Pontiac Torrent 2006 Warranty
IMPORTANT: This booklet contains important information about the vehicle’s warranty coverage. It also explains
owner assistance information and GM’s participation in an Alternative Dispute Resolution Program.
Keep this booklet with your vehicle and make it available to a Pontiac dealer if warranty work is needed.
Be sure to keep it with your vehicle if you sell it so future owners will have the information.
Owner’s Name:
Street Address:
City & State:
Vehicle Identification Number (VIN):
Date Vehicle First Delivered or Put In Use:
Odometer Reading on Date Vehicle First Delivered or Put In Use:
Have you purchased the Genuine GM Protection Plan?
The GM Protection Plan may be purchased within
specific time/mileage limitations. See the information
request form in the back of this booklet. Remember, if
the service contract you are considering for purchase
does not have the GM Protection Plan emblem shown
above on it, then it is not the Genuine GM Protection
Plan from GM.
© 2005 Pontiac Division, General Motors Corporation. All rights reserved. Printed in U.S.A. GENERAL MOTORS,
GM, PONTIAC, and the PONTIAC emblems are registered trademarks of General Motors Corporation.
Part No. 06PONTWAR B Second Printing
2006 Pontiac Warranty and Owner Assistance Information
An Important Message to Pontiac Owners... .........1
Pontiac’s Commitment to You .............................1
Owner Assistance .............................................1
GM Participation in an Alternative Dispute
Resolution Program ........................................1
Warranty Service — United States
and Canada ..................................................1
Warranty Coverage at a Glance ...........................2
New Vehicle Limited Warranty ............................2
Emission Control System Warranty ......................2
General Motors Corporation New Vehicle
Limited Warranty .............................................4
What Is Covered ...............................................4
What Is Not Covered .........................................6
Things You Should Know About the New
Vehicle Limited Warranty .................................9
Warranty Repairs — Component Exchanges .........9
Warranty Repairs — Recycled Material ................9
Tire Service .....................................................9
6.6L DURAMAX
After-Manufacture “Rustproofing” ........................10
Paint, Trim, and Appearance Items ....................11
Vehicle Operation and Care ..............................11
®
Diesel Engine Components ......10
Maintenance and Warranty Service Records ........11
Chemical Paint Spotting ...................................11
Warranty Coverage — Extensions ......................12
Touring Owner Service — Foreign Countries .......12
Warranty Service — Foreign Countries ...............13
Original Equipment Alterations ...........................13
Recreation Vehicle and Special Body or
Equipment Alterations ...................................13
Pre-Delivery Service ........................................14
Production Changes .........................................14
Noise Emissions Warranty for Light Duty
Trucks Over 10,000 LBS GVWR Only ..............14
Emission Control Systems Warranty ..................15
What Is Covered .............................................15
How to Determine the Applicable Emission
Control System Warranty (Light Duty
Trucks Only) ...............................................15
Federal Emission Control System Warranty .........16
California Emission Control System Warranty .......17
Emission Warranty Parts List ............................20
Replacement Parts ..........................................25
Maintenance and Repairs .................................26
Claims Procedure ............................................27
2006 Pontiac Warranty and Owner Assistance Information
Owner Assistance .............................................28
Customer Satisfaction Procedure .......................28
State Warranty Enforcement Laws .....................30
Assistance For Text Telephone (TTY) Users .......30
Pontiac Roadside Assistance ............................30
Pontiac Courtesy Transportation ........................30
Warranty Information for California Only ..............31
Special Policy Adjustment Programs Beyond
the Warranty Period .....................................32
Customer Assistance Offices .............................32
Online Owner Center .......................................33
An Important Message to Pontiac Owners...
Pontiac’s Commitment to You
We are committed to assuring your satisfaction with
your new Pontiac.
Your Pontiac dealer also wants you to be completely
satisfied and invites you to return for all your service
needs, both during and after the warranty period.
Owner Assistance
Your Pontiac dealer is best equipped to provide
all of your service needs. Should you ever encounter
a problem that is not resolved during or after the
limited warranty period, talk to a member of dealer
management. Under certain circumstances, GM
and/or GM dealers may provide assistance after the
limited warranty period has expired when the problem
results from a defect in material or workmanship.
