Portable Multimedia NBDVR322GW Users manual

Frequently Asked Questions (page 2)

Problem

The screen blanks after a few minutes upon my Dash Cam. The screen saver is set to ON. Change settings to OFF if required. Default setting is OFF.

I get the message:
“Cluster size wrong. Please format SD card” on screen.

The battery will not charge.

The battery only lasts 30 seconds.

The battery only lasts 6 minutes.

I get the message “Card Error” on screen.

I get the message “Card Full” on screen.

When connected to a TV/monitor via HDMI cable, there is no
image on the TV/monitor.

I have turned on ‘Parking Mode’ and now can’t stop the recording.

When I press the Menu button nothing happens.

Downloading files from www.nextbase.com using Google Chrome
results in a Malicious Software message.

There’s no Mass Storage option when connected to my computer.

Unresolved Issues

Solution

The SD card has been formatted in another device and the Cluster size is not compatible. Use the Setup option to re-format the SD card
from within the SD card.

Ensure the Dash Cam is connected to a reliable power source and that the supplied Car Power Cable is being used, with the blue LED lit.

The battery will only receive charge when the Dash Cam is connected to a power source.

Charging takes approximately 2 hours and a full charge is indicated when the blue LED on the Dash Cam goes out. To charge, take the
camera indoors and charge it for 2 hours; once fully charged, check to see if the problem persists.
If it persists, the car power supply may be causing the issue.

This is normal, the battery design allows the 'Auto Power Off' feature to function in event of power loss within the vehicle.
It is not intended as an alternative power source to replace the supplied car adaptor.

The SD card has become unusable by the Dash Cam. Back up useful files to your PC and then Format your SD card from within
the Dash Cam setup menu.

The SD card has become full as there are too many protected files which cannot be deleted to allow for further recording to take place.
Transfer useful files to your PC and delete unnecessary files, or Format the SD card from within the Dash Cam setup menu.

The Dash Cam is not compatible with all TVs and monitors. Ensure that all connections are correctly attached.

The Dash Cam will start a recording whenever motion is detected. To turn off Parking Mode firstly shutdown the Dash Cam
and remove the SD card, this will avoid recording being activated accidentally. Switch the Dash Cam On and within the Setup Menu,
turn off the 'Parking Mode'.

This is normal during recording. Stop the recording before pressing the MENU button. If recording re-starts before you can press MENU,
then see the Parking Mode section above.

This is not a cause for concern, as this message will appear whenever new software is downloaded from the internet. Simply go to the settings
within Google Chrome and turn off the malicious software protection temporarily to download and install the playback software.
Reinstate previous Google Chrome settings afterwards.

Try multiple USB ports and an alternative mini USB cable (if possible).
Please ensure it is inserted into the USB port on the Dash Cam and not into the mount.

It is normal for the camera to feel warm during typical use, especially when it’s recording high definition video or communicating via Wi-Fi.My Camera feels warm when it is operating.

Reset the Dash Cam to the default settings within the Setup Menu and try again.
Should the problem persist call the UK helpline [phone] or call your local support centre, found at www.nextbase.com
Alternatively email: [e-mail]

www.nextbase.com [e-mail]

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Software License Agreement

By using the device, you agree to be bound by the terms and conditions of the following
software licence agreement.

Nextbase™ grants to you for the period for which you possess the relevant device a non-exclusive,
non-transferrable (save in circumstances where you sell or transfer the relevant device to another
person – please see below for more details) a limited license to use the software embedded in this device
(the “Software”) in binary executable form in the normal operation of the product together with any
documentation and material (whether printed or on-line) made available by Nextbase in respect of the
Software (the “Documentation”). Title, ownership rights, and intellectual property rights in and to the
Software and the Documentation remain in Nextbase and/or its third-party providers.

You acknowledge that the Software and the documentation is the property of Nextbase and/or its
third-party providers and is protected throughout the world by intellectual property rights laws and
treaties, including the United States of America and international copyright treaties.

You further acknowledge that the structure, organization, and code of the Software, for which source
code is not provided, are valuable trade secrets of Nextbase and/or its third-party providers and that
the Software in source code form remains a valuable trade secret of Nextbase and/or its third-party
providers. You agree not to decompile, disassemble, modify, reverse assemble, reverse engineer, or
reduce to human readable form the Software or any part thereof or create any derivative works based on
the Software or the Documentation.

You agree not to copy, rent, lease, sub-license, loan, translate, merge, adapt, vary, alter or modify, the
whole or any part of the Software or Documentation nor permit the Software or any part of it to be
combined with, or become incorporated in, any other programs

You agree not to export or re-export the Software or Documentation to any country in violation
of the export control laws of the United States of America or the export control laws of any other
applicable country.

If you use MyNextbase Connect™ or MyNextbase Player™, you must comply with the applicable terms
of use and acceptable use policies, which can be found at www.Nextbase.com.

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