame icon will appear on LCD screen in manual on mode.

TEMP

Figure 23 - Manual Mode in ON Operation

OFF OPERATION

Press the OFF key and the appliance ame will shut off. During this time the LCD screen will show OF (see Figure 24).

After 3 seconds the LCD screen will default to display room temperature and the word TEMP will show (see Figure 24).

TEMP

Figure 24 - Manual Mode in OFF Operation

THERMOSTAT FUNCTION

Setting Desired Room Temperature

The remote control system can control the thermostat when the transmitter is in the THERMO mode. The word ROOM must be displayed on the screen.

To set the THERMO MODE and desired room temperature:

1. Press the MODE key until the LCD screen shows the word ROOM. The remote is now in the thermostatic mode.

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2. Press and hold the SET key until the desired set temperature is reached. The LCD screen set numbers will increase from 45° to 99° and then restart over at 45°.

3. Release the SET key. The LCD screen will display the set temperature for 3 seconds, then ash the set temperature for 3 seconds, then LCD screen will default to display the room temperature.

To Change The Set Temperature

1. Press and hold the SET key until the desired set temperature is reached. The LCD screen set numbers will increase from 45° to 99° then restart over at 45°.

2. Release the SET key. The LCD screen will display the set temperature for 3 seconds, then ash the set temperature for 3 seconds, then the LCD screen will default to display the room temperature.

3. Press the MODE key to disengage the thermo mode. The word ROOM on the LCD screen will not show when the thermo is not in operation.

Note: The highest SET temperature is

99°F (32 °C) and the lowest temperature is 45°F (6°C).

REMOTE CONTROL OPERATION

NOTES

The Thermo Feature on the transmitter operates the appliance whenever the ROOM TEMPERATURE varies a certain number of degrees from the SET TEMPERATURE.

This variation is called the “swing” or temperature differential. The normal operating cycle of an appliance may be 4 times per hour depending on how well the room or home is insulated from the cold or drafts. The factory setting for the “swing number” is

2. This represents a temperature variation of

+/-2°F (1°C) between SET temperature and ROOM temperature, which determines when the replace will be activated. The transmitter has ON and OFF manual functions that are activated by pressing either button on the face of the transmitter. When a button on the transmitter is pressed the word ON or OF will appear on the LCD screen to show while the signal is being sent. Upon initial use, there may be a delay of three seconds before the remote receiver will respond to the transmitter. This is part of the system’s design.

200204-01B20

Page 21

INSPECTING BURNERS

Approx. 3"-6" Above Top of Logs

IMPORTANT: Owner’s should check pilot ame pattern and burner ame pattern often. Incorrect ame patterns indicate the need for cleaning (see Care and Maintenance,

page 22 or service.

WARNING: Only a qualied service person should service and repair heater. This includes maintenance requiring replacement or alteration of components.

PILOT FLAME PATTERN

Figure 25 shows a correct pilot ame pattern. Figure 26 shows an incorrect pilot ame pattern. The incorrect pilot ame is not touching the thermocouple. This will cause the thermocouple to cool, which shuts the heater off.

If pilot ame pattern is incorrect, as shown in Figure 26

• turn heater off (see To Turn Off Gas to Ap- pliance, page 18)

• see Troubleshooting pages 24 through 27.

Natural Gas

Shown

3-3.5" WC

8-11" WC

Figure 25 - Correct Pilot Flame Pattern

(Natural Gas shown)

WARNING: If yellow tipping

occurs, your heater could produce

increased levels of carbon monoxide. If the burner ame pattern

shows yellow tipping, follow in-

structions at bottom of this page.

Notice: Do not mistake orange ames with yellow tipping. Dirt or other ne particles enter

the heater and burn causing brief patches of

orange ame.

Figure 27 shows a correct burner ame pattern. Figure 28 shows an incorrect burner ame pattern. If burner ame pattern is incorrect as shown in Figure 28:

• turn heater off (see To Turn Off Gas to Appliance, page 18).

• see Troubleshooting pages 24 through 27.

Figure 27 - Correct Burner Flame Pattern

Air is drawn into the burner through the holes in the tting at the entrance to the burner. These holes may become blocked with dust or lint. Periodically inspect these holes for any blockage and clean as necessary. Blocked air holes will create soot.

