PortionPro Rx PPRX1700 User Manual

Your Unique Prescribed Solution for Accurate, Chaos-Free Pet Feeding.

User Manual

Model PPRX1700

Read all instructions carefully before using your new PortionPro Rx. Please keep this guide in a handy spot for future reference.

● PortionPro Rx is for use with dry food only, kibble sized

⁄8" or less. Do not use wet, canned, semi-moist, moist,

raw, oddly sized, or dehydrated food in the feeder.

● Do not immerse or submerge the LCD screen,

control panel, or PortionPro Rx base in water at any time, as this will damage electrical components.

● Do not expose any parts of the PortionPro Rx

to a water temperature higher than 165°F.

● Do not place any objects on top of the

PortionPro Rx or cover the PortionPro Rx.

● Dispose of all packaging materials properly.

Some items are bagged in plastic; keep these bags away from children and pets.

● Do not allow small children to play with, in, or

around the PortionPro Rx.

● For indoor use only. Do not use outside.

● Place the PortionPro Rx on a sturdy, level surface only.

● Do not put any foreign objects into the

PortionPro Rx or its components.

● Do not disassemble the PortionPro Rx or feeder

base components, other than lifting out removable parts for cleaning as speciﬁed in this manual.

● PortionPro Rx is intended for use by dogs and

cats only. Dogs and cats using the PortionPro Rx should be older than 8 weeks of age and weigh more than 2 lb. The PortionPro Rx has been designed for dogs weighing up to 65 lb.

● Do not use the PortionPro Rx for other than

intended use.

● Do not place the power cord or plug into water

or other liquids.

● Do not handle the AC adapter with wet hands. Remove

any dirt or liquids from the power plug before use.

● Do not let the power cord hang over the edge of

a table or counter or touch any hot surface.

● Unplug the PortionPro Rx from the outlet when

not in use or before cleaning.

● Do not unplug the PortionPro Rx by pulling on

the power cord. To unplug, grasp the power adapter and pull the plug from the outlet.

Read All Instructions and Save for Reference:

Important Safety Information

WARNING: When using electrical appliances,

basic safety precautions should always be followed. Improper use may result in risk of serious injury or death.

iii

● Do not operate the PortionPro Rx if it has a

damaged power cord, power adapter, or plug or if it malfunctions, has been dropped, or damaged in any manner. Call Vet Innovations at 877-VET-PPRx (877-838-7779) for prompt assistance.

● As with any portable appliance, do not place the

PortionPro Rx near a hot gas or electric burner or in a heated oven.

● Do not place the PortionPro Rx where it can fall

or be pulled into a tub or sink.

● If the PortionPro Rx plug gets wet, turn o the

electricity to that wall outlet. Do not try to unplug the device.

● Examine the PortionPro Rx before using. Do not

plug in if there is liquid on or any damage to the power cord, power adapter, or plug prongs.

● To avoid tripping, position the power cord out of

walkways and wind extra cord around the cord wrap.

● Do not clean the PortionPro Rx or any removable

parts with harsh cleansers, steel wool pads, or other abrasive materials. Use soft, damp cloths and mild soaps for cleaning.

● Avoid contact with moving PortionPro Rx parts,

e.g., the food belt when it is dispensing food.

● Do not allow small children or pets to chew

on any parts of the PortionPro Rx or tags.

● Do not attempt PortionPro Rx repairs yourself.

Call Vet Innovations at 877-VET-PPRx (877-838-7779) for assistance.

● If an extension cord is needed, use only

UL-approved cords.

● Do not modify the PortionPro Rx or use attachments

or replacement parts not provided by the manufacturer.

● Do not lift the PortionPro Rx using the lid, food bin,

bowl, or bowl receptacle area. Lift and carry the PortionPro Rx using both hands on the feeder base while keeping the feeder in an upright position.

WARNING: It is important to routinely monitor your pet’s eating habits.

WARNING: Do not put pet’s medication into the PortionPro Rx.

WARNING: After unpacking your PortionPro

Rx, dispose of all packaging materials properly. The cardboard box and supporting inserts may be recycled. Some items are bagged in plastic. Always keep plastic away from children and pets.

Call

Call Customer Support directly at:

877-VET-PPRx (877-838-7779)

Monday through Friday 8 am to 5 pm EST

Email Vet Innovations’ technical specialists at:

support@VetInnovations.com

Write

Vet Innovations, Inc. Suite West, 267 Spielman Highway Burlington, CT 06013

Web

For additional information or to contact us via our websites, please visit:

portionprorx.com | vetinnovations.com

Warranty

Limited 1-Year Non-Transferable Manufacturer’s Warranty

This product carries the beneﬁt of a limited manufacturer’s warranty. Vet Innovations, Inc., warrants that your PortionPro Rx will be free of defects in materials or workmanship under normal home use for one year from the date of original purchase.

Please refer to the full warranty details on our website at PortionProRx.com. The serial number for warranty claims is located under the food bowl on the feeder base or on the bottom of your PortionPro Rx.

If needed, you may order replacement parts for your PortionPro Rx anytime through PortionProRx.com.

