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Pride
Exeter, P A
1-800-800-8586
St. Catherines, ON
1-888-570-1113
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SAFETY GUIDELINES
The symbols below are used throughout this owner's manual and on the power chair to identify warnings and important
information. It is very important for you to read them and understand them completely.
WARNING! Failure to follow designated procedures can cause either personal injury, component
damage, or malfunction (black symbol on yellow triangle with black border).
MANDATORY! These actions should be performed as specified. Failure to perform mandatory
actions can cause injury to personnel and/or damage to equipment (white symbol on blue dot
with white border).
PROHIBITED! These actions should be prohibited. These actions should not be performed at any
time or in any circumstances. Performing a prohibited action can cause injury to personnel and/
or damage to equipment (black symbol with red circle and red slash).
NOTE: Supplemental information that may be helpful to operate the equipment.
Copyright © 2004
Pride Mobility Products Corp.
INFMANU2731
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CONTENTS
I. INTRODUCTION ................................................................................................................................. 4
II. SAFETY .................................................................................................................................................6
III. EMI/RFI ................................................................................................................................................15
IV. THE JET 10 ULTRA ....................................................................................................................... 16
V. ASSEMBLY.........................................................................................................................................21
VI. COMFORT ADJUSTMENTS........................................................................................................ 22
VII. BATTERIES AND CHARGING ....................................................................................................27
VIII. OPERATION ....................................................................................................................................... 31
IX. CARE AND MAINTENANCE ........................................................................................................ 35
X. WARRANTY ........................................................................................................................................40
This owners manual is compiled from the latest specifications and product information available at the
time of publication. We reserve the right to make changes as they become necessary. Any changes to our
products may cause slight variations between the illustrations and explanations in this manual and the
product you have purchased.
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I. INTRODUCTION
SAFETY
WELCOME to Pride Mobility Products Corporation (Pride). The power chair you have purchased combines state-ofthe-art components with safety, comfort, and styling in mind. We are confident that these design features will provide you
with the conveniences you expect during your daily activities. Once you understand how to safely operate and care for
your power chair, it should give you years of trouble free operation and service.
Read and follow all instructions, warnings, and notes in this manual before attempting to operate your power chair for the
first time. In addition, your safety depends upon you, as well as your provider, caretaker, or healthcare professional in
using good judgement.
If there is any information in this manual which you do not understand, or if you require additional assistance for setup or
operation, please contact your authorized Pride Provider. Failure to follow the instructions in this manual and those
located on your power chair can lead to personal injury and/or damage to the power chair, including voiding the
warranty.
PURCHASERS AGREEMENT
By accepting delivery of this product, you promise that you will not change, alter, or modify this product or remove or
render inoperable or unsafe any guards, shields, or other safety features of this product; fail, refuse, or neglect to install any
retrofit kits from time to time provided by Pride to enhance or preserve the safe use of this product.
INFORMATION EXCHANGE
We want to hear your questions, comments, and suggestions about this manual. We would also like to hear about the safety
and reliability of your new power chair, and about the service you received from your authorized Pride Provider.
Please notify us of any change of address, so we can keep you apprised of important information about safety, new
products, and new options that can increase your ability to use and enjoy your power chair. Please feel free to contact us
at the address below:
Pride Mobility Products Corporation
Attn: Customer Care Department
182 Susquehanna Avenue
Exeter, PA 18643-2694
customercare@pridemobility.com
800-424-8205
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I. INTRODUCTION
PRIDE OWNERS CLUB
As an owner of a Pride product, you are invited to register your product's warranty and enroll in the Pride Owners Club.
You may do so by filling out and returning your enclosed product registration card or by visiting Pride's web site at
www.pridemobility.com. As a registered member, each time you visit our site, you will have access to the most interactive
and honest educational venue available today for people with mobility needs, their families, and friends.
From our home page, select "Owners Club" to enter a page dedicated to current and potential Pride product owners. You
will gain access to interviews, stories, recreation ideas, daily living tips, product and funding information, and interactive
message boards. These message boards invite you to communicate with other Pride customers as well as Pride representatives who are available to assist you with any questions or concerns you may have.
My authorized Pride Provider:
Name:_____________________________________________________________________________________
Address:____________________________________________________________________________________
Phone Number:______________________________________________________________________________
Purchase Date:_______________________________________________________________________________
NOTE: If you ever lose or misplace your product registration card or your copy of this manual,
contact us and we will be glad to send you a new one immediately.
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II. SAFETY
PRODUCT SAFETY SYMBOLS
The symbols below are used on the power chair to identify warnings, mandatory actions, and prohibited actions. It is very
important for you to read and understand them completely.
Corrosive chemicals contained in battery. Use only AGM or Gel-Cell batteries to
reduce the risk of leakage or explosive conditions.
This product has been tested and passed at an immunity level of 20 V/m.
Read and follow the information in the owners manual.
Maximum seating weight.
Locked and in drive mode.
Place unit on level ground and stand behind or to one side when changing from
drive mode to freewheel mode or freewheel mode to drive mode.
Unlocked and in freewheel mode.
Battery Configuration:
T = Ter minal Post
Connect Red wire to T with +
Connect Black wire to T with
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II. SAFETY
Do not remove anti-tip wheels.
Do not use a cell phone, walkie/talkie, laptop, or other radio transmitter while
operating.
Avoid exposure to rain, snow, ice, salt, or standing water whenever possible.
Maintain and store in a clean and dry condition.
Removal of grounding prong can create electrical hazard. If necessar y, properly
install an approved 3-pronged adapter to an electrical outlet having 2-pronged
plug access. Failure to heed could result in personal injury and/or property
damage.
Prevent personal injury and equipment damage. Do not connect an extension
cord to the AC/DC converter or the battery charger.
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II. SAFETY
SAFETY
MANDATORY! Do not operate your new power chair for the first time without completely reading
and understanding this owners manual.
Your power chair is a state-of-the-art life-enhancement device designed to increase mobility. Pride provides an extensive
variety of products to best fit the individual needs of the power chair user. Please be aware that the final selection and
purchasing decision regarding the type of power chair to be used is the responsibility of the power chair user, who is
capable of making such a decision, and his/her healthcare professional (i.e., medical doctor, physical therapist, etc.).
The contents of this manual are based on the expectation that a mobility device expert has properly fitted the power chair
to the user and has assisted the prescribing healthcare professional and/or the authorized Pride Provider in the instruction
process for the use of the product.
There are certain situations, including some medical conditions, where the power chair user will need to practice operating
the power chair in the presence of a trained attendant. A trained attendant can be defined as a family member or care
professional specially trained in assisting a power chair user in various daily living activities.
As you begin using your power chair during daily activities, you will probably encounter situations in which you will need
some practice. Simply take your time and you will soon be in full and confident control as you maneuver through doorways,
on and off of elevators, up and down ramps, and over moderate terrain.
Below are some precautions, tips, and other safety considerations that will help the user become accustomed to operating
the power chair safely.
Modifications
Pride has designed and engineered your power chair to provide maximum mobility and utility. A wide range of accessories
is available from your authorized Pride Provider to further customize your power chair to better suit your needs and/or
preferences. However, under no circumstances should you modify, add, remove, or disable any feature, part, or function
of your power chair.
WARNING! Do not modify your power chair in any way not authorized by Pride. Unauthorized
modifications may result in personal injury and/or damage to your power chair.
Pre-Ride Safety Check
Get to know the feel of your power chair and its capabilities. Pride recommends that you perform a safety check before
each use to make sure your power chair operates smoothly and safely.
Perform the following inspections prior to using your power chair:
n Check for proper tire inflation. Maintain but do not exceed 35 psi in each tire (if equipped with pneumatic tires).
n Check all electrical connections. Make sure they are tight and not corroded.
n Check all controller connections to the power pod. Make sure they are secured properly.
n Check the brakes. See IX. Care and Maintenance.
n Check battery charge. See VII. Batteries and Charging.
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II. SAFETY
NOTE: If you discover a problem, contact your authorized Pride Provider for assistance.
Weight Limitations
Your power chair is rated for a maximum weight capacity. Please refer to the specifications table for this limit.
WARNING! Exceeding the weight capacity voids your warranty and may result in personal injury
and/or damage to your power chair. Pride will not be held responsible for injuries and/or property
damage resulting from failure to observe weight limitations.
WARNING! Do not carry passengers on your power chair. Carrying passengers on your power
chair may result in personal injury and/or property damage.
Tire Inflation
If your power chair is equipped with pneumatic tires, you should check or have the air pressure checked regularly. Proper
inflation pressures will prolong the life of your tires and help ensure the smooth operation of your power chair.
