Patient Instruction Manual
FULLY WATERPROOF
Featuring a waterproof monitor safe for showering, bathing, and
submerging in water as deep as 3 feet.
INTRODUCTION
Welcome to
Your physician has prescribed you the BodyGuardian Mini PLUS heart monitor and monitoring center service
provided by Preventice Services to detect irregular heart rhythms. You must wear the monitor for the length of
time your doctor has prescribed.
Did you receive your monitor at home?
If you are receiving the monitor at home and require assistance, call Preventice Services at:
888.500.3522 (press 1, 2)
Return your monitor on:
------------ / ------------ / ------------
When your study concludes
Remove BodyGuardian Mini PLUS as soon as your physician or qualified health care professional ends
your service. Any data or information transmitted or received by Preventice after your physician or qualified health
care professional has ended your service will not be processed, reviewed or analyzed by Preventice, and Preventice
shall have no liability for any such information or data.
CONTACT INFORMATION
Patient services
888.500.3522 (press 1, 1)
24 hours a day, 7 days a week
monitortroubleshooting@preventice.com
Returning your monitor
888.500.3522 (press 1, 5)
7:00 a.m. - 7:00 p.m. CST, M-F
monitorrecovery@preventice.com
Billing assistance
888.747.4701
8:00 a.m. - 5:00 p.m. CST, M-F
reimbursementinfo@preventice.com
Patient benefit quotes
888-747-4760
8:00 a.m. - 4:00 p.m. CST, M-F
patientbenefitquotes@preventice.com
General information
www.preventicesolutions.com/patients/body-guardian-mini
For the manufacturer’s Instructions for Use, visit: www.preventicesolutions.com/docs/MINIPLUS-IFU.pdf
Instructional videos with subtitles to help you use your monitor are available on the BodyGuardian
smartphone. On the BodyGuardian phone, tap Help & Settings → Videos
Preventice Services is not an emergency response service. Contact your doctor immediately if your
symptoms worsen.
If you are experiencing a medical emergency, dial 911.
The BodyGuardian phone cannot be used to make phone calls, including calls to 911, or perform other
smartphone functions. Viewing the phone is prohibited while driving, operating heavy machinery or in situations
that may jeopardize your safety.
INTRODUCTION
Overview of your monitoring prescription
1
Review the
Patient financial
obligations
and billing
information
(page 26)
Set up and
get started
monitoring with
BodyGuardian
Mini PLUS
Always keep
phone within 10
feet of monitor
Charge phone
nightly
Always wear one
monitor on your
chest
Always have the
second monitor
connected to the
charger
Switch monitors
when the battery
is low
2
Record your
symptoms as
you feel them
Replace ECG
electrodes
when they lose
adhesiveness
3
Complete your
monitoring
prescription
Pack up
and return
BodyGuardian
Mini PLUS
equipment
FinishMonitoring periodStart
Do not use your own
personal device chargers.
Only use the charger(s)
provided to charge
Preventice devices.
Equipment
standard ECG electrodes
Bridge
ECG electrodes
INTRODUCTION
BodyGuardian phone
BodyGuardian Mini PLUS
monitors (2)
Charging cord
(equipment may differ from pictured)
GETTING STARTED
Prepare your skin
You can wear BodyGuardian Mini PLUS either
vertically or horizontally.
If hair is present, remove the hair where you
will place the monitor.
Use soap and water to clean the area.
Dry the area completely.
Do not apply lotions, oils, or perfumes.
Do not use alcohol wipes.
Do not abrade the skin.
Decide which chest placement you will use before
you prepare your skin.
Preferred (vertical) Alternate (horizontal)
Snap the ECG electrodes to the
Bridge
Press the ECG electrodes firmly onto the Bridge until
you hear a snap.
GETTING STARTED
Attach the monitor to the Bridge
Slide the monitor into the black molding on the
Bridge until the micro-USB connector is inserted
completely into the monitor.
Tips
• This is most easily accomplished on a flat
surface, like a table.
• To line up the micro-USB connector with the
port on the monitor, you may need to wiggle
the monitor slightly to align.
• To ensure a good connection, pinch together
with thumb and index finger:
GETTING STARTED
Attach to your chest
1. Peel away backing from the electrodes to
expose the adhesive.
2. Place on chest in one of the placement
locations (pages 9-10).
3. Press firmly around the surface of the electrode
to ensure adhesion to the skin.
Apply only to intact, clean skin. Do not apply over open
wounds, lesions, infected, or inflamed areas. If you have
skin allergies or hypersensitivities to adhesives, consult
your doctor to select the appropriate electrode option.
patient right patient left
Preferred placement (vertical)
patient right patient left
Place the top of the Bridge just below the jugular notch, at the base of the neck at the intersection of the collar bone.