Table of Contents

Important Safety Information .....................................................ii

Warranty ....................................................................iv

Components ..................................................................2

Operating Guide ...............................................................4

—Getting Started ..............................................................4

—Programming Your PortionPro Rx .................................................6

—Pairing a Tag to the PortionPro Rx .................................................9

Important Functions ...........................................................12

Pet Acclimation Guide ..........................................................15

Troubleshooting ..............................................................18

Care and Cleaning .............................................................24

Index .....................................................................26

1 Components

A. Food Bin Lid

B. L i d Tab

C. Finger Grips

D. Food Bin

E. Control Panel

F. Food Bowl Door

G. Food Bowl

H. Food Bowl Receptacle

I. Feeder Base

J. Power Supply

K. Ta g

L. LCD Screen

M. Button

N. Button

O. Button

P. Food Belt System

Q. Food Belt

R. Food Belt Cartridge

S. Food Gate

T. Bowl Door Tracks

U. Food Clean-out Cavity

V. Cord Wrap Spools

W. Power Input Socket

X. Power Input Pin

Y. Power Adapter with Plug

Z. Belt Release Button

N O

PortionPro Rx

™

www.portionprorx.com

Model: PPRX1700

Input: 5V-3A

Indoor use only

Made in China

This device complies with Part 15 of the FCC Rules.

Operation is subject to the following two conditions:

1. This device may not cause harmful interference.

2. This device must accept any interference received,

including interference that may cause undesired operation.

US Patents and Patents Pending

Top View

Bottom View

2 Operating Guide

Read All Instructions Before Using Your New PortionPro Rx Feeder

Getting Started

Clean removable parts prior to ﬁrst use. Please see page 24 for

important and complete PortionPro Rx cleaning steps.

Assemble Your PortionPro Rx

After all parts have been removed from the packaging, washed, and thoroughly dried, you’re ready for the simple assembly and programming of your new PortionPro Rx:

1. Reinsert the food belt system 1

by depressing the button in the feeder base 2 and snapping

the system into place at the bottom of the feeder base. The food belt system moves kibble from the food bin and dispenses it into the food bowl. The food gate allows food to pass into the food bowl and prevents pets from reaching into the food bin to steal food.

2. Replace the food bin by setting

it back in place directly on top of the feeder base with the small square-shaped opening on the bottom above the food belt system. When in place on the feeder base, the food bin will hold 30 cups of kibble.

3. Replace the food bin lid by

inserting the lid tab into the top of the food bin and snapping the lid closed on the right side near the ﬁnger grips. 3 The lid will remain in place until you squeeze both ﬁnger grips together to remove it.

Select the Right Location for Your PortionPro Rx

For best results, the ideal location for your PortionPro Rx will meet the following criteria:

● Flat, stable ﬂoor surface

● Within 6 feet of a

standard wall outlet

● In a low-trac, yet

accessible area (e.g., kitchen nook or utility room)

● In a position where the

front and sides of the

4. Insert the food bowl by

using the ﬁnger grip tab 4 to place the bowl into the food bowl receptacle. Press down to ensure it is fully seated in the opening.

PortionPro Rx are easily accessible to your pet

● At least 6 feet away from

other PortionPro Rx feeders

Start With:

● Assembled PortionPro Rx

● Food bowl

● Power supply

● Collar tag(s)

Plug In Your PortionPro Rx

● Insert the power input pin

on the power supply into the power input socket on the bottom of the feeder base.

● If necessary, wrap extra

cord around the cord wrap spools on the bottom of the feeder base.

At least

6 feet

At least

3 feet

Within

6 feet

Assembled PortionPro Rx

Any additional PortionPro Rx

Collar Tag(s)

Control Button Guide

● Thread the cord through

the opening near the cord wrap spools.

● Plug the PortionPro Rx

into a nearby standard electrical outlet.

You are now ready to program

your new PortionPro Rx!

Programming Your PortionPro Rx

Keep in mind that you are programming the PortionPro Rx to feed one pet in your household. You will need to repeat the following steps for each additional PortionPro Rx you would like to set up.

If you will be using multiple PortionPro Rx feeders, set up one feeder at a time. Attempting to program more than one PortionPro Rx simultaneously will interfere with the pairing of the assigned collar tags.

Your PortionPro Rx will automatically enter programming mode when the power supply is initially plugged into a standard electrical outlet. The LCD screen will appear as shown here until you program the device.

● To program your feeder, follow

the step-by-step guide below.

● As you complete each step,

the PortionPro Rx will automatically move you to the next step.

● Follow the “Next Select”

prompts at the top left side of the LCD screen as you move through the steps.

Programming Mode

● Refer to the Control Button

Guide below to learn how the buttons function.

 Use or to scroll through

options during setup. (TIP: Hold down or to scroll more rapidly.)

 Press to enter your

choice for each step.

 Hold for 2 seconds to

go back one step. Repeat to go back another step.

