Pride Mobility Victory ES9, Victory ES10 Owner's Manual
Including Models: Victory ES9 and Victory ES10
SERIES
VICTORY ES
SAFETY GUIDELINES
WARNING! An authorized Pride Provider or qualified technician must perform the initial
setup of this scooter and must perform all of the procedures in this manual.
The symbols below are used throughout this owner's manual and on the scooter to identify warnings and
important information. It is very important for you to read them and understand them completely.
WARNING! Indicates a potentially hazardous condition/situation. Failure to follow
designated procedures can cause either personal injury, component damage, or
malfunction. On the product, this icon is represented as a black symbol on a yellow
triangle with a black border.
MANDATORY! These actions should be performed as specified. Failure to perform
mandatory actions can cause personal injury and/or equipment damage. On the product,
this icon is represented as a white symbol on a blue dot.
PROHIBITED! These actions are prohibited. These actions should not be performed at
any time or in any circumstances. Performing a prohibited action can cause personal
injury and/or equipment damage. On the product, this icon is represented as a black
symbol with a red circle and a red slash.
Please fill out the following information for quick reference:
Pride Provider:
Address:
Phone Number:
Purchase Date: Serial Number:
NOTE: This owner’s manual is compiled from the latest specifications and product information available at the time of publication. We reserve the right to make changes as they become necessary. Any
changes to our products may cause slight variations between the illustrations and explanations in this
manual and the product you have purchased. The latest/current version of this manual is available on
our website.
Copyright © 2011
Pride Mobility Products Corp.
INFMANU4213/Rev B/November 2011
CONTENTS
I. INTRODUCTION .......................................................................................................................4
II. SAFETY ........................................................................................................................................5
III. YOUR SCOOTER ......................................................................................................................19
IV. BATTERIES AND CHARGING ..........................................................................................23
V. O P E R AT I O N .............................................................................................................................28
VI. COMFORT ADJUSTMENTS ..............................................................................................30
VII. DISASSEMBLY AND ASSEMBLY ...................................................................................33
VIII.BASIC TROUBLESHOOTING ...........................................................................................35
IX. CARE AND MAINTENANCE ..............................................................................................37
X. WARRANTY ..............................................................................................................................41
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I. INTRODUCTION
SAFETY
Welcome to Pride Mobility Products (Pride). The product you have purchased combines state-of the-art
components with safety, comfort, and styling in mind. We are confident the design features will provide
you with the conveniences you expect during your daily activities. Understanding how to safely operate
and care for this product should bring you years of trouble-free operation and service.
Read and follow all instructions, warnings, and notes in this manual before attempting to operate your
scooter for the first time. You must also read all instructions, warnings, and notes contained in any supplemental instructional booklets that accompanied your scooter before initial operation. Your safety depends
upon you, as well as your provider, caretaker, or healthcare professional in using good judgment
If there is any information in this manual which you do not understand, or if you require additional assistance for setup or operation, please contact your authorized Pride Provider. Failure to follow the instruc-
tions, warnings, and notes in this manual and those located on your Pride product can result in
personal injury or product damage and will void Pride’s product warranty.
PURCHASER’S AGREEMENT
By accepting delivery of this product, you promise that you will not change, alter, or modify this product
or remove or render inoperable or unsafe any guards, shields, or other safety features of this product; fail,
refuse, or neglect to install any retrofit kits from time to time provided by Pride to enhance or preserve the
safe use of this product.
SHIPPING AND DELIVERY
Before using your scooter, make sure your delivery is complete as some components may be individually
packaged. If you do not receive a complete delivery, please contact your authorized Pride Provider immediately. Where damage has occurred during transport, either to the packaging or content, please contact
the delivery company responsible.
INFORMATION EXCHANGE
We want to hear your questions, comments, and suggestions about this manual. We would also like to hear
about the safety and reliability of your new scooter, and about the service you received from your authorized Pride Provider. Please notify us of any change of address, so we can keep you apprised of important
information about safety, new products, and new options that can increase your ability to use and enjoy
your scooter. Please feel free to contact us at the address below:
Pride Mobility Products Corporation
Attn.: Customer Care Department
182 Susquehanna Avenue
Exeter, PA 18643-2694
info@pridemobility.com
1-800-424-8205
NOTE: If you ever lose or misplace your product registration card or your copy of this manual, contact
us and we will be glad to send you a new one immediately.
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II. SAFETY
PRODUCT SAFETY SYMBOLS
The symbols below are used on the scooter to identify warnings, mandatory actions, and prohibited
actions. It is very important for you to read and understand them completely.
Pinch/Crush points created during assembly.
Corrosive chemicals contained in battery.
EMI/RFI - This product has been tested and passed at an immunity level of 20 V/m.
Explosive conditions exist!
Read and follow the information in the owner’s manual.
Do not remove anti-tip wheels.
Keep tools and other metal objects away from battery terminals. Contact with
tools can cause electrical shock.
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II. SAFETY
Maximum seating weight.
Unlocked and in freewheel mode.
Place unit on level ground and stand to one side when changing from drive mode
to freewheel mode or freewheel mode to drive mode.
Do not place the scooter in freewheel mode on a decline or incline.
Locked and in drive mode.
Battery posts, terminals, and related accessories contain lead and lead
compounds. Wear goggle and gloves when handling batteries and wash hands
after handling.
Do not use a cell phone, walkie/talkie, laptop, or other radio transmitter while
operating.
Do not use batteries with different amp-hour (Ah) capacities. Do not mix old and
new batteries. Always replace both batteries at the same time.
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II. SAFETY
Avoid exposure to rain, snow, ice, salt, or standing water whenever possible.
Maintain and store in a clean and dry condition.
Removal of grounding prong can create electrical hazard. If necessary, properly
install an approved 3-pronged adapter to an electrical outlet having 2-pronged
plug access.
Do not connect an extension cord to the AC/DC converter or the battery charger.
Do not allow unsupervised children to play near the scooter while the batteries
are charging.
Manufactured in
Keep your hands away from the tires when driving. Be aware that loose fitting
clothing can become caught in drive tires.
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II. SAFETY
Battery charger for indoor use only.
Disposal and recycling - Contact your authorized Pride Provider for information on
proper disposal and recycling of your Pride product and its packaging.
Use only AGM or Gel-Cell batteries to reduce the risk of leakage or explosive
conditions.
Class II equipment
Scooter does not conform to ISO 7176-19 for transport of an occupied scooter in
a motor vehicle.
Indicates tie-down points on the scooter.
Scooter information label.
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II. SAFETY
GENERAL
MANDATORY! Do not operate your new scooter for the first time without completely
reading and understanding this owner’s manual.
Your scooter is a state-of-the-art life-enhancement device designed to increase mobility. Pride provides an
extensive variety of products to best fit the individual needs of the scooter user. Please be aware that the
final selection and purchasing decision regarding the type of scooter to be used is the responsibility of the
scooter user, who is capable of making such a decision, and his/her healthcare professional (i.e., medical
doctor, physical therapist, etc.).
The contents of this manual are based on the expectation that a mobility device expert has properly fitted
the scooter to the user and has assisted the prescribing healthcare professional and/or the authorized Pride
Provider in the instruction process for the use of the product.
There are certain situations, including some medical conditions, where the scooter user will need to practice
operating the scooter in the presence of a trained attendant. A trained attendant can be defined as a family
member or care professional specially trained in assisting a scooter user in various daily living activities.
As you begin using your scooter during daily activities, you will probably encounter situations in which
you will need some practice. Simply take your time and you will soon be in full and confident control as
you maneuver through doorways, on and off elevators, up and down ramps, and over moderate terrain.
Below are some precautions, tips, and other safety considerations that will help you become accustomed
to operating the scooter safely.
MODIFICATIONS
Pride has designed and engineered your scooter to provide maximum mobility and utility. A wide range
of accessories is available from Pride to further customize your scooter to better suit your needs and/or
preferences. However, under no circumstances should you modify, add, remove, or disable any feature,
part, or function of your scooter.