GETTING STARTED
Ensure the arrow
at the top of the
Bridge on your
chest is pointing
up.
GETTING STARTED
patient right patient left
patient right patient left
Alternate placement (horizontal)
Place the right side of the Bridge near the center of the chest over the sternum.
Ensure the arrow on the Bridge over your
left chest, near your left arm, is pointing
up.
GETTING STARTED
Turn on phone
Press and hold the Power key located on the right edge or the back of the
phone, depending upon the model. Once powered on, the phone displays the
ACTION REQUIRED
screen.
Turn on monitor
Press and release the
center button
monitor once. As the
monitor successfully
powers on, it beeps
periodically as it
connects to the phone.
on the
How do I know if the monitor is on?
Visual indicator
An LED light on the monitor
blinks every 5 seconds. The
monitor is designed to be
unobtrusive, so the lights are
faint. They can best be detected
in a dark or dimly lit room.
Success
Stay within 3 feet of
the phone, remain still,
and wait for the phone
to display a status of
Monitoring.
Audible indicator
If you cannot detect the blinking LED light on the monitor,
press and release the center button. One beep indicates
that the monitor is on. Three beeps indicate that the
monitor was off, but is now powering on.
DAILY USAGE
Tip The smartphone supports multiple languages. Tap Help and Settings → Settings → Change Language.
Keep the phone within 10 feet of the
monitor on your chest
Keep the phone with you at all times.
However, if (1) you get separated from the
phone or (2) the phone battery depletes,
the monitor will continue to collect data and
automatically send it to your health care
provider when the phone is back in range of
the monitor.
If the phone moves out of cellular
network range . . .
Your monitoring will continue uninterrupted,
but your data won't be sent to your health
care provider until you are back in cellular
range.
Move to a location with a better cellular
signal at your earliest convenience.
Charge the phone nightly
Ensure the phone is within 10 feet of the location where
you sleep. Leave the phone turned on and plug it into the
phone charger and into a wall power outlet.
The phone displays its battery status as pictured at left.
Note: If you don’t want to be disturbed by alerts while
sleeping or while at an event, tap Do Not Disturb on
the phone.
DAILY USAGE
Wi-Fi
You can connect the phone to an available Wi-Fi network. This can be particularly useful if you find yourself in an area of
poor cellular coverage.
1. On the home screen, tap Wi-Fi.
2. Ensure the Wi-Fi button is toggled to ON.
3. From the list displayed, tap a network that you trust, then enter the password (if required).
Record your symptoms
If you begin to feel symptoms related to the reason your monitor was
prescribed such as dizziness, chest pain or shortness of breath, you
can manually record these events.
1. Press and release the center button on the monitor.
2. Hold as still as possible for 60 seconds.
3. On the phone, select the symptoms you are feeling. You may select
up to 3 symptoms.
4. Tap Save.
After pressing the button, it can take up to 60 seconds for
the symptoms prompt to appear on the phone.
You must
scroll to see
the full list of
symptoms.
DAILY USAGE
Switch monitors when battery is low
Switch the monitor on your chest when the battery is low. The phone will alert you when your monitor battery is low.
Always wear one of the monitors while the other monitor remains connected to the charger.
You do not need to remove the Bridge from your chest to switch monitors.
Detach the monitor from the Bridge
on your chest
Do not pause or power off the monitor.
The monitor will automatically power off
when it is done transferring data and
charging.
Firmly plug the charger into monitor
You must plug the charger into the
monitor you just removed from your chest
before you attach the other, fully-charged
monitor onto your chest.
Do not use your own personal device
chargers. Only use the charger(s) provided.
DAILY USAGE
Attach the charged monitor to
the Bridge
(see page 7 for more detail)
Power on the monitor on your
chest
1. Press and release the center
button on the monitor.
Do not hold the button
down.
2. Remain near the phone when
attaching the fully-charged
monitor.
3. The phone will automatically
detect the new monitor.
Charging the monitor
When the monitor battery is low, the
phone will alert you (see page 18).
If this occurs, switch your monitors.
Do not use your own personal device
chargers. Only use the charger(s)
provided.
• While charging, the blue light on
the monitor will blink.
• Once fully charged, the blue light
will remain solidly lit.
Charging time: 2-3 hours
DAILY USAGE
Replacing the ECG electrodes
Change the ECG electrodes every 3 days OR when they no longer adhere to the skin.
Electrodes are disposable.
1. Remove the monitor and Bridge from your chest.
2. Slowly peel back and roll the adhesive on the back of the electrode away from your chest.
Tip: Dampen with water to ease removal from your skin or remove while in the shower.
3. Re-attach BodyGuardian Mini PLUS to your chest (see pages 8-10).
Do not rip or tear off the electrodes quickly. Improper removal may cause skin irritation.