WARNING! It is important that 35 psi tire pressure be maintained in pneumatic tires at all times.
Do not underinflate or overinflate your tires. Low pressure may result in loss of control, and
overinflated tires may burst. Failure to maintain 35 psi tire pressure in pneumatic tires at all times
may result in tire and/or wheel failure, causing serious personal injury and/or damage to your
power chair.
WARNING! Inflate your power chair drive tires from a regulated air source with an available pressure
gauge. Inflating your tires from an unregulated air source could overinflate them, resulting in a
burst tire and/or personal injury.
Incline Information
More and more buildings have ramps with specified degrees of inclination, designed for easy and safe access. Some ramps
may have turning switchbacks (180-degree turns) that require you to have good cornering skills on your power chair.
n Proceed with extreme caution as you approach the downgrade of a ramp or other incline.
n Take wide swings with your power chairs front wheels around any tight corners. If you do that, the power chairs rear
wheels will follow a wide arc, not cut the corner short, and not bump into or get hung up on any railing corners.
n When driving down a ramp, keep the power chairs speed adjustment set to the slowest speed setting to ensure a
safely controlled descent. See VIII. Operation.
n Avoid sudden stops and starts.
When climbing an incline, try to keep your power chair moving. If you must stop, start up again slowly and then accelerate
cautiously. When driving down an incline, set your power chair to the slowest setting and drive in the forward direction
only. If your power chair starts to move down the incline faster than you anticipated or desired, allow it to come to a
complete stop by releasing the joystick, then push the joystick forward slightly to ensure a safely controlled descent.
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II. SAFETY
WARNING! When climbing an incline, do not zigzag or drive at an angle up the face of the incline.
Drive your power chair straight up the incline. This greatly reduces the possibility of a tip or a fall.
Always exercise extreme caution when negotiating an incline.
WARNING! You should not travel up or down a potentially hazardous incline (i.e., areas covered
with snow, ice, cut grass, or wet leaves).
WARNING! When on any sort of an incline or decline, never place the power chair in freewheel
mode while seated on it or standing next to it. Doing so may result in personal injury and/or
damage to your power chair.
WARNING! Never travel down an incline backwards. This may result in personal injury.
WARNING! Even though your power chair is capable of climbing slopes greater than those illustrated in
figure 1, do not, under any circumstances, exceed the incline guidelines or any other specifications
presented in this manual. Doing so could cause instability in your power chair, resulting in personal injury
and/or damage to your power chair.
In compliance with the Americans with Disabilities Act of 1990, all handicap public access ramps are required to have a
maximum slope of 5°. Therefore, Pride recommends that the maximum slope of an incline you attempt to safely ascend or
descend on your power chair does not exceed 5°. See figure 1.
WARNING! Any attempt to climb or descend a slope steeper than 5° may put your power chair in
an unstable position and cause it to tip, resulting in personal injury.
Figure 1. Maximum Safe Slope (Ascending and Descending)
Braking Information
Your power chair is equipped with two powerful brake systems:
1. Regenerative uses electricity to rapidly slow the vehicle when the joystick returns to the center/stop position.
2. Disc Park Brake activates mechanically after regenerative braking slows the vehicle to near stop, or when power is
removed from the system for any reason.
Cornering Information
While your power chair is equipped with caster wheels and anti-tip wheels, excessively high cornering speeds can still
create the possibility of tipping. Factors which affect the possibility of tipping include, but are not limited to: cornering
speed, steering angle (how sharply you are turning), uneven road surfaces, inclined road surfaces, riding from an area of
low traction to an area of high traction (such as passing from a grassy area to a paved area especially at high speed while
turning), and abrupt directional changes. High cornering speeds are not recommended. If you feel that you may tip over in
a corner, reduce your speed and steering angle (i.e., lessen the sharpness of the turn) to prevent your power chair
from tipping.
WARNING! When cornering sharply, reduce your speed. This greatly reduces the possibility of a
tip or fall. To avoid personal injury and/or property damage, always exercise common sense when
cornering.
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II. SAFETY
Outdoor Driving Surfaces
Your power chair is designed to provide optimum stability under normal driving conditionsdry, level surfaces composed
of concrete, blacktop, or asphalt. However, Pride recognizes that there will be times when you will encounter other surface
types. For this reason, your power chair is designed to perform admirably on packed soil, grass, and gravel. Feel free to
use your power chair safely on lawns and in park areas.
n Reduce your power chairs speed when driving on uneven terrain and/or soft surfaces.
n Avoid tall grass that can entangle the running gear.
n Avoid loosely packed gravel and sand.
n If you feel unsure about a driving surface, avoid that surface.
Freewheel Mode
Your power chair is equipped with two manual freewheel levers to allow for manual maneuverability by a trained attendant.
For more information about how to place your power chair into and out of freewheel mode, see IV. The Jet 10 Ultra.
WARNING! Do not use your power chair in freewheel mode without an attendant present. Personal
injury may result.
WARNING! Do not attempt to personally place your power chair in freewheel mode while seated
on it. Personal injury may result. Ask an attendant for assistance if necessary.
WARNING! Do not place your power chair in freewheel mode while on an incline. The chair could
roll uncontrollably on its own, causing personal injury.
Stationary Obstacles (Steps, Curbs, etc.)
Proceed with extreme caution when driving near raised surfaces, unprotected ledges and/or drop-offs (curbs, porches,
stairs, etc.). The correct method for approaching a curb is illustrated in figures 2 and 3.
WARNING! Do not attempt to have your power chair climb or descend an obstacle that is higher
than 2 inches unless you have the assistance of an attendant.
WARNING! Do not attempt to have your power chair proceed backward down any step, curb, or
other obstacle. This may cause the power chair to tip and cause personal injury.
Figure 2. Correct Curb Approach Figure 3. Incorrect Curb Approach
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II. SAFETY
Public Streets and Roadways
WARNING! You should not operate your power chair on public streets and roadways. Be aware
that it may be difficult for traffic to see you when you are seated on your power chair. Obey all
local pedestrian traffic rules. Wait until your path is clear of traffic, and then proceed with extreme
caution.
Stairs and Escalators
Power chairs are not designed to travel up or down stairs or escalators. Always use an elevator.
WARNING! Never use your power chair to negotiate steps or escalators. You may cause injury to
yourself and to others and/or damage your power chair.
Doors
n Determine if the door opens toward or away from you.
n Drive your power chair gently and slowly forward to push the door open. Or drive your power chair gently and slowly
backward to pull the door open.
Elevators
Modern elevators have a door edge safety mechanism that, when pushed, reopens the elevator door(s).
n If you are in the doorway of an elevator when the door(s) begin to close, push on the rubber door edge or allow the
rubber door edge to contact the power chair and the door will reopen.
n Use care that pocketbooks, packages, or power chair accessories do not become caught in elevator doors.
EMI & RFI
Laboratory tests performed by the Food and Drug Administration (FDA) have shown that radio waves can cause unintended motion of electric mobility vehicles. Radio waves are a form of electromagnetic energy (EM). When EM adversely
affects the operation of an electronic device, it is called Electromagnetic Interference (EMI) or Radio Frequency Interference (RFI). For more information, see III. EMI/RFI.
Lift/Elevation Products
If you will be traveling with your power chair, you may find it necessary to use a lift/elevation product to aid in transportation. Pride recommends that you closely review the instructions, specifications, and safety information set forth by the
manufacturer of the lift/elevation product before using that product.
Motor Vehicle Transport
Currently, there are no standards approved for tie-down systems in a moving vehicle of any type to transport a person
while seated in a power chair.
Transfers
Transferring onto and off of your power chair requires a good sense of balance. Always have an attendant or healthcare
professional present while learning to properly transfer yourself.
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II. SAFETY
To eliminate the possibility of injury, Pride recommends that you or a trained attendant perform the following tasks before
attempting a transfer:
n Turn the power off. See VIII. Operation.
n Ensure your power chair is not in freewheel mode. See IV. The Jet 10 Ultra.
n Turn both caster wheels toward the transfer destination to improve power chair stability during transfer.
n Make sure both armrests are flipped up or removed from your power chair.
n Flip up the foot platform or move the leg rests aside; this will help to keep your feet from getting caught on the foot
rigging during the transfer.
n Reduce the distance between your power chair and the object you are transferring onto.
WARNING! Before transferring, position yourself as far back as possible in the power chair seat
to prevent the power chair from tipping forward during transfer and causing injury.
