Prime Heat PH18, PH24, PH24NM, PH24NV, PH18NM Installation And Operating Instructions Manual

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MODELS:

UNVENTED GAS LOG HEATER OR

VENTED DECORATIVE APPLIANCE

Installation and Operating Instructions

PH18

AND PH24

Natural or Propane Gas

Control Type:

Manual or Millivolt

WARNINGS

If the information in this manual is not followed exactly, a fire or explosion may result causing property damage, personal injury or loss of life.

This is an unvented gas-ﬁ red heater. It uses air (oxygen) from the room in which it is installed. Provisions for adequate combustion and ventilation air must be provided. See page 7.

READ BEFORE INSTALLING. SAVE THESE INSTRUCTIONS

– Do not store or use gasoline or other ﬂ ammable

vapors and liquids in the vicinity of this or any other appliance.

– WHAT TO DO IF YOU SMELL GAS

• Do not try to light any appliance.

• Do not touch any electrical switch; do not use any phone in your building.

• Immediately call your gas supplier from a neighbor's phone. Follow the gas supplier's instructions.

• If you cannot reach your gas supplier, call the ﬁ re department.

– Installation and service must be performed by

a qualiﬁ ed installer, service agency or the gas supplier.

CONTENTS

Important Safety Information ....................3

Getting Started ......................................5

Product Features and Speciﬁ cations ............6

General Installation Information .................7

Codes ..............................................7

Adequate Combustion and

V entilation Air ....................................7

Fireplace and Hearth Dimensions ...............9

Placement in a Fireplace with a Restrictive

Barrier ..........................................10

Clearances and Height Requirements .........11

Floor Clearance ................................... 14

Fireplace Preparation ............................ 15

Installing Vented Appliance ..................... 16

Connecting the Gas ............................... 17

Log Placement ..................................... 21

PH18-R ........................................... 21

PH24-R ........................................... 22

PH30-R ........................................... 23

Flame Appearance ................................24

Checking Burner Flame .......................... 25

Operating Instructions ........................... 25

For Your Safety Read Before Lighting ....... 26

Manual Control Lighting Instructions ....... 27

Millivolt Control Lighting Instructions ...... 28

Match Lighting Instructions ................... 29

Cleaning and Servicing ...........................29

T roubleshooting ...................................30

Illustrated Parts Breakdown ....................32

Replacement Parts List ..........................33

Massachusetts Requirements ...................35

Checking Gas Pressure ........................... 18

Electrical Wiring (Millivolt) ......................19

Warranty ................................. Back Cover

2 65D2035

IMPORTANT SAFETY INFORMATION

INSTALLER

Please leave these instructions with the appliance.

IMPORTANT

Read these instructions carefully before installing or trying to operate this vent-free gas heater.

• Any change to this heater or its controls can be dangerous.

• Improper installation or use of the heater can cause serious injury or death from ﬁ re, burns, explosion or carbon monoxide poisoning.

• Do not allow fans to blow directly into the stove. Avoid any drafts that alter burner ﬂ ame patterns.

WARNING

• Do not use a blower insert, heat exchanger insert or other accessory, not approved for use with this heater where applicable.

1. Due to high temperatures, the appliance should be located out of traffic and away from furniture and draperies.

2. Children and adults should be alerted to the hazard of high surface temperature and should stay away to avoid burns or clothing ignition.

3. Young children should be carefully supervised when they are in the same room with the appliance.

4. Do not place clothing or other flammable material on or near the appliance.

5. Any safety screen or guard removed for servicing an appliance, must be replaced prior to operating the heater.

6. Installation and repair should be done by a qualified service person.

7. To prevent malfunction and/or sooting, an unvented gas heater should be cleaned before use and at least annually by a professional service person. More frequent cleaning may be required due to excessive lint from carpeting, bedding materials, etc. It is imperative that control compartments, burners and circulating air passageways be kept clean.

OWNER

Please retain these instructions for future reference.

8. For propane/LP insert, do not place propane/LP supply tank(s) inside any structure. Locate propane/LP supply tank(s) outdoors. To prevent performance problems, do not use propane/LP fuel tank of less than 100 lbs. capacity.

9. The installation must conform with local codes or, in the absence of local codes, with the National Fuel Gas

Code, ANSI Z223.l/NFPA54.

10. This unit complies with ANSI Z21.11 Unvented Heaters and also complies with ANSI Z21.60 Decorative Vented Appliances for Solid Fuel Burning Fireplaces. State and local codes may only allow operation of this appliance in a vented configuration. Check your state or local codes. For vented operation, see Vented Instructions in this manual.

11. Do not install the heaters in a bathroom or bedroom.

12. Correct installation of the ceramic fiber logs, proper location of the heater, and annual cleaning are necessary to avoid potential problems with sooting. Sooting, resulting from improper installation or operation, can settle on surfaces outside the fireplace. See log placement instructions for proper installation.

Continued on page 4

CARBON MONOXIDE POISONING: Early signs of carbon monoxide poisoning are similar to the flu with head-

aches, dizziness and/or nausea. If you have these signs, the insert may not have been installed properly. Get fresh air at once! Have the insert inspected and serviced by a qualified service person. Some people are more affected by carbon monoxide than others. These include pregnant women, people with heart or lung disease or anemia, those under the influence of alcohol, and those at high altitudes.

Propane/LP gas and natural gas are both odorless. An odor-making agent is added to each of these gases. The odor helps you detect a gas leak. However, the odor added to these gases can fade. Gas may be present even though no odor exists.

65D2035 3

IMPORTANT SAFETY INFORMATION

Continued from page 3

13. Avoid any drafts that alter burner flame patterns. Do not allow fans to blow directly into fireplace. Do not place a blower inside burn area of firebox. Ceiling fans may create drafts that alter burner flame patterns. Sooting and improper burning will occur.

14. Caution: Candles, incense, oil lamps, etc. produce

combustion by-products including soot. Vent-free appliances will not filter or clean soot produced by these types of products. In addition, the smoke and/or aromatics (scents) may be reburnt in the vent-free appliance which can produce odors. It is recommended to minimize the use of candles, incense, etc. while the vent-free appliance is in operation.

15. This is an unvented gas-fired heater. It uses air (oxygen) from the room in which it is installed. Provisions for adequate combustion and ventilation air must be provided. See page 7.

16. Keep room area clear and free from combustible materials, gasoline and other flammable vapors and liquids.

17. Unvented gas heaters are a supplemental zone heater. They are not intended to be a primary heating appliance. Water vapor produced by an unvented heater can create moisture problems in a home when operated for extended periods of time.

18. During manufacturing, fabricating and shipping, various components of this appliance are treated with certain oils, films or bonding agents. These chemicals are not harmful but may produce annoying smoke and smells as they are burned off during the initial operation of the appliance; possibly causing headaches or eye or lung irritation. This is a normal and temporary occurrence.

The initial break-in operation should last two to three

hours with the burner at the highest setting. Provide maximum ventilation by opening windows or doors to allow odors to dissipate. Any odors remaining after this initial break-in period will be slight and will disappear with continued use.

19. Input ratings are shown in BTU per hour and are for elevations up to 2,000 feet. For elevations above 2,000 feet, input ratings should be reduced 4 percent for each 1,000 feet above sea level. See the National Fuel Gas Code.

21. The heater must be isolated from the gas supply piping system by closing its individual manual shutoff valve during any pressure testing of the gas supply piping system at test pressures equal to or less than 1/2 psig (3.5 kPa).

22. Do not use this room heater if any part has been under water. Immediately call a qualified service technician to inspect the room heater and to replace any part of the control system and any gas control which has been under water.

23. This appliance must not be used with glass doors in the closed position. This can lead to pilot outages and severe sooting outside the fireplace.

24. Never burn solid fuels in a fireplace where a unvented room heater is installed.

25. Always have a fireplace screen in place when the appliance is in operation and , unless other provisions for combustion air are provided, the screen shall have an opening(s) for induction of combustion air.

