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Primex XR 72MHz Synchronized Time Solution
XR 5 Watt & 30 Watt Transmitter
Install & Operation Guide
©2018 Primex. AllRights Reserved. The Primex logo is a registered trademark of Primex. Allother trademarks are the property of their respective owners. 10/8/2018. Primex, Inc..|
965 Wells Street | Lake Geneva, WI 53147 | www.primexinc.com | Ph: 1-262-729-4853
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Legal Notice
Copyright ©2018 Primex, Inc. All rights reserved.
Printed in the USA.
Information in this document is subject to change without notice. Software described in this document is furnished under a license
agreement or nondisclosure agreement. The software may be used or copied only in accordance with the terms of those
agreements.
No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic,
mechanical or otherwise, for any purpose, without the prior written permission of Primex, Inc.
Primex, Inc.
Primex is a leading provider of synchronized time and environmental monitoring solutions. Our solutions automate and maintain
facility compliance, increase efficiencies, enhance safety and reduce risk for organizations in the healthcare, education,
manufacturing and government vertical markets.
Worldwide Headquarters
965 Wells Street, Lake Geneva, WI 53147
Phone: 1-262-729-4853 | email: info@primexinc.com | www.primexinc.com
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Regulatory Compliance
Federal Communications Commission (FCC) / Industry Canada (IC)
License Requirements
l Operation of the Transmitter requires a FCC/IC operating license, which must be obtained prior to operation.
l FCC licenses must be renewed every 10 years and the IC licenses must be renewed annually.
l As a service, Primex will file the license application if the end-user desires it. An end-user that does not want Primex to file for
the original site license will be required to complete a waiver form, file the required application, and receive a valid license from
the FCC/IC prior to use.If you have any questions or need any assistance, please contact Primex Technical Support.
l Primex requires a copy of the licenses in order to complete the factory presets.
Product Compliance
l This device complies with Part 90 and Part 15 of the FCC rules and RSS-119 of Industry Canada.
l Canada IC: 4256A-FM72 (TX/RX/LED). The term "IC:" before the certification/registration number signifies only that the Industry
Canada technical specifications were met.
l Operation of this device is subject to the following two conditions:
1. This device may not cause harmful interference.
2. This device must accept any interference, including interference that may cause undesired operation.
Changes or modifications to any part of the Primex System components not expressly approved by Primex could void the userʼs
FCC/IC authority to operate the equipment.
Radio Frequency (RF)Exposure
To comply with FCC OET65 and Industry Canada RF exposure requirements, the antenna is only to be used or installed in locations
where the following antenna separation guidelines exist when the Transmitter is in operation. Distance above roofline is for direct
line of sight only. Distance Above Roofline: 8.95 ft. (2.72 m).
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Distance above roofline illustration
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Important Safety Instructions
Transmitter (Power Level) Dist ance Above Roofline (di rect line o f sight only)
5 Watt 6.8 ft. (2.0 m)
30 Watt 9.3 ft. (2.8 m)
READ ALL INSTRUCTIONS BEFORE INSTALLATION, OPERATION, OR MAINTENANCE OF PRODUCT.
Some of the following information may not apply to your particular product model; however, as with any electronic product,
precautions should be observed during installation, operation, and maintenance.
l Never operate the Transmitter without the antenna being properly connected to the Transmitter.Operating the Transmitter
without an antenna can lead to permanent damage of the Transmitter and poses a safety risk.
l Do not touch any of the antennas while broadcasting, as it could result in a skin burn or other injuries.
l Standard acceptance procedures must be followed prior to operating this equipment in the proximity of life support systems.
l Do not operate the Transmitter outdoors, in wet areas were there is standing water, or in areas where there is condensation or the
risk of condensation. Use in any of these environments will damage the Transmitter and void the warranty.
l Do not open the Transmitter to alter the internal elements in any way. This will void the warranty and could lead to unsafe
conditions, malfunction, and violations of FCC/IC regulations.
l Do not use a metal ladder during installation of the external antenna.
l During antenna installation, be sure to wear shoes with rubber soles and heals and wear protective clothing with long sleeves
and rubber gloves.
l Do not install the antenna on a wet or windy day when lighting or thunder is in the area or near power lines. Power lines,
telephone lines, and guy wires look the same. As a precaution please assume any wire can electrocute you.
The installation, maintenance, or removal of an antenna requires qualified, experienced personnel. The installation instructions are
written for such installation personnel.
Antenna systems should be inspected once a year by qualified personnel to verify proper installation, maintenance, and condition
of equipment.
Primex disclaims any liability or responsibility for the results of improper or unsafe installation practices.
Equipment Precautions
Radio Frequency (RF) Exposure
To comply with FCC OET65 and Industry Canada RF exposure requirements, the antenna is only to be used or installed in locations
where the following antenna separation guidelines (distance above roofline) exist when the Transmitter is in operation.
Healthcare Facility - Installation, Location, Conditions, Inspection
If the system is installed in a healthcare facility, top-floor testing must be performed to verify the power level IS LESS THAN -15dBm
and that no external antenna is be placed within 30 ft. (9.1 m) of any window or other GLASS CEILING or WINDOW of the facility.
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l Do not install antenna near power lines. Power lines, telephone lines, and guy wires look the same. As a precaution, please
assume any wire line can electrocute you.
l Do not install the antenna on a wet or windy day when lighting or thunder is in the area. Do not use a metal ladder during
antenna installation.
l Wear shoes with rubber soles and heels. Wear protective clothing including a long sleeved shirt and rubber gloves.
l The installation, maintenance, or removal of an antenna requires qualified, experienced personnel. These instructions are written
for qualified, experienced installation personnel, such as a Primex certified technician.
l Antenna systems should be inspected once a year by qualified personnel to verify proper maintenance, and condition of
equipment.
Antenna Installation
l Keep 12 in. (30.4 cm) of clearance on all sides of the enclosure.
l High power antenna is designed for mounting above the top of a small tower or pole.
l Best operation is obtained when the ground plane rods are above all objects.
l In the event that metal objects extend above the level of the ground plane, or it's necessary to mount the antenna on the side of
a tower. the radiation pattern will be distorted. The shape of the pattern depends on the size of the tower and the distance
between the antenna and tower. Radiation through the tower or metal objects is lower than from other directions.
l The antenna cannot be placed on or directly adjacent to walls or metal structures.
Guidelines for Working in Radio Frequency (RF) Environments
In accordance with Federal Communications Commissions (FCC) rules on RF emissions 47 CFR 1.1307 and OET65.
l All personnel entering this area must be authorized.
l Maintain a minimum of 4 ft. of clearance from the Antenna.
l Before working on antennas, notify equipment owners and shut off appropriate Transmitters.
l Assume all antennas are broadcasting.