WARNING! Avoid using your armrests for weight bearing purposes. Such use may cause the power
chair to tip and cause personal injury.
WARNING! Avoid putting all of your weight on the foot riggings. Such use may cause the power
chair to tip and cause personal injury.
Positioning Belts
Your authorized Pride Provider, therapist(s), and other healthcare professionals are responsible for determining your requirement for a positioning belt in order to operate your power chair safely.
WARNING! If you require a positioning belt to safely operate your power chair, make sure it is
fastened securely. Serious personal injury may result if you fall from the power chair.
WARNING! The positioning belt is not designed for use as a seat belt in a motor vehicle. Nor is
your power chair suitable for use as a seat in any vehicle. Anyone traveling in a vehicle should be
properly belted into seats approved by the vehicle manufacturer.
WARNING! Do not sit on your power chair while it is in a moving vehicle. Personal injury and/or
property damage may result.
WARNING! Always be sure your power chair and its batteries are properly secured when it is being
transported. Failure to do so may result in personal injury and/or damage to your power chair.
Inclement Weather Precautions
WARNING! Pride recommends that you do not operate your power chair in icy or slippery conditions
or on salted surfaces (i.e., walks or roads). Such use may adversely affect the performance and
safety of your power chair, resulting in an accident and personal injury.
WARNING! Avoid exposing your power chair to any type of moisture at any time (rain, snow, mist,
or wash). Such exposure can damage your power chair. Never operate or charge your power chair
if it has been exposed to moisture until it has dried thoroughly.
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II. SAFETY
Reaching and Bending
Never reach, lean, or bend while driving your power chair. If it is absolutely necessary to reach, lean, or bend while seated
on your power chair, it is important to maintain a stable center of gravity and keep the power chair from tipping. Pride
recommends that the power chair user determine his/her personal limitations and practice bending and reaching in the
presence of a qualified healthcare professional.
WARNING! Do not bend, lean, or reach for objects if you have to pick them up from the floor by
reaching down between your knees. Movements such as these may change your center of gravity
and the weight distribution of the power chair. This may cause your power chair to tip, possibly
resulting in personal injur y. Keep your hands away from the tires when driving.
Batteries
In addition to following the warnings below, be sure to comply with all other battery handling information. For more
information about your power chairs batteries, see VII. Batteries and Charging.
WARNING! Power chair batteries are heavy. See specifications table. If you are unable to lift that
much weight, be sure to get help. Lifting beyond your capacity can result in personal injury.
WARNING! Battery posts, terminals, and related accessories contain lead and lead compounds.
Wash hands after handling.
WARNING! Always protect the batteries from freezing and never charge a frozen battery. Charging
a frozen battery may result in personal injury and/or damage to the battery.
Preventing Unintended Movement
WARNING! If you anticipate being seated in a stationary position for an extended period of time,
turn off the power. This will prevent unexpected motion from inadvertent joystick contact. This
will also eliminate the possibility of unintended chair movement from electromagnetic (EM) sources.
Failure to do so may result in personal injury.
Prescription Drugs/Physical Limitations
Users must exercise care and common sense when operating a power chair. This includes awareness of safety issues when
taking prescribed or over-the-counter drugs or when the user has specific physical limitations.
WARNING! Consult your physician if you are taking prescribed or over-the-counter medication or
if you have certain physical limitations. Some medications and limitations may impair your ability
to operate your power chair in a safe manner.
Alcohol
The power chair user must exercise care and common sense when operating his/her power chair. This includes awareness
of safety issues while under the influence of alcohol.
WARNING! Do not operate your power chair while you are under the influence of alcohol, as this
may impair your ability to operate your power chair in a safe manner.
Removable Parts
WARNING! Do not attempt to lift or move a power chair by any of its removable parts. Personal
injury and/or damage to the power chair may result.
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III. EMI/RFI
Electromagnetic and Radio Frequency Interference (EMI/RFI)
Laboratory tests have shown that electromagnetic and radio frequency waves can have an adverse affect on the performance of electrically-powered mobility vehicles. The interference can come from sources such as cellular phones, mobile
two-way radios (such as walkie-talkies), radio stations, TV stations, amateur radio (HAM) transmitters, wireless computer links, microwave signals, and paging transmitters. In some cases, these waves can cause unintended movement.
This product has been tested and has passed at an immunity level of 20 V/m.
PROHIBITED! To prevent unintended movement, turn off the power to the electrically-powered
mobility vehicle before using a cell phone, two-way radio, lap-top, or any other type of radio
transmitter.
WARNING! The electrically-powered mobility vehicle itself can disturb the performance of other
electrical devices located nearby, such as alarm systems.
NOTE: For further information on EMI/RFI, go to www.pridemobility.com. If unintended motion or
brake release occurs, turn the power chair off as soon as it is safe to do so. Call Pride at 800-4248205 to report the incident.
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IV. THE JET 10 ULTRA
THE JET 10 ULTRA
The Jet 10 Ultra has two main assemblies: the seat and the power base. See figures 4 and 5. Typically, the seat assembly
includes the armrests, seatback, and seat base. The seat may also have some optional accessories attached to it, such as
a rear basket, a cane and crutch holder, or a cup holder.
The power base assembly includes two motor/brake assemblies, two drive wheels, two anti-tip wheels, two caster wheels,
two batteries, and the electrical components.
ARMRESTS
SEATBACK
SEAT ASSEMBLY
JOYSTICK
POWER BASE
ASSEMBLY
REAR
SHROUD
CASTER WHEEL
CONTROLLER
(VSI SHOWN)
SEAT BASE
FOOT RIGGING
(FOOT PLATFORM SHOWN)
DRIVE WHEEL
ANTI-TIP WHEEL
Figure 4. The Jet 10 Ultra
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IV. THE JET 10 ULTRA
JET 10 ULTRA SPECIFICATIONS
Suspension: Active Trac
Drive Wheels: 10 in., solid, (10 in., pneumatic are optional)
Caster Wheels: 8 in., solid, rear-mounted
Anti-tip Wheels: 5 in., solid, front-mounted
Maximum Speed: Up to 4 mph*
Brakes: Intelligent Braking electronic regenerative, disc park brake
Ground Clearance: 2.5 in.
Turning Radius: 18.5 in. (w/o foot riggings)
Turning Diameter 33 in. (w/o foot riggings)
Overall Size: Length: 35.5 in. (w/o foot riggings)
Length: 38.5 in. (w/ swing-away footrests)
Width: 23 in.
Seating Options: Medium-Back Seat (standard)
Limited Recline High-Back Seat (optional)
Full Recline High-Back Seat (optional)
Drivetrain: Two motor, mid-wheel drive
Batteries: Two 12-volt, U-1 batteries
Range: Up to 25 miles*
Battery Charger: 4-amp, on-board
Electronics: 50-amp PG Drives VSI Controller
Weight Capacity: 300 lbs.
Component Weights: Base: 97 lbs.
Medium-Back Seat: 33 lbs.
Batteries: 24.5 lbs. each
*Depending on user weight and terrain.
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IV. THE JET 10 ULTRA
MOTOR/BRAKE ASSEMBLY
FREEWHEEL LEVER
REAR SHROUD FASTENERS
ARTICULATING BEAM
REAR TRAPEZE BAR
RETAINING CLIPS
FRONT TRAPEZE BAR
RETAINING CLIPS
Figure 5. The Jet 10 Ultra Power Base
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IV. THE JET 10 ULTRA
ELECTRICAL COMPONENTS
The electrical components are located on the power base. The ammeter and the onboard AC power cord receptacle are
located on the right side of the power base. The main circuit breaker is located on the front of the battery tray. The
controller connector and the motor connectors are located on the power pod, inside the power base. See figure 6.
Ammeter: The ammeter displays the chargers current output in amps. See VII. Batteries and Charging.
Onboard AC Power Cord Receptacle: This is where the AC power cord plugs into the onboard charger. See VII
Batteries and Charging.
Main Circuit Breaker: The main circuit breaker is a safety feature built into your power chair. See figure 26. When the
batteries and the motors are heavily strained (e.g., from excessive loads), the main circuit breaker trips to prevent damage
to the motors and the electronics. If the circuit trips, allow your power chair to rest for approximately one minute. Next,
push in the circuit breaker button, turn on the controller, and continue normal operation. If the main circuit breaker continues to trip repeatedly, contact your authorized Pride Provider.
Motor Connectors: This is where the controller connects to the motors. The motor connectors are color-coded with red
and yellow labels. The label color on the motor connector corresponds with the label color on the power pod.
