21
Problem Possible cause Solution
STORAGE
• Store the device in a dry place and protect it against heat,
sunshine and moisture.
• Never place any heavy objects on the device.
DISPOSAL
Please dispose of the device in accordance with the directive
2012/19/EU WEEE (Waste Electrical and Electronic Equipment).
Contact your local distributor for information regarding disposal
of the unit and accessories.
Stimulation
is ineffective
Improper electrode
placement
Reposition electrode
Unknown
Contact your doctor
The skin
becomes
red and / or
you feel a
stabbing pain
Repetitive use of
the electrodes on the
same site
Reposition the electrodes. If at any
time you feel pain or discomfort, stop
use immediately
The electrodes aren’t
applied on the skin properly
Ensure the electrodes are attached
securely to the skin
The electrodes are dirty
Clean the electrode pads with a damp,
lint-free cloth or replace with new
electrodes. Clean the electrode cord
according to the description in the
user manual
The surface of the
electrode is scratched
Replace with a new electrode
Output current
stops during
therapy
The electrode pads
come off the skin
Turn off the device and attach the
electrode firmly to the skin
A cable is disconnected
Turn off the device and connect the cable
Battery is low
Charge battery
20
TROUBLESHOOTING
If your device does not seem to be operating correctly, refer to the
chart below to determine what may be wrong. If none of these
measures correct the problem, the device should be serviced.
Problem Possible cause Solution
Displays fail
to light up
Low Battery
Battery may be low and needs to
be charged
Weak or no
stimulation
Electrodes are dried
out or dirty
Electrodes are
improperly positioned
Old / worn / damaged
lead wires
Replace and reconnect the electrodes
Replace the electrodes or lead wires
Stimulation is
uncomfortable
Intensity is too high
Decrease intensity
Electrodes are too
close together
Damaged or worn
electrodes or lead wires
Reposition the electrodes
Replace the electrodes or lead wires
Electrode active area
is too small
Replace electrodes with ones that are
2
16 cm (4 cm x 4 cm or 1.5” x 1.5”)
or larger
Refer to the program
section on p.12 for
more details
Please check the manual before use
Intermittent
output
Lead wires
1) Verify connection is secure
and firmly in place
2) Turn down the intensity. Rotate lead
wires in socket 90°. If the problem
persists, replace lead wire.
3) If replacing the lead wire does not
solve this problem, contact us at:
1-800-363-2381
Program option in use
Some programs will seem intermittent.
This is expected. Refer to the program
section on page 13 for more details.
Reposition and reconnect
the electrodes