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XR Series Specifications 9
Transmitter Operation 9
XR 5 & 30 Watt TransmitterSpecifications 10
GPS Receiver Specifications 12
Ground Plane Omnidirectional Antenna Specifications 12
Install XR 5 or 30 Watt Transmitter 14
Install Overview 15
Typical System Setup - 5 Watt and 30 Watt Transmitter 17
Tools and Equipment Required 18
Installation Location Requirements 19
Step 1: Assemble Ground Plane Omnidirectional Antenna 20
Contents
Step 2: Assemble Antenna Mast 21
Step 3: Secure Antenna to Mast 22
Step 4: Route Antenna LMR 400 Coaxial Cable 23
Step 5: Mount Antenna Mast 24
Assemble Non-Penetrating Roof Mount Kit Mount 25
Install Penetrating Antenna Kit 28
Install Antenna Pole Mount Kit 31
Step 6: Ground Antenna Mast 33
Step 7: Install GPS Receiver 34
Step 8: Complete Final Antenna Mounting Requirements 37
Step 9: Ground Transmitter 38
Step 10: Establish Transmitter Connections 39
Step 11: Configure NTP Time 40
Step 12: Establish Transmitter Settings 44
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Step 13: Verify Transmitter is Operational 46
Transmitter Front Display 47
Front display information 47
Time source communication status 47
LED status indicator 48
Time information displayed 48
Transmitter Main Menu 50
Main Menu options 50
View Switch Settings 50
View GPS Setup Menu 51
View Diagnostics Menu 51
Identify Active Diagnostic Error Code 52
Diagnostic Error Codes Specifications 53
Clear Error Codes 53
Support 55
Five Year Limited Warranty 56
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XR Series Specifications
XR Series Transmitters broadcast over a 72MHz frequency that leverage the precision of GPS satellite or Network Time Protocol
(NTP) time to wirelessly synchronize time to analog and digital clocks, timers and other time receivers throughout a facility.
Transmitter Operation
Time synchronization
Once a Transmitter has received its time, from either a GPS Receiver, NTP time source (XR models only) or another Transmitter, it
sets its internal clock. It then transmits time information or schedules via a wireless radio frequency signal to the wireless clocks,
bells, and other devices in the system. As a result, the system devices are precisely synchronized to each other and all time,
schedules, and events are kept current.
Time Source: a Transmitter receives time from a GPS Receiver or a NTP server (XR models only) and then broadcasts received time
and event schedules to clocks and other system devices.
Frequency and channel: a Transmitter operates on channels with 20kHz bandwidths and 72MHz frequency and is preset to one of
the channels licensed by the FCC/IC to minimize interference on these frequencies and channels.
Broadcast (Transmit) Schedule Transmitter with External Antenna: broadcasts its synchronized time to the system clocks and
devices from the 39th to the 6th minute of the next hour and changes to a standby mode during the 7th to the 38th minute of the
hour (standard broadcast schedule). During initial power-up, the Transmitter broadcasts for 8 consecutive hours. After the 8 hour
power-up period, the Transmitter reverts to its timed broadcast schedule.
Lightning Arrester - 5 Watt and 30 Watt models only: a lightning arrester is housed inside the enclosure and helps protect the
Transmitter and amplifier from lightning damage during severe weather. However, Primex cannot guarantee that all damage will
be prevented even with the lightning arrester installed.
High Power Amplifier - 5 Watt and 30 Watt models only: a high-power amplifier increases the output power of the base
Transmitter. The amplifier is housed in the Transmitter's industrial style enclosure for safety reasons. Transmitter includes an
externally mounted antenna and an RF power amplifier that increases the output power, allowing it to transmit a greater distance.
Analog Clock signal search frequency: six pre-scheduled times a day at 10:01, 2:01 and 6:01 a.m. and p.m. lock time (not the
actual time of the day), a clock's receiver turns on to search for a Transmitter signal to receive a time update, starting with the
previously stored channel number.
Digital Clock/Timer signal search frequency: every 10 minutes on the 5's (5, 15, 25, 35, 45, 55 minutes) of the hour, a clock's
receiver turns on to search for a Transmitter signal to receive a time update.
Power-up sequence
1. When the Transmitter is powered on, its front display lights up.
2. Green, yellow, and red LED lights turn on for 2 seconds as a test and then turn off.
3. Green LED illuminates to indicate the Transmitter is broadcasting.
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4. Front display initially displays the time as 12:00:00 and its software version.
Parameter Specification
Operating Frequency Range 72MHz
Channels 49 channels available (pre-programmed prior to shipping)
Dimensions 22 in. W x 17 in. H x 22 in. D (55.88 cm W x 43.18 cm H x .55.88 cm D)
Radio Technology Narrowband FM
System Impedance 50 Ohms
Voltage 120VAC
5. Transmitter checks the position of the switches on the back of the Transmitter, and stores the settings in its memory.
6. Transmitter completes an initialization sequence with its time source. Its time source may be either a GPS Receiver, NTP, or
Repeater (Satellite) Transmitter.
Power failure
During a power failure, the Transmitter continues to track time with the last valid time signal that it received. Once the power had
been restored, the Transmitter begins to broadcast (even without a valid time signal) to the down-stream components. Once the
Transmitter has been powered on for a few hours, it's capable of keeping track of time off its internal backup power for up to
eight hours.
l The system has a fail-safe design. If the failure of a system component or power loss to a component occurs, all down-stream
components continue normal operations using their own internal time base.
l If after a specified period of time communication has not been restored, a visual indicator of a loss of communication appears
and remains until communication is restored. Loss of communication visual indicators: Transmitter LED flashing, flashing
colon on LED digital clocks/timers; stepping of second hand on analog clocks.
NOTE
Transmitter with an External Antenna: In the event of a facility wide power outage, a Transmitter with an External
Antenna will broadcast continuously for 8 hours upon the restoration of power, synchronizing all Primex devices
throughout the facility.
In the event power to a Transmitter is shut off and turned back on (power cycled) the Transmitter will broadcast
continuously for 8 hours. Power cycling the Transmitter can be used to set/reset system devices. It's not recommended
to power-cycle a Transmitter when it is in an error status - indicated when its red LED is flashing.