Battery Connector: This is where the controller connects to the batteries. See figures 6 and 26.
Charger Inhibit Connector: The charger inhibit enables the onboard charger to disable the controller during charging.
See VIII. Operation.
BATTERY CONNECTOR
MOTOR CONNECTOR
CHARGER INHIBIT
CONNECTOR
MOTOR CONNECTOR
ONBOARD AC POWER
CORD RECEPTACLE
CHARGER CIRCUIT FUSE
AMMETER
ONBOARD BATTERY CHARGER
Figure 6. Jet 10 Ultra Electrical Components
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IV. THE JET 10 ULTRA
MANUAL FREEWHEEL LEVERS
The Jet 10 Ultra has a manual freewheel lever on each motor. Manual freewheel levers enable you to disengage the drive
motors from the gearboxes and maneuver the chair manually.
WARNING! Do not use the power chair while the drive motors are disengaged! Do not disengage
the drive motors when the power chair is on an incline, as the unit could roll on its own, causing
injury!
To engage or disengage the drive motors:
1. Locate the lever on top of each motor.
2. Push the two levers inward to engage the drive motors. See figure 7.
3. Pull the two levers outward to disengage the drive motors. See figure 8.
If a lever is difficult to move in either direction, slightly rock the power chair back and forth. The lever should then move
to the desired position.
WARNING! It is important to remember that when your power chair is in freewheel mode, the
braking system is disengaged.
MANUAL FREEWHEEL LEVER
Figure 8. Freewheel Mode (Drive Disengaged)Figure 7. Drive Mode (Drive Engaged)
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V. ASSEMBLY
SEAT INSTALLATION
It may be necessary to install the seat either prior to initial operation or after transporting your power chair. Most seats are
attached to the power base with the Universal Mounting System (UMS). The UMS consists of universal parts that may be
attached to any medium-back or high-back seat, regardless of seat width or seat depth. The two main components are
aluminum extrusions mounted to the seat base. These extrusions attach to a pair of trapeze bars that are mounted to the
power base.
WARNING! Do not pick up the seat frame by the armrests. They are free to pivot, and you may lose
control of the seat if they do so, resulting in personal injury or damage to the chair.
To install the seat:
1. Set the trapeze bars to the desired height. To change the trapeze bar height, see VI. Comfort Adjustments.
2. Tilt the seat back, and slide the rear extrusion onto the rear trapeze bar. See figure 9.
3. Lower the front extrusion onto the front trapeze bar until the seat locks into place.
4. Flip the seat latch safety down. See figure 10.
WARNING! Make sure the seat latch safety is flipped down before using your power chair.
5. Install the controller into one of the armrests. See VI. Comfort Adjustments.
6. Turn the rear shroud fasteners one-quarter turn in any direction.
7. Remove the rear shroud.
8. Plug the motor connectors, the charger inhibit connector, and the battery connector into the power pod. See figure 6.
9. Reinstall the rear shroud. Turn the rear shroud fasteners one-quarter turn in any direction.
10. Route the controller cable so that it cannot be pinched in the seat hinge.
11. Secure the controller cable to the armrest receiver with one or more wire ties.
Figure 9. Universal Mounting System
SEAT LATCH
SAFETY
Figure 10. Seat Latch
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VI. COMFORT ADJUSTMENTS
COMFORT ADJUSTMENTS
After becoming familiar with your power chairs operation, you may find the need to make some adjustments to increase
your comfort, such as seat height and angle, armrest angle, foot platform height and angle, and controller position. If your
power chair is equipped with a specialty seat, refer to the information provided in separate manuals. If your power chair is
equipped with a medium-back, a high-back, or a reclining seat, refer to the following information.
WARNING! If your power chair was configured by your authorized Pride Provider, please consult
your healthcare professional before changing the seat position or making any other adjustment.
Some adjustments may degrade your power chairs performance and safety by changing its center
of gravity.
WARNING! Some power chair components are heavy. You may need assistance to lift or carry
them. Please refer to the specifications table for specific component weights before you
disassemble the power chair.
WARNING! Prevent injur y. Remove the occupant from the power chair before making any
adjustments.
You may need the following to make comfort adjustments:
n metric/standard socket set and ratchet
n adjustable wrench
n thread lock
Seat Height and Seat Angle Adjustment
The seat is attached to the power base through the UMS.
You can change the seat height to one of two positions in 1in. increments by raising the front and rear trapeze bars. If
you raise or lower only one trapeze bar (front or rear), you
can also change the seat base angle (dump).
To change the seat height:
1. Turn off the power to the controller.
2. Turn the rear shroud fasteners one-quarter turn in any
direction and remove the rear shroud cover. See figure 5.
3. Disconnect the controller from the power pod. See figure 6.
4. Flip up the seat latch safety. See figure 10.
5. Squeeze the seat latch and release the seat from the front
trapeze bar.
6. Slide the seat forward and remove it from the power base.
7. Loosen the screws that attach the trapeze bars to the seat
posts. See figure 11.
Figure 11. T rapeze Bars
8. Remove the retaining clips that secure the seat posts to the power base. See figure 11.
9. Move the trapeze bars up or down to the desired height.
TRAPEZE BARS
SCREWS
SEAT POSTS
RETAINING
CLIPS
POWER BASE
FRAME
NOTE: Change the seat dump by raising or lowering only one trapeze bar (front or back.)
10. Reinstall the retaining clips from step 8.
11. Remove each screw from the trapeze bars and apply thread lock.
12. Reinstall each screw into the trapeze bars and tighten.
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VI. COMFORT ADJUSTMENTS
13. Reinstall the seat.
14. Reconnect the controller to the power pod.
15. Reinstall the rear shroud.
Seat Position
You can move the seat forward or rearward by changing the
extrusion mounting position.
To change the position:
1. Unplug the motor connectors, battery connector, and charger
inhibit.
2. Remove the seat from the power base.
3. Remove both extrusions from the bottom of the seat. See figure 9.
4. Reposition the extrusions on a different set of mounting holes. You
must move both extrusions the same number of holes either
forward or backward. See figure 12.
5. Fasten the extrusions back onto the bottom of the seat.
6. Reinstall the seat.
7. Reconnect the motor connector, battery connector , and charger
inhibit.
Figure 12. Seat Mounting Holes
Seatback Angle Adjustment
If your power chair is equipped with an adjustable seatback,
you can adjust it to four (4) different angles: 90°, 102°, 105°, or
107°.
To adjust the seatback angle:
1. Remove the adjusting screws from each seat hinge. See figure 13.
2. Set the seatback at the desired angle.
3. Reinstall the adjusting screws to each seat hinge and tighten.
Reclining Seat
If your Jet 10 Ultra is equipped with a reclining seat, you can
adjust the seatback angle with the seatback release lever. The
lever is located on the right side of the seat base. See figure 14.
To adjust the recline angle:
1. Push down on the seatback release lever.
2. Lean forward or backward to the desired position.
3. Release the lever.
Armrest Width Adjustment
You can change each armrests width independently of the other.
SEAT
HINGE
SEATBACK
ANGLE
ADJUSTING
SCREW
Figure 13. Seatback Angle Adjustment
NOTE: Changing the armrest width may
increase the overall width of your power
chair.
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VI. COMFORT ADJUSTMENTS
To change the armrest width:
1. Locate the two armrest knobs on each side of the
armrest receiver bracket. See figure 14.
2. Loosen the knobs.
3. Slide the armrests in or out to the desired width.
4. Tighten the knobs.
Armrest Height
To change the armrest height:
1. Loosen the setscrew on the armrest. See figure 14.
2. Raise or lower the armrest to the desired height.
3. Tighten the setscrew to secure the armrest.
Armrest Angle Adjustment
To change the armrest angle:
1. Lift the armrest straight up so that it is perpendicular to
the floor. See figure 15.
2. Loosen the jam nut.
3. Turn the adjusting screw clockwise to lower the front
of the armrest, or turn the adjusting screw counterclockwise to raise the front of the armrest.
4. Tighten the jam nut to lock the adjusting screw into place.
SETSCREW
SEATBACK
RELEASE LEVER
ARMREST KNOB
Figure 14. Seatback Angle Adjustment
Foot Platform Height
The foot platform height is easily adjusted to different heights
in 1/2-in. increments.
To raise or lower the foot platform:
1. Remove the fasteners from the foot platform bracket.
See figure 16.
2. Raise or lower the foot platform to the desired height.
3. Reinstall the fasteners into the foot platform bracket
and tighten.
Foot Platform Depth
To adjust the foot platform depth:
1. Remove the fasteners from the foot platform bracket.
See figure 16.