Set Current Time and Select For a Cat or For a Dog

Begin by pressing and to set AM or PM, then follow “next select” prompts for each step:

Set Number and Time of Daily Meals

For a Cat:

You may select 6 (recommended),

3. Set Current Minutes

4. Select Cat or Dog

1. Set AM or PM

2. Set Current Hour

Select 6, 4, or 2 meals

For 6 meals/day, set First Daily Meal Time. For 4 or 2 meals/day, set each Meal Time.

4, or 2 meals per 24-hour period. Veterinary experts agree cats should be fed 6 small meals per day.

Meal times are automatically spaced as follows:

● 6 meals/day = meals dispensed

every 4 hours beginning at the ﬁrst meal time

● 4 meals/day = meals dispensed

at the times you program

● 2 meals/day = meals dispensed

at the times you program

Set First Daily Meal Time

Set the time for your pet’s ﬁrst meal of the day the same way you set the current time in Step 1. If you are feeding your cat 2 or 4 meals per day, set the time of each meal. If you are feeding your cat 6 meals

per day, the PortionPro Rx will automatically schedule the remaining meal times.

Example for a Cat:

6 meals/day schedule with the ﬁrst meal at 6 AM:

● Meal 1 = 6 AM

● Meal 2 = 10 AM

● Meal 3 = 2 PM

● Meal 4 = 6 PM

● Meal 5 = 10 PM

● Meal 6 = 2 AM

For a Dog:

You may select either 2 or 3 meals per day for a dog.

For dog select 2 or 3 meals per day

For a Cat:

● The total daily food amount

can be set in

⁄8-cup increments

up to 3 cups and in ¼-cup increments from 3 cups to 4 cups.

● Press to select.

For a Dog:

● If you set the feeder for 2

meals per day for a dog, 4 cups is the maximum daily food total allowed.

● If you select 3 meals per day,

the total daily food amount can be set in

⁄8-cup

Follow the “Next Select” prompts to Select First Meal Time, then the time for Meal 2, and ﬁnally the time for Meal 3 (if you chose 3 meals per day for your dog).

Select Total Cups of Food Per Day

(24-Hour Period)

PortionPro Rx will divide the total cups of food per day equally among the number of daily meals.

Keeps food bowl door open unless an unassigned pet approaches

Keeps food bowl door closed unless an assigned pet approaches

increments up to 3 cups and in ¼-cup increments from 3 cups to 6 cups.

● Press to select.

Select Running Mode

● The LCD screen will prompt

you to select either a “closed” or “open” running mode for your PortionPro Rx.

● In CLOSED mode, the bowl

door remains closed unless an assigned pet approaches. If an assigned pet is eating when an unassigned pet approaches, then the food bowl door will close to prevent food stealing.

Set Each Daily Meal Time

Select total cups of food for a cat

Select total cups of food for a dog

Step 2 The LCD screen will show

the tag icon, the number “1”, and the and icons will be blinking. While holding the tag next to the PortionPro Rx, press to make

● In OPEN mode, the

bowl door remains open unless an unassigned pet approaches the area. When an unassigned pet approaches, the bowl door will close.

Pairing A Pet Field Communication™ Tag to the PortionPro Rx

The “Next Select” screen will prompt you to pair a collar tag for use by an assigned pet. You need

to have a tag for each pet in your home. Note that all tags are the

same (unassigned) until you assign them for use with a particular PortionPro Rx. Follow these steps to assign a tag for use with this PortionPro Rx.

Tag Pet collar tag with patented

Pet Field Communication™ (PFC) technology. This technology enables each tag to either be assigned or unassigned to a particular PortionPro Rx feeder, controlling individual pet access to food in an individual PortionPro Rx.

Assign a Tag to the PortionPro Rx

Step 1 Hold any one tag next to

the LCD screen.

If you select then the icon will ﬂash. If you select then the icon will ﬂash.

this an assigned tag and to make this an unassigned tag.

Note: If you plan to run your

PortionPro Rx in open mode and an assigned pet will not be wearing a collar, do not assign a tag to that pet. At least one tag must be paired to each PortionPro Rx as either assigned or unassigned.

Step 3 To conﬁrm your selection,

press the button.

Assigned Pet = the bowl

door opens for this pet.

Unassigned Pet = the

bowl door closes and will not open for this pet.

the steps to pair the tag as assigned or unassigned.

● If you would like to pair

more tags to this PortionPro Rx, simply repeat these steps for one tag at a time, up to ten (10) tags.

● If more than 1 unpaired tag is in

range, the LCD screen will read ERR.

● When you are ﬁnished

assigning or unassigning all tags, press again to complete programming.

You’re ﬁnished

programming your PPRx!

The LCD screen will now display CLOSED MODE RUN or OPEN MODE RUN based on your

*If this is the only tag you are pairing, proceed to Step 4. If you are pairing multiple tags, see instructions below.

Step 4 If this is the only tag you

want to assign for use with this PortionPro Rx, press again to complete setup.

*IMPORTANT: There is no need to pair any other tags. They are automatically paired as unassigned tags.

To Pair Multiple Tags for Use With This PortionPro Rx:

● Before completing Step 4

above, bring another tag next to the PortionPro Rx LCD screen and keep it there. The screen will show the tag icon and “2.” While holding the tag in this position, repeat

selection, along with the current time, your selection of dog or cat setting, and a food bowl icon in the lower right corner.