XR 5 & 30 Watt TransmitterSpecifications
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Parameter Specification
Frequency 50/60 Hz
Current Draw 5 Watt: 0.9A
30 Watt: 1.41A
Wattage 5 Watt: 169.2W
30 Watt: 180W
Weight 55 lbs. (24.9 kg)
Settings Time Zone (factory preset), LAN/Local, 30 min offset, serial/USB/Ethernet
connectivity
Daylight Saving Time Bypass switch
Display Liquid Crystal Display (LCD)
Power Supply
120 VAC, 3 prong-plug, 14 ft. (4.26 m) cord
Operating Range 32° to 122°F (0° to 50°C)
Amplifier: Output Bandwidth >20 MHz maximum
Amplifier: VSWR (maximum) 4:1
Amplifier: Spurious Emissions -60 dBc
Amplifier: Output Power to External
Antenna
5 Watt model: 8.0 to 8.5 Watts at enclosure antenna connection (5.6 to 6.0 Watts at
antenna)
30 Watt model: 45 to 47 Watts at enclosure antenna connection (31.8 to 33.2 Watts
at antenna)
Connector at Antenna N-Male
NOTE
Canadian Notice: The manufacturer rated output power of this equipment is for single carrier operation. For situations
when multiple carrier signals are present, the rating would have to be reduced by 3.5 dB, especially where the output signal
is re-radiated and can cause interference to adjacent band users. This power reduction is to be by means of input power or
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gain reduction and not by an attenuator at the output of the device.
Parameter Specification
Cable 10 ft. (3.05 m) cable
50, 100 and 200 ft. (15.24 m, 30.48 m and 60.69 m) extensions available. The maximum total length of the cable
cannot exceed 200 ft. (60.96 m).
Dimensions 2.5 inches W x .75 inches H (6.35 cm x 1.91 cm)
Mounting
Bracket
3.5 inches W x 1.4 inches H x 4.5 inches D (8.89 cm x 3.56 cm x 11.43 cm)
Included for rooftop or window installation.
Weight 0.75 lb (.34 kg)
Operating
Range
-32° to 158° F (-30° to 70° C)
Parameter Specification
Frequency Range 68–80 MHz
Gain 0 dBd
GPS Receiver Specifications
A GPS Receiver draws time information from the U.S. Government Satellites, providing the system with Coordinated Universal
Time (UTC).
l Mounted to rooftop, pole, or window (not a Low-E glass window).
l GPS Receiver sends UTC time to the Transmitter via the NMEA 0183 standard protocol.
l Optional GPS extension cable. A specially designed low-resistance cable to extend the distance between GPS Receiver and
Transmitter. The maximum total length of the cable cannot exceed 200 ft. (60.96 m).
Ground Plane Omnidirectional Antenna Specifications
The external antenna is a heavy duty, light weight ground plane antenna designed to be mounted outdoors.
l Designed for mounting to a 1.25 inches (3.17 cm) rigged galvanized conduit.
l Best operation is obtained when the ground plane rods are above all objects.
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Parameter Specification
Impedance 50 ohms
VSWR <1.5:1
Polarization Vertical
Maximum Input Power 75 watts (at 50° C)
H-plane Beamwidth Omni
E-plane Beamwidth 78 degrees (half-power)
Connector N-female
Weight 4.4 lb (2 kg)
Dimensions Radiating element: 29.4 inches H (74.7 cm)
Ground radials: 41.5 inches W (105.41 cm)
Lighting Protection Direct Ground
Wind Survival Rating* 120 mph (200 kph)
Compliance FCC Part 90 Accepted
IC RSS-119 Accepted
NOTE
* Mechanical design is based on environmental conditions as stipulated in EIA-222-F (June 1996) and/or ETS 300 019-1-4
which include the static mechanical load imposed on an antenna by wind at maximum velocity.
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Install XR 5 or 30 Watt Transmitter
Leveraging the precision of GPS satellite or Network Time Protocol (NTP) time, XR Series Transmitters wirelessly synchronize time
for analog and digital clocks, timers and other satellite Transmitters throughout a facility. The Transmitter includes an external
roof mounted antenna, which requires installation by a Primex Certified Installer.
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Install Overview
Before you begin to install a 5 or 30 Watt Transmitter with an External Antenna, review the information below.
l Review the Installation Guidelines and identify the installation location of the Transmitter and system components.To learn
more, view "Installation Location Requirements" on page19.
l Inspect system components to verify packaging includes all supplied parts for each system component and verify no damage
has occurred during shipping.
l Do not install or attempt to set the system wireless clocks or devices until the Transmitter and its components are installed and
configured; Transmitter is powered, its time source is configured and time is received, and is fully operational.
NOTE
Prior to the date of installation, the Pre-installation Requirements acknowledgment form is required to be completed and
submitted to Primex.
Installation overview
Listed below is a summary of the order in which the Transmitter, external antenna, and its components are to be installed and
configured.
Step 1: Assemble Ground Plane Omnidirectional Antenna
Step 2: Assemble Antenna Mast
Step 3: Secure Antenna to Mast
Step 4: Route Antenna LMR 400 Coaxial Cable
Step 5: Mount Antenna Mast
Step 6: Ground Antenna Mast
Step 7: Install GPS Receiver
Step 8: Complete Final Antenna Mounting Requirements
Step 9: Ground Transmitter
Step 10: Establish Transmitter Connections
Step 11: Configure NTP Time
Step 12: Establish Transmitter Settings
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Step 13: Verify Transmitter is Operational
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Typical System Setup - 5 Watt and 30 Watt Transmitter
Installation, maintenance, or removal of an antenna is to be performed by a Primex certified installer.
Transmitted signal from the antenna radiates in a circular and “umbrella” pattern; therefore a central location for the Transmitter
where the antenna is at maximum allowable height is recommended to ensure best possible coverage. In the event that metal
objects extend above the level of the ground plane, the radiation pattern will be distorted. Radiation through metal objects will
be lower than from other directions.
The illustration below represents a typical system setup.
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Tools and Equipment Required
To following tools and equipment below are required to install a Transmitter with an External Antenna.
l Hammer drill
l Power drill
l 3/4 inch concrete drill bit, 18 in. (45.7 cm) long
l Penetrating mount only: 5/8 inch concrete drill bit, 18 inch (45.7 cm) long
l 1/2 inch wrench
l 3/4 ft. deep well socket with ratchet
l 10 inch (25.4 cm) adjustable wrench
l Phillips screwdriver
l Flat head screwdriver
l Lineman’s pliers
l Shears/scissors
l Silicone caulk; required to seal cabling/ground penetration
l Transmitter rack (recommended)
l Building ground near Transmitter
l Ground near transmitting antenna
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Installation Location Requirements
When planning the system installation of a Transmitter with an External Antenna, Primex recommends taking into consideration the
below guidelines. Location is extremely important to ensure the best operation of your system.