2. Move the foot platform in or out to the desired depth.
3. Reinstall the fasteners into the foot platform bracket
and tighten.
Foot Platform Angle
You can adjust the angle of the foot platform with a hex
key. See figure 17.
ARMREST ANGLE
ADJUSTING
SCREW
JAM NUT
Figure 15. Armrest Angle Adjustment
FOOT
PLATFORM
RETAINING PIN
To adjust the foot platform angle:
1. Flip up the foot platform and locate the setscrew.
FOOT
PLATFORM
BRACKET
2. Turn the setscrew counterclockwise to raise the front of
the foot platform.
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Figure 16. Foot Platform Adjustment
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VI. COMFORT ADJUSTMENTS
3. Turn the setscrew clockwise to lower the front of the
foot platform.
Controller Position
You can position the controller for either left-hand or right-hand use.
WARNING! Do not place the controller cable
so that it can be pinched in the seat frame
or the power base frame.
To change the controller position:
1. Turn the rear shroud fasteners one-quarter turn. See figure 5.
2. Remove the rear shroud.
3. Unplug the motor connectors, the charger inhibit, and the
battery connector from the power pod. See figure 6.
4. Cut the wire tie(s) that attaches the controller cable to
the armrest.
5. Flip up the armrest and loosen the setscrew. See figure 18.
6. Slide the controller out of the armrest.
7. Loosen the setscrew in the other armrest.
8. Place the controller in the other armrest.
9. Tighten the setscrew to secure the controller.
10. Use a wire tie to secure the controller cable to the armrest.
11. Plug the motor connectors, the charger inhibit, and the
battery connector into the power pod. See figure 6.
12. Reinstall the rear shroud and tighten the fasteners.
SETSCREW
Figure 17. Bottom of Footrest
SETSCREW
Swing-away Footrests
Swing-away Footrests (SFRs) enable you to rotate the footrests
to the side before you transfer onto or off or your power chair.
To rotate the SFRs:
1. Push in the release lever. See figure 19.
2. Rotate the SFRs.
To adjust the SFR length:
1. Remove the two adjustment screws from the side of each
footrest extension. See figure 19.
2. Slide the footrest up or down to the desired length.
3. Reinstall the two adjustment screws.
Elevating Leg Rests (Optional)
Elevating Leg Rests (ELRs) offer an infinite range of adjustment
for the leg angle and a footrest adjustment range of 1219 in.
Figure 18. Underside of Armrest
SFR RELEASE LEVER
FOOTREST
EXTENSION
FOOTREST
ADJUSTMENT
SCREWS
Figure 19. Swing-Away Footrests
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VI. COMFORT ADJUSTMENTS
To rotate the ELRs:
1. Push in release lever A. See figure 20.
2. Rotate the ELRs.
RELEASE LEVER A
To adjust the ELR angle:
1. Push down release lever B. See figure 20.
2. Move the leg rest to the desired angle.
To adjust the ELR length:
1. Remove the two adjustment screws from the side of each
leg rest extension. See figure 20.
2. Slide the leg rest up or down to the desired length.
3. Reinstall the two adjustment screws.
Anti-Tip Wheels
The anti-tip wheels are designed to give your power chair
increased stability on rough surfaces. The anti-tip wheels are
preset at the factory for smooth surfaces or indoor use only.
If you plan on using your power chair on rough surfaces, it
may be necessary to adjust the anti-tip wheels to better suit
your needs. The anti-tip wheels may need adjustment if the
following occurs:
n When coming to a stop, your power chair tips forward
excessively.
n The anti-tip wheels constantly rub the ground.
LEG REST EXTENSION
Figure 20. Elevating Leg Rests
ANTI-TIP WHEEL
RELEASE LEVER B
LEG REST
ADJUSTMENT
SCREWS
A
B
Figure 21. Anti-Tip Wheel Assembly
WARNING! Consult your authorized Pride Provider before attempting to change the anti-tip wheel
height! Changing the anti-tip wheel height affects handling under acceleration!
WARNING! The higher you raise the anti-tip wheels, the more you increase your power chairs
tendency to tilt forward while decelerating. You can compensate for this by moving the seat
assembly farther to the back of your power chair.
PROHIBITED! Do not remove the anti-tip wheels.
NOTE: Each drive tire must be inflated to 35 psi (if equipped with pneumatic tires) and the user
must also be seated in the power chair in order to properly adjust the anti-tip wheels.
To adjust the anti-tip wheels:
1. Loosen bolt A. See figure 21.
2. Remove bolt B.
3. Raise or lower the anti-tip wheel. Each hole is 1/2-in. apart.
4. Reinstall bolt B.
5. Tighten bolt A.
6. Raise or lower the other anti-tip wheel so that it is at the same height.
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VII. BATTERIES AND CHARGING
BATTERIES AND CHARGING
The Jet 10 Ultra uses two long-lasting, 12-volt, deep-cycle batteries. These batteries are sealed and maintenance free.
Since they are sealed, there is no need to check the electrolyte (fluid) level. Deep-cycle batteries are designed to handle a
longer and deeper discharge. Though they are similar in appearance to automotive batteries, they are not interchangeable.
Automotive batteries are not designed to handle a long, deep discharge, and also are unsafe for use in power chairs.
WARNING! Battery posts, terminals, and related accessories contain lead and lead compounds.
Wash hands after handling.
Charging the Batteries
The battery charger is essential in providing long life for your power chair batteries. It is designed to optimize your power
chairs performance by charging the batteries safely, quickly, and easily. The battery charging system consists of the
onboard battery charger, the charger circuit fuse, and the ammeter. The ammeter indicates the rate of charge necessary to
fully recharge the batteries. It is also a good indication of whether or not the charger is working. The ammeter and the
charger are only functional when the charger power cord is plugged into a wall outlet. The charging circuit has an ATO fuse
that protects the ammeter. See figure 6.
WARNING! You must recharge your power chairs batteries with the supplied onboard charger. Do
not use an automotive-type battery charger.
PROHIBITED! Removal of grounding prong can create electrical hazard. If necessar y, properly
install an approved 3-pronged adapter to an electrical outlet having 2-pronged plug access. Failure
to heed could result in personal injury and/or property damage.
PROHIBITED! Never use an extension cord to plug in your battery charger. Plug the charger directly
into a properly wired standard wall outlet.
To charge the batteries using the onboard charger:
1. Position the rear of your power chair close to a standard wall outlet.
2. Be certain the controller power is turned off and the freewheel levers are in the engaged position. See IV. The Jet 10 Ultra.
3. Plug the onboard AC power cord into the onboard AC power cord receptacle on the power base, then into the wall outlet. The
power chair incorporates an inhibit function that disables the power chair when the charger is plugged into a wall outlet.
4. The ammeter indicates how much charge is needed to fully charge the batteries. Wait about a minute for the charger to warm up.
The ammeter may move as high as 5.5 amps, then gradually move back down to 0 amps as the batteries charge.
5. We recommend you charge the batteries for 8 to 14 hours. As the batteries charge, the ammeter needle slowly drops to 0. When
the batteries are fully charged, the needle vibrates on or about the 0 mark on the ammeter.
6. When your power chairs batteries are fully charged, disconnect the onboard AC power cord, wind up the cord and store it in a safe
place.
To charge the batteries using the optional off-board charger:
1. Position your power chair next to a standard wall outlet.
2. Be certain the controller power is turned off.
3. Plug the off-board charger into the off-board charger socket on the controller. See VIII. Operation.
4. Plug the off-board charger into the wall outlet.
5. If it is a Pride off-board charger, then there are two lights in it. The red light indicates that power to the off-board charger is on. The
green light indicates that the batteries are fully charged. If it is not a Pride off-board charger, then follow the instructions supplied by
the manufacturer.
6. When the batteries are fully charged, unplug the off-board charger from the wall outlet and then from the controller.
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VII. BATTERIES AND CHARGING
Battery Break-in
To break in new batteries for maximum efficiency:
1. Fully recharge any new battery prior to its initial use. This brings the battery up to about 90% of its peak performance level.
2. Operate your power chair throughout the house and yard. Move slowly at first, and dont stray too far until you become
accustomed to the controls and break in the batteries.
3. Give the batteries another full charge of 8 to 14 hours and operate your power chair again. The batteries will now perform at over
90% of their potential.
4. After four or five charging cycles, the batteries will top off at 100% charge and last for an extended period.
Frequently Asked Questions (FAQs)
How does the charger work?
