Frequently Asked Questions (page 2)
Problem
The screen blanks after a few minutes upon my Dash Cam. The screen saver is set to ON. Change settings to OFF if required. Default setting is OFF.
I get the message:
“Cluster size wrong. Please format SD card” on screen.
The battery will not charge.
The battery only lasts 30 seconds.
The battery only lasts 6 minutes.
I get the message “Card Error” on screen.
I get the message “Card Full” on screen.
When connected to a TV/monitor via HDMI cable, there is no
image on the TV/monitor.
I have turned on ‘Parking Mode’ and now can’t stop the recording.
When I press the Menu button nothing happens.
Downloading files from www.nextbase.com using Google Chrome
results in a Malicious Software message.
There’s no Mass Storage option when connected to my computer.
Unresolved Issues
Solution
The SD card has been formatted in another device and the Cluster size is not compatible. Use the Setup option to re-format the SD card
from within the SD card.
Ensure the Dash Cam is connected to a reliable power source and that the supplied Car Power Cable is being used, with the blue LED lit.
The battery will only receive charge when the Dash Cam is connected to a power source.
Charging takes approximately 2 hours and a full charge is indicated when the blue LED on the Dash Cam goes out. To charge, take the
camera indoors and charge it for 2 hours; once fully charged, check to see if the problem persists.
If it persists, the car power supply may be causing the issue.
This is normal, the battery design allows the 'Auto Power Off' feature to function in event of power loss within the vehicle.
It is not intended as an alternative power source to replace the supplied car adaptor.
The SD card has become unusable by the Dash Cam. Back up useful files to your PC and then Format your SD card from within
the Dash Cam setup menu.
The SD card has become full as there are too many protected files which cannot be deleted to allow for further recording to take place.
Transfer useful files to your PC and delete unnecessary files, or Format the SD card from within the Dash Cam setup menu.
The Dash Cam is not compatible with all TVs and monitors. Ensure that all connections are correctly attached.
The Dash Cam will start a recording whenever motion is detected. To turn off Parking Mode firstly shutdown the Dash Cam
and remove the SD card, this will avoid recording being activated accidentally. Switch the Dash Cam On and within the Setup Menu,
turn off the 'Parking Mode'.
This is normal during recording. Stop the recording before pressing the MENU button. If recording re-starts before you can press MENU,
then see the Parking Mode section above.
This is not a cause for concern, as this message will appear whenever new software is downloaded from the internet. Simply go to the settings
within Google Chrome and turn off the malicious software protection temporarily to download and install the playback software.
Reinstate previous Google Chrome settings afterwards.
Try multiple USB ports and an alternative mini USB cable (if possible).
Please ensure it is inserted into the USB port on the Dash Cam and not into the mount.
It is normal for the camera to feel warm during typical use, especially when it’s recording high definition video or communicating via Wi-Fi.My Camera feels warm when it is operating.
Reset the Dash Cam to the default settings within the Setup Menu and try again.
Should the problem persist call the UK helpline (02920) 866429 or call your local support centre, found at www.nextbase.com
Alternatively email: support@nextbase.com
www.nextbase.com support@nextbase.com
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Software License Agreement
By using the device, you agree to be bound by the terms and conditions of the following
software licence agreement.
Nextbase™ grants to you for the period for which you possess the relevant device a non-exclusive,
non-transferrable (save in circumstances where you sell or transfer the relevant device to another
person – please see below for more details) a limited license to use the software embedded in this device
(the “Software”) in binary executable form in the normal operation of the product together with any
documentation and material (whether printed or on-line) made available by Nextbase in respect of the
Software (the “Documentation”). Title, ownership rights, and intellectual property rights in and to the
Software and the Documentation remain in Nextbase and/or its third-party providers.
You acknowledge that the Software and the documentation is the property of Nextbase and/or its
third-party providers and is protected throughout the world by intellectual property rights laws and
treaties, including the United States of America and international copyright treaties.
You further acknowledge that the structure, organization, and code of the Software, for which source
code is not provided, are valuable trade secrets of Nextbase and/or its third-party providers and that
the Software in source code form remains a valuable trade secret of Nextbase and/or its third-party
providers. You agree not to decompile, disassemble, modify, reverse assemble, reverse engineer, or
reduce to human readable form the Software or any part thereof or create any derivative works based on
the Software or the Documentation.
You agree not to copy, rent, lease, sub-license, loan, translate, merge, adapt, vary, alter or modify, the
whole or any part of the Software or Documentation nor permit the Software or any part of it to be
combined with, or become incorporated in, any other programs
You agree not to export or re-export the Software or Documentation to any country in violation
of the export control laws of the United States of America or the export control laws of any other
applicable country.
If you use MyNextbase Connect™ or MyNextbase Player™, you must comply with the applicable terms
of use and acceptable use policies, which can be found at www.Nextbase.com.
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Warranty
Warranty (cont.)
Limited Warranty
This limited warranty gives you specific legal rights, and you may have other legal rights, which vary from
state to state (or by country or province). Nextbase™ does not exclude, limit or suspend other legal rights
you may have under the laws of your state (or country or province). For a full understanding of your
rights you should consult the laws of your state, country or province.
Nextbase Liability extends to the cost of the Dash Cam alone. Any recordings which have not taken
place or recoverable from the SD card for whatever reason are not covered by the product warranty. No
liability for costs incurred due to corrupt, missing, erased video recordings will be accepted. No claims for
additional costs outside the cost of the Dash Cam itself will be accepted.