NOTE
Prior to installation and to assure optimum performance of the system, it's recommended a site survey is completed by
Primex. The site survey includes an analysis and recommendation of the installation location of the system components
and ground plan omnidirectional antenna.
l Transmitter should be located on the tallest building near center of area of coverage. In a multi-story building, locate
Transmitter on the top floor; significantly improves coverage to the lower floors due to the “umbrella” pattern of transmission.
l Transmitter must be located within 100 feet (30.4 m) from the antenna. The maximum cable length allowed between the
External Antenna and Transmitter is 100 feet (30.4 m). The system is attenuated to the 100 feet (30.4 m) of coaxial cable;
typically figure between 80 to 85 feet of usable cable length.
l Transmitter must be located a minimum of 4 feet (1.2 m) above the floor.
l Transmitter must be located within 5 feet (1.5 m) from a 120 VAC electrical outlet. 10 AMP dedicated service recommended.
l Transmitter enclosure clearance. 5 or 30 Watt Transmitter enclosure dimension is 18" L x 22" W x 22" D (46 cm L x 56 cm W x 56
cm D), required wall space is 24" L x 30" H x 30" D, allowing for a minimum clearance of 4" (10 cm) rear, 12" (30.4 cm) front,
and 10" (25.4 cm) side. 1 Watt Transmitter enclosure dimension 17” L x 12” W x 2” D (5.08 cm L x 43.18 cm W x 30.48 cm D),
required area on the wall is 24” L x 18” W x 3” H.
l Transmitter must be located in a controlled environment that is 32 to 122° F (0 to 50° C) and non-condensing humidity
environment.
l Transmitter shelf mounting: For 5 and 30 Watt Transmitter models, a shelf with enforcement must be provided that is 24” x 24”
and support a weight of 60 lbs. A shelf for a 1 Watt Transmitter can be purchased from Primex.
l External Antenna must be located at a minimum of 15 feet (4.5 m) clear from the radius of other antennas.
l External Antenna must be located at least 10 feet (3 m) from normal traffic area.
l External Antenna mast must be located within 10 feet (3 m) from earth ground.
l External Antenna cannot be placed on or directly adjacent to walls or metal structures.
l External Antenna cannot be located near television receiving antennas.
l External Antenna cannot be mounted indoors or in enclosed areas.
l External Antenna cannot be mounted to pre-existing antenna towers. If this is desired, contact Primex prior to installation.
l 5 or 30 Watt Transmitter in healthcare facility: External Antenna must be located 30 feet (9 m) from any window or other glass
openings. If Hospital Paging Link Receiver is located on roof, Primex is required to be supplied the frequency prior to
installation.
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Step 1: Assemble Ground Plane Omnidirectional Antenna
How to assemble a Ground Plane Omnidirectional antenna
1. After removing the antenna from the shipping box, inspect all contents to ensure all parts are on hand and no damaged has
occurred during shipping.
2. Screw the three radials into the base of the antenna.
3. Assemble the U-bolt on the base of the antenna. The Mast is to be aligned with the top of the mast channel.
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Step 2: Assemble Antenna Mast
The Antenna Mast has two sections secured by a hex bolt during shipment. The two sections include a5 ft. x 1.25 inch (1.52 m x
2.54 cm) rigid galvanized conduit and a 5 ft. x 1 inch (1.52 m x 3.17 cm) rigid galvanized conduit.
NOTE
1 Watt Transmitter (External Antenna) model only - non-penetrating mounting kit only includes the 5 ft. x 1.25 inch rigid
galvanized conduit section.
How to assemble an antenna mast
1. Loosen and remove the hex bolt.
2. Remove the 5 ft. x 1 inch (1.52 m x 3.17 cm) rigid galvanized conduit section.
3. Insert the 5 ft. x 1 inch (1.52 m x 3.17 cm) rigid galvanized conduit section into the 5 ft. x 1.25 inch (1.52 m x 2.54 cm) rigid
galvanized conduit section in reverse as shipped - to attain a combined antenna mast length of 9 ft. (2.74 m).
4. Align the sections fastening holes and secure sections together using the supplied hex bolt and nuts.
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Step 3: Secure Antenna to Mast
Complete the steps below to secure the antenna to the mast.
1. Attach and fasten the antenna channel side base to the top of the 1 inch rigid galvanized conduit section.
2. Use a 1/2 inch wrench to tighten the nuts on both of the U-bolts, both evenly and securely. To ensure it's secure, tighten the
second nut to the first nut.
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Step 4: Route Antenna LMR 400 Coaxial Cable
How to route the LMR 400 coaxial cable from the Transmitter to the antenna
1. Drill a 1 inch (2.54 cm) hole through an exterior wall of the building that is in close proximity to the antenna installation
location.
2. Roll out the LMR 400 cable to prevent kinks from developing during routing.
3. Route the LMR 400 cable female connector from the Transmitter installation area to the outside installation location of the
antenna, leaving enough cable for two 1 ft. (0.30 m) diameter coils at the base of the antenna mast.
4. Form and secure two 1 ft. diameter (305 mm) loops in the LMR 400 cable at the base of the mast for lightning protection.
5. Connect the LMR 400 cable to the antenna.
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Step 5: Mount Antenna Mast
There are three available mounting methods. Installation is dependent upon the mounting kit supplied with the system.
NOTE
Mounting the antenna mast may require two people.
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Assemble Non-Penetrating Roof Mount Kit Mount
Description Qty
Rigid galvanized conduit mast | 5 ft. x 1.25 inches (1.52 m x 3.17 cm) 1
Tripod leg | 27 inches (2.54 cm) each in length 3
Frame rail (long) | 34 ¾ inches (88.26 cm) 2
Frame rail (short) | 28 ¼ inches (71.75 cm) 4
Grounding Clamp 1
Long carriage bolt 1
Short carriage bolt 11
Flat washers 12
Lock nuts 12
The Non-Penetrating Antenna Kit is designed for mounting a ground plane omnidirectional antenna when mounting to the side
of a structure is not practical. The overall footprint of the frame is 29 inches x 35 ½ inches (73.66 cm x 88.9 cm).
Kit Contents
NOTE
Installation requires six 8 inch x 8 inch x 16 inch concrete blocks (not supplied).
The kit is supplied with the following parts. If any of these items are missing, please contact Primex.
How to assemble a Non-Penetrating Antenna Mount
1. Verify the kit contents.
2. Assemble the outer frame by laying the two long frame rails parallel to each - approximately 30 inches (76.2 cm) apart.
3. Insert a short carriage bolt from the bottom at each frame rail end, pointing skyward (4 total).
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4. Connect the two long frames rails by placing the two short frame rails on top of the four protruding bolts to form a rectangle.
Make sure the square holes in the short tail "sides" are directly opposite each other.
5. Place a washer and nut on each of the four bolts and finger tighten.
6. Position the tripod within the four-sided frame.
7. Secure the three tripod legs to the inside of the frame by inserting three short bolts, from the inside and placing the washer
and nut on the outside of the frame.