Natural Gas

Shown

3-3.5" WC

Figure 26 - Incorrect Pilot Flame Pattern

(Natural Gas shown)

BURNER FLAME PATTERN

More Than 8" Above Top of Logs

Figure 28 - Incorrect Burner Flame

BURNER PRIMARY AIR HOLES

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Pattern

8-11" WC

21200204-01B

Page 22

CARE AND MAINTENANCE

WARNING: Turn off heater and let cool before servicing.

CAUTION: You must keep control areas, burner, and circulating

air passageways of heater clean. Inspect these areas of heater before each use. Have heater inspected yearly by a qualied service techni-

cian. Heater may need more frequent cleaning due to excessive lint

from carpeting, bedding material, pet hair, etc.

WARNING: Failure to keep the primary air opening(s) of the

burner(s) clean may result in sooting and property damage.

MAIN BURNER

Periodically inspect all burner ame holes with the heater running. All slotted burner ame holes should be open with yellow ame present. All round burner ame holes should be open with a small blue ame present. Some

BURNER INJECTOR HOLDER AND PILOT AIR INLET HOLE

We recommend that you clean the unit every 2,500 hours of operation or every three months. We also recommend that you keep the burner tube and pilot assembly clean and free of dust and dirt. To clean these parts we recommend using compressed air no greater than 30 PSl. Your local computer store, hardware store, or home center may carry compressed air in a can. You can use a vacuum cleaner in the blow position. If using compressed air in a can, please follow the directions on the can. If you don’t follow directions on the can, you could damage the pilot assembly.

1. Shut off the unit, including the pilot. Allow

the unit to cool for at least thirty minutes.

2. Inspect burner, pilot and primary air inlet

holes on injector for dust and dirt (see Figure 29).

3. Blow air through the ports/slots and holes

in the burner. Also clean the pilot assembly.

burner ame holes may become blocked by debris or rust, with no ame present. If so, turn off the heater and let it cool, and remove blockage or replace burner. Blocked burner ame holes will create soot.

4. Check the injector holder located at the end of the burner tube again. Remove any large particles of dust, dirt, lint, or pet hair with a soft cloth or vacuum cleaner nozzle.

5. Blow air into the primary air holes on the injector holder.

6. In case any large clumps of dust have now been pushed into the burner. Repeat steps 3 and 4.

Injector

Burner Tube

Primary Air Inlet Holes

Figure 29 - Burner and Injector Holder

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200204-01B22

Page 23

CARE AND MAINTENANCE

ODS/PILOT

Use a vacuum cleaner, pressurized air, or a small, soft bristled brush to clean.

A yellow tip on the pilot ame indicates dust and dirt in the pilot assembly. There is a small pilot air inlet hole about 2" from where the pilot ame comes out of the pilot assembly (see Figure 30). With the unit off, lightly blow air through the air inlet hole. You may blow through a drinking straw if compressed air is not available.

Natural Gas Burner

Pilot Air Inlet Hole

Figure 30 - Pilot Inlet Air Hole

Ignitor Electrode

Thermocouple

Propane/LP Gas Burner

Pilot Air Inlet Hole

CABINET

Air Passageways

Use a vacuum cleaner or pressurized air to clean.

Exterior

• Use a soft cloth dampened with a mild soap and water mixture.

• Wipe the cabinet to remove dust.

LOGS

• If you remove logs for cleaning, refer to Installing Logs, page 16, to properly replace logs.

• Replace log(s) if broken or chipped (dimesize or larger).

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23200204-01B

Page 24

TROUBLESHOOTING

WARNING: If you smell gas:

• Shut off gas supply.

• Do not try to light any appliance.

• Do not touch any electrical switch; do not use any phone in your

building.

• Immediately call your gas supplier from a neighbor’s phone. Fol-

low the gas supplier’s instructions.

• If you cannot reach your gas supplier, call the re department.

WARNING: Only a qualied service technician should service and repair heater. Make sure that power is turned off before proceeding. Turn off and let cool before servicing.

CAUTION: Never use a wire, needle, or similar object to clean

ODS/pilot. This can damage ODS/ pilot unit.

IMPORTANT: Operating heater where impurities in air exist may create odors. Cleaning supplies, paint, paint remover, cigarette smoke, cements and glues, new carpet or textiles, etc., create fumes. These fumes may mix with combustion air and create odors.

Note: All troubleshooting items are listed in order of operation.

Problem Possible Cause Corrective Action

Using natural gas and pilot will not light.

Inlet pressure exceeds

9.5" WC.