Note: After 1 minute of no button

activity, the back light of the LCD will turn o. Press any button to wake up the LCD screen, then continue with operation selection.

Attach tag ring to D-ring on pet’s collar

Fill Food Bin

Use only one type of dry food at any given time in each PortionPro Rx, with kibble sized

⁄8”

diameter or less.

Attach Tag(s) to Collar(s) of Pet(s)

● The logo on the tag should

face away from the pet. This pet (or pets) is now assigned exclusive access to this PortionPro Rx.

● If you are setting up only one

PortionPro Rx, attach any remaining unassigned tags to the collars of all other pets in your home. These unassigned tags will not open the PortionPro Rx food bowl door.

Fill Food Bin

● Remove the food bin lid

by squeezing both ﬁnger grips and lifting.

● Fill the food bin with your pet’s

usual dry food to about one inch from the top of the bin.

● Replace the food bin lid, making

sure that the lid tab slides into the slot near the LCD screen and the lid locks into place on the opposite side.

Final Steps

To Set Up More Than One PortionPro Rx in Your Home:

● Separate PortionPro Rx feeders

by a distance of at least 6 feet.

● Repeat the previous programming

steps for each PortionPro Rx.

● Assign collar tags for each

pet as you set up his or her PortionPro Rx. Each assigned tag will only open the PortionPro Rx it has been speciﬁcally assigned to access.

All pets must wear either an assigned or unassigned tag to control their access to each PortionPro Rx placed in your home.

The button will be green when an assigned pet comes into range of the assigned PortionPro Rx, and will be red when an unassigned pet is in range.

Congratulations!

Your PortionPro Rx feeding

system is now ready to use!

See the simple tips starting on page 15 and in the enclosed Acclimation Guide to help you and your pets quickly adapt to the PortionPro Rx.

To dispense 1 mealTo open OR close

food bowl door

Manual Operation

Note: These functions require all collar tags (and pets wearing them) to be at least 3 feet away from the PortionPro Rx. You will know that all tags are out of range if the control panel buttons are blue.

To Manually Open or Close the Bowl Door (Closed mode only)

To open OR close the bowl door, hold both and at the same time for 2 seconds.

When you manually open the door, it still will automatically close if a pet wearing an unassigned tag approaches the feeder.

To Manually Dispense a Meal

To dispense 1 meal, hold both and at the same time for about 2 seconds until food begins dispensing.

Note

Meal Log: Four information

screens update you on past and future meals for your pet. Press and hold the button for 2 seconds. Your PortionPro Rx will show you in successive order:

● 2nd prior meal time with a

to indicate successful meal delivery or to indicate an unsuccessful meal delivery

● Most recent meal time with

a to indicate successful meal delivery or to indicate an unsuccessful meal delivery

● Next meal time

● Total cups of food per day

3 Important Functions

At least

3 feet

Menu Screen The menu screen

will enable you to change the settings or operating mode of your PortionPro Rx. To enter the menu screen, hold for 2 seconds. The LCD screen will display MODE, SETTINGS, RUN, and STOP.

● Use or to scroll to

any of these 4 options.

● When the desired option

blinks, press again.

● If you inadvertently enter

the menu screen, simply scroll to RUN and press .

Change Mode

To change between OPEN and CLOSED mode:

● Enter the menu screen by

pressing and holding for 2 seconds.

● Scroll to MODE and press .

● Use or to select either

OPEN or CLOSED mode. Press to conﬁrm selection.

CLOSED mode means that your PortionPro Rx will operate with the bowl door closed unless an assigned pet comes within 2 feet. OPEN mode means that your PortionPro Rx will operate with the bowl door open unless an unassigned pet comes within 2 feet.

Change Settings

To change any of your existing settings such as Meals Per Day, enter the menu screen by holding for 2 seconds. Scroll to SETTINGS and press . Follow the same steps used for setting up your PortionPro Rx. When changing the existing settings, there is no need to reassign the pet to its feeder. Press to accept the current pet assignment.

Change/Replace/Add a Tag

If you want to change one of the tag assignments, simply scroll to the tag select screen in the SETTINGS and bring that tag into range and repeat the steps for pairing a collar tag. (See page 9.) Then press again to return to RUN mode.*

*If you have entered SETTINGS by mistake,

simply cycle through all settings or wait 5 minutes for normal operation to resume.

● To completely replace an

existing tag, you ﬁrst need to delete the old tag assignment.

Hold for 2 seconds to enter

the menu screen

Initial Menu Screen

● In Settings, use to scroll to

the tag selection screen. When turns green, press and hold and until turns red again.

●There are now no assigned tags

paired with this PortionPro Rx.

●Follow the steps for pairing a collar tag on page 9.

● To Add another Assigned

Tag (not a replacement tag), follow the steps for pairing a collar tag on page 9.

Change Run/Stop Modes

Stop

Select this option on the menu screen if you would like to temporarily pause all operations of your PortionPro Rx, including food dispensing and the bowl door open and close functions.