8. Drop the bottom of the mast (end with hole) through the top of the tripod collar.
9. Place the remaining two short rails parallel to each other, separated by the bottom of the mast.
10. Align the hole at the bottom of the mast, with the two square holes in the short frame rail sides.
11. Insert the long bolt and connect the frame rails to the mast.
12. From the underside of the frame, insert the four remaining short bolts upward and connect the inner short tails to the frame.
13. Tighten all nuts to secure.
14. Use six 8 inch x 8 inch x 16 inch concrete blocks to ballast the antenna mounting. Blocks are to be placed from rail to rail on
each side of the mast; three blocks per side with a single block placed on each end and one in the middle.
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Non-Penetrating Mount Illustration
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Install Penetrating Antenna Kit
Description Qty
Rigid galvanized conduit section | 5 ft. x 1.25 inches 1
Rigid galvanized conduit insert | 5 ft. x 1 inch 1
Antenna mounting clamp 2
Hex head bolt | 1/2 inch 2
Bolt washer | 1/2 inch 8
Lock washer | 1/2 inch 8
Hex nut | 1/2 inch 8
The Penetrating Antenna Kit contains the materials required to mount the antenna to a wooden pole or masonry wall. A 5/8 inch
(1.58 cm) diameter mounting hole is required and the maximum diameter of the pole or wall thickness is 14 inches (35.56 cm).
Kit contents
The kit is supplied with the following parts. If any of these items are missing, please contact Primex.
How to mount an antenna using a Penetrating Antenna Kit
NOTE
The recommended diameter of the pole or the wall thickness should not exceed 14 inches (35.56 cm).
1. Verify the kit contents.
2. Assemble both clamps, as shown below, tightening the hex nuts to a torque of approximately 45 ft-lbs.
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3. Remove the nut and washer from the 14 inch threaded rod.
4. Drill a 5/8 inch hole through the top of an exterior wall.
5. Insert the 14 inch threaded rod through the hole in the wall. If the thickness of the wall is greater than 10 inches, a longer rod
may be required. Different lengths of rod are available at hardware stores. If a longer threaded rod is needed, use a 5/8”-11
threads per inch rod.
6. Place the nut and metal plate over the rod.
7. Tighten the square nuts to an approximate torque of approximately 55 ft-lbs.
8. Drill a second 5/8 inch (1.59 cm) hole 2.5 ft. (0.76 m) directly below the first hole.
9. Ensure both clamps are vertically aligned, as shown below
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10. Repeat Steps 4 through 6.
11. Connect the LMR 400 cable to the antenna. Be sure the connection is tight.
12. Insert the mast into the clamps.
13. Tighten both clamps evenly and securely.
14. Install gelwrap splice enclosure over the connection between the LMR400 cable and antenna. Secure gelwrap to mast using
common electrical tape or cable ties.
15. Next, route the antenna cable. To learn more, view "Step 4: Route Antenna LMR 400 Coaxial Cable" on page23.
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Install Antenna Pole Mount Kit
Description Qty
Rigid galvanized conduit section | 5 ft. by 1.25 inches 1
Rigid galvanized conduit section | 5 ft. by 1 inches 1
X style clamp 2
U-clamp 4
1/2 inch all thread bolt 4
1/2 inch lock washer 16
1/2 inch hex nut 16
The Antenna Pole Mount kit is designed for the purpose of mounting the antenna to round or angled tower legs.
l The clamps can be used on round tower legs that measure from 1.25 inches to 3.25 inches (3.17 cm to 8.25 cm) OD or on
angled tower legs that measure up to 3 in. (7.62 cm) on a side.
l The center section of each clamp is welded to provide mechanical stability and all parts are hot-depped galvanized steel.
Kit contents
The kit is supplied with the following parts. If any of these items are missing, please contact Primex.
How to mount an antenna using a Pole Mount Antenna Kit
1. Verify the kit contents.
2. Assemble both clamps, tightening the hex nuts to an approximate torque of approximately 45 ft-lbs.
3. Tighten half of one clamp two feet below the top of the pole. Use a 3/4 inch wrench to do this and be sure to tighten the
4. Using a 3/4 inch wrench, tighten half of the other clamp a few in. below the top of the pole. Be sure to tighten the clamps
5. Connect the LMR 400 cable to the antenna. Be sure the connection is tight.
6. Insert the mast into the clamps. The bottom of the mast should be a minimum of 2 inches below the bottom clamp.
clamps both evenly and securely.
both evenly and securely.
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7. Using a 3/4 inch wrench, tighten all nuts on both clamps.
8. Next, route the antenna cable. To learn more, view "Step 4: Route Antenna LMR 400 Coaxial Cable" on page23.
Pole Mount Assembly Illustration
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Step 6: Ground Antenna Mast
NOTE
The National Electrical Code (NEC) requires that every antenna installation be grounded. Also many areas have local
antenna grounding codes. Be sure that you are familiar with local grounding and other antenna regulations and codes.
How to ground the antenna mast
1. Secure the ground clamp (supplied) around the antenna mast.
2. Insert and tighten the #6 gauge wire (supplied) in the ground clamp.
NOTE
Cut the wire off at the necessary length. The remainder of the wire will be used to ground the Transmitter.
3. Connect the other end of the #6 gauge wire to a verified building/earth ground.
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Step 7: Install GPS Receiver
Part Quantity
Mounting bracket
1
GPS 18 LVC and connector
1
M3 x 0.5 x 6 mm pan head screws
2
#6 x 3/8 sheet metal screw 3
Suction cups 3
U-bolt with nuts for mounting on 1 inch (2.54 cm) pole 1
A GPS Receiver is required when a Transmitter is set to use GPS as its time source.
Installation location guidelines
Determine a suitable location for the GPS Receiver unit.Location is extremely important to ensure the best operation of the
system.
l GPS Receiver must be mounted where it has a "clear view of the sky" to receive a GPS signal 24 hours a day.
l Typical mounting locations of the GPS Receiver unit include the inside of a window (not a Low-E glass window), to an exterior
pole, or on a rooftop.
l GPS Receiver unit should be kept away from large metal objects.
l GPS Receiver unit and cable must be mounted above any potential standing water, snow depth, leaves or other obstructions
and is protected from the weather.
l Maximum total distance of the GPS cable to the Transmitter cannot exceed 200 feet (60.96 m).
l If the GPS cable is located outdoors, the use of a GelWrap splice enclosure is strongly recommended.
GPS Receiver mounting kit contents
How to mount a GPS Receiver
1. Verify the kit contents and the installation location meets the installation guidelines.
2. From the outside of the building, route the GPS cable.
External antenna Transmitter: route through a 3/4 inch drilled hole into the building.
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3. Assemble and mount the GPS Receiver unit to either the inside of a window (not Low-E glass) or to an outside pole or
rooftop. The mounting location is required to have a clear view of the sky.