Bypass pressure switch. See instructions below.

When using natural gas (NG), there is a

Pressure Switch

pressure switch that acts to turn off the gas ow to the pilot if the inlet pressure exceeds

9.5" WC. This is to prevent the operation of the unit on the wrong gas (propane/LP). If your natural gas supply exceeds 9.5" WC the unit will not operate. Either contact your gas supplier to check and adjust the inlet pressure or a qualied service technician can bypass the pressure switch.

Before attempting to bypass the pressure switch, make sure the type of gas being used is correct. Check to make sure the connection tting is in the correct inlet on the regulator. Refer to Connecting to Gas Supply, page 12.

Only a qualied installer should bypass the pressure switch. To bypass the pressure switch locate the set screw on the regulator. Use a small at bladed screw driver to turn the set screw counterclockwise 2 turns. This will bypass the pressure switch function.

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The entire gas delivery piping including connections inside the heater should be leak tested by the qualied installer. After leak testing the qualied installer should light the appliance. Refer to the correct ame pattern as illustrated on page 21. All ame patterns should be safely inside the product. If for any reason they are not, stop use of the appliance and call for repairs.

Pressure Switch Set Screw

Figure 31 - Gas Regulator Pressure

Switch

200204-01B24

Page 25

TROUBLESHOOTING

Problem Possible Cause Corrective Action

When ignitor button is pressed in, there is no spark at ODS/pilot

When ignitor button is pressed in there is a spark at ODS/pilot but no ignition.

ODS/pilot lights but ame goes out when control knob is released.

1. Ignitor electrode is positioned wrong. Ignitor electrode is broken.

2. Ignitor electrode is not connected to ignitor cable.

3. Ignitor cable is pinched or wet.

4 Broken ignitor cable.

5. Bad piezo ignitor.

6. Low battery.

1. Gas supply is turned off or equipment shutoff valve is closed.

2. Control knob not fully pressed in while pressing ignitor button.

3. Air in gas lines (new installation or recent gas interruption).

4. ODS / pilot is clogged.

5. Incorrect inlet gas pressure or inlet regulator is damaged.

6. Control knob not in PILOT position.

7. Depleted gas supply (propane).

1. Control knob is not fully pressed in.

2. Control knob is not pressed in long enough.

3. Equipment shutoff valve is not fully open.

4. Thermocouple connection is loose at control valve.

5. Pilot flame not touching thermocouple, which allows thermocouple to cool, causing pilot ame to go out. This problem could be caused by one or both of the following:

A) Low gas pressure B) Dirty or partially clogged

ODS/pilot

6. Thermocouple damaged.

7. Control valve damaged.

1. Replace electrode.

2. Replace ignitor cable

3. Free ignitor cable if pinched by any metal or tubing. Keep ignitor cable dry.

4. Replace ignitor cable.

5. Replace piezo ignitor.

6. Replace battery.

1. Turn on gas supply or open equipment shutoff valve.

2. Fully press in control knob while pressing ignitor button.

3. Continue holding down control knob. Repeat igniting operation until air is removed.

Clean ODS/pilot (see Care and Maintenance, page 22) or

replace ODS/pilot assembly.

5. Check inlet gas pressure or replace inlet gas regulator.

6. Turn control knob to PILOT position.

7. Contact local propane/LP gas company.

1. Press in control knob fully.

2. After ODS/pilot lights, keep control knob pressed in 30 seconds.

3. Fully open equipment shutoff valve.

4. Hand tighten until snug, and then tighten 1/4 turn more.

5. A) Contact local natural or propane/LP gas company

B) Clean ODS/pilot (see

Care and Maintenance, page 22) or replace ODS/ pilot assembly

6. Replace thermocouple.

7. Replace control valve.

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25200204-01B

Page 26

TROUBLESHOOTING

Problem Possible Cause Corrective Action

Burner(s) does not light after ODS/pilot is lit

Delayed ignition of burner(s).

Burner backring during combustion.

High yellow ame during burner combustion.

Gas odor during combustion.

Slight smoke or odor during initial operation.

Heater produces a whistling noise when burner is lit.

Heater produces a clicking/ticking noise just after burner is lit or shut off.