These instances will be reviewed on a case-by-case
basis. If your problem has not been resolved to
your satisfaction, follow the “Customer Satisfaction
Procedure” as outlined under Owner Assistance
on page 28.
We thank you for choosing a Pontiac.
GM Participation in an Alternative Dispute Resolution Program
See the “Customer Satisfaction Procedure” under
Owner Assistance on page 28 for information on the
voluntary, non-binding Alternative Dispute Resolution
Program in which GM participates.
Warranty Service — United States and Canada
Your selling dealership has made a large investment to
ensure that they have the proper tools, training, and
parts inventory to make any necessary warranty repairs
should they be required during the warranty period.
We ask that you return to your selling dealer for warranty
repairs. In the event of an emergency repair, you may
take your vehicle to any authorized GM dealer for
warranty repairs. However, certain warranty repairs
require special tools or training that only a dealer selling
your brand may have. Therefore, not all dealers are
able to perform every repair. If a particular dealership
cannot assist you, then contact the Customer Assistance
Center. If you have changed your residence, visit any
Pontiac dealer in the United States or Canada for
warranty service.
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Warranty Coverage at a Glance
The warranty coverages are summarized below.
New Vehicle Limited Warranty
Bumper-to-Bumper (Includes Tires)
•
Coverage is for the first 3 years or 36,000 miles,
whichever comes first.
Sheet Metal
•
Corrosion coverage is for the first 3 years or
36,000 miles, whichever comes first.
• Rust-through coverage is for the first 6 years
or 100,000 miles, whichever comes first.
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6.6L DURAMAX®Diesel Engine
(If Equipped)
•
Coverage is for the first 3 years or
36,000 miles, whichever comes first.
It then has a $100.00 deductible charge after
the 3 years or 36,000 miles up to 5 years
or 100,000 miles, whichever comes first.
Emission Control System Warranty
For light duty trucks, see “How to Determine the
Applicable Emissions Control System Warranty” under
Emission Control Systems Warranty on page 15 for
more information.
Federal
•
Gasoline Engines
− Defects and performance for cars and light duty
truck emission control systems are covered for
the first 2 years or 24,000 miles, whichever
comes first. From the first 2 years or 24,000 miles
to 3 years or 36,000 miles defects in material
or workmanship continue to be covered
under the New Vehicle Limited Warranty
Bumper-to-Bumper coverage explained
previously.
− Catalytic converters and powertrain control
modules are covered for the first 8 years
or 80,000 miles, whichever comes first.
− Defects and performance for heavy duty
truck emission control systems are covered
for the first 5 years or 50,000 miles,
whichever comes first.
• 6.6L DURAMAX
covered for the first 5 years or 50,000 miles,
whichever comes first.
®
Diesel Engines are
California
•
Gasoline Engines
− Defects and performance for cars, light duty,
and medium duty truck emission control systems
are covered for the first 3 years or 50,000 miles,
whichever comes first.
− Specified components for cars or light duty
trucks equipped with light duty or medium
duty truck emission control systems are
covered for the first 7 years or 70,000 miles,
whichever comes first.
− Defects and performance for heavy duty truck
emission control systems are covered for the first
5 years or 50,000 miles, whichever comes first.
• 6.6L DURAMAX
the first 5 years, 100,000 miles, or 3,000 hours of
operation, whichever comes first.
®
Diesel Engines are covered for
Noise Emissions
•
Coverage is for applicable vehicles weighing
over 10,000 lbs based on the Gross Vehicle
Weight Rating (GVWR) only, for the entire life
of the vehicle.
3
General Motors Corporation New Vehicle Limited Warranty
GM will provide for repairs to the vehicle during the
warranty period in accordance with the following terms,
conditions, and limitations.
What Is Covered
Warranty Applies
This warranty is for GM vehicles registered in the
United States and normally operated in the United
States or Canada, and is provided to the original
and any subsequent owners of the vehicle during
the warranty period.