The battery charger takes the standard wall outlet voltage of 120 VAC (alternating current) and converts it to 24 VDC
(direct current). The power chair batteries use direct current to run your power chair. When the battery voltage is low, the
charger works harder to charge the battery. This is why the ammeter initially reads 5 or more amps. As the battery voltage
approaches full charge, the charger doesnt work as hard to complete the charging cycle. This explains why the ammeter
drops as it approaches a full charge. When the battery is fully charged, the amperage from the charger is nearly at zero. This
is how the charger maintains a charge but does not overcharge the battery.
Can I use a different battery charger?
You should use the charger supplied with the power chair. It is the safest, most efficient tool to charge the batteries. We do
not recommend using other types of chargers (e.g., an automotive battery charger).
NOTE: Your power chairs charger will not operate after the batteries have been discharged to
nearly zero voltage. If this happens, call your authorized Pride Provider for assistance.
How often must I charge the batteries?
Many factors come into play when deciding how often to charge the batteries. You may use your power chair all day on a
daily basis or you may not use it for weeks at a time.
n Daily Use
If you use your power chair on a daily basis, charge the batteries as soon as you are finished using your power chair.
Your power chair will be ready each morning to give you a full days service. It is recommended that you charge the
batteries 8 to 14 hours after daily use.
n Infrequent Use
If you use your power chair infrequently (once a week or less), you should charge the batteries at least once per week
for 12 to 14 hours.
NOTE: Keep your batteries fully charged and avoid deeply discharging your batteries. Do not
charge the batteries for more than 24 hours at a charging cycle.
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VII. BATTERIES AND CHARGING
How can I get maximum range or distance per charge?
Rarely do you have an ideal driving situation such as smooth, flat, hard terrain with no wind, hills, or curves. More often you
are presented with hills, sidewalk cracks, uneven and loosely packed surfaces, curves, and wind. All of these factors will
affect the distance or running time per battery charge. Below are a few suggestions for obtaining the maximum range per
charge:
n Always charge the batteries fully prior to your trip.
n Plan your trip in advance to avoid inclines if possible.
n Limit baggage weight to essential items.
n Try to maintain an even speed and avoid stop-and-go driving.
What type of batteries should I use?
We recommend deep-cycle batteries that are sealed and maintenance free. Both AGM and Gel-Cell are deep-cycle
batteries that are similar in performance.
Use these specifications to reorder deep-cycle batteries:
BATTERY SPECIFICATIONS
Type: Deep-cycle (AGM or Gel-Cell)
Size: U-1
Voltage: 12V each
WARNING! Corrosive chemicals contained in batteries. Use only AGM or Gel-Cell batteries to
reduce the risk of leakage or explosive conditions.
Why do my new batteries seem weak?
Deep-cycle batteries employ a much different chemical technology than that used in car batteries, nickel-cadmium (nicads),
or in other common battery types. Deep-cycle batteries are specifically designed to provide power, drain down their
charge, and then accept a relatively quick recharge. AGM and Gel-Cell batteries should be charged as often as possible.
They do not have a memory like nickel-cadmium batteries.
We work closely with our battery manufacturer to provide a battery that best suits your power chairs specific demands.
Fresh batteries arrive regularly at Pride and are promptly shipped with a full charge. During shipping, the batteries encounter temperature extremes that may influence initial performance. Heat robs the charge from the battery, and cold slows the
power available and extends the time needed to recharge the battery (just as with a car battery).
It might take a few days for the temperature of the battery to stabilize and adjust to its new ambient temperature. More
importantly, it will take a few charging cycles (a partial drain then a full recharge) to establish the critical chemical
balance that is essential to the batterys peak performance and long life. It will be well worth it to take the time to break in
your battery properly.
NOTE: The useful life of a battery is quite often a reflection of the care it receives.
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VII. BATTERIES AND CHARGING
How can I ensure maximum battery life?
A fully charged deep-cycle battery will provide reliable performance and extended battery life. Keep your power chairs
batteries fully charged whenever possible. Batteries that are regularly and deeply discharged, infrequently charged, or
stored without a full charge may be permanently damaged, causing unreliable power chair operation and limited battery life.
How should I store my power chair and its batteries?
If you do not use your power chair regularly, we recommend maintaining battery vitality by charging the batteries at least
once per week.
If you do not plan on using your power chair for an extended period, fully charge the batteries prior to storage. Disconnect
the battery harnesses and store the power chair in a warm, dry environment. Avoid temperature extremes, such as freezing
and excessively hot conditions, and never attempt to charge a frozen battery. A cold or frozen battery should be warmed
for several days prior to recharging.
What about public transportation?
AGM and Gel-Cell batteries are designed for application in power chairs and other mobility vehicles. These batteries are
Federal Aviation Administration (FAA) approved, allowing safe transportation on aircraft, buses, and trains, as there is no
danger of spillage or leakage. We suggest you contact the carriers ticket counter in advance to determine that carriers
specific requirements.
What about shipping?
If you wish to use a freight company to ship your power chair to your final destination, repack your power chair in the
original shipping container and ship the batteries in separate boxes.
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Page 31
VIII. OPERATION
VSI CONTROLLER
The electronic controller is what you use to operate your power chair. It takes the battery voltage and sends it to the
appropriate system. The electronic controller enables you to move the power chair, as well as monitor battery charge,
electronic controller functions, and the condition of your electrical system. The VSI controller is an integral electronic
controller. All of the electronics necessary to operate the power chair are contained in one module. See figure 22. Typically,
the VSI is mounted to one of the armrests and is connected to the motors, batteries, and the onboard charger on the power
base.
The VSI consists of:
1. joystick
2. keypad
3. off-board charger socket
4. charger inhibit connector
5. battery connector
6. motor connector
7. motor connector
Joystick
The joystick controls the direction and speed of your power chair. When you move the joystick from the neutral (center)
position, the electromagnetic brakes release and allow your power chair to move. The farther you push the joystick from
its neutral position, the faster your power chair moves. When you release the joystick and allow it to return to the neutral
position, you engage the electromagnetic brakes. This causes your power chair to decelerate and come to a complete stop.
WARNING! If your power chair begins to move in an unexpected manner, immediately release the
joystick. Unless the joystick is damaged, this action should stop your power chair.
Figure 22. VSI Controller
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VIII. OPERATION
Keypad
The keypad is located in front of the joystick. It contains
keys necessary to operate your power chair. See figure 23.
On/Off Key
The on/off key turns the VSI on and off.
WARNING! Unless faced with an emergency situation, do not use the on/off
key to stop the chair. This will cause
the power chair to stop abruptly.
WARNING! Always turn the power off
when you are stationary to prevent unexpected movement.
Battery Condition Meter
The battery condition meter is located in front of the joystick. See figure 23. This is a 10-segment illuminated display that indicates that the VSI is powered on and also
gives the battery status, the VSI status, and the electrical
system status.
n Red, yellow, and green lights lit: Batteries charged; VSI
and electrical system OK.
n Red and yellow lights lit: Charge batteries if possible; VSI
and electrical system OK.
n Red lights only lit or slow flash: Charge batteries as soon
as possible; VSI and electrical system OK.
n Rapid flash of lights: Indicates a fault in the VSI or the electrical system. Refer to VSI Error Codes.
n Ripple side to side of lights: The joystick was not in the neutral position when the controller was powered on. If you get ripple
side to side of lights, turn off the controller, allow the joystick to return to the neutral position, then turn on the controller.
Figure 23. VSI Controller Keypad
NOTE: If you still get ripple side to side of lights, contact your authorized Pride Provider.
NOTE: When the batteries approach a discharged state, the first red light will begin to slowly
flash, reminding you the batteries need to be charged immediately!
Speed Keys
There are two keys that control the speed. Press the speed increase key to increase the speed. Press the speed decrease
key to decrease the speed. The speed setting is displayed on the maximum speed indicator.
NOTE: We recommend that the first few times you operate your power chair, you set the speed to
the slowest setting until you become familiar with your new power chair.
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VIII. OPERATION
Horn Key
The horn key activates the horn.
Locking/Unlocking the VSI
The VSI has a feature that enables you to lock your power chair to prevent unauthorized use.
To lock the VSI:
1. With the VSI powered on, press and hold the on/off key. After 1 second, the VSI should beep.
2. Release the on/off key.
3. Push the joystick to the full forward position until the VSI beeps.
4. Pull the joystick to the full rearward position until the VSI beeps.
5. Release the joystick. There should be a long beep.
6. The VSI is now locked.
To unlock the VSI:
1. Press the on/off key to power on the VSI. The maximum speed indicator should ripple side to side.
2. Push the joystick to the full forward position until the VSI beeps.
3. Pull the joystick to the full rearward position until the VSI beeps.
4. Release the joystick. There should be a long beep.
5. The VSI is now unlocked.
NOTE: If the above procedure fails to either lock or unlock the VSI, contact your authorized Pride
Provider.
Off-board Charger Socket
You may use an off-board charger to charge the power chair batteries through the 3-pin socket located on the front of the
VSI. If you use an off-board charger, the charger current should not exceed 12 amps. Contact your authorized Pride
Provider for more information.
WARNING! Only chargers with Neutrik NC3MX plugs should be connected to the off-board charger
socket. See your authorized Pride Provider for more information.
Motor Connectors
This connects the VSI to the power chairs motors and motor brakes.
Charger Inhibit Connector
This connects the VSI to the onboard battery charger. This connection provides an inhibit that disables the VSI when the
battery charger is on. The charger inhibit connector is coded with colored dots. The dots are positioned so that you align
the flat side of the male connector with the flat side of the female connector before making the connection.
WARNING! Failure to properly align the connectors can result in damage to the VSI, the charger,
and the connectors.
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VIII. OPERATION
Battery Connector
This connects the VSI to the power chairs batteries.
Thermal Rollback
The VSI controller is equipped with a thermal rollback circuit. The circuit monitors the temperature of the controller, which
roughly translates to motor temperature. In the event that the VSI controller becomes excessively hot (above 140° F),
motor current (amperage) is reduced. For every degree above 140° F, the motor current limit is reduced by .55 amps until
the VSI controller reaches 158° F, at which time the current output is reduced to zero. This reduces your power chairs
power, which could also reduce your power chairs speed, and allows the electrical components and motors to cool
down. When the temperature returns to a safe level, your power chair resumes its normal operation.
VSI Error Codes
The VSI controller is designed with the users safety as the prime consideration. It incorporates many sophisticated selftest features which search for potential problems at a rate of 100 times per second. If the VSI detects a problem either in
its own circuits or in the power chairs electrical system, it may decide to stop the power chair, depending on the severity
of the problem. The VSI is designed to maximize the users safety under all normal conditions. The table below identifies
the individual error codes. Error codes are displayed as a rapid flashing of the lights. If you get one of these error codes,
contact your authorized Pride Provider.
FLASHING DIAGNOSIS AND SOLUTION
LIGHTS
1 The battery needs charging or there is a bad connection to the battery. Check the connections to
the battery. If the connections are good, try charging the battery.
2 The left motor has a bad connection. Check the left motor connection.
3 The left motor has a short circuit to a battery connection. Contact your authorized Pride Provider.
4 The right motor has a bad connection. Check right motor connection.
5 The right motor has a short circuit to a battery connection. Contact your authorized Pride Provider.
6 The power chair is being inhibited by the battery charger. Unplug the battery charger.
7 A joystick fault is indicated. Make sure that the joystick is in the neutral (center) position before
turning on the controller.
8 A controller system fault is indicated. Make sure that all connections are secure.
9 The parking brakes have a bad connection. Check the parking brake and motor connections.
Make sure the controller connections are secure.
10 An excessive voltage has been applied to the controller. This is usually caused by a poor battery
connection. Check the battery connections.
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IX. CARE AND MAINTENANCE
CARE AND MAINTENANCE
Your Jet 10 Ultra is a sophisticated power chair. Like any motorized vehicle, it requires routine maintenance checks. You
can perform some of these checks, but others require assistance from your authorized Pride Provider. Preventive maintenance is very important. If you follow the maintenance checks in this section as scheduled, you can help ensure that your
power chair gives you years of trouble-free operation. If you have any doubt as to your power chairs care or operation,
contact your authorized Pride Provider.
WARNING! Prevent injury. Do not service the power chair when the seat is occupied.
Your power chair, like most electrical equipment, is susceptible to damage from the elements. Avoid damp areas of
any kind.
WARNING! Direct exposure to water or dampness could cause the power chair to malfunction
electronically and mechanically. Water can cause electrical components to corrode and the chairs
frame to rust.
Should your power chair come in contact with water:
1. Dry your power chair as thoroughly as possible with a towel.
2. Allow your power chair to sit in a warm, dry place for 12 hours to allow unseen water to evaporate.
3. Check the joystick operation and the brakes before using your power chair again.
4. If any inconsistencies are found, take your power chair to your authorized Pride Provider.
Temperature
n Some of the parts of your power chair are susceptible to extreme changes in temperature. Always keep your power chair between
the temperatures of 18° F and 122° F.
n In extremely cold temperatures the batteries may freeze. The specific temperature at which they freeze depends on a number of
factors, such as battery charge, usage, and composition of the batteries (e.g., AGM or Gel-Cell).
n Temperatures above 122° F may cause your power chair to operate at a reduced speed. This reduced speed is a safety feature built
into the controller that helps prevent damage to the motor and other electrical components. See VIII. Operation.
General Guidelines
n Avoid knocking or bumping the controller, especially the joystick.
n Avoid prolonged exposure of your power chair to extreme conditions, such as heat, cold, or moisture.
n Keep the controller clean.
n Check all connectors to ensure that they are all tight and secured properly.
n Make sure the drive tires are inflated to 35 psi (if equipped with pneumatic tires).
WARNING! Overinflating tires can cause them to explode and can result in personal injury.
WARNING! Do not use a high pressure hose to inflate your tires.
n Use a rubber conditioner on the tire sidewalls to help preserve them.
WARNING! Never use a rubber conditioner on the tread area of the tires; doing so may make the
tires slippery and cause your power chair to skid.
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IX. CARE AND MAINTENANCE
n The body shroud has been sprayed with a clear sealant coating. You can apply a light coat of car wax to help it retain
its high-gloss appearance.
n Check all electrical connections. Make sure they are tight and are not corroded. Batteries must sit flat within the battery
tray, with the battery terminals facing inward, toward each other. Refer to the battery wiring label for the correct wiring layout.
n All wheel bearings are prelubricated and sealed. They require no subsequent lubrication.
Daily Checks
n With the controller turned off, check the joystick. Make sure it is not bent or damaged and that it returns to the neutral
position when you release it. Check the rubber boot around the base of the joystick for damage. Visually inspect the
boot. Do not handle or try to repair it. See your authorized Pride Provider if there is a problem.
n Visually inspect the controller cable. Make sure that it is not frayed, cut, or has any wires exposed. See your authorized
Pride Provider if there is a problem.
n Check for flat spots on solid tires. Flat spots could adversely affect stability.
Weekly Checks
n Disconnect and inspect the controller battery door. Look for corrosion. Contact your authorized Pride Provider if
necessary.
n Ensure that all parts of the controller system are securely fastened to your power chair. Do not overtighten any screws.
n Check for proper tire inflation. There should be 35 psi in each tire (if equipped with pneumatic tires). If a tire does not
hold air, see your authorized Pride Provider for replacement of the tube.
n Check the brakes. This test should be carried out on a level surface with at least three feet of clearance around your
power chair.
To check the brakes:
1. Turn on the controller and turn down the speed level of your power chair.
2. After one second, check the battery condition meter. Make sure that it remains on.
3. Slowly push the joystick forward until you hear the electromagnetic brakes click. Immediately release the joystick. You
must be able to hear each electromagnetic brake operating within a few seconds of joystick movement. Repeat this test
three times, pushing the joystick backwards, then left, and then right.
Monthly Checks
n Check that the anti-tip wheels do not rub the ground when you operate the power chair. Adjust them as necessary. See
VI. Comfort Adjustments.
n Check for extreme wear on the anti-tip wheels. Replace them as necessary.
n Check for drive tire wear. See your authorized Pride Provider for repair.
n Check the caster wheels for wear. Replace them as necessary.
n Check the caster forks for damage or fluttering which indicates that they may need to be adjusted or have the bearings
replaced. See your authorized Pride Provider for repair.
n Keep your power chair clean and free of foreign material, such as mud, dirt, hair, food, drink, etc.
Yearly Checks
Take your power chair to your authorized Pride Provider for yearly maintenance. This helps ensure that your power chair
is functioning properly and helps prevent future complications.
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IX. CARE AND MAINTENANCE
Storage
Your power chair should be stored in a dry place, free from temperature extremes. When storing, disconnect the batteries
from the power chair. See VII. Batteries and Charging.
WARNING! If you fail to store the unit properly, the frame can rust and the electronics can be
damaged.