Nextbase products are warranted to be free from defects in materials or workmanship for one year from
the date of purchase, with batteries warranted to be free from defects in materials or workmanship for six
months from the date of purchase. Within this period, Nextbase will, at its sole option, repair or replace
any components that fail in normal use. Such repairs or replacement will be made at no charge to the
customer for parts or labour, provided that the customer shall be responsible for any transportation cost.
This Limited Warranty does not apply to: (i) cosmetic damage, such as scratches, nicks and dents;
(ii) consumable parts, such as batteries, unless product damage has occurred due to a defect in materials
or workmanship; (iii) damage caused by accident, abuse, misuse, water, flood, fire, or other acts of nature
or external causes; (iv) damage caused by service performed by anyone who is not an authorised service
provider of Nextbase; (v) damage to a product that has been modified or altered without the written
permission of Nextbase, or (vi) damage to a product that has been connected to power and/or data
cables that are not supplied by Nextbase, or (vii) damage to a product that has been connected to
12Vdc directly, having cut off the Cigarette Lighter plug which contains the 12/24Vdc to 5Vdc adaptor.
In addition, Nextbase reserves the light to refuse warranty claims against products or services that are
obtained and/or used in contravention of the laws of any country.
exclusive remedy for any breach of warranty. Repaired or replaced devices have a 30 day warranty.
If the unit sent in is still under its original warranty, then the new warranty is 30 days or to the end of
the original 1 year warranty, whichever is longer.
Before seeking warranty service, please access and review the online help resources available on
. If your device is still not functioning properly after making use of these www.nextbase.com
resources, contact a Nextbase Authorised service facility in the original country of purchase or
follow the instructions on support at to obtain warranty service. www.nextbase.com
If you seek warranty service outside of the original country of purchase, Nextbase cannot
guarantee that the parts and products needed to repair or replace your product will be available
due to differences in product offerings and applicable standards, laws and regulations. In that
case, Nextbase may, in its sole discretion and subject to applicable laws, repair or replace your
product with comparable Nextbase products and parts, or require you to ship your product
to a Nextbase Authorised service facility in the country of original purchase or to a Nextbase
Authorised service facility in another country that can service your product, in which case you will
be responsible for complying with all applicable import and export laws and regulations and for
paying all custom duties, V.A.T., shipping fees and other associated taxes and charges. In some
cases, Nextbase and its dealers may be unable to service your product in a country outside of
the original country of purchase or return a repaired or replaced product to you in that country
due to applicable standards, laws or regulations in that country.
Online Auction Purchases of Non-New Goods
To the maximum extent permitted by applicable law, the warranties and remedies contained in this
limited warranty are exclusive and in lieu of, and Nextbase expressly disclaims, all other warranties
and remedies, whether express, implied, statutory, or otherwise, including without limitation any implied
warranty of merchantability or fitness for a particular purpose, statutory remedy or otherwise. This
limited warranty gives you specific legal rights, and you may have other legal rights, which vary from state
to state and from country to country. If implied warranties cannot be disclaimed under the laws of your
state or country, then such warranties are limited in duration to the duration of this limited warranty.
Some states (and countries and provinces) do not allow limitations on how long an implied warranty
lasts, so the above limitation may not apply to you.
In no event shall Nextbase be liable in a claim for breach of warranty for any incidental, special,
indirect or consequential damages, whether resulting from the use, misuse or inability to use this
product or from defects in the product. Some states (and countries and provinces) do not allow the
exclusion of incidental or consequential damages, so the above limitations may not apply to you.
If during the warranty period you submit a claim for warranty service in accordance with this Limited
Warranty, then Nextbase will, at its option: (i) repair the device using new parts or previously used parts
that satisfy Nextbase's quality standards, (ii) replace the device with a new device or a refurbished device
that meets Nextbase's quality standards. Such remedy shall be your sole and
Products purchased through online auctions are not eligible for Nextbase warranty coverage.
Online auction confirmations are not accepted for warranty verification. To obtain warranty
service, an original or copy of the sales receipt from the original retailer is required. Nextbase
will not replace missing components from any package purchased through an online auction.
International Purchases
A separate warranty may be provided by international distributors for devices purchased outside
the United Kingdom depending on the country. If applicable, this warranty is provided by the
local in-country distributor and this distributor provides local service for your device. Distributor
warranties are only valid in the area of intended distribution.
45
More Nextbase Products™
Dash Cams
Eyes on the Road
Nextbase™ offers a wide range of Dash Cams to best suit your driving needs.
Rear View Cameras
Ready for the Drive
The new Rear Facing Camera, Cabin View Camera, and Rear Window Camera offer views of the road behind as well as ahead,
protecting you from all angles.
Accessories
Ready for the Drive
Everything you might need for video storage, Dash Cam protection, and more.
Nextbase™ Services and Software
MyNextbase.com Cloud™
Access your footage
anywhere in the world
using the free online
web portal
(internet connection
required)
MyNextbase Connect™
The new Nextbase App to
transfer, view, and edit footage
on your smart-phone or tablet.
Dash Cam Services Compatibility
MyNextbase Cloud™ MyNextbase Connect™ MyNextbase Player™
MyNextbase Player™
View, edit, and share
your footage on your
computer with the new
easy to use free
PC/Mac software.
For more details on our full range of Dash Cams and Accessories, download the Nextbase™ Accessories Manual,
available from www.nextbase.com
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Dash Cam Functions
Nextbase™ Emergency
Response
Nextbase™ Module Cam Compatible
(Rear Cam, Rear Facing Cam)
Nextbase Cloud™ Storage
MyNextbase Player™
MyNextbase Connect™
47
NBDVR322GW-ENG-R3
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