1. Burner orice is clogged.

2. Inlet gas pressure is too low.

1. Manifold pressure is too low.

2. Burner orice is clogged.

1. Burner orice is clogged or damaged.

2. Burner is damaged.

3. Gas regulator is damaged.

1. Not enough air.

2. Gas regulator is defective.

3. Inlet gas pressure is too low.

1. Foreign matter between control valve and burner.

2. Gas leak. (See Warning Statement at top of page 24).

1. Residues from manufacturing process.

1. Turning control knob to high position when burner is cold.

2. Air in gas line.

3. Air passageways on heater are blocked.

4. Dirty or partially clogged burner orice.

1. Metal is expanding while heating or contracting while cooling.

1. Clean burner orifice (see Care and Maintenance, page 22).

2. Contact local gas supplier.

1. Contact local gas supplier.

2. Clean burner (see Care and Maintenance, page 22).

1. Clean burner orifice (see Care and Maintenance, page 22).

2. Contact dealer or customer service.

3. Replace gas regulator.

1. Check burner for dirt and debris. If found, clean burner (see Care and Maintenance, page 22).

2. Replace gas regulator.

3. Contact local gas supplier.

1. Take apart gas tubing and remove foreign matter.

2. Locate and correct all leaks (see Checking Gas Connec- tions, page 14).

1. Problem will stop after a few hours of operation.

1. Turn control knob to low position and let warm up for a minute.

2. Operate burner until air is removed from line. Have gas line checked by local gas supplier.

3 Observe minimum installa-

tion clearances (Figure 6, page 9)

4 Clean burner (see Care and

Maintenance, page 22).

1. This is common with most heaters. If noise is excessive, contact qualied service technician.

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200204-01B26

Page 27

TROUBLESHOOTING

Problem Possible Cause Corrective Action

White powder residue forming within burner box or on adjacent walls or furniture.

Heater produces unwanted odors.

Heater shuts off in use (ODS operates).

Gas odor exists even when control knob is in OFF position.

Moisture/condensation noticed on windows.

1. When heated, the vapors from furniture polish, wax, carpet cleaners, etc., turn into white powder residue.

1. Heater is burning vapors from paint, hair spray, glues, etc. See IMPORTANT statement, page 24.

2. Gas leak. See Warning State- ment at the top of page 24.

3 Low fuel supply.

1. Not enough fresh air is available.

2. Low line pressure.

3. ODS/pilot is partially clogged.

1. Gas leak. See Warning Statement at top of page 24.

2. Control valve is defective.

1. Not enough combustion/ ventilation air.

1. Turn heater off when using furniture polish, wax, carpet cleaner or similar products.

1. Ventilate room. Stop using odor causing products while heater is running.

2. Locate and correct all leaks (see Checking Gas Connec- tions, page 14).

3. Rell supply tank (Propane/ LP models).

1. Open window and/or door for ventilation.

2. Contact local gas supplier.

3. Clean ODS/pilot (see Care and Maintenance, page 22).

1. Locate and correct all leaks (see Checking Gas Connec- tions, page 14).

2. Replace control valve.

1. Refer to Air for Combus- tion and Ventilation requirements, page 7.

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27200204-01B

Page 28

PARTS

MODEL QNSD250RT

LEARN

REMOTE

OFF

TEMP

200204-01B28

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Page 29

PARTS

MODEL QNSD250RT

This list contains replaceable parts for your heater. When ordering replacement parts, follow the instructions listed under Replacement Parts on page 30 of this manual.

Item Part # Description Qty

1 BL016-07-02 Blower Mount Panel 1 2 SL005-01A Blower Bracket 2 3 QDB29100B Screen 1 4 161139-01 ODS Pilot 1 5 161338-01 Ignitor 1 6 ** Regulator 1 7 MRT-01 Control Valve 1 8 QB46000C-R Leg Assembly Right Side 1

9 QB46000C-L Leg Assembly Left Side 1 10 RG04-1M Receiver Box 1 11 RG04-1T Remote Control 1

FB28D500-B Log Set 1 12 FB28D501-B Log 1 1 13 FB28D502-B Log 2 1 14 FB28D503-B Log 3 1 15 FB28D504-B Log 4 1 16 FB28D505-B Log 5 1

Parts Available - Not Shown

QD250R001 Hardware Package 1

160960-01 Metal Regulator Cap 1

** Not a eld replaceable part.

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29200204-01B

Page 30

REPLACEMENT PARTS

Note: Use only original replacement parts. This will protect your warranty coverage for parts replaced under warranty.

PARTS UNDER WARRANTY

Contact authorized dealers of this product. If they can’t supply original replacement parts, call Customer Service toll free at 1-866-573-0674 for referral information.

