Pontiac Sunfire 2004 Warranty
IMPORTANT:
owner assistance information and GM’s participation in an alternative dispute resolution program.
Keep this booklet with your vehicle and make it available to a Pontiac dealer if warranty work is needed. Be sure to
keep it with your vehicle when you sell it so future owners will have the information.
Owner’s Name
Street Address
City & State
Vehicle Identification Number (VIN):
Date Vehicle First Delivered or Put In Use:
Odometer Reading on Date Vehicle First Delivered or Put In Use:
This booklet contains important information about the vehicle’s warranty coverage. It also explains
Have you purchased the Genuine GM Protection Plan?
The GM Protection Plan may be purchased within
specific time/mileage limitations. See the information
request form in the back of this booklet. Remember, if
the service contract you are considering for purchase
does not have the GM Protection Plan emblem shown
above on it, then it is not the Genuine GM Protection
Plan from General Motors.
©02/03/03 Pontiac Division, General Motors Corporation. All rights reserved. Printed in U.S.A. GENERAL MOTORS,
GM, PONTIAC, and the PONTIAC emblems are registered trademarks of General Motors Corporation.
Part No.10333508 A First Edition
2004 Pontiac Warranty and Owner Assistance Information
An Important Message to Pontiac Owners... .........1
Pontiac’s Commitment to You .............................1
Owner Assistance .............................................1
GM Participation in an Alternative Dispute
Resolution Program ........................................1
Warranty Service – United States and Canada ......1
Warranty Coverage at a Glance ...........................2
New Vehicle Limited Warranty ............................2
Emission Control Systems Warranty* ...................2
General Motors Corporation New Vehicle
Limited Warranty .............................................4
What Is Covered ...............................................4
What Is Not Covered .........................................6
Things You Should Know About the New
Vehicle Limited Warranty .................................9
Warranty Repairs – Component Exchanges ..........9
Warranty Repairs – Recycled Material ..................9
Tire Service .....................................................9
6.6L DURAMAX™ Diesel Engine Components .......10
After – Manufacture “Rustproofing” .....................10
Paint, Trim, and Appearance Items ....................11
Vehicle Operation and Care ..............................11
Maintenance and Warranty Service Records ........11
Chemical Paint Spotting
...................................11
Warranty Coverage – Extensions .......................12
Touring Owner Service – Foreign Countries ........12
Warranty Service – Foreign Countries ................12
Original Equipment Alterations ...........................13
Recreation Vehicle and Special Body or
Equipment Alterations ...................................13
Pre-Delivery Service ........................................13
Production Changes .........................................14
Noise Emissions Warranty for Light Duty
Trucks Over 10,000 LBS.
GVWR Only ................................................14
Emission Control Systems Warranties ................15
What Is Covered .............................................15
How to Determine the Applicable Emission
Control System Warranty (Light Duty
Trucks Only) ...............................................15
Federal Emission Control System Warranty .........16
California Emission Control System Warranty .......17
Emission Warranty Parts List ............................20
Replacement Parts ..........................................24
Maintenance and Repairs .................................24
Claims Procedure ............................................25
Owner Assistance .............................................26
Customer Satisfaction Procedure .......................26
Customer Assistance Offices .............................30
An Important Message to Pontiac Owners...
Pontiac’s Commitment to You
We are committed to assuring your satisfaction with
your new Pontiac.
Your Pontiac dealer also wants you to be completely
satisfied and invites you to return for all your service
needs, both during and after the warranty period.
Owner Assistance
Your Pontiac dealer is best equipped to provide all your
service needs. Should you ever encounter a problem
that is not resolved during or after the limited warranty
period, talk to a member of dealer management.
Under certain circumstances, GM and/or GM dealers
may provide assistance after the limited warranty period
has expired when the problem results from a defect
in material or workmanship. These instances will
be reviewed on a case-by-case basis. If your problem
has not been resolved to your satisfaction, follow
the “Customer Satisfaction Procedure” as outlined under
Owner Assistance on page 26
We thank you for choosing a Pontiac.
