PowerVu D9838 Installation And Operation Manual

PowerVu

Network Receiver

Model D9838

Installation and Operation Guide

Please read this entire guide Veuillez lire entièrement ce guide Bitte das gesamte Handbuch durchlesen Sírvase leer completamente la presente guía Si prega di leggere completamente questa guida

Important

Please read this entire guide before you install or operate this product. Give particular attention to all safety statements.

Important

Veuillez lire entièrement ce guide avant d'installer ou d'utiliser ce produit. Prêtez une attention particulière à toutes les règles de sécurité.

Zu beachten

Bitte lesen Sie vor Aufstellen oder Inbetriebnahme des Gerätes dieses Handbuch in seiner Gesamtheit durch. Achten Sie dabei besonders auf die Sicherheitshinweise.

Importante

Sírvase leer la presente guía antes de instalar o emplear este producto. Preste especial atención a todos los avisos de seguridad.

Importante

Prima di installare o usare questo prodotto si prega di leggere completamente questa guida, facendo particolare attenzione a tutte le dichiarazioni di sicurezza.

NOTICES

Trademark Acknowledgments

! Scientific Atlanta and the Scientific Atlanta logo are registered trademarks of Scientific-Atlanta, Inc. ! Cisco, Cisco Systems, and the Cisco Systems logo are registered trademarks of Cisco Systems,

Inc. and/or its affiliates in the U.S. and certain other countries.

! PowerVu is a registered trademark of Scientific-Atlanta, Inc. ! All other trademarks shown are trademarks of their respective owners.

Publication Disclaimer

Scientific-Atlanta, Inc., assumes no responsibility for errors or omissions that may appear in this publication. Scientific Atlanta reserves the right to change this publication at any time without notice. This document is not to be construed as conferring by implication, estoppel, or otherwise any license or right under any copyright or patent, whether or not the use of any information in this document employs an invention claimed in any existing or later issued patent.

reproduced or transmitted in any form, by photocopy, microfilm, xerography, or any other means, or incorporated into any information retrieval system, electronic or mechanical, for any purpose, without the express permission of Scientific-Atlanta, Inc.

ii PowerVu Model D9838 Network Receiver Installation and Operation Guide 4012551 Rev A

1. Read these instructions.

2. Keep these instructions.

3. Heed all warnings.

4. Follow all instructions.

5. Do not use this apparatus near water.

6. Clean only with dry cloth.

7. Do not block any ventilation openings. Install in accordance with the manufacturer's instructions.

8. Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat.

9. Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has two blades with one wider than the other. A grounding type plug has two blades and a third grounding prong. The wide blade or the third prong are provided for your safety. If the provided plug does not fit into your outlet, consult an electrician for replacement of the obsolete outlet.

10. Protect the power cord from being walked on or pinched particularly at plugs, convenience receptacles, and the point where they exit from the apparatus.

11. Only use attachments/accessories specified by the manufacturer.

12. Use only with the cart, stand, tripod, bracket, or table specified by the manufacturer, or sold with the apparatus. When a cart is used, use caution when moving the cart/apparatus combination to avoid injury from tip-over.

13. Unplug this apparatus during lightning storms or when unused for long periods of time.

14. Refer all servicing to qualified service personnel. Servicing is required when the apparatus has been damaged in any way, such as power-supply cord or plug is damaged, liquid has been spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or moisture, does not operate normally, or has been dropped.

15. Do not expose this apparatus to dripping or splashing and ensure that no objects filled with liquids, such as vases, are placed on the apparatus.

16. To completely disconnect this apparatus from the AC Mains, disconnect the power supply cord plug from the AC receptacle.

4012551 Rev A PowerVu Model D9838 Network Receiver Installation and Operation Guide iii

17. The mains plug of the power supply cord shall remain readily operable.

18. Damage Requiring Service: Unplug this product from the wall outlet and refer servicing to qualified service personnel under the following conditions:

a) When the power-supply cord or plug is damaged. b) If liquid has been spilled, or objects have fallen into the product. c) If the product has been exposed to rain or water. d) If the product does not operate normally by following the operating instructions. Adjust only

those controls that are covered by the operating instructions as an improper adjustment of the controls may result in damage and will often require extensive work by a qualified technician to

restore the product to its normal operation. e) If the product has been dropped or damaged in any way. f) The product exhibits a distinct change in performance.

19. Replacement Parts: When replacement parts are required, be sure the service technician uses replacement parts specified by Scientific-Atlanta, or parts having the same operating characteristics as the original parts. Unauthorized part substitutions made may result in fire, electric shock or other hazards.

20. Safety Check: Upon completion of any service or repairs made to this product, ask the service technician to perform safety checks to determine that the product is in safe operating condition.

21. Outdoor Antenna Grounding: If an outside antenna or cable system is connected to this product, ensure that the antenna or cable system is properly grounded to provide protection against voltage surges and built-up static charges. Appropriate sections of the National Electrical Code (NFPA 1990) provide information with respect to proper grounding of the mast and supporting structure, grounding of the lead-in wire to an antenna discharge unit, connection to grounding electrodes, and requirements for the grounding electrode.

Figure 1. Outdoor antenna grounding

iv PowerVu Model D9838 Network Receiver Installation and Operation Guide 4012551 Rev A

Safety Precautions

Protect yourself from electric shock and your system from damage! ! This product complies with international safety and design standards. Observe all safety procedures

that appear throughout this guide, and the safety symbols that are affixed to this product.

If circumstances impair the safe operation of this product, stop operation and secure this product against further operation.

Avoid personal injury and product damage! Do not proceed beyond any symbol until you fully understand the indicated conditions!

You will find this symbol in the literature that accompanies this product. It indicates important operating or maintenance instructions.

You may find this symbol in the literature that accompanies this product. It indicates a live terminal; the symbol pointing to the terminal device.

You may find this symbol in the literature that accompanies this product. It indicates a protective earth terminal.

You may find this symbol in the literature that accompanies this product. It indicates excessive or dangerous heat.

Power

Important! This product is Protection Class II. This product plugs into a socket-outlet. The socket-outlet must be near this product, and must be easily

accessible. Connect this product only to the power source that is indicated on the back panel of this product. This product does not have a mains power switch, the power cord serves this purpose.

Enclosure

Do not allow moisture to enter this product. Do not open the enclosure of this product unless otherwise specified. Do not push objects through openings in the enclosure of this product.

Cables

Always pull on the plug or the connector to disconnect a cable. Never pull on the cable itself. Do not walk on or place stress on cables or plugs.

Factory service

Refer service only to service personnel who are authorized by the factory.

4012551 Rev A PowerVu Model D9838 Network Receiver Installation and Operation Guide v

Règles de sécurité

Protégez-vous des risques d'électrocution et protégez votre système contre les endommagements éventuels.

! Ce produit respecte les standards internationaux de sécurité et de conception. Veuillez observer

toutes les procédures de sécurité qui apparaissent dans ce guide, ainsi que les symboles de sécurité qui figurent sur le produit.

! Si, du fait des circonstances, ce produit cesse de fonctionner normalement, cessez de l'utiliser et

empêchez-en l'utilisation future.

Évitez le risque de blessures et de dommages aux produits! Ne procédez à aucune tâche tant que vous n'aurez pas entièrement assimilé les conditions indiquées par un symbole!

Ce symbole figure dans la documentation accompagnant ce produit. Il indique d'importantes instructions de fonctionnement ou d'entretien.

Ce symbole peut être attaché à ce produit. Il indique une borne sous tension; la direction indique la borne.

Ce symbole peut être attaché à ce produit. Il indique une borne de terre de protection.

Ce symbole peut être attaché à ce produit. Il indique une température excessive ou dangereuse.

Alimentation

Important! Ce produit fait partie de la classe II. Ce produit se branche dans une prise murale. Cette dernière doit être placée à proximité du produit et

doit être facilement accessible. Ne branchez ce produit qu'à la source d'alimentation indiquée sur son panneau arrière. Si ce produit n'a pas d'interrupteur d'alimentation générale, le cordon d'alimentation remplit ce rôle.

Enceinte

Ne laissez pas l'humidité pénétrer dans ce produit. N'ouvrez pas l'enceinte de ce produit, sauf instructions contraires. Ne forcez pas d'objets dans les ouvertures du boîtier.

Câbles

Tirez toujours sur la prise ou le connecteur pour débrancher un câble, Ne tirez jamais directement sur le câble. Ne marchez pas sur les câbles ou les prises et n'y exercez aucune pression.

Réparations effectuées à l'usine

Ne confiez les travaux de réparations qu'au personnel autorisé par l'usine.

vi PowerVu Model D9838 Network Receiver Installation and Operation Guide 4012551 Rev A

Sicherheitsvorkehrungen

Schützen Sie sich gegen elektrischen Schlag, und Ihr Gerät gegen Beschädigung! ! Dieses Gerät entspricht internationalen Sicherheits-und Ausführungsnormen. Beachten Sie alle in

diesem Handbuch enthaltenen Sicherheitshinweise sowie die am Gerät angebrachten Warnzeichen.

! Sollten örtliche Umstände den sicheren Betrieb dieses Gerätes beeinträchtigen, schalten Sie es ab und

sichern es gegen weitere Benutzung.

Vermeiden Sie Verletzungen sowie Beschädigung des Gerätes! Wenn Sie zu einem der folgenden Warnzeichen gelangen, nicht weiterarbeiten, bis Sie seine Bedeutung voll verstanden haben!

Dieses Symbol erscheint auf dem Gerät und/oder in der ihm beiliegenden Literatur. Es bedeutet wichtige, zu beachtende Betriebs-oder Wartungsanweisungen.

Wenn dieses Zeichen am Gerät angebracht ist, warnt es vor einer spannungsführenden Stelle.

Dieses Symbol kennzeichnet auf dem Gerät die Anschlußstelle der Sicherheitserde.

Wenn dieses Zeichen am Gerät angebracht ist, warnt es vor heißen Stellen, die zu Verbrennungen führen können.

Netzspannung

Wichtig! Dieses Gerät ist Schutzklasse II. Das Gerät ist an einer Steckdose anzuschließen. Diese muß sich leicht zugänglich in unmittelbarer Nähe

des Gerätes befinden. Die Netzversorgung muß den auf der Rückwand des Gerätes angegebenen Werten entsprechen. Falls sich kein Hauptschalter am Gerät befindet, dient das Netzkabel diesem Zweck.

Gehäuse

Das Innere des Gerätes ist vor Feuchtigkeit zu schützen. Das Gehäuse ist nicht zu öffnen. Niemals einen Gegenstand durch die Gehäuseöffnungen einführen!

Kabel

Hierzu grundsätzlich am Stecker oder Verbindungsstück und niemals am Kabel selber ziehen. Nicht auf die Kabel oder Stecker treten oder diese einer Zugbelastung aussetzen.

Hersteller-Wartung

Wartungsarbeiten sind nur durch vom Hersteller autorisierte Techniker vorzunehmen.

4012551 Rev A PowerVu Model D9838 Network Receiver Installation and Operation Guide vii

Precauciones de seguridad

¡Protéjase contra la electrocución y proteja su sistema contra los daños! ! Este producto cumple con los criterios internacionales de seguridad y diseño. Observe todas los

procedimientos de seguridad que aparecen en esta guía, y los símbolos de seguridad adheridos a este producto.

! Si las circunstancias impiden la operación segura de este producto, suspenda la operación y asegure

este producto para que no siga funcionando.

¡Evite lastimarse y evite dañar el producto! No avance más allá de cualquier símbolo hasta comprender completamente las condiciones indicadas!

Encontrará este símbolo en el impreso que acompaña a este producto. Este símbolo indica instrucciones importantes de funcionamiento o mantenimiento.

Es posible que este símbolo esté pegado al producto. Este símbolo indica un terminal vivo, la flecha apunta hacia el aparato terminal

Podría encontrar este símbolo pegado al producto. Este símbolo indica un terminal de protección de tierra.

Podría encontrar este símbolo pegado al producto. Este símbolo indica calor excesivo o peligroso.

Alimencion

Importante! Este producto de Clase II. Este producto se conecta a un enchufe. El enchufe necesita estar cerca del producto y ser fácilmente

accesible. Conecte este producto únicamente a la fuente de suministro eléctrico indicada en el panel posterior del

producto. Si el producto no tiene interruptor para la linea principal, utilice el cordón toma de corriente para este

propósito.

Cubierta

No permita que la humedad penetre en este producto. No abra la cubierta del producto a menos que se indique lo contrario. No introduzca objetos a través de las aberturas de la cubierta del producto.

Cables

Tire siempre del enchufe o del conector para desconectar un cable. Nunca tire del cable mismo. No camine ni aplique presión sobre los cables o enchufes

Revisión y reparación de fábrica

Solo personal aprobado por la fábrica puede darle servicio al producto.

viii PowerVu Model D9838 Network Receiver Installation and Operation Guide 4012551 Rev A

Precauzioni di sicurezza

Proteggetevi da scosse elettriche e proteggete il vostro sistema da possibili danni! ! Questo prodotto soddisfa le norme internazionali per la sicurezza ed il design. Seguite tutte le

procedure di sicurezza contenute in questa guida e i simboli di sicurezza applicati al prodotto.