This appliance may be installed in an aftermarket, permanently located, manufactured (mobile) home, where not prohibited by local codes.

This appliance is only for use with the type of gas indicated on the rating plate. This appliance is not convertible for use with other gases.

Never connect unit to private (non-utility) gas wells. This gas is commonly known as wellhead gas.

WARNING

We suggest that our gas hearth products be installed and serviced by professionals who are certiﬁ ed in the U.S. by the National Fireplace Institute (NFI) as Gas Specialists.

www.nficertified.org

20. The heater and its individual shutoff valve must be disconnected from the gas supply piping system during any pressure testing of that system at test pressures in excess of 1/2 psig (3.5 kPa).

4 65D2035

Attention Massachusetts Residents: This product must be installed by a licensed gas ﬁ tter.

GETTING STARTED

MAKE SURE YOU HAVE RECEIVED ALL PARTS:

Check your packing list to verify that all listed parts have been received. You should have the following:

• Unvented gas log burner assembly • Plastic bag containing crushed volcanic rock

• Installation/operating instructions • Two (2) anchoring screws

• Refractory Cement Logs • Grate

The millivolt controlled version of this heater is the only style designed to be operated with optional devices for ON/OFF functions. The following options may be used with the millivolt controlled heater. These options are not packaged with the log set.

• Hand held Remote with receiver • Wall thermostat with 15' wire

• Wall switch with 15' wire • Hand held Thermostat Remote with receiver

• Handle the gas log burner assembly by the frame only. Do not pick the unit up by the burners or grate (not attached to frame).

CAUTION

Carefully inspect the contents for shipping damage. If any parts are missing or damaged, immediately inform the dealer from whom you purchased the appliance. Do not attempt to install any part of the appliance unless you have all parts

in good condition.

WHAT YOU WILL NEED FOR INSTALLATION:

You must have the following items available before proceeding with installation:

• External regulator (for propane/LPG and 1/2 lb. natural gas systems only)

• Piping which complies with local codes

• Screwdriver

• Drill with 5/32 bit

• Manual shutoff valve

• Pipe sealant approved for use with propane/LPG (Resistant to sulfur compounds)

• Pipe wrench or appropriate size crescent wrench set

• Tee joint.

• Sediment trap

65D2035 5

PRODUCT FEATURES AND SPECIFICATIONS

NATURAL GAS

Manual Pressure Millivolt Pressure

Regulator Pressure Setting: 4.0" w.c. Regulator Pressure Setting: 3.5" w.c. Gas Inlet Pressure: Max. 10 1/2" w. c. Pilot Regulator: 3.5" w.c. Min. 5" w.c. Gas Inlet Pressure: Max. 10 1/2" w. c. Min. 5" w.c.

Gas Rate

Model Number Control

PH24NM Manual 36,000 19,000

PH24NV Millivolt 36,000 24,000 PH18NM Manual 30,000 18,000 PH18NV Millivolt 30,000 26,000

Max BTU/Hr Min BTU/Hr

PROPANE/LPG

Note: An external regulator is required to reduce supply pressure to a maximum of 13" w.c.

Manual Pressure Millivolt Pressure

Regulator Pressure Setting: 10" w.c. Regulator Pressure Setting: 10" w.c. Gas Inlet Pressure: Maximum 13" w.c. Gas Inlet Pressure: Maximum 13" w.c.

Minimum 11" w.c. Minimum 11" w.c.

Gas Rate

Model Number Control

PH24PM Manual 36,000 25,000

PH24PV Millivolt 36,000 29,000

PH18PM Manual 30,000 22,500

PH18PV Millivolt 30,000 24,500

IGNITION CONTROLS

Max BTU/Hr Min BTU/Hr

Piezo ignitor allows ignition of the pilot without the use of matches or batteries.

Manual control has three (3) positions: OFF - All gas to the gas logs is shut off at the valve. IGN - Valve position to light/maintain a standing pilot. HI/LOW - Variable position corresponding to desired flame height (heat input)

Millivolt control has four (4) positions:

OFF - All gas to the gas logs is shut off at the valve. IGN - Valve position to light/maintain a standing pilot. ON - Valve position to turn ON/OFF log set with remote switch/thermostat. HI/LOW - Variable position to control flame height (heat output).

PILOT

The gas log heater is fitted with a specially designed safety pilot light (ODS assembly) which senses the amount of oxygen available in the room and shuts the gas log heater off if the oxygen level begins to drop below a satisfactory level. The pilot can only be relit when adequate fresh air is available.

THERMAL GENERATOR

The millivolt gas log pilot is fitted with a millivolt generator to provide power for remote activation.

6 65D2035

GENERAL INSTALLATION INFORMATION

CODES

Adhere to all local codes or, in their absence, the latest edition of THE NATIONAL FUEL GAS CODE ANSI Z223.1 or NFPA54 which can be obtained from . . .

American National Standards Institute, Inc.

1430 Broadway

New York, NY 10018

National Fire Protection Association, Inc.

Batterymarch Park

Quincy, MA 02269

ADEQUATE COMBUSTION AND VENTILATION AIR

This heater shall not be installed in a confined space or unusually tight construction unless provisions are provided for adequate combustion and ventilation air.

The National Fuel Gas Code, (ANSI Z223.1), defines a confined space as a space whose volume is less than 50 cubic feet per 1,000 BTU per hour (4.8 m fined space is defined as a space whose volume is not less than 50 cubic feet per 1,000 BTU per hour (4.8 m3 per kw) of the aggregate input rating of all appliances installed in that space. Rooms communicating directly with the space in which the appliances are installed, through openings not furnished with doors, are considered a part of the unconfined space.

UNUSUALLY TIGHT CONSTRUCTION IS DEFINED AS CONSTRUCTION WHERE . . .

a) walls and ceilings exposed to the outside atmosphere have a continuous water vapor retarder with a rating of 1 perm

(6 x 10

b) weather striping has been added on openable windows and doors, and

c) caulking or sealant are applied to areas such as joints around windows and door frames; between sole plates and doors;

between wall-ceiling joints; between wall panels; at penetrations for plumbing, electrical, and gas lines; and at other openings.

kg per-pa-sec-m2) or less with openings gasketed or sealed, and

per kw) of the aggregate input rating of all appliances installed in that space. An uncon-

65D2035 7

GENERAL INSTALLATION INFORMATION

Figure 1 - Example of a Large Room with 1/2 Wall Divider

Counter

Fireplace

The following formula can be used to determine the maximum heater rating per the definition of unconfined space:

BTU/Hr = (L1 + L2) Ft x (W) Ft x (H) Ft

x 1000

Consider two connecting rooms with an open area between, with the following dimensions:

1 = 15

/2 Ft., L2 = 12 Ft., W = 12 Ft., H = 8 Ft.

BTU/Hr = (151/2 + 12) x (12) x (8)

x 1000 = 52800 BTU/Hr

If there were a door between the two rooms the calculation would be based only on the room with the heater.

BTU/Hr = (151/2) x (12) x (8)

x 1000 = 29760 BTU/Hr

If the area in which the heater may be operated is smaller than that deﬁ ned as an unconﬁ ned space or if the building is of unusually tight construction, provide adequate combustion and ventilation air by one of the methods described in the National Fuel Gas Code, ANSI Z223.1, Section 5.3 or applicable local codes.

WARNING

8 65D2035

FIREPLACE AND HEARTH DIMENSIONS

This appliance has been speciﬁ cally tested and design certiﬁ ed for installation only in a solid-fuel burning ﬁ replace including factory-built UL127 ﬁ replaces and masonry ﬁ replaces, or in a listed ventless ﬁ rebox (see below).

Exception: DO NOT install this appliance in a factory-built ﬁ replace that includes instructions stating that it has not been tested or should not be used with unvented

WARNING

gas logs.

Use manufacturer’s installation and clearance requirements as defined in their manual.