1
.
GM Participation in an Alternative Dispute Resolution Program
See the “Customer Satisfaction Procedure” under
Owner Assistance on page 26
voluntary, non-binding alternative dispute resolution
program in which GM participates.
for information on the
Warranty Service – United States and Canada
Your selling dealership has made a large investment to
ensure that they have the proper tools, training, and
parts inventory to make any necessary warranty repairs
should they be required during the warranty period.
We ask that you return to your selling dealer for warranty
repairs. In the event of an emergency repair, you may
take your vehicle to any authorized GM dealer for
warranty repairs. However, certain warranty repairs
require special tools or training that only a dealer selling
your brand may have. Therefore, not all dealers are
able to perform every repair. If a particular dealership
cannot assist you, then contact the Customer Assistance
Center. If you have changed your residence, visit any
Pontiac dealer in the United States or Canada for
warranty service.
Warranty Coverage at a Glance
The warranty coverages are summarized below.
New Vehicle Limited Warranty
Bumper-to-Bumper (Includes Tires)
Coverage is for the first 3 years or 36,000 miles,
•
whichever comes first.
Sheet Metal
Corrosion coverage is for the first 3 years or
•
36,000 miles, whichever comes first.
• Rust-through coverage is for the first 6 years or
100,000 miles, whichever comes first.
6.6L DURAMAX™ Diesel Engine
Coverage is for the first 3 years or 36,000
•
miles, whichever comes first. It then has a
$100.00 deductible charge after the 3 years or
36,000 miles up to 5 years or 100,000 miles,
whichever comes first.
Emission Control Systems Warranty*
* For light duty trucks see “How to Determine the
Applicable Emissions Control System Warranty” under
Emission Control Systems Warranties on page 15
for more information.
Federal
•
Gasoline Engines
− Defects and performance for cars and light
duty engines are covered for the first 2 years or
24,000 miles, whichever comes first. From the
first 2 years or 24,000 miles to 3 years or
36,000 miles defects in material or
workmanship continue to be covered under the
New Vehicle Limited Warranty
Bumper-to-Bumper coverage explained
previously.
− Catalytic converters and powertrain control
modules are covered for the first 8 years or
80,000 miles, whichever comes first.
− Defects and performance for heavy duty
engines are covered for the first 5 years or
50,000 miles, whichever comes first.
• 6.6L DURAMAX™ Diesel Engines are covered
for the first 5 years or 100,000 miles, whichever
comes first.
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California
Gasoline Engines
•
− Defects and performance for cars, light duty,
and medium duty engines are covered for
the first 3 years or 50,000 miles, whichever
comes first.
− Specified components for cars or light duty
trucks equipped with either light duty or
medium duty engines are covered for the first 7
years or 70,000 miles, whichever comes first.
− Defects and performance for heavy duty
emission control systems are covered for
the first 5 years or 50,000 miles, whichever
comes first.
• 6.6L DURAMAX™ Diesel Engines are covered
for the first 5 years, 100,000 miles, or 3,000
hours of operation, whichever comes first.
Noise Emissions
Coverage is for applicable vehicles weighing
•
over 10,000 lbs. based on the GVWR only,
for the entire life of the vehicle.
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General Motors Corporation New Vehicle Limited Warranty
GM will provide for repairs to the vehicle during the
warranty period in accordance with the following terms,
conditions, and limitations.
What Is Covered
Warranty Applies
This warranty is for GM vehicles registered in the United
States and normally operated in the United States or
Canada, and is provided to the original and any
subsequent owners of the vehicle during the warranty
period.
Repairs Covered
The warranty covers repairs to correct any vehicle
defect related to materials or workmanship occurring
during the warranty period. Needed repairs will be
performed using new or remanufactured parts.
No Charge
Warranty repairs, including towing, parts and labor, will
be made at no charge.
Obtaining Repairs
To obtain warranty repairs, take the vehicle to a Pontiac
dealer facility within the warranty period and request
the needed repairs. A reasonable time must be allowed
for the dealer to perform necessary repairs.