NOTE
Be sure to follow local building code requirements when attaching the GPS unit to the inside of a window. Clean the
windowpane before using the suctioncups for attachment.
4. Route GPS cable and connect to Transmitter GPS connection.
1 Watt Transmitter: connect cable to the GPS IN connection.
5 or 30 Watt Transmitter: connect cable to the Transmitter exciter GPS IN connection.
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GPS Receiver installation components and illustration
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Step 8: Complete Final Antenna Mounting Requirements
During this step, you will weatherproof and secure the cabling, verify all connections are secure, and caulk any exterior holes.
1. Weatherproof the antenna connection using GelWrap kit supplied.
2. Secure the GPS cable and LMR 400 cable to the building and mast.
3. Leave a drip loop where both cables enter the building to prevent water from entering the building.
4. Use UV resistant zip ties to secure the cables to the mast and building.
WARNING
Do not zip tie the GPS cable to the LMR 400 cable. These two cables must be 2 inches (5.08 cm) apart at all times, with the
exception of the point where they enter into the building.
5. Verify all nuts and bolts in the mounting hardware are secure.
6. Caulk all exterior holes.
7. Secure and tie wrap all indoor cables.
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Step 9: Ground Transmitter
Complete the steps below to ground the Transmitter.
1. Connect and tighten the terminal ground lug (supplied) on the Transmitter.
2. Insert and tighten #6 gauge wire (supplied) into the Transmitter terminal ground lug.
3. Connect other end of wire to a verified building/earth ground source.
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Step 10: Establish Transmitter Connections
Connection Type Description
Network LAN RJ-45 Ethernet NTP time source
Scheduler USB (Server
Connect)
USB Type B Scheduler connection
Scheduler Serial RS232 DB9,
male
Scheduler connection
GPS IN MiniDIN 7-Pin GPS Receiver connection
Baseband Monitor MiniDIN 9-Pin Amplifier diagnostic connection
Power US: 9V DC power AC-power connection
External Antenna Coaxial External antenna connection to Transmitter enclosure external antenna
connection
Time source connections
A 5 and 30 Watt time source connections are located in its removable access panel.
5 and 30 Watt Transmitter connection specifications
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Step 11: Configure NTP Time
An XR Transmitter can be configured to use NTP as its time source. If the system will use NTP, complete the configuration
procedures below.
Overview
l To use NTP time, the Transmitter is required to be connected to a wired Ethernet network, its switch settings 1 and 2 must be
set to the UP position, and optionally can be configured to use an alternate NTP time source if the factory-default NIST time
source will not be used.
l The Transmitter NTP settings are accessed and configured from a Web browser on a computer that is on the same Local Area
Network (LAN) as the Transmitter. If you need assistance, contact the facility's IT department.
NOTE
Prior to configuring the NTP time source, please be aware the IP address of an NTP server and Transmitter is required to
complete this configuration. Before beginning this procedure set the computer to use a static IP address.
Transmitter Factory Default Network Settings
l Factory-default IP address: 192.168.1.1
l Subnet mask: 255.255.255.0
l User name and password: blank (not required)
l Pre-Configured NTP Time Source: By default when configured for NTP time, the Transmitter is programmed from the factory to
obtain the NTP time from the National Institute of Standards and Technology. According to the NIST they provide a public
service by outputting one of two official time sources by the United States. Readings from the clocks of the NIST contribute to
world time, called Coordinated Universal Time (UTC). The time maintained by NIST should never differ by more than 0.000 0001
seconds from UTC. For more information, please visit: http://www.nist.gov
l Factory-default IP address: 192.168.1.1
l Subnet mask: 255.255.255.0
l User name and password: blank (not required)
l Pre-Configured NTP Time Source: By default when configured for NTP time, the Transmitter is programmed from the factory to
obtain the NTP time from the National Institute of Standards and Technology. According to the NIST they provide a public
service by outputting one of two official time sources by the United States. Readings from the clocks of the NIST contribute to
world time, called Coordinated Universal Time (UTC). The time maintained by NIST should never differ by more than 0.000 0001
seconds from UTC. For more information, please visit: http://www.nist.gov
NOTE
Be sure to write down and file the changes you make to network configuration settings. Once the default static IP
address is changed, the factory default IP address will no longer work and you must use the new settings to access the
Transmitter configuration.
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How to configure a Transmitter to use a NTP time source
1. Located on the back of the Transmitter, set dip switch 1 and 2 to the UP position.
2. Insert one end of an Ethernet cable into the Ethernet port located on the back of the Transmitter and the other end into a port
on the facility's Ethernet network.
3. Apply power to the Transmitter.
4. From your computer, open a web browser and from the address bar enter the Transmitter's factory default IP address:
http://192.168.1.1
If the Transmitter IP address has been changed from the factory default address, complete the steps in topic Set a
Temporary IP Address for the Transmitter LAN Interface.
NOTE
Your computer is required to be on the same subnet as the Transmitter (for example: 192.168.1.10).
5. The Connect To dialog window is displayed.
6. Leave both user name and password blank, click OK to log into the Transmitter. The XPort Device Configuration Manager
screen is displayed.
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7. Click Network. The Network Settings screen is displayed.
8. To change the factory default static IP address, set the options in the Network Settings screen.
l To use DHCP, select “Obtain IP address automatically”. You must also enter the DHCP Host Name.
l To use a static IP address, select “Use the following IP configuration” and enter the IP Address, Subnet Mask and Default
Gateway.
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NOTE
Be sure to write down and file the changes you make to the network configuration settings. Once the default static IP
address is changed, the factory-default IP address will no longer work and you must use the new settings to access
the Transmitter configuration.
9. (Optional) Enter the IP address of the NTP server to set the Transmitter's time source.
10. Click OK.
11. Click Apply Settings on the configuration frame.
The Transmitter automatically reboots (restarts). The window below is displayed.
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Step 12: Establish Transmitter Settings
Switch Function Up Position Down Position
1 NTP/GPS Receive time from NTP server. Receive time from a GPS Receiver.
The setting panel is located on the back of an XR Series Transmitter. The setting panel consists of dial and dip switch settings that
set its channel number, time zone, and time source.
Channel Number
Preset by factory. The Channel Number is set according to the FCC/ICC Site License; do not attempt to change without contacting
Primex.
Time Zone
l Transmitter with ExternalAntenna: the Time Zone is preset by the factory. If your application requires adjustments to these
settings, contact Primex Technical Support.
4 for Atlantic Time Zone
5 for Eastern Time Zone
6 for Central Time Zone
7 for Mountain Time Zone
8 for Pacific Time Zone
9 for Alaska Time Zone
A for Hawaii Time Zone
0 for Greenwich Mean Time (GMT)
Time source and time settings
Set the Transmitter dip switch settings below to meet the system requirements.