Repairs Covered
The warranty covers repairs to correct any vehicle
defect related to materials or workmanship occurring
during the warranty period. Needed repairs will be
performed using new or remanufactured parts.
No Charge
Warranty repairs, including towing, parts, and labor,
will be made at no charge.
4
Obtaining Repairs
To obtain warranty repairs, take the vehicle to a
Pontiac dealer facility within the warranty period and
request the needed repairs. A reasonable time must be
allowed for the dealer to perform necessary repairs.
Warranty Period
The warranty period for all coverages begins on the
date the vehicle is first delivered or put in use and
ends at the expiration of the coverage period.
Bumper-to-Bumper Coverage
The complete vehicle is covered for 3 years or
36,000 miles, whichever comes first, except for other
coverages listed here under “What Is Covered” and
those items listed under “What Is Not Covered” later
in this section.
Tire Coverage
The tires supplied with your vehicle are covered
against defects in material or workmanship under the
Bumper-to-Bumper coverage. Any tire replaced will
continue to be warranted for the remaining portion of
the Bumper-to-Bumper coverage period.
Following expiration of the Bumper-to-Bumper coverage,
tires may continue to be covered under the tire
manufacturer’s warranty. Review the tire manufacturer’s
warranty booklet or consult the tire manufacturer
distributor for specific details.
Accessory Coverages
All GM accessories sold by GM and parts that are
permanently installed on a GM vehicle prior to
delivery will be covered under the provisions of the
New Vehicle Limited Warranty. In the event GM
accessories are installed after vehicle delivery,
or are replaced under the new vehicle warranty,
they will be covered, parts and labor, for the balance
of the vehicle warranty, but in no event less than
12 months/12,000 miles. This coverage is only
effective for GM accessories permanently installed
by a GM dealer or an associated GM-approved
Accessory Distributor/Installer (ADI).
GM accessories sold over-the-counter, or those not
requiring installation, will continue to receive the
standard GM Dealer Parts Warranty of 12 months
from the date of purchase, parts only.
GM Licensed Accessories are covered under the
accessory-specific manufacturer’s warranty and
are not warranted by GM or its dealers.
Notice: This warranty excludes:
Any communications device that becomes
unusable or unable to function as intended due
to unavailability of compatible wireless service
from the wireless communication carrier that
provides service for the OnStar
®
system.
Sheet Metal Coverage
Sheet metal panels are covered against corrosion
and rust-through as follows:
Corrosion: Body sheet metal panels are
covered against rust for 3 years or 36,000 miles,
whichever comes first.
Rust-Through: Any body sheet metal panel that
rusts through, an actual hole in the sheet metal,
is covered for up to 6 years or 100,000 miles,
whichever comes first.
Important: Cosmetic or surface corrosion, resulting
from stone chips or scratches in the paint, for
example, is not included in sheet metal coverage.
Towing
Towing is covered to the nearest Pontiac dealer
if your vehicle cannot be driven because of a
warranted defect.
5
6.6L DURAMAX®Diesel Engine Coverage
For trucks equipped with a 6.6L DURAMAX®Diesel
Engine, the diesel engine, except those items listed
under “What Is Not Covered” later in this section,
is covered for 5 years or 100,000 miles, whichever
comes first. A $100.00 deductible per repair visit may
apply after the vehicle has been in use for 3 years
or 36,000 miles, whichever comes first. For additional
information, refer to Things You Should Know About
the New Vehicle Limited Warranty on page 9. Also refer
to the appropriate emission control system warranty
for possible additional coverages.
What Is Not Covered
Tire Damage or Wear
Normal tire wear or wear-out is not covered. Road
hazard damage such as punctures, cuts, snags, and
breaks resulting from pothole impact, curb impact,
or from other objects is not covered. Also, damage
from improper inflation, spinning, as when stuck in
mud or snow, tire chains, racing, improper mounting
or dismounting, misuse, negligence, alteration,
vandalism, or misapplication is not covered.