STOP mode can be used for cleaning or to stop operations when you are going out of town.

● In the main menu screen,

use or to scroll to the word STOP. When STOP blinks, press .

● Your PortionPro Rx is now

in STOP mode and the LCD screen will turn o. The button will glow red and

the button will glow green.

Your PortionPro Rx will remain in STOP mode until you are ready to resume feeding (see Run below).

Run

Select this option on the menu screen if your PortionPro Rx has been set on STOP and you would like to resume normal feeder operation.

● In the main menu screen,

use or to scroll to the word RUN. When RUN blinks, press .

● Your PortionPro Rx is now

in RUN mode and will resume normal operation.

Programming Tip: When you’re

in setting mode/menu screen, after 5 minutes of inactivity, the PortionPro Rx will return to the previous operating mode. Only changes to the time will be saved.

If you have any questions as you and your pets are getting started with the PortionPro Rx, call 877-VET-PPRx (877-838-7779) or email support@VetInnovations.com for assistance from a Vet Innovations technical specialist.

4 Pet Acclimation Guide

Tips to help you and your pet adapt quickly to using your new PortionPro Rx

Most pets will get used to the new sights and sounds within a few days. Others may take longer, perhaps even a week or more, to

fully adjust.

Steps for Smooth Sailing to Chaos-Free Feeding

● Be positive and conﬁdent

about your new feeder.

● Be calm and patient.

● Follow outlined steps,

one at a time.

● If needed, go back to the last

step your pet was comfortable with and repeat it until he/she is at ease with it again. Then try moving forward.

Pre-Training Set-Up Tips

● Let your pet sni and explore

as you unpack and set up the PortionPro Rx.

● Make the feeder the place

to be! Interact with your pet while near the PortionPro Rx.

● If this is a new feeding spot,

use lots of praise, petting, and treats as your pet adjusts.

● Plug in and program your

PortionPro Rx (see page 6).

● It may take a while for your

pet to eat full meals from its new PortionPro Rx. Be sure to periodically check that the food bowl doesn’t get too full.

*If the assigned pet is not used to a collar,

take a few days to follow the “Tips to Help Your Cat Adapt to a Collar” on page 17 before moving to Part 1.

Assess Your Pet as Follows:

Very food-motivated/Not timid

See “For a Bold, Conﬁdent Pet”

Moderately food-motivated/Not

nervous or skittish

Sometimes timid or noise-averse/

Minimally food-motivated

Very nervous/Afraid of new things/

Change-averse with food bowl

See “For a Mild-Mannered Pet”

See “For a Timid Cat or Dog”

Visit portionprorx.com/pet-parent

MOST PETS

For Bold, Food-Motivated Pets

These pets usually will begin to eat full meals from the PortionPro Rx right away. To gauge their reaction:

1. After the device is

programmed and before the ﬁrst meal is dispensed, manually open the bowl door by pressing and at the same time. Place a favorite treat inside, then close the door by pressing and at the same time again.

2. Allow your pet to

approach within 2 feet of the PortionPro Rx.

3. When the door opens, if

the pet readily eats the treat, it likely will eat meals from the device with no further incentives needed.

4. If your pet hesitates,

follow steps for “A MildMannered Pet.”

For Mild-Mannered Pets

It’s normal for the bowl door movement to catch the attention of, or even startle, Fluy or Fido, at ﬁrst. Here are some tips to help your pet settle in faster:

1. Plug in your PortionPro Rx

to get it up and running again. If needed, open the bowl door manually.

2. Sprinkle high-quality, low-

calorie treats in and around the PortionPro Rx food bowl to entice your pet.

3. Manually open and close

the bowl door a few times to get your pet used to it.

4. Place a small amount of food

in your pet’s current bowl next to the PortionPro Rx. When your pet comes near, its collar tag will open the PortionPro Rx bowl door.

5. Encourage your pet to ﬁnish its meal from the PortionPro Rx

bowl. If needed, top the food in the feeder bowl with a treat or bit of wet food.

6. Keep unassigned pets away

from the PortionPro Rx area during acclimation as they will trigger the door to open and close, which may confuse your assigned pet.

7. Once your pet eats from the

PortionPro Rx, remove the old food bowl. It’s that simple!

For a Timid Cat or Dog:

Praise Each Step Forward

To start, place your pet’s current food bowl 5 feet away from the PortionPro Rx (in CLOSED mode) and the assigned collar tag on your pet. Each day for 5 days, move the pet’s bowl 1 foot closer to the feeder. Leave the bowl and feeder side by side for 2 days.

Put a daily treat incentive in the PortionPro Rx bowl (press and at the same time to open and close bowl door).

Divide your pet’s meal between its regular bowl and the PortionPro Rx. Gradually reduce the

food amount put in your pet’s bowl for 3 days. Remove the bowl after your pet eats from the feeder twice.

Tips to Help Your Cat Adapt to a Collar

● Find a collar that’s not

too tight and includes a breakaway feature for safety (no dog collars!).

● Attach it gently when

the cat is calm.

● Limit use at ﬁrst and

increase over a few days.