Warranty Period
The warranty period for all coverages begins on the
date the vehicle is first delivered or put in use and ends
at the expiration of the coverage period.
Bumper-to-Bumper Coverage
The complete vehicle is covered for 3 years or
36,000 miles, whichever comes first, except for other
coverages listed here under “What Is Covered” and
those items listed under “What Is Not Covered” later in
this section.
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Tire Coverage
The tires supplied with your vehicle are covered
against defects in material or workmanship under the
Bumper-to-Bumper coverage. Any tire replaced will
continue to be warranted for the remaining portion of
the Bumper-to-Bumper coverage period.
Following expiration of the Bumper-to-Bumper coverage,
tires may continue to be covered under the tire
manufacturer’s warranty. Review the tire manufacturer’s
warranty booklet or consult the tire manufacturer
distributor for specific details.
Accessory Coverages
All GM accessories sold by GM and all parts that are
permanently installed on a GM vehicle prior to delivery
will be covered under the provisions of the New
Vehicle Limited Warranty. In the event GM accessories
are installed after vehicle delivery, or are replaced
under the new vehicle warranty, they will be covered
(parts and labor) for the balance of the vehicle warranty,
but in no event less than 12 months/12,000 miles.
This coverage is only effective for GM accessories
permanently installed by a GM dealer or an associated
GM-approved Accessory Distributor/Installer (ADI).
GM accessories sold over-the-counter, or those not
requiring installation, will continue to receive the
standard GM Dealer Parts Warranty of 12 months from
the date of purchase (parts only).
GM Licensed Accessories are covered under the
accessory-specific manufacturer’s warranty and are not
warranted by GM or its dealers.
Sheet Metal Coverage
Sheet metal panels are covered against corrosion and
rust-through as follows:
Corrosion: Body sheet metal panels are covered
against rust for 3 years or 36,000 miles, whichever
comes first.
Rust-Through: Any body sheet metal panel that rusts
through (an actual hole in the sheet metal) is covered for
up to 6 years or 100,000 miles, whichever comes first.
Important:
from stone chips or scratches in the paint, for example)
is not included in sheet metal coverage.
Cosmetic or surface corrosion (resulting
Towing
Towing is covered to the nearest Pontiac dealer if your
vehicle cannot be driven because of a warranted defect.
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6.6L DURAMAX™ Diesel Engine Coverage
For trucks equipped with a 6.6L DURAMAX™ Diesel
Engine, the diesel engine (except those items listed
under “What Is Not Covered” later in this section)
is covered for 5 years or 100,000 miles, whichever
comes first. A $100.00 deductible per repair visit may
apply after the vehicle has been in use for 3 years
or 36,000 miles, whichever comes first. For additional
information, refer to
New Vehicle Limited Warranty on page 9
to the appropriate emission control system warranty for
possible additional coverages.
Things You Should Know About the
. Also refer
What Is Not Covered
Tire Damage or Wear
Normal tire wear or wear-out is not covered. Road
hazard damage such as punctures, cuts, snags, and
breaks resulting from pothole impact, curb impact,
or from other objects is not covered. Also, damage from
improper inflation, spinning (as when stuck in mud or
snow), tire chains, racing, improper mounting or
dismounting, misuse, negligence, alteration, vandalism,
or misapplication is not covered.
Damage Due to Bedliners
Owners of trucks with a bedliner, whether after-market
or factory installed, should expect that with normal
operation the bedliner will move. This movement may
cause finish damage and/or squeaks and rattles.
Therefore, any damage caused by the bedliner is not
covered under the terms of the warranty.
Damage Due to Accident, Misuse, or Alteration
Damage caused as the result of any of the following is
not covered.
• collision, fire, theft, freezing, vandalism, riot,
explosion, or objects striking the vehicle;
• misuse of the vehicle such as driving over
curbs, overloading, racing, or other competition.
Proper vehicle use is discussed in the owner
manual;
• alteration or modification to the vehicle including
the body, chassis or components after final
assembly by GM.