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Switch Function Up Position Down Position
2 LAN/Local LAN network connection is enabled.
Required for use of NTP time source.
Local USB and/or serial port attached
to unit is enabled.
3 Aux 3 (setting
unassigned)
Not applicable Not applicable
4 Aux 4 (setting
unassigned)
Not applicable Not applicable
5 -30M -30 minute offset enabled
Transmitter is installed in Newfoundland or other
countries with a -30 minute off set.
-30 minute off set disabled
(default position)
6 UTC Offset Transmitter is installed in Europe. Transmitter is installed in North
America
7 Daylight Saving
Time
Daylight Saving Time is disabled. Daylight Saving Time is enabled.
8 12-Hour or 24-
Hour Time
Time is displayed in 24 hour time. Time is displayed in a 12 hour time.
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Step 13: Verify Transmitter is Operational
The final step is to verify the system Transmitter is operating and functional.
1. Verify a GPS signal or NTP time has been received.
2. Verify the time and date displayed on the Transmitter front display are correct.
3. Verify the Channel Number is set correctly.
4. Verify the Transmitter does not have any error codes. To learn more, view "View Diagnostics Menu" on page51.
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Transmitter Front Display
The front LCD display of a XR Series Transmitter displays its current status, configured settings, and allows you to perform
diagnostic tasks. The Transmitter's settings are configured from the setting panel located on the back of the unit.
Front display information
Listed below is a summary of the information provided on the front display of an XR Transmitter.
l Time: current time set in the Transmitter.
l Time Zone: Time Zone set in the Transmitter.
l Daylight Saving Time Status: DST setting. DT (Daylight Saving Time) or ST (Standard Time) is displayed.
Time Source Connection: indicates the configured time source; GPS ( tower symbol), NTP ( symbol), Repeater
l
(Satellite) ( symbol).
Time Source Communication: status of GPS or NTP communication ( parentheses)
l
l Firmware Version: firmware version of the Transmitter.
l Day/Date: day and date received from the GPS or NTP time source.
l Channel Number: channel number that the Transmitter is set to.
l LED Status Indicator: status and operating condition of the Transmitter unit.
l
Menu: view Transmitter settings and Diagnostic Error Codes. For details, see topic Transmitter Main Menu.
Time source communication status
The status of a Transmitter's time source is indicated by its communication indicator, located on its front display.
GPS time source: when the symbol is displayed the GPS Receiver is connected to the Transmitter and there is proper
l
communication between the GPS Receiver and Transmitter. When the Transmitter is receiving valid time data from the GPS
Receiver the three parentheses symbol will sequence in a motion pattern.
NTP time source: when configured to receive time from a NTP time source, a symbol is displayed.
l
Repeater (Satellite) Transmitter: when configured to receive time from another Transmitter, a symbol is displayed.
l
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NOTE
When the time source is NTP ( ) or a Repeater (Satellite) Transmitter ( ), you will not see the three parentheses
symbol constantly. Time reception occurs at defined intervals depending on a number of different factors. If the
marks are not coming in continually, it's not cause for alarm.
For a GPS time source, if the marks are not appearing, the GPS Receiver is not receiving a signal from the satellites.
LED status indicator
A Transmitter has a system status LED indicator on its front display to keep an end-user apprised of the status and operating
condition of the unit.
All LEDs turn on for 2 seconds when the Transmitter is powered on. After power on, the LEDs indicate the broadcast state of the
Transmitter and signify warnings and errors.
Green Transmit LED: identifies the broadcasting status of the Transmitter.
l Steady Green LED: Transmitter is broadcasting time.
l Flashing Green LED: Transmitter is not broadcasting because of a user scheduled event, such as a Transmitter off request.
l Green LED Off: Transmitter did not get an initial time and is not broadcasting, or a software/hardware error is preventing full
transmission output.
Yellow Warning LED: when flashing, the Transmitter needs attention.
Red Error LED: when flashing, the Transmitter requires attention.
Time information displayed
Time Zone
Only U.S. Time Zone information is displayed on the Transmitter display, however the Time Zone can be verified by checking to
see that the correct hour is displayed once the Transmitter has received valid data from its time source.
The U.S. time zones displayed are: Eastern (E), Central (C), Mountain (M) or Pacific (P). The Transmitter can be set for all 24 time
zones around the world.
12 or 24 Hours
The 12/24-hour option only affects the Transmitter display. If AM or PM is displayed, then the 12-hour option is selected on the
back. If neither AM nor PM is displayed, then the 24-hour option is selected.
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US: Daylight Saving Time (DST)
The letters “DT” (Daylight Saving Time) or “ST” (Standard Time) is displayed when adjustment for Daylight Saving Time is active.
The Transmitter is set to automatically make adjustments for DST. If neither “DT” nor “ST” are displayed, then DST does not apply
and the DST/ST switch is in the UP position.
The adjustment to Daylight Saving Time and back to Standard Time takes effect at 2:00 AM on the day of change.
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Transmitter Main Menu
The front display Main Menu provides access to view the Transmitter's settings and diagnostic information.
The Main Menu is reached by pressing once on the (right arrow) button.
To scroll down the Main Menu use the button. If you scroll too far use the (arrow up) button to go back.
Main Menu options
Switch Settings: displays what the switch settings, located on the back of the unit, are set to. For detailed information, see topic
View Switch Settings
GPS Setup: display is used to select the appropriate GPS Receiver. For detailed information, see topic View GPS Setup Menu
Diagnostics: displays the Transmitter's configuration information. For detailed information, see topic View Diagnostics Menu
Diagnostic Error Code: displays which error, if any, has occurred. For detailed information, see topic Diagnostic Error Codes
Specifications
Tech Support Info: displays support contact information.
View Switch Settings
The Main Menu Switch Settings selection provides the details of what the Transmitter dip switch settings, located on the back of
the unit, are set to.
How to access the Switch Settings menu
Move the selection arrow so that it is pointing to Switch Settings then press the (right arrow) button once.
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Switch Settings information displayed
Channel Number: displays the Channel Number the Transmitter is broadcasting from per its FCC/ICC license.
Time Zone: displays the Time Zone.
ST/DST: displays whether or not Daylight Saving Time has been enabled.
24h/12h: displays the time option selected for the display.
UTC offset: displays the Time Zone location relative to Greenwich, England. (- ) is west of England; (+) is East of England.
-30m/off: displays whether or not the -30m is enabled or disabled.
NTP/GPS: displays the time source input option selected (NTP or GPS).
LAN/Local: display whether the Transmitter’s serial port is connected to a network port or locally.
Aux 3: future expansions.
Aux 4: future expansions.
View GPS Setup Menu
Move the selection arrow so that it is pointing to GPS Setup, then press the (right arrow) button once. This shows that the
Transmitter has a port for a GPS 16 or 18.
View Diagnostics Menu
To view the Diagnostic Menu move the selection arrow so that it is pointing to Diagnostic, then press the (right arrow)
button once.
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Diagnostic menu specifications
There are seven entries that reflect the Transmitter configuration.
Firmware Rev: displays current version of software the Transmitter is running on.
Time Since Last GPS: displays how much time has passed since the Transmitter last received valid time from the GPS Receiver.
Hardware Rev: displays the hardware revision number
GPS/Repeater: displays if there is a GPS or a Repeater connected. If NTP is the time source, Repeater is displayed.
Last Repeater Update: displays how much time has passed since the Transmitter last received valid time from a Repeater Switch
or NTP time.
Serial Number: displays the Transmitter serial number.
MAC Address: displays the device ID for the Network Interface.
Identify Active Diagnostic Error Code
To identify the error code resulting in the red or yellow LED indicator, scroll to the entry that has a dot in front of it; which
indicates that entry is the error.
When a Transmitter error code occurs, the yellow or red LED flashes and the error is logged. The LEDs continue to flash until all
logged errors have been cleared.
Diagnostic Error Codes definitions
Bad Output Power: indicates the Transmitter is not transmitting at the appropriate power level.
PLL Diagnostics: indicates the Transmitter is having trouble locking onto a channel; rendering it unable to broadcast time or
schedules.
No GPS or Repeater Connected: indicates the Transmitter is not connected to a time source.
VSWR Errors: indicates there is a problem with either the High Power Antenna (may need repositioning) or the antenna cabling.
No GPS in 48 Hours: indicates the Transmitter has not synchronized to a time source for more than 48 hours.
No 1PPS in 48 Hours: indicates the time on the display has not been synchronized by 1PPS (1 Pulse Per Second) for more than 48
hours.
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Diagnostic Error Codes Specifications
There are six Diagnostic Error Codes that identify the cause of the error occurring.
How to view Diagnostic Error Code(s)
Move the selection arrow so that it's pointing to the Diagnostic Error Codes, then press the button once.
1.
Diagnostic Error Codes definitions
Bad Output Power: indicates the Transmitter is not transmitting at the appropriate power level.
PLL Diagnostics: indicates the Transmitter is having trouble locking onto a channel; rendering it unable to broadcast time or
schedules.
No GPS or Repeater Connected: indicates the Transmitter is not connected to a time source.
VSWR Errors: indicates there is a problem with either the High Power Antenna (may need repositioning) or the antenna cabling.
No GPS in 48 Hours: indicates the Transmitter has not synchronized to a time source for more than 48 hours.
No 1PPS in 48 Hours: indicates the time on the display has not been synchronized by 1PPS (1 Pulse Per Second) for more than 48
hours.
Clear Error Codes
Clearing an XR Transmitter error code stops the yellow and red LEDs from flashing.
How to clear error codes
From the front panel, press right arrow button once to access the Main Menu.
1.
Use the down arrow button to select Diagnostic Error Codes, then press the right arrow button once.
2.
3. Use the down arrow button to scroll to the error, which is indicated by a preceding dot next to the error.
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Press the right arrow button once. The display will show when the error was logged. Note the time and data of the
4.
error.
Press the right arrow button once.
5.
Display will read: “Clear all errors?. Press the right arrow button once.
6.
7. “Yes” and “No” are displayed with a selection arrow.
Selecting "Yes" followed by the pressing the ENTER button clears the errors.
Selecting “No” followed by pressing the ENTER button cancels the process and takes you back to the main menu.
8. Wait several seconds for the time/date to be displayed.
NOTE
If the LEDs continue to flash, repeat procedure as there may be additional errors to be cleared. If same errors continue to
be logged, additional troubleshooting may be required. For further assistance, contact Primex Technical Support at 1-
262-729-4860.
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Support
To obtain additional technical documentation for Primex products, visit the Support area on our website at www.primexinc.com
You may require Technical Support when you have questions about product features, system configuration, or troubleshooting.
Support services are delivered in accordance with your organization's support agreement, end user licenses agreements, and
warranties, either with a Primex Certified Sales and Service Partner or directly with Primex.
Support through Primex Certified Sales and Service Partners
Ensuring our customers experience excellent service is of utmost importance to Primex. Our network of Certified Sales and
Service Partners offer technical support services for Primex products.
If you have purchased Primex products or have a service agreement with a Primex Partner, they are your primary contact for all
Technical Support inquires.
When contacting Primex Technical Support
Make sure you have satisfied the system requirements listed in your product documentation. Also, you should be at the
computer or device on which the problem occurred, in case it's necessary to replicate the problem.
When you contact Primex Technical Support, please have the following information available:
l Customer ID/Account Name
l Problem description/error messages
l Device hardware information
l Troubleshooting performed before contacting Primex
Primex Technical Support
Hours: 8:00 a.m. to 5:00 p.m CST | Monday through Friday
Phone: 1-262-729-4860
Email: techservices@primexinc.com | Web: www.primexinc.com/support
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Five Year Limited Warranty
Primex, Inc. warrants this product to be free from defects in materials and workmanship for a standard of five (5) years from the
date of purchase* from an authorized reseller or directly from Primex. Primex, Inc. will at its sole option, repair or replace any
components that fail in normal use. Such repairs or replacements will be made at no charge to the customer for replacement parts.
The customer will be responsible for any transportation costs. This warranty does not cover failures due to misuse, abuse, accidental
or unauthorized alterations or repairs.
The warranties and remedies contained herein are exclusive and in lieu of all other warranties express or implied or statutory,
including any liability arising under any warranty or merchantability or fitness for a particular purpose, implied, statutory or
otherwise. In no event shall Primex, Inc. be liable for any incidental, special, indirect or consequential damages, whether resulting
from the use, misuse or inability to use this product or from defects in the product. Some states do not allow this exclusion or
limitation of incidental or consequential damages so the above limitations or exclusion may not apply to you.
To obtain warranty service: If after following the instructions in the product guide, you are certain the product is defective, contact
Primex Technical Support to assist with troubleshooting the issue. If the issue cannot successfully be resolved and the product is
under warranty, a RMA (Return Material Authorization) will be generated. The RMA form will be provided via email with detailed
instructions for the return. All merchandise returned must be shipped to Primex, Inc. Attn: Returns Dept., N3211 County Road H,
Lake Geneva, WI 53147.
Primex, Inc. retains the exclusive right to repair or replace the unit at its sole discretion. Such shall be your sole exclusive remedy for
any breach of warranty.
* applies to products sold on or after June 1, 2018.
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