● Some cats that resist a collar

will accept a harness.

And Tips for Easier Acclimation for You, Too

The new PortionPro Rx may require some minor changes.

Selecting an Ideal Location

You may need to change the pet’s feeding location (see Quick Start Guide or Page 5 for more on this).

● Generally, bedrooms where

people sleep are not a good location as the food bowl door will open and close when pets approach.

● The PortionPro Rx bowl door

makes some sound and movement. After a few days of use, most pet parents/pets won’t notice it. If needed, try placing the device on carpet or a mat to help mue the sound.

A New and Improved Routine!

● When pets ﬁrst start using the

PortionPro Rx, some become very curious and focused on the device, giving their pet parents less attention than usual.

● Giving your pet extra playtime,

grooming, and attention will reinforce your bond.

● Once you and your pet are

used to the PortionPro Rx, you can enjoy more relaxed time with your pet, less work and worry over pet mealtimes.

Alert Codes and Troubleshooting

To help you keep your PortionPro Rx running smoothly, an alert code will display on your LCD screen and a subtle tone will sound to let you know of issues that may need attention, such as reﬁlling the food bin.

See the underside of your PortionPro Rx food bin lid for the quick reference Troubleshooting Guide as shown to the right.

Continue reading for more information about each alert code and the solution steps that should resolve the cause.

If you need further assistance after trying the solution steps listed, call 877-VET-PPRx (877-838-7779) or email support@VetInnovations.com. You can also visit portionprorx.com for tutorial videos.

5 Troubleshooting

Error codes ﬂash

between these

two screens

Alert Code Guide

Code Cause Solution

1 Food Bin Empty Reﬁll food bin.

2 Power Lost Food not delivered during

outage. Feed pet if necessary.

3 Tag-Feeder Battery may be dead or

Connection Lost tag may be lost. Check tag.

4 Bowl Full Clear food from food

gate area.

5 Bowl Door Jam Clear obstruction and/

or clean bowl door tracks.

6 Food Jam Clear jam in food

belt system.

7 Food Belt Ensure food belt system

System Missing is properly installed.

8 Tag Battery Low Replace tag as soon

as possible.

9 No Assigned Tag Pair a tag.

in Closed Mode

When needed, alert codes will appear on the

LCD screen of your PortionPro Rx. You will hear an alert tone and see a ﬂashing code number. This is not cause for concern. You will need to stop the alert tone by pressing and then address the cause as outlined in the solution steps below to keep your PortionPro Rx operating normally.

TO STOP AN ALERT TONE, PRESS and RELEASE .

The alert codes you may see displayed on your PortionPro Rx LCD screen are listed below with information about the cause and simple steps to resolve the situation:

Code 1

Cause: Food bin empty.

Solution: Reﬁll food bin.*

1. Remove food bin lid using ﬁnger grips.

2. Reﬁll food bin with one kind of dry

kibble to about 1 inch from top.

3. Replace lid by inserting the lid tab into the

slot on the left side of the food bin and pressing down on the right side of the lid until you hear it snap securely into place.

4. Press to resume normal operation

of the PortionPro Rx.

* Note: If Alert 1 appears but the food bin is full, the food may not be ﬂowing out of the bin. Shake

the PortionPro Rx to release the kibble and then press . If this happens frequently, try a dierent type of kibble.

Code 2

Cause: Power lost. Food not delivered

during outage.

This alert code indicates that electrical power was lost and your pet has missed at least one meal. If no meal is missed, the alert will not sound. If the power returns within an hour of a missed meal, that meal will be fed and no alert will sound. Your settings will not be lost during a power outage, so there is no need to reprogram your PortionPro Rx.

Solution: Feed pet if needed.

1. Check the PortionPro Rx food bowl. If needed,

hold and at the same time for 2 seconds to manually dispense a meal to feed your pet.

2. Press to resume normal

operation of the PortionPro Rx.

Code 3

Cause: Tag-feeder connection lost.

The PortionPro Rx has not sensed your assigned pet’s tag coming within feeder range in more than 16 hours. The tag battery may be depleted, the tag may be lost, or your pet may not be feeling well and therefore not eating.

Note: If the PortionPro Rx is running in OPEN mode,

then you need to have at least one unassigned tag paired with this feeder and no assigned tags.

In OPEN mode, unless an assigned tag is worn all the time, alert code 3 will appear every 16 hours that the tag is not sensed by the feeder.

Solution: Check tag. See possible causes and

solutions below. Alert Code 3 may appear for several reasons:

If running in OPEN mode with no unassigned tag:

● Follow steps on p. 13 to pair at least one

unassigned tag with this PortionPro Rx.

● This will disable alert code 3 in OPEN mode.

If tag has stopped working:

● Follow solution steps for Alert

Code 8: TAG BATTERY LOW.

● Press to resume normal operation

of your PortionPro Rx.

If tag is lost:

● If you ﬁnd the lost tag, reattach the tag ring

to the D-ring on your assigned pet’s collar. When the tag is reattached, press to resume normal operation of your PortionPro Rx.