Showering, bathing, swimming
The Bridge, monitor and ECG electrodes are waterproof and can safely be submerged in water as deep as 3 feet.
The phone is NOT waterproof. Keep away from water.
• You do not need to remove BodyGuardian Mini PLUS when showering or bathing.
• If you will be swimming in water deeper than 3 feet, remove the monitor.
After showering, bathing, swimming while wearing BodyGuardian Mini PLUS:
1. Pat the Bridge with a towel to dry it off.
2. Press and hold the electrodes against your chest to ensure good contact with your skin.
MRI
DAILY USAGE
BodyGuardian Mini PLUS cannot be worn while undergoing an MRI.
MRI
1. On the phone, tap Pause Monitoring.
2. Remove Bridge, monitor and electrodes from chest.
3. After the MRI, snap new electrodes to the Bridge and re-attach to your chest (see pages 8-10).
4. Tap Resume on the phone.
Air travel
BodyGuardian Mini PLUS is safe to wear while traveling on aircraft. You do not need to remove the monitor.
If you will be traveling on aircraft:
1. Contact Preventice prior to departure to document dates of travel.
2. Power off phone after boarding.
3. Power on phone after landing.
DAILY USAGE
Monitor indicators
This section explains the sounds and LED lights on the monitor. The phone communicates
this same information and is the best method for understanding the status of your monitoring
session.
If you are curious about what the monitors sounds and lights mean, you can use this
information as a reference.
Note The monitor lights are faint. They can best be detected in a dark or dimly lit room.
Errors
Sounds Lights* What it means Caused by
and every 1 sec Poor skin contact.
none and
and every 5 sec Poor skin contact.
every 5 sec Poor skin contact.
Monitor cannot detect good contact with skin to begin
monitoring.
Monitor cannot detect good contact with skin during already
established monitoring session. If this persists for 30 minutes
or more, replace your Bridge or electrodes.
Monitor has not detected good contact with skin for over 8
hours. Replace your Bridge or electrodes.
Warnings
Sounds Lights* What it means Caused by
and every 5 sec Monitor battery is low. Low monitor battery. Charge the monitor (page 15).
Informational
Sounds Lights* What it means Caused by
none every 5 sec Monitoring successfully.
DAILY USAGE
none
every 5 sec Monitoring successfully. Monitor is communicating with phone over Bluetooth.
and none Symptom marked. Press-and-release button push.
and Monitor is powering on. Press-and-release button push.
and
After 12 seconds, the monitor lights will flash once,
followed by a long beep.
Monitor is powering off.
Press-and-hold (12 sec) button push.
COMPLETING YOUR MONITORING
When your prescription ends
The phone will alert you when your prescription has ended.
When you see this message on the phone:
1. Remove the monitor on your chest, then place it near the phone.
Do not power off the monitor.
2. Power on the other monitor and leave it near the phone.
3. Wait for the monitors to power off. The monitors will power off automatically
once they are done sending data. You will know the monitor is off when none
of the four lights are lit.
4. Power off the phone.
5. Pack up and return your equipment (see page 21).
RETURNING EQUIPMENT
Return your equipment immediately after your service ends
If you are returning your equipment to your health care provider:
1. Follow the instructions provided by your health care provider.
If you are returning your equipment to Preventice Services:
1. Place the powerered-off monitors into the foam pouch provided, then into
the original postage-paid box. Then place the phone, charging cord, any
unopened Bridges and ECG electrodes, and patient survey into the box.
2. Remove the adhesive strip from flap on the shipping box and seal securely.
The prepaid return label is already affixed to the bottom of the box.
3. Drop package off at the shipping carrier listed on the prepaid return label.
For assistance, call Preventice at 888.500.3522.
If you have lost or damaged the equipment, Preventice will mail you an
invoice for the cost.
TROUBLESHOOTING
Poor Skin Contact message appears on the phone
CAUSE
This message indicates poor contact between your skin, the monitor and Bridge
(or electrodes). It is NOT related to the Bluetooth or cellular connection of the
phone.
RESOLUTIONS
Tap OK
Tap OK on the phone to dismiss the message.
Check the monitor attachment
Ensure the monitor is securely attached to the micro-USB connector.
Check the chest application
Adhesion
a.
Ensure that the electrodes are securely adhered to the skin without
wrinkles or bubbles. When applying the electrodes, apply pressure to
ensure good contact with the skin.
TROUBLESHOOTING
Chest placement location
b.
Ensure that BodyGuardian Mini PLUS is positioned properly on the chest. See pages 9-10 for chest placement locations.
Tip: For the horizontal Bridge position, some patients acquire a better signal when the monitor is placed higher up
on the chest, closer to the collarbone, to avoid fleshy tissue areas. BodyGuardian receives a higher quality signal
when placed over firmer areas.
c.
Skin preparation
Ensure that the skin on the placement location on your chest has been prepared appropriately:
• Remove hair, excess oils, lotions, perfumes, etc.
• Use soap and water to clean the area. Do not use alcohol wipes. Dry the area completely.
• Do not abrade the skin.
Replace the ECG electrodes
1. Ensure that the chest placement location is properly prepared. See 3c. Skin preparation.
2. See page 16 for instructions on replacing the ECG electrodes.
If the message persists, contact Preventice: 888.500.3522 (press 1, 1, 4).
TROUBLESHOOTING
When switching monitors, the phone displays
PREPARING MONITOR for an extended time
CAUSE
This occurs when there is a large amount of collected data on the monitor that is
currently being downloaded to the phone.
RESOLUTION
Wait for the phone to finish downloading.
1. Keep the phone within 3 feet of both monitors to allow the downloading
process to complete.
2. Once the phone has finished downloading, the status on the phone will
change to Monitoring. This may only take a few minutes, but could take
up to an hour, depending on the amount of data to be downloaded from the
monitor to the phone.
- or -
TROUBLESHOOTING
The phone touch screen dims or shuts off automatically
CAUSE
Even when the phone is collecting data, the phone turns off the touch screen to conserve
battery when you do not use the phone for a specified period. This is normal. The phone is
still performing its monitoring functions. It has simply turned off the touch screen display.
RESOLUTION
No action is necessary. If you would like to wake the phone screen:
1. Press the Power key located on the right edge or the back of the phone, depending upon
the model.
A number pad prompting for a passcode appears on the
phone
CAUSE
The phone may display a security passcode screen.
RESOLUTION
This screen can be dismissed.
Tap the white arrow in the upper-left corner of the screen.
INSURANCE INFORMATION
Patient financial obligations and billing information
On behalf of your physician, you are being provided with a heart monitor from Preventice Services. This study
will be billed in two parts:
1. Your medical professional will bill your insurance for the in-office hook-up and the final reading of the results.
2. Preventice Services will bill your insurance for the use of the monitor along with providing the physician with
24/7 monitoring center service and all requested data and reports.
Your insurance company will usually send you an Explanation Of Benefits (EOB) describing the amount paid and
the amount you owe Preventice. An EOB is not a bill.
Our goal is to help your physician diagnose your heart condition without delay or concerns about billing. We offer
patient-friendly payment options, including a discounted rate at the time of service or a reduced rate when your
insurance indicates a large fee payable by you for our services or the physician’s services.
All equipment is the sole property of Preventice Services. To avoid financial liability and to ensure that you do
not receive a bill for the value of the equipment in your possession (up to $2,400), please return the equipment
immediately after your monitoring prescription ends. Any request for an extension of your study beyond your
prescribed study needs to come from your physician through a new order sent to Preventice Services. Be aware
that the second study may not be covered by all insurance providers and you may be responsible for those
charges.
Our Notice of Privacy Practices is available for your review at: www.preventicesolutions.com
PATIENT SURVEY
We appreciate your feedback. Please return this survey inside the box once your study is completed.
This survey can also be completed online at: www.preventicesolutions.com/patients/patient-survey.html
Patient name
Doctor's office / hospital
My hook-up took place at: Home
Rate our service level
General satisfaction with Preventice Services
Ability to contact Preventice Services at 888.500.3522
Attention given to your comments
Knowledge, professionalism and courtesy of representatives
Explanations given to hook up your monitor
Physician's office
City
Contact me via:
Excellent
State
Phone
Email
Not
Average
1 2 3 4
applicablePoor
Amount of time the representative spent with you
Rate the contents of the materials
Printed instruction manual included in your box
1 2 3 4
PATIENT SURVEY
Excellent
Average
Not
applicablePoor
Rate your experience using the monitor and its accessories
Setting up the monitor
Wearing and changing the monitor
Charging the battery
Adherence and comfort of the Bridge and electrodes
Shipment of supplies for the length of your study
Comments
1 2 3 4
I hereby authorize Preventice Solutions, Inc. to use, reuse, publish or republish my name in light of any communication I made and photographic likeness in all
forms and all media for advertising, marketing, and any other lawful purposes. I release and discharge Preventice Solutions, Inc. from any and all claims and
demands that may arise out of or in connection with the use of photographs, name or likeness, including without limitation any and all claims for libel or violation
of any right of publicity or privacy. I have read this release and fully understand its contents, and I reserve the right to revoke this release upon written request to:
Preventice Solutions, Inc. 1717 N. Sam Houston Parkway West, Suite 100 Houston, Texas 77038
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