Damage Due to Bedliners
Owners of trucks with a bedliner, whether after-market
or factory installed, should expect that with normal
operation the bedliner will move. This movement
may cause finish damage and/or squeaks and rattles.
Therefore, any damage caused by the bedliner is
not covered under the terms of the warranty.
Damage Due to Accident, Misuse, or
Alteration
Damage caused as the result of any of the following is
not covered.
• Collision, fire, theft, freezing, vandalism, riot,
explosion, or objects striking the vehicle
• Misuse of the vehicle such as driving over curbs,
overloading, racing, or other competition. Proper
vehicle use is discussed in the owner manual.
• Alteration or modification to the vehicle including
the body, chassis, or components after final
assembly by GM.
• Coverages do not apply if the odometer has been
disconnected, its reading has been altered, or
mileage cannot be determined.
Important: This warranty is void on vehicles currently
or previously titled as salvaged, scrapped, junked,
or totaled.
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Damage or Corrosion Due to Environment,
Chemical Treatments, or Aftermarket
Products
Damage caused by airborne fallout, salt from sea air,
chemicals, tree sap, stones, hail, earthquake, water
or flood, windstorm, lightning, the application of
chemicals, or sealants subsequent to manufacture, etc.,
is not covered. See “Chemical Paint Spotting” under
Things You Should Know About the New Vehicle
Limited Warranty on page 9 for more details.
Damage Due to Insufficient or
Improper Maintenance
Damage caused by failure to follow the recommended
maintenance schedule intervals and/or failure to
use or maintain fluids, fuel, lubricants, or refrigerants
recommended in the owner manual is not covered.
Damage Due to Contaminated or
Poor Quality Fuel
Poor fuel quality or incorrect fuel may cause driveability
problems such as hesitation, lack of power, stall or
no start. It may also render gauges inoperable or
degrade functionality for components such as spark
plugs, oxygen sensors and the catalytic converter.
Damage from poor fuel quality, water contamination,
incorrect diesel fuel or gasoline may not be covered.
It is recommended that gasoline meet specifications
which were developed by automobile manufacturers
around the world and contained in the World-Wide Fuel
Charter which is available from the Alliance of Automobile
Manufacturers at www.autoalliance.org/fuel_charter.htm.
Gasoline meeting these specifications could provide
improved driveability and emission control system
performance compared to other gasoline.
7
Maintenance
All vehicles require periodic maintenance. Maintenance
services, such as those detailed in the owner manual
are at the owner’s expense. Vehicle lubrication, cleaning,
or polishing are not covered. Failure of or damage to
components requiring replacement or repair due to
vehicle use, wear, exposure, or lack of maintenance
is not covered.
Items such as:
• Filters
• Brake Pads/Linings
• Clutch Linings
• Keyless Entry Batteries *
• Audio System Cleaning
• Coolants and Fluids
• Wiper Inserts
• Limited Slip Rear Axle Service
• Tire Rotation
• Wheel Alignment/Balance **
are covered only when replacement or repair is the
result of a defect in material or workmanship.
* Consumable battery covered up to 12 months only.
** Maintenance items after 7,500 miles.
Extra Expenses
Economic loss or extra expense is not covered.
Examples include:
• Loss of vehicle use
• Inconvenience
• Storage
• Payment for loss of time or pay
• Vehicle rental expense
• Lodging, meals, or other travel costs
• State or local taxes required on warranty repairs
Other Terms: This warranty gives you specific legal
rights and you may also have other rights which vary
from state to state.
GM does not authorize any person to create for it any
other obligation or liability in connection with these
vehicles. Any implied warranty of merchantability
or fitness for a particular purpose applicable to
this vehicle is limited in duration to the duration
of this written warranty. Performance of repairs
and needed adjustments is the exclusive remedy
under this written warranty or any implied warranty.
GM shall not be liable for incidental or consequential
damages, such as, but not limited to, lost wages
or vehicle rental expenses, resulting from breach
of this written warranty or any implied warranty.*
* Some states do not allow limitations on how long
an implied warranty will last or the exclusion or limitation
of incidental or consequential damages, so the above
limitations or exclusions may not apply to you.
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