• Coverages do not apply if the odometer has
been disconnected, its reading has been
altered, or mileage cannot be determined.
Important:
or previously titled as salvaged, scrapped, junked,
or totaled.
This warranty is void on vehicles currently
6
Damage or Corrosion Due to Environment, Chemical Treatments, or Aftermarket Products
Damage caused by airborne fallout (chemicals, tree
sap, ect.), stones, hail, earthquake, water or flood,
windstorm, lightning, the application of chemicals or
sealants subsequent to manufacture, ect., is not
covered. See “Chemical Paint Spotting” under
You Should Know About the New Vehicle Limited
Warranty on page 9
for more details.
Things
Damage Due to Insufficient or Improper Maintenance
Damage caused by failure to follow the recommended
maintenance schedule intervals and/or failure to
use or maintain fluids, fuel, lubricants, or refrigerants
recommended in the owner manual is not covered.
Maintenance
All vehicles require periodic maintenance. Maintenance
services, such as those detailed in the owner manual
are at the owner’s expense. Vehicle lubrication,
cleaning, or polishing are not covered. Failure of or
damage to components requiring replacement or repair
due to vehicle use, wear, exposure, or lack of
maintenance is not covered.
Items such as:
• Filters
• Brake Pads/Linings
• Clutch Linings
• Keyless Entry Batteries *
• Audio System Cleaning
• Coolants and Fluids
• Wiper Inserts
• Limited Slip Rear Axle Service
• Tire Rotation
• Wheel Alignment/Balance **
are covered only when replacement or repair is the
result of a defect in material or workmanship.
* Consumable battery covered up to 12 months only.
** Maintenance items after 7,500 miles.
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Extra Expenses
Economic loss or extra expense is not covered.
Examples include:
• Loss of vehicle use
• Inconvenience
• Storage
• Payment for loss of time or pay
• Vehicle rental expense
• Lodging, meals, or other travel costs
• State or local taxes required on warranty
repairs
Other Terms: This warranty gives you specific legal
rights and you may also have other rights which
vary from state to state.
GM does not authorize any person to create for it any
other obligation or liability in connection with these
vehicles. Any implied warranty of merchantability or
fitness for a particular purpose applicable to this
vehicle is limited in duration to the duration of this
written warranty. Performance of repairs and
needed adjustments is the exclusive remedy under
this written warranty or any implied warranty.
GM shall not be liable for incidental or consequential
damages (such as, but not limited to, lost wages
or vehicle rental expenses) resulting from breach of
this written warranty or any implied warranty.*
* Some states do not allow limitations on how long an
implied warranty will last or the exclusion or limitation of
incidental or consequential damages, so the above
limitations or exclusions may not apply to you.
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Things You Should Know About the New Vehicle Limited Warranty
Warranty Repairs – Component Exchanges
In the interest of customer satisfaction, GM may offer
exchange service on some vehicle components.
This service is intended to reduce the amount of time
your vehicle is not available for use due to repairs.
Components used in exchange are service replacement
parts which may be new, remanufactured, reconditioned,
or repaired, depending on the component involved.
All exchange components used meet GM standards and
are warranted the same as new components. Examples
of the types of components that might be serviced in
this fashion include: engine and transmission
assemblies, instrument cluster assemblies, radios,
compact disc players, tape players, batteries, and
powertrain control modules.
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Warranty Repairs – Recycled Material
Environmental Protection Agency (EPA) guidelines
and GM support the capture, purification, and reuse of
automotive air conditioning refrigerant gases and
engine coolant. As a result, any repairs GM may make
to your vehicle may involve the installation of purified
reclaimed refrigerant and coolant.
Tire Service
Any authorized Pontiac or tire dealer for your brand of
tires can assist you with tire service. If, after contacting
one of these dealers, you need further assistance or
you have questions, contact Pontiac Customer
Assistance Center. The toll-free telephone numbers are
listed under
Owner Assistance on page 26
.
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