When calling Customer Service or your dealer, have ready:

• Your name

• Your address

• Model and serial number of your heater

• How heater was malfunctioning

• Type of gas used (Propane/LP or Natural gas/NG)

• Purchase date

• Usually, we will ask you to return the defective part to the factory

PARTS NOT UNDER WARRANTY

Contact authorized dealers of this product. If they can’t supply original replacement part(s) call Customer Service toll free at 1-866-573-0674 for referral information.

When calling Customer Service have ready:

• Model number of your heater

• The replacement part number

ACCESSORIES

Purchase these heater accessories from your local dealer. If they can not supply these accessories, contact ProCom Heating, Inc. at 1-866-573-0674 for information.

EQUIPMENT SHUTOFF VALVE

For all models. Equipment shutoff valve with 1/8" NPT tap.

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200204-01B30

Page 31

SERVICE HINTS

• pilot will not stay lit

• burners will have delayed ignition

• replace will not produce specied heat

• propane/LP gas supply might be low (propane/LP units only) You may feel your gas pressure is too low. If so, contact your local gas supplier.

When Gas Pressure Is Too Low

TECHNICAL SERVICE

You may have further questions about installation, operation, or troubleshooting. If so, contact ProCom Heating, Inc. at 1-866-573-0674.

When calling, please have your model and serial numbers of your heater ready.

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31200204-01B

Page 32

WARRANTY

KEEP THIS WARRANTY

Model _______________________________ Serial No. ____________________________ Date Purchased _______________________

Keep receipt for warranty verication.

IMPORTANT: We urge you to register your product within 10 days of date of installation, complete

with entire serial number which can be found on the rating plate. Please ll out the warranty information above for your personal records. Retain this manual for future reference.

Always specify model and serial numbers when communicating with customer service.

We reserve the right to amend these specications at any time without notice. The only warranty applicable is our standard written warranty. We make no other warranty, expressed or implied.

LIMITED WARRANTY

ProCom Heating, Inc. warrants this product to be free from defects in materials and components for ONE (1) year from the date of rst purchase, provided that the product has been properly installed by a qualied installer in accordance with all local codes and instructions furnished with the unit, operated and maintained in accordance with all applicable instructions. To make a claim under this warranty, the Bill of Sale or canceled check must be presented.

RESPONSIBILITY OF OWNER

This warranty is extended only to the original retail purchaser. This warranty covers the cost of part(s) required to restore this heater to proper operating condition. Warranty part(s) MUST be obtained through ProCom Heating, Inc. who will provide original factory replacement parts. Failure to use original factory replacement parts voids this warranty.

IMPORTANT: The heater MUST be installed by a qualied installer in accordance with all local codes

and instructions furnished with the unit or the warranty is voided.

WHAT IS NOT COVERED

This warranty does not apply to parts that are not in original condition because of normal wear and tear or parts that fail or become damaged as a result of misuse, accidents, lack of proper maintenance or defects caused by improper installation. Travel, diagnostic cost, labor, transportation and any and all such other costs related to repairing a defective heater will be the responsibility of the owner.

TO THE FULL EXTENT ALLOWED BY THE LAW OF THE JURISDICTION THAT GOVERNS THE SALE OF THE PRODUCT, THIS EXPRESS WARRANTY EXCLUDES ANY AND ALL OTHER EXPRESSED WARRANTIES AND LIMITS THE DURATION OF ANY AND ALL IMPLIED WARRANTIES. INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE TO ONE (1) YEARS ON ALL COMPONENTS FROM THE DATE OF FIRST PURCHASE. PROCOM HEATING, INC.'S LIABILITY IS HEREBY LIMITED TO THE PURCHASE PRICE OF THE PRODUCT AND PROCOM HEATING, INC. SHALL NOT BE LIABLE FOR ANY OTHER DAMAGES WHATSOEVER INCLUDING INDIRECT. INCIDENTAL OR CONSEQUENTIAL DAMAGES.

Some states do not allow a limitation on how long an implied warranty lasts or an exclusion or limitation of accidental or consequential damages, the above limitation on implied warranties, or exclusion or limitation on damages may not apply to you.

This warranty gives you specic legal right, and you may also have other rights that vary from state to state.

ProCom Heating, Inc. Bowling Green, KY 42101 www.usaprocom.com 1-866-573-0674

200204-01 Rev. B 01/17