! Se circostanze avverse compromettono la sicurezza d'uso di questo prodotto, interrompetene l'uso e

assicuratevi che il prodotto non venga più utilizzato.

Evitare infortuni alla persona e danni al prodotto! Non procedere oltre a qualunque simbolo fino a quando non si siano comprese pienamente le condizioni indicate!

Questo simbolo, che appare nella letteratura di accompagnamento del prodotto, indica importanti istruzioni d'uso e di manutenzione.

Sul prodotto potete vedere questo simbolo che indica un dispositivo terminale sotto tensione; la freccia punta verso il dispositivo.

Potrete trovare il presente simbolo applicato a questo prodotto. Questo simbolo indica un terminale protettivo di messa a terra.

Potrete trovare il presente simbolo attaccato a questo prodotto. Questo simbolo indica un calore eccessivo o pericoloso.

Alimentazione

Importante! Questo prodotto è protezione Classe II. Questo prodotto si inserisce in una presa di corrente. La presa di corrente deve essere in prossimità del

prodotto, e deve essere facilmente accessibile. Collegare questo prodotto solamente alla fonte di alimentazione indicata sul pannello posteriore di questo

prodotto. Se questo prodotto non è dotato di un interruttore principale, il cavo di alimentazione funge a questo

scopo.

Chiusura

Proteggete da umidità questo prodotto. Non aprire la chiusura di questo prodotto a meno che non sia specificato diversamente.·Non inserire

oggetti attraverso le fessure della chiusura.

Cavi

Per scollegare un cavo tirate la spina o il connettore, non tirare mai il cavo stesso. Non calpestare o sottoporre a sollecitazioni i cavi o le prese.

Riparazionoi di fabbrica

Per le riparazioni contattate solamente personale tecnico autoizzato dalla fabbrica.

4012551 Rev A PowerVu Model D9838 Network Receiver Installation and Operation Guide ix

Important Notice for Customers in the United Kingdom

Class II Apparatus Using a Two-Wire Power Cord

Important! The wires in this mains lead are coloured in accordance with the following code.

Colour Mains lead wire

Blue Neutral

Brown Live

As the colour of the wires in the mains lead of this apparatus may not correspond with coloured markings identifying the terminal in your apparatus, proceed as follows:

If wire colour is Connect it to…

Blue Neutral terminal. Note: The Neutral terminal is typically marked N or coloured black.

Brown Live terminalNote: The Live terminal is typically marked L or coloured red.

WARNING! Do not connect the blue or brown wires to the earth terminal of a three-pin plug. Note: The earth terminal is distinguished by its colour (green, or green-yellow), or by being marked with

the letter E, or marked with the safety earth symbol:

x PowerVu Model D9838 Network Receiver Installation and Operation Guide 4012551 Rev A

Warranty and Disclaimer

Statement

Scientific-Atlanta warrants good title to any hardware furnished by it. For software, we warrant that we have the right to grant any software license granted. We warrant during the Warranty Period as defined below that services will be performed in a good and workmanlike manner. We also warrant that during the Warranty Period, each item we deliver (other than separately licensed software and services) (an “Item”) will be free from material defects in workmanship and materials and under ordinary use, conform in all material respects to its published specifications current at the time the Item was shipped. Items may include refurbished goods, subassemblies or components which we warrant as provided in this section.

Warranty period

The Warranty Period begins on the date the Item is delivered and extends for 12 months for hardware and 90 days for software, parts and services. We will repair or replace, at our option, any product returned to us by the purchaser of such Item at the purchaser’s expense during the Warranty Period, which fails to satisfy this Warranty, unless the failure was the result of shipping; improper installation, maintenance or use; abnormal conditions of operation; attempted modification or repair by the purchaser; or an act of God. We will reperform any services which do not conform to this Warranty provided we have received notice of non-conformance within the Warranty Period.

Disclaimer

THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, INCLUDING ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NONINFRINGEMENT. PURCHASER'S SOLE REMEDY FOR ANY BREACH OF WARRANTY IS THE REPAIR OR REPLACEMENT, AT SCIENTIFIC-ATLANTA’S OPTION, OF THE FAILED ITEM. SCIENTIFIC-ATLANTA SPECIFICALLY DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, TO CUSTOMERS OF THE PURCHASER.

Purchaser’s responsibility

The purchaser must pay packing, crating, and transportation costs to and from the factory. At the purchaser’s request, we will make reasonable efforts to provide warranty service at the purchaser’s premises, provided the purchaser pays our then current rates for field services and the associated travel and living expenses.

Claims under this warranty

In case of a claim under this warranty, the purchaser should do the following:

1. Notify us by giving the Item model number, serial number and details of the difficulty.

2. On receipt of this information, the purchaser will be given service data or shipping instructions.

3. On receipt of shipping instructions, forward the Item prepaid.

4. If the Item or fault is not covered by warranty, an estimate of charges will be furnished before work begins.

5. Limitation of liability.

EXCEPT FOR CLAIMS FOR PERSONAL INJURY CAUSED BY ITEMS FURNISHED BY SCIENTIFICATLANTA, SCIENTIFIC-ATLANTA SHALL NOT BE LIABLE TO THE PURCHASER OR ANY OTHER PERSON OR ENTITY FOR INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE TRANSACTION IN WHICH THE ITEMS OR SERVICES WERE FURNISHED OR ANY ACTS OR OMISSIONS ASSOCIATED THEREWITH OR RELATING TO THE SALE OR USE OF ANY ITEMS OR SERVICES FURNISHED,

4012551 Rev A PowerVu Model D9838 Network Receiver Installation and Operation Guide xi

WHETHER SUCH CLAIM IS BASED ON BREACH OF WARRANTY, CONTRACT, TORT OR OTHER LEGAL THEORY AND REGARDLESS OF THE CAUSES OF SUCH LOSS OR DAMAGES OR WHETHER ANY OTHER REMEDY PROVIDED HEREIN FAILS. IN NO EVENT SHALL SCIENTIFIC-ATLANTA’S TOTAL LIABILITY UNDER A CONTRACT EXCEED AN AMOUNT EQUAL TO THE TOTAL AMOUNT PAID FOR ITEMS PURCHASED UNDER SUCH CONTRACT.

NOTICES

Laboratories, the Security Research Division of Network Associates, Inc. under DARPA/SPAWAR contract N66001-01-C-8035 ("CBOSS"), as part of the DARPA CHATS research program.

Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met:

1. Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.

2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.

3. The name of the author may not be used to endorse or promote products derived from this software without specific prior written permission.

THIS SOFTWARE IS PROVIDED BY THE AUTHOR AND CONTRIBUTORS “AS IS'' AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO

EVENT SHALL THE AUTHOR OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL

DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT

(INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

An executable form of the Alo source code (version 0.4) is distributed with the D9838 Network Receiver under the Mozilla Public License (MPL) Version 1.1. The Alo source code is available at

http://alo.sourceforge.net/

Scientific-Atlanta Patents

4,866,770; 4,885,775; 5,029,207; 5,237,610; 5,270,809; 5,341,425; 5,381,481; 5,418,782; 5,420,866; 5,425,101; 5,493,339; 5,506,904; 5,930,515.

xii PowerVu Model D9838 Network Receiver Installation and Operation Guide 4012551 Rev A

Table of Contents

CHAPTER 1 Quick Setup ................................................................................................................1

Step 1: Installing the receiver ...................................................................................................................1

Step 2: Acquiring a signal..........................................................................................................................2

CHAPTER 2 Product Description.................................................................................................... 5

Product overview.....................................................................................................................................5

Front panel controls and display...............................................................................................................6

Remote control ........................................................................................................................................7

Rear panel connections ............................................................................................................................8

Typical application..................................................................................................................................10

CHAPTER 3 Using the Menu Interfaces .......................................................................................11

Working with the on-screen display interface........................................................................................11

Using the Web Interface.........................................................................................................................13

Menu Descriptions .................................................................................................................................15

Main Menu..............................................................................................................................................16

Content List menu..................................................................................................................................17

Channel Guide........................................................................................................................................21

Settings Menu.........................................................................................................................................24

About menu............................................................................................................................................63

CHAPTER 4 Storing Data and PC Media Files..............................................................................65

Starting the D9838 Content Guide ........................................................................................................65

Statistics and configuration.....................................................................................................................66

Launching a program..............................................................................................................................66

APPENDIX A Customer Support...................................................................................................67

APPENDIX B Specifications......................................................................................................... 69

System specifications..............................................................................................................................69

Ordering information .............................................................................................................................70

APPENDIX C Troubleshooting...................................................................................................... 71

APPENDIX D Compliance............................................................................................................. 75

Industry Canada Notice..........................................................................................................................76

4012551 Rev A PowerVu Model D9838 Network Receiver Installation and Operation Guide xiii

xiv PowerVu Model D9838 Network Receiver Installation and Operation Guide 4012551 Rev A

CHAPTER 1 Quick Setup

This chapter describes how to set up the D9838 Network Receiver for typical operation. To set up the receiver, complete the following procedures:

1. Install the receiver.

2. Acquire a signal.

Step 1: Installing the receiver

To install the receiver, connect the appropriate cables to the rear of the receiver as illustrated in the following diagram:

AUDIOVIDEO

AUDIO

To AC-3

Audio Decoder

S/PDIF

2-DATA

4- GPI

321

CONTROLOUTPUTS

DATAPORT

PC/Workstation

or Terminal

AC IN 100-240VAC 50/60Hz

LAN 1

1- GND5- GND

ETHERNET

LAN for IP Data

and Remote Control

0.5AMAX

Satellite Antenna LNB

(RG-6 cable)

SATELLITE

LNB PWR +13/+18V

350 mA

S-VIDEO

ANT IN

TV OUT

ANT IN

TV Monitor

Inputs

VHF/UHF

Terrestrial Antenna

VIDEO

4012551 Rev A PowerVu Model D9838 Network Receiver Installation and Operation Guide 1

Step 2: Acquiring a signal

After you have installed the receiver, you can acquire a signal. You can acquire a signal in one of two ways:

• If the receiver is preset to acquire a signal, you can acquire the signal by selecting a factory-configured network preset.

• If the receiver has not been preset to acquire a signal, you can acquire the signal manually by configuring the signal settings.

Acquiring a signal using a preset

When you have completed the cable connections to a receiver that is delivered with factory-configured presets and applied power, the unit will complete the software boot sequence. This takes about two minutes. The boot sequence is completed when the monitor displays the default preset program.

Your receiver likely includes a Factory Presets insert document for your organization that lists the factory-configured presets. Refer to this document when you want to acquire a signal using a new preset.

To acquire a signal using a factory-configured preset:

1. Select Menu > Settings Menu > Satellite > Tuning.

2. Select Presets and choose SELECT. A menu similar to that shown below will be displayed. The Preset menu displays the name of the preset at the bottom of the screen as you navigate through the menu.

PowerVu Model D9838 Network Receiver Installation and Operation Guide 4012551 Rev A

3. Navigate to the Preset you want to use and press the right arrow ( ) to display the flyout menu. Select Copy to Active and then press SELECT.

When the system reports that it has acquired the network, it displays a dialog box that prompts you to save the preset.

! If you select YES, the system will save the preset as the active preset, and display the preset

program on the TV monitor.

! If you select NO, the system will save the preset configuration, and display the currently active

preset program on the TV monitor.

Note: If the screen displays the Not Authorized message after the boot sequence or when you attempt to activate a different preset, this indicates that the receiver has successfully acquired the preset signal configuration, but is not authorized to receive the signal. You will need to contact your signal provider.

Acquiring a signal by configuring the LNB settings

When you have completed the cable connections to a receiver that is delivered with no factory-configured presets and applied power, the unit will complete the software boot sequence.

The boot sequence is completed when the monitor displays the No Signal message. The Signal LED on the front panel of the receiver will flash to indicate that the receiver has not acquired a signal. You can now configure the receiver to acquire a signal.

To acquire a signal using the manual procedure:

1. Select Menu > Settings > Satellite > Tuning.

2. Configure the signal frequency and LNB settings. (For a complete description of the menu options, see Tuning on page 47).

3. The system prompts you to save the settings. Press YES.

4. Press MENU.

4012551 Rev A PowerVu Model D9838 Network Receiver Installation and Operation Guide 3

PowerVu Model D9838 Network Receiver Installation and Operation Guide 4012551 Rev A

CHAPTER 2 Product Description

Welcome to the PowerVu® Model D9838 Network Receiver. We trust that you will find that this product is simple to operate and delivers outstanding performance.

This chapter provides a detailed description of the features and design of the network receiver.

Product overview

The PowerVu® Model D9838 Network Receiver is designed for real-time and non-real-time satellite content distribution for organizations in business TV, private network and SMATV environments.

The receiver can decode digitally encrypted video, audio, and data, and playback can be controlled locally or by the uplink, depending on the system configuration and implementation.

The integrated hard disk drive can record live video for playback at a later time. Data files and PC media files can also be stored on the hard drive for access by network devices on demand.

Key features

! Variable QPSK symbol rates from 1 to 45 Msymbols/s ! PowerVu conditional access with DES/DVB de-scrambling ! 4:2:0 NTSC/PAL (B/G/I/D/M/N) video decoding ! MPEG or Dolby® Digital (AC-3) audio decoding ! Baseband video outputs via composite, component (YPbPr) and S-video ! RF modulated output for TV connection ! One unbalanced stereo pair of audio outputs ! S/PDIF audio output ! Internal Hard Drive storage (160 GB) ! RS-232 Asynchronous data ! Fingerprint Trigger ! Field upgradeable software and security ! 64 user-editable preset configurations ! Lock levels for restricted access to configuration ! Line 21 closed caption and V-chip support ! DVB Subtitling ! Imitext™ Subtitling ! PowerVu VBI (including NABTS, Teletext, VITC) ! DVB VBI (Teletext, WSS, VPS) ! Web browser interface

4012551 Rev A PowerVu Model D9838 Network Receiver Installation and Operation Guide 5

! SNMP control ! MPE IP data processing at rates up to 15 Mbps, including up to 5 Mbps delivered via zBand™ ! File access via CIFS (Common Internet File System) and FTP by Windows or Linux PC

• IP output throughput at rates up to 10 Mbps

• Up to 15 simultaneous connections

• Subject to network traffic conditions/restrictions

Front panel controls and display

The front panel includes the Power button, LED panel, control buttons, and smartcard slot, as shown in the following illustration. The display indicates the current operating state; either the video channel number or the DVR mode when file playout is scheduled or locally initiated.

Control buttons

Button Function

Turns receiver on or off. When receiver is switched on, the channel number is displayed on the front panel. When

switched off (standby mode), a”.” flashes regularly.

In Menu mode, used to navigate menus.

SELECT

PowerVu Model D9838 Network Receiver Installation and Operation Guide 4012551 Rev A

In Video mode, used for volume up/down (VOL-, VOL+). In Video mode, used for channel up/down (CH-, CH+).

Displays the on-screen menu. Functions as the Escape key so you can back out of menus and data entry fields.

Runs the highlighted command or opens the highlighted menu. Enters or exits edit mode.

LED panel

The LED panel displays basic signal and program information, as described in the following table:

LED Setting Description

Menu When illuminated continuously, indicates that the menus for the unit are displayed on the

Signal When illuminated continuously, indicates that power is on and the receiver is authorized to

Record When illuminated “Red” continuously, indicates that the digitial video recorder in the unit is

Remote control

The D9838 Network Receiver includes the Scientific Atlanta AT8550™ AllTouch® Universal Remote Control. You can use this remote to control the receiver and the systems on-screen display. Refer to the AT8550 User’s Guide for complete operating instructions.

on-screen display.

receive the signal. When flashing, indicates that the power is on but the receiver is not authorized to receive the

signal. Off when no signal has been found. For more information see the Troubleshooting appendix.

recording a program.

Device Control

Viewing and Browsing Control

Sound Control

DVR Contro

Numeric Keys

ideo Source

4012551 Rev A PowerVu Model D9838 Network Receiver Installation and Operation Guide 7

Rear panel connections

The connectors for the receiver are located on the rear panel as shown in the following illustration:

SATELLITE

LNB PWR +13/+18V

350 mA

Key Controller/Connector Type Description

S-VIDEO

ANT IN

TV OUT

AUDIOVIDEO

S/PDIF

LPb

2-DATA

4- GPI

5- GND

1- GND

321

CONTROLOUTPUTS

910

LAN 1

ETHERNET

RF Antenna input connector for NTSC. 1 Antenna In

IEC Antenna input connector for PAL.

AC IN 100-240VAC 50/60Hz

0.5AMAX

2 AC In IEC-320 (C8) Voltage input 100-240V AC, 50/60 Hz, 0.5A max.

3 Satellite RF RF signal input.

4 S-Video S-Video Provides S(Super)-Video output to a TV monitor equipped

with S-Video input jacks. In comparison to the normal antenna picture connection (the

Video jack), S-Video delivers higher quality video detail and clarity for the playback of the DVR Content programs stored on the receiver.

If the TV monitor includes only a Video jack and an S-Video jack, only connect the S-Video jack. Connect the S-Video jack output to the S-Video jack on the TV monitor.

If the TV monitor includes a Video jack, an S-Video jack, and component video jacks (Y, Pb, Pr), only connect the component video jacks. Connect the Y, Pb, and Pr jack outputs to the respective Y, Pb, and Pr jacks on the TV monitor.

RF Output connector for NTSC. 5 TV Out

IEC Output connector for PAL.

6 Video RCA Provides the lowest quality video color and picture resolution

for the playback of the DVR Content programs stored on the receiver.

Connect the Video jack output to the Video jack on the TV monitor.

PowerVu Model D9838 Network Receiver Installation and Operation Guide 4012551 Rev A

Key Controller/Connector Type Description

7 Component Video

(3 connectors: Y, Pb, Pr)

RCA Provides component video output to a TV monitor equipped

with component video input jacks. Component video delivers the highest possible color and

picture resolution for the playback of the DVR Content programs stored on the receiver.

8 Audio

(2 connectors: L, R)

9 Data RS-232 D9838 9-PIN RS-232 Output Pin-out:

10 LAN RJ-45 Ethernet for IP data.

RCA Provides audio output to a TV monitor. Connect the L and R

jacks on the receiver to the L and R jacks on the monitor.

Pin Number Signal Name

1 GND

2 RS-232 Data

3 Not used

4 Not used

5 GND

6 Remote Control 1

7 Remote Control 2

8 Remote Control 3

9 Remote Control 4

4012551 Rev A PowerVu Model D9838 Network Receiver Installation and Operation Guide 9

Typical application

The following system diagram describes a typical application for the D9838 Network Receiver:

MPEG

Encoder

Real-time

video

MPEG

Encoder

MUX

Streaming

media, non

real-time video

and data

IP Encapsulator

Real-time and non real-

time video played on TV

Digital

signage

D9838 Network Receiver

LAN

IP STB

(set-top box)

PowerVu Model D9838 Network Receiver Installation and Operation Guide 4012551 Rev A

CHAPTER 3 Using the Menu Interfaces

In addition to an on-screen display interface, the D9838 can be controlled via a Web interface. See Using the Web Interface on page 13 for more information.

Working with the on-screen display interface

The on-screen display can be used to:

! Select programs for viewing ! Configure the operating parameters of the Network Receiver

The on-screen display is typically controlled by using the AT8500 handheld infrared remote control. However, the control buttons located on the front panel can also be used to navigate the on-screen menus.

Navigating the menus

All screens or menus are accessed from the Main Menu. While viewing any channel, you can display on-screen menus for viewing or changing the current receiver setup. While in menus, you can change the current receiver settings, and/or display other menus. To exit a menu or setting, press MENU.

Some menus contain read-only status or configuration information. Access to menus and changeable menu options are controlled by system lock levels and a security password. For more information about lock levels and the password, see the Administration menu.

Shortcuts to submenus

Many menus include links to submenus. For example, the Settings Menu shown in the following diagram includes links to the Applications, Decoder, Hard Disk, LAN, Satellite, Conditional Access, Preferences and Administration submenus.

4012551 Rev A PowerVu Model D9838 Network Receiver Installation and Operation Guide 11

To navigate to a submenu, use the arrow keys (

) on the remote control and press the SELECT

button to select the submenu.

Entering configuration values

This section describes the typical procedure for entering configuration values on the on-screen display using the remote control. (For information on specific menus, see Menu Descriptions on page 15.)

To enter configuration values:

1. From the main Menu, press the appropriate navigation buttons to navigate to the desired menu and press SELECT.

2. Navigate to the desired setting and press SELECT to activate the setting data entry field.

3. Press the appropriate number/function buttons to enter the required data. Values are entered in one of two ways:

! For settings that require alphanumeric values (such as a downlink frequency), use the

number/function buttons to enter the value.

Note: The system cannot accept values that are not valid for a specific setting. If a value is entered that is not valid, the system sets the value to the closest valid value to the value you entered. For example, if you enter 99 in a setting for which the valid range is between 1 and 31, the system will set the value to 31. Or, if you enter the value 0, the value will be set to 1.

! For settings that require the selection of one item in a list (such as 12HR or 24HR in the Time

Format field of the Administration menu), are indicated by a down arrow ( list of available options and select the one you want to use.

4. Press SELECT to save the setting value.

). Scroll through the

Saving parameter values

Any changes made to the current receiver setup are saved using the OK button. After saving changes, press MENU to either return to the previous menu, or continually press MENU to exit to video.

Before exiting a menu, the system might prompt you to save or discard changes made to the receiver setup (e.g., Active Tuning Settings menu), depending on the changes made. Saved changes are used to update the current receiver settings. Discarding changes restores the previously saved settings.

If you are prompted to save settings, select YES to save the new setting(s) or NO to discard the changes.

CAUTION! Saved settings are automatically restored when the receiver is restarted after AC power is switched off or interrupted. Upon restarting, the receiver defaults to the most recent video channel that has been displayed for more than 20 seconds after exiting from menus.

Immediately after you save changes, the system returns to the previous menu.

PowerVu Model D9838 Network Receiver Installation and Operation Guide 4012551 Rev A

Using the Web Interface

The D9838 Network Receiver provides a Web page interface, allowing easy control and monitoring via an Ethernet connection and Web browser such as Microsoft Internet Explorer (version 5.0 or higher). When the receiver is connected to a network, users with network access can control the unit, with a valid user name and password.

When the receiver is controlled via the Ethernet port, either SNMP or Web browser, the front panel menu keys cannot be used to control the unit while the unit is being controlled by the Web interface.

To set the IP address of the receiver for network communication:

1. Obtain an IP address from your IT department that does not conflict with any other communications devices on the network.

2. Enter the new IP address in the IP Address, (Subnet) Mask and Gateway field.

3. Enter and save the new IP address in the IP Address, (Subnet) Mask and Gateway fields.

4. The receiver will prompt you to reboot once the changes have been made. Select OK to confirm the reboot operation. The system activates the new network settings.

5. From your computer, start the Web browser and enter the receiver IP address. The system displays the D9838 Web interface when browsing to http://d9838_IPAddress in a Web browser.

Note: d9838_IPAddress is the actual IP address of the receiver as set in steps 2 and 3 above.

The D9838 Web interface provides access to the following two utilities:

! The D9838 Content Guide via the zBand Login. ! The D9838 configuration and status menus via the Configuration Login.

This section describes the Configuration menus only. For information on how to log on to and use the D9838 Content Guide, see Starting the D9838 Content Guide on page 65.

4012551 Rev A PowerVu Model D9838 Network Receiver Installation and Operation Guide 13

Configuration Menus

The configuration and status parameters can be viewed or modified via the Configuration menus. To access the Configuration and Status menus:

1. On the D9838 Network Receiver Password screen, enter the User Name and Password as follows: User Name – user (all lowercase letters) Password – USER (all uppercase letters)

The web page below will display.

The on-screen display follows the same menu structure as detailed in the Menu Tree section on page

15. However, the web interface includes some menus that are not accessible from the on-screen display.

2. To access the receiver’s configuration, click on one of the menus on the left side of the web page to display the available submenus. Most of the options are available through the on-screen display, although the individual menu names may vary, although the Content List and Channel Guide cannot be accessed using the web interface. An expanded view of the menu structure is shown below.

PowerVu Model D9838 Network Receiver Installation and Operation Guide 4012551 Rev A

Menu Descriptions

This chapter describes the menus and configuration settings that are included with the system. (For detailed information on how to use the menus, see Using the Web Interface on page 13.)

Menu Tree

The following diagram illustrates the D9838 receiver software menu hierarchy.

Content List

Channel Guide Pr og r a ms

Settings A pplications

About

Pr og r a ms

Decoder

Har d Disk

LAN

Satellite

Conditional

Access

Preferences

Administration

Inf o rma tio n

Partitions

IP Properties

IP Ser vi ces

Static Routes

Multicast Routes

Change Lock

Level

Change PIN

Reboot Settngs

Reset Settngs

Shutdow n

Audio

Control Outputs

Subtit les

Video

SMTP

Static

Dynamic

Tuni ng

Signal Status

IP Filter Mode

Reboot

Res et

Shutdow n

IP Deli v ery

Downloader

Play Events

DV R

Acquire Events

Reports

Pr e s e ts

Legend

Men u

Pop-up Dialog B ox

4012551 Rev A PowerVu Model D9838 Network Receiver Installation and Operation Guide 15

Main Menu

The Main menu provides links to the program selection menus and the configuration settings menus.

To access the Main Menu, select MENU.

The submenus include:

Submenu Description

Content List Displays the list of programs that are stored on the receiver’s hard drive.

Channel Guide Displays the list of services that are currently being broadcast from the uplink.

Settings Provides links to the configuration and status submenus.

About Displays detailed hardware and software information about the D9838 receiver and

diagnostics information for troubleshooting purposes.

Exit Closes the on-screen display.

PowerVu Model D9838 Network Receiver Installation and Operation Guide 4012551 Rev A

Content List menu

MENU > Content List or LIST on the Remote Control

Use the Content List menu to select a recorded program to play on the TV monitor. Content listed in the Content List are displayed with their current status directly to the left of the file name

and the status of the currently selected/highlighted entry at the bottom of the list The local time is displayed in the top right corner of the window.

The example below shows the location of all the status indicators in the Content List.

4012551 Rev A PowerVu Model D9838 Network Receiver Installation and Operation Guide 17

Service Status Options

Service Status

Options

L (Local) Locally recorded file resident on the receiver hard disk.

N (Network) File transmitted from the uplink.

P (Playing) File is currently being played out.

R (Recording) File is currently being recorded and stored on the receiver hard disk

Description

To play a recorded program: Note: You cannot change channels when a program is being played.

1. In the Content List, scroll to the desired program or service and press Select to play the program.

2. When program playout is finished, the receiver will remain in the menu system. Press MENU to return to the broadcast channel.

3. Optionally, you can press the right arrow to display the pop-up box at the right of the list as shown in the example below.

4. Select Play Now in the pop-up menu at the right of the screen. When you select Play Now, the receiver will exit the menu system and return to the video channel (i.e., the uplink channel currently being transmitted) when playout is finished.

5. The selected program will immediately start to play.

PowerVu Model D9838 Network Receiver Installation and Operation Guide 4012551 Rev A

To delete a recorded program: Note: You can only delete locally recorded content, not programs transmitted from the uplink.

Programs scheduled for recording and playout from the uplink are only controlled from the uplink.

1. In the Content List, scroll to the desired program and press the right arrow to display the pop-up box at the right of the list as shown in the example below.

2. Select Delete in the pop-up menu at the right of the screen.

3. The selected program will be deleted from the Content List.

To display information about a recorded program:

1. In the Content List, scroll to the desired program and press the right arrow to display the pop-up box at the right of the list as shown in the example below.

2. Select Info in the pop-up menu at the right of the screen.

3. The File Information window will display indicating specific information about the selected program such as the program name, source of the file, date it was recorded, program duration and file size.

4012551 Rev A PowerVu Model D9838 Network Receiver Installation and Operation Guide 19

To sort services in the Content List:

You can sort the content in the Content List by name, date, duration or size.

1. Press the left arrow to the display the sort options as shown in the example below.

2. Select one of the options: By Name, By Date, By Duration, or By Size and then press Select to enable your selection.

3. The programs in the Content List will be displayed according to your selection.

Sort Options

Sort Options Description

By Name Displays the content in the list in aphabetical ascending order.

By Date Displays the content in the list in chronological ascending order.

By Duration Displays the content in the list order from shortest to longest duration.

By Size Displays the content in the list order from smallest to largest file size.

PowerVu Model D9838 Network Receiver Installation and Operation Guide 4012551 Rev A

Channel Guide

MENU >Channel Guide

Use the Channel Guide to select a live network channel program to view on the TV monitor. The * indicator appearing directly to the left of the channel in the Channel Guide indicates the channel

being locally decoded as shown in the example below.

To record a local program:

Locals channels available for recording are displayed with a * to the left of the program name.

1. In the Channel Guide, scroll to the desired program and press the right arrow to display the pop-up box at the right of the list as shown in the example below.

2. Select Record Now. The desired program will be recorded to the hard disk.

4012551 Rev A PowerVu Model D9838 Network Receiver Installation and Operation Guide 21

Note: When a program is being recorded, a red dot appears on the screen along with the time indicating the program duration and the amount of time to be recorded as shown in the example below.

To change channels:

1. In the Channel Guide, scroll to the desired channel and press Select.

2. Optionally you can press the right arrow to display the pop-up box at the right of the list as shown in the example below.

3. Select Watch Now. The selected channel will be displayed.

PowerVu Model D9838 Network Receiver Installation and Operation Guide 4012551 Rev A

To display the services available on a selected program:

1. In the Channel Guide, scroll to the desired channel and press the right arrow to display the pop-up box to the right of the list as shown in the example below.

2. Select Services. The services available on the selected program display as shown in the following example such as the PID and service type – audio video, MPE data, etc.

4012551 Rev A PowerVu Model D9838 Network Receiver Installation and Operation Guide 23

Settings Menu

The Settings Menu provides links to the configuration and status submenus.

MENU > Settings Menu

The submenus that are available from the Settings Menu are described in the following table:

Submenu Description

Applications Allows access to other submenus used to control the delivery of IP services, downloading of

software, viewing of the DVR configuration, and control of report generation.

Decoder Provides access to other submenus used to set the TV channel to display video on your TV, the

video format (e.g, NTSC or PAL), TV aspect ratio, subtitling control, stereo/mono selection, and AC-3 decoder settings.

Hard Disk Displays information about the hard disk in the D9838 receiver such as its capacity and partitions.

LAN Provides access to other submenus used to enter the IP address and associated parameters to

control and monitor the receiver remotely via the Ethernet port. It also allows you to configure the receiver IP services/IP data operation.

Satellite Provides access to submenus used to set and/or change Presets, control dish signal tuning/LNB

setup, signal status, and the IP filter mode.

CA Allows you to control the conditional access mode of the receiver, and display the CA-related

parameters.

Preferences Allows you to change the display format of the menus and control features such as the PIN and

Lock Level.

Administration Allows you to either reboot the receiver, reset the operating parameters to their factory default

settings, and safely shutdown the D9838 receiver.

PowerVu Model D9838 Network Receiver Installation and Operation Guide 4012551 Rev A

Applications

MENU > Settings > Applications

Use the menu to:

! Control IP delivery via the data channel ! Download a new application code to the receiver ! View the acquire and playout event schedules ! Generate daily or weekly reports

IP Delivery

MENU > Settings > Applications > IP Delivery

This menu controls how the IP output data channel of the receiver is configured.

4012551 Rev A PowerVu Model D9838 Network Receiver Installation and Operation Guide 25

These settings are described in the following table.

Selection Options Description Default

IP Channel Mode

Fixed, Video Ch Fixed – Follows the setting in the ‘IP Fixed Data Channel’

field. If you change to the video channel while receiving the IP data channel, you will lose IP data.

Video Channel – Follows the video channel currently being decoded and ignores the setting in the ‘IP Fixed Data Channel’ field..

Fixed

IP Fixed Data Channel

Actual IP Data Channel

Announcement Address

Announcement Port

Numeric value in range from 1 to 65535

Read only The actual IP data channel. This follows the selected IP

IP multicast address assigned to the announcement channel. 224.44.14.87

Numeric value in the range from 0 to 65535.

Assigned IP data channel when the IP Channel is set to Fixed. 1

Channel Mode, depending on whether the selected mode is Video Ch or Fixed.

UDP port number of the announcement channel.

2020

If you make any changes to the fields on this menu and attempt to return to another menu without saving the changes (i.e.., without selecting OK), you will be prompted to confirm whether you want to discard the changes as shown below.

Performing Over-the Air Downloads

Over-the-air downloads are controlled by the uplink. This feature is set to Always as the default so that the uplink performs downloads to the receiver when necessary. Use this feature if you want to change the frequency of over-the-air downloads at the receiver or to abort the operation at any time.

To change the over-the-air download setting:

1. Select Settings > Applications > Downloader to display the Download Settings submenu as shown below.

PowerVu Model D9838 Network Receiver Installation and Operation Guide 4012551 Rev A

2. Change the Mode setting to Once as shown below and press OK to save the change.

3. Once the download is complete the receiver reboots. Following reboot the receiver returns to the last viewed channel. This feature is set to Always for normal operation. The other fields on this submenu indicate the status of the most recent download operation. These fields are described in the following table:

Selection Mode Options Description

Mode

Status Idle or The current receiver download status.

Total CDT Total number of Code Download Tables in the file being downloaded that are

Received The number of CDTs received since the last completed download or power-

Always The normal (default) setting for everyday operation. Unforced downloads are

performed as necessary by the uplink and saved in memory in the receiver.

Once Use this setting if you want to perform an instantaneous download. The state

changes to

Never Use only when downloads are not required. This will force the receiver to never

accept unforced downloads.

currently being received. Although a single file is being downloaded, it is made up of many of these tables. As a table is received, the CDT# increases incrementally. All of the counters are cleared when the download has completed or when the receiver is power-cycled.

cycle.

Never once the download is complete.

Rejected This is the rejected table count. Tables are rejected whenever validation fails

due to things like CRC failure or incorrect code or receiver type.

Note: Forced downloads (initiated by the uplink) are always accepted and always result in a reboot of the receiver. Service interruption will occur!

4012551 Rev A PowerVu Model D9838 Network Receiver Installation and Operation Guide 27

DVR

MENU > Settings > Applications > DVR

This submenu displays information about the receiver such as the storage group ID and SCS ID, and provides access to other submenus that are primarily used for diagnostics purposes:

These fields are described in the following table:

Selection Description

Capacity The hard disk capacity in GB allocated to DVR operations.

Used The amount of hard disk capacity which is currently used, i.e., containing data, in GB.

Local Quota The amount of hard disk space/capacity allocated for local content in GB.

The network DVR content (transmitted fom the uplnik) has disk capacity prioirity and may overwrite the local quota if the content is large in size.

Local Used The amount of hard disk space/capacity allocated to the local quota which is currently used for

local content in GB.

Storage Group ID The receiver is assigned to a storage group according to the content it is scheduled to receive

and playout. This is the ID assigned at PowerVu Network Centre.

SCS ID The Storage Control System identifier set at the uplink.

DVR Acquire Schedule

MENU > Settings > Applications > DVR

PowerVu Model D9838 Network Receiver Installation and Operation Guide 4012551 Rev A

This menu displays a list of the acquisition events, either scheduled or complete, and the duration of each event. This is used for diagnostics purposes. It allows you to check the acquisition event schedules in case an event is not acquired when scheduled.

DVR Play Schedule

MENU > Settings > Applications > DVR

This menu displays a list of the scheduled playout events, and the duration of each event. This list is used for diagnostics purposes. It allows you to check the playout status in case an event does not playout when scheduled.

Generating Reports

The receiver can generate an XML report file and transmit it as an attachment in an e-mail for the following purposes:

! Diagnostics information about the receiver hard drive content and status by partition ! Scheduled acquisition and playback events

Note: Reports can only be sent via e-mail. FTP is not available. The receiver-generated email report can be used for diagnostics purposes or be formatted for viewing.

See the section on SMTP Options under IP services for more information on SMTP settings.

To generate a daily or weekly report:

1. Select Settings > Applications > Reports to display the Reports Settings submenu as shown below:

2. Set Generate to Yes.

4012551 Rev A PowerVu Model D9838 Network Receiver Installation and Operation Guide 29

3. Enter the e-mail address in the To Address field of the recipient of the report using the up/down buttons (

) on the remote control to select letters similar to a telephone keypad.

4. Enter a text string identifying the Subject of the report.

5. Select an interval for the report generation to either Daily at Midnight or Weekly – Sunday at Midnight.

6. Select OK to save the changes.

7. The report will be generated by the receiver at the selected interval and transmitted to the selected destination (email address).

Note: Reports can be more easily generated using the web browser. See Using the Web Interface on page 13 for more information.

Decoder Settings

MENU > Settings > Decoder

Use this menu to access submenus to configure the video format, audio outputs, AC-3 decoder settings, and TV tuner/converter channel setting, as described in the following table:

PowerVu Model D9838 Network Receiver Installation and Operation Guide 4012551 Rev A

Setting up Audio

MENU > Settings > Decoder > Audio

Use this submenu to audio outputs, audio routing and AC-3 decoder settings. These settings are described in the following table:

Selection Mode

Options

Mode

Routing None, Aud1,

L-MONO Left channel is output on L and R.

R-MONO Right channel is output on L and R.

STEREO Left and right channels are output on L and R respectively.

MIXED Left and right channels are combined and output on both

L and R.

LINE MODE Setting used when full dynamic range is allowed. RF Mode AC-3 Mode

RF MODE This setting is normally used for analog cable modulators when

limited dynamic range is desired.

Controls local routing of the audio output. Aud2, Aud3, Aud4

Only one audio channel can be recorded at a time, e.g., Aud1,

Aud 2, Aud3 or Aud4.

When set to None, audio is not recorded.

Setting up Control Outputs

MENU > Settings > Decoder > Control Outputs

Description Default

STEREO

Control Outputs refer to open collector pins on the rear panel of the receiver which can be triggered on the Control Output connector.

The trigger Polarity sets the output state. The settings are described in the following table..

Setting Options Description Default

Polarity

4012551 Rev A PowerVu Model D9838 Network Receiver Installation and Operation Guide 31

Active High An Active signal sent by the upilnk results in a floating or open

collector. An inactive signal results in a gnd signal.

Active Low The reverse of Active High.

Active High

Setting up Subtitles

MENU > Settings > Decoder > Subtitles

Use this menu to control the receiver subtitling feature and the displayed format of Imitext subtitles. Using this sub-menu you can:

! Select Imitext subtitle text color ! Select Imitext subtitle background color ! Select Imitext subtitle position ! Select one of 43 different subtitle languages ! Select the program mode - either Imitext or DVB subtitling formats, or switch control

Off or On (Auto)

The menu options are described in the following table:

Selection Options Description Default

Subtitle Control

Subtitle Language

Imitext Position

On Functions as an “Auto” setting. DVB subtitles are displayed

when only DVB subtitles are transmitted on the channel, and likewise, Imitext subtitles are displayed when only Imitext subtitles are transmitted on the channel. When both DVB and Imitext subtitles are available on the same channel, only DVB subtitles are displayed.

Off No subtitles are displayed.