● If you can’t ﬁnd the tag, visit portionprorx.com

to order a replacement. Feed your pet manually until the new tag arrives.

● When the new tag arrives, ﬁrst perform

a tag deletion as outlined in the Solution Steps for Alert Code 8 (Tag Battery Low) or follow the instructions on page 13. This will allow you to select settings on your PortionPro Rx and pair the new tag.

Your pet has not accessed the PortionPro Rx for more than 16 hours.

● Check your assigned pet for any health issues

that may be causing a loss in appetite and contact your veterinarian if necessary. You may want to put your PortionPro Rx in STOP mode temporarily and feed your pet manually until any health issues are resolved. To put your feeder in STOP mode, follow the instructions on page 14.

● Because the feeder has not sensed the

assigned tag for more than 16 hours, your pet may have missed meals. Check the food bowl and remove excess food if needed.

● Press to resume normal

operation of your PortionPro Rx.

Code 4

Cause: Food bowl is too full.

This code indicates that your pet has accessed the PortionPro Rx, yet has not eaten the majority of its food. This has caused the food bowl to overﬂow and food to back up in the food gate area.

Solution: Clear excess food.

1. Clear excess food from food gate area

and top of bowl (if needed, manually open the bowl door to access/clear food).

2. If your pet does not have any health issues,

it is likely the total cups of food per day is set too high. Adjust the total daily quantity as needed. To change settings on your PortionPro Rx to decrease the total cups of food dispensed per day, follow the instructions on page 13 (see Change Settings).

3. If your pet shows signs of appetite loss or

other health issues, you may want to contact your veterinarian. You also may choose to put your PortionPro Rx in STOP mode temporarily and feed your pet manually until the health issue is resolved. To put your feeder in STOP mode, follow the instructions on page 14.

Code 5

Cause: Bowl door jam.

Solution: Clear obstruction and/or clean bowl

door tracks.

1. If the bowl door is obstructed, remove the

blockage and press to resume normal operation of your PortionPro Rx. If the bowl door is still blocked, the alert will resume.

2. If the bowl door is NOT obstructed and the

bowl door did not close on the ﬁrst attempt, the PortionPro Rx will automatically reattempt to close 5 minutes later. If the bowl door closes successfully, the alert code will clear.

3. If food residue on the bowl door

tracks is preventing the bowl door from closing, use a damp, soft cloth or sponge to clean the bowl door tracks on both sides of the bowl. Use a ﬂat tool or knife under and around the rubber seals to scrape o any stubborn debris. When all residue is removed, press to resume normal operation of your PortionPro Rx.

Code 6

Cause: Food jam in food belt system.

Solution: Clear food jam.

1. Press and hold and at the same time

for 2 seconds to open the bowl door. This will give you access to the food gate.

2. Use your ﬁngers to clear any food stuck

in front of, under, or above the food gate in the food dispensing area.

3. Press to resume normal operation of

your PortionPro Rx. After you press , Alert Code 6 should clear from the LCD screen and your PortionPro Rx will ﬁnish dispensing your pet’s meal into the food bowl.

4. If the steps above fail to clear the jam, the

and buttons will continue blinking and the alert code will not clear. If this happens, remove the food bin lid, dump any kibble out of the food bin and remove the food bin.

5. Next, remove the food belt cartridge and clear

any food stuck in the food belt assembly, food gate or food dispensing area. Replace the food belt cartridge, food bin, and food bin lid.

6. The food jam should be resolved and the alert

code should clear. Reﬁll the food bin with food. Press to resume normal operation of your PortionPro Rx. You may need to manually dispense a meal for your pet.

Code 7

Cause: Food belt system missing or not installed properly.

Solution: Make sure food belt system is in place and

installed properly.

1. Remove the food bin lid and the food

bin. (Empty the food bin ﬁrst.)

2. If the food belt system is not installed, insert

it into the feeder base now and snap it into place using the instructions on page 4. If the food belt system is installed, check to make sure all parts of the system are attached and that the fully assembled system is snapped into place in the feeder base.

3. When the food belt system is securely locked

into position within the opening in the feeder base, replace the food bin and food bin lid, reﬁlling the food bin if necessary.

Code 8

Cause: Tag battery low.

Alert Code 8 will appear when the battery in either an assigned or unassigned tag declines to 10% power remaining. When your PortionPro Rx displays this code, it is time to order a replacement tag if you do not have one on hand. The tag will have approximately 15-30 days of battery power remaining.

Solution: Replace tag as soon as possible.

1. The alert tone will sound when either an assigned

or unassigned pet with a low tag battery is

within 3 feet of the feeder. Press to clear the alert code. Your PortionPro Rx will continue to operate normally; however, the alert will sound each time the pet with the low battery tag approaches and clear when the pet leaves. This will indicate which tag should be replaced.

2. Order a new collar tag at portionprorx.com or

call 877-VET-PPRx (877-838-7779) as soon as possible.

Note: If you’re replacing an unassigned tag,

proceed to Steps 3 - 4. If you’re replacing an assigned tag, proceed to Steps 5 - 9.

