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Chapter 8
This chapter includes the following information:
• Fingerprint troubleshooting
• Password troubleshooting
Fingerprint Troubleshooting
If the fingerprint verification fails, the red light on the fingerprint reader is turned on.
• Lift your finger and put it back on the sensor. Try to slightly adjust the positioning
of your finger.
• Make sure you placed the right finger on the sensor, i.e. the finger marked
with a dot on the Verify Fingerprint screen.
• Try to log on using another registered fingerprint.
• Place your finger flat on the sensor – not rotated in any direction. See Placing
Your Finger Correctly on the Fingerprint Reader in the Using the Fingerprint
Reader chapter for more information.
• Place the centre of your finger pad in the sensor centre.
• Apply enough pressure – the fingerprint reader must be able to detect the
fingerprint contours.
• Your finger must not be wet.
• If your finger pad is too dry try breathing on your finger before verification.
• The sensor must be clean. If necessary, gently wipe the sensor with a soft cotton
cloth dampened with a mild ammonia-based cleaner.
• If using the parallel port, the parallel port must be set to ECP mode. See Setting
the Parallel Port in the Installation chapter for more information.
• Check that the computer and fingerprint readers are properly connected.
See Connecting the Fingerprint Reader in the Installation chapter for more
information.
If you are still unable to log on, please contact an administrator:
• You might need to register your troublesome fingerprint one more time, or
register a new fingerprint.
• Your user account might have been deleted.
Chapter 8 TroubleshootingChapter 8 Troubleshooting
Troubleshooting