Imitext Displays only Imitext subtitles. For example, if Imitext is

selected, but both DVB and Imitext titles are being transmitted on the same channel, only Imitext subtitles are displayed.

DVB Displays only DVB titles. For example, if DVB is selected, but

both DVB and Imitext titles are being transmitted on the same channel, only DVB subtitles are displayed.

43 languages

Standard Subtitles appear on screen in same position as output from

Extended Subtitles are positioned on screen according to the Imitext

Select from any one of up to 43 different languages. English

other PowerVu receivers (e.g., Model D9834, D9835).

(extended) specification.

Off

Standard

Imitext Color (text color)

Auto Displays text in the color transmitted by the subtitling

equipment.

Yellow Displays text in yellow.

Auto

PowerVu Model D9838 Network Receiver Installation and Operation Guide 4012551 Rev A

Selection Options Description Default

White Displays text in white.

Imitext Shade (background color)

Auto Displays background in same shade transmitted by the

subtitling equipment.

Shadow Applies an outline to the right side of each text character. No

background box is applied, i.e., text is visible directly on top of video.

Opaque Applies a black box to each text character.

Semi Applies a semi-transparent box to the subtitle text.

None No shadow or outline is applied to the subtitle text.

Video Settings

MENU > Settings > Decoder > Subtitles

Auto

Use this menu to configure the video format and TV tuner/converter channel setting, as described in the following table.

Changing the video format

The video format is set to the standard format for your country. If you attempt to change the format of the source video signal, the system displays a dialog box that warns you of what will happen if you set this field incorrectly. Check with your satellite or local service provider before changing this setting to ensure it is set correctly.

To set the correct video signal format for your TV set if instructed to change it:

1. Press the SELECT and CH+ buttons on the receiver front panel at the same time.

2. Press SELECT and CH+ again. The video format is displayed on the receiver front panel (e.g., NTSC, PAL, etc).

3. Press CH+ until you display your video format. Each change is viewable on-screen.

4. Press SELECT to save the setting and re-display the selected channel.

Note: you must be in video m ode (i.e., on-screen menus not displayed) to perform this function on the receiver front panel.

4012551 Rev A PowerVu Model D9838 Network Receiver Installation and Operation Guide 33

Setting Mode

Description Default

Options

Video Format

Monitor

Stream This is the format of the incoming stream. Read only.

Output

WSS Mode Passthrough,

Auto Sets the video format for the video output automatically.

PAL-N (AR) Use for for the 625-line systems in Argentina.

PAL-M Use for for the 525-line systems in Brazil.

PAL-B/G

PAL-I

PAL-D

NTSC Use for for 525-line systems.

Suppress, Auto

For 625-line systems with different audio frequency subcarriers.

This is the signal format output from the receiver. This value is determined by the Monitor setting and the actual format of the incoming stream. Read only.

Wide Screen Signalling output mode. It is used to select how the receiver affects PAL WSS when it is present in the VBI.

WSS Mode Description

Passthrough Passes WSS (unmodified, as received by

the receiver) on VBI LIne 23 when present.

Auto

Suppress Disables Line 23 VBI processing. WSS is

not output on line 23.

Auto Modifies WSS to output the correct aspect

ratio, when performing aspect ratio

WSS Out Indicates Passthrough mode is enabled/selected.

Aspect Ratio

TV 4:3, 16:9 The aspect ratio of your TV. 4:3

Conversion None, Auto,

Auto AFD, 4:3 L/B (letter box), 4:3 P/B (pillar box), 14:9, 4:3 F/H (full height), 16:9 F/W (full width)

Stream 4:3, 16:9 This indicates the aspect ratio of the incoming signal. Read only.

Actual A/R This is the type of (aspect ratio) conversion the receiver will

TV Out

3, 4 (NTSC)

21-69 (PAL)

This is the conversion the receiver performs on the incoming signal for the picture to be displayed correctly (i.e., to correspond to the aspect ratio of your TV), based on your selection.

Auto AFD – Auto setting using Active Format Descriptor.

perform based on the selected “TV” setting. Read-only. Refer to How aspect ratio settings affect the TV display for the

end users for the conversions performed by the receiver based on your selection, and the affect on the displayed picture in each case (without Auto AFD).

Sets TV channel for video display. 3 or 38

conversion, otherwise it is passed through.

Auto

PowerVu Model D9838 Network Receiver Installation and Operation Guide 4012551 Rev A

How aspect ratio settings affect the TV display for the end users

Aspect Ratio controls how the incoming signal/program is displayed on the TV screen. The receiver matches the transmitted MPEG video format to the TV system, either 4:3 (standard) or 16:9 (wide screen). 16:9 encoded streams require conversion to correctly display video on 4:3 systems and vice versa.

The actual effect on the TV screen of converting a program to a specific aspect ratio is illustrated and described in the following table:

Stream Aspect Ratio

4:3 4:3 None None

4:3 4:3 Auto None Same as above

4:3 4:3 4:3 L/B None Same as above

4:3 4:3 4:3 F:H None Same as above

4:3 4:3 4:3 P/B None Same as above

4:3 4:3 14:9 None Same as above

4:3 4:3 16:9 F/W None Same as above

4:3 16:9 None None

4:3 16:9 Auto 4:3 P/B

4:3 16:9 4:3 L/B None Similar to two above

TV Aspect Ratio Setting

Conversion Setting

Actual Conversion

TV Picture Format

4:3

4:3 16:9 4:3 F/H None Similar to above

4:3 16:9 4:3 P/B 4:3 P/B

4:3 16:9 14:9 14:9

4:3 16:9 16:9 F/W 16:9 F/W

16:9 16:9 None None

16:9 16:9 Auto None Same as above

16:9 16:9 4:3 L/B None Same as above

16:9 16:9 4:3 F/H None Same as above

4012551 Rev A PowerVu Model D9838 Network Receiver Installation and Operation Guide 35

Stream Aspect Ratio

16:9 16:9 4:3 P/B None Same as above

16:9 16:9 14:9 None Same as above

16:9 16:9 16:9 F/W None Same as above

16:9 4:3 None None

16:9 4:3 4:3 L/B 4:3 L/B

16:9 4:3 4:3 F/H 4:3 Crop

16:9 4:3 4:3 P/B None

16:9 4:3 14:9 14:9

TV Aspect Ratio Setting

Conversion Setting

Actual Conversion

TV Picture Format

16:9 Compressed

4:3 LB

16:9 Compressed

16:9 4:3 16:9 F/W None

16:9 Compressed

Note: Active Format Descriptor (AFD) normally it is necessary to set both the TV Aspect Ratio and Conversion to correctly display the video program on the TV system. The Auto AFD option enables the receiver output to automatically match the display format of the video program to the TV system based on specific (uplink) program information carried in the transport stream. In this case, the receiver performs the conversion based on the TV Aspect Ratio setting combined with the program-specific uplink information to provide the “best fit” for display of the program material on the TV. This feature is primarily used in 16:9 and 14:9 (wide screen) applications.

PowerVu Model D9838 Network Receiver Installation and Operation Guide 4012551 Rev A

Hard Disk Settings

MENU > Settings >Hard Disk

Use the Hard Disk menu to access other submenus that display information about the hard disk drive such as capacity, number of partitions and partition size.

Information

MENU > Settings >Hard Disk >< Information

This menu displays information about the hard disk such as:

! Model number ! Serial number ! Capacity in GB ! Current operating temperature

4012551 Rev A PowerVu Model D9838 Network Receiver Installation and Operation Guide 37

Partitions

MENU > Settings >Hard Disk ><Partitions

This menu displays information about the hard disk partitions such as:

! Number of partitions and their identifiers (e.g., 0, 1, 2, etc.) ! Amount of space used (in GB) compared to the total size of the partition ! Number of files used on each partition compared to the total number of files allowed ! Cluster size in KB

LAN Setup

MENU > Settings > LAN

Use the LAN submenus to: ! Enter the IP address and associated parameters to control and monitor the receiver remotely via the

Ethernet port

! Configure the receiver for IP data operation

• Access the IP configuration submenus

PowerVu Model D9838 Network Receiver Installation and Operation Guide 4012551 Rev A

IP Properties

MENU > Settings > LAN > IP Properties

Use this menu to view and or change the communication properties of the receiver such as the IP address. The IP address, Subnet mask and Gateway address should be changed as a group.

Note: The fields on the submenu are read-only. You must select the Change box to change the values in any of the fields.

The IP Properties menu options are described in the following table:

Selection Options Description Default

Use DHCP No, Yes Set to Yes if using DHCP. In this case, all IP settings are dynamically set

by the network. Set to No if not using DHCP. In this case, all IP addresses must be

entered manually. When set to No, set Use DNS to No.

IP Address IP Address assigned to the receiver in a network.

Subnet (Mask)

Gateway (Address)

Use DNS No, Yes It is recommended to set this to Yes if using DHCP.(when DHCP is set to

Primary This is only used when DNS Auto is set to No. Contact your IT

Secondary This is only used when DNS Auto is set to Yes. Contact your IT

MAC MAC address assigned ot the Ethernet interface at the time of

Subnet Mask defines the size of the subnet.

Network Gateway Address used to connect the receiver to a WAN.

Yes).

administrator for the primary DNS address.

administrator for the secondary DNS IP address.

manufacture.

Read only

Host Host name – D9838 receiver + user address. Read only. This is used for

DNS server auto registration, if this feature is available.

Read only

4012551 Rev A PowerVu Model D9838 Network Receiver Installation and Operation Guide 39

The following table lists the most commonly used subnet mask values to enter for a chosen IP address, which depends on the size of your network.

Mask Subnet Mask

8 255.0.0.0

16 255.255.0.0

24 255.255.255.0

To change an IP address:

1. On the IP Properties Settings submenu, select the Change box.

2. On the Change IP Properties enter a new IP address in the IP Address field.

3. Select OK to save the setting.

IP Services

MENU > Settings > LAN / IP Services

Use this submenu to enable/disable the IP application protocols. Note: If you change any setting on this submenu, you need to reboot the receiver for the changes to

take affect. The IP Services settings are described in the following table:

Selection Options Description Default

CIFS Enable, Disable Specifies whether the CIFS (Common Internet File System)

service is enabled on the receiver. If Enabled, a read-only network share will be published to allow network access to the content delivered via the zBand server.

FTP Enable, Disable Specifies whether FTP (File Transfer Protocol) service is enabled

on the receiver.

HTTP Enable, Disable Specifies whether HTTP service is enabled on the receiver. Enable

IGMP (Internet Group

Management Protocol)

Enable, Disable Specifies whether IGMP service is enabled on the receiver.

When enabled (On) the receiver dynamically accepts multicast requests from other network devices to join multicast groups with the specified multicast IP addresses.

PowerVu Model D9838 Network Receiver Installation and Operation Guide 4012551 Rev A

Enable

Disable

Selection Options Description Default

RIP v2 (Routing

Information Protocol)

SNMP Enable, Disable Specifies whether SNMP service is enabled on the receiver. Disable

Telnet Enable, Disable Specifies whether Telnet service is enabled on the receiver. Enable

zBand Enable, Disable Specifies whether zBand service is enabled on the receiver. Enable

Enable, Disable Specifies whether RIPv2 is used or not. When enabled (On),

other network devices can request specific unicast IP addresses to be filtered. The receiver dynamically accepts up to 10 unicast IP address requests from other devices.

Disable

If SMTP is used to generate reports or other information via email, you will need to enter the SMTP options via the D9838 Web browser. See Using the Web Interface on page 13 for information on using the D9838 Web browser.

To display the SMTP Options submenu, select SMTP at the bottom of the window. The SMTP Options submenu is a read-only menu which allows you view the SMTP server communication parameters for file transmission. All the parameters on this menu must be entered via the D9838 Web browser as previously mentioned.

SMTP Options

The SMTP Options settings are described in the following table:

Selection Options Description Default

Server Host Name of the SMTP host server.

Authentication No, Yes Specifies whether authentication is used or not. No

User Specifies the user name for authentication against the Server

Host. This field is only used if Authentication is set to Yes.

From Address The e-mail address of the receiver.

From Name No, Yes The name or identifier of the person sending the file in text

format.

Note: The SMTP options are read-only on the submenu. They can only be entered using the web browser. See Using the Web Interface on page 13 for more information.

4012551 Rev A PowerVu Model D9838 Network Receiver Installation and Operation Guide 41

Static Routes Settings

MENU >LAN > Static Routes

Use this menu to add or delete static (unicast) IP addresses. The system can receive up to six (6) static IP routes (groups) to facilitate communication with other network devices. These groups are specified along with their associated Subnet Masks and Gateway Addresses. Presetting the receiver to communicate with other equipment allows the receiver to output IP data for various applications, such as file transfers or streaming video.

To add a static route:

1. Press the left arrow to display the Static Route Options as shown in the example below.

PowerVu Model D9838 Network Receiver Installation and Operation Guide 4012551 Rev A

2. Select Add Entry. The Add Static Route Entry dialog box will display as shown below.

3. In the Add Static Route Entry dialog box, using the number keys, enter the Destination IP Address, Netmask and Gateway address for the static route.

4. Press Select after entering each set of values and the down arrow to move down to the next field.

5. When finished entering the values, press OK to save the settings.

If an invalid number is entered, the system displays the “Input value out of range” message. Once you enter a valid number, you can continue adding Static IP addresses for other devices.

To edit a Static Route:

1. In the Static Route Settings window, scroll down through the IP addresses until you find the address that you want to edit.

2. Press the right arrow to display the Edit box, and then press Select.

3. Change the IP address as desired.

4. Press OK to save the change.

To delete a Static Route:

1. In the Static Route Settings window, scroll down through the IP addresses until you find the address(es) that you want to delete.

2. Press the right arrow to display the Delete box, and then press Select.

3. The selected IP address will be deleted. If you want to delete more than IP address, you have to delete them one at a time.

4012551 Rev A PowerVu Model D9838 Network Receiver Installation and Operation Guide 43

Multicast Route Settings

Use this menu to add or delete a multicast static IP addresses or display the status of dynamic IP multicast addresses. A multicast IP address can be added to the receiver setup to allow communication with other downstream devices. Presetting the receiver to communicate with other equipment configures the receiver to output IP data for various applications such as file transfers or streaming video.

MENU >LAN > Multicast Routes

Static Multicast Settings

MENU >LAN > Multicast Routes > Static

To add a static multicast entry (route):

1. Press the left arrow to display the Static Multicast Options as shown in the following example.

PowerVu Model D9838 Network Receiver Installation and Operation Guide 4012551 Rev A

2. Select Add Entry. The Add Static Route Entry dialog box will display as shown below.

3. In the Add Static Route Entry dialog box, using the number keys, enter the destination IP Address, and then select OK.

If an invalid number is entered, the system displays the “Input value out of range” message. Once you enter a valid number, you can continue adding Static multicast IP addresses for other devices.

To delete a static multicast address (route):

4. In the Static Multicast Settings window, scroll down through the IP addresses until you find the address(es) that you want to delete.

5. Press the right arrow to display the Delete box, and then press Select.

6. The selected IP addresses will be deleted. If you want to delete more than one IP address, you have to delete one at a time.

4012551 Rev A PowerVu Model D9838 Network Receiver Installation and Operation Guide 45

Dynamic Multicast Status

This menu displays a list of the dynamic IP addresses. Dynamic Multicast IP addresses are communicated to the receiver from the network device(s), and are read-only. The IP addresses listed on this submenu are obtained from the IGMP service when it is enabled.

MENU >LAN > Multicast Routes > Dynamic

Satellite Settings

MENU > Settings > Satellite

Use this menu to access submenus to set up the LNB and set up one of 64 available user-editable presets for quick re-tuning to other broadcasts, configure the LNB signal parameters used by the receiver to lock on to the satellite signal, display read-only information about the signal status, and to set the IP filter mode.

PowerVu Model D9838 Network Receiver Installation and Operation Guide 4012551 Rev A

Tuning

MENU > Settings > Satellite > Tuning

Use this menu to set up the active tuning settings. The active tuning is NOT a preset itself, but can be loaded from a preset or saved to a preset by entering the presets dialog.

The configuration options for this submenu are described in the following table:

Setting Options Description Default

Network Alphanumeric value Generally, this value is the name of the satellite and

transponder that is used to receive the signal (for easy reference). It is transmitted by the uplink.

Downlink Numeric value in range

from 0.0 to 15.0 GHz

Sym Rate Numeric value in range

from 1.0 to 45.0 MS/s

FEC AUTO, 1/2, 2/3, 3/4, 5/6,

7/8

Polarity Horiz

(Horizontal) Vert

(Vertical)

Net ID Numeric value in range

from 1 to 65535

Sets the current Downlink operating frequency used by the receiver for tuning the received digital signal.

For C-Band, Downlink Freq = LO Freq - L-band Freq. For Ku-Band, Downlink Freq = LO Freq + L-band Freq.

Symbol rate. The value must match the symbol rate of the transmitted signal.

Frequency Error Correction rate. The FEC must match the FEC of the transmitted signal.

Sets the signal polarity. The selected setting must match the polarity of the

transmitted signal.

Network ID of the uplink signal that the receiver is to receive when using the current preset. The receiver's Network ID must match the Network ID associated with the transmitted signal.

Obtain the number from your local service provider.

3.449

28.3465 MSps

AUTO

Horiz

Audio Tone Enable, Disable Enables or disables a tone as the receiver achieves signal

lock. This is used during dish installation.

LO1 22 kHz off LO1 LO Select

(Sets a 22

4012551 Rev A PowerVu Model D9838 Network Receiver Installation and Operation Guide 47

LO2 22 kHz on

Disable

Setting Options Description Default

kHz tone for Ku-band dual LNB)

XOVER 22 kHz on if the downlink frequency is greater than the

crossover frequency

LO Freq 1 Enter number If C-band application, set to 5.15 GHz (default).

If Ku-band single LNB, enter LO Freq. and set LO Freq 2 and Crossover to 0.0.

If Ku-band dual LNB, enter LO Freq 1, LO Freq 2 and Crossover.

LO Freq 2 Enter number Enter if Ku-band dual LNB application. LO Freq 2 > LO Freq 1 0.0

Crossover Numeric value in range

from 0.0 to 15.0 GHz

LNB Power On, Off Sets the receiver’s power source to an external LNB

Signal Lock Yes, No Indicates the signal synchronization status

Signal Level

Numerical value in range from 0 to 99, read-only

Sets the crossover frequency, an internal threshold frequency used for selecting the LO1 or LO2 frequency, depending on the current Downlink frequency settings. This option is only used in dual-band LNB applications.

Note: In single-band LNB applications, set this value to 0.0.

connection via the RF Input. Use this setting if external LNB power source is used. Note: Power will not be applied to the LNB if Power is set to

Off.

Indicates the strength of the received signal

5.15 GHz

0.0

Off

Changing an Active Preset

To change a displayed preset to an Active preset:

1. On the Active Tunings Settings, select Presets. The Preset Settings window will be displayed as shown in the example below.

Note: The names of the presets are displayed at the bottom of the screen as you navigate through the settings.

2. Scroll down to the preset you want to use, and then press the right arrow to display the pop-up box to the right as shown below:

PowerVu Model D9838 Network Receiver Installation and Operation Guide 4012551 Rev A

3. Select Copy To Active to enable the selected preset.

4. The signal parameters from the Active preset will be copied to the displayed preset.

Note: It takes several seconds for the system to display the signal from the new Preset.

Editing a Preset

To edit a preset:

1. On the Active Tunings Settings, select Presets. The Preset Settings window will be displayed as shown in the example below.

4012551 Rev A PowerVu Model D9838 Network Receiver Installation and Operation Guide 49

2. In the Preset Settings window, scroll to the desired preset number and press the right arrow to display the flyout menu to the right as shown below.

3. In the flyout menu, select Edit. The Preset Edit Menu will be displayed.

4. In the Preset Name box, type the desired preset name.

5. Select the parameters for the preset and press OK to save the parameters.

PowerVu Model D9838 Network Receiver Installation and Operation Guide 4012551 Rev A

Copying a Preset

To copy the signal parameters from one preset to another:

1. On the Active Tunings Settings, select Presets. The Preset Settings window will be displayed as shown in the example below.

2. In the Preset Settings window, scroll to the desired preset number and press the right arrow to display the flyout menu to the right as shown below.

3. In the flyout menu, select Copy To Preset. The Copy Preset dialog box will be displayed.

4. In the Copy preset dialog, enter the preset number you want to copy the selected preset parameters to, and select OK.

5. The parameters from the selected preset will be saved to the other preset.

4012551 Rev A PowerVu Model D9838 Network Receiver Installation and Operation Guide 51

Copying from the Active Settings to a Preset

To copy the signal parameters from the active settings to a preset:

1. On the Active Tunings Settings, select Presets. The Preset Settings window will be displayed as shown in the example below.

2. In the Preset Settings window, scroll to the desired preset number and press the right arrow to display the flyout menu to the right as shown below.

3. In the flyout menu, select Copy From Active.

4. The parameters from the Active settings will be copied to (i.e., overwrite) the selected preset.

PowerVu Model D9838 Network Receiver Installation and Operation Guide 4012551 Rev A

Signal Status

MENU > Settings >Signal Status

The Signal Status menu is a read-only screen that summarizes the input settings for the acquired signal, as described in the following table:

Field Description

Network Name Indicates the acquired network name. This confirms that your network signal has been acquired.

Frequency Indicates the current downlink operating frequency used by the receiver for tuning the received

digital signal.

Sym Rate Indicates the symbol rate.

FEC Indicates the Forward Error Correction rate.

Polarity Indicates the signal polarity.

Lock Indicates the signal synchronization status

Quality Indicates the quality of the received signal.

Level Indicates the strength of the received signal

CEC Indicates the Corrected Error Count.

UEC Indicates the Uncorrected Error Count. BER Indicates the QPSK bit error rate.

To reset the CEC and UEC counts to 0, select Clear Counters.

Dish alignment using signal tones

Dish alignment is best achieved using the audible signal adjustment tone. The characteristics of the signal tone are shown in the table below. Align the dish to achieve signal lock and then best signal quality.

Signal Lock/Quality Tone

No Signal Lock Slow repeating tone Signal Lock Steady tone

Signal lock + increasing Signal Quality Steady tone Increasing in pitch

4012551 Rev A PowerVu Model D9838 Network Receiver Installation and Operation Guide 53

Provided the RF cable is connected between the satellite receiver and the LNB, Signal Level displays a low number (typically less than 40). As the receiver achieves Signal Lock, the Signal Level increases, and the tone changes from a slow repeating beep to a steady tone. The audio tone is enabled on the Active Tuning Settings menu. Once Signal Lock is obtained, align the dish to increase the Signal Quality to the best possible value (up to a maximum of 10).

Signal level and signal quality

Your network receiver actively monitors and updates the signal level and signal quality characteristics of the incoming signal, and displays this information numerically.

The Signal Level is associated with the Symbol Rate and signal input level. The Signal Level display is continuously updated to indicate the relative strength of the received QPSK input signal. It is displayed in the range from 0 to 99. Signal Level is displayed on the Active Tuning Settings and Signal Status menus.

The Signal Quality (displayed in the range from 0 to 10) is associated with the Bit Error Rate, and is a measure of how much of the original signal information is being received.

Certain receiver settings can cause signal loss or degradation which can compromise video or audio information, or data. The effect of any changes you make to your satellite LNB antenna installation is displayed in real time. Signal Level and Signal Quality can also be affected by changes at the signal source, and/or by adverse environmental or terrestrial conditions. Taken in combination, certain receiver settings and signal conditions can cause the Signal Level and Signal Quality to increase or decrease accordingly.

Temporary, solar-related electromagnetic disturbances occur every year during the spring and autumn months. These disturbances usually persist for several minutes a day for approximately one week at this time. Your service provider can advise you about channels that may be adversely affected. See Appendix C for troubleshooting information.

To verify your satellite LNB antenna installation or improve signal reception, refer to your antenna equipment installation manual, or contact your local service provider.

Signal lock

The Signal Lock status is continuously updated to indicate whether the receiver is synchronized with the received LNB signal. Signal Lock status is displayed on the Active Tuning Settings and Signal Status menus.

If the receiver is able to synchronize to a carrier frequency and an MPEG stream is present, Signal Lock displays Yes and the Signal LED on the receiver front panel is on. A tone can be heard as your receiver achieves signal lock. The tone starts as a slow repeating beep and rapidly increases to a steady tone once signal lock is achieved. If no carrier is detected, Signal Lock displays No, the Signal LED is off, and the audible tone does not change.

PowerVu Model D9838 Network Receiver Installation and Operation Guide 4012551 Rev A

Setting IP Filter Mode

MENU > Settings >Satellite > IP Filter Mode

Use the IP Filter Mode to filter the transmission of multicast data to specific receive devices. If all multicast data is to be transmitted to all receive devices, set the mode to Foward All. The default setting is None.

Selection Options Description Default

Mode

None No multicast IP data is forwarded to any devices except for

the multicast data targeted for the internal content distribution client.

Filter List Forwards multicast IP data (i.e., packets) matching only

the specified multicast addresses in the filter list, in addition to the multicast data targeted for the internal content distribution client.

Forward All Forwards all multicast IP data received without filtering.

None

Changing the CA Mode

Use this configuration dialog box to set the conditional access setting/. The CA Mode can be set to either Free-To-Air to receive in-the-clear MPEG programs or PowerVu to receive programs using a PowerVu scrambled service. The default setting is PowerVu.

MENU > Settings > CA

IMPORTANT! In Free-to-Air mode, the receiver ignores certain DVB system information tables. It does not

recognize network frequency changes transmitted by the broadcaster.

To change the CA (conditional access) mode:

In the list box, select the appropriate mode, PowerVu or FTA (Free-To-Air) and then select OK. The default setting is PowerVu.

The other parameters on this menu are read-only. They indicate the ISE User Address, OSE User Address (when used) and whether the ADPs are encrypted or unencrypted.

To reset the ADP counters: Select Clear Counters. The ADP fields will reset to 0.

4012551 Rev A PowerVu Model D9838 Network Receiver Installation and Operation Guide 55

Preferences

Use this menu to change user-related settings such as Local Time and Date, enabling the remote control and menu and setting the menu view.

MENU > Preferences

The configuration dialog boxes that are available from the Preferences menu are described in the following table:

Dialog box Description

Change Lock Level Restricts access and prevents unauthorized changes to receiver settings

PIN Changes the password used to protect against unauthorized changes to receiver settings

Changing the Lock Level

Using lock levels

Receiver lock levels are password-protected. When an attempt is made to change the lock level setting, a password prompt is displayed. After the correct password is entered, you can change the lock level setting.

For example, if lock level 3 is currently set and MENU button is pressed, a pop-up window is displayed with a password prompt. After the correct password is entered, the Main Menu appears, and the receiver Lock Level is automatically set to Level 0.

If an incorrect password is entered (any lock level setting), the system displays a message to confirm an invalid password entry, and access to the Main Menu (in the case of lock level 3), or to the lock levels option is denied. A Password prompt also appears when changing the password.

Users cannot execute any locked-out function or configuration. When a user attempts to access a function that is locked out, the system dims the associated menu field.

To display the Main Menu (at Lock Level 3):

1. Select MENU.

2. In the password dialog box, enter the current password and select OK to display the Main Menu.

3. Menu options appear grayed-out if disabled by the current lock level setting.

Use this configuration dialog box to create tiered authorized access to the receiver’s configuration settings and functions.

PowerVu Model D9838 Network Receiver Installation and Operation Guide 4012551 Rev A

To change the lock level:

1. In the password dialog box, enter the current password and select OK.

IMPORTANT! A video channel displayed for 20 seconds or more automatically becomes the current (Last) channel. Because lock Level 3 disables most lock level 0 functions (including channel changes), perform this action before changing the current Lock Level setting to 3).

MENU > Preferences Settings > Change…

2. In the entry box, enter a valid lock level (Level 0, Level 1, Level 2, or Level 3) and then select OK. The default setting is Level 0.

An overview of the lock levels is provided in the following table:

Lock level Description

0 All settings unlocked (receiver lockout disabled). Users can configure any setting.

1 All settings unlocked except Factory Reset and Password options. Users can configure settings

that do not compromise the video signal.

2 All settings unlocked except Preset & LNB Setup and Audio/Video options. Users can configure

settings that do not compromise the video signal.

3 All settings locked (access via password only). Users cannot configure RF inputs and RF presets.

Changing the Password

MENU > Settings > Preferences > Change PIN Use this configuration dialog box to change the unique 4-digit lock level password that protects the

receiver from unauthorized use of its functions and changes to its configuration. To change the password, the receiver must be set to Lock Level 0.

IMPORTANT Record and keep the password in a secure location. The default password is 1234.

Proceed with extreme caution when changing the password as this operation cannot be undone. If the password is lost or is unavailable, contact your local service provider for assistance.

To change the password:

1. In the Change PIN dialog box, enter the current password (four digits in the range from 0000 to 9999) and select OK. If you make an error or press the wrong button when entering the password, press MENU to cancel, and start again.

4012551 Rev A PowerVu Model D9838 Network Receiver Installation and Operation Guide 57

2. Enter the new password and then re-enter the new password again.

3. Select OK to save the (new) password.

Changing the Menu View

The menus can be set to appear Solid such that video appears behind menus, or they can be set to Clear, such that video is visible through the menus.

Setting Description

Solid Menus are solid. Video appears behind menus.

Clear Menus are clear. Video is visible through menus.

Enabling or Disabling the Remote Control

The Model D9838 receiver is shipped with a remote control as a standard feature. It is shipped enabled to control the receiver. If you want to disable the remote control and use front panel control only, set this field to Disabled.

A pop-up window is displayed when you attempt to change this setting, warning the operator that Receiver control is through the front panel if IRD is disabled”. Select Yes if you want to change the setting.

The default setting is Enabled. Note: Functions such as record, local DVR fast forward, rewind, pause and stop are not available

without the use of a remote control.

Changing the Date Format

The default setting is Standard. Options are US and Standard with the following displayed format.

Options Format

USA month/day/year

Standard year/month/day

Changing the Time Format and Time Offset

Current day, date and time information is displayed in the top right corner of each menu and in the information banner at the top of the screen when making a channel change. Time information is normally broadcast as part of the transmitted digital signal, and is usually the broadcaster local time relative to

GMT

Time Offset is displayed using a time zone offset instead of the true local time. If the current broadcast time is not your local time, you must change this time setting. It can be adjusted in half-hour steps from -

11.5 HRS to +11.5 HRS to display your local time.

Time Format has two settings: 12HR or 24HR. The default setting is 24HR. Change this to the desired

format.

Greenwich Mean Time

PowerVu Model D9838 Network Receiver Installation and Operation Guide 4012551 Rev A

Administration

MENU > Settings > Administration

Use this menu to either reboot the receiver or reset it to the factory default values.

Dialog box Description

Reboot Receiver Restores the receiver to its normally operating state without changing receiver settings, or

selects another application code.

Factory Reset Restores the receiver to the factory default settings.

Shutdown Safely shuts down the D9838 receiver and the internal Hard Disk Drive (HDD). The receiver

will not automatically reboot or power-down after reaching the shutdown state. The power source must be physically disconnected.

Rebooting the Receiver

Use this function to select the version of the application that will control the receiver, or restore the receiver to its normal operating state without having to change receiver settings or select another application code.

To reboot the receiver:

1. Select Settings > Administration > Reboot to display the Reboot Settings application selection dialog as shown below.

MENU > Administration >Reboot

4012551 Rev A PowerVu Model D9838 Network Receiver Installation and Operation Guide 59

2. In the Reboot Settings submenu, scroll to the appropriate runnable application version (if more than one), and then press the right arrow to display the flyout box.

Note: A “*” appears to the left of the currently selected application version.

3. Select Reboot in the flyout box as shown below if you want to reboot the receiver using the presently installed application.

4. When the confirmation dialog box is displayed, press OK to proceed with the reboot or press Cancel to abort the operation.

5. If you want to select another application choose Select and Reboot in the flyout menu as shown below. You will be asked to confirm you selection before the reboot operation is initialized as in step

If you simply want to set the receiver to use another application version the next time the receiver is power cycled, choose Select. In this case, the “*” will appear to the left of the selected application version. Press Menu to save the setting and return to the previous menu.

6. The App code version is displayed on the front panel while the receiver is rebooting. After a reboot, the receiver returns to the most recently viewed program.

PowerVu Model D9838 Network Receiver Installation and Operation Guide 4012551 Rev A

Performing a Factory Reset

Use this configuration dialog box to restore the receiver to the factory-configured default settings. When activated, the current receiver settings are replaced by the default settings. After the factory defaults are restored, you can configure the receiver settings as required.

To restore the factory-configured defaults:

1. Select Settings > Administration > Reset to display the Reset Settings dialog box as shown below.

2. Choose the desired type of reset, i.e., either Factory or a customer-specific type applicable to your receiver listed in this field.

Each of the Reset Settings options is described in the table below.

Options Description

Factory Resets all the parameters to their factory default settings.

Password Deletes all of the previously set passwords.

Content Distribution Deletes all the programs from the zBand partition including the Content Guide.

Local DVR Deletes all the locally recorded programs.

3. Select Reset.

4. When the confirmation dialog box is displayed, select OK to proceed with the reset or choose Cancel to abort the operation.

5. Following a factory reset, the receiver returns to Standby mode.

6. To return to the Main menu, wait for the flashing front panel LED, and then press the Power button on the remote control or the

(On/Standby) button on the receiver front panel, followed by the

MENU button.

4012551 Rev A PowerVu Model D9838 Network Receiver Installation and Operation Guide 61

Performing a Shutdown

Use this configuration dialog box to perform a safe shutdown of the receiver.

IMPORTANT Do not unplug power from the receiver without performing a safe shutdown; otherwise this

could result in damage to the hard drive.

To safely shutdown the receiver:

1. Select Settings > Administration > Shutdown to display the Shutdown dialog box as shown below.

2. When the confirmation dialog box is displayed, press OK to proceed with the shutdown or press Cancel to abort the operation.

3. Once shutdown has started, a message will be displayed on the screen indicating shutdown is in progress, followed by the message shown below:

This Shutdown Confirmation message indicates that the shutdown process is complete. The receiver shutdown process takes less than 30 seconds.

4. You can now disconnect power from the receiver.

Note: The message ”bye” will be displayed on the receiver front panel when the shutdown process is complete.

PowerVu Model D9838 Network Receiver Installation and Operation Guide 4012551 Rev A

About menu

MENU > About

Use this read-only display menu to view detailed information about the receiver software.

Details

MENU > About > Details

Use this read-only display menu to view detailed information about the receiver hardware and software. Note: “CD” refers to the (Content Distribution) zband client revision.

4012551 Rev A PowerVu Model D9838 Network Receiver Installation and Operation Guide 63

Diagnostics

MENU > About > Diagnostics

Use this read-only display menu to monitor information about the received signal and the receiver in general.

PowerVu Model D9838 Network Receiver Installation and Operation Guide 4012551 Rev A

CHAPTER 4 Storing Data and PC Media Files

The D9838 receiver provides a content guide to configure the system to store data and PC media files that are available on your network.

Starting the D9838 Content Guide

The D9838 Content Guide runs in a standard Web browser.

To open the Content Guide in a Web browser:

1. Obtain an IP address from your IT administrator that does not conflict with any other communications devices on the network.

2. Enter the new IP address in the IP Address, (Subnet) Mask and Gateway fields.

3. Enter and save the new IP address, (Subnet) mask and Gateway fields.

4. The receiver will prompt you to reboot once the changes have been made. Select OK to confirm the reboot operation. The system activates the new network settings.

5. From your computer, start the Web browser and enter the receiver IP address. The system displays the D9838 Web interface when browsing to http://d9838_IPAddress in a Web browser.

Note: d9838_IPAddress is the actual IP address of the receiver as set in steps 2 and 3 above.

The D9838 Web interface provides access to the following two utilities:

! The D9838 Content Guide via the zBand Login ! The D9838 configuration and status menus via the Configuration Login

4012551 Rev A PowerVu Model D9838 Network Receiver Installation and Operation Guide 65

6. For information on how to control the D9838 receiver using the Configuration menus, see Using the Web Interface on page 13. On the Network Password screen, enter the User Name and Password as follows: User Name – user (all lowercase letters) Password – USER ( all uppercase letters)

7. The system displays the D9838 Content Guide.

The Content Guide includes three tabs. These are the D9838 workspaces, as described in the following table:

Tab Description

Programs Displays a list of programs and subprograms, scheduling information, status and the

rotation name, if any. You can set delete or launch a program.

Statistics Lists client statistics and logging information. You can have this page refresh at a

regular interval.

Config Lists the configuration options that are most likely to require changes. You need to be

logged in as an administrator to view infromation on this tab. This tab provides access to configuration parameters which open a page that allows you to edit a parameter’s value.

Statistics and configuration

To review the D9838 Content Guide and logging information:

1. From the Content Guide, select the Statistics tab.

2. In the Refresh this page every list, select the interval that will be used for refreshing this Web page.

3. Click the green Start button. A red Stop button will appear.

Statistics are displayed at the top of the page under the Statistic/Log tab. The log displays the activities that are occurring on the client.

Launching a program

When a program has been completely received or if a stream program is incoming, the program name becomes an active hyperlink.

To launch the program, click the name of the program.

PowerVu Model D9838 Network Receiver Installation and Operation Guide 4012551 Rev A

APPENDIX A Customer Support

Hotlines

Scientific-Atlanta provides customers with 24-hour hotline support from anywhere in the world. If you require technical assistance or product training support, or if you have any questions concerning your Scientific-Atlanta product, contact the appropriate Customer Support Center from those listed below.

Location Phone Number

USA and Canada (Toll free) 888.949.4786

USA and Canada +1.770.236.4786

United Kingdom and Europe +44.8708.325.420

Asia +852.2522.5059

Note: As the needs of our customers change, our support options change, as well. For the most up-todate support contacts and numbers, please check our support Website:

http://www.sciatl.com/contactus/customersupport.htm

Media Networks customers who call a Customer Support Center are asked specific questions in order to identify their needs. In this way, each call can be directed to the customer support representative most experienced with your Scientific-Atlanta product. Customer Support Centers also provide the following pre- and post-sales support services for Scientific-Atlanta products.

Training support

On and off-site training plus technical support services are available for both equipment operators and system administrators.

Warranty and Post-Warranty Support Warranty and post-warranty support services are available to help you return Scientific-Atlanta products

for service or repair.

Customer responsibility

When returning equipment, the customer is solely responsible for equipment packaging and transportation costs both to and from the factory.

At the customer's request, Scientific-Atlanta will make reasonable efforts to provide warranty service at the customer's premises, provided that the customer pays current field service rates plus direct travel and accommodation expenses.

In case of a fault

If an equipment fault develops, perform the following steps. Notify Scientific-Atlanta of the problem immediately, providing the model number and serial number of the

equipment plus details of the problem. On receipt of this information, service information and shipping instructions will be provided.

4012551 Rev A PowerVu Model D9838 Network Receiver Installation and Operation Guide 67

On receipt of instructions, return the product by prepaid freight. If the product or fault is not covered under warranty, Scientific-Atlanta will provide an estimate of repair charges in advance of any work performed.

Returning the product

To return any Scientific-Atlanta product for repair or replacement, follow the steps below. To be eligible for credit, a Return Material Authorization (RMA) number must accompany each product returned to Scientific-Atlanta. This number can only be obtained from your local Scientific-Atlanta Customer Support Center in advance of product return. Be sure to include this number in all correspondence.

Telephone your regional Customer Support Center or fax Scientific-Atlanta and request a Return Material Authorization for product return.

Tag or label the product with the following information:

! Your name and full return address ! Telephone contact number ! RMA number ! Sales order (if available) ! Purchase order (if available) ! Date the product was received ! Brief description of problems

Repackage the product using the original carton and packing materials, if possible. If the original packaging is not available, repackage the product using a suitable corrugated carton (or similar shipping container). Be sure to wrap the product in sufficient protective packaging to prevent damage to the equipment during shipment.

Print or attach the following information on the outside of the carton or shipping container.

! The full shipping address ! Your name, your business name and full return address ! Contact telephone number ! RMA number

Ship the product prepaid and insured to the Scientific-Atlanta Customer Support Center (or other repair location) as directed. If you are unsure about where to ship the product, contact your local ScientificAtlanta Customer Support Center, Scientific-Atlanta dealer or distributor. Note: Scientific-Atlanta does not accept freight collect. Be sure to prepay all return shipments.

PowerVu Model D9838 Network Receiver Installation and Operation Guide 4012551 Rev A

APPENDIX B Specifications

System specifications

Feature Description

System MPEG-2/DVB Compatible

EN 300 421, EN 300 468

De-modulation: QPSK FEC: Variable (1/2, 2/3, ¾, 5/6, or 7/8)

Tuner Symbol Rate Range: 1.0 to 45 Msymbols/s

Input Level:

-35 dBm to -65 dBm per carrier (< 5Msym)

-25 dBm to -65 dBm per carrier (> 5Msym) Frequency Range: 950 MHz to 2150 MHz Tuning Step Size: 125 kHz

Analog Video Output

Video/Audio Outputs

VBI

Data Outputs

Number of Channels: Connector Type: RCA Video Decompression Type: MPEG-2 4:2:0 Level: 1.0Vpp ±10% Video Standard: NTSC & PAL B/G/I/D/M/N

Composite video S-video Component video

NTSC lines 10 to 22 fields 1 and 2 NABTS, AMOL I and II (Nielsen)

RS-232 asynchronous data at rates up to 38.4 kb/s

Rates:

300/1200/2400/4800/9600/19,200/38,400 b/s

One

(Y, Pb, Pr)

Carrier Capture Range: ±3.0 MHz (5-45 Msym)

Satellites: C-band and Ku-band Impedance: 75Ω

Analog Audio Output Number of Channels:

mono channels

Connector Type: RCA Audio decompression: MPEG or Dolby

Digital (AC-3)

Output Level: Unbalanced, 2Vrms ±10% at 0

dBFS

Digital Audio S/PDIF Output Connector Type:

For Dolby Digital audio only

PAL lines 7 to 22 fields 1 and 2 Teletext, WSS, VPS

Ethernet Output for IP data

RJ-45, 10/100BaseT, up to 15 Mbps

One stereo pair/two

RCA

Remote Control

Other Outputs

Hard Drive 160 GB

Environmental/ Physical

4012551 Rev A PowerVu Model D9838 Network Receiver Installation and Operation Guide 69

SNMP v2 Web Interface

Remote Control outputs Number of Outputs: 4 Type:

Operating Temperature:

(41°F to 113°F)

Storage Temperature: -20°C to 65°C

(-4°F to 149°F)

Open Collector

5°C to 45°C

Ethernet Output

RJ-45, 10/100BaseT

Physical Dimensions:

3.0 in. H x 17.0 in. W x 10.5 in. D (7.6 cm H x 43.2 cm W x 26.7 cm D)

Weight: 8 lbs (3.6 kg) approx.

Feature Description

Power Voltage Range: 100 V to 240 V AC

Line Frequency: 50/60 Hz

Ordering information

Part No. Description

4009611 D9838 Network Receiver with NTSC CH3/4 TV Modulator

4012609 D9838 Network Receiver with PAL TV Modulator

Power Consumption: LNB Power on satellite input: +13 V/+18 V @

350 mA max.

50 W max.

PowerVu Model D9838 Network Receiver Installation and Operation Guide 4012551 Rev A

APPENDIX C Troubleshooting

If you experience any problems operating your satellite receiver, check the troubleshooting tips included in this appendix. If you are unable to resolve your problem after consulting this Troubleshooting checklist, contact your local service provider for assistance, or contact your Scientific-Atlanta Customer Support Center.

Note that temporary, solar-related electromagnetic disturbances occur every year during the spring and autumn months. Your service provider should advise you about certain channels that may be adversely affected by these disturbances, which typically persist for several minutes each day for approximately one week during this period.

1 Blank screen (TV

Problem Possible causes What to do

switched on)

Normal operation if receiver is not switched on.

Press the button on the receiver front panel, or press the POWER button on your remote control.

2 Scrambled channel (not

decoded)

3 Cannot access a

password protected onscreen option

4 Remote Control not

operating properly

The IR Remote input setting might be

5 No signal present (unit

switched on) and/or No Signal message is displayed

Your subscriber services may not be authorized for the channel.

You have not entered the correct password, or the password may be changed

The remote control may be defective, or the batteries are incorrectly installed, or require

turned off on the receiver.

Installation problem. Check that all sate

Signal problem. ! Check that your satellite antenna

Check that your sub- scriber services are currently authorized (contact your local services provider).

Check that you are using the correct password (if you’ve lost the password, or the password is unavailable, contact your local

Replace or correctly install the remote control batteries.

On the Administration menu (MENU > Settings > Advanced > Administration), set the IR Remote field to Enabled.

satellite/antenna/video and other cables are properly connected.

(dish) is properly aligned.

! Check that the correct installation

settings are being used, that an adequate signal level is present and that receiver operating status being reported.

! Check that the TV is set to the

correct channel for receiving satellite signals via your TV tuner/ converter as set on the Audio/Video Setup menu.

Local heavy precipitation is falling. Normal operation should resume after

the precipitation has stopped.

4012551 Rev A PowerVu Model D9838 Network Receiver Installation and Operation Guide 71

Subscriber services are not authorized. Check that your subscriber services

6 Program Not Authorized

7 Authorization Key Not

8 Blackout message is

9 Blank (black) screen is

10 Poor reception

Problem Possible causes What to do

are currently authorized.

message is displayed

Received message is displayed

displayed

displayed after exiting to video from menus

Subscriber services are not authorized for the selected channel.

Subscriber services are not authorized due to authorization key not being received.

Subscriber services are not authorized due to local blackout

Channel 0 displayed after exiting to video following changes made to the current receiver setup.

The antenna, video and/or audio cables may be faulty or not properly connected.

The receiver is not properly set up to receive the satellite signal.

Check that your subscriber services are currently authorized by displaying signal status information on the Dish Setup menu (or contact your service provider).

As above.

Press the CH your remote control to display virtual channels.

Check the connections to and from the satellite antenna LNB, television antenna, and all video and audio cables (see Quick Setup for details).

Check that the network parameters on the receiver are accurate.

" or CH # button on

Possible station trouble. The signal source for one or more (or all) channels is temporarily affected by technical transmission problems or a temporary solar disturbance.

The satellite antenna (dish) may not be properly installed or is not accurately aimed at the satellite signal.

11 No picture, no sound The receiver is not turned on or the

receiver is not properly connected to AC power.

Your antenna, video and/or audio

cables may be faulty or not properly connected.

Possible station trouble (the signal

source for one or more (or all) channels is temporarily affected by transmission problems or due to a temporary solar disturbance.

! Check another channel or channels

to compare signal reception.

! Contact your service provider.

Check that a minimum Signal Level of 40 is achieved or displayed when aligning the dish.

! Press the button on the

receiver front panel, or press the POWER button on your remote control.

! Check that your satellite receiver is

properly connected to AC/power.

Check the connections to the satellite antenna LNB, television antenna, and all video and audio cables.

Check another channel to compare signal reception.

PowerVu Model D9838 Network Receiver Installation and Operation Guide 4012551 Rev A

12 Picture OK, no sound You have muted the sound. ! Check that volume is not muted by

13 Sound OK, poor picture ! Check another channel to compare

14 Cannot connect to the

Problem Possible causes What to do

pressing the VOL button on the remote control..

! Check another channel to compare

signal reception.

! See the previous item in this table

for details.

signal reception.

! See the previous item in this table

for details.

Web interface

The IP address might be misconfigured on the client computer.

Check that the IP address, subnet mask, and default gateway values are set correctly on the receiver.

" or VOL #

Frequently asked questions

Question Answer

What happens if the receiver is unplugged, or disconnected from AC power?

Your receiver may be deauthorized if not in use for an extended period of time. Contact your dealer/reseller or local service provider to reauthorize your satellite services.

If the system does not appear to be working properly, what can be done?

Why must the TV monitor be tuned to a specific channel (RF modulator)

Can other programming be received using the same satellite antenna (dish)?

If more than one TV monitor is available, can the Satellite receiver be used to watch different channels on each TV monitor?

How do you know which broadcast subscriber services you are authorized to receive?

Follow the troubleshooting tips and suggestions provided in this guide. If the problem persists, contact your local service provider.

Your satellite receiver provides a television signal to your TV tuner over a frequency that corresponds to specific channels (channels 3 or 4 for NTSC [M/US] standard or channels 28 through 47 for PAL standard). Your local service provider can identify the correct TV tuner and TV channel setting to use (set on the Audio/Video Setup menu).

An antenna signal distribution system that includes a signal splitting or bypass feature lets you distribute or receive other satellite signals. To find out if your system includes this capability, contact your antenna installer, or your local service provider.

No. To do this you require a separate receiver for each TV monitor.

If you are not authorized to receive broadcast services for particular channels or programs, or if authorized services are temporarily interrupted or changed, an on-screen message is displayed. For more information, contact your local service provider.

4012551 Rev A PowerVu Model D9838 Network Receiver Installation and Operation Guide 73

PowerVu Model D9838 Network Receiver Installation and Operation Guide 4012551 Rev A

APPENDIX D Compliance

Safety

The PowerVu Model D9838 Network Receiver has been approved for safety by the Standards Council of Canada and the OHSA (NRTL) accredited testing laboratory to the following standards:

CAN/CSA C22.2 No. 60065-03 UL 60065 Ed 7, 2003 Also, this product has been evaluated under the IECEE CB scheme to the following International standard: IEC 60065:2001 (7 Also see the EU Declaration of Conformity at the end of this section.

EMC

This equipment has been tested and found to comply with the limits for a TV Interface device and Class B digital device according to Part 15 of FCC Rules. These limits are designed to provide reasonable protection against harmful interference when operated in a residential installation. This equipment generates, uses and can radiate radio frequency energy, and if not installed and used in accordance with the instructions supplied in this manual may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception (which can be determined by turning the equipment off and on), the user is encouraged to try to correct the interference by one or more of the following measures.

Edition) including country differences as outlined in CB Bulletin 107A.

• Reorient or relocate the television receiving antenna

• Increase the separation between the equipment and the receiver

• Connect the equipment to an AC outlet on a circuit different from that to which the receiver is

connected

• Contact your dealer/reseller or an experienced radio/TV technician for help

The user may find the booklet “Interference handbook” prepared by the Federal Communications Commission helpful. This booklet is available from the U.S. Government Printing Office, Washington, DC 20402, stock no. 004-000-00450-7.

Shielded cables should be used to interconnect this device with any other/peripheral equipment (e.g., TV monitors, terminals, data sources, etc.) to ensure compliance with Class B limits. Failure to do so may result in radio or TV interference. Cables should be of braided shield construction with metal end shells.

The manufacturer is not responsible for any radio or TV interference resulting from unauthorized modification of this equipment. It is the responsibility of the user to correct such interference at the user’s expense.

4012551 Rev A PowerVu Model D9838 Network Receiver Installation and Operation Guide 75

Industry Canada Notice

This digital apparatus does not exceed the limits for Class B radio noise emissions from digital apparatus as set out in the radio interference regulations of Industry Canada.

Le present appareil numerique n’mete pas de bruits radioelectriques depassant les limites applicables aux appareils numeriques de Class B prescrites dans le reglement sur le brouillage radioelectrique edicte par Industrie Canada.

This device has not been authorized as required by the rules of the Federal Communications Commission. This device is not, and may not be, offered for sale or lease, or sold or leased, until authorization is obtained.

PowerVu Model D9838 Network Receiver Installation and Operation Guide 4012551 Rev A

Scientific Atlanta, A Cisco Company 770.236.5000 5030 Sugarloaf Parkway, Box 465447 www.scientificatlanta.com Lawrenceville, GA 30042 This document includes various trademarks of Scientific Atlanta. Please see the Notices section of this document for a list of the Scientifc-Atllanta trademarks used in this document.

All other trademarks shown are trademarks of their respective owners. Product and service availability subject to change without notice. © 2006 Scientific-Atlanta, Inc. All rights reserved. June 2006 Printed in United States of America Part Number 4012551 Rev A

PowerVu D9838 Installation And Operation Manual

Specifications and Main Features

Frequently Asked Questions

User Manual