T400 Printer Administrator’s Manual
Thermal Printer
READ THIS SOFTWARE LICENSE AGREEMENT BEFORE USING THIS PRINTER
Software License Agreement
CAREFULLY READ THE FOLLOWING TERMS AND
CONDITIONS BEFORE USING THIS PRINTER. USING
THIS PRINTER INDICATES YOUR ACCEPTANCE OF
THESE TERMS AND CONDITIONS. IF YOU DO NOT
AGREE TO THESE TERMS AND CONDITIONS,
PROMPTLY RETURN THE PRINTER AND ALL
ACCOMPANYING HARDWARE AND WRITTEN
MATERIALS TO THE PLACE YOU OBTAINED THEM,
AND YOUR MONEY WILL BE REFUNDED.
Definitions.
“Software” shall mean the digitally encoded, machinereadable data and program. The term “Software Product”
includes the Software resident in the printer and its
documentation. The Software Product is licensed (not sold)
to you, and Printronix Auto ID Technology, Inc. either owns
or licenses from other vendors who own, all copyright,
trade secret, patent and other proprietary rights in the
Software Product.
License.
1. Authorized Use. You agree to accept a non-exclusive
license to use the Software resident in the printer
solely for your own customary business or personal
purposes.
2. Restrictions.
a. To protect the proprietary rights of Printronix Auto
ID Technology, Inc., you agree to maintain the
Software Product and other proprietary information
concerning the typefaces in strict confidence.
b. You agree not to duplicate or copy the Software
Product.
c. You shall not sublicense, sell, lease, or otherwise
transfer all or any portion of the Software Product
separate from the printer, without the prior written
consent of Printronix Auto ID Technology, Inc.
d. You may not modify or prepare derivative works of
the Software Product.
e. You may not transmit the Software Product over a
network, by telephone, or electronically using any
means; or reverse engineer, decompile or
disassemble the Software.
f. You agree to keep confidential and use your best
efforts to prevent and protect the contents of the
Software Product from unauthorized disclosure or
use.
3. Transfer. You may transfer the Software Product with
the printer, but only if the recipient agrees to accept
the terms and conditions of this Agreement. Your
license is automatically terminated if you transfer the
Software Product and printer.
Limited Software Product Warranty
Printronix Auto ID Technology, Inc. warrants that for ninety
(90) days after delivery, the Software will perform in
accordance with specifications published by Printronix
Auto ID Technology, Inc. Printronix Auto ID Technology,
Inc. does not warrant that the Software is free from all
bugs, errors and omissions.
Remedy
Your exclusive remedy and the sole liability of Printronix
Auto ID Technology, Inc. in connection with the Software is
replacement of defective software with a copy of the same
version and revision level.
Disclaimer of Warranties and Limitation of Remedies
1. THE PARTIES AGREE THAT ALL OTHER
WARRANTIES, EXPRESS OR IMPLIED,
INCLUDING WARRANTIES OF FITNESS FOR A
PARTICULAR PURPOSE AND MERCHANTABILITY
ARE EXCLUDED.
Printronix Auto ID Technology, Inc. does not warrant
that the functions contained in the Software will meet
your requirements or that the operation of the
Software will be uninterrupted or error free. Printronix
Auto ID Technology, Inc. reserves the right to make
changes and/or improvements in the Software
without notice at any time.
2. IN NO EVENT WILL PRINTRONIX AUTO ID
TECHNOLOGY, INC. BE LIABLE FOR LOST
PROFITS, LOST DATA, BUSINESS
INTERRUPTIONS, OR ANY OTHER DIRECT,
INDIRECT, INCIDENTAL OR CONSEQUENTIAL
DAMAGES ARISING OUT OF THE USE OF OR
INABILITY TO USE THIS PRODUCT, EVEN IF
PRINTRONIX AUTO ID TECHNOLOGY, INC. HAS
BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES, OR ANY DAMAGES CAUSED BY THE
ABUSE OR MANIPULATION OF THE SOFTWARE.
SOME STATES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF LIABILITY FOR
CONSEQUENTIAL OR INCIDENTAL DAMAGES,
SO THE ABOVE LIMITATION MAY NOT APPLY TO
YOU.
3. Printronix Auto ID Technology, Inc. will not be liable
for any loss or damage caused by delay in furnishing
a Software Product or any other performance under
this Agreement.
4. Our entire liability and your exclusive remedies for
our liability of any kind (including liability for
negligence except liability for personal injury caused
solely by our negligence) for the Software Product
covered by this Agreement and all other performance
or nonperformance by us under or related to this
Agreement are limited to the remedies specified by
this Agreement.
5. California law governs this Agreement.
Termination of License Agreement
This License shall continue until terminated. This license
may be terminated by agreement between you and
Printronix Auto ID Technology, Inc. or by Printronix Auto ID
Technology, Inc. If you fail to comply with the terms of this
License and such failure is not corrected within thirty (30)
days after notice. When this License is terminated, you
shall return to the place you obtained them, the printer and
all copies of the Software and documentation.
U.S. Government Restricted Rights
Use, duplication or disclosure by the Government is
subject to restrictions as set forth in the Rights in Technical
Data and Computer Software clause at FAR 242.227-7013,
subdivision
1 (3) (ii) or subparagraph (c) (1) (ii), as appropriate.
Further use, duplication or disclosure is subject to
restrictions applicable to restricted rights software as
set forth in FAR 52.227-19 (c) (2).
Acknowledgement of Terms and Conditions
YOU ACKNOWLEDGE THAT YOU HAVE READ THIS
AGREEMENT, UNDERSTAND IT, AND AGREE TO BE
BOUND BY ITS TERMS AND CONDITIONS. NEITHER
PARTY SHALL BE BOUND BY ANY STATEMENT OR
REPRESENTATION NOT CONTAINED IN THIS
AGREEMENT. NO CHANGE IN THIS AGREEMENT IS
EFFECTIVE UNLESS WRITTEN AND SIGNED BY
PROPERLY AUTHORIZED REPRESENTATIVES OF
EACH PARTY. BY USING THIS PRINTER, YOU AGREE
TO ACCEPT THE TERMS AND CONDITIONS OF THIS
AGREEMENT.
- ii - P220 123 -0 0 1_C
Trademark Acknowledgements
CSA is a registered certification mark of the Canadian Standards Association.
EIA is a registered service mark of the Electronic Industries Association.
IEEE is a registered service mark of the Institute of Electrical and Electronics Engineers, Inc.
TUV is a registered certification mark of TUV Rheinland of North America, Inc. UL is a registered
certification mark of Underwriters Laboratories, Inc.
CG Triumvirate is a trademark of Agfa Corporation.
CG Triumvirate Bold Condensed font is under license from the Monotype Corporation.
Printronix and M4L are trademarks of Printronix Auto ID Technology, Inc.
ZPL and ZPL II are registered trademarks of Zebra Technologies Corporation.
Windows is a registered trademark of Microsoft Corporation.
All other trademarks are the property of their respective owners
Notice of Copyright
This document contains proprietary information protected by copyright. No part of this document may
be reproduced, copied, translated, or incorporated in any other material in any form or by any means,
whether manual, graphic, electronic, mechanical, or otherwise, without the written consent of
Printronix Auto ID Technology, Inc.
All non-Printronix registered and/or unregistered trademarks used throughout this manual are the sole
property of their respective owners.
COPYRIGHT © 2016 PRINTRONIX AUTO ID TECHNOLOGY, INC. All rights reserved.
Agency Compliance and Approvals
EN 55022, Class A
EN 55024
EN 60950-1
This is a class A product. In a domestic environment this product may cause radio
interference in which case the user may be required to take adequate measures.
FCC part 15B, Class A
ICES-003, Class A
This equipment has been tested and found to comply with the limits for a Class A
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference when the equipment is
operated in a commercial environment.
This equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the manufacturer’s instruction manual, may
cause harmful interference with radio communications. Operation of this equipment
in a residential area is likely to cause harmful interference, in which case you will
be required to correct the interference at your own expense.
This Class A digital apparatus complies with Canadian ICES-003.
- iii - P2 2 0 123- 0 0 1_C
Cet appareil numérique de la classe A est conform à la norme NMB-003 du Canada.
Energy Star for Imaging Equipment Version 2.0
Wichtige Sicherheits-Hinweise
1. Bitte lesen Sie diese Hinweis sorgfältig durch.
2. Heben Sie diese Anleitung fűr den späteren Gebrauch auf.
3. Vor jedem Reinigen ist das Gerät vom Stromentz zu trennen. Verwenden Sie keine Flüssig-oder
Aerosolreiniger. Am besten eignet sich ein angefeuchtetes Tuch zur Reinigung.
4. Die Netzanschluß-Steckdose soll nahe dem Gerät angebracht und leicht zugänglich sein.
5. Das Gerät ist vor Feuchtigkeit zu schűtzen.
6. Bei der Aufstellung des Gerätes ist auf sicheren Stand zu achten. Ein Kippen oder Fallen könnte
Beschädigungen hervorrufen.
7. Beachten Sie beim Anschluß ans Stromnetz die Anschlußwerte.
8. Dieses Gerät kann bis zu einer Außentemperatur von maximal 40℃ betrieben werden.
CAUTION :
Risk of explosion if battery is replaced by an incorrect type.
Dispose of used batteries according to the instructions.
“VORSICHT”
Explosionsgefahr bei unsachgemäßen Austaush der Batterie. Ersatz nur durch denselben oder
einem vom Hersteller empfohlenem ähnlichen Typ. Entsorgung gebrauchter Batterien nach Angabren
des Herstellers.
CAUTION :
Any changes or modifications not expressly approved by the grantee of this device could void the
user's authority to operate the equipment.
CAUTION :
HAZARDOUS MOVING PARTS, KEEP FINGER AND OTHER BODY PARTS AWAY.
- iv - P220 12 3-0 0 1_ C
Contents
1. Introduction ......................................................................................................................................... 1
1.1 Product Introduction ..................................................................................................................... 1
1.2 Product Features .......................................................................................................................... 2
1.2.1 Printer Standard Features ................................................................................................ 2
1.2.2 Printer Optional Features ................................................................................................. 3
1.3 General Specifications ................................................................................................................. 4
1.4 Print Specifications ....................................................................................................................... 4
1.5 Media Specifications .................................................................................................................... 4
2. Operations Overview .......................................................................................................................... 6
2.1 Unpacking and Inspection ............................................................................................................ 6
2.2 Printer Overview ........................................................................................................................... 7
2.2.1 Front & rear ........................................................................................................................ 7
2.2.2 Interior View ....................................................................................................................... 8
2.3 LED and Button Function ............................................................................................................. 9
2.3.1 LED Indication ................................................................................................................... 9
2.3.2 Regular Button Function .................................................................................................. 9
3. Setup ................................................................................................................................................ 10
3.1 Setting up the Printer .................................................................................................................. 10
3.2 Loading the Media ...................................................................................................................... 11
3.2.1 Loading the Roll Labels ................................................................................................. 11
3.2.2 Loading External Media .................................................................................................. 13
3.2.3 Loading Media in Peel-off Mode (Option) ..................................................................... 15
3.2.4 Loading Media in Cutter Mode (Option)........................................................................ 17
4. Power-on Utilities.............................................................................................................................. 18
4.1 Gap/Black Mark Sensor Calibration ........................................................................................... 19
4.2 Gap/Black Mark Calibration, Self-test and Dump Mode ............................................................ 20
4.2.1 Self-test ............................................................................................................................ 21
4.2.2 Dump mode ..................................................................................................................... 23
4.3 Printer Initialization ..................................................................................................................... 24
4.4 Set Black Mark Sensor as Media Sensor and Calibrate the Black Mark Sensor ..................... 25
4.5 Set Gap Sensor as Media Sensor and Calibrate the Gap Sensor ........................................... 25
4.6 Skip AUTO.BAS ........................................................................................................................ 26
5. Configuration Utility .......................................................................................................................... 27
- v - P2 2 0 123- 0 0 1_ C
5.1 Start the Configuration Utility...................................................................................................... 27
5.2 Printer Function .......................................................................................................................... 28
5.3 Setting Ethernet by Configuration Utility .................................................................................... 29
5.3.1 Using USB interface to setup Ethernet interface ......................................................... 29
5.3.2 Using RS-232 interface to setup Ethernet interface .................................................... 30
5.3.3 Using Ethernet interface to setup Ethernet interface.................................................. 31
6. Troubleshooting ................................................................................................................................ 33
6.1 LED Status ................................................................................................................................. 33
6.2 Print Problem .............................................................................................................................. 34
7. Maintenance ..................................................................................................................................... 35
Revise History ....................................................................................................................................... 36
1. Introduction
1. 1 Product Int roduction
The T400 Series of direct thermal desktop printers are ideal for a wide variety of applications including
product marking, point of sale, retail, small office, shipping labels, and other labeling and tag applications at
the best price anywhere.
The T400 Series is a perfect combination of affordability with a durable and reliable design. With a cost that
can’t be beat, the T400 series offers both 203 and 300 dots per inch print resolution with printing speeds up
to a fast 5 inches per second. The large 60 watt power supply produces high quality printed labels, even at its
fastest print speeds.
For easy loading, the T400 employs a user-friendly double-wall clamshell design with a large five-inch
(outside diameter) center-biased media bay. The spring-loaded label roll holder makes loading simple. Top-
of-form sensing – by gap, black mark, or notch – is standard. The printer also comes with a head-open
sensor.
The T400 has plenty of memory with 128 MB Flash & 64 MB SDRAM that can be used for easy storage of
fonts, international character sets and graphics, and it supports, “right out of the box,” a fully compatible set of
standard industry emulations, including Line Mode, Eltron
®
and Zebra® languages, making it easy to replace
old installed hardware.
− Applications
Small Parcel Shipping
Mail Room Address and Routing Labels
Shipping & Receiving
Entertainment and Transportation Ticketing
Retail Point-of-Sale
File-Folder Labeling
- 2 - P2 2 0 123- 0 0 1_ C
1. 2 Product Feat ures
1.2 . 1 Printer St andard Featur es
The printer offers the following standard features.
Product standard feature
Direct thermal printing
Gap transmissive sensor
(Fixed, center of offset to right 4 mm from center)
Black mark reflective sensor
(Fixed, center of offset to right 4 mm from center)
Head open sensor
1 operation button
Single LED (three colors: green, amber & red)
USB 2.0 (High speed mode) interface
32-bit RISC high performance processor
64 MB DDR2 SDRAM memory
128 MB Nand Flash memory
Real time clock
USB host, for scanner or PC keyboard
Internal Ethernet
RS-232 (Max. 115,200 bps)
Built-in Monotype True Type Font engine
Fonts and bar codes can be printed in any one of the four directions (0, 90,180, 270 degree)
Downloadable fonts from PC to printer memory
Downloadable firmware upgrades
Bar code, graphics/image printing
Supported bar code
Supported image
1D bar code
2D bar code
BITMAP, BMP, PCX
(Max. 256 colors
graphics)
Code128 subsets A.B.C,
Code128UCC, EAN128, Interleave 2
of 5, Code 39, Code 93, EAN-13,
EAN-8, Codabar, POSTNET, UPC-A,
UPC-E, EAN and UPC 2(5) digits,
MSI, PLESSEY, China Post, ITF14,
EAN14, Code 11, TELPEN,
PLANET, Code 49, Deutsche Post
Identcode, Deutsche Post Leitcode,
LOGMARS
CODABLOCK F
mode, DataMatrix,
Maxicode, PDF-417,
Aztec,
MicroPDF417, QR
code, RSS Barcode
(GS1 Databar)
- 3 - P2 2 0 123 - 0 0 1_ C
Code page
Codepage 437 (English - US)
Codepage 737 (Greek)
Codepage 850 (Latin-1)
Codepage 852 (Latin-2)
Codepage 855 (Cyrillic)
Codepage 857 (Turkish)
Codepage 860 (Portuguese)
Codepage 861 (Icelandic)
Codepage 862 (Hebrew)
Codepage 863 (French Canadian)
Codepage 864 (Arabic)
Codepage 865 (Nordic)
Codepage 866 (Russian)
Codepage 869 (Greek 2)
Codepage 950 (Traditional Chinese)
Codepage 936 (Simplified Chinese)
Codepage 932 (Japanese)
Codepage 949 (Korean)
Codepage 1250 (Latin-2)
Codepage 1251 (Cyrillic)
Codepage 1252 (Latin-1)
Codepage 1253 (Greek)
Codepage 1254 (Turkish)
Codepage 1255 (Hebrew)
Codepage 1256 (Arabic)
Codepage 1257 (Baltic)
Codepage 1258 (Vietnam)
ISO-8859-1: Latin-1 (Western European)
ISO-8859-2: Latin-2 (Central European)
ISO-8859-3: Latin-3 (South European)
ISO-8859-4: Latin-4 (North European)
ISO-8859-5: Cyrillic
ISO-8859-6: Arabic
ISO-8859-7: Greek
ISO-8859-8: Hebrew
ISO-8859-9: Turkish
ISO-8859-10: Nordic
ISO-8859-15: Latin-9
UTF-8
1.2 . 2 Printer Optional Features
The printer offers the following optional features.
Product option feature
Peel-off module / Dealer option
Guillotine cutter (full cut or partial cut) / Dealer option
- 4 - P2 2 0 123- 0 0 1_ C
1. 3 General Specifications
General Specifications
Physical
dimensions
195 mm x 172 mm x 165 mm
Note : 195 mm x 178.5 mm x 165 mm (incl. open lever)
Mechanism Plastic with double-walled clamshell design
Weight 1.5 kg
Power
External universal switching power supply
Input: AC 100-240V, 50-60Hz
Output: DC 24V, 2.5A, 60W
Environmental
condition
Operation: 5 ~ 40˚C, 25~85% non-condensing
Note : Peeler mode: 40˚C/ 45%
Storage: -40 ~ 60 ˚C, 10~90% non-condensing
Environmental
concern
Comply with RoHS, WEEE
1. 4 Print Specifications
Print Specifications 203 dpi models 300 dpi models
Print head resolution
(dots per inch/mm)
203 dots/inch
(8 dots/mm)
300 dots/inch
(12 dots/mm)
Printing method Direct thermal
Dot size
(width x length)
0.125 x 0.125 mm
(1 mm = 8 dots)
0.084 x 0.084 mm
(1 mm = 11.8 dots)
Max. print speed
(inches per second)
152.4 mm (6”) 102 mm (4”)
2,3 ips for peeler mode
Max. print width 108 mm 105.7 mm
Max. print length 90” (2286 mm)
Printout bias
Vertical: max. 1 mm
Horizontal: max. 1 mm
1. 5 Media Specifications
Media Specifications
Media roll capacity
127 mm (5“) OD
Media core diameter 1” ID core
Media type Continuous, die-cut, black mark, External fan-fold, receipt
Media wound type Outside wound
Media width 19 mm ~ 114 mm (0.7”~ 4.5”)
Media thickness 0.055 mm ~ 0.19 mm (2.16 ~ 7.48 mil)
- 5 - P2 2 0 123- 0 0 1_ C
Label length
10 mm ~ max. for normal printing
1” ~ 6” for peeler mode
1” ~ max. for cutter mode
Gap height Min. 2 mm
Black mark height Min. 2 mm
Black mark width Min. 16 mm
- 6 - P2 2 0 123- 0 0 1_ C
2. Operations Overview
2. 1 Unpacking and Inspection
This printer has been specially packaged to withstand damage during shipping. Please carefully inspect the
packaging and printer upon receiving the bar code printer. Please retain the packaging materials in case you
need to reship the printer.
Unpacking the printer, the following items are included in the carton. If any parts are missing, please contact
the Customer Service Department of your purchased reseller or distributor.
One printer unit
One Starter Kit CD disk with Windows Drivers and Bartender Labeling Software
One quick installation guide
One USB port cable
One power cord
One power supply
- 7 - P2 2 0 123- 0 0 1_ C
2. 2 Printer Overview
2.2 . 1 Front & rear
1. Top cover open lever
2. LED indicators
3. Feed/Pause button
4. External label entrance chute
5. Power switch
6. Power jack socket
7. USB interface
8. USB host
9. Ethernet interface
10 . RS-232 interface
6
5
4
7 8 9
10
2
3
1
- 8 - P22 0 123-0 0 1_ C
2.2 . 2 Int er ior View
1. Print head
2. Gap sensor (transmitter)
3. Media viewer
4. Media holder
5. Platen roller
6. Media holder lock switch
7. Black mark sensor/ Gap sensor (receiver)
1
3
2
7
6 5 4
- 9 - P2 2 0 123- 0 0 1_ C
2. 3 LED and Button Function
This printer has one button and one three-color LED indicator. By indicating the LED with different color
and pressing the button, printer can feed labels, pause the printing job, select and calibrate the media
sensor, print printer self-test report, reset printer to defaults (initialization). Please refer to the button
operation below and “Power-on Utilities” section for different functions.
2.3 . 1 LED Indication
LED Color
Description
Green/ Solid This illuminates that the power is on and the device is ready to use.
Green/ Flash
This illuminates that the system
is downloading data from PC to
memory or the printer is paused.
Amber This illuminates that the system is clearing data from printer.
Red / Solid This illuminates printer head open, cutter error.
Red / Flash
This illuminates a printing error, such as head open, paper empty,
paper jam, or memory error etc.
2.3 . 2 Regular Button Function
1. Feed labels
When the printer is at ready states (Green/ Solid), press the button to feed one label to the beginning of next.
2. Pause the printing job
When the printer is at printing states, press the button to pause a print job. When the printer is paused the
LED will be green blinking. Press the button again to continue the printing job.
- 10 - P220 123 -0 01_C
3. Setup
3. 1 Sett ing up t he Print er
1. Place the printer on a flat, secure
surface.
2. Make sure the power switch is off.
3. Connect the printer to the computer
with the provided USB cable.
4. Plug the power cord into the AC
power cord socket at the rear of the
printer, and then plug the power cord
into a properly grounded power
outlet.
Note:
* Please switch OFF (O) printer power switch prior to plug in the power cord to printer power
jack.
- 11 - P 220 123 -0 0 1_C
3. 2 Loading the Media
3.2 . 1 Loading the Roll Labe ls
1. Open the printer top cover by pressing
up the top cover open tabs located on
each side of the printer.
2. Separate the media holders to the label
roll width.
3. Place the roll between the holders and
close them onto the core.
- 12 - P22 0 123- 0 0 1_ C
4. Place the label leading edge onto the
platen roller. (printing side face up)
5. Close the top cover gently and make
sure the cover latches securely.
6. Use “Configuration Utility” to set the
media sensor type and calibrate the
selected sensor. (Start the
“Configuration Utility” Select the
“Printer Configuration” tab Click the
“Calibrate Sensor” button)
Note:
* Please calibrate the gap/black mark sensor when changing media.
- 13 - P220 123 -0 0 1_C
3.2 . 2 Loading External Media
1. Open the printer top cover by pressing up the
top cover open tabs located on each side of
the printer.
2. Separate the media holders to the label
width.
3. Press down the media holder lock switch to
fix the media holder.
- 14 - P220 123-0 0 1_ C
4. Feed the media through the rear external
label entrance chute. (printing side face up)
Place the label leading edge onto the platen
roller.
5. Close the top cover gently and make sure the
cover latches securely.
6. Use “Configuration Utility” to set the media
sensor type and calibrate the selected
sensor. (Start the “Configuration Utility”
Select the “Printer Configuration” tab Click
the “Calibrate Sensor” button)
Note:
* Please calibrate the gap/black mark sensor when changing media.
- 15 - P220 123 -0 0 1_C
3.2 . 3 Loading Media in Peel-off Mode (Option)
1. Please refer to section 3.2.1 to load the
media. Place the label leading edge onto the
platen roller.
2. Close the top cover gently. Use
“Configuration Utility” to set the media sensor
type, calibrate the selected sensor and set
the post-print action to “PEEL”.
Note:
Please calibrate the sensor before loading media
into the peel-off module for avoiding paper jam.
3. Open the top cover and peel-off cover. Feed
the media into peel-off cover slot.
4. Close the peel-off cover and printer cover.
Note:
Make sure the latches of peel-off cover are engaged securely by printer cover.
- 16 - P220 123-0 0 1_ C
5. Printer is ready for peel-off mode. Print a
label for test.
Note:
* Please calibrate the gap/black mark sensor when changing media.
- 17 - P220 123-0 0 1_ C
3.2 . 4 Loading Media in Cutter Mode (Option)
1. Please refer to section 3.2.1 to load the
media. Lead the paper through the cutter
paper opening.
2. Close the top cover gently.
3. Use “Configuration Utility” to set the media
sensor type, calibrate the selected sensor
and set the post-print action to “CUTTER”.
- 18 - P220 123-0 01_ C
4. Power-on Utilities
There are six power-on utilities to set up and test printer hardware. These utilities are activated by pressing
FEED button then turning on the printer power simultaneously and release the button at different color of
LED.
Please follow the steps below for different power-on utilities.
1. Turn off the power switch.
2. Hold on the button then turn on the power switch.
3. Release the button when LED indicates with different color for different functions.
Power on utilities
The LED color will be changed as following pattern:
LED color
Functions
Amber
Red
(5 blinks)
Amber
(5 blinks)
Green
(5 blinks)
Green/Amber
(5 blinks)
Red/Amber
(5 blinks)
Solid green
1. Gap / black mark sensor calibration
Release
2. Gap / black mark sensor calibration,
Self-test and enter dump mode
Release
3. Printer initialization
Release
4. Set black mark sensor as media
sensor and calibrate the black mark
sensor
Release
5. Set gap sensor as media sensor and
calibrate the gap sensor
Release
6. Skip AUTO.BAS
Release
- 19 - P220 123 -0 0 1_C
4. 1 Gap/ Black Mark Sensor Calibration
Gap/black mark sensor sensitivity should be calibrated at the following conditions:
1. A brand new printer
2. Change label stock.
3. Printer initialization.
Please follow the steps below to calibrate the gap/black mark sensor.
1. Turn off the power switch.
2. Hold on the button then turn on the power switch.
3 Release the button when LED becomes red and blinking. (Any red will do during the 5 blinks).
It will calibrate the gap/black mark sensor sensitivity.
The LED color will be changed as following order：
Amber red (5 blinks) amber (5 blinks) green (5 blinks) green/amber (5 blinks) red/amber
(5 blinks) solid green
Note:
1. Sensor calibration can be done by Configuration Utility or by power on utility. Please refer to
“Configuration Utility” section for more information.
2. Please select gap or black mark sensor type prior to calibrate the sensor.
- 20 - P220 123-0 0 1_C
4. 2 Gap/Black Mark Calibrat ion, Self-test and Dump Mode
While calibrate the gap/black mark sensor, printer will measure the label length, print the internal
configuration (self-test) on label and then enter the dump mode.
To calibrate gap or black mark sensor,
depends on the sensor setting in the last print job.
Please follow the steps below to calibrate the sensor.
1.Turn off the power switch.
2. Hold on the button then turn on the power switch.
3. Release the button when LED becomes amber and blinking. (Any amber will do during the 5 blinks)
The LED color will be changed as following order.
Amber red (5 blinks) amber (5 blinks) green (5 blinks) green/amber (5 blinks)
red/amber (5 blinks) solid green
4. It calibrates the sensor and measures the label length and prints internal settings then enter the dump
mode.
Note:
1. Sensor calibration can be done by Configuration Utility or by power on utility. Please refer to
“Configuration Utility” section for more information.
2. Please select gap or black mark sensor type prior to calibrate the sensor.
- 21 - P2 2 0 123- 0 0 1_ C
4.2 . 1 Self-test
Printer will print the printer configuration after media sensor calibration. Self-test printout can be used to
check if there is any dot damage on the heater element, printer configurations and available memory
space.
Self-test printout
Model name
F/W version
Firmware checksum
Printer S/N
Configuration file
System date
System time
Printed mileage (meter)
Cutting counter
Print speed (inch/sec)
Print darkness
Label size (inch)
Gap distance (inch)
Gap/black mark sensor
intension
Code page
Country code
ZPL setting information
Print darkness
Print speed (inch/sec)
Label size
Control prefix
Format prefix
Delimiter prefix
Printer power up motion
Printer head close motion
Note:
ZPL is emulating for Zebra®
language.
RS232 serial port
configuration
- 22 - P22 0 123-0 0 1_C
Numbers of download files
Total & available memory
space
Print head check pattern
- 23 - P220 123-0 0 1_ C
4.2 . 2 Dump mode
Printer will enter dump mode after printing printer configuration. In the dump mode, all characters will
be printed in 2 columns as following. The left side characters are received from your system and right
side data are the corresponding hexadecimal value of the characters. It allows users or engineers to
verify and debug the program.
Note:
1. Dump mode requires 4” wide paper width.
2. Turn off / on the power or press FEED button to resume printer for normal printing. (Ready
mode)
ASCII Data
Hex decimal data related to left
column of ASCII data
- 24 - P22 0 123-0 0 1_C
4.3 Printer Initialization
Printer initialization is used to clear DRAM and restore printer settings to defaults.
Printer initialization is activated by the following procedures.
1. Turn off the power switch.
2. Hold on the button then turn on the power switch.
3. Release the button when LED turns green after 5 amber blinks.
(Any green will do during the 5 blinks).
The LED color will be changed as following:
Amber red (5 blinks) amber (5 blinks) green (5 blinks) green/amber (5 blinks) red/amber
(5 blinks) solid green
Printer configuration will be restored to defaults as below after initialization.
Parameter
Default setting
Speed
127 mm/sec (5 ips) (203DPI)
76.2 mm/sec (3 ips) (300 DPI)
Density
8
Media Width
4” (101.5 mm)
Media Height
4” (101.5 mm)
Sensor Type
Gap sensor
Print Direction
0
Reference Point
0,0 (upper left corner)
Gap Offset
0
Post-Print Action
Tear mode
Serial Port Settings
9600 bps, none parity, 8 data bits, 1 stop bit
Code Page
850
Country Code
001
Clear Flash Memory
No
Note:
When printer initialization has done, please calibrate the gap or black mark sensor before printing.
- 25 - P220 123-0 0 1_ C
4.4 Set Black Mark Sensor as Media Sensor and Calibrate the Black Mark
Sensor
Please follow the steps as below.
1. Turn off the power switch.
2. Hold on the button then turn on the power switch.
3. Release the button when LED turns green/amber after 5 green blinks.
(Any green/amber will do during the
5 blinks).
The LED color will be changed as following:
Amber red (5 blinks) amber (5 blinks) green (5 blinks) green/amber (5 blinks)
red/amber (5 blinks) solid green
4.5 Set Gap Sensor as Media Sensor and Calibrate the Gap Sensor
Please follow the steps as below.
1. Turn off the power switch.
2. Hold on the button then turn on the power switch.
3. Release the button when LED turns red/amber after 5 green/amber blinks.
(Any red/amber will do during
the 5 blinks).
The LED color will be changed as following:
Amber red (5 blinks) amber (5 blinks) green (5 blinks) green/amber (5 blinks) red/amber
(5 blinks) solid green
- 26 - P22 0 123-0 0 1_C
4.6 Skip AUTO.BAS
TSPL programming language allows user to download an auto execution file to flash memory. Printer will run
the AUTO.BAS program immediately when turning on printer power. The AUTO.BAS program can be
interrupted without running the program by the power-on utility.
Please follow the procedures below to skip an AUTO.BAS program.
1. Turn off printer power.
2. Press the FEED button and then turn on power.
3. Release the FEED button when LED becomes solid green.
The LED color will be changed as following:
Amber red (5 blinks) amber (5 blinks) green (5 blinks) green/amber (5 blinks) red/amber
(5 blinks) solid green
4. Printer will be interrupted to run the AUTO.BAS program.
- 27 - P220 123-0 0 1_ C
5. Configuration Utility
Configuration Utility is an integrated tool incorporating features that enable you to explore a printer’s
settings/status; change a printer’s settings; download graphics, fonts and firmware; create a printer bitmap
font; and send additional commands to a printer. With the aid of this powerful tool, you can review printer
status and setting in an instant, which makes it much easier to troubleshoot problems and other issues.
5. 1 Start t he Configurat ion Utility
There are four features (Printer Configuration, File Manager, Bitmap Font Manager, Command Tool)
included in the Configuration Utility.
1. Connect the printer and computer with a USB cable.
2. Double click on the Configuration Utility icon to start the software.
3. Select the printer interface connected with printer.
- 28 - P220 123-0 0 1_ C
5. 2 Print er Function
1. Connect the printer and computer with a cable.
2. Select the PC interface connected with bar code printer.
USB interface
Others interface
The default interface setting is USB
interface. If USB interface is
connected to the printer, no other
settings need to be changed in the
interface field.
3. Click the “Printer Function” button to setup. The detail functions in the Printer Function Group are listed
as below.
Description
Calibrate the sensor specified in the Printer Setup group media sensor
field
Setup the IP address, subnet mask, gateway for the on board Ethernet
Synchronize printer Real Time Clock with PC
Initialize the printer and restore the settings to factory default.
Reboot printer
Print a test page
Print printer configuration
To activate the printer dump mode.
Ignore the downloaded AUTO.BAS program
Exit line mode.
Set the password to protect the settings
1
2
- 29 - P220 123-0 0 1_ C
5. 3 Set ting Ethernet by Configurat ion Utility
The Configuration Utility is enclosed in the CD disk \Config_Utility directory. Users can setup the Ethernet by
using RS-232, USB and Ethernet interfaces. The following steps instruct users on configuring the Ethernet
interface.
5. 3 . 1 Using USB int erface to setup Ethernet interface
(1) Connect the USB cable between the computer and the printer.
(2) Turn on the printer power.
(3) Start the Configuration Utility by double clicking on the icon.
(4) The Configuration Utility is default to USB interface. If USB interface is already connected to the printer, no
other settings need to be changed in the interface field.
(5) Click on the “Ethernet Setup” button from “Printer Function” group in Printer Configuration tab to setup the
IP address, subnet mask and gateway for the printer Ethernet.
- 30 - P220 123-0 0 1_C
5. 3 . 2 Using RS-2 3 2 int erface t o setup Ethernet int erface
(1) Connect the computer and the printer with a RS-232 cable.
(2) Turn on the printer power.
(3) Start the Configuration Utility by double clicking on the icon.
(4) Select “COM” as interface then click on the “Setup” button to setup the serial port baud rate, parity check,
data bits, stop bit and flow control parameters.
(5) Click on the “Ethernet Setup” button from printer function of Printer Configuration tab to setup the IP
address, subnet mask and the gateway for the printer Ethernet.
- 3 1 - P22 0 123-0 0 1_ C
5. 3 .3 Using Ether net int er f ace to set up Ethernet interface
(1) Connect the computer and the printer to the LAN.
(2) Turn on the printer power.
(3) Start the Configuration Utility by double clicking on the icon.
(4) Select “Ethernet” as the interface then click on the “Setup” button to setup the IP address and port for the
current printer's Ethernet. Click “Exit” button to exit the Ethernet interface setup and go back to
Configuration Utility main screen.
(5) Click on the “Ethernet Setup” button from printer function of Printer Configuration tab to configure the IP
address to be either using DHCP or static.
- 32 - P2 2 0 123- 0 0 1_ C
A printer’s IP address is assigned by DHCP server. To change the setting to static IP address, click “Static IP”
radio button then enter the IP address, subnet mask and gateway. Click “Set IP” for the settings to take effect.
Users can also change the “Printer Name” by entering the new name in the box, then click “Set Printer Name” for
the change to take effect.
Note: After clicking the “Set Printer Name” or “Set IP” button, printer will reset in order for the new
setting to take effect.
- 33 - P22 0 123-0 0 1_ C
6. Troubleshooting
The following guide lists the most common problems that may be encountered when operating this bar code
printer. If the printer still does not function after all suggested solutions have been invoked, please contact
the Customer Service Department of your purchased reseller or distributor for assistance.
6. 1 LED St at us
This section lists the common problems that according to the LED status and other problems you may
encounter when operating the printer. Also, it provides solutions.
LED Status /
Color
Printer Status
Possible Cause
Recovery Procedure
OFF
No response
No power
* Turn on the power switch.
* Check if the green
LED is lit on power supply. If
it is not lit on, power supply is broken.
* Check both power connections from the power
cord to the power supply and from the power
supply to the printer power jack if they are
connected securely.
Solid Green
ON
The printer is ready to
use
* No action necessary.
Green with
blinking
Pause
The printer is paused
* Press the FEED button to resume for printing.
Red with
blinking
Error
The out of label or the
printer setting is not
correct
1. Out of label
* Load a roll of label
and follow the instructions in
loading the media then press the FEED button
to resume for printing.
2. Printer setting is not correct
* Initialize the printer by instructions in “Power on
Utility” or “Configuration Utility”.
Note:
Printer status can be easily shown on the Configuration Utility.
- 34 - P2 2 0 123- 0 0 1_ C
6. 2 Print Problem
Problem
Possible Cause
Recovery Procedure
Not Printing
Check if interface cable is well
connected to the interface connector.
Re-connect cable to interface.
The serial port cable pin configuration is
not pin to pin connected.
Please replace the cable with pin to
pin connected.
The serial port setting is not consistent
between host and printer.
Please reset the serial port setting.
The port specified in the Windows driver
is not correct.
Select the correct printer port in the
driver.
The Ethernet IP, subnet mask, gateway
is not configured properly.
Configure the IP, subnet mask and
gateway.
No print on the
label
Label loaded not correctly.
Follow the instructions in loading the
media.
Continuous feeding
labels
The printer setting may go wrong.
Please do the initialization and
gap/black mark calibration.
Paper Jam
Gap/black mark sensor sensitivity is not
set properly (sensor sensitivity is not
enough)
Calibrate the gap/black mark sensor.
Make sure label size is set properly.
Set label size exactly as installed
paper in the labeling software or
program.
Labels may be stuck inside the printer
mechanism near the sensor area.
Remove the stuck label.
Poor Print Quality
Top cover is not closed properly.
Close the top cover completely and
make sure the right side and left side
levers are latched properly.
Wrong power supply is connected with
printer.
Check if 24V DC output is supplied by
the power supply.
Check if supply is loaded correctly.
Reload the supply.
Check if dust or adhesives are
accumulated on the print head.
Clean the print head.
Check if print density is set properly.
Adjust the print density and print
speed.
Check print head test pattern if head
element is damaged.
Run printer self-test and check the
print head test pattern if there is dot
missing in the pattern.
- 35 - P22 0 123-0 0 1_ C
7. Maintenance
This session presents the clean tools and methods to maintain your printer.
1. Please use one of following material to clean the printer.
Cotton swab
Lint-free cloth
Vacuum / Blower brush
100% Ethanol or Isopropyl Alcohol
2. The cleaning process is described as following,
Printer Part Method Interval
Print Head
1. Always turn off the printer before
cleaning the print head.
2. Allow the print head to cool for a
minimum of one minute.
3. Use a cotton swab and 100% Ethanol
or Isopropyl Alcohol to clean the print
head surface.
Clean the print head when changing
a new label roll.
Platen Roller
1. Turn the power off.
2. Rotate the platen roller and wipe it
thoroughly with water.
Clean the platen roller when
changing a new label roll
Peel Bar
Use the lint-free cloth with 100%
ethanol
to wipe it.
As needed
Sensor
Compressed air or vacuum
Monthly
Exterior
Wipe it with water-dampened cloth
As needed
Interior
Brush or vacuum
As needed
Note:
Do not touch printer head by hand. If you touch it accidently, please use ethanol to clean it.
Please use 100% Ethenol or Isopropyl Alcohol. DO NOT use medical alcohol, which may damage
the printer head.
Regularly clean the print head and supply sensors once change a new media to keep printer
performance and extend printer life.
- 36 - P2 2 0 123- 0 0 1_ C
Revision History
Date Revision Content
2017/1/9
B
Modify Config Utility from V2.04 to V2.07
2017/3/2
C
Revise Diagnostic Tool to Configuration Utility,
careless to accidentally
Loading...