Cleaning Instructions
WARNING! Never hose off your power chair or place it in direct contact with water. Your power
chair has a painted, ABS plastic body shroud that allows it to be easily wiped clean with a damp
cloth.
WARNING! Never use any chemicals to clean a vinyl seat, as they may cause the seat to become
slippery or dry out and crack. Use soapy water and dry the seat thoroughly.
Tire/Wheel Replacement
If you have pneumatic tires and you have a flat tire, you can replace the tube. If your chair is equipped with a solid tire
insert, then you must replace the whole wheel assembly. Replacement tires, tubes, and wheel assemblies are readily
available through your authorized Pride Provider.
WARNING! To avoid possible injury, be
sure that the controllers power is turned
off and the power chair is not in
freewheel mode before performing this
procedure.
WARNING! Completely deflate the tire
before attempting repair.
Follow these easy steps for a quick and safe repair
for both pneumatic and solid tires:
1. Turn off the power to the controller.
2. Set the power chair up on blocks.
3. If you are changing a pneumatic tire, completely deflate it
before removing the wheel.
4. Remove the drive wheel nut from the wheel hub. See figure 24.
5. Pull the wheel off the axle.
6. Remove the screws that fasten the two rim halves together.
See figure 25.
7. Remove the old tube from the pneumatic tire and replace it
with a new tube or replace the entire assembly if it is a solid
tire.
8. Screw together the two rim halves.
9. Slide the wheel back onto the shaft. Make sure that the key is
in the axle slot.
10. Reinstall the drive wheel nut onto the wheel hub and tighten.
11. Inflate the pneumatic tire to 35 psi (if equipped with
pneumatic tires).
12. Remove the power chair from the blocks.
DRIVE WHEEL NUT
Figure 24. Motor
Figure 25. Jet 10 Ultra Drive Wheel
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IX. CARE AND MAINTENANCE
Battery Replacement
A battery wiring diagram is printed on a decal located on the battery tray. See VII. Batteries and Charging for correct
battery specifications.
WARNING! Prevent injur y. Do not replace battery when seat is occupied.
WARNING! Battery posts, terminals, and related accessories contain lead and lead compounds.
Wear goggles and gloves when handling batteries and wash hands after handling.
WARNING! Power chair batteries are heavy. See specifications table. If you are unable to lift that
much weight, be sure to get help. Lifting beyond your capacity can result in personal injury.
To replace the batteries:
1. Turn off the power to the controller.
2. Make sure that the power chair is in drive mode. See IV. The Jet 10 Ultra.
3. Turn the rear shroud fasteners one-quarter turn in any direction. See figure 5.
4. Remove the rear shroud.
5. Unplug the battery connector. See figure 26.
6. Remove the retaining pin from foot platform and lift the platform off of the power base. See figure 16.
7. Slide the battery tray forward.
8. Unfasten the reusable strap around the front battery.
9. Disconnect the wiring harness from the front battery.
10. Remove the front battery.
11. Unfasten the reusable strap around the back battery.
12. Disconnect the wiring harness from the back battery.
QUICK DISCONNECT
BATTERY CONNECTOR
THERMAL FUSES
MAIN CIRCUIT BREAKER
Figure 26. Jet 10 Ultra Battery Connections
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IX. CARE AND MAINTENANCE
13. Remove the back battery.
14. Place a new back battery on the battery tray. Make sure that
the terminals are facing forward.
15. Fasten the reusable strap around the back battery.
16. Connect the wiring harnesses to the back battery. See figures
26 and 27.
WARNING! Prevent injury. Use only the
quick disconnect harness supplied with
the Jet 10 Ultra. It has a thermal fuse
on each lead.
17. Place a new battery in the front of the battery tray. Make sure that the terminals are facing backward.
WARNING! Prevent injury. Make sure you tighten the fasteners so that the connections are secure.
18. Fasten the reusable strap around the front battery.
19. Connect the wiring harnesses to the front battery. See figures 26 and 27.
20. Slide the battery tray back into the power base.
Figure 27. Battery Wiring Diagram
NOTE: Make sure that the power pod is out of the way when reinstalling the batteries.
21. Reinstall the foot platform.
22. Reconnect the battery connector.
23. Reinstall the rear shroud and tighten the fasteners.
24. Charge the batteries. See VII. Batteries and Charging.
When to See Your authorized Pride Provider for Service
The following symptoms could indicate a serious problem with your power chair. If necessary, contact your authorized
Pride Provider. When calling, have the model number, serial number, nature of the problem, and the error code if available.
n Motor noise n Frayed harnesses
n Cracked or broken connectors n Uneven wear on any of the tires
n Jerky motion n Pulling to one side
n Bent or broken wheel assemblies n Does not power up
n Powers up, but does not move
Corrective Maintenance
If the battery condition meter does not light up when you turn on the power:
n Check the harness connections. Make sure they are tight.
n Check the circuit breaker. Reset it if necessary.
n Check the battery connections.
If the above conditions prove normal, you can load test the batteries with a battery load tester. These testers are available
at automotive parts stores. Disconnect both batteries before load testing and follow the directions that come with the load
tester. If either one of the batteries fails the load test, replace both of them. If your power chair still does not power up,
contact your authorized Pride Provider.
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X. WARRANTY
FIVE-YEAR LIMITED WARRANTY
For five (5) years from the date of purchase, Pride will repair or replace at our option to the original purchaser free of
charge, any of the following parts found upon examination by an authorized representative of Pride to be defective in
material and/or workmanship:
Structural frame components, including:
l Main Frame l Seat Post
ONE-YEAR LIMITED WARRANTY
For one (1) year from the date of purchase, Pride will repair or replace at our option to the original purchaser free of
charge, any of the following parts found upon examination by an authorized representative of Pride to be defective in
material and/or workmanship:
Electronic components, including: Main frame assemblies, including:
l Charger Assembly l Anti-tip forks l Caster forks
l Controller l Caster beam l Metal seat framing
l Joystick l Accesories
Other components, including:
l Brakes l Motor/gearbox assembly l Plastic components,
l Bearings and bushings l Foot riggings excluding body
l Electrical Harness l Foot rigging mounting brackets
SIX-MONTH WARRANTY
For six (6) months from the date of purchase, Pride will repair or replace at our option to the original purchaser free of
charge, any of the following parts found upon examination by an authorized representative of Pride to be defective in
material and/or workmanship:
l Batteries
WARRANTY EXCLUSIONS
l ABS Plastic shrouds and footrests l Motor brushes l Upholstery and seating
l Fuses l Tires and tubes
l Circumstances beyond the control of Pride
l Labor, service calls, shipping, and other charges incurred for repair of the product, unless specifically
authorized by Pride Mobility Products Corporation
l Repairs and/or modifications made to any part without specific consent from Pride
Damage caused by:
l Contamination
l Abuse, misuse, accident, or negligence
l Battery fluid spillage or leakage
l Commercial use, or use other than normal
l Improper operation, maintenance, or storage
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X. WARRANTY
SERVICE CHECKS AND WARRANTY SERVICE
Warranty service must be performed by an authorized Pride Provider. Do not return faulty parts to Pride without prior
written authorization. All transportation costs and shipping damage incurred while submitting parts for repair or replacement are the responsibility of the purchaser.
Failure to follow the instructions, warnings, and notes in this manual and those located on your Pride product can result
in personal injury or product damage and will void Prides product warranty.
There is no other express warranty.
IMPLIED WARRANTIES
Implied warranties, including those of merchantability and fitness for a particular purpose, are limited to one (1) year
from the date of purchase and to the extent permitted by law. Any and all implied warranties are excluded. This is the
exclusive remedy. Liabilities for consequential damages under any and all warranties are excluded.
Some states do not allow limitations on how long an implied warranty lasts or do not allow the exclusion of limitation
incidental or consequential damages. The above limitation or exclusion may not apply to you.
This warranty gives you specific rights, and you may also have other rights which vary from state to state.
Please fill out and return the product registration card to Pride. This will aid Pride in providing the best possible
technical and customer service.
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NOTES
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NOTES
Jet 10 Ultra/RevA/Apr04 www.pridemobility.com 43
Page 44
Model #____________
Serial #____________
Inclusion
of all
Parts
Controller
Joystick Serial #
Power Module Serial #
Fit and Finish
Thank you for
making the Jet 10
Ultra your choice
in power chairs.
We have
thoroughly
inspected your
Jet 10 Ultra. The
following
checkmarks
indicate that it
has been tested,
driven, and
inspected.
Performance
Pride keeps a more detailed report on file at the factory.
Date Inspected
Inspector
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