WARNING! Do not modify your scooter in any way not authorized by Pride. Do not use
accessories if they have not been tested or approved for Pride products.
REMOVABLE PARTS
WARNING! Do not attempt to lift or move your scooter by any of its removable parts,
including the armrests, seat, or shroud. Pride recommends use of only solid, nonremovable frame components such as scooter securement points or the front and rear
frame weldments to lift or move your scooter.
WARNING! Lifting the scooter should be accomplished with no fewer than three people,
one at the front and two at the rear of the unit.
PRE-RIDE SAFETY CHECK
Get to know the feel of your scooter and its capabilities. Pride recommends that you perform a safety check
before each use to make sure your scooter operates smoothly and safely.
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II. SAFETY
Perform the following inspections prior to using your scooter:
Check for proper tire inflation. Maintain but do not exceed the psi/bar/kPa air pressure rating indicated
on each tire if equipped with pneumatic tires.
Check all electrical connections. Make sure they are tight and not corroded.
Check all harness connections. Make sure they are secured properly.
Check the brakes. See IX. “Care and Maintenance.”
Check battery charge. See IV. “Batteries and Charging.”
If you discover a problem, contact your authorized Pride Provider for assistance.
TIRE INFLATION
If your scooter is equipped with pneumatic tires, you should check or have the air pressure checked at least
once a week. Proper inflation pressures will prolong the life of your tires and help ensure the smooth
operation of your scooter.
WARNING! It is critically important that the psi/bar/kPa air pressure rating indicated on
the tire be maintained in pneumatic tires at all times. Do not underinflate or overinflate
your tires. Low pressure may result in loss of control, and overinflated tires may burst.
Failure to maintain the psi/bar/kPa air pressure rating indicted on the pneumatic tires at
all times may result in tire and/or wheel failure.
WARNING! Inflate your scooter tires from a regulated air source with an available
pressure gauge. Inflating your tires from an unregulated air source could overinflate
them, resulting in a burst tire.
NOTE: If the tire on your scooter lists the psi rating only, use the following conversion formulas to find
the bar or kPa rating: bar = psi x 0.06895; kPa = psi x 6.89476.
WEIGHT LIMITATIONS
Your scooter is rated for a maximum weight capacity. Refer to the specifications table for information.
Keep in mind that the maximum weight capacity includes the combined weight of the user and any accessories mounted to the scooter.
MANDATORY! Stay within the specified weight capacity for your scooter. Exceeding the
weight capacity voids your warranty. Pride will not be held responsible for injuries and/
or property damage resulting from failure to observe weight limitations.
WARNING! Do not carry passengers on your scooter. Carrying passengers on your
scooter may affect the center of gravity, resulting in a tip or a fall.
INCLINE INFORMATION
More and more buildings have ramps with specified degrees of inclination, designed for easy and safe
access. Some ramps may have turning switchbacks (180-degree turns) that require you to have good cornering skills on your scooter.
Proceed with extreme caution as you approach the downgrade of a ramp or other incline.
Take wide swings with your scooter around any tight corners. If you do that, the scooter’s rear wheels
will follow a wide arc, not cut the corner short, and not bump into or get hung up on any railing corners.
When driving down a ramp, keep the scooter’s speed adjustment set to the slowest speed setting to
ensure a safely controlled descent.
Avoid sudden stops and starts.
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II. SAFETY
When climbing an incline, try to keep your scooter moving. If you must stop, start up again slowly, and
then accelerate cautiously. When driving down an incline, do so by setting the speed adjustment dial to the
slowest setting and driving in the forward direction only. If your scooter starts to move down the incline
faster than you anticipated or desired, allow it to come to a complete stop by releasing the throttle control
lever. Then push the throttle control lever forward slightly to ensure a safely controlled descent.
WARNING! When on any sort of an incline or decline, never place the scooter in
freewheel mode, especially when seated on it or standing next to it.
WARNING! When climbing an incline, do not zigzag or drive at an angle up the
face of the incline. Drive your scooter straight up the incline. This greatly
reduces the possibility of a tip or a fall. Always exercise extreme caution when
negotiating an incline.
WARNING! Do not drive your scooter across the side of an incline or diagonally
up or down an incline; do not stop, if possible, while driving up or down an incline.
WARNING! You should not travel up or down a potentially hazardous incline (i.e.,
areas covered with snow, ice, cut grass, or wet leaves).
WARNING! Even though your scooter is capable of climbing slopes greater than
those listed in the product specifications, do not, under any circumstances,
exceed the incline guidelines or any other specifications. Doing so could cause
instability in your scooter.
Handicap public access ramps are not subject to government regulation in all countries, and therefore do
not necessarily share the same standard percent of slope. Other inclines may be natural or, if man-made,
not designed specifically for scooters.
Tests were conducted with the scooter’s seat in the highest position and adjusted rearward on the seat base
to its farthest rearward position. Use the specification information as a guideline. Your scooter’s ability to
travel up inclines is affected by your weight, your scooter’s speed, your angle of approach to the incline,
and your scooter setup.
WARNING! Any attempt to climb or descend a slope steeper than what is listed in the
product specifications may put your scooter in an unstable position and cause it to tip.
WARNING! Never carry an oxygen tank weighing more than 15 lbs. (6.8 kg). Never fill the
front or rear basket with contents exceeding 15 lbs. (6.8 kg).
When you approach an incline, it is best to lean forward. See figures 1 and 2. This shifts the center of
gravity of you and your scooter toward the front of the scooter for improved stability.
NOTE: When negotiating ramps, if the throttle control lever is released while moving forward, the
powered scooter may "roll back" approximately 1 foot (30.48 cm) before the brake engages. If the
throttle control lever is released while moving in reverse, the powered scooter may "roll back" approximately 3 feet (1 meter) before the brake engages.
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II. SAFETY
Figure 1. Normal Driving Position
Figure 2. Increased Stability Driving Position
CORNERING INFORMATION
Excessively high cornering speeds can create the possibility of tipping. Factors which affect the possibility
of tipping include, but are not limited to, cornering speed, steering angle (how sharply you are turning),
uneven road surfaces, inclined road surfaces, riding from an area of low traction to an area of high traction
(such as passing from a grassy area to a paved area—especially at high speed while turning), and abrupt
directional changes. High cornering speeds are not recommended. If you feel that you may tip over in a
corner, reduce your speed and steering angle (i.e., lessen the sharpness of the turn) to prevent your scooter
from tipping.
WARNING! When cornering sharply, reduce your speed and maintain a stable center of
gravity. When using your scooter at higher speeds, do not corner sharply. This greatly
reduces the possibility of a tip or fall.
BRAKING INFORMATION
Your scooter is equipped with these powerful brake systems:
Regenerative: Uses electricity to rapidly slow the vehicle when the throttle control lever returns to the
center/stop position.
Disc Park Brake: Activates mechanically after regenerative braking slows the vehicle to near stop, or
when power is removed from the system for any reason.
OUTDOOR DRIVING SURFACES
Your scooter is designed to provide optimum stability under normal driving conditions—dry, level surfaces composed of concrete, blacktop, or asphalt. However, Pride recognizes that there will be times when
you will encounter other surface types. For this reason, your scooter is designed to perform admirably on
packed soil, grass, and gravel. Feel free to use your scooter safely on lawns and in park areas.
Avoid driving on uneven terrain and/or soft surfaces.
Avoid tall grass that can become tangled in the running gear.
Avoid loosely packed gravel and sand.
Do not use your scooter in fresh or salt water.
Do not use your scooter at the edge of a stream, lake, or ocean.
If you feel unsure about a driving surface, avoid that surface.
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II. SAFETY
CURB
CURB
PUBLIC STREETS AND ROADWAYS
WARNING! You should not operate your scooter on public streets and roadways. Be
aware that it may be difficult for traffic to see you when you are seated on your scooter.
Obey all local pedestrian traffic rules. Wait until your path is clear of traffic, and then
proceed with extreme caution.
STATIONARY OBSTACLES (STEPS, CURBS, ETC.)
WARNING! Do not drive near raised surfaces, unprotected ledges, and/or drop-offs (curbs,
porches, stairs, etc.).
WARNING! Do not attempt to have your scooter climb or descend an obstacle that is
inordinately high.
WARNING! Do not attempt to have your scooter proceed backward down any step, curb,
or other obstacle. This may cause the scooter to tip.
WARNING! Be sure your scooter is traveling perpendicular to any curb you may be
required to ascend or descend. See figures 3 and 3A.
WARNING! Even though your scooter may be capable of handling greater obstacles, Pride
recommends that you do not attempt to negotiate a curb that has a height greater than
2 in. (5 cm). Doing so could cause instability in your scooter.
Figure 3. Correct Curb Approach Figure 3A. Incorrect Curb Approach
INCLEMENT WEATHER PRECAUTIONS
Exposure of your scooter to inclement weather conditions should be avoided whenever possible. If suddenly caught up in rain, snow, severe cold or heat while operating your scooter, proceed to shelter at the
earliest opportunity. Thoroughly dry your scooter before storing, charging, or operating your scooter.
PROHIBITED! Operating in rain, snow, salt, mist/spray conditions, and on icy/slippery
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surfaces can cause damage to the scooter and electrical system. Maintain and store
your scooter in a dry and clean condition.
WARNING! Prolonged exposure to hot or cold conditions may affect the temperature of
upholstered and non-upholstered items on the scooter, possibly resulting in skin
irritation. Exercise caution when using your scooter in extremely hot or cold conditions
or when exposing your scooter to direct sunlight for prolonged periods of time.
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II. SAFETY
FREEWHEEL MODE
Your scooter is equipped with a manual freewheel lever that, when engaged, allows the scooter to be
pushed. For more information about how to place your scooter into and out of freewheel mode, see III.
“Your Scooter.”
WARNING! When your scooter is in freewheel mode, the braking system is disengaged.
Disengage the drive motors only on a level surface.
Ensure the key is removed from the key switch.
Stand to the side of the scooter to engage or disengage freewheel mode. Never sit on
a scooter to do this.
After you have finished pushing your scooter, always return it to the drive mode to
lock the brakes.
An added feature built into the scooter is “push-too-fast” protection, which safeguards the scooter against
gaining excessive speed while in freewheel mode.
“Push-too-fast” operates differently depending on which of two conditions exists:
If the key is switched “off” while in freewheel mode, the scooter’s controller activates regenerative
braking when the scooter is pushed faster than a maximum threshold which has been preprogrammed.
In this case, the controller is acting as a speed governor.
If the key is switched “on” while in freewheel mode, you will encounter considerable resistance at any
speed. This prevents the scooter from gaining unwanted momentum should the manual freewheel lever
inadvertently be released while driving the scooter.
STAIRS AND ESCALATORS
Scooters are not designed to travel up or down stairs or escalators. Always use an elevator.
WARNING! Do not use your scooter to negotiate steps or escalators.
DOORS
Determine if the door opens toward or away from you.
Use your hand to turn the knob or push the handle or push-bar.
Drive your scooter gently and slowly forward to push the door open. Or drive your scooter gently and
slowly backwards to pull the door open.
ELEVATORS
Modern elevators have a door edge safety mechanism that, when pushed, reopens the door(s).
If you are in the doorway of an elevator when the door(s) begin to close, push on the rubber door edge
or allow the rubber door edge to contact the scooter and the door will reopen.
Use care that pocketbooks, packages, or scooter accessories do not become caught in elevator doors.
NOTE: If your scooter’s turning radius is greater than 60 in. (152.4 cm), it may be difficult to maneuver
in elevators and building entrances. Use caution when attempting to turn or maneuver your scooter in
small spaces, and avoid areas that might pose a problem.
LIFT/ELEVATION PRODUCTS
If you will be transporting your scooter during travel, you may find it necessary to use a vehicle-mounted
lift system or elevation product to aid in transportation. Pride recommends that you closely review the
warnings, instructions, specifications, and safety information set forth by the manufacturer of the lift/
elevation product before using that product.
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