The PH Series unvented room heater is approved for installation into the following unvented fireplaces:

GCUF(32,36,42) and VFR(32,36,42) Series Fireboxes

The PH Series unvented room heater may also be installed into a Ventless Firebox Enclosure for Gas Fired Decorative Type Unvented Room Heaters per ANSI Z21.91b.2004, as long as firebox hearth dimensions meet the minimum hearth dimensions shown below.

Model ABCD

PH18 25" 13" 171/2" 17" PH24 29" 13" 191/2" 17"

Figure 2 - Hearth Minimum Dimension for Solid Fuel Burning

Fireplaces and UL127 Factory Built Fireplaces

65D2035 9

PLACEMENT IN A FIREPLACE WITH A RESTRICTIVE BARRIER

IMPORTANT INFORMATION FOR THE INSTALLATION OF THIS GAS LOG SET

The following are guidelines for placing a gas log set in a fireplace that has a restrictive barrier along the bottom front opening of the fireplace. Some examples of barriers are glass/screen door frames and sunken/recessed fireplaces.

Height of Restriction (X) Minimum Depth of Fireplace/Firebox

No restriction 13" 0 to 1.5" 16" Greater than 1 Greater than 3" Any barrier greater than three inches (3") placed in front of the gas log set is not

Glass door frames

louvers should have

the lovers fully open

while the unit is in

/2" to 3" 16"

with adjustable

operation.

recommended by the manufacturer.

The log set should be placed against or as near as possible to the rear wall of the fireplace/firebox.

Height of restrictive barrier caused by glass door frames, recessed fireplaces, etc. from

the base or bottom surface of the

unit. (See Table).

Figure 3 - Reference Drawing of a Natural Flame Log Set in an Enclosure

Depth of fireplace/firebox.

(SeeTable).

Barriers such as the bottom of a glass door frame placed in front of a gas log set can change the air ﬂ ow characteristics of the ﬁ replace which in turn can cause the unit to overheat and malfunction.

WARNING

NOTE: Non combustible material such as refractory brick may be used to line the ﬂ oor of the ﬁ replace in order to raise the height of the gas log set in relation to a restrictive barrier. If the unit is raised, the minimum height dimension listed in the homeowner’s manual must not be exceeded.

NOTE: If the log set is equipped with a remote receiver, a restrictive barrier may reduce the battery life by increasing the ambient temperature inside the ﬁ replace. Placement of the receiver outside of the ﬁ replace will extend the battery life.

10 65D2035

CLEARANCES AND HEIGHT REQUIREMENTS

The dimensions shown in Figures 4 through 10 and deﬁ ned in the ﬁ replace manufacturer's instructions are minimum clearances to maintain when installing this heater. Left and right clearances are determined when facing the front of the heater.

When heater is installed into a ventless ﬁ rebox, minimum clearances, as speciﬁ ed by the ventless ﬁ rebox manufacturer, must be met.

WARNING

Follow these instructions carefully to ensure safe installation. Failure to follow instructions exactly can create a ﬁ re hazard.

Sidewall and ceiling clearances: The sides of the fireplace opening must be at least 16" from any combustible wall.

The ceiling must be at least 42" from the top of the fireplace opening.

42"

16"

Figure 4 - Sidewall and Ceiling Clearances

65D2035 11

CLEARANCES and HEIGHT REQUIREMENTS

Heat resistant material (minimum requirements) with no wooden mantel or other combustible projection:

To install the gas logs into a fireplace with no wooden mantel, shelf or other combustible projection above the fireplace opening, measure the heat resistant material height, per Figure 5, then see TABLE A.

Heat resistant materials such as slate and marble must be at least combustible material.

IMPORTANT: If you cannot meet these minimum clearances you must operate the heater with chimney flue damper open.

See Installing Vented Applications found on page 16.

Heat Resistant Material

Measur this distance

/2" thick. Sheet metal should not be installed onto

8" or More of Heat Resistant

Hood

Material

Heater in Fireplace or Firebox

Figure 5 - Measuring Heat Resistant Material

Figure 6 - Measuring Heat Resistant Material

Heater in Fireplace or Firebox

for Mantel

Heat resistant material (minimum requirements) with wooden mantel or other combustible projection:

To install the heater with a wooden mantel, shelf or other combustible projection above, first measure the heat resistant material shown in Figure 6, then see TABLE B, page 13.

HEAT RESISTANT MATE-

RIAL MEASUREMENT

20" or more Hood not required. 8" to less than 20" Extend heat resistent material to 20" or install Hood.

Less than 8" Extend heat resistant material to at least 8" and

REQUIREMENTS FOR SAFE INSTALLATION

See Figure 6.

install hood. See Figure 6. OR, extend heat resistant material to a height of at least 20".

PH24/18

TABLE A - Heat Resistant Material Requirements with No Mantel or Combustible Projection

12 65D2035

CLEARANCES AND HEIGHT REQUIREMENTS

HEAT RESISTANT MATERIAL

MEASUREMENT

20" or more Hood not required. Observe profiles (side elevations) shown in Figure 8. 8" to less than 20" Install hood (CABR/CABL) and observe profiles shown in Figure 7; OR extend heat

Less than 8" Extend heat resistant material to at least 8", install hood (CABR/CABL) and observe

REQUIREMENTS FOR SAFE INSTALLATION WITH WOODEN MANTEL, SHELF

OR OTHER COMBUSTIBLE PROJECTION

resistant material to at least 12" and observe profiles shown in Figure 8.

profiles shown in Figure 7; OR extend heat resistant material to at least 12" and observe profiles shown in Figure 8.

TABLE B - Heat Resistant Material Heights and Mantel Location

10" or less

20" min. 32"

Heat

Resistant

Material

12" 6" - 10 "

/2"

8"min. 13" 18" 20"

Heat Resistant Material

Hood

Heater in Fireplace or Firebox

Figure 7 - Minimum Mantel Clearance

with Hood

Example: A mantel may project from the wall a maximum

of 2 1/2" at a minimum of 13" above the opening and a maximum of 10" at a minimum of 18" above the opening.

Heater in Fireplace or Firebox

Figure 8 - Minimum Mantel Clearance

with No Hood

Example: The bottom of the mantel may project from

the wall a maximum of 10" at a minimum of 32" above the opening.

65D2035 13

FLOOR CLEARANCE

The gas log heater must be installed at least 5" above any combustible flooring material, such as carpeting or tile, which is closer than 14" to the base of the fireplace. The minimum distance must be maintained from the top surface of carpeting, tile, etc. See Figure 9.

OR,

The gas log heater may be installed nearer to the floor if a minimum of 14" of noncombustible material such as slate or marble is installed between the base of the fireplace and the combustible flooring. See Figure 10.

Heater in Fireplace or Firebox

Figure 9 - Minimum Clearance above Combustible Flooring

This Distance May Now Be Less than 5"

Combustible

Material

5" Minimum

Heater in Fireplace or Firebox

Combustible

Material

14" Minimum

Figure 10 - Minimum Clearance above Combustible Flooring with

Noncombustible Material Installed at Base of Fireplace

14 65D2035

FIREPLACE PREPARATION

BEFORE FULLY INSTALLING THE UNIT:

• Turn OFF the gas supply to the fireplace or firebox.

• Seal any fresh air vents and/or ash clean-out doors located on the floor or wall of the fireplace. If left unsealed, drafting may cause pilot outage or sooting. Use a heat resistant sealant. Do not seal the chimney flue damper.

Before installing in a solid fuel burning fireplace, The chimney flue and firebox must be cleaned of soot, creosote, ashes and loose paint by a

WARNING

qualiﬁ ed chimney cleaner.

INSTALLING VENTED APPLICATIONS

Manual and millivolt controlled gas logs may be installed as a vented decorative log set in compliance with ANSI Z21.60 and National Fuel Gas Code, Section 6.6 Since, the gas logs are operated with the damper open, non-combustible material and minimum mantel requirements do not apply.

This appliance is for installation only in a solid fuel burning ﬁ replace (masonry ﬁ replace or manufactured ﬁ replace) with a working ﬂ ue and constructed of noncombustible material.

Exception: DO NOT install this appliance in a factory-built ﬁ replace that includes instructions stating that it has not been tested or should not be used with unvented

WARNING

gas logs.

BEFORE INSTALLING THE APPLIANCE:

• Turn off gas supply to fireplace or firebox.

• Have the fireplace floor and chimney professionally cleaned to remove ashes, soot, creosote or other obstructions. Have this cleaning performed annually after installation.

• Seal any fresh air vents or ash clean-out doors located on floor or wall of fireplace. If not, drafting may cause pilot outage or sooting. Use a heat-resistant sealant. Do not seal chimney flue damper.

Install and operate the appliance as directed in this manual.

Damper Stop

DAMPER STOP INSTALLATION:

A damper stop must be provided with the unit. Contact your dealer to obtain one. The damper stop must be installed as shown in Figure 11 to prevent full closure of the fireplace damper blade and provide a minimum 29 square inch flue opening.

Damper

65D2035 15

Figure 11 - Damper Stop Installation.

(See WARNING at top of next page.)

INSTALLING VENTED APPLIANCE

The ﬁ replace and gas logs function as a system. If the ﬁ replace is spilling into the room (check with a match or a smoke stick), reposition the damper clamp until a positive draft is obtained by opening the damper. If negative pressure in home prevents having a positive draft, contact your dealer for assistance.

WARNING

PLACING AND SECURING APPLIANCE

You must secure the gas log heater to the ﬁ replace ﬂ oor. If not, the entire unit may move when you adjust the controls. Movement of unit may cause shifting of the gas logs which leads to sooting and improper burning.

Special care is required if you are installing the unit into a sunken ﬁ replace. You must raise the ﬁ replace ﬂ oor to allow access to gas log controls. This will insure adequate air

WARNING

ﬂ ow and guard against sooting. Raise the ﬁ replace ﬂ oor using noncombustible materials, as described in Placement in a Fireplace with Restrictive Barrier on page 10.

ASSEMBLY PROCEDURE:

1. Center the gas log unit in the fireplace or firebox.

2. Installing Grate: Insert longest middle grate bar in one of the two square holes in control panel. See Figure 12. Be sure grate is centered. Sit horizontal bar inside two hooks on front of control panel. See Figure 12. Make certain front feet of grate are located inside front edge of fireplace or firebox.

3. Anchor holes are located on the flange of the unit. See Figure 12. After centering the burner correctly, mark the hole positions on the fireplace/firebox floor. Drill two (2)

4. Anchor the unit to the fireplace/firebox floor using the screws provided. See Figure 12.

Screw

NOTE: Proper installation of the burner is essential to prevent any movement of the gas logs and controls during operation.

Horizontal

Grate Bar

/32" diameter holes approximately 11/2" deep.

Hole for

Grate Bar

Screw

Middle

Hooks for

Grate

Figure 12 - Installing Grate and Securing Heater to Floor of Fireplace/Firebox

16 65D2035

Grate Bar

Anchor

Hole

CONNECTING THE GAS

NOTICE: A qualiﬁ ed gas appliance installer must connect the heater to the gas supply. Consult all local codes.

Use new black iron or steel pipe. Internally tinned copper or copper tubing can be used per National Fuel Code, section 2.6.3, providing gas meets hydrogen sulﬁ de limits, and where permitted by local codes. Gas piping system must be sized to provide minimum inlet pressure (Listed on Data Plate) at the maximum ﬂ ow rate (BTU/Hr). Undue pressure loss will occur if the pipe is too small.

A manual shutoff valve must be installed upstream of the appliance. Union tee and

CAUTION

plugged 1/8" NPT pressure tapping point should be installed upstream of the appliance.

See Figure 13.

To Heater

Valve

Stainless

Flexible Tube

Manual Shutoff

IMPORTANT: Hold heater valve firmly with a wrench to prevent movement when connecting to inlet pipe.

Pipe Coupling

Pipe

Valve

Figure 13 - Gas Connection

Locations that the Pressure

Tapping Point May Be

Gas Supply

Inlet

CHECK GAS TYPE: The gas supply must be the same as stated on the heater’s rating plate. If the gas supply is different, DO NOT INSTALL THE HEATER. Contact your dealer for the correct model.

CAUTION

Always use an external regulator for all propane/LPG heaters and high pressure one to two-pound systems only, to reduce the supply tank pressure to a maximum of 13" w.c. This is in addition to the internal regulator in the heater valve.

65D2035 17

CHECKING GAS PRESSURE

The heater gas inlet connection is a 3/8" NPT at the valve. All units

Connecting directly to an unregulated propane/LPG tank can cause an explosion.

WARNING

Test all gas joints from the gas meter to the heater valve for leaks using a gas analyzer or soap and water solution after completing connection. DO NOT USE AN OPEN FLAME.

Check the gas pressure with the appliance burning and the control set to HIGH.

MANUAL CONTROL (Figure 14)

The pressure regulator is preset and locked to discourage tampering. If the pressure is not as specified,

replace the regulator with the correct part from the parts list in this manual.

Remove body. Install fitting and tubing to pressure gauge. After taking pressure reading, reinstall test plug. Check for gas leaks.

/8" NPT plug, located on side of regulator

have the inlet connection on the right side, when you face the unit. To connect from the opposite side, route the pipe under the rear portion of the unit.

When tightening up the joint to the valve, hold the valve securely to prevent movement.

NPT Test Plug

MILLIVOLT CONTROL (Figure 15)

The valve regulator controls the burner pressure which should be checked at the pressure test point.

Turn captured screw counter clockwise two or thre turns and then place tubing to pressure gauge over test point (Use test point “OUT” closest to control knob). After taking pressure reading, be sure and turn captured screw clockwise firmly to re-seal. Do not over torque. Check for gas leaks.

Figure 14 - Pressure Test Point Location

Manual Control

Test Port “OUT”

Figure 15 - Pressure Test Point Location

Millivolt Control

18 65D2035

ELECTRICAL WIRING (MILLIVOLT)

CAUTION

Label all wires prior to disconnection when servicing controls. Wiring errors can cause improper and dangerous operation. Verify proper oper ation after servicing.

Wall

Switch

On/Off Switch

TH = 3

TP/TH = 2

The millivolt valve is a self-powered combination gas control THAT DOES NOT REQUIRE 110 VAC TO OPERATE.

ODS

Pilot

On/Off Switch

ODS

Pilot

Millivolt

Valve

Spade

Terminal

TP = 1

CONNECTING OPTIONAL WALL SWITCH OR THERMOSTAT

1. Use 18 AWG, two-wire cable, 20 feet maximum length.

2. At one end of the cable, connect both wires to the wall switch or thermostat. At the other end, connect one wire to TP/TH and one wire to TH. The color of the wires does not matter. Or you can hook the wall switch or thermostat to wires on the unit.

65D2035 19

Switch

Figure 16 - Wiring Diagram

Optional Wall

Switch or Remote

Receiver

ELECTRICAL WIRING (MILLIVOLT)

CONNECTING OPTIONAL REMOTE RECEIVER

FOLLOW INSTRUCTIONS SUPPLIED WITH THE REMOTE.

1. Connect the wires to the two .25" male connectors located on the left side of the valve when facing the unit (See Figure 16, page 19). Do not let wire touch grate or burner.

NOTE: Heat reduces battery life. You can protect the receiver and extend battery life by mounting the receiver in a wall or other location outside the ﬁ replace.

CHECKING SYSTEM OPERATION

The millivolt system and individual components may be checked with a millivolt meter having a 0-1000 mV range. Conduct each check shown in chart below by connecting meter test leads to terminals as indicated.

CHECK

TEST

TO TEST

COMPLETE

SYSTEM

THERMOPILE

OUTPUT

CONNECT

METER LEADS

TO TERMINALS

TP/TH and TH CLOSED MINIMUM 175mV

TP and TP/TH OPEN MINIMUM 500mV

ON/OFF

CONTACTS

METER READING

SHOULD BE

A. COMPLETE MILLIVOLT SYSTEM CHECK

(“A” Reading - On/Off Switch contacts CLOSED - Control Knob “ON” - Main burner should come ON)

a. If the reading is more than 175 millivolts and the automatic valve still does not come on, replace the control.

b. If the closed circuit reading (“A” reading) is less than 175 millivolts, determine cause for low reading, proceed to

Section B below.

B. Thermopile Output Reading Check

(“B” Reading - On/Off Switch contacts OPEN - Main burner OFF)

1. Check gas pressure to the unit. If gas pressure is within minimum and maximum on data plate, then check pilot voltage, 500 millivolts minimum. If the minimum millivolt reading is not obtainable, replace pilot.

20 65D2035

LOG PLACEMENT

INSTALLING PH18-R LOGS UNIT ON UNIT

Rear Log

(#1)

Figure 17 - Installing Rear

Log (#1)

Front Log

(#4)

Left

Middle

Log (#2)

Figure 18 - Installing Left

Left Top Log (#5)

Middle Log (#2)

Right Middle

Log (#3)

Figure 19 - Installing Right

Middle Log (#3)

Right Top

Log (#6)

Figure 20 - Installing Front

Log (#4)

Figure 21 - Installing Left

Top Log (#5)

Figure 22 - Installing Right

Top Log (#6)

1. Place Rear Log (#1) on rear support. See Figure 17.

2. Place Left Middle Log (#2) on middle support and burner. See Figure 18.

3. Place Right Middle Log (#3) on middle support. See Figure 19.

4. Place Front Log (#4) in between burner and grate so that notched areas fit

between grate supports. See Figure 20.

5. Rest Left Top Log (#5) on front and rear log cutouts. See Figure 21.

6. Rest Right Top Log (#6) on front and rear log cutouts. See Figure 22.

NOTE: Logs #1, #2 and #3 have ridges on the bottom which secure the logs to burner frame. After installing each log, check

DO NOT sprinkle volcanic rock on the logs or around the pilot or the main burner. This may cause sooting. Only place volcanic rock on the ﬂ oor of the ﬁ replace.

During initial operation of the new heater , burning logs will give off a paper burning smell and orange ﬂ ames will be present. Simply open the windows for a few hours to vent the odor.

CAUTION

to be sure it is stable.

The positioning of the log unit is critical to the safe and clean operation of this heater . Sooting and other problems may result if the logs are not properly and ﬁ rmly positioned in the appliance. Never add additional logs or embellishments such as pine cones, vermiculite or rock wool to the heater. Only use the log uit supplied with the unit.

Failure to position the parts in accordance with diagrams below or to use only parts speciﬁ cally approved for this

WARNING

heater may result in property damage or personal injury.

65D2035 21

LOG PLACEMENT

INSTALLING PH24-R LOGS UNIT ON UNIT

Rear Log

(#1)

Figure 23 - Installing Rear

Log (#1)

Front Log

(#4)

Left

Middle

Log (#2)

Figure 24 - Installing Left

Left Top Log (#5)

Middle Log (#2)

Right Middle

Log (#3)

Figure 25 - Installing Right

Middle Log (#3)

Right Top

Log (#6)

Figure 26 - Installing Front

Log (#4)

Figure 27 - Installing Left

Top Log (#5)

Figure 28 - Installing Right

Top Log (#6)

1. Place Rear Log (#1) on rear support. See Figure 23.

2. Place Left Middle Log (#2) on middle support and burner. See Figure 24.

3. Place Right Middle Log (#3) on middle support. See Figure 25.

4. Place Front Log (#4) in between burner and grate so that notched areas fit between grate supports. See Figure 26.

5. Rest Left Top Log (#5) on front and rear log cutouts. See Figure 27.

6. Rest Right Top Log (#6) on front and rear log cutouts. See Figure 28.

NOTE: Logs #1, #2 and #3 have ridges on the bottom which secure the logs to burner frame. After installing each log, check

DO NOT sprinkle volcanic rock on the logs or around the pilot or the main burner. This may cause sooting. Only place volcanic rock on the ﬂ oor of the ﬁ replace.

During initial operation of the new heater , burning logs will give off a paper burning smell and orange ﬂ ames will be present. Simply open the windows for a few hours to vent the odor.

CAUTION

to be sure it is stable.

Failure to position the parts in accordance with diagrams below or to use only parts speciﬁ cally approved for this

WARNING

heater may result in property damage or personal injury.

22 65D2035

LOG PLACEMENT

INSTALLING PH30-R LOGS ON UNIT

Rear Log

(#1)

Figure 29 - Installing Rear

Log (#1)

Front Log

(#4)

Middle

Log (#2)

Left

Figure 30 - Installing Left

Middle Log (#2)

Left Top Log (#5)

Right Middle

Log (#3)

Figure 31 - Installing Right

Middle Log (#3)

Right

Log (#6)

Figure 32 - Installing Front

Log (#4)

Figure 33 - Installing Left

Top Log (#5)

Figure 34 - Installing Right

Top Log (#6)

1. Place Rear Log (#1) on rear support. See Figure 29.

CAUTION

2. Place Left Middle Log (#2) on middle support and burner. See Figure 30.

3. Place Right Middle Log (#3) on middle support. See Figure 31.

4. Place Front Log (#4) in between burner and grate so that notched areas fit between grate supports. See Figure 32.

5. Rest Left Top Log (#5) on front and rear log cutouts. See Figure 33.

6. Rest Right Top Log (#6) on front and rear log cutouts. See Figure 34.

NOTE: Logs #1, #2 and #3 have ridges on the bottom which secure the logs to burner frame. After installing each log, check to be sure it is stable.

Failure to position the parts in accordance with diagrams below or to use only parts speciﬁ cally approved for this

WARNING

heater may result in property damage or personal injury.

65D2035 23

DO NOT sprinkle volcanic rock on the logs or around the pilot or the main burner. This may cause sooting. Only place volcanic rock on the ﬂ oor of the ﬁ replace.

During initial operation of the new heater , burning logs will give off a paper burning smell and orange ﬂ ames will be present. Simply open the windows for a few hours to vent the odor.

FLAME APPEARANCE

Flames from the pilot, front and rear burner should be visually checked as soon as the heater is installed.

In addition, periodically check the flames visually during operation.

CHECKING THE PILOT FLAME The pilot ﬂ ame must always be present when the heater is in operation. It should just touch the top of the

thermocouple tip for natural. See Figures 35 and 37 for correct pilot flame.

If the pilot flame does not touch the thermocouple, then the main burner cannot function reliably. See Figures 36 and 38 for incorrect shape of pilot flame.

MILLIVOLT CONTROL

Thermocouple

for Natural

Thermocouple

for LP

Figure 35 - Correct Appearance of Pilot Flame

MANUAL CONTROL

Thermocouple

for Natural

Thermocouple

for Natural

Thermocouple

for LP

Figure 36 - Incorrect Appearance of Pilot Flame

Thermocouple

for Natural

Thermocouple

for LP

Figure 37 - Correct Appearance of Pilot Flame

24 65D2035

Thermocouple

for LP

Figure 38 - Incorrect Appearance of Pilot Flame

CHECKING THE BURNER FLAME

In normal operation at full rate after 15 minutes, the following ﬂ ame appearances should be observed:

PH18-R

PH24-R &

PH30-R

Figure 39 - Correct Appearance of Rear Flames

The left and right flames should be yellow and extend 1" to 2" above the log top surfaces. The yellow flames should not

contact the logs.

OPERATING INSTRUCTIONS

Avoid any drafts that alter burner ﬂ ame patterns. Do not allow fans to blow directly into the fireplace. Do not place

a blower inside the burn area of the firebox. Ceiling fans may create drafts that alter flame patterns. Sooting and improper burning will result.

During manufacturing, fabricating and shipping, various components of this appliance are treated with certain oils, films or bonding agents. These chemicals are not harmful, but may produce annoying smoke and smells as they are burned off during the initial operation of the appliance, possibly causing headaches or eye or lung irritation. This is a normal and temporary

occurrence.

The initial break-in operation should last two to three hours with the burner at the highest setting. Provide maximum ventilation by opening windows or doors to allow odors to dissipate. Any odors remaining after this initial break-in will be slight and will disappear with continued use.

This appliance must not be used with glass doors in the closed position. This can lead to pilot outages and severe sooting outside the fireplace.

65D2035 25

OPERATING INSTRUCTIONS

FOR YOUR SAFETY READ BEFORE LIGHTING

If you do not follow these instruction exactly, a ﬁ re or explosion may result causing property damage, personal injury or loss of life.

WARNING

A. This appliance is equipped with an ignition device which automatically lights the pilot. Do not try to light the unit by

hand.

B. BEFORE OPERATING smell all around the appliance area for gas. Be sure to smell next to the floor because some gas

is heavier than air and will settle on the floor.

WHAT TO DO IF YOU SMELL GAS:

• Do not attempt to light any appliance.

• Do not touch any electric switch; do not use any phone in your building.

• Immediately call your gas supplier from a neighbor's phone. Follow the gas supplier's instructions.

• If you cannot reach your gas supplier, call the fire department.

C. Use only your hand to push in, or turn the gas control knob. Never use tools. If the knob will not push in or turn by

hand, don't try to repair it. Call a qualified service technician. Force or attempted repair may result in a fire or explosion.

D. Do not use this appliance if any part of it has been under water. Immediately call a qualified service technician to inspect

the appliance and to replace any part of the control system and any gas control that has been under water.

Piezo

Ignitor

Switch

Control Knobs

Figure 40 - Location of Piezo Ignitor, Control Knobs and Switch on Millivolt Unit

26 65D2035

OPERATING INSTRUCTIONS

MANUAL CONTROL LIGHTING INSTRUCTIONS

1. STOP! Read the safety information.

2. Make sure the manual shutoff valve is fully open.

3. This heater is equipped with an ignition device (piezo) which automatically lights the pilot.

4. See Figure 40, page 26 for the location of the piezo ignitor and control knob. Push in gas control knob slightly and turn control knob clockwise

NOTE: Knob cannot be turned to OFF unless knob is pushed in slightly. Do not force.

5. Wait 5 minutes to clear out any gas. Then smell for gas, including near the floor. If you smell gas STOP! Follow the instructions under What to Do if You Smell Gas, page 26. If you do not smell gas, go to the next step.

6. From OFF position, push in gas control knob slightly and turn counterclockwise Figure 41. Push in and hold control knob for 5 seconds.

NOTE: If you are running the heater for the first time, it will be necessary to press in the control knob for 30 seconds

to allow air to bleed out of the gas piping.

7. With the control knob pushed in, push and release the piezo ignitor button to light the ODS pilot. The pilot is located behind the front log and front burner. If piezo ignitor does not light the pilot, see Match Lighting Instructions, page

29.

8. Hold the control knob in for an additional 10 seconds to prevent the ODS pilot from shutting off the gas while the thermocouple is warming up.

9. Release the control knob.

• If the knob does not pop out when released, stop and immediately call your service technician or gas supplier.

• If the ODS pilot will not stay lit after several tries, push and turn the gas control knob clockwise

OFF and wait 15 seconds. Repeat steps 6 through 9.

10. Push in control knob and turn counterclockwise will pop out when positioned correctly. The knob can now be positioned at any position between HIGH and LOW.

See Figures 42 and 43.

to the OFF position.

to the IGN position.

to the HIGH setting. At this location the control knob

Rotate

Push

Figure 41 - IGN Position

Figure 42 - HIGH Position Figure 43 - LOW Position

Wait 30 seconds before readjusting the heater when the control knob has been turned down to a lower setting.

WARNING

TO TURN OFF HEATER

1. Turn control knob clockwise

2. If applicable: Turn off all electric power to the heater.

65D2035 27

to OFF position to completely shut off the heater.

OPERATING INSTRUCTIONS

MILLIVOLT CONTROL LIGHTING INSTRUCTIONS

1. STOP! Read the safety information label.

2. Make sure the manual shutoff valve is fully open.

3. This gas log set is equipped with an ignition device (piezo) which automatically lights the pilot. If piezo ignitor does not light the pilot, see instructions for Match Lighting Instructions, page 29.

4. Turn gas control knob clockwise to the OFF position. Turn ON/OFF switch to OFF position.

5. Wait (5) minutes to clear out any gas. Then smell for gas, including near the floor. If you smell gas, STOP! Follow "B" in the safety information label. If you don't smell gas, go to next step.

6. From OFF position, turn the gas control knob counterclockwise 5 seconds.

7. With the control knob pushed in, push in and release the piezo ignitor button to light the pilot.

8. Continue pushing the control knob in for a further 60 seconds to prevent the flame detector from shutting off the gas while the probe is warming up. Release the control knob.

9. Turn gas control knob counterclockwise

10. After the pilot has been lit for one minute, the burners can be turned on. Turn the ON/OFF switch to ON position.

11. If the gas logs will not operate, follow the instructions To Turn Off Gas To Appliance below and call your service technician or gas supplier.

to the ON position.

Piezo

to IGN position. Push in control knob for

On/Off Switch

Figure 44 - Pilot

1. Turn control knob clockwise to OFF position to completely shut off the heater.

2. If applicable: Turn ON/OFF switch to OFF position and/or set thermostat (if present) to lowest setting.

3. If applicable: Turn off all electric power to the heater.

28 65D2035

Hi/Lo Control

On/Off/Pilot Control

Figure 45 - Control Cover Plate for Millivolt

TO TURN OFF HEATER

OPERATING INSTRUCTIONS AND CLEANING AND SERVICING

MATCH LIGHTING INSTRUCTIONS

1. Remove any items necessary for easy access to the pilot (for example: logs, screens, etc.).

2. Follow appropriate lighting instructions found previously. Instead of pushing and releasing the piezo button, light a match and hold the flame to the end of the pilot and ignite the pilot.

3. After control knob has been released and pilot stays lit, reinstall any items that were removed for pilot access.

4. Call a qualified service technician for repair or replacement of the piezo ignitor.

CLEANING AND SERVICING

Annual inspection and cleaning by your dealer or qualiﬁ ed service technician is recommended to prevent malfunction and/or sooting.

T urn off heater and allow to cool before cleaning.

Disconnect electrical power (optional blower) before cleaning or servicing.

WARNING

Remove logs, handling carefully by holding gently at each end. Gloves are recommended to prevent skin irritation from ceramic fibers. If skin becomes irritated, wash gently with soap and water. See Log Placement, pages 21-23 for correct log placement.

PERIODIC CLEANING - See parts diagram for location of items discussed below.

• Do not use cleaning fluid to clean logs or any part of heater.

• Brush logs with soft bristle brush or vacuum with brush attachment.

• Vacuum loose particles and dust from the front and rear burner, control and piezo covers and grate weldment.

• Inspect and clean burner air intake holes. Remove lint or particles with vacuum, brush, or pipe cleaners. Failure to

keep air intake holes clean will result in sooting and poor combustion.

• External case should be dusted and wiped with a wet soapy cloth.

ANNUAL CLEANING/INSPECTION - See parts diagram for location of items discussed below.

• Inspect and clean burner air intake holes. Remove lint or particles with vacuum, brush or pipe cleaners. Failure to keep

air intake holes clean will result in sooting and poor combustion.

• Inspect and clean all burner ports.

• Inspect ODS pilot for operation and accumulation of lint at air intake holes.

• Verify flame pattern and log placement for proper operation.

• Verify smooth and responsive ignition of main burner and rear burner.

65D2035 29

TROUBLESHOOTING

Turn appliance OFF and allow to cool before servicing. Only a qualified service person should service and repair the heater.

WARNING

Note: All troubleshooting items are listed in order of operation.

OBSERVED PROBLEM POSSIBLE CAUSE REMEDY

When ignitor button is pressed, there is no spark at ODS/pilot.

Appliance produces unwanted odors.

Appliance shuts off during use.

1. Ignitor electrode positioned wrong.

2. Ignitor electrode is broken.

3. Ignitor electrode not connected to ignitor cable.

4. Ignitor cable pinched or wet. Keep ignitor cable dry.

5. Broken ignitor cable.

6. Bad piezo ignitor.

1. Appliance burning vapors from paint, hair spray, glues, etc.

2. Gas leak.

3. Initial burn off.

1. Not enough fresh air is available for ODS/ pilot to operate.

2. Low line pressure.

3. ODS/pilot is partially clogged.

4. Defective Thermopile.

5. Restrictions in incoming air flow.

1 Replace ignitor.

2. Replace ignitor.

3. Reconnect ignitor cable.

4. Free ignitor cable if pinched by any metal or tubing.

5. Replace ignitor cable.

6. Replace piezo ignitor.

1. Ventilate room. Stop using odor causing products while heater is running.

2. Locate and correct all leaks.

3. Ventilate room and turn unit on high until odor is gone. Odor should be gone after 2 to 3 hours of continuous use.

1. Open window and/or door for ventilation.

2. Contact local gas company.

3. Clean ODS/pilot.

4. Check pilot flame, check wire connections, check output, should be 325 millivolts across TH/TP and TP Terminals with ON/OFF switches off.

5. Check for bottom riser on glass door, sunken fireplace, excessive lava rock/cinders densely packed against grate.

Gas odor even when control knob is in OFF position.

When ignitor button is pressed, there is spark at ODS pilot, but no ignition.

30 65D2035

1. Gas leak.

2. Control valve defective.

1. Gas supply turned off or manual shutoff valve closed.

2. Control knob not in PILOT position.

3. Control knob not pressed in while in PILOT position.

4. Air in gas lines when installed.

5. ODS/pilot is clogged.

6. Gas regulator setting is not correct.

1. Locate and correct all leaks.

2. Replace control valve.

1. Turn on gas supply or open manual shutoff valve.

2. Turn control knob to PILOT position.

3. Press in control knob while in PILOT position.

4. Continue holding down control knob. Repeat igniting operation until air is removed.

5. Replace ODS/pilot assembly or get it serviced.

6. Replace gas regulator

If the gas quality is bad, your pilot may not stay lit, the burners may produce soot and the heater may backﬁ re when lit. If the gas quality or pressure is low, contact your local

WARNING

gas supplier immediately.

OBSERVED PROBLEM POSSIBLE CAUSE REMEDY

TROUBLESHOOTING

ODS/pilot lights, but flame goes out when control knob is released.

Burner does not light after ODS/pilot is lit.

Burner backfires during combustion.

Slight smoke or odor during initial operation.

1. Control knob not fully pressed in.

2. Control knob not pressed in long enough.

3. Manual shutoff valve not fully open.

4. Thermocouple connection loose at control valve.

5. Pilot flame not touching thermocouple, which allows thermocouple to cool, causing pilot flame to go out. This problem could be caused by either low gas pressure, or a dirty or partially clogged ODS/pilot.

6. Thermocouple damaged.

7. Control valve damaged.

1. Burner orifice is clogged.

2. Burner orifice diameter is too small.

3. Inlet gas pressure is too low.

1. Manifold pressure is too low.

2. Burner orifice is clogged.

1. Burner orifice is clogged or damaged.

2. Burner is damaged.

3. Gas regulator defective.

1. Press in control knob fully.

2. After ODS/pilot lights, keep control knob pressed in for 30 seconds.

3. Fully open manual shutoff valve.

4. Hand tighten until snug, then tighten

1/4 turn more.

5. Contact local gas company.

6. Replace thermocouple.

7. Replace control valve

1. Clean burner or replace burner orifice.

2. Replace burner orifice.

3. Contact qualified service person.

1. Contact local gas company.

2. Clean burner or replace burner orifice.

1. Clean burner or replace burner orifice.

2. Replace burner.

3. Replace gas regulator.

Logs appear to smoke after initial operation.

Heater produces a whistling noise when burner is lit.

No gas to pilot.

65D2035 31

1. Vapors from paint or curing process of logs.

1. Turning control knob to HIGH position when burner is cold.

2. Air in gas line.

3. Dirty or partially clogged burners orifice.

1. LP-regulator shut down due to inlet pressure too high.

1. Problem will stop after a few hours of operation. Run the heater with the damper open if you have one, or open a window for the first few hours.

2. Log heater is intended to be smokeless. Turn OFF heater and call qualified service person.

1. Turn control knob to LOW position and let warm up for a minute.

2. Operate burner until air is removed from line. Have gas line checked by local gas company.

3. Clean burner or replace burner orifice.

1. Verify LP tank regulator is installed and set at 11" to 13" w.c.

2. Replace regulator on heater.

ILLUSTRATED PARTS BREAKDOWN

Failure to position the parts in accordance with these diagrams or failure to use only parts speciﬁ cally approved with this appliance may result in property damage or personal injury.

WARNING

7 - Millivolt

7 - Manual

32 65D2035

REPLACEMENT PARTS ARE AVAILABLE THROUGH YOUR RETAILER.

PH18 PH24/30

REPLACEMENT PARTS LIST

Item Description Qty Common Parts

1 Burner 1 65D1002 65D1003 65D1000 65D1001 2 Piezo Ignitor 1 14D0503 14D0503 14D0503 14D0503

Manual Control

3 Injector 1 58D0051 20H3144 70D0064 57D0612 4 ODS Pilot Assembly 1 26D2529 14D0476 26D2529 14D0476 5 Piezo Wire 1 00K0632 00K0632 00K0632 00K0632 6 Knob Control 1 18D0603 18D0603 18D0603 18D0603 7 Control Valve 1 30D0201 30D0202 30D0201 30D0202 8 Regulator 1 24D0305 24D0306 65D2039 24D0306

Manual Control Parts Not Shown

Regulator to Valve Tube 1 65D1004 65D1004 65D1004 65D1004 Valve to Burner Tube 1 65D1005 65D1005 65D1006 65D1006 Pilot Tube 1 49D0050 49D0050 49D0050 49D0050 Pilot Regulator 1 14D0469 — 14D0469 —

Millivolt Control

3 Injector 1 56D0613 20H3144 20H3152 57D0612 4 ODS Pilot Assembly 1 14D0473 14D0477 14D0473 14D0477 5 Piezo Wire 1 00K0632 00K0632 00K0632 00K0632 7 Control Valve 1 14D0467 14D0468 14D0467 14D0468

9 Knob Extension - On/Off 1 37D0010 37D0010 37D0010 37D0010 10 Knob Extension - Hi/Lo 1 37D0011 37D0011 37D0011 37D0011 11 On/Off Switch 1 32D0232 32D0232 32D0232 32D0232

Millivolt Control Parts Not Shown

Valve to Burner Tube 1 65D1007 65D1007 65D1008 65D1008 Pilot Tube 1 49D0050 49D0050 49D0050 49D0050 Pilot Regulator 1 14D0469 — 14D0469 —

Natural Propane Natural Propane

Accessories

Flex Connector Flexcon 30 All Models Wall Switch Kit MVWS Millivolt only Wall Thermostat Kit WT Millivolt only Remote Controls RCMT, RCB, RCBE Millivolt only Thermostat Remote Controls RCT, RCST, RCSITE, WWTA,

65D2035 33

Millivolt only

WWTD

ILLUSTRATED PARTS BREAKDOWN

PH18-R

Item Description Qty. PH24-F

1 Main Log 1 65D2003 2 Front Log 1 65D2004 3 Bottom Middle Log 1 65D2005 4 Bottom Right Log 1 65D2006 5 Top Left Log 1 65D2007 6 Top Right Log 1 65D2008

PH24-R

Item Description Qty. PH24-R

1 Rear Log 1 65D2009 2 Front Log 1 65D2010 3 Middle Log 1 65D2011 4 Bottom Right Log 1 65D2012 5 Top Left Log 1 65D2013 6 Top Right Log 1 65D2014

PH18-R

PH24-R

PH30-R

Item Description Qty. PH30-R

1 Top Left Log 1 65D2013 2 Top Right Log 1 65D2014 3 Rear Log 1 65D2015 4 Front Log 1 65D2016 5 Middle Log 1 65D2017 6 Bottom Right Log 1 65D2018

PH30-R

34 65D2035

NOTE TO MASSACHUSETTS RESIDENTS

MASSACHUSETTS RESIDENTS ONLY:

PLEASE READ AND FOLLOW THESE

SPECIAL REQUIREMENTS

NOTE REGARDING VENTED PRODUCTS

This product must be installed by a licensed plumber or gas fitter when installed within the Commonwealth of Massachusetts.

Any residence with a direct vent product must have a CO detector installed in the residence.

Installation of the fireplace or vented gas log in the State of Massachusetts requires the damper to be permanently removed or welded in the fully open position.

In addition, a naturally vented gas log may not be installed in a bedroom or bathroom in the State of Massachusetts.

Flex line installation must not exceed 36 inches and must have a T shutoff valve.

NOTE REGARDING VENT FREE PRODUCTS

This product must be installed by a licensed plumber or gas fitter when installed within the Commonwealth of Massachusetts.

In addition, vent free products may not be installed in a bedroom or bathroom regardless of size or type in the State of Massachusetts.

Flex line installation must not exceed 36 inches and must have a T shutoff valve.

CARBON MONOXIDE DETECTOR REQUIREMENTS

(2) Revise 10.8.3 by adding the following additional requirements:

(a) For all side wall horizontally vented gas fueled equipment installed in every dwelling, building or structure used in

whole or in part for residential purposes, including those owned or operated by the Commonwealth and where the side wall exhaust vent termination is less than seven (7) feet above finished grade in the area of the venting, including but not limited to decks and porches, the following requirements shall be satisfied:

1. INSTALLATION OF CARBON MONOXIDE DETECTORS. At the time of installation of the side wall horizontal vented gas fueled equipment, the installing plumber or gasfitter shall observe that a hard wired carbon monoxide detector with an alarm and battery back-up is installed on the floor level where the gas equipment is to be installed. In addition, the installing plumber or gasfitter shall observe that a battery operated or hard wired carbon monoxide detector with an alarm is installed on each additional level of the dwelling, building or structure served by the side wall horizontal vented gas fueled equipment. It shall be the responsibility of the property owner to secure the services of qualified licensed professionals for the installation of hard wired carbon monoxide detectors

a. In the event that the side wall horizontally vented gas fueled equipment is installed in a crawl space or an

attic, the hard wired carbon monoxide detector with alarm and battery back-up may be installed on the next adjacent floor level.

65D2035 35

NOTE TO MASSACHUSETTS RESIDENTS (continued)

b. In the event that the requirements of this subdivision can not be met at the time of completion of instal-

lation, the owner shall have a period of thirty (30) days to comply with the above requirements; provided, however, that during said thirty (30) day period, a battery operated carbon monoxide detector with an alarm shall be installed.

2. APPROVED CARBON MONOXIDE DETECTORS. Each carbon monoxide detector as required in accordance with the above provisions shall comply with NFPA 720 and be ANSI/UL 2034 listed and IAS certified.

3. SIGNAGE. A metal or plastic identification plate shall be permanently mounted to the exterior of the building at a minimum height of eight (8) feet above grade directly in line with the exhaust vent terminal for the horizontally vented gas fueled heating appliance or equipment. The sign shall read, in print size no less than one-half (1/2) inch in size, “GAS VENT DIRECTLY BELOW. KEEP CLEAR OF ALL OBSTRUCTIONS.”

4. INSPECTION. The state or local gas inspector of the side wall horizontally vented gas fueled equipment shall not approve the installation unless, upon inspection, the inspector observes carbon monoxide detectors and signage installed in accordance with the provisions of 248 CMR 5.08(2)(a)1 through 4.

(b) EXEMPTIONS: The following equipment is exempt from 248 CMR 5.08(2)(a)1 through 4:

1. The equipment listed in Chapter 10 entitled “Equipment Not Required To Be Vented” in the most current edition of NFPA 54 as adopted by the Board; and

2. Product Approved side wall horizontally vented gas fueled equipment installed in a room or structure separate from the dwelling, building or structure used in whole or in part for residential purposes.

manufacturer of Product Approved side wall horizontally vented gas equipment provides a venting system design or venting system components with the equipment, the instructions provided by the manufacturer for installation of the equipment and the venting system shall include:

1. Detailed instructions for the installation of the venting system design or the venting system components; and

2. A complete parts list for the venting system design or venting system.

(d) MANUFACTURER REQUIREMENTS - GAS EQUIPMENT VENTING SYSTEM NOT PROVIDED. When the

manufacturer of a Product Approved side wall horizontally vented gas fueled equipment does not provide the parts for venting the flue gases, but identifies “special venting systems,” the following requirements shall be satisfied by the manufacturer:

1. The identification of each “special venting system” shall include either the listing of the website, phone number or manufacturer’s address where the venting system installation instructions can be obtained; and

2. The “special venting systems” shall be Product Approved by the Board, and the instructions provided with that system shall include a parts list and detailed installation instructions.

(e) A copy of all installation instructions for the Product Approved side wall horizontally vented gas fueled equipment

and all the venting instructions, parts lists, and/or all design instructions for the venting system shall remain with the appliance or equipment at the completion of the installation.

36 65D2035

NOTES

65D2035 37

NOTES

38 65D2035

NOTES

65D2035 39

WARRANTY INFORMATION

LIFETIME WARRANTY

The following components are warranted for life to the original owner, subject of proof of purchase: Chassis, and Grate.

FIVE YEAR WARRANTY

The following components are warranted for 5 years to the original owner, subject of proof of purchase: Refractory Cement Logs.

BASIC WARRANTY

Prime Heat material defects for a period of two years from date of installation. After installation, if any of the components manufactured by Prime Heat

™ will, at its option, replace or repair the defective components at no charge to the original owner. Prime

Heat

™ will also pay for reasonable labor costs incurred in replacing or repairing such components for a period

Heat of two years from the date of installation. Any products presented for warranty repair must be accompanied by a dated proof of purchase.

™ warrants the components and materials in your gas appliance to be free from manufacturing and

™ in the appliance are found to be defective in materials or workmanship, Prime

This Limited Lifetime Warranty will be void if the appliance is not installed by a qualiﬁ ed installer in accor- dance with the installation instructions. The Limited Lifetime W arranty will also be void if the appliance is not operated and maintained according to the operating instructions supplied with the appliance, and does not extend to (1) ﬁ rebox/burner assembly damage by accident, neglect, misuse, abuse, alteration, negligence of others, including the installation thereof by unqualiﬁ ed installers, (2) the costs of removal, reinstallation or transportation of defective parts on the appliance, or (3) incidental or consequential damage. All service work must be performed by an authorized service representative.

This warranty is expressly in lieu of other warranties, express or implied, including the warranty of merchantability of ﬁ tness for purpose and of all other obligations or liabilities. Prime Heat other obligations or liability in connection with the sale or use of the appliance. In states that do not allow limitations on how long an implied warranty lasts, or do not allow exclusion of indirect damage, those limitations of exclusions may not apply to you. You may also have additional rights not covered in this Limited Lifetime Warranty.

Prime Heat decide upon method of settlement.

For information about this warranty, contact:

™ reserves the right to investigate any and all claims against the Limited Lifetime Warranty and

™ does not assume for it any

NOVEMBER 2007 P/N 65D2035 • Rev. 1

40 65D2035

PRIME HEAT™

1026 OLD STAGE ROAD

SIMPSONVILLE, SC 29681

(864) 879-3009 PHONE

(864) 879-3269 FAX

Prime Heat PH18, PH24, PH24NM, PH24NV, PH18NM Installation And Operating Instructions Manual

Specifications and Main Features

Frequently Asked Questions

User Manual