3. If you’re replacing a tag for an unassigned

pet, discard the old tag when the new tag

arrives. Follow lithium mangnese dioxide coin cell battery recycling and disposal regulations for your state or municipality.

4. Attach the new tag by slipping the tag

ring onto the D-ring on your unassigned pet’s collar. You’re ﬁnished! Resume normal use of your PortionPro Rx.

5. If you’re replacing a tag for an assigned pet,

you will need to perform a tag deletion to clear the old tag from the feeder memory and pair the new tag (see steps below).

6. When the new tag arrives, remove the old tag

from the assigned pet’s collar and discard.

7. Place the new tag at least 3 feet away from

the PortionPro Rx and keep it there.

8. Go to Settings and use to scroll to the

tag selection screen. When turns green, press and hold and until turns red.

9. There are now no assigned or unassigned tags

paired with this PortionPro Rx. You will need to pair at least one assigned or one unassigned tag with this device to resume its normal feeding operations (follow instructions on p.

13.) If you previously had additional assigned tags paired to this PortionPro Rx, you will also need to reassign them for use with the feeder.

Code 9

Cause: The PortionPro Rx is running in CLOSED

mode with no assigned tag programmed.

This alert will appear if the PortionPro Rx is either set to run in CLOSED mode or switched from running in OPEN mode to CLOSED mode with no approved tag programmed/assigned for use with this feeder.

Solution: Pair at least one tag as assigned for use

with this PortionPro Rx. Follow steps on page 13.

All Other Codes

If any other alert codes appear on your LCD screen with an alert tone, please call Vet Innovations at 877-VET-PPRx (877-838-7779) for assistance.

Cleaning Removable Parts

All PortionPro Rx parts that come in contact with pet food detach easily for cleaning. These should be washed before ﬁrst use.

Note: Hand-wash with mild dish soap and warm

water less than 165°F.

Dry all parts completely after cleaning and before assembling and ﬁlling your PortionPro Rx.

To Remove the Food Bowl for Cleaning:

Manually open the food bowl door by holding both and at the same time for 2 seconds. Lift the food bowl out of the food bowl receptacle using the grip tab.

TIP: Put the PortionPro Rx in STOP mode after you

remove the food bowl and before you begin cleaning. For STOP mode, follow steps on page 14.

To Remove the Food Bin for Cleaning:

● Squeeze ﬁnger grips and lift up on

the food bin lid to remove it.

6 Care and Cleaning

Grasp the grip tab here and lift up on the food bowl to remove it.

Food clean-out cavity is located here, under the food bowl.

● Pour any food left in the bin into a container.

● Grasp the food bin at the corners that adjoin

the control panel and gently pull up and away to separate the bin from the feeder base.

To Remove the Food Belt System for Cleaning:

Press and hold button 1 while lifting handle 2. Gently but ﬁrmly pull the food belt system from the feeder base.

After you have removed the food belt system from the feeder base:

● Hold the food belt system in one hand and grasp

the bottom of the triangle-shaped end 3 in the other hand. Gently pull the sliding bottom panel down and out.

● Thoroughly wash and dry the food belt system.

● Replace the bottom panel on the food belt

system by lining up the bottom panel with the tracks on the belt cartridge and sliding it back in until it clicks. Make sure that all tracks are properly aligned before replacing the food belt system in the feeder base.

Cleaning the PortionPro Rx Base

Food Clean-out Cavity

● Push excess kibble bits from the food bowl

receptacle and food gate area through the food clean-out cavity.

● If needed, use an old toothbrush for removing

stubborn food residue and cleaning hard-toreach areas, such as the bowl door track.

● Wipe away any residue with a clean, damp

sponge or cloth.

To clean exterior surfaces of the PortionPro Rx, wipe with a clean, damp sponge or cloth.

Dry all PortionPro Rx components thoroughly before use.

WARNING: DO NOT submerge or

immerse the feeder base or control panel area in water at any time as this may damage electrical components.

Alert Codes .................................................................18

Assembly ....................................................................4

Components ..................................................................2

Control Button Guide ...........................................................6

Food Belt System ..............................................................4

Food Bin ....................................................................4

Getting Started ................................................................4

LCD Screen ..................................................................6

Manual Operation .............................................................12

—Door Close ................................................................12

—Door Open ................................................................12

Menu Screen .................................................................13

Operating Modes .............................................................12

—Run .......................................................................14

—Stop .......................................................................14

7 Index

Programming .................................................................6

Select a Location for Your PortionPro Rx ..............................................5

Settings .....................................................................7

—Cat/Dog ...................................................................7

—Change Settings .............................................................13

—Meals per Day ...............................................................7

—Operating Modes...........................................................8, 13

—Total Cups of Food per Day ......................................................8

Tags .......................................................................9

—Add ....................................................................9, 13

—Change .................................................................9, 13

—Delete....................................................................13

—Replace................................................................13

Troubleshooting ..............................................................18

For more information, please visit:

portionprorx.com

vetinnovations.com

Vet Innovations, Inc. Suite West, 267 Spielman Highway Burlington, CT 06013

PortionPro